bilingual case manager (support broker) Jobs in San Francisco

bilingual case manager (support broker)

care coordinator and group facilitator Jobs in San Francisco

care coordinator and group facilitator

caregiver

case management assistant ii Jobs in San Francisco

case management assistant ii

case manager- san francisco Jobs in San Francisco

case manager- san francisco

case manager

TGI Justice Project

Job title: Housing Case ManagerLocation: San Francisco, CA; 5 days in office/weekStatus: Full time; non-exempt (40 hours/week FT NE)Salary: $62,000 - $67,000/yearReports to: Housing Director, Co-Executive DirectorOrganization DescriptionThe Miss Major Alexander L. Lee TGIJP Black Trans Cultural Center is a team of transgender, gender-variant and intersex people, inside and outside of prisons, jails, detention centers, and other locked facilities creating a united family in the struggle for survival and freedom. We work in collaboration with others to forge a culture of resistance and resilience to strengthen us for the fight against human rights abuses, imprisonment, police violence, racism, poverty, and societal pressures. We seek to create a world rooted in self-determination, freedom of expression, and gender justice.Position DescriptionHousing Case Managers at TGIJP are expected to provide comprehensive case management services to clients experiencing housing insecurity or homelessness. This role involves assessing client needs, developing housing plans, advocating for client rights, and connecting clients with appropriate resources and services. Housing Case Managers work closely with clients to empower them to achieve housing stability and improve their overall well-being.Primary Responsibilities1. Client Assessment and Case Planning:<ul><li>Conduct comprehensive assessments of clients' housing needs and barriers.</li><li>Develop individualized housing plans in collaboration with clients.</li><li>Set goals and action steps to address housing challenges and promote stability.</li></ul>2. Resource Referral and Coordination:<ul><li>Connect clients with community resources, social services, and support networks.</li><li>Coordinate referrals for mental health services, substance abuse treatment, and other supportive programs.</li><li>Help clients access financial assistance, food assistance, and other basic needs resources.</li></ul>3. Crisis Intervention and Support:<ul><li>Provide crisis intervention and emotional support to clients in housing crisis situations.</li><li>Recognize early signs of emotional distress, agitation, or conflict</li><li>Maintain a calm and respectful non-confrontational approach</li><li>Collaborate with other team members and external partners to address immediate housing needs and ensure client safety.</li></ul>4. Documentation and Reporting:<ul><li>Maintain accurate and up-to-date client records and case notes.</li><li>Complete required documentation for program reporting and compliance purposes.</li><li>Ensure client confidentiality &amp; privacy in accordance with agency policies &amp; regulations.</li></ul>5. Travel and Home Visits:<ul><li>Entering client homes in a respectful, professional, and non-intrusive manner</li><li>Must have the ability to travel to clients&rsquo; place of residence</li><li>Must be comfortable working in person with clients to assist with needs</li></ul>5. Advocacy and Empowerment:<ul><li>Advocate for clients' rights and interests in housing-related matters as needed.</li><li>Empower clients to self-advocate and navigate housing systems independently.</li><li>Promote client empowerment and self-sufficiency through skill-building and education.</li></ul>6. Budgeting and Analytical Skills:<ul><li>Ability to create and implement client budgets, assist clients in tracking spending and expenses</li><li>Strong organizational and record-keeping skills</li></ul>7. Confidentiality and Professionalism: <ul><li>Knowledge of HIPAA standards and protected health information</li><li>Ability to practice privacy, confidentiality, and record private information safely and securely</li><li>Keep client/case manager privilege in retaining confidential information</li></ul>Qualifications:Education: Bachelor's degree in Social Work, Psychology, Counseling, or related field preferred.Experience: Previous experience in case management, social services, or housing advocacypreferred.Skills:<ul><li>Strong interpersonal and communication skills.</li><li>Ability to build rapport and establish trusting relationships with diverse populations.</li><li>Knowledge of housing resources, rental assistance programs, and housing laws/regulations.</li><li>Ability to work collaboratively in a team environment and independently.</li><li>Strong organizational and time management skills.</li><li>Commitment to social justice, equity, and anti-oppressive practices.</li><li>Proficiency in Google Suite and database management.</li></ul>Working Conditions:<ul><li>This position may require occasional evening or weekend hours to accommodate client needs.</li><li>Travel within the local community will be necessary for outreach and resource coordination.</li></ul>How to Apply:Interested candidates should submit their resume and a cover letter outlining their qualifications and experience to jobs@tgijp.org.Equal Opportunity Employer Statement:The Miss Major Alexander L. TGIJP Black Trans Cultural Center is an equal opportunity employer and values diversity. All employment decisions are made based on qualifications, merit, and business needs. We encourage applications from all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, or veteran status.Individuals from traditionally marginalized backgrounds and those who have been formerly incarcerated (or who have system-impacted family members) are encouraged to apply.Pay: $29.80 - $32.11 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Mileage reimbursement</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>People with a criminal record are encouraged to applyWork Location: In person

Housing Case Manager

GT Independence

<div><h3 class="jobSectionHeader">Make a Meaningful Impact Every Day</h3>
<div>
At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you&rsquo;re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters.
<h3 class="jobSectionHeader">
Our Mission</h3>

To help people live a life of their choosing, regardless of age or ability.

GT Independence has earned multiple awards for being an exceptional workplace, including being named a 2026 National &ldquo;Best and Brightest Companies to Work For.&rdquo; We are also proudly certified as a Great Place to Work&reg; for 2025/2026&mdash;a distinction reserved for top employers committed to outstanding employee experiences.

The Support Broker is responsible for coordinating the daily operation of Medicaid Waiver services, and for promoting personal growth and independence of participants in accordance with state and program regulations, GT Independence Policy and Procedures, and applicable accreditation standards.

RESPONSIBILITIES AND DUTIES
<ul>
<li>Promote personal growth, independence, and quality of life for service participants through initial development and ongoing support, monitoring, supervision, and staff training.</li>
<li>Build and maintain positive relationships with agency staff, service providers, and individuals/families.</li>
<li>Demonstrate knowledge and adherence to GT Mission, Values, and quality service standards.</li>
<li>Collaborate with all GT staff and maintain positive working relationships to support team goals and program success.</li>
<li>Ensure accuracy, quality, and timeliness of all documentation in compliance with state and agency requirements including HCBS waiver and related requirements.</li>
<li>Follow all agency policies and procedures.</li>
<li>Monitor and participate in performance improvement initiatives to ensure health, safety, and quality of services for participants.</li>
<li>Complete written assignments and reports as required.</li>
<li>Maintain all GT trackers accurately and up to date; submit weekly scorecards.</li>
<li>Assist participants in forming and sustaining relationships with natural and community supports to promote meaningful community integration and inclusion.</li>
<li>Support participants in developing social networks and connections with community organizations to expand valued social relationships.</li>
<li>Help participants onboard and access non-Medicaid community supports and resources aligned with Individual Support Plan (ISP) outcomes, including social, educational, and natural supports.</li>
<li>Meet with clients, Independent Facilitators, and Regional Center staff for consultation meetings to ensure alignment and support.</li>
<li>Enroll clients promptly, ensuring all required documents are processed correctly.</li>
<li>Provide instruction and counseling to guide participants in problem-solving and decision-making.</li>
<li>Advocate and collaborate with individuals and organizations on behalf of participants including regional center and independent facilitators</li>
<li>Support participants in preparing for, participating in, and implementing spending plans.</li>
<li>Provide training and guidance on the Individual and Family Directed Supports Option for participants considering directing services and supports in all models.</li>
<li>Assist with managing the Individual &amp; Family Directed Budget under all models.</li>
<li>Coordinate services with the Financial Support Services provider for participants self-directing services, including guidance on using the Participant-Directed Budget.</li>
<li>Provide information and support for recruiting, hiring, managing, training, evaluating, and changing support staff under the Employer of Record Model.</li>
<li>Provide guidance on staff financial forms, qualifications, and record-keeping requirements under the Employer of Record Model.</li>
<li>Ensure participants and families understand responsibilities related to participant direction, including reporting expenditures and other relevant requirements.</li>
<li>Identify and participate in tabling events, Self-Determination conferences, resource fairs, and networking opportunities to promote services and build community connections.</li>
<li>Educate participants and external stakeholders about Self-Determination principles and GT processes</li>
<li>Travel will be required to attend events, conferences, training, and other related activities.</li>
<li>Deliver regular presentations to Independent Facilitators and external stakeholders to share program updates and strengthen partnerships.</li>
<li>Perform other duties as assigned.</li></ul> 
 
MINIMUM REQUIREMENTS
<ul>
<li>Be 18 years of age or older;</li>
<li>Have current, appropriate licensure,</li>
<li>Have a master&rsquo;s degree in social work, Psychology, Counseling, Rehabilitation, Nursing Gerontology or Sociology and one (1) year experience with the population(s); OR</li>
<li>Bachelor&rsquo;s degree and two (2) years&rsquo; experience with the population(s); OR</li>
<li>Registered Nurse (RN) or can have an Associate degree and three (3) years&rsquo; experience with the population(s).</li>
<li>Successfully complete all required criminal background check(s) pursuant to the State of CA and federal requirements.</li>
<li>The Support Broker may not work for the VF/EA FMS-Support Broker entity and concurrently as a waiver case manager or for a direct care service organization.</li></ul> 
 
ADDITIONAL EXPERIENCE AND QUALIFICATIONS
<ul>
<li>Excellent knowledge of habilitation and personal assistance scope of services, state specific regulations and applicable regulation standards, and applicable accreditation standards.</li>
<li>Excellent interpersonal skills.</li>
<li>Ability to manage a schedule and frequent travel</li>
<li>Strong desire to help individuals live a life of their choosing</li>
<li>Strong networking skills; knowledge of the local community; ability to connect people to community resources</li>
<li>Proof of state curriculum and any other state-mandated training for this position.</li>
<li>Work hours must remain flexible as work schedule may vary noted due to needs of persons receiving services.</li>
<li>Strong oral and written communication skills</li>
<li>Personal computer skills, specifically Microsoft Office products</li>
<li>Strong ability to participate in a highly effective team</li>
<li>Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and terminology.</li>
</ul>
WORK ENVIRONMENT
<ul>
<li>Work is performed in a typical home office setting or other community settings. Travel is required.</li></ul> 
<div>
 
As a national leader in personal and financial services for individuals who rely on home- and community-based care, GT Independence supports tens of thousands of people across the country as they find and hire their own caregivers or personal assistants.

Our Support Broker team is driven by trust, autonomy, and&mdash;yes&mdash;fun. We believe great teams come from people who are intrinsically motivated, empowered, and valued. We respect each other, we care about the work we do, and we succeed because we work with purpose.

We value excellence, but we won&rsquo;t micromanage to achieve it. If you are self‑motivated, we give you the space and support to grow and thrive. Team members enjoy flexible paid time off, competitive wages &amp; benefits, and meaningful opportunities for professional growth.

Grow your career with us. Grow your impact with us.
</div>
___________________________________________________________________________________________

What Culture &amp; Belonging Means at GT: Bring Your Authentic Self To Work

GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.
</div>
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Bilingual Case Manager (Support Broker)

California Appellate Project

<div>California Appellate Project (CAP) is a non-profit organization created by the State Bar of California in 1983. The mission of our San Francisco office is to help ensure that individuals facing the death penalty receive the legal representation they are constitutionally entitled to receive. CAP&rsquo;s dedicated team of staff attorneys and support personnel work closely with court-appointed private counsel, offering guidance and resources for handling capital cases before the California Supreme Court. For law students interested in appellate advocacy, criminal justice, or public interest law, CAP represents a vital part of California&rsquo;s legal landscape&mdash;and a meaningful opportunity to see how legal support can make a real difference. 
What do we do?
<ul>
<li>Assist appointed counsel on post-conviction death penalty cases in both habeas corpus and appellate proceedings; 
</li>
<li>Provide case assistance to unrepresented people on death row; 
</li>
<li>Track judicial and legislative developments affecting death penalty litigation; 
</li>
<li>Conduct death penalty defense training seminars for capital defense professionals and law students;</li>
<li>Publish numerous documents including a monthly newsletter, RECAP; a death penalty manual for California attorneys; the National Death Penalty Information Index; an extensive brief bank; and other resources for the capital defense community.</li></ul> 


Why apply to volunteer at California Appellate Project?

Our San Francisco office is dedicated to developing the next generation of criminal defense attorneys. Under the guidance of experienced counsel, our law school externs, interns, and pro bono attorneys contribute to a wide range of essential work, including mitigation investigation, records collection, case review under ameliorative statutes, legal research and writing, technical assistance to counsel appointed in automatic appeals and habeas corpus matters, and support for individuals on death row who are currently unrepresented. 
During the academic year, students may apply to serve as externs in CAP&rsquo;s San Francisco office. We welcome candidates who can participate through academic credit, volunteer hours, or funding from public interest programs. Selection for fellows, externs, and volunteers occurs on a rolling basis. 
Interested applicants should submit a cover letter, r&eacute;sum&eacute;, writing sample, and two references. We also ask volunteers to describe how their life experience, training, and work history have prepared them to work effectively with our clients and the communities we serve.</div>

Student Volunteer (Fall 2026 or Spring 2027)

SERVAL

<div><h1 class="jobSectionHeader">Who We Are</h1>
Serval is an AI-native automation platform transforming how enterprises operate. We build intelligent agents that understand real-world workflows and execute them end-to-end &mdash; replacing manual processes and rigid legacy systems with adaptive, learning software. Founded in early 2024, Serval is already trusted by companies like Fox, Notion, Perplexity, Vercel, and Brex to automate high-volume, high-friction operational work across their organizations. 
 
At the core of Serval is an agentic AI platform that turns natural language into production-grade workflows. Our agents don&rsquo;t just respond to requests &mdash; they reason, take action across systems, and continuously improve with usage. What began with operational use cases has quickly evolved into a horizontal AI automation layer used across IT, HR, Finance, Security, Legal, and Engineering. 
 
Our mission is to eliminate repetitive, manual work across the enterprise and give teams leverage through intelligent automation. Long term, we&rsquo;re building the universal AI operations layer &mdash; a system of agents that sits across business functions and runs the workflows that keep modern companies moving. 
 
We&rsquo;re backed by leading investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, Elad Gil, and others.
<h2 class="jobSectionHeader">About the role:</h2>
Serval is hiring a Product Marketing Manager to own how Serval shows up in the market: how we position the product, how we equip sales to win, and how we translate a fast-moving roadmap into stories buyers care about. You'll sit at the center of product, sales, and marketing, and you'll be a founding voice on the PMM function as it scales.
This is a builder role. You'll set the messaging foundation, run launches, and give the sales team the ammunition to close. If you want a defined playbook handed to you, this isn't the role. If you want to write the playbook, read on.<h2 class="jobSectionHeader">
What You'll Do:</h2><ul><li>
Own positioning and messaging for Serval: the narrative, the value props, and the differentiation against legacy ITSM and other AI point solutions. Make it sharp, make it true, make it repeatable.</li><li>
Lead product launches from tiering to GTM plan to execution, coordinating product, sales, and demand gen so releases land with customers and not just in a changelog.</li><li>
Build the sales enablement layer: pitch decks, one-pagers, battle cards, demo narratives, objection handling, and competitive intel that reps actually use.</li><li>
Become the resident expert on our buyers [IT, security, and ops leaders] and their world: their pain, their alternatives, their buying process. Turn that into messaging that resonates.</li><li>
Drive competitive intelligence: track the landscape, build the battle cards, and arm the field to win head-to-head.</li><li>
Partner with demand gen and content on campaigns, webinars, and thought leadership that move pipeline, not just impressions.</li><li>
Support pricing and packaging work with market and win/loss insight.</li><li>
Create customer-facing proof: case studies, ROI narratives, and reference content that make the value undeniable.</li></ul><h2 class="jobSectionHeader">
What you'll need:</h2><ul><li>
5+ years in product marketing, ideally in B2B SaaS sold to technical buyers [IT, security, DevOps, or infrastructure].</li><li>
A track record of owning positioning and launches end to end, not just contributing slides to someone else's plan.</li><li>
Strong writing. You can take a complex, technical product and make it clear, credible, and compelling to a busy executive.</li><li>
Deep comfort partnering with sales. You've built enablement that reps chose to use because it helped them win.</li><li>
Analytical instincts: you ground messaging in research, win/loss, and data, and you can tell the difference between a story that sounds good and one that closes.</li><li>
Bias to action and comfort with ambiguity. You thrive when the category is undefined and the answer isn't in a template.</li><li>
Bonus: experience with ITSM, IT operations, identity/access, security, or AI/agent products.</li></ul><h2 class="jobSectionHeader">
What We Offer</h2><ul><li>
Impact: Be a key player in shaping the success of our product and company.</li><li>
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.</li><li>
Culture: Join a culture that values innovation, ownership, accountability, and fun.</li></ul>
Compensation Range: $180K - $250K</div>

Senior Product Marketing Manager

Goodman Neuman Hamilton LLP

Title: Legal Administrative AssistantLocation: San Francisco (Hybrid)Hours: Full-Time (35 hours/week)Exempt Status: Non-ExemptBenefit-eligible: YesSalary Range: $38-$49/hourAbout UsFor over 30 years, Goodman Neuman Hamilton LLP (GNH) has earned a stellar reputation as a trusted leader in civil litigation and appeals across California. Based in San Francisco, our 17-attorney firm represents Fortune 500 companies and other distinguished clients with aggressive, innovative, and efficient legal strategies.Our partners have collectively conducted more than 100 jury trials and are widely regarded as outstanding advocates. Their excellence has earned recognition from Super Lawyers Magazine, San Francisco Magazine, and the American Board of Trial Advocates, along with the highest AV rating from Martindale-Hubbell.Our practice spans a broad range of civil litigation, including personal injury, construction defect, professional liability, and insurance coverage disputes. Notable clients include Home Depot, McKesson Corporation, River City Bank, Armanino LLP, and The Regents of the University of California.Job SummaryWe are seeking a highly organized, detail-oriented Legal Administrative Assistant to support our attorneys and administrative team. This role is ideal for a proactive professional who enjoys working in a fast-paced environment, takes pride in producing high-quality work, and excels at managing multiple priorities.The Legal Administrative Assistant plays an important role in ensuring the smooth day-to-day operation of the firm by providing administrative, clerical, and client service support.This role will be 35 hrs per week and operates on a hybrid schedule, requiring two days per week minimum in the SF office. The office is open every day if you prefer in-office work.Essential Duties &amp; Responsibilities● Provide administrative and litigation support to attorneys and legal staff.● Prepare, format, proofread, and assist with the preliminary drafting of legal forms, correspondence, and discovery documents.● File pleadings, motions, and other legal documents with state and federal courts.● Maintain litigation calendars, including tracking court deadlines, hearings, filing dates, and case-related deadlines.● Coordinate and schedule meetings, depositions, court appearances, and other case-related events.● Communicate professionally with court personnel, clients, outside counsel, vendors, and other stakeholders.● Assist with document management, including organizing, maintaining, and updating electronic and physical case files.● Answer and direct incoming phone calls and assist with general client communication.● Coordinate mail, courier services, and document deliveries.● Perform administrative tasks such as filing, scanning, copying, data entry, and records management.● Assist with office operations, ordering supplies, and supporting special projects as needed.● Maintain confidentiality and exercise discretion when handling sensitive legal and client information.● Perform other administrative and litigation support duties as assigned.Qualifications/Requirements● Bachelor's degree required.● Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.● Excellent written communication, proofreading, and analytical skills.● Exceptional attention to detail and accuracy.● Ability to manage competing deadlines and consistently deliver high-quality work product.● Ability to follow instructions, exercise sound judgment, and effectively execute tasks independently.● High proficiency with Microsoft Word and strong working knowledge of Microsoft Office applications, including Outlook and Excel.● Strong computer skills and the ability to quickly learn and utilize document management systems, court filing platforms, and other legal software.● Professional demeanor and strong interpersonal skills.● Ability to communicate effectively with attorneys, clients, court personnel, and outside counsel.● Ability to maintain confidentiality and handle sensitive information with discretion.Preferred Qualifications● Prior experience in a law firm, litigation practice, or other professional services environment.● Familiarity with state and federal court filing procedures.● Experience with litigation calendaring, scheduling depositions, and coordinating legal deadlines.● Experience preparing, formatting, or managing legal documents and correspondence.Physical Requirements● Prolonged periods of sitting at a desk and working on a computer● May need to lift boxes from time to time to assist with office upkeepBenefits● Medical and dental insurance with 100% employer-paid coverage for employees and 50% employer-paid coverage for eligible dependents● Long-term disability insurance with 100% employer-paid coverage for employees● Flexible Spending Accounts (FSAs) for dependent care● 401(k) retirement plan with profit-sharing contributions● Optional supplemental insurance plans● Generous paid time off, including 10 paid holidays and paid vacation time● Hybrid work scheduleHow to ApplyPlease submit a PDF version of a cover letter and resume to Josh Robles, Office Administrator, at jrobles@gnhllp.com.EEO StatementGoodman Neuman Hamilton LLP is an equal opportunity employer. We are committed to creating an inclusive workplace and consider all qualified applicants without regard to race, color, religion, creed, sex, pregnancy, childbirth and related medical conditions, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, genetic information, military or veteran status, or any other characteristic protected by applicable law.Goodman Neuman Hamilton LLP complies with the California Fair Chance Act and the San Francisco Fair Chance Ordinance. Qualified applicants with arrest and conviction records will be considered for employment in accordance with applicable law.If you require a reasonable accommodation during the application or interview process, please contact us.Pay: $38.00 - $49.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li></ul>Work Location: Hybrid remote in San Francisco, CA 94104

Legal Administrative Assistant

Block

<div>Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.

So we expanded into software and started building integrated, omnichannel solutions &ndash; to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes &ndash; large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
<h2 class="jobSectionHeader">
The Role</h2>

The Reseller Channel Partnerships team is responsible for defining, establishing, and scaling Square's growth via channel distribution partners. Reporting to the Head of Reseller Channel Partnerships, we are looking for an experienced business development manager to define and execute Square's partnership strategy with the Global Reseller Community. We view Resellers as a significant, untapped distribution channel for Square, and are looking for someone with the track record and relationships in this space to define and execute our approach. This is a highly visible position, with regular exposure to company leadership.
<h2 class="jobSectionHeader">
You Will</h2>
<ul><li>Hunt! Recruiting Resellers is the number one focus of the role</li>
<li>Focus on driving distribution of Square's products through the Global Reseller Community.</li>
<li>Lead all aspects of deal execution with independence and autonomy: identifying and prioritizing targets, meeting with prospects, business case development, deal structuring, negotiating terms and contracts, closing/signing, and partnership launch</li>
<li>Partner with internal teams, spanning Product Management, Marketing, Finance, Sales, Legal, and more</li>
<li>Be accountable for the business results of your partnerships</li>
</ul><h2 class="jobSectionHeader">You Have</h2>
<ul><li>5+ years of experience in signing, launching, and growing distribution partnerships with ISO's, ISV's and VAR's that have resulted in measurable new customer acquisition and revenue growth</li>
<li>Deep understanding of the Global Reseller landscape, market dynamics, and key issues</li>
<li>Strong analytical skills with ability to demonstrate return on investment for partner initiatives</li>
<li>Excellent project management skills and ability to lead cross-functional, global initiatives</li>
<li>Strategic thinking with ability to identify and capitalize on new growth opportunities</li>
<li>Outstanding communication and stakeholder management skills</li>
<li>Preferred Qualifications:
<ul><li>Background in fintech or payments industry</li>
<li>MBA or equivalent advanced degree</li></ul></li></ul> 


We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and &quot;fair chance&quot; ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.<div>
Application Guidelines

Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.

Use of AI in Our Hiring Process

We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.

Contact us here with hiring practice or data usage questions.

Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.

Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.

Privacy Policy</div></div>

Regional Sales Manager

FirstService Residential

<div>Description 
 
Job Overview: 
 
The Resident Relations Specialist - Overnights supports the General Manager (&ldquo;GM&rdquo;) and/or the Resident Relations Supervisor/Resident Relations Lead by providing exceptional, responsive service to every resident or guest they encounter. The RRS is the interface who executes a variety of concierge/social/resident functions enhancing the resident experience at their property or community. While all on-site positions promote and exude warm and helpful service, the RRS position specifically focuses on &ldquo;Five-Star&rdquo; service excellence. The RRS is tasked with understanding residents expressed and unexpressed preferences and executing a full-service hospitality platform under the direction of the GM. The RRS is customer focused with excellent interpersonal communication and organizational skills and has a &ldquo;can do&rdquo; attitude. He/she must understand and adopt all community management tools (communications mediums, Buildinglink, Access Control, Security etc.) daily to enhance the lifestyle of every resident. 
 
In addition, the RRS supports and executes administrative tasks as directed by the Board of Directors and management. This position requires skilled representation (verbal, written, visual) at all times, with peak emphasis on delivering friendly, helpful and professional service to all residents, co-workers and management. 
 
Schedule: 40/hour a week; Thursday - Monday, 10:30PM - 7:00AM 
 
Compensation: $22 - 23/hr 
 
FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client&rsquo;s property, the salary or wage will also be premised upon the client&rsquo;s directive. The base pay range is subject to change and may be modified in the future. 
 
Your Responsibilities:<ul><li>
Identifies and clarifies residents expressed and unexpressed needs, answers questions and gives direction and instructions in a professional helpful manner.</li><li>
Answers the telephone within two rings, using correct salutations, personal identification and telephone etiquette.</li><li>
Takes, records and relays messages accurately, completely and legibly.</li><li>
Documents all pertinent information in resident logbook(s) throughout their shift.</li><li>
Responsible for all package distribution (incoming and outgoing) for the property and insures all are logged into Buildinglink when received and signed for when picked up.</li><li>
Monitors all property access points (gates, garages, doors, elevators, pool) through the operation of Closed-Circuit Television where applicable. Reports all suspicious activity to proper authority to ensure continued resident safety.</li><li>
Complies with service expectations and company standards as well as policies and procedures.</li><li>
Accommodates Resident requests expediently and courteously within 24 hours of initial call. Follows up with person assigned to task and Resident to ensure completion of the request.</li><li>
Attends and participates in designated meetings or functions as required by the General Manager or the Board of Directors.</li><li>
Maintains a list of residents needing special assistance in case of an emergency and is an active member on the emergency response team.</li><li>
Informs all vendors of building rules and regulations.</li><li>
Assists with move-in questions new residents may have and redirects them should they need to refer to a different department.</li><li>
Assures all visitors are registered and authorized by homeowner to be on property.</li><li>
Assures all pets, vehicles, motorcycles and bicycles are properly registered and logged in Buildinglink.</li><li>
Ensures people sent downstairs to the valet parking garage have a valid parking ticket</li><li>
Maintains complete knowledge and complies with the HOA&rsquo;s policies and procedures.</li><li>
Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building&rsquo;s entrance and lobby.</li><li>
Maintains current vendor information to accommodate all resident requests.</li><li>
Stays current on notices sent from the HOA to different floors in lobby being worked on to answer any questions should residents&rsquo; approach.</li><li>
Makes accurate timekeeping and payroll entries each day in accordance with company policy.</li><li>
Completes daily tasks and projects assigned by supervisor and Director of Operations including, but not limited to, newspaper delivery, package audit and daily task page completion.</li></ul> 
 
Skills &amp; Experience: 
<ul><li>
High school diploma or equivalency required. College level courses in business or hospitality preferred.</li><li>
Will possess past Resident Services, Customer Service and/or Hospitality experience.</li><li>
Is highly organized and detailed oriented with a &ldquo;can do&rdquo; team player attitude.</li><li>
Has excellent communication and customer service skills and is administratively strong.</li><li>
Is proficient in MS Office with the willingness and ability to learn company internal software.</li><li>
Is able to multitask while working at times under pressure and in a diverse environment.</li><li>
Must be passionate about providing our residents exemplary customer service at all times.</li><li>
Ensures uniform and personal appearance are clean and professional at all time while maintaining a pleasant demeanor.</li><li>
Demonstrates consistent effective written, verbal and listening communication skills.</li><li>
Demonstrates problem-solving abilities independently and responsibly.</li><li>
Has the ability to quickly adapt to change both in client needs and policies and procedures which have been implemented by management and the HOA Board of Directors.</li><li>
Able to work independently and as a team and prioritizes daily workload efficiently and professionally.</li><li>
Receptive to receiving constructive feedback regarding personal performance for professional development.</li><li>
Must work effectively with co-workers, residents and others by sharing ideas in a constructive and positive manner; listens to and objectively considers ideas and suggestions; keeps commitments and keeps others well informed of work progress, timetables and issues; address&rsquo; problems and issues constructively to find mutually acceptable and practical business solution; address&rsquo; others by name, title or other respectful identifier.</li><li>
Must be flexible in work schedule which may include AM/PM shifts, weekends and holidays.</li></ul> 
 
Physical Requirements and Working Environment: 
 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Must be mobile enough to move about the facilities, including up and down stairs and recreational areas and navigate uneven surfaces.</li><li>
Must be able to lift up to 25 pounds.</li><li>
Must be able to sit and stand for extended periods of time.</li><li>
Must have finger dexterity for typing/using a keyboard.</li><li>
Must be able to actively talk and listen to clients, vendors, co-workers and supervisors.</li></ul> 
 
The work environment characteristics are normal office conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
 
Overtime may be required from time-to-time, based on business needs and as approved by supervisor. Consistent and regular attendance required. 
 
What We Offer:<ul><li>
Medical, dental, and vision plans (full time and those working 30+ hours)</li><li>
Part time 20+ hours qualify for dental and vision</li><li>
401K match</li><li>
Time off including vacation, sick, and company paid holidays</li><li>
Pet insurance available</li><li>
Tuition reimbursement</li><li>
Legal services</li><li>
Free emotional wellbeing and daily life assistance support for all associates</li><li>
Domestic partner coverage</li><li>
Health savings account</li><li>
Flexible spending account</li></ul> 
 
About Us: 
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. 
 
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development. 
 
Experience exceptional service with a fulfilling career in property management with FirstService Residential. 
 
To learn more about our company and culture, please visit www.fsresidential.com/california 
 
Disclaimer 
 
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. 
 
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. 
 
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check. 
 
Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics. 
 
Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company. 
 
Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a &ldquo;reasonable accommodation,&rdquo; as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com. 
 
Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.</div>

Resident Relations Specialist - FT Overnights

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