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senior communications specialist

The Moore Group

<div>Job Title: Senior CommunicationsChange Management Specialist (Full-Time)
Location: Fully Remote
About The Moore Group: The Moore Group, a recognized leader in strategic consulting, partners with Fortune 100 companies to provide expert support in communications, change management, project management and training. With over 27 years of experience, we help organizations achieve clarity, alignment, and engagement across their initiatives.
We are currently seeking a skilled CommunicationsChange Management Specialist to support a leading Fortune 100 client in the pharmaceutical industry. In this role, you will be instrumental in developing and executing communication strategies, change management initiatives, and engagement efforts across multiple work streams. The ideal candidate is an experienced communicator who will bring a strong background in the pharmaceutical sector, excels in project-based environments and can collaborate effectively in a fast-paced, global organization.
Key Responsibilities:<ul><li>
Communication PlanningExecution: Assist in the development and execution of communication plans for deployments, program communications and change management initiatives.</li><li>
Stakeholder Engagement: Work closely with project teams, senior executives, and key stakeholders to ensure alignment across all communication and change management efforts.</li><li>
Content CreationManagement: Develop and manage communication deliverables (emails, posters, e-signs, infographics, videos, etc.) while ensuring all messaging aligns with the overarching program themes, benefits and audience needs.</li><li>
Client Management: Provide guidance and support to business partners to ensure strategic messaging and adoption of new initiatives.</li><li>
Audience Management: Prepare and maintain distribution lists, ensuring communications are customized and delivered to the right audiences.</li><li>
Resource Management: Maintain and update content on appropriate SharePoint Online sites and Teams sites, ensuring they serve as a resource hub for key project information, processes and tools.</li><li>
Survey and Feedback: Assist with the development and distribution of surveys to solicit feedback and measure engagement.</li><li>
TemplateToolkit Development: Build and maintain a library of communication templates, materials, and resources that support awareness and user adoption of applications.</li></ul>
Qualifications:<ul><li>
Seasoned Communicator: Extensive experience in strategic communication development and execution, with a demonstrated ability to work with people at all levels, including senior executives.</li><li>
Strong WritingEditing Skills: Excellent written and verbal communication skills with a focus on clarity, conciseness and accessibility.</li><li>
Global Pharmaceutical / Manufacturing Experience: Previous experience in pharmaceutical, manufacturing or technical industries is a plus, but not required.</li><li>
Change Management Experience: Knowledge of change management principles is desirable. Experience developing strategic communication support for process or behavior change is a plus.</li><li>
AgileMulti-Project Experience: Ability to work autonomously and manage multiple projects, ensuring high-quality deliverables are delivered on-time.</li><li>
Technical Proficiency: Skilled in Microsoft Office 365 (including Excel, Word, PowerPoint, Outlook, Teams), SharePoint, internal social collaboration platforms (e.g., Yammer) and Adobe Creative Suite (Photoshop, InDesign).</li><li>
Attention to Detail: Strong attention to detail, clarity of thought, and the ability to listen effectively and execute in a timely manner.</li><li>
Educational Background: A bachelor's degree in English, Communications, Journalism or a related field is required. A master's degree is a plus.</li><li>
Preferred Start Time: Due to interactions with European operations, a start time of 8 a.m. EST is required.</li></ul>
Why Join Us?<ul><li>
Collaborative Environment: Work closely with a dynamic and talented team on high-impact projects for a leading global client.</li><li>
Professional Growth: Gain valuable experience in the global pharmaceutical and manufacturing sectors managing meaningful transformation projects.</li><li>
Remote Flexibility: This position is fully remote, offering flexibility and work-life balance.</li><li>
Impactful Work: Play a key role in driving communication strategies and change management efforts that enhance user adoption and project success.</li></ul>
If you're a proactive communicator with a passion for delivering impactful messages and supporting organizational change, we'd love to hear from you.</div>

Senior Communications & Change Management Specialist (Remote)

Museum of Science

<div><div>Museum of Science, Boston

www.mos.org

Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.</div> 
Who We Are

As science and technology increasingly shape our lives, the Museum of Science strives to equip and inspire everyone to use science for the global good while keeping up with the pace of change. Among the world's largest science centers and New England's most attended cultural institution, we engage nearly five million people a year &ndash; at Science Park and in museums around the world, in classrooms, and online.

The Museum's singular location connecting Boston and Cambridge puts us at the junction of some of the world's most influential academic institutions and industries, local and state government, schools, and the public. Trusted by each sector, we are ideally positioned to convene, inspire, and create meaningful experiences for all. Come join us on our mission to inspire a lifelong love of science in everyone and living our vision for a world where science belongs to each of us for the good of all of us.

Why We Need You

As Senior Director, Communications, you will own the Museum's earned media strategy and reputation, defining the stories we tell, the platforms on which we tell them, and the people we need to tell them with us. You will shape how journalists, civic leaders, funders, partners, and the public understand and talk about the Museum of Science at a pivotal moment in its history.

This is not a traditional museum PR role. The ideal candidate thinks like a brand builder and operates like a strategist, someone with deep Boston roots and a national network, commercial instincts, and mission conviction, and the creativity and speed to generate real cultural momentum. You will work hand in hand with the VP, Marketing and Brand, the Creative Director, Marketing, and the VP, Digital Content to ensure that earned media, paid campaigns, and brand creative are all pulling in the same direction to drive outcomes.

What You'll Accomplish

Own the Earned Media and Reputation Strategy
<ul>
<li>Develop and execute a bold, integrated PR strategy that drives measurable outcomes: media coverage, brand visibility, attendance, membership, donor engagement, and institutional reputation, locally, nationally, and globally.</li>
<li>Shape the Museum's public narrative and brand positioning through earned channels, ensuring every story, media hit, and public moment reinforces the Museum's identity as a world-leading science brand.</li>
<li>Build and maintain strong relationships with journalists, editors, producers, podcasters, and digital outlets across science, culture, education, innovation, and entertainment.</li>
<li>Set and track earned media KPIs, coverage volume, sentiment, share of voice, audience reach, and use data to continuously refine the strategy.</li>
</ul>
Lead the Public Science Common Launch
<ul>
<li>Serve as the communications architect for the October 2026 opening of the Public Science Common, the most significant cultural venue launch in Boston in a generation, and the defining institutional moment of the Museum's 2030 vision.</li>
<li>Build and execute a pre-launch communications plan that builds anticipation, earns national and international coverage, and positions the Public Science Common as a must-see destination before the doors open.</li>
<li>Coordinate closely with the VP, Marketing and Brand, and the Creative Director to ensure launch messaging, brand creative, and PR campaigns are unified and mutually reinforcing, one story told many ways.</li>
<li>Develop the post-launch media strategy that sustains momentum, drives repeat coverage and keeps the Public Science Common in the cultural conversation long after the opening.</li>
</ul>
Drive Executive and Institutional Thought Leadership
<ul>
<li>Partner with the CEO and Co-Chief Marketing &amp; Digital Officers, Center leads, and museum science specialists to build and elevate their public profiles, securing speaking engagements, op-ed placements, podcast appearances, and media opportunities that establish them as leading voices on science, education, and public engagement.</li>
<li>Develop compelling, on-brand narratives, speeches, op-eds, talking points, keynotes, that translate the Museum's mission and ambition into language that resonates with media, funders, elected officials, and the public.</li>
<li>Position the Museum of Science as a trusted institution at the intersection of science, culture, and civic life, ensuring that journalists and policymakers instinctively reach for MOS voices when science is in the news.</li>
<li>Identify and respond quickly to cultural moments, breaking science news, and policy developments where the Museum has something genuine and credible to say.</li>
</ul>
Be the Boston Insider and National Builder
<ul>
<li>Bring deep, trusted relationships across Boston's media, civic, philanthropic, academic, and cultural communities, and actively leverage them to elevate the Museum's presence, influence, and attendance.</li>
<li>Be visible and engaged: attending events, hosting press, connecting with civic leaders, and representing the Museum as a go-to voice on science, innovation, and education in the city.</li>
<li>Build the national profile in parallel, developing relationships with national and international media, identifying story angles that travel beyond Boston.</li>
</ul>
Modernize Approaches
<ul>
<li>Develop strategies that use creators, digital platforms, podcast networks, newsletter ecosystems, and earned social amplification to reach audiences where traditional media doesn't go.</li>
<li>Collaborate with the Digital team to build and maintain a creator and influencer relations program that extends stories of science organically and authentically, working within the brand guardrails set by the Creative Director and in alignment with the audience strategies led by the VP, Marketing and Brand and the VP, Content and Product.</li>
<li>Use data, listening tools, and audience insight to drive PR strategy, to understand and optimize efforts for brand, attendance, and our broader growth goals.</li>
<li>Leverage AI tools to improve research, media monitoring, content drafting, and strategic planning, building a PR function that is efficient, proactive, and always a step ahead.</li>
<li>Bring an experimenter's mindset: test new formats, new platforms, and new approaches to earned media, and build on what works.</li>
</ul>
Support Revenue and Advancement Goals
<ul>
<li>Ensure that the Communications strategy actively supports revenue goals by aligning campaign timing, story pitches, and media moments with the VP, Marketing and Brand's promotional calendar to maximize the impact of every major initiative.</li>
<li>Develop targeted communications strategies that strengthen the Museum's visibility with major donors, foundations, and philanthropic partners, supporting the Advancement team's fundraising priorities.</li>
<li>Work closely with the VP, Digital Content and Product to leverage owned digital channels, ensuring that PR-driven stories, earned media moments, and thought leadership content are amplified across the Museum's digital platforms, social channels, and content ecosystem for maximum reach.</li>
<li>Serve as a communications resource for Exhibits, Programming, Centers, Digital, ESSO, and other institutional teams, helping surface and amplify stories from across the Museum that serve the brand and mission.</li>
</ul>
What We're Looking For (Competencies)
<ul>
<li>12+ years of progressive PR and Communications experience, including senior leadership roles with ownership of earned media strategy and reputation management.</li>
<li>A proven track record of generating real media impact, national and local coverage, executive visibility, and cultural moments, with the portfolio to show for it.</li>
<li>Deep knowledge of and existing relationships in the Boston media, civic, and philanthropic landscape, you are known here, and you know how this city works.</li>
<li>Commercial Communications instincts: you understand how earned media connects to attendance, revenue, donor engagement, and brand equity, and you build strategy accordingly.</li>
<li>Experience leading communications for major launches, openings, campaigns, or institutional milestones, the bigger and more complex, the better.</li>
<li>A modern Communications practitioner, fluent in digital platforms, creator and influencer ecosystems, podcast media, and the evolving landscape of how stories get told and amplified.</li>
<li>Strong executive communications skills, you can write, coach, and position leaders with confidence, and can turn complex institutional ideas into compelling public narratives.</li>
<li>Data-driven and results-oriented: you set PR targets, track performance, and use insights to improve the strategy continuously.</li>
<li>Experience with AI tools for media monitoring, research, content development, or strategic planning, and an appetite to keep pushing into what's next.</li>
<li>A natural collaborator who works seamlessly across functions, you understand that PR, marketing, and creative are stronger together, and you actively build those bridges.</li>
<li>A background in science, STEM, education, culture, or media is a strong plus, familiarity with science communication and an instinct for what resonates with broad audiences are qualities we value highly.</li>
<li>An authentic belief in the museum's mission and the ambition to match it.</li>
</ul>
How We Work-Our Values

Mission-Focused: We inspire a lifelong love of science in everyone.
Audience-Driven: Everything we do begins with the people we serve.

Innovative: We are curious, take smart risks, share responsibility, and own outcomes.

Generous: We offer time and energy towards common goals.<div><div><div> 
<div>
<div></div><div><div>The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.</div></div></div></div></div></div></div>

Senior Director, Communications

Earnix

<div>Shape the Narrative of a Category Leader
Earnix is redefining decision-making for insurers and financial institutions &mdash; powering pricing, rating, underwriting, and customer engagement with advanced, industry-specific AI. In an era of market volatility, rising personalization demands, and mounting regulatory pressure, organizations need sharper, more granular risk intelligence to compete and grow.
We&rsquo;re looking for a strategic, results-oriented PR and social media leader who wants to shape the conversation &mdash; not simply respond to it. This is not a maintenance PR role. It&rsquo;s an opportunity to build and scale a true visibility and engagement engine.
This role will play a critical role in shaping Earnix&rsquo;s global narrative as we scale and strengthen our category leadership. You will own Earnix&rsquo;s global earned and shared media strategy &mdash; elevating our brand and executive presence while expanding our footprint across the channels that shape industry opinion, from top-tier media to high-impact podcasts and trusted content creators. 
What You&rsquo;ll Drive
Thought Leadership Platform Execution<ul><li>Execute and operationalize Earnix&rsquo;s thought leadership platform as the foundation for media, speaking, and social strategy, ensuring narrative consistency and market differentiation.</li><li>Translate core themes and research into compelling story angles, media opportunities, and executive content.</li><li>Ensure alignment and consistency across communications touchpoints, from PR to events to digital amplification.</li><li>Track performance and refine messaging based on audience engagement and market response.</li></ul>
Social Media That Builds a community<ul><li>Own a social media channel strategy that promotes brand and executive voices, life across the company, and connects with a variety of external target audiences</li><li>Create a PR and social engine that amplifies earned media moments to drive engagement, and that engagement generates new earned opportunities.</li><li>Engage in online conversations to heighten Earnix&rsquo;s relevance in core industry issues</li></ul>
Agency Leadership with Teeth<ul><li>Lead and elevate our US and UK PR agencies, setting bold direction, raising expectations, and driving measurable outcomes.</li><li>Ensure every retained dollar produces visibility that supports our business objectives.</li><li>Expand Earnix&rsquo;s communications footprint into new markets as the company grows.</li></ul>
Modern Earned Ecosystem<ul><li>Build a pipeline of opportunities in relevant podcasts that position Earnix executives in front of industry leaders.</li><li>Cultivate relationships with journalists, LinkedIn voices, newsletter writers, and sector influencers.</li><li>Move beyond traditional trade coverage into influence that shapes and builds markets.</li></ul>
Executive Visibility<ul><li>Partner directly with senior leadership to sharpen POVs and amplify them across media and social.</li><li>Build authentic executive presence that strengthens brand authority and commercial credibility.</li></ul> 
What Success Looks Like<ul><li>
Demonstrated message pull-through and narrative consistency across earned, social, and executive channels.</li><li>
Ensure communications initiatives support pipeline growth, market expansion, and brand authority in priority segments.</li><li>
Earnix executives are regularly quoted in defining industry narratives.</li><li>
A repeatable pipeline of podcast and media placements.</li><li>
Measurable increase in share of voice across priority markets.</li><li>
Agencies operating as strategic extensions, not order-takers.</li><li>
Social channels that feel differentiated, informed, and influential.</li></ul> 
This is a high-visibility role in a global growth-stage SaaS company, ideal for a communications leader who wants to shape industry dialogue at scale.
Salary Range: $135,000-$160,000 USD annually
Travel: International and Domestic travel may be required (approximately 10%) 
Requirements: 
 
Who You Are<ul><li>
Strategic thought-leadership driven, enterprise B2B thinker</li><li>
6&ndash;8 years in B2B SaaS, insurance technology, or enterprise tech PR.</li><li>
You&rsquo;ve secured real coverage, not just mentions.</li><li>
You understand what drives journalists, creators, and podcast hosts.</li><li>
You&rsquo;re comfortable challenging executives to sharpen their message.</li><li>
You think in impact metrics, not vanity metrics.</li><li>
You thrive in growth-stage environments where visibility fuels revenue.</li><li>
Experience managing PR analytics and media monitoring platforms (e.g., Meltwater, Muck Rack, Cision).</li><li>
Ability to translate communications performance into executive-level reporting.</li></ul> 

Position Intro: 
 
Earnix is the premier provider of mission-critical, cloud-based intelligent decisioning across pricing, rating, underwriting, and product personalization. These fully-integrated solutions provide ultra-fast ROI and are designed to transform how global insurers and banks are run by unlocking value across all facets of the business. Earnix has been innovating for insurers and banks since 2001 with customers in over 35 countries across six continents and offices in the Americas, Europe, Asia Pacific, and Israel.</div>

Senior Public Relations & Social Media Manager

Rhythm Pharmaceuticals

<div>Company Overview 
Rhythm is a global, commercial-stage biopharmaceutical company committed to transforming the lives of patients and their families living with rare neuroendocrine diseases. We develop medicines for previously untreatable or undertreated diseases and provide meaningful support for healthcare providers and patients and their families. We recognize the courage it takes for patients and their caregivers to begin their journey of advocacy to find the answers they need. Their courage inspires us to challenge convention, ask bold questions and seek answers for them. Every day, we strive for excellence through our willingness to adapt, learn, and our tenacity to overcome barriers, together. 
 
Opportunity Overview 
As a Senior Medical Communications Writer, you will be responsible for researching, writing, and editing publications based on Rhythm&rsquo;s R&amp;D and therapeutic areas, as well as managing freelance writers and vendors and contributing to overall publication strategy. This position will also provide writing support for associated materials to the Global Scientific Communications department. 
 
Responsibilities and Duties<ul><li>
Perform literature reviews and solicit input from medical, statistical, and operational resources as necessary to support data analysis and document content.</li><li>
Oversee vendor- and freelance writer-generated publications, ensuring deliverables are timely and of high quality for internal reviewers and external authors.</li><li>
Membership on Core Publication Team and help with overall publication strategy and planning.</li><li>
Assist with review of data to ensure cleanliness/appropriateness for analysis, hypothesis testing, QA of statistical output, and data compilation to support data summaries/presentations.</li><li>
Writing scientific publications (papers for peer-reviewed medical journals, abstracts, posters, and slide presentations).
</li><li>Other writing responsibilities include internal educational scientific slide kits, conference reports, and field medical training materials.</li></ul> 

Qualifications and Skills<ul><li>
BS/BA in scientific discipline preferred, advanced degree is a plus.</li><li>
6+ years of related experience, with at least 2 years in a pharmaceutical environment.</li><li>
Proven scientific writing skills (particularly experience with developing scientific peer-reviewed publications).</li><li>
Ability to interpret and summarize complex tabular and graphical data sets and design post-hoc analyses.</li><li>
Expert knowledge of document content preparation, including the use of style guides, medical dictionaries, and online medical writing resources.</li><li>
Edits to achieve consistency with scientific communication platform, uses precise accurate language and grammar and has a high attention to detail.</li><li>
Comfortable working with co-authors (both external and internal), with exceptional collaboration, written, and verbal communication skills. Independently resolves document content issues and addresses questions by resolving discrepancies.</li><li>
Strong organizational skills / advanced project management and organizational skills and ability to work independently, prioritize, and multitask to meet timelines under changing conditions.</li><li>
An understanding of drug development, clinical research, study designs, biostatistics, pharmacology, and medical terminology.</li><li>
Experience in obesity or rare diseases preferable.</li></ul> 

This role is based out of our corporate office in Boston, Massachusetts. Rhythm operates in a hybrid-work model. Candidates applying must be willing and able to be in the Boston office in coordination with their department and business needs. This role may involve some travel. 
 
The expected salary range for this position is $135,000 - $215,000. Actual pay will be determined based on experience, level, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and company performance. This role may be eligible for benefits and other compensation such as restricted stock units. 
 
More about Rhythm
 
We are a dynamic and growing global team spanning more than a dozen countries. At Rhythm we are dedicated to transforming the lives of patients living with rare neuroendocrine diseases by rapidly advancing care and precision medicines that address the root cause. Our team is passionate about expanding access to reach more patients and developing novel therapies for other rare neuroendocrine diseases, including congenital hyperinsulinism.
 
 
At Rhythm our core values are:<ul><li>
We are committed to advancing scientific understanding to improve patients&rsquo; lives</li><li>
We are inspired to tackle tough challenges and have the courage to ask bold questions</li><li>
We are eager to learn and adapt</li><li>
We believe collaboration and ownership are foundational for our success</li><li>
We value the unique contribution each individual brings to furthering our mission</li></ul> 

Rhythm is an equal employment opportunity employer and does not discriminate against any applicant because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, disability, genetic information, veteran status, military status, application for military service, or any other class protected by state or federal law.
 
 
Headquartered in Boston, Rhythm is proud to have been named one of the Top Places to Work in Massachusetts.
Jn3GgrpZO6</div>

Senior Medical Communications Writer - Publications

Bank of America

<div>Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates&rsquo; physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
Must be trained and perform all the tasks and responsibilities of the Executive Specialist I. In addition, provides direction and supervision to the Executive Protection Specialists assigned to either the executive floors or an assignment in the area. This requires a detailed analysis of the situation and the development of a security action plan that both provides for a secure environment while allowing for the unimpeded management of the corporation. Takes on more complex projects and studies to ensure the safety of the executives and their environment. Manages financial aspects of the program and engages with and performs other aspects of executive protection analysis in support of the overall program. Assignments often require a high degree of analysis, development of a unique action plan, and implementation of that plan. Required to have a more expanded level of coordination with the top executives, their family members, other executives, and strategic partners to develop and advance the appropriate security environment.
This role is responsible for managing access control to executive spaces, ensuring a secure and protected environment for senior management, support staff, and client-related events. Core responsibilities include incident management and response, as well as comprehensive screening of all incoming mail and parcels.
The position also requires the development of action plans for transportation services and coordinating closely with local law enforcement and other security agencies to support ongoing protective operations.
Occasional travel may be required to support events involving the Management Team.
Candidates must be able to complete 2&ndash;3 days of Protective/Evasive Driving Training basic first aid and AED medical training.
Must be able to work either:<ul><li>
1st shift (1st shift hour/schedule; Monday &ndash; Fridays (occasional weekends) and work 6am-2pm</li></ul>
or<ul><li>
2nd shift (2nd shift hour/schedule; Monday &ndash; Fridays (occasional weekends)and work 1pm-9pm</li></ul>
Responsibilities:
<ul><li>Work across functional teams to ensure the safety and security of the senior management team, key stakeholders, and external business clientele.</li><li>
Provide safe and efficient transportation for senior leaders, maintaining a smooth, secure, and discreet travel experience.</li><li>
Monitor traffic patterns, potential risks, and alternative routes to minimize delays and reduce exposure to security threats.</li><li>
Ensure all vehicle movements prioritize safety, discretion, and a low profile.</li><li>
Regularly inspect assigned vehicles to ensure cleanliness, functionality, and operational readiness.</li><li>
Report and resolve maintenance issues promptly to avoid transportation disruptions.</li><li>
Ensure the safety and security of executive floors and other assigned locations, including off-site events.</li><li>
Maintain continuous situational awareness and implement proactive security measures as needed.</li><li>
Control access to Executive Floors according to established protocols, ensuring secure handling and distribution of all incoming mail, packages, and business-related assets.</li><li>
Prevent unauthorized access to secure areas by monitoring and enforcing access control procedures.</li><li>
Maintain a professional and secure environment for key stakeholders and visiting business clientele.</li><li>
Effectively monitor internal guests, third party visitors, and service providers on all Executive Floors.</li><li>
Provide emergency resources and real time assessments for major events, high level meetings, private functions, and business-related off-site locations.</li></ul>
Required Qualifications:
<ul><li>Must have 10+ years of experience with physical security, Law Enforcement, or military security employment.</li><li>
Must be able to complete 2-3 day Protective/Evasive driving training.</li><li>
Must be able to complete basic first aid and AED medical training.</li><li>
Must be capable of sitting/standing for long periods of time.</li><li>
Must have strong communications skills and ability to partner with key stakeholders both internally and externally to the bank.</li><li>
Experience in assessing risks, vulnerabilities, and threats through understanding of surveillance and counter surveillance.</li><li>
Be able to perform first aid and basic emergency life saving techniques when needed and maintains any related certifications.</li><li>
Experience in crisis response, workplace violence and other emergency events.</li><li>
Proven skills in working with Microsoft Office suite (Word, Excel, Outlook, PowerPoint).</li><li>
Must be able to work 1st shift (1st shift hour/schedule; Monday &ndash; Fridays (occasional weekends) and work 6am-2pm or 2nd shift (2nd shift hour/schedule; Monday &ndash; Fridays (occasional weekends) and work 1pm-9pm.</li></ul>
Skills:<ul><li>
Active Listening</li><li>
Adaptability</li><li>
Attention to Detail</li><li>
Crisis Management</li><li>
Executive Presence</li><li>
Critical Thinking</li><li>
Decision Making</li><li>
Prioritization</li><li>
Problem Solving</li><li>
Transportation Services Management</li><li>
Administrative Services</li><li>
Collaboration</li><li>
Customer and Client Focus</li><li>
Issue Management</li><li>
Written Communications</li></ul>
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Shift:
1st shift (United States of America)
Hours Per Week:
40</div>

Executive Protection Specialist I -Boston, MA

OnRamp

<div><h1 class="jobSectionHeader">About OnRamp</h1>
OnRamp transforms B2B customer onboarding into a revenue driver. Our platform automates workflows, streamlines playbooks, and accelerates time-to-value, helping enterprises reduce onboarding time by up to 70%. Backed by leading investors (we just raised our $15M Series A) and trusted by Fortune 15 companies, we&rsquo;re redefining how companies bring new customers online.
OnRamp is expanding, recently opening an office just steps from South Station in Boston. As part of this expansion, we're looking for a Customer Support Specialist who wants to help build the future model of support. In this role, you will bring creative approaches to our customers and internal processes across Customer Success. Be a product expert, bring an AI first approach, expand the knowledge base, help our customers and our team take customer onboarding to the next level!
As a Customer Support Specialist, you will be responsible for working directly with OnRamp customers. You will partner with our customers to resolve issues and help them build familiarity with, and effectively use, OnRamp. You will strive to deliver a human centered, helpful and consultative Support experience through creative problem-solving, thoughtful communication and tailored solution design that solves roadblocks and puts customers back on track to achieving their key business outcomes.
In this fast growing environment, career paths for successful Customer Support Specialists could include Senior Support Specialist, Customer Success Manager (CSM), Business Development Manager (BDR) or Sales Engineer (SE). Do you learn applications in depth and help others? This is a role that will allow you to show your expertise and grow with the company.
In this role, you will:<ul><li>
Communicate with customers via phone and e-mail, to effectively resolve issues, adapting to fluctuations in the volume of incoming inquiries</li><li>
Apply troubleshooting frameworks to test, recreate, and investigate technical queries to remove barriers and help customers get back on track as quickly as possible</li><li>
Identify and diagnose software issues to fix and improve the product experience for our customers</li><li>
Utilize the full potential of internal resources and tools to learn and adapt to a growing product and a fast-changing industry</li><li>
Apply business acumen in customer interactions to proactively identify opportunities to grow their business, through expanded use of our software</li><li>
Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, working with customers with their overall OnRamp experience in mind</li><li>
Collaborate within OnRamp (with teams such as Customer Success and Product) to retain and grow customers on our platform</li><li>
Be a thoughtful engine to improve our product by surfacing trends and ideas to the Product Management team</li><li>
Create and maintain help documents</li><li>
Manage internal processes and systems used to organize and deliver the post sales experience</li><li>
Be a role model and a trusted advisor by showcasing OnRamp values and a customer centric approach in every customer interaction</li></ul>
We are looking for people who:<ul><li>
Are fluent in English</li><li>
AI first approach, self-motivated, always curious, consistently eager to learn, with a growth mindset</li><li>
Are performance oriented and demonstrate a strong customer first mentality by consistently providing customers high quality service</li><li>
A curiosity for technical deep-diving and troubleshooting. We don&rsquo;t always have the answers right away, so you need to enjoy discovering them!</li><li>
Thrive in a dynamic and collaborative environment and are comfortable with change, ambiguity, working autonomously and using good judgment to make decisions that solve for the customer</li><li>
Are seeking to receive regular feedback and coaching to help you develop competencies relevant to make you successful in the role</li><li>
Are able to understand and utilize documented knowledge, as well as utilize current and emerging technologies to provide best in class support</li><li>
Are motivated by building technical skills, and acquiring in-depth knowledge about our product and related technical concepts</li><li>
Embody our customer first values and add to our company culture</li><li>
Comfortable with working across phone, email and zoom</li><li>
Comfortable with a hybrid work arrangement of 3 days in the office and up to 2 days remote. Occasional onsite, company meetings and events will require in person attendance for a particular or particular set of days</li><li>
Pylon, Pylon AI Bot, Fathom, Salesforce and HubSpot knowledge and willingness to learn more are a plus</li></ul>
Due to the high volume of applications, we request a short video (under 3 mins) submission from candidates for this position. This is an opportunity for the individual to illustrate their communications skills and their motivation towards the role.<h1 class="jobSectionHeader">
Why OnRamp</h1><ul><li>
Work directly with enterprise and mid-market clients, including Fortune 15 companies</li><li>
Join a high-growth SaaS company that just raised its $15M Series A led by top investors</li><li>
Be part of a collaborative, ownership-driven culture</li><li>
Highly competitive cash compensation, equity, and benefits</li><li>
Boston-based, 3+ days a week in-office</li></ul>
OnRamp is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. OnRamp considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. OnRamp is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please don&rsquo;t hesitate to let us know.</div>

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