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support agent

Descript

<div>
 As a member of the Support team at Descript, you create phenomenal support experiences for multimedia creators around the world. You'll work directly with Descript customers to help them get started, answer product questions, and track user feedback. Serving as a member of our small but growing team requires a dynamic skillset and we&rsquo;re looking for someone who wants to share their passion for technology with a diverse and committed fanbase of customers.
 
 
 The Opportunity
 
 
 <ul>
 <li>
 Deliver fast, friendly, and accurate support to Descript users through live chat, email, and occasional video conferencing.
 </li>
 <li>
 Guide users through product workflows, explain feature behavior, and help troubleshoot technical issues.
 </li>
 <li>
 Capture and record accurate and detailed information using CRM tools.
 </li>
 <li>
 Contribute to team knowledge by flagging trends, bugs, and documentation gaps.
 </li>
 <li>
 Assist with verifying internal documentation, macros, and chatbot behavior to keep support materials up to date.
 
 
 </li>
 </ul>
 What channels you&rsquo;ll use
 
 
 We use chat, email, and video calls to support our users directly, while using social channels, including Reddit and Discord to communicate more broadly. We ask that you have some comfort level in video calls for troubleshooting and workflow assistance.
 
 
 Role Requirements
 
 
 <ul>
 <li>
 Able to commit to a working schedule of 8a&ndash;5p PT, Tuesday&ndash;Saturday (hours/days subject to change).
 </li>
 <li>
 1&ndash;2+ years of experience in customer support, technical support, or a related role on a rapidly evolving software product.
 </li>
 <li>
 Demonstrated comfort reading and working with REST APIs &mdash; you can read API reference docs, interpret JSON responses, and identify malformed requests.
 </li>
 <li>
 Familiarity with tools like Postman, curl, or comparable API testing utilities.
 </li>
 <li>
 Hands-on experience using multimedia editing software (Final Cut Pro, Logic Pro, Premiere, Audition, Pro Tools, or similar).
 </li>
 <li>
 Familiarity with Zendesk or comparable CRM platforms.
 </li>
 <li>
 Familiarity with Stripe or other payment processing systems.
 </li>
 <li>
 Must have an appropriate remote work environment (stable, high-speed broadband internet connection) with the ability to initiate and receive screen share meetings with team members and customers.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 <ul>
 <li>
 You believe every support interaction is an opportunity to build trust with the user and gather product feedback for internal teams.
 </li>
 <li>
 You are a strong written and verbal communicator who can translate technical concepts clearly for audiences of varying skill levels.
 </li>
 <li>
 You are inclined to break things to find out how they work.
 </li>
 <li>
 You are fine with ambiguity and are comfortable in that gray area where its up to you to determine a resolution path.
 </li>
 <li>
 You are looking for an opportunity to help build what support looks like. AI is a weird beast, and we are not sure what traditional support roles will look like in the future with its influence. Let's figure it out together!
 
 
 </li>
 </ul>
 The base salary range for this role is $62,000&ndash;$95,000. Final offer amounts will carefully consider multiple factors, including prior experience, expertise, location, and may vary from the amount above.
 
 
 
 About Descript
 
 
 
 Descript is building a simple, intuitive, fully-powered editing tool for video and audio &mdash; an editing tool built for the age of AI. We are a team of 150 and the backing of some of the world's greatest investors (OpenAI, Andreessen Horowitz, Redpoint Ventures, Spark Capital).
 
 
 Descript is the special company that's in possession of both product market fit and the raw materials (passionate user community, great product, large market) for growth, but is still early enough that each new employee has a measurable influence on the direction of the company.
 
 
 Benefits include a generous healthcare package, 401k matching program, catered lunches, and flexible vacation time. Our headquarters are located in the Mission District of San Francisco, CA. We're hiring for a mix of remote roles and hybrid roles. For those who are remote, we have a handful of opportunities throughout the year for in person collaboration. For our hybrid roles, we're flexible, and you're an adult&mdash;we don't expect or mandate that you're in the office every day. We do believe there are valuable and serendipitous moments of discovery and collaboration that come from working together in person.
 
 
 Descript is an equal opportunity workplace&mdash;we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We believe in actively building a team rich in diverse backgrounds, experiences, and opinions to better allow our employees, products, and community to thrive.
</div>

Support Agent

<div>Overview:
<div>
Swissport Ramp Agent 
 
Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple &ndash; &ldquo;To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.&rdquo; 
 
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. 
 
Job Summary 
 
Ramp agents provide all necessary and required under-wing ground support services as contracted by the customer, including, but not limited to, loading and unloading baggage and cargo, marshalling, water and lavatory servicing. 
 
The expected pay rate is $22.30/hr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.</div><div></div><div> 
Click Here to Apply!!</div>
Responsibilities:
<div>Your activities</div><ul><li>
Marshall aircraft during arrival and departure</li><li>
Unload passenger luggage and air cargo, bulk and/or containers/pallets, onto carts and/or dollies</li><li>
Unload wheelchairs and child strollers and deliver to designated location</li><li>
Provide special handling of luggage/cargo as required/directed</li><li>
Deliver passenger luggage to claim area and unload onto conveyor system</li><li>
Deliver air cargo to appropriate recipient</li><li>
Drive and/or operate ground support equipment to include tow tractors, tow bars, belt loaders, container loaders, baggage tugs, water/lavatory service trucks, aircraft ground power units, aircraft air start units, air stairs, aircraft de-icing units, baggage carts, cargo dollies and passenger vans.</li><li>
Collect and load mail, live animals, wheelchairs and child strollers onto aircraft</li><li>
Service aircraft water and lavatories</li><li>
Inspect ramp areas adjacent to gate and aircraft for debris and remove/dispose of when found.</li><li>
Report all equipment malfunctions to the appropriate supervisor/manager</li><li>
Comply with all federal, state, municipal, airport authority and carrier security requirements</li><li>
Other duties as assigned</li></ul>
Qualifications:
<ul><li>Previous ramp experience is a plus</li><li>
Good command of the English language both verbal and written</li><li>
Valid driver's license</li><li>
Good communication skills</li><li>
Language skills</li><li>
Must be able to work in inclement weather</li><li>
Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li><li>
Excellent Health &amp; Safety awareness</li><li>
Lift heavy objects that could reach 70 pounds (32 kilograms)</li></ul><div>
What we offer</div><ul><li>
401(k)</li><li>
Dental insurance</li><li>
Health insurance</li><li>
Life insurance</li><li>
Paid time off</li><li>
Retirement plan</li><li>
Tuition reimbursement</li><li>
Vision insurance</li></ul><div><div><div>
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.</div></div><div><div>
Visit our website at www.careers.swissport.com to learn more about Life at Swissport. Join Swissport today and be part of a team that connects the world of aviation!</div></div></div></div>

Ramp Agent

GAT Airline Ground Support

GAT Airline Ground Support is seeking dynamic, capable, and dependable individuals to join our team of aviation professionals. This position requires no prior experience, offering an excellent opportunity to begin your career in the aviation industry.
 
Compensation & Benefits: 
<ul>
<li>Competitive pay starting at $22.04 per hour - The pay rate listed in this post is what the company reasonably expects to pay for this position upon hire. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.</li>
<li>Company-provided uniforms</li>
<li>Daily pay options</li>
<li>Paid training</li>
<li>401(k) matching</li>
<li>Opportunities for career advancement into leadership roles and other positions within the company</li>
</ul>
Position Overview: 
As a Ramp Agent, you will be responsible for the safe and efficient loading and unloading of customer baggage, operating ground service equipment, and coordinating the servicing of arriving and departing aircraft. You will also prepare aircraft cabins for departure, assist with ramp services (including waste disposal and re-servicing of aircraft), and assist customers as needed. This position may require you to work with multiple carriers and fulfill various duties as assigned. Ramp Agents must be comfortable interacting with customers and proficient in using computers. The role requires the ability to work under stress, meet rigid time constraints, and work outdoors in various weather and noise conditions.
 
Key Responsibilities: 
<ul>
<li>Safely lift, load, unload, and transport baggage, mail, and cargo from the aircraft to the airport</li>
<li>Guide aircraft to and from gate positions to maintain on-time connections</li>
<li>Protect baggage and other equipment from damage, loss, and adverse weather conditions</li>
<li>Operate ground equipment such as tugs, cargo carts, service trucks, and belt loaders</li>
<li>Ensure ground equipment is available in the ramp area and bag room for upcoming flights</li>
<li>Prepare the cabin for customer boarding, including cleaning seats, seat pockets, floors, galleys, and lavatories</li>
<li>Assist with record-keeping and documentation to ensure accurate routing of baggage</li>
<li>Adhere to safety guidelines and maintain safe working conditions for yourself and others</li>
<li>Communicate effectively with managers and lead agents to manage daily schedules</li>
<li>Report equipment issues and breakdowns to facilitate quick repairs</li>
<li>Work with multiple carriers, as needed, and perform other duties as assigned</li>
</ul>
Requirements: 
<ul>
<li>Must be at least 18 years of age</li>
<li>Able to work in extreme conditions (e.g., hot and cold weather) and small spaces</li>
<li>Must have a high school diploma or equivalent (GED)</li>
<li>Must be able to read, speak, and understand the English language fluently. Basic computer proficiency for record-keeping and baggage routing</li>
<li>Possession of a valid driver's license with a good driving record</li>
<li>Strong teamwork, collaboration, and communication skills</li>
<li>Flexibility to work nights, weekends, and holidays</li>
<li>Ability to adapt to changing priorities and manage time effectively</li>
<li>Must pass an extensive post-offer, pre-employment background check, including fingerprinting and a criminal history record check as mandated by federal law.</li>
<li>Must successfully complete and pass a pre-employment drug test.</li>
</ul>
Equal Opportunity Employer Statement: 
GAT Airline Ground Support is an equal opportunity employer that makes hiring decisions based on business needs and the best-qualified candidates available. We do not discriminate in our hiring practices based on any protected category. Employment with GAT Airline Ground Support is contingent upon the successful completion of a drug screen, a clean driving record, a 10-year criminal history check, and proof of high school or GED completion.

Airport Ramp Agent

Jack & Jill

<div>
 
 This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers.
 
 
 She will pick the best candidates from Jack's network.
 
 
 
 
 
 The next step is to speak to Jack.
 
 
 
 
 
 Behavioral Research Scientist
 
 
 
 
 
 
 Salary:
 
 $140,000-$160,000 + Equity
 
 
 
 
 
 
 Company Description:
 
 VC-backed AI simulation platform
 
 
 
 
 
 
 Job Description:
 
 
 
 Shape the cognitive and behavioral foundations of AI agents for a cutting-edge simulation engine. This role involves applying scientific depth to model decision-making, attention, and heuristics, impacting how next-generation digital products are designed. Join a team at the intersection of AI, behavioral science, and product experimentation, bringing real-world impact to scalable systems.
 
 
 
 
 
 
 Location:
 
 San Francisco, USA
 
 
 
 
 
 
 Why this role is remarkable:
 
 
 <ul>
 <li>
 Join a team creating category-defining technology, building the simulation layer for adaptive software.
 </li>
 <li>
 Backed by top-tier VCs and product/engineering leaders from leading tech companies.
 </li>
 <li>
 Apply deep behavioral science and cutting-edge AI to solve complex product challenges with immediate impact.
 </li>
 </ul>
 
 
 
 
 
 What you will do:
 
 
 <ul>
 <li>
 Ground AI agents in validated behavioral and cognitive frameworks, modeling human decision-making.
 </li>
 <li>
 Translate behavioral theories into practical agent architectures, defining user clusters and personas.
 </li>
 <li>
 Design and analyze in silico experiments to test agent responses and benchmark simulation realism.
 </li>
 </ul>
 
 
 
 
 
 The ideal candidate:
 
 
 <ul>
 <li>
 PhD or postdoc in Cognitive Science, Behavioral Economics, Psychology, or HCI.
 </li>
 <li>
 Proven experience conducting original research on decision-making or behavioral modeling in digital contexts.
 </li>
 <li>
 Passionate about applying rigorous scientific research to real-world, impactful AI systems.
 </li>
 </ul>
 
 
 
 
 
 Who are Jack &amp; Jill?
 
 
 
 Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
 
 
 And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
 
 
 
 
 
 
 Next steps
 
 
 
 Step 1. Visit our website
 
 
 Step 2. Click 'Talk to Jack'.
 
 
 Step 3. Talk to Jack so he can understand your experience and ambitions.
 
 
 Step 4. Jack will make sure Jill (the AI agent working for the company) considers you for this role.
 
 
 Step 5. If Jill thinks you're a great fit and her client wants to meet you, they will make the introduction.
 
 
 Step 6. If not, Jack will find you excellent alternatives. All for free.
 
 
 
 
 
 
 We never post fake jobs
 
 
 
 This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
 
 
 Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.
 
 
 We appreciate this can make them look a bit suspect, but there isn't much we can do about it.
 
 
 Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.
 
</div>

Behavioral Research Scientist ($140,000-$160,000 + Equity) at blok

Giga

<div>
 
 About Giga
 
 
 
 Giga has recently raised a $61M Series A and has several paying customers, including DoorDash. We&rsquo;re building the next generation of customer experience &mdash; real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world&rsquo;s largest enterprises.
 
 
 It&rsquo;s an exciting inflection point for the company. While we have been successful, we have larger ambitions. Our goal is to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. To achieve this, we need more great engineers.
 
 
 The work affects millions of people every day and our engineers have autonomy and make true impact. This opportunity is unique because we have brilliant founders, have found commercial success, and see a clear path to becoming a generational company. Some further info about us:
 
 
 <ul>
 <li>
 Voice AI startup Giga raises $61M Series A
 </li>
 <li>
 DoorDash and Giga Partnership
 
 
 </li>
 </ul>
 Giga builds AI agents trusted by the largest B2C companies in the world. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email. If being a part of this resonates with you, please apply!
 
 
 
 The Role
 
 
 
 We're looking for software engineers to help build the systems that power our AI agents. You'll work across the backend, from data pipelines and integrations to agent infrastructure, shipping features alongside experienced engineers who will help you grow.
 
 
 This is a role where you'll contribute to real problems from day one. We expect you to ramp up quickly, take ownership of your work, and operate with increasing independence as you learn the codebase.
 
 
 
 What You'll Work On
 
 
 
 You'll contribute to projects across our stack. Some examples:
 
 
 <ul>
 <li>
 Atlas: Building features for our AI assistant: charts and alerts in Slack, natural language queries, and expanding Atlas to manage platform resources
 </li>
 <li>
 Activity Stream: Log visualization with filters, timestamps, and frequency charts to give visibility into agent behavior
 </li>
 <li>
 Dynamic knowledge: Adding time-based knowledge (like ongoing incidents) that auto-updates from sources like status pages
 </li>
 <li>
 Agent memory: Conversation awareness and recent interaction lookups so agents remember context across sessions
 
 
 </li>
 </ul>
 As an early-career engineer, you'll be paired with senior engineers on larger initiatives while also owning smaller projects end-to-end as you ramp up.
 
 
 
 You Might Be a Fit If You
 
 
 
 <ul>
 <li>
 Have 1-3 years of professional software engineering experience
 </li>
 <li>
 Are curious and ask good questions&mdash;you want to understand why things work, not just how
 </li>
 <li>
 Can take feedback well and iterate quickly
 </li>
 <li>
 Prefer shipping over perfection but still care about quality
 </li>
 <li>
 Want to grow at a startup where you'll have real responsibility early
 
 
 </li>
 </ul>
 
 Perks &amp; Benefits
 
 
 
 <ul>
 <li>
 Catered lunch daily
 </li>
 <li>
 Dinner stipend
 </li>
 <li>
 $150/month wellness benefit (gym, fitness classes, mental health)
 </li>
 <li>
 401(k) plan
 </li>
 <li>
 Paid parental leave (12 weeks maternal, 6 weeks paternal)
 </li>
 <li>
 Commuter benefits
 </li>
 <li>
 Medical, dental, and vision coverage
 
 
 </li>
 </ul>
 Giga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
 
 
 Compensation Range: $160K - $250K
 
 
</div>

Software Engineer I / II - San Francisco

HumanSignal

<div>
 
 The future of AI &mdash; whether in training or evaluation, classical ML or agentic workflows &mdash; starts with high-quality data.
 
 
 
 At HumanSignal, we're building the platform that powers the creation, curation, and evaluation of that data. From fine-tuning foundation models to validating agent behaviors in production, our tools are used by leading AI teams to ensure models are grounded in real-world signal, not noise.
 
 
 Our open-source product,
 
 Label Studio
 
 , has become the
 
 de facto standard
 
 for labeling and evaluating data across modalities &mdash; from text and images to time series and agents-in-environments. With over 250,000 users and hundreds of millions of labeled samples, it's the most widely adopted OSS solution for teams working on building AI systems.
 
 
 
 Label Studio Enterprise
 
 builds on that traction with the security, collaboration, and scalability features needed to support mission-critical AI pipelines &mdash; powering everything from model training datasets to eval test sets to continuous feedback loops.We started before foundation models were mainstream, and we're doubling down now that AI is eating the world. If you're excited to help leading AI teams build smarter, more accurate systems &mdash; we'd love to talk.
 
 
 
 About the Role
 
 
 
 We're looking for an ambitious AI Engineer to
 
 transform how our go-to-market team operates
 
 . San Francisco, Austin, or Lisbon are preferred locations where you can collaborate with team members, but the position is remote or hybrid.
 
 
 As the founding GTM engineer, you will architect and build the AI-powered systems that power our entire GTM motion, owning the technology stack, partnering with stakeholders to define the workflows, deploying AI agents and apps, and continuously improving how the company acquires, activates, and grows customers.
 
 
 This is a highly hands-on role for someone who enjoys
 
 shipping systems, experimenting rapidly, and solving messy real-world problems with software.
 
 
 
 
 Why This Role Matters
 
 
 
 This role is a force multiplier for the entire company. You'll build the infrastructure that allows the GTM team to
 
 move faster, learn faster, and scale without proportional headcount.
 
 You'll help us:
 
 
 <ul>
 <li>
 Turn GTM from a set of tools into a cohesive, intelligent system
 </li>
 <li>
 Scale workflows without scaling headcount
 </li>
 <li>
 Improve signal quality and timing for marketing and sales
 </li>
 <li>
 Increase learning velocity across the entire funnel
 </li>
 <li>
 Shape how an open-source, bottom-up product grows into enterprise adoption
 
 
 </li>
 </ul>
 
 What You'll Do
 
 
 
 
 Build &amp; Automate the foundational GTM AI stack
 
 
 
 <ul>
 <li>
 Design, build, and maintain AI systems across marketing, PLG, sales, and post-signup activation
 </li>
 <li>
 Own integrations and workflows across tools like CRM, marketing automation, product analytics, data warehouse, enrichment tools, and internal services
 </li>
 <li>
 Build internal tools and lightweight services that accelerate GTM teams
 </li>
 <li>
 Replace manual workflows with scalable, automated systems
 
 
 </li>
 </ul>
 
 AI-Powered Systems &amp; Agents
 
 
 
 Design and deploy
 
 AI-driven workflows and agents
 
 that augment GTM teams.
 
 
 Examples include:
 
 
 <ul>
 <li>
 Lead qualification, inbound lead routing, and enrichment
 </li>
 <li>
 Personalized lifecycle marketing and outbound messaging
 </li>
 <li>
 Sales assist tools for deal intelligence and account research
 </li>
 <li>
 Automated account insights, pipeline analysis, and deal lifecycle management
 </li>
 <li>
 User onboarding, activation, and expansion signals
 
 
 </li>
 </ul>
 You'll continuously improve these systems using
 
 real performance data and feedback loops.
 
 
 
 
 Growth: PLG + Sales-Assisted Motion
 
 
 
 <ul>
 <li>
 Support a hybrid GTM model where open-source and self-serve users graduate into paid, sales-assisted customers
 </li>
 <li>
 Partner with Data &amp; Growth to build systems that surface product signals (usage, intent, readiness) to marketing and sales teams at the right time
 </li>
 <li>
 Partner closely with Product &amp; Marketing to turn usage insights into GTM leverage
 
 
 </li>
 </ul>
 
 Experimentation &amp; Learning
 
 
 
 Build the infrastructure that allows the GTM team to
 
 learn quickly and iterate with confidence.
 
 
 
 <ul>
 <li>
 Design and run experiments across acquisition, activation, conversion, and expansion
 </li>
 <li>
 Build experimentation frameworks (feature flags, A/B testing, measurement systems)
 </li>
 <li>
 Instrument systems to capture reliable data and insights
 </li>
 <li>
 Rapidly iterate based on results, not assumptions
 
 
 </li>
 </ul>
 
 Feedback Loops &amp; Continuous Improvement
 
 
 
 Create tight feedback loops between users, product signals, and GTM actions.
 
 
 <ul>
 <li>
 Partner with head of , accessible, and actionable across teams
 </li>
 <li>
 Turn qualitative and quantitative insights into system improvements
 </li>
 <li>
 Continuously optimize workflows, models, and automation based on real outcomes
 
 
 </li>
 </ul>
 
 What We're Looking For
 
 
 
 
 Core Skills
 
 
 
 This is fundamentally an
 
 engineering role
 
 , not traditional GTM operations. We're looking for someone who enjoys
 
 building systems, not managing tools.
 
 
 
 <ul>
 <li>
 Strong engineering background (software, data, or growth engineering)
 </li>
 <li>
 Comfortable shipping production code (APIs, services, scripts, internal tools)
 </li>
 <li>
 Experience working with data pipelines, analytics, and experimentation frameworks
 </li>
 <li>
 Hands-on experience with AI/LLMs, prompt engineering, or agent-based systems
 
 
 </li>
 </ul>
 
 Collaboration &amp; Ownership
 
 
 
 <ul>
 <li>
 Ability to work cross-functionally with Product, Engineering, Marketing and Sales
 </li>
 <li>
 Comfortable operating with ambiguity and defining the problem as you go
 </li>
 <li>
 Strong communicator who can translate between technical and GTM stakeholders
 
 
 </li>
 </ul>
 
 Nice to Have
 
 
 
 <ul>
 <li>
 Experience with open-source or developer-focused products
 </li>
 <li>
 Familiarity with CRM systems (e.g., Salesforce, HubSpot), CDPs, and marketing automation
 </li>
 <li>
 Experience building internal tools for sales or marketing teams
 </li>
 <li>
 Prior work in B2B SaaS, data, or AI-first companies
 </li>
 </ul>
</div>

AI Engineer (GTM)

Founding Software Engineer

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