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client services advisor

technical services supervisor

FLIK Hospitality Group

<div><p><b>Salary: </b>$80000 - $85000 / year</p><p></p><p><b><br>
What makes FLIK click</b></p><p><i><br>
What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.</i></p><p><i><br>
We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn&rsquo;t merely a job but the start of a career where you can flourish.</i></p><p></p><div><div><div><h2 class="jobSectionHeader"><b><br>
Job Summary</b></h2>
</div><div><p>The Supervisor of Technical Services is responsible for programming, maintaining, troubleshooting, and supporting all point‑of‑sale, mobile/remote ordering, BOH order processing systems and catering menu booking software. The supervisor supports both new installations and day‑to‑day operational updates and issues to keep our operations running smoothly and with accuracy. They also support basic on-site how-to training for unit managers including basic pricing updates, sales reporting, etc. When these services are not in demand, this role will support unit operations, including running shifts and covering unit manager vacancies at client locations.</p><p></p><p><b><br>
As a member of the Ace Team you will be responsible for supporting and/or managing Flik accounts. Being based in New York Metro area, you will mainly support units in the tri-state area. Additionally, you will be assigned to support non-local Flik locations requiring up to 25% travel. Ace schedules vary each week based on business needs. The majority of the assignments fall between Monday through Friday. There will be periodic evening, weekend and holiday assignments given with advance notice.</b></p><p></p><p><b>
Key Responsibilities</b></p><p><b>
1. Setup and Programming</b></p><ul><li>
Work closely with CDL and POS tech system vendors</li><li>
Complete menu programming deliverables for new business related to POS, self-checkout, kiosk and mobile ordering, digital signage, catering software, etc</li><li>
Support POS system upgrades.</li><li>
Ensure accurate configuration of menus, pricing, and system settings as required.</li></ul><p><b>
2. Maintenance &amp; Troubleshooting</b></p><ul><li>
Provide on‑site and remote support to resolve POS issues quickly and minimize downtime.</li><li>
Support troubleshooting with hardware, software, payment processing, and connectivity.</li><li>
Perform preventative maintenance and routine system checks.</li><li>
Escalate advanced issues to senior technicians, vendors, or internal IT teams as needed.</li></ul><p><b>
3. Support &amp; Training</b></p><ul><li>
Train managers and team members on basic POS functionality and troubleshooting steps.</li><li>
Create or update documentation such as troubleshooting guides and setup procedures.</li></ul><p><b>
4. Vendor Coordination</b></p><ul><li>
Work with POS vendors, payment processors, and third‑party partners to ensure timely responses and resolutions for the operations</li><li>
Assist in testing new software releases, system patches, and equipment.</li></ul><p></p><p><b>
Qualifications</b></p><p><b>
Education &amp; Experience</b></p><ul><li>
High school diploma or equivalent required; technical certification or associate degree preferred.</li><li>
1&ndash;3 years of experience in technical support, POS systems, or restaurant technology (preferred).</li><li>
1-3 years of experience working in food service operations preferred</li><li>
1+ years of experience in management preferred</li><li>
Experience with foodservice POS platforms such as Toast, Micros/Oracle, MMHayes, or similar systems is a plus.</li></ul><p><b>
Soft Skills</b></p><ul><li>
Strong customer service orientation.</li><li>
Excellent communication and problem‑solving abilities.</li><li>
Ability to prioritize tasks and work independently.</li><li>
Comfortable working in fast‑paced food service environments.</li></ul></div></div></div><p></p><p><b><br>
Apply to Flik today!</b></p><p><i>
Flik is a member of Compass Group USA</i></p><p><b>
Click here to Learn More about the Compass Story</b></p><p></p><p><b><br>
Associates at Flik Hospitality are offered many fantastic benefits.</b></p><ul><li>
Medical</li><li>
Dental</li><li>
Vision</li><li>
Life Insurance/ AD</li><li>
Disability Insurance</li><li>
Retirement Plan</li><li>
Paid Time Off</li><li>
Holiday Time Off (varies by site/state)</li><li>
Associate Shopping Program</li><li>
Health and Wellness Programs</li><li>
Discount Marketplace</li><li>
Identity Theft Protection</li><li>
Pet Insurance</li><li>
Commuter Benefits</li><li>
Employee Assistance Program</li><li>
Flexible Spending Accounts (FSAs)</li><li>
Paid Parental Leave</li><li>
Personal Leave</li></ul><p>
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.</p><p>
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf</p><p></p><p><b><br>
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.</b></p><p><b>
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.</b></p><p><b>
Certain positions may require Florida Level 2 background screening. Details: </b><b>https://info.flclearinghouse.com/</b></p><p></p><p><br>
Applications are accepted on an ongoing basis.</p><p>
Flik maintains a drug-free workplace.</p><p></p><p><b><br>
Req ID: </b>1514380</p><p>
Flik Hospitality Group</p><p>
JEANNE M LANE</p><p>
[[req_classification]]</p></div>

TECHNICAL SERVICES SUPERVISOR

Metropolitan Transportation Authority

<div><div><div><div><b>Job ID:</b> 14594</div>
<div><b>Business Unit:</b> MTA Headquarters</div>
<div><b>Location:</b> New York, NY, United States</div>
</div><div><div><b>Regular/Temporary:</b> Regular</div>
<div><b>Department:</b> Workforce IT Products</div>
<div><b>Date Posted:</b> Mar 3, 2026</div>
</div></div><div><p><b>Description</b>
</p><div><div><div><b>JOB TITLE:</b></div><div><br>
Advanced Software Engineer</div></div><div><div><b><br>
SALARY RANGE:</b></div><div><br>
$140,828 - $166,223</div></div><div><div><b><br>
DEPT/DIV:<br>
</b></div><div>Information Technology</div></div><div><div><b><br>
SUPERVISOR:<br>
</b></div><div>Manager Product Development<br>
</div></div><br>
<div><div><b>LOCATION</b><b>:</b></div><div><br>
2 Broadway, New York, NY 10004</div></div><div><div><b><br>
HOURS OF WORK:<br>
</b></div><div>9:00 am - 5:30 pm (7.5 hours/day) or as required</div></div><br>
</div><div>
This position is eligible for teleworking. New hires are eligible to apply 30 days after their effective date of hire.</div><div></div><div><b><br>
About Us</b></div><div></div><div><br>
The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation&rsquo;s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.</div><div></div><div><br>
The MTA transportation network has a very large system and infrastructure for financial, business, automated train, transportation, power, and physical security. MTA IT Department is centrally responsible for providing a full range of Information and Operational Technology services to the MTA agencies and administrative units through its operating and support units. Services are provided on a 7/24/365 basis in support of the MTA organization and its ridership.</div><div></div><div><br>
MTA IT&rsquo;s Product Development group is empowered, multi-functional teams focused on the end-to-end management of development products from strategy to delivery. Using innovative processes and tools, the teams are responsible for developing and maintaining highly effective, secure, and innovative transportation, operational and back-end information systems to support MTA goals and priorities.</div><div><br>
</div><div><b>Summary</b></div><div></div><p><br>
Leads requirements management, software engineering, system testing, and acceptance testing activities across all stages and iterations for complex software development and integration initiatives. Assists with the organization's selection, adaptation, and adoption of new models, methods, and tools. Collaborates across parties involved in product, systems, or service design. May own high-value services and/or products.</p><p></p><p><b>
Critical Skills:</b></p><ul><li>
In-depth knowledge of PeopleSoft HR and Payroll modules, with strong functional and technical expertise</li><li>
Functional expertise in key areas such as Position Management, Job Data, Payroll Processing, and Core HR</li><li>
Proficient with PeopleSoft tools, including Application Engine, SQR, People Code, Component Interface, and PS Query</li><li>
Proficiency in Jira for creating, tracking, and managing work items, and experience with ServiceNow</li><li>
Ability to translate business needs into user stories and technical tasks</li><li>
Prioritizing work with business stakeholders and refining requirements for delivery</li><li>
Excellent communication and facilitation skills to serve as a bridge between business stakeholders and the technical team</li><li>
Ability to drive ceremonies (Daily standups, Sprint Planning, retrospectives) and keep teams on track.</li></ul><div><b>
Responsibilities</b></div><br>
<div></div><ul><li>
Leads requirements management, software engineering, system testing, and acceptance testing activities across all stages and iterations for complex software development and integration initiatives. Assists with the organization's selection, adaptation, and adoption of new models, methods, and tools. Collaborates across parties involved in product, systems, or service design.
</li><li>May own high-value services and/or products. Leads the definition, documentation, and successful completion of large projects within business objectives and resource constraints, ensuring adherence to agreed enterprise architectures, and the application of effective change- release-, risk, and quality-management processes.
</li><li>Drafts and maintains software support processes and documentation. Prioritizes and diagnoses incidents, investigates and resolves complex issues, leads root cause analysis, and proposes corrective actions. Conducts application licensing, security, backup, and disaster recovery verification initiatives.</li><li>
Develops system and acceptance testing criteria related to functional and non-functional requirements, user stories, features, business processes, and business rules. Designs, specifies, and executes test cases and scenarios.</li><li>
Plans and leads user experience design activities for large programs and products, providing expert advice to ensure that usability, accessibility, and visual design requirements are satisfied.
</li><li>Develops, maintains, and applies tools and documentation to track, log, and maintain accurate and complete system information. Audits complex software systems for adherence to configuration standards.</li><li>
Plans, organizes, conducts, and oversees assigned quality and safety assurance assessments involving complex systems and cross-functional teams. Provides expert advice on assurance activities.</li><li>
Manages the operational relationships with suppliers to ensure potential disputes or conflicts are raised and resolved. Contributes technical elements of RFP/RFIs and negotiates contract terms and SLAs. Manages suppliers to meet key performance indicators.</li><li>
Continuously develops and maintains personal knowledge of software engineering practices, emerging trends, and technologies.
</li><li>Provides technical advice to project teams and mentors less experienced staff to foster talent development.</li><li>
Performs other duties and tasks
</li><li>May need to work outside of normal work hours, supporting operations on a 24/7 basis</li><li>
Travel may be required to other MTA locations or other external sites</li><li>
Observing the work performed by the contractor;</li><li>
Reviewing invoices and approving them if the work meets contractual standards;</li><li>
Addressing performance issues with the contractor when possible; and</li><li>
Escalating issues to other parties as needed.</li></ul><p><b>
Required Qualifications</b></p><ul><li>
Education: Bachelor&rsquo;s Degree and minimum 8 years of relevant experience. An equivalent combination of education and experience may be considered in lieu of a degree.
</li><li>Must possess a minimum at least one of the following professional certifications in subject domain including but not limited to: Certified Scrum Developer (CSD), Certified Scrum Master (CSM), Certified Software Development Professional (CSDP), Certified Secure Software Lifecycle Professional (CSSLP), Amazon Certified: AWS Certified Developer, Microsoft Certified: Azure Developer, Certified Software Test Professional (CSTP)</li></ul><p><b>
Technical Skills</b></p><ul><li>
Hands-on programming experience in a business setting</li><li>
Proficiency in at least one software engineering methodology, including but not limited to: Waterfall, Agile, Scrum, DevOps, Extreme Programming (XP), Kanban, Lean, Rapid Application Development (RAD)</li><li>
Experience applying a structured validation and testing method, including but not limited to: Unit Testing, Integration Testing, System Testing, Acceptance Testing, Regression Testing</li><li>
Collaboration skills to ensure design specifications are seamlessly implemented by the development team</li><li>
Familiarity with version control</li><li>
Demonstrated ability to work independently and navigate organizational ambiguity</li><li>
Effective written and verbal communication skills</li></ul><p><b>
Preferred Technical Skills</b></p><ul><li>
A software engineering industry certification, examples: Certified Scrum Developer (CSD), Certified Scrum Master (CSM), Certified Software Development Professional (CSDP), Certified Secure Software Lifecycle Professional (CSSLP), Amazon Certified: AWS Certified Developer, Microsoft Certified: Azure Developer, Certified Software Test Professional (CSTP)</li><li>
Programming experience with the following language(s): Job Specific (e.g., Ruby, Python, Java, C++, COBOL, etc.)</li><li>
Familiarity with the following vendor-specific platforms: Job Specific (e.g., Azure, Windows Server platforms, RESTful APIs, or Linux)</li></ul><p><b>
Behavioral Requirements Skills:</b></p><ul><li>
Collaboration skills to ensure design specifications are seamlessly implemented by the development team.</li><li>
Demonstrate ability to work independently and navigate organizational ambiguity.</li><li>
Strong interpersonal, verbal, and written communication skills.</li><li>
Communicates Effectively</li><li>
Advanced in technical Skills, tech-savvy, values diversity.</li><li>
Adept customer focus, cultivates Innovation</li></ul><p><b>
Competencies Requirements:</b></p><div><div><div><p><b>
Core Competency</b></p><p><b><br>
Proficiency Level</b></p><p><b><br>
Competency Definition</b></p></div><div><p><br>
Cultivates Innovation<br>
</p><p>Adept</p><p><br>
Creating new and better ways for the organization to be successful</p></div><div><p><br>
Customer Focus</p><p><br>
Adept</p><p><br>
Building strong customer relationships and delivering customer-centric solutions</p></div><div><p><br>
Communicates Effectively<br>
</p><p>Expert</p><p><br>
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences</p></div><div><p><br>
Tech Savvy</p><p><br>
Advanced</p><div><p><br>
Anticipating and adopting innovations in business-building digital
</p><p>and technology applications</p></div></div><div><p><br>
Technical Skills</p><p><br>
Advanced</p><p><br>
Specialized knowledge and expertise on tools, programs, domains, platforms, and products used for specific tasks</p></div><div><p><br>
Values Diversity</p><p><br>
Advanced</p><p><br>
Recognizing the value that different perspectives and cultures bring to an organization</p></div></div></div><p></p><p><b><br>
Other Information</b></p><p>
Pursuant to the New York State Public Officers Law &amp; the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the &ldquo;Commission&rdquo;).</p><p><b>
Equal Employment Opportunity</b></p><p>
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.</p><p>
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.</p></div></div><div></div>

Advanced Software Engineer - PeopleSoft

<div><p><b>Description</b>
</p><div><div><p>JOB TITLE:</p><p><br>
Advanced Software Engineer</p></div><div><p><br>
SALARY RANGE:</p><p><br>
$140,828 - $166,223</p></div><div><p><br>
DEPT/DIV:<br>
</p><p>Information Technology</p></div><div><p><br>
SUPERVISOR:<br>
</p><p>Senior Director &ndash; Product Development &ndash; NonRail Agencies</p></div><div><p><br>
LOCATION:</p><p><br>
2 Broadway, New York, NY 10004</p></div><div><p><br>
HOURS OF WORK:<br>
</p><p>9:00 am - 5:30 pm (7.5 hours/day) or as required</p></div></div><p></p><p><br>
This position is eligible for teleworking. New hires are eligible to apply 30 days after their effective date of hire.</p><p></p><p><br>
About Us</p><p></p><p><br>
The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation&rsquo;s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.</p><p></p><p><br>
The MTA transportation network has a very large system and infrastructure for financial, business, automated train, transportation, power, and physical security. MTA IT Department is centrally responsible for providing a full range of Information and Operational Technology services to the MTA agencies and administrative units through its operating and support units. Services are provided on a 7/24/365 basis in support of the MTA organization and its ridership.</p><p></p><p><br>
MTA IT&rsquo;s Product Development group is empowered, multi-functional teams focused on the end-to-end management of development products from strategy to delivery. Using innovative processes and tools, the teams are responsible for developing and maintaining highly effective, secure, and innovative transportation, operational and back-end information systems to support MTA goals and priorities.</p><p><br>
</p><p>Summary</p><p></p><p><br>
Leads requirements management, software engineering, system testing, and acceptance testing activities across all stages and iterations for complex software development and integration initiatives. Assists with the organization's selection, adaptation, and adoption of new models, methods, and tools. Collaborates across parties involved in product, systems, or service design. May own high-value services and/or products.</p><p></p><p><b>
Critical Skills:</b></p><ul><li>
Strong experience with Microsoft Dynamics 365</li><li>
Hands-on Power Apps (Canvas +Model-Driven)</li><li>
Custom plugin development experience</li><li>
CI/CD experience using Azure DevOps</li><li>
Web Technologies: HTML, CSS, JavaScript, ASP.NET</li></ul><p></p><p><br>
Responsibilities</p><br>
<p></p><ul><li>
Leads requirements management, software engineering, system testing, and acceptance testing activities across all stages and iterations for complex software development and integration initiatives. Assists with the organization's selection, adaptation, and adoption of new models, methods, and tools. Collaborates across parties involved in product, systems, or service design.
</li><li>May own high-value services and/or products. Leads the definition, documentation, and successful completion of large projects within business objectives and resource constraints, ensuring adherence to agreed enterprise architectures, and the application of effective change- release-, risk, and quality-management processes.
</li><li>Drafts and maintains software support processes and documentation. Prioritizes and diagnoses incidents, investigates and resolves complex issues, leads root cause analysis, and proposes corrective actions. Conducts application licensing, security, backup, and disaster recovery verification initiatives.</li><li>
Develops system and acceptance testing criteria related to functional and non-functional requirements, user stories, features, business processes, and business rules. Designs, specifies, and executes test cases and scenarios.</li><li>
Plans and leads user experience design activities for large programs and products, providing expert advice to ensure that usability, accessibility, and visual design requirements are satisfied.
</li><li>Develops, maintains, and applies tools and documentation to track, log, and maintain accurate and complete system information. Audits complex software systems for adherence to configuration standards.</li><li>
Plans, organizes, conducts, and oversees assigned quality and safety assurance assessments involving complex systems and cross-functional teams. Provides expert advice on assurance activities.</li><li>
Manages the operational relationships with suppliers to ensure potential disputes or conflicts are raised and resolved. Contributes technical elements of RFP/RFIs and negotiates contract terms and SLAs. Manages suppliers to meet key performance indicators.</li><li>
Continuously develops and maintains personal knowledge of software engineering practices, emerging trends, and technologies.
</li><li>Provides technical advice to project teams and mentors less experienced staff to foster talent development.</li><li>
Performs other duties and tasks
</li><li>May need to work outside of normal work hours, supporting operations on a 24/7 basis</li><li>
Travel may be required to other MTA locations or other external sites</li><li>
Observing the work performed by the contractor;</li><li>
Reviewing invoices and approving them if the work meets contractual standards;</li><li>
Addressing performance issues with the contractor when possible; and</li><li>
Escalating issues to other parties as needed.</li></ul><p>
Required Qualifications</p><ul><li>
Education: Bachelor&rsquo;s Degree and a minimum of 8 years of relevant experience. An equivalent combination of education and experience may be considered in lieu of a degree.
</li><li>Must possess a minimum at least one of the following professional certifications in subject domain including but not limited to: Certified Scrum Developer (CSD), Certified Scrum Master (CSM), Certified Software Development Professional (CSDP), Certified Secure Software Lifecycle Professional (CSSLP), Amazon Certified: AWS Certified Developer, Microsoft Certified: Azure Developer, Certified Software Test Professional (CSTP)</li></ul><p>
Technical Skills</p><ul><li>
Hands-on programming experience in a business setting</li><li>
Proficiency in at least one software engineering methodology, including but not limited to: Waterfall, Agile, Scrum, DevOps, Extreme Programming (XP), Kanban, Lean, Rapid Application Development (RAD)</li><li>
Experience applying a structured validation and testing method, including but not limited to: Unit Testing, Integration Testing, System Testing, Acceptance Testing, Regression Testing</li><li>
Collaboration skills to ensure design specifications are seamlessly implemented by the development team</li><li>
Familiarity with version control</li><li>
Demonstrated ability to work independently and navigate organizational ambiguity</li><li>
Effective written and verbal communication skills</li></ul><p>
Preferred Technical Skills</p><ul><li>
A software engineering industry certification, examples: Certified Scrum Developer (CSD), Certified Scrum Master (CSM), Certified Software Development Professional (CSDP), Certified Secure Software Lifecycle Professional (CSSLP), Amazon Certified: AWS Certified Developer, Microsoft Certified: Azure Developer, Certified Software Test Professional (CSTP)</li><li>
Programming experience with the following language(s): Job Specific (e.g., Ruby, Python, Java, C++, COBOL, etc.)</li><li>
Familiarity with the following vendor-specific platforms: Job Specific (e.g., Azure, Windows Server platforms, RESTful APIs, or Linux)</li></ul><p>
Behavioral Requirements Skills:</p><ul><li>
Collaboration skills to ensure design specifications are seamlessly implemented by the development team.</li><li>
Demonstrate ability to work independently and navigate organizational ambiguity.</li><li>
Strong interpersonal, verbal, and written communication skills.</li><li>
Communicates Effectively</li><li>
Advanced in technical Skills, tech-savvy, values diversity.&quot;</li><li>
Adept customer focus, cultivates Innovation</li></ul><p>
Competencies Requirements:</p><div><div><p><br>
Core Competency</p><p><br>
Proficiency Level</p><p><br>
Competency Definition</p></div><div><p><br>
Cultivates Innovation<br>
</p><p>Adept</p><p><br>
Creating new and better ways for the organization to be successful</p></div><div><p><br>
Customer Focus</p><p><br>
Adept</p><p><br>
Building strong customer relationships and delivering customer-centric solutions</p></div><div><p><br>
Communicates Effectively<br>
</p><p>Expert</p><p><br>
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences</p></div><div><p><br>
Tech Savvy</p><p><br>
Advanced</p><div><p><br>
Anticipating and adopting innovations in business-building digital
</p><p>and technology applications</p></div></div><div><p><br>
Technical Skills</p><p><br>
Advanced</p><p><br>
Specialized knowledge and expertise on tools, programs, domains, platforms, and products used for specific tasks</p></div><div><p><br>
Values Diversity</p><p><br>
Advanced</p><p><br>
Recognizing the value that different perspectives and cultures bring to an organization</p></div></div><p></p><p><br>
Other Information</p><p>
Pursuant to the New York State Public Officers Law &amp; the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the &ldquo;Commission&rdquo;).</p><p>
Equal Employment Opportunity</p><p>
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.</p><p>
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.</p></div>

Advanced Software Engineer - Power Apps

<div><p><b>Description</b>
</p><div><div><p>JOB TITLE:</p><p><br>
Advanced Software Engineer</p></div><div><p><br>
SALARY RANGE:</p><p><br>
$140,828 - $166,223</p></div><div><p><br>
DEPT/DIV:<br>
</p><p>Information Technology</p></div><div><p><br>
SUPERVISOR:<br>
</p><p>Senior Director &ndash; Product Development &ndash; NonRail Agencies</p></div><div><p><br>
LOCATION:</p><p><br>
2 Broadway, New York, NY 10004</p></div><div><p><br>
HOURS OF WORK:<br>
</p><p>9:00 am - 5:30 pm (7.5 hours/day) or as required</p></div></div><p></p><p><br>
This position is eligible for teleworking. New hires are eligible to apply 30 days after their effective date of hire.</p><p></p><p><br>
About Us</p><p></p><p><br>
The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation&rsquo;s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.</p><p></p><p><br>
The MTA transportation network has a very large system and infrastructure for financial, business, automated train, transportation, power, and physical security. MTA IT Department is centrally responsible for providing a full range of Information and Operational Technology services to the MTA agencies and administrative units through its operating and support units. Services are provided on a 7/24/365 basis in support of the MTA organization and its ridership.</p><p></p><p><br>
MTA IT&rsquo;s Product Development group is empowered, multi-functional teams focused on the end-to-end management of development products from strategy to delivery. Using innovative processes and tools, the teams are responsible for developing and maintaining highly effective, secure, and innovative transportation, operational, and back-end information systems to support MTA goals and priorities.</p><p><br>
</p><p>Summary</p><p></p><p><br>
Leads requirements management, software engineering, system testing, and acceptance testing activities across all stages and iterations for complex software development and integration initiatives. Assists with the organization's selection, adaptation, and adoption of new models, methods, and tools. Collaborates across parties involved in product, systems, or service design. May own high-value services and/or products.</p><p></p><p><b>
Critical Skills:</b></p><ul><li>
Professional experience designing and maintaining large-scale, mission-critical enterprise systems.</li><li>
Proven track record of working concurrently in Java and C# / .NET environments</li><li>
Experience leading projects that involve refactoring legacy codebases, migrating monolithic applications to microservices, or cloud-native transitions.</li><li>
Experience defining design patterns, coding standards, and system interfaces</li></ul><p></p><p><br>
Responsibilities</p><br>
<p></p><ul><li>
Leads requirements management, software engineering, system testing, and acceptance testing activities across all stages and iterations for complex software development and integration initiatives. Assists with the organization's selection, adaptation, and adoption of new models, methods, and tools. Collaborates across parties involved in product, systems, or service design.
</li><li>May own high-value services and/or products. Leads the definition, documentation, and successful completion of large projects within business objectives and resource constraints, ensuring adherence to agreed enterprise architectures, and the application of effective change- release-, risk, and quality-management processes.
</li><li>Drafts and maintains software support processes and documentation. Prioritizes and diagnoses incidents, investigates and resolves complex issues, leads root cause analysis, and proposes corrective actions. Conducts application licensing, security, backup, and disaster recovery verification initiatives.</li><li>
Develops system and acceptance testing criteria related to functional and non-functional requirements, user stories, features, business processes, and business rules. Designs, specifies, and executes test cases and scenarios.</li><li>
Plans and leads user experience design activities for large programs and products, providing expert advice to ensure that usability, accessibility, and visual design requirements are satisfied.
</li><li>Develops, maintains, and applies tools and documentation to track, log, and maintain accurate and complete system information. Audits complex software systems for adherence to configuration standards.</li><li>
Plans, organizes, conducts, and oversees assigned quality and safety assurance assessments involving complex systems and cross-functional teams. Provides expert advice on assurance activities.</li><li>
Manages the operational relationships with suppliers to ensure potential disputes or conflicts are raised and resolved. Contributes technical elements of RFP/RFIs and negotiates contract terms and SLAs. Manages suppliers to meet key performance indicators.</li><li>
Continuously develops and maintains personal knowledge of software engineering practices, emerging trends, and technologies.
</li><li>Provides technical advice to project teams and mentors less experienced staff to foster talent development.</li><li>
Performs other duties and tasks
</li><li>May need to work outside of normal work hours, supporting operations on a 24/7 basis</li><li>
Travel may be required to other MTA locations or other external sites</li><li>
Observing the work performed by the contractor;</li><li>
Reviewing invoices and approving them if the work meets contractual standards;</li><li>
Addressing performance issues with the contractor when possible; and</li><li>
Escalating issues to other parties as needed.</li></ul><p>
Required Qualifications</p><ul><li>
Education: Bachelor&rsquo;s Degree and a minimum of 8 years of relevant experience. An equivalent combination of education and experience may be considered in lieu of a degree.
</li><li>Must possess a minimum at least one of the following professional certifications in subject domain including but not limited to: Certified Scrum Developer (CSD), Certified Scrum Master (CSM), Certified Software Development Professional (CSDP), Certified Secure Software Lifecycle Professional (CSSLP), Amazon Certified: AWS Certified Developer, Microsoft Certified: Azure Developer, Certified Software Test Professional (CSTP)</li></ul><p>
Technical Skills</p><ul><li>
Hands-on programming experience in a business setting</li><li>
Proficiency in at least one software engineering methodology, including but not limited to: Waterfall, Agile, Scrum, DevOps, Extreme Programming (XP), Kanban, Lean, Rapid Application Development (RAD)</li><li>
Experience applying a structured validation and testing method, including but not limited to: Unit Testing, Integration Testing, System Testing, Acceptance Testing, Regression Testing</li><li>
Collaboration skills to ensure design specifications are seamlessly implemented by the development team</li><li>
Familiarity with version control</li><li>
Demonstrated ability to work independently and navigate organizational ambiguity</li><li>
Effective written and verbal communication skills</li></ul><p>
Preferred Technical Skills</p><ul><li>
A software engineering industry certification, examples: Certified Scrum Developer (CSD), Certified Scrum Master (CSM), Certified Software Development Professional (CSDP), Certified Secure Software Lifecycle Professional (CSSLP), Amazon Certified: AWS Certified Developer, Microsoft Certified: Azure Developer, Certified Software Test Professional (CSTP)</li><li>
Programming experience with the following language(s): Job Specific (e.g., Ruby, Python, Java, C++, COBOL, etc.)</li><li>
Familiarity with the following vendor-specific platforms: Job Specific (e.g., Azure, Windows Server platforms, RESTful APIs, or Linux)</li></ul><p>
Behavioral Requirements Skills:</p><ul><li>
Collaboration skills to ensure design specifications are seamlessly implemented by the development team.</li><li>
Demonstrate ability to work independently and navigate organizational ambiguity.</li><li>
Strong interpersonal, verbal, and written communication skills.</li><li>
Communicates Effectively</li><li>
Advanced in technical Skills, tech-savvy, values diversity.&quot;</li><li>
Adept customer focus, cultivates Innovation</li></ul><p>
Competencies Requirements:</p><div><div><p><br>
Core Competency</p><p><br>
Proficiency Level</p><p><br>
Competency Definition</p></div><div><p><br>
Cultivates Innovation<br>
</p><p>Adept</p><p><br>
Creating new and better ways for the organization to be successful</p></div><div><p><br>
Customer Focus</p><p><br>
Adept</p><p><br>
Building strong customer relationships and delivering customer-centric solutions</p></div><div><p><br>
Communicates Effectively<br>
</p><p>Expert</p><p><br>
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences</p></div><div><p><br>
Tech Savvy</p><p><br>
Advanced</p><div><p><br>
Anticipating and adopting innovations in business-building digital
</p><p>and technology applications</p></div></div><div><p><br>
Technical Skills</p><p><br>
Advanced</p><p><br>
Specialized knowledge and expertise on tools, programs, domains, platforms, and products used for specific tasks</p></div><div><p><br>
Values Diversity</p><p><br>
Advanced</p><p><br>
Recognizing the value that different perspectives and cultures bring to an organization</p></div></div><p></p><p><br>
Other Information</p><p>
Pursuant to the New York State Public Officers Law &amp; the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the &ldquo;Commission&rdquo;).</p><p>
Equal Employment Opportunity</p><p>
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.</p><p>
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.</p></div>

Advanced Software Engineer - Java, .Net

NYU Langone Health

<div>
 1152931_RR00112279 Job ID: 1152931_RR00112279
 <br/>
 <br/>
 NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News &amp; World Report recently placed nine of its clinical specialties among the top five in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health.
 <br/>
 <br/>
 <em>
  For more information, go to
 </em>
 <em>
  NYU Langone Health
 </em>
 , and interact with us on
 <em>
  LinkedIn
 </em>
 ,
 <em>
  Glassdoor
 </em>
 ,
 <em>
  Indeed
 </em>
 ,
 <em>
  Facebook
 </em>
 ,
 <em>
  Twitter
 </em>
 ,
 <em>
  YouTube
 </em>
 <em>
  and
 </em>
 <em>
  Instagram
 </em>
 .
 <br/>
 <br/>
 <strong>
  Position Summary
  <br/>
  <br/>
 </strong>
 We have an exciting opportunity to join our team as a Anesthesia Tech III.
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 <br/>
 In this role, the successful candidate Responsible for stocking anesthetic supplies for ORs, maintaining anesthetic equipment, ensuring anesthetic equipment is available, and assisting clinicians with patient care.
 <br/>
 <br/>
 <strong>
  Job Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  <strong>
   Clinical/ Patient Care
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   During induction, maintenance and emergence from anesthesia
  </li>
  <li>
   With the placement of regional anesthetics and invasive monitoring devices
  </li>
  <li>
   With pain blocks, epidurals, spinals, line placement and patient positioning
  </li>
  <li>
   With transporting patients
  </li>
  <li>
   Follows directives and protocols
  </li>
  <li>
   Communicates with circulating nurses
  </li>
  <li>
   Responds to Codes in line with duties
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Equipment
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Calibrates and runs Quality Control and Quality Assurance analysis
  </li>
  <li>
   Calibrates and trouble-shoots anesthesia machines
  </li>
  <li>
   Sets up Level I RIS, syringe pumps, capnographs, TEG and TEEs
  </li>
  <li>
   Sets up intravenous, central venous, arterial, pulmonary artery catheters using sterile techniques, percutaneous introducer kits, double lumen kits, triple lumen kits, long arm CVP kits, chest tubes, ARNDT blockers, univent tubes, trans-tracheal intubations, fiberoptic scopes, LMAs, tube changers, jet ventilation and resuscitation bags.
  </li>
  <li>
   Clears debris and equipment from the surface and drawers of used anesthesia machines.
  </li>
  <li>
   Ensures the sterility and cleanliness of all machines
  </li>
  <li>
   Performs all standard procedural checks on equipment
  </li>
  <li>
   Assists with trouble shooting technical problems
  </li>
  <li>
   Makes minor repairs and adjustments to equipment
  </li>
  <li>
   Informs Engineering and supervisor of needed repairs
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Supplies
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Checks machine drawers to insure they are well stocked
  </li>
  <li>
   Makes available fluids, Lactated Ringers, Plasma Lite, Normal Saline, Hespan, Flextend, FFP, Whole Blood and Albumin
  </li>
  <li>
   Disposes of supplies used in regular and contaminated cases
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Gases
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Ensures medical pipeline is operational, including N2O, O2 and Medical Air
  </li>
  <li>
   Checks the status of nitrous oxide, nitrogen and carbon dioxide cylinder banks to determine available supply pressure
  </li>
  <li>
   Replaces empty cylinders
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Other
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assists with the training of Anesthesia Technicians
  </li>
  <li>
   Apprises supervisor of performance of Anesthesia Technicians
  </li>
  <li>
   Ensures workroom areas are clean and orderly before, during and after each shift
  </li>
  <li>
   Performs other related duties as requested
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Minimum Qualifications
  <br/>
  <br/>
 </strong>
 To qualify you must have a Graduate of a one-year Anesthesia Technician program or certification from anesthesia technology program with 5 years experience
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 Must be able to read, write, follow instructions
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 Certification in BLS-C required.
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 Lift and move equipment up to 50 lbs.
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 <br/>
 Basic computer skills.
 <br/>
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 <strong>
  Required Licenses:
 </strong>
 Basic Life Support Cert
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 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 Bachelors Degree preferred .Experience in staff development and training preferred.
 <br/>
 <br/>
 <em>
  Qualified candidates must be able to effectively communicate with all levels of the organization.
  <br/>
  <br/>
 </em>
 NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
 <br/>
 <br/>
 At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.
 <br/>
 <br/>
 NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.
 <br/>
 <br/>
 View Know Your Rights: Workplace discrimination is illegal.
 <br/>
 <br/>
 NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $83,725.61 - $83,725.61 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
 <br/>
 <br/>
 To view the Pay Transparency Notice, please click here
</div>


Anesthesia Tech III, 3PM - 11PM

Mount Sinai Health System

<div><b>Description</b><p>
The Kimberly and Eric J. Waldman Department of Dermatology at the Icahn School of Medicine at Mount Sinai is dedicated to delivering superior, comprehensive dermatologic care that exceeds patient expectations, and to advancing the science of dermatology through research and education.</p><br>
<p></p>
<p>
From preparing the next generation of leaders, to providing cutting-edge and cost-effective treatment, the Department of Dermatology thrives on a passion to improve the lives of patients through science.</p><br>
<p></p>
<p>
The Lab Operations Manager is responsible for the general operation of the laboratory. Directs and coordinates through subordinate supervisory personnel, all technical activities and functions within one of the major laboratory areas.</p><br>
<p></p>
<p>
The Lab Operations Manager is accountable and responsible for all administrative and technical functions in assigned area including report preparation, assisting in the budget process and representing assigned area at departmental meetings. In each specialized area, s/he maintains in-depth knowledge of techniques, principles and instrumentation.</p><b><br>
Responsibilities</b><ul><li>
Responsible for lab operations, support and back up lab technical director in the oversight of all aspects of efficient lab operations.</li><li>
Evaluates, develops and implements new technical procedures for assigned laboratory to ensure accurate and efficient delivery of services.</li><li>
Develops and implements policies and procedures as necessary to maintain high level of functioning in assigned area.</li><li>
Maintains established technical and operational standards to ensure compliance with hospital standards and licensing and accrediting agencies.</li><li>
Manages staff of first line supervisors, technologists and coordinator and may assume responsibility for the absence of appropriate supervisory staff.</li><li>
Responsible for scheduling supervisors.</li><li>
Communicates with storage facility vendors regarding storage of slides; supervises slide room supervisor and respective staff/transcription staff.</li><li>
May be required to ensure effective, efficient and safe personnel coverage for 24-hour basis, by preparing an advance time schedule for all technical and clerical personnel.</li><li>
May be responsible for managing computer systems, including programming, workload capture, billing capture, interface conversion codes, and software validation.</li><li>
Responsible for all departmental statistics, and coordinates collection and preparation as required.</li><li>
Prepares and completes competence and performance appraisals of all staff. Maintains employee files.</li><li>
Responsible for the oversight of anatomic / surgical pathology lab operation, anatomic laboratory QA, and all accrediting agency inspections including those for New York State, CLIA, CAP, etc.</li><li>
Serves as the departments liaison with labor relations to help Lab Technical Director prepare warning notices, employee evaluations, disciplinary actions and terminations.</li><li>
Provides effective recommendations on hiring, advancement, departmental orientation and training of personnel.</li><li>
Reviews and approves departmental payroll activities.</li><li>
Develops and presents programs for continuing education.</li><li>
Performs various laboratory procedures as needed.</li><li>
Manages and acts as resource for the laboratory on a wide range of technical and critical strategic issues includes; prove solutions aimed at enhancing brand integrity and improving quality.</li><li>
Navigates regulatory and legal requirements.</li><li>
Oversees numerous internal and external teams in support of achieving the clients goals on or ahead of schedule.</li><li>
Manages and controls departmental expenses while ensuring quality services in conjunction with the laboratory technical supervisors and support staff.</li><li>
Grows revenue and profits by optimization and usage of existing staff capacity and equipments.</li><li>
Redesigning business processes and strategic planning to develop new business.</li><li>
Develops client relationship management.</li><li>
Leads and develops professional growth of supervisors and improve physician relations.</li><li>
Performs other related duties as required.</li></ul><br>
<b>
Qualifications</b><ul><li>
Bachelors Degree in Medical Technology or related Sciences, Masters preferred</li><li>
5+ years minimum experience including supervisory experience, including at least 2 years of supervisory (preferred)</li><li>
NYS License - Clinical Laboratory Technologist, or related clinical licensure, is preferred</li></ul><br>
<b>
Employer Description</b><p><b>
Strength through Unity and Inclusion</b></p>
<p>
The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai&rsquo;s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.</p>
<p>
At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.</p>
<p><b>
About the Mount Sinai Health System:</b></p>
<p>
Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time &mdash; discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients&rsquo; medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News &amp; World Report's Best Hospitals, receiving high &quot;Honor Roll&quot; status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News &amp; World Report&rsquo;s &ldquo;Best Children&rsquo;s Hospitals&rdquo; ranks Mount Sinai Kravis Children's Hospital among the country&rsquo;s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek&rsquo;s &ldquo;The World&rsquo;s Best Smart Hospitals&rdquo; ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.</p>
<p><b>
Equal Opportunity Employer</b></p>
<p>
The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.</p><p><b><br>
Compensation</b></p><p>
The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $95450 - $158000 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.</p></div>

Laboratory Operations Manager - Dermatology

<div><p><b>Description</b><br>
</p><br>
<br>
<div><div><p>JOB TITLE:</p><p><br>
Manager, Portfolio &amp; Program Management</p></div><div><p><br>
DEPT/DIV:</p><p><br>
Information Technology</p></div><div><p><br>
SUPERVISOR:<br>
</p><p>Director, Product Development<br>
</p></div><br>
<div><p>WORK LOCATION:</p><p><br>
2 Broadway, New York, NY 10004</p></div><div><p><br>
HOURS OF WORK:</p><p><br>
9:00 am - 5:30 pm (7.5 hours/day) or as required</p></div><div><p><br>
SALARY RANGE:</p><p><br>
$146,330 - $172,718</p></div></div><p></p><p><br>
This position is eligible for teleworking, which is currently two days per week. New hires are eligible to apply 30 days after their effective hire date.</p><p><br>
</p><p>Opening:</p><p>
The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation&rsquo;s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.</p><p>
About Us:</p><p>
The MTA transportation network has a very large system and infrastructure for financial, business, automated train, transportation, power, and physical security. The MTA IT Department is centrally responsible for providing a full range of Information and Operational Technology services to the MTA agencies and administrative units through its operating and support units. Services are provided on a 24/7/365 basis in support of the MTA organization and its ridership.</p><p>
MTA IT&rsquo;s Portfolio and Program Management job family comprises empowered, multi-functional individuals who focus on overseeing product management and development programs within the organization, from strategy to delivery. Portfolio and Program Management individuals are also responsible for managing all projects and programs to ensure that transportation is effective and secure, and back-end information systems are operational to support MTA goals and priorities.</p><p>
Summary:</p><p>
The Manager, Portfolio/Program Management role is responsible for overseeing, coordinating, and managing a set of projects and programs aligned to IT&rsquo;s services for MTA operations. This position is directly responsible for ensuring all IT projects within their defined program portfolio are delivered on schedule and within budget. This position will collaborate closely across the MTA IT departments to ensure flawless program execution. The Manager, Portfolio/Program Management role is responsible for coordinating multiple projects and program management activities, including planning, governance, and resource allocation.</p><p>
Responsibilities:</p><ul><li>
Manages a portfolio of programs and projects by aligning projects with programs to support the direction of the MTA and provide optimal value to the enterprise.</li><li>
Assist in the maintenance of the IT Business Plan, which is supported by Operating and Capital funded budgets, as well as in line with the MTA Financial Plan.
</li><li>Tracks project/program timeline, budget, scope, and resourcing as compared to the original budget/plan. Manages risks or changes to the original plan. Escalates differences where necessary.</li><li>
Oversees the allocation and utilization of resources across projects and programs.</li><li>
Leads the identification, assessment, and mitigation of risks across the portfolio of projects to minimize impact on the organization.</li><li>
Manages key performance indicators (KPIs) to track progress and success of programs, reporting these to leadership.</li><li>
Produces metrics that reflect the capacity and constraints of resources, funding, and the ability to change - to help inform the demands from both customers and the department.</li><li>
Oversees relationships with technology vendors and service providers, negotiating contracts and managing partnerships.</li><li>
Manages relationships with the key business unit users and demonstrates the value of IT to the business community to promote and advance the business goals of the MTA and ensure users are making full use of system capabilities.</li><li>
Oversees business operations to identify process improvement opportunities and model current and desired scenarios for stakeholder review, consideration, and approval.</li><li>
Leads the execution of resourcing activities in collaboration with delivery team managers.</li><li>
Oversees work with developers and designers to implement product enhancements based on business requirements.</li><li>
Develops effective reports to communicate findings and analysis to the product team and business stakeholders.</li><li>
Oversees work with design and engineering teams to deliver solutions that have demonstrable and measurable impact and determine the best technical implementation methods to achieve our customer and business objectives.
</li><li>Directs product management best practices that maximize the value of existing technology and methodologies, to enable the Product team and the organization to operate more effectively as the organization scales.
</li><li>Oversees work with engineering, design, data, lifecycle, and member support teams to build software collaboratively and inclusively.</li><li>
Oversees rigorous quality assurance processes to deliver reliability, performance, and safety objectives.</li><li>
Oversees staff workload and quality of work, addressing performance issues when needed.
</li><li>Performs other duties and tasks as assigned.
</li><li>Observes the work performed by the contractor.</li><li>
Reviews invoices and approves them if the work meets contractual standards.</li><li>
Addresses performance issues with the contractor when possible.</li><li>
Escalates issues to other parties as needed.</li></ul><p></p><p><br>
Required Education and Experience:</p><ul><li>
Education: Bachelor&rsquo;s degree. A combination of education and experience may be considered in lieu of a degree.</li><li>
Experience: Minimum of 5 years of relevant technology experience.</li><li>
Demonstrated leadership ability.
</li><li>Demonstrated ability to inspire, motivate, and empower people to achieve organizational goals.
</li><li>Collaboration skills to ensure design specifications are seamlessly implemented by the development team.</li></ul><p></p><p><br>
Technical Skills:</p><ul><li>
Expert ability to collaborate and coordinate with enterprise customers and/or business unit users.</li></ul><ul><li>
Expert knowledge of business analysis and project management concepts and tools.</li><li>
Expert knowledge of MTA/Agency policies and procedures.</li><li>
Expert knowledge of IT service development concepts.</li><li>
Strong knowledge of product lifecycle management concepts.</li><li>
Strong understanding of technical concepts.</li><li>
Strong experience with process-focused execution, having successfully driven technical programs for enterprise products in a fast-paced environment.</li><li>
In-depth knowledge of current and emerging technologies at a strategic level.</li><li>
Familiarity with common developer productivity tools like Jira, Confluence, etc.</li><li>
Familiarity with tools for data analysis and programming languages (e.g., Python or R) for data handling and analysis.</li><li>
Familiarity with agile methodologies.</li><li>
Familiarity with product management.</li></ul><p></p><p><br>
Leadership Skills:</p><ul><li>
Expert leadership in leading change by developing inter/intra team communication and cohesiveness; sustainment of culture and supporting staff during organizational growth/changes.</li><li>
Expert leadership in leading people by working with staff to develop systems to ensure consistent, high-quality project management discipline for all technology-related initiatives and endeavors.</li><li>
Expert leadership in driving results by meeting organizational goals and customer expectations, and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.</li><li>
Expert leadership in business acumen by providing direction on evaluation, selection, implementation, and maintenance of information systems, ensuring appropriate investment in strategic and operational systems.</li><li>
Expert leadership in building coalitions by internally and externally building partnerships with key stakeholders to help achieve the MTA&rsquo;s mission or common goals through influence or negotiations.</li></ul><p></p><p><br>
Behavioral Skills:</p><ul><li>
Demonstrated ability to lead teams, provide coaching, and direct feedback.</li><li>
Expert in active listening, attention to detail, customer service, prioritization, and problem-solving skills.</li><li>
Expert in working independently and strategically.</li><li>
Expert in identifying and analyzing risks and developing effective mitigation strategies.</li><li>
Expert technical knowledge and a diverse skillset to understand various technologies, systems, and potential risks.</li><li>
Expert in critical thinking, problem-solving, and decision-making skills.</li><li>
Expert in interpersonal, verbal, and written communication skills, with the ability to effectively collaborate with both technical and non-technical peers.</li><li>
Expert in managing multiple projects simultaneously and prioritizing tasks based on urgency and impact.</li><li>
Extensive hands-on experience with related tools.</li><li>
Expert experience with working under pressure and meet deadlines individually and collaboratively. Thinks logically, assesses problems, and is results-oriented.</li><li>
Expert in identifying complex business and technology risks and associated vulnerabilities.</li><li>
Expert in communicating effectively, both orally and in writing, to interact with team members, customers, management, and support personnel (technical and non-technical).</li><li>
Expert in establishing and maintaining effective working relationships with employees at all levels within the organization, and with both internal and external customers.</li></ul><p></p><p><br>
Competencies:</p><p></p><div><div><p><br>
Core Competency</p><p><br>
Proficiency Level</p><p><br>
Competency Definition</p></div><div><p><br>
Collaborates</p><p><br>
Expert</p><p><br>
Building partnerships and working collaboratively with others to meet shared objectives</p></div><div><p><br>
Cultivates Innovation<br>
</p><p>Expert</p><p><br>
Creating new and better ways for the organization to be successful</p></div><div><p><br>
Customer Focus</p><p><br>
Expert</p><p><br>
Building strong customer relationships and delivering customer-centric solutions</p></div><div><p><br>
Communicates Effectively<br>
</p><p>Expert</p><p><br>
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences</p></div><div><p><br>
Technical Skills</p><p><br>
Expert</p><p><br>
Specialized knowledge and expertise on tools, programs, domains, platforms, and products used for specific tasks</p></div><div><p><br>
Values Diversity</p><p><br>
Expert</p><p><br>
Recognizing the value that different perspectives and cultures bring to an organization</p></div></div><p></p><p><br>
Other Information</p><p>
May need to work outside of normal work hours (i.e., evenings and weekends)</p><p>
Travel may be required to other MTA locations or other external sites.</p><p>
According to the New York State Public Officers Law &amp; the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the &ldquo;Commission&rdquo;).</p><p>
Equal Employment Opportunity</p><p>
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities.</p><p>
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.</p></div><p></p>

Manager, Portfolio & Program Management

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