administrative & office manager / lead coordinator

director of case management and care coordination

life enrichment coordinator (full-time; 40 hrs/week; day shift)

administrative & office manager / lead coordinator Jobs in San Francisco

case management assistant ii Jobs in San Francisco

case management assistant ii

clinical research coordinator Jobs in San Francisco

clinical research coordinator

director of case management and care coordination Jobs in San Francisco

life enrichment coordinator (full-time; 40 hrs/week; day shift) Jobs in San Francisco

care coordinator and group facilitator

Frank Residences

<div><div><p>Nestled in San Francisco's Excelsior neighborhood on a nine-acre campus, the San Francisco Campus for Jewish Living (SFCJL) is the leading senior services organization in Northern California. Our continuum of care includes: the Frank Residences assisted living and memory care; the Jewish Home and Rehabilitation Center, offering long-term skilled nursing, short-term rehabilitation, an acute geriatric psychiatric unit for adults over the age of 65; and our Foundation.</p>
<p>
Founded in 1871 and formerly known as the Jewish Home, our legacy grounds us as our vision propels us forward. Today, we've evolved to support more than 2,500 older adults each year through innovative, comprehensive programs rooted in the Jewish values of compassion, community, and excellence. We are equally proud of our inclusive culture, where 950 team members of diverse faiths and backgrounds work together in shared purpose.</p>
<h4 class="jobSectionHeader"><b>
WHY WORK WITH US</b></h4>
<ul><li>Mission-driven nonprofit organization</li>
<li>Competitive compensation and comprehensive benefits</li>
<li>Meaningful work that positively impacts the lives of older adults every day</li>
<li>Inclusive community, welcoming to all (you do not need to be Jewish to live or work here)</li>
<li>Supportive, team-oriented environment</li>
<li>Opportunities for professional growth and development</li>
<li>Collaborative leadership focused on enhancing the employee experience</li></ul></div><p></p><p><b><br>
POSITION SUMMARY</b></p>
<p>
As a Life Enrichment Coordinator (LEC), you will plan and lead a variety of person-centered programs designed to enhance the emotional, social, and recreational well-being of residents in assisted living and memory care settings. You will foster a positive and engaging environment through group, one-on-one, and self-directed activities while promoting inclusion, creativity, and meaningful resident connection. This role supports interdisciplinary collaboration, documentation compliance, and the overall quality of life across campus.</p>
<p><b>
KEY RESPONSIBILITIES</b></p>
<ul>
<li>Provide ongoing opportunities for therapeutic self-expression for residents at all stages of memory loss, utilizing a wide variety of modalities to optimize quality of life and functional ability.</li>
<li>Facilitate programs that encourage social interaction, reduce isolation and boredom, and decrease the frequency and severity of behaviors associated with dementia.</li>
<li>Create a positive, caring, and stimulating environment that respects the diverse personalities and cultural backgrounds of all residents.</li>
<li>Motivate residents to actively participate in Life Enrichment programs to enhance quality of life and maintain cognitive functioning.</li>
<li>Encourage participation from families, volunteers, and caregiver staff as appropriate.</li>
<li>Understand and respond to the individual needs and abilities of residents and families, adapting activities accordingly.</li>
<li>Provide one-on-one engagement for residents who decline or are unable to participate in group activities.</li>
<li>Support the psychosocial needs of residents and families by providing emotional support during times of crisis or decline.</li>
<li>Complete required documentation in a timely manner, including attendance records, care plans, activity notes, and mandated reports as required.</li>
<li>Collaborate with caregiver staff, Byer Square staff, and Life Enrichment teams across campus to promote teamwork, quality outcomes, and meaningful programming.</li>
<li>Mentor and support student interns and volunteers involved in activities.</li>
</ul>
<p><b>JOB DETAILS</b></p>
<ul>
<li><b>Pay Rate: $28.08 per hour</b></li>
<li><b>Full-Time; 40 hours per week</b></li>
<li><b>Shift Schedule: Day Shift; 8:30 AM - 5 PM or 9 AM - 5:30 PM</b></li>
<li><b>Days Off: Friday and Saturday</b></li>
<li><b>Working Days: Sunday, Monday, Tuesday, Wednesday, and Thursday</b></li>
</ul>
<p><b>REQUIRED QUALIFICATIONS</b></p>
<ul>
<li>Bachelor's degree in recreational therapy, psychology, social work, healthcare, recreation administration, or related field preferred.</li>
<li>Two (2) years of experience working with older adults in group or long-term care settings.</li>
<li>Excellent organizational, communication, and group facilitation skills.</li>
<li>Demonstrated creativity, flexibility, and resourcefulness in program development.</li>
<li>Sensitivity to diverse physical, emotional, cognitive, and cultural needs.</li>
<li>Ability to work independently and collaboratively within an interdisciplinary team.</li>
<li>Ability to engage individuals from diverse cultural, religious, and social backgrounds.</li>
</ul>
<p><b>PHYSICAL REQUIREMENTS</b></p>
<ul>
<li>Ability to lift a minimum of twenty-five (25) pounds.</li>
<li>Ability to exert maximum muscle force to lift, push, pull, or carry.</li>
<li>Ability to use abdominal and lower back muscles over time without fatigue.</li>
<li>Ability to stand and/or sit for extended periods.</li>
<li>Ability to bend, stoop, stretch, twist, sit, and reach.</li>
<li>Fine motor skills and good visual and auditory acuity.</li>
<li>Ability to safely transport residents in wheelchairs without fatigue over extended periods.</li></ul><p></p><div><h1 class="jobSectionHeader"><b><br>
OUR INVESTMENT IN YOU</b></h1>
<p>
Full Benefits(Medical, Dental, &amp; Vision), 403(b) Retirement Plan, Paid Time Off (PTO), Tuition Reimbursement, Commuter Benefits, Weekday Shuttle Services to and from Glen Park Station.</p>
<p></p>
<h1 class="jobSectionHeader"><b><i>San Francisco Campus for Jewish Living is committed to employing a diverse and inclusive workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.</i></b></h1>
<h1 class="jobSectionHeader"><b><i>Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</i></b></h1></div></div>

Life Enrichment Coordinator (Full-Time; 40 hrs/week; Day Shift)

Community Youth Center of San Francisco

<div><div><b>Job </b><b>Announcement</b><br>
</div><div>
The Community Youth Center of San Francisco (CYC) provides the youth of our city a sense of belonging and vital tools and experiences to succeed in life. Our services include academic support and college counseling, job placement and employment training, substance use and violence prevention education, crisis intervention and mediation, leadership development, technology and computer training. Our mission is to encourage a diverse population of high-need young people to explore their full potential through academic, career, family, and community life.<br>
</div>
Title: Director of Human Resources &amp; Administration<br>
Salary: $130K - $140K per year with Excellent beneﬁts
<br>
Reports to: Executive Director<br>
Status: Full-Time, Exempt (1.00 FTE)<br>
<br>
CYC believes that each employee makes a signiﬁcant contribution to the mission and success of our youth. As a member of the senior management team, the HR Director, signiﬁcantly impacts the organization's strategic direction, culture, and overall success. This position will revise, create and oversee all people practices across the organization, and serve as a coach to managers and staff.<br>
<br>
<b>DUTIES AND </b><b>RESPONSIBILITIES:</b><div><ul><li>
Build and Optimize HR Practices End-to-End: Be a proactive HR leader with deep roots in the people function. Responsible for research, design, and effectively implementing comprehensive HR programs in the following areas: Talent Acquisition &amp; Retention, Onboarding, Compensation &amp; Beneﬁts, Performance Management, Talent Assessment and Development, Staff Engagement, and Employee Relations. Engage managers in these processes and apply change management and communication expertise.</li><li>
Develop, innovate and own the process for recruiting, interviewing, hiring, training, talent management, and change management across the organization.</li><li>
Maximize the use of ADP Workforce Now to conduct research of CYC&rsquo;s trends and people KPI&rsquo;s.</li><li>
Monitor and ensure the organization's compliance with federal, state, and local employment laws and regulations and recommended best practices; review and modify policies and procedures to maintain compliance.</li><li>
Employee Experience &amp; Engagement: Serve as a key strategic partner to the Executive Director and the Leadership Team to align HR programs and solutions to CYC&rsquo;s goals, culture, and mission.</li><li>
Provide consultation, guidance, and coaching to managers to address employee engagement, retention, behavior, and performance concerns. Provide advice and assist with developing and delivering appropriate feedback, development plans, or corrective actions.</li><li>
Facilitate professional development, training, and learning for all staff.</li><li>
Create and execute employee recognition and communication events and activities.</li><li>
Ensure HR practices are people-centric and DEI aligned.</li><li>
Lead and develop the skills and capabilities of the HR &amp; Administration Team.</li><li>
Effectively use and communicate a Total Compensation program.</li><li>
Other related duties as assigned.</li></ul></div><div></div><div><b>
QUALIFICATIONS:</b><ul><li>
Possess experience and ability to serve as a Coach, Facilitator, Counselor, Mentor, Leader to support growth and development of staff.</li><li>
Knowledge and ability to be a hands-on builder of HR processes and programs.</li><li>
Exceptional communication, inﬂuencing, and relationship-building skills.</li><li>
BA in Business Administration, HR, or related area. A relevant combination of skills and experience will be considered.</li><li>
5-7 years of experience leading the HR department, and supporting 100+ employees in multiple locations.</li><li>
Strong HR generalist background and hands-on approach. Conﬁdent in conducting training to staff and managers.</li><li>
Proven experience managing ambiguity and complex situations while keeping others engaged.</li><li>
Experience working with multicultural teams.</li><li>
Demonstrate ﬂexibility and adaptability in response to business pressures and people challenges.</li><li>
Ability to lift or move at least 25lbs.</li></ul>
CYC is an Equal Employment Opportunity employer and will not discriminate against any applicant or employee on the basis of race, age, religion, gender, marital status, national origin, citizenship, ancestry, physical or mental disability, veteran status, sexual orientation, or any other basis recognized by federal, state, or local law, including on the basis of the intersection of two or more protected characteristics, also known as intersectional discrimination. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.</div><p>
</p><p>ZfpTigle7W</p></div>

Director of Human Resources & Administration

Kaiser Permanente

<div><div><b>Job Summary:</b></div>
<br>
Under the supervision of a licensed Psychologist or board certified Psychiatrist, provides mental health assessment, diagnosis, treatment and crisis intervention services for adult and/or child members who present themselves for psychiatric evaluation with a broad range of mental health needs. Under supervision, may collaborate with treating primary care providers and with psychiatric and allied health professional team members to plan and direct each individual patients treatment program.<div><br>
<b>
Essential Responsibilities:</b></div><br>
<br>
<ul><br>
<li>Under the supervision of a licensed psychologist or board certified psychiatrist, develops, implements, coordinates, and evaluates clinical treatment programs for the diagnosis, treatment, and/or referral of Health Plan members with acute or chronic mental illness. Participates in staff conferences to select, plan, and evaluate treatment programs. Provides outpatient psychotherapy to individuals, couples, families and groups. Instructs and counsels patients and their families regarding compliance with prescribed therapeutic regimens and adherence to prescribed medication regimens, within the scope of practice. May administer specialized therapeutic procedures, as appropriate. Provides appropriate support to members family. May develop and conducts psychoeducational classes and groups.</li><br>
<li>May conduct psychological assessments, including test administration, interpretation, and recommendations. Prepares intake summaries, treatment plans, and case summaries and maintains ongoing confidential records. Charts members treatment and progress in accord with state and NCQA regulations and in keeping with accepted community standards.</li><br>
<li>Collaborates with physicians in screening and evaluating patients for psychotropic medications, within the scope of practice. Utilizes resources of public and private agencies and community organizations to meet the needs of the members treatment. May develop, implements, and evaluates behavioral medicine and health psychology programs in a variety of settings, including primary care. Provides consultation to other care providers and health educators on matters relating to mental health, health psychology and behavioral medicine. Provides clinical supervision to psychology doctoral interns, psychology postdoctoral residents, and other mental health trainees/fellows as necessary.</li><br>
<li>Confers and consults with supervisor regarding members progress and treatment and may consult with psychiatrist as well, if both are involved in members care.</li><br>
<li>May provide appropriate support to members family, including explanation of treatment, instructions in how to support treatment and interventions to increase acceptance of and adherence to treatment, at members request.</li><br>
<li>Utilizes resources of public and private agencies and community organizations to meet the needs of the members treatment to include referral of the member and/or members family to external resources, as appropriate. Participates in departmental program development, implementation and evaluation.</li><br>
<li>Reports safety concerns to mandated reporting agencies.</li></ul><div><br>
<b>Basic Qualifications:</b></div>
<div>Experience</div><br>
<br>
<ul><br>
<li>Completion of a psychology doctoral internship - minimum of 1 year (1500 hours).</li></ul><div><br>
Education</div><br>
<br>
<ul><li>PhD/PsyD/EdD in Clinical, Counseling, Health or School Psychology from an accredited college or university.</li></ul><div>
License, Certification, Registration</div>
<ul><li>Psychologist License (California) within 24 months of hire<br>
</li></ul>
<ul><li>Psychological Assistant Registration (California) required at hire<br>
</li></ul><div>
<b>Additional Requirements:</b></div><br>
<ul><li>
Once hired as an Assistant, an employee will be offered and must work a schedule that would accumulate at least half the required supervisory hours annually.</li><li>
Must be familiar with DSM-V as a means of diagnosis.</li><li>
Has experience in assessing, diagnosing and treating a broad range of psychiatric conditions.</li><li>
Knowledge of Evidence-Based Practice and psychotherapy research methods.</li><li>
Knowledge of the bio-psycho-social functions that contribute to mental health.</li><li>
Accuracy in diagnosing patients and developing effective treatment plans.</li><li>
Competence in individual, family and group psychotherapy.</li><li>
Professional maturity and ethical integrity necessary for assuming professional responsibilities.</li><li>
Commitment to quality of service, teamwork, and participation in a highly interactive multidisciplinary clinic.</li><li>
Ability to complete multiple tasks/objectives in a timely manner.</li><li>
Knowledge of social service agencies, state regulations and APA standards as it related to client treatment, patient rights and client/patient confidentiality.</li><li>
Previous clinical responsibilities to include psychological testing, diagnosis, crisis intervention, brief individual and group psychotherapy.</li><li>
Knowledge of psychological testing techniques, administration and interpretation.</li><li>
Excellent interpersonal and communication skills.</li><li>
Must be able to work in a Labor/Management Partnership.</li><li>
Upon completion of supervised hours, the employee must obtain state licensure within two (2) years.</li></ul><div>
<b>Preferred Qualifications:</b></div><br>
<br>
<ul><li>Previous clinical responsibility to include crisis intervention, individual and group psychotherapy.</li><li>
Demonstrated experience in psychological evaluations of adults, children, adolescents, &amp; families, including administering &amp; writing up psychological testing &amp; assessment batteries preferred</li><li>
Demonstrated professional maturity and ethical integrity necessary for assuming professional responsibilities, preferred.
</li><li>Demonstrated commitment to quality of service, teamwork, and participation in a highly interactive multidisciplinary clinic, preferred.</li><li>
Demonstrated ability to complete multiple tasks/objectives in a timely manner, preferred</li><li>
Accuracy in diagnosing patients and developing effective treatment plans, preferred</li><li>
Competence in individual, family and group psychotherapy, preferred</li></ul><br>
PrimaryLocation : California,San Francisco,San Francisco 4141 Geary Medical Offices<br>
HoursPerWeek : 40<br>
Shift : Day<br>
Workdays : Mon, Tue, Wed, Thu, Fri,<br>
WorkingHoursStart : 09:00 AM<br>
WorkingHoursEnd : 05:00 PM<br>
Job Schedule : Full-time<br>
Job Type : Standard<br>
Employee Status : Regular<br>
Employee Group/Union Affiliation : A05-IBHS|NUHW|NUHW Integ Behavioral Hlth Ser<br>
Job Level : Entry Level<br>
Job Category : Behavioral Health, Social Services &amp; Spiritual Care,Northern California Psychologist/Psychologist Assistant<br>
Department : San Francisco Hospital - Mental Health/Psych-NonMD Prov - 0206<br>
Travel : No<br>
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.</div>

Psychological Assistant - Adult Team

CHINESE HOSPITAL

<p></p><div><div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>Chinese Hospital | San Francisco Bay Area</b></h2></div></div></div></div></div></div></div><p></p><div><div><div><div><div><h3 class="jobSectionHeader"><b>
About This Role</b></h3><div></div><div><h3 class="jobSectionHeader"><b>
Department</b></h3></div><div><p><b>
Finance</b></p></div><div><h3 class="jobSectionHeader"><b>
Reports to</b></h3></div><div><p><b>
Accounting Manager</b></p></div><div><h3 class="jobSectionHeader"><b>
Type</b></h3></div><div><p>
Full time &ndash; Exempt</p></div><div><h3 class="jobSectionHeader"><b>
Requisition #</b></h3></div><div><p>
12743</p></div></div></div></div></div></div><p></p><div><div><div><div><div><div><h3 class="jobSectionHeader"><b>
Position Summary</b></h3></div><div><p>
Provides accounting, financial, administrative, and clerical support by maintaining accurate financial records and ensuring financial transactions are processed in accordance with established policies and procedures. Responsible for accounts payable, account reconciliations, journal entries, financial reporting support, and other accounting and finance-related duties to ensure timely and accurate financial operations.</p></div></div></div></div></div></div><p></p><div><div><div><div><div><div><h3 class="jobSectionHeader"><b>
Essential Duties and Responsibilities</b></h3></div><div><ul><li><div><ul><li>
Process Accounts Payable invoices in Multiview</li><li>
Generate AP checks in Multiview and prepare for send out</li><li>
Process claims checks issued by CCHP in Multiview and prepare for send out</li><li>
Organize and maintain good filing system on all invoices and checks</li><li>
Contact vendors on invoice issues</li><li>
Follow up on invoice approvals with department managers</li><li>
Perform bank reconciliation on claims checks account</li><li>
Assist department in month-end closing on expense accruals</li><li>
Complete Accounts Payable month-end closing</li><li>
Reconcile Account Payable balances to General Ledger and maintain accounts payable records in Multiview</li><li>
Match P.O. invoices to Cerner</li><li>
Credit card reconciliation</li><li>
Charge expenses to correct GL accounts and cost centers by analyzing invoice/expense reports</li><li>
Identify new vendor and obtain W-9 for vendor set up</li><li>
Identify new remittance addresses for update in Multiview</li><li>
Review and research stale dated checks</li><li>
Assist in annual 1099 filing</li><li>
Pick up and drop off mail to Hospital</li><li>
Sorts and distributes inter-departmental and company correspondence.</li><li>
Assists in various accounting and clerical projects.</li><li>
Accepts and performs other duties as assigned</li></ul></div></li></ul><p><b>
Values/Core Competencies:</b></p><ul><li><b>
Integrity </b><b>&ndash;</b>We adhere to a code of values and make commitments that contribute to the welfare of our community.</li><li><b>
Respect</b><b> &ndash; </b>We seek to create a community within our organization that enhances self-worth of individuals working with us and for our patients. The dignity and respect shown to employees by management and by their fellow staff will be the model for caring for our patients. Management is committed to treating employees fairly, honestly and with respect. In return, management expects commitment from employees to the values of the organization and its work on behalf of the community.</li><li><b>
Empowerment</b> &ndash; we are committed to action and expect all employees to be proactive in decision making and problem solving. We delegate authority to match responsibility, expecting decision making to occur as close to the customer as possible.</li><li><b>
Teamwork </b>&ndash; We believe that quality, cost effective, compassionate care can only be provided through teamwork. The nature of our work and mission require sensitivity to the feelings and points of view of many. We work for the good of the team, are accountable for the results of the team and together share our successes or failures. We maintain an atmosphere of openness, honesty and trust.</li><li><b>
Accountability </b><b>&ndash;</b> We accept personal responsibility for our actions and take ownership of our results. We as individuals recognize achievement and are challenged to improve our performance by providing and accepting coaching and feedback.</li><li><b>
Quality Improvement </b>&ndash; We will improve value through the process of continuous quality improvement with focus on the relationship between quality and cost. We have a sense of urgency in our search to find better ways of doing everything. We encourage others to try new ideas and measure and recognize results. We are willing to change the status quo to improve.</li><li><b>
Community collaboration and Benefit </b>&ndash; We will collaborate within the limits or our resources with other agencies and providers to address the health care wellness needs of our community, recognizing that access to services must be made available regardless of an individual&rsquo;s ability to pay.</li><li><b>
Prudent use of resources</b><b> &ndash; </b>We will use and maintain our assets and resources prudently to meet community expectations. Our organization requires an overall positive return on investment to carry out its mission and to invest in new programs, equipment and facilities. We believe that integration simplifies and improves the process of health care and is a means of achieving economies of scale which will ultimately reduce costs. We seek simplification in the process of patient care and the efficient use of our resources in a changing environment.</li></ul></div></div></div></div></div></div><p></p><div><div><div><div><div><div><h3 class="jobSectionHeader"><b>
Qualifications</b></h3></div><p></p><div><ul><li>
High School Diploma or GED preferred</li><li>
1-3 years accounts payables experience</li><li>
Knowledge of general accounting principles, regulatory standards and compliance requirements</li><li>
General math skills</li><li>
Proficiency in MS Office, including the ability to operate computerized accounting and spreadsheet programs (e.g. Excel, Access)</li><li>
Excellent data entry skills</li><li>
Effective verbal, listening and written communication skills</li><li>
Demonstrates a sense of urgency and ability to meet deadlines</li><li>
Dependability, customer service, and flexibility required</li></ul></div></div></div></div></div></div><p></p><div><div><div><div><div><div><h3 class="jobSectionHeader"><b>
Physical Requirements</b></h3></div><p></p><div><p>
While performing the duties of this job, staff is regularly required to sit, stand, walk, talk and/or listen. He/she uses his/her hands to do computer work, write reports, do equipment set-up/cleaning/storage, clerical support, etc. He/she will be using the phone frequently. Good vision is needed to be able to read schedules, enter accurate data, etc. He/she must have good general health and demonstrate emotional stability so as to carry out the above-enumerated duties.</p><ul><li>
Able to lift up to 30 pounds</li><li>
Use proper body mechanics when handling equipment</li><li>
Standing, walking and moving 50% of the day</li></ul></div></div></div></div></div></div><p></p><div><div><div><div><div><div><h3 class="jobSectionHeader"><b>
Compliance Requirements</b></h3></div><p></p><div><p>
Complies with Chinese Hospital Compliance Handbook including Code of Ethics and all statutes, regulations, guidelines applicable to federal and state programs. Responsibilities include, following the guidelines and reporting suspected violations of any statute, regulations, agreements or guidelines applicable to all healthcare programs.</p><p>
I have read and understand the duties, responsibilities, and expectations pertaining to the position of Medical Staff and CME Coordinator. I understand that this job description is intended to describe the general nature and level of work performed. It is not intended to serve as an exhaustive list of all duties, skills and responsibilities required. I have been allowed to clarify and ask questions about this job description.</p></div></div></div></div></div></div><p></p><div><div><div><div><div><div><h3 class="jobSectionHeader"><b>
Base Pay Scale</b></h3></div><p></p><div><p>
Starting at $32.99 -$48.01 per hour. The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.</p></div></div></div></div></div></div></div>

Jr. Accountant

Valcor

<div><h2 class="jobSectionHeader"><b>Position Summary</b></h2><p>
The Customer Service Representative III / Shift Lead oversees daily operator activities, supports shift coverage, monitors call flow, and assists with emergency communication procedures. This role serves as the on-shift supervisor and provides operational support as an alternate to the Program Coordinator.</p><h2 class="jobSectionHeader"><b>
Essential Duties and Responsibilities</b></h2><ul><li>
Oversee operator performance, shift coverage, and daily coordination of assigned personnel.</li><li>
Prepare duty schedules, PTO coverage plans, and shift assignments to support continuous service requirements.</li><li>
Monitor call flow, customer service quality, and adherence to established communication procedures.</li><li>
Conduct audits of telephone instruments, supplies, and work area readiness.</li><li>
Prepare incident reports, caller complaint documentation, and related operational records as required.</li><li>
Train new operators on procedures, communication expectations, and contract-specific requirements.</li><li>
Support emergency response procedures, escalation protocols, and timely communication with appropriate personnel.</li><li>
Serve as an on-shift resource for operators and assist with resolving routine operational issues.</li></ul><h2 class="jobSectionHeader"><b>
Minimum Qualifications</b></h2><ul><li>
Minimum of two (2) years of call center, switchboard, customer service, or related communication experience.</li><li>
Minimum of one (1) year of supervisory, lead, or team coordination experience.</li><li>
Strong communication, customer service, and documentation skills.</li><li>
Ability to work in a fast-paced environment and respond appropriately to urgent or emergency communications.</li><li>
Must be eligible to successfully complete required VA background checks.</li></ul><h2 class="jobSectionHeader"><b>
Preferred Competencies</b></h2><ul><li>
Shift leadership and operator support</li><li>
Schedule coordination and coverage planning</li><li>
Customer service quality and professionalism</li><li>
Emergency communication support</li><li>
Documentation accuracy and follow-through</li></ul></div>

Customer Service Representative III / Shift Lead- San Francisco VA Health Care System

University of California - San Francisco

<div><p>Job Summary:<br>
<br>
</p><p>This position sits within the Division of HIV, Infectious Diseases and Global Medicine at Zuckerberg San Francisco General Hospital (ZSFG), and supports the LIINC (Long-term Impact of Infection with the Novel Coronavirus) and SCOPE (Study on the Consequences of the Protease Inhibitor Era) Research Programs, which conduct clinical and translational research on acute and post-acute infection syndromes related to COVID-19 and HIV.
</p><p>The Clinical Research Coordinator (CRC) is a certified phlebotomist who will conduct in-person research visits at participants&rsquo; homes and in clinical settings, drawing blood and collecting other biospecimens, recruiting and consenting participants, and coordinating study activities across multiple protocols. The CRC&rsquo;s primary assignments will be home- and clinic-based observational and interventional studies of individuals with acute and post-acute infections, with a current focus on COVID-19 and Long COVID. Active protocols include PREVENT-LC (Early Antiviral Treatment to Prevent Viral Persistence and Inflammation as Drivers of Long COVID), PASC-RECOVER (Post-Acute Sequelae of SARS-CoV-2 Infection &ndash; Researching COVID to Enhance Recovery), and the LIINC cohort, and the CRC may be assigned to additional home- or clinic-based studies as the Division&rsquo;s research portfolio evolves. Working independently under the Principal Investigators, Project Directors, and Senior Clinical Research Coordinators, the CRC will implement study protocols, manage data, ensure quality assurance, and coordinate with health care providers, clinical researchers, collaborators, funders, and administrative staff. Several active protocols enroll participants during acute SARS-CoV-2 infection, so the CRC will conduct in-home and in-clinic visits with individuals who are actively infectious with COVID-19 (and, where applicable, other communicable respiratory pathogens), and is required to follow study infection-control protocols and wear UCSF-provided personal protective equipment (PPE) at every visit. The position requires a valid California driver&rsquo;s license and the use of a vehicle for travel to participant homes throughout the study region.
</p><p>ABOUT DIVISION OF HIV, INFECTIOUS DISEASES AND GLOBAL MEDICINE
<br>
The Division of HIV, Infectious Diseases and Global Medicine at the University of California San Francisco (UCSF) is an internationally recognized global leader in clinical care, research, and education. With its home-base located at Zuckerberg San Francisco General Hospital and Trauma Center (ZSFG), the Division has been ranked as the top facility in the country for AIDS care since 1983. The Division&rsquo;s work is featured frequently in the media, and it is often visited by numerous international, national, state, and local dignitaries and delegations. The Division consists of approximately 38 faculty members, 11 fellows/postdoctoral scholars and 170 academic and staff employees. It is the largest Division of the Department of Medicine (DOM) at ZSFG, with a total expenditure budget of approximately $52 million dollars.</p></div>
<br><div><p><b>Required Qualifications:
</b></p><ul><li>HS graduation and sufficient experience and demonstrated skills to successfully perform the assigned duties and responsibilities.
</li><li>Ability to travel to participant homes and community locations throughout the study region.
</li><li>Ability to operate a vehicle for work-related travel throughout California.
</li><li>Strong organizational and time management skills to coordinate schedules, study materials, and visit documentation.
</li><li>Attention to detail; strong interpersonal skills; excellent, effective verbal and written communication skills to coordinate with subjects, team members, other departments, and outside institutions.
</li><li>Ability to multi-task in a fast-paced environment while working with a diverse subject population in a home and clinic setting.
</li><li>Ability to work well independently, complete projects in a timely manner, and prioritize multiple projects to ensure the completion of essential tasks by deadlines.
</li><li>Certified phlebotomy experience or equivalent certification to perform phlebotomy.
</li>Knowledgeable in phlebotomy issues, including performing phlebotomy, working knowledge of tubes and procedures required for blood draw of clinical laboratory tests, and sample processing for research assays; basic laboratory techniques (safe handling practices, preparing and labeling samples and reagents for studies, proper use, storage, and disposal of reagents)<br>
<li>
</li></ul><p></p><p><b>Preferred Qualifications:
</b></p><ul><li>Fluency in the usage of Committee of Human Research (CHR) online iMEDris system for submission, renewal, and modification of protocols through this system.
</li><li>Understanding of patient population to create rapport and a relationship, while also giving insight to what is realistic and appropriate for patient participation.
</li><li>Good driving record and familiarity with the City&rsquo;s geography
</li><li>Experience with electronic medical records.
</li><li>Knowledge of UCSF and departmental policies for dealing with reimbursement, guidelines for research, confidentiality and HIPAA regulations, following the UCSF mission statement and purpose for research, and a clear understanding of policies and procedures on patient safety and confidentiality (electronic and hard copy medical records, patient charts, communication, etc.).
</li><li>Familiarity with medical terminology, research policies and guidelines, guidelines for handling diagnostic specimens including packing/shipping infectious substances
</li><li>Certified Safe Shipper - IATA certification
</li><li>Experience using Box and REDCap data entry platform
</li><li>Experience applying the following regulations and guidelines:
</li><li>Good Clinical Practice Guidelines
</li><li>Health Insurance Portability and Accountability Act (HIPAA)
</li><li>The Protection of Human Research Subjects
</li><li>CHR regulations for recruitment and consent of research subjects
</li><li>Effective Cash Handling Procedures
</li><li>Environmental Health and Safety Training
</li><li>Fire Safety Training
</li><li>Experience with translational research trials, statistics and/or data management; knowledge of clinical research practices and longitudinal cohort studies
</li><li>Experience working with culturally and linguistically diverse groups
</li><li>Minimum of two years&rsquo; experience in clinical, community health setting and/or research setting
</li><li>Comfortable interviewing subjects on sensitive issues including high risk sexual practices and illegal drug use
</li><li>Knowledgeable in phlebotomy issues, including working knowledge of tubes and procedures required for blood draw of clinical laboratory tests, and sample processing for research assays; basic laboratory techniques (safe handling practices, preparing and labeling samples and reagents for studies, proper use, storage, and disposal of reagents)
</li><li>Conversational Spanish language skills with medical terminology
</li><li>Demonstrate excellent attendance and reliability.
</li><li>Advertising/publishing experience a plus.
</li><li>Proficient in Microsoft Office programs with emphasis on Excel, Access, Word, Savvy internet user
</li><li><p>Able to carry boxes and supplies (inclusive of a small fridge approximately 40 pounds), pack specimens into shipping containers, and deliver specimens to lab in a timely manner. Able to file heavy charts (up to 5 lbs.) in file cabinets<br>
</p></li></ul><p></p><p><b>Required Licenses and/or Certifications:
</b></p><p><i>Licenses and certifications that a candidate must possess to be considered for the position.
</i></p><ul><li>California Certified Phlebotomy Technician 1 (CPT-1) or equivalent license to perform phlebotomy in the State of California
</li><li>Legal Driver&rsquo;s License</li></ul></div>

Clinical Research Coordinator Phlebotomist

Episcopal Community Services of San Francisco

<div><div><p><b>POSITION SUMMARY</b></p></div><p>
The HR Compliance and Safe Workplace Coordinator ensures the organization maintains a safe, fair, and legally compliant workplace. This position implements, and monitors HR compliance initiatives, updates safety protocols and manuals, and risk mitigation initiatives to promote a safe, equitable, and legally compliant workplace. The Coordinator serves as a subject-matter expert in HR legal compliance, OSHA requirements, and HR policy administration.
</p><p></p><p>This job description may be adjusted both before and after hire as we continue to define it.</p><p></p><p><b>
PRIMARY DUTIES</b></p><p>
</p><p><b>HR Compliance</b></p><ul><li>
Plan and execute internal audits of HR processes (e.g., I-9s, personnel files, leave management, training compliance, and other annual and bi-annual compliance requirements).
</li><li>Support external audits by providing accurate and organized employee records and documentation.</li><li>
Conduct bi-weekly payroll audits, ensuring compliance with labor laws, and reporting results up to ECS Executives.</li><li>
Monitor, track, follow up, and help close out corrective actions related to payroll audits.</li><li>
Monitor and promote compliance with federal, state, and local employment laws and regulations (e.g., FLSA, FMLA, ADA, EEO, OSHA, Cal/OSHA, and state specific wage and hour requirements).</li><li>
Maintain awareness of regulatory changes and participate in updating policies, procedures, forms, personnel files, job descriptions and other documents.</li><li>
Process monthly credit card reconciliation, ensuring proper allocations and cost transfers.</li><li>
Accept, track, forward and respond, as requested, to legal documents, including subpoenas.
</li></ul><p></p><p><b>Safe Workplace and OSHA Compliance</b></p><ul><li>
In collaboration with the Safety Manager, coordinate workplace safety programs to ensure compliance with OSHA, Cal/OSHA, and other applicable safety standards.</li><li>
Maintain and update the Injury and Illness Prevention Program (IIPP), Workplace Violence Prevention Plan (WVPP), and Emergency Response Plan (ERP).
</li><li>Participate in bi-weekly New Hire Orientation to train on De-escalation techniques and other safety practices.</li><li>
Participates in and takes notes during Safety Meetings and Health and Safety Committee Meetings and ensures follow-up on next step actions. Back-up as lead in meetings during Safety Manager&rsquo;s absence.
</li><li>Support training programs related to workplace safety, emergency response, and ergonomics.</li></ul><p>
</p><h4 class="jobSectionHeader"><b>Reporting and Risk Management</b></h4><ul><li>
Prepare reports for HR leaders on compliance metrics, training completion, and audit findings.
</li><li>Track, report, and analyze trends in injuries, workers&rsquo; compensation claims, and safety incidents to identify prevention opportunities.</li><li>
Support the Director of Human Resources Compliance and Analytics in preparing and submitting required regulatory filings (e.g., EEO-1 report, OSHA 300 logs, annual summaries, and other required filings).
</li><li>Support the Safety Manager in preparing and tracking drills, safety inspections, hazard assessments, and incident investigations.
</li></ul><p><b>REQUIREMENTS</b></p><ul><li>
Minimum five (5) years of experience<b> </b>in HR compliance, risk management, or workplace safety coordination.</li><li>
Experience interpreting and applying OSHA/Cal/OSHA, FLSA, ADA, FMLA, or other state, federal labor laws required.</li><li>
Professional certification preferred (e.g., SHRM-CP/SCP, PHR/SPHR).</li><li>
Prior experience conducting HR audits and maintaining employee files or coordinating safety programs is preferred.</li></ul><p></p><p><b>
KNOWLEDGE SKILLS AND ABILITIES</b></p><ul><li>
In-depth knowledge of employment law, HR regulations, compliance standards, and workplace safety requirements.</li><li>
Strong analytical and reporting skills with attention to detail.</li><li>
Excellent communication and interpersonal skills; able to interact and partner across departments and all levels of the organization.</li><li>
Proficient in Microsoft Office Suite and HRIS systems (e.g., ADP, Paycom or similar)</li><li>
Ability to manage multiple projects and deadlines in a fast-paced environment.</li><li>
Ability to handle sensitive and confidential information with discretion, professionalism, and integrity.
</li></ul><p></p><p><b>PHYSICAL REQUIREMENTS</b></p><ul><li>
Requires the ability to walk throughout interior and exterior areas of organizational properties to conduct safety inspections, assess work environments, and respond to potential hazards.
</li><li>Requires the ability to stand, sit, bend, and move intermittently throughout the day; occasionally lift or move up to 30 pounds.</li><li>
Requires the ability to navigate a variety of indoor and outdoor environments, including stairs and uneven surfaces.</li><li>
Reasonable accommodations may be made to enable individual&rsquo;s disabilities to perform the essential functions of this position.</li></ul><p></p><p><b>
WORKING CONDITIONS</b></p><ul><li>
Regularly performs duties in a variety of settings, including office and residential environments.</li><li>
May involve exposure to varying weather conditions, moderate noise levels, and maintenance or construction work being performed at sites.</li><li>
Will require close travel between multiple locations to conduct inspections, attend meetings, and respond to incidents.
</li><li>Must be able to use standard office equipment and personal protective equipment (PPE) as required for specific site conditions.</li></ul><p></p><p><b>
MISSION ESSENTIAL</b></p><ul><li>
Demonstrate behavior that supports the organization&rsquo;s mission, vision, and values.</li><li>
Promote open communication and help create an environment where doing the right thing is expected and supported, not feared.
</li><li>Adhere to all company and department best practices, policies and procedures.</li><li>
Communicate effectively and model integrity, fairness, and ethical business practices.</li></ul><p>
</p><p><b>ECS offers industry leading healthcare benefits to support your
</b></p><p><b>physical and mental well-being.</b></p><p>
</p><p>ECS will consider for employment qualified applicants with arrest and conviction records as consistent with San Francisco's Fair Chance Ordinance.</p><p>
</p><p>ECS values a workplace where every individual is respected, supported, and given equal opportunity to thrive. We are an equal opportunity employer dedicated to creating a welcoming and inclusive environment for all.</p></div>

HR Compliance & Safe Workplace Coordinator

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