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operations supervisor

supervising case manager

GLIDE

<div><div><b>About Glide</b></div><div>
GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society&rsquo;s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE&rsquo;s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.</div><div></div><div><p><br>
The Supervising Case Manager (SCM) oversees a team of 1&ndash;3 Case Managers, manages shift operations across all San Francisco neighborhoods, oversees hotline functions, validates relocations and reunifications, and safeguards all client-related supplies, vouchers, tickets, and funds. The SCM ensures high-quality mobile and onsite services that support clients experiencing homelessness toward stabilization and long-term well-being.</p>
<p>
Journey Home Supervising Case Manager spearhead mobile and on-premises client outreach, intake, assessment, and low-threshold to intensive case management: develop and manage individualized care plans, coordinate resources and wrap-around services, transport clients to appointments, connect clients with shelter and housing, facilitate health, mental health, and substance use disorder treatment, arrange travel and transportation, and help clients reunite with family, support networks, and careers for long-term well-being and housing stabilization. In this role, you will create, develop, and steward a caseload of approximately 20-25 clients at various stages of their journey toward housing stabilization and help approximately 3-5 people per month progress from homelessness toward housing stability.</p>
<p>
Journey Home Supervising Case Managers are assigned a regular shift (Day, Graveyard), must be available to work outside of their regular shift when assigned, and must be available to work special events or serve as emergency workers when required by community need. Shifts can be reassigned or rotated as the business needs of the operations change.</p>
</div>
<h3 class="jobSectionHeader"><b>Essential Duties and Responsibilities</b></h3><div>
<div>
<div><ul><li><p>Support the Program Manager and Director by enforcing Journey Home&rsquo;s mission, policies, protocols, and contract requirements. Oversee all aspects of an operational shift, ensuring strong staff supervision and effective resource and schedule management for 24/7 operations.</p>
</li>
</ul></div><div><ul><li><p>Provide direct supervision, coaching, and performance management for 1-3 Case Managers to ensure high-quality, consistent services across all San Francisco neighborhoods. Lead case conferencing; review and approve case files, data entries, and required reports.</p>
</li>
</ul></div><div><ul><li><p>Verify all relocations and reunifications for appropriateness, documentation, safety, and legitimacy. Model excellence in direct case management.</p>
</li>
</ul></div><div><ul><li><p>Manage and safeguard all client supplies, vouchers, tickets, gift cards, and other valuables. Conduct daily inventories and weekly audits; report discrepancies immediately. Serve as primary asset control coordinator for an entire shift. Ensure team members are following strict asset control practices.</p>
</li>
</ul></div><div><ul><li><p>Lead shift briefings, debriefs, and weekly team meetings. Identify and document training needs and support staff development.</p>
</li>
</ul></div><div><ul><li><p>Oversee hotline response, triage, dispatch, and documentation. Train staff on SOP adherence and ensure team achievement of Key Performance Indicators (KPIs).</p>
</li>
</ul></div><div><ul><li><p>Ensure compliance with all fleet safety and operational protocols; serve as lead driver when needed.</p>
</li>
</ul></div><div><ul><li><p>Build and maintain collaborative relationships with CBOs, SFPD, SFFD, EMS, hospitals, clinics, statewide partners, and GLIDE internal programs (Welcome Center, Safety, Ambassadors, etc.).</p>
</li>
</ul></div><div><ul><li><p>Conduct outreach and engagement with individuals experiencing or at risk of homelessness. Connect clients to shelter, housing, and wraparound services to achieve Journey Home KPIs.</p>
</li>
</ul></div><div><ul><li><p>Ensure comprehensive documentation for 50&ndash;60 active clients per case manager, including intakes, assessments, notes, logs, engagements, referrals, and all required data. Submit accurate daily, weekly, and monthly reports on time in the required databases.</p>
</li>
</ul></div><div><ul><li><p>Transport clients to appointments; arrange travel; and ensure all client resources are tracked, distributed, and managed with the highest ethical and fraud-prevention standards. Coach team members to do the same.</p>
</li>
</ul></div><div><ul><li><p>Uphold all case management ethics, HIPAA rules, confidentiality protocols, and public communication guidelines, and train team members to do the same. Coach team members to do the same.</p>
</li>
</ul></div><div><ul><li><p>Connect clients to the full range of GLIDE and community-based services. Collaborate with all GLIDE neighborhood engagement and street-crisis response programs, integrating services where appropriate. Build rapport with neighborhood groups.</p>
</li>
</ul></div><div><ul><li><p>Develop outreach and educational materials and support leadership in coordinating special events that promote Journey Home and GLIDE services.</p>
</li>
</ul></div></div><div><div><ul><li><p>Engage in ongoing professional development, supervision, team meetings, community meetings, and required trainings.</p>
</li>
</ul></div><div><ul><li><p>Obtain jail clearance in San Francisco and other Bay Area counties to enter city and county jails to advocate on behalf of incarcerated clients; other clearances as necessary and approved by management to help support clients.</p>
</li>
</ul></div></div></div><h3 class="jobSectionHeader"><b>Minimum Qualifications</b></h3><div>
<div>
<ul><li><p>Bachelor&rsquo;s degree in social work, public health or, 2+ years providing outreach, navigation, and low-threshold to intensive case management services to high-risk populations, including expert knowledge of stabilization, shelter, housing, and substance use disorder treatment centers.</p>
</li>
<li><p>Must have experience and training in de-escalation, motivational interviewing, overdose reversal, data collection and case notes.</p>
</li>
</ul></div><div><ul><li><p>Experience providing street-based outreach services in urban settings and homeless encampments.</p>
</li>
</ul></div><div><ul><li><p>Ability to read, write, collect data, and document case notes to the expected professional standards.</p>
</li>
</ul></div><div><ul><li><p>Ability to establish and maintain effective collaborative relationships across Glide programs as well as with city agencies across San Francisco, the wider Bay Area, throughout California, and throughout the United States.</p>
</li>
</ul></div><div><ul><li><p>Must be able to successfully engage clients in services and retention through the application of motivational interviewing, risk reduction counseling, and strengths-based counseling techniques.</p>
</li>
</ul></div><div><ul><li><p>Must understand the social determinants of health and how they impact people experiencing homelessness, actively engaged in drug use, and proximate stressors.</p>
</li>
</ul></div><div><ul><li><p>Must be able to provide culturally competent, and trauma-informed support to diverse clients to help them achieve stability and self-sufficiency.</p>
</li>
</ul></div><div><ul><li><p>Exceptionally strong communication and trust-building skills are required, including comfort and proficiency with public speaking (i.e. 1:1 interaction with clients and community, group education, street outreach, etc.)</p>
</li>
</ul></div></div><h3 class="jobSectionHeader"><b>Required Licenses and/or Certifications</b></h3><div>
<div>
<ul><li><p>Must have a valid California Drivers license.</p>
</li>
</ul></div><div><ul><li><p>Must have auto insurance and a clean DMV record with the ability to drive GLIDE&rsquo;s Journey Home Service Van.</p>
</li>
</ul></div><div><ul><li><p>California Peer-to-Peer Support Specialist certification, or the ability to acquire one within 60 days of hire.</p>
</li>
</ul></div><div><ul><li><p>California Community Health Worker Certification preferred.</p>
</li>
</ul></div></div><h3 class="jobSectionHeader"><b>Physical Requirements</b></h3><div>
<div>
<ul><li><p>Ability to work on a computer and see details of objects at close range.</p>
</li>
</ul></div><div><ul><li><p>Ability to hear within normal range, and communicate effectively (in person, telephone or Zoom).</p>
</li>
</ul></div><div><ul><li><p>Finger dexterity and the ability to use all standard office equipment.</p>
</li>
</ul></div><div><ul><li><p>Sit or stand comfortably; and the ability to navigate throughout office spaces (via elevator or stairs).</p>
</li>
</ul></div><div><ul><li><p>Activities that occur frequently are sitting, standing, walking, and handling materials and supplies.</p>
</li>
</ul></div><div><ul><li><p>Activities that occur occasionally are climbing stairs and manipulating fine objects with your fingers.</p>
</li>
</ul></div><div><ul><li><p>Activities that occur infrequently are bending, squatting, twisting, reaching straight above and below shoulder level, carrying and lifting up to 50 pounds.</p>
</li>
</ul></div></div><div>This is a .60% fte (24 hours per week) Exempt level position</div><div><b>
Work Environment</b></div><div>
GLIDE&rsquo;s buildings are located in the Tenderloin neighborhood. GLIDE maintains an &quot;open door&quot; policy to the community and its clients, who frequently enter and leave the building.</div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Supervising Case Manager

Recology

<p></p><div><div><b>Operations Supervisor
</b><div><div>Target Salary <b>$91,200 - $114,000 per year, wage dependent on experience and geographical location
</b></div><div>State <b>California
</b></div><div>Department <b>Operations - Management
</b></div></div></div>
<div><div><div><div>City:
</div><div><b>San Francisco</b></div>
</div><div><div>Location:
</div><div><b>1001 - Recology Golden Gate</b></div>
</div><div><div>Subsidiary Name:
</div><div><b>Recology Golden Gate</b></div>
</div></div></div><div><h1 class="jobSectionHeader"><b>The Role of the District Manager</b></h1><p>
Responsible for supervising operations personnel and routing drivers and monitoring work to ensure efficient and effective operations.</p><h1 class="jobSectionHeader"><b>
Essential Responsibilities</b></h1><ul><li>
Assigns employees to routes and special pickups for timely services. Assigns employees to balance workload. Arranges alternate coverage of service in case of employee absence or equipment failure.</li><li>
Ensures the accountability of route completions. May analyze routes, make recommendations, and implement routing changes.</li><li>
Monitors work to ensure efficient and effective operations. Observes collection practices on the routes and enforces safety policies and procedures.</li><li>
Resolves, with drivers as appropriate, customer service problems, ensures extras and overlooks are picked up and responds to complaints of unsatisfactory service. Investigates and resolves customer inquiries and complaints. May include responding to and corresponding with jurisdictional staff.</li><li>
Recommends rate adjustments and how to resolve billing disputes. With management approval, may make rate adjustments and resolve billing disputes.</li><li>
Generates and analyzes operational reports and make recommendations as appropriate.</li><li>
Possesses knowledge of rates to ensure appropriate customer billing. Advises Operations Manager of delinquent accounts and assists in their collection.</li><li>
Performs or reviews pre- and post-trip inspections.</li><li>
Investigates and reports on worker injuries, accidents, and other incidents.</li><li>
Maintains time records and manage attendance issues, providing timely feedback when necessary.</li><li>
Drives trucks, as needed.</li><li>
Ensures policies, procedures, and collective bargaining agreement (as applicable) are followed.</li><li>
May dispatch or be back-up for dispatch duties.</li><li>
May participate in community and business meetings and events on behalf of the company.</li><li>
Other duties as assigned</li></ul><h1 class="jobSectionHeader"><b>
Qualifications</b></h1><ul><li>
Possession of a high school diploma or GED required.</li><li>
Bachelor's degree preferred.</li><li>
Management experience in waste industry/recycling programs, transportation, production and logistics operations or related field.</li><li>
Valid Driver's License require.</li><li>
Class &quot;A&quot; or &quot;B&quot; Commercial Drivers' License preferred upon hire or within six months of hire.</li><li>
Principles of employee training, supervision, and evaluation.</li><li>
Supervisory techniques, resource allocation, planning and budgeting.</li></ul><h1 class="jobSectionHeader"><b>
Recology Offers</b></h1><ul><li>
An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities.</li><li>
The largest employee-owned resource recovery company in the industry with terrific benefits to help you prosper.</li><li>
A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing.</li><li>
An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R&rsquo;s: Reduce, Re-use, Recycle, and Recologize.</li><li>
Distinct professional challenges to connect with, care for, and grow community that sees a world without waste.</li></ul><h1 class="jobSectionHeader"><b>
Recology Benefits May Include</b></h1><ul><li>
Paid time off and paid holidays.</li><li>
Health and wellness benefits including medical, dental, and vision.</li><li>
Retirement plans (Employee Stock Ownership Plan, 401(k) with match).</li><li>
Annual wellness incentives.</li><li>
Employee Assistance Program (EAP).</li><li>
Educational assistance.</li><li>
Commuting benefits.</li><li>
Employee referral program.</li></ul><h1 class="jobSectionHeader"><b>
Supplemental Information</b></h1><p>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate.</p><p>
Recology is an equal opportunity employer committed to supporting an inclusive work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law.</p><p><i>
This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.</i></p></div></div>

Operations Supervisor

HealthRIGHT 360

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.
<br><br>
<b>Benefits and perks:</b><br>
<ul>
<li>HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!</li>
<li>Employees qualify for public loan forgiveness programs</li>
<li>Training and professional development opportunities</li>
<li>Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.</li>
</ul>
This is a union eligible position.
<br><br>
JOB SUMMARY
<br>HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.
<br><br>
The African American Healing Center is working with clients to prevent and reduce violence in our communities. Services are designed to meet the needs of people with all backgrounds, while proactively serving communities of color with programs that honor African American history and that are sensitive to the cultural context of each client.
<br><br>
The Case Manager I is responsible for assessing treatment needs; monitoring and evaluating problem lists and progress and facilitating interdisciplinary approaches. As the Case Manager I coordinate an approach to the delivery of health, substance use, mental health, and social services, linking clients with appropriate services to address specific needs and achieve stated goals. The Case Manager I’s duties include care coordination, maintaining positive working relationships with outside community partners, scheduling appointments, arranging transportation, assisting with acquiring medications, ongoing care and discharge planning, and crisis intervention.
<br><br>
KEY RESPONSIBILITIES
<br><ul>
<li>Work as an active team member and closely collaborate with team members.</li>
<li>Help clients get and stay engaged in SUD treatment.</li>
<li>Help clients transition between levels of care.</li>
<li>Assess for opioid overdose and ensure beneficiary has Naloxone if appropriate.</li>
<li>Interface with a multidisciplinary team in treatment planning and service delivery.</li>
<li>Develop and assess the effectiveness of individualized treatment and consumer progress.</li>
<li>Maintain documentation in compliance with agency, HIPAA, and DPH standards.</li>
<li>Assist in the ongoing maintenance of consumers’ charts and other related documentation.</li>
<li>Perform other duties as assigned by the Program Manager.</li>
<li>Arrange the work schedule in accordance with the agency’s needs.</li>
<li>Comply with the agency’s policies and procedures.</li>
<li>Attending internal and external meetings as assigned.</li>
<li>Create a safe space for clients and maintain appropriate boundaries.</li>
<li>Meet expected performance standards as assigned by the supervisor.</li>
<li>Provide “whatever it takes” services to consumers including providing services where the consumer lives, assisting with housing, benefits, employment, education, transportation, childcare, medical, and other needed services.</li>
<li>Provide case management services to clients as assigned.</li>
<li>Serve as a care coordinator for clients as assigned. Responsibilities include coordination of all services with other providers and completion of all coordinated care documentation.</li>
<li>Provide case management services to clients as assigned.</li>
<li>Assist the client in developing independent living skills to promote independence and self-sufficiency.</li>
<li>Assist in crisis and symptom management.</li>
<li>Acts as a buddy to new hires.</li>
</ul>
And perform other duties as assigned.
<br><br>
QUALIFICATIONS
<br>Education, Certification, and Experience
<br><ul>
<li>High school diploma or GED required.</li>
<li>Valid CA Driver’s License.</li>
<li>First Aid and CPR Certification.</li>
<li>AOD Registration preferred.</li>
<li>Experience in case management required.</li>
<li>Experience working with the criminal justice population preferred.</li>
</ul>
Knowledge
<br><ul>
<li>Some experience providing case management services is required.</li>
<li>Culturally competent and able to work with a diverse population.</li>
<li>Knowledge of housing, employment, SSI resources, and success with linking clients.</li>
<li>Experience working successfully with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self-sufficiency.</li>
<li>Knowledge of co-occurring disorders and trauma-informed treatment preferred.</li>
<li>We will consider for employment qualified applicants with arrest and conviction records.</li>
<li>Must complete a background check and livescan.</li>
</ul>


Case Manager I - African American Healing Center AAHC

Bay Area Community Resources (BACR)

<div>
 <strong>
  Position Overview:
  <br/>
  <br/>
 </strong>
 Provide high quality case management services, including but not limited to intake, case planning, court advocacy, cognitive behavioral therapy referrals and linkage to stabilization services. Additionally, leading case conferencing sessions with program coordinators and career coaches who also support the youth on your caseload. As well as facilitating additional projects that improve the performance of staff and/or benefit clients. The Senior Case Manager will be responsible for case managing all youth who are participants of CHALK programs.
 <br/>
 <br/>
 CHALK is a youth-led project that provides a range of youth services with a specific focus on transformative youth development and employment. Within CHALK there are 2 youth-led programs:
 <br/>
 <br/>
 <ul>
  <li>
   YouthLine Tech: a job training program for youth interested in careers in technology and media
  </li>
  <li>
   Career Pathways for Undocumented Youth: a career exploration program providing undocumented youth with cohort based job training and career exploration opportunities to various career pathways
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Possession of bachelor degree or working towards degree in Criminal Justice, Psychology, Sociology, or related field. Can be substituted with 4+ years experience working in youth programs
  </li>
  <li>
   Must have excellent oral and written communication skills
  </li>
  <li>
   Experience with workforce development programing, as well as education pathways
  </li>
  <li>
   Experience with immigration laws and policies and its impact on marginalized communities
  </li>
  <li>
   Experience working with undocumented and/or system impacted youth
  </li>
  <li>
   Must be familiar with restorative justice, trauma informed care, and motivational interviewing
  </li>
  <li>
   Ability to maintain confidentiality and demonstrate a high degree of integrity
  </li>
  <li>
   Must have valid California Driver's License and insured, registered and operational vehicle to use for work purposes
  </li>
  <li>
   Must pass a criminal background check and TB test clearance
  </li>
  <li>
   Availability to work in the evenings to meet with participants. Periodic Saturdays
  </li>
  <li>
   Ability to be on call
  </li>
  <li>
   Bilingual: Spanish preferred
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Personal Qualities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A commitment to and strong belief in BACR's and CHALK Mission, Philosophy, and Guiding Principles
  </li>
  <li>
   Ability to maintain goals and priorities in dealing with varying challenges
  </li>
  <li>
   Ability to work under pressure and provide crisis intervention
  </li>
  <li>
   Ability to be flexible in working with people and organizations of different viewpoints
  </li>
  <li>
   Creativity, enthusiasm and a dedication to youth centered approach and youth development
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Duties and Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Conduct various assessments of youth/ TAY to identify and address wraparound barriers, behaviors and corresponding characteristics that hinder stability and functionality
  </li>
  <li>
   Generate thorough individual service plans consisting of supportive services, resources, referrals and linkage to promote stability and functionality
  </li>
  <li>
   Familiarity with identification documents from foreign countries and knowledge of how to acquire them
  </li>
  <li>
   Request monthly cash advances to purchase supportive services and complete monthly expense reports
  </li>
  <li>
   Build and maintain strong rapport with youth/TAY so participant identifies you as a key figure in their supportive network
  </li>
  <li>
   Develop relationships and maintain communication with supportive network, providers and stakeholders in efforts to case conference, strategize and better serve youth/TAY
  </li>
  <li>
   Collaborate with the Program Manager and Career Coach to facilitate trainings and workshops and assist with planning career panels, information sessions, and field trips for CPU participants
  </li>
  <li>
   Meet with youth/TAY on a weekly to monthly basis depending on the need to formally monitor progress or regression of individual service plan and implement motivational techniques to keep youth/TAY engaged
  </li>
  <li>
   Work with youth in setting and reaching self identified educational, professional and personal long and short term goals
  </li>
  <li>
   Responsible for maintaining case files with detailed case notes and regular input of participant information into database systems and spreadsheets
  </li>
  <li>
   Attend school meetings, court hearings, other necessary appointments and act as advocate when appropriate
  </li>
  <li>
   Responsible for writing character, recommendation and progress letters/reports for court and/or other institutions
  </li>
  <li>
   Represent CHALK at networking and partnership meetings and events
  </li>
  <li>
   Attend semi-monthly staff meetings for case conferencing and/or programmatic discussions
  </li>
  <li>
   Commitment to professional development by attending trainings and workshops to better serve participants
  </li>
  <li>
   Other duties as assigned
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Us:
  <br/>
  <br/>
 </strong>
 Bay Area Community Resources (BACR) promotes the healthy development of individuals, families and communities through direct services, volunteerism, and partnerships in the San Francisco Bay Area.
 <br/>
 <br/>
 We have deep respect for the communities we serve throughout the Greater San Francisco Bay Area, the dedicated staff who show up for those in need, and the opportunity we have been given through this work to promote resilience in tens of thousands of individuals every year.
 <br/>
 <br/>
 BACR is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment w/o regard to perceived age, marital or familial status, religion, gender, gender identity, gender expression, sexual orientation, race, creed, color, genetic information, ancestry, national origin, physical or mental disability including AIDS or AIDS-Related Complex or military status.
 <br/>
 <br/>
 <strong>
  Visit our website at
 </strong>
 <strong>
  www.bacr.org
 </strong>
 <strong>
  .
  <br/>
  <br/>
 </strong>
 Above is the pay range for this position that we reasonably expect to pay. Individual compensation is based on various factors including experience/education, skillset, and geographic location.
</div>


Senior Case Manager

A&A Health Services

<p>Victoria's House is looking for a BBS registered CSW or MFT to join our case management team. The overall goal of this Clinical Case Manager is to support high risk clients, and promote safe and sustained re-entry into the outer community. You will service a caseload of high needs clients who require support through comprehensive assessment, crisis intervention, case management, group therapy, and substance abuse services.</p><p><b>Essential Functions</b></p><ul><li>Conducts intake of new clients, including assessment, community functioning, learning styles, and service needs.</li><li>Provide clients with individual and group mental health support in order to achieve recovery goals.</li><li>Participate in the care planning, initial assessment, level of care considerations, and ongoing support as needed.</li><li>Will keep an individual caseload. Supervisor will support the management of this caseload.</li><li>Provides ongoing mental health services, crisis intervention, clinical case management, and individualized support to a caseload of adults in need of mental health services.</li><li>Help clients stabilize and link to step-down programs and services.</li><li>Maintains client&rsquo;s records according to Victoria's House requirements. Records data in client&rsquo;s electronic chart.</li><li>Provides education to Victoria's House non-clinical staff and contracted agencies regarding program services, client needs and treatment.</li><li>Assists in planning and providing in-service trainings to staff.</li><li>Develops a comprehensive individual service plan for each client, integrating knowledge of a wide range of human service resources and addressing criminogenic risk factors and needs.</li><li>Provides consultation to a multi-disciplinary team</li><li>Facilitates coordination of services among criminal justice and treatment agencies and advocates for and links clients to needed services.</li><li>Engages in consultation with our in-house Safety Director, local police dept, and community programs, including educational, legal, and social organizations involved in case management.</li></ul><p><b>Education and Experience</b></p><ul><li>Master's Degree (Required)</li><li>BBS Registration (Required)</li><li>License/Certification:</li><li>ACSW (Preferred)</li><li>AMFT (Preferred)</li><li>LCSW (Preferred)</li><li>LMFT (Preferred)</li></ul><p><b>Preferred Experience</b></p><ul><li>Has worked within the criminal justice system in some therapeutic capacity.</li><li>Ability to speak fluent Spanish is a plus.</li></ul><p><b>Job Type</b>: Full-time</p><p><b>Benefits</b>:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p><b>Work Location</b>: In person</p><p>Job Type: Full-time</p><p>Pay: $90,000.00 - $110,000.00 per year</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Experience:</p><ul><li>Case management: 1 year (Preferred)</li><li>Mental health: 1 year (Preferred)</li></ul><p>License/Certification:</p><ul><li>ACSW (Preferred)</li><li>AMFT (Preferred)</li><li>BBS Registration (Required)</li></ul><p>Ability to Commute:</p><ul><li>San Francisco, CA 94110 (Required)</li></ul><p>Ability to Relocate:</p><ul><li>San Francisco, CA 94110: Relocate before starting work (Required)</li></ul><p>Work Location: In person</p>

Clinical Case Manager (ACSW/AMFT) - Adult Residential Facility

Episcopal Community Services of San Francisco

<div><p><b>PRIMARY DUTIES AND RESPONSIBILITIES</b></p><ul><li>
Perform intake assessment of assigned residents on day of move-in to include a review of health status, psychosocial history, financial status, history of drug and alcohol use, housing history, etc.</li><li>
Outreach to each resident on assigned caseload regularly, as well as in response to incidents or documentation indicating the resident may be in crisis, need behavioral health or medical intervention, or may be jeopardizing their housing (late rent notices, lease violations, etc.). Direct, in-person engagement is always the goal.
</li><li>Work with each resident to develop and implement an individualized Service Plan based on each resident&rsquo;s goals and needs, tailored to their preferences.</li><li>
If unable to offer on-site resources, provide referrals to other in-house providers or outside community resources regarding issues related to substance use, vocational training, legal services, immigration services, physical and mental health services, housing resources, money management, etc.</li><li>
Assess each resident&rsquo;s eligibility for benefits and entitlements and assist residents in applying for and enrolling in these programs.
</li><li>Work with residents regarding budgeting issues, including the development of voluntary money management plans.</li><li>
Advocate on behalf of residents with Property Management regarding issues that may be jeopardizing residents&rsquo; housing (late rent notices, lease violations, etc.). Under the direction of the SSM, work with Property Management to avoid eviction, when possible.
</li><li>Assist residents or staff with conflict resolution to ensure a comfortable living environment for all residents that promotes a sense of respect, cooperation, self-sufficiency and tenant empowerment.</li><li>
Participate in twice-per-week Wellbeing Checks, and as necessary, subsequent Emergency Safety Checks to ensure the safety and wellbeing of residents.
</li><li>Develop and facilitate at least one weekly therapeutic / psycho-educational group at the site. As directed by the SSM, assist with the organization and carrying-out of other program events and community-building activities, such as Residents&rsquo; Council, BINGO, BBQs, holiday celebrations, community meetings and meals, movie viewings, outings, etc.</li><li>
Maintain up-to-date documentation in resident files regarding services provided in a complete, confidential, and professional manner. Complete all necessary paperwork and administrative requirements, including completing Significant Encounters, outreach letters, Service Plans, recertification, filing, etc., within the required timeframe.
</li><li>Assist residents with planned exits from the program to engage in comprehensive discharge planning, that includes referrals for case management, housing, food, clothing, medical treatment, detox, and/or other services as necessary and appropriate.</li><li>
Assist in developing and implementing new programs, groups, and activities with the Support Services Manager.</li><li>
Provide back-up coverage for other case managers, as directed by the SSM.</li><li>
Share information and new resources with residents and staff.</li><li>
Follow and implement all applicable policies and procedures of Episcopal Community Services.</li><li>
Establish and maintain a positive working relationship with employees, volunteers, and residents of Episcopal Community Services, and outside agencies.</li><li>
Attend all meetings as assigned.</li><li>
Perform other duties as assigned.</li></ul><p><b>
REQUIRED QUALIFICATIONS:</b></p><ul><li><b>
Case Manager ($28.00/hr.):</b> High School Diploma + 4 years&rsquo; experience <b>or</b> AA degree in similar field + 3 years&rsquo; experience, <b>or</b> CHW Certificate/CADC + 2 &ndash; 4 years&rsquo; experience, <b>or</b> BA/BS degree in similar field + 2 &ndash; 4 years&rsquo; experience, <b>or</b> MA/MS degree in similar field + 1 year experience.</li><li><b>
Senior Case Manager ($30/hr.):</b> MA/MS + at least 2 years&rsquo; experience, or BA/BS + at least 4 years&rsquo; experience, CHW Certificate/CADC + 4 years&rsquo; experience.</li></ul><p>
</p><p><b>PLUS:</b></p><ul><li>
Knowledge of local social services and other community resources for underserved populations and severely low-income individuals and families.
</li><li>Must show patience, compassion, and empathy to the participants that we serve.</li><li>
Must possess excellent charting, recordkeeping, and professional writing skills for daily documentation.</li><li>
Must be able to quickly assess and respond to a variety of situations, including medical emergencies, psychiatric emergencies, conflict resolution, de-escalation interventions, as well as other types of crises.
</li><li>Computer skills and moderate experience using Microsoft Outlook, Word, and other MS Office applications is required.
</li><li>Strong interpersonal skills, a team approach, and the ability to communicate effectively both orally and in writing are essential.
</li><li>Demonstrated cultural competency in working with diverse, underserved, and and the ability to communicate in Spanish is desirable. Bi-lingual positions (if open) pay a 5% premium!</li><li>
Demonstrates and supports a culture of diversity, equity, inclusion and belonging.
</li><li>Great collaborator with the ability to maintain professional, respectful, honest, and calm interactions with residents, staff, and outside partners is required.</li><li>
Be able to work as part of a multi-disciplinary team.</li><li>
Must be comfortable facilitating groups and hosting events and activities.
</li><li>Be committed to the mission and values of Episcopal Community Services.</li></ul><p>
</p><p><b>OTHER</b></p><ul><li>
Must secure finger image screening and annual TB screening.</li><li>
Must be able to meet physical requirements of the position which may include long periods at a desk and/or computer workstation, some travel to various sites, and lifting of up to 20 lbs.</li></ul><p>
</p><p><b>Mission Essential</b></p><ul><li>
Demonstrate behavior that supports the organization&rsquo;s mission, vision, and values.</li><li>
Adhere to all program, funder, and organizational policies, and procedures.</li><li>
Communicate effectively and model integrity, fairness, and ethical business practices.</li></ul><p>
</p><p><b>ECS offers industry leading healthcare benefits to support your
</b></p><p><b>physical and mental well-being.</b></p><p>
</p><p>ECS will consider for employment qualified applicants with arrest and conviction records as consistent with San Francisco's Fair Chance Ordinance.</p><p>
</p><p>ECS values a workplace where every individual is respected, supported, and given equal opportunity to thrive. We are an equal opportunity employer dedicated to creating a welcoming and inclusive environment for all.</p></div>

TG5 - Senior Case Manager - Full Time - 40 Hours/Week - Union (TG5S)

Pup Strut LLC

<p><b>Your love for dogs, and your love for the outdoors, combined in one job! Seeking quick learners and detail-oriented applicants. See below.</b></p><p><b>Dog Walker and Transportation Provider</b></p><p><b>Company:</b> Pup Strut LLC<br/><b>Location:</b> San Francisco, CA<br/><b>Position Type:</b> Part-Time (M-F 9:30-3:00. As-needed to start)</p><p><b>Job Summary</b></p><p>As a Dog Walker and Transportation Provider at <b>Pup Strut LLC</b>, you&rsquo;re the friendly face our clients trust every day. You&rsquo;ll be responsible for safely transporting and walking their dogs with care, confidence, and consistency. Your calm, professional presence helps keep both dogs and clients happy.</p><p>This role calls for <b>strong communication</b>, <b>punctuality</b>, and <b>attention to detail</b> &mdash; as well as genuine respect for each client&rsquo;s home and routine.</p><p><b>Transportation &amp; Route Execution</b></p><ul><li>Follow the assigned pick-up and drop-off route with consistency and efficiency.</li><li>Transport dogs safely using all required harnesses, equipment, and safety protocols.</li><li>Stay up to date with schedule changes and client requests each day.</li><li>Ensure all tracking collars and harnesses are properly secured and in working order before walking.</li></ul><p><b>Pack Walk Execution</b></p><ul><li>Complete 1-hour walks with each of your two daily packs</li><li>Refrain from headphone use or personal phone activity while walking. Phones may only be used for capturing photo/video, or essential communication with management.</li><li>Remain proactive and alert at all times&mdash; anticipate potential challenges or risks and respond accordingly to ensure the safety and comfort of all dogs in your care.</li></ul><p><b>Communication &amp; Documentation</b></p><ul><li>Maintain clear and timely communication with management regarding anything time-sensitive or unusual.</li><li>Follow all client instructions and clarify any ambiguous or out-of-scope requests with the manager before proceeding (e.g., we do not bathe dogs, but paw wiping can be accommodated).</li><li>Capture photos and videos during walks and share your best content with the manager for client updates.</li></ul><p><b>Additional Assignments (Optional)</b></p><p>These additional duties are optional and will be agreed upon mutually on a case-by-case basis at the manager&rsquo;s discretion.</p><ul><li>Private walks</li><li>In-home sitting</li><li>Dog boarding (at your residence)</li><li>Other custom requests, as offered and approved by management</li></ul><p><b>Schedule &amp; Compensation</b></p><ul><li>Regular schedule: M-F 9:00-4:00 <b>*schedule will begin as Tues-Thurs, eventually filling out to M-F.*</b></li><li>Any work outside this core schedule will be offered as optional bonus opportunities! <b>Pay is per assignment and will be clearly communicated and agreed upon in advance</b></li></ul><p><b>Ideal Candidate Profile</b></p><ul><li>Calm, confident, and professional</li><li>Highly observant and proactive with animals</li><li>Strong communicator, punctual, and dependable</li><li>Able to follow routines while remaining flexible to daily changes</li><li>Eager to grow as part of the Pup Strut team</li></ul><p>Job Type: Part-time</p><p>Pay: $30.00 per hour</p><p>Application Question(s):</p><ul><li>Will you submit to a drug test? This is a drug-free job.</li></ul><p>License/Certification:</p><ul><li>Driver's License (Required)</li></ul><p>Location:</p><ul><li>San Francisco, CA 94109 (Required)</li></ul><p>Work Location: In person</p>

Dog Walker

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