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sr it support specialist

RR Donnelley

<div>Company Description 
RRD provides marketing, packaging, print, and business services to the world&rsquo;s most respected brands. The company&rsquo;s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey. 
Job Description 
Position summary
The Technical Support Associate, Sr. works under general supervision and is responsible for providing technical assistance and support related to computer systems, hardware, and software. This individual responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions while working directly with impacted users of technology.
Job duties
(* denotes an &ldquo;essential function&rdquo;)<ul><li><ul><li>Provide 1st and 2nd level IT support service, using a professional approach with excellent, proficient telephone techniques and high quality communication through effective, practiced customer service skills.</li></ul></li><li>
Respond to technical support queries and log them into the IT Service Management System, ensuring that details are accurately and promptly entered to the requestor's and the division's satisfaction.</li><li>
Utilize a wide range of technological tools to investigate, diagnose and fix to a defined service level target, or where appropriate, escalate technical issues to the appropriate team(s).</li><li><ul><li>Troubleshoot end-user hardware, operating system, basic network, server-based access and voice communications problems, providing resolutions where possible while working with IT Help Desk.</li><li>Troubleshoot software-related problems, and other computer-related peripherals issues, providing resolutions where possible while working with IT Help Desk.</li></ul></li><li>
Maintain and update internal knowledge base of procedural and technical information, fully adhering to updates in policy, procedures and new technology.</li><li>
Process and respond to incoming IT forms and requests: procurement, access requests and queries/call requests submitted via e-mail, phone or in person.</li><li>
Travel to provide on-site IT support for client offices, and temporary trial site locations.</li><li><ul><li>Install and configure Windows and Apple desktops and laptops as per company standard builds.</li><li>Ensure all new assets (hardware and software) are entered into the asset inventory system.</li><li>Develop procedures and training manuals and conduct presentations and briefings.</li><li>Provide training and respond to technical how-to questions from end-users and customers on the use of systems and applications.</li></ul></li><li>
Help develop and mentor fellow staff members, in addition to following best practices and procedures, and sharing knowledge across the team.</li></ul> 

Qualifications 
<ul><li>
B.A. or B.S. degree in information technology is preferred but not necessary</li><li>
5+ years&rsquo; experience in IT or technology experience in a customer service oriented role</li><li>
Experience troubleshooting end-user hardware, operating systems, basic network troubleshooting, basic Windows Active Directory Management and voice systems support.</li><li>
Ability to work under pressure</li><li>
Ability to work on own initiative and as part of a team</li><li>
Ability to travel up to 50% and work effectively from office, hotel, and temporary office space</li><li>
High level of communication, training and motivation skills</li><li>
High quality customer care communicator at all levels. Fully proficient telephone techniques / experience.</li><li>
Ability to communicate with both internal and external clients including but not limited to Manager, Directors and above</li><li>
Strong problem solving skills</li><li>
Ability to schedule, prioritize and delegate workload to balance multiple projects and deadlines</li><li>
Detail oriented with emphasis on accuracy and quality</li><li>
Ability to anticipate potential IT issues</li></ul> 

Additional Information 
The range of pay for this role at the noted RRD location is $28 to $33/ hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD&rsquo;s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.
Shift: Monday - Friday, 8:00 AM to 5:00 PM
#GOC
#LI-0925
#li-onsite
#WLNAT<div></div>
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans</div>

Sr. IT Support Specialist

The Home Depot

Position Purpose: Sr. Analysts in US Retail Finance perform a variety of financial analysis to support ongoing financial operations as well as allocation of capital for investments. These roles involve close collaboration with key stakeholders to drive financial success and support strategic initiatives. The ability to work independently, combined with a highly analytical and strategic mindset, is essential for leading complex financial analyses, supporting decision-making processes, and delivering actionable insights that shape the organization&rsquo;s financial performance. Sr. Analysts may perform any and all of the following finance capabilities: Finance Operations Support: Manage ongoing financial operations, including budgeting, forecasting, and financial statement analysis. Analysis and Evaluation of Projects and Investments: Evaluate and manage financial aspects of key strategic projects, providing insight into project viability, funding, and risk management. Data Analytics: Apply advanced analytical techniques to financial data, enabling predictive insights, trend analysis, and strategic forecasting. Key Responsibilities: 40% Planning, Forecasting, and Reporting - Lead the development of annual budgets, quarterly forecasts, and monthly financial reports. Utilize advanced financial modeling techniques to create detailed forecasts and provide variance analysis to explain key financial trends. Deliver clear, comprehensive reporting to senior leadership, highlighting critical insights and potential risks. Support month end close processes. 30% Preparing and Delivering Insights - Develop and present financial analysis both visually and verbally to business leaders. Address projects and strategies, and answer questions through the lens of strong financial controllership. Provide actionable recommendations through a solid understanding of business operations and financial impacts resulting from decisions. 20% Cross-Functional Collaboration - Sr. Financial Analysts work closely with business leaders up to and including VPs to understand their business operations. They may also partner with stakeholders across finance and accounting operations to develop strong line of sight to financial inputs and outputs so that business and financial stories can be explained. 10% Project Based Analysis - Conduct detailed analyses for purposes of investment initiatives and capital allocation. Complete financial modeling to project &ldquo;what if&rdquo; scenarios, and explain underlying causes of possible metric variations. Direct Manager/Direct Reports: This position typically reports to Manager or Sr. Manager This Position has 0 direct reports. Travel Requirements: Typically requires overnight travel less than 5% of the time. Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles. Working Conditions: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: Must be 18 years of age or older Must be legally permitted to work in the United States Preferred Qualifications: Working knowledge of Microsoft Office Suite Working knowledge of Tableau Working knowledge of presentation software (e.g., Microsoft PowerPoint) Demonstrated ability to collaborate and work effectively with cross-functional teams Ability to draw accurate conclusions from financial documentation Advanced expertise in Excel and PowerPoint, including formatting, organizing thoughts, and tailoring content to the audience. Proven ability to curate and present data effectively. Demonstrated agility in learning and adapting to new technologies and tools. Strong focus on delivering accurate output by meticulously checking work before submission to ensure high-quality results. Exceptional attention to detail, particularly in verifying and building upon existing data and information. Proficiency in translating analytical insights into visual formats, including the ability to create clear, compelling graphics and sequence data to effectively tell a story and emphasize key points. Adaptability to organizational changes and the ability to transform to meet evolving business needs. Strong strategic thinking and problem-solving abilities, with a high degree of independence and initiative Basic knowledge of SQL, GBQ, and Tableau, with a foundational understanding of analytical techniques and data visualization Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Preferred Education: No additional education Minimum Years of Work Experience: 2 Preferred Years of Work Experience: No additional years of experience Minimum Leadership Experience: No previous leadership experience Preferred Leadership Experience: No previous leadership experience Certifications: None Competencies: Action Oriented Decision Quality Self-Development Collaborates Communicates Effectively Drives Results Financial Acumen

Sr Financial Analyst - Core Merch

ServiceNow

<div>Company Description 
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today &mdash; ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500&reg;. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. 
Job Description 
Role Description
As a Sr. AI Delivery Acceleration Specialist, you will design, refine, and govern the prompt workflows and content production patterns that transform how ServiceNow Expert Services deliver customer implementations. Working within the Delivery Acceleration team, you will turn what previously required weeks of manual effort into AI-accelerated delivery that produces customer-ready outputs in hours.
You will own the design and quality of AI-powered tools that support ServiceNow Expert Services' go-to-market and implementation efforts. Critically, you must understand the professional services go-to-market motion &mdash; how services are scoped, sold, estimated, and delivered &mdash; because the solutions and processes you build must align with how consultants and sales teams position and execute customer engagements. Your work directly impacts delivery speed, quality, margin, and the customer experience.
You will operate in a fast-paced two-week sprint cadence with monthly releases, partnering with AI Architects, Solution Architects, Expert Services, and the broader Delivery Acceleration team across AMS, EMEA, and APAC+J.
This is not a software engineering role. There is no coding, no platform development, and no model training. The work is designing prompts and workflows that make AI useful for delivery practitioners, quality-checking the outputs before they reach anyone, and building the repeatable methodology that scales across a global delivery community. The right candidate is closer to a technical business analyst with deep AI instincts than a software engineer.
What You Get to Do in This Role
Design and Build Prompt Workflows<ul><li>
Design multi-step prompt chains within our AI delivery platform that autonomously generate ServiceNow implementation scope, estimates, customer-facing presentation decks, demo companions, and other artifacts that speed delivery</li><li>
Author, refine, and version-control prompt templates; manage the extract refine archive promote workflow for the 125+ template library</li><li>
Encode best practices and ServiceNow scoping standards into reusable prompt patterns across product areas (ITSM, CSM, HRSD, SPM, FSO, and others)</li><li>
Partner with AI Architects on agent direction and with the platform administrator on library structure &mdash; Architects own platform and agent architecture; the Specialist owns prompts, content patterns, and quality</li></ul>
Lead Quality Assurance and Prompt Optimization<ul><li>
Review and quality-check all AI-generated content before it reaches the Expert Services community; develop guardrails that ensure completeness, traceability, formatting consistency, and accuracy against source inputs</li><li>
Design systematic evaluation approaches that measure output consistency and adherence to delivery standards across varied scoping inputs</li><li>
Iterate on prompts based on user feedback, audit signals, and output analysis &mdash; treat prompts as production assets with version control and quality gates</li><li>
Support office hours across AMS, EMEA, and APAC+J, plus delivery-lead validation cycles</li></ul>
Integrate AI with Professional Services Go-to-Market and Delivery<ul><li>
Understand the full professional services lifecycle and partner with delivery consultants, Solution Consultants (SCs), and Account Executives (AEs) to validate that AI-generated outputs are usable in real customer contexts &mdash; feeding signals back into the improvement loop</li><li>
Collaborate with the Sales Acceleration team to ensure AI-powered delivery capabilities are accurately represented in pre-sales motions and customer-facing demonstrations &mdash; supporting accurate estimation that reflects realistic Professional Services delivery economics</li><li>
Partner with the Now Engage platform team to embed AI capabilities into the customer and partner delivery experience</li><li>
Contribute to packaging AI-accelerated delivery into repeatable service offerings that services and license sales teams can position and sell</li></ul>
Drive Measurement and Continuous Improvement<ul><li>
 Establish quality metrics for prompt outputs (accuracy, rework rates, consultant acceptance, time savings, consistency) and analyze performance signals to surface failure patterns and expansion opportunities</li><li>
Contribute to the delivery acceleration roadmap by identifying where AI can fill capability gaps or replace manual processes</li><li>
Document prompt patterns, content production best practices, and lessons learned to build organizational knowledge</li></ul> 

Qualifications 
To be successful in this role you have:<ul><li>
Hands-on prompt engineering experience: designing prompts for consistent, structured output; iterating based on failure analysis; treating AI-generated content as a first draft requiring quality assurance before use &mdash; not a finished product</li><li>
Pre-sales or delivery consulting experience with direct ownership of scope summaries, ROM estimates, SOW drafts, or equivalent customer-facing delivery artifacts</li><li>
Advanced written communication and presentation skills. A portfolio of customer-facing or executive-facing work is required &mdash; candidates without a portfolio will not advance.</li><li>
Detail-oriented quality assurance mindset with experience reviewing AI-generated or templated content for accuracy, consistency, and traceability against source material</li><li>
Strong understanding of professional services delivery operations &mdash; how engagements are scoped, sold, estimated, staffed, and delivered</li><li>
Self-directed working style across AI tools, Excel, presentation software, and SharePoint; comfortable serving as a second pair of eyes on prompts before promotion to shared spaces</li><li>
Experience working in agile, sprint-based environments with measurable delivery outcomes</li></ul>
Preferred Qualifications<ul><li>
ServiceNow domain knowledge, ideally across multiple product areas, and direct experience producing or reviewing implementation artifacts such as user stories, scope summaries, or SOWs.</li><li>
ServiceNow platform certifications (CSA, CIS-ITSM, CIS-CSM, or similar)</li><li>
Experience supporting scoping and discovery calls with SCs and AEs</li><li>
Business Analyst or Project Manager background</li><li>
Comfort running office-hours-style enablement sessions across time zones</li><li>
Enablement content creation experience: recorded demos, training assets, or similar</li><li>
Background in management consulting or professional services delivery operations</li></ul>
This Role Is Not a Fit If<ul><li>
You are primarily seeking a software engineering, machine learning, or platform development role. This role involves no coding, model training, or platform engineering.</li><li>
 You use AI tools but do not review or quality-check the output before sharing. A quality-first mindset is non-negotiable.</li></ul> 

Additional Information 
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. &copy;2025 Fortune Media IP Limited. All rights reserved. Used under license.</div>

Sr. Delivery Acceleration AI Specialist

Position Purpose: The Sr. Analyst Pro Experience will serve as a key role supporting the Home Depot Pro strategic growth initiatives. As part of the Enterprise Pro team, the Sr. Analyst Pro Experience will be responsible for owning on small to medium subsets of larger initiatives that involve conducting research, using independent judgement, identifying potential opportunities for growth, providing and analyzing quality data, test, learn and refine recommendations and effectively communicate and present within expectations of project timelines. A high level of analytical ability is required to distinguish multiple components of a problem and develop conclusions using quantitative skills with the ability to effectively communicate project or initiative findings. This role will work in a cross-functional environment supporting respective workstreams and leadership to meet business priorities. Key Responsibilities: 30% Business Acumen - Subject matter expert for assigned initiative; Learn and report on best practices, industry standards, and requirements associated with assigned projects; Through independent judgement, develop solutions and recommend project or strategy planning and data utilization 20% Data Analysis - Identify, research and measure ongoing effectiveness of programs against metric targets; Develop and execute ongoing enhancement/optimization strategy based on measured performance and customer feedback; Trouble shoot and problem solve for ongoing operational needs as they arise 20% Effective Communication - Ability to create clear and accurate documents and presentations and ability to present and deliver to a wide variety of stakeholders 30% Project Management - Responsible for owning small to medium initiative-specific projects and reporting, prioritizing projects and tasks to ensure deliverables and goals are met or exceeded Direct Manager/Direct Reports: This position typically reports to Manager or Sr. Manager This position has 0 Direct Reports Travel Requirements: Typically requires overnight travel 5% to 20% of the time. Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the United States. Preferred Qualifications: Working knowledge of Microsoft Office Suite Working knowledge of Tableau Working knowledge of presentation software (e.g., Microsoft PowerPoint) Demonstrated ability to collaborate and work effectively with cross-functional teams Ability to draw accurate conclusions from financial documentation Demonstrated project management skills Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers Excellent written and verbal communication skills Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Preferred Education: No additional education Minimum Years of Work Experience: 4 Preferred Years of Work Experience: No additional years of experience Minimum Leadership Experience: None Preferred Leadership Experience: None Certifications: None Competencies: Action Oriented Collaborates Communicates Effectively Customer Focus Drives Results

Sr Analyst, Pro Experience

Hapag-Lloyd AG

<div><div>Description</div>
<div>
At Hapag-Lloyd, we will support the further development of your skills in our culturally diverse, stimulating environment as you help us grow our customer base. We are seeking a dynamic and proactive Executive Assistant to provide comprehensive support to our executive team by applying advance skills, serving as a resource in the resolution of complex non-routine problems and issues. They may orient, train and check work of other team members. The ideal candidate will be highly organized, detail-oriented, and capable of managing multiple tasks with efficiency. This role involves providing executive-level administrative support, including scheduling, event planning, travel coordination, and expense management.
</div><div>CorporateDescription</div>
<div></div><div>OrganizationDescription</div></div><div></div>
 <div><div>Qualifications</div>
<div>
<ul><li>Associate degree and 3 years&acirc;&euro;&trade; experience as Executive Assistant working with C-Suite or SVP.
</li><li>Proven experience as an executive assistant or in a similar administrative role supporting senior management.
</li><li>Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
</li>Strong communication and interpersonal skills, with the ability to interact professionally with internal and<li> stakeholders.
</li><li>Proficiency in Microsoft Office Suite and other relevant software applications.
</li><li>Attention to detail and a high level of accuracy in all work.
</li><li>Ability to maintain confidentiality and handle sensitive information with discretion.
</li><li>Flexibility and adaptability to work in a fast-paced environment and handle multiple tasks
</li><li>This position is located in the United States and requires eligibility to work in the US and completion of the employment eligibility form required under federal law upon hire.
</li></ul>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the incumbent is regularly required to sit, talk and hear. The incumbent regularly uses hands and fingers in the course of daily job duties, including the use of a personal computer. The vision requirement includes close vision. May incur mental stress due to time deadlines. May need to lift up to 15 pounds at times.</div></div>
 <div><div>Responsibilities</div>
<div><ul><li>Sr. Management Support: Provide high-level administrative support to Senior Executives, including managing correspondence, handling phone calls, and prioritizing meetings and tasks.
</li><li>Scheduling Meetings: Coordinate and schedule meetings, appointments, and conferences, ensuring optimal use of executive time and resources.
</li><li>Expenses for Sr. Management: Process and track expense reports for Senior Executives, ensuring accuracy, compliance with company policies, and timely reimbursement.
</li><li>Office Lunches: Organize and oversee office lunches, including coordinating catering orders, setting up dining areas, and managing budgets.
</li><li>Travel Planning: Handle all aspects of travel planning for executives, including booking flights, accommodations, ground transportation, and creating detailed itineraries.
</li><li>Conference Planning: Assist in planning and coordinating conferences, seminars, and other business events, including registration, logistics, and material preparation.
</li><li>Car Maintenance Coordination: Manage the coordination of car maintenance tasks for Senior Executives, including scheduling car washes, servicing, and repair visits.
</li><li>Car Services for Guests: Arrange transportation services for guests as needed, ensuring their comfort and convenience during their visit.
</li><li>Maintain Inventory of Office Supplies: Monitor and replenish office supplies for the department, ensuring adequate stock levels and efficient use of resources.
</li><li>Support HR with Company events: Assist the HR department in planning and organizing holiday parties, picnics, and other company events, including venue selection, logistics, and coordination of activities.
</li><li>Maintain Power of Attorneys: Maintain records and documentation related to Power of Attorneys for relevant staff members, ensuring accuracy, completeness, and compliance with legal requirements.
</li><li>Backup for Other Executive Assistants: Provide backup support for other executive assistants during their absence, ensuring continuity of administrative functions and seamless operation of the department.</li></ul></div></div>

Executive Assistant

Position Purpose: The Associate Media Manager is responsible for supporting the planning of omni-channel campaigns and executing and optimizing in-house addressable channel components of those campaigns. Responsibilities include implementation of campaigns and their objectives, strategies and tactics; and stewardship of omni-channel plans in conjunction with marketing goals. Position oversees management of campaign activations and supports the reporting process. Key Responsibilities: 45% Campaign Management - Manage some components of addressable channel campaigns directly, implementing larger strategy into each plan, including bidding, targeting, channel unit/ad creation, etc. with autonomy; Help to develop and support test &amp; learn agendas; Track and ensure channel performance standards are met or exceeded 40% Channel Management - Support omni-channel planning, buying/activating and reporting for all programs and campaigns with autonomy, ensuring larger strategy is implemented as part of each program and/or campaign; Involved in agency and partner management and integration into workflows 15% Organizational Alignment - Build relationships and handle communications and feedback loops with key internal and external stakeholders, including channel and platform partners, agencies, etc; Ensure best practices are utilized/shared; Act as an informal leader and mentor within the channel organization Direct Manager/Direct Reports: This position typically reports to Manager or Media/Sr. Manager of Media This position has 0 Direct Reports Travel Requirements: No travel required. Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the United States. Preferred Qualifications: 3+ years of experience actively managing and implementing large omni-channel digital programs and budgets at an agency and/or large retailer Previous experience with retail websites and analytics Previous experience working with large established digital properties such as Google, Youtube, Bing, Yahoo, Facebook experience with newer properties such as Pinterest and Twitter a major plus Solid understanding of technical pieces of digital marketing such as website analytics, audiences, data feeds, tracking codes, etc. Presentation and writing skills Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Preferred Education: No additional education Minimum Years of Work Experience: 3 Preferred Years of Work Experience: No additional years of experience Minimum Leadership Experience: None Preferred Leadership Experience: None Certifications: None Competencies: Action Oriented Collaborates Drives Engagement Communicates Effectively Customer Focus Drives Results Manages Conflict

Associate Media Manager - Orange Apron Media

Chickasaw Nation Industries

<div>SUMMARY
The Help Desk Support Specialist III provides technical assistance and support to end-users, ensuring efficient operation of hardware, software, and network systems. Responsible for diagnosing software and hardware problems, resolving issues related to operating systems, network connectivity, application usage, and maintaining detailed records of support requests.
Chickasaw Nation Industries, Inc. serves as a holding company with multiple subsidiaries engaged in several lines of business (Technology, Infrastructure &amp; Engineering, Health, Manufacturing, Public Safety, Consulting, and Transportation) for the federal government and commercial enterprises. A portion of our profits is used to support Chickasaw citizens. We are proud to support the economic development and long-term viability of the Chickasaw Nation and its people. CNI offers premium benefits eligible on the first day of hire to full time employees; (Medical - Dental &ndash; Vision), Company Life Insurance, Short-Term and Long-Term Disability Insurance, 401(K) Immediate Vesting, Professional Development Assistance, Legal Aid Assistance Program, Family Planning / Fertility Assistance, Personal Time Off, and Observance of Federal Holidays.
As a federal contractor, CNI is a drug-free workplace and adheres to the Federal Controlled Substance Act.
ESSENTIAL REQUIREMENTS
Must be able to obtain and maintain the required customer clearance for access to systems, facilities, equipment and property.
KEY DUTIES AND RESPONSIBILITIES
Essential Duties and responsibilities include the following. Other duties may be assigned.
Handles complex technical issues that cannot be promptly resolved by Level 2 support.
Performs high level technical support for complex and critical issues.
Investigates and resolves advanced hardware, software, and network problems.
Collaborates with other IT teams to identify and implement long-term solutions.
Mentors and trains Level 1 and Level 2 support specialists.
Develops and maintains technical documentation, procedures, and best practices.
Participates in the evaluation and testing of new technologies and tools.
Provides input and recommendations for process improvements and system enhancements.
Develops and updates knowledge base articles and support documentation.
Continuously improves technical skills through self-study and professional development.
EDUCATION AND EXPERIENCE
Associate's degree and a minimum of three to five (3-5) years of relevant experience, or equivalent combination of education/experience.
PHYSICAL DEMANDS
Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
EOE including Disability/Vet
The estimated pay range for this role is $26.41/hr, with the final offer contingent on location, skillset, and experience.
CNI offers a comprehensive benefits package that includes:
<ul><li>Medical
</li><li>Dental
</li><li>Vision
</li><li>401(k)
</li><li>Family Planning/Fertility Assistance
</li><li>STD/LTD/Basic Life/AD&amp;D
</li><li>Legal-Aid Program
</li><li>Employee Assistance Program (EAP)
</li><li>Paid Time Off (PTO)
</li><li>Training and Development Opportunities
</li></ul>Your application submission will be considered for all potential employment opportunities with Chickasaw Nation Industries (CNI).
#INDCNI</div>

Help Desk Support Specialist III

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