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service desk specialist

Collaboredge

<div><div><div><b>Short Description:</b></div>
<div></div>
<div>The Helpdesk Specialist is a first level rep to the OCTO technical support team. They answer a variety of technical inquiries, documenting issues, and alerting senior staff in a timely fashion. Onsite:3 Days-12 hrs. shifts/1 Day every other week 8hrs</div>
<div></div>
<div><b>Complete Description:</b></div>
<div></div>
<div>The Office of the Chief Technology Officer is seeking a first level technical support representative. Who will be responsible for answering a variety of technical inquiries, documenting issues, and alerting senior staff in a timely fashion. Please view the roles and responsibilities below:
<br>
<br>
Work Arrangement / Schedule
<br>
<br>
Onsite - 6 PM - 6 AM: 3 Days-12 hrs shifts
<br>
<br>
Sunday: 9 AM - 6 PM: 1 Day every other week 8hrs
<br>
<br>
<b>Customer Support Entry Roles and Responsibilities</b><br>
</div>
<div>i. Answer calls in a dynamic IT operations environment, supporting multiple agencies</div>
<div><br>
ii. Provide desktop support for technical issues in a Call Center environment as well as off-site locations throughout the District of Columbia</div>
<div><br>
iii. Log and route service requests and incidents in an incident management system</div>
<div><br>
iv. Create and maintain knowledge articles in the agency's knowledge management system on a daily basis<br>
v. Provide a high level of customer service to end users on a daily basis</div>
<div><br>
vi. Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications</div>
<div><br>
vii. Troubleshoot issues related to agency specific applications and web applications</div>
<div><br>
viii. Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets</div>
<div><br>
ix. Collaborate with the IT leadership team to select and implement cost-effective technology for District</div>
<div><br>
x. Maintain service level agreements related to both Call Center and Desk Side support Service/Incident requests</div>
<div><br>
xi. Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents</div>
<div><br>
xii. Adhere to all Enterprise-wide security policies related to security and integrity of District-owned Resources</div><div><br>
<br>
</div><div><b>Candidate Skills Matrix:</b></div>
<div></div>
<div><i>Following sections are to be filled by the candidate:</i></div>
<div></div>
<div><b>Skills</b> | <b>Required/Desired</b> | <b>No. of Years</b> | <b>How many years of experience candidate has?
</b><br>
Bachelor&rsquo;s degree in IT or related field or equivalent experience | Required | 5 |
<br>
Customer service support experience in either a face to face or phone support role. | Required | 2 |
<br>
Excellent written and verbal communication skills in a professional setting | Required | 2 |
<br>
Provide technical support to computer system users by telephone, email, and etc. | Required | 1 |
<br>
Maintain computers, systems, and printers in a professional setting | Required | 1 |
<br>
Expertise in supporting desktop operating systems (Windows 10, 11, and Mac OSX 10.10.x) | Required | 1 |
<br>
Install and troubleshoot computer operating systems (Windows 10, 11, and Mac OSX 10.10.x) | Required | 1 |
<br>
Experience providing technical support in a call center environment where the candidate received multiple calls at once. | Required | 1 |
<br>
Provide customer-oriented results and build an efficient end-user support environment. | Required | 1 |
<br>
Experience with basic Active Directory functions such as account creations, password resets, and OU Management | Required | 1 |
<br>
Knowledge of Microsoft Office Suite (Office 365) | Required | 1 |
<br>
A Microsoft Certifications: MCP, Windows, 10, CompTIA A+ etc. | Highly desired | |</div><br>
<div></div>
<div></div>
<div><b>Background check:</b>
</div>
<div></div><ul><li>Extensive criminal history background check will be required. We cannot submit candidates with recent histories (go back seven years) of extensive driving, drug, robbery or any other illegal activity. Any criminal activity on the background check will eliminate the candidate from consideration. If selected, please make certain that you inform all candidates that they will have to complete this criminal background check prior to starting. NATIONAL background checks are required; Federal background checks are NOT compliant under this contract. A national background check is a national criminal background check that pulls criminal records from State and County Courts in almost every US State.</li></ul></div></div>

OCTO - Helpdesk Specialist Entry

SAIC

<div><p>Job ID: 2611944</p><p><b>
Location: </b>Washington, DC, US</p><p><b>
Date Posted: </b>2026-04-27</p><p><b>
Category: </b>Information Technology</p><p><b>
Subcategory: </b>Technical Support</p><p><b>
Schedule: </b>Full-Time</p><p><b>
Shift: </b>Day Job</p><p><b>
Travel: </b>No</p><p><b>
Minimum Clearance Required: </b>None</p><p><b>
Clearance Level Must Be Able to Obtain: </b>Public Trust</p><p><b>
Potential for Remote Work: </b>ORA_REMOTE</p><p><b><br>
Description</b>
</p>﻿
<p>SAIC is looking for outstanding Call Center candidates to join our Defense &amp; Civilian Sector in support of the US Department of Transportation. The DOT junior agent is the first line of contact with the DOT customer base.</p>
<p><b>
This role is fully ONSITE in Washington, DC.</b></p>
<p><b>
As such the agent is responsible for:</b></p>
<ul>
<li>The creation of Interactions and Incidents.</li>
<li>Provide basic technical and process assistance over the Phone and via Email.</li>
<li>Provide friendly, courteous support of all DOT employees and contractors.</li>
<li>Take part in the development and maintenance of a positive working relationship with all internal departments/organizations/employees and the successful candidate will demonstrate service excellence by providing high quality customer service at all times to all customers and internal staff.</li>
<li>As an integral point of contact for the Request Fulfillment process, the Tier 1 Agent will be expected to assist with the processing of Service Requests as well.</li>
<li>Shifts are M-F 7am-7pm EST.</li>
</ul>
<p><b>Responsibilities:</b></p>
<ul>
<li>Responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails, self-service requests and walk-in request.</li>
<li>Provides detailed level answers on Windows &amp; Office applications and provides escalation and routing for complex issues and requests.</li>
<li>Maintains ownership of calls throughout the lifecycle of the users request to include following up with end-user and escalation team.</li>
<li>Researches customer concerns and find appropriate resolutions.</li>
<li>Creates and maintains case management records of daily problems and remedial actions taken, or installation activities.</li>
<li>Other duties as assigned.</li>
</ul>
<p></p><p><b>Qualifications</b>
</p>﻿<p><b>
Requirements:</b></p><ul><li>
High School and 1-2 years of sufficient IT help desk / technical service experience supporting a service desk with relevant certification.</li><li>
Must possess excellent communication skills, be dependable, outgoing and positive with excellent problem solving skills.</li><li>
Must be willing to work effectively within a team environment in a fast-paced support role.</li><li>
Ability to obtain the HDI Customer Service Representative Certification within 6 months of employment.</li><li>
Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years with the ability to obtain a public trust.</li></ul>
<p></p>Target salary range: Up to $40,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.</div>

Service Desk Agent

CLOVEHITCH

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 CLGT Solutions, LLC dba CLOVEHITCH is a Service-Disabled Veteran-Owned small mission-focused business that provides professional solutions in the areas of intelligence, financial management, linguistics and administrative functions.
 <br/>
 <br/>
 CLOVEHITCH is seeking CLOVEHITCH is seeking a Help Desk Specialists to provide Tier 1/Tier 2 support for users of OFLC systems, resolving technical issues and supporting system access and functionality. This position is contingent upon contract award.
 <br/>
 <br/>
 <strong>
  Supervisory Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   N/A
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Principal Duties and Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Respond to user inquiries via phone, email, or ticketing system
  </li>
  <li>
   Troubleshoot system access, data entry, and application issues
  </li>
  <li>
   Provide guidance on system usage and processes
  </li>
  <li>
   Document issues, resolutions, and trends
  </li>
  <li>
   Escalate complex issues to higher-tier support
  </li>
  <li>
   Support system testing and user acceptance activities
  </li>
  <li>
   Maintain high customer service standards
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Experience, Skills and Abilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2&ndash;4 years help desk or IT support experience
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education and Other Requirements:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Associate&rsquo;s degree (or equivalent experience)
  </li>
  <li>
   Due to federal contract requirements, this position is restricted to U.S. citizens with eligibility for a suitability clearance
  </li>
  <li>
   Clean background check
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree (or equivalent experience)
  </li>
  <li>
   Experience with case management systems (FLAG preferred)
  </li>
  <li>
   Strong communication and problem-solving skills
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Physical Demands
  <br/>
  <br/>
 </strong>
 Primarily office work.
 <br/>
 <br/>
 <strong>
  Position Environment, Type &amp; Hours of Work
  <br/>
  <br/>
 </strong>
 Full-time, exempt, at client site located in Washington, DC, with standard business hours.
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 <strong>
  Travel
  <br/>
  <br/>
 </strong>
 No travel is expected with this position.
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 <br/>
 <em>
  CLOVEHITCH is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, veteran status, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
  <br/>
  <br/>
 </em>
 Powered by JazzHR
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 vJCQcneXE1
</div>


Help Desk Specialist

Invictus Capital Partners

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
Invictus Capital Partners is seeking an IT Service Desk Analyst in our Washington DC office. This position will serve as the first point of contact for technical issues for internal and remote employees, be responsible for providing exceptional customer service while completing a variety of desktop and help desk support activities at corporate headquarters for all Verus Mortgage employees/ Invictus Capital Partners. Handles routine day-to-day problems regarding PC&rsquo;s, hardware, software, and network/ZTNA issues.<br>
<br>
The IT Service Desk Analyst will require strong hardware, software, customer service and interpersonal skills. Very strong problem-solving skills will be essential, along with desktop operating systems, application support and network (Active Directory) experience. The position requires a self-motivated, detail-oriented, collaborative team player who will respond to incoming service requests from users in a prompt and courteous manner.<br>
<br>
This is a fully onsite role based in Washington, DC, with standard business hours of 8:00 AM &ndash; 5:00 PM, Monday through Friday.</div><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h3><br>
<ul>
<li>
Serve as the first point of contact for IT support requests via ServiceNow, Microsoft Teams, Outlook, phone, and in person</li>
<li>Provide hands-on technical support for hardware, software, peripherals, and connectivity issues</li>
<li>Troubleshoot and resolve issues related to Windows 11, Microsoft 365, ZTNA, printers, and business applications</li>
<li>Respond to incidents and service requests within defined SLAs; escalate when necessary</li>
<li>Deliver remote support using phone, video conferencing, and secure remote access tools</li>
<li>Perform root cause analysis for recurring issues and recommend preventive solutions</li>
<li>Build, re-image, and deploy Windows 11 devices using Windows Autopilot aligned with corporate standards</li>
<li>Configure and deploy full workstation setups (monitors, docking stations, peripherals, RingCentral phones)</li>
<li>Install and maintain required applications and endpoint security tools</li>
<li>Ensure all endpoints meet security, compliance, and patching requirements prior to deployment</li>
<li>Perform hardware diagnostics, repairs, and coordinate warranty services</li>
<li>Create, modify, and disable user accounts in Active Directory and Microsoft Entra ID (Azure AD)</li>
<li>Manage Microsoft 365 licenses, mailboxes, distribution lists, and shared mailboxes</li>
<li>Configure and maintain access to enterprise platforms (ShareFile, RingCentral, ZTNA/FortiCloud)</li>
<li>Enforce IT and Information Security policies (password standards, MFA, least-privilege access)</li>
<li>Support Duo MFA and YubiKey setup, troubleshooting, and replacement</li>
<li>Execute end-to-end IT onboarding, including account provisioning, equipment setup, and day-one readiness</li>
<li>Coordinate onboarding for both onsite and remote employees</li>
<li>Prepare, package, ship, and track IT equipment for remote users</li>
<li>Process offboarding by disabling accounts, revoking access, and coordinating equipment returns</li>
<li>Sanitize, re-image, and securely decommission devices per company policy</li>
<li>Generate shipping labels and manage inbound/outbound equipment logistics</li>
<li>Maintain accurate inventory of laptops, peripherals, and IT assets</li>
<li>Track asset lifecycle (deployment, repair, reassignment, retirement)</li>
<li>Manage incoming hardware deliveries and stage equipment for deployment</li>
<li>Ensure adherence to IT, security, and change management policies (ServiceNow)</li>
<li>Create and maintain technical documentation, SOPs, and knowledge base articles</li>
<li>Perform daily IT operational checklists</li>
<li>Support IT Operations and Security teams with projects (disaster recovery testing, system upgrades, office moves)</li>
<li>Properly dispose of IT equipment and waste according to company procedures</li></ul><br>
<h3 class="jobSectionHeader"><b>
Skills, Knowledge and Expertise</b></h3><br>
<ul>
<li>
High School Diploma or equivalent. Associate degree preferable, but not required</li>
<li>3+ years of experience with an IT Help Desk/Desktop Support focus</li>
<li>Must have excellent, customer service, interpersonal, written and verbal communication skills.</li>
<li>Very strong Experience providing email support, including Microsoft Outlook, and Office 365 applications.</li>
<li>Strong working knowledge of Active Directory Authentication including user account creation, deletion and password reset functionality.</li>
<li>Experience with computer imaging and desktop operating systems, Windows 11</li>
<li>Experience providing network support, including LAN, Wireless, and VPN troubleshooting</li>
<li>Very strong problem solving, analytical, troubleshooting, and technical support skills</li>
<li>Excellent time management skills, ability to effectively prioritize and execute tasks, multitask, ability to adapt to new technology changes, remain flexible and continue to learn new processes</li>
<li>Must have very strong experience interacting with people remotely and face-to-face</li>
<li>Possess a strong ability to adapt to evolving tasks and embrace continuous learning opportunities</li>
</ul><div><b>Preferred Skills/Experience</b></div><ul>
<li>Experience with service desk ticketing systems</li>
<li>Experience in supporting office network printers, VOIP phone system, office building security badge systems, mobile device email setup and connectivity</li>
<li>Strong knowledge of computer hardware and software, including Dell, Lenovo, Apple, Microsoft, Adobe, internet browsers, etc.</li>
<li>Familiarity with remote software tools</li>
<li>Poven experience in successfully managing or contributing to large scale projects</li>
</ul><div><br>
<b>Key Competencies</b></div><ul>
<li>Technical Troubleshooting: Diagnoses and resolves a wide range of IT issues efficiently</li>
<li>Customer Service Excellence: Delivers responsive, professional support to end users</li>
<li>Problem Solving: Identifies root causes and implements effective solutions</li>
<li>Time Management: Prioritizes and manages multiple requests in a fast-paced environment</li>
<li>Adaptability &amp; Learning Agility: Quickly adapts to new technologies and evolving processes</li>
</ul><div><br>
<b>How This Role Demonstrates Our Values</b></div><ul>
<li>Integrity: Ensures secure handling of systems, data, and user access in alignment with policies</li>
<li>Collaboration: Works closely with IT teams and end users to resolve issues and improve service delivery</li>
<li>Excellence: Provides high-quality, timely support that enhances employee productivity</li>
<li>Critical Curiosity: Continuously learns new technologies and seeks opportunities to improve IT processes</li></ul><br>
<h3 class="jobSectionHeader"><b>
Benefits</b></h3><br>
<ul>
<li>
Great compensation package, including competitive base pay</li>
<li>Discretionary annual bonus opportunity</li>
<li>Invictus medical, dental and vision is covered at 100% for all tiers.</li>
<li>We offer FSA&rsquo;s for healthcare, dependent care, transit and commuter costs.</li>
<li>Safe harbor 401(k) match of 4%; employees need 3-months of service to be eligible to participate. No vesting after that.</li>
<li>$80 per month cell phone reimbursement.</li>
<li>20 Days of PTO accrued at the beginning of the year, 10 company holidays plus sick time.</li>
<li>Tuition Reimbursement</li></ul><br>
<h3 class="jobSectionHeader"><b>
About Invictus Capital Partners</b></h3><div>
Invictus Capital Partners, LP (&ldquo;Invictus&rdquo;), a leading investment firm, and its subsidiary Verus Residential Loanco, LLC (&ldquo;Verus,&rdquo; and together with Invictus, the &ldquo;Companies&rdquo;), manage and oversee investments in Non-Agency single family residential mortgage loans. Invictus is located in Washington, D.C. and has approximately 50 employees, and Verus is located in Minneapolis and has approximately 200 employees. The Companies have overseen the acquisition of over $38 billion of mortgage loans since their inception. In addition, Invictus manages over $19 billion in gross assets and has completed over 70 rated securitizations. Interested candidates can learn more about the Companies by visiting www.invictuscp.com and www.verusmc.com.</div></div>

Service Desk Analyst

ApplyLogic Consulting Group, LLC

<div>
 View all jobs
 <br/>
 <br/>
 IT Service Desk Technician &ndash; Tier 2
 <br/>
 <br/>
 Washington, DC
 <br/>
 <br/>
 ApplyLogic is a fast-paced Service-Disabled Veteran-Owned Small-Business, headquartered in Vienna, VA. Our people are our greatest asset, and our company culture is grounded on that belief. We offer challenging and interesting work in a friendly and supportive environment. Through prime and subcontracts, we deliver best-in-class expertise to solve complex technical problems.
 <br/>
 <br/>
 We're looking for a talented
 <strong>
  IT Service Desk Technician
 </strong>
 to join our team in
 <strong>
  Washington, DC
 </strong>
 . This position will support a complex government client and will provide advanced technical support and endpoint management in an enterprise environment. In this role, you will handle escalated user issues, support workstation management, and contribute to patching, compliance, and operational stability.
 <br/>
 <br/>
 <strong>
  Work Location:
  <br/>
  <br/>
 </strong>
 Onsite &ndash; Work from one of our office locations.
 <br/>
 <br/>
 <strong>
  Clearance
  <br/>
  <br/>
 </strong>
 Must be US citizen with the ability to obtain a Secret security clearance.
 <br/>
 <br/>
 <strong>
  Primary Roles And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Troubleshoot escalated workstation, operating system, and application issues
  </li>
  <li>
   Support endpoint configuration, patching, and compliance activities
  </li>
  <li>
   Manage devices using enterprise tools such as Intune and MECM/SCCM
  </li>
  <li>
   Support account administration, policy enforcement, and Group Policy-related tasks
  </li>
  <li>
   Assist with software installations, updates, and troubleshooting
  </li>
  <li>
   Support vulnerability remediation for desktop systems and client devices
  </li>
  <li>
   Document resolutions, support procedures, and recurring technical issues
  </li>
  <li>
   Coordinate with Tier 3 and engineering teams on complex incidents
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Education, Experience, &amp; Skills:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Associate degree, technical training, or equivalent experience
  </li>
  <li>
   2+ years of enterprise IT support experience
  </li>
  <li>
   Strong troubleshooting and problem-solving skills
  </li>
  <li>
   Experience supporting end users in structured or SLA-driven environments
  </li>
  <li>
   Microsoft Intune and/or MECM/SCCM
  </li>
  <li>
   Windows desktop administration and troubleshooting
  </li>
  <li>
   Patch management and endpoint compliance
  </li>
  <li>
   Active Directory, Group Policy, and account administration
  </li>
  <li>
   Microsoft 365 support in enterprise environments
  </li>
  <li>
   ServiceNow or comparable ticketing systems
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications:
  <br/>
  <br/>
 </strong>
 CompTIA Security+
 <br/>
 <br/>
 <strong>
  The Perks of Being on Our Team
  <br/>
  <br/>
 </strong>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 ApplyLogic offers competitive salaries with a robust Fortune-500 type benefits package. Some of the benefits you will receive when you join us are:
 <br/>
 <br/>
 <ul>
  <li>
   Employee Assistance Program
  </li>
  <li>
   401K
  </li>
  <li>
   Medical/Dental/Vision Insurance
  </li>
  <li>
   Life/Short-Term Disability/Critical Illness/Accident Insurance
  </li>
  <li>
   15 PTO Days
  </li>
  <li>
   11 Federal Holidays
  </li>
  <li>
   Up to $5K towards continuing education and/or professional development
  </li>
 </ul>
</div>


IT Service Desk Technician – Tier 2

Peraton

<div><div><h5 class="jobSectionHeader"><b>ABOUT PERATON</b></h5><p>
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world&rsquo;s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we&rsquo;re keeping people around the world safe and secure.</p></div><div><h5 class="jobSectionHeader"><b>
ABOUT THE ROLE</b></h5><div><div>
Peraton is currently hiring a <b>Cyber Case Management &ndash; Junior-level Service Desk Analyst</b> for its' Federal Strategic Cyber programs.</div><div></div><div><b><br>
Location: Arlington, VA and Washington, DC (On-Site)</b></div><div></div><div><br>
As the nation&rsquo;s risk adviser, we (CISA) help our partners strengthen their own capabilities and connect our stakeholders in industry and government to each other and to resources, analyses, and tools to help them build their own cyber, communications, and physical security and resilience, and in turn, strengthening national resilience.</div><div></div><div><b><br>
In this role, you will:</b></div><ul><li>
Lead small projects with manageable risks and resource requirements</li><li>
Interact with senior customer personnel on significant matters</li><li>
Coordinate activity across organizational lines</li><li>
Develop the overarching process of receiving, triaging, assigning, tracking, closing, and finalizing the record of reported incidents</li><li>
Draft organizational documentation such as Concept of Operations, Standard Operating Procedures, Work Instructions, etc.</li><li>
Ensure tactical implementation of the incident reporting processes, staffing, and technologies</li><li>
Identify opportunities to increase the efficacy of cyber incident report handling and workflows</li><li>
Document challenges, coordinates across teams to identify opportunities for process improvement, and recommend solutions to ensure incident reporting apparatus success</li><li>
Understand cyber, physical, and communications incident trend analysis and reporting functions</li><li>
Correlate and associate potential threat activities to inform senior decision makers</li><li>
Ensure timely and effective response to internal and external mission partners</li><li>
Validate the appropriate incident escalation and reporting procedures</li><li>
Seek to improve the quality, productivity, and sharing of information pertaining to the incident reporting life cycle</li></ul><div><b>
Duties may also include but are not limited to:</b></div><ul><li>
Act as a resource for colleagues with less experience</li><li>
Identify, log, categorize, perform initial triage, routing, and resolving incidents and requests</li><li>
Manage the lifecycle of incident and request tickets in accordance with interface agreements</li><li>
Performing customer relationship management activities with mission partners</li><li>
Perform internal coordination and follow up for distributed actions</li><li>
A willingness to learn new tools and technologies and take on new responsibilities as assigned</li></ul></div></div><div><h5 class="jobSectionHeader"><b>
QUALIFICATIONS</b></h5><div><div><b>
Basic Requirements:</b></div><ul><li>
BS/BA with 1+ years of related experience. An additional 4 years of experience may be considered in lieu of degree.</li><li>
In-depth conceptual and practical knowledge in job discipline and basic knowledge of related job disciplines.</li><li>
Experience leading projects or having led project steps within a broader project or have accountability for on-going activities or objectives.</li><li>
Experience in providing solutions to complex problems which require regular use of ingenuity and creativity.</li><li>
Demonstrated ability to work independently, receive minimal guidance.</li><li>
Experience with developing formal, written guidelines or instructions with operational and technical components.</li><li>
Demonstrated understanding of organizational structure and alignment to business operations.</li><li>
U.S. citizenship and an active Top Secret Security Clearance and the ability to obtain TS/SCI.</li><ul><li>
In addition, selected candidate must be able to obtain and maintain a favorably adjudicated DHS background investigation (EOD) for continued employment.</li></ul></ul><div><b>
Preferred Qualifications:</b></div><ul><li>
Security+ Certification.</li><li>
ITIL Foundation Certification.</li><li>
Minimum of 1 year supporting a WATCH Operations Center or Security Operations Center.</li><li>
Worked within a customer service-oriented environment.</li><li>
Developed business operational workflow models.</li><li>
Exceptional communication skills.</li><li>
Technical writing skills.</li><li>
Experience in using the Remedy and ServiceNow ticketing suite.</li></ul></div></div><div></div><div><h5 class="jobSectionHeader"><b><br>
DETAILS</b></h5><div><p>
<b>Target Salary Range:</b> $51,000 - $82,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual&rsquo;s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
</p></div><div><p>
<b>Benefits Statement:</b> Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.
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<b>Application Statement:</b> The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.
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EEO:</b> Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.</p></div></div><div></div>

CYBER CASE MANAGEMENT – JUNIOR-LEVEL SERVICE DESK

U.S. Securities and Exchange Commission

IT SPECIALIST - EXECUTIVE SUPPORT

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