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Remote Control Solutions

<p><strong>Job Title: Remote Help Desk Support Specialist</strong><br /><strong>Company: Remote Control Solutions</strong><br /><strong>Employment Type: Full-Time</strong><br /><strong>Salary: $32 - $35 USD per hour</strong><br /><br /><strong>Job Overview</strong><br />Remote Control Solutions (RCS) is a leading innovator in the access control industry, specialising in high-quality transmitters, receivers, and accessories for automatic gates and doors. With over 20 years of experience, we are dedicated to providing reliable and state-of-the-art solutions to suppliers and installers worldwide. We are currently seeking a motivated and customer-focused <strong>Remote Help Desk Support Specialist</strong> to join our team. The ideal candidate will be the first point of contact for our clients, providing exceptional technical support and ensuring a seamless customer experience. This is a full-time, remote position ideal for a proactive problem-solver with a passion for technology.<br /><br /><strong>Responsibilities</strong><br />* Provide first-line technical support to clients via email, telephone, and remote support tools.<br />* Troubleshoot and resolve issues related to our range of access control products, including remote transmitters and receivers.<br />* Guide installers and suppliers through product installation, configuration, and programming processes.<br />* Document all customer interactions, technical issues, and resolutions accurately within our help desk system.<br />* Escalate complex or unresolved issues to the appropriate internal teams in a timely manner.<br />* Contribute to the creation and maintenance of our knowledge base, including FAQs and technical guides.<br />* Identify and report recurring technical issues and customer feedback to assist in product improvement.<br />* Maintain a high level of professionalism and customer satisfaction in all communications.<br /><br /><strong>Qualifications</strong><br />* Proven experience in a technical support, IT help desk, or customer support role.<br />* Excellent verbal and written communication skills, with the ability to explain complex technical information clearly and concisely.<br />* Strong analytical and problem-solving capabilities.<br />* A customer-centric mindset with a commitment to providing outstanding service.<br />* The ability to work independently and manage time effectively in a remote environment.<br />* Proficiency with help desk software and remote support tools.<br />* Experience supporting hardware products is highly desirable.<br />* A background in electronics, security systems, or the access control industry would be a significant advantage.</p>

Remote Help Desk Support Specialist

PowerToFly

<p><strong>Job Overview</strong><br /><br /><strong>PowerToFly</strong> is seeking a dedicated and articulate <strong>Online Chat Support</strong> specialist to join our dynamic team. This is a <strong>Full-Time</strong> position based in <strong>New York Mills, Minnesota, United States</strong>. The successful candidate will play a crucial role in supporting our global community of over 1.1 million professionals and the organisations we partner with.<br /><br />At PowerToFly, we connect organisations with the AI-skilled and domain-expert talent they need to build better, more representative models. As the first point of contact for many in our diverse community, you will provide exceptional service, answer enquiries, and ensure a seamless user experience on our platform. This role offers a competitive hourly wage of <strong>$26 - $36 USD per hour</strong>.<br /><br /><strong>Responsibilities</strong><br /><br /> </p><ul><li>Provide timely, professional, and accurate support to our community members and clients via live chat.</li><li>Serve as an expert on the PowerToFly platform, guiding users through features and troubleshooting issues.</li><li>Resolve user enquiries regarding our services, including talent acquisition and AI model training.</li><li>Effectively identify and escalate complex technical issues to the appropriate internal teams for resolution.</li><li>Maintain detailed and accurate records of all user interactions and feedback in our CRM system.</li><li>Contribute to our knowledge base by documenting common issues and creating helpful support articles.</li><li>Collaborate with team members to improve our support processes and overall customer satisfaction.</li><li>Uphold the professional and inclusive tone of the PowerToFly brand in all communications.</li></ul><p><strong>Qualifications</strong><br /><br /> </p><ul><li>Proven experience in a customer support, technical support, or similar client-facing role.</li><li>Exceptional written communication and interpersonal skills, with a strong command of the English language.</li><li>Excellent problem-solving skills and the ability to think critically under pressure.</li><li>Proficiency in managing multiple conversations simultaneously in a fast-paced environment.</li><li>Experience with helpdesk software (e.g., Zendesk, Intercom) and CRM systems is highly advantageous.</li><li>A high degree of empathy, patience, and a genuine desire to help others.</li><li>A strong interest in technology, artificial intelligence, and community-building is desirable.</li><li>Must be self-motivated and capable of working effectively both independently and as part of a team.</li></ul><p> </p>

Online Chat Support

B'nai Jeshurun

<p><b>Background</b></p><p>Since our founding in 1825, B&rsquo;nai Jeshurun (BJ) has been at the forefront of the American Jewish experience. As we approach our third century, our vision is focused on the spiritual work of transformation and on the creation of a Jewish path that is authentic, profound, and helps all members of our community seek and live their purpose to the fullest.</p><p>BJ&rsquo;s spiritual leaders, as well as BJ&rsquo;s nearly 2,000 member families are dedicated to fostering a diverse, dynamic, and inclusive community that offers multiple avenues for Jewish religious life while providing mutual support in spiritual growth. BJ is committed to honoring tradition while continuously re-imagining and innovating practices and programs to create a vibrant, contemporary, and relevant Jewish experience.</p><p>Our programming portfolio includes a dynamic hybrid operation where most of our offerings are available in-person in our historic Upper West Side campus, as well as through various online platforms. To support this vision, BJ has invested heavily in systems, equipment, and personnel. We now seek an AV &amp; IT Infrastructure Specialist to serve as a high-level technical anchor for our digital media broadcast environments and core network infrastructure.</p><p><b>Position Overview </b></p><p>The <b>A/V, Livestream, &amp; IT Infrastructure Specialist</b> is a specialized hybrid role reporting to the Livestream Producer &amp; A/V Manager while working in close coordination with the Director of Facilities and our external Managed IT Service Provider. This position serves as the primary on-site technical authority for the physical network architecture and the high-fidelity broadcast environments that power BJ's global reach.</p><p><i><b>Note:</b></i> <i>This position focuses strictly on production, campus-wide network infrastructure, and cybersecurity; it does not handle day-to-day internal office tech support or individual staff helpdesk tickets.</i></p><p>This is a hands-on role requiring a non-traditional schedule, including on-site coverage for Shabbat (Friday night / Saturday morning), Jewish holidays, and major community events, balanced with weekday infrastructure optimization.</p><p><b>Key Responsibilities1. A/V &amp; Livestream Engineering (Approx. 50%)</b></p><ul><li><b>Livestream Production :</b> Partner with the Livestream Producer &amp; A/V Manager to configure, optimize, and operate BJ&rsquo;s multi-site livestream systems and high-end broadcast equipment (Newtek Tricaster, OBS) in our main Sanctuary and Community House .</li><li><b>Audio/Visual Support:</b> Provide A/V support as needed by setting up and breaking down equipment for live events and hybrid meetings, and provide support with lighting and simple live audio mixing.</li><li><b>Production Systems Management:</b> Oversee the technical integration of BJ&rsquo;s digital lighting system and complex multi-channel audio environments.</li><li><b>Event Support:</b> Provide technical execution and troubleshooting for services, high-profile programs, and large-scale community events.</li></ul><p><b>2. Core Network Infrastructure &amp; Data Security (Approx. 50%)</b></p><ul><li><b>Strategic Partnership:</b> Act as the primary, highly technical on-site liaison for BJ&rsquo;s Managed IT Service Provider. Co-manage hardware deployments, handle network segmentation, and serve as the on-the-ground engineer to implement advanced security configurations or resolve complex outages.</li><li><b>Network Architecture Maintenance:</b> Monitor, optimize, and maintain the health of the core campus IT infrastructure (switches, firewalls, routers, enterprise Wi-Fi access points, and low-voltage cabling) across our historic multi-building campus.</li><li><b>Data Security &amp; Cybersecurity Compliance:</b> Implement and enforce rigorous data security protocols for AV and network infrastructure. Secure access controls for local NAS/SAN storage, audit physical rack security, and protect live broadcast streams from external interference or cyber threats.</li><li><b>Facilities &amp; Infrastructure Engineering:</b> Partner with the Director of Facilities on capital physical infrastructure projects, including server room climate control/backup power systems, point-to-point network bridges between campus buildings, and network-connected facility security systems (CCTV, access control).</li><li><b>Disaster Recovery &amp; Asset Lifecycle:</b> Oversee backup integrity for administrative and digital media files. Maintain a comprehensive registry of technical assets, software licenses, and lifecycle schedules.</li></ul><p><b>Qualifications, Skills, and Experience</b></p><ul><li><b>Experience:</b> A minimum of 4-5+ years of professional experience, seamlessly splitting competencies between advanced live A/V production and enterprise IT network infrastructure.</li><li><b>Education &amp; Certifications:</b> Post-secondary degree in a technical field or equivalent premium certifications (e.g., CompTIA Network+, Security+, Cisco CCNA, or specialized A/V certifications like CTS) are highly desirable.</li><li><b>IT &amp; Security Expertise:</b> Deep understanding of TCP/IP networking, VLANs, firewall configurations, and data encryption.</li><li><b>A/V Production Mastery:</b> Command of livestreaming ecosystems, digital video switchers, multi-source audio routing</li><li><b>Collaborative Skills:</b> Exceptional communication skills with a track record of successfully managing vendor relationships and collaborating with organizational leadership.</li><li><b>Attributes:</b> A methodical, calm-under-pressure problem solver who takes total ownership of technical ecosystems. Knowledge of, or a deep respect for, Jewish faith, traditions, and culture is highly preferred.</li></ul><p><b>Work Environment</b></p><p>The BJ campus includes the Sanctuary building on 257 West 88th Street and the Community House on 270 West 89th Street, which are connected at the ground level.</p><p><b>Schedule</b>The AV &amp; IT Infrastructure Specialist is a full-time, non-exempt position. This role requires a flexible, non-traditional schedule with regular, required on-site presence on Friday evenings and Saturdays (Shabbat), as well as during major Jewish holidays, including the High Holy Days. Infrastructure maintenance and strategic vendor alignment can be scheduled flexibly across regular weekday business hours.<b>Compensation &amp; Benefits</b></p><p>This is a full-time non-exempt position with an annual salary range of $60,000 to $65,000. BJ offers highly subsidized medical, dental, and vision insurance policies, as well as vacation and sick days, over 20 paid (National and Jewish) holidays, a 403b retirement plan and many other benefits.</p><p><b>To Apply</b></p><p>Please complete the job application and attach a brief cover letter and resume and send to eelieson@bj.org. In your cover letter, highlight how this position aligns with your professional goals.</p><p><b>Commitment to Diversity, Equity, and Inclusion</b></p><p>B&rsquo;nai Jeshurun is committed to creating a staff culture and congregational community that is accessible, inclusive, and equitable. We seek to build a community and staff that reflects and celebrates the diversity of America, New York City, and the Jewish community. We are looking for team members eager to contribute to our mission and related efforts.</p><p>B&rsquo;nai Jeshurun is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for employees of all backgrounds. Each employment decision is based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status, or any other protected category.</p><p>Pay: $60,000.00 - $65,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>403(b)</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

AV & IT Infrastructure Specialist

The New York Public Library

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><b><br>
Job Summary</b></div><div>
Founded in 1925 and named a National Historic Landmark in 2017, the Schomburg Center for</div><div>
Research in Black Culture is one of the world&rsquo;s leading cultural institutions devoted to the</div><div>
collection, preservation, and interpretation of materials focused on African American, African,</div><div>
and African Diaspora experiences. The Center features diverse programming and a collection of over 11 million items that illuminate the richness of global Black history and culture. A research library of The New York Public Library and seeded by the collection of Arturo Alfonso Schomburg, the Schomburg Center provides free access to materials documenting Black life locally, nationally, and internationally.</div><div></div><div><br>
The Moving Image and Recorded Sound Division (MIRS, pronounced &ldquo;meers&rdquo;) collects and</div><div>
preserves audio and moving image (AMI) materials related to the experiences of people of</div><div>
African descent. The division has amassed approximately 400 collections, nearly 5,000 square</div><div>
feet, in a variety of formats, which captures the gestures and sounds of major historical, artistic,</div><div>
and cultural figures and moments. While the strength is the Black American holdings, there</div><div>
is considerable Caribbean and African representation in the collection.</div><div></div><div><br>
MIRS seeks a detail oriented and organized Specialist II who will be responsible for assisting with the Division&rsquo;s reference and collection support. The specialist interfaces with the public and the research community while offering support to other divisions at the Schomburg Center. In addition to the public facing services, the specialist will provide collection maintenance support to the division and assist its Curator with exhibitions at the Schomburg Center, New York Public Library, and other venues.</div><div></div><div><b><br>
Responsibilities:</b></div><ul>
<li>Provide public service and collection support for the MIRS Division and respond to reference questions via email, phone, and in-person from researchers, scholars, and staff</li>
<li>Participate in outreach activities such as class visits and group presentations</li>
<li>Provide support to the division with updating collection documentation and reference services including policies and procedures, special projects, exhibitions, and related programming</li>
<li>Update and create content for web pages, LibGuides, and training materials</li>
<li>Serve on relevant committees, tasks forces, and working groups that are related to professional responsibilities</li>
<li>Collaborate with public and technical services units within the Research Libraries (such as Special Collections Processing and Audio and Moving Image Preservation) at the New York Public Library to create a unified patron experience</li>
<li>Maintain a personal program of continuous education and professional development</li>
<li>Support the Schomburg Center&rsquo;s research divisions to ensure patron access to collection materials held throughout the various reading rooms</li>
<li>Perform other related duties as required</li></ul><br>
<h3 class="jobSectionHeader"><b>
Required Education, Experience &amp; Skills</b></h3><div><b><br>
Required Education</b></div><ul><li>
ALA accredited Master&rsquo;s degree in Library and Information Studies or Master&rsquo;s degree in liberal arts or humanities and successful completion of archival and audiovisual training</li></ul><div><b>
Required Experience</b></div><ul>
<li>Experience providing reference service in a research setting, such as a library, university, or archive</li>
<li>Experience handling and providing access to various AMI formats</li>
<li>Subject area expertise of any of the following: African American History/ Studies/ Literature, Africana Studies, Diaspora or Cultural Studies</li>
</ul><div><b>Required Skills</b></div><ul>
<li>Ability to both work independently and collaboratively, establishing and maintaining working relationships with staff, researchers, other organizations and professionals in the field</li>
<li>Strong experience and knowledge of online catalogs, integrated library systems, databases and reference and information resources</li>
<li>Excellent interpersonal, organizational, time management, and verbal and written communication skills</li>
<li>Knowledge of AMI, archival, and library standards (MARC, RDA, LCSH, LCCN, DACS, IASA Cataloguing Rules, and EBUCore Metadata Set)</li>
<li>Familiarity with Aeon or other special collections workflow management software</li>
<li>Strong attention to detail with ability to handle multiple projects in a fast-paced environment to meet planned goals</li>
<li>Demonstrated digital literacy skills</li></ul><br>
<h3 class="jobSectionHeader"><b>
More...</b></h3><div><br>
<b>
Core Values</b><br>
<i>All team members are expected and encouraged to embody the NYPL Core Values:</i>
</div><ul><li>Be <b>Helpful</b> to patrons and colleagues</li>
<li>Be <b>Resourceful</b> in solving problems</li>
<li>Be <b>Curious</b> in all aspects of your work</li>
<li>Be <b>Welcoming</b> and <b>Inclusive</b>
</li></ul><div><b>Work Environment</b></div><ul>
<li>Office setting</li>
<li>Public library setting</li>
</ul><div><b>Physical Duties</b></div><ul>
<li>Lifting up to 40 lbs. required</li>
<li>May require travel within NYC</li>
<li>Must be able to position oneself to stoop, kneel, crouch or crawl, and use step ladder or climb tall ladders</li>
</ul><div><b>Physical Required?</b><br>
No<br>
<br>
<b>Union/Non Union</b><br>
Local 1930<br>
<br>
<b>FLSA Status</b><br>
Non-Exempt<br>
<br>
<b>Schedule</b><br>
35 hours per week onsite, Monday - Friday, and occasional Saturdays as required, 10am to 6pm<br>
<br>
<i>This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed.</i><br>
<br>
<b><i>The New York Public Library</i></b><i> </i><b><i>Salary Statement</i></b></div><div><br>
</div><div>
At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies.</div><div></div><div><br>
Union Salaries are determined by collective bargaining agreement(s).</div><h3 class="jobSectionHeader"><b><br>
About The New York Public Library</b></h3><div>
The New York Public Library is a free provider of education and information for the people of New York and beyond. With 92 locations&mdash;including research and branch libraries&mdash;throughout the Bronx, Manhattan, and Staten Island, the Library offers free materials, computer access, classes, exhibitions, programming and more to everyone from toddlers to scholars, and has seen record numbers of attendance and circulation in recent years. The New York Public Library serves more than 18 million patrons who come through its doors annually and millions more around the globe who use its resources at www.nypl.org.</div></div>

Specialist II - Moving Image and Recorded Sound Division, Schomburg Center

Axon US Corporation

<div>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are looking for an HVAC Product Specialist to help test and improve an AI-powered platform built for HVAC professionals. This role is ideal for someone with HVAC experience who is interested in technology and wants to move into a more office-based, technology-focused career.
 </p>
 <p>
  <br/>
 </p>
 <p>
  You do not need project management experience. Former HVAC technicians, trade school graduates, apprentices, and individuals with prior HVAC experience are encouraged to apply.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Test software products and features from an HVAC user's perspective.
  </li>
  <li>
   Provide feedback on functionality, usability, and workflow.
  </li>
  <li>
   Validate HVAC terminology, technical content, and troubleshooting information.
  </li>
  <li>
   Work closely with product and engineering teams to improve the platform.
  </li>
  <li>
   Help identify real-world HVAC use cases and customer needs.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   1+ year of HVAC industry experience, training, or education.
  </li>
  <li>
   Understanding of HVAC systems and field operations.
  </li>
  <li>
   Strong communication and problem-solving skills.
  </li>
  <li>
   Comfortable using computers, software applications, and digital tools.
  </li>
  <li>
   Interest in technology and innovation.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Nice to Have
  </strong>
 </p>
 <ul>
  <li>
   HVAC certification, trade school, or apprenticeship experience.
  </li>
  <li>
   Previous experience as an HVAC technician, installer, or service technician.
  </li>
  <li>
   Experience using mobile apps or software in a work environment.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We Offer
  </strong>
 </p>
 <ul>
  <li>
   Opportunity to help shape cutting-edge technology for the HVAC industry.
  </li>
  <li>
   Career growth within a fast-growing technology company.
  </li>
  <li>
   Collaborative and supportive team environment.
  </li>
  <li>
   Competitive compensation and benefits.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    Applicants with previous HVAC experience who are transitioning into a technology-focused career are strongly encouraged to apply.
   </em>
  </strong>
 </p>
</div>


HVAC Product Specialist

PubMatic

<div><p><b>About the Role:</b></p>
<p>
We're hiring a Programmatic Trading Specialist to join our growing team in New York on a hybrid schedule. (3 days in office).<br>
<br>
The successful candidate will have a unique ability to combine their programmatic trading knowledge, technical and creative thinking with strong communication skills.<br>
The programmatic trading specialist is part of the Advertiser Solutions team, taking responsibility for advertisers' campaigns in the Activate platform. Activate is an end to end solution that puts buyers in control of their media buying strategy, while simultaneously driving more revenue to publishers. They help clients plan, set up, optimize, troubleshoot and measure their programmatic campaigns. They are also helping document processes and suggesting platform improvements, as Activate scales.</p>
<p><b>
What You'll Do:</b></p>
<ul>
<li>Own sizeable client budgets throughout the entire media buying lifecycle, from media planning, execution, optimization, reporting, analysis and insights</li>
<li>Drive repeatable, scalable client successes by leveraging your strong background and track record of achievements in programmatic media trading</li>
<li>Oversee quality of campaign set-up and ongoing performance against client objectives, ensuring client satisfaction is fully met</li>
<li>Treat client campaigns as your own- always looking for ways to optimize budgets and improve upon current tactics</li>
<li>Respond to client requests in a timely manner</li>
<li>Participate in client meetings as a subject matter expert</li>
<li>Create and maintain comprehensive documentation of programmatic media plans/buys</li>
<li>Identify new opportunities or processes to work more efficiently both internally/externally</li>
</ul>
<p><b>Who You Are:</b></p>
<ul>
<li>2+ years of hands-on programmatic trading experience is a must</li>
<li>Applied knowledge of key industry partners for fraud, viewability, brand safety, data and similar</li>
<li>Outstanding troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally in a fast-paced environment.</li>
<li>Excellent critical thinking and communication skills</li>
<li>Proactive approach</li>
<li>Process-oriented with excellent attention to detail</li>
<li>Ability to prioritize various requests and responsibilities.</li>
</ul>
<p><b>Additional Information</b></p>
<p><b>
Return to Office</b>: PubMatic employees throughout the globe have returned to our offices via a hybrid work schedule (3 days &quot;in office&quot; and 2 days &quot;working remotely&quot;) that is intended to maximize collaboration, innovation, and productivity among teams and across functions.</p>
<p><b>
Benefits:</b> Our benefits package includes the best of what leading organizations provide such as, paid leave programs, paid holidays, healthcare, dental and vision insurance, disability and life insurance, commuter benefits, physical and financial wellness programs, unlimited DTO in the US (that we actually require you to use!), reimbursement for mobile and fully stocked pantries plus in-office catered lunches 5 days per week.</p>
<p><b>
Diversity and Inclusion</b>: PubMatic is proud to be an equal opportunity employer; we don't just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status</p>
<p><b>
About PubMatic</b></p>
<p>
PubMatic is one of the world's leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes.</p>
<p>
Founded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand.</p>
<p>
#LI-HYBRID</p></div>

Programmatic Trading Specialist

Pretium Enterprise Services

<div><div><div><p><b>Why Pretium Enterprise Services?</b></p><p></p><p>
With expert business service capabilities, Pretium Enterprise Services (&ldquo;PES&rdquo;), is integral to the growth, innovation, and transformation of its global operating companies. Partnering with internal and external businesses and stakeholders to rapidly unlock value for its customers, PES delivers with excellence and ownership, enabling scalable growth.</p><p></p><p><b>
Job Overview</b></p></div><p></p><div><p>
A Technology Delivery Specialist is primarily responsible for delivering advanced end-user support across corporate desktops, laptops, printers, and collaboration tools, ensuring a high-quality and responsive support experience. This role serves as an escalation point for complex Service Desk issues, focusing on timely incident resolution, root cause analysis, and continuous improvement of the end-user experience. In addition to core support responsibilities, this position partners with infrastructure, security, and application teams to assist with maintaining and supporting the Microsoft Azure environment and related systems. The role contributes to basic monitoring, troubleshooting, and operational tasks, while following established processes and standards. The ideal candidate brings strong customer service skills, solid troubleshooting ability, and a support-first mindset, with some familiarity with cloud and infrastructure technologies to effectively collaborate across teams and support overall platform reliability and performance.</p><p></p><p><b>
This role requires onsite work 4 days a week in our office located in New York City.</b></p></div><p></p><div><p><b>
What</b><b> </b><b>You&rsquo;ll</b><b> </b><b>Do</b></p></div><div><ul><li><p>
Respond to incidents, service requests, and change tasks; perform root-cause analysis and document fixes, known errors, and preventative actions.</p></li><li><p>
 Provide Level III Service Desk support and act as an escalation point for Level I/II tickets; troubleshoot complex issues to resolution and ensure end users are supported to satisfaction.</p></li></ul></div><div><ul><li><p>
Monitor the Service Desk queue and respond quickly and effectively to requests, process tickets based on priority and SLA commitments.</p></li></ul></div><div><ul><li><p>
Install, image, test, and configure new workstations and peripheral equipment; modify workstation configurations, utilities and default settings to meet standards.</p></li></ul></div><div><ul><li><p>
Support the setup and maintenance of Azure resources such as virtual machines, storage, and networking, working within established standards and assisting senior engineers as needed.</p></li></ul></div><div><ul><li><p>
Assist with onboarding and termination of users, including account provisioning, access changes, and device handoff/collection in coordination with HR and security.</p></li></ul></div><div><ul><li><p>
Support physical user moves and workstation setups, ensure workstations have required standard equipment and any approved specialized peripherals.</p></li></ul></div></div><div><div><ul><li><p>
Maintain inventory of endpoint equipment and software/licenses, coordinate refreshes and perform timely hardware/software upgrades as required.</p></li><li><p>
 Perform endpoint management for Windows 365 Cloud PCs and physical endpoints including provisioning, assignment, configuration profiles, application deployment and device lifecycle activities.</p></li></ul></div><div><ul><li><p>
Coordinate and execute endpoint patching and updates (OS and third-party applications), validate compliance, and remediate failed deployments to reduce security risk and downtime.</p></li></ul></div><div><ul><li><p>
Support both physical and virtual desktop environments and handheld/mobile devices where applicable, assist with endpoint encryption and endpoint protection troubleshooting.</p></li></ul></div><div><ul><li><p>
Work with Infrastructure Engineers to debug and perform root-cause analysis for recurring end-user, network, and platform issues, escalate appropriately and share findings.</p></li></ul></div><div><ul><li><p>
Implement and maintain security and resilience controls such as Network Security Groups, backups, patching, vulnerability remediation, and disaster recovery procedures.</p></li></ul></div><div><ul><li><p>
Maintain accurate documentation in ticketing/knowledge systems: architecture notes, standard operating procedures, deployment guides, and change records.</p></li></ul></div><div><ul><li><p>
Participate in on-call rotation and follow incident management practices (prioritization, communication, escalation) to restore service quickly and safely.</p></li><li><p>
Ability to work onsite at our New York City Office 4 days a week.</p></li></ul></div><p></p><div><p><b>
Requirements</b></p></div><div><ul><li><p>
High school diploma/GED required; associate or bachelor&rsquo;s degree in computer science, Information Technology, or related field preferred (or equivalent relevant experience).</p></li></ul></div><div><ul><li><p>
2+ years of experience supporting cloud and/or infrastructure environments (Azure preferred) and providing enterprise end-user support in a ticket-driven Service Desk environment.</p></li><li><p>
 Familiarity with ITSM/IT Support Desk ticketing systems including triage, documentation, and SLA-driven workflows.</p></li></ul></div><div><ul><li><p>
Working knowledge of core Azure services: Azure Virtual Network, compute (VMs/App Service), storage, backups, and Azure DNS; familiarity with basic architecture patterns.</p></li></ul></div></div><div><div><ul><li><p>
Demonstrated troubleshooting skills across Windows networking fundamentals and monitoring/logs (Azure Monitor/Log Analytics exposure is a plus).</p></li></ul></div><div><ul><li><p>
Working knowledge of endpoint and user-support technologies such as Microsoft 365/Office, Active Directory user/group administration, device management and deployment with Microsoft Intune including Windows 365 Cloud PC management.</p></li></ul></div><div><ul><li><p>
Ability to document internal procedures and standard operating practices; comfort working with asset inventory and standard workstation build/deployment processes.</p></li></ul></div><div><ul><li><p>
Strong communication skills with the ability to explain technical issues, document work clearly, and collaborate with stakeholders across IT, security and application teams.</p></li></ul></div><div><ul><li><p>
Customer service mindset and proven ability to manage multiple tasks, meet SLAs and prioritize work in a fast-paced environment.</p></li></ul></div><div><ul><li><p>
Familiarity with Microsoft Azure AD &amp; Entra ID concepts (users/groups, SSO, RBAC) and basic cloud security practices.</p></li></ul></div><p></p><div><p><b>
Competencies</b></p></div><div><ul><li><p><b>
Continuous Learning</b> &ndash; Assesses strengths and weaknesses, pursues training and development, seeks feedback, shares knowledge, and continuously builds technical skills across Azure and endpoint technologies.</p></li></ul></div><div><ul><li><p><b>
Customer Service</b> &ndash; Responds promptly, manages difficult situations professionally, meets commitments, and seeks feedback to improve the end-user experience.</p></li></ul></div><div><ul><li><p><b>
Planning &amp; Organization</b> &ndash; Prioritizes workload, manages a high volume of requests, adapts to change smoothly, and uses time efficiently.</p></li></ul></div><div><ul><li><p><b>
Problem Solving</b> &ndash; Gathers and analyzes information, identifies issues early, develops alternative solutions, and performs root-cause analysis for recurring incidents.</p></li></ul></div><div><ul><li><p><b>
Teamwork</b> &ndash; Collaborates effectively, balances individual and team responsibilities, welcomes feedback, and supports shared outcomes.</p></li></ul></div><div><ul><li><p><b>
Use of Technology</b> &ndash; Adapts to new tools, troubleshoots technical problems, and uses technology to increase productivity through automation and standardization.</p></li></ul><p></p><p><b>
Compensation for this role ranges from $50 to $60 per hour based on experience.</b></p><p></p><p><b>
What We Offer</b></p><p></p><p>
This position offers the opportunity to join a collegial, entrepreneurial firm committed to the personal and professional growth of its team members and to maintaining a positive, encouraging work environment where people enjoy working together. The company offers a comprehensive benefits and perks package, including:</p><ul><li><p>
401(k) plan with an employer match</p></li><li><p>
Health, dental, vision and life insurance</p></li><li><p>
Paid Time Off (PTO)</p></li><li><p>
11 firm holidays</p></li><li><p>
Hybrid office/work from home arrangement</p></li></ul><p></p><p>
Pretium Enterprise Services is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, genetic information, marital status, sexual orientation, national origin, disability, age, veteran status, or any other characteristic protected by federal, state, or local law.</p></div></div></div>

Technology Delivery Specialist New York City

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