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residential case manager

Urban Resource Institute (URI)

<div>
 Job Details
 
 
 
 Description
 
 
 
 
 ORGANIZATION OVERVIEW
 
 
 
 Founded in 1980,
 
 Urban Resource Institute (URI)
 
 is the nation&rsquo;s largest provider of domestic violence shelter and support services and a leading provider of housing and services for families experiencing homelessness. Across 24 shelters in New York City, URI provides safe housing for nearly 4,000 individuals and their pets every night and serves more than 40,000 people annually.
 
 
 URI&rsquo;s work is grounded in survivor-centered, trauma-informed, and culturally responsive care. In addition to emergency and transitional housing, URI delivers a robust continuum of Justice Initiatives&mdash;including economic empowerment, legal education and advocacy, prevention and youth programming, and abusive partner intervention&mdash;designed to break cycles of violence, instability, and poverty. URI also develops permanent affordable and supportive housing, advancing long-term pathways to safety, healing, and stability for families and communities.
 
 
 
 Position Overview
 
 
 
 The Case Manager is responsible for direct service provision to residents. Direct services include individual counseling, group counseling, advocacy services, referrals and follow-up, home management and financial counseling. Individual must demonstrate sensitivity to issues related homelessness. In addition, the Case Manager will make all necessary linkages to community agencies to provide proper placement of residents in areas of permanent housing, referral to engage in after care services prior to leaving the agency, vocational and educational services, and to assist families in securing public assistance, Medicaid or other benefits.
 
 
 
 Salary: $39,000
 
 
 
 
 Major Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Maintain caseload of 25-30 families.
 </li>
 <li>
 Conduct intake interviews, as assigned, to assess and evaluate residents for admission using DHS CARES system and as outlined by URI
 </li>
 <li>
 Engage residents in initial and ongoing treatment processes, through individual and group counseling, under clinical supervision of the Social Work Supervisor.
 </li>
 <li>
 Conduct independent living plans on at least a biweekly basis in DHS CARES system
 </li>
 <li>
 Monitor case plans for effectiveness and individual client needs, functional capabilities and assistance needed to increase independent functioning
 </li>
 <li>
 Develop and maintain housing referral resources, assist residents in the process of locating and securing permanent housing, in conjunction with Housing Specialist.
 </li>
 <li>
 Assists all residents in the process of referral and placement in community based resources including after care services
 </li>
 <li>
 Assess residents&rsquo; vocational and educational needs, aptitudes and interests through interviews and testing. Develop and maintain placement and follow-up as appropriate after assessment and counseling.
 </li>
 <li>
 Develop and maintain liaison activities with DHS, HRA. Public Assistance and Medicaid Administrators and Workers, to assist eligible residents in securing Public Assistance and Medicaid by acting as a personal advocate through telephone or personal visit/contact
 </li>
 <li>
 Assist in the development of savings plans with clients as applicable
 </li>
 <li>
 Assist in the performance of weekly unit inspections of all units, including child welfare-involved families with children from birth to six(6) months of age and all other units on a biweekly basis
 </li>
 <li>
 Explore where possible, family reunification as an option for transitioning out of shelter
 </li>
 <li>
 Regularly assess the safety and well-being of clients
 </li>
 <li>
 Make appointments for residents&rsquo; physical exams.
 </li>
 <li>
 Develop with the resident, a contract of mutually agreed goals and objectives to be accomplished within an agreed upon timetable.
 </li>
 <li>
 Facilitate psycho educational groups in conjunction with direct service staff.
 </li>
 <li>
 Assist in the coordination of on-site and off-site services
 </li>
 <li>
 Participate in training seminars conducted to enhance and develop clinical skills with the client population.
 </li>
 <li>
 Attend weekly individual case supervision, group supervision, monthly case conferences, and staff meetings.
 </li>
 <li>
 Function independently in time of facility coverage, including, responsibility for appropriate action in crisis situations per agency procedures.
 </li>
 <li>
 Perform other duties as assigned by the Social Work Supervisor.
 
 
 </li>
 </ul>
 
 SPECIFICATIONS FOR EDUCATION/CERTIFICATIONS/LICENSES
 
 
 
 <ul>
 <li>
 Bachelors Degree in Human Services.
 
 
 </li>
 </ul>
 
 Required Skills And Experience
 
 
 
 <ul>
 <li>
 Bilingual candidates are strongly encouraged to apply.
 </li>
 <li>
 Two (2) years of counseling experience, preferred, in a residential shelter.
 </li>
 <li>
 Three (3) years of crisis counseling experience preferred in a residential shelter for homeless individuals and/or families.
 </li>
 <li>
 In addition, must have training and experience in assessing the vocational and educational needs and aptitudes of clients, thorough familiarity and success with engaging clients experience assisting eligible clients through the process of obtaining Public Assistance, Medicaid and other benefits.
 </li>
 <li>
 Experience with supportive group facilitation.
 </li>
 <li>
 Demonstrated sensitivity and experience with and/or knowledge of homelessness within disenfranchised communities including individuals whom identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, the elderly and individuals with substance abuse and/or mental health issues.
 </li>
 <li>
 Familiarity with DHS regulations and DHS Cares Reporting.
 </li>
 <li>
 Must possess a demonstrated ability in delivering client services including: communication and listening skills, understanding of human interaction and personality development, the ability to write and record case documentation, and demonstrated skills in group counseling.
 </li>
 <li>
 Employee must be computer-literate and must have knowledge of Microsoft Office Applications.
 </li>
 <li>
 Must have ability to be flexible of schedule as needed.
 
 
 </li>
 </ul>
 At URI we are committed to cultivating an inclusive work environment. We actively seek a diverse candidate pool and encourage candidates of all backgrounds and abilities to apply. At URI we offer equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category under federal, state and local law.
</div>

Case Manager - Homeless Families

Urban Resource Institute

<div>ORGANIZATION OVERVIEW

Founded in 1980, Urban Resource Institute (URI) is the nation&rsquo;s largest provider of domestic violence shelter and support services and a leading provider of housing and services for families experiencing homelessness. Across 24 shelters in New York City, URI provides safe housing for nearly 4,000 individuals and their pets every night and serves more than 40,000 people annually.

URI&rsquo;s work is grounded in survivor-centered, trauma-informed, and culturally responsive care. In addition to emergency and transitional housing, URI delivers a robust continuum of Justice Initiatives&mdash;including economic empowerment, legal education and advocacy, prevention and youth programming, and abusive partner intervention&mdash;designed to break cycles of violence, instability, and poverty. URI also develops permanent affordable and supportive housing, advancing long-term pathways to safety, healing, and stability for families and communities.

POSITION OVERVIEW

The Case Manager is responsible for direct service provision to residents. Direct services include individual counseling, group counseling, advocacy services, referrals and follow-up, home management and financial counseling. Individual must demonstrate sensitivity to issues related homelessness. In addition, the Case Manager will make all necessary linkages to community agencies to provide proper placement of residents in areas of permanent housing, referral to engage in after care services prior to leaving the agency, vocational and educational services, and to assist families in securing public assistance, Medicaid or other benefits.

Salary: $39,000

MAJOR DUTIES AND RESPONSIBILITIES
<ul>
<li>Maintain caseload of 25-30 families.</li>
<li>Conduct intake interviews, as assigned, to assess and evaluate residents for admission using DHS CARES system and as outlined by URI</li>
<li>Engage residents in initial and ongoing treatment processes, through individual and group counseling, under clinical supervision of the Social Work Supervisor.</li>
<li>Conduct independent living plans on at least a biweekly basis in DHS CARES system</li>
<li>Monitor case plans for effectiveness and individual client needs, functional capabilities and assistance needed to increase independent functioning</li>
<li>Develop and maintain housing referral resources, assist residents in the process of locating and securing permanent housing, in conjunction with Housing Specialist.</li>
<li>Assists all residents in the process of referral and placement in community based resources including after care services</li>
<li>Assess residents&rsquo; vocational and educational needs, aptitudes and interests through interviews and testing. Develop and maintain placement and follow-up as appropriate after assessment and counseling.</li>
<li>Develop and maintain liaison activities with DHS, HRA. Public Assistance and Medicaid Administrators and Workers, to assist eligible residents in securing Public Assistance and Medicaid by acting as a personal advocate through telephone or personal visit/contact</li>
<li>Assist in the development of savings plans with clients as applicable</li>
<li>Assist in the performance of weekly unit inspections of all units, including child welfare-involved families with children from birth to six(6) months of age and all other units on a biweekly basis</li>
<li>Explore where possible, family reunification as an option for transitioning out of shelter</li>
<li>Regularly assess the safety and well-being of clients</li>
<li>Make appointments for residents&rsquo; physical exams.</li>
<li>Develop with the resident, a contract of mutually agreed goals and objectives to be accomplished within an agreed upon timetable.</li>
<li>Facilitate psycho educational groups in conjunction with direct service staff.</li>
<li>Assist in the coordination of on-site and off-site services</li>
<li>Participate in training seminars conducted to enhance and develop clinical skills with the client population.</li>
<li>Attend weekly individual case supervision, group supervision, monthly case conferences, and staff meetings.</li>
<li>Function independently in time of facility coverage, including, responsibility for appropriate action in crisis situations per agency procedures.</li>
<li>Perform other duties as assigned by the Social Work Supervisor.</li>
</ul>
SPECIFICATIONS FOR EDUCATION/CERTIFICATIONS/LICENSES
<ul>
<li>Bachelors Degree in Human Services.</li>
</ul>
REQUIRED SKILLS AND EXPERIENCE
<ul>
<li>Bilingual candidates are strongly encouraged to apply.</li>
<li>Two (2) years of counseling experience, preferred, in a residential shelter.</li>
<li>Three (3) years of crisis counseling experience preferred in a residential shelter for homeless individuals and/or families.</li>
<li>In addition, must have training and experience in assessing the vocational and educational needs and aptitudes of clients, thorough familiarity and success with engaging clients experience assisting eligible clients through the process of obtaining Public Assistance, Medicaid and other benefits.</li>
<li>Experience with supportive group facilitation.</li>
<li>Demonstrated sensitivity and experience with and/or knowledge of homelessness within disenfranchised communities including individuals whom identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, the elderly and individuals with substance abuse and/or mental health issues.</li>
<li>Familiarity with DHS regulations and DHS Cares Reporting.</li>
<li>Must possess a demonstrated ability in delivering client services including: communication and listening skills, understanding of human interaction and personality development, the ability to write and record case documentation, and demonstrated skills in group counseling.</li>
<li>Employee must be computer-literate and must have knowledge of Microsoft Office Applications.</li>
<li>Must have ability to be flexible of schedule as needed.</li>
</ul>
At URI we are committed to cultivating an inclusive work environment. We actively seek a diverse candidate pool and encourage candidates of all backgrounds and abilities to apply. At URI we offer equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category under federal, state and local law.</div>

Breaking Ground

ABOUT US: - We believe that everyone deserves a home!
 
Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.
 
But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.
 
Case Manager, Transitional Housing
 
Reporting to the Clinical Coordinator, the Case Manager, Transitional Housing will provide case management services to people experiencing homelessness, some with mental illness and/or substance use disorders, in order to assist the individual in the transition to permanent housing.
 
This position has a 35-hour work week.
 
ESSENTIAL DUTIES: 
<ul>
<li>Provide direct services to a caseload of approximately 15 clients, including conducting necessary assessments, benefits assistance, and other services necessary to support the client in achieving housing and recovery goals</li>
<li>Conduct psychosocial evaluations</li>
<li>Connect clients to psychiatric services</li>
<li>Connect clients to medical treatment and substance use treatment facilities when applicable</li>
<li>Obtain identification, public benefits, and other applicable income sources for clients</li>
<li>Meet weekly with clients to assess needs, encourage harm reduction, and develop service plans</li>
<li>Prepare all documentation for housing applications</li>
<li>Assist and counsel clients in the process of obtaining permanent housing</li>
<li>Maintain record keeping in compliance with agency standards as well as those of City and State agencies</li>
<li>Intervene in crisis situations</li>
<li>Escort clients to appointments when needed</li>
<li>Upon training, provide assistance with self-administration of medication consistent with Breaking Ground's policies and procedures</li>
<li>Performs other related duties as assigned</li>
</ul>
MINIMUM QUALIFICATIONS: 
<ul>
<li>Bachelor’s Degree or equivalent work experience</li>
<li>Two years of experience working with homeless adults and substance abuse issues preferred</li>
<li>Experience with harm reduction and motivational interviewing techniques strongly preferred</li>
<li>Valid NY, NJ, CT, or PA driver’s license with a good driving record, as defined by Breaking Ground is preferred</li>
<li>Excellent computer skills, including proficiency in Microsoft Word and Excel and the ability to learn new programs</li>
<li>Excellent writing and communication skills</li>
<li>Bilingual Spanish/English is preferred</li>
</ul>
EOE/M/F/Vet/Disabled

Case Manager, Transitional Housing

<div>
 Job Details
 
 
 
 Description
 
 
 
 
 ORGANIZATION OVERVIEW
 
 
 
 Founded in 1980, Urban Resource Institute (URI) is the nation&rsquo;s largest provider of domestic violence shelter and support services and a leading provider of housing and services for families experiencing homelessness. Across 24 shelters in New York City, URI provides safe housing for nearly 4,000 individuals and their pets every night and serves more than 40,000 people annually.
 
 
 URI&rsquo;s work is grounded in survivor-centered, trauma-informed, and culturally responsive care. In addition to emergency and transitional housing, URI delivers a robust continuum of Justice Initiatives&mdash;including economic empowerment, legal education and advocacy, prevention and youth programming, and abusive partner intervention&mdash;designed to break cycles of violence, instability, and poverty. URI also develops permanent affordable and supportive housing, advancing long-term pathways to safety, healing, and stability for families and communities.
 
 
 Innovative Urban Village, opening in Summer 2026, is URI&rsquo;s first supportive housing program, developed in partnership with Christian Cultural Center. Located in East New York, Brooklyn, Phase 1A includes 376 income based rental residences, with 94 units dedicated to families who have experienced homelessness due to domestic violence and who qualify for ESSHI services. The program provides permanent supportive housing and trauma informed, culturally responsive services designed to promote long term housing stability and independent living. As URI&rsquo;s inaugural supportive housing initiative, Innovative Urban Village requires the development of a comprehensive program model, policies, procedures, and service framework from inception through full implementation.
 
 
 
 Position Overview
 
 
 
 The Case Manager provides comprehensive, trauma informed, and culturally responsive supportive services to families residing in the Innovative Urban Village supportive housing program. Case Managers conduct assessments, develop individualized service plans, provide counseling and crisis intervention, and coordinate referrals to promote long term housing stability, safety, and independence.
 
 
 This role requires strong engagement skills, the ability to support families impacted by domestic violence, and a commitment to evidence informed practices. Case Managers collaborate closely with Housing Specialists, the Economic Empowerment Specialist, and the Director of Clinical Services to ensure integrated, high quality service delivery aligned with ESSHI and OTDA standards.
 
 
 
 Salary: $60,000 - $70,000
 
 
 
 
 Major Duties And Responsibilities
 
 
 
 
 Direct Service &amp; Case Management
 
 
 
 <ul>
 <li>
 Conduct comprehensive intakes, biopsychosocial assessments, and individualized service plans for assigned residents.
 </li>
 <li>
 Provide supportive counseling, crisis intervention, and safety planning using trauma‑informed, survivor‑centered approaches.
 </li>
 <li>
 Facilitate groups and workshops focused on parenting, wellness, DV recovery, tenancy skills, and life skills.
 </li>
 <li>
 Conduct required home visits to assess safety, tenancy conditions, and service needs.
 </li>
 <li>
 Provide advocacy and accompaniment for residents navigating benefits, legal systems, education, childcare, and healthcare.
 
 
 </li>
 </ul>
 
 Housing Stability &amp; Tenancy Support
 
 
 
 <ul>
 <li>
 Support residents in maintaining long‑term housing stability through proactive engagement and early identification of risk factors.
 </li>
 <li>
 Educate residents on lease compliance, communication with property management, conflict resolution, and household management.
 </li>
 <li>
 Collaborate with Housing Specialists and property management to address tenancy concerns and prevent eviction.
 </li>
 <li>
 Assist residents with recertifications, inspections, and housing‑related documentation.
 
 
 </li>
 </ul>
 
 ESSHI, OTDA &amp; Supportive Housing Compliance
 
 
 
 <ul>
 <li>
 Ensure all services align with ESSHI service categories, including case management, employment support, benefits access, crisis intervention, and tenancy support.
 </li>
 <li>
 Maintain accurate and timely documentation in CAPS, HMIS, and other required data systems.
 </li>
 <li>
 Complete service plans, progress notes, assessments, and incident reports in accordance with agency and funder standards.
 </li>
 <li>
 Participate in audits, case reviews, and quality assurance activities.
 
 
 </li>
 </ul>
 
 Crisis Intervention &amp; Risk Management
 
 
 
 <ul>
 <li>
 Respond to crises using de‑escalation, safety planning, and trauma‑informed strategies.
 </li>
 <li>
 Conduct risk assessments related to DV lethality, mental health, child safety, and tenancy stability.
 </li>
 <li>
 Coordinate emergency responses with internal leadership and external partners, including ACS, NYPD, mobile crisis teams, and hospitals.
 
 
 </li>
 </ul>
 
 Resource Navigation &amp; Community Linkages
 
 
 
 <ul>
 <li>
 Connect residents to community‑based services including mental health treatment, substance use programs, childcare, legal services, and medical care.
 </li>
 <li>
 Provide benefits navigation for SNAP, Medicaid, SSI/SSD, childcare subsidies, and other entitlements.
 </li>
 <li>
 Support residents in accessing education, vocational training, and employment programs in collaboration with the Economic Empowerment Specialist.
 
 
 </li>
 </ul>
 
 Interdisciplinary Collaboration
 
 
 
 <ul>
 <li>
 Participate in interdisciplinary case conferences and service coordination meetings.
 </li>
 <li>
 Collaborate with the Director of Clinical Services to ensure clinical needs are addressed and referrals are completed.
 </li>
 <li>
 Work closely with Housing Specialists to support move‑ins, housing retention, and tenancy success.
 </li>
 <li>
 Maintain strong communication with operations and property management teams.
 
 
 </li>
 </ul>
 
 Training &amp; Professional Development
 
 
 
 <ul>
 <li>
 Participate in ongoing training on trauma‑informed care, motivational interviewing, DV best practices, crisis intervention, and supportive housing standards.
 </li>
 <li>
 Engage in reflective supervision and contribute to a culture of learning and accountability.
 
 
 </li>
 </ul>
 
 SPECIFICATIONS FOR EDUCATION/CERTIFICATIONS/LICENSES
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree required.
 </li>
 <li>
 Master&rsquo;s degree in Social Work or related field preferred.
 
 
 </li>
 </ul>
 
 Required Skills And Experience
 
 
 
 <ul>
 <li>
 Minimum of 2 years of experience in case management or direct service, preferably in supportive housing, domestic violence services, or homeless services.
 </li>
 <li>
 Knowledge of OTDA regulations, ESSHI guidelines, and supportive housing best practices.
 </li>
 <li>
 Experience working with survivors of domestic violence and families with complex needs.
 </li>
 <li>
 Strong crisis intervention, de-escalation, and safety planning skills.
 </li>
 <li>
 Ability to work with diverse populations including LGBTQIA+ individuals, immigrants, older adults, and individuals with mental health or substance use.
 </li>
 <li>
 Strong organizational, writing, and time management skills.
 </li>
 <li>
 Ability to manage multiple priorities in a fast-paced environment.
 </li>
 <li>
 Proficiency in Microsoft Office and data management systems.
 
 
 </li>
 </ul>
 
 Specifications For Physical Requirements
 
 
 
 <ul>
 <li>
 Will be required to read printed and handwritten materials.
 </li>
 <li>
 Will be required to read information on computer screen.
 </li>
 <li>
 Will be required to use computer keyboard and mouse.
 </li>
 <li>
 Must be able to sit for extended periods of time.
 </li>
 <li>
 Must be able to enter information in digital forms and spreadsheets.
 </li>
 <li>
 May require occasional work outside established working hours, including evenings and weekends.
 
 
 </li>
 </ul>
 Urban Resource Institute provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
</div>

Case Manager - Supportive Housing

<div>ORGANIZATION OVERVIEW

Founded in 1980, Urban Resource Institute (URI) is the nation&rsquo;s largest provider of domestic violence shelter and support services and a leading provider of housing and services for families experiencing homelessness. Across 24 shelters in New York City, URI provides safe housing for nearly 4,000 individuals and their pets every night and serves more than 40,000 people annually.

URI&rsquo;s work is grounded in survivor-centered, trauma-informed, and culturally responsive care. In addition to emergency and transitional housing, URI delivers a robust continuum of Justice Initiatives&mdash;including economic empowerment, legal education and advocacy, prevention and youth programming, and abusive partner intervention&mdash;designed to break cycles of violence, instability, and poverty. URI also develops permanent affordable and supportive housing, advancing long-term pathways to safety, healing, and stability for families and communities.

Innovative Urban Village, opening in Summer 2026, is URI&rsquo;s first supportive housing program, developed in partnership with Christian Cultural Center. Located in East New York, Brooklyn, Phase 1A includes 376 income based rental residences, with 94 units dedicated to families who have experienced homelessness due to domestic violence and who qualify for ESSHI services. The program provides permanent supportive housing and trauma informed, culturally responsive services designed to promote long term housing stability and independent living. As URI&rsquo;s inaugural supportive housing initiative, Innovative Urban Village requires the development of a comprehensive program model, policies, procedures, and service framework from inception through full implementation.

POSITION OVERVIEW

The Case Manager provides comprehensive, trauma informed, and culturally responsive supportive services to families residing in the Innovative Urban Village supportive housing program. Case Managers conduct assessments, develop individualized service plans, provide counseling and crisis intervention, and coordinate referrals to promote long term housing stability, safety, and independence.

This role requires strong engagement skills, the ability to support families impacted by domestic violence, and a commitment to evidence informed practices. Case Managers collaborate closely with Housing Specialists, the Economic Empowerment Specialist, and the Director of Clinical Services to ensure integrated, high quality service delivery aligned with ESSHI and OTDA standards.

Salary: $60,000 - $70,000

MAJOR DUTIES AND RESPONSIBILITIES

Direct Service &amp; Case Management
<ul>
<li>Conduct comprehensive intakes, biopsychosocial assessments, and individualized service plans for assigned residents.</li>
<li>Provide supportive counseling, crisis intervention, and safety planning using trauma‑informed, survivor‑centered approaches.</li>
<li>Facilitate groups and workshops focused on parenting, wellness, DV recovery, tenancy skills, and life skills.</li>
<li>Conduct required home visits to assess safety, tenancy conditions, and service needs.</li>
<li>Provide advocacy and accompaniment for residents navigating benefits, legal systems, education, childcare, and healthcare.</li>
</ul>
Housing Stability &amp; Tenancy Support
<ul>
<li>Support residents in maintaining long‑term housing stability through proactive engagement and early identification of risk factors.</li>
<li>Educate residents on lease compliance, communication with property management, conflict resolution, and household management.</li>
<li>Collaborate with Housing Specialists and property management to address tenancy concerns and prevent eviction.</li>
<li>Assist residents with recertifications, inspections, and housing‑related documentation.</li>
</ul>
ESSHI, OTDA &amp; Supportive Housing Compliance
<ul>
<li>Ensure all services align with ESSHI service categories, including case management, employment support, benefits access, crisis intervention, and tenancy support.</li>
<li>Maintain accurate and timely documentation in CAPS, HMIS, and other required data systems.</li>
<li>Complete service plans, progress notes, assessments, and incident reports in accordance with agency and funder standards.</li>
<li>Participate in audits, case reviews, and quality assurance activities.</li>
</ul>
Crisis Intervention &amp; Risk Management
<ul>
<li>Respond to crises using de‑escalation, safety planning, and trauma‑informed strategies.</li>
<li>Conduct risk assessments related to DV lethality, mental health, child safety, and tenancy stability.</li>
<li>Coordinate emergency responses with internal leadership and external partners, including ACS, NYPD, mobile crisis teams, and hospitals.</li>
</ul>
Resource Navigation &amp; Community Linkages
<ul>
<li>Connect residents to community‑based services including mental health treatment, substance use programs, childcare, legal services, and medical care.</li>
<li>Provide benefits navigation for SNAP, Medicaid, SSI/SSD, childcare subsidies, and other entitlements.</li>
<li>Support residents in accessing education, vocational training, and employment programs in collaboration with the Economic Empowerment Specialist.</li>
</ul>
Interdisciplinary Collaboration
<ul>
<li>Participate in interdisciplinary case conferences and service coordination meetings.</li>
<li>Collaborate with the Director of Clinical Services to ensure clinical needs are addressed and referrals are completed.</li>
<li>Work closely with Housing Specialists to support move‑ins, housing retention, and tenancy success.</li>
<li>Maintain strong communication with operations and property management teams.</li>
</ul>
Training &amp; Professional Development
<ul>
<li>Participate in ongoing training on trauma‑informed care, motivational interviewing, DV best practices, crisis intervention, and supportive housing standards.</li>
<li>Engage in reflective supervision and contribute to a culture of learning and accountability.</li>
</ul>
SPECIFICATIONS FOR EDUCATION/CERTIFICATIONS/LICENSES
<ul>
<li>Bachelor&rsquo;s degree required.</li>
<li>Master&rsquo;s degree in Social Work or related field preferred.</li>
</ul>
REQUIRED SKILLS AND EXPERIENCE
<ul>
<li>Minimum of 2 years of experience in case management or direct service, preferably in supportive housing, domestic violence services, or homeless services.</li>
<li>Knowledge of OTDA regulations, ESSHI guidelines, and supportive housing best practices.</li>
<li>Experience working with survivors of domestic violence and families with complex needs.</li>
<li>Strong crisis intervention, de-escalation, and safety planning skills.</li>
<li>Ability to work with diverse populations including LGBTQIA+ individuals, immigrants, older adults, and individuals with mental health or substance use.</li>
<li>Strong organizational, writing, and time management skills.</li>
<li>Ability to manage multiple priorities in a fast-paced environment.</li>
<li>Proficiency in Microsoft Office and data management systems.</li>
</ul>
SPECIFICATIONS FOR PHYSICAL REQUIREMENTS
<ul>
<li>Will be required to read printed and handwritten materials.</li>
<li>Will be required to read information on computer screen.</li>
<li>Will be required to use computer keyboard and mouse.</li>
<li>Must be able to sit for extended periods of time.</li>
<li>Must be able to enter information in digital forms and spreadsheets.</li>
<li>May require occasional work outside established working hours, including evenings and weekends.</li>
</ul>
Urban Resource Institute provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</div>

Center for NYC Neighborhoods

<div>JOB TITLE: Residential Mortgage Closer, Program Manager 
 
DEPARTMENT: Lending 
 
REPORTS TO: Senior Program Manager of Loan Closing 
 
SALARY RANGE: $70,000 - 81,000 
 
FLSA: Exempt 
 
About the Center
The Center for New York City Neighborhoods, Inc. (the &ldquo;Center&rdquo;) is a not-for-profit that promotes and protects affordable homeownership so middle- and working-class families can build strong, thriving communities. We meet the diverse needs of homeowners by offering free, high-quality housing counseling and services, coordinating a network of service providers across the city, and providing free or low-cost loans for homeownership. 
Through its work, the Center supports and expands homeownership across New York by developing programs that focus on underserved communities. We have successfully delivered over $500 million to homeowners in several state-wide interventions, in response to physical, financial, and health crises, working with both the city and state to expand protections for New Yorkers. By helping homeowners individually and systematically, the Center achieves lasting change. To date, the Center, together with its partners, has helped more than 250,000 low- and moderate-income (LMI) families keep their homes and gain financial stability, preserving over $10 billion in neighborhood property value across New York. 
Position Summary 
The Center is hiring Residential Mortgage Closer, Program Manager to join a team dedicated to helping middle and working-class homeowners sustain affordable homeownership throughout New York State. The candidate we seek to fill this position will play an integral role in processing publicly and privately funded grant and residential mortgage closings, tracking the mortgage closing pipeline, ensuring that the required loan closing documents are prepared correctly, and adhering to the compliance and QC audits of the recently closed pipeline. 
In addition to facilitating the residential mortgage loan closing process, the ideal candidate will also be driven to support the mission of helping homeowners successfully navigate through a broad range of homeownership affordability issues including, but not limited to, foreclosure prevention, scam prevention, coastal recovery, and resiliency. 
This is a full-time, exempt position. We operate under a hybrid office model, requiring staff to work a minimum of two days per week on site to support collaboration, connection, and impact. Candidates must be able to meet these in-office expectations. 
Primary Functions<ul><li>
Prepares closing documents for all residential mortgage lending programs</li><li>
Review residential mortgage loan files for proper compliance, disclosures, signatures, and documentation</li><li>
Calculate figures on closing disclosure and QC prepared required documents for closing; resolve any errors with original documents</li><li>
Ensure compliance with all applicable regulatory requirements as outlined by the CFPB; verify accuracy and consistency of specifications on all documents</li><li>
Issues notice to borrowers as needed</li><li>
Handle all borrower complaints and concerns. Will be required to escalate to management as needed and all Issues to be documented.</li><li>
Attend regular meetings with finance, program delivery, &amp; lending teams to ensure that residential mortgage loan funding processes are progressing smoothly and provide weekly reports to the closing manager.</li><li>
Work closely with SPM of Loan Closing to correct files &amp; maintain pipeline accuracy</li><li>
Issue closing instructions to title settlement agents; order and review title work for residential mortgage loans</li><li>
Provide backup for submitting all invoice and billing submissions &amp; payments for the department across all vendors. Submission fees should be recorded on the related loan level.</li><li>
Reconcile recording rejections so all loan recordings can be processed properly.</li><li>
Escalate recording issues with the county to SPM of Loan Closing. These should be tracked on the recording log.</li><li>
Assist servicing team with research and onboarding new loans when applicable</li><li>
Updates loan pipeline trackers, loan operating system, &amp; loan servicing interface as needed</li><li>
Prepare funding requests for finance and require sign-off from finance and closing management.</li><li>
Send out loan checks on the official loan funding date.</li><li>
Assure adherence to federal and state regulatory requirements</li><li>
Verify that all HMDA is completed on the URLA post close</li></ul> 
Skills and Qualifications<ul><li>
Ability to communicate verbally, and in writing</li><li>
Has experienced knowledge in tolerance level requirements of the closing disclosure</li><li>
Has experienced knowledge of TRID regulations</li><li>
Ability to read, understand, and interpret residential mortgage loan documents</li><li>
Ability to work independently and also as part of a team</li><li>
Ability to understand real estate finance and mortgage terminology</li><li>
Moderate analytical skills</li><li>
Knowledge of residential mortgage loan closing policies, procedures, and documentation</li><li>
Strong technical skills, including Microsoft Office software</li><li>
Able to coordinate, organize, prioritize, and execute multiple responsibilities in a fast-paced setting</li><li>
Strong technical skills in mortgage lending operating software systems and/or Salesforce, Bytepro, The Mortgage Office is a plus</li></ul> 
Education and Training<ul><li>
A High School Diploma or higher</li><li>
Certified training in the areas of mortgage lending and closings</li></ul> 
Experience
At least 2 years of recent experience, within the last 4 years, working as a residential mortgage loan closer for a bank, credit union, or mortgage lender. 
Application
To apply for this position, please submit your cover letter with salary requirements, resume, and 3 professional references through our website, cnycn.org.
Only those candidates selected for an interview will be contacted. Applicant review will continue until the position is filled. We thank you for your interest in career opportunities with the Center for NYC Neighborhoods. No phone calls, please. Accepting resumes until the position is filled.
The Center strongly encourages Section 3 residents to participate in this hiring effort. Information to determine if you are a Section 3 resident can be obtained by contacting careers@cnycn.org.
Persons requiring reasonable accommodation to participate in this hiring effort are requested to email: careers@cnycn.org.
The Center for NYC Neighborhoods is an equal-opportunity employer. We recruit, hire, upgrade, train, and promote for all positions and job classifications without regard to race, color, religion, creed, gender, national origin, age, physical or mental disability, marital, veteran or disabled veteran status, sexual orientation, or any other status as a member of any other legally protected group or activity. 
To learn more, visit cnycn.org. 

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Residential Mortgage Closer, Program Manager

Morgan & Morgan, P.A.

<div>
 
 
 At Morgan &amp; Morgan, the work we do matters. For millions of Americans, we&rsquo;re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.
 
 
 
 
 Summary
 
 
 
 We are seeking a Case Manager to join our team. As a Case Manager you must be highly organized and able to work on a varied caseload. The Case Manager will assist the attorney in developing settlements, preparing documents and correspondence as needed. The ideal candidate is customer focused and empathetic.
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Daily interaction with existing and potential clients, via telephone and in person
 </li>
 <li>
 Order medical records from providers and communicate with clients and providers during the course of treatment
 </li>
 <li>
 Obtain documents necessary to support injury and/or liability positions
 </li>
 <li>
 Interact with insurance carriers and healthcare providers to secure records and account balances
 </li>
 <li>
 Work directly with multiple coworkers involved in the management and support of case files
 </li>
 <li>
 Maintain organized case files
 </li>
 <li>
 Prepare comprehensive demands and assemble support for submission to carriers under the direct supervision of an attorney
 </li>
 <li>
 Interact with attorneys and present case synopsis when required
 </li>
 <li>
 Manage case files from intake to closing under the direction of an attorney
 </li>
 <li>
 Performs other related duties as assigned to meet the needs of the business
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (preferred)
 </li>
 <li>
 Prior experience as a Personal Injury Case Manager or Prelitigation Paralegal (strongly preferred)
 </li>
 <li>
 At least 2 years of working in a legal position or insurance adjuster experience (strongly preferred)
 </li>
 <li>
 Ability to be a team player and follow procedures
 </li>
 <li>
 Proactive interaction with clients, insurance companies and medical providers
 </li>
 <li>
 Must possess the ability to multi-task, prioritize, and manage workload with a positive attitude and minimal supervision
 </li>
 <li>
 Highly organized with the ability to juggle multiple deadlines in a fast-paced environment
 </li>
 <li>
 Strong writing and communication skills along with attention to detail
 </li>
 <li>
 Extensive computer and database expertise, Microsoft Word, Excel, Outlook, and type no less than 35 wpm
 </li>
 <li>
 
 Remote and/or hybrid not eligible
 
 </li>
 </ul>
 
 
 
 Salary Range: $65,000 USD - $85,000 USD
 
 
 
 Benefits
 
 
 
 
 Morgan &amp; Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff.&nbsp; For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan,&nbsp; paid time off and paid holidays.
 
 
 
 
 Equal Opportunity Statement
 
 
 
 
 Morgan &amp; Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
 
 
 
 
 E-Verify
 
 
 
 
 This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.&nbsp;&nbsp;&nbsp;
 
 
 
 
 Privacy Policy
 
 
 
 
 Here is a link to Morgan &amp; Morgan's privacy policy.
 
 
</div>

Case Manager

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