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service desk analyst

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service desk technician l1

Milestone Technologies

<div><div><div><div><div><h2 class="jobSectionHeader"><b>Company Overview</b></h2>
<p>
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.<br>
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Our seasoned professionals deliver services based on Milestone&rsquo;s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.</p><br>
<h2 class="jobSectionHeader"><b>
Job Overview</b></h2>
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We're seeking a Help Desk Technician to join our skilled IT Help Desk Operations team, providing support to local and global internal users. The goal is to deliver excellent technical and non-technical support with outstanding customer service and timeliness. The role involves supporting both Mac and PC environments, resolving complex technical issues efficiently, and valuing the people behind the problems. This position operates Monday through Friday during standard business hours.</p><div><b>
How You Will Make an Impact:</b><br>
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<ul><li>Provide hardware and software IT support and technical education to end users, both remotely and onsite.</li><li>Apply critical thinking to efficiently troubleshoot simple and complex user requests and issues, providing context and information for the best solutions.</li><li>Troubleshoot client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi, wired connectivity to the internal network, password resets, etc.</li><li>Support user requests, perform break/fix or remote installations as needed.</li><li>Support AV for internal and customer-facing events.</li><li>Lead in ticket processes and provide coaching for other Technicians when workflow deficiencies are identified.</li><li>Have a deep understanding of defined team metrics and take actions based on current trends in Service.</li><li>Document systems and ensure continuous process improvement.</li><li>Display learning agility by actively seeking answers when technically challenged.</li><li>Seek feedback from other Help Desk Technicians to optimize and improve support, maintaining a solid understanding of general user support needs and requirements.</li></ul></div><h2 class="jobSectionHeader"><b>
Qualifications:</b></h2><ul><li>Minimum 1+ years of experience in a Help Desk role with walk-up service required; VIP support preferred. 80% MacOS support and 20% PC's</li><li>Demonstrable understanding of Mac OS from command line troubleshooting to resolving individual application failures.</li><li>Advanced working knowledge of collaboration tools such as Slack, Teams, and Google Workspace.</li><li>Demonstrated knowledge of Microsoft Exchange and/or Google Admin, including a firm understanding of Groups and permissions, is required.</li><li>Knowledge of Windows, in issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues, is a plus.</li><li>Familiarity with platforms such as ServiceNow, Zendesk, Jira, or Okta preferred.</li></ul><h2 class="jobSectionHeader"><b>
Skills</b></h2><ul><li>Effective interpersonal communication skills with a high degree of empathy are a must.</li><li>Can deliver outstanding customer service and provide simplified explanations of complex technical issues.</li><li>Applies critical thinking and root cause analysis to complex end-user requests and incidents.</li><li>Ability to support others in a team environment, as well as the ability to work with limited supervision.</li><li>Adapts well to ever-changing needs and business processes.</li><li>Ability to facilitate or teach is highly preferred.</li></ul><p></p><div><br>
#LI-JW1</div><p></p><h2 class="jobSectionHeader"><b><br>
Compensation</b></h2>
<p>
Estimated Pay Range: The estimated pay range for this position is USD $30.00/Hr. - USD $33.00/Hr. and is a Non-Exempt role.
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Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.</p><br>
<h2 class="jobSectionHeader"><b>
Our Commitment to Diversity &amp; Inclusion</b></h2>
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<p><i>At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.</i><br>
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<i>Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
</i><br>
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<i>We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.</i></p></div></div></div></div></div></div><p></p>

Service Desk Technician L1

MaduSalon

<p>Madusalon is seeking a <b>Salon Coordinator</b> to join our team and serve as the operational heartbeat of our salon. This role is essential to delivering a seamless luxury guest experience while supporting stylists, systems, and daily salon flow.</p><p>We are looking for a highly organized, polished, and proactive professional who thrives in a fast-paced environment, communicates clearly, and takes ownership of results. The ideal candidate understands that front desk excellence directly impacts guest retention, stylist productivity, and overall salon success.</p><p><b>Role Overview</b></p><p>The Front Desk Coordinator is responsible for <b>guest experience, scheduling accuracy, front desk operations, and administrative execution</b>. This role requires strong attention to detail, confidence in communication, and the ability to balance hospitality with policy enforcement.</p><p>You will be expected to follow established systems, meet performance standards, and contribute to a clean, calm, and elevated salon environment.</p><p><b>Key Responsibilities:</b></p><p><i><b>Guest Experience &amp; Communication</b></i></p><ul><li>Greet and welcome all guests warmly, professionally, and consistently</li><li>Serve as the primary point of contact for guest inquiries, concerns, and follow-ups</li><li>Handle guest issues with empathy, clarity, and professionalism, escalating when appropriate</li><li>Maintain a calm, solutions-oriented presence during busy or high-pressure moments</li></ul><p><i><b>Booking &amp; Scheduling Standards</b></i></p><ul><li>Secure accurate bookings based on stylist availability, service timing, and salon guidelines</li><li>Confirm <b>card on file</b> for all guests at time of booking and communicate cancellation policies clearly</li><li>Process reschedules and cancellations strictly within policy and approved timeframes</li><li>Ensure appointment notes, service details, and guest profiles are complete and up to date</li><li>Inform stylists of guest arrivals, delays, service needs, and special notes</li></ul><p><i><b>Operations &amp; Administrative Duties</b></i></p><ul><li>Manage incoming phone calls, emails, deliveries, and general correspondence</li><li>Process transactions accurately, issue receipts, and support retail sales at checkout</li><li>Maintain front desk systems including STX scheduling, guest profiles, and daily reports</li><li>Perform administrative tasks such as filing, data entry, transaction logging, and record updates</li><li>Support inventory tracking and notify management of low stock or supply needs</li></ul><p><i><b>Salon Presentation &amp; Cleanliness</b></i></p><ul><li>Maintain a <b>clean, organized, and professional reception and lobby area at all times</b></li><li>Support daily salon flow by assisting with light operational tasks as needed</li><li>Uphold Madusalon&rsquo;s standards for appearance, attire, and workspace presentation</li></ul><p><i><b>Sales, Marketing &amp; Brand Support</b></i></p><ul><li>Confidently communicate current promotions, services, and retail offerings to guests</li><li>Support add-on and retail conversations in alignment with salon goals</li><li>Assist with front desk&ndash;led social media content as assigned</li><li>Track and report on assigned front desk KPIs as requested by management</li></ul><p><i><b>Accountability &amp; Performance</b></i></p><ul><li>Meet performance expectations related to booking accuracy, guest experience, policy adherence, communication quality, and administrative consistency</li><li>Participate in regular check-ins, feedback conversations, and ongoing training</li><li>Take ownership of growth, learning, and continuous improvement in the role</li></ul><p><i><b>Requirements &amp; Qualifications</b></i></p><ul><li>High school diploma or GED required</li><li>Minimum 1 year of receptionist, front desk, or customer-facing experience (salon or hospitality preferred)</li><li>Proficiency with administrative software (GSuite, Microsoft Suite; scheduling systems a plus)</li><li>Strong written and verbal communication skills</li><li>Excellent time management, organization, and multitasking abilities</li><li>Ability to remain calm, professional, and solution-focused in stressful situations</li><li>Sales-minded with a service-first approach</li><li>Consistent professional appearance and positive demeanor</li><li>Reliable, punctual, and detail-oriented</li></ul><p><i><b>Employment Details</b></i></p><ul><li><b>Pay:</b> Hourly + Commission</li><li><b>Location:</b> Cow Hollow / Marina (San Francisco)</li><li><b>Employment Status:</b> Trial period upon hire to ensure mutual fit</li></ul><p><b>How to Apply</b></p><p>If you&rsquo;re interested in joining a supportive, high-standard salon environment, please submit:</p><ul><li>A copy of your resume</li><li>A brief cover letter</li><li><b>2&ndash;3 professional references (former supervisors or managers preferred) that we may contact if needed</b></li></ul><p><i>Madusalon complies with the California Fair Chance Act. We will consider qualified applicants with criminal histories after a conditional offer of employment and follow all legally required individualized assessment procedures.</i></p><p>We strongly encourage applicants to <b>drop off their resume in person</b> so you can get a feel for the salon and our culture.</p><p>Pay: From $20.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li></ul><p>People with a criminal record are encouraged to apply</p><p>Work Location: In person</p>

Salon Coordinator

L.E.K. Consulting

<div>
 Location
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 San Francisco
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 <strong>
  Job Description
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 </strong>
 <strong>
  About L.E.K. Consulting:
  <br/>
  <br/>
 </strong>
 L.E.K. Consulting (&ldquo;L.E.K.&rdquo;) is a global management consulting firm that uses deep industry expertise and rigorous analysis to help business leaders achieve practical results with real impact. It is uncompromising in its approach to helping clients consistently make better decisions, delivering improved business performance, and creating greater shareholder returns. The firm advises and supports global companies that are leaders in their industries &mdash; including the largest private and public sector organizations, private equity firms, and emerging entrepreneurial businesses. Founded more than 35 years ago, L.E.K. employs more than 2,200 professionals across the Americas, Asia-Pacific, and Europe and is recognized as a top consulting firm to work for. For more information, go to www.lek.com.
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 <strong>
  Overview Of Service Desk Analyst I
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 The L.E.K. IT Department is seeking a Service Desk Analyst I to join the team. This position will report directly to the Regional Service Desk Manager.
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 The Service Desk Analyst I provides excellent face to face customer service, follows instructions to deliver zero defect deployments, takes direction well, executes assigned project tasks on time, and is self-motivated.
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  Responsibilities Include, But Are Not Limited To
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   Providing level 1 support to the L.E.K. global staff via multiple communication channels including but not limited to phone, video, chat, in person, and email
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   Troubleshooting hardware and software issues courteously and expeditiously
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   Keeping inventory accurate and assessing the requirement for IT equipment
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   Answering and appropriately handling customer support requests via phone, e-mail, voice mail, and instant messaging.
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   Managing regional staff motion procedures such as account creation, laptop imaging and configuration, desk setup, mobile configuration, equipment distribution and collection etc.
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   Liaising with regional admin or smart hands to setup/reimage laptops in remote offices when required
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   Managing IT equipment upgrades for the region
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   Work with supplier warranty to repair broken laptop and mobile
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   Other IT related functions and projects as requested that are not limited to daily support
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   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
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 </strong>
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  Technical Skills
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   Understanding of PCs, tablets, mobile phones, peripherals, and various operating systems including but not limited to Windows, Apple iOS, and Android
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   An aptitude for acquiring technical skills and an eagerness to learn about all L.E.K. software and hardware
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  </li>
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  Work Style
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   Excellent verbal and written communication skills
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   Excellent customer service, including empathic listening skills
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   Solid self-starter with the ability to work in a team environment
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   Excellent follow-up skills to see tasks through to resolution and communicate problem status to end users such as notification of completion, notification of delay, and rationale
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   Excellent organizational skills, prioritizing and managing multiple tasks
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   Solid ability to offer and accept feedback and constructive suggestions
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   Strong people skills and a knack for problem solving
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  </li>
 </ul>
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  Professional Experience &amp; Education
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   Experience in a customer focused role
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   Associates and/or bachelor's degree or certificate program
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  </li>
 </ul>
 For more information and to apply, go to
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 <ul>
  <li>
   L.E.K. Consulting is an Equal Opportunity Employer
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   L.E.K. Consulting has a hybrid work model in place for our U.S. offices.
  </li>
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   In California, the base salary is between $40,000 - $45,000 (USD); placement within this range will vary based on experience and skill level. L.E.K. also offers a performance bonus, profit sharing and other benefits.
  </li>
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   Applicants for this position must be legally authorized to work in the United States on a permanent basis without the need for employer sponsorship. Unfortunately, we are unable to consider candidates requiring sponsorship for visas, including but not limited to TN, H1-B, F-1, STEM OPT/CPT, or any other work authorization.
  </li>
 </ul>
</div>


Service Desk Analyst

University of California - San Francisco

<p><i><b>Duration will be approximately three months. Includes optional medical benefits, holiday pay and sick leave accrual.</b></i></p><p>The Registered Dental Assistant is responsible for assisting the Orthodontic faculty and residents with patient care.The assistant is responsible of the set up and cleaning up of the dental operatories, taking dental impressions (alignate and digital), taking x-rays, uploading records, sterilizing instruments, monitoring supplies, inventory, and assisting front desk with patient flow in clinic.</p><p><b>Clinical &amp; Chairside Assisting</b></p><ul><li>Assist Orthodontic residents and faculty with patient care, including exams and orthodontic procedures</li><li>Provide chairside assistance during cementation of bands and brackets, debanding, and impressions</li><li>Perform orthodontic procedures within the scope of RDA licensure</li><li>Prepare operatories for examinations and orthodontic procedures</li><li>Set up and break down operatories in accordance with clinic policies and procedures</li><li>Set up instrument trays appropriate for each procedure</li><li>Ensure all instrumentation is cleaned and sterilized per established infection control policies</li><li>Maintain cleanliness of operatories and clinical areas</li><li>Ensure operatories are fully stocked and replenish supplies as needed</li></ul><p><b>Laboratory &amp; Case Management</b></p><ul><li>Track scans and impressions sent to laboratories</li><li>Review patient schedules two weeks in advance to confirm receipt of lab cases prior to appointments</li><li>Follow up on lab cases, including Invisalign cases</li><li>Communicate with the Front Desk regarding rescheduling needs in advance</li><li>Pour models and construct Essix retainers</li><li>Maintain laboratory and stock room areas</li></ul><p><b>Radiology</b></p><ul><li>Take periapical, full-mouth panoramic, cephalometric radiographs, and 3D CBCT scans</li><li>Perform radiology procedures in compliance with patient safety and exposure protocols</li><li>Upload and download radiographic images into imaging systems</li><li>Maintain radiology equipment and report any equipment issues</li></ul><p><b>Records &amp; Imaging Support</b></p><ul><li>Upload photos, scans, and X-rays into imaging and aligner software</li><li>Download and prepare patient records for release to the Front Desk</li><li>Ensure accurate documentation and image management</li></ul><p><b>Equipment &amp; Supply Management</b></p><ul><li>Order supplies as needed</li><li>Perform scheduled equipment maintenance</li><li>Report equipment failures promptly</li></ul><p><b>Administrative &amp; Team Support</b></p><ul><li>Assist the Front Desk with patient flow as needed</li><li>Maintain professional interpersonal relationships in alignment with UCSF PRIDE Values</li><li>Support initiatives aligned with the School of Dentistry True North Strategic Vision, including participation in training and staying current with new equipment and technologies</li><li>Perform other duties as assigned by clinic management</li></ul><p>Required:</p><ul><li>Completion of an accredited Dental Assisting program</li><li>Current and active California Registered Dental Assistant (RDA) license</li><li>California X-Ray Safety Certification</li><li>Current CPR/BLS certification</li><li>Minimum two (2) years of experience working as an RDA in an orthodontic dental practice</li><li>Experience taking radiographs on both pediatric and adult patients</li><li>Basic computer proficiency, including experience with imaging and dental software systems</li><li>Knowledge of infection control policies and procedures and HIPAA compliance requirements</li><li>Knowledge of maintenance and proper operation of dental equipment and instruments</li><li>Demonstrated reliability and consistent attendance</li><li>Ability to multi-task effectively in a fast-paced clinical environment</li><li>Excellent interpersonal and communication skills</li><li>Ability to work efficiently both independently and collaboratively in a team-based setting</li></ul><p>Pay: $33.00 - $41.00 per hour</p><p>Benefits:</p><ul><li>Health insurance</li></ul><p>Work Location: In person</p>

Registered Dental Assistant

The John Stewart Company

<div>Overview:
<div><b>
COMPANY SUMMARY:</b></div><div>
The John Stewart Company is a full-service housing management, development and consulting organization that began in 1978 with a commitment to providing high quality service in the affordable housing sector. We work to enrich the lives of our residents and employees, while delivering our services cost‐effectively, efficiently and with the highest levels of professionalism, compassion, integrity and respect.</div><div></div><div><br>
</div><div><b>SUMMARY OF THE POSITION:</b></div><div>
Under the direction of the Property Manager, the Desk Clerk monitors traffic in and out of the building, communicates with tenants, visitors and staff. Writes end of shift reports and incident reports, writes work orders, enforces project policies in a manner consistent with fair housing regulations, and keeps the reception area neat.</div><br>
<div></div><ul><li>
This is a PSH site with TCAC, LOSP, and NPLH.
</li></ul>Responsibilities:
<ul><li>Answer telephones, direct calls, take messages and make emergency calls when situations arrive.</li><li>
Assist with office responsibilities such as completing work orders, comment cards, visitor violation forms and other duties assigned by management.</li><li>
Inform visitors of visitor policy, check visitor ID and sign visitors in and out of the building.</li><li>
Complete incident reports to record unusual building activity.</li><li>
Distribute resident mail on daily basis.</li><li>
Fill in as requested when other desk clerks are absent.</li><li>
Testing of annual tuberculosis may be required as well as following Exposure Control Protocol for blood borne pathogens.</li></ul>
Qualifications:
<ul><li>Experience working with people of various cultural backgrounds, especially those with special needs is a plus.</li><li>
Knowledge of federal, state and local laws and Fair Housing guidelines.</li><li>
Ability to read, understand and communicate fluently in English.</li><li>
Good sense of awareness, urgency and follow procedures to solve problems.</li></ul>
Benefits-at-a-glance:
<div>
 Benefits for Employees who work 30+ hours/week -</div><ul><li>
Medical, dental and vision care; preventative medical care paid at 100%.</li><li>
Vacation leave of up to ten days per year in the first year.</li><li>
Up to 80 hours of sick time per year.</li><li>
Flexible Spending Accounts for Health Care and Dependent Care.</li><li>
Company paid Life AD&amp;D Long Term Disability.</li><li>
Free, confidential counseling through our Employee Assistance Program.</li><li>
Commuter benefit program.</li><li>
Discounts for AT&amp;T and ClassPass.</li><li>
$100 annual Wellness Reimbursement.</li><li>
Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week).</li></ul><div></div><div><br>
Benefits for Employees who work less than 30 hours/week -</div><ul><li>
Free, confidential counseling through our Employee Assistance Program.</li><li>
Commuter benefit program.</li><li>
Discounts for AT&amp;T and ClassPass.</li><li>
$100 annual Wellness Reimbursement.</li><li>
Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week)</li><li>
Up to 80 hours of sick time per year.</li></ul>
Equal Opportunity Employer: The John Stewart Company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws. The John Stewart Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative. California Consumer Privacy Act:
<div><b>
Effective January 1, 2020, the California Consumer Privacy Act requires businesses that meet certain minimum threshold requirements to provide a &ldquo;notice at collection&rdquo; to applicants for employment who reside in California. The notice at collection describes the categories of personal information to be collected about these California applicants and the purposes for using that personal information. Therefore, we have posted the Company&rsquo;s </b><b>&ldquo;Notice At Collection For California Applicants&rdquo; here</b><b>. Please review this Notice at your convenience.</b></div></div>

Desk Clerk - 1064-1068 Mission Street

G & C Auto Body, Inc.

<div><div><div><div><div><div><div>This ad is for an EXPERIENCED Auto Body Painter ONLY and is not an entry level position.</div>
<div></div><div>PLEASE ONLY APPLY IF YOU ARE A JOURNEYMAN AUTO BODY REFINISH TECHNICIAN.</div>
<div><div>This is not an entry level position and we will not be responding to those without experience.</div>
<div></div><div>G &amp; C Auto Body has been family owned and operated by the Crozat family since 1972 with a strong commitment to excellence and world class customer service. We have 58 locations in the following counties in Northern California: Alameda, Butte, Contra Costa, Fresno, Marin, Mendocino, Solano, San Francisco, San Joaquin, Stanislaus, Sacramento, Santa Clara, Shasta, Sonoma and Yuba with plans to expand even more in 2026.</div>
<div></div><div><b><i>We are continuing to grow and are adding more talent to our teams!</i></b><br>
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We provide a family feel where you aren't just a number but we have the structure and support of a larger corporation. With consistent hours, advanced equipment, ongoing education/training and great benefits, what are you waiting for? Apply NOW!</div>
<div></div><div><b>Our Core Values:</b></div>
<div><i>We have a relentless focus on results</i></div>
<div><i>We have an unmatched work ethic</i></div>
<div><i>We embrace transparency</i></div>
<div><i>We continuously evolve</i></div>
<div></div><div>Go to http://gandcautobody.com/ to learn more about the company and values that make us one of the best.</div>
<div></div>We have a rare opening on our Refinish Team for a Journeyman Auto Body Refinish Technician.</div>
<div><br>
If you are really good at your craft, we will work very hard to support you and provide a fulfilling career with great benefits. We have a very seasoned team, production managers and provide the best income in town.<br>
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We never have a shortage of work for our auto body painters.<br>
The painters and the technicians are our stock and trade; you directly produce what we sell, we will treat you with appreciation and respect.<br>
Experienced refinish technicians will have a minimum of 3 years of experience, and be familiar with PPG Envirobase.<br>
We will provide support staff and give you the tools you need to succeed.<br>
<br>
<b>Benefits of the Auto Body Refinish Technician position:</b>
<ul><li>$110,000 - 145,000/year expected annual compensation (31 to 36 per hour plus eligibility for variable production-based bonuses expected to range from 2400 to 4500 per month)</li></ul>
<ul><li>Medical, dental and vision benefits PLUS a Medical Copay Visa (Premiums PAID 100% for the employee)</li><li>401(k) Plan plus matching</li><li>Paid holidays and paid time off (PTO). PTO starts accruing on first day</li></ul>
<ul><li> Company paid Basic Life &amp; AD&amp;D Insurance</li></ul>
<ul><li> Voluntary benefits include: accident insurance, critical illness insurance, hospital indemnity insurance and pet benefits and insurance.</li></ul>
<ul><li> Also including commuter benefits, global emergency assistant services and employee assistance program (EAP)</li></ul>
</div><ul><li>Hours: Monday - Friday 7:30am to 5:00pm with a 30 minute lunch</li></ul>
<div></div><div>Apply now to set up some time to have a confidential chat and check out your new home!<br>
<br>
Thanks for your interest in our company</div></div></div></div></div></div></div>

Experienced Auto Body Refinish Technician

CVS Health

<div><p>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.</p><p></p><p><b>
Job Purpose and Summary:</b></p><p></p><p>
At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system &ndash; and their personal health care &ndash; by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day and our Pharmacy Technicians (Technicians) play a critical role in supporting our pharmacy teams to consistently deliver on our brand promise.</p><p></p><p>
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our patients and customers to deliver an exceptional experience. Technicians assist the pharmacy team to ensure that pharmacy operations run smoothly, our patients&rsquo; prescriptions are filled promptly, safely, and accurately, and we are providing caring service that exceeds patient expectations. Technicians operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication. Throughout their shifts and in all customer and colleague interactions, they demonstrate genuine care and contribute to a safe and inclusive culture where all people feel valued and empowered.</p><p></p><p>
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State&rsquo;s Board of Pharmacy guidelines. Until the Pharmacy Technician has completed all necessary requirements, duties may be restricted by the Pharmacy Manager.</p><p></p><p>
A Technician is responsible for contributing to safe and effective operations of the pharmacy, including but not limited to:</p><p></p><ul><li>
Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health</li><li>
Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment</li><li>
Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone; keeping patients healthy by offering immunizations and other services at the register and over the phone; and demonstrating compassionate care by solving or escalating patient problems</li><li>
Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.</li><li>
Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback; actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients</li><li>
Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; voluntarily traveling to stores in the market to work shifts as needed by the business</li><li>
Understanding and complying with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles. Complying with CVS policies and procedures to ensure patient safety, compliance with controlled substance dispensing and recordkeeping, and to protect patient privacy and security</li><li>
Delivering additional patient health care services (e.g., immunizations, point-of-care testing, and voluntarily staffing offsite clinics), where allowable by law and supported by required training and certification</li></ul><p></p><p>
Where permissible, the Pharmacy Technician may also support immunizations, which includes the following responsibilities:</p><ul><li>
Completing additional licensure and training requirements, in compliance with state Board of Pharmacy regulations, to obtain Technician Immunizer status to support preparing and administering vaccines</li><li>
Educating patients about the importance of vaccines and referring patients to the Pharmacist-on-duty for vaccination questions</li><li>
Monitoring for, and responding to, adverse reactions; reporting adverse reaction events per public health requirements</li><li>
Reviewing and collecting patient information; tracking and documenting for each applicable patient</li><li>
Monitoring and managing vaccine supplies</li></ul><p></p><p><b>
Required Qualifications:</b></p><ul><li>
Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification<ul><li>
If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age</li><li>
If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program</li></ul></li><li>
State-level licensure and national certification requirements vary by state, click here to learn more.</li></ul><p></p><p><b>
Essential Functions:
</b></p><ul><li>Regular and predictable attendance, including nights and weekends</li><li>
Ability to complete required training within designated timeframe</li><li>
Attention and Focus:<ul><li>
Ability to concentrate on a task over a period of time</li><li>
Ability to pivot quickly from one task to another to meet patient and business needs</li><li>
Ability to confirm prescription information and label accuracy, ensuring patient safety</li></ul></li><li>
Customer Service and Team Orientation:<ul><li>
Actively look for ways to help people, and do so in a friendly manner</li><li>
Notice and understand patients&rsquo; reactions, and respond appropriately</li></ul></li><li>
Communication Skills:<ul><li>
Use and understand verbal and written communication to interact with patients and colleagues</li><li>
Utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times</li></ul></li><li>
Mathematical Reasoning:<ul><li>
Ability to use math to solve a problem, such as determining the total number of tablets to dispense, day&rsquo;s supply, and/or number of full bottles and additional bottles needed to fill a prescription</li></ul></li><li>
Problem Resolution:<ul><li>
Identifying challenging patient or colleague interactions and choosing the best course of action when faced multiple options</li></ul></li><li>
Physical Demands:<ul><li>
Be mobile and remain upright for extended periods of time</li><li>
Lift, scan, and bag items</li><li>
Reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items</li><li>
Move fingers repetitively; picking, pinching, typing, or otherwise working primarily with fingers rather than whole hand or arm</li><li>
Extend hand(s) and arm(s) multiple directions to place, move, or lift items</li><li>
Control precision; quickly adjust machines to exact positions</li><li>
Stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist</li><li>
Close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts</li><li>
Occasionally lift of up to 20 lbs and/or exert up to 20 lbs. of force; Frequently lift of up to 10 lbs and/or exert up to 10 lbs. of force; Consistently lift and/or exert a negligible amount of force to move objects.</li><li>
Express or exchange ideas by means of spoken word where detailed or important spoken instructions must be conveyed accurately</li><li>
Have the ability to receive detailed information through oral communication</li></ul></li><li>
Any additional tasks as directed by Supervisor or Manager</li></ul><p></p><p><b>
Preferred Qualifications:</b></p><ul><li>
1-3 years previous experience as a Pharmacy Technician</li><li>
Previous experience in a pharmacy, retail, medical, or customer service setting</li><li>
Ability to work in the home store, and across the market in other locations, to meet business needs</li></ul><p></p><p><b>
Anticipated Weekly Hours</b></p>
20<p></p><p><b>
Time Type</b></p>
Part time<p></p><p><b>
Pay Range</b></p><p>
The typical pay range for this role is:</p><p></p>
$20.83 - $20.83<p></p><p>
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.</p><p><br>
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.</p><p></p><p><b>
Great benefits for great people</b></p><p></p><p>
We take pride in our comprehensive and competitive mix of pay and benefits &ndash; investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:</p><ul><li><p><b>
Affordable medical plan options,</b> a <b>401(k) plan </b>(including matching company contributions), and an <b>employee stock purchase plan</b>.</p></li><li><p><b>
No-cost programs for all colleagues </b>including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</p></li><li><p><b>
Benefit solutions that address the different needs and preferences of our colleagues</b> including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</p></li></ul><p></p><p>
For more information, visit https://jobs.cvshealth.com/us/en/benefits</p><p></p>
We anticipate the application window for this opening will close on: 05/18/2026<p></p><p>
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</p></div>

Pharmacy Technician

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