technical support specialist

Adrienne Casteel Armstrong

We are looking for a Remote Help Desk Specialist to provide technical support to employees or customers. The ideal candidate should possess advanced knowledge of computer systems, excellent diagnostic and communication skills, and the ability to troubleshoot issues efficiently.   Key Responsibilities:- Respond to support requests via various communication channels.- Troubleshoot hardware, software, and network issues.- Assist with password resets and system configurations.- Document incidents and escalate complex issues as needed.- Maintain knowledge of company systems and contribute to documentation. Qualifications:- High school diploma or equivalent; IT degree preferred.- 1–3 years of IT help desk experience.- Knowledge of Windows, macOS, Microsoft 365, and basic networking.- Experience with ticketing systems (e.g., ServiceNow, Zendesk). Preferred Qualifications:- IT certifications (e.g., CompTIA A+, Google IT Support).- Familiarity with remote desktop tools and Active Directory. Key Skills:- Technical troubleshooting, customer service, communication, time management, and attention to detail. Work Environment:- Fully remote, with possible evening or weekend shifts. Full-time or part-time options available.

Remote Help Desk Specialist

Pros.

<div>Service Desk Specialist I
About PROS:
PROS, Inc. is the leading offer management provider to the airline industry, helping airlines deliver seamless retail experiences designed to maximize revenue and margin growth. Powered by AI, the PROS Platform enables commercial teams to align capacity with demand and coordinate pricing, merchandising and offer strategies to construct and market optimal offers in real time. By optimizing every customer interaction, PROS helps airlines improve revenue performance and quality, increase commercial agility, attract more customers and build lasting loyalty. Learn more at pros.com.
Day in the Life of the Service Desk Specialist I:
Reporting to the Manager of the Service Desk, the Service Desk Specialist I is responsible for delivering technical support and resolving end-user issues through in-person, hands-on assistance at the desktop level. This role serves as the first point of contact for internal technology inquiries, providing troubleshooting, diagnosis, escalation, and resolution of hardware, software, and system-related issues. The Service Desk Specialist I assist with hardware and software evaluations and may prepare incident and service desk performance reports. The Service Desk Specialist helps differentiate PROS airline solutions by providing first-class customer service and ensuring a seamless technology experience for employees and customers.
Key responsibilities include:<ul><li>
Delivers exceptional, customer-focused technical support and service.</li><li>
Microsoft Windows 11 and Apple Mac OSX support</li><li>
Serve as technical resource / escalation point for all requests / tickets.</li><li>
Coordinate and/or perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring printers, systems and applications.</li><li>
Monitor and test fixes to ensure problems have been adequately resolved.</li><li>
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.</li><li>
May track and analyze trends in Service Desk requests and generate statistical reports as requested.</li><li>
Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.</li><li>
Attend training seminars, conferences, and trade shows to broaden knowledge of current and future Help Desk issues and technologies</li></ul>
Required Qualifications - About you:
We are looking for candidates who possess the combination of the following achievements, skills, and behaviors:<ul><li>
Strong knowledge of computer hardware.</li><li>
Strong knowledge of desktop and server operating systems.</li><li>
Knowledge of MS Office, Current Windows and Apple Mac Operating Systems</li><li>
Prior application support experience with and knowledge of programming languages.</li><li>
Working knowledge of a range of diagnostic utilities.</li><li>
Ability to work collaboratively with peers and internal clients.</li><li>
Ability to prioritize tasks and focus on assigned projects.</li><li>
Knowledge of Conference Room AV equipment is a plus</li><li>
Working knowledge of Intune and JAMF is a plus</li></ul> 
Highly Preferred:<ul><li>
Bachelor&rsquo;s Degree in computer science, information sciences, or related field</li><li>
One to two years of work experience in fast paced environment providing IT customer service/support</li><li>
Certifications in various software products considered a plus</li></ul>
AI Fluency &amp; Growth Mindset- We welcome candidates who:<ul><li>
Understand core AI concepts and apply them ethically to enhance productivity, insights, and decision-making.</li><li>
Craft effective prompts to optimize the quality and relevance of AI-generated outputs.</li><li>
Explore and apply agentic AI systems, using or managing autonomous agents to streamline workflows and automate tasks.</li><li>
Leverage AI tools to boost efficiency, creativity, and innovation in their daily work.</li><li>
Stay curious and adaptable, continuously experimenting with AI-driven solutions to elevate team performance and customer impact.</li></ul>
Work Environment:
Most work activities are performed in an office or home-office environment and require little to moderate physical exertion. Work activities may require periods of extended hours, critical deadlines and stressful situations. To successfully complete the tasks of this position, individuals must be able to communicate clearly (in writing and orally), comprehend business terminology, and interpret numerical data.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
PROS Core Values:<ul><li>
We are Owners</li></ul>
We look for every opportunity to create a better PROS and a better experience for our customers &ndash; and we hold ourselves accountable.<ul><li>
We are Innovators</li></ul>
We think creatively to find new paths to success &ndash; for our people, our customers and our business.<ul><li>
We Care</li></ul>
We are centered on caring for the people, businesses, and communities we serve.
Why Join PROS? 
PROS culture and its extraordinary people are at the core of our success. We are passionate about what we do and relentless in delivering on our promises. 
Our commitment to customer success inspires us to think smarter and dream bigger, empowering airlines to achieve more than they ever imagined through intelligent offer and revenue optimization. 
At PROS, we foster a culture of care, where people feel supported to grow, innovate, and bring their best selves to work&mdash;every day. From flexible ways of working to continuous learning, we empower our teams to thrive both personally and professionally. 
Join PROS, a dedicated travel technology company with nearly 40 years of proven airline expertise and a long runway for future growth, now powering the future of AI-driven airline retailing. If you want to be part of something exceptional, help us shape how airlines compete, innovate, and win.
PROS Core Values<ul><li>
We are Owners</li></ul>
We look for every opportunity to create a better PROS and a better experience for our customers &ndash; and we hold ourselves accountable.<ul><li>
We are Innovators</li></ul>
We think creatively to find new paths to success &ndash; for our people, our customers and our business.<ul><li>
We Care</li></ul>
We are centered on caring for the people, businesses, and communities we serve.</div>

Service Desk Specialist I

Bigge Crane and Rigging

<div>Introduction

Bigge Crane and Rigging has been elevating America since 1916. With over 1,800 cranes and a coast-to-coast presence, we buy, sell, rent, operate, and maintain one of the largest, most advanced crane fleets in the country. We&rsquo;ve played a role in building some of America&rsquo;s most iconic landmarks and earned a reputation for doing it right&mdash;with performance, precision, and accountability. 
Job Overview

This role reports to the End User Services manager. This is not a remote position; onsite support is required. Responsibilities also include on-site and remote technical support to keep our employees productive and our information secure. This role is expected to provide excellent customer service while taking responsibility for assisting users in solving their day-to-day support issues and determining root cause. 
Responsibilities
<ul>
<li>Serve as an escalation point for Level 1 technicians, resolving hardware, software, and network issues of moderate complexity that have been escalated from the front line.</li>
<li>Mentor and coach Level 1 technicians &mdash; sharing knowledge, reviewing tickets, and helping them build troubleshooting skills.</li>
<li>Recognize when an issue exceeds Level 2 scope and escalate to senior staff, engineering, or vendors with clear, well-documented handoffs.</li>
<li>Take ownership of end-user service requests and manage them through resolution, meeting defined priorities and SLAs.</li>
<li>Respond to queries and service requests through the ticketing system according to established priorities and policies.</li>
<li>Provide onsite and remote support for end users across multiple work settings and environments.</li>
<li>Troubleshoot, install, and configure hardware and peripherals such as desktops, laptops, monitors, printers, disk drives, and scanners.</li>
<li>Install and configure software, apply upgrades and patches, and resolve related problems.</li>
<li>Support and troubleshoot mobile devices (iOS and Android) within the organization's MDM platform.</li>
<li>Administer Microsoft 365 (user/license management, Exchange Online, SharePoint/Teams) and assist with Entra ID (Azure AD) tasks.</li>
<li>Set up and support A/V and conferencing equipment for meetings, training, and Microsoft Teams Rooms.</li>
<li>Provide attentive support to executive and senior staff, maintaining composure under pressure.</li>
<li>Perform IT asset tasks &mdash; deployment, tracking, maintenance, and decommissioning &mdash; following established lifecycle processes.</li>
<li>Create and maintain IT documentation, including knowledge-base articles that help Level 1 resolve issues independently.</li></ul> 


Requirements
<ul>
<li>3&ndash;5 years in a technical support or service desk role, with demonstrated experience handling escalated (Level 2) tickets</li>
<li>Experience mentoring, coaching, or serving as an escalation point for junior (Level 1) technicians.</li>
<li>Experience supporting executive or senior leadership (preferred)</li>
<li>Keen attention to detail, with consistent follow-through and follow-up on open issues.</li>
<li>High degree of customer service focus and strong communication skills.</li>
<li>Proven ability to troubleshoot and resolve hardware, software, and network issues of moderate complexity, and to recognize when an issue should be escalated to senior staff or engineering.</li>
<li>Ability to present technical information in understandable form for non-technical recipients.</li>
<li>Working knowledge of Microsoft 365 administration (user/license management, Exchange Online, SharePoint/Teams) and strong familiarity with Entra ID (Azure AD).</li>
<li>Experience in an ITSM environment.</li>
<li>Experience troubleshooting mobile devices (iOS and Android) and administering an MDM platform (Intune, Ivanti/MobileIron).</li></ul> 


Benefits
<ul>
<li>Competitive pay and a matching 401(k) plan
</li><li>Flexible spending accounts/Health Savings Account 
</li>
<li>Reimbursement plan for the company Bring Your Own Device (BYOD) Policy</li>
<li>Vacation, Company Holidays, and Sick Days</li></ul> 
Bigge provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, military or veteran status. 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div>

IT Service Desk Technician

Lawrence Hall

Remote Email Support Specialist About Us Lawrence Hall is a distinguished non-profit, community-based human services organisation founded in 1865. Our mission is to help children, youth, and families heal from the effects of trauma. Through a comprehensive range of services including foster care, mental health support, special education, workforce development, and residential treatment, we empower young people to build resilience, achieve stability, and thrive. Job Overview We are seeking a dedicated and empathetic Remote Email Support Specialist to join our passionate team. This is a full-time, remote position responsible for managing and responding to all inbound email enquiries. As a first point of contact, you will play a crucial role in providing timely, accurate, and compassionate support to the individuals and families we serve. The successful candidate will be a highly organised professional with exceptional written communication skills and a deep commitment to our mission. The hourly rate for this position is between $6.00 - $25.00 USD, commensurate with experience. Responsibilities * Respond promptly and professionally to a high volume of emails from clients, families, partner agencies, and the general public. * Provide clear and accurate information regarding our diverse programmes and services. * Handle sensitive and confidential information with the utmost discretion and empathy. * Effectively troubleshoot problems and escalate complex enquiries to the relevant internal department for resolution. * Maintain meticulous records of all communications and interactions in our internal systems. * Collaborate with team members to ensure a consistent and high-quality standard of support. * Assist in creating and maintaining support documentation, such as email templates and FAQs. Qualifications * Proven experience in a customer service, administrative support, or similar role with a heavy focus on written communication. * Exceptional written English skills, including impeccable grammar, spelling, and punctuation. * A highly empathetic, patient, and professional communication style, especially when dealing with sensitive subject matter. * Strong organisational and time-management skills with the ability to work independently in a remote environment. * Proficiency in using email management software, CRM systems, and the Microsoft Office Suite. * A genuine passion for working within a non-profit organisation and supporting vulnerable communities. * Previous experience in the social care or non-profit sector is highly desirable but not essential.

Remote Email Support Specialist

ePlus

Support TechnicianWe are seeking a skilled Support Technician to join our team for a long-term project supporting our ePlus customer. The ideal candidate will have experience with break/fix, imaging, and configurations, as well as technical expertise in areas such as asset tagging. Experience repairing client equipment is a plus.Responsibilities will include:<ul><li>Updating break/fix tickets and providing technical support</li><li>Imaging and configuring equipment</li><li>Asset tagging and management</li><li>Working collaboratively with the ePlus team</li></ul>Requirements:<ul><li>Reliable transportation to and from the office</li><li>Availability to work 8:00AM-5:00PM, Monday-Friday</li><li>Technical experience with imaging, configuration, and asset management</li><li>Strong problem-solving skills and attention to detail</li><li>HP Repair is a plus</li></ul>If you have a strong technical background and excellent communication skills, we encourage you to apply for this exciting opportunity!Job Types: Full-time, ContractPay: $18.00 - $21.00 per hourWork Location: In person

Support Technician

Spring Independent School District

<div>Days per Year: 260 
Min: $46,800 
Mid: $56,389 
JOB DESCRIPTION 
JOB TITLE: Technician-Service Desk Support 
REPORT TO: Coordinator-Service Desk 
WAGE/HOUR STATUS: Nonexempt 
PAY GRADE: IT 1 
PRIMARY PURPOSE: 
The Service Desk Support Technician provides Level 1 support for incident resolution and service requests reported to the district service desk. The Service Desk Support Technician, through phone or email conversation is responsible for collecting information, accessing support tools and collaborating with additional Spring ISD departments. Additional responsibilities include the initial assessment, triage, research, and resolution of basic incidents or service requests (first call resolution). Problems beyond the scope of their abilities or responsibilities are escalated to the next level technical resources or relevant Spring ISD business areas. 
All employees of SISD are expected to act with integrity, support organizational goals, communicate in a clear and respectful manner, championing the needs of our students and drive continuous improvement. 
QUALIFICATIONS:
Required:<ul><li>
High School graduate or GED from an accredited institution</li><li>
Two years or more of related technical experience in a call center environment.</li></ul> 
Preferred:<ul><li>
Bachelors degree from an accredited college or university</li><li>
Microsoft certified professional a plus.</li><li>
HDI certification a plus</li></ul> 
SPECIAL NOWLEDGE/SKILLS:<ul><li>
Proven track record of results driven high quality customer service.</li><li>
Must be able to demonstrate advanced knowledge and ability to operate computer-based systems and software.</li><li>
Must be able to demonstrate ability to triage and troubleshoot intermediate computer-based issues in a call center environment.</li><li>
Must have great verbal and written communication skills in order to effectively interact with customers, team members and IT management.</li><li>
Must be able to demonstrate analytical, organization and prioritization skills.</li><li>
Must have great teamwork and interpersonal skills.</li></ul> 
MAJOR RESPONSIBILITIES AND DUTIES:<ul><li>
Provide customer service and/or technical support for computers, technology devices, applications and networked-based problems.</li><li>
Document reported issues or requests by creating tickets in an online Service Desk System. Do the initial triage of the ticket by asking pertinent questions, using diagnostic tools and/or escalating the issue.</li><li>
Provide prompt follow up communications via telephone or email about tickets to users when appropriate.</li><li>
Establish priorities on Service Desk tickets based on established Service Desk and Technology Department&rsquo;s guidelines and procedures.</li><li>
Work as the single point of contact for initial technical support and service request.</li><li>
Maintain and improve quality assurance results by adhering to the Technology Department&rsquo;s standard operating procedures and Spring ISD district&rsquo;s policies and procedures.</li><li>
Identify ways to improve business processes with the goal of increasing customer satisfaction. Make recommendations to the Supervisor and as appropriate implement the recommendations. Monitor the result and submit status reports as appropriate.</li><li>
Make the customers&rsquo; experiences the first priority in all operations. Inform customers by explaining procedures, answering questions and providing information.</li><li>
Assist with hardware and software repairs of desktops and laptops (including hard drive, laptop screens, motherboards, etc.).</li><li>
Perform all other duties as assigned.</li></ul>
WORKING CONDITIONS: 
The usual and customary methods of performing the job&rsquo;s functions require the following physical demands: physical mobility, standing, prolonged sitting and use of a computer, some lifting, carrying, pushing, and/or pulling. This position will also require traveling within the district. Mental demands: Ability to solve problems and deal with a variety of situations; Interface with all levels of leadership, dynamic environment with changing priorities and occasional irregular hours. Ability to be effective in both oral and written communication and the ability to maintain emotional control under stress. 
The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of responsibilities and duties that may</div>

Service Desk Technician

Cinter Technology

<div>
 
 ▶︎ Job Details
 
 
 
 ・Job Title: Help Desk IT Support Technician (Tier 1)
 
 
 ・Client: Japanese Corporate
 
 
 ・Working Location: Downtown Houston, TX
 
 
 ・Working Style: Hybrid (Min 4 days in Office)
 
 
 ・Employment Type: Contract (6&ndash;12 months)
 
 
 ・Salary: $35&ndash;$40/hour
 
 
 ・Benefit: 401K Match
 
 
 ・Visa Support: No
 
 
 ・Working Hours: Monday&ndash;Friday (Business Hours)
 
 
 ・Language: English required; Japanese is a plus
 
 
 
 ▶︎ Key Responsibilities
 
 
 
 <ul>
 <li>
 Provide Tier 1 technical support for PCs, laptops, mobile devices, and standard business applications
 </li>
 <li>
 Respond to IT support requests via phone, email, remote support, and in person
 </li>
 <li>
 Troubleshoot hardware, software, printer, and basic network connectivity issues
 </li>
 <li>
 Install, configure, and maintain desktop/laptop computers and peripheral devices
 </li>
 <li>
 Perform user account administration, password resets, and basic access management
 </li>
 <li>
 Escalate complex technical issues to higher-level IT teams when necessary
 </li>
 <li>
 Maintain IT support documentation and knowledge base articles
 </li>
 <li>
 Assist with hardware deployment, replacement, and asset inventory management
 </li>
 <li>
 Deliver excellent customer service while following company IT policies and procedures
 </li>
 <li>
 Collaborate with internal IT teams to ensure timely issue resolution
 
 
 </li>
 </ul>
 
 ▶︎ The Right Candidate Will Possess
 
 
 
 <ul>
 <li>
 Strong customer service and communication skills
 </li>
 <li>
 Excellent troubleshooting and analytical abilities
 </li>
 <li>
 Ability to manage multiple priorities in a fast-paced environment
 </li>
 <li>
 Strong organizational skills and attention to detail
 </li>
 <li>
 Ability to work independently while contributing effectively within a team
 </li>
 <li>
 A proactive attitude and willingness to learn
 </li>
 <li>
 Understanding of Japanese corporate culture and business etiquette
 
 
 </li>
 </ul>
 
 ▶︎ Required Qualifications &amp; Skills
 
 
 
 <ul>
 <li>
 Bachelor's degree in Information Technology, Computer Science, or equivalent work experience
 </li>
 <li>
 1&ndash;2 years of Help Desk, Desktop Support, or IT Support experience
 </li>
 <li>
 Experience supporting Windows PCs, Microsoft 365 applications, and mobile devices
 </li>
 <li>
 Knowledge of Active Directory, VPN, remote support tools, and basic networking concepts
 </li>
 <li>
 Excellent English communication skills
 </li>
 <li>
 Minimum 2 years of experience working for a Japanese company or supporting Japanese corporate users strongly preferred
 </li>
 <li>
 Japanese language ability is preferred but not required
 </li>
 <li>
 IT certifications (CompTIA A+, Network+, Microsoft, ITIL, etc.) are a plus
 
 
 </li>
 </ul>
 Powered by JazzHR
 
 
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</div>

[CONTRACT] Help Desk IT Support Technician

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