associate director, tech support specialist

customer technical support specialist, informatics - off shift - remote

associate director, tech support specialist Jobs in New York

clinical support representative - 2476 Jobs in New York

clinical support representative - 2476

customer technical support specialist, informatics - off shift - remote Jobs in New York

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desktop support specialist

technical support specialist

School of Visual Arts

<div>JOB TITLE: Technical Support Specialist
JOB POSTED: February 27, 2026
DEPARTMENT: Administrative and Network Services
REPORTED TO: Director of Information Technology and Desktop Support Manager
SCHEDULE: FT, Non-Exempt (Hourly), Mon-Fri, 9 am-5 pm EST
COMPENSATION: $60,000 annual salary, overtime eligible 
POSITION OVERVIEW:
Under the supervision of the Director of Information Technology and the Desktop Support Manager, the Technical Support Specialist will provide high-quality end-user support for the various constituents at the School of Visual Arts (SVA). User groups include Administrative and Academic Staff, Students, and Faculty. End-user devices include desktop computers, laptops, printers, and mobile phones. Users are located in 12 buildings on the Manhattan campus and at home.
DUTIES AND RESPONSIBILITIES:
<ul><li>Responsible for quality end-user support and proactive maintenance of administrative desktop hardware, software, and peripherals &ndash; this includes assets owned and managed by the college.</li><li>
Responsible for the updating and maintenance of the administrative desktop asset database, including data entry, tracking warranty and service contracts, and the registration of all hardware and software purchases.</li><li>
Assist with setting up, configuring, and deploying desktops, laptops, mobile devices, printers, and other IT equipment.</li><li>
Perform routine maintenance tasks, including software updates, system backups, and antivirus management.</li><li>
Collaborate with other IT team members to escalate complex issues and follow up on resolution.</li><li>
Work with third-party vendor support groups as needed to resolve technical problems.</li><li>
Works with Active Directory and other service delivery systems.</li><li>
Document support activities, solutions, and procedures for future reference. 
Assist in the development and implementation of IT policies and procedures.</li><li>
Responsible for helping students set up their computers for Internet access in the residence halls.</li><li>
Assists with minor and major office moves, adds, changes, and acts as liaison between the IT Department and other offices.</li><li>
Trains and orients employees on the use of hardware, software, and telephone systems.</li><li>
Takes on a support leadership role for assigned point web applications and enterprise systems as they are deployed to the college.</li><li>
SVA is a broad constituency of community members (end users) all of whom the IT team interacts with daily. This includes administrative office staff, academic office staff, faculty, students, alumni, and the public.</li><li>
Collaboration is the key to success. For SVA IT, key collaborative operations groups include Audio Visual Services, Facilities (Physical Plant), Security Services (Campus Safety), and Resource Management (Office Services).</li><li>
Students, Staff, and Faculty in a Higher Education environment are not on a fixed 9 am-5 pm schedule, waiting for support like a typical office. The technician should be comfortable following up with end users to agree on a mutually convenient time to troubleshoot the issue.
</li><li>Other job-related duties as assigned</li></ul>
SUPERVISORY RESPONSIBILITIES:
<ul><li>None.</li></ul>
MINIMUM QUALIFICATIONS:
<ul><li>Bachelor of Arts or Bachelor of Science in Information Technology or a closely related field is required.</li><li>
Candidates without a degree may substitute at least four (4) years of professional experience in the Information Technology field or equivalent technical training.</li></ul>
PREFERRED QUALIFICATIONS:
<ul><li>Experience with Microsoft Intune for Windows endpoints and JAMF Pro for macOS endpoints and iOS devices.</li><li>
Fluency in standard software and desktop operating systems, including Windows, macOS, Microsoft Office, FileMaker, Adobe Creative Cloud, web browsers, and antivirus software</li><li>
Certifications in CompTIA A+, Network+, or Google Workspace</li></ul>
KNOWLEDGE, SKILLS, AND ABILITIES:
<ul><li>Knowledge in the Google Workspace environment (Gmail, Google Drive, Google Meet, etc.).</li><li>
Knowledge of software, hardware, and best practices and procedures to support these systems.</li><li>
Knowledge of standard applications and operating systems (e.g., Microsoft Intune for Windows endpoints and JAMF Pro for macOS endpoints and iOS devices), remote desktop applications such as TeamViewer, and virtual environments.</li><li>
Knowledge of Windows operating systems (Windows 10/11) and Microsoft 365 web and desktop apps.</li><li>
Knowledge of basic networking concepts (TCP/IP, DNS, DHCP).</li><li>
Skilled in incident reporting, troubleshooting, and problem-solving skills - including clearly communicating the technical nature and resolution of trouble tickets with colleagues in the IT support group. When required to meet our customer SLAs, the timely escalation of complex tickets to other members in the IT department is expected.
</li><li>Skilled in assessing, analyzing, responding to, and satisfying end-user requests - including clearly and professionally communicating with end users (in-person, over the phone, and in writing), walking them through the troubleshooting process, following up on issue resolution, confirming ticket resolution, and courteously handing off or escalating tickets when needed.</li><li>
Skilled in effective verbal and written communication - required to always be conscientious of the constituent group (student, staff, faculty, alumni) with whom they are interacting. Each group has a different level of technical expertise and expectations of IT support. End-user retail computer support for the public is an example of the diverse range of individual personalities and ages that the technician will interact with.</li><li>
Skilled in planning, organizing, and providing close attention to detail in daily tasks.</li><li>
Ability to work independently, multitask, prioritize, delegate, and manage several open issues at one time.</li><li>
Ability to research, identify, learn, analyze, and maintain knowledge of trends, new technologies, and adapt to changing environments in specialized areas.</li><li>
Ability to work with frequent interruptions and changes in priorities.</li><li>
Ability to resolve/define problems or situations, collect data, establish facts, and draw valid conclusions requiring the exercise of good judgment.</li><li>
Ability to write routine documentation, reports, and other correspondence.</li><li>
Ability to work independently, proactively, and collaboratively within a fast-paced and agile team environment.</li><li>
Ability to establish and maintain good working relationships with other employees, students and stakeholders.
</li></ul>PHYSICAL REQUIREMENTS OR WORKING CONDITIONS:
<ul><li>Schedule: Full-time schedule (35 hrs per week), Monday-Friday, 9 am-5 pm EST. May be required to work additional hours outside of the regular work schedule. Willingness to work outside designated office hours as needed for special events.</li><li>
136 W. 21st Street, NYC, NY 10010. The employee's desk will be in one of the IT department's three primary office spaces on campus.</li><li>
Travel: SVA operates 8 primary buildings, 4 residence halls, and 3 ancillary sites. The employee will be expected to move among all 15 facilities, with a focus on the 8 primary buildings located in an east&ndash;west cluster along the 23rd Street corridor in Manhattan. Transportation via ride-share services is available for moving equipment and urgent situations. The team mainly walks between the Manhattan sites</li><li>
Flexible hybrid schedule, typically three days in the office and two days remotely; alternate shifts may include 11 am&ndash;7 pm to cover later academic support hours</li><li>
While working remotely, you will be required to maintain the same hours of work as would be performed in the office; follow the department's procedures in completing assigned job tasks; and be available during the employee's working hours via the department's established communication methods (i.e. Google chat, Slack, phone, etc.)
</li><li>Able to lift a minimum of 25 lbs. This is the typical boxed weight of a 24-inch iMac 2024 computer or a typical desktop printer, both of which are required to be moved around in an office space.</li><li>
Must have manual dexterity to operate a computer keyboard.</li><li>
Ability to work in an office environment on a college campus.</li><li>
Ability to use team communications tools, including Gmail, Google Chat, WhatsApp, Zoom, and Slack. The technician is expected to communicate effectively through these standard channels, both when in the office and working remotely.
</li></ul>APPLICATION INSTRUCTIONS
To be considered for this position, candidates must submit the following:
<ul><li>Cover Letter - Describe your interest in the position and how your qualifications meet the stated requirements.</li></ul>
<ul><li>Resume or CV - Include relevant experience and key responsibilities.</li></ul>
WORKING AT SVA
The School of Visual Arts has been a leader in the education of artists, designers, and creative professionals for more than seven decades. With a faculty of distinguished working professionals, a dynamic curriculum, and an emphasis on critical thinking, SVA is a catalyst for innovation and social responsibility. Comprising over 7,000 students at its Manhattan campus and over 41,000 alumni from 128 countries, SVA also represents one of the most influential artistic communities in the world. For more information about the College's 30 undergraduate and graduate degree programs.
Click here (https://sva.edu/about/about-sva/working-at-sva) to learn what it's like to work at SVA.
The School of Visual Arts is an equal-opportunity employer. Diversity and inclusion is a core principles of the College. SVA enjoys a community that represents a significant number of historically underrepresented groups, including diverse ethnic and religious backgrounds, gender identities, and abilities, as well as individuals from foreign countries. All are encouraged to apply.</div>

Technical Support Specialist

Beckman Coulter Diagnostics

<div>Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Beckman Coulter Diagnostics, one of Danaher&rsquo;s 15+ operating companies, our work saves lives&mdash;and we&rsquo;re all united by a shared commitment to innovate for tangible impact.
You&rsquo;ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher&rsquo;s system of continuous improvement, you help turn ideas into impact &ndash; innovating at the speed of life.
As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory&rsquo;s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making&mdash;we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.
Learn about the Danaher Business System which makes everything possible.
Working either the 2nd Shift hours of 3:00 PM-11:00 PM ET OR 3rd Shift hours of 5:00 PM-1:30 AM ET (Monday to Friday), the Customer Technical Support Specialist, Informatics for Beckman Coulter Diagnostics is responsible for providing technical phone troubleshooting &amp; consulting to clinical laboratory and IT customers and internal company staff for the Informatics product line of products including middleware software, Laboratory Information System (LIS) software and some computer hardware issues in order to resolve inquiries/issues or assign to field support for handling onsite when needed.
This position reports to the Supervisor, Customer Support responsible for handling customer calls to facilitate 24/7 support function, is part of the Service Organization and will be fully REMOTE.
In this role, you will have the opportunity to:<ul><li>
Handle customer calls by resolving technical product issues to support a 24/7 support function, assigning calls to Field Service or Field Applications when unable to resolve over the phone.</li><li>
Investigate and recognize issues through to root cause, and communicate product issues, complaints, and improvements.</li><li>
Collect and analyze data and classify complaints according to FDA requirements, capturing and documenting all aspects of the customer interactions/issues into a customer interaction database.</li></ul>
The essential requirements of the job include:<ul><li>
Bachelor's Degree OR Associate's Degree in Medical Laboratory Technology or equivalent.</li><li>
3+ years' experience working with Laboratory Information System (LIS) customization/configuration and troubleshooting Beckman Coulter REMISOL Advance middleware.</li><li>
Ability &amp; willingness to work holidays, some weekends and on-call shifts</li></ul>
Travel Requirements:<ul><li>
During the first year (training period), this position requires up to 25% travel, which may potentially include overnight stays. Once training is completed, the travel will be reduced to up to 5% travel.</li></ul>
It would be a plus if you also possess previous experience in:<ul><li>
Strong organizational skills with the ability to work well under pressure in a fast-paced environment.</li><li>
Show competency in diagnosing, resolving and documenting complex technical issues.</li></ul>
At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.
The hourly range for this role is $26.44-$36.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.
This job is also eligible for bonus/incentive pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company&rsquo;s sole discretion, consistent with the law.
#LI-AP1
#LI-Remote
Join our winning team today. Together, we&rsquo;ll accelerate the real-life impact of tomorrow&rsquo;s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.</div>

Customer Technical Support Specialist, Informatics - Off Shift - REMOTE

Trinity Life Sciences

<div>
 
 
 We're committed to bringing passion and customer focus to the business.
 
 
 We are seeking a full‑time Desktop Support Specialist with strong troubleshooting skills, exceptional attention to detail, and a customer‑focused mindset to join Trinity&rsquo;s IT team. Primary responsibilities include supporting hardware, software, applications, mobile devices, and Microsoft Teams conference rooms, as well as completing additional tasks assigned. Core activities involve installing, diagnosing, repairing, maintaining, and upgrading computer hardware, software, and peripheral equipment to ensure optimal workstation performance.
 
 
 This role will provide timely and accurate end‑user support both in person and remotely, adhering to established SLAs, documented protocols, and standard operating procedures. The Desktop Support Specialist will collaborate closely with the Help Desk Manager, fellow Desktop Support Specialists, and System Administrators to resolve more complex or escalated technical issues.
 
 
 The ideal candidate is a collaborative team player who is eager to learn, hardworking, adaptable, and committed to delivering high‑quality support in a fast‑paced, service‑oriented environment
 
 
 This position is based out of Trinity&rsquo;s New York, NY location.&nbsp;&nbsp;
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 
 Provide friendly, customer‑focused level 2 support with clear communication and thorough follow‑through to confirmed resolution of all support requests.
 
 </li>
 <li>
 
 Identify, analyze, and diagnose technical issues while providing customers with timely updates and accurate estimated resolution times.
 
 </li>
 <li>
 
 Escalate unresolved support requests to the appropriate technicians in accordance with established procedures and SLAs.
 
 </li>
 <li>
 
 Maintain accurate tracking of hardware and software assets using asset‑management tools and adhering to lifecycle and inventory best practices.
 
 </li>
 <li>
 
 Monitor Service Desk ticket queues to ensure timely response, proper categorization, and assignment across the IT team.
 
 </li>
 <li>
 
 Develop and complete small IT projects; create, update, and maintain process and procedure documentation as needed.
 
 </li>
 <li>
 
 Support Microsoft Teams conference rooms, ensuring reliable meeting room functionality and assisting users with audio, video, and room system issues.
 
 </li>
 <li>
 
 Apply and support Windows security baselines, BitLocker, and device compliance policies to maintain secure and compliant endpoint configurations.
 
 </li>
 <li>
 
 Adhere to SOC 2 compliance requirements, including secure handling of systems, data, and change‑control practices.
 
 </li>
 <li>
 
 Collaborate with Desktop Support Specialists, Systems Administrators, and other IT teams to resolve complex or escalated issues.
 
 </li>
 <li>
 
 Proactively identify recurring support issues and recommend process, documentation, or system improvements.
 
 
 
 </li>
 </ul>
 
 Requirements:&nbsp;
 
 
 
 
 Education
 
 : Bachelor&rsquo;s degree in Computer Science required.
 
 
 
 Work Experience
 
 : 3-5 years of hands-on experience in helpdesk, desktop support or call center support within a professional environment.
 
 
 
 Technical Skills (Preferred)
 
 
 
 <ul>
 <li>
 
 Desktop and laptop hardware; workstation accessories&nbsp;
 
 </li>
 <li>
 
 Strong remote troubleshooting skills&nbsp;
 
 </li>
 <li>
 
 Windows 11&nbsp;
 
 </li>
 <li>
 
 Antivirus management
 
 </li>
 <li>
 
 O365 administration and troubleshooting
 
 </li>
 <li>
 
 ITSM/ITIL-based ticketing systems
 
 </li>
 <li>
 
 iOS &amp; Android device support
 
 </li>
 <li>
 
 Basic network knowledge
 
 </li>
 <li>
 
 Printer troubleshooting
 
 </li>
 <li>
 
 Active Directory fundamentals and basic administration
 
 </li>
 <li>
 
 Remote support tools (e.g., Bomgar, TeamViewer)
 
 
 
 </li>
 </ul>
 
 Additional Skills
 
 
 
 <ul>
 <li>
 
 Strong verbal and written communication skills
 
 </li>
 <li>
 
 Excellent customer service mindset
 
 </li>
 <li>
 
 Ability to work collaboratively and manage multiple priorities
 
 
 
 </li>
 </ul>
 
 About Trinity
 
 
 
 Trinity powers the future of life sciences commercialization through the fusion of human and artificial intelligence. By blending deep therapeutic expertise and trusted human ingenuity with a purpose-built technology platform, Trinity accelerates clarity and confidence at every step of the commercialization journey&mdash;from pre-launch to scale to loss of exclusivity. For more than 30 years, the world&rsquo;s leading pharmaceutical, biotech, and medtech companies have relied on Trinity&rsquo;s foresight, execution, and partnership to deliver confident product launches, decisive market advantage, and measurable patient impact. During that time, Trinity expanded from its first office in Waltham, MA to 1,300 professionals across 14 offices and five continents, setting new industry standards in quality, responsiveness, and client partnership. For more information, visit Trinity at&nbsp;www.trinitylifesciences.com.
 
 
 Trinity&rsquo;s salary bands account for a wide range of factors that are considered in making compensation decisions including but not limited to skill sets and market demand for skills; level of experience and training; specific qualifications, performance, time in role/company, geographic location, and other business and organizational needs. A reasonable estimate of the current salary range is a minimum of $65,000. In addition to your base salary, you will also be eligible for an annual discretionary performance bonus.
 
 
 
 Trinity&rsquo;s Commitment to Inclusion &amp; Engagement (I&amp;E)
 
 
 Trinity Life Sciences is an equal opportunities employer and welcome applications from all qualified individuals. At Trinity, inclusion and engagement are at the heart of how we work and grow together. We&rsquo;ve evolved from a traditional &ldquo;DEI&rdquo; framework to Inclusion &amp; Engagement (I&amp;E)&mdash;a model that moves beyond representation to focus on connection, collaboration, and shared purpose. Every role at Trinity plays a part in fostering an environment where all employees feel valued, respected, and empowered to contribute fully. By embedding I&amp;E principles into our culture, we ensure that belonging and engagement are not standalone initiatives&mdash;they are part of how we build teams, make decisions, and deliver excellence every day. Trinity will not tolerate any form of discrimination or harassment and encourages applicants of all ages and identities. For more information about Trinity&rsquo;s commitment to Inclusion and Engagement please visit&nbsp;Inclusion &amp; Engagement | Culture of Belonging at Trinity Life Sciences.
 
 
</div>

Desktop Support Specialist

<div><div><div><div>United States - New York</div>
</div><div><div>Information Technology (IT)
</div></div><div><div>Group Functions
</div></div><div>Job Reference #
<div>335913BR</div>
</div><div>City
<div>New York</div>
</div><div>Job Type
<div>Full Time
</div></div><div>Your role
<div>UBS Business Solutions US LLC is seeking an Associate Director, Tech Support Specialist in New York, NY. 
 
Are you an innovative thinker? Are you focused on the details, even when under pressure? Do you enjoy delivering enhanced change capabilities across a range of business functions? 
 
We&rsquo;re looking for an Associate Director, Tech Support Specialist to: 
 
<ul><li>Ensure workflows, processes, tooling and applications are of the highest quality standard.
</li><li>Debug and define workarounds for known errors to initiate process improvements. Support FX trading/risk application.
</li><li>Develop enhancements to improve applications performance, redundancy and supportability. Contribute to the functional management of existing and new IT products and services.
</li><li>Support for infrastructure maintenance. Support the service and product manager across several technical domains.
</li><li>Solve complex technical and business issues.</li></ul> 
Qualified Applicants apply through SH-ProfRecruitingcc@ubs.com. Please reference 002431. NO CALLS PLEASE. EOE/M/F/D/V. #LI-DNI 
 
Salary &amp; Work Schedule: $140,000 to $160,000 Per Year, 40 hrs/wk. The expected salary range(s) for this role as of the date of this posting is/are based on factors including, but not limited to, experience, qualifications, education, location and skill level. This role may also be eligible for discretionary incentive compensation. For benefits information, please visit ubs.com/usbenefits.
 
 
This notice is being posted in connection with an application for permanent Alien Labor Certification. Any person may comment or provide documentary evidence bearing on this application to: U.S. Department of Labor, Employment and Training Administration, Office of Foreign Labor Certification, 200 Constitution Avenue NW, Room N-5311, Washington, DC 20210. 
 
</div></div><div>Your Career Comeback
<div>We are open to applications from career returners. Find out more about our program on ubs.com/careercomeback.</div>
</div><div>Your team
<div>Diversity helps us grow, together. That&rsquo;s why we are committed to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients. 
 
You&rsquo;ll be working in the Tech Support Specialist team in New York, NY.</div>
</div><div>Your expertise
<div>Education &amp; Experience Requirement 
<ul><li>This position requires a Master's degree or foreign equivalent in Enterprise Risk Management, Finance, or related field of study plus one (1) year of experience in the job offered or as a Senior Risk Consultant, Graduate Teaching Consultant, Capstone Course Project Leader, Risk Analyst Assistant or related occupation.</li></ul> 
Alternate Education &amp; Experience Requirement 
<ul><li>The employer will alternatively accept a Bachelor's degree or foreign equivalent in Enterprise Risk Management, Finance, or related field of study plus three (3) years of experience in the job offered or as a Senior Risk Consultant, Graduate Teaching Consultant, Capstone Course Project Leader, Risk Analyst Assistant or related occupation in lieu of a Master's degree and one (1) years of experience.</li></ul> 
Position requires experience with the following: 
<ul><li>Linux; SQL; Sybase; Programming language R or Python; MQ</li><li>Tableau</li><li>Tibco EMS</li><li>cloud technologies</li><li>Foreign Exchange products and risk assessment; developing risk mitigation strategies</li><li>Experience may be gained through graduate-level coursework, research, or working experience</li></ul></div>
</div><div>About us
<div>UBS is a leading and truly global wealth manager and the leading universal bank in Switzerland. We also provide diversified asset management solutions and focused investment banking capabilities. Headquartered in Zurich, Switzerland, UBS is present in more than 50 markets around the globe. 
We know that great work is never done alone. That&rsquo;s why we place collaboration at the heart of everything we do. Because together, we&rsquo;re more than ourselves. Want to find out more? Visit ubs.com/careers.</div>
</div><div>Salary information
<div>The expected salary range for this role is $140,000 to $160,000 based on factors including, but not limited to, experience, qualifications, education, location and skill level. Please see &laquo;Your role&raquo; section for detailed salary information.</div>
</div><div>Join us
<div>At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We&rsquo;re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. And we use artificial intelligence (AI) to work smarter and more efficiently. We also recognize that great work is never done alone. That&rsquo;s why collaboration is at the heart of everything we do. Because together, we&rsquo;re more than ourselves. 
We&rsquo;re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.</div>
</div><div>Disclaimer / Policy statements
<div>UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.</div></div></div></div><div></div>

Associate Director, Tech Support Specialist

Police Athletic League

<div>Position: IT Support Technician
Who we are: The Police Athletic League (PAL) of New York City is an independent youth development nonprofit organization and has been a vibrant and vital institution, serving as an effective, critical bridge between police and communities across all five boroughs of the City since 1914. PAL operates diverse programs for children as young as 2 years old to young adults. Programs include Head Start, after-school programs and summer day camps for elementary, middle and high school youth, and summer Playstreets. PAL also runs evening teen centers and college readiness programs, youth employment, and juvenile justice programs. Staying true to PAL&rsquo;s roots, a cornerstone of our youth development strategy includes offering competitive and recreational sports for children of all ages. At PAL, we&rsquo;re devoted to empowering communities and building the best places to work, and that goes for our own teams too.
Position Summary:
PAL is seeking an IT Support Technician to support the day-to-day upkeep of computer systems, hardware, and IT infrastructure. He or she will be responsible for on-site support across all PAL&rsquo;s NYC 17 locations for networked PCs, laptops, VOIP phones, PAL issues mobile phones, printers, PAL&rsquo;s Microsoft Active Directory domain and hosted in Azure and locally and troubleshooting various network devices including switches and routers. Additionally, PAL relies heavily on the Office 365 Suite online tools, to support both on-site and hybrid work for all staff. The IT support Engineer will work closely with the Operations team, PAL&rsquo;s IT Business Partner providing enterprise managing IT services.
The IT Support Technician will report to the Director of Operations and work collaboratively with other Operations and IT staff.
What you&rsquo;ll do:
Technical Support and Troubleshooting:
<ul><li>Install, configure and troubleshoot hardware, software, networking, peripherals, operating systems issues.
</li><li>Support new desktop, laptop and mobile phone user setup and mobile device management solution, including orienting staff on new equipment.
</li><li>Serve as one of the primary contact to support internal company, end users, and IT operations
</li><li>Update PAL&rsquo;s IT Ticketing system to ensure that all tickets are resolved and documented appropriately
</li><li>Provide on-site critical support at PAL locations to troubleshoot, resolve, and accurately documents various technical problems and resolutions (i.e. software, hardware and company specific applications)
</li></ul>IT Administration and Maintenance:
<ul><li>Responsible for hardware and software inventory management and administration
</li><li>Administration of Microsoft Exchange 365 and Active Directory
</li><li>Assist with IT projects including new IT system implementations and upgrades
</li><li>Apply analytical skills in order to solve complex technical problems and recommend alternatives
</li><li>Support day to day administrative operations such as account management, application monitoring, and staff scheduling needed to maintain systems.
</li><li>Coordinate with HR to support IT onboarding and off-boarding tasks for new employees including AD account management and IT equipment set up / provisioning
</li><li>Troubleshoot and coordinate issues with PAL&rsquo;s Internet Service Provider Vendors and other IT vendors.
</li></ul>IT Project Management and Customer Service:
<ul><li>Provide the highest level of technical support to employees locally and remotely
</li><li>Establish and maintain effective working relationships with company staff, vendors, and IT business partners using strong customer service skills
</li><li>Respond promptly and clear to any tickets submitted in PAL&rsquo;s IT ticketing system and keep the ticketing information up to date.
</li><li>Work closely with PAL management team &amp; PAL&rsquo;s IT Business Partner to assure seamless communication between computers and network-based systems and peripherals.
</li><li>Continuously document IT operations process to assist with maintaining knowledge base
</li><li>Performs other IT related duties as required
</li></ul><ul><li>High school degree required; further education or certifications in IT, or related fields preferred
</li><li>Excellent computer skills, including proficiency in using Microsoft O365, Windows 10, Active Directory, Azure AD and Group Policy Office System Center Endpoint Protection, VPN
</li><li>Microsoft Certified Professional certification or other industry Certification preferred
</li><li>Basic network technology knowledge (LAN/WAN and wireless)
</li><li>Hardware experience must include desktops, laptops, Smartphones, VoIP phones, printers and scanners
</li><li>Ability to juggle multiple priorities, change &amp; adapt to organizational needs as they develop
</li><li>Effectively communicate complex technical issues both orally and in writing
</li><li>Experience in software/hardware configuration and deployment, and systems administration
</li><li>Monitoring server usage, internet service outages and IT support ticking queue
</li><li>Solid technical &amp; troubleshooting skills
</li><li>Ability to work independently and as a member of a team
</li><li>Strong problem-solving skills and ability to learn quickly
</li><li>Must thrive in a complex, multi-stakeholder environment
</li><li>Ability to lift and carry computer components up to 40 lbs. per item
</li><li>Ability to travel across NYC locations, Driver&rsquo;s license preferred
</li><li>Ability to quickly get up to speed and master new applications and software is critical
</li><li>Exceptional hardware and software problem-solving and analytical abilities
</li><li>Demonstrated proficiency with IT rollouts, migrations and upgrades are required
</li></ul>Compensation: The part-time role hourly rate is $22 - $27/hour with a maximum of 28/hours per week. Where the finalist falls in this range will be commensurate with skills and experience
Benefits: PAL offers a comprehensive benefits package for part-time employees which includes sick time, an employee assistance program, training and more!
Location: This role is located at our headquarters located at 34 1/2 East 12th Street New York, NY 10003. Travel locally within NYC to any one of our program sites may be needed ad-hoc.
At the Police Athletic League, we seek people who are talented, creative and passionate to help create a more inclusive city and better futures for our youth. We&rsquo;re devoted to empowering communities and building the best places to work, and that goes for our own teams too.
The Police Athletic League is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected characteristic including, but not limited to, an individual&rsquo;s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy
Employment with PAL is contingent upon successful completion of all the Agency&rsquo;s lawful pre-employment checks, which may include a background check.</div>

IT Support Technician (Part Time)

Abbott

<div>
 Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.
 
 
 
 About Abbott
 
 
 
 Abbott is a global healthcare leader, creating breakthrough science to improve people&rsquo;s health. We&rsquo;re always looking towards the future, anticipating changes in medical science and technology.
 
 
 
 Working at Abbott
 
 
 
 At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You&rsquo;ll also have access to :
 
 
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 Career development with an international company where you can grow the career you dream of.
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 Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
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 An excellent retirement savings plan with a high employer contribution
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 Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor&rsquo;s degree.
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 A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
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 A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.
 
 
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 </ul>
 
 The Opportunity
 
 
 
 Our Abbott story is one of delivering bold solutions in the face of complex healthcare challenges. At Abbott Electrophysiology (EP), we&rsquo;ve been a leader for over 20 years, pioneering one of the first mapping systems, introducing the first contact force ablation catheter and creating a portfolio of products trusted in millions of procedures around the world. We have and will continue to redefine what&rsquo;s possible in an evolving and challenging EP landscape.
 
 
 When you join Abbott EP, you become part of a passionate group of individuals who are dedicated to driving the EP space forward and helping people live longer, fuller lives. We are committed to building a foundation for our people to be successful, investing in their development and growth, and creating a diverse, inclusive culture that welcomes different perspectives, experiences and backgrounds.
 
 
 
 What You&rsquo;ll Work On
 
 
 
 Working under general direction, provides engineering, sales, educational and technical support in response to field inquiries from physicians, health care professionals, patients, and field sales staff, involving EP products. Performs work that involves a high degree of independence. Identifies and routinely uses the most effective, cost efficient and best business practices to execute processes; continually evaluates their effectiveness and appropriateness. Exercises independent judgment in planning, organizing and performing work; monitors performance and reports status to manager.
 
 
 As a Clinical Associate on the U.S. Abbott EP team, you will provide clinical and technical support in a hospital setting, utilizing EP technology in the treatment of various cardiac arrhythmias. You will join a high-functioning, collaborative team, partnering closely with physicians and hospital staff to support the diagnosis and treatment of abnormal heart rhythms to achieve better patient outcomes. In this role, individuals will exercise independent judgment in planning, organizing, and performing day-to-day tasks. You will identify and routinely use the most effective, cost-efficient, and best business practices to execute processes, regularly communicating insights, feedback, and results to managers and team. Additional responsibilities include :
 
 
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 Gaining foundational knowledge of EP through a structured training program with a strong emphasis on hands-on learning and practical application.
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 Providing regional EP procedural case coverage in an Electrophysiology lab and/or operating room setting.
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 Acting as a clinical interface between the medical community and the business.
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 Demonstrating the ability to build and sustain credible clinical relationships with customers and sharing product expertise accordingly.
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 Demonstrating a thorough command of all EP products, including technical details, software utilization, and capabilities.
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 Providing engineering, sales, education, and clinical support on the safe and effective use of Abbott EP products, including cardiac mapping, diagnostic, and therapy systems.
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 Supporting EP Sales Representatives in the following areas :
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 Collaborating with sales personnel;
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 Facilitating regional training seminars;
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 Participating in clinical studies/data collection;
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 Troubleshooting; and,
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 Leading/supporting new product in-service trainings and/or demonstrations to physicians, nurses, and sales representatives.
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 Continuously develops engineering, sales and technical skills aligned with the overall territory strategy, including learning from senior sales personnel and management.
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 Staying up-to-date on the latest industry developments, regulatory requirements, and maintains strong knowledge of company and competitor products, market trends, and strategic goals.
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 Providing management with feedback on market trends and customer insights to inform strategic decisions and guide next-generation product development.
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 Participating in occasional travel for in-person instruction and live procedure coverage.
 
 
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 </ul>
 
 Required Qualifications
 
 
 
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 Bachelors Degree or equivalent experience.
 </li>
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 Verification that you will satisfy all vendor credentialing requirements, which may include vaccination for COVID-19. If you require a medical or religious accommodation from these requirements or if you would like to understand more about these requirements, please advise HR so that we can provide additional information and if needed, we can explore any needed accommodation(s).
 
 
 </li>
 </ul>
 
 Apply Now
 
 
 
 
 Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives :
 
 www.abbottbenefits.com
 
 
 Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
 
 
 Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews.
 
 
 The base pay for this position is $50,700.00 &ndash; $101,300.00. In specific locations, the pay range may vary from the range posted.
</div>

Clinical Associate

Smiths Group

<div>Company Description 
Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement in today&rsquo;s world.
At Smiths Group plc, we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers' evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50 countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customers&rsquo; operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with an almost 170-year history of innovation, and five global divisions, all experts in their field. We believe that different perspectives and backgrounds are what make a company flourish and are proud to be a company with values grounded in integrity, respect, ownership, customer focus, and passion. 
Job Description 
This position requires daily travel to locations in and around the New Jersey, and New York Metro area, including the airport.
Troubleshoots, services, installs (deploys) and repairs Trace, X-Ray, CT X-Ray and Cargo Inspection equipment at customer sites. Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements. Conducts follow up calls with the customer to ensure satisfaction of work.<ul><li>
Responsible for meeting daily service repair needs and driving customer satisfaction</li><li>
Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers.</li><li>
Installs, repairs and maintains equipment in the field; provides customer training as required.</li><li>
Must be able to respond to emergency and non-scheduled calls for service within established response time goals.</li><li>
Completes all scheduled maintenance within required deadlines. Documents all inspections, maintenance, repair work and submits paperwork in a timely basis</li><li>
Order, install, and return parts and manages repair parts cycle time</li><li>
Maintains an accurate inventory of parts and tools.</li><li>
Maintains currency on all technical certifications.</li><li>
Reviews all logs for open issues and prepares formal reports to customers as necessary.</li><li>
Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.</li><li>
Looks to senior level FSTs for knowledge growth and support when needed.</li><li>
Ensures that tools and test equipment are properly maintained and calibrated</li><li>
Assesses product/equipment performance based on field support data; recommends modifications or improvements.</li><li>
Seeks to provide technical support to customers and other service professionals as required.</li><li>
May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.</li><li>
Possesses a solid level of technical knowledge on the company&rsquo;s Trace and X-Ray technologies.</li><li>
Maintains clear and concise business communication proficiency, both oral and written</li><li>
Establishes and maintains a close relationship with senior level FST&rsquo;s and Product Managers in order to support the needs of the customer and remain aware of current technical trends.</li><li>
Exercises every available measure to control and minimize costs while maximizing revenue</li><li>
Must submit expenses, time cards and other administrative tasks within the specified timelines.</li><li>
Travel, overtime and work hours other than Monday-Friday may be required.</li><li>
Comply with and ensure department compliance with Company health, safety and environmental policies.</li><li>
Comply with all applicable U.S. export control and security regulations.</li><li>
Other duties as required</li></ul> 

Qualifications 
Education/Training:
Associate&rsquo;s Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics). (Equivalence achieved through comparative work and life experience of 1-3 years is acceptable work experience in a related electrical or mechanical field service role). Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
Experience:
Minimum of 3 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
Knowledge/Skills:
Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork. Must be responsive to all customer issues at all times. Must be willing &amp; able to travel at short notice.
Supervises:
While supervision is not considered a primary responsibility of this position, there may be instances where supervision of others on a project basis may be required
Background:
This position requires Sensitive Security Information (SSI) access and vetting via the TSA. Applicant must successfully pass a federal background investigation.
OTHER REQUIREMENTS:<ul><li>
Possess excellent organizational, communication, interpersonal skills with the ability to multitask several projects at once.</li><li>
Excellent customer service skills and the ability to handle stressful situations.</li><li>
Self-motivated, reliable, and accountable individual</li><li>
Possess excellent telephone skills</li><li>
Must be able to lift/carry 80 lbs.</li><li>
Must be confident in the operation of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation.</li><li>
Job requires full body mobility</li><li>
Must be able to work safely in varied environments and around dangerous industrial equipment's</li></ul>
Work Environment:
Work environment is typically considered to be wherever the customer of concern is located. Service will typically be rendered at airports, correctional facilities, courthouses, cruise ships or other locations as required.
SDI is a Federal Contractor and a drug-free workplace. By submitting an application, I confirm that I understand that the Company has a right to require me to submit to a drug test prior to employment and at any time during my employment, to the extent permitted by law. 
Additional Information 
We offer&hellip;
Join us and we&rsquo;ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You&rsquo;ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You&rsquo;ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.
Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.
HIRING SALARY RANGE: $77,600 - 105,050/yr. (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant and alignment with internal and market data.) This is a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; paid time off; and other benefits.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, protected veteran status, disability, or any other legally protected characteristic.
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail stat@smiths.com or call toll-free 877-703-1029. This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. Smiths Detection participates in the Electronic Employment Verification Program.<div></div>
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation &ndash; including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career&rsquo;s website (Careers - Smiths Group plc)</div>

Field Service Technician II - NJ/NY

Explore 1301+ Technical support specialist in New York this March. Find roles across top companies and apply now to boost your career.