technical support analyst

Wilson Elser

<div>
 
 
 Wilson Elser
 
 is a leading defense litigation law firm with more than 1400 attorneys in 46 offices throughout the United States. Founded in 1978, we rank among the top 100 law firms identified by The American Lawyer and 36 in the National Law Journal&rsquo;s survey of the nation&rsquo;s largest law firms.&nbsp;
 
 
 Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation.&nbsp; If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our
 
 On-Site IT Support Analyst
 
 in our
 
 New York&nbsp;
 
 office.&nbsp;
 
 
 
 
 This position is a full-time on site position.
 
 
 
 
 
 The Position
 
 
 
 This role provides on-site technology support to our attorneys and staff in an assigned office location. Acting as a resident technology support expert, it is expected for this role to properly troubleshoot and resolve hardware, software, and peripheral issues reported by all personnel working at that assigned office location. As a local representative of Wilson Elser&rsquo;s national IT department, the ideal candidate thrives on working in a fast-paced, growing environment and has the ability to provide white-glove, concierge-level services while juggling multiple demands.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Understand and execute standard operating procedures for imaging and deploying computer equipment for onboarding new hires.
 </li>
 <li>
 Collect and track equipment from departed end users following standardized asset tracking procedures.
 </li>
 <li>
 Provide support for video conferencing and related A/V on-site systems.
 </li>
 <li>
 Install, configure, and troubleshoot software, including document management, Microsoft office applications, remote conferencing tools, and financial systems.
 </li>
 <li>
 Coordinate user requirements with regional supervisors, management, and other IT teams.
 </li>
 <li>
 Build service-based relationships with the attorneys and staff, while utilizing exceptional customer service skills.
 </li>
 <li>
 Collaborate with other team members on tasks or requests, in an efficient and expeditious manner.
 </li>
 <li>
 Evaluate and record tickets for ongoing requests for new hardware, software installations, and incidents reported by end users within your assigned office.
 </li>
 <li>
 Adhere to organizational change management processes.
 </li>
 <li>
 Perform special duties, tasks, or projects, as required.
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 Minimum 2 years in technical support on IT hardware, software, and desktop peripherals, including but not limited to:
 <ul>
 <li>
 Windows 10 &amp; Windows 11 Operating Systems
 </li>
 <li>
 Microsoft Office O365 with a strong acumen in Outlook
 </li>
 <li>
 Desktop client v. web-based applications
 </li>
 <li>
 Active Directory &amp; Azure AD
 </li>
 <li>
 Zoom Rooms &amp; Microsoft Teams
 </li>
 <li>
 Desktop Driver Controls
 </li>
 <li>
 All-in-One Monitors
 </li>
 <li>
 VPN, Remote Access, &amp; Cloud Network Access
 </li>
 <li>
 Virtual Desktop Environments and Functions
 </li>
 <li>
 Cloud &amp; On-Prem Telephony functions
 </li>
 <li>
 Desktop imaging &amp; BIOS controls
 </li>
 <li>
 LAN and SD-WAN support
 </li>
 </ul>
 </li>
 </ul>
 <ul>
 <li>
 Minimum 3 years working in ITSM and ITIL environments.
 </li>
 <li>
 Self-starter with the ability to manage own time effectively and work autonomously.
 </li>
 <li>
 Ability to lift and move items up to 50 lbs.
 </li>
 <li>
 Ability to travel throughout the region, if needed.
 </li>
 <li>
 Experience working in an environment that promotes active listening, transparency, and customer-centric service.
 </li>
 <li>
 Experience in system operations and/or administration a plus.
 </li>
 <li>
 Prior law firm experience a big plus.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst.
 </li>
 <li>
 ITIL4 certification preferred (in-house training is available).
 </li>
 </ul>
 
 
 
 Education
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Security, or other related field. Or equivalent work experience.
 </li>
 <li>
 Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst, or ITIL preferred but not required.
 </li>
 </ul>
 
 A variety of factors are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands, other business and organizational needs, and other factors permitted by law. Final salary wages offered may be outside of this range based on other reasons and individual circumstances.&nbsp; This position is considered full-time and therefore qualifies for benefits including 401(k) retirement savings plan, medical, dental, vision, disability, and life insurance. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.&nbsp;
 
 
 Salary Range: : $70,000 USD - $80,000 USD
 
 
 
 Why Should You Apply?&nbsp;
 
 
 <ul>
 <li>
 
 
 Benefits:
 
 &nbsp;Outstanding benefits package, including 401k match and generous PTO plan
 
 </li>
 <li>
 
 
 Career Growth:
 
 &nbsp;Ample opportunities for professional development and advancement
 
 </li>
 <li>
 
 
 Employee Perks:
 
 &nbsp;Access to corporate discount plans and other benefits
 
 </li>
 </ul>
 
 Wilson Elser welcomes submissions of candidates for our open positions exclusively from recruitment agencies with an active, signed fee agreement who have been granted access to a position through our dedicated Recruitment Agency Portal. We are unable to consider submissions from recruitment agencies without a current (dated as of 7/1/2024) agreement in place. We appreciate your understanding. For collaboration inquiries or to establish an agreement, please contact us at talentacquisition@wilsonelser.com.
 
 
 Wilson Elser is committed to a collegial work environment in which all individuals are treated with respect and dignity.&nbsp; It is the Firm's policy that employment will be based on merit, qualifications, and competence. Further, employment decisions will be made without regard to an applicants race, color, age, sex, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation or preference, gender identity, physical or mental disability, status as a victim of domestic violence, sex offenses, or stalking, past or present service in the uniformed services or application or obligation to serve in the uniformed services, or any other characteristic protected by law.&nbsp;
 
 
 Wilson Elser endeavors to make the Wilson Elser website accessible to any and all users.&nbsp; You may review our Accessibility Policy here.
 
 
 California Residents may review our CCPA notice for applicants and employees here.
 
 #ZR
</div>

On-Site IT Support Analyst

Strategic Staffing Solutions

<div>
 
 
 Strategic Staffing Solutions client
 
 is a full-service technology consulting and custom software development firm specializing in solutions for the financial services industry. The organization partners with leading global financial institutions to design, build, implement, and support robust trading and investment management systems.
 
 
 
 
 
 As a
 
 Trade Support Analyst
 
 , you will play a key role supporting a leading Order Management System (OMS) platform focused on credit trading workflows. This position blends functional trade support expertise with hands-on technical troubleshooting and configuration work.
 
 
 You will operate at the intersection of trading operations and technology &mdash; partnering directly with traders, compliance, and operations teams to resolve issues, improve workflows, and ensure seamless system performance in a fast-paced capital markets environment. This is an excellent opportunity for a seasoned trade support professional who thrives in high-impact, problem-solving roles.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Provide daily operational support for an OMS platform supporting credit trading workflows (corporate bonds, loans, structured products, etc.).
 </li>
 <li>
 Triage and resolve issues from trading desks, compliance, and operations users during market hours.
 </li>
 <li>
 Investigate and remediate trade reconciliation breaks between OMS and downstream systems.
 </li>
 <li>
 Respond to user inquiries regarding trade exceptions, system functionality, and data discrepancies.
 </li>
 <li>
 Perform system configuration tasks (e.g., modifying views, adding columns, user setup).
 </li>
 <li>
 Write SQL queries for data extraction, analysis, troubleshooting, and reporting.
 </li>
 <li>
 Support front-to-back trade lifecycle processes and data flows.
 </li>
 <li>
 Document issue resolutions and maintain operational runbooks and support documentation.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Minimum 5 years of experience in capital markets operations, trade support, or related roles.
 </li>
 <li>
 Strong understanding of credit trading workflows, including corporate bonds, loans, and structured products.
 </li>
 <li>
 Hands-on experience with at least one industry-standard Order Management System (e.g., Charles River, Aladdin, Bloomberg AIM, Eze, SimCorp, or similar).
 </li>
 <li>
 Deep knowledge of the full trade lifecycle and front-to-back office data flows.
 </li>
 <li>
 Experience supporting traders, portfolio managers, compliance, and operations teams (buy-side preferred; sell-side acceptable).
 </li>
 <li>
 Strong SQL proficiency with the ability to write queries for data extraction, analysis, troubleshooting, and configuration.
 </li>
 <li>
 Knowledge of XML/XSLT/XPath.
 </li>
 <li>
 Advanced Excel skills for data analysis and reconciliation.
 </li>
 <li>
 Comfortable troubleshooting Windows-based trading applications.
 </li>
 <li>
 Development experience or familiarity with programming languages is a plus.
 </li>
 <li>
 Strong problem-solving skills with the ability to work under pressure during trading hours.
 </li>
 <li>
 Excellent communication skills with both technical and non-technical stakeholders.
 </li>
 <li>
 Self-motivated, detail-oriented, and able to work independently in a regulated environment.
 </li>
 </ul>
 
 
 
 
 
 Offer
 
 
 <ul>
 <li>
 Contractor engagement (C2C).
 </li>
 <li>
 Competitive hourly compensation: $85&ndash;$110/hour based on experience and qualifications.
 </li>
 <li>
 High-impact role within a leading financial technology environment.
 </li>
 <li>
 Hybrid work model: Minimum 3 days per week in-office in New York
 </li>
 <li>
 Applicants must have authorization to work in the United States.
 </li>
 </ul>
 
 
</div>

Trade Support Analyst

<div><div><div><div>United States - New York</div>
</div><div><div>Information Technology (IT)
</div></div><div><div>Group Functions
</div></div><div>Job Reference #
<div>335913BR</div>
</div><div>City
<div>New York</div>
</div><div>Job Type
<div>Full Time
</div></div><div>Your role
<div>UBS Business Solutions US LLC is seeking an Associate Director, Tech Support Specialist in New York, NY. 
 
Are you an innovative thinker? Are you focused on the details, even when under pressure? Do you enjoy delivering enhanced change capabilities across a range of business functions? 
 
We&rsquo;re looking for an Associate Director, Tech Support Specialist to: 
 
<ul><li>Ensure workflows, processes, tooling and applications are of the highest quality standard.
</li><li>Debug and define workarounds for known errors to initiate process improvements. Support FX trading/risk application.
</li><li>Develop enhancements to improve applications performance, redundancy and supportability. Contribute to the functional management of existing and new IT products and services.
</li><li>Support for infrastructure maintenance. Support the service and product manager across several technical domains.
</li><li>Solve complex technical and business issues.</li></ul> 
Qualified Applicants apply through SH-ProfRecruitingcc@ubs.com. Please reference 002431. NO CALLS PLEASE. EOE/M/F/D/V. #LI-DNI 
 
Salary &amp; Work Schedule: $140,000 to $160,000 Per Year, 40 hrs/wk. The expected salary range(s) for this role as of the date of this posting is/are based on factors including, but not limited to, experience, qualifications, education, location and skill level. This role may also be eligible for discretionary incentive compensation. For benefits information, please visit ubs.com/usbenefits.
 
 
This notice is being posted in connection with an application for permanent Alien Labor Certification. Any person may comment or provide documentary evidence bearing on this application to: U.S. Department of Labor, Employment and Training Administration, Office of Foreign Labor Certification, 200 Constitution Avenue NW, Room N-5311, Washington, DC 20210. 
 
</div></div><div>Your Career Comeback
<div>We are open to applications from career returners. Find out more about our program on ubs.com/careercomeback.</div>
</div><div>Your team
<div>Diversity helps us grow, together. That&rsquo;s why we are committed to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients. 
 
You&rsquo;ll be working in the Tech Support Specialist team in New York, NY.</div>
</div><div>Your expertise
<div>Education &amp; Experience Requirement 
<ul><li>This position requires a Master's degree or foreign equivalent in Enterprise Risk Management, Finance, or related field of study plus one (1) year of experience in the job offered or as a Senior Risk Consultant, Graduate Teaching Consultant, Capstone Course Project Leader, Risk Analyst Assistant or related occupation.</li></ul> 
Alternate Education &amp; Experience Requirement 
<ul><li>The employer will alternatively accept a Bachelor's degree or foreign equivalent in Enterprise Risk Management, Finance, or related field of study plus three (3) years of experience in the job offered or as a Senior Risk Consultant, Graduate Teaching Consultant, Capstone Course Project Leader, Risk Analyst Assistant or related occupation in lieu of a Master's degree and one (1) years of experience.</li></ul> 
Position requires experience with the following: 
<ul><li>Linux; SQL; Sybase; Programming language R or Python; MQ</li><li>Tableau</li><li>Tibco EMS</li><li>cloud technologies</li><li>Foreign Exchange products and risk assessment; developing risk mitigation strategies</li><li>Experience may be gained through graduate-level coursework, research, or working experience</li></ul></div>
</div><div>About us
<div>UBS is a leading and truly global wealth manager and the leading universal bank in Switzerland. We also provide diversified asset management solutions and focused investment banking capabilities. Headquartered in Zurich, Switzerland, UBS is present in more than 50 markets around the globe. 
We know that great work is never done alone. That&rsquo;s why we place collaboration at the heart of everything we do. Because together, we&rsquo;re more than ourselves. Want to find out more? Visit ubs.com/careers.</div>
</div><div>Salary information
<div>The expected salary range for this role is $140,000 to $160,000 based on factors including, but not limited to, experience, qualifications, education, location and skill level. Please see &laquo;Your role&raquo; section for detailed salary information.</div>
</div><div>Join us
<div>At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We&rsquo;re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. And we use artificial intelligence (AI) to work smarter and more efficiently. We also recognize that great work is never done alone. That&rsquo;s why collaboration is at the heart of everything we do. Because together, we&rsquo;re more than ourselves. 
We&rsquo;re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.</div>
</div><div>Disclaimer / Policy statements
<div>UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.</div></div></div></div><div></div>

Associate Director, Tech Support Specialist

Mount Sinai Health System

<div>Description
The Systems Analyst I helps in the evaluation of client area application systems/programming requirements and processes (e.g., new, enhancements or maintenance), in the preparation of application system specifications, and in the development, testing and implementation of efficient, cost effective application solutions. 
Responsibilities
1. Works with client management to identify and specify the business requirements and processes for diverse development platforms, computing environments (e.g., host based, distributed systems, client server), software, hardware, technologies and tools, etc.

2. Researches and evaluates alternative solutions, and recommends the most efficient and cost effective solution for the systems/program design and develops system specifications and procedures.

3. Recommends the equipment/platform needed for its solution, and prepares logic flow charts and machine instructions.

4. Formulates logical statements of business requirements and with some guidance, devises, tests and implements efficient, cost effective application program solutions (e.g., codes and/or reuses existing codes through the use of program development software alternatives and/or integrates purchased solutions).

5. Devises data verification methods and standard systems procedures and participates in systems testing.

6. May provide assistance and training to lower level Analysts or Programmers.

7. Performs related duties as assigned or requested. 
Qualifications
Education:<ul><li>
Bachelors degree in Computer Science or a related discipline preferred, or an equivalent combination of education and work experience.</li></ul>
Experience<ul><li>
2-3 years of experience preferred in systems analysis and application program development development specific to ServiceNow as listed below; less will be considered depending on background and skillset. 
Strong experience with ServiceNow reporting tools</li><li>
Experience with:<ul><li>
Report Designer</li><li>
Performance Analytics</li><li>
Dashboards</li><li>
Scheduled Reports</li></ul></li><li>
Solid understanding of IT Service Management (ITSM) processes.</li><li>
Ability to write advanced filters, dot-walking queries, and data visualizations.</li><li>
Experience with data analysis and trend reporting.</li><li>
Requires knowledge of the client area?s functions and systems, and applications program development technological alternatives. Requires some experience with application development support software packages, proficiency in at least two higher-level programming languages, good judgment and communication skills, and the ability to work effectively with client and IT management and staff.</li></ul>
, 286 - DTP Applications and Service Delivery - MSH, Mount Sinai Hospital 
Employer Description
Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai&rsquo;s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time &mdash; discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients&rsquo; medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News &amp; World Report's Best Hospitals, receiving high &quot;Honor Roll&quot; status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News &amp; World Report&rsquo;s &ldquo;Best Children&rsquo;s Hospitals&rdquo; ranks Mount Sinai Kravis Children's Hospital among the country&rsquo;s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek&rsquo;s &ldquo;The World&rsquo;s Best Smart Hospitals&rdquo; ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization. 
Compensation
The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $74500 - $111805 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.</div>

ServiceNow Systems Analyst I-Digital and Technology Partners - Remote

School of Visual Arts

<div>JOB TITLE: Technical Support Specialist
JOB POSTED: February 27, 2026
DEPARTMENT: Administrative and Network Services
REPORTED TO: Director of Information Technology and Desktop Support Manager
SCHEDULE: FT, Non-Exempt (Hourly), Mon-Fri, 9 am-5 pm EST
COMPENSATION: $60,000 annual salary, overtime eligible 
POSITION OVERVIEW:
Under the supervision of the Director of Information Technology and the Desktop Support Manager, the Technical Support Specialist will provide high-quality end-user support for the various constituents at the School of Visual Arts (SVA). User groups include Administrative and Academic Staff, Students, and Faculty. End-user devices include desktop computers, laptops, printers, and mobile phones. Users are located in 12 buildings on the Manhattan campus and at home.
DUTIES AND RESPONSIBILITIES:
<ul><li>Responsible for quality end-user support and proactive maintenance of administrative desktop hardware, software, and peripherals &ndash; this includes assets owned and managed by the college.</li><li>
Responsible for the updating and maintenance of the administrative desktop asset database, including data entry, tracking warranty and service contracts, and the registration of all hardware and software purchases.</li><li>
Assist with setting up, configuring, and deploying desktops, laptops, mobile devices, printers, and other IT equipment.</li><li>
Perform routine maintenance tasks, including software updates, system backups, and antivirus management.</li><li>
Collaborate with other IT team members to escalate complex issues and follow up on resolution.</li><li>
Work with third-party vendor support groups as needed to resolve technical problems.</li><li>
Works with Active Directory and other service delivery systems.</li><li>
Document support activities, solutions, and procedures for future reference. 
Assist in the development and implementation of IT policies and procedures.</li><li>
Responsible for helping students set up their computers for Internet access in the residence halls.</li><li>
Assists with minor and major office moves, adds, changes, and acts as liaison between the IT Department and other offices.</li><li>
Trains and orients employees on the use of hardware, software, and telephone systems.</li><li>
Takes on a support leadership role for assigned point web applications and enterprise systems as they are deployed to the college.</li><li>
SVA is a broad constituency of community members (end users) all of whom the IT team interacts with daily. This includes administrative office staff, academic office staff, faculty, students, alumni, and the public.</li><li>
Collaboration is the key to success. For SVA IT, key collaborative operations groups include Audio Visual Services, Facilities (Physical Plant), Security Services (Campus Safety), and Resource Management (Office Services).</li><li>
Students, Staff, and Faculty in a Higher Education environment are not on a fixed 9 am-5 pm schedule, waiting for support like a typical office. The technician should be comfortable following up with end users to agree on a mutually convenient time to troubleshoot the issue.
</li><li>Other job-related duties as assigned</li></ul>
SUPERVISORY RESPONSIBILITIES:
<ul><li>None.</li></ul>
MINIMUM QUALIFICATIONS:
<ul><li>Bachelor of Arts or Bachelor of Science in Information Technology or a closely related field is required.</li><li>
Candidates without a degree may substitute at least four (4) years of professional experience in the Information Technology field or equivalent technical training.</li></ul>
PREFERRED QUALIFICATIONS:
<ul><li>Experience with Microsoft Intune for Windows endpoints and JAMF Pro for macOS endpoints and iOS devices.</li><li>
Fluency in standard software and desktop operating systems, including Windows, macOS, Microsoft Office, FileMaker, Adobe Creative Cloud, web browsers, and antivirus software</li><li>
Certifications in CompTIA A+, Network+, or Google Workspace</li></ul>
KNOWLEDGE, SKILLS, AND ABILITIES:
<ul><li>Knowledge in the Google Workspace environment (Gmail, Google Drive, Google Meet, etc.).</li><li>
Knowledge of software, hardware, and best practices and procedures to support these systems.</li><li>
Knowledge of standard applications and operating systems (e.g., Microsoft Intune for Windows endpoints and JAMF Pro for macOS endpoints and iOS devices), remote desktop applications such as TeamViewer, and virtual environments.</li><li>
Knowledge of Windows operating systems (Windows 10/11) and Microsoft 365 web and desktop apps.</li><li>
Knowledge of basic networking concepts (TCP/IP, DNS, DHCP).</li><li>
Skilled in incident reporting, troubleshooting, and problem-solving skills - including clearly communicating the technical nature and resolution of trouble tickets with colleagues in the IT support group. When required to meet our customer SLAs, the timely escalation of complex tickets to other members in the IT department is expected.
</li><li>Skilled in assessing, analyzing, responding to, and satisfying end-user requests - including clearly and professionally communicating with end users (in-person, over the phone, and in writing), walking them through the troubleshooting process, following up on issue resolution, confirming ticket resolution, and courteously handing off or escalating tickets when needed.</li><li>
Skilled in effective verbal and written communication - required to always be conscientious of the constituent group (student, staff, faculty, alumni) with whom they are interacting. Each group has a different level of technical expertise and expectations of IT support. End-user retail computer support for the public is an example of the diverse range of individual personalities and ages that the technician will interact with.</li><li>
Skilled in planning, organizing, and providing close attention to detail in daily tasks.</li><li>
Ability to work independently, multitask, prioritize, delegate, and manage several open issues at one time.</li><li>
Ability to research, identify, learn, analyze, and maintain knowledge of trends, new technologies, and adapt to changing environments in specialized areas.</li><li>
Ability to work with frequent interruptions and changes in priorities.</li><li>
Ability to resolve/define problems or situations, collect data, establish facts, and draw valid conclusions requiring the exercise of good judgment.</li><li>
Ability to write routine documentation, reports, and other correspondence.</li><li>
Ability to work independently, proactively, and collaboratively within a fast-paced and agile team environment.</li><li>
Ability to establish and maintain good working relationships with other employees, students and stakeholders.
</li></ul>PHYSICAL REQUIREMENTS OR WORKING CONDITIONS:
<ul><li>Schedule: Full-time schedule (35 hrs per week), Monday-Friday, 9 am-5 pm EST. May be required to work additional hours outside of the regular work schedule. Willingness to work outside designated office hours as needed for special events.</li><li>
136 W. 21st Street, NYC, NY 10010. The employee's desk will be in one of the IT department's three primary office spaces on campus.</li><li>
Travel: SVA operates 8 primary buildings, 4 residence halls, and 3 ancillary sites. The employee will be expected to move among all 15 facilities, with a focus on the 8 primary buildings located in an east&ndash;west cluster along the 23rd Street corridor in Manhattan. Transportation via ride-share services is available for moving equipment and urgent situations. The team mainly walks between the Manhattan sites</li><li>
Flexible hybrid schedule, typically three days in the office and two days remotely; alternate shifts may include 11 am&ndash;7 pm to cover later academic support hours</li><li>
While working remotely, you will be required to maintain the same hours of work as would be performed in the office; follow the department's procedures in completing assigned job tasks; and be available during the employee's working hours via the department's established communication methods (i.e. Google chat, Slack, phone, etc.)
</li><li>Able to lift a minimum of 25 lbs. This is the typical boxed weight of a 24-inch iMac 2024 computer or a typical desktop printer, both of which are required to be moved around in an office space.</li><li>
Must have manual dexterity to operate a computer keyboard.</li><li>
Ability to work in an office environment on a college campus.</li><li>
Ability to use team communications tools, including Gmail, Google Chat, WhatsApp, Zoom, and Slack. The technician is expected to communicate effectively through these standard channels, both when in the office and working remotely.
</li></ul>APPLICATION INSTRUCTIONS
To be considered for this position, candidates must submit the following:
<ul><li>Cover Letter - Describe your interest in the position and how your qualifications meet the stated requirements.</li></ul>
<ul><li>Resume or CV - Include relevant experience and key responsibilities.</li></ul>
WORKING AT SVA
The School of Visual Arts has been a leader in the education of artists, designers, and creative professionals for more than seven decades. With a faculty of distinguished working professionals, a dynamic curriculum, and an emphasis on critical thinking, SVA is a catalyst for innovation and social responsibility. Comprising over 7,000 students at its Manhattan campus and over 41,000 alumni from 128 countries, SVA also represents one of the most influential artistic communities in the world. For more information about the College's 30 undergraduate and graduate degree programs.
Click here (https://sva.edu/about/about-sva/working-at-sva) to learn what it's like to work at SVA.
The School of Visual Arts is an equal-opportunity employer. Diversity and inclusion is a core principles of the College. SVA enjoys a community that represents a significant number of historically underrepresented groups, including diverse ethnic and religious backgrounds, gender identities, and abilities, as well as individuals from foreign countries. All are encouraged to apply.</div>

Technical Support Specialist

CGS Federal (Contact Government Services)

<div>
 Senior eDiscovery Technical Advisor
 
 
 Employment Type: Full-Time, Executive-Level
 
 
 Department: Legal
 
 
 CGS is seeking a dedicated Senior eDiscovery Technical Advisor to join a fast-paced and hard-working team to assist with any legal accounts. As an eDiscovery Technical Advisor, you will play a key role in supporting various aspects of the company's portfolio.
 
 
 CGS brings motivated, highly skilled, and creative people together to solve the government&rsquo;s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
 
 
 Skills and attributes for success:
 
 
 
 <ul>
 <li>
 contractor shall provide expertise in identifying, preserving, collecting, processing, and producing ESI in support of civil and criminal litigation, select FOIA requests, Congressional requests and other inquiries;
 </li>
 <li>
 Contractor shall provide expertise specifically in criminal discovery support to include identifying, preserving, collecting, processing, and producing ESI;
 </li>
 <li>
 Contractor shall serve as the expert technical user of the available electronic discovery applications, which include Enterprise Vault, Discovery Accelerator, Legal Hold Management Tool (LHMT) and the Veritas eDiscovery Platform;
 </li>
 <li>
 Contractor shall work with the litigation team to develop a discovery plan which documents the electronic discovery search parameters (e.g., date range, key words and custodians) for a particular case;
 </li>
 <li>
 Contractor shall use electronic discovery software applications to collect data from various FBI storage locations on FBI IT systems (e.g., MS-Exchange servers, shared drives, desktops, text and instant messages) in accordance with the discovery plan, to support OGC attorneys, paralegal specialists, Information Management Division personnel and case agents who are responsible for responding to pre-trial discovery motions, requests, subpoenas related to civil and criminal matters, congressional inquiries, FOIA requests and other inquiries;
 </li>
 <li>
 Contractor shall analyze search/collection results for data gaps;
 </li>
 <li>
 Contractor shall administer data inputs into an electronic discovery review platform (i.e. eDP), which includes, but is not limited to: creating cases; adding collected source data;
 </li>
 <li>
 handling user access rights; uploading data logs; de-duplicating collected source data; identifying data gaps; merging/verifying data; and assuring electronic discovery production quality in Bates numbering and load file creation;
 </li>
 <li>
 Contractor shall coordinate electronic discovery collection results with FBI units responsible for processing discovery for review/redaction/release;
 </li>
 <li>
 Contractor shall adhere to polices and technical procedures for use of available electronic discovery software applications and provide agency attorneys, paralegals, and other users of the FBI's electronic discovery review platform with training and other technical assistance;
 </li>
 <li>
 Contractor shall provide information and advise on instructions regarding the FBI's process for identifying, preserving, collecting, analyzing, and organizing ESI, including the use of electronic discovery software programs;
 </li>
 <li>
 Contractor shall provide ad hoc support to end users of the electronic discovery review platform repository;
 </li>
 <li>
 Contractor shall document electronic discovery plans and procedures for each individual case;
 </li>
 <li>
 Contractor shall facilitate requests for legal hold implementation, amendment, and/or lift that are submitted by various requesters in LHMT;
 </li>
 <li>
 Contractor shall provide eDiscovery collections on criminal cases
 
 
 
 
 
 </li>
 </ul>
 Qualifications:
 
 
 
 <ul>
 <li>
 5 (five) years of eDiscovery/litigation support experience with a focus on client solutions
 </li>
 <li>
 3 (three) years of progressive more responsible experience on major lit support projects
 </li>
 <li>
 2 years in Relativity, beyond document review coding
 </li>
 <li>
 Excellent communication, presentation, and interpersonal skills with both eDiscovery technical teams and non-technical business leaders and team players
 </li>
 <li>
 Ability to work in a fast-paced environment and agile work environment
 </li>
 <li>
 Experience and familiarity with eDiscovery Services covering all realms of the EDRM (File to Trial)
 </li>
 <li>
 Must be a U.S. Citizen
 </li>
 <li>
 The ability to obtain a U.S. Government security clearance (active clearance preferred)
 </li>
 <li>
 BS/BA degree or equivalent work experience (JD highly preferred)
 
 
 
 
 
 </li>
 </ul>
 Our Commitment:
 
 
 Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client&rsquo;s specific needs. We are committed to solving the most challenging and dynamic problems.
 
 
 For the past seven years, we&rsquo;ve been growing our government-contracting portfolio, and along the way, we&rsquo;ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
 
 
 Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
 
 
 We care about our employees. Therefore, we offer a comprehensive benefits package.
 
 
 
 <ul>
 <li>
 Health, Dental, and Vision
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 401k
 </li>
 <li>
 Flexible Spending Account (Health, Dependent Care, and Commuter)
 </li>
 <li>
 Paid Time Off and Observance of State/Federal Holidays
 
 
 
 
 
 </li>
 </ul>
 Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
 
 
 Join our team and become part of government innovation!
 
 
 Explore additional job opportunities with CGS on our Job Board:
 
 
 https://cgsfederal.com/join-our-team/
 
 
 For more information about CGS please visit: https://www.cgsfederal.com or contact:
 
 
 Phone: +1 (888) 680-5916Email: info@cgsfederal.com
 
 
 #CJ
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Senior eDiscovery Technical Advisor (Top Secret Clearance Required)

Dexian

<div>
 
 
 
 Apply today and start to build an exciting career with a fortune 100 Corporate Investment Bank!
 
 
 
 
 
 
 
 
 
 DESCRIPTION
 
 
 
 
 Wholesale Lending Services (WLS), an area within the Commercial Bank (CB), provides a controlled, efficient environment for executing the bank&rsquo;s syndicated loan business in a client focused and cost effective manner. Delaware Wholesale Loan Ops is the component within the broader organization that focuses on providing operational support for the many businesses involved with the syndicated loan product. This includes but is not limited to credit trading, IB Risk and Syndicated and Leveraged Finance, all of which have a global presence and are supported out of the Delaware Operations hub.
 
 
 
 
 
 
 
 
 RESPONSIBILITIES
 
 
 
 
 &bull; Support the servicing of complex and non-standard loan products that require extra diligence and critical thinking.
 
 
 &bull; Communicate frequently with the various front and middle offices to ensure seamless support of the business.
 
 
 &bull; Work closely with Financial and Product control to ensure accurate reflection of month end income/P&amp;L.
 
 
 &bull; Action all scheduled and unscheduled loan activity on a daily basis.
 
 
 &bull; Monitor and investigate cash and other exceptions such as past due loans, payable &amp; receivable balances, and other items that pose financial risk to the firm.
 
 
 &bull; Manage clients borrowing bases to accurately determine how much the firm is willing to lend to them.
 
 
 &bull; Perform daily reconciliation between clients cash and position reporting to accurately capture the value of portfolios.
 
 
 
 
 
 
 
 
 QUALIFICATIONS
 
 
 
 
 &bull; 1-3 years of experience in Financial Services/Banking
 
 
 &bull; Proficiency with Microsoft Office Suite (Excel: Pivot Tables, ability to analyze large data sets)
 
 
 &bull; Knowledge of Commercial OR Corporate Loan products -OR- trading operations is a PLUS
 
 
 &bull; Loan IQ experience is a PLUS
 
 
 &bull; Bachelor's degree in Finance, Business, Math, Computer Science, or Engineering
 
 
 
 
 
 
 Soft skills
 
 :
 
 
 &bull; Strong analytical, technical &amp; problem-solving skills
 
 
 &bull; Effective, adaptable, &amp; professional communication / interpersonal skills
 
 
 &bull; Strong attention to detail, quality &amp; accuracy
 
 
 &bull; Demonstrated leadership abilities and strong teamwork skills
 
 
 &bull; Control Oriented
 
 
 &bull; Prioritize workload efficiently
 
 
 &bull; Results driven
 
 
 
 
 
 
 
 
 
 
 
 
 Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
 
 
</div>

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