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JPMorganChase

<div><b>JOB DESCRIPTION</b><div><br>
J.P. Morgan Asset Management is one of the largest money managers in the world and the #1 provider of active ETFs. Benefiting from a long and well-established heritage, we serve clients globally, including brokers and financial intermediaries across all distribution channels; we target the media read by financial advisors, professional traders/investors and individual investors.</div><div>
</div><div></div><div>As a Media Relations Senior Associate within J.P. Morgan Asset Management, you will focus on strategic media relations for the firm&rsquo;s ETF business, its U.S. mutual funds and its Multi-Asset Solutions as well as other ad hoc projects to support the business. You will be responsible for generating media coverage that highlights our investment views, thought leadership and products across national and trade media. In this role, you will manage media opportunities across each line of business, securing market coverage, broadcast segments, feature stories, profiles, trend pieces, and product launches. You will partner closely with portfolio managers, product teams, marketing and internal stakeholders to identify timely story angles and coordinate interviews all while promoting the firm&rsquo;s research and thought leadership, and organizing and executing press events to promote insights with reporters.
</div><div></div><div><b>Job responsibilities</b></div><div>
</div><ul><li>Plan, develop and implement Public Relations strategies that advance our business themes. Track, measure and communicate results.
</li><li>Achieve high visibility in key trade and top-tier media for our investment themes, products and thought leadership, including pitching research and executing press events to promote insights with reporters.</li><li>
Identify and execute earned media opportunities that support the growth and visibility of U.S. Funds, U.S. ETFs and Multi-Asset businesses, aligning to key themes and products launched, the Guide to ETFs and Long-Term Capital Market Assumptions.
</li><li>Collaborate with spokespeople to develop bylines and messaging for interviews.</li><li>
Build and maintain relationships with asset management, investment and ETF beat reporters.
</li><li>Monitor, analyze and socialize coverage internally.
</li><li>Partner with social media team to amplify earned coverage and extend reach across channels.
</li><li>Represent Asset Management PR in internal business meetings and cross-functional projects, as well as engage with industry groups and consultants on behalf of J.P. Morgan.</li></ul><div>
</div><div><b>Required qualifications, capabilities, and skills:</b></div><div>
</div><ul><li>Bachelor&rsquo;s degree required.</li><li>
5+ years of Public Relations experience, either agency or in-house.</li><li>
In-depth experience in all aspects of Public Relations, from creating and presenting a strategy, to writing pitches, securing opportunities, managing interviews, monitoring and presenting results on a regular basis.
</li><li>Proven ability to proactively pursue and achieve a high level of press activity, working independently. Must be comfortable with measurement of press placements on an ongoing basis.</li><li>
Strong communication skills and ability to interact with and influence senior executives.</li><li>
Experience in handling crisis communications, coordinating with Legal, Compliance, and business stakeholders as needed.</li><li>
Ability to create and sustain productive relationships with the media.</li><li>
May include occasional domestic travel for ETF related conferences.</li></ul><p>
</p><p><b>Preferred qualifications, capabilities, and skills:</b></p><ul><li>
Concentration in financial services and ETFs
</li></ul><p></p><b>ABOUT US</b><br>
<div>
<div>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
</div><p></p><div><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><div><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p>
<p>JPMorgan Chase &amp; Co. is an Equal Opportunity Employer, including Disability/Veterans</p><br>
</div></div></div><br>
<br>
<b>ABOUT THE TEAM</b><p><br>
J.P. Morgan Asset &amp; Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.</p></div>

Media Relations Senior Associate

<div><b>JOB DESCRIPTION</b><p><br>
Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.
</p><p>As an Experience Design Senior Associate in in investment quote screens, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMC's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.
</p><p>In this role, you will design agentic and insight-forward experiences that surface critical product and market data such as bid&ndash;ask spreads, yield-to-maturity (YTM), duration, credit ratings, dividend yields, P/E ratios, crypto order books, and futures contract specifications. You will partner closely with Product, Engineering, and Data teams to integrate market data vendor feeds into quote and discovery surfaces, ensuring performance, accuracy, and clarity across all supported asset classes.</p><p>
A key component of the role is advancing accessibility through audible quote experiences and inclusive design patterns&mdash;such as accessible chart interactions, yield curve sonification, and optimized VoiceOver interfaces&mdash;so that non-sighted investors can independently access pricing, risk, and security details.</p><p><b>
Job responsibilities</b>
</p><ul><li>Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
</li><li>Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction
</li><li>Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making
</li><li>Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
</li><li>Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
</li><li>Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking
</li><li>Design crypto quote screens surfacing multi-exchange pricing, order book depth, 24hr volume, market cap, and network data.</li><li>
Design futures quote screens displaying contract specs, expiration dates, margin requirements, open interest, and basis spreads.</li><li>
Pioneer audible quote experiences&mdash;accessible charts, yield curve visualizations, VoiceOver interfaces&mdash;ensuring non-sighted users access pricing, yields, ratings, and market data across all asset classes.</li><li>
Design AI-driven quote experiences surfacing relevant securities data, market insights, yield opportunities, credit risks, and investment guidance across fixed income, equities, funds, crypto, and futures.</li><li>
Partner with market data vendors, pricing services, rating agencies, and analytics providers to integrate real-time feeds, bond analytics, fundamental data, and research into quote screens, managing vendor relationships and ensuring data accuracy and regulatory compliance.</li></ul><p>
</p><p><b>Required qualifications, capabilities, and skills</b>
</p><ul><li>3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services
</li><li>Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)
</li><li>Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels
</li><li>Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making
</li><li>Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences
</li><li>Demonstrated experience creating best-in-class audible investing experiences, including accessible pricing charts, yield curve visualizations, and VoiceOver interfaces for non-sighted investors.</li><li>
Experience and mastery designing native app and web quote screens for all investment asset classes: fixed income (US Treasuries, corporate bonds, municipal bonds), equities, funds, crypto, and futures.</li></ul><p>
</p><p><b>Preferred qualifications, capabilities, and skills</b>
</p><ul><li>Successful completion of FINRA-administered Securities Industry Essentials (SIE) exam as proof of investing domain expertise.</li><li>
Master Degree in Design</li></ul><p>
</p><p></p><b>ABOUT US</b><p><br>
Chase is a leading financial services firm, helping nearly half of America&rsquo;s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
</p><p></p><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><p></p><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p><p></p><p>
Equal Opportunity Employer/Disability/Veterans</p><br>
<br>
<br>
<b>ABOUT THE TEAM</b><br>
<div>
Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We&rsquo;re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction.</div><div><br>
<br>
</div><div>The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm&rsquo;s data sharing principles of security, customer control and convenience, and privacy.</div></div>

Experience Design Senior Associate

<div><b>JOB DESCRIPTION</b><p><br>
Enhance customer experiences through expert content design at a leading financial institution. Join our team to make a significant impact through innovative content design that drives customer confidence and satisfaction.</p><p>
As a Content Design Senior Associate in Wealth Management, you will shape customer experiences through content and help build confidence across our products and services. You will plan, create, and structure product content within a user experience design framework, applying content design principles to improve clarity and usability. You will collaborate with cross-functional partners to ensure narrative consistency, with influence that extends to product design, architecture, and functionality.
</p><p><b>Job responsibilities</b></p><ul><li>
Develop and implement content strategies for products and features aligned to UX principles and business objectives.
</li><li>Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for diverse audiences.
</li><li>Create content taxonomies to improve organization and structure, incorporating user feedback and insights for continuous improvement.
</li><li>Apply brand voice to produce clear, concise content that communicates complex concepts effectively to diverse audiences.
</li><li>Analyze content performance metrics and make data-driven recommendations to optimize and enhance user experiences.
</li></ul><p></p><p><b>Required qualifications, capabilities, and skills</b></p><ul><li>
3+ years of experience in content design or equivalent expertise in editing and writing, with a focus on digital products and platforms.
</li><li>Experience creating content architectures, storytelling, and clear, concise writing.
</li><li>Demonstrated experience applying accessibility guidelines and inclusive design to create user-friendly content.
</li><li>Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement.
</li><li>Proficient technical literacy in content platforms and understanding their impact on user experience.
</li>Ability to learn new financial services products and offerings quickly and adaptively.<br>
<li>
</li></ul><p></p><br>
<b>ABOUT US</b><p><br>
Chase is a leading financial services firm, helping nearly half of America&rsquo;s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
</p><p></p><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><p></p><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p><p></p><p>
Equal Opportunity Employer/Disability/Veterans</p><br>
<br>
<br>
<b>ABOUT THE TEAM</b><br>
<div>
Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We&rsquo;re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction.</div><div><br>
<br>
</div><div>The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm&rsquo;s data sharing principles of security, customer control and convenience, and privacy.</div></div>

Content Design Senior Associate

<div><b>JOB DESCRIPTION</b><p><br>
Join our team and make a significant impact through innovative content design and drive customer confidence and satisfaction. As a Content Design Senior Associate in Payments and Proprietary Wallets, you will play an important role in shaping customer experiences through content, and building customer confidence across our products and services. Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework. While collaborating with cross-functional teams to ensure narrative consistency, your influence will extend to product design, architecture, and functionality. This role is located within the Payments and Connected Commerce team, building innovative payment and lending options, taking friction out of payment experiences and providing flexibility in how customers pay and borrow.</p><p>
Job responsibilities</p><ul><li>
Develop and implement content strategies and content designs for products and features, ensuring alignment with user experience principles and business objectives</li><li>
Deliver Content Designs through rigorous approval process, including Legal, Risk, Controls, and Compliance</li><li>
Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience</li><li>
Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement</li><li>
Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences</li><li>
Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences</li></ul><p>
Required qualifications, capabilities, and skills</p><ul><li>
3+ years of experience in customer-facing content design, or equivalent expertise in editing, and writing - with a focus on digital products and platforms</li><li>
Experience in creating content architectures, storytelling, and clear and concise writing</li><li>
Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content</li><li>
Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement</li><li>
Proficient technical literacy in content platforms and understanding their impact on user experience</li><li>
Adaptive learner in new financial services products and offerings</li></ul><p>
Preferred qualifications, capabilities, and skills</p><ul><li>
Experience working with UX Research is a plus</li><li>
Experience in a highly regulated industry (healthcare, finance, etc.)</li><li>
Familiarity with design experimentation (e.g., A/B testing) to validate content decisions and measure impact</li><li>
Proficiency with Figma or other similar design software</li><li>
Experience with component libraries and ability to author reusable content patterns that scale across products</li></ul>
<b>ABOUT US</b><p><br>
Chase is a leading financial services firm, helping nearly half of America&rsquo;s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
</p><p></p><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><p></p><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p><p></p><p>
Equal Opportunity Employer/Disability/Veterans</p><br>
<br>
<br>
<b>ABOUT THE TEAM</b><br>
<div>
Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We&rsquo;re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction.</div><div><br>
<br>
</div><div>The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm&rsquo;s data sharing principles of security, customer control and convenience, and privacy.</div></div>

Content Design, Senior Associate

<div><b>JOB DESCRIPTION</b><div><div><p><br>
The J.P. Morgan Wealth Management Content team is seeking a digital content strategist, writer and editor to help us create distinct and compelling content to enhance J.P. Morgan Wealth Management's digital presence on Chase.com's &quot;The Know&quot; and JPMorgan.com's &quot;Perspectives,&quot; focusing on investing and personal finance content and market commentary with an emphasis on covering timely topics. This is a great job for someone who is a subject matter expert in finance, is passionate about financial literacy and has extensive writing and/or journalism experience and a strong creative streak.
</p></div><div><p>As a Content Editor Senior Associate within the J.P. Morgan Wealth Management Content team, you will write and edit articles working across a number of the team&rsquo;s key strategic initiatives. In addition, you will partner closely with thought leaders and specialists, business and product leads, practice management, content creators, marketers and communicators across the company. You will also develop robust editorial best practices for freelancers, including style guides, freelancer training, along with compliance training.
</p></div><p></p><div><p><b>Job responsibilities</b></p></div><div><ul><li><div>
Work closely with the team&rsquo;s content leads on the creation of educational articles in support of clients and prospective clients.
</div></li></ul></div><div><ul><li><div>Work with freelancers and in-house subject matter experts to create copy for a variety of content, including web-based articles, emails and newsletters.
</div></li></ul></div><div><ul><li><div>Leverage materials from other lines of business within J.P. Morgan to provide clients and prospective clients with relevant and timely content.
</div></li></ul></div><div><ul><li><div>Own monitoring progress against KPIs and reporting for book of work (with support from data &amp; analytics lead).
</div></li></ul></div><div><ul><li><div>Provide regular editing/proofreading training to freelancers to ensure all content is of the highest quality.
</div></li></ul></div><div><ul><li><div>Manage multiple strategic content projects simultaneously.
</div></li></ul></div><div></div><div><div><b>Required qualifications, capabilities, and skills:</b>
</div></div><div></div><div><ul><li><div>6+ years of experience writing and editing for digital content, news media organizations or financial institutions; Bachelor&rsquo;s degree.
</div></li></ul></div><div><ul><li><div>A natural storyteller with a passion for getting creative, making the complex approachable and bringing ideas to life.
</div></li></ul></div><div><ul><li><div>Highly organized and collaborative thinker.
</div></li></ul></div></div><div><div><ul><li><div>Experience writing about financial topics like investments, trading, retirement and wealth management.
</div></li></ul></div><div><ul><li><div>A track record of driving business results.
</div></li></ul></div><div><ul><li><div>Strong familiarity with data and analytics platforms and data-driven decision-making.
</div></li></ul></div><div><ul><li><div>Effective communication skills, both written and oral, with the ability to present information clearly and professionally.
</div></li></ul></div><div><ul><li><div>Ability to work collaboratively and partner with others.
</div></li></ul></div><div><ul><li><div>Strong initiative, energy and confidence.
</div></li></ul></div><div><ul><li><div>Genuine interest in the world of financial markets and personal finance.
</div></li></ul></div><p></p><div><p><b>Preferred </b><b>qualifications, capabilities, and skills:</b>
</p></div><div><ul><li><div>Knowledge of SEO/GEO best practices.
</div></li></ul></div><div><ul><li><div>Experience navigating complex organizational structures and/or stakeholder management.
</div></li></ul></div><div><ul><li><div>Experience covering financial news; Financial credentials.
</div></li></ul></div><div><ul><li><div>Knowledge of data &amp; analytics platforms (Adobe, Tableau); knowledge of Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word).
</div></li></ul></div></div><div></div><b>ABOUT US</b><p><br>
Chase is a leading financial services firm, helping nearly half of America&rsquo;s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
</p><p></p><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><p></p><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p><p></p><p>
Equal Opportunity Employer/Disability/Veterans</p><br>
<br>
<br>
<b>ABOUT THE TEAM</b><br>
<div>
Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We&rsquo;re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction.</div><div><br>
<br>
</div><div>We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.</div></div>

Content Editor Senior Associate

<div><b>JOB DESCRIPTION</b><p><br>
The Product Trade Marketing Senior Associate within the Customer Lifecycle Team will partner with the Product Trade Marketing VP to drive and execute marketing programs focused on credit card product trades, including upgrades and downgrades for existing customers. The Lifecycle Marketing team is part of Customer Marketing, within the Marketing Growth and Innovation organization of Card Services&mdash;a key business within Chase&rsquo;s Consumer &amp; Community Banking group. The team is responsible for strategies and marketing for existing consumer credit card customers, including Early Month on Book (EMOB), Low Tenure, Retention, and Product Trade (Upgrade/Downgrade) activities.</p><p>
This position will play a pivotal role in guiding customers through product transitions, ensuring a seamless experience during upgrades or downgrades, and maximizing customer satisfaction and retention. The strategic role will design and implement marketing programs across channels (email, site, in-app, etc.) and operationalize segmentation to engage customers considering or undergoing product trades. The candidate must collaborate closely with product, Card Member Service, and cross-functional teams across the Card organization.</p><p>
</p><p><b>Job Summary:</b><br>
As the Senior Associate of Product Trade Marketing on the Customer Lifecycle Marketing team, you will drive and execute marketing strategies to engage customers considering or completing credit card product upgrades or downgrades, partnering internally and externally to bring these strategies to life.</p><p>
</p><p><b>Job Responsibilities:</b></p><ul><li>
Drive and execute product trade (upgrade/downgrade) strategies across credit card products, partnering closely with cross-functional teams and external partners</li><li>
Manage and execute segmentation strategies to deliver personalized marketing programs that resonate with customers eligible for or interested in product trades</li><li>
Manage reporting for product trade campaigns and overall engagement metrics at the portfolio and aggregate level</li><li>
Collaborate with internal and external partners on product trade strategies, synthesizing results and driving new tactics to improve upgrade/downgrade experiences</li><li>
Enhance existing product trade marketing campaigns and develop new strategies for specific customer segments</li><li>
Communicate effectively and confidently with stakeholders, leading through strong collaboration and influence</li></ul><p>
</p><p><b>Required Qualifications, Capabilities, and Skills:</b></p><ul><li>
Bachelor&rsquo;s Degree required; MBA preferred</li><li>
4+ years direct marketing experience, with specific experience in credit card product marketing and product trade (upgrade/downgrade) strategies desired</li><li>
Experience working with multiple internal and external partners</li><li>
Strong oral, written communication, and presentation skills</li><li>
Logical, analytical thinker; identifies clear objectives, leverages data to execute strategies, and advanced understanding of success metrics
</li><li>Strong ability to influence and gain buy-in across teams</li><li>
Effective at prioritizing and managing multiple complex initiatives concurrently</li><li>
Results-oriented self-starter with strong problem-solving skills</li><li>
Promote a strong control environment, adhere to risk/control procedures and process exceptions, while maintaining a customer-first mindset</li><li>
Thrive in a fast-paced, results-driven, highly dynamic environment</li></ul>
<b>ABOUT US</b><p><br>
Chase is a leading financial services firm, helping nearly half of America&rsquo;s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
</p><p></p><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><p></p><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p><p></p><p>
Equal Opportunity Employer/Disability/Veterans</p><br>
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<b>ABOUT THE TEAM</b><br>
<div>
Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We&rsquo;re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction.</div><div><br>
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</div><div>We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.</div></div>

Product Trade Marketing Senior Associate

<div><b>JOB DESCRIPTION</b><p><br>
Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We&rsquo;re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction. In this role, you&rsquo;ll apply strong technical judgment to choose the right approaches (including modern <b>LLM-based</b> methods where appropriate), evaluate performance with rigorous metrics, and ensure solutions are <b>reliable, secure, and scalable</b> in real-world environments. You&rsquo;ll also contribute to improving data quality and feedback loops, monitoring models in production, and continuously iterating to reduce agent effort, shorten resolution times, and increase consistency and quality across operational workflows.</p><p>
As an <b>Applied AI/ML Senior Associate</b> in our <b>AI for Operations</b> organization, you will help design, build, and scale <b>cutting-edge Natural Language Processing (NLP)</b> solutions that improve experiences for both <b>customers</b> and <b>internal agents</b> supporting the bank&rsquo;s day-to-day operations. You&rsquo;ll work hands-on across the end-to-end model lifecycle&mdash;partnering with product, engineering, operations, and risk stakeholders to translate real operational needs into production-grade language capabilities such as intelligent search, summarization, classification, and next-best-action recommendations.</p><p><b>
Job Responsibilities:</b></p><ul><li>Oversee the analysis of complex datasets to inform decisions on real-world applications.</li><li>Lead the development and implementation of models and algorithms to enhance existing systems, processes, and products.
</li><li>Supervise data analysis activities and ensure effective visualizations are provided.</li><li>Ensure the writing and deployment of software code in production systems is efficient and meets standards.</li><li>Anticipate risks associated with machine learning solutions and prediction/classification systems and strategize mitigation.
</li><li>Communicate complex issues clearly and credibly to senior management and stakeholders.
</li><li>Foster a transparent cross-functional work environment and influence peers and team members to uphold these standards.</li></ul><div><b>
Required qualifications, capabilities and skills:</b><br>
<ul><li>Master's degree in computer Science, Machine Learning, or a related field with 3+ years experience OR Ph.D in computer Science, Machine Learning, or a related field with 1+ year of experience.
</li><li>Expertise in one or more of the following areas: machine learning, Graph learning, recommendation systems, network analysis, natural language processing, Reinforcement learning, MLOps, Gen AI, LLMs.
</li><li>Solid understanding of core CS concepts, including common data structures and algorithms.</li></ul></div><div><b>
Preferred qualifications, capabilities and skills:</b><br>
<ul><li>Experienced in conducting design and code reviews.</li><li>Proficient in cloud environments such as AWS, GCP, or Azure.</li><li>Experienced in managing and deriving insights from large, both unstructured and structured datasets.</li></ul></div>
<b>ABOUT US</b><p><br>
Chase is a leading financial services firm, helping nearly half of America&rsquo;s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
</p><p></p><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><p></p><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p><p></p><p>
Equal Opportunity Employer/Disability/Veterans</p><br>
<br>
<br>
<b>ABOUT THE TEAM</b><br>
<br>
Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We&rsquo;re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction.</div>

Applied AI ML-Senior Associate

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