client services specialist ii - overnight shift

case manager

case manager (10543)

client care coordinator Jobs in Baltimore

client care coordinator

client services specialist ii - overnight shift Jobs in Baltimore

clinical research coordinator Jobs in Baltimore

clinical research coordinator

residential service coordinator case manager i

Volunteers of America

<div><h1 class="jobSectionHeader">JOB SUMMARY
</h1>Resident Services Coordinator I (RSC I) is responsible for developing, coordinating and monitoring the individual program plan for each resident assigned to them. This includes the intake-assessment-program review team process, employment-vocational-educational activities, and progress and treatment activities.
RESPONSIBILITIES<ul><li>
Conduct intake procedures with assigned residents (e.g., review BOP regulations, Agency/program policies, rules &amp; regulations regarding employment, privileges, contraband, conduct).</li><li>
Work with assigned resident(s) to develop &amp; implement individual program plans, goals, &amp; meet with residents on an on-going basis to ensure compliance (e.g. review program reports, logs regarding conduct, completion of assigned tasks, incident reports).</li><li>
Supervise, monitor, and document the needs of assigned residents identifying and coordinating appropriate activities and participation, in-house and in the community, including educational/vocational/ employment acquisition and performance activities. Ensure compliance with VOAC policies and procedures, and Federal Bureau of Prisons.</li><li>
Participate as needed in the provision of programs groups/classes, including counseling programs, T-DAT and out-patient treatment programs.</li><li>
Coordinate and monitor resident releases from VOAC including the development and verification of community release plans in compliance with program procedures.</li><li>
Maintain complete resident files on each assigned resident in compliance with program procedures, Federal Bureau of Prisons and ACA standards.</li><li>
Document and record case activities and reports via the electronic case management database; review case files to ensure on-going audit-ready status.</li><li>
Participate in Program Review Team Meetings.</li><li>
Act as an advocate for assigned resident(s) with outside entities, which provide needed programs &amp; services (e.g., housing, employment, alcohol, substance abuse, prescription drugs) in order to determine client eligibility, ensure program criterion are met, identify barriers to success and ways to overcome such.</li><li>
Perform coverage duties as needed (e.g., conduct alcohol/drug testing, issue incident reports, maintain logs, files, records; screen visitors; respond to inquiries from family members, probation/parole authority authorities regarding violations).</li><li>
Drive on company business and/or transport clients as required.</li><li>
Participate in the provision of pre-service and in-service training for staff as directed.</li><li>
Participate in 40 hours of annual training as mandated by VOAC, Federal Bureau of Prisons and ACA. New candidates must complete 120 hours of employment within the first year of employment.</li><li>
Maintain and demonstrate working knowledge of VOAC policies, procedures and operational procedures, as well as contractual obligations established by Federal Bureau of Prisons and ACA standards.</li><li>
Attend staff meetings and other VOAC work-related meetings and functions.</li><li>
Assist in ensuring the facilitys compliance with the American Correctional Associations standards for accreditation.</li><li>
Represent the program to the public, community agencies, and funding sources, professionally and appropriately.</li><li>
Perform other duties as assigned. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</li></ul>
EFFECT ON END RESULT<ul><li>
To maintain and improve resident programs and services.</li><li>
Enhancement of resident participation in the program and its services such that their individual needs can be met.</li><li>
To implement successful release planning to ensure residents smooth transition to community life.</li><li>
To facilitate and monitor residents participation and successful completion of the program.</li><li>
To assist in the operation of the facility to meet program goals and objectives appropriate to the needs of the residents and the requirements of the Federal Bureau of Prisons and American Correctional Association</li></ul>
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
<h1 class="jobSectionHeader">REQUIREMENTS</h1><ul><li>
The RSC I position requires a Bachelors Degree in a field of human services, criminal justice, social work or other related field.</li><li>
With 1 year of employment experience in human services, corrections, or community- based services provision with various populations is required.
</li><li>Experience with community corrections services is preferred.</li><li>
RSC I candidates should possess effective oral and written communication skills.
</li><li>Ability to develop effective working relationships with residents, staff and community partners are also required.
</li><li>Strong organization skills, problem-solving skills and judgment are desired.
</li><li>Preference will be given to those with proven record keeping, report writing skills and other case management skills.
</li><li>The successful candidate must also have a working knowledge of computer word processing and spreadsheet programs.</li></ul>
OTHER<ul><li>
This position may require driving a company and/or personal vehicle. Must be privileged to drive according to the criteria set forth by Agency MVR guidelines.<ul><li>
Valid drivers license in jurisdiction of residence</li><li>
Valid vehicle liability coverage if driving personal vehicle (on occasion, may be required to transport clients in personal vehicle)</li><li>
May be required to drive a van</li></ul></li><li>
Acceptable Criminal background check</li><li>
Negative Drug and Negative Tuberculosis screening</li><li>
CPR/First Aid Certification must be acquired within 60 days of employment and maintained once employed.</li></ul>
PHYSICAL REQUIREMENTS
The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
<ul><li>The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.
</li><li>The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment.</li><li>
Move and lift light objects up to 30 pounds such as mail, supplies, files, and equipment.</li><li>
Operating office equipment requiring continuous or repetitive hand/arm movements.
</li><li>The ability to remain in a sitting position for extended periods of time</li></ul></div>

Residential Service Coordinator (Case Manager) I

Baltimore Crisis Response, Inc

Description
 <div>Case Manager
 Baltimore, Maryland
 $20.00-$23.00 Hourly
 Full-Time | Shifts: 9:00M-5:00PM | Monday- Friday
Being the Leader Communities Need in Moments of Crisis.
About Us
Baltimore Crisis Response, Inc. (BCRI) is a nationally recognized nonprofit and Baltimore&rsquo;s only comprehensive crisis response system. Since 1992, we&rsquo;ve been at the forefront of behavioral health crisis care &mdash; providing timely, community-based services for individuals and families experiencing mental health and substance use challenges.
The Opportunity
We are seeking a Case Manager to support individuals as they move through different levels of care. In this role, you&rsquo;ll partner with clients and their care teams to coordinate services, develop discharge plans, and connect individuals with the community resources they need for ongoing recovery. You&rsquo;ll also play a hands-on role in monitoring daily progress, supporting treatment goals, and fostering smooth transitions across the system of care.
This is more than case coordination &mdash; it&rsquo;s an opportunity to advocate for individuals, strengthen continuity of care, and make a meaningful impact on recovery outcomes in Baltimore. 
What You&rsquo;ll Do
<ul><li>Supports the delivery of care and engagement of individuals under care by participating in group supervision and by reviewing evaluations, assessments, treatment plans, and progress notes to understand the unique needs, strengths, preferences, and goals.
</li><li>Assesses the needs of the individual receiving care across multiple domains including mental health, medical, social, and other services by completing needs assessment and other appropriate tools.
</li><li>Partners with the client receiving care and their care team to identify clinical goals, interventions, and strategies, documenting in the discharge plan.
</li><li>Initiates and submits referrals to medical and Behavorial health care, community programs, and service providers.
</li><li>Develops and maintains strong working knowledge of care partners, service providers, and stakeholders across the system of care, maintaining a positive rapport.
</li><li>As approved and assigned, uses company vehicles to provide transportation for individuals entering, receiving, or discharged from care.
</li><li>Collaborates with care team members for admission and discharge from the residential milieu, engaging external stakeholders when appropriate and as directed during these transitions.
</li><li>Serves as a liaison as assigned and appropriate for internal and external stakeholders, care partners, and visitors.
</li><li>Demonstrates adherence to company policies, expectations, and behavioral competencies, both explicit and implicit.
</li><li>All tasks, projects, and/or duties as assigned and authorized, as determined by Direct Supervisor (or designated delegate) to be congruent with the role.</li></ul></div>
 Qualifications
 <div>Qualifications
<ul><li>High school diploma or equivalent.
</li><li>Bachelor&rsquo;s Degree preferred
</li></ul>Additional
<ul><li>Applicant must have a valid MD driver&rsquo;s license and will transport clients using a company vehicle when needed.
</li></ul>Why Join BCRI
 Medical, Dental, and Vision Insurance.
 403(b) Retirement Plan
 Generous PTO &ndash; Vacation, Sick, Personal, and Holidays.
 Tuition Reimbursement &amp; Professional Development Support.
 Be part of an innovative, impact-driven team shaping the future of crisis care.
Make a Difference. Lead with Compassion.
 
This is more than a leadership role &mdash; it&rsquo;s a chance to help individuals and families find stability in their most vulnerable moments.
 Apply today and become a guiding force for change.</div>

Case Manager (10543)

<div>Case Manager
 Baltimore, Maryland 
 $20.00-$23.00 Hourly
 Full-Time | Shifts: 9:00M-5:00PM | Monday- Friday
Being the Leader Communities Need in Moments of Crisis.
About Us
Baltimore Crisis Response, Inc. (BCRI) is a nationally recognized nonprofit and Baltimore&rsquo;s only comprehensive crisis response system. Since 1992, we&rsquo;ve been at the forefront of behavioral health crisis care &mdash; providing timely, community-based services for individuals and families experiencing mental health and substance use challenges.
The Opportunity
We are seeking a Case Manager to support individuals as they move through different levels of care. In this role, you&rsquo;ll partner with clients and their care teams to coordinate services, develop discharge plans, and connect individuals with the community resources they need for ongoing recovery. You&rsquo;ll also play a hands-on role in monitoring daily progress, supporting treatment goals, and fostering smooth transitions across the system of care.
This is more than case coordination &mdash; it&rsquo;s an opportunity to advocate for individuals, strengthen continuity of care, and make a meaningful impact on recovery outcomes in Baltimore.
What You&rsquo;ll Do<ul><li>
Supports the delivery of care and engagement of individuals under care by participating in group supervision and by reviewing evaluations, assessments, treatment plans, and progress notes to understand the unique needs, strengths, preferences, and goals.
</li><li>Assesses the needs of the individual receiving care across multiple domains including mental health, medical, social, and other services by completing needs assessment and other appropriate tools.
</li><li>Partners with the client receiving care and their care team to identify clinical goals, interventions, and strategies, documenting in the discharge plan.
</li><li>Initiates and submits referrals to medical and Behavorial health care, community programs, and service providers.
</li><li>Develops and maintains strong working knowledge of care partners, service providers, and stakeholders across the system of care, maintaining a positive rapport.
</li><li>As approved and assigned, uses company vehicles to provide transportation for individuals entering, receiving, or discharged from care.
</li><li>Collaborates with care team members for admission and discharge from the residential milieu, engaging external stakeholders when appropriate and as directed during these transitions.
</li><li>Serves as a liaison as assigned and appropriate for internal and external stakeholders, care partners, and visitors.
</li><li>Demonstrates adherence to company policies, expectations, and behavioral competencies, both explicit and implicit.
</li><li>All tasks, projects, and/or duties as assigned and authorized, as determined by Direct Supervisor (or designated delegate) to be congruent with the role.
</li></ul>Qualifications<ul><li>
High school diploma or equivalent.
</li><li>Bachelor&rsquo;s Degree preferred
</li></ul>Additional<ul><li>
Applicant must have a valid MD driver&rsquo;s license and will transport clients using a company vehicle when needed.</li></ul>
Why Join BCRI 
 Medical, Dental, and Vision Insurance. 
 403(b) Retirement Plan 
 Generous PTO &ndash; Vacation, Sick, Personal, and Holidays. 
 Tuition Reimbursement &amp; Professional Development Support. 
 Be part of an innovative, impact-driven team shaping the future of crisis care.
Make a Difference. Lead with Compassion. 
This is more than a leadership role &mdash; it&rsquo;s a chance to help individuals and families find stability in their most vulnerable moments.
 Apply today and become a guiding force for change.</div>

Case Manager

WPM Real Estate Management

<div>WPM is seeking an experienced Service Manager to lead the maintenance operations at Wabash Manor and Sequoia Manor.
 The Service Manager will oversee daily maintenance operations, schedule and manage contractors and vendors, handle work orders and apartment turns, and ensure resident concerns are addressed promptly. Previous residential maintenance management experience is required. 
 $29.00 per hour, based on experience 
 Schedule: Monday&ndash;Friday, 8:30 AM&ndash;5:30 PM, with 24/7 on-call availability<h3 class="jobSectionHeader">
Key Responsibilities:</h3><ul><li>
Diagnose and perform repairs in HVAC, electrical, plumbing, carpentry, drywall, flooring, and general maintenance</li><li>
Manage unit turnover and move-in/move-out processes</li><li>
Oversee work order systems, ensuring timely completion and accurate updates</li><li>
Conduct regular property inspections to identify and address maintenance needs</li><li>
Coordinate and schedule contractors, vendors, and third-party services</li><li>
Execute routine preventative maintenance to extend equipment and property life</li><li>
Collaborate with the Property Manager on project updates, unit turns, and work order progress</li><li>
Ensure compliance with company policies, safety standards, and operational goals</li></ul><h3 class="jobSectionHeader">
Required Knowledge, Skills &amp; Abilities:</h3><ul><li>
HVAC Certification strongly preferred, or willingness to obtain within 6 months of employment</li><li>
Proficiency in plumbing, electrical, and carpentry</li><li>
Knowledge of OSHA safety rules and regulations</li><li>
Strong time management and prioritization skills</li><li>
Excellent written and verbal communication abilities</li><li>
Superior customer service skills, with professionalism in handling resident concerns</li><li>
Comfort with technology and work order management systems</li><li>
Valid driver&rsquo;s license and reliable transportation required</li></ul><h3 class="jobSectionHeader">
Education &amp; Experience:</h3><ul><li>
High School Diploma or equivalent</li><li>
Minimum 5 years of experience in residential multifamily or facility maintenance</li></ul><h3 class="jobSectionHeader">
Why Join WPM?</h3>
✅ Competitive pay with bonus opportunities 
✅ Health, dental, and vision insurance 
✅ Paid time off and holiday pay 
✅ 401(k) retirement plan with company match 
✅ Career growth, development, and training opportunities 
✅ Company-paid certifications that support career growth 
✅ Rental discounts for eligible full-time associates who choose to live at a WPM property 
✅ Phone allowance provided 
#IND2</div>

Apartment Maintenance Supervisor - Wabash/Sequoia

Johns Hopkins University

<div>We are seeking a Sr. Medical Office Coordinator who will coordinate/provide administrative support for the day-to-day activities of a multi-faceted complex medical and surgical practice to ensure a smoothly functioning office and good patient relations. Uses automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with physicians, pharmacies and third-party carriers for patient-related assistance. As appropriate, refer patients to other resources. Works with others in a team environment. Other duties may be assigned. 
Specific Duties &amp; Responsibilities<ul><li>
Reviews and responds to administrative related In-Basket messages from patients. Escalates messages to physicians as needed.
</li><li>Provides quality service and support in a variety of areas which may include, but not limited to scheduling, registration and care coordination.</li><li>
Acts as primary point of contact for front desk scheduling, communication and coverage.
</li><li>Schedules appointments with VIP patients, international patients and unique scheduling situations such as complex coordination of care across departments.
</li><li>Assists in obtaining insurance preauthorization and single case agreements by submitting necessary clinical information as instructed by the physician.</li><li>
Coordinate/direct patients to appropriate personnel/departments should they need assistance scheduling lab tests and other procedures.</li><li>
Performs patient reminder courtesy calls upon physicians&rsquo; request.
</li><li>Follows up with &ldquo;No Show&rdquo; appointments to reschedule patients.
</li><li>Routinely checks voice mail and returns calls to patients within 24-48 business hours.</li><li>
Coordinates with patient and/or referring physician to obtain outside medical records. Ensure that all relevant outside medical records are received and scanned into Epic in advance of date of service and delivered to attending doctor/s.</li><li>
Pends RX refills and routes to physician.
</li><li>Works to obtain required prior authorizations from insurers for treatments and medication</li><li>
Provides administrative support for Clinical Fellowship and medical student rotations in the Neuro- Ophthalmology division. Coordinate credentialing activities with Wilmer Credentialing, obtain materials from incoming observers, maintain list of students and observers who rotate through the division each year, maintain on-going records on clinical fellows, students and observers who rotate/have rotated through the division.</li><li>
Prepare meeting materials (e.g., draft agenda, collect relevant information) and provide staff support for meetings. Record and draft meeting minutes, monitor and follow-up on action items.</li></ul> 

Minimum Qualifications 
<ul><li>
High School Diploma or graduation equivalent.</li><li>
Three years of progressively responsible medical office experience.</li><li>
Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.</li></ul> 
Classified Title: Sr. Medical Office Coordinator
 
Role/Level/Range: ATO 40/E/02/OE
 
Starting Salary Range: $18.20 - $33.90 HRLY ($25.00-29.86/ hour; Commensurate w/exp.) 
Employee group: Full Time 
Schedule: Monday-Friday, 8:00 am - 4:30 pm 
FLSA Status: Non-Exempt 
Location: School of Medicine Campus 
Department name: OM Oph Neuro Ophthalmology 
Personnel area: School of Medicine</div>

Sr. Medical Office Coordinator (Ophthalmology)

<div>We are seeking an Administrative Manager who will be responsible for overall administrative, financial and/or operational management for a center/unit/small department within a school or larger department. This position provides strategic and day-to-day oversight of administrative and financial matters. Areas of focus may include finance; human resources; academic, research, or clinical operations; compliance; infrastructure matters. The Administrative Manager is generally responsible for some or all of the following: staff supervision and performance management; HR support for direct and indirect reports; budget management and administration; faculty, staff, and student payroll; financial functions and processes; program planning and implementation; facilities/space management oversight. 
Specific Duties &amp; Responsibilities 
Financial Management<ul><li>
In partnership with administrative leadership and financial staff, participate in the development of annual operating budget(s) and assist with budget analysis and evaluation.
</li><li>Provide fiscal planning, management, and oversight of assigned budgets, e.g. operating, discretionary, gift/endowment, salary.
</li><li>Oversee annual planning and preparation for general and/or sponsored funds budgets.
</li><li>Oversee or review monthly account statements, verify expense allocation, identify and ensure the correct processing of payroll and non-payroll transactions to correct or resolve discrepancies</li><li>
Prepare or oversee preparation of various forms, journal entries, vouchers, system transactions, electronic budgets, and expenditure transactions.</li><li>
Oversee the procurement process for all assigned accounts.
</li><li>Provide back-up documentation and explanation in response to audit requests.</li><li>
Prepare financial projections
</li><li>Advise leadership on resource needs and financial risks
</li><li>Remain up to date on changes in university, school, and departmental financial policies.</li><li>
Develop, update, and amend financial procedures.</li><li>
Develop and maintain various finance management systems.</li><li>
Design and produce various monthly, quarterly, and annual reports as requested.</li></ul> 
Administration<ul><li>
Manage the planning, production, and execution of key events or other activities.
</li><li>Responsible for managing projects and maintaining budgets.</li><li>
Mentor staff and provide support for training.</li><li>
Monitor staff workloads, prioritize work efforts and advocate for additional resources as necessary.</li><li>
Partner with senior administrator and/or department/divisional leadership on coordination and completion of various strategic initiatives.</li><li>
Supervise performance of direct and indirect professional/support staff, conduct performance reviews and salary administration in collaboration with school/department leadership.</li><li>
Develop administrative policies and procedures needed to ensure smooth operations.</li><li>
Manage space and facilities issues specific to the assigned area.</li></ul> 
Human Resources<ul><li>
Work with departmental/divisional Human Resources support to establish and promote growth opportunities within the area, maintain equity, consistently apply policies and procedures, establish a positive working environment, and minimize staff turnover.</li><li>
Work with appropriate HR resources to determine and implement solutions that address non-routine HR problems promptly.</li><li>
Support faculty and staff supervisors in human resources administration: e.g. help develop staffing and personnel management plans, consult on hiring issues, assist with performance management issues and disciplinary actions, oversee salary planning.</li><li>
Ensure human resources activities are carried out consistent with university personnel policies, e.g. goal setting and performance reviews, payroll actions, visa applications, time and attendance recording, onboarding, etc.</li></ul> 
Operations and Program Management<ul><li>
Responsible for the planning and implementation of activities of the specific academic, clinical, research, or programmatic area.</li><li>
Other duties as assigned.</li></ul> 
In addition to the duties described above<ul><li>
Receive, investigate and respond to Grievances and Requests for Service from JH Patient Relations. Work with JHU/JHH legal counsel regarding requests for patients when indicated. Execute actions as needed when patient care is terminated.
</li><li>Attend patient education meetings.</li><li>
Serve as departmental manager and liaison for central administrative and business requirements and activities as required by JHH, JHU and ambulatory entities for, Datavant (external medical records fulfillment vendor) related to patient requests and other concerns regarding medical records.</li><li>
Complete medical record certifications as needed.</li></ul> 
Emergency management
<ul><li>Maintain and update department emergency management and business continuity plan.</li><li>
Attend relevant meetings, represent department and cascade pertinent information to appropriate audiences.</li><li><ul><li>
Regulatory and compliance (Joint Commission, etc), working in concert with clinical leadership team lead for Office of Emergency Management (OEM)
</li></ul></li><li>Attend relevant OEM meetings to represent department.</li><li>
Promote collaborative and inclusive participation in process development, documentation of practices, as well as decision making before and after events.
</li><li>Routinely cascade or communicate pertinent information to appropriate audiences both within and outside the department during events or in relation to OEM practices/events.</li><li>
Ensure the department&rsquo;s emergency management and business continuity plans are in compliance with updates in accordance with JHM emergency management policy.</li><li><ul><li>
Qgenda (providers on call &amp; scheduling)</li></ul></li><li>
Lead process and protocol development for data entry in the system.</li><li>
Serve as the process owner for quality and accuracy of data entries to ensure system stays up to date with new providers entering and leaving the department.
</li><li>Represent the department and cascade information, provide direction as needed to others on system use/enhancements.</li><li><ul><li>
Kyrus (digital front door maintenance for new and termed providers)</li></ul></li></ul> 
Staff Ophthalmology committees
<ul><li>Prepare agenda, document and distribute minutes. (CPABC)</li>
Project management for other faculty committees (finance, LRPC, etc.) 
<li>
</li></ul> 
Manage and oversee day-to-day operations of Wilmer&rsquo;s centralized (CSS) and remote/provincial surgical scheduling staffs, including,<ul><li>
Direct management of the CSS unit (core clinical scheduling coordinator team and PSC-staffed surgical scheduling call center)</li><li>
Establishing and enforcing OR scheduling policies and procedures, in consultation with perioperative, financial clearance, and QI leaders.</li><li>
OR capacity planning, utilization performance review, and block template assignment decision-making in consultation with JHH-Wilmer and JHSCS leaders.</li><li>
Quality assurance and monitoring of performance and compliance standards across all Wilmer and OR sites of service.</li><li>
Primary resolution of cross-site scheduler resource needs, questions, any competing OR scheduling requests, and local hiring needs requests.</li><li>
Preparing monthly surgical volume/labor reconciliation reports for Wilmer Finance based on scheduling staff completed case activity across the network.</li><li>
Engagement with physician leaders, attending and assistant surgeons to resolve issues, improve performance, and implement new protocols.</li><li>
Collaboration with Epic-OpTime developers and superusers to make ongoing improvements to case request orders (CROs) and other surgical workflows, based on surgeon and scheduler stakeholder feedback.</li><li>
Identifying and acting on opportunities for lean process improvement, standardization, shared staffing models, and more centralized governance.</li></ul> 

Minimum Qualifications 
<ul><li>
Bachelor&rsquo;s Degree in Finance, Accounting, Business or related field.</li><li>
Four years of progressively responsible professional-level administrative or financial experience related to monetary or non-monetary resources of a center or unit within an academic, research, academic medicine, or comparable environment, e.g., planning, directing, monitoring, organizing, and controlling monetary and non-monetary resources.</li><li>
Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.</li></ul> 

Preferred Qualifications 
<ul><li>
Master&rsquo;s Degree in related field.</li><li>
Supervisory experience.</li></ul> 
Classified Title: Administrative Manager 
Role/Level/Range: ATP/04/PD
 
Starting Salary Range: $62,900 - $110,100 Annually ($98,300 targeted; Commensurate w/exp.) 
Employee group: Full Time 
Schedule: Monday-Friday, 8:30 am - 5:00 pm 
FLSA Status: Exempt 
Location: Hybrid/School of Medicine Campus 
Department name: SOM Oph General Administration
 
Personnel area: School of Medicine</div>

Administrative Manager (Ophthalmology)

Headlands Research

<div><div>At Headlands Research, we are dedicated to enhancing clinical trial delivery within our communities. As a leading network of advanced clinical trial sites, we leverage cutting-edge technology and exceptional support services to broaden outreach and participation. Founded in 2018, our rapidly growing company currently operates 20+ sites across the US and Canada, with plans for further expansion.</div><div> 
<h1 class="jobSectionHeader">
Clinical Research Coordinator (CRC)</h1>

Location: Pikesville, MD | Site Name: Headlands Research - Pharmasite | Full-Time 


Are you an experienced clinical research professional with a passion for advancing medicine? Join a leading, integrated clinical research network dedicated to high-quality data, patient-centered care, and innovation in clinical trials.

We&rsquo;re seeking a Clinical Research Coordinator (CRC) for our clinical research site located in Pikesville, MD. The CRC will manage and execute Phase I-IV clinical studies in accordance with FDA regulations, GCP/ICH guidelines, and sponsor protocols. This role is ideal for someone who thrives in a fast-paced environment and is eager to make an impact in the clinical research industry.

Type: Regular Full-time Employee 
Schedule: Mondays through Fridays, 8:00am - 5:00pm 
Location: Onsite in Pikesville, MD (no capabilities for remote or hybrid work) 
Reports to: Site Director 
Benefits: Our benefits package for full-time employees includes health insurance (medical, dental, and vision), Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA), Paid Time Off (PTO), a variety of disability, accident, and life insurance options, as well as many more.
<h2 class="jobSectionHeader">
What We Offer</h2>
<ul><li>Competitive pay + annual performance incentives</li>
<li>Medical, dental, and vision insurance</li>
<li>401(k) plan with company match</li>
<li>Paid time off (PTO) and company holidays</li>
<li>A mission-driven culture focused on advancing medicine and improving patient outcomes</li></ul> 


<h2 class="jobSectionHeader">Why Join Us?</h2>

You&rsquo;ll be part of a growing, mission-driven organization that values its people. At our core, we&rsquo;re committed to bringing innovative medical treatments to patients faster&mdash;while creating an environment where employees thrive. If you&rsquo;re passionate about clinical research and ready to make a difference, we&rsquo;d love to hear from you. 


Responsibilities:
<ul>
<li>Coordinate all aspects of assigned clinical trials from site initiation to study close-out</li>
<li>Conduct subject visits and ensure timely, accurate documentation following ALCOA-C standards</li>
<li>Maintain compliance with study protocols, GCP/ICH guidelines, FDA regulations, IRB policies, and company SOPs</li>
<li>Manage subject recruitment, informed consent, and retention strategies</li>
<li>Ensure timely data entry and resolution of EDC queries</li>
<li>Report and follow up on all adverse events, serious adverse events, and deviations</li>
<li>Collaborate with investigators, lab teams, sponsors/CROs, and internal stakeholders</li>
<li>Prepare for and participate in monitoring visits, audits, and inspections</li>
<li>Maintain regulatory documentation and ensure proper training is completed for all study amendments and systems</li>
<li>Execute study procedures such as phlebotomy, ECGs, and sample processing within scope (as trained)</li>
<li>Attend investigator meetings and provide cross-functional support as needed</li>
<li>Maintain working knowledge of study protocols, laboratory manuals, equipment calibration, and inventory control</li></ul> 


Requirements:
<ul>
<li>Bachelor's degree OR 2 years of college in a health-related program OR experience and training in conducting clinical trials with knowledge of ICH GCP required OR licensed as a Licensed Practical Nurse (LPN) or higher</li>
<li>Previous experience as a Clinical Research Coordinator preferred</li>
<li>Deep understanding of FDA, ICH-GCP regulations, and clinical trial procedures</li>
<li>Proficiency in medical terminology and clinical documentation practices</li>
<li>Strong interpersonal, verbal, and written communication skills</li>
<li>Organized, detail-oriented, and capable of managing multiple priorities</li>
<li>Proficient in Microsoft Office and other clinical research systems</li></ul> 


Apply now to become a part of a team that&rsquo;s changing the future of healthcare&mdash;one trial at a time.</div></div>

Clinical Research Coordinator

Explore 94+ Residential service coordinator case manager i in Baltimore this April. Find roles across top companies and apply now to boost your career.