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senior site reliability engineer

AHOLD Delhaize

<div><b>Category/Area of Expertise:</b> IT &amp; Technology<br>
<b>Job Requisition:</b> 487072<br>
<b>Address: </b>USA-IL-Chicago-300 South Riverside Plaza
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<b>Store Code: </b>Development (5157947)
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<b>A great career opportunity</b><br>
<br>
Ahold Delhaize USA, a division of Netherlands-based Ahold Delhaize, is the parent company for Ahold Delhaize's U.S. companies, including its local brands, Food Lion, Giant Food, The GIANT Company, Hannaford and Stop &amp; Shop, and the U.S. services companies, Retail Business Services, Peapod Digital Labs and ADUSA Supply Chain. When considered together, the local brands of Ahold Delhaize USA comprise the largest grocery retail group on the East Coast and the fourth largest grocery retail group in the nation, operating more than 2,000 stores and distribution centers across more than 20 states and serving millions of customers each week through a uniquely local omnichannel experience. The Ahold Delhaize USA company team includes just over 100 associates across all East Coast office locations.<br>
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<b>Primary Purpose</b><br>
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The Site Reliability Engineer (SRE) III is responsible for ensuring the scalability, reliability, and performance of production systems through automation, observability, incident response, and infrastructure engineering. This role involves designing and implementing robust operational processes and tooling to support highly available, fault-tolerant systems in a cloud-native environment. The SRE III collaborates closely with engineering squads, product teams, and stakeholders to embed reliability best practices across the software delivery lifecycle. The role includes ownership of system uptime, service level objectives (SLOs), and operational excellence, along with mentoring junior engineers and leading cross-functional initiatives that improve system resilience.<br>
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Our flexible/hybrid work schedule includes 3 in-person days at our Chicago office and 2 remote days.<br>
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Applicants must be currently authorized to work in the United States on a full-time basis.<br>
<br>
<b>Duties &amp; Responsibilities</b><br>
<ul><li>
Design and implement infrastructure solutions that ensure system availability, scalability, and reliability across cloud-native environments like AKS and Kubernetes.</li><li>
Develop automation for provisioning, deployment, configuration, monitoring, and incident remediation using tools such as Terraform, ArgoCD, and GitHub Actions.</li><li>
Collaborate with engineering teams to define and track service level objectives (SLOs) and service level indicators (SLIs).</li><li>
Build and manage microservices-based platforms leveraging Spring Boot, Java, Tomcat, and Redis.</li><li>
Monitor production environments using Datadog and proactively address performance and reliability issues.</li><li>
Perform root cause analysis and lead post-incident reviews to drive continual improvement.</li><li>
Manage CI/CD pipelines and deployment automation using GitHub, Docker, and container orchestration technologies.</li><li>
Create and maintain infrastructure as code (IaC) using Terraform, with deployment pipelines integrated into GitOps workflows.</li><li>
Lead and support operational readiness reviews, game days, chaos engineering practices, and failure mode analysis.</li><li>
Build scalable observability and alerting frameworks with Datadog.</li><li>
Implement resilient, asynchronous architectures using Kafka for event-driven services.</li><li>
Reduce operational toil through self-healing automation and proactive system tuning.</li><li>
Troubleshoot Linux-based environments such as Ubuntu and optimize them for reliability.</li><li>
Provide on-call support and ensure 24/7/365 system reliability for mission-critical applications.</li><li>
Collaborate with the security team to enforce secure operational practices and cloud compliance.</li><li>
Mentor junior engineers and contribute to documentation, technical design, and knowledge-sharing across the organization.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Bachelor's Degree in Computer Science, Information Systems, or a related technical field; equivalent training, certifications, or experience will be considered.</li><li>
5+ years of experience in a Site Reliability Engineering, or DevOps, or Java programming role.</li><li>
Experience managing production-grade systems and services on AKS/Kubernetes in distributed environments.</li><li>
Proficiency in programming and scripting languages including Python, Java, Bash, or Go.</li><li>
Proven experience with Spring Boot, Tomcat, Redis, and microservices architecture.</li><li>
Hands-on experience in managing Linux environments, particularly Ubuntu.</li><li>
Proficiency with observability stacks and performance monitoring using Datadog, Prometheus, and ELK.</li><li>
Deep understanding of containerization and orchestration using Docker, Kubernetes, and ArgoCD.</li><li>
Experience managing event-driven systems using Kafka.</li><li>
Expertise in IaC and automation using Terraform and GitHub Actions.</li><li>
Familiarity with networking concepts, DNS, load balancing, and cloud infrastructure (AWS, Azure, or GCP).</li><li>
Strong analytical, debugging, and problem-solving skills.</li><li>
Excellent verbal and written communication skills and the ability to collaborate effectively across teams.</li></ul><br>
Salary Range: $125,040 - $187,560
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Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.
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#LI-KK1 #LI-Hybrid<br>
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At Ahold Delhaize USA, we embrace and celebrate diversity. Our employees and prospective employees are treated with fairness, respect and dignity. We provide an equal opportunity workplace committed to hiring, training, compensating, and promoting persons based on their talents and abilities and without regard to race, religion, color, national origin, gender, sexual orientation, age, family status, veteran status, disability status, or any other applicable characteristics protected by law.</div>

Senior Site Reliability Engineer

Realign

<div>Chicago, Illinois 60018 Posted March 12th, 2026
 <div></div><p>Looking for more job opportunities? Click here!</p></div>
<br><div><p>Job Type: Full Time</p>
<p>Job Category: IT</p>
<p>Job Description</p>
<p></p><div><b>Role- </b>SRE</div><div><b>
Location- </b>Chicago, IL <b>Onsite</b></div><div><b>
FTE</b></div><div></div><div><b><br>
Visa- USC, GC</b></div><div><b>
Exp-12+</b></div><div><b>
Job Description</b></div><ul><div>
We are looking for a Senior Site Reliability Engineer (SRE) with deep experience in AWS infrastructure, automation, observability, and production support. As an SRE, you will ensure our cloud-native systems are resilient, scalable, and efficient, driving reliability through code, not just processes.</div><div>
5+ years of experience in SRE, DevOps, or Cloud Engineering</div><div>
Expertise in AWS core services (EC2, ECS/EKS, Lambda, S3, VPC, RDS, IAM, CloudFront, etc.)</div><div>
Hands-on experience with Terraform, Ansible, or other IaC tools</div><div>
Strong scripting/coding skills (Python, Go, Shell, etc.)</div><div>
Experience with Kubernetes, containerization, and orchestration</div><div>
Deep knowledge of Linux systems and networking</div><div>
Experience with Service Meshes (e.g., Istio, App Mesh)</div><div>
Familiarity with AWS Well-Architected Framework</div><div>
Experience building self-healing systems and automated remediation</div><div>
Background in security, compliance, or multi-account/multi-region AWS architectures</div></ul><div></div><div><b><br>
Roles &amp; Responsibilities</b></div><ul><div>
Design, implement, and maintain scalable, secure, and highly available infrastructure on AWS</div><div>
Develop and improve CI/CD pipelines, Infrastructure as Code (IaC) using Terraform, Harness</div><div>
Own and implement monitoring, alerting, logging, and distributed tracing with tools like Dynatrace/ Datadog</div><div>
Troubleshoot production incidents, conduct blameless postmortems, and improve incident response processesOptimize systems for cost, performance, and reliability</div><div>
Drive chaos engineering and resilience testing</div><div>
Collaborate with development teams to embed SRE practices like SLAs, SLOs, and error budgets</div><div>
Mentor junior SREs and promote DevOps/SRE culture across the org</div></ul><p></p>
<p>Required Skills</p>
<p>SRE ENGINEER (SITE RELIABILITY/RESILIENCY)</p></div>

SRE-6

Artius Solutions

<div>Senior DevOps Engineer
<p><b>Location:</b> Chicago, IL (Hybrid)<br>
<b>Employment Type:</b> Full-Time</p>
Overview
<p>A financial services organization in Chicago, is seeking a <b>Senior DevOps Engineer</b> to support the development and operation of modern DevSecOps platforms and cloud-based delivery pipelines.</p>
<p>This role focuses on building and maintaining automated CI/CD pipelines, containerized environments, and infrastructure-as-code frameworks. The Senior DevOps Engineer will work closely with development, security, and infrastructure teams to improve software delivery processes while maintaining strong security and reliability standards.</p>
<p>This is a hands-on technical role requiring strong experience with cloud platforms, container orchestration, DevSecOps practices, and automated deployment frameworks.</p>
Key Responsibilities CI/CD Platform Engineering
<ul><li><p>Design, build, and maintain <b>CI/CD pipelines</b> supporting automated software delivery.</p>
</li><li><p>Implement and manage build and release pipelines using tools such as <b>Azure DevOps and GitHub Enterprise</b>.</p>
</li><li><p>Integrate automated testing, code quality analysis, and security scanning into CI/CD workflows.</p>
</li><li><p>Troubleshoot pipeline failures and optimize build and deployment performance.</p>
</li></ul>DevSecOps Implementation
<ul><li><p>Embed security practices into the software development lifecycle using automated scanning and quality gates.</p>
</li><li><p>Implement automated security checks including <b>SAST, SCA, DAST, and container scanning</b>.</p>
</li><li><p>Work with development teams to enforce secure coding practices and dependency management.</p>
</li></ul>Cloud &amp; Container Platforms
<ul><li><p>Build and manage containerized environments using <b>Docker and Kubernetes</b>.</p>
</li><li><p>Support container orchestration platforms such as <b>AWS EKS</b>.</p>
</li><li><p>Maintain cluster health, scalability, and upgrade processes.</p>
</li><li><p>Implement container security policies and runtime monitoring.</p>
</li></ul>Infrastructure as Code
<ul><li><p>Develop reusable infrastructure modules using <b>Terraform</b>.</p>
</li><li><p>Integrate infrastructure provisioning into CI/CD pipelines.</p>
</li><li><p>Implement automated validation, drift detection, and environment consistency controls.</p>
</li></ul>Monitoring &amp; Observability
<ul><li><p>Configure monitoring, logging, and alerting tools to improve system observability.</p>
</li><li><p>Implement dashboards and metrics for platform performance and reliability.</p>
</li><li><p>Support incident response and root-cause analysis.</p>
</li></ul>Collaboration &amp; Enablement
<ul><li><p>Work closely with development, QA, and security teams to improve delivery workflows.</p>
</li><li><p>Support DevOps adoption across engineering teams.</p>
</li><li><p>Contribute to documentation, training, and knowledge sharing initiatives.</p>
</li></ul>Qualifications Education
<ul><li><p>Bachelor's degree in <b>Computer Science, Engineering, or a related technical discipline</b>, or equivalent experience</p>
</li></ul>Experience
<ul><li><p><b>5+ years of DevOps, cloud engineering, or platform engineering experience</b></p>
</li><li><p>Experience working in <b>Agile or Scrum development environments</b></p>
</li><li><p>Experience implementing DevSecOps practices within enterprise software delivery</p>
</li></ul>DevOps &amp; Cloud Technologies
<ul><li><p>Experience with <b>CI/CD platforms such as Azure DevOps or GitHub Enterprise</b></p>
</li><li><p>Experience working with <b>Terraform or other infrastructure-as-code tools</b></p>
</li><li><p>Strong experience with <b>Docker and Kubernetes</b></p>
</li><li><p>Experience deploying workloads in <b>AWS and/or Azure environments</b></p>
</li></ul>Security &amp; Quality Automation
<ul><li><p>Experience implementing <b>static code analysis and security scanning tools</b></p>
</li><li><p>Familiarity with code quality tools such as <b>SonarQube</b></p>
</li><li><p>Experience implementing automated testing within CI/CD pipelines</p>
</li></ul>Monitoring &amp; Observability
<ul><li><p>Experience with monitoring and logging tools such as <b>Datadog, Splunk, or similar platforms</b></p>
</li><li><p>Ability to analyze operational metrics and identify opportunities for improvement</p>
</li></ul>Programming &amp; Automation
<ul><li><p>Experience with scripting languages such as <b>Python, Bash, or PowerShell</b></p>
</li><li><p>Familiarity with programming languages such as <b>Go, C++, or similar languages</b> is a plus</p>
</li></ul>Additional Skills
<ul><li><p>Strong problem-solving and analytical abilities</p>
</li><li><p>Ability to collaborate across engineering, security, and infrastructure teams</p>
</li><li><p>Strong communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders</p>
</li></ul><p>.</p></div>

DevOps Engineer

AECOM

<div><b>Company Description</b><p><b><br>
Work with Us. Change the World.</b></p><p>
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world&rsquo;s most complex challenges and build legacies for future generations.</p><p>
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.</p><p>
We're one global team driven by our common purpose to deliver a better world. Join us.</p><b><br>
Job Description</b><p><br>
AECOM is seeking a Senior Electrical Engineer, Data Center<b> specializing in Hyper-scale Data Centers to act as Data Center Electrical Engineer Lead. The job incumbent will be responsible for designing, implementing, and maintaining electrical systems in large-scale data centers. This position is a remote opportunity and can be based out of any of AECOM's U.S. offices.</b></p><p>
The Electrical Engineer will play a critical role in ensuring the reliability, efficiency, and safety of our data center infrastructure. The ideal candidate will have a strong background in electrical engineering and experience working with high-density data centers.</p><p><i>
This position offers the flexibility of a remote work schedule and can be based from a variety of locations in the US were AECOM has an office.</i></p><p><b>
AECOM </b>is a leader in the global data center consulting industry with robust teams in the Americas, Europe, Africa, Asia, and Australia. In this role, you will have the opportunity to work with our teams around the world on high-profile, fast-paced data center projects for global clients. This is a hands-on, client-facing role with an opportunity for upward career mobility.</p><p>
Responsibilities:</p><ul><li>
Design and implement electrical systems for hyper-scale data centers, including medium and low-voltage power distribution, backup power systems, and emergency systems</li><li>
Develop and maintain electrical schematics, bills of materials, and installation drawings</li><li>
Ensure compliance with industry standards, codes, and regulations, including National Electric Code (NEC) and International Electrotechnical Commission (IEC) standards</li><li>
Collaborate with other engineers and stakeholders to develop specifications, design criteria, and project budgets</li><li>
Analyze electrical systems to identify and resolve issues, including load balancing, capacity planning, and power consumption optimization</li><li>
Monitor and maintain the electrical systems, including performing preventative maintenance, testing, and repairs</li><li>
Develop and implement electrical safety procedures and training programs for technicians and other staff</li><li>
Stay up-to-date with advancements in electrical engineering and data center technologies, and recommend new technologies to improve the reliability and efficiency of our data center infrastructure</li><li>
Is accountable for project success in the electrical discipline.</li><li>
Provides specialized technical input to supporting staff, acting as a mentor and leader for mid-level engineers</li><li>
Approves and signs off on work, acting as Engineer of Record</li><li>
Provides estimates for the engineering budget and schedule a to meet requirements on large, complex projects</li><li>
Leads technical client relationships and plays a major role in selling</li></ul><br>
<b>
Qualifications</b><p><b><br>
Minimum Requirements:</b></p><ul><li>
Bachelor&rsquo;s degree in Electrical Engineering plus eight (8) years of relevant experience in electrical design and/or electrical engineering, with a focus on data center infrastructure, or demonstrated equivalency of experience and/or education</li><li>
Professional Engineer License (P.E.) or Professional Engineer Designation (P. Eng) is required</li></ul><p><b>
Preferred Requirements:</b></p><ul><li>
Bachelor&rsquo;s degree in Electrical Engineering plus ten (10) years of relevant experience in electrical design and/or electrical engineering, with a focus on data center infrastructure, or demonstrated equivalency of experience and/or education</li><li>
Extensive experience in electrical engineering for data centers or other critical facilities.</li><li>
Strong knowledge of NEC (NFPA70)</li><li>
Strong leadership, communication, and interpersonal skills</li><li>
Ability to build and maintain strong relationships with clients</li><li>
Ability to think creatively and identify opportunities to enhance the client experience.</li><li>
Experience working with building information modeling (BIM) software, specifically ACC Cloud.</li><li>
Excellent leadership, communication, and interpersonal skills</li><li>
Experience with data center design and construction, including design criteria and industry standards</li></ul><br>
<b>
Additional Information</b><br>
<ul><li>
Relocation is not available for this position</li><li>
Sponsorship is available for this position</li></ul><div></div><p><b>
About AECOM</b></p><p>
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&amp;D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.</p><p>
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients&rsquo; complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle &ndash; from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.</p><p><b>
What makes AECOM a great place to work</b></p><p>
You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you&rsquo;ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you&rsquo;ve always envisioned. Here, you&rsquo;ll find a welcoming workplace built on respect, collaboration and community&mdash;where you have the freedom to grow in a world of opportunity.</p><p>
As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.</p></div>

Senior Electrical Engineer, Data Centers - Remote (U.S.)

<div>Backend Engineering Specialist
<p><b>Location:</b> Chicago, IL (Hybrid)</p>
Overview
<p>A financial technology organization building next-generation market infrastructure, is seeking a Backend Engineering Specialist to help design and develop highly scalable distributed systems.</p>
<p>This role focuses on building performance-critical services responsible for processing large volumes of real-time transactional data. You will collaborate closely with senior engineers and architects to design resilient systems capable of operating at very high throughput with strict reliability and latency requirements.</p>
<p>This is an opportunity to work on technically challenging backend systems where architecture, performance optimization, and system reliability are critical.</p>
Responsibilities System Design &amp; Architecture
<ul><li><p>Contribute to the design and evolution of a distributed backend platform supporting high-volume transactional workloads.</p>
</li><li><p>Work closely with senior engineers to design services responsible for core transaction processing and system state management.</p>
</li><li><p>Participate in architecture discussions around messaging systems, event-driven design, and scalable microservices patterns.</p>
</li><li><p>Evaluate design tradeoffs between performance, reliability, and maintainability.</p>
</li></ul>Backend Development
<ul><li><p>Develop high-performance backend services responsible for core processing workflows.</p>
</li><li><p>Build distributed systems leveraging event-streaming technologies and relational databases.</p>
</li><li><p>Implement APIs and integration layers supporting real-time system interaction.</p>
</li><li><p>Optimize backend services for high throughput and low-latency performance.</p>
</li></ul>Data &amp; Messaging Infrastructure
<ul><li><p>Design systems that efficiently process high volumes of event-driven data streams.</p>
</li><li><p>Work with technologies such as <b>Kafka and PostgreSQL</b> to support scalable event processing and data persistence.</p>
</li><li><p>Implement efficient data access and storage patterns for high-volume operational workloads.</p>
</li></ul>Reliability &amp; Operations
<ul><li><p>Participate in operational monitoring, troubleshooting, and production incident response.</p>
</li><li><p>Ensure system reliability, observability, and performance across distributed services.</p>
</li><li><p>Contribute to platform improvements around performance tuning, monitoring, and scalability.</p>
</li></ul>Qualifications
<ul><li><p>5+ years of professional backend software engineering experience</p>
</li><li><p>Strong proficiency in <b>Java and JVM-based development</b></p>
</li><li><p>Experience designing and building <b>distributed systems or microservices architectures</b></p>
</li><li><p>Hands-on experience with <b>event-driven architectures or streaming platforms (Kafka or similar)</b></p>
</li><li><p>Experience working with <b>relational databases such as PostgreSQL</b></p>
</li><li><p>Experience developing <b>RESTful or real-time APIs</b></p>
</li><li><p>Familiarity with systems handling <b>high-throughput workloads and low-latency processing</b></p>
</li></ul>Preferred
<ul><li><p>Experience working with real-time financial or transactional systems</p>
</li><li><p>Experience optimizing concurrency, performance, and memory usage in JVM-based services</p>
</li><li><p>Familiarity with containerized or cloud-based deployment environments</p>
</li></ul><p>.</p></div>

Backend Engineering Specialist

JPMorganChase

<div><b>JOB DESCRIPTION</b><p><br>
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
</p><p>As a Technology Support III team member in Commercial and Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. We seek a motivated, highly dedicated, and articulate Engineer to safeguard and optimize live production for high‑volume, high‑frequency money movement application suites. You will diagnose and resolve complex issues across multiple interfaces and upstream/downstream checkpoints, ensuring end‑to‑end reliability and client‑visible SLA adherence. The role demands clear communication under pressure, rigorous situational analysis, and disciplined execution that protects operational outcomes and reputational risk. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.</p><p><b>
Job responsibilities</b></p><ul><li>
Work collaboratively in teams and develop meaningful relationships to achieve common goals</li><li>
Monitor using tools such as: Geneos, Splunk, Grafana, App Dynamics, and/or Dynatrace is a must</li><li>
Provide production support in high‑volume, high‑frequency payments environments</li><li>
Manage incident Management, command, situational analysis, escalation, and rapid mitigation</li><li>
Communicate clearly and concisely with stakeholders and senior management
</li><li>Plan ownership, retrospectives, and problem‑management cadences
</li><li><b>Working in shift environment of any 8‑hour period within a 24/5 (08:00&ndash;17:00, 15:00&ndash;00:00, 23:00&ndash;08:00).</b></li><li><b>
Participate in weekend rotation on-call as required</b></li><li>
Participate in planned events, retrospectives, and problem‑management sessions is expected.</li></ul><p>
</p><p><b>Required qualifications, capabilities, and skills</b></p><ul><li>
3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services</li><li><b>
U.S. Citizen or Legal Permanent Resident having lived in the U. S. continuously for the past 7 years</b></li><li>
Working knowledge of development toolset to design, develop, test, deploy, maintain, and improve software</li><li>
Kubernetes, Kafka, Linux, and Wintel deployment and operational skills</li><li>
Continuous improvement mindset: automation, documentation, and SLA discipline</li><li>
End-to-end monitoring: metrics, logs, traces (Prometheus, Grafana, ELK/Splunk, OpenTelemetry, AppDynamics/Dynatrace).</li><li>
Proactive troubleshooting: anomaly detection, synthetic checks, canary releases, health endpoints; root cause analysis with clear corrective/preventive actions (CAPA).</li><li>
Strong SQL (MS SQL, Oracle) and NoSQL (MongoDB); data analysis for RCA and tuning</li></ul><p>
</p><p><b>Preferred qualifications, capabilities, and skills</b></p><ul><li>
Experience with one or more general purpose programming languages and/or automation scripting</li><li>
Working understanding of public cloud</li></ul><p><br>
</p><p></p><br>
<b>ABOUT US</b><br>
<div>
<div>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
</div><p></p><div><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><div><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p>
<p>JPMorgan Chase &amp; Co. is an Equal Opportunity Employer, including Disability/Veterans</p><br>
</div></div></div><br>
<br>
<b>ABOUT THE TEAM</b><br>
<br>
J.P. Morgan&rsquo;s Commercial &amp; Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial &amp; Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.</div>

Technology Support Engineer

Hologram

<p></p><div><h1 class="jobSectionHeader"><b>About Hologram</b></h1>
<p>
Hologram is building the future of IoT connectivity, delivering internet access to millions of connected devices worldwide. We process <b>over 5 billion transactions per month</b> across our global infrastructure&mdash;this isn't just another app, it's the invisible backbone powering everything from fleet tracking to smart city infrastructure. We tackle challenges of scale, reliability, and performance that few companies face.</p>
<h2 class="jobSectionHeader"><b>
What Makes a Hologrammer?</b></h2>
<p>
We look for people with insatiable curiosity and an uncompromising commitment to excellence. Hologrammers are the type who dig deeper when things break, ask 'why' before 'how,' and aren't satisfied until the solution is bulletproof.</p>
<h3 class="jobSectionHeader"><b>
You'll love working here if you:</b></h3>
<p><b>
Value tenacious ownership of outcomes:</b> You don't just resolve tickets, you immerse yourself in the customer's use case, identify root causes, and follow through until their IoT devices are online and stable in production.</p>
<p><b>
Crave genuine technical challenges:</b> You want to solve problems that keep critical IoT systems online: diagnosing complex connectivity issues across networks, devices, and protocols, and ensuring customers' deployments work reliably at scale.</p>
<p><b>
Relentlessly pursue growth:</b> IoT technology evolves rapidly, and so do we. You embrace new challenges, quickly master emerging protocols and configurations, and share knowledge to elevate customers and teammates.</p>
<h1 class="jobSectionHeader"><b>
Solutions Engineer I</b></h1>
<h3 class="jobSectionHeader"><b>About this role:</b></h3>
<p>
The Solutions Engineer I acts as a technical advisor and problem-solver, playing a key role in helping our customers succeed with Hologram. This role focuses on ensuring that IoT deployments get online and stay online. It is a customer-facing, post-sales technical position responsible for onboarding new customers, troubleshooting connectivity challenges, and guiding users through every phase of the deployment lifecycle&mdash;from initial provisioning to full-scale production.</p>
<h3 class="jobSectionHeader"><b>
Responsibilities:</b></h3>
<ul><li>Execute successful customer onboarding, partnering cross-functionally to ensure seamless deployment</li>
<li>Guide customers through SIM provisioning, device configuration, and connectivity setup</li>
<li>Diagnose and resolve SIM, device, and network-level connectivity issues in collaboration with internal teams</li>
<li>Own Level 2 (L2) support escalations, ensuring timely resolution and clear communication with customers</li>
<li>Work hand-in-hand with customers to scope, debug, and resolve technical challenges throughout the deployment lifecycle</li>
<li>Understand a wide variety of customer use cases, and align technical solutions with both business and functional requirements</li>
<li>Escalate complex or systemic issues while maintaining ownership and customer trust</li>
<li>Maintain and improve internal tooling, including AI-driven support tools and Documentation (internal and external).</li>
<li>Advocate for customers internally, surfacing product gaps, technical pain points, and feedback to improve the overall platform experience</li>
</ul><h3 class="jobSectionHeader"><b>Requirements:</b></h3>
<ul><li>Solid understanding of cellular networks, IoT devices, various Radio Access Technologies (RATs), and communication protocols (e.g., TCP/IP, UDP, MQTT)</li>
<li>2+ years in a customer-facing technical role (e.g., Solutions Engineer, Technical Support Engineer or Technical Consultant)</li>
<li>Experience working with scripting languages (e.g., Python or Ruby), SQL, and REST APIs</li>
<li>Strong written and verbal communication skills, with the ability to explain complex technical topics to non-technical audiences</li>
<li>A strong customer-centric mindset with a focus on solving problems and driving value</li>
<li>Proven ability to quickly learn and adapt to new technologies and technical concepts</li>
</ul><h3 class="jobSectionHeader"><b>You Might Be a Great Fit If You&hellip;</b></h3>
<ul><li>Enjoy solving complex, technical problems that directly impact customers</li>
<li>Have a curious, self-driven mindset and aren't afraid to dive into logs, APIs, or device configurations</li>
<li>Thrive in customer conversations and can translate technical details into clear, actionable guidance</li>
<li>Are comfortable working across teams &mdash; from support and sales to product and engineering</li>
<li>Want to be part of a fast-moving team where your input shapes both the customer experience and the product</li></ul><br>
<p><br>
<i>Target Salary Range</i><i>:</i> $95,000 - $120,000 + New Hire Equity grant (RSUs)</p><br>
<h3 class="jobSectionHeader"><b>
How we work at Hologram</b></h3><br>
<p>
Hologram is a fun, upbeat, and remote-first team united by our mission to build a more connected future. We trust you to do what's best for our product, customers, and team members and empower you to make the right calls without heavy bureaucracy.</p>
<h2 class="jobSectionHeader"><b>
Benefits and Perks</b></h2>
<p><b>
Competitive compensation:</b> All employees receive equity with transparent salary and equity formulas across the team</p>
<p><b>
Health &amp; time off:</b> Flexible health coverage (up to 100% employee, 95% dependents), unlimited PTO with 2 weeks mandatory, monthly mental health days, and 14 weeks paid parental leave</p>
<p><b>
Remote work support:</b> $1,000 hiring bonus plus $250/month taxable Work-From-Home stipend</p>
<p><b>
Financial security:</b> Life and disability insurance fully covered, 401(k) plan, and Professional Development Fund after one year</p>
<p>
We pride ourselves on celebrating everyone &mdash; Hologram is an equal opportunity employer actively working on creating a diverse and inclusive work environment where underrepresented groups can thrive.</p>
<h2 class="jobSectionHeader"><b>
What to expect in the interview process:</b></h2>
<ul><li>Intro call (15 min)</li>
<li>Take-Home Technical Assessment (45-60 min)</li>
<li>Peer Technical Interview (50 min)</li>
<li>Cross-Team Interview (30 min)</li>
<li>Hiring Manager Interview (50 min)</li>
<li>Executive Interview (30 min)</li>
</ul><h3 class="jobSectionHeader"><b>Ready to apply?</b></h3>
<p>
If you share our values and our passion for connecting the world, we'd love to review your application! For any needed accommodations during the hiring process, please email people@hologram.io.</p>
<p>
Even if you don't meet 100% of the above qualifications, please still consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role's requirements.</p></div><p></p>

Solutions Engineer I

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