customer service associate

document services specialist Jobs in New York

document services specialist

front desk coordinator

help desk technician level i Jobs in New York

help desk technician level i

information technology service desk technician Jobs in New York

service desk specialist

IT Accel, Inc.

<div>
 Job Description:
 
 
 This role provides Level 1 and Level 2 technical support for global offices in a fast-paced environment, supporting end users and maintaining modern workplace technologies.
 
 
 Responsibilities include, but are not limited to:
 
 
 <ul>
 <li>
 Assist with Moves, Adds, and Changes (MAC)
 </li>
 <li>
 Build, deploy, and maintain end-user devices
 </li>
 <li>
 Track, prioritize, document, and resolve incident tickets
 </li>
 <li>
 Manage and audit hardware and software inventory
 </li>
 <li>
 Provide technical guidance and training to end users
 </li>
 <li>
 Troubleshoot advanced technical issues
 </li>
 <li>
 Support and maintain O365, VDI, and mobile environments
 </li>
 <li>
 Maintain strong responsiveness, communication, and professionalism
 
 
 </li>
 </ul>
 Required Skills:
 
 
 <ul>
 <li>
 Windows 11 Enterprise and Microsoft Office 365
 </li>
 <li>
 Active Directory administration (structure, policies, management)
 </li>
 <li>
 Network fundamentals (connections, components, protocols)
 </li>
 <li>
 Local and remote end-user support experience
 </li>
 <li>
 Intune Mobile Device Management
 </li>
 <li>
 Experience supporting laptops and desktop hardware
 </li>
 <li>
 Experience using AI tools such as Copilot, ChatGPT, or Claude for troubleshooting
 
 
 </li>
 </ul>
 Preferred Skills:
 
 
 <ul>
 <li>
 VOIP systems administration
 </li>
 <li>
 Enterprise video conferencing systems
 </li>
 <li>
 Patch management and software deployment
 </li>
 <li>
 Python or PowerShell scripting
 </li>
 <li>
 Knowledge of network and internet security
 </li>
 <li>
 Familiarity with ITIL processes and incident management
 
 
 </li>
 </ul>
 Required Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree required
 </li>
 <li>
 1-3 years of professional IT support experience
 </li>
 <li>
 Experience providing white-glove support in a fast-paced environment
 </li>
 <li>
 Strong troubleshooting skills and ability to work independently
 </li>
 <li>
 Participation in an on-call rotation is required
 
 
 </li>
 </ul>
 #itacceljobs
</div>

Service Desk Specialist

Peachy

<div>
 
 Peachy&rsquo;s mission is to clear care barriers and make wrinkle treatment more accessible than it&rsquo;s ever been through Preventative Botox, Prescription Retinoids, and Daily Use Sunscreen. Our approach? Transparent pricing, unmatched quality of care and solutions backed by science. Plain and simple.
 
 
 
 
 
 
 Job Title:
 
 Front Desk Coordinator (Studio Experience Specialist)
 
 
 
 Location:
 
 New York, NY - Peachy Manhattan West
 
 
 
 
 
 The
 
 Front Desk Coordinator
 
 role at Peachy, known internally as a
 
 
 Studio Experience Specialist
 
 
 , works closely with our Studio Manager and Clinical Providers to ensure a positive and educational experience for every client, every time. This role is a client journey expert, passionate about wrinkle prevention and knowledgeable about Peachy products and services. Learn more about this role below and apply today!
 
 
 
 
 
 
 What You&rsquo;ll Do:
 
 
 <ul>
 <li>
 Greet clients and ensure a seamless check-in and check-out process
 </li>
 <li>
 Collaborate with team members and support Clinical Providers to deliver a best-in-class studio experience for our clients
 </li>
 <li>
 Provide consistent, high-quality service and hospitality to clients, answer questions about Peachy treatment options and promote Peachy after care products
 </li>
 <li>
 Communicate with remote Customer Service team to maintain client schedule, including new client and rescheduled client appointments
 </li>
 <li>
 Demonstrate Peachy company Core Values and foster an inclusive culture with both team members and clients
 </li>
 <li>
 Complete studio opening and closing tasks
 </li>
 <li>
 Maintain studio appearance, replenishing products, maintaining stock room, cleaning common areas
 </li>
 <li>
 Adhere to infection control standards including, but not limited to hand hygiene, use of PPE, and equipment disinfection/sterilization. Strong commitment to HIPAA privacy practices
 </li>
 </ul>
 
 
 
 
 
 Who You Are:
 
 
 <ul>
 <li>
 Communicates Effectively - Delivers messages in a clear and concise manner; Attentively listens to others; Effective in a variety of settings: one-on-one, small and large groups, and among diverse position levels.
 </li>
 <li>
 Collaborates - Works cooperatively with others across the organization to achieve shared objectives; Partners with others to get work done.
 </li>
 <li>
 Tech Savvy - Readily learns and adopts new technologies.
 </li>
 <li>
 Situational Adaptability - Seamlessly adapts in a fast paced, quickly changing environment effectively utilizing available resources; Picks up on situational cues and adjusts in the moment; Understands that different situations may call for different approaches depending on the circumstances.
 </li>
 <li>
 Embodies our Core Values of Providing the Positive, Continually Raising the Bar, Earning &amp; Keeping Trust, Being Client Obsessed, and Reveling in the Constraints.
 </li>
 </ul>
 
 
 
 
 
 What You Have:
 
 
 <ul>
 <li>
 Experience in a customer service, hospitality, high-end retail or wellness services role.
 </li>
 <li>
 Flexible to work in multiple studio locations within a reasonable distance to your home studio
 </li>
 <li>
 Full-day availability is required on Mondays and Tuesdays on a rotating basis, as well as on either Saturday or Sunday each weekend. Some holiday availability is also required.
 </li>
 <li>
 Minimum of 18 years old and eligible to work in the United States without sponsorship
 </li>
 </ul>
 
 
 
 
 
 Physical Requirements:
 
 
 <ul>
 <li>
 Frequently required to kneel, bend, sit and stand for long periods of time
 </li>
 <li>
 Ability to lift/transport items weighing up to 30 lbs
 </li>
 <li>
 Operate standard office equipment and technology
 </li>
 </ul>
 
 
 
 
 
 Pay &amp; Perks:
 
 
 <ul>
 <li>
 Competitive Compensation + Performance Based Bonus
 </li>
 <li>
 Complimentary quarterly wrinkle treatment + retinoid
 </li>
 <li>
 Employee discount for Peachy services and products
 </li>
 <li>
 Exclusive optional discounts through LifeMart
 </li>
 </ul>
 
 
 
 
 The target base pay for the Studio Experience Specialist role in New York, NY is $19.00/hour USD. This rate may be modified in the future.
 
 
 
 
 This position requires additional responsibilities not listed here and may change throughout employment.
 
 
 
 
 
 By applying for this job, I agree to receive text (SMS) messages, including via autodialer, related to my application and, if I am hired, related to my employment and Peachy&rsquo;s business. Standard messaging and data rates may apply. Text "STOP" at any time to cancel. I have read and agree to be bound by Peachy&rsquo;s Privacy Policy, which can be found here: https://peachystudio.com/pages/privacy-policy
 
 
 
 
 
 
 Peachy is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, national origin, disability, genetic information, age, or military or veteran status in accordance with federal law. In addition, the Company complies with applicable state and local laws governing non discrimination in employment in every jurisdiction in which it maintains facilities. The Company also provides reasonable accommodation to qualified individuals with disabilities, pregnant individuals, and individuals with sincerely held religious beliefs, in accordance with applicable laws.
 
 
 
 
 Alert: We are aware of a scam whereby imposters are posing as employees from Peachy. Be aware of anyone requesting financial or personal information. At Peachy, we take pride in creating a best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver&rsquo;s license, or bank information, etc.) from you via text or email. If you are suspicious of a job posting or job related communication mentioning Peachy, let us know by contacting us at jobs@peachystudio.com.
 
 
 
 
 Information for Recruiters: Peachy only accepts resumes directly from candidates. Peachy does not accept unsolicited resumes from staffing vendors, including recruitment agencies and/or search firms, and does not pay fees to any such vendors for any unsolicited resumes.
 
 
 
 
 Pursuance to the Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
 
 
 
 
</div>

Front Desk Coordinator

International Multiple Sclerosis Management Practice

<div><h4 class="jobSectionHeader">Job Title: Administrative Assistant</h4>
Location: 521 West 57th Street, 4th Floor, New York, NY 10019

Compensation: $50,000.00 - $70,000.00 per year (commensurate with experience)

Position Type: Full-Time (On-site, Monday&ndash;Friday)

Note: This is not a remote position.
<h4 class="jobSectionHeader">
Who We Are</h4>
The International Multiple Sclerosis Management Practice together with our research affiliate, Tisch MS Research Center of New York are currently the largest MS center in the world designed to deliver the very best of applied research and individual-based care for people with MS. We have a full-time staff of over 90 people. From nurses to administrators, neurologists to scientists, our staff is dedicated to ensuring an unparalleled experience at our Center. Our mission is to provide the best care in the world for people with multiple sclerosis.
<h4 class="jobSectionHeader">
Job Overview:</h4>
The International Multiple Sclerosis Management Practice (IMSMP) is seeking a warm, organized, and proactive Administrative Assistant to support our outpatient medical practice. As the first point of contact for patients, you will play a critical role in creating a welcoming and professional environment. This position includes front desk responsibilities as well as administrative coordination, with a focus on serving as a liaison between our clinical practice and patient care.

The ideal candidate will have outstanding customer service skills, excellent attention to detail, and the ability to manage sensitive information with compassion and discretion.
<h4 class="jobSectionHeader">
Key Responsibilities:</h4><ul><li>
Greet and check in/outpatients at the front desk, managing a positive and professional first impression</li><li>
Answer and screen incoming calls; assist patients in person, via phone, or email with empathy and clarity</li><li>
Schedule appointments across departments and manage patient flow efficiently</li><li>
Perform administrative tasks including accurate recordkeeping and interdepartmental coordination</li><li>
Maintain confidentiality and compassion when handling sensitive medical information</li><li>
Foster cooperative and respectful relationships with physicians, nurses, and other clinical staff</li><li>
Help maintain a calm, patientcentered environment</li><li>
Perform other administrative duties as assigned</li></ul><h4 class="jobSectionHeader">
Qualifications:</h4><ul><li>
High school diploma or GED required, associate&rsquo;s degree or higher preferred</li><li>
Prior experience in a fastpaced customer service role (healthcare setting a plus)</li><li>
Proficiency in Microsoft Office and Google Suite</li><li>
Exceptional interpersonal and communication skills</li><li>
Compassionate and patientfocused mindset</li><li>
Strong organizational skills and attention to detail</li><li>
Ability to take initiative and manage multiple tasks effectively</li><li>
Professional demeanor and strong sense of discretion</li><li>
Team player who thrives in a collaborative clinical environment</li></ul><h4 class="jobSectionHeader">
Benefits:</h4><ul><li>
Affordable health and dental insurance with employee premiums as low as $1.00 per paycheck</li><li>
Employerfunded health reimbursement accounts for medical, dental and vision</li><li>
401(k) plan with a discretionary employer match (historically 8%)</li><li>
Company paid life insurance, shortterm and longterm disability insurance</li><li>
Generous paid time off, plus the added benefit of summer Fridays</li><li>
Additional Benefits include, Paid maternity leave, Childcare expense reimbursement program, Student loan repayment program and Housing assistance program</li></ul>
Please note: We are unable to sponsor employment visas for this position. Applicants must be U.S. Citizens or Green Card holders.
<h4 class="jobSectionHeader">
About International Multiple Sclerosis Management Practice</h4>
The International Multiple Sclerosis Management Practice is a patient-centered multiple sclerosis treatment hub that redefines what&rsquo;s possible in MS management. Our team of board-certified neurologists work in tandem with in-house MRI and infusion facilities, physical and occupational therapists, and social workers, as well as a cognition specialist, naturopathic medicine doctor, and registered dietician to provide a robust, personalized approach to MS management.</div>

Administrative Assistant

MetroPlusHealth

<div>Job Ref: TE0090 
Category: Information Technology 
Department: INFORMATION TECHNOLOGY 
Location: 50 Water Street, 7th Floor, New York, NY 10004
 
Job Type: Temporary 
Employment Type: Full-Time 
Work Arrangement: Hybrid 
Salary Range: $21.00 - $26.00 
Empower. Unite. Care.
MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.
About NYC Health + Hospitals
MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlusHealth has been committed to building strong relationships with its members and providers.
Position Overview
Reporting to the Help Desk Manager, the Service Desk Technician will provide first level troubleshooting support for a variety of computing support issues while ensuring the highest-level customer service. This role will provide day to day support for application, hardware and networking issues. The Service Desk technician should be able to handle a minimum of 60 customer contacts a day while maintaining a 90% first call resolution.
Duties &amp; Responsibilities
<ul><li>Acts as the first point of contact for all IT issues, quickly responding customers request for IT service within SLA guidelines.</li>
<li>Serves as primary support for end user access management requests including new employee technology onboarding, account setups, access changes and terminations. Follows established audit procedures to ensure all employees receive proper access as authorized by their job function.</li>
<li>Accurately triages and categorizes incidents and requests coming into the Service Desk, ensuring all tickets are properly documented in accordance with IT quality guidelines.</li>
<li>Uses remote tools (Go to assist, SCCM) to further diagnose and troubleshoot issues at remote locations.</li>
<li>Appropriately routes issues not resolved on initial contact to the correct team for resolution, ensuring all troubleshooting and triage steps are documented in ticketing before reassignment.</li>
<li>Assists in documentation of Service Desk troubleshooting procedures that can be shared with the team&rsquo;s knowledge base.</li>
<li>Assists in identification of trends in incidents, recommending recurring issues for problem management process.</li>
<li>To ensure continuity of essential services, this role maybe required to work variable shifts and/or overtime depending on business</li>
</ul>
Work Shifts
9:00 AM- 5:00 PM
Minimum Qualifications
<ul><li>Must be attending college</li>
<li>Willing to learn new technologies</li>
<li>Fundamental knowledge of Windows 10</li>
<li>Proficient in Microsoft Office</li>
</ul>
Professional Competencies:
<ul><li>Integrity and Trust</li>
<li>Customer Focus</li>
<li>Functional/Technical skills</li>
<li>Written/Oral Communication</li>
</ul>
#LI-Hybrid #MPH50</div>

Summer Intern - Service Desk Technician

Xcede

<div>
 
 Leading Privately Held Financial Services Firm - Office &amp; Reception Manager &ndash; NYC
 
 
 
 
 
 We are seeking a highly polished &amp; organized Office &amp; Reception Manager to oversee day-to-day office operations and front desk management for a Leading Privately Held Financial Services Firm in their New York location.
 
 
 
 
 
 You would be supporting their Professional Services and Capital Solutions groups across two floors, ensuring a client-ready office environment, seamless visitor experience, and strong operational execution. You would lead office remodeling projects, furniture procurement, and vendor management to maintain a premium workplace experience.
 
 
 
 
 
 Overview:
 
 
 &bull; Manage front desk operations including visitor experience, guest registration, mail/package handling, and phone/email routing.
 
 
 &bull; Own daily facilities operations across two floors, maintaining a professional, clean, and fully functional office environment.
 
 
 &bull; Serve as primary liaison with building management and coordinate service requests, repairs, and maintenance.
 
 
 &bull; Oversee conference room readiness, meeting setup, catering coordination, and hospitality support for client-facing meetings.
 
 
 &bull; Manage office vendors (cleaning, pantry, catering, maintenance, security, supplies) and monitor service quality.
 
 
 &bull; Lead office remodeling, refresh, and improvement projects including planning, vendor sourcing, project coordination &amp; execution.
 
 
 &bull; Manage office furniture purchasing, including vendor selection, ordering, delivery coordination, and workspace setup.
 
 
 &bull; Support space planning, seating assignments, office moves, onboarding desk setup, and badge/access coordination.
 
 
 &bull; Partner with Finance/AP to manage invoices, purchase requests, and budget tracking for facilities and office operations.
 
 
 
 
 
 It is an established organization which is experiencing significant growth which offer competitive benefits &amp; growth potential.
 
 
 
</div>

Office Manager

CUSA, LLC

<div>
 Front Desk Agent
 
 
 Fairfield Inn &amp; Suites by Marriott
 
 
 York, Nebraska
 
 
 You set the tone for every guest stay.
 
 
 At the Fairfield Inn &amp; Suites York, the front desk is the command center of the hotel. Guests arrive tired from the road, traveling for work, visiting family, or passing through Nebraska. You are the first person they meet and the person they remember when they leave.
 
 
 We are looking for someone who is upbeat, organized, and genuinely enjoys helping people. If you like fast paced environments, solving problems, and making guests feel welcome, this is a strong opportunity to build hospitality experience with the Marriott brand.
 
 
 What You Will Do
 
 
 <ul>
 <li>
 Welcome guests and provide efficient, friendly check-in and check-out
 </li>
 <li>
 Handle reservations, room assignments, and guest requests
 </li>
 <li>
 Answer phones and assist guests with information about the hotel and the York area
 </li>
 <li>
 Resolve guest concerns quickly and professionally
 </li>
 <li>
 Balance and manage cash, credit card transactions, and daily reports
 </li>
 <li>
 Coordinate with housekeeping and maintenance to keep operations running smoothly
 </li>
 <li>
 Maintain a clean, organized, professional front desk and lobby area
 </li>
 <li>
 Deliver the service standards expected from a Marriott-branded hotel
 
 
 </li>
 </ul>
 What We Are Looking For
 
 
 <ul>
 <li>
 Friendly, outgoing personality
 </li>
 <li>
 Strong communication and problem solving skills
 </li>
 <li>
 Ability to stay calm and organized during busy periods
 </li>
 <li>
 Dependable and punctual
 </li>
 <li>
 Basic computer skills
 </li>
 <li>
 Ability to work mornings, evenings, weekends, and holidays when needed
 </li>
 <li>
 Hotel experience is helpful but not required. We will train the right person
 
 
 </li>
 </ul>
 Why This Job Is Worth Considering
 
 
 <ul>
 <li>
 Work for the Marriott brand, one of the most recognized hotel companies in the world
 </li>
 <li>
 Opportunity to grow into supervisor or management roles in hospitality
 </li>
 <li>
 Stable year-round business with travelers from across the country
 </li>
 <li>
 Positive team environment where your effort matters
 
 
 </li>
 </ul>
 Benefits Include
 
 
 <ul>
 <li>
 Competitive hourly pay and bonus opportunity
 
 
 </li>
 </ul>
 If you enjoy people, take pride in good service, and want to build experience with a respected hotel brand, we would like to meet you.
 
 
 Apply today and join the team at Fairfield Inn &amp; Suites York.
 
 
 CUSA, LLC, one of the most successful hotel management companies in the industry is searching for a Front Desk Agent for the Fairfield Inn and Suites. When joining our team, you will be joining a company who prides themselves with providing exceptional guest service, recognizing our associates as our best asset, and providing value to our business partners and owners.
</div>

Front Desk Agent - Marriott

The Morgan Library & Museum

<div>Job Responsibilities
The Morgan seeks a full-time Visitor Service Supervisor to facilitate and promote welcoming and positive visitor experiences. The position participates in the training, management, and evaluation of visitor services assistants and monitors the implementation of admission processes and visitor policies; provides service to callers to the Box Office and Group Sales lines and processes sales transactions for ticketed programs, events, and group tours.
Responsibilities:<ul><li>
Train and supervise Visitor Services Assistants in daily operations and public programs support, ensuring superior levels of customer service.</li><li>
Become well-versed in and keep Visitor Services Assistants apprised of all current and upcoming exhibitions, audio tours, programs, events.</li><li>
Become well-versed in and train and supervise the Visitor Services Assistants on the Morgan&rsquo;s ticketing system.</li><li>
Respond to Box Office telephone calls and emails, process reservations, reconcile sales and manage cash handling and accounting processes.</li><li>
Answer telephone calls and emails to Group Sales lines, provide information and assistance for group reservations, prepare invoices and confirmations, and process group payments.</li><li>
Reconcile daily sales for the Admission Desk, oversee cash handling, replenish change, and manage accounting processes.</li><li>
Manage the Visitor Services Assistants&rsquo; monthly schedule.</li><li>
Fill-in for Visitor Services Manager or other Supervisor as needed.</li><li>
Monitor and replenish inventory of supplies and materials related to Admission Desk, and other areas as required.</li><li>
Monitor the appearance and condition of the Admission Desk, Information Desk, and Lobby areas and arranges for cleaning and/or maintenance as required.</li><li>
Coordinate with the Morgan&rsquo;s Security, Operations, and Public Programs Departments on a regular basis to ensure seamless operations across all front-facing spaces.</li><li>
Communicate any front-of-house resource needs as well as incidents and observations to Management</li><li>
Other duties and responsibilities as required</li></ul>
Qualifications:<ul><li>
Bachelor&rsquo;s Degree preferred</li><li>
Previous customer service and supervisory experience, especially in museum or attraction setting</li><li>
Excellent written and verbal communication skills.</li><li>
Computer literate (Microsoft word, POS system).</li><li>
Schedule is Tuesday to Saturday including Friday evenings. (Select holidays and other evenings occasionally required)</li><li>
Ability to handle multiple tasks simultaneously.</li><li>
Problem solving skills.</li><li>
Moderate physical activity may require lifting and moving boxes of materials (10-15 pounds) and/or stanchions (25 pounds)</li></ul>
Compensation: $54,000&ndash;$56,000 annually, commensurate with experience; excellent benefits.
The Morgan Library &amp; Museum receives many applications and inquiries for employment. Unfortunately, we are not able to respond to all of them. Due to the high volume of applicants, we can contact only those candidates whose skills and background best fit our needs.
EEO Statement The Morgan is an Equal Opportunity Employer and is committed to complying with all federal, state, and local equal employment opportunity laws. The Morgan provides equal employment opportunities to all employees and applicants for employment without regard to race or color, religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, gender identity or expression, sexual and reproductive health decisions or decision making (of covered persons or their dependents), disability, height, weight, marital status, familial status, domestic partnership status, caregiver status, genetic information or predisposing genetic characteristics, military status, domestic violence, sexual violence, or stalking victim status, pre-employment arrest record, or any other characteristic protected by law.
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.</div>

Visitor Services Supervisor

Explore 572+ Service desk specialist in New York this March. Find roles across top companies and apply now to boost your career.