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The Home Depot

<div>Position Purpose:
The GCC Customer Service Supervisor &ndash; CSR Team leads and develops a team of customer service associates responsible for supporting customers after the sale. This role is accountable for delivering an exceptional post‑order experience by ensuring issues related to delivery, corrections, and returns are resolved accurately, efficiently, and with genuine care.
This leader balances people‑centric leadership with strong operational execution, driving performance, quality, and accountability while building a culture rooted in our core values. The Supervisor coaches and empowers associates to deliver consistent, high‑quality solutions, reinforces ownership at every level, and remains closely engaged in both customer outcomes and associate development.
Success in this role requires additional focus on performance and growth&mdash;actively monitoring results, identifying opportunities, and holding associates accountable through timely coaching, clear expectations, and ongoing feedback. The Supervisor serves as a role model and subject matter expert in products, systems, policies, and processes, ensuring the team has the knowledge, support, and confidence to perform at a high level and contribute to long‑term customer loyalty and departmental KPIs.
By investing in people, reinforcing accountability, and consistently raising the bar, this role plays a critical part in delivering outstanding customer experiences and driving results for Global Custom Commerce.<div>
The ideal candidate will reside in the Houston, TX metro area. This position follows a Location Flex schedule, requiring 3&ndash;4 days per week onsite at the GCC Contact Center in Houston, Texas to support collaboration, coaching, and team engagement.</div>
What is GCC?
Global Custom Commerce (GCC) is a Home Depot Company dedicated exclusively to the sale of custom window covering solutions, including blinds, shades, and other made‑to‑order products. GCC plays a critical role in Home Depot&rsquo;s e‑commerce and interconnected customer experience, supporting customers through a consultative, sales‑driven model that blends product expertise, design guidance, and personalized service. Unlike a traditional contact center, GCC operates in a specialized, performance‑focused environment where customer engagement, solution‑based selling, and relationship building are central to delivering both customer satisfaction and business results. 
Key Responsibilities:<ul><li>
25% Identify associate improvement opportunities by listening to calls, reviewing key metrics, and observing behaviors on an ongoing bases</li><li>
25% Facilitate coaching/feedback sessions geared towards specific behaviors including: QA, productivity, customer service soft skills, and behaviors associated with key metrics (ex. - credits and remakes)</li><li>
20% Support associate development and engagement by conducting monthly 1:1 conversations and administering developmental blueprint conversations</li><li>
15% Collaborate with HR and leadership on performance management activities as needed, including hiring, progressive discipline, leave of absence, performance improvement plans, and attendance, and separations</li><li>
10% Act as Service SME on projects and initiatives as assigned by manager, which includes attending project meetings and speaking up as the customer service expert, completing project tasks, and cascading all relevant information to the leadership team</li><li>
5% Stay abreast of updated products and services, company policies, customer service industry trends, and best practices</li></ul> 
Direct Manager/Direct Reports:<ul><li>
This position reports to a Manager of Customer Service.</li><li>
This position has 15 direct reports.</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li>
Prior experience in a supervisory role or lead role preferred</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
4</li></ul> 
Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul>
Preferred Leadership Experience:<ul><li>
1+ years</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Demonstrate strong leadership abilities</li><li>
Action Oriented</li><li>
Ability to collaborate well with other members of leadership by exercising respectful candor and working through conflicts effectively</li><li>
Excellent Communications skills, both written and oral</li><li>
Strong computer skills including experience with Windows, Microsoft Office Suite and the Internet</li><li>
Must adhere to work schedule</li><li>
Exemplary organizational skills</li><li>
Ability to perform with minimal supervision</li><li>
Understanding of call center technologies including IVR/ACD/email systems</li></ul></div>

GCC Customer Service Supervisor - FLEX (Houston, Texas)

Dunkin'

<div>Do you run on coffee and good vibes? So do we!
At Dunkin', we're all about speed, smiles, and sweet moments. We're on the lookout for energetic, reliable, and friendly crew members to help us serve up coffee, donuts, and a great customer experience-all before most people hit snooze.

As a Crew Member at Dunkin', you'll be part of a team that works together to deliver exceptional guest experiences. You'll perform a variety of duties in a fast-paced, customer-focused environment, including food preparation, cashiering, and maintaining cleanliness and organization in accordance with Dunkin' operational standards.

BENEFITS:
<ul>
<li>Career Advancement Opportunities
</li><li>Flexible Scheduling</li>
<li>Recognition and Rewards</li>
<li>Employee Discounts and Perks</li>
<li>A fun, fast-paced work environment where you're part of something bigger!
</li></ul>Dunkin Donuts Position Summary!
<ul>
<li>Greet all guests promptly and courteously with a friendly attitude.
</li>
<li>Accurately take and fulfill guest orders, including preparing and serving food and beverages according to brand standards.
</li>
<li>Operate POS (Point of Sale) systems and handle cash and credit transactions with integrity and accuracy.
</li>
<li>Follow food safety and sanitation guidelines to ensure a clean and safe restaurant environment.
</li>
<li>Assist in the daily cleaning and maintenance of all areas of the restaurant including dining room, restrooms, and equipment.
</li>
<li>Replenish food and beverage items and maintain stock levels as needed.
</li>
<li>Work as part of a team to meet and exceed store performance goals.
</li>
<li>Adhere to all company policies and procedures, including those related to uniform, attendance, and safety.
</li>
<li>Perform other duties as assigned by management.
</li>
</ul>Qualifications:
<ul>
<li>Must be at least 16 years of age (or 18+ if required by local labor laws).
</li>
<li>Strong communication and interpersonal skills.
</li>
<li>Ability to work in a fast-paced, team-oriented environment.
</li>
<li>Basic math and cash handling skills.
</li>
<li>Ability to stand for extended periods and lift up to 25 lbs.
</li>
<li>Availability to work various shifts including early mornings, weekends, and holidays.
</li>
</ul>This position operates in a restaurant environment. Crew Members are frequently exposed to hot equipment, cleaning chemicals, and moderate noise levels. The role requires regular standing, bending, lifting, and reaching.

<div>We offer a welcoming and inclusive environment to our team members, job applicants, the guests we serve, and the communities we call home.HZCoffeegroup also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law.</div></div>

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