technical support analyst

GMHC

<div>
 Full-time Description
 <br/>
 <br/>
 The
 <strong>
  Technical Support Analyst I
 </strong>
 provides frontline technology support to ensure that GMHC staff have access to reliable, secure, and effective systems in order to serve clients and advance the organization&rsquo;s mission. This role supports daily operations of computer hardware, software, and network services, and serves as a critical partner in maintaining uptime, protecting data integrity, and improving the end-user experience.
 <br/>
 <br/>
 The ideal candidate is technically skilled, detail-oriented, and customer-focused, with the ability to communicate clearly across diverse teams. The Analyst supports all tiers of staff, promotes digital inclusion, and contributes to an IT environment that is equitable, secure, and aligned with GMHC&rsquo;s values.
 <br/>
 <br/>
 <strong>
  Essential Job Functions
  <br/>
  <br/>
 </strong>
 The following duties are mandatory requirements of the job:
 <br/>
 <br/>
 <strong>
  Tier 1 Help Desk Support
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Respond to user support requests via ticketing system, phone, email, or in person.
  </li>
  <li>
   Provide first-level technical support for hardware, software, peripheral, and connectivity issues.
  </li>
  <li>
   Maintain communication with users regarding ticket status, next steps, and resolution.
  </li>
  <li>
   Confirm completion of all support tickets through follow-up and closure.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Ticket Management and Documentation
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Address, escalate, and close assigned tickets in a timely manner, ensuring thorough follow-through and attention to detail.
  </li>
  <li>
   Accurately document all Help Desk actions and user interactions in the ticketing system.
  </li>
  <li>
   Contribute to internal documentation, including knowledgebase content for technical procedures, system updates, and troubleshooting guides.
  </li>
  <li>
   Record all technical activities related to projects, implementations, audits, and security events.
  </li>
  <li>
   Identify and report recurring issues to supervisors with relevant data points and trends.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Device and Software Support
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Configure, deploy, and support desktops, laptops, tablets, smartphones, desk phones, printers, A/V and presentation equipment, and other peripherals.
  </li>
  <li>
   Install, update, and support agency software, hosted applications, and cloud-based services.
  </li>
  <li>
   Participate in testing and deployment of new software solutions and upgrades in existing and new environments.
  </li>
  <li>
   Troubleshoot software installation or performance issues and resolve or escalate as needed.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  User Account and Access Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Process ID creation requests for new employees and ID removals for separated employees.
  </li>
  <li>
   Assist with user account management, onboarding/offboarding, group permissions, and system access.
  </li>
  <li>
   Track and document account changes in accordance with internal security protocols and compliance standards
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Compliance and Security Support
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintain a working understanding of the department&rsquo;s role in the agency&rsquo;s compliance framework, with a focus on HIPAA and IT security standards.
  </li>
  <li>
   Report potential security or compliance issues promptly to supervisor.
  </li>
  <li>
   Participate in documentation and review of change control processes, log audits, and incident tracking.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Training &amp; User Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide basic training to end users on agency systems, cybersecurity best practices, and how to troubleshoot common issues.
  </li>
  <li>
   Create and update user-facing resources such as how-to guides, quick reference sheets, and internal FAQs.
  </li>
  <li>
   Promote a responsive and inclusive helpdesk experience through professional, empathetic, and culturally sensitive support.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Communication &amp; Collaboration
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Foster a learning-oriented and service-focused team environment through collaboration, feedback, and cross-training.
  </li>
  <li>
   Participate in IS team meetings and project briefings to remain current on department priorities and changes.
  </li>
  <li>
   Communicate effectively with users about ticket status, expected resolution timelines, and post-resolution steps.
   <br/>
   <br/>
  </li>
 </ul>
 Requirements
 <br/>
 <br/>
 <strong>
  Required
  <br/>
  <br/>
 </strong>
 <strong>
  Special Skills and Knowledge
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2&ndash;4 years of experience providing hands-on technical support in a customer-facing role
  </li>
  <li>
   Demonstrated ability to deliver responsive, solution-focused IT support to users with a wide range of technical proficiency levels
  </li>
  <li>
   Superior communication skills with a strong customer focus; proven experience supporting a broad and diverse internal customer base across departments
  </li>
  <li>
   Clear, professional, and engaging verbal and written communication; effective phone etiquette and in-person support presence
  </li>
  <li>
   Ability to explain technical issues and IT initiatives in plain language to non-technical users
  </li>
  <li>
   Strong interpersonal skills with the ability to remain patient, courteous, and empathetic in high-pressure or time-sensitive situations
  </li>
  <li>
   Excellent documentation of procedures, including ticket notes, support instructions, and troubleshooting steps
  </li>
  <li>
   Strong time management and task prioritization skills; able to manage multiple support issues simultaneously and meet deadlines
  </li>
  <li>
   Ability to work independently and with minimal supervision, demonstrating initiative and follow-through
  </li>
  <li>
   Committed to confidentiality, data integrity, and promoting equitable access to technology tools and support across the agency
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience working in nonprofit, healthcare, or human services settings
  </li>
  <li>
   Familiarity with ITIL or similar service delivery frameworks
  </li>
  <li>
   Exposure to ticketing systems, remote support tools, and cross-platform environments
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education and Certification
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Associate&rsquo;s degree or equivalent combination of education and 2&ndash;4 years of relevant experience required
  </li>
  <li>
   Bachelor&rsquo;s degree in Information Systems, Computer Science, or related field preferred
  </li>
  <li>
   Certifications such as CompTIA A+, MCP, or equivalent are strongly preferred.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Technical Skills
  <br/>
  <br/>
 </strong>
 The ideal candidate should have the following technical competencies:
 <br/>
 <br/>
 <strong>
  Operating Systems &amp; Device Support
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Hands-on experience supporting Windows 10/11, macOS, iOS, and Android devices.
  </li>
  <li>
   Proficient in configuring, troubleshooting, and maintaining desktops, laptops, tablets, smartphones, and printers.
  </li>
  <li>
   Experience with hybrid environments including remote and on-site support scenarios.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Microsoft &amp; Cloud Ecosystems
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proficiency with Microsoft 365 applications, including Outlook, Teams, SharePoint, Word, Excel, and PowerPoint.
  </li>
  <li>
   Working knowledge of Azure cloud services and administration.
  </li>
  <li>
   Experience with Azure Active Directory and Active Directory for identity and access management.
  </li>
  <li>
   Comfortable navigating cloud-based platforms and tools for account provisioning and system management.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Virtualization &amp; Endpoint Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience supporting virtual environments such as VMware ESX, NSX, vSphere, and vRealize Operations.
  </li>
  <li>
   Familiarity with mobile device management tools, including Microsoft Intune or comparable platforms.
  </li>
  <li>
   Skilled in endpoint configuration, imaging, deployment, and monitoring across diverse systems.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Networking &amp; Security
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Understanding of networking fundamentals including LAN/WAN, DNS, VPN, and TCP/IP protocols.
  </li>
  <li>
   Knowledge of cybersecurity best practices related to access controls, system hardening, and data privacy compliance (e.g., HIPAA).
  </li>
  <li>
   Familiarity with threat response procedures and participation in log audits or security event reporting.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Service Desk &amp; Support Tools
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience using service desk ticketing systems for triage, escalation, and resolution of incidents (e.g., Zendesk, Fresh service, or Jira Service Management).
  </li>
  <li>
   Proficient with remote support tools for end-user assistance and device troubleshooting (e.g., TeamViewer, LogMeIn, or similar platforms).
  </li>
  <li>
   Demonstrated ability to document technical procedures and contribute to a centralized knowledgebase for internal and user-facing reference.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Environment &amp; Schedule
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   This is a hybrid position with required on-site presence several days per week to support equipment, end users, and infrastructure needs.
  </li>
  <li>
   Remote work is permitted at the discretion of the manager and is subject to departmental and agency needs.
  </li>
  <li>
   The role may require occasional adjusted hours to accommodate urgent support requests, infrastructure maintenance, or project deployments outside standard business hours.
  </li>
  <li>
   Participation in agency-wide events, such as AIDS Walk New York, and support for internal meetings or tech setups may require in-person availability beyond regular scheduling.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Physical Demands
  <br/>
  <br/>
 </strong>
 <strong>
  While Carrying Out The Responsibilities Of This Role
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Frequent use of computer, phone, and video conferencing systems
  </li>
  <li>
   Lifting and transporting computer hardware, peripherals, and other equipment (up to 40 lbs)
  </li>
  <li>
   Occasional crouching, kneeling, or reaching during hardware installations
  </li>
  <li>
   Sustained attention and mental effort during complex troubleshooting and multitasking
  </li>
  <li>
   Direct communication with staff requiring clarity, empathy, and technical translation
  </li>
  <li>
   Navigating office environments and technology spaces including server rooms and shared tech hubs.
   <br/>
   <br/>
  </li>
 </ul>
 GMHC supports a racial and gender-diverse environment which contributes to a positive and inclusive atmosphere. Working at GMHC requires a demonstrated awareness of and commitment to the concerns of the breadth of the communities that we serve and seeks candidates dedicated to promoting equity and social justice within our community.
 <br/>
 <br/>
 Salary Description 45,000-50,000 (DOE)
</div>


Technical Support Analyst I

Wilson Elser

<div><div><p><b>Wilson Elser</b> is a leading defense litigation law firm with more than 1400 attorneys in 46 offices throughout the United States. Founded in 1978, we rank among the top 100 law firms identified by The American Lawyer and 36 in the National Law Journal's survey of the nation's largest law firms.</p></div><p>
Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our <b>On-Site IT Support Analyst</b> in our <b>New York </b>office.</p>
<p><b><i>
This position is a full-time on site position.</i></b></p>
<p><b>
The Position</b></p>
<p>
This role provides on-site technology support to our attorneys and staff in an assigned office location. Acting as a resident technology support expert, it is expected for this role to properly troubleshoot and resolve hardware, software, and peripheral issues reported by all personnel working at that assigned office location. As a local representative of Wilson Elser's national IT department, the ideal candidate thrives on working in a fast-paced, growing environment and has the ability to provide white-glove, concierge-level services while juggling multiple demands.</p>
<p><b>
Key Responsibilities:</b></p>
<ul>
<li>Understand and execute standard operating procedures for imaging and deploying computer equipment for onboarding new hires.</li>
<li>Collect and track equipment from departed end users following standardized asset tracking procedures.</li>
<li>Provide support for video conferencing and related A/V on-site systems.</li>
<li>Install, configure, and troubleshoot software, including document management, Microsoft office applications, remote conferencing tools, and financial systems.</li>
<li>Coordinate user requirements with regional supervisors, management, and other IT teams.</li>
<li>Build service-based relationships with the attorneys and staff, while utilizing exceptional customer service skills.</li>
<li>Collaborate with other team members on tasks or requests, in an efficient and expeditious manner.</li>
<li>Evaluate and record tickets for ongoing requests for new hardware, software installations, and incidents reported by end users within your assigned office.</li>
<li>Adhere to organizational change management processes.</li>
<li>Perform special duties, tasks, or projects, as required.</li>
</ul>
<p><b>Qualifications</b></p>
<ul>
<li>Minimum 2 years in technical support on IT hardware, software, and desktop peripherals, including but not limited to:
<ul><li>Windows 10 &amp; Windows 11 Operating Systems</li>
<li>Microsoft Office O365 with a strong acumen in Outlook</li>
<li>Desktop client v. web-based applications</li>
<li>Active Directory &amp; Azure AD</li>
<li>Zoom Rooms &amp; Microsoft Teams</li>
<li>Desktop Driver Controls</li>
<li>All-in-One Monitors</li>
<li>VPN, Remote Access, &amp; Cloud Network Access</li>
<li>Virtual Desktop Environments and Functions</li>
<li>Cloud &amp; On-Prem Telephony functions</li>
<li>Desktop imaging &amp; BIOS controls</li>
<li>LAN and SD-WAN support</li>
</ul></li></ul><ul><li>Minimum 3 years working in ITSM and ITIL environments.</li>
<li>Self-starter with the ability to manage own time effectively and work autonomously.</li>
<li>Ability to lift and move items up to 50 lbs.</li>
<li>Ability to travel throughout the region, if needed.</li>
<li>Experience working in an environment that promotes active listening, transparency, and customer-centric service.</li>
<li>Experience in system operations and/or administration a plus.</li>
<li>Prior law firm experience a big plus.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst.</li>
<li>ITIL4 certification preferred (in-house training is available).</li>
</ul>
<p><b>Education</b></p>
<ul>
<li>Bachelor's degree in Computer Science, Information Security, or other related field. Or equivalent work experience.</li>
<li>Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst, or ITIL preferred but not required.</li>
</ul><div><p><b>
Why Should You Apply?</b></p>
<ul>
<li><b><i>Benefits:</i></b><i> Outstanding benefits package, including 401k match and generous PTO plan</i></li>
<li><b><i>Career Growth:</i></b><i> Ample opportunities for professional development and advancement</i></li>
<li><b><i>Employee Perks:</i></b><i> Access to corporate discount plans and other benefits</i></li>
</ul><h5 class="jobSectionHeader"><b><i>Wilson Elser welcomes submissions of candidates for our open positions exclusively from recruitment agencies with an active, signed fee agreement who have been granted access to a position through our dedicated Recruitment Agency Portal. We are unable to consider submissions from recruitment agencies without a current (dated as of 7/1/2024) agreement in place. We appreciate your understanding. For collaboration inquiries or to establish an agreement, please contact us at </i></b><b><i>talentacquisition@wilsonelser.com</i></b><b><i>.</i></b></h5>
<h5 class="jobSectionHeader"><b><i>Wilson Elser is committed to a collegial work environment in which all individuals are treated with respect and dignity. It is the Firm's policy that employment will be based on merit, qualifications, and competence. Further, employment decisions will be made without regard to an applicants race, color, age, sex, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation or preference, gender identity, physical or mental disability, status as a victim of domestic violence, sex offenses, or stalking, past or present service in the uniformed services or application or obligation to serve in the uniformed services, or any other characteristic protected by law.</i></b></h5>
<h5 class="jobSectionHeader"><b><i>Wilson Elser endeavors to make the Wilson Elser website accessible to any and all users. You may review our Accessibility Policy </i></b><b><i>here</i></b><b><i>.</i></b></h5>
<h5 class="jobSectionHeader"><b><i>California Residents may review our CCPA notice for applicants and employees </i></b><b><i>here</i></b><b><i>.</i></b></h5>
<h5 class="jobSectionHeader"><b>#ZR</b></h5></div></div>

On-Site IT Support Analyst

MedReview Inc.

<div>
 <p>
  <strong>
   Position Summary:&nbsp;
   <br/>
  </strong>
  The&nbsp;Senior&nbsp;IT Support Analyst will provide front&hyphen;line support to end users on&nbsp;various technical issues and problems relating to hardware, software and peripherals.&nbsp;Also, in addition to assisting with identity management tasks such as on/off boarding and permission to systems.&nbsp;The role&nbsp;requires&nbsp;a&nbsp;strong&nbsp;and more in-depth&nbsp;problem-solving&nbsp;acumen&nbsp;in order to diagnose, evaluate and resolve user issues,&nbsp;serves as a point of escalation&nbsp;as necessary&nbsp;for issues that may arise from other&nbsp;IT staff members, and&nbsp;is&nbsp;well versed in&nbsp;IAM best practices to sustain the high standards developed within the company.
  <strong>
   This is an in office position. This role will sit in either NYC or Newport Beach, California.&nbsp;
  </strong>
 </p>
 <p>
  <strong>
   Job Responsibilities:&nbsp;
   <br/>
  </strong>
  This list does not represent all responsibilities for this position. Candidate&nbsp;must be willing and able to assume roles and responsibilities other than these to meet the&nbsp;needs of the organization.&nbsp;
 </p>
 <ul>
  <li>
   <p>
    Provide exceptional user support (phone, remote, in person, email) as necessary.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Resolve help desk tickets including software and end user hardware issues.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Responsible for ticket triage, assignment and follow up.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Inventory maintenance including workstations, laptops, printers and monitors.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Participate in team meetings.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Occasionally participate in server rack installations and cable patching.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Installation and administration of local and network printers.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Troubleshooting user account issues.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Ensure timely computer and account setup of new users.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Participate&nbsp;and&nbsp;manage&nbsp;wider scale&nbsp;projects and initiatives.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Administer user accounts and access privileges&nbsp;for&nbsp;the organization.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Enforcing company policies and procedures related to identity and access management.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Involved in troubleshooting and resolving IAM issues.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Internal escalation point for&nbsp;complex&nbsp;issues&nbsp;(Advanced troubleshooting, research).&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Maintain&nbsp;and develop&nbsp;documentation.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Process and policy monitoring.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Good organizational skills and attention to detail.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Ability to work individually and as part of a team.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Occasional evening/weekend work.&nbsp;
   </p>
  </li>
 </ul>
 <p>
  Required Experience:&nbsp;
 </p>
 <ul>
  <li>
   <p>
    Microsoft Windows 10&nbsp;and higher&nbsp;desktop troubleshooting&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Microsoft Office&nbsp;365&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Client PC connectivity &ndash; VPN, TCP/IP, Ethernet, DNS, DHCP, etc&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Remote Desktop support&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Azure/Intune administration&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Active Directory&nbsp;administration&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Printer/peripheral troubleshooting&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Computer imaging processes&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    World class&nbsp;customer service and troubleshooting skills&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Ability to communicate technical information, both in writing and verbal, to end users&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Computer moves/device setup&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    New user&nbsp;onboarding&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Inventory/hardware lifecycle management&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    IT ticketing system &ndash; Creating/modifying/assigning tickets&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    At least&nbsp;10+ years supporting a windows environment&nbsp;
   </p>
  </li>
 </ul>
 <p>
  Preferred&nbsp;Experience:&nbsp;
 </p>
 <ul>
  <li>
   <p>
    More in-depth&nbsp;Microsoft O365/Azure/Exchange/Teams/Intune&nbsp;user/device&nbsp;administration/configuration/policy building&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Powershell or similar scripting&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Soft&nbsp;phone setup and administration&nbsp;
   </p>
  </li>
 </ul>
</div>


Senior IT Support Analyst

<div>
 <p>
  <strong>
   Wilson Elser
  </strong>
  is a leading defense litigation law firm with more than 1400 attorneys in 46 offices throughout the United States. Founded in 1978, we rank among the top 100 law firms identified by The American Lawyer and 36 in the National Law Journal&rsquo;s survey of the nation&rsquo;s largest law firms.&nbsp;
 </p>
 <p>
  Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation.&nbsp; If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our
  <strong>
   On-Site IT Support Analyst
  </strong>
  in our
  <strong>
   New York&nbsp;
  </strong>
  office.&nbsp;
 </p>
 <p>
  <em>
   <strong>
    This position is a full-time on site position.
   </strong>
  </em>
 </p>
 <p>
  <strong>
   The Position
  </strong>
 </p>
 <p>
  This role provides on-site technology support to our attorneys and staff in an assigned office location. Acting as a resident technology support expert, it is expected for this role to properly troubleshoot and resolve hardware, software, and peripheral issues reported by all personnel working at that assigned office location. As a local representative of Wilson Elser&rsquo;s national IT department, the ideal candidate thrives on working in a fast-paced, growing environment and has the ability to provide white-glove, concierge-level services while juggling multiple demands.
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Understand and execute standard operating procedures for imaging and deploying computer equipment for onboarding new hires.
  </li>
  <li>
   Collect and track equipment from departed end users following standardized asset tracking procedures.
  </li>
  <li>
   Provide support for video conferencing and related A/V on-site systems.
  </li>
  <li>
   Install, configure, and troubleshoot software, including document management, Microsoft office applications, remote conferencing tools, and financial systems.
  </li>
  <li>
   Coordinate user requirements with regional supervisors, management, and other IT teams.
  </li>
  <li>
   Build service-based relationships with the attorneys and staff, while utilizing exceptional customer service skills.
  </li>
  <li>
   Collaborate with other team members on tasks or requests, in an efficient and expeditious manner.
  </li>
  <li>
   Evaluate and record tickets for ongoing requests for new hardware, software installations, and incidents reported by end users within your assigned office.
  </li>
  <li>
   Adhere to organizational change management processes.
  </li>
  <li>
   Perform special duties, tasks, or projects, as required.
  </li>
 </ul>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Minimum 2 years in technical support on IT hardware, software, and desktop peripherals, including but not limited to:
   <ul>
    <li>
     Windows 10 &amp; Windows 11 Operating Systems
    </li>
    <li>
     Microsoft Office O365 with a strong acumen in Outlook
    </li>
    <li>
     Desktop client v. web-based applications
    </li>
    <li>
     Active Directory &amp; Azure AD
    </li>
    <li>
     Zoom Rooms &amp; Microsoft Teams
    </li>
    <li>
     Desktop Driver Controls
    </li>
    <li>
     All-in-One Monitors
    </li>
    <li>
     VPN, Remote Access, &amp; Cloud Network Access
    </li>
    <li>
     Virtual Desktop Environments and Functions
    </li>
    <li>
     Cloud &amp; On-Prem Telephony functions
    </li>
    <li>
     Desktop imaging &amp; BIOS controls
    </li>
    <li>
     LAN and SD-WAN support
    </li>
   </ul>
  </li>
 </ul>
 <ul>
  <li>
   Minimum 3 years working in ITSM and ITIL environments.
  </li>
  <li>
   Self-starter with the ability to manage own time effectively and work autonomously.
  </li>
  <li>
   Ability to lift and move items up to 50 lbs.
  </li>
  <li>
   Ability to travel throughout the region, if needed.
  </li>
  <li>
   Experience working in an environment that promotes active listening, transparency, and customer-centric service.
  </li>
  <li>
   Experience in system operations and/or administration a plus.
  </li>
  <li>
   Prior law firm experience a big plus.
  </li>
  <li>
   Strong analytical and problem-solving skills.
  </li>
  <li>
   Excellent verbal and written communication skills.
  </li>
  <li>
   Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst.
  </li>
  <li>
   ITIL4 certification preferred (in-house training is available).
  </li>
 </ul>
 <p>
  <strong>
   <u>
    Education
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Science, Information Security, or other related field. Or equivalent work experience.
  </li>
  <li>
   Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst, or ITIL preferred but not required.
  </li>
 </ul>
 <p>
  A variety of factors are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands, other business and organizational needs, and other factors permitted by law. Final salary wages offered may be outside of this range based on other reasons and individual circumstances.&nbsp; This position is considered full-time and therefore qualifies for benefits including 401(k) retirement savings plan, medical, dental, vision, disability, and life insurance. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.&nbsp;
 </p>
 <p>
  Salary Range: : $70,000 USD - $80,000 USD
 </p>
 <p>
  <strong>
   Why Should You Apply?&nbsp;
  </strong>
 </p>
 <ul>
  <li>
   <em>
    <strong>
     Benefits:
    </strong>
    &nbsp;Outstanding benefits package, including 401k match and generous PTO plan
   </em>
  </li>
  <li>
   <em>
    <strong>
     Career Growth:
    </strong>
    &nbsp;Ample opportunities for professional development and advancement
   </em>
  </li>
  <li>
   <em>
    <strong>
     Employee Perks:
    </strong>
    &nbsp;Access to corporate discount plans and other benefits
   </em>
  </li>
 </ul>
 <em>
  Wilson Elser welcomes submissions of candidates for our open positions exclusively from recruitment agencies with an active, signed fee agreement who have been granted access to a position through our dedicated Recruitment Agency Portal. We are unable to consider submissions from recruitment agencies without a current (dated as of 7/1/2024) agreement in place. We appreciate your understanding. For collaboration inquiries or to establish an agreement, please contact us at talentacquisition@wilsonelser.com.
 </em>
 <em>
  Wilson Elser is committed to a collegial work environment in which all individuals are treated with respect and dignity.&nbsp; It is the Firm's policy that employment will be based on merit, qualifications, and competence. Further, employment decisions will be made without regard to an applicants race, color, age, sex, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation or preference, gender identity, physical or mental disability, status as a victim of domestic violence, sex offenses, or stalking, past or present service in the uniformed services or application or obligation to serve in the uniformed services, or any other characteristic protected by law.&nbsp;
 </em>
 <em>
  Wilson Elser endeavors to make the Wilson Elser website accessible to any and all users.&nbsp; You may review our Accessibility Policy here.
 </em>
 <em>
  California Residents may review our CCPA notice for applicants and employees here.
 </em>
 #ZR
</div>


Largeton Group

<div>
 <strong>
  Trade Support Analyst Consultant for direct client
  <br/>
  <br/>
 </strong>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide direct frontoffice technology support to Equities traders, middle office users, and Compliance teams on the trading floor
  </li>
  <li>
   Monitor trading platforms and FIX network connectivity to ensure system stability and availability
  </li>
  <li>
   Diagnose and resolve realtime trading issues, including detailed investigation of compliance related inquiries
  </li>
  <li>
   Communicate major incidents, impacts, and resolution status clearly to key stakeholders and senior management
  </li>
  <li>
   Gather, analyze, and document business requirements from traders, ensuring proper tracking, prioritization, and transparency
  </li>
  <li>
   Translate business requirements into clear functional specifications for vendor and internal development teams to deliver enhancements
  </li>
  <li>
   Share endtoend business workflows with Support and QA teams to strengthen regression testing and operational readiness
  </li>
  <li>
   Maintain and continuously improve the knowledge base, support runbooks, scripts, and technical documentation
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Over 5 years of experience supporting mission critical frontoffice trading applications within Equities, including U.S. Market Making, ETFs, Electronic Trading, Global Program Trading, and Convertible Bonds
  </li>
  <li>
   Strong understanding of high touch trading workflows, FIX protocol, OMS platforms, IOI processing, market data, and CTM flows, Tidal or other scheduler systems
  </li>
  <li>
   Proven experience handling regulatory and compliance driven requests and inquiries, including Reg NMS, Reg SHO, CAT, ACT, ORF, and TRACE
  </li>
  <li>
   Proficient with, SQL querying, JIRA for issue tracking, and Excel for operational analysis and reporting
  </li>
  <li>
   Demonstrated ability to build effective relationships and collaborate across front office, middle office, and control functions
  </li>
  <li>
   Excellent written and verbal communication skills, with the ability to convey complex technical issues to nontechnical stakeholders
  </li>
  <li>
   Strong analytical and problem-solving skills with a high level of attention to detail
  </li>
  <li>
   Self-motivated and adaptable, with the ability to prioritize and execute effectively in a fast paced, high-pressure trading environment
  </li>
  <li>
   Experience with scripting and automation tools is a plus
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Soft Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Highly self-motivated with a strong sense of drive and accountability
  </li>
  <li>
   Confident, dependable, and consistently reliable
  </li>
  <li>
   Proven ability to work independently on complex issues and projects
  </li>
  <li>
   Effective collaborator with strong teamwork skills
  </li>
  <li>
   Excellent written and verbal communication abilities
  </li>
  <li>
   Strong critical thinking and problem-solving skills
  </li>
  <li>
   Detail-oriented with solid documentation and reporting capabilities
  </li>
 </ul>
</div>


Trade Support Analyst Consultant

Hearst Networks EMEA

<div><div><i>Work Locations:</i><i> </i><i>With the exception of some select roles that have In-Office requirements, most temporary or third party payroll workers should expect to work remotely, unless otherwise discussed.</i></div><div></div><div><b><br>
Division Story</b></div>
Most people don&rsquo;t realize the importance of the Finance department in keeping our business operating without hitches and delays. That&rsquo;s probably because we oversee many of the more quietly glamorous, back-office functions that drive our bottom line. We not only forecast, build and manage budgets, we also collect and analyze important data that helps leadership make the best decisions. All of this sounds exciting to you because you love numbers and spreadsheets, and especially love great entertainment.<div></div><div><b>
Job Description</b></div><div></div><div><b>
THE ROLE: Analyst, </b><b>Procurement Operations &amp; Systems (Temporary)</b></div><div></div><div>
The Procurement Operations &amp; Systems Analyst plays a critical role in maintaining the efficiency, accuracy, and continuous improvement of A+E Global Media&rsquo;s procurement ecosystem. This role combines hands-on system administration and user support with data-driven analysis and operational excellence. The Analyst manages day-to-day activities in the Source-to-Pay procurement system, supports supplier onboarding and invoice processing, and collaborates with Finance and Accounts Payable to ensure data integrity and process alignment. By maintaining dashboards, analyzing spend trends, and identifying opportunities for automation, the Procurement Operations &amp; Systems Analyst helps drive informed decision-making and enhance the overall procurement experience for internal stakeholders and suppliers.</div><div></div><div><b>
MORE ABOUT WHAT YOU&rsquo;LL DO:</b></div><ul><li><div>
Act as the primary functional support contact for internal users and external suppliers, providing guidance on procurement workflows, troubleshooting system access, resolving transaction related issues, and coordinating with IT, Finance, or vendors for escalations as needed.</div></li><li><div>
Oversee the purchase order lifecycle from creation through closure, ensuring accurate setup and approval routing; collaborate with Accounts Payable and business users to resolve invoice match exceptions and maintain data accuracy and compliance.</div></li><li><div>
Perform system administration activities such as configuration updates, user role management, and workflow maintenance to ensure smooth daily operations.</div></li><li><div>
Leverage spend and supplier data to uncover trends, cost-saving opportunities, and sourcing insights that inform bid analysis, negotiation strategy, and procurement planning.</div></li><li><div>
Develop and maintain dashboards or periodic reports tracking key procurement KPIs (e.g., PO Compliance, Supplier Inclusion).</div></li><li><div>
Identify, present, and support implementation of opportunities to automate or simplify routine procurement activities with the use of AI, workflow enhancements, or configuration adjustments.</div></li><li><div>
Support new supplier onboarding and supplier portal invitations, ensuring supplier requests are complete, accurate, and compliant with internal requirements.</div></li></ul><div></div><div><b>
BASIC REQUIREMENTS:</b></div><ul><li><div>
Bachelor&rsquo;s degree in Business, Supply Chain, Information Systems, or a related field, or equivalent practical experience.</div></li><li><div>
2&ndash;4 years of experience in procurement operations, purchasing, or system administration preferred.</div></li><li><div>
Hands-on experience supporting or administering a procurement system (e.g., Jaggaer, Coupa, SAP Ariba, or similar Source-to-Pay platform).</div></li><li><div>
Strong analytical and problem-solving skills, with the ability to interpret data, identify trends, and recommend process improvements.</div></li><li><div>
Proficiency in Microsoft Excel required; familiarity with other reporting or data visualization tools preferred.</div></li><li><div>
Excellent communication and customer service skills, with the ability to translate system functionality into clear, actionable guidance for non-technical users.</div></li><li><div>
Proven ability to manage multiple priorities, meet deadlines, and collaborate effectively across Procurement, Finance, and Accounts Payable teams.</div></li><li><div>
Curiosity about automation, workflow optimization, and emerging technologies that improve procurement efficiency is a plus.</div></li></ul><div></div><div>
Please note project assignment associates are engaged to provide service to A+E Global Media on a temporary basis in connection with a specific project. Project assignment associates are hired and employed through a third-party vendor with a duration/tenure of no longer than eighteen (18) months.</div><div></div><div><b>
Compensation</b></div>
Contract Hourly Pay Rate: $48.35<div></div><div><i><br>
The pay rate</i><i> displayed serves as a</i><i> good faith estimate</i><i> </i><i>for this role.</i></div><div><i>
Compensation for the role</i><i> will be based on </i><i>a </i><i>number of different </i><i>factors</i></div><div><i>
such as </i><i>a candidate&rsquo;s qualifications, skills, competencies, </i><i>location, </i><i>and</i></div><div><i>
experience. Learn more at </i><i>www.aegm.com/careers.</i></div><div></div><div><i><br>
A+E Global Media proudly provides equal employment opportunity for all employees and job applicants, and makes employment decisions consistent with this principle. The company&rsquo;s employment actions and decisions &ndash; including recruitment, hiring, training, promotion, demotion, compensation, transfer, layoff, and termination &ndash; are made without regard to an employee&rsquo;s race, color, religion, creed, age, national origin, ancestry, sex (which includes pregnancy, childbirth, breastfeeding, and related medical conditions), gender, sexual orientation, gender identity, gender expression, marital status, alienage or citizenship status, physical and/or mental disability, medical condition, family and medical leave status, genetic information, military or veteran status, or any other characteristic protected by applicable law.</i><br>
<i>A+E Global Media is a joint venture of the Hearst Corporation and The Walt Disney Company.</i><br>
<i>We are proud to be an Affirmative Action/Equal Opportunity </i><i>Employer/Disabled/Veterans.</i></div></div>

Analyst, Procurement Operations & Systems (Temporary)

People Inc.

<div><div><b>Job Title</b></div>
Business Intelligence Analyst<div></div><div><b>
Job Description</b></div><div><b>
About The Position | Major Goals and Objectives and Location Requirements:</b></div><div></div><div><b>
The </b><b>Business Intelligence Analyst</b><b>, D/Cipher supports campaign analytics, revenue reporting, and cross-functional data initiatives that drive performance visibility and operational alignment across the organization.</b></div><div></div><div><b>
This role is responsible for transforming complex campaign and revenue data into clear, compelling, and actionable narratives and deliverables that support informed decision-making. The Analyst demonstrates strong proficiency in data storytelling &mdash; synthesizing quantitative findings into insights that are easily understood by both technical and non-technical stakeholders.</b></div><div></div><div><b>
Partnering closely with Client Services, Sales, Trading, Yield, Revenue Strategy, Product, Operations, and Engineering, this role ensures reporting accuracy, analytical rigor, and consistent data governance practices while helping teams understand not just what the data shows, but what it means and what actions it supports.</b></div><div></div><div><b>
In-office Expectations: This position is hybrid in-office, with the ability to work remotely for up to 2 days per week.</b></div><div></div><div><b>
About The Position&rsquo;s Contributions: Weight % Accountabilities, Actions, and Expected Measurable Results:</b></div><div></div><div><b>
30% Campaign Analytics &amp; Performance Reporting</b></div><ul><li><div><b>
Analyze performance across programmatic, paid social, SEM, curated PMP, and other digital media campaigns.</b></div></li><li><div><b>
Pull and synthesize data from SQL queries, Looker dashboards, and other reporting systems.</b></div></li><li><div><b>
Collaborate with Measurement and Trading teams to support campaign measurement frameworks and reporting execution.</b></div></li><li><div><b>
Contribute to post-campaign reporting and performance analysis framework in partnership with leadership.</b></div></li><li><div><b>
Support in-flight optimization discussions by providing data-driven insights to Trading, Client Services, and Sales teams.</b></div></li><li><div><b>
Develop performance summaries and forward-looking recommendations for inclusion in post-campaign reports.</b></div></li><li><div><b>
Provide reporting support to the Yield team to inform pricing, packaging, and inventory insights.</b></div></li><li><div><b>
Proactively identify performance risks or discrepancies and escalate findings as appropriate.</b></div></li></ul><div></div><div><b>
25% Revenue &amp; Sales Reporting Support</b></div><ul><li><div><b>
Assist with weekly revenue reporting, sales activity reporting, and pipeline analysis in collaboration with Revenue Strategy.</b></div></li><li><div><b>
Support reporting on KPIs and KPOs for Sales Leadership to ensure transparency and accountability.</b></div></li><li><div><b>
Contribute to the development and maintenance of recurring and automated reporting processes.</b></div></li><li><div><b>
Support sales performance analytics and maintain clean, accurate pipeline data.</b></div></li><li><div><b>
Perform ongoing QA to ensure accuracy and consistency across reporting outputs.</b></div></li><li><div><b>
Partner cross-functionally to resolve data discrepancies and maintain reporting integrity.</b></div></li></ul><div></div><div><b>
25% Cross-Functional Partnership</b></div><ul><li><div><b>
Partner regularly with Client Services, Sales, Trading, Yield, Revenue Strategy, Operations, and Product teams to provide analytical support.</b></div></li><li><div><b>
Participate in client calls as needed to address reporting capabilities and performance insights.</b></div></li><li><div><b>
Support RFP responses by articulating measurement methodologies and reporting capabilities.</b></div></li><li><div><b>
Collaborate with Client Services to reinforce reporting standards and analytical best practices.</b></div></li><li><div><b>
Provide performance insights to inform Product roadmap discussions.</b></div></li><li><div><b>
Work with Engineering and Data teams to troubleshoot data issues, clean datasets, and backfill reporting gaps.</b></div></li></ul><div></div><div><b>
20% Data Governance &amp; Quality Assurance</b></div><ul><li><div><b>
Conduct ongoing QA of campaign and revenue reporting datasets.</b></div></li><li><div><b>
Support consistent KPI definitions and reporting standards across teams.</b></div></li><li><div><b>
Assist in documenting reporting processes and methodologies.</b></div></li><li><div><b>
Contribute to initiatives aimed at improving reporting efficiency and data reliability within D/Cipher.</b></div></li></ul><div></div><div><b>
About The Team |</b><b> </b><b>The Team and/or Brand</b></div><div><b>
The </b><b>Data Strategy &amp; Business Intelligence (BI)</b><b> team serves as the analytical backbone of the D/Cipher organization, transforming raw data into the strategic fuel that drives growth. By bridging the gap between technical complexity and operational action, the team ensures that every department, from Sales to Engineering, moves in sync with clear, data-backed insights.</b></div><ul><li><div><b>
We specialize in data storytelling, translating campaign and revenue metrics into compelling insights that inform executive decision-making.</b></div></li><li><div><b>
By partnering across the entire organization (including Yield, Trading, and Product), we align diverse teams under a single source of truth.</b></div></li><li><div><b>
We provide the visibility required to track revenue health and campaign effectiveness through rigorous reporting and consistent data governance.</b></div></li><li><div><b>
Beyond just showing &quot;the numbers,&quot; our team defines what the data means, identifying specific opportunities for optimization and long-term strategy.</b></div></li></ul><div></div><div><b>
The Role&rsquo;s Minimum Qualifications and Job Requirements:</b></div><div></div><div><b>
Education:</b></div><ul><li><div><b>
Bachelor&rsquo;s degree in a related field or equivalent professional experience preferred.</b></div></li></ul><div></div><div><b>
Experience:</b></div><ul><li><div><b>
1&ndash;3 years of experience in Business Intelligence, </b><b>AdTech, </b><b>Campaign Analytics, Revenue Analytics, or a related field.</b></div></li></ul><div></div><div><b>
Specific Knowledge, Skills, Certifications and Abilities:</b></div><ul><li><div><b>
Experience using BigQuery, Looker, or comparable data platforms. SQL querying skills preferred.</b></div></li><li><div><b>
Advanced proficiency in Microsoft Excel (pivot tables, complex formulas, modeling).</b></div></li><li><div><b>
Experience analyzing multi-channel digital campaign performance and conversion attribution data. Strong written and verbal communication skills.</b></div></li><li><div><b>
Familiarity with Salesforce Sales Cloud and marketing tools strongly preferred.</b></div></li><li><div><b>
Excellent communication and presentation skills, with the ability to translate data into clear, actionable insights and business narratives.</b></div></li></ul><div></div><div><b>
Approximate Travel Requirement: &lt; 10%</b></div><div>
It is the policy of People Inc. to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the Company will provide reasonable accommodations for qualified individuals with disabilities. Accommodation requests can be made by emailing <div>hr@people.inc</div>.</div><div></div><div>
The Company participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: <div>https://www.e-verify.gov/employees</div></div><div></div><div><b>
Pay Range</b></div>
Salary: New York: $67,000.00 - $75,000.00<div></div><div>
The pay range above represents the anticipated low and high end of the pay range for this position and may change in the future. Actual pay may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of People Inc's total compensation package for employees. Other compensation may include annual bonuses, and short- and long-term incentives. In addition, People Inc. provides to employees (and their eligible family members) a variety of benefits, including medical, dental, vision, prescription drug coverage, unlimited paid time off (PTO), adoption or surrogate assistance, donation matching, tuition reimbursement, basic life insurance, basic accidental death &amp; dismemberment, supplemental life insurance, supplemental accident insurance, commuter benefits, short term and long term disability, health savings and flexible spending accounts, family care benefits, a generous 401K savings plan with a company match program, 10-12 paid holidays annually, and generous paid parental leave (birthing and non-birthing parents), all of which may vary depending on the specific nature of your employment with People Inc. and your work location. We also offer voluntary benefits such as pet insurance, accident, critical and hospital indemnity health insurance coverage, life and disability insurance.</div><div></div>
#NMG#</div>

Business Intelligence Analyst

Explore 642+ Technical support analyst in New York this April. Find roles across top companies and apply now to boost your career.

642 technical support analyst jobs In New York

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Analyst, Procurement Operations & Systems (Temporary)

Business Intelligence Analyst