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technical support specialist

Summit Health

<div><h1 class="jobSectionHeader">About Our Company</h1>
We&rsquo;re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.
Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.
When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.
Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.<h1 class="jobSectionHeader">
Job Description</h1>
IT Desktop Analyst (Level 1)
The IT Desktop Analyst role supports and maintains organizational computer systems, desktops, and peripherals. This role includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The IT Specialist will also troubleshoot problem areas (in person, by telephone, or via work order) in a timely and accurate fashion and provide end-user assistance where required.
Responsibilities<ul><li>
Provide installation and support for a wide variety of hardware, including laptops, desktops, network and server equipment, tablets, cell phones, and other peripherals.</li><li>
Provide white-glove end-user support, leveraging multiple communication methods such as phone, Microsoft Teams chat, and in-person support.</li><li>
Suggest upgrades/replacements of hardware and software when appropriate.</li><li>
Perform software/application installation and support.</li><li>
Efficiently identify software and hardware issues that require Level 3 or third-party escalations to minimize business disruptions.</li><li>
Ensure all issues and requests are documented in ServiceNow and completed within established SLAs.</li><li>
Ensure all hardware assets are running optimally and logged into the asset management tracking system.</li><li>
Participate in IT equipment installation and removal related to construction, integrations, and other projects as needed.</li><li>
Participate in scheduled support rotations, including after-hours, weekends, and holidays as needed.</li><li>
Provide Help Desk phone support when required.</li><li>
Collaborate with infrastructure and application teams to identify areas for improvement and implement processes and procedures that support the IT department.</li></ul>
Position Requirements<ul><li>
Associate degree or technical school experience preferred; A+ Certification is a plus.</li><li>
2&ndash;3 years of Desktop Support experience.</li></ul>
Knowledge &amp; Experience<ul><li>
Excellent knowledge of PC and desktop hardware.</li><li>
Working technical knowledge of industry standards, IT support procedures, operating systems, and Microsoft software. MAC OSX experience is a plus.</li><li>
Ability to operate tools, components, and peripheral accessories.</li><li>
Ability to read and understand technical manuals, procedural documentation, and OEM guides.</li></ul>
Personal Attributes<ul><li>
Strong customer service orientation.</li><li>
Proven analytical and problem-solving abilities.</li><li>
Ability to effectively prioritize and execute tasks in a high-pressure environment.</li><li>
Strong written, oral, and interpersonal communication skills.</li><li>
Ability to research PC and software issues/products as required.</li><li>
Ability to present ideas in business-friendly and user-friendly language.</li><li>
Highly self-motivated and detail-oriented.</li><li>
Team-oriented and skilled in collaborative environments.</li></ul>
Physical Job Requirements<ul><li>
Sitting, standing, or walking for extended periods of time.</li><li>
Dexterity of hands and fingers to operate computer equipment, tools, and peripherals.</li><li>
Ability to lift and transport moderately heavy objects such as computers and peripherals.</li><li>
Travel may be required for on-site hardware and software troubleshooting and repair.</li></ul>
Pay Range $25 to $28
The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.<h1 class="jobSectionHeader">
About Our Commitment</h1><h2 class="jobSectionHeader">
Total Rewards at VillageMD</h2>
Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD&rsquo;s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.<h2 class="jobSectionHeader">
Equal Opportunity Employer</h2>
Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.<h2 class="jobSectionHeader">
Safety Disclaimer</h2>
Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.</div>

Analyst, IT Desktop Support I (Queens and Manhattan)

Dig Inn

<div>
 IT Support Specialist/Technician
 
 
 
 ABOUT THE ROLE:
 
 
 
 At DIG, we&rsquo;re building our technology with the same passion we apply in our kitchens. Information Technology (IT) is relied on daily by DIG&rsquo;s loyal customer base and nearly every internal department -- from making sure Sweet Potatoes are available to our online customers to ensuring data security. Given this responsibility, DIG&rsquo;s IT team hustles to ensure our guests and employees experience technology seamlessly so that the focus remains on the food and our mission.
 
 
 In the spirit of providing the very best for our end-users, we&rsquo;re searching for an enthusiastic Full-Time IT Support Field Specialist to join our growing team. You will report to our Sr. IT Manager and work collaboratively with the rest of the IT support team to ensure full restaurant coverage. If you are looking for an opportunity to rapidly learn and contribute as a member of a small IT team with big aspirations, this is the role for you!
 
 
 Please note this is a field-based role with the opportunity to occasionally work remotely with some travel outside of New York City.
 
 
 
 YOU WILL:
 
 
 
 <ul>
 <li>
 Be the first point of contact for all computer hardware and many software-related requests from DIG employees, providing on-site and remote technical support.
 </li>
 <li>
 Exercise problem-solving to troubleshoot errors, bugs, and edge cases on critical systems (e.g., POS system, online ordering platform, restaurant network).
 </li>
 <li>
 Work closely on the in-restaurant network, running data cables, repairing data jacks and network cables, and troubleshooting connectivity issues.
 </li>
 <li>
 Mounting tech equipment throughout the restaurant.
 </li>
 <li>
 Maintain cable management and data rack organization and labeling.
 </li>
 <li>
 Iterate and expand on preventative maintenance for restaurant technology.
 </li>
 <li>
 Assist with the maintenance and modification of the POS and Online Ordering systems.
 </li>
 <li>
 Work within our ticketing system to document resolutions, update users, and assist in improving our internal systems.
 </li>
 <li>
 Manage and iterate on portions of the process of onboarding and offboarding.
 </li>
 <li>
 Support and troubleshoot business-class audio and CCTV systems.
 </li>
 <li>
 Assist with expanding our inventory management system, which will improve the IT Support process.
 </li>
 <li>
 Record and maintain detailed documentation for systems and processes, for both end-users and other IT staff.
 </li>
 <li>
 Support with system administration, ensuring that all critical systems are functional and reliable.
 </li>
 <ul>
 <li>
 Maintain user accounts/access permissions (create, delete, update) across various digital platforms.
 </li>
 <li>
 Maintain equipment inventory, user ownership, and repair tracking (equipment includes Macs, PCs, Printers, and Mobile Devices).
 </li>
 <li>
 Support a smooth employee journey from onboarding to offboarding; tasks may include conducting machine imaging, account configurations, and training.
 </li>
 <li>
 Complete preventative maintenance, upgrades, and repairs to computers, printers, and POS systems.
 </li>
 <li>
 Support with instructing store personnel on proper operation techniques of the technology.
 </li>
 </ul>
 <li>
 Provide on-call support after-hours and on weekends with the rest of the support team.
 </li>
 <li>
 Collaborate on the technology needs for all new restaurant openings and new business concepts (e.g. new delivery concepts, open restaurants in new geographical markets, new internal business products).
 </li>
 <ul>
 <li>
 Coordinate, plan, and execute on-site installations for new store openings/existing store reopenings.
 
 </li>
 </ul>
 </ul>
 
 YOU HAVE:
 
 
 
 <ul>
 <li>
 The ability to learn quickly and tackle challenges head-on.
 </li>
 <li>
 1-3 years of relevant work experience or equivalent education, providing onsite and remote computer support, computer networking, and POS support.
 </li>
 <li>
 Experience with Point-of-sale software, including equipment installation, configuration, and troubleshooting.
 </li>
 <li>
 Knowledge and experience with Mac OS and Windows administration and troubleshooting.
 </li>
 <li>
 Experience supporting Jira Service Management or similar help desk systems and Slack.
 </li>
 <li>
 Knowledge and experience with supporting mobile devices and remote support tools.
 </li>
 <li>
 Knowledge of security processes and tools that protect from cyber threats.
 
 
 </li>
 </ul>
 
 YOU ARE:
 
 
 
 <ul>
 <li>
 Must be based in New York City or the surrounding region with access to transportation into the city.
 </li>
 <li>
 Willing to travel 75% of the time; with New York City and additional markets
 </li>
 <li>
 Passionate about working with people.
 </li>
 <li>
 A problem solver, eager to get to the bottom of any issue.
 </li>
 <li>
 Interested in working with your hands, with an ambition to learn how to install network cables, fix existing cabling, and mount tech on walls.
 </li>
 <li>
 Able (with or without reasonable accommodation) to perform repair tech duties such as climbing under counters, behind appliances, up on ladders, (etc.) to fix cords, do cable management, labeling, and solving tech issues. Tasks may include lifting items up to 50 pounds.
 </li>
 <li>
 Compassionate, empathetic, and can provide a personal touch to tech support.
 </li>
 <li>
 Positive and determined with the ability to maintain composure in high-pressure situations.
 </li>
 <li>
 A self-starter with the ability to identify and act on current and potential tech issues throughout the restaurant.
 </li>
 <li>
 Interested in growing professionally in an environment that values constant learning and hands-on experience
 
 
 </li>
 </ul>
 
 COMPENSATION:
 
 
 
 Salary Range: $58,000-70,000/year
 
 
 
 Our salary ranges are rooted in the desire to pay competitively relative to our organization size and industry, reflecting just one part of the total compensation package; additional components include a bonus potential, healthcare benefits, various work perks (commuter benefits, free lunch) as well as opportunities for continued growth at DIG.
 
 
 
 
 Individual compensation decisions are determined by factors that include current market location, skills-based qualifications, prior work experience, and balancing internal equity relative to other DIG employees. We expect the majority of candidates who are offered roles at DIG to fall healthily within the ranges based on these factors
 
 
 
 
 PERKS AND BENEFITS:
 
 
 
 <ul>
 <li>
 Health Insurance (Medical, Dental, and Vision)
 </li>
 <li>
 16 weeks of Fully Paid Parental Leave (for primary and secondary caregivers)
 </li>
 <li>
 Short-Term Disability
 </li>
 <li>
 Bonus Potential
 </li>
 <li>
 Phone reimbursement
 </li>
 <li>
 Commuter benefits
 </li>
 <li>
 Company laptop
 </li>
 <li>
 Flexible vacation time (up to 20 days a year)
 </li>
 <li>
 Complimentary DIG lunch every day
 
 
 </li>
 </ul>
 
 ABOUT US:
 
 
 
 DIG is an upscale fast-casual brand with 30 locations throughout the northeast. We're committed to sourcing, cooking, and serving delicious, seasonal vegetables and culinary comfort food at scale. Sound good? Tastes even better.
 
 
 Each of our restaurants is run by a chef and an entire culinary team, all dedicated to cooking from scratch all day. We've trained a whole generation of chefs and cooks from the ground up, including many who have never worked in a restaurant before. That's because we believe that knife skills are life skills.
 
 
 We're focused on doing things right, building our business on good food and great people. We believe access to good food shouldn&rsquo;t have to be a movement, an ethos or even a do
 
 u
 
 bt. Which is why we built DIG to be fresher &ndash; from sourcing to serving.
 
 
 
 To learn more about our mission and food please visit our website at:
 
 
 https://www.diginn.com/mission
 
 
 
 
 NOTE:
 
 
 DIG believes in the power of a shared table to bring people together as we are committed to building a culturally inclusive team. Female, LGBTQ+, BIPOC, and diverse candidates are encouraged to apply
 
 
 
 
 Additional Role Note:
 
 
 
 The duties of this position may change from time to time. DIG reserves the right to add or delete duties and responsibilities at the discretion of Dig or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.
 
 
 DIG is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, age, ancestry, creed, color, religion, gender, sexual orientation, pregnancy, childbirth, breastfeeding or related condition, unemployment status, gender identity or expression, transgender status or gender dysphoria, marital status, domestic violence, sexual violence or stalking victim status, national origin, citizenship, disability, covered veteran and/or military status, genetic information or predisposing genetic characteristic, familial status as that term is described under the New York State Human Rights Law, caregiver or partnership status as those terms are defined under the New York City Human Rights Law (if you are employed in New York City) or other protected status or any other characteristic as protected under applicable federal, state and local law (&ldquo;Protected Status&rdquo;).
</div>

IT Support Specialist (Field Based)

Trunk Tools

<div>At Trunk Tools, we&rsquo;re the leading AI company revolutionizing construction, the second-largest industry on earth. We recently raised a $40M Series B led by Insight Partners, bringing our total funding to $70M from top-tier investors including Redpoint and Innovation Endeavors. This new round is fueling our next phase of growth as we scale AI agents across the jobsite.
Our mission is to build the future of construction through intelligent automation. Despite being a $13+ trillion industry, construction still runs largely on analog processes, we&rsquo;re changing that by embedding AI directly into field operations.
Founded by builders and technologists (Stanford, MIT), our team has delivered software used by over 140,000 field professionals, impacting millions of users and contributing to $10B+ in built projects. Many of us come from the field ourselves, giving us a deep understanding of the industry&rsquo;s unique challenges.
After years of building the &ldquo;brain&rdquo; of construction, we&rsquo;re now launching production-ready AI agents, starting with intelligent document processing and Q&amp;A, and rapidly expanding into core operational workflows. Our team has doubled in the past year, and with 100+ employees (50+ engineers), we&rsquo;re scaling fast and entering a period of hypergrowth. This is a rare opportunity to join at an inflection point.
What You'll Be Doing<ul><li>
Customer Support &amp; Troubleshooting: Act as tier 1 product support contact for customer inquiries, resolving issues quickly and effectively across chat, email, and video support. Triage and escalate technical issues to Engineering and Product teams as needed.</li><li>
Enablement &amp; Training: Run product demos, answer &ldquo;how-to&rdquo; questions, and empower users to self-serve through documentation and training resources.</li><li>
Feedback &amp; Advocacy: Collect user feedback, identify recurring issues, and communicate insights to Product and Engineering teams to improve our tools.</li><li>
Knowledge Building: Help build and maintain technical documentation, FAQs, standard operating procedures, and service guides that scale support for customers and internal teams.</li><li>
Process Development: Help define support workflows, ticketing protocols, and escalation procedures as we grow the function.</li><li>
Metrics &amp; Reporting: Track key support metrics (e.g., response time, resolution time, customer satisfaction) and surface trends for continuous improvement.</li></ul>
Qualifications<ul><li>
2&ndash;4 years of experience in customer support, technical support, or customer-facing operations in SaaS, construction tech, or related industries. Experience building or improving support processes is a plus.</li><li>
Strong problem-solving and real-time software troubleshooting skills required.</li><li>
Experience utilizing support platforms (Intercom, Zendesk, Freshworks, Jira, etc.) required.</li><li>
Excellent written and verbal communication skills &mdash; able to explain technical concepts to both field superintendents and office executives.</li><li>
Technical curiosity and learning agility: you&rsquo;re comfortable learning cloud-based tools, back-end platforms, APIs, and AI-driven workflows. You're excited to use AI to work faster and solve problems creatively.</li><li>
Highly organized and detail-oriented, with the ability to manage multiple support tickets and requests simultaneously.</li><li>
Comfortable working in a fast-paced start-up environment and adapting as priorities evolve. Self-directed with the ability to work independently and take ownership of outcomes.</li><li>
Experience in construction tech, customer success platforms (Planhat, Gainsight, ChurnZero, Vitally), CRM systems (SFDC, Hubspot), or workflow automation (Zapier) is a strong plus.</li></ul>
What We Value<ul><li>
Customer empathy: You genuinely care about solving problems and making users successful.</li><li>
Responsiveness: You move fast, prioritize well, and ensure customers are never left hanging.</li><li>
Proactivity &amp; ownership: You don&rsquo;t just react &mdash; you anticipate issues and create solutions. You're comfortable being the first in a function and defining what good looks like.</li><li>
Clarity: You can simplify complexity and make technology approachable</li><li>
Builder mindset: You enjoy creating scalable resources and processes that raise the bar for the whole team. You naturally identify inefficiencies and propose solutions.</li><li>
Systems minded: You consider tools and processes holistically with an innate curiosity for optimization.</li></ul>
What we offer
A close-knit and collaborative early-stage startup environment where every voice is heard and every opinion matters
Competitive salary and stock option equity packages
4 Medical Plans to choose from including 100% covered option. Plus Dental and Vision Insurance!
Learning &amp; Growth stipend
Flexible long-term work options (remote and hybrid)
Free lunch provided in the office in NYC &amp; Austin - you&rsquo;ll never go hungry with us!
Unlimited PTO; We truly believe in work-life balance and that hard work should be balanced with time for rest and rejuvenation
IRL / In-Person retreats throughout the year
Please note: All official communication from Trunk Tools will come from an email address ending in @trunk.tools. If you receive outreach from any other domain, please disregard it or report it to us.
At Trunk Tools, we&rsquo;re working hard to build a more productive and safer environment within the construction industry, and we strive to live by these same values here at Trunk Tools HQ. As an equal-opportunity employer, we are committed to building an inclusive environment where you can be you. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, or any other legally protected class.
Compensation Range: $53.1K - $98K</div>

CX Support

Quantifind

<div><h3 class="jobSectionHeader">Who You Are</h3>

You enjoy solving complex problems and digging into technical details. You thrive in an early-stage environment where you can build processes, not just follow them. You value customer empathy as much as technical skill. You are innately curious and highly self-motivated. You have leadership potential and want to grow into a lead role.

This is a hands-on role suited for someone who loves technical troubleshooting, working directly with customers, and collaborating with internal stakeholders. As our first dedicated technical support hire, you will help shape how Quantifind scales support operations.
<h3 class="jobSectionHeader">
Who We Are</h3>

Quantifind helps some of the world&rsquo;s biggest banks catch money laundering and fraud. Quantifind also works with government agencies to use the same platform to uncover criminal networks and combat money laundering committed by internationally sanctioned entities. Unlike other players in this space, Quantifind delivers results as software-as-a-service (SaaS) with consumer-grade user experiences.

Quantifind is a data science technology company whose AI platform uncovers signals of risk across disparate and unstructured text sources. In intelligence analysis, Quantifind&rsquo;s solution uniquely combines high resolution entity relationship data with public domain data to assess risk in the context of investigations, bad actor discovery, and corrupted supply chains. Legacy approaches to solving these problems demand increasingly more human resources and still yield lower quality results as the operations expand; Quantifind&rsquo;s solution offers a way to cut through the inefficiency and enhance effectiveness simultaneously.
To help you succeed, we provide a supportive environment that fosters collaboration between teams and team members, where learning and professional growth are considered a key part of your success, and of ours. We offer a flexible work environment with a family friendly work-life balance.
<h3 class="jobSectionHeader">
What a Great Candidate Looks Like:</h3>
<ul><li>3+ years in customer-facing technical support, implementation, or similar role in SaaS, fintech, regtech, or enterprise software</li>
<li>Strong troubleshooting and analytical skills</li>
<li>Experience working with REST APIs, logs, debugging tools, or SQL</li>
<li>Familiarity with ticketing systems (e.g., Jira, Zendesk) and documentation tools</li>
<li>Ability to communicate clearly with both technical and non-technical audiences\</li>
Self-starter comfortable working in a fast-paced, high-growth environment 
<li>
</li>
</ul><h4 class="jobSectionHeader">Preferred Qualifications:</h4>
<ul><li>Experience in AML/KYC, financial crime, or risk platforms</li>
<li>Prior exposure to SaaS QA or testing frameworks</li>
<li>Experience working directly with engineering teams</li>
</ul><h3 class="jobSectionHeader">The Opportunity We Offer</h3>

Quantifind is seeking to fill a Technical Customer Support Manager role on our Customer Success team. As our first dedicated technical support hire, you will be a key force in ensuring client satisfaction across large, complex financial institutions and will help shape how Quantifind scales support operations.

In this role, you will investigate and resolve customer issues, develop deep product expertise, participate in release validation, and manage the support ticket lifecycle from initial triage to resolution. You will serve as a vital bridge between our customers and internal Product, Engineering, and Customer Success teams to ensure we deliver high-quality solutions.
<h4 class="jobSectionHeader">
Key Responsibilities:</h4>

Customer Support &amp; Issue Resolution
<ul>
<li>Serve as the primary technical contact for customer-reported issues</li>
<li>Troubleshoot API, UI, platform, and data-related issues across customer environments</li>
<li>Own support tickets from intake to resolution, ensuring timely follow-up and status tracking</li>
<li>Escalate critical or complex issues to engineering with clear technical details and reproducible cases</li>
</ul>
Product &amp; Engineering Collaboration
<ul>
<li>Work closely with Product and Engineering teams to understand upcoming releases and new features</li>
<li>Perform regression testing and release validation prior to production deployments</li>
<li>Collect and relay recurring patterns, feature requests, and product feedback</li>
<li>Contribute to internal QA efforts when needed</li>
</ul>
Tools &amp; Documentation
<ul>
<li>Log, categorize, and track support issues via Jira and customer support tools</li>
<li>Develop and maintain support knowledge base, internal runbooks, and troubleshooting guides</li>
<li>Help define and improve support workflows, SLAs, escalation paths, and reporting</li>
<li>Contribute to onboarding and mentoring future support team hires</li>
</ul>
Quantifind operates an informal hybrid schedule around hubs in Palo Alto, California, Washington D.C., New York, NY, Atlanta, GA and Boston, Massachusetts. Flexible work schedules will continue to be the norm going forward, but in-person touchpoints are expected to become more frequent.

The base salary range for this full-time position is $100,000 to $130,000. Our salary ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations.

A highlight of our benefits:
<ul>
<li>Competitive salary</li>
<li>Company Equity</li>
<li>Exceptional benefits package</li>
<li>Flexible Vacation &amp; Paid Time Off</li>
<li>Employer-matched 401(k) plan</li>
<li>A fun environment where work-life balance is valued</li>
</ul>
We are an equal opportunity employer; we have a fun place to work and a devotion to succeeding together.
Will you join us? Apply now!</div>

Technical Customer Support Manager

Franklin Fitch

<div>
 
 
 Senior Financial Systems Analyst | 130k-180k | Full Time | Remote or hybrid
 
 
 
 
 
 
 
 If you are an Elite 3E specialist with Power BI experience in the US, apply now!
 
 
 
 
 
 
 
 What&rsquo;s in It for You
 
 
 <ul>
 <li>
 Join a leading global law firm with a 190-year-old history in the US
 </li>
 <li>
 The chance to lead the data analytics practice and be an Elite3E SME
 </li>
 <li>
 Work alongside highly skilled engineers in a collaborative, supportive culture
 </li>
 <li>
 Strong focus on learning, development, and career progression
 </li>
 <li>
 Open to seeing remote candidates in the US, or 1-3 days onsite in one of their locations
 </li>
 </ul>
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Develop and support Elite 3E applications
 </li>
 <li>
 Design, develop, and maintain advanced BI reporting solutions using Power BI and SQL Server
 </li>
 <li>
 Work closely with Finance and IT to shape and implement reporting strategies
 </li>
 <li>
 Translate business requirements into scalable technical reporting solutions
 </li>
 <li>
 Ensure data accuracy, governance, and integrity across systems
 </li>
 <li>
 Create complex reports using T-SQL, Excel, Power BI, and SSRS
 </li>
 </ul>
 
 
 
 
 
 Must-Haves
 
 
 <ul>
 <li>
 
 Strong Elite 3E experience
 
 , not just an exposure to it
 </li>
 <li>
 Law firm Background
 </li>
 <li>
 SQL and TSQL expertise
 </li>
 <li>
 Power BI reporting experience
 </li>
 </ul>
 
 
 
 
 
 This company has offices in the following locations:
 
 
 
 Atlanta, GA, Austin, TX, Baltimore, MD, Charlotte, NC, Charlottesville, VA, Chicago, IL, Dallas, TX, Houston, TX, Jacksonville, FL, Los Angeles, CA, New York City, Norfolk, VA, Pittsburgh, PA, Raleigh, NC, Richmond, VA, San Francisco, CA, Seattle, WA, Tysons, VA, DC
 
 
 
 
 
 
 This company cannot consider profiles without Elite3E.
 
 
 
 
 
 
 Click Below to apply!
 
</div>

Senior Financial Analyst

AMP3 Public Relations

PLEASE DO NOT APPLY UNLESS YOU HAVE DIRECT, TECHNICAL EXPERIENCE MANAGING AFFILIATE PLATFORMS LIKE IMPACT, LEVANTA, AND RAKUTEN. DO NOT APPLY ON THIS PLATFORM PLEASE SEND RESUMES TO APPLY@AMP3pr.com. The first line of your email should contain your technical experience specifically with Affiliate Marketing. Please no agencies or overseas applicants. Job OverviewWe are seeking a dynamic and results-driven Affiliate Marketing Specialist to join our digital marketing team. In this role, you will be responsible for the end-to-end management, growth, and optimization of our affiliate and partner marketing programs. Rather than focusing on traditional paid search, your primary objective will be to scale revenue through affiliate networks and tracked influencer campaigns.If you have hands-on technical experience navigating major affiliate ecosystems and you know how to build profitable relationships with creators and publishers, this is your opportunity to make a massive impact.Duties<ul><li>Platform Management: Oversee and optimize daily operations within our affiliate networks (Impact, Levanta, Rakuten, etc.), ensuring accurate tracking, offer creation, and publisher attribution.</li><li>Partner &amp; Influencer Recruitment: Actively identify, recruit, and onboard high-performing affiliates, content creators, and influencers to expand program reach.</li><li>Campaign Execution &amp; Tracking: Design and execute tracked affiliate campaigns with influencers, managing unique promo codes, custom tracking links, and performance-based payouts.</li><li>Relationship Management: Cultivate strong relationships with top-tier affiliates, negotiate commission structures, and ensure partner alignment with brand guidelines.</li><li>Performance Analysis: Utilize network dashboards and web analytics tools (like Google Analytics) to monitor traffic, conversion rates, and ROI, continuously optimizing payout structures for maximum efficiency.</li><li>Compliance &amp; Fraud Monitoring: Regularly audit affiliate traffic and promotional methods to ensure compliance with program terms and eliminate fraudulent activity.</li><li>Cross-Functional Collaboration: Partner with internal creative and content teams to provide affiliates with high-converting assets, banners, and copy.</li></ul>Experience &amp; Qualifications Required Core Experience:<ul><li>Proven Track Record: You must already have direct, hands-on experience managing dedicated affiliate marketing programs, either agency-side or in-house for an e-commerce brand.</li><li>Platform Expertise: Proven technical proficiency navigating and managing major affiliate networks such as Impact, Levanta, Rakuten LinkShare, ShareASale, or CJ Affiliate.</li><li>Influencer Tracking: Demonstrated experience launching and scaling influencer marketing campaigns backed by rigorous affiliate tracking (UTMs, custom landing pages, and exclusive coupon codes).</li><li>Analytical Mindset: Strong ability to interpret affiliate data, analyze conversion funnels, and calculate key metrics like ROAS, EPC (Earnings Per Click), and Customer Acquisition Cost (CAC).</li><li>Negotiation Skills: Excellent communication and negotiation skills for securing optimal placement and commission terms with high-value partners.</li></ul>Certifications &amp; Pluses (Preferred but Not Required):<ul><li>Industry Certifications: Highly value certifications from major affiliate platforms (e.g., Impact Max Certification, Rakuten Advertising Academy) or relevant digital marketing credentials (e.g., Google Analytics).</li><li>Cross-Channel Knowledge: Familiarity with broader digital marketing channels, including Paid Search (Google/Bing Ads), Paid Social (Facebook/Instagram), and SEO/SEM principles.</li><li>Tag Management: Experience with Google Tag Manager for advanced affiliate pixel and conversion tracking implementation.</li></ul>Pay: $50,000.00 - $85,000.00 per yearBenefits:<ul><li>401(k) 3% Match</li><li>Dental insurance</li><li>Flexible spending account</li><li>Health insurance</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Are you CURRENTLY residing in the United States? (We are only considering non agency US based applicants). Please do not apply if you are not currently in the United States.</li></ul>Experience:<ul><li>Affiliate Marketing : 1 year (Required)</li><li>Technical Affiliate Marketing: 1 year (Preferred)</li></ul>Location:<ul><li>New York, NY 10022 (Preferred)</li></ul>Work Location: Hybrid remote in New York, NY 10022

Affiliate Marketing Specialist

Tenable

<div><div>Who is Tenable?

Tenable&reg; is the Exposure Management company. 44,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies. Come be part of our journey!

What makes Tenable such a great place to work?

Ask a member of our team and they'll answer, &quot;Our people!&quot; We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you're part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!</div>
Applicants must be authorized to work for any employer in the U.S. without sponsorship. We are unable to provide sponsorship for work visas of any kind at the time of hire, or at any point during employment. This includes, but is not limited to: F1-OPT, F1-CPT, H-1B, TN, J-1, etc

Your Role: 
The Principal Consultant, acting as a technical advisor, is tasked with developing, mentoring, and training the Professional Services team, including overseeing their onboarding and maintaining up to date expertise on service offerings. This role supports Delivery Management and Resource Management in achieving delivery Theatre objectives and revenue targets, while also handling client escalations by liaising between the delivery team and other Tenable functions. Additionally, the Principal Consultant focuses on advancing Tenable Subk partners through training and certification onboarding and seeks opportunities to enhance the Professional Services structure through training tutorials and the creation of new methodologies. This role also includes some client billable work, shared with the responsibilities outlined.

Your Opportunity:

Technical Development and Mentoring:
<ul>
<li>Lead the technical development and mentoring of the Professional Services team and Tenable Subk Partners by creating a Tenable Professional Services Training Academy Program.</li>
<li>Develop, mentor, and train the Professional Services team, overseeing their onboarding and maintaining up to date expertise on service offerings.</li>
<li>Run and coordinate monthly training days and oversee new employee onboarding.</li>
<li>Act as the primary shadow-er for cross-training and manage cross-training across all consultants.</li>
</ul>
Value Delivery and Best Practices:
<ul>
<li>Deliver additional value through continual insights and consultative advice based on Tenable products, client needs, industry standards, and best practices.</li>
<li>Provide thought leadership on methods and best practices for deploying and using Tenable solutions.</li>
<li>Advise clients on process best practices and assist in developing Exposure Management Programs.</li>
<li>Research user needs and assess customer requirements to enhance the maturity of their Exposure Management program.</li>
</ul>
Customer Engagement and Satisfaction:
<ul>
<li>Ensure overall customer satisfaction while supporting delivery revenue objectives.</li>
<li>Execute customer engagements, understanding client business and unique needs to exceed expectations.</li>
<li>Handle client escalations by coordinating between the delivery team and other Tenable functions.</li>
<li>Develop and maintain positive client relationships and train client staff on the implementation, configuration, and best practices of the Tenable suite.</li>
<li>Liaise with Tenable Technical Support as the main point of contact for technical escalations.</li>
</ul>
Business Development Support:
<ul>
<li>Support pre- and post-sale business development activities, including needs analysis, and assist the Services Account Management Team in identifying further revenue opportunities.</li>
<li>Liaise with Tenable Technical Support as the main point of contact for technical escalations.</li>
<li>Collaborate with PS Portfolio and Professional Services Domain Specialists to improve service offerings and product enhancements.</li>
</ul>
Cross-Functional Partnerships:
<ul>
<li>Serve as an extension to the Delivery Management and Resource Management teams, assisting in achieving the delivery of Theatre objectives and revenue targets.</li>
<li>Support the Tenable delivery team and staff through training, mentoring, certifying, and inspecting deliveries.</li>
<li>Collaborate with global teams to share best practices and align on strategic goals.</li>
</ul>
Thought Leadership and Documentation:
<ul>
<li>Contribute thought leadership to developing internal delivery offerings, methods, and tools.</li>
<li>Document methods and best practices for internal and client use.</li>
<li>Assist the Domain Specialist community in developing and maintaining technical documentation and training materials to support the Professional Services team and Tenable Partners.</li>
</ul>
Quality Assurance and Continuous Improvement:
<ul>
<li>Conducted quality assurance reviews of client deliverables and ensured adherence to Tenable standards and best practices.</li>
<li>Identify areas for improvement in service delivery and work with the team to implement enhancements.</li>
<li>Stay current with industry trends, technologies, and best practices to continually improve the Professional Services team's capabilities and client offerings.</li>
</ul>
Metrics and Reporting:
<ul>
<li>Monitor Theatre Customer Satisfaction Score performances and engage with clients to clarify feedback and resolve customer concerns.</li>
<li>Provide regular updates to senior management on the progress and impact of the Professional Services Training Academy Program and other initiatives.</li>
</ul>
Additional Responsibilities:
<ul>
<li>Perform other duties as assigned to support the success of the Professional Services team and the overall organization.</li>
</ul>
What You'll Need:
<ul>
<li>12+ years of experience in the Information Technology/Cyber Security field and professional services experience.</li>
<li>Bachelor's degree in a related technical field such as Information Technology, Computer Science, or equivalent work experience.</li>
<li>Outstanding written and verbal communication skills. Must be comfortable leading 3+ hour calls and keeping up the progression of tasks on the call while assuring that all relevant topics are addressed.</li>
<li>Strong analytical skills and troubleshooting skills, with the ability to diagnose and resolve complex security issues.</li>
<li>Expert level ability to diagnose, resolve and anticipate complex security issues and risks with ability to lead resolution across various client environments.</li>
<li>Proficiency in assessing and identifying threats and risks related to Exposure Management, including vulnerabilities and weaknesses in host or network configurations.</li>
<li>Recent in-depth experience performing vulnerability scans, configuration audits, and security monitoring with core Tenable products, or other industry solutions.</li>
<li>Familiarity with Red Teaming, penetration assessments, and security testing tools such Metasploit and Burp Suite.</li>
<li>Experience with application security testing, OWASP and common exploitable web application threats in the context of Exposure Management.</li>
<li>Deep understanding of Auditing and Configuration frameworks such as ISO 17799, CIS, PCI, GLBA and HIPAA preferred.</li>
<li>Broad understanding and experience of cyber security principles including vulnerability management, defense in-depth, least-privilege, data protection, regulation and common security controls.</li>
<li>Proven experience managing client expectations, building relationships and delivering consultative advice to ensure successful outcomes.</li>
<li>Proven consulting abilities with a focus on assessing and advising customers with their Exposure Management strategy.</li>
<li>Experience of designing and implementing security solutions and platforms.</li>
<li>Deep understanding of networking, virtualization, Linux/Unix and Windows administration, patch deployment and system configuration. While this is not a purely technical role, having a technical foundation will be necessary for long-term success.</li>
<li>Understanding of wireless LAN protocols and various WLAN vulnerabilities and attacks.</li>
<li>Understanding of common control systems such as firewalls, blacklists, ACLs, and common network monitoring tools such as IDS/IPS.</li>
<li>Deep understanding of Patch Management, IPAM, ITSM, CMDB, and SIEM solutions as they relate to Exposure Management.</li>
<li>Experience of using programming and scripting tools such as Python or Powershell for automation and API driven tasks.</li>
<li>Experience of cloud services, common cloud infrastructure, CSPM, CIEM, IaC, containerization, and all the potential risks associated with cloud-based and hybrid environments.</li>
<li>Experience of Microsoft Active Directory environments, including common risks, threats and security.</li>
<li>Familiarity with SCADA and OT systems is a plus for managing exposure in these environments.</li>
<li>Current security certifications such as CISSP, CISA, CISM, OSCP or equivalent experience.</li>
<li>This position is US-based only (US NorthEast area preferably).</li>
</ul>
#LI-MM1<div>
We're committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact Recruiting@Tenable.com for further assistance.

Tenable Data Consent Statement

Tenable is committed to protecting the privacy and security of your personal data. This Notice describes how we collect and use your personal data during and after your working relationship with us, in accordance with the General Data Protection Regulation (&quot;GDPR&quot;). Please click here to review.

For California Residents: The California Consumer Privacy Act (CCPA) requires that Tenable advise you of certain rights related to the collection of your private information. Please click here to review.</div></div>

Professional Services Principal Security Consultant (US NorthEast)

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