information technology support technician

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information technology support technician Jobs in Houston

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account manager / sales support specialist Jobs in Houston

accounting specialist

technical support specialist

Stallion Infrastructure Services

<div>Stallion and Simetry are growing rapidly and looking for an entry-level Technical Support Specialist to join our Wireless Operations team. This role is ideal for individuals early in their IT or telecom careers who are eager to learn, troubleshoot, and grow within a technology-forward environment. You will play a key part in supporting wireless services, including working with SIM cards, mobile devices, carrier platforms, and support systems.

Responsibilities:
<ul>
<li>Troubleshoot wireless connectivity and IoT data issues across various devices</li>
<li>Respond to customer issues with attention to detail, urgency, and clarity</li>
<li>Activate, suspend, and deactivate lines across major carrier platforms (AT&amp;T, Verizon, T-Mobile)</li>
<li>Assist with provisioning and setup of routers, gateways, and hardware from vendors such as Peplink, Cradlepoint, Teltonika, Starlink, Semtech, and InHand</li>
<li>Monitor, identify, and resolve common network issues such as poor signal, APN misconfiguration, or network congestion</li>
<li>Maintain accurate inventory records and usage reports for SIMs</li>
<li>Communicate clearly and effectively with vendors and carriers to escalate and resolve issues</li>
<li>Learn and navigate various carrier portals and internal systems</li>
<li>Collaborate with internal teams to resolve technical issues and enhance support processes</li>
<li>Utilize creative and critical thinking to resolve complex support cases using all tools and documentation available</li>
<li>Apply a basic understanding of cybersecurity, private APNs, and IPSec VPN tunnels in daily troubleshooting</li>
</ul>
Qualifications Required:
<ul>
<li>0&ndash;2 years of experience in IT, telecom, or related technical support role</li>
<li>Basic understanding of cellular networking, IoT connectivity, and mobile device configuration</li>
<li>Strong attention to detail, organization, and time management</li>
<li>Excellent written and verbal communication skills</li>
<li>Ability to work independently and think critically under pressure</li>
<li>Comfortable using Microsoft Excel (e.g., filters, basic formulas)</li>
<li>Willingness to learn new tools, systems, and technologies</li>
<li>Ability to be on-call one weekend every 4 weeks</li>
</ul>
Preferred (Nice to Have):
<ul>
<li>Familiarity with IoT device vendors such as Peplink, Cradlepoint, Teltonika, InHand, Semtech, or Starlink</li>
<li>Experience with help desk or ticketing software</li>
<li>Working knowledge of APN settings, IP address routing, and cellular diagnostics</li>
<li>Exposure to carrier systems or wireless IoT/M2M platforms</li>
<li>Basic understanding of cybersecurity principles, IP networking, and VPN technologies</li>
</ul>
Relevant Education or Certifications (any of the following):
<ul>
<li>Associate's or Bachelor's degree in IT, Telecommunications, Cybersecurity, Computer Science, or a related field</li>
<li>CompTIA certifications (e.g., A+, Network+, Security+)</li>
<li>Cisco CCNA or similar networking certifications</li>
<li>Hands-on experience in lieu of formal education will also be considered</li>
</ul>
Why Join Simetry?

At Simetry, you'll gain real-world experience with enterprise-level telecom platforms, develop essential IT skills, and work with a tight-knit, experienced team that values curiosity and initiative. This is a great launchpad for a long-term career in networking, mobility, or technical operations.

Simetry is a division of Stallion Infrastructure Services, a market leader in infrastructure and logistics support across the U.S. energy and industrial sectors. 
 
Compensation: 45-55,000 + 6% STIP</div>

Technical Support Specialist

VAUGHN CONSTRUCTION

<div>About Us 
Vaughn is a regional commercial construction company operating throughout Texas. We are focused on building higher education, healthcare, and research buildings for commercial clients. As a sophisticated construction manager, we utilize the latest technology (including drones, laser scanners, 3D modeling, and 3D printing) to plan and build high-quality, enduring facilities. Further, we treat all employees like family in a family-like environment where our people are proud to work.

Our family is committed to safety, integrity, teamwork, excellence, and work ethic. Vaughn&rsquo;s leaders link our strategic priorities and resulting work activities to our core values, and we believe this drives excellence. Vaughn aims to retain and develop individuals aligned with our core values by providing life-changing opportunities.

OUR BIG WHY: We WOW our clients and provide life-changing opportunities for our people, while delivering our projects in a family atmosphere, where our people are proud to work.

Position Overview

Configures PCs, VOIP phones, iOS devices, network devices. Works with vendors to maintain the devices. Responds to end user queries.
<div>
Duties/Responsibilities 
<ul><li>Responds to user queries and technical support issues.</li><li>Performs setup and configuration of PCs.</li><li>Deploys desktop software including anti-virus, office productivity applications, enterprise applications, etc.</li><li>Configures and troubleshoots VOIP phones with the help of vendor&rsquo;s technical support.</li><li>Configures and troubleshoots iOS devices with the help of vendor&rsquo;s technical support.</li><li>Troubleshoots and arranges repairs of PCs with the help of vendor&rsquo;s technical support.
</li><li>Assists in creation and updating of procedures and documentation</li><li>Administers employee termination IT Administrator.</li><li>Promotes teamwork and positive communication among employees.</li><li>Assists in researching and implementing new software/hardware initiatives in the company.</li><li>Performs other duties and services to ensure a successful functioning of information systems.</li><li>Promotes Core Values of the Company and maintains excellent attendance and punctuality.</li></ul></div>

Education and Training
<ul><li>Highschool Diploma with Information Technology specific training or exposure.</li><li>Must have a clean and valid Driver&rsquo;s License and a personal vehicle</li><li>Position may involve occasional travel, mostly driving</li></ul>

Knowledge, Skills and Abilities
<ul><li>Good understanding of PCs, office network devices such as printers, scanners, VOIP phones, etc.</li><li>Basic understanding of networking (IP Addresses, DNS, etc.)</li><li>Good communication skills</li><li>Ability to deal with vendors and push open items to completion</li><li>Exposure to Audio-Visual systems is a plus</li></ul></div>

Helpdesk Technician

Information Technology Support Technician

Sungrow

<div>
 
 IT Support Technician The Company: Sungrow Power Supply Co., Ltd. (Stock code: 300274) is a globally recognized renewable energy company, specializing in R&amp;D, manufacturing, and services for solar, wind, energy storage, hydrogen, and electric vehicle solutions. Established in 1997, Sungrow is known for its innovative photovoltaic inverters, wind converters, EV chargers, energy storage systems, and hydrogen production technologies. Its products are sold in over 180 countries, with a cumulative installed capacity exceeding 740 GW by the end of 2024. Sungrow has contributed to national standards and holds numerous core technologies. With multiple industry awards and advanced R&amp;D centers, it ranks among the global leaders in clean energy. Guided by its mission &ldquo;Clean power for all,&rdquo; Sungrow continues to drive innovation and global sustainability.
 
 
 
 
 
 IT Support Technician:
 
 
 The IT Support Technician serves as the first point of contact for employees needing technical assistance at Sungrow USA&rsquo;s Houston office. This role provides Tier 1 and Tier 2 support, resolving basic IT issues, managing support tickets in ServiceNow, and troubleshooting hardware and software problems. Responsibilities include onboarding and offboarding employees, ensuring seamless access to the tools and systems required for their roles. The IT Support Technician directly impacts employee productivity and satisfaction by delivering prompt and effective IT support. The position offers opportunities to solve a variety of technical challenges, contribute to process improvements, and help shape the overall employee experience at Sungrow USA. Support is also provided to senior IT team members by helping manage their workload, coordinating documentation, and escalating complex issues as needed.
 
 
 
 
 
 This is an on-site position, requiring regular work at the Sungrow USA corporate office in Houston for approximately 80 to 100 percent of scheduled time. Employees must live within a reasonable commuting distance of the office, using personal judgment regarding commute time and cost.
 
 
 
 
 
 Essential Duties and Responsibilities: &bull; Serve as the first point of contact for IT support requests via ticketing system, chat, phone, and email. &bull; Provide Tier 1 and Tier 2 technical support for Sungrow USA, including desktops, laptops, mobile devices, printers, and other IT equipment. &bull; Diagnose, troubleshoot, and resolve hardware and software issues promptly. &bull; Manage support tickets in ServiceNow, including ticket intake, assignment, escalation, and closure. &bull; Monitor and prioritize incoming service requests, ensuring timely and accurate IT support. &bull; Conduct onboarding and offboarding activities for employees, including account setup and access management. &bull; Maintain and update IT documentation, escalation paths, knowledge base articles, and SOPs. &bull; Track and report on service level agreements (SLAs), ticket volume, and resolution metrics. &bull; Maintain hardware and software inventory, licensing, and asset records. &bull; Manage Service Catalog items and ensure CMDB accuracy. &bull; Support and maintain user account information, access privileges, and security groups. &bull; Assist with ServiceNow platform optimization and stay current with new features. &bull; Contribute to the development and implementation of IT policies, procedures, and best practices. &bull; Deliver user training and IT communications. &bull; Support ISO 27001 and SOC 2 compliance initiatives and assist with audits. &bull; Drive process improvements and automation, implementing ITIL-aligned best practices. &bull; Collaborate with engineers and other technical staff to resolve systemic issues and streamline workflows. &bull; Recommend improvements to IT service delivery and support process enhancements. &bull; Assist with IT projects and system upgrades as needed. &bull; Maintain positive relationships with staff and vendors. &bull; Escalate complex technical issues to senior IT staff when necessary. &bull; Perform other related duties as assigned.
 
 
 
 
 
 Minimum Requirements: &bull; 1+ years of IT support or service desk experience &bull; Proficient in Windows OS, Microsoft 365, and common business applications &bull; Experience with ServiceNow or similar ITSM/ticketing platforms. &bull; Familiar with troubleshooting hardware for computers, mobile devices, printers, and barcode scanners &bull; Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN). &bull; Experience with user account management in Active Directory, Entra ID, Okta, or similar systems. &bull; Excellent communication and interpersonal skills. &bull; Ability to work under pressure and handle complex technical issues.
 
 
 
 
 
 Education or Desired License and Certificates: &bull; Associate&rsquo;s or Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field, or equivalent work experience. &bull; Relevant IT certifications preferred: CompTIA A+, Network+ Microsoft 365 Certified: Endpoint Admin, ITIL 4 Foundation
 
 
 
 
 
 Additional certifications in ServiceNow, Microsoft 365, or other enterprise platforms are a plus Willingness to pursue ongoing professional development and certification as required by the role Competencies &bull; Customer Service &amp; Technical Support &bull; Incident &amp; Problem Management &bull; Hardware &amp; Software Troubleshooting &bull; Strong verbal and written communication skills; ability to adapt messaging for different audiences &bull; Proactive problem-solving approach and a collaborative mindset
 
 
 
 
 
 Travel 1%-10% as needed
 
 
 Work Location and Status: &bull; Full time, onsite at Sungrow USA office in Houston &bull; No visa sponsorship Compensation: &bull; Compensation commensurate with experience &bull; Competitive salary and annual bonus eligibility &bull; Comprehensive benefits package including health, dental, vision, and retirement plans &bull; Strong personal and company growth opportunities
 
 
 
 
 
 Sungrow is an equal opportunity employer.
 
 
 
</div>

MP NEXLEVEL, LLC

<div>Summary of Position:

The Support Analyst will be responsible for maintaining user uptime and improving computing experiences through effective remote problem identification and resolution while providing exceptional customer service. This person will receive service tickets indicating a user support request, that will need to be identified and will need to resolve the issues. The requests may involve working with other resources and vendors to deliver effective support services. The Support Analyst is responsible for follow up with service request tickets that they have been resolved and provide any additional technical support if needed to close the service ticket. This person will provide maintenance of the computer desktop and mobile environments, resolving problems, installing hardware and software, and supporting the internal IT helpdesk. Other responsibilities will include administration and internal support of the company&rsquo;s PCs, printers, servers, and related equipment.

Duties and Responsibilities:
<ul><li>Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature.</li></ul>
<ul><li>Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.</li></ul>
<ul><li>Install and support PC, laptop, tablet and mobile hardware and software (certifications from CompTIA, Microsoft or HDI are a plus).</li></ul>
<ul><li>Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function.</li></ul>
<ul><li>Participate in hardware and software reviews and recommend purchases.</li></ul>
<ul><li>Maintain inventory of installed software, manage software licensing, and create policies and procedures for upgrades.</li></ul>
<ul><li>Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.</li></ul>
<ul><li>Analyze and make recommendations for hardware and software standardization.</li></ul>
<ul><li>Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.</li></ul>
<ul><li>Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.</li></ul>
<ul><li>Identifying, troubleshooting, resolving, and documenting user system issues</li></ul>
<ul><li>Maintaining customer satisfaction in every step of the service delivery</li></ul>
<ul><li>Installing, provisioning, supporting, configuring, evaluating, maintaining, monitoring, and analyzing systems and software in a client/server network environment. This includes work in Active Directory, asset management software and other systems</li></ul>
<ul><li>Utilizing remote monitoring and management software to resolve user requests</li></ul>
<ul><li>Documenting, reviewing, and improving existing or new procedures and workflows</li></ul>
<ul><li>Responding to user support request tickets, calls, and emails</li></ul>
<ul><li>Assigning ticket severity</li></ul>
<ul><li>Updating service work notes</li></ul>
<ul><li>Prioritizing work to resolve complex support user issues</li></ul>
<ul><li>Establishing a high level of personal credibility and building strong relationships</li></ul>
<ul><li>Maintaining ownership of service tickets throughout the life span of the support request</li></ul>
<ul><li>Collaborating with other MP staff and vendor support resources to resolve requests</li></ul>
<ul><li>Participating in ongoing personal training and attainment of technical certifications</li></ul>
<ul><li>Ensuring the security of all configurations made on end user systems</li></ul>
<ul><li>Providing updates, status, and completion information to management</li></ul>
<ul><li>Train users to use technology that is required for their job</li></ul>
<ul><li>Backup technician to help support our external customers</li></ul> 


Essential Education and Qualifications:
<ul><li>Strong verbal and written communication skills</li></ul>
<ul><li>Ability to remain calm while handling and prioritizing many tasks simultaneously</li></ul>
<ul><li>Organizational skills</li></ul>
<ul><li>Strong technical aptitude in areas of OS repairs, malware remove, and general computer troubleshooting</li></ul>
<ul><li>Understanding of desktop/laptop/mobile computing platforms and their hardware and software</li></ul>
<ul><li>Working knowledge in Microsoft Windows, Server OS, Microsoft 365, Active Directory, domain security, group policy and computer networking</li></ul> 


Preferred Skills:
<ul><li>Windows OS</li></ul>
<ul><li>TCP/IP</li></ul>
<ul><li>Microsoft 365</li></ul>
<ul><li>Basic Active Directory understanding</li></ul> 


Physical Demands:
<ul><li>Ability to lift and/or move up to 50 pounds</li></ul>
<ul><li>Bending, stooping, kneeling</li></ul> 


Benefits offered to eligible employees include medical, dental, vision, and supplemental life insurance, along with Paid Time Off, paid Holidays, traditional and ROTH 401(k) options with company match, employee stock purchase plan, education assistance program, employee assistance program, training and development opportunities, Telecommunications Industry Registered Apprenticeship Program, and a Commercial Driver&rsquo;s License obtainment program. 


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.</div>

DESKTOP SUPP ANALYIST II

Universal Processing

<div>This role is intended for Mandarin / Vietnamese / Spanish fluent speakers. 
 
Are you ready to go uP?<ul><li>
We are named in Top Workplaces NYC for 2024</li><li>
We are one of the winners of USPAACC&rsquo;s Fast 100 Asian American Business awards</li><li>
We are recognized as one of the Top 5000 in Inc. Magazine&rsquo;s Fastest Growing Private Companies</li><li>
We were a finalist for Best ISO of the Year by ETA in 2024</li><li>
We were awarded as a Growth Accelerator on the CO-100, an exclusive list that the U.S. Chamber of Commerce recognizes as America's top 100 small and medium sized businesses</li></ul>
Want to learn more about our company events? 
Click here: Universal Processing Company Events 
 
Why Should You Join Universal Processing?<ul><li>
You want to work at a minority owned Fintech company that empowers small to medium-sized businesses</li><li>
You are passionate to serve and support our local community and their growth</li><li>
You get on-the-job training to get you familiar with the industry and the role</li><li>
You get medical, vision, and dental coverage, generous PTO, 401k</li><li>
We offer periodic performance review for potential salary increase</li></ul>
Compensation: This is a non-exempt position, with a monthly salary of $3,000 during the probationary period. Upon successful completion of the probationary period, the base rate will increase to $3,300 per month. 
 
Role Summary: The Technical Support role is a fully onsite position 5 days a week. This position is a critical role that interacts directly with our clients, supports our sales effort, and troubleshoots our systems. The Standard Shift for this role will be from 10:00 AM CST to 7:00 PM CST. 
Responsibilities:<ul><li>
Prepare, install, and configure software &amp; hardware for deployment</li><li>
Onboard and train new users for newly deployed software and hardware</li><li>
Perform remote troubleshooting over the phone and through remote control tools</li><li>
Identify and analyze issues for software and/or hardware</li><li>
Partner with the Operations and Sales departments to provide the best solution for POS inquiries</li><li>
Collect feedback from end-users and work with the Development team for future product improvement</li><li>
Assist in inventory tracking and management</li></ul> 
Qualifications:<ul><li>
Must be authorized to work in the US at the time of hire. We are an E-Verify employer!</li><li>
Bilingual proficiency in English AND Mandarin OR Vietnamese OR Spanish is required, both written and verbal.</li><li>
Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Network Administration, or related field is a plus</li><li>
Strong communication skills, critical thinking, detail-oriented, and analytical abilities.</li><li>
Able to actively listen to clients and interact with clients in a friendly and patient manner</li><li>
Able to take initiative to solve problem effectively</li><li>
Self-motivated to learn new systems and installation of products</li><li>
Able to accomplish tasks before deadlines and be detail-oriented</li><li>
Able to work efficiently as part of a team and as an individual</li><li>
Proficient with Excel and Word</li></ul> 
About uP: 
Since 2003, Universal Processing has dedicated itself to growing the unique needs of small and medium-sized businesses by putting people before profits. Differentiated from the major credit card processing providers, UP&rsquo;s consultants and support team speak the languages its clients speak, and the business focuses on ingenious customer service, care, support, and reasonable pricing. Today, the Company successfully serves 22,000 clients across the nation. Within 10 years of business, the Company emerged as one of the fastest-growing payments processing companies in the U.S. Nominated as the best ISO of 2024 by ETA and awarded as a Growth Accelerator in CO-100, the Company is soon to become the second AAPI owned payment processor company in US history. In February 2024, Universal Processing changed its branding to Let&rsquo;s Go uP, to commemorate its legacy and evolution. 
 
At Let&rsquo;s Go uP, we are an equal employment opportunity employer. 
 
To learn more about us, please visit us at: https://letsgoup.com. 
 
Let's Go uP Together!
lhTVfIJeVP</div>

Bilingual Technical Support

United Imaging Healthcare Solutions

<div>Description: 
The Regional Support Engineer, will provide technical support to the Field Service team and act as a primary technical liaison between the business unit and the field. The position will require the ability to deliver customer service that delights and positively differentiates the United Imaging Healthcare experience for our customers. The successful candidate will have many years of experience in Healthcare IT or Medical Imaging Systems support, service, and repair. He / she will also help lead the tactical buildup of multi-modality workstations and server experience in the customer service organization as we go through a period of fast growth. The Region Support Engineer must demonstrate the ability to live and work in fast paced environment with a group of colleagues striving to build a successful and collaborative team to support healthcare customers across the country. The position will report to the head of TS.
Duties &amp; Responsibilities<ul><li>
Acting as Regional Support Specialist for HSW (Healthcare Software) systems in the USA: providing rapid technical support to Customer Service Engineers and Customers, both remote and on-site as needed.</li><li>
Responsible for technical knowledge transfers to field-based Customer Service Engineers to drive world class first-time-fix rates.</li><li>
Responsible for developing and delivering technical service training courses at our Training Center in Houston, Texas.</li><li>
Providing technical support as required to the Field Service Teams in order to drive world class customer satisfaction.</li><li>
Responsible for triaging, coordinating, managing, and closing customer escalations; working closely with the Field Service and BU teams.</li><li>
Acting as a technical interface between HSW Business Unit and US Field Service organization for HSW modality.</li><li>
Tracking, monitoring, and communicating top reliability and serviceability issues as reported by the field.</li><li>
Providing guidance and input to Field Service team relative to siting, installations, tooling, test equipment and other areas required to provide high levels of customer service.</li></ul>
Requirements: 
Education<ul><li>
Associate&rsquo;s Degree or bachelor&rsquo;s degree in IT, Computer Science, Radiologic Technology, Health Information Management, or related field.</li></ul>
Experience<ul><li>
Minimum 3-5 years&rsquo; experience in healthcare IT, or medical imaging systems support (e.g., PACS, RIS, or DICOM-based software).</li><li>
Deep understanding of installing, configuring, upgrading, and troubleshooting medical imaging software, workstations, and servers.</li><li>
Hands-on experience setting up and managing remote server capabilities for diagnostics and support (e.g. VPNs, remote desktop/tools, secure remote access, and monitoring software.</li><li>
Field service / technical support experience in high tech medical imaging</li><li>
Working knowledge of DICOM standards, HL7 integration, radiology worklows, and image data transfer between modalities (CT, MRI, X-ray, etc.) and systems.</li><li>
Team player, enjoys working with people and committed to providing excellent customer satisfaction</li><li>
Totally Customer focused with a passion for solving customer problems</li><li>
Ability to travel extensively throughout the US (75%) and international</li></ul> 
Working Conditions:
Magnetic Environment Exposure:
This position requires working in an environment where strong magnetic fields may be present. Employees may be exposed to powerful magnets, electromagnetic equipment, or other devices that generate magnetic fields.
Risk to Ferrous Metals in the Body:
Due to the nature of the magnetic environment, employees must not wear or carry ferrous metals on their person while in the designated work area. This includes, but is not limited to, metal objects such as steel, iron, and other ferrous materials. Additionally, employees with implants, medical devices, or foreign objects containing ferrous metals within their body (e.g., certain surgical implants, pacemakers, or metal pins) may be at risk and must disclose any such conditions to their supervisor prior to starting work.
Diversity, Equity, and Inclusion
United Imaging is an Equal Opportunity Employer. Diversity, equity, and inclusion matter. United Imaging provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.*Note: Relocation is not available for this role.</div>

Regional Support Engineer

Explore 525+ Technical support specialist in Houston this April. Find roles across top companies and apply now to boost your career.

525 technical support specialist jobs In Houston

Technical Support Specialist

Helpdesk Technician

Information Technology Support Technician

Information Technology Support Technician

DESKTOP SUPP ANALYIST II

Bilingual Technical Support

Regional Support Engineer