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technical support specialist

Praetorian Standard Inc

<div>Description:

The Technical Support Services Specialist is primarily responsible for the operation, fabrication, and issuance of NASA Controlled Access Area (CAA) badge transactions, JSC temporary passes, center specific badges and credentials, NASA Foreign National permits, JSC ID cards, bullet badges (media, overlays, and special events).
Requirements:

Essential Duties and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.<ul><li>
Assemble/mail security investigation forms/packages to employees and review all paperwork received for accuracy and completeness as they pertain to the PRP, I/T, NRP, and Foreign National security programs.</li><li>
Conduct background checks as required.</li><li>
Accomplish data entry requirements on personnel processed under the above listed programs.</li><li>
Accomplish document imaging for all personnel security and foreign national records.</li><li>
Prepare and file statistical reports, metrics, presentations, and spreadsheets as required.</li><li>
Fingerprint designated personnel for security checks, investigations or clearance purposes in accordance with Standard Operating Procedures.</li><li>
Complete all required reports, forms, and other documentation in accordance with established procedures.</li><li>
Other duties as assigned.</li></ul>
Supervision
This position has no supervisory components.
Minimum Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience<ul><li>
High school diploma or equivalent is required.</li><li>
One year of responsible administrative, secretarial, or badging experience preferred.</li></ul>
Skills, Certificates, Licenses, Registrations, Clearance<ul><li>
Must be authorized to work in the U.S.</li><li>
Must be able to obtain and maintain a Secret Security Clearance.</li><li>
Skill in operating a personal computer and standard office equipment.</li><li>
Working knowledge of a variety of computer software applications in word processing, spreadsheets, database, (such as: MSWord, Excel, Access, PowerPoint), and Outlook.</li><li>
Strong interpersonal skills and the ability to work closely with others.</li><li>
Ability to work flexible hours to accommodate mission requirements.</li><li>
Possess strong analytical skills, excellent verbal and written communication skills, and an in-depth understanding of various computer software applications to include Microsoft Word, Excel, and Power Point.</li><li>
Knowledge of standard office and administrative practices and procedures including business letter writing, records management, report preparation, and filing methods, correct English usage, including spelling, grammar, punctuation and vocabulary; modern office methods, equipment and procedures.</li><li>
Ability to provide varied technical and administrative assistance; use initiative and sound judgment within established guidelines; organize, coordinate, and prioritize a variety of assignments with varying deadlines; work effectively under pressure with frequent interruptions; handle difficult, confidential and sensitive assignments; organize and maintain a variety of confidential records, reports and files.</li></ul>
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:<ul><li>
Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee may use repeated motions that include the arms, wrists, hands and/or fingers. The employee is occasionally required to walk, stand, climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.</li><li>
Work Environment - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment. During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.</li></ul>
PSI is a SDVOSB, Equal Opportunity and Affirmative Action Employer; we are a Drug-Free Workplace and comply with ADA regulations as applicable.
All applicants are considered for all positions without regard to race, religion, color, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state and local laws.
Further, we are required to take affirmative action to ensure equal employment opportunities for all persons. Equal access to programs, services and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact a management representative.
PSI participates in the E-Verify Employment Verification Program and may perform drug screenings as part of the application process where permissible by state law and required by contract.</div>

Technical Support Services Specialist

Eagle Analytical

<div>Position Summary

The IT Tech role is responsible for managing and maintaining both IT infrastructure and laboratory instrument software to ensure smooth operations and data integrity. This includes troubleshooting technical issues, supporting system upgrades, and coordinating with offsite IT teams and vendors. The position also involves providing user support, managing inventory, and collaborating with engineering and quality teams to ensure compliance with regulatory standards.
Essential Responsibilities
<ul>
<li>Assist and maintain local in-house servers, Internet infrastructure, and related equipment (e.g., switches, panels, cabling).</li>
<li>Manage IT and electrical inventory, including cords, backup batteries, cables, and printers.</li>
<li>Provide day-to-day troubleshooting support for computers, headsets, software, printers, SharePoint, and other technical tools used in both the laboratory and office environments.</li>
<li>File support tickets for issues such as user lockouts, software installations, new computer assignments, and technical troubleshooting.</li>
<li>Assist and troubleshoot software for laboratory instruments, including Scan RDI and Empower systems.</li>
<li>Assist with the Laboratory Environmental Monitoring System (LIMS), including user management, alarm handling, email notifications, and archiving process for Scan RDI and Empower server data, ensuring smooth data transfer to cloud servers.</li>
<li>Support the maintenance and updates of laboratory software to ensure compliance with operational standards and maintain data integrity. Adhere to and support company cybersecurity policies.</li>
<li>Research solutions using available information resources and advise users on the appropriate actions.</li>
<li>Actively participate in IT projects that fall outside the scope of help desk tickets.</li>
<li>Stay up to date with system information, changes, and updates.  Assist with related special projects, as assigned</li>
</ul>
Qualifications
<ul>
<li>Working knowledge of relevant software, hardware, and equipment operations.</li>
<li>Strong customer service skills and experience.</li>
<li>Proven experience in troubleshooting and providing help desk support.</li>
<li>Effective oral and written communication skills.</li>
<li>Strong problem-solving and technical support abilities.</li></ul></div>

IT Technician

DOGGETT JOHN DEERE

<div><div>Technical Communicator 
 
Classification 
Exempt 
 
Job Summary 
Establishes a knowledge center within the dealer organization to improve product resolution cycle times. Enables improved communication, sharing of best practices among all servicing locations. Works with the Service Managers/Service Advisors to help solve problems. Helps to improve Technician&rsquo;s diagnostic and repair abilities resulting in less downtime and reduced costs for our customers. Conducts preliminary investigations into machine problems using CCMS, Machine Dashboard and Expert Alert information, external information sources, previous experiences, and knowledge of machine systems.
 
 
Essential Functions</div>
<ul><li>Resource for Technicians, Service Managers/Service Advisors and Parts Leads to help resolve critical product problems by assisting in diagnosis and repair and sharing of best practices</li>
<li>Ensures all necessary information is documented within the CCMS case prior to submission to John Deere</li>
<li>Coordinates CCMS cases between Technicians and John Deere CCMS factory support as needed.</li>
<li>Works with John Deere as a partner in quality to help identify emerging product quality concerns and support problem resolution.</li>
<li>Identifies, communicates, and executes continuous process improvements in Service and Parts departments to ensure internal and external customer satisfaction.</li>
<li>Opens work orders and provides estimated labor and parts requirements, when possible, for technicians to resolve issues.</li>
<li>Maintains up to date technical knowledge of engine, hydraulics, and electrical systems and repair manual schematics acquired by specialized training within the company or previous experience.</li>
<li>Assists in identifying technical training needs or gaps by communicating with location Service Mangers / Service Advisors.</li>
<li>Prepares and analyzes Service department reports; uses data to help drive improvement and growth.</li>
<li>Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.</li>
<li>Ensure that company&rsquo;s reputation and image in the community is consistent with company core values</li>
<li>May participate in Service EDUCATE Training programs required for the development of skills and knowledge</li>
<li>Operates and maintains vehicles, tools and equipment required to perform job responsibilities</li>
<li>Maintains a clean work area and performs work in a neat and orderly fashion</li>
<li>Follows all safety rules and regulations while performing work assignments</li>
<li>Maintains knowledge of John Deere and competitive products</li>
</ul><div>Qualifications</div>
<ul><li>5+ years of experience in Service and Parts department operations; demonstrated experience consistently meeting performance metrics preferred</li>
<li>Experience with basic computer functions; experience using Service ADVISOR&trade;, Parts ADVISOR&trade;, or other computer based diagnostic repair tools preferred</li>
<li>Experience with the mechanical, electrical, and hydraulic systems used in off road, construction, lawn, or heavy equipment</li>
<li>Experience communicating effectively</li>
<li>Experience working with customers</li>
<li>Experience analyzing and interpreting data and reports</li>
<li>High School Diploma, GED, or equivalent experience required; Associate degree preferred</li>
</ul><div>Typical Physical Activity and Environmental Conditions: 
A major portion of every day will be spent outdoors walking, stooping, bending, climbing on and off machines. Ability to lift up to 50 lbs. Proper PPE is required for all training</div>
<div></div><div>The Technical Communicator must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and/or skills required of personnel so classified.</div>
<div> 
Doggett is an Equal Employment Opportunity Employer</div></div>

Technical Communicator

Patten Title Company

<div>
 The IT Support Representative provides day-to-day technical support for the organization&rsquo;s hardware, software, and network systems. This position focuses on troubleshooting user issues, maintaining system functionality, supporting onboarding/offboarding processes, and ensuring secure and efficient IT operations. The ideal candidate is service-oriented, technically capable, and comfortable supporting cross-functional teams.
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 User Support &amp; Troubleshooting
 
 
 <ul>
 <li>
 Serve as the primary point of contact for IT-related support requests.
 
 </li>
 <li>
 Troubleshoot hardware, software, network, and connectivity issues.
 
 </li>
 <li>
 Provide remote and in-person technical support to end users.
 
 </li>
 <li>
 Escalate complex technical issues to senior IT staff or external vendors.
 
 </li>
 <li>
 Assist with onboarding new employees, including workstation setup and system access.
 
 </li>
 <li>
 Provide basic user training and guidance on company systems and tools.
 
 
 
 System Maintenance &amp; Administration
 
 
 
 </li>
 <li>
 Set up and configure desktops, laptops, printers, and mobile devices.
 
 </li>
 <li>
 Manage user accounts, passwords, and access permissions.
 
 </li>
 <li>
 Install software updates, patches, and security configurations.
 
 </li>
 <li>
 Monitor system performance and report recurring issues.
 
 </li>
 <li>
 Maintain documentation of support tickets, resolutions, and IT procedures.
 
 
 
 Network &amp; Security Support
 
 
 
 </li>
 <li>
 Assist with troubleshooting network connectivity, VPN, and email issues.
 
 </li>
 <li>
 Support cybersecurity best practices including endpoint protection and access controls.
 
 </li>
 <li>
 Help enforce IT policies and data security standards.
 
 </li>
 <li>
 Assist with maintaining backups and supporting disaster recovery procedures.
 
 
 
 Equipment &amp; Asset Management
 
 
 
 </li>
 <li>
 Track and manage IT inventory including hardware and licenses.
 
 </li>
 <li>
 Coordinate equipment repairs and warranty claims when needed.
 
 </li>
 <li>
 Maintain organized records of assigned equipment and assets.
 
 </li>
 </ul>
 
 Key Competencies
 
 
 <ul>
 <li>
 Customer service mindset
 
 </li>
 <li>
 Problem-solving ability
 
 </li>
 <li>
 Technical aptitude
 
 </li>
 <li>
 Attention to detail
 
 </li>
 <li>
 Time management and prioritization
 
 </li>
 <li>
 Cross-functional collaboration
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 1&ndash;3+ years of experience in IT support or help desk roles.
 
 </li>
 <li>
 Associate&rsquo;s or Bachelor&rsquo;s degree in Information Technology or related field (or equivalent experience).
 
 </li>
 <li>
 Experience supporting Windows and/or macOS environments.
 
 </li>
 <li>
 Working knowledge of Microsoft 365 and common business applications.
 
 </li>
 <li>
 Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
 
 </li>
 <li>
 Strong troubleshooting and analytical skills.
 
 </li>
 <li>
 Excellent written and verbal communication skills.
 
 </li>
 <li>
 CompTIA A+, Network+, or similar certification preferred.
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 <ul>
 <li>
 Competitive salary
 
 </li>
 <li>
 Medical
 
 </li>
 <li>
 Dental
 
 </li>
 <li>
 Vision
 
 </li>
 <li>
 FSA and HSA options
 
 </li>
 <li>
 401(k) with employer matching up to 4% of salary
 
 </li>
 <li>
 Life insurance
 
 </li>
 <li>
 Paid Time Off
 
 </li>
 <li>
 Paid company holidays
 
 </li>
 <li>
 Short-term Disability
 
 </li>
 <li>
 Long-term Disability
 
 </li>
 <li>
 Discount program
 
 </li>
 <li>
 Employee Resource Services
 
 </li>
 <li>
 Fitness Membership discounts
 
 </li>
 </ul>
</div>

IT Support Representative

National Equipment Dealers

GENERAL SUMMARY: 
Assists with maintaining the division’s computers, printers, laptops, handhelds and other peripheral equipment. Installs and maintains hardware and software applications. Provides remote phone support and travels to multi-state locations as needed. Answers incoming helpdesk calls and responds to helpdesk emails. Provides 1st line technical support and training for the various company information systems. Applies system analysis techniques and procedures, including consulting with users, to determine hardware, software or system functional specifications.
 
Essential Duties And Responsibilities: 
<ul>
<li>Performs updates, maintenance, troubleshooting and repair for all hardware, including PC’s, laptops, peripheral, and mobile equipment to ensure proper functioning.</li>
<li>Responds to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs.</li>
<li>Assists with the monitoring and performing of archives, backups and restores.</li>
<li>Assists with the maintenance, troubleshooting and repair of the local area network and wide area network connectivity, including VPN tunnels, to ensure continuous service.</li>
<li>Performs the maintenance, troubleshooting and repair of all hardware, including PC’s, laptops, printers, handhelds and other peripheral equipment to ensure proper functioning.</li>
<li>Serves as the primary technical support contact for all computer/network related issues and problems.</li>
<li>Assist in maintaining an inventory and tracking of all computer software. Tracks user licensing of all software, including Microsoft Exchange, Windows, Office, RAS, ADP Payroll and other major systems.</li>
<li>Assist in maintaining an inventory and replacement schedule for all hardware and peripherals.</li>
<li>Reviews, monitors and maintain mobile devices and replaces as needed.</li>
<li>Assigns all company cell phones to users and insures property tracking in HRIS system.</li>
</ul>
Additional Duties And Responsibilities: 
<ul>
<li>Cross-trains to support certain functions of the route accounting software (RAS) as needed.</li>
<li>Assists with maintaining the inventory of surplus hardware and software library in a secure and orderly fashion.</li>
<li>Assists with technical training all network users.</li>
<li>Assists with maintaining the computer workroom and storage areas to ensure that they are clean and orderly.</li>
<li>Performs any additional duties as assigned by the IT Service Desk Manager.</li>
</ul>
Foundation Knowledge, Skills, and/or Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items listed below are representative of the knowledge, skill, and/or ability needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
<ul>
<li>Possesses technical proficiency in each of the following technologies: Microsoft Active Directory, Microsoft Windows server/desktop operating systems, server/desktop hardware, Microsoft Office and MS DOS.</li>
<li>Able to complete technical tasks with minimal supervision.</li>
<li>Able to work effectively in a multi-tasking environment.</li>
<li>Flexible; able to adapt well to change and work constructively under stress and pressure.</li>
<li>Able to interact with others positively and effectively. Able to listen actively to others in order to provide solid customer service.</li>
<li>Able to troubleshoot and diagnose problems and implement solutions in order to resolve technical problems.</li>
<li>Able to communicate clearly and effectively both verbally and in writing.</li>
</ul>
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
<ul>
<li>Must use own means of transportation (i.e. vehicle) to travel to remote facilities when needed, in order to service end user needs.</li>
<li>Able to move computer equipment weighing 15 to 25 lbs.</li>
<li>Able to reach, bend and stoop in order to troubleshoot computer equipment.</li>
</ul>
Educational/Vocational/Previous Experience Recommendations: 
<ul>
<li>Associates degree in computer science or related field preferred.</li>
<li>High School diploma or GED required</li>
<li>Valid driver's license and acceptable driving record required.</li>
<li>Minimum of 1-year experience working with Local Area Network (LAN), Wide Area Network (WAN), Microsoft desktop/server operating systems and general software applications required.</li>
<li>Previous technical support experience with IT Help Desk preferred.</li>
</ul>
Working Conditions: 
<ul>
<li>Normal office environment.</li>
<li>Possible exposure to electrical shock and machinery with moving parts.</li>
</ul>

IT Technician (NED Shared Services)

Hominis

Desired applicant must be proficient in responding to inquiries, resolving complaints, and troubleshooting technical issues via phone, email, or chat.Processing orders, updating customer information, and handling billing inquiries.Maintaining up-to-date knowledge of our services to provide accurate information.Pay: $16.00 - $18.00 per hourExperience:<ul><li>Customer support: 1 year (Required)</li></ul>Location:<ul><li>Houston, TX (Required)</li></ul>Work Location: Remote

Remote Customer Service Representative

Augment Professional Services

<div>Job Title 
HR Administrative Specialist (People Support Center)
Location / Worksite 
Onsite or Hybrid (Client Site &ndash; U.S.)
About Augment Professional Services (APS) 
Augment Professional Services (APS) partners with leading organizations across the Energy, Technology, Utilities, and Engineering sectors to deliver specialized talent, consulting expertise, and project support. Our mission is to connect experienced professionals with organizations executing complex projects and critical infrastructure initiatives.
Position Overview 
Augment Professional Services (APS) is seeking a detail-oriented HR Administrative Specialist to support People Support Center (PSC) operations within a dynamic, high-volume environment. This role serves as a primary point of contact for employees and managers, delivering responsive, high-quality HR support across a wide range of policies, processes, and systems.
The HR Administrative Specialist is responsible for managing employee inquiries via phone, email, and in-person interactions, ensuring accurate documentation, timely resolution, and exceptional service delivery. This position works cross-functionally with HR Centers of Expertise (COEs), People Solutions Partners (PSPs), and shared services teams including Payroll, Benefits, Recruiting, IT, and Security to ensure seamless employee lifecycle support.
The ideal candidate brings strong HR operations experience, proficiency in HRIS platforms, and a customer-focused mindset to support critical HR processes including onboarding, compensation changes, benefits administration, leave management, and employee transitions. This role contributes to continuous improvement initiatives and may support training, reporting, and special projects that enhance HR service delivery.
Qualifications
Required Technical Skills<ul><li>
High School Diploma or GED (accredited)</li><li>
Minimum of 4 years of experience in HR operations, HR shared services, or administrative HR support</li><li>
Strong working knowledge of Human Capital Management (HCM) systems (e.g., Oracle Cloud, PeopleSoft, or similar platforms)</li><li>
Experience processing HR transactions including salary changes, new hires, and terminations</li><li>
Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint</li><li>
Experience managing employee records, documentation, and HRIS data entry with high accuracy</li><li>
Ability to handle employee inquiries related to payroll, benefits, and HR policies</li><li>
Strong understanding of HR processes including onboarding, leave of absence, and compliance documentation</li></ul>
Preferred Experience / Qualifications<ul><li>
SHRM Certified Professional (SHRM-CP) credential (required)</li><li>
Professional in Human Resources (PHR) certification (required)</li><li>
Experience working in a centralized HR service center or shared services environment</li><li>
Familiarity with workforce management systems such as Kronos</li><li>
Experience supporting employee lifecycle processes in large or complex organizations</li><li>
Strong problem-solving skills with the ability to manage escalations and resolve issues efficiently</li><li>
Excellent verbal and written communication skills with a customer-service orientation</li><li>
Ability to multitask and prioritize work in a fast-paced environment</li><li>
Strong attention to detail and organizational skills</li><li>
Experience supporting HR projects, training initiatives, or process improvements</li></ul>
APS Consulting Footer 
Augment Professional Services (APS) delivers specialized talent, consulting expertise, and project support to organizations operating in complex technical environments. Our teams partner with clients across the Technology, Energy, Utilities, and EPC sectors to support critical initiatives in digital transformation, infrastructure modernization, engineering delivery, and industrial construction.
Through a flexible services model that includes managed services, project-based delivery, and embedded technical expertise, APS helps organizations accelerate innovation, scale capabilities, and execute high-impact initiatives with confidence.
Equal Opportunity Statement 
Augment Professional Services (APS) is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.</div>

HR Administrative Assistant

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