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technical support specialist

Dale WorkForce Solutions

<div>
 
 Job Summary
 
 
 
 We are seeking a dedicated and knowledgeable Technical Support Specialist to join our team. As an End User Support IT Specialist, you will provide on-site and remote
 
 
 technical support for internal end-user software, hardware, and connectivity. We are looking for a driven, self-directed, technical professional who can work both
 
 
 independently and with the broader support team. The End User Support team is
 
 
 singularly focused on delivering a seamless technology experience for all users. The
 
 
 right candidate is capable of quickly and efficiently resolving a wide range of technical issues while providing top-tier customer service to our end users.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Identify, triage, troubleshoot, diagnose, and resolve complex technical problems via
 
 
 </li>
 </ul>
 in-person, phone, chat, and email-based support channels.
 
 
 <ul>
 <li>
 Troubleshoot technology issues related to hardware, software, user accounts, trading
 
 
 </li>
 </ul>
 environments, operating systems, and mobility
 
 
 <ul>
 <li>
 Fulfill IT hardware requests requiring delivery, setup, or low-level hardware
 
 
 </li>
 </ul>
 troubleshooting for end users in the office where you're based.
 
 
 <ul>
 <li>
 Escalate issues to senior members of the technical support team, infrastructure
 
 
 </li>
 </ul>
 teams, platform engineering teams, and/or third-party vendors to ensure end-user
 
 
 issues are fixed at their root and do not recur.
 
 
 <ul>
 <li>
 Provide excellent customer service experiences for all end users, traders, and senior
 
 
 </li>
 </ul>
 leadership, acting as the end user's advocate, ensuring their issues are fully fixed and
 
 
 they have an optimal IT experience.
 
 
 <ul>
 <li>
 Collaborate effectively with both local and remote or distributed team members to
 
 
 </li>
 </ul>
 accomplish small support tasks and large technical projects.
 
 
 
 What We're Looking For
 
 
 
 <ul>
 <li>
 7
 </li>
 <li>
 years of relevant technical support experience in a medium to large, complex, and
 
 
 </li>
 </ul>
 fast-moving enterprise environment.
 
 
 <ul>
 <li>
 Advanced knowledge of Windows, macOS, Linux, iOS, Android, networking, and
 
 
 </li>
 </ul>
 information security topics.
 
 
 <ul>
 <li>
 Working knowledge of Active Directory, Azure, Intune, DNS, DHCP, Microsoft
 
 
 </li>
 </ul>
 Exchange, TCP/IP, and VPN.
 
 
 <ul>
 <li>
 Working knowledge of messaging platforms, telecommunication tools, collaboration
 
 
 </li>
 </ul>
 tools, and video conferencing (e.g., WebEx, MS Teams, Zoom).
 
 
 <ul>
 <li>
 Ability to communicate effectively and professionally across all settings to technical
 
 
 </li>
 </ul>
 and non-technical audiences of all tenure and seniority.
</div>

IT Support Specialist

Mustang Cat

Building Texas… Powering the World.
 
Since 1952, Mustang has proudly served the construction, oil & gas, power generation, marine, and manufacturing industries as the authorized Caterpillar® dealer for Southeast Texas. Start your career with Mustang Cat - one of America's Greatest Midsize Workplaces of 2025!
 
<ul>
<li>️ Now Hiring: VisionLink Specialist</li>
</ul>
(Data Analysis | Equipment Health | Predictive Maintenance)
 The VisionLink Support Specialist is responsible for supporting, optimizing, and expanding the use of VisionLink across the dealership’s customer base. This role serves as the primary internal and external resource for telematics support, customer onboarding, training, and performance monitoring.
 
The Specialist ensures customers receive actionable insights from connected assets to improve uptime, reduce operating costs, and increase overall equipment productivity
 
<ul>
<li>Why Join Mustang Cat’s Service & Analytics Team?</li>
</ul>
We’re more than just machines—we’re the people behind the performance. Mustang Cat offers:
 <ul>
<li>Great Work-Life Balance</li>
<li>Job Stability + Career Growth Opportunities</li>
<li>Comprehensive Benefits Package – Medical, Dental, Vision</li>
<li>401(k) with Employer Match</li>
<li>Tuition Reimbursement & Development Opportunities</li>
<li>Paid Time Off & Holidays</li>
<li>What You’ll Do as a VisionLink Specialist:</li>
</ul>
Key Responsibilities
 VisionLink Customer Support
 <ul>
<li>Provide frontline support for VisionLink-related inquiries from customers and internal teams.</li>
<li>Assist customers with account setup, asset visibility, subscriptions, and dashboard configuration.</li>
<li>Troubleshoot telematics hardware and connectivity issues (Product Link devices, cellular/GPS communication).</li>
<li>Coordinate with Caterpillar technical support when escalation is required.</li>
</ul>
Customer Onboarding & Training
 <ul>
<li>Lead customer onboarding sessions for new machine deliveries.</li>
<li>Conduct virtual or in-person VisionLink training sessions.</li>
<li>Develop quick-reference guides and internal best practices documentation.</li>
<li>Ensure customers understand features including:</li>
</ul>
o Health alerts
 o Utilization tracking
 o Preventive maintenance scheduling
 o Productivity analytics
 o Fuel and idle reporting
 <ul>
<li>Identify opportunities to increase VisionLink subscription penetration.</li>
<li>Support CVA and Services Commitment initiatives through telematics utilization.</li>
</ul>
Internal Dealer Support
 <ul>
<li>Train Sales, Parts, and Service teams on VisionLink capabilities.</li>
<li>Support sales efforts by demonstrating telematics value to prospects.</li>
<li>Assist with reporting needs for leadership (utilization trends, adoption rates, subscription growth).</li>
<li>Partner with Condition Monitoring Analysts to translate telematics data into customer value.</li>
<li>What We’re Looking For:</li>
<li>Experience in data analytics, data science, or a related analytical role</li>
<li>Strong ability to collect, interpret, and analyze data from multiple sources</li>
<li>Proficiency with Microsoft Office and database systems</li>
<li>Excellent written and verbal communication skills</li>
<li>Ability to work collaboratively across teams and departments</li>
<li>Strong attention to detail with effective organization and time management skills</li>
</ul>
✅ Additional Helpful Skills: 
<ul>
<li>Associate’s degree or technical certificate in a mechanical, technical, or related discipline</li>
<li>Prior experience as a diesel technician or in a heavy equipment service environment</li>
<li>Experience performing root-cause analysis and identifying machine issues</li>
<li>Familiarity with Caterpillar equipment and condition monitoring tools such as VisionLink, Cat Inspect, SIS, and Foresight</li>
</ul>
Check out the Mustang Cat Anthem to see our mission in action!
 
Having trouble logging in? Create an account through the link on the "Sign In" pop-up window, and apply today!
 
Mustang Cat is an Equal Opportunity Employer.

VisionLink Support Specialist

McGuireWoods LLP

<div>Overview:
<div>
We are seeking a Senior Practice Support Specialist to serve as a strategic litigation technology partner to our attorneys and case teams. This role supports complex litigation matters across the full eDiscovery lifecycle - from early data strategy and processing through trial presentation. The ideal candidate is a highly collaborative team player who combines deep technical expertise with strong legal knowledge and a client-service mindset. This position is available in our Houston, Dallas, Chicago, Los Angeles, and San Francisco offices.</div><div> 
</div><div>McGuireWoods, one of the world&rsquo;s leading law firms, has provided legal solutions to corporate, individual and nonprofit clients since 1834. Along with excellent benefits, McGuireWoods offers most employees a hybrid remote option allowing flexibility and work-life balance. Our Applicant Disclosures describe your rights. Our Privacy Statement describes how we will process and safeguard your personal data.</div>
Responsibilities:
<ul><li>Partner closely with attorneys, paralegals, IT, and vendors to deliver seamless litigation technology support</li><li>
Advise case teams on best practices across the full EDRM lifecycle</li><li>
Lead complex eDiscovery workflows, including data processing, document review management, and productions</li><li>
Provide hands-on trial support, including deposition synchronization, video clips, exhibit management, and in-court presentation</li><li>
Serve as a consultative resource on defensible, cost-effective data management strategies</li><li>
Act as a subject matter expert in litigation support tools and emerging technologies</li><li>
Provide training and mentorship to team members</li><li>
Participate in on-call support and provide after-hours assistance as required</li></ul>
Qualifications:
<ul><li>Bachelor&rsquo;s degree required (Information Technology, Computer Information Systems, or related discipline preferred)</li><li>
Legal background required, with in-depth knowledge of litigation processes</li><li>
Extensive experience supporting complex litigation matters</li><li>
Strong proficiency in RelativityOne, Nuix, LAW PreDiscovery, and trial presentation software (OnCue preferred)</li><li>
Demonstrated ability to manage multiple priorities and work effectively under pressure</li><li>
Exceptional communication and client service skills</li><li>
Highly collaborative team player with the ability to work independently</li><li>
Willingness to travel and provide on-call support as needed</li></ul><div>
Have more questions? Connect with a recruiter directly. #LI-KB1</div></div>

Sr. Practice Support Specialist

S+S Industries

<div><div>S+S Industries is GROWING!</div>
<div><div><div>Want to be part of an amazing organization that knows their employees are one of their most valuable assets?</div>
<div> 
S+S is family owned and has been in business for over 40 years. We are a leading provider of electroplated coatings in the oilfield, power generation, consumer goods, and automotive industries.</div>
<div></div><div>We are currently seeking an IT Desktop Support that wants to grow with S+S and be a part of our team!</div>
<div></div><div>The IT Desktop Support is responsible for providing hands-on technical support for end users, maintaining desktop systems, troubleshooting hardware and software issues, and ensuring reliable day-to-day IT operations. This role supports PCs, printers, network connectivity, and assists with system administration tasks under the direction of the IT Administrator. 
 
This position is located in Houston, TX 77011 (East Downtown).</div>
</div>
<div></div><div>Qualifications:</div>
<ul><li>Minimum 2 year experience in IT desktop support</li>
<li>Strong troubleshooting and critical-thinking</li>
<li>Ability to multitask and maintain effectiveness in a fast-paced environment</li>
<li>Excellent communication and organization skills</li>
<li>Familiarity with:
<ul><li>Windows / PC hardware</li>
<li>Windows Servers</li>
<li>Microsoft Azure</li>
<li>Firewalls, routers, and switches</li>
<li>Printers/scanners</li>
<li>VMware virtualization</li>
<li>Data backups</li>
<li>Security</li>
</ul></li></ul><div>Responsibilities (include, but are not limited to):</div>
<ul><li>Provide onsite and remote technical support for employees</li>
<li><div>Install, configure, and troubleshoot Windows operating systems and PC hardware</div>
</li><li><div>Support and maintain Windows-based workstations and Windows Servers (user-level administration)</div>
</li><li><div>Install, configure, and maintain printers and scanners</div>
</li><li><div>Maintain inventory of IT equipment and supplies</div>
</li><li><div>Document support tickets and resolutions</div>
</li></ul><div>Minimum 2 year experience in an IT Support role 
Shift: Monday-Friday 8:00am-5:00pm</div>
<div>Compensation: Depending on experience</div>
<div></div><div>S+S Industries offers the following benefit options:</div>
<ul><li>Probationary Period Excellence Bonus</li>
<li>Paid Time Off</li>
<li>Benefits package (Medical, Vision, Dental, etc.)</li>
<li>401(k) Retirement Plan</li>
<li>Company Paid Holidays</li>
</ul><div>This position in located in East Downtown near Navigation and Wayside Dr.</div>
<div></div><div>Must pass drug screen and background check prior to employment offer.</div></div></div><div></div>

IT Desktop Support

Toshiba International Corporation

<div>
 
 We are Toshiba. We have an unwavering drive to make and do things that lead to a better world.
 
 
 
 At Toshiba, we commit to raising quality of life for people around the world, ensuring progress that is in harmony with our planet. Our core values include: Do the Right Thing, Look for a better way, Always consider the impact and Create Together.
 
 
 
 Job Summary
 
 
 
 The Level 1 IT Helpdesk Technician is the first point of contact for end-users seeking technical assistance. This role is responsible for providing basic support and troubleshooting for hardware, software, and network-related issues. The technician will log and manage support tickets, escalate complex issues, and ensure timely resolution to maintain business continuity.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Respond to user inquiries via phone, email, chat, or in-person.
 </li>
 <li>
 Diagnose and resolve basic technical issues related to desktops, laptops, printers, mobile devices, and software applications.
 </li>
 <li>
 Log all support requests in the ticketing system and maintain accurate documentation.
 </li>
 <li>
 Escalate unresolved issues to Level 2/3 support or appropriate teams.
 </li>
 <li>
 Assist with user account setup, password resets, and access permissions.
 </li>
 <li>
 Perform routine maintenance tasks such as software updates and system checks.
 </li>
 <li>
 Provide excellent customer service and follow up to ensure user satisfaction.
 </li>
 <li>
 Maintain inventory of IT equipment and supplies.
 </li>
 <li>
 Support onboarding and offboarding processes for employees.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent; associate degree or IT certifications (CompTIA A+, Microsoft, etc.) preferred.
 </li>
 <li>
 0&ndash;2 years of experience in IT support or helpdesk environment.
 </li>
 <li>
 Basic understanding of Windows and macOS operating systems.
 </li>
 <li>
 Familiarity with Microsoft Office Suite, email clients, and remote desktop tools.
 </li>
 <li>
 Strong communication and problem-solving skills.
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 <li>
 Customer-focused with a positive attitude.
 
 
 </li>
 </ul>
 
 Working Conditions
 
 
 
 <ul>
 <li>
 On-site work
 </li>
 <li>
 May require occasional evening or weekend support.
 </li>
 <li>
 Ability to lift and move IT equipment as needed.
 </li>
 </ul>
</div>

Technician Helpdesk I

Cenikor Foundation

Cenikor's Value Proposition - What's In It for You? PURPOSE in your work - service to others, giving back to your community, helping to save lives, being fulfilled at work. See how we served last year. COMPETITIVE PAY, BENEFITS, PAID TIME OFF, $2k - $4k TUITION REIMBURSEMENT, up to 10% 401K and BONUSES - we hire and reward high performers. Benefits for full-time team members include Medical, Dental, Vision, Basic Life &amp; AD&amp;D, LTD, STD, Accident, Critical Illness, HRA/FSA STABILITY and GROWTH - more than 55 years in business - our strong financial processes support our drive to serve more people and ensure stability for our team members. CONTINUOUS LEARNING and PROFESSIONAL DEVELOPMENT - we are committed to developing our leaders in their desired career path and promoting from within. We have Cenikor Career Pathways Program that you can join after 90 days of employment. We also have an annual leadership development program with assigned mentors to help you achieve your professional goals. More than 25% of our total employees have been promoted the last 4 years. STUDENT LOAN FORGIVENESS - The Public Service Loan Forgiveness (PSLF) forgives your qualified student loans if working for a non-profit for a specific period of time. Find out more here. The work we do isn't easy. If you like purposeful hard work, serving others and having FUN with your team while achieving goals, Cenikor will be the right place for you! SCHEDULE: Monday - Friday 9am-3pm PART TIME ESSENTIAL FUNCTIONS: Provide technical and application support, guidance and training to end users. Provide support for desktops, laptops, tablets, smart phones, network printers and applications Provide direct, phone and email support to end users Enter and track issues until resolved using a centralized support ticketing system. Identify, prioritize and problem-solve technical and user incidents. Develop knowledge base/self-help documents/materials, and training materials in collaboration with Training and Help Desk support teams. Perform installations, repairs and preventative maintenance of workstations. Document, maintain, analyze and troubleshoot desktops and applications issues. Create and maintain IT asset documentation, and device configurations. Participate in IT related team meetings and complete follow-up tasks as assigned. Collaborate with internal and external IT partners/teams as required. Work independently on minor projects and daily ongoing tasks/support. Assist with special projects when needed and work in team environments on local and foundation-wide IT projects. Research, evaluate, and stay current on emerging technologies and tools. Update knowledge base with documented resolutions and escalate problems as necessary to your supervisor. Ensure completion of Big 5 performance management tool by the required deadline and use of SMART goals to support annual performance compensation review. Uphold the core principles of Cenikor's culture and create a positive working environment for all team members. Perform additional duties as assigned and consistent with the non-exempt functions as assigned in this job description. QUALIFICATIONS FOR THE POSITION: Skills, Knowledge and Abilities: Proven and demonstrated strong technical working knowledge of business networking environments. Ability to troubleshoot client/server applications and the ability to learn new environments with minimal supervision. Ability to work with attention to detail and excellent organizational skills. Ability to evaluate, identify, and adjust tasks and project assignments based on resource capacity, skillsets, and availability. Ability to work effectively with a wide range of team members in a diverse community. Self-starter with desire to learn and eagerness to elevate the efficiency of the department and agency. Strong oral and written communication skills. Ability to be both patient and persistent with follow through until task completion. Ability to consistently uphold the Core Principles of Cenikor's Culture: o Demonstrate mission of service to our clients o Positive, respectful communication with both staff and clients o Demonstrate self-motivation and perseverance to achieve goals o Role model appropriate, professional behaviors including appropriate client boundaries o Work effectively as part of a team, helping to set up others for success Education: IT related Associate's degree or equivalent from 2-year college or technical school, Bachelors from a 4-year college preferred Microsoft, CompTIA, ITIL Certifications preferred Experience: Minimum 2 years' experience with the following: Similar duties supporting approximately 200+ end users Desktop configurations, application deployment and OS upgrades Windows PowerShell, Office365 Active Directory Windows 10 to Windows 11 Client / Server Networking All MS Office products Physical Requirements: Sitting in normal position for extended periods of time. Reaching by extending hand(s) or arm(s) in any direction. Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard. Communication skills using the spoken word. Ability to see within normal parameters. Ability to hear within normal range. Ability to safely, frequently and independently move and handle heavy objects as needed. Ability to travel to facilities by various transportation means, up to 50% of time. Licensure Required: Valid Driver's License required IMPORTANT NOTES: EQUAL OPPORTUNITY EMPLOYER DRUG-FREE WORKPLAC People with a criminal record are encouraged to apply Application Question(s): <ul><li>Are you aware this is a PART TIME position? </li><li>This is a 100% in office position. We are located in West Houston at I10 and Kirkwood. Is this a reasonable commute for you?</li><li>What are your hourly rate expectations? </li></ul>Work Location: In person

IT Systems Specialist - Houston, TX

Raymond James

<div>Job Description Summary
Formulate new business proposals, develop company forecasts and valuations, evaluate merger and acquisition scenarios and prepare documents related to the public and private issuance of stock. Will work on every aspect of the transaction process, including participating in drafting sessions, new business proposals and due diligence meetings.
Job Description
Responsibilities:
 
Advise others on how to design new processes and systems that meet professional standards.
 
Identify and evaluate complex, expertise-led solutions against a range of criteria to find the ones that best meet business needs.
 
Use data from a wide range of sources to analyze key themes and identify possible impacts on the business.
 
Develop and amend investment models to provide input to senior colleagues and/or help manage assigned portfolios.
 
Assign short-term work schedules to a team of subordinates in order to achieve expectations while following established timelines.
 
Explore issues or needs, establishing potential causes and barriers, as well as related issues.
 
May include such responsibilities as supporting internal customers or helping senior colleagues manage internal client relationships.
 
Write and edit material for various target populations, tailoring the tone and content to match the needs and expectations of each audience.
 
Develop and deliver financial guidelines and protocols to ensure the company complies with regulations and good financial practice.
 
Provide specialist advice on the interpretation and application of policies and procedures, resolving queries and issues and referring very complex or contentious issues to others.
 
Contribute to the management of partnering relationships with internal clients, building effective working relationships and providing high-quality professional services to support in delivering business strategy and plans.
 
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
 
Manage relationships with small clients while also helping senior colleagues manage relationships with larger key clients and customers.
 
 
Skills:
 
Acts as the organization's authority and established expert on understanding and using standard office equipment and standard software packages to support business processes.
 
Works independently and provides guidance and training to others on analyzing data trends for use in reports to help guide decision making.
 
Applies comprehensive knowledge to act independently while providing guidance and training to others on using clear and effective verbal communications skills to express ideas, request actions and formulate plans or policies.
 
Works without supervision and provides technical guidance when required on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives.
 
Works without supervision and provides technical guidance when required on developing, monitoring, interpreting and understanding policies and procedures, while making sure they match organizational strategies and objectives.
 
Works without supervision and provides technical guidance when required on interpreting and applying knowledge of laws, regulations and policies in area of expertise.
 
Works without supervision and provides technical guidance when required on developing appropriate plans or performing necessary actions based on recommendations and requirements.
 
Works at an advanced level to analyze potential solutions and create recommendations based on the expected benefits, costs, and overall value of the solution for key stakeholders. Typically works independently and provides guidance.
 
Works at an advanced level to understand business context, needs, rules, and architecture, as well as organizational structure, cultures, capabilities, and processes to document the current state of processes and the business. Typically works independently and provides guidance.
 
Works at an advanced level to interpret, contribute to, or lead business case creation with client departments to quantify current costs, justify project investment, and identify the return on investment. Typically works independently and provides guidance.
 
Uses comprehensive knowledge and skills to act independently while guiding and training others to orient the seller's organization around delivering to the key needs of their customers.
 
Applies comprehensive knowledge and skills to work independently while providing guidance and training to others on acquiring, organizing, protecting and processing data to fulfill business objectives.
 
Works at an advanced level to envision and document the future state of processes and products by identifying the solution scope, potential value of the future state, and the changes to the process, products, organization infrastructure, capabilities, and technology necessary to achieve the desired future state. Typically works independently and provides guidance.
 
Uses comprehensive knowledge and skills to act independently while guiding and training others to explore the depth and breadth of a problem, draw out the implications of not changing, and help clients self-discover and articulate the value of a solution.
 
Works at an advanced level to conduct gap analysis between current and future states to identify components of the overall change strategy. Typically works independently and provides guidance.
 
Uses comprehensive knowledge and skills to act independently while guiding and training others to uncover clients&rsquo; explicit needs and/or unforeseen opportunities and challenges.
 
Works without supervision and provides technical guidance when required on managing client accounts in a way that provides benefits both for the organization and its clients.
 
Conducts research and analyzes data without supervision while providing technical guidance as needed in order to develop a comprehensive understanding of customer and market conditions that enables maximum return on investments.
 
Communicates with other people without requiring supervision and provides technical guidance when required on speaking in a clear, concise and compelling manner.
 
Works without supervision and provides technical guidance when required on analyzing data from multiple sources to draw appropriate conclusions and make suitable recommendations.
 
Works without supervision and provides technical guidance when required on achieving full compliance with applicable rules and regulations in management and/or operations.
Education
Bachelor&rsquo;s: Accounting (Required), Bachelor&rsquo;s: Business Administration (Required), Bachelor&rsquo;s: Finance (Required)
Work Experience
General Experience &ndash; 10 to 15 years
Certifications
Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA)
Travel
Workstyle
Resident
<div>At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
 
 
We expect our associates at all levels to:
 
<ul><li>Grow professionally and inspire others to do the same
</li><li>Work with and through others to achieve desired outcomes
</li><li>Make prompt, pragmatic choices and act with the client in mind
</li><li>Take ownership and hold themselves and others accountable for delivering results that matter
</li><li>Contribute to the continuous evolution of the firm
</li></ul></div>At Raymond James &ndash; as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.</div>

Investment Banking Senior Analyst - Energy (Houston)

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