customer service- admin- virtual assistant (remote)

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csr - customer service representative/ dispatcher

customer service- admin- virtual assistant (remote) Jobs in Los Angeles

catering & conference services coordinator Jobs in Los Angeles

csr - customer service representative/ dispatcher Jobs in Los Angeles

customer service - self storage manager Jobs in Los Angeles

customer service - self storage manager

dispatcher

service dispatcher

Red Lilly Plumbing Inc.

Red Lilly Plumbing is a fast-growing family owned plumbing company serving Los Angeles. We are looking for a motivated Customer Service / Dispatcher who is sharp, fast, organized, and cares about doing things right. If you are just looking for a job, this isn&rsquo;t for you. If you want to grow, learn, and build a career with a company that values its team &mdash; we want to talk to you.Position Overview You are the first point of contact when customers reach out. You ensure calls get answered, jobs get booked, techs stay moving efficiently, communication stays tight, and customers feel taken care of. You will work directly inside ServiceTitan (our CRM), manage calls, manage our Yelp inbox/responders, schedule jobs, support our techs in the field, and help keep daily operations running smooth.Primary Responsibilities:&middot; Answer inbound calls with professionalism, empathy, and urgency&middot; Identify customer needs and book service calls inside ServiceTitan&middot; Dispatch calls to technicians based on skillset, location, and priority&middot; Track techs using real-time GPS through ServiceTitan&middot; Manage technician schedules and update/communicate changes throughout the day&middot; Monitor, respond, and manage the Yelp inbox / messages daily&middot; Document customer notes, conversations, estimates and job status accurately&middot; Support technicians with job details, parts requests, and next steps&middot; Maintain high level customer communication + follow up&middot; Assist with basic office tasks such as payment processing, emails, and filing when neededRequirements&middot; Prior dispatching or customer service experience (home service preferred but not required)&middot; Strong phone and communication skills &mdash; calm, clear, and confident&middot; Ability to multi-task fast under pressure&middot; Must be organized and detail oriented&middot; Must be a team player that takes initiative&middot; Experience with CRM software &mdash; ServiceTitan experience a big plus&middot; Ability to work in a fast paced environment and juggle multiple priorities&middot; Weekend availability requiredJob Type: Full-timePay: $23.00 - $26.00 per hourBenefits:<ul><li>Health insurance</li><li>Paid time off</li><li>Parental leave</li><li>Professional development assistance</li></ul>People with a criminal record are encouraged to applyApplication Question(s):<ul><li>Do you have hands-on experience using ServiceTitan?</li><li>How long have you used ServiceTitan in a CSR or dispatcher role?</li></ul>Ability to Commute:<ul><li>Los Angeles, CA 90026 (Required)</li></ul>Work Location: In person

CSR - Customer Service Representative/ Dispatcher

Allied Universal

<div>Security Operations Center Dispatcher<h2 class="jobSectionHeader">
Overview</h2>
Company Overview:
Allied Universal&reg;, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.<h2 class="jobSectionHeader">
Job Description</h2>
Hiring for Dispatch Center
Join the World's Leading Global Security Company!<ul><li>
Pay rate $21.50 per hour</li>
<li>Location Los Angeles, California</li>
<li>Excellent Benefits and Career Progression!</li>
<li>Must have valid CA Guard card</li>
<li>Dispatch experience required</li>
<li>Comfortable using technology</li>
<li>Fast pace enviroment</li></ul> 
Allied Universal&reg; is hiring a Security Operations Center Dispatcher. The Security Operations Center Dispatcher has high visibility and is directly accountable for the effective and efficient flow of information from the Security Operations Center (SOC) and Control Rooms to the Corporate Security Management. The SOC is a 24/7 operation which provides the Security Operations Team with a comprehensive monitoring approach to provide broad visibility of activity across the enterprise, leverages intelligence from several systems and technology databases that provide advanced correlation, and analysis capabilities to deliver a prioritized list of actionable security incidents to the Security Operations Team. 
RESPONSIBILITIES:
<ul><li>Alarm monitoring</li>
<li>CCTV monitoring
</li><li>Camera Survey</li>
<li>Answering phones; operate IP based telephone system</li>
<li>Radio Dispatch; use multi-channel communications</li>
<li>Radio and call logging
</li><li>Incident Report issuance and collection
</li><li>Operations support; routing of call information to the appropriate units for handling
</li><li>Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring station</li>
<li>Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
</li><li>Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures
</li><li>Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.)</li></ul>
QUALIFICATIONS:
<ul><li>Must possess a high school diploma or equivalent</li>
<li>Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment</li>
<li>Work experience must include of the following:<ul><li>
Demonstrated analytic and critical thinking skills and ability to prepare reports</li>
<li>Ability to prioritize workload based on urgency</li>
<li>Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks)</li>
<li>Ability to communicate effectively with IT and Security Systems professionals</li>
<li>Demonstrated ability to operate radio, telephone equipment and/or console monitors</li>
<li>Ability to adapt in a dynamic work environment while possibly working under pressure</li></ul></li></ul><h2 class="jobSectionHeader">
Closing</h2>
Allied Universal&reg; is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.<h2 class="jobSectionHeader">
Requisition ID</h2> 
2026-1550047</div>

Security Operations Center Dispatcher

24 Global

We are a Garage and Locksmith company looking for new Dispatchers if you feel like you're a good fit for this position feel free to apply thru here or contact me at 323-540-2873Few shifts available.Responsibilities<ul><li>Manage large amounts of incoming calls</li><li>Generate sales leads</li><li>Identify and assess customers&rsquo; needs to achieve satisfaction</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Meet personal/customer service team sales targets and call handling quotas</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li></ul>Skills<ul><li>Proven customer support experience or experience as a client service representative</li><li>Track record of over-achieving quota</li><li>Strong phone contact handling skills and active listening</li><li>Familiarity with CRM systems and practices</li><li>Customer orientation and ability to adapt/respond to different types of characters</li><li>Excellent communication and presentation skills</li><li>Ability to multi-task, prioritize, and manage time effectively</li><li>High school degree</li><li>Preferably Bilingual</li></ul>Job Type: Full-timePay: $20.00 per hourBenefits:<ul><li>Employee discount</li><li>Paid time off</li></ul>Work Location: In person

Dispatcher

SBH Fashion

<div>
 
 Job Title: Head of Operations &amp; Logistics
 
 
 
 
 About The Role
 
 
 
 We are seeking an experienced Operations &amp; Supply Chain professional who will oversee our Logistics, Transportation, 3P/Fulfillment, Customer Service and operations. Reporting into the CFO and directing a team of ~5 plus partners (3PL, forwarders, agencies). This is an exciting opportunity for a mission-oriented individual who has experience managing global supply chain efforts and customer service. The position is based in the HQ office (SF) or remote location, preferably Kentucky. Travel to the 3PL is required and/or to the office is required.
 
 
 
 What You&rsquo;re Responsible For
 
 
 
 <ul>
 <li>
 Set strategy and oversee all activities and partners related to global logistics (India, Turkey, Europe, USA, Latam), warehousing &amp; fulfillment, customer service and ops partners.
 </li>
 <li>
 Responsible for achieving company goals in terms of costs and efficiencies: fulfillment cost (3PL and per unit costs), optimization of transportation (landing + Freight), time-to-market timelines (calendar and SLAs), reduction of returns, customer service satisfaction and automation, oversight of integrations (3PL, EDI, returns etc).
 </li>
 <li>
 Define and document S&amp;OP processes &amp; frameworks to harmonize day-to-day operational practices.
 </li>
 <li>
 Timely execution (and early detection of potential setbacks/bottlenecks) to exceed KPIs, SLAs, and customer service/experience goals. Problem solver for operational bottlenecks.
 </li>
 <li>
 Track, analyze and report operational performance KPIs via dashboards and scorecards.
 </li>
 <li>
 Partner cross-functionally with Planning, Production, Marketing, Ecommerce, Retail, B2B, and Finance teams on cross-functional processes such as: inventory receipts tracking, on-time delivery and processing, go-to-market calendar (speed-to-market), onboarding/offboarding of key partners (packaging, etc), Re-Commerce operations.
 </li>
 <li>
 Support new product development launches that require inbound &amp; outbound shipping, new packaging, logistics/delivery services, and tech integrations.
 </li>
 <li>
 Manage customs brokers and carriers (LTL, FCL, ocean, air, small parcel), packaging suppliers, ensuring compliance with volume and service commitments.
 </li>
 <li>
 Manage 3P fulfillment partners and performance (OTIF, inventory accuracy, retailer compliance) to improve service levels, reduce cost, and reduce lead times.
 </li>
 <li>
 Manage Re-Commerce partners (2Nd Home Re-Commerce partners): establish efficient operations related to company product circularity and renewal goals.
 </li>
 <li>
 Identify and implement new technologies and operational enhancements to improve end-to-end coordination, automate processes, adopt AI solutions and improve overall efficiency.
 </li>
 <li>
 Oversee back-end integrations and dataflows between the company's ERP, middleware/order management systems, and 3P fulfillment center.
 </li>
 <li>
 Manage, hire and develop team.
 </li>
 <li>
 Stay up-to-date and communicate with management global and industry-specific developments, trends, and events (global tariffs) that may impact the company's operations.
 </li>
 <li>
 Establish sustainability goals related to functional areas of responsibility (packaging, freight carbon reduction, circularity).
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree, preferably in Supply Chain Management.
 </li>
 <li>
 8+ years&rsquo; experience leading global supply chain operations, fulfillment, transportation and customer service at a retail company with omnichannel model (required).
 </li>
 <li>
 Resilient, global supply chain professional with a demonstrated ability to ensure operational continuity during unforeseen disruptions.
 </li>
 <li>
 Experience managing long-term relationships with third-party partners in the supply chain operations, fulfillment, transportation and customer service space.
 </li>
 <li>
 Experience successfully negotiating contracts with third-party partners in the supply chain, fulfillment, transportation and customer service space.
 </li>
 <li>
 Excellent analysis skills, including the ability to create and work with models to analyze operations, fulfillment and transportation scenarios.
 </li>
 <li>
 Experience in project management: leading projects from ideation to go-live. Ideally in warehouse/retailer integration space.
 </li>
 <li>
 Proficient in Microsoft Office applications, including Microsoft Excel, PowerPoint and Word.
 </li>
 <li>
 Excellent interpersonal skills and the ability to interact with all levels of the organization.
 </li>
 <li>
 Strong organizational skills and ability to manage multiple projects simultaneously.
 </li>
 <li>
 Strong oral and written communication skills, including presentation skills.
 
 
 </li>
 </ul>
 Salary $150,000 + 10% discretionary bonus
 
 
</div>

Head of Operations & Logistics

Alliance Ground International

<div>Job Description:<div><div>
Job Description</div></div><div><div><div><div><div><div><div><div><div>
Airport Butler provides a personalized and an unsurpassed concierge service to travelers in approximately 25 airports in the United States and Canada. The service is independent from airlines and customized for any who wants to experience a personalized service and extra care when arriving, departing, or connecting through an airport. Our clients are primarily made up of executives, inexperienced travelers, families, senior citizens, celebrities, and small group travel.
The Concierge Agent is responsible to provide meet-and-greet services to our clients, assisting them with every part of the airport process. Demonstrate excellent customer service making sure that every client experience is absolutely a positive one, and that their needs are meet in a manner that reflects positively on the company.
Responsibilities:<ul><li>
Greet clients curbside upon arrival to the airport, assist with the check-in process, stay with the client assisting in their needs until they are safely onboard and on their way to the next destination</li><li>
Greet arriving clients at the gate, assist with luggage collection, and ensure they connect with their appropriate ground transportation.</li><li>
Assist with check-in and ticketing</li><li>
Assist with baggage collection or drop-off</li><li>
Assist clients with connecting flights as needed</li><li>
Knowledge of the airport layout to assist clients navigate through the airport and direct them to the various amenities (restaurants, lounges, shops, restrooms, airline ticket counter, and gate information, etc.)</li><li>
Assist with arranging for pre-boarding flight</li><li>
Communicates with the Guest Experience Center (GEC)</li></ul><ul><li>
Develop and maintain professional rapport with regulating agencies and airlines within the airport</li><li>
Exhibit upmost confidentiality with clients and client information</li><li>
Maintain strict adherence to escorting protocol within the airport</li><li>
Utilize Airport Butler systems to manage service details and communicate with clients</li><li>
Other duties as assigned</li></ul>
Required Qualifications:
<ul><li>High School Diploma or equivalent</li><li>
Must possess current authorization to work in the US, and a valid driver's license</li><li>
Must own smartphone with a mobile operating system of (Android) 5+ or (Apple) 11+, and be willing to download apps required by AGI/Airport Butler for operational and data privacy purposes &ndash; partial reimbursement of service plan will be paid monthly</li><li>
Excellent written and communication skills</li><li>
Must wear company uniform as outlined and conform to all grooming standards</li><li>
Must be flexible in work schedule to match the demand for services to include nights, weekends, and holidays</li><li>
Must be able to stand and walk for long periods of time and lift up to 70 lbs.</li><li>
Ability to work under pressure with a minimal supervision</li><li>
High proficiency of computer and smartphone skills, including smartphone applications</li><li>
Ability to read and interpret documents such as operating and procedural manuals</li><li>
Must be able to stand and walk for long periods of time and lift up to 70 lbs.</li><li>
Must, after training, be able to efficiently use Airport Butler&rsquo;s automated reservation system, scheduling application, and communication technology</li><li>
(2) years experience in delivering luxury/VIP type services to high-end customers and/or airport/airline hospitality service experience</li></ul>
Preferred Qualifications:<ul><li>
Passionate approach to customer service, positive attitude, strong work ethic, exceptional organizational skills</li><li>
Demonstrated ability to solve problems proactively and creatively</li><li>
Demonstrated ability to collaborate with other employees to overcome abnormal situations</li><li>
High level of cultural awareness</li><li>
Excellent internal and external customer service skills to handle all client&rsquo;s needs, concerns, and accommodations</li><li>
Ability to work in a hectic, stressful environment while delivering a very calm, positive, efficient, and comforting service</li><li>
Adapt to an ever-changing environment and be resilient</li><li>
Multi-lingual is a plus</li></ul></div></div></div></div></div></div></div></div></div>
25.96-25.96
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.</div>

Airport Butler Concierge

Assisted Living Facility - RCFE

Ability to work in a fast-paced environment while maintaining attention to detailPrevious experience in the food service industry preferred.Responsibilities:<ul><li>Has Knowledge of Daily and Always Available Menu items and can provide general description to the residents.</li><li>Assists residents with menu selections and responds to pertinent questions about menu items.</li><li>Responsible for taking meal and beverage orders and serving requested items according to established guidelines.</li><li>Responds to the dining needs of the residents and guests while maintaining the hospitality and service standards of Our Community.</li><li>Attends pre-meal briefing to gain knowledge of the meal and meal support activities.</li><li>Follows all local, state, and federal policies regarding food handlings.</li><li>Maintains standards of cleanliness, hygiene, and health standards.</li><li>Maintains assigned tables and surrounding area in a complete state of cleanliness, appearance, and readiness.</li><li>Performs dining room set-up and re-set of tables in accordance with dining room procedures.</li><li>Performs and completes opening and closing checklist criteria.</li><li>Performs and completes side work duties as assigned.</li><li>Maintains and protects the confidentiality of resident information continuously.</li></ul>Qualifications:<ul><li>Previous experience in the food service industry preferred.</li><li>Strong customer service and communication skills.</li><li>Ability to work in a fast-paced environment while maintaining attention to detail.</li><li>Knowledge of food preparation, presentation, and service techniques.</li></ul>Note: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.Available Shift:Wednesday - 6:30 AM - 3 PMThursday, Friday, Saturday, Sunday - 2:30 PM - 7 PMJob Types: Full-time, Part-timePay: $16.50 - $17.50 per hourBenefits:<ul><li>Paid training</li></ul>Work Location: In person

Server/Dietary Worker (Full-Time & Part-time)

MTS Systems Corporation

<div>Job Description:<h1 class="jobSectionHeader">
Hands-On Field Service Role</h1>
MTS designs, installs, and supports advanced test systems used by automotive, aerospace, biomedical, and industrial customers to evaluate the performance and durability of real-world products. In this role, you will work hands-on with these systems at customer sites, supporting equipment that engineers rely on every day in laboratory and test environments.<h2 class="jobSectionHeader">
What This Role Looks Like</h2>
This is a field-based, customer-facing technical role focused on installing, maintaining, calibrating, and troubleshooting complex servo-hydraulic and electro-mechanical test systems at customer sites. You will work in laboratory and test environments using tools, test equipment, and diagnostic skills to restore and optimize system performance. Training on MTS-specific technology is provided, and strong hands-on technical aptitude is essential.
Travel: This role involves regular travel to customer sites, primarily around Northern California (Bay Area), with some work in the Reno, NV area. Travel is approximately 60-80%, with heavier travel during the first year due to onboarding and training, including time at MTS headquarters in Minnesota and regional training classes. Candidates should be comfortable with a travel-oriented role and interested in working in varied customer environments.<h2 class="jobSectionHeader">
Key Responsibilities</h2><ul><li>
Install, maintain, calibrate, and repair computer-controlled servo-hydraulic and electro-mechanical test systems</li><li>
Diagnose issues across controllers, hydraulics, data acquisition systems, sensors, transducers, fixtures, and grips</li><li>
Troubleshoot mechanical, electrical, and control-system issues using hands-on diagnostic methods</li><li>
Perform calibrations independently for assigned customer systems</li><li>
Manage service documentation, assigned assets, and customer communication professionally</li><li>
Work directly with customer engineering and lab teams in a service-oriented environment</li><li>
Maintain technical training and compliance with MTS quality and safety standards</li></ul><div></div><h2 class="jobSectionHeader">
Who This Role Is a Good Fit For</h2>
We are open to candidates at different stages of their careers. The common thread is hands-on technical aptitude, willingness to travel, and interest in growing into an independent field service role. Training and mentorship are provided.<h2 class="jobSectionHeader">
Pathway A: Early-Career Technical Professionals</h2>
You may be a good fit if you have:<ul><li>
Hands-on technical experience gained through internships, co-ops, labs, maintenance roles, automation, robotics, manufacturing, or military service (typically 2&ndash;4 years combined)</li><li>
An associate degree in Mechatronics, Mechanical/Electrical Engineering Technology, or similar, or a 4-year Engineering Technology degree</li><li>
Comfort working with tools, wiring, mechanical assemblies, and technical systems, with interest in growing into an independent field service role</li></ul>
Field service experience is not required for early-career candidates. Structured onboarding, shadowing, and technical training are provided.<h2 class="jobSectionHeader">
Pathway B: Experienced Technicians / Field Service Professionals</h2>
You may be a good fit if you bring:<ul><li>
5&ndash;10+ years supporting electro-mechanical, hydraulic, or industrial equipment</li><li>
Experience in field service, installation, system startup, or maintenance</li><li>
Comfort owning customer relationships and troubleshooting complex systems with minimal supervision</li></ul><div></div><h2 class="jobSectionHeader">
Core Expectations for All Candidates</h2><ul><li>
Comfort with a field-based role involving regular travel, especially during the first year, with increasing flexibility as independence grows</li><li>
Willingness to learn and follow structured training and mentorship during onboarding</li><li>
Strong communication skills and professional interaction with customers</li><li>
Valid driver&rsquo;s license and ability to meet company vehicle requirements</li></ul><div></div><h2 class="jobSectionHeader">
Experience That Is Helpful (Not Required on Day One)</h2><ul><li>
Exposure to hydraulics, instrumentation, sensors, controls, or automation</li><li>
Calibration, diagnostics, or test-equipment experience</li><li>
Hands-on mechanical and/or electrical troubleshooting</li><li>
Familiarity with common electrical and mechanical diagnostic tools and test equipment</li></ul><div></div><h2 class="jobSectionHeader">
What You&rsquo;ll Gain</h2><ul><li>
A best-in-class benefits package: http://myitwhr.com</li><li>
Direct responsibility for service and support of complex servo-hydraulic and electro-mechanical systems used in real customer test environments</li><li>
A clear path to independent responsibility in a field-based service role, supported by structured onboarding and mentorship</li><li>
Continued technical development through hands-on experience, formal training, and exposure to diverse applications</li><li>
Long-term growth opportunities within a global engineering organization</li></ul><h3 class="jobSectionHeader">
Physical Demands (MTS Global):</h3><h3 class="jobSectionHeader">
The physical demands described here are representative of those that must be met by an employee to successfully perform the 
essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
While performing the duties of this job, the employee is required to lift 10 pounds (4.6 kilograms), lift and/or move up to 50 pounds (22.7 kilograms) frequently, and lift and/or move more than 50 pounds (22.7 kilograms) occasionally. The employee will engage in pulling/pushing, carrying, and working above their shoulder. This role requires walking, standing, sitting, stooping (bending at the back/shoulders), squatting, kneeling, bending, and in rare cases climbing activities. The employee will be required to operate a motor vehicle as part of their remote working position. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus and troubleshoot defects or abnormalities 
in the work.</h3>
Compensation Information:
$30.00 - $40.00 per hour, commensurate with experience and qualifications
ITW is an equal opportunity employer. We value our colleagues&rsquo; unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.</div>

Field Service Engineer - Northern California (Bay Area) Region

Explore 263+ Service dispatcher in Los Angeles this March. Find roles across top companies and apply now to boost your career.