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Elevance health inc

Job Overview Elevance Health Inc. is a leading health organisation committed to improving lives and communities and making healthcare simpler. We are currently seeking an experienced and dedicated Customer Care Representative II to join our team. This full-time role, based in our office in Indianapolis, Indiana, United States, is a fantastic opportunity for a professional who is passionate about delivering outstanding customer service. As a key member of our team, you will be responsible for handling complex customer enquiries and ensuring a seamless, positive experience for our members. Responsibilities  <ul><li>Serve as a primary point of contact for members, handling enquiries and issues via telephone, email, and digital channels with a high degree of professionalism.</li><li>Provide accurate, comprehensive, and timely information regarding our services, policies, and procedures.</li><li>Analyse and resolve customer concerns, taking ownership of issues from initial contact through to resolution.</li><li>Maintain precise and detailed records of all customer interactions and transactions in our CRM system.</li><li>Escalate complex or unresolved cases to senior team members or other departments as appropriate.</li><li>Adhere strictly to company guidelines and data protection regulations to ensure customer confidentiality and security.</li><li>Contribute to team goals by meeting and exceeding performance metrics for quality, efficiency, and customer satisfaction.</li><li>Proactively identify opportunities to improve processes and enhance the customer experience.</li></ul> Qualifications  <ul><li>Proven experience in a customer-facing role, ideally within a call centre or the healthcare sector.</li><li>Exceptional verbal and written communication skills with a clear, professional, and empathetic telephone manner.</li><li>Strong problem-solving abilities and a talent for de-escalating challenging situations.</li><li>Excellent organisational skills, with the ability to prioritise tasks and manage time effectively.</li><li>Proficiency in using Microsoft Office Suite and experience with CRM software.</li><li>A resilient and positive attitude, with a genuine commitment to helping others.</li><li>Ability to work effectively both independently and as part of a collaborative team.</li></ul> Benefits  <ul><li>A competitive hourly wage of $25.00 - $40.00 USD per hour.</li><li>Comprehensive health and wellness benefits.</li><li>Opportunities for continuous professional development and career progression.</li><li>A supportive, inclusive, and dynamic work environment.</li><li>Generous paid time off and holiday allowance.</li></ul>

Customer Care Representative II

Heartland Dental

Remote Call Centre Appointment Scheduler Company: Heartland Dental Location: Remote (United States Based) Employment Type: Full-Time Salary: $28 - $42 USD per hour About Heartland Dental Heartland Dental is a leading Dental Support Organisation (DSO) dedicated to providing world-class, non-clinical administrative support to dentists, hygienists, and their teams. What started with a single dental practice has grown into a network supporting over 2,800 doctors in more than 1,700 locations across the United States. Our unique, doctor-led culture and business model empower dental professionals to focus on delivering the highest quality patient care while we manage the day-to-day administrative workflow. Our mission is to support dental teams as they serve their communities, enabling them to build exceptional careers and deliver outstanding value. Job Overview We are seeking a motivated and detail-oriented Remote Call Centre Appointment Scheduler to join our dedicated team. In this vital role, you will be a crucial first point of contact for patients, responsible for efficiently managing appointments across numerous supported dental practices. The ideal candidate is an exceptional communicator with a passion for delivering excellent customer service and the ability to thrive in a fast-paced, remote environment. This position offers flexibility with both day and night shifts available. Key Responsibilities • Professionally handle high volumes of inbound and outbound calls to schedule, confirm, and reschedule patient appointments. • Accurately manage and coordinate appointment diaries for multiple dental practices, ensuring optimal scheduling and efficiency. • Provide patients with essential information regarding dental services, practice locations, and appointment preparation. • Meticulously update and maintain patient records within our database with a high degree of accuracy. • Deliver an outstanding level of customer service, resolving patient enquiries with empathy and professionalism. • Collaborate effectively with internal teams and dental practice staff to ensure a seamless patient experience. • Consistently meet and exceed individual and team performance targets. Qualifications and Skills • Proven experience in a customer service, call centre, or appointment scheduling role is essential. • Exceptional verbal and written communication skills with a professional and courteous telephone manner. • Strong organisational and multitasking abilities, with a keen eye for detail. • Proficiency in using computers and familiarity with CRM systems or scheduling software. • A self-motivated individual with the discipline to work effectively in a remote setting. • The flexibility to work various shift patterns to meet business needs, including days and/or nights. • Previous experience in the dental or healthcare industry is highly desirable but not required. BENEFITS<ul><li>401(k)</li><li>401(k) Matching</li><li>AD&amp;D Insurance</li><li>Health Insurance</li><li>Health Savings Account</li><li>Dental Insurance</li><li>Disability Insurance</li><li>Vision Benefits &amp; Discounted Services</li><li>Employee Assistance Program</li><li>Employee Discount</li><li>Life Insurance</li><li>Opportunities for Advancement</li><li>Paid Time Off</li><li>Paid Training</li><li>Professional Development Assistance</li><li>Referral Program</li></ul>

Call Center -Appointment Scheduler Specialist ( Day or Night )

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Customer Care Representative II

Call Center -Appointment Scheduler Specialist ( Day or Night )