data center delivery - senior technical infrastructure program manager, data center cental ops - one-intake Jobs in Seattle

data center delivery - senior technical infrastructure program manager, data center cental ops - one-intake

principal technical program manager - network capacity planning Jobs in Seattle

principal technical program manager - network capacity planning

senior software engineer

sr. technical infrastructure program manager, data center planning delivery Jobs in Seattle

sr. technical infrastructure program manager, data center planning delivery

senior technical program manager

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we&rsquo;re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain &mdash; and we&rsquo;re looking for talented people who want to help. 
 
You&rsquo;ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You&rsquo;ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you&rsquo;ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. 
 
Play a key role in operational and process improvement within Amazon Web Services, where we have a history and tradition of innovative technologies and services. Reporting to the Data Center Planning &amp; Delivery organization, you will have the opportunity to partner across the global AWS Infrastructure Services organization to shape the future of the AWS profile and tempo to which we deliver.
 
 
Data Center Community is growing the One-Intake Program team function in scale and complexity in order to deliver capacity on time to meet customer business requirements. The team is seeking a highly-skilled &amp; driven Senior Technical Program Manager who will help drive the team toward our mission of building durable and reliable data-informed processes within AWS Infrastructure. The ideal candidate has experience managing global Infrastructure projects/programs; developing, monitoring, and reporting project/program health metrics; leading cross-functional teams; developing and implementing change management plans; training and mentoring performance; and driving position readiness improvement. As a Senior Technical Program Manager within this team focused on new product launch preparation (e.g. Machine Learning Products), you will work with cross-organizational teams from Services, Hardware Engineering, Network Engineering, Software development and Capacity Planning teams to prepare for new product end to end launch readiness with automation and operational process in place.
 
 
Key job responsibilities 
The primary responsibilities from the Senior Technical Program Manager include, but are not limited to, the following: 
 
 
 
<ul><li>Work with teams/stakeholders cross VP organizations to influence new product and data center design to ensure compatibility (Will focus on Machine Learning Products Primarily)</li><li>Identify new product intake to launch gaps across new product initiative and relevant downstream teams and define strategy and deployment plan to close the gaps</li><li>Work with software system teams to identify existing toolings and integrate them to close offline communication gap
</li><li>Implement system and process changes as long term solution to replace interim manual intervention solution that having cross organization impact</li><li>Drive adoption of established system and processes with teams/stakeholders across VP organizations
</li><li>Create business review documentation (MBR, QBR etc.) and lead program review with VPs</li><li>Establish process health metrics and key performance indicators and work with BIE team to deploy data visualization reports illustrating process health.</li><li>Establish status update report and create Wiki/docs for broader team communication</li><li>Actively explore new ideas and drive implementing it to improve new product preparation.</li></ul> 
About the team 
Why AWS 
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. 
 
Diverse Experiences 
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying. 
 
Work/Life Balance 
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve in the cloud. 
 
Inclusive Team Culture 
Here at AWS, it&rsquo;s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. 
 
Mentorship and Career Growth 
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. 
 
The mission of the One-Intake Program is to prepare for new product launches to the Infra ecosystem that will enable us to meet on-time delivery to customers and not negatively impact established business and operational metrics. Through this program, we will enable AWS Infrastructure Services to close existing intake gaps, improve the ownership of new products, and enhance support from engineering, planning, and operational teams when new instances, racks, and tools are being introduced to Infrastructure ecosystem.
 
 
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. 
 
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying. 
 
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve in the cloud. 
 
Here at AWS, it&rsquo;s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. 
 
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.</div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>5+ years of program management or technical project management experience</li><li>Bachelor's degree or equivalent in a related technical field</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Master's degree in a related technical field</li><li>5+ years of data center or network capacity planning, data center or network infrastructure program/project management, or related technical experience</li><li>Experience in project management including resource planning, managing schedules, reporting project status and prioritizing own tasks and those of other team members for multiple projects</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
 
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,800/year in our lowest geographic market up to $231,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.</div>

Data Center Delivery - Senior Technical Infrastructure Program Manager, Data Center Cental Ops - One-Intake

<div><h2 class="jobSectionHeader">DESCRIPTION</h2>
We&rsquo;re seeking an experienced Technical Infrastructure Program Manager in Seattle, WA to oversee data center build projects. Technical Infrastructure Program Manager will lead cross-functional and technical teams from conceptual design feasibility through requirements, budget, completed design, implementation, testing, and deployment. Along the way, you will use your judgment, negotiation skills, ability to influence without authority, analytical talent, technical aptitude, and leadership to collaborate with a diverse set of stakeholders across multiple time zones, manage capital budgets, eliminate non-value-add activity, design solutions, remove blockers, and find creative ways to accelerate project delivery. 
 
The successful candidate will be a strong communicator (both written and verbal), not be hindered by ambiguity or competing priorities, and be capable of understanding mechanical/electrical engineering concepts. They will be able to apply a variety of project management tools, methodologies and techniques for all phases of the project lifecycle and exhibit demonstrated experience in core project management disciplines including scope, schedule, budget, resources, quality and risk management, reporting and metric development/tracking. Other requirements include experience with MS Office, MS Project and MS SharePoint. Experience with Tableau, KanBan, Playbook, SQL and systems integration a plus. 
 
If you enjoy the challenges of deploying highly technical and innovative projects at massive scale, this job is for you!
 
 
About the team 
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we&rsquo;re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain &mdash; and we&rsquo;re looking for talented people who want to help.
 
 
You&rsquo;ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You&rsquo;ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you&rsquo;ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. 
 
About AWS 
 
Diverse Experiences 
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.
 
 
Why AWS? 
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. 
 
Inclusive Team Culture 
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. 
 
Mentorship &amp; Career Growth 
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
 
 
Work/Life Balance 
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve.
 
 
#DCPD_Delivery<h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>5+ years of program management or technical project management experience</li><li>Bachelor's degree or equivalent in Construction Management</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>5+ years of data center or network capacity planning, data center or network infrastructure program/project management, or related technical experience</li><li>Master's degree in a related technical field</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
 
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,800/year in our lowest geographic market up to $231,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.</div>

Sr. Technical Infrastructure Program Manager, Data Center Planning Delivery

<div><h2 class="jobSectionHeader">DESCRIPTION</h2>
Innovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. Since 2020, we have provided customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their meds delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the world&rsquo;s safest and fastest online pharmacy. 
 
We are seeking an exceptional Senior Business Development Manager to drive transformative strategic partnerships within our pharmacy innovation ecosystem. This critical role demands a strategic powerhouse with a proven ability to identify, structure, and execute complex partnerships that fundamentally reshape healthcare service delivery. The ideal candidate will possess deep industry insights, exceptional negotiation skills, and a track record of closing high-impact deals that advance our strategic priorities. You will architect partnership strategies, develop comprehensive frameworks, and serve as the primary interface for vendor relationships, managing critical escalations and communications across complex organizational landscapes. We're looking for a dynamic professional with 8-10 years of progressive business development experience in healthcare or technology, demonstrating an extraordinary ability to influence senior executives and navigate intricate business environments. Your responsibilities will include conducting rigorous due diligence, developing compelling business cases, and cultivating high-potential partnership opportunities that drive significant value. The successful candidate will combine deep analytical capabilities, advanced communication skills, and a strategic mindset to transform complex partnership opportunities into tangible business outcomes. If you are a someone who can seamlessly blend industry expertise, strategic thinking, and exceptional relationship management, we offer an opportunity to revolutionize pharmacy services through innovative collaboration and strategic leadership.
<h2 class="jobSectionHeader">BASIC QUALIFICATIONS</h2><ul><li>5+ years of developing, negotiating and executing business agreements experience</li><li>5+ years of professional or military experience</li><li>Bachelor's degree</li><li>Experience developing strategies that influence leadership decisions at the organizational level</li><li>Experience managing programs across cross functional teams, building processes and coordinating release schedules</li><li>Experience explaining complex technical concepts to various business and technical audiences</li><li>Experience presenting to both technical and non-technical executive audiences</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Experience interpreting data and making business recommendations</li><li>Experience identifying, negotiating, and executing complex legal agreements</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
 
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,200/year in our lowest geographic market up to $220,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.</div>

Senior Business Development Manager - Tech -Amazon Pharmacy, Amazon Pharmacy

Boeing

<div>At Boeing, we innovate and collaborate to make the world a better place. We&rsquo;re committed to fostering an environment for every teammate that&rsquo;s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Boeing&rsquo;s Indirect Supply Chain (ISC) organization is seeking a Lead Supplier Program Management Specialist to join the Factory Production &amp; Site Services (FP&amp;SS) team in Everett, WA or Seattle, WA.
This position plays a key role in driving supplier performance excellence and supporting critical production and site service operations across Boeing Commercial Airplanes (BCA).
The FP&amp;SS team is responsible for procuring tooling, capital equipment, automated systems, factory consumables, construction, and site services. This role primarily supports internal business partners at BCA sites, focusing on capital equipment and automated system projects. The position requires onsite support at Boeing locations, particularly in Everett and Renton.
Position Responsibilities:<ul><li>
Oversee technical and business guidance to critical suppliers and programs</li><li>
Lead strategic supply chain activities to manage work with suppliers and programs</li><li>
Manage all aspects of supplier and stakeholder relationships and performance throughout all contract phases</li><li>
Lead supplier assessments and the development of recovery plans, corrective and preventative actions</li><li>
Lead the development of company or business unit procurement strategies</li><li>
Provide oversight, guidance and verification of work movement projects</li><li>
Communicate supplier and organization performance plans risks, issues and opportunities to stakeholders</li><li>
Manage work movement plan</li></ul>
Basic Qualifications (Required Skills/Experience):<ul><li>
10+ years of experience developing &amp; maintaining relationships and partnerships with senior executives, customers, stakeholders, peers, and business partners</li><li>
10+ years of experience in supplier management and/or supply chain management and/or contracts</li><li>
10+ years of experience in project management</li></ul>
Preferred Qualifications (Desired Skills/Experience):<ul><li>
10+ years of experience mentoring, coaching, and consulting on best practices</li><li>
10+ years of experience managing supplier performance and developing/implementing performance improvement plans</li><li>
10+ years of experience with data analytics</li><li>
Experience with/knowledge of capital equipment and/or automated systems</li></ul>
Drug Free Workplace:
Boeing is a Drug Free Workplace (DFW) where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies
Pay &amp; Benefits:
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations.<div>
Summary Pay Range: $141,100 - $190,900</div> 
Applications for this position will be accepted until Dec. 03, 2025 
Export Control Requirements: This position must meet export control compliance requirements. To meet export control compliance requirements, a &ldquo;U.S. Person&rdquo; as defined by 22 C.F.R. &sect;120.15 is required. &ldquo;U.S. Person&rdquo; includes U.S. Citizen, lawful permanent resident, refugee, or asylee. 
 
Export Control Details: US based job, US Person required 
Relocation
Relocation assistance is not a negotiable benefit for this position.
Security Clearance
This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Shift
This position is for 1st shift 
Equal Opportunity Employer:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.</div>

Lead Supplier Program Management Specialist

Oracle

<div><div>OCI's Network Capacity team is responsible for consuming customer demands and working with internal and external customers to validate network solutions. TPMs will meet directly with customers to validate signals ad communicate solutions customized to meet customer needs. TPMs are responsible for using reports, dashboards, forecasts, and models to monitor and manage OCI's global could network capacity.
This TPM would use data available to kick off a network augment via our augment process and drive customer solutions. This team is responsible for supporting customer across all layers of the global cloud network including but not limited to backbone, internet, metro/dwdm, virtualized capacity, and various fabrics within a datacenter. Experience and understanding of how traffic passes through various network layers is necessary to be effective in this role.
</div><div>In addition, members of this team support forecasting hardware demands and funding to support network augments, and working with internal and external customers to validate network demands.
</div><div>This team will also partner with our development and data science teams to continue to improve reports, dashboards, forecasts, and models used to manage capacity.
</div><div>Network experience is a requirement for this role.</div></div>
 <div><div>Required experience:
</div><ul><li>Networking experience, preferably in cloud network
</li><li>Experience of various network layers and routing
</li><li>Backbone and internet connectivity existing a region, metro and datacenter fabrics within a region
</li><li>Understanding of how traffic passes through various network layers
</li><li>Working and partnering with external customers and with internal teams to understand networking requirements and drive solutions
</li><li>Taking above requirements and analyzing network capabilities to support
</li><li>Comfortable approving internal &amp; external customer asks
</li><li>Comfortable with Jira &amp; Confluence to manage/receive work and document results or similar products</li></ul></div>

Principal Technical Program Manager - Network Capacity Planning

Amazon Web Services

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
Join the Content Quality (CQ) team as a Senior Quality Manager and help set the standard for AWS technical content that empowers millions of customers worldwide. CQ is revolutionizing traditional editorial approaches through business process improvements and new technology, ensuring quality at scale in our rapidly evolving, AI-first content environment. 
 
As part of Technical Content Experience Content Strategy organization, we seek a strategic thinker with a passion for content and a history of seeking novel solutions to thorny challenges. The Sr. Quality Manager develops quality standards and implements governance mechanisms to ensure consistency across thousands of pages of content in an AI-first content creation and management environment. They drive cross-functional collaboration across content creators, content strategists, product managers, and engineers.
 
 
A successful candidate comfortably blends editorial experience with program management skills. They enthusiastically champion style, tone, voice, and quality. However, they don&rsquo;t let the granular distract from the big picture. They rely on and data-driven improvements to ensure alignment to business objectives. They excel at change management and effective communications. They thrive in ambiguity. This role requires exceptional written and oral communication skills, strong interpersonal skills, and excellent judgment. 
 
 
 
Key job responsibilities 
<ul><li>Design and implement AI-powered quality assurance frameworks for content evaluation and improvement</li><li>Develop and optimize agent-based workflows for content quality management</li><li>Drive automation strategy, identifying opportunities to streamline manual processes while maintaining editorial excellence</li><li>Monitor and analyze AI-generated content quality, providing feedback for system improvement and testing new features</li><li>Develop, maintain, and optimize quality guidelines, best practices, and operating procedures for AI systems</li><li>Lead cross-functional integration, collaborating with engineering, content creators, and strategists to implement effective quality solutions</li><li>Track and analyze quality metrics across AI and human-generated content, providing data-driven recommendations for improvements</li><li>Measure ROI and customer impact of quality initiatives, identifying trends and patterns in quality data</li></ul> 
About the team 
Technical Content Experience Content Strategy exists to ensure every piece of AWS technical content delivers a predictable, high-quality experience that is aligned to customer needs and business outcomes. We achieve this through rapidly prototyping new content ideas, setting quality standards and processes to maintain consistency, designing consistent content patterns, and evolving our AWS technical content strategy based on data and customer feedback.
</div><h2 class="jobSectionHeader">BASIC QUALIFICATIONS</h2><ul><li>5+ years of digital content management, communications, or content strategy experience</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Experience influencing multiple stakeholders and leading cross functional teams across geographies and business units</li><li>Experience using English communication skills, both written and verbal, to foster seamless interaction with stakeholders at all levels</li><li>Experience as a technical editor or writer of technical documentation working with style guides</li><li>Experience implementing change management successfully transitioning programs into large-scale operations</li><li>Experience using data and metrics to drive improvements</li><li>Strong understanding of the content lifecycle</li><li>Proficiency with AI-powered content systems, intelligent agents, and quality assurance tools</li><li>Strong program manager skills with demonstrated experience leading business process improvements to drive content quality improvements</li><li>Understanding of prompt engineering and AI/ML documentation standards</li><li>Experience with machine learning, natural language processing, and AI model training</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
 
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $102,200/year in our lowest geographic market up to $178,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.</div>

Senior Quality Manager, Content Quality

Holland America Line

<div><h2 class="jobSectionHeader">Job Description</h2> 
Princess Cruises, Holland America Line, and Seabourn offer world-renown vacations at sea to travelers around the globe. This is an opportunity to join a dynamic, unified organization as part of their highly experienced team in our corporate office. 
We&rsquo;re looking for an amazing Senior Manager, Maritime Information Systems to fill this role, which is based in our Seattle or Miami offices. 
 
You&rsquo;ll be responsible for overseeing the administration and performance of technology platforms that support fleet operations across HAL, SBN, and PCL. This role manages escalations for unresolved technical issues, ensuring timely troubleshooting and configuration of systems such as NAPA Logbooks, Sea Event, Sea Safe, CAM Watch, and dry dock management tools. It involves planning and prioritizing deployments, coordinating software updates, and maintaining compliance with regulatory and corporate standards. The Senior Manager works closely with shipboard and shoreside leadership, shoreside teams, IT departments, and external vendors to resolve issues and implement enhancements. A key responsibility includes overseeing the development and delivery of training materials, such as manuals and videos, for shipboard and shoreside users. The position also maintains direct communication with shipboard leadership and staff, participates in fleet leadership calls, and gathers feedback to improve system performance. Additionally, this role drives process standardization and alignment across brands to support efficiency and best practices. It also oversees the preparation and review of weekly Flash Reports summarizing incidents for executive leadership. Success in this role requires balancing multiple priorities, managing stakeholder expectations, and ensuring smooth execution of technology initiatives. The ideal candidate will have strong technical expertise in maritime systems, excellent problem-solving skills, and proven experience in cross-functional coordination within a multi-brand environment.
Here&rsquo;s a summary of what we are looking for in its Senior Manager, Maritime Information Systems. Is this you? 
Responsibilities
Systems Administration and Operational Oversight
Focus on ensuring the reliability and functionality of maritime information systems across HAL, SBN, and PCL fleets. The Senior Manager provides leadership to managers and professional staff responsible for day-to-day administration of platforms such as NAPA Logbooks, Sea Event, Sea Safe, CAM Watch, and dry dock management tools. Responsibilities include managing escalations for unresolved technical issues, directing troubleshooting efforts, and approving configuration changes to maintain compliance with Flag and port state requirements. The role sets operational priorities, balancing immediate needs with long-term objectives to minimize downtime and ensure continuity of shipboard operations. It requires applying functional knowledge to complex problems, such as integrating new features without disrupting critical workflows. The Senior Manager also monitors system performance metrics and identifies opportunities for improvement to enhance efficiency and accuracy. Decisions in this area are guided by resource availability and functional objectives, requiring proactive allocation of team capacity. Collaboration with IT and vendors is essential to execute approved changes and maintain system integrity. This accountability ensures that operational systems meet regulatory standards and support safe, efficient fleet operations. Success is measured by system uptime, compliance adherence, and timely resolution of escalated
Deployment Planning and Change Management
Lead the planning and execution of system deployments, updates, and enhancements across multiple brands. The Senior Manager develops departmental plans that align with organizational priorities, ensuring that updates are scheduled to minimize operational disruption. Responsibilities include coordinating change tickets, managing approval processes through brand-specific IT teams, and liaising with vendors for timely implementation. The role evaluates business needs, compliance requirements, and resource constraints to determine prioritization of deployments. It also oversees testing protocols, validates system functionality post-update, and ensures feedback loops are in place for continuous improvement. Effective change management requires balancing competing brand expectations while maintaining alignment with corporate standards. The Senior Manager applies existing methodologies to complex scheduling and resource allocation challenges, ensuring deadlines are met without compromising safety or compliance. Decisions in this area impact operational readiness and require strategic foresight to anticipate potential risks. Success is measured by smooth execution of deployments, stakeholder satisfaction, and adherence to governance processes. This accountability ensures that technology enhancements support operational efficiency and regulatory compliance across all fleets.
Training Development and Knowledge Transfer
This accountability centers on creating and maintaining training resources that enable shipboard and shoreside teams to effectively use maritime systems. The Senior Manager leads the development of manuals, e-learning modules, and instructional videos tailored to diverse audiences. Responsibilities include collaborating with content teams such as GLADIS, determining hosting platforms, and ensuring accessibility for all users. Training materials must be updated regularly to reflect system changes, with major updates requiring comprehensive rollout plans. The role also establishes processes for knowledge transfer during new deployments, ensuring that staff are adequately prepared before changes go live. By fostering a culture of continuous learning, the Senior Manager enhances operational resilience and reduces dependency on escalation for routine issues. Decisions in this area involve resource allocation for content creation and prioritization based on system complexity and update frequency. The Senior Manager applies functional expertise to design training that addresses both technical and compliance requirements. Success is measured by user adoption rates, reduction in recurring issues, and positive feedback from shipboard and shoreside teams. This accountability ensures that technology investments deliver maximum value through effective utilization and knowledge sharing.
Stakeholder Engagement and Cross-Brand Alignment
This area emphasizes building strong relationships with shipboard leadership, shoreside teams, and corporate stakeholders to drive alignment and standardization. The Senior Manager participates in fleet captain calls, conducts ship visits, and presents updates on system performance and upcoming initiatives. Responsibilities include gathering feedback from operational teams, addressing concerns promptly, and incorporating suggestions into improvement plans. The role also facilitates collaboration between brands to harmonize processes and share best practices, reducing duplication and enhancing efficiency. By engaging with senior leadership, the Senior Manager influences policy formation and ensures that technology strategies align with broader organizational goals. Decisions in this area require balancing brand-specific priorities with corporate objectives, often navigating complex stakeholder dynamics. The Senior Manager applies functional knowledge to identify opportunities for standardization without compromising operational flexibility. Success is measured by stakeholder satisfaction, adoption of standardized processes, and improved inter-brand collaboration. This accountability ensures that maritime systems support a unified approach to safety, compliance, and operational excellence across all fleets.
Reporting and Performance Management
This accountability involves overseeing the preparation and review of critical reports that inform executive decision-making. The Senior Manager ensures the accuracy and timeliness of the weekly Flash Report, which summarizes incidents for the CEO, GEL, and maritime leadership. Responsibilities include validating data compiled by the team, identifying trends, and providing insights that support strategic planning. The role also monitors key performance indicators for system reliability, training effectiveness, and deployment success. By analyzing operational data, the Senior Manager identifies areas for improvement and recommends corrective actions to enhance efficiency and compliance. Decisions in this area influence resource allocation and long-term planning, requiring a balance between immediate operational needs and strategic objectives. The Senior Manager applies analytical methodologies to interpret complex datasets and communicate findings clearly to senior stakeholders. Success is measured by the quality of reporting, actionable insights provided, and alignment with organizational priorities. This accountability ensures that leadership has the information needed to make informed decisions and maintain operational excellence across the fleet. 
Requirements<ul><li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, Maritime Operations, or a related field, or equivelent experiance</li><li>
Strong understanding of maritime regulatory requirements and operational compliance standards.</li><li>
Proficiency in system administration and configuration for enterprise-level platforms.</li><li>
Demonstrated ability to manage change control processes and liaise with IT governance boards.</li><li>
Excellent written and verbal communication skills for cross-functional and multi-brand coordination.</li><li>
Ability to travel as needed for shipboard visits and stakeholder engagement.</li><li>
6+ years of progressive experience in IT systems administration, maritime technology, or operational systems management.</li><li>
Proven track record in managing complex deployments and troubleshooting across multiple platforms in a high-stakes environment.</li><li>
Experience leading large teams of professionals or junior managers, including resource planning and performance oversight.</li><li>
Strong background in vendor management and cross-functional collaboration with IT and operational teams.</li><li>
Expertise in developing training programs and knowledge transfer strategies for diverse audiences.</li><li>
Hands-on experience with maritime systems such as NAPA Logbooks, Sea Event, Sea Safe, and similar operational platforms.</li><li>
Demonstrated ability to analyze data, identify trends, and implement process improvements for efficiency and compliance.</li><li>
Must be legally authorized to work in the United States. Holland America is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).</li></ul> 
What You Can Expect<ul><li>
Cruise and Travel Privileges for You and Your Family</li><li>
Health Benefits</li><li>
401(k)</li><li>
Employee Stock Purchase Plan</li><li>
Training &amp; Professional Development</li><li>
Tuition &amp; Professional Certification Reimbursement</li><li>
Rewards &amp; Incentives</li><li>
Base Salary Range: $120,000.00 to $135,000.00. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.</li></ul><div> 
Our Culture&hellip; Stronger Together</div><div></div><div> 
Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.hollandamerica.com/en_US/our-company/mission-values.html</div><div></div><div> 
Holland America is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.</div><div></div><div> 
Americans with Disabilities Act (ADA)</div><div></div><div> 
Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com</div><div></div> 
#HAL</div>

Senior Manager, Maritime Information Systems and Reporting Job

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