technical support analyst

Wilson Elser

<div><div>Wilson Elser is a leading defense litigation law firm with more than 1400 attorneys in 46 offices throughout the United States. Founded in 1978, we rank among the top 100 law firms identified by The American Lawyer and 36 in the National Law Journal's survey of the nation's largest law firms.</div>
Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our On-Site IT Support Analyst in our New York office.

This position is a full-time on site position.

The Position

This role provides on-site technology support to our attorneys and staff in an assigned office location. Acting as a resident technology support expert, it is expected for this role to properly troubleshoot and resolve hardware, software, and peripheral issues reported by all personnel working at that assigned office location. As a local representative of Wilson Elser's national IT department, the ideal candidate thrives on working in a fast-paced, growing environment and has the ability to provide white-glove, concierge-level services while juggling multiple demands.

Key Responsibilities:
<ul>
<li>Understand and execute standard operating procedures for imaging and deploying computer equipment for onboarding new hires.</li>
<li>Collect and track equipment from departed end users following standardized asset tracking procedures.</li>
<li>Provide support for video conferencing and related A/V on-site systems.</li>
<li>Install, configure, and troubleshoot software, including document management, Microsoft office applications, remote conferencing tools, and financial systems.</li>
<li>Coordinate user requirements with regional supervisors, management, and other IT teams.</li>
<li>Build service-based relationships with the attorneys and staff, while utilizing exceptional customer service skills.</li>
<li>Collaborate with other team members on tasks or requests, in an efficient and expeditious manner.</li>
<li>Evaluate and record tickets for ongoing requests for new hardware, software installations, and incidents reported by end users within your assigned office.</li>
<li>Adhere to organizational change management processes.</li>
<li>Perform special duties, tasks, or projects, as required.</li>
</ul>
Qualifications
<ul>
<li>Minimum 2 years in technical support on IT hardware, software, and desktop peripherals, including but not limited to:
<ul><li>Windows 10 &amp; Windows 11 Operating Systems</li>
<li>Microsoft Office O365 with a strong acumen in Outlook</li>
<li>Desktop client v. web-based applications</li>
<li>Active Directory &amp; Azure AD</li>
<li>Zoom Rooms &amp; Microsoft Teams</li>
<li>Desktop Driver Controls</li>
<li>All-in-One Monitors</li>
<li>VPN, Remote Access, &amp; Cloud Network Access</li>
<li>Virtual Desktop Environments and Functions</li>
<li>Cloud &amp; On-Prem Telephony functions</li>
<li>Desktop imaging &amp; BIOS controls</li>
<li>LAN and SD-WAN support</li>
</ul></li></ul><ul><li>Minimum 3 years working in ITSM and ITIL environments.</li>
<li>Self-starter with the ability to manage own time effectively and work autonomously.</li>
<li>Ability to lift and move items up to 50 lbs.</li>
<li>Ability to travel throughout the region, if needed.</li>
<li>Experience working in an environment that promotes active listening, transparency, and customer-centric service.</li>
<li>Experience in system operations and/or administration a plus.</li>
<li>Prior law firm experience a big plus.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst.</li>
<li>ITIL4 certification preferred (in-house training is available).</li>
</ul>
Education
<ul>
<li>Bachelor's degree in Computer Science, Information Security, or other related field. Or equivalent work experience.</li>
<li>Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst, or ITIL preferred but not required.</li>
</ul><div>
Why Should You Apply?
<ul>
<li>Benefits: Outstanding benefits package, including 401k match and generous PTO plan</li>
<li>Career Growth: Ample opportunities for professional development and advancement</li>
<li>Employee Perks: Access to corporate discount plans and other benefits</li>
</ul><h5 class="jobSectionHeader">Wilson Elser welcomes submissions of candidates for our open positions exclusively from recruitment agencies with an active, signed fee agreement who have been granted access to a position through our dedicated Recruitment Agency Portal. We are unable to consider submissions from recruitment agencies without a current (dated as of 7/1/2024) agreement in place. We appreciate your understanding. For collaboration inquiries or to establish an agreement, please contact us at talentacquisition@wilsonelser.com.</h5>
<h5 class="jobSectionHeader">Wilson Elser is committed to a collegial work environment in which all individuals are treated with respect and dignity. It is the Firm's policy that employment will be based on merit, qualifications, and competence. Further, employment decisions will be made without regard to an applicants race, color, age, sex, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation or preference, gender identity, physical or mental disability, status as a victim of domestic violence, sex offenses, or stalking, past or present service in the uniformed services or application or obligation to serve in the uniformed services, or any other characteristic protected by law.</h5>
<h5 class="jobSectionHeader">Wilson Elser endeavors to make the Wilson Elser website accessible to any and all users. You may review our Accessibility Policy here.</h5>
<h5 class="jobSectionHeader">California Residents may review our CCPA notice for applicants and employees here.</h5>
<h5 class="jobSectionHeader">#ZR</h5></div></div>

On-Site IT Support Analyst

Handshake

<div><h1 class="jobSectionHeader">About Handshake</h1>
Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions.
In 2025, we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data. We&rsquo;ve grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month.
Why join Handshake now:<ul><li>
Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel</li><li>
Partner hand-in-hand with world-class AI labs, Fortune 500 partners and the world&rsquo;s top educational institutions</li><li>
Work together with engineers, scientists, operators, and more from Palantir, Meta, Scale AI, and former YC founders</li><li>
Build a massive, fast-growing business with billions in revenue</li></ul><h1 class="jobSectionHeader">
About the Role</h1>
We&rsquo;re looking for a Senior IT Support Analyst who thrives in fast-paced, high-growth environments. This role is more than ticket resolution &mdash; you&rsquo;ll be a builder, problem-solver, and systems optimizer who helps scale IT operations as the company grows.
You&rsquo;ll support a distributed workforce, improve processes, implement automation, and partner cross-functionally to ensure our employees have a seamless technology experience.
If you enjoy wearing multiple hats, owning problems end-to-end, and building IT the right way from the ground up, this role is for you.<h3 class="jobSectionHeader">
Own the Employee IT Experience</h3><ul><li>
Provide Tier 2/3 support across hardware, SaaS apps, identity systems, and collaboration tools</li><li>
Serve as an escalation point for complex or high-impact issues</li><li>
Ensure fast, thoughtful resolution of tickets with a strong customer experience mindset</li><li>
Support remote and hybrid employees across time zones</li></ul><h3 class="jobSectionHeader">
Build &amp; Scale Systems</h3><ul><li>
Improve onboarding/offboarding workflows and automate where possible</li><li>
Manage identity and access (Okta/Google Workspace/Full Stack)</li><li>
Administer endpoint management (Iru, Jumpcloud. etc.)</li><li>
Optimize SaaS management and license provisioning</li><li>
Identify repetitive issues and implement scalable solutions</li></ul><h3 class="jobSectionHeader">
Drive Process &amp; Security Improvements</h3><ul><li>
Create and maintain documentation and internal knowledge bases</li><li>
Partner with Security on device compliance, access controls, and audits</li><li>
Help implement new tools and systems as the company grows</li><li>
Participate in incident response when needed</li></ul><h3 class="jobSectionHeader">
Be a Cross-Functional Partner</h3><ul><li>
Work closely with People Ops, Finance, Security, and Engineering</li><li>
Help evaluate and roll out new productivity tools</li><li>
Provide technical guidance during company growth initiatives (new offices, M&amp;A, rapid hiring, etc.)</li></ul><h1 class="jobSectionHeader">
You Have</h1><ul><li>
5+ years of IT support experience, ideally in a startup or high-growth environment</li><li>
Experience supporting both macOS and Windows (macOS-heavy preferred)</li><li>
Hands-on experience with:<ul><li>
Google Workspace</li><li>
Slack</li><li>
Okta or other IAM platforms</li><li>
Endpoint management tools (Jamf, Intune, Kandji, etc.) 
ITSM systems (Jira, Linear, ServiceNow, etc.)</li></ul></li></ul><h3 class="jobSectionHeader">
Technical Skills</h3><ul><li>
Strong troubleshooting skills across hardware, SaaS, networking basics, and identity</li><li>
Experience with SaaS administration and lifecycle management</li><li>
Basic scripting or automation skills (PowerShell, Bash, or similar) preferred</li><li>
Comfortable working in cloud-first environments</li></ul><h3 class="jobSectionHeader">
Mindset</h3><ul><li>
Builder mentality &mdash; you improve things instead of working around them</li><li>
Highly organized and documentation-driven</li><li>
Bias toward action and ownership</li><li>
Comfortable with ambiguity and rapid change</li><li>
Strong communicator who can translate technical concepts to non-technical audiences</li></ul><h1 class="jobSectionHeader">
We Offer</h1>
Handshake delivers benefits that help you feel supported&mdash;and thrive at work and in life. 
The below benefits are for full-time US employees.
Ownership: Equity in a fast-growing company 
Financial Wellness: 401(k) match, competitive compensation, financial coaching 
Family Support: Paid parental leave, fertility benefits, parental coaching 
Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend 
Growth: $2,000 learning stipend, ongoing development 
Remote &amp; Office: Internet, commuting, and free lunch/gym in our SF office 
Time Off: Flexible PTO, 15 holidays + 2 flex days 
Connection: Team outings &amp; referral bonuses
Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers.
Compensation Range: $116K - $145K</div>

Senior IT Support Analyst

<div>
 
 
 Wilson Elser
 
 is a leading defense litigation law firm with more than 1400 attorneys in 46 offices throughout the United States. Founded in 1978, we rank among the top 100 law firms identified by The American Lawyer and 36 in the National Law Journal&rsquo;s survey of the nation&rsquo;s largest law firms.&nbsp;
 
 
 Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation.&nbsp; If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our
 
 On-Site IT Support Analyst
 
 in our
 
 New York&nbsp;
 
 office.&nbsp;
 
 
 
 
 This position is a full-time on site position.
 
 
 
 
 
 The Position
 
 
 
 This role provides on-site technology support to our attorneys and staff in an assigned office location. Acting as a resident technology support expert, it is expected for this role to properly troubleshoot and resolve hardware, software, and peripheral issues reported by all personnel working at that assigned office location. As a local representative of Wilson Elser&rsquo;s national IT department, the ideal candidate thrives on working in a fast-paced, growing environment and has the ability to provide white-glove, concierge-level services while juggling multiple demands.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Understand and execute standard operating procedures for imaging and deploying computer equipment for onboarding new hires.
 </li>
 <li>
 Collect and track equipment from departed end users following standardized asset tracking procedures.
 </li>
 <li>
 Provide support for video conferencing and related A/V on-site systems.
 </li>
 <li>
 Install, configure, and troubleshoot software, including document management, Microsoft office applications, remote conferencing tools, and financial systems.
 </li>
 <li>
 Coordinate user requirements with regional supervisors, management, and other IT teams.
 </li>
 <li>
 Build service-based relationships with the attorneys and staff, while utilizing exceptional customer service skills.
 </li>
 <li>
 Collaborate with other team members on tasks or requests, in an efficient and expeditious manner.
 </li>
 <li>
 Evaluate and record tickets for ongoing requests for new hardware, software installations, and incidents reported by end users within your assigned office.
 </li>
 <li>
 Adhere to organizational change management processes.
 </li>
 <li>
 Perform special duties, tasks, or projects, as required.
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 Minimum 2 years in technical support on IT hardware, software, and desktop peripherals, including but not limited to:
 <ul>
 <li>
 Windows 10 &amp; Windows 11 Operating Systems
 </li>
 <li>
 Microsoft Office O365 with a strong acumen in Outlook
 </li>
 <li>
 Desktop client v. web-based applications
 </li>
 <li>
 Active Directory &amp; Azure AD
 </li>
 <li>
 Zoom Rooms &amp; Microsoft Teams
 </li>
 <li>
 Desktop Driver Controls
 </li>
 <li>
 All-in-One Monitors
 </li>
 <li>
 VPN, Remote Access, &amp; Cloud Network Access
 </li>
 <li>
 Virtual Desktop Environments and Functions
 </li>
 <li>
 Cloud &amp; On-Prem Telephony functions
 </li>
 <li>
 Desktop imaging &amp; BIOS controls
 </li>
 <li>
 LAN and SD-WAN support
 </li>
 </ul>
 </li>
 </ul>
 <ul>
 <li>
 Minimum 3 years working in ITSM and ITIL environments.
 </li>
 <li>
 Self-starter with the ability to manage own time effectively and work autonomously.
 </li>
 <li>
 Ability to lift and move items up to 50 lbs.
 </li>
 <li>
 Ability to travel throughout the region, if needed.
 </li>
 <li>
 Experience working in an environment that promotes active listening, transparency, and customer-centric service.
 </li>
 <li>
 Experience in system operations and/or administration a plus.
 </li>
 <li>
 Prior law firm experience a big plus.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst.
 </li>
 <li>
 ITIL4 certification preferred (in-house training is available).
 </li>
 </ul>
 
 
 
 Education
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Security, or other related field. Or equivalent work experience.
 </li>
 <li>
 Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst, or ITIL preferred but not required.
 </li>
 </ul>
 
 A variety of factors are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands, other business and organizational needs, and other factors permitted by law. Final salary wages offered may be outside of this range based on other reasons and individual circumstances.&nbsp; This position is considered full-time and therefore qualifies for benefits including 401(k) retirement savings plan, medical, dental, vision, disability, and life insurance. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.&nbsp;
 
 
 Salary Range: : $70,000 USD - $80,000 USD
 
 
 
 Why Should You Apply?&nbsp;
 
 
 <ul>
 <li>
 
 
 Benefits:
 
 &nbsp;Outstanding benefits package, including 401k match and generous PTO plan
 
 </li>
 <li>
 
 
 Career Growth:
 
 &nbsp;Ample opportunities for professional development and advancement
 
 </li>
 <li>
 
 
 Employee Perks:
 
 &nbsp;Access to corporate discount plans and other benefits
 
 </li>
 </ul>
 
 Wilson Elser welcomes submissions of candidates for our open positions exclusively from recruitment agencies with an active, signed fee agreement who have been granted access to a position through our dedicated Recruitment Agency Portal. We are unable to consider submissions from recruitment agencies without a current (dated as of 7/1/2024) agreement in place. We appreciate your understanding. For collaboration inquiries or to establish an agreement, please contact us at talentacquisition@wilsonelser.com.
 
 
 Wilson Elser is committed to a collegial work environment in which all individuals are treated with respect and dignity.&nbsp; It is the Firm's policy that employment will be based on merit, qualifications, and competence. Further, employment decisions will be made without regard to an applicants race, color, age, sex, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation or preference, gender identity, physical or mental disability, status as a victim of domestic violence, sex offenses, or stalking, past or present service in the uniformed services or application or obligation to serve in the uniformed services, or any other characteristic protected by law.&nbsp;
 
 
 Wilson Elser endeavors to make the Wilson Elser website accessible to any and all users.&nbsp; You may review our Accessibility Policy here.
 
 
 California Residents may review our CCPA notice for applicants and employees here.
 
 #ZR
</div>

Pop-Up Talent

<div>
 
 
 Application Support Analyst
 
 
 
 New York, NY 10166
 
 
 
 
 
 We are seeking an
 
 Application Support Analyst
 
 to join our IT team supporting the
 
 Metals and Energy business
 
 . This will require collaboration with cross-functional teams to ensure smooth application operations. The role requires diligence in maintaining technical documentation and the willingness to participate in knowledge sharing to maximize team understanding and efficiency.
 
 
 
 
 
 You will play a key role in
 
 maintaining application stability, improving processes, supporting system releases, and assisting users across the trading environment.
 
 
 
 
 
 
 
 KEY RESPONSIBILITIES:
 
 
 <ul>
 <li>
 Provide technical support for trading applications including trade capture, market data, risk, and settlement systems
 </li>
 <li>
 Troubleshoot and resolve system issues in real-time to minimize trading disruptions
 </li>
 <li>
 Monitor applications and batch processes to ensure optimal performance
 </li>
 <li>
 Manage incident tickets and maintain technical documentation
 </li>
 <li>
 Support electronic trading systems, user access management, and trading platform connectivity
 </li>
 <li>
 Provide production support for market data platforms and vendor systems (e.g., Bloomberg, Refinitiv)
 </li>
 <li>
 Assist with system upgrades, releases, and testing activities
 </li>
 <li>
 Collaborate with IT Development and business teams to improve and automate processes
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS:
 
 
 <ul>
 <li>
 At least 3+ years of experience in application or technical support, preferably within financial services or trading environments
 </li>
 <li>
 Proficiency in SQL (Oracle or MS SQL Server), scripting languages (PowerShell or Python), and Windows infrastructure
 </li>
 <li>
 Strong troubleshooting and analytical skills
 </li>
 <li>
 Ability to work in a fast-paced, high-pressure environment
 </li>
 <li>
 Familiarity with trading systems (Openlink, FIX, Trayport, TT) is beneficial but not required
 </li>
 </ul>
 
 
 
 
 
 We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.
 
 
 
 
 
 
 req26-00135
 
</div>

Application Support Analyst

Eleven Recruiting

<div>
 
 
 About Eleven Recruiting
 
 
 
 We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for best pay, diversity in tech, and best job-fit for every candidate we place.
 
 
 
 
 
 Our client, a global investment firm, is seeking a Help Desk Analyst to join their team in New York, NY!
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Assist in Move, Add and Changes.
 </li>
 <li>
 Build, deploy and maintain end-user devices.
 </li>
 <li>
 Track, prioritize, document and resolve end-user incident tickets.
 </li>
 <li>
 Develop and document process and procedural enhancements.
 </li>
 <li>
 Manage, maintain, and audit hardware and software inventory.
 </li>
 <li>
 Maintain a high level of responsiveness, communication, and professionalism.
 </li>
 <li>
 Evaluate and solve advanced technical issues.
 </li>
 <li>
 Provide technical guidance and training to end-users.
 </li>
 <li>
 Maintain and support a O365, VDI and mobile environment.
 </li>
 </ul>
 
 
 
 
 Required Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree required.
 </li>
 <li>
 Ideal candidate should have 1 to 3 years of professional experience.
 </li>
 <li>
 Windows 11 Enterprise operating system and Microsoft Office 365 Suite of applications.
 </li>
 <li>
 Network fundamentals (connections, components, protocols).
 </li>
 <li>
 Active Directory (structure, policies, management).
 </li>
 <li>
 Experience with Local and Remote user assistance.
 </li>
 <li>
 Intune Mobile Device Management.
 </li>
 <li>
 Proficient with Laptops, and physical desktops.
 </li>
 <li>
 Experience using AI tool to assist in end user problem analysis support. Including Copilot, ChatGPT and Claude.AI.
 </li>
 <li>
 Experience supporting users in a fast-paced environment with white glove service in person and over the phone.
 </li>
 <li>
 Quick learner with strong troubleshooting skills and the ability to work independently.
 </li>
 <li>
 Participation in an on-call rotation.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications:
 
 
 <ul>
 <li>
 VOIP systems management.
 </li>
 <li>
 Enterprise level video conferencing systems.
 </li>
 <li>
 Patch management and software deployment.
 </li>
 <li>
 Python or PowerShell Scripting.
 </li>
 <li>
 Understanding of Internet and network security.
 </li>
 <li>
 ITIL Process flow and Incident management.
 </li>
 </ul>
 
 
 
 
 
 Salary:
 
 $60,000 - $95,000
 
</div>

Help Desk Analyst

ECLARO

<div>
 
 IT Support Technician
 
 
 
 
 Job Number: 26-00511
 
 
 
 Use your skills where innovative technology solutions begin. ECLARO is looking for an
 
 IT Support Technician
 
 for our client in
 
 Astoria, NY.
 
 
 
 ECLARO&rsquo;s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you&rsquo;re up to the challenge, then take a chance at this rewarding opportunity!
 
 
 
 Position Overview:
 
 
 
 <ul>
 <li>
 Moderately experienced Level 1 IT Support Technician to provide hands-on help desk and technical support across multiple power plant locations in the New York City area.
 </li>
 <li>
 This role requires a self-sufficient technician who can independently troubleshoot and resolve day-to-day IT issues while traveling between sites.
 </li>
 <li>
 Prior field support experience and is comfortable working in industrial environments with minimal supervision.
 
 
 </li>
 </ul>
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Provide break/fix support for desktops, laptops, printers, and other hardware
 </li>
 <li>
 Perform printer troubleshooting and repair, including connectivity and hardware issues
 </li>
 <li>
 Support computer replacement, setup, and basic configuration
 </li>
 <li>
 Troubleshoot office applications, PDFs, and common end-user software issues
 </li>
 <li>
 Deliver basic network support, including:
 </li>
 <ul>
 <li>
 Connecting to switches
 </li>
 <li>
 Understanding patch panels
 </li>
 <li>
 Basic IP addressing and connectivity troubleshooting
 </li>
 </ul>
 <li>
 Assist end users with varying technical skill levels, including shared workstation environments
 </li>
 <li>
 Respond to and resolve daily help desk requests and on-site technical issues
 </li>
 <li>
 Travel between multiple sites across Queens, Staten Island, and Brooklyn on a rotating schedule
 </li>
 <li>
 Adhere to all safety protocols when working in power plant environments
 
 
 </li>
 </ul>
 
 Required Qualifications:
 
 
 
 <ul>
 <li>
 Proven experience as a Level 1 IT Support Technician (not entry-level or intern)
 </li>
 <li>
 Strong troubleshooting skills for:
 </li>
 <ul>
 <li>
 Desktop and laptop systems
 </li>
 <li>
 Printers and peripheral devices
 </li>
 </ul>
 <li>
 Working knowledge of basic networking concepts (switches, patch panels, IP addressing)
 </li>
 <li>
 Ability to work independently with minimal supervision
 </li>
 <li>
 Strong problem-solving and analytical skills
 </li>
 <li>
 Must be local to the NYC area and available for emergency support if needed
 </li>
 <li>
 Comfortable working in industrial/power plant environments with safety requirements
 </li>
 <li>
 Access &amp; Technical Environment
 </li>
 <ul>
 <li>
 Limited Active Directory access initially
 </li>
 <li>
 Access level similar to intern/junior support:
 </li>
 <ul>
 <li>
 Membership in local support group
 </li>
 <li>
 Local administrator rights on supported machines
 </li>
 </ul>
 <li>
 Responsibilities focused on endpoint and on-site infrastructure support
 
 </li>
 </ul>
 </ul>
 
 Pay Rate:
 
 $22.00-$23.00/Hour.
 
 
 
 If hired, you will enjoy the following ECLARO Benefits:
 
 
 
 <ul>
 <li>
 401k Retirement Savings Plan administered by Merrill Lynch
 </li>
 <li>
 Commuter Check Pretax Commuter Benefits
 </li>
 <li>
 Eligibility to purchase Medical, Dental &amp; Vision Insurance through ECLARO
 
 
 </li>
 </ul>
 If interested, you may contact:
 
 
 
 Marjorie Palmario
 
 
 
 
 marjorie.palmario@eclaro.com
 
 
 
 
 551-325-0533
 
 
 
 
 Marjorie Palmario | LinkedIn
 
 
 
 
 Equal Opportunity Employer:
 
 ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.
</div>

IT Support Technician (Level 1)

Johnson & Associates

<div>
 
 
 Location:
 
 New York or New Jersey
 
 
 
 Working Arrangement:
 
 Hybrid (2 days in office, 3 days remote)
 
 
 Salary: $80,000 - $120,000 ( Analyst or AVP dependant )
 
 
 
 
 
 
 The Opportunity
 
 
 
 
 
 
 We are partnering with a leading global bank to recruit a
 
 Loans Agency AVP / Analyst
 
 to join their
 
 Loans Agency Operations team
 
 . This is a unique opportunity for an experienced professional to take ownership of the administration and servicing of a complex loan agency portfolio, ensuring precision, compliance, and operational excellence.
 
 
 In this role, you will act as a key liaison between clients, banks, and internal stakeholders, providing technical expertise and leadership across the full lifecycle of agency and bilateral loan facilities. Your ability to interpret loan documentation, manage risk, and drive process improvements will be critical in delivering a seamless client experience.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 
 Loan Administration and Maintenance:
 
 </li>
 <li>
 Independently manage the daily loan administration of commitment facilities, including borrowings, rollovers, repayments, and prepayments.
 </li>
 <li>
 Review and approve loan deals, ensuring alignment with credit approvals and facility documentation.
 </li>
 <li>
 Provide technical support and consultative guidance to account officers and loan administration staff.
 </li>
 <li>
 
 Deal Execution and Closing:
 
 </li>
 <li>
 Lead the administrative aspects of new deal closings, including pre-closing coordination, documentation review, and funds flow management.
 </li>
 <li>
 Calculate, invoice, and disburse deal-related fees, ensuring accuracy and compliance.
 </li>
 <li>
 Coordinate with borrowers, agent banks, and internal teams to facilitate smooth transaction execution.
 </li>
 <li>
 
 Stakeholder Engagement:
 
 </li>
 <li>
 Serve as the primary liaison for clients, agent banks, and internal teams, resolving queries and ensuring timely communication.
 </li>
 <li>
 Collaborate with Treasury on rate settings, funding, and reconciliation activities.
 </li>
 <li>
 Support system migration initiatives, including LoanIQ training and process optimisation.
 </li>
 <li>
 
 Process Improvement:
 
 </li>
 <li>
 Identify opportunities for operational efficiency and contribute to ongoing process enhancements.
 </li>
 <li>
 Maintain the integrity and accuracy of all transactional data and records.
 </li>
 </ul>
 
 
 
 
 
 What We Look For
 
 
 <ul>
 <li>
 
 Experience:
 
 Loans agency administration experience
 </li>
 <li>
 
 Technical Skills:
 
 Proficiency in
 
 LoanIQ, ACBS
 
 , or similar loan administration platforms.
 </li>
 <li>
 
 Personal Attributes:
 
 Exceptional organisational skills, attention to detail, and the ability to thrive in a high-pressure environment. Strong communication and stakeholder management skills are essential.
 </li>
 </ul>
 
 
 
 
 
 Why This Role?
 
 
 
 This position offers the opportunity to work within a
 
 high-performing, growing, global team
 
 that values
 
 precision, innovation, and client service
 
 , within a collaborative environment offering a good work life balance. You will have the chance to
 
 shape processes
 
 , influence deal execution, and contribute to a portfolio of
 
 high-value, complex transactions
 
 . With a
 
 competitive salary
 
 ,
 
 hybrid working arrangement
 
 , and genuine autonomy, this role is ideal for professionals seeking
 
 technical depth and career progression
 
 .
 
</div>

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