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technical support specialist

Bigge Crane and Rigging

<div><p><b>Introduction</b></p>
<p>
Bigge Crane and Rigging has been elevating America since 1916. With over 1,800 cranes and a coast-to-coast presence, we buy, sell, rent, operate, and maintain one of the largest, most advanced crane fleets in the country. We&rsquo;ve played a role in building some of America&rsquo;s most iconic landmarks and earned a reputation for doing it right&mdash;with performance, precision, and accountability.</p><p></p><p><b><br>
Job Overview</b></p>
<p>
This role reports to the End User Services manager. This is not a remote position; onsite support is required. Responsibilities also include on-site and remote technical support to keep our employees productive and our information secure. This role is expected to provide excellent customer service while taking responsibility for assisting users in solving their day-to-day support issues and determining root cause.</p><p></p><p><b><br>
Responsibilities</b></p>
<ul>
<li>Serve as an escalation point for Level 1 technicians, resolving hardware, software, and network issues of moderate complexity that have been escalated from the front line.</li>
<li>Mentor and coach Level 1 technicians &mdash; sharing knowledge, reviewing tickets, and helping them build troubleshooting skills.</li>
<li>Recognize when an issue exceeds Level 2 scope and escalate to senior staff, engineering, or vendors with clear, well-documented handoffs.</li>
<li>Take ownership of end-user service requests and manage them through resolution, meeting defined priorities and SLAs.</li>
<li>Respond to queries and service requests through the ticketing system according to established priorities and policies.</li>
<li>Provide onsite and remote support for end users across multiple work settings and environments.</li>
<li>Troubleshoot, install, and configure hardware and peripherals such as desktops, laptops, monitors, printers, disk drives, and scanners.</li>
<li>Install and configure software, apply upgrades and patches, and resolve related problems.</li>
<li>Support and troubleshoot mobile devices (iOS and Android) within the organization's MDM platform.</li>
<li>Administer Microsoft 365 (user/license management, Exchange Online, SharePoint/Teams) and assist with Entra ID (Azure AD) tasks.</li>
<li>Set up and support A/V and conferencing equipment for meetings, training, and Microsoft Teams Rooms.</li>
<li>Provide attentive support to executive and senior staff, maintaining composure under pressure.</li>
<li>Perform IT asset tasks &mdash; deployment, tracking, maintenance, and decommissioning &mdash; following established lifecycle processes.</li>
<li>Create and maintain IT documentation, including knowledge-base articles that help Level 1 resolve issues independently.</li></ul><br>
<p></p>
<p><b>
Requirements</b></p>
<ul>
<li>3&ndash;5 years in a technical support or service desk role, with demonstrated experience handling escalated (Level 2) tickets</li>
<li>Experience mentoring, coaching, or serving as an escalation point for junior (Level 1) technicians.</li>
<li>Experience supporting executive or senior leadership (preferred)</li>
<li>Keen attention to detail, with consistent follow-through and follow-up on open issues.</li>
<li>High degree of customer service focus and strong communication skills.</li>
<li>Proven ability to troubleshoot and resolve hardware, software, and network issues of moderate complexity, and to recognize when an issue should be escalated to senior staff or engineering.</li>
<li>Ability to present technical information in understandable form for non-technical recipients.</li>
<li>Working knowledge of Microsoft 365 administration (user/license management, Exchange Online, SharePoint/Teams) and strong familiarity with Entra ID (Azure AD).</li>
<li>Experience in an ITSM environment.</li>
<li>Experience troubleshooting mobile devices (iOS and Android) and administering an MDM platform (Intune, Ivanti/MobileIron).</li></ul><br>
<p></p>
<p><b>
Benefits</b></p>
<ul>
<li>Competitive pay and a matching 401(k) plan
</li><li>Flexible spending accounts/Health Savings Account<br>
</li>
<li>Reimbursement plan for the company Bring Your Own Device (BYOD) Policy</li>
<li>Vacation, Company Holidays, and Sick Days</li></ul><p></p><p><br>
Bigge provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, military or veteran status.</p><p></p><p><br>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p></div>

IT Service Desk Technician

Rice University

<div><p><b><i>Special Instructions to Applicants: </i></b><i>Applicants should attach a resume and cover letter in PDF format to the Supporting Documents section of the application.
</i></p><p><b>About Rice
</b></p><p>Boasting a 300-acre, tree-lined campus in Houston, Texas, Rice University is ranked among the nation&rsquo;s top 20 universities by U.S. News &amp; World Report. Rice has a 6-to-1 undergraduate student-to-faculty ratio and a residential college system that supports students intellectually, emotionally, and culturally through social events, intramural sports, student plays, lecture series, courses, and student government. Developing close-knit, diverse college communities is a strong campus tradition, which is why Rice is highly ranked for best quality of life and best value among private universities.
</p><p>Rice is also a wonderful place to work. Rice faculty, staff, and students share values that are essential to our success as a healthy community. Those values guide our decisions and behaviors and shape Rice&rsquo;s culture. They come through in the way we treat each other and the welcome we extend to our visitors. These values can be recalled simply by our name &mdash; RICE &mdash; Responsibility, Integrity, Community, and Excellence.
</p><p><b>Position Summary
</b></p><p>The Kinder Institute for Urban Research seeks a full-time <b>Research Information Systems Specialist (RISS) </b>to serve as the systems and workflow enablement partner for the PM &amp; Compliance function and KIUR teams. The RISS designs, maintains, and improves technical workflows and knowledge systems that support project management and operational processes across KIUR. This role helps ensure that tools such as Monday.com, Box, Adobe, and related cloud-based systems are organized, usable, aligned with approved processes, and capable of supporting institute reporting and team execution.
</p><p>The Kinder Institute for Urban Research aims to improve lives through data, research, engagement, and action. The institute consists of five research centers focused on critical aspects shaping the social and cultural landscape of the Houston area. The five centers research housing, education, community and public health, economic mobility and inequality, and population dynamics. Each center investigates its particular topic area and works across centers to build interdisciplinary teams specializing in solutions-oriented research. The centers use a research-practice partnership (RPP) model to jointly design, develop, and conduct research that values diversity in expertise and prioritizes the community in identifying and addressing some of the most pressing questions and challenges facing greater Houston. We strive for our research to inform decision-making and bring about systemic change.
</p><p><i>The ideal candidate will possess a commitment to KIUR's mission and be able to work and communicate effectively with others to manage multiple priorities and meet deadlines. They must be adaptable to change, possess the ability to prioritize competing deadlines, and have excellent organizational skills.
</i></p><p><b>Workplace Requirements
</b></p><ul><li>Occasional travel
</li><li>Periodic evening and/or weekend work as needed
</li></ul><p><b>Workplace Location
</b></p><p>This position is offered as a hybrid role, combining both in-office and remote work to provide flexibility and support collaboration. [3 days in-office / 2 days remote]. Per Rice policy 440 , work arrangements may be subject to change.
</p><p><b>Hiring Range
</b></p><p>This is a full-time, benefits-eligible position, and the hiring salary is <b>$65,000-$67,000 </b>annually, depending on skills and experience. <i>Exempt (salaried) positions under </i><i>FLSA </i><i>are not eligible for overtime.
</i></p><p><b>Minimum Requirements
</b></p><ul><li>Bachelor&rsquo;s degree
<ul><li><i>In lieu of the education requirement, additional related experience, above and beyond what is required, may be substituted on an equivalent year-for-year basis
</i></li></ul></li><li>1+ years of experience supporting cloud-based systems, workflow platforms, business process improvement, or related operational systems
<ul><li><i>In lieu of the experience requirement, additional related education, above and beyond what is required, may be substituted on an equivalent year-for-year basis
</i></li></ul></li></ul><p><b>Skills:
</b></p><ul><li>Strong technical aptitude, training ability, and customer-service orientation
</li><li>Problem sensitivity: the ability to recognize when something is wrong or is likely to go wrong; it does not involve solving the problem, only recognizing there is a problem
</li><li>Verbal and written communication skills, including report preparation and presentation
</li><li>Documentation and specification skills to share information in a clear and concise manner
</li></ul><p><b>Preferences
</b></p><ul><li>Bachelor&rsquo;s or Master&rsquo;s degree related to business, management information systems, technical workflow/process support, or design
</li><li>Experience with document management and collaboration tools such as Box, SharePoint, Google Drive, or similar systems
</li><li>Experience with Adobe tools, e-signature workflows, or form development
</li><li>Experience with Monday.com, Asana, Smartsheet, Airtable, or similar workflow/project management systems
</li><li>Experience working in higher education, research administration, nonprofit, or other complex matrixed environments
</li><li>Experience building dashboards, reports, forms, templates, automations, or intake systems
</li><li>Experience translating process requirements into usable technical workflows and user guidance
</li><li>Experience supporting file governance, records organization, or knowledge management
</li></ul><p><b>Essential Functions
</b></p><ul><li>Build, maintain, and optimize Monday.com boards, workflows, automations, dashboards, forms, and related structures that support PM and KIUR operational processes
</li><li>Partner with Senior Project Managers and the Director of PM &amp; Compliance to ensure systems align with approved PM methods, reporting expectations, and process changes
</li><li>Clean, organize, and help govern Box.com folders and related file systems to improve access, consistency, archiving, and institutional knowledge management
</li><li>Create and maintain Adobe forms, e-signature workflows, templates, and process-support materials for PM and KIUR operational needs
</li><li>Develop, refine, and maintain user guidance, templates, training materials, and standard configurations for PM-related tools and systems
</li><li>Provide training and user support to PM staff and KIUR teams related to Monday.com, Box, Adobe, and other approved systems
</li><li>Build or support boards and workflows for KIUR teams seeking process-support structures in collaboration with those teams and the appropriate PM leadership
</li><li>Support reporting needs by developing dashboards, extracting information, and helping staff use systems consistently enough to support meaningful reporting
</li><li>Manage permissions, user setup, and routine maintenance tasks within approved systems, as assigned
</li><li>Perform all other duties as assigned
</li></ul><p><b>Additional Functions
</b></p><ul><li>May support intake systems for PM or operational requests
</li><li>May audit system usage and recommend opportunities to improve adoption, structure, or governance
</li><li>May assist with the technical organization of documentation supporting PM, compliance, and cross-functional workflows
</li></ul><p><b>The Kinder Institute: </b>https://kinder.rice.edu
</p><p><b>Rice University HR | Benefits: </b>https://knowledgecafe.rice.edu/benefits
</p><p><b>Rice Mission and Values: </b>Mission and Values | Rice University
</p><p><i>Rice University is committed to ensuring Equal Employment Opportunity and welcoming the fullness of diversity into our candidate pools. Rice considers qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national or ethnic origin, genetic information, disability, or protected veteran status. Rice also provides reasonable accommodations to qualified persons with disabilities. If an applicant requires a reasonable accommodation for any part of the application or hiring process, please contact Rice University&rsquo;s Human Resources Office via email at </i><i>facstaffada@rice.edu </i><i>for support.
</i></p><p><i>If you have any additional questions, please email us at </i><i>jobs@rice.edu </i><i>. Thank you for your interest in employment with Rice University.</i></p></div>

Research Information Systems Specialist (RISS)

Spring Independent School District

<div><p><b>Days per Year: </b>260</p><p></p><p><b><br>
Min: </b>$46,800</p><p></p><p><b><br>
Mid: $</b>56,389</p><p></p><p><b><br>
JOB DESCRIPTION</b></p><p></p><p><b><br>
JOB TITLE: </b>Technician-Service Desk Support<br>
</p><p></p><p><b>REPORT TO: </b>Coordinator-Service Desk</p><p></p><p><b><br>
WAGE/HOUR STATUS: </b>Nonexempt</p><p></p><p><b><br>
PAY GRADE:</b> IT 1<br>
</p><p></p><p><b>P</b><b>R</b><b>I</b><b>M</b><b>ARY PURPOSE:</b></p><p></p><p><br>
The Service Desk Support Technician provides Level 1 support for incident resolution and service requests reported to the district service desk. The Service Desk Support Technician, through phone or email conversation is responsible for collecting information, accessing support tools and collaborating with additional Spring ISD departments. Additional responsibilities include the initial assessment, triage, research, and resolution of basic incidents or service requests (first call resolution). Problems beyond the scope of their abilities or responsibilities are escalated to the next level technical resources or relevant Spring ISD business areas.</p><p></p><p><br>
All employees of SISD are expected to act with integrity, support organizational goals, communicate in a clear and respectful manner, championing the needs of our students and drive continuous improvement.</p><p></p><p><b><br>
QUALIFICATIONS:
</b></p><p><b>Required:</b></p><ul><li>
High School graduate or GED from an accredited institution</li><li>
Two years or more of related technical experience in a call center environment.</li></ul><p></p><p><b><br>
P</b><b>referred</b><b>:</b></p><ul><li>
Bachelors degree from an accredited college or university</li><li>
Microsoft certified professional a plus.</li><li>
HDI certification a plus</li></ul><p></p><p><b><br>
S</b><b>P</b><b>EC</b><b>IAL NOWLEDGE/SKILLS:</b></p><ul><li>
Proven track record of results driven high quality customer service.</li><li>
Must be able to demonstrate advanced knowledge and ability to operate computer-based systems and software.</li><li>
Must be able to demonstrate ability to triage and troubleshoot intermediate computer-based issues in a call center environment.</li><li>
Must have great verbal and written communication skills in order to effectively interact with customers, team members and IT management.</li><li>
Must be able to demonstrate analytical, organization and prioritization skills.</li><li>
Must have great teamwork and interpersonal skills.</li></ul><p></p><p><b><br>
MAJOR RESPONSIBILITIES AND DUTIES:</b></p><ul><li>
Provide customer service and/or technical support for computers, technology devices, applications and networked-based problems.</li><li>
Document reported issues or requests by creating tickets in an online Service Desk System. Do the initial triage of the ticket by asking pertinent questions, using diagnostic tools and/or escalating the issue.</li><li>
Provide prompt follow up communications via telephone or email about tickets to users when appropriate.</li><li>
Establish priorities on Service Desk tickets based on established Service Desk and Technology Department&rsquo;s guidelines and procedures.</li><li>
Work as the single point of contact for initial technical support and service request.</li><li>
Maintain and improve quality assurance results by adhering to the Technology Department&rsquo;s standard operating procedures and Spring ISD district&rsquo;s policies and procedures.</li><li>
Identify ways to improve business processes with the goal of increasing customer satisfaction. Make recommendations to the Supervisor and as appropriate implement the recommendations. Monitor the result and submit status reports as appropriate.</li><li>
Make the customers&rsquo; experiences the first priority in all operations. Inform customers by explaining procedures, answering questions and providing information.</li><li>
Assist with hardware and software repairs of desktops and laptops (including hard drive, laptop screens, motherboards, etc.).</li><li>
Perform all other duties as assigned.</li></ul><p><b>
WORKING CONDITIONS:</b></p><p></p><p><br>
The usual and customary methods of performing the job&rsquo;s functions require the following physical demands: physical mobility, standing, prolonged sitting and use of a computer, some lifting, carrying, pushing, and/or pulling. This position will also require traveling within the district. Mental demands: Ability to solve problems and deal with a variety of situations; Interface with all levels of leadership, dynamic environment with changing priorities and occasional irregular hours. Ability to be effective in both oral and written communication and the ability to maintain emotional control under stress.</p><p></p><p><br>
The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of responsibilities and duties that may</p></div>

Service Desk Technician

Quorum Software

<div><p><b>Support Consultant</b></p><p><b>
Location: Houston, TX
</b></p><p><b>Model of Work: Hybrid</b></p><p></p><p><br>
Are you excited by challenges? Do you enjoy working in a fast-paced, dynamic environment? Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil &amp; gas transformation.</p><p>
Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors, throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies.</p><p><b>
Overview</b></p><p>
This individual will be a member of a team focused on providing technical support and timely, effective solutions to complex business problems through the troubleshooting, triaging, and testing of our Upstream software applications. The individual should have a strong desire for continuous learning and growth of technical and functional skills with the aspiration to leverage these skills to provide a positive customer experience. The role requires extensive interactions with customers via written and verbal communications.</p><p><b>
Responsibilities</b></p><ul><li>
Responsible for the triage of customer reported issues, identifying, documenting and configuration recommendations of software defects within SLA timelines</li><li>
Work closely with our product and engineering teams to provide detailed problem descriptions of customer incidents</li><li>
Participate in the configuration, enhancement, and testing phases associated with software changes</li><li>
Implement and support of master data management solutions
</li><li>Ensure our customers have a positive experience by driving timely first response, customer updates and support resolutions</li><li>
Ensure proper documentation of assigned incidents, including internal and external communications</li><li>
Responsible for taking resolved customer issues and curating them into a knowledge base system to allow customers to self-serve</li><li>
Respond to and resolve client incidents via Jira, Salesforce Service Cloud, email, telephone, WebEx, Microsoft Teams, with end-to-end responsibility</li><li>
Ability to work effectively with global cross-functional teams</li><li>
Responsible for periodic after hours on call support for critical issues</li><li>
Ensure successful completion of personal and team deliverables</li><li>
And other duties as assigned.</li></ul><p><b>
Requirements</b></p><ul><li>
Candidate must possess at least a bachelor&rsquo;s degree, Post Graduate Diploma, Professional Degree in Information Technology, Computer Science, Mathematics or equivalent</li><li>
Up to 3 year(s) of working experience in delivering solution support or solution implementation is required for this position</li><li>
Basic technical experience in diagnosing, troubleshooting, solving code errors, and fixing bug issues within the software applications</li><li>
Basic understanding of software development with good technical skills including knowledge in software technologies like .Net, Java, PL/SQL, Perl or Shell</li><li>
Basic understanding of Datacenter &amp; Cloud Infrastructure services (i.e., AWS and Azure) would be added advantage</li><li>
Basic knowledge of ITIL Concepts within IT Service Management and how it applies to IT Customer Support, Ticket Resolutions and Escalations is a plus</li><li>
Basic knowledge of IT Service Management Tools (Salesforce, ServiceNOW, JIRA, ADO, etc) to manage Customer Service Management engagements</li><li>
Proficient in Microsoft Office products</li><li>
Candidates with experience in Oil and Gas industry and/or hydrocarbon accounting are encouraged to apply</li><li>
Strong proficiency in writing and verbal communication to stakeholders in English</li><li>
Strong interpersonal skills</li><li>
A sense of urgency about solving problems and attaining favorable results</li><li>
Ability to set achievable goals and deadlines and maintain commitment to achieving goals in the face of obstacles and frustrations</li><li>
A team player and enjoy working in a multi-cultural environment</li></ul><p><b>
Additional Details</b></p><ul><li>
Background Check: The successful candidate will need to successfully complete the following clearances: Criminal History Check, Education Verification, Employment Verification, Driver&rsquo;s License Verification and passport/ID validation.</li><li>
Visa Sponsorship: Employment eligibility to work with Quorum Software in the United States is required as the company will not pursue visa sponsorship for this position. The successful candidate will be required to ensure they maintain and renew any visas or permits that grant employment eligibility where applicable.</li></ul><p></p><p><b><br>
About Quorum Software</b><br>
Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since 1998, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,800+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit quorumsoftware.com.</p><p><b>
Quorum Diversity Statement</b>:At Quorum, we are committed to fostering, cultivating, and preserving a culture of belonging. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equity and equality and believe deeply in diversity of race, gender, sexual orientation, age, religion, ethnicity, national origin, ability, neurodiversity and all the other characteristics that make us unique.</p><p></p><p><i><br>
Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.</i></p><p><b>
Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department</b></p></div>

Support Consultant (Hybrid Work Model)

EthosEnergy

<div><div><div>Reference
</div><div>EPR009324
</div><div>Posting Reference
</div><div></div><div>Location
</div><div>Houston, TX, USA
</div><div>Type</div>
<div>FTE
</div><div>Job Category</div>
<div>Finance
</div></div><div>Apply for this Job
</div><div><div><p>EthosEnergy is currently seeking an Income Tax Specialist for our Houston, TX facility. Major responsibilities of the role include managing federal and state income tax compliance, reporting, and audit defense. This role ensures the organization meets all income tax obligations accurately and timely. The ideal candidate has strong technical knowledge of federal and state income laws, excellent analytical skills, and the ability to thrive in a fast-paced environment. Experience requirements include 4-8 years of income/franchise tax experience in public accounting or a corporate tax department. Preference given to candidates with Corptax experience!
</p></div></div><div><div><div><h4 class="jobSectionHeader"><b>Job Responsibilities</b></h4><ul><li>
FEDERAL AND STATE INCOME TAX COMPLIANCE</li><li>
Prepare federal income tax returns.</li><li>
Prepare state and local income/franchise tax returns, extensions, and estimated tax calculations.</li><li>
Manage apportionment computations, state modifications, and NOLs.</li><li>
Monitor and ensure compliance with varying filing requirements and deadlines. AUDIT SUPPORT</li><li>
Respond to tax audit inquiries, notices, and information requests. RESEARCH AND PLANNING</li><li>
Conduct research on complex tax issues, including nexus, apportionment, legislative updates, and emerging tax risks.</li></ul><h4 class="jobSectionHeader"><b><br>
Required Skills / Knowledge</b></h4><ul><li>
TECHNICAL SKILLS</li><li>
Strong understanding of income/franchise tax concepts (nexus, apportionment, unitary rules, etc.).</li><li>
Proficiency in Microsoft Excel and common tax compliance systems. Corptax experience is a plus.</li><li>
Ability to research and interpret complex tax statutes and regulations. SOFT SKILLS</li><li>
Strong analytical thinking and problem solving abilities.</li><li>
Excellent organizational skills and attention to detail.</li><li>
Ability to manage multiple deadlines in a dynamic environment.</li><li>
Effective communication skills, both written and verbal.</li><li>
Collaborative mindset with readiness to interact across the organization.</li></ul><h4 class="jobSectionHeader"><b><br>
Experience</b></h4><ul><li>
Income Tax Specialist: 4&ndash;8 years of income/franchise tax experience in public accounting or a corporate tax department.</li></ul><h4 class="jobSectionHeader"><b><br>
Education Requirements</b></h4><ul><li>
Bachelor&rsquo;s degree in accounting, Finance, or related field.</li><li>
CPA, or MST preferred (but not required depending on level).</li></ul><h4 class="jobSectionHeader"><b><br>
Physical Requirements</b></h4><ul><li>
N/A</li></ul><h4 class="jobSectionHeader"><b><br>
What We Offer</b></h4><ul><li>
Supportive company culture that values its employees</li><li>
Comprehensive Medical, Dental, Vision &amp; 401 K Plan</li><li>
Paid Parental Leave, Time Off &amp; Holidays</li><li>
Extra money in your paycheck - Employee Referral Bonus</li><li>
Personal Development &amp; Career Succession Planning</li><li>
Company sponsored Perks &amp; Discount programs</li></ul><br>
</div></div></div><p></p><div><div><p>EthosEnergy is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.</p></div></div></div>

Income Tax Specialist

City of Houston, TX

<div><div><div><h2 class="jobSectionHeader"><b>POSITION OVERVIEW</b></h2></div><br>
<div><p><br>
<b>Applications accepted from:</b> *HITS Internal EIS Division to apply*<br>
<b>Division:</b> EIS<br>
<b>Job Title:</b> IT Specialist - Infrastructure<br>
<b>Location:</b> Houston, TX<br>
<b>Job Type: </b>Full-Time</p><p><b>
Position Overview</b><br>
 The City of Houston is seeking a skilled IT Specialist to support wireless communications for public safety departments. This role focuses on lifecycle management, troubleshooting, and administration of cellular devices and services vital to public safety operations. The ideal candidate will have hands-on experience with smartphones, tablets, hotspots, and other wireless equipment, as well as strong collaboration skills for working with carriers, vendors, and internal technical teams.</p><p><b>
Key Responsibilities</b></p><ul><li>
Perform MACD (Move, Add, Change, Disconnect) activities for all City-issued cellular and wireless devices, including smartphones, tablets, hotspots, modems, and specialized public safety equipment.</li><li>
Serve as primary point of contact for wireless carrier support, including opening and managing tickets with cellular vendors for device issues, service interruptions, coverage gaps, and in-building coverage concerns.</li><li>
Conduct monthly reviews of carrier invoices, usage reports, and zero-usage summaries; identify unused or underutilized services and take action for suspension or disconnection.</li><li>
Enroll, configure, and maintain all City-owned mobile devices in Microsoft Intune; ensure compliance with City security requirements and mobile device management policies.</li><li>
Collaborate with internal IT teams to troubleshoot and resolve escalated or complex mobile device issues.</li><li>
Open and manage support cases with Microsoft, cellular carriers, or other vendors as needed to resolve technical problems.</li><li>
Assist with testing, evaluating, and deploying new wireless devices, services, and technologies that support public safety users.</li><li>
Maintain accurate documentation of wireless assets, service plans, issue resolutions, and service changes.</li><li>
Provide customer service and technical assistance to public safety personnel, ensuring devices remain operational and reliable for mission-critical use.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>MINIMUM REQUIREMENTS</b></h2></div><br>
<div><p><br>
<b>KNOWLEDGE</b><b>:</b> Requires a Bachelor's degree in Computer Science, Management and Information Systems (MIS) or a closely related field. Related professional experience may be substituted for the education requirement on a year-for-year basis.<br>
<br>
<b>EXPERIENCE:</b> At least three (3) years of technology experience supporting IT infrastructure including networks, security, and hardware. System-specific technical certifications may be considered for substitution for 1 year of experience.</p><br>
<ul><li>
Experience supporting mobile devices, wireless carrier services, or telecommunications environments.</li><li>
Familiarity with mobile device lifecycle processes, including procurement, activation, configuration, and deactivation.</li><li>
Working knowledge of Microsoft Intune or other mobile device management platforms.</li><li>
Ability to review billing reports and identify service anomalies or cost-saving opportunities.</li><li>
Strong troubleshooting skills for cellular service issues, device performance problems, and connectivity concerns.</li><li>
Excellent communication skills and ability to work effectively with vendors and cross-functional teams.</li><li>
Strong organizational skills and attention to detail.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>PREFERENCES</b></h2></div>
<div><p><b>**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**</b></p><br>
<ul><li>
Experience working in public safety, government, or similarly mission-critical environments.</li><li>
Knowledge of in-building coverage systems, cellular signal testing, or carrier escalation processes.</li><li>
Certifications such as CompTIA A+, Network+, or Microsoft mobility-related certifications.</li><li>
CJIS required.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>GENERAL INFORMATION</b></h2></div>
<p></p><div><p><b>GENERAL INFORMATION:</b></p><div><p><b>
SELECTION/SKILLS TEST REQUIRED</b></p><p>
The selection process will involve application review and/or interview.</p><b>
SAFETY IMPACT POSITION</b> - No<br>
<br>
<b>Pa</b><b>y</b><b> Grade </b><b>-</b> 22<br>
<br>
<b>SALARY INFORMATION</b><p>
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.</p><b>
APPLICATION PROCEDURES</b><p>
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during posting opening and closing dates shown. Applications must be submitted online at: www.houstontx.gov or call (346) 887-3238.</p><p>
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm</p><p>
If you need special services or accommodations, call (346) 887-3238.</p><p>
If you need login assistance or technical support call 855-524-5627.</p><p>
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.</p><p>
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.</p><b>
EOE EQUAL OPPORTUNITY EMPLOYER
</b><p>The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.</p></div></div></div></div><p></p>
<br><div><div><div><div><b>Employer</b></div>
<div>City of Houston</div>
</div></div><div><div><div><b>Address</b></div>
<div><p>901 Bagby St<br>
<br>
Houston, Texas, 77002
</p></div></div></div><div><div><div><b>Website</b></div>
<div>https://www.houstontx.gov/</div></div></div></div>

IT Specialist - Infrastructure

Region 4 Education Service Center

<div><p><b>Title: </b>Regional Principal Development Coach
</p><p><b>Classification: </b>Admin/Prof
</p><p><b>Exemption Status/Test: </b>Exempt/Professional
</p><p><b>Job Grade: </b>3
</p><p><b>Department: </b>Educator Development
</p><p><b>Reports To: </b>Assistant Director<br>
</p><p></p><p><b>Job Goal:
</b></p><p>Improve and enhance principal certification candidates&rsquo; leadership skills and ability to navigate challenges through ongoing coaching and feedback. This position requires daily travel throughout the Region 4 area.<br>
</p><p></p><p><b>Qualifications:
</b></p><p><b>Education
</b></p><p>Master&rsquo;s degree<br>
</p><p></p><p><b>Certification
</b></p><div><ul><li>Texas teaching certificate
</li></ul>Principal or Mid-Management certificate<br>
<ul><li>
</li></ul></div><p></p><p><b>Experience
</b></p><div><ul><li>One year of experience as an assistant principal or principal in a traditional district/charter school
</li></ul>Experience in mentoring or coaching school leaders to enhance their leadership effectiveness<br>
<ul><li>
</li></ul></div><p></p><p><b>Special Knowledge and Skills
</b></p><div><ul><li>Exemplary written and oral communication skills as demonstrated in an ability to write reports.
</li></ul><ul><li>Ability to effectively present information and respond to questions from Region 4 Education Service Center (ESC) leadership, candidates, and other stakeholders.
</li></ul></div><p><b>Preferred Qualifications:
</b></p>Experience with the Accountability System for Educator Preparation (ASEP) and performance-based assessments such as the Performance Assessment for School Leaders (PASL)<br>
<ul><li>
</li></ul><p></p><p><b>Major Responsibilities </b>:<br>
</p><p></p><div><ul><li>Lead Educator Development efforts to implement PASL in the principal certification program practicum. Assist with data collection, reporting, and analysis concerning PASL and consequential implementation of performance-based assessments as directed by the TEA.
</li></ul><ul><li>Work with the Regional Coordinator II - Advanced Certification Support in the advanced certification program, the Educator Certification Specialist, and district personnel to support aspiring principals&rsquo; success in the practicum and on performance-based assessments (PASL) conducted in the field.
</li></ul><ul><li>Serve as the primary point of contact for principal certification candidates, mentors, and school based administrators. Maintain current knowledge of state certification regulations and ensure program compliance with TAC in all aspects of the practicum and performance-based assessments such as PASL.
</li></ul><ul><li>Anticipate and address field-based issues with high responsiveness and follow through.
</li></ul><ul><li>Execute the program practicum component, including candidate support and field supervision in compliance with TAC, and communication with participating school systems.
</li></ul><ul><li>Assist the Certification Specialist in executing the program approval of and standard certificates in compliance with TAC and program policy.
</li></ul><ul><li>Continuously and effectively communicate with program participants, course instructors, and staff regarding the importance and steps for completing all practicum requirements for becoming certified, including PASL.
</li></ul><ul><li>Support the advanced certification team in integrating PASL requirements into coursework.
</li></ul><ul><li>Support Region 4 policy and keep records for determining when a program participant is eligible to receive PASL approval. Manage permissions related to taking the PASL.
</li></ul><ul><li>Support program participants who still need to pass the PASL or receive any condition codes through coaching, tutoring, and resubmission. Manage the resubmission process.
</li></ul><ul><li>Communicate with the Certification Specialist to support PASL data management and compliance. Support PASL data gathering and analyses and be accountable for the success of program participants in performance assessments. Assist with reporting program performance data to the TEA and Region 4 ESC leadership.
</li></ul><ul><li>Maintain the Region 4 Education Service Center status, under the state accountability system for educator preparation programs, as &ldquo;Accredited&rdquo; through data reporting and compliance with program state and federal requirements.
</li></ul><ul><li>Engage in semi-annual program advisory committee meetings that ensure stakeholder participation and base support.
</li></ul><ul><li>Address program participants&rsquo; programmatic issues related to the principal certification practicum. Participate in information sessions.
</li></ul><ul><li>Assist with audits and compliance with local, state, and national standards.
</li></ul><ul><li>Engage in relevant professional development to maintain evidence-based practices in the principal certification program practicum.
</li></ul><ul><li>Provide technical assistance and services as specified by any applicable grant that directly or indirectly supports this position.
</li></ul></div><p><b>S </b><b>upervision/Personnel Management
</b></p><p>None<br>
</p><p></p><p><b>Physical Demands/Environmental Factors/Mental Demands:
</b></p><p>Frequent use of standard office equipment; prolonged sitting; occasional bending/stooping, pushing/pulling, and twisting; repetitive hand motions (keyboarding and use of mouse); occasional light lifting and carrying (less than 20 pounds); may work prolonged and irregular hours; occasional statewide travel; work with frequent interruptions; maintain emotional control under pressure.</p></div>

Regional Principal Development Coach

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