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technical support specialist

Rightworks

<div>
 Rightworks offers the only intelligent cloud purpose-built for accounting firms and professionals. Backed by award-winning support, our fully managed IT and applications ensure customers have secure, reliable, on-demand access to their technology. We provide a curated software ecosystem that simplifies the complexity of running an accounting firm or small business, supported by a community of thought leaders, peer networks, and educational resources. Our success is made possible by leveraging decades of specialized experience in leading accounting firms, SMBs and technology companies. Thousands of Firms and SMBs count on us to run their business every day.
 
 
 We have a great team, we&rsquo;re growing fast and have a winning culture based on innovation, teamwork, and mutual respect.
 
 
 
 Job Overview
 
 
 
 As a part of the Cloud Premier Team, the primary responsibility of the Cloud Service Technician is to provide our clients with premium troubleshooting experience via our phone queue system.
 
 
 This role is designed as a Launchpad for your IT career. Your primary objective is to act as a first responder to client requests, addressing a diverse range of technical issues with the aim of delivering solutions that enhance our clients&rsquo; experience with our cloud solutions.
 
 
 Your daily activities will contribute to building a strong reputation for reliable troubleshooting and outstanding customer service. You'll engage with clients remotely, utilizing chat, email, phone, and remote desktop tools to address their needs. The issues you encounter will vary, offering you a vast landscape of learning and growth in technical support.
 
 
 This is a remote work position.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Providing first-level technical support for cloud servers, applications, and managed workstations within a Citrix environment.
 </li>
 <li>
 Addressing a spectrum of technical issues involving servers, connectivity, networking, printers, applications, virtualization, security, and directory services.
 </li>
 <li>
 Prioritizing client satisfaction by delivering a consistently positive service experience and resolving issues efficiently.
 </li>
 <li>
 Serving as the initial point of contact for new support tickets or calls, identifying and troubleshooting client technical issues.
 </li>
 <li>
 Diligently documenting all client interactions, incidents, and troubleshooting steps within our ticketing system to maintain clear and accurate records.
 </li>
 <li>
 Contributing to the development and maintenance of our internal documentation, knowledge bases, and best practice guides, with a special emphasis on Citrix-based solutions.
 </li>
 <li>
 Communicating technical information in a way that is understandable to both technical and non-technical clients, ensuring clarity and client confidence.
 </li>
 <li>
 Escalating complex client issues to higher-level support teams with detailed context for further investigation and resolution.
 </li>
 <li>
 Employing Citrix management tools to oversee and administer virtual applications and desktops.
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 High school diploma or equivalent; higher education or certifications in IT or related field preferred.
 </li>
 <li>
 CompTIA A+ Certification preferred but not required.
 </li>
 <li>
 Minimum of 2 years in customer service.
 </li>
 <li>
 Ability to maintain meticulous records within ticketing systems, providing clear and comprehensive documentation of client issues and steps taken to resolve them.
 </li>
 <li>
 Proficiency in Windows OS.
 </li>
 <li>
 Familiarity in Citrix environments preferred.
 </li>
 <li>
 Understanding of cloud computing platforms and virtualization technologies.
 </li>
 <li>
 Experience with MS Active Directory, local networking, and troubleshooting in a virtual desktop infrastructure.
 </li>
 <li>
 Excellent verbal and written communication abilities to convey technical information clearly to both technical and non-technical clients.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Exceptional customer service skills.
 </li>
 <li>
 A collaborative spirit, ready to work as part of a team and contribute positively to a supportive work environment.
 
 
 </li>
 </ul>
 
 Eligibility Requirements
 
 
 
 <ul>
 <li>
 This role is open to US Citizens or permanent residents authorized to work in the United States. Rightworks LLC is unable to offer visa sponsorship.
 </li>
 <li>
 Due to specific state regulations, we are unable to accept applications from residents of California, Hawaii, or Alaska.
 </li>
 <li>
 Relocation will not be offered for this position.
 
 
 </li>
 </ul>
 
 Compensation
 
 
 
 The hourly compensation for this role is $21.43/hour.
 
 
 
 Benefits
 
 
 
 To provide best-in-class solutions, we need a best-in-class team. We offer competitive salaries to recruit the best talent. We provide company-paid short and long-term disability insurance, life insurance and a generous 401K match. We offer highly affordable medical, dental, vision coverage, and many other valuable benefits. We offer flexible PTO, and numerous paid holidays, affording you the time to be there for what is important in your life. We encourage giving back to our communities by providing paid volunteer time off. We are proud to be an Equal Opportunity Employer!
 
 
 
 This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the employer.
 
</div>

Cloud Service Technician

NYC Health + Hospitals

<div>
 
 Marketing Statement
 
 
 
 NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city&rsquo;s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers.
 
 
 At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
 
 
 
 Duties &amp; Responsibilities
 
 
 
 
 Purpose of Functional Assignment:
 
 
 
 Under supervision, serves as front-line Level 1, and Level 2 IT support for NYC Health + Hospitals. Actively monitors and answers phone calls, Live Chat interactions, e-mail messages, service portal support, and auto-triggered request queues during their assigned tour (I, II, or III). Focuses on delivering timely and effective assistance to end-users, emphasizing strong communication, problem-solving, and customer service skills, while applying knowledge of best IT practices within a healthcare IT setting. Provides real-time Service Desk coverage to meet service level requirements and exceed end-user expectations.
 
 
 
 Examples Of Typical Tasks
 
 
 
 <ul>
 <li>
 Manages, documents, prioritizes, and actively resolves Level 1 and Level 2 IT related to Interactions, Incidents, Service Requests, Tasks / Catalogs, and Work Orders tickets from report to resolution.
 </li>
 <li>
 Triages tickets to ensure accurate transfers and escalation, per Service Level Agreements (SLA).
 </li>
 <li>
 Tracks, monitors and ensures ticket progress and closure per SLA, following escalation and paging procedures as required.
 </li>
 <li>
 Provides support and services to end-users, seeking to resolve as many calls as possible at Level 1 &amp; Level 2 and for application-related issues and requests.
 </li>
 <li>
 Provides a positive experience to the end-users through meeting and exceeding expectations, and engendering confidence that requests will be resolved.
 </li>
 <li>
 Provides end-users with a single point of contact for all IT related issues or requests.
 </li>
 <li>
 Contributes to the ongoing improvement of the Service Desk processes and procedures.
 </li>
 <li>
 Maintains technical knowledge on all IT technologies.
 </li>
 <li>
 Performs duties that may be primarily remote, and may need to report to the office with a 48-hour notice for operational needs, and/or training purposes. Works flexibly across various locations and shifts as required by operational needs.
 </li>
 <li>
 Participates in special projects as needed and perform other related duties as assigned.
 
 
 </li>
 </ul>
 
 Minimum Qualifications
 
 
 
 Assignment Qualification Requirements:
 
 
 <ul>
 <li>
 Master&rsquo;s degree from an accredited college or university in Management, Business Administration, Hospital Administration Management, Public Administration, Accounting, or related discipline, or,
 </li>
 <li>
 Bachelor&rsquo;s degree from an accredited college or university, and one (1) year of experience in a business, government, hospital, educational institution or non-profit organization in analysis, development and implementation of systems, methods and procedures, management information development and data coordination; or,
 </li>
 <li>
 A satisfactory combination of education, training and experience.
 
 
 </li>
 </ul>
 
 Assignment Qualification Preferences
 
 
 
 <ul>
 <li>
 A minimum of Associate&rsquo;s degree in Information Technology or a closely related discipline, and three (3) years of service desk or technical support experience; or,
 </li>
 <li>
 Bachelor&rsquo;s Degree in Information Technology or a closely related discipline, and one (1) year of service desk or technical support experience.
 
 
 </li>
 </ul>
 
 Required Knowledge Areas, Skills, Abilities, And Other Qualifications
 
 
 
 <ul>
 <li>
 Understanding of ServiceNow.
 </li>
 <li>
 Understanding of remote desktop tools (Bomgar).
 </li>
 <li>
 Basic Network Troubleshooting.
 </li>
 <li>
 Hardware and Software Troubleshooting.
 </li>
 <li>
 Customer Service and strong documentation skills.
 </li>
 <li>
 Ability to work independently and collaboratively within a fast-paced team environment.
 
 
 </li>
 </ul>
 
 Equipment/Machines And Software Operated
 
 
 
 <ul>
 <li>
 General office equipment (e.g., computer, scanner, printer, phones).
 
 
 </li>
 </ul>
 
 Department Preferences
 
 
 
 
 How To Apply
 
 
 
 If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.
 
 
 
 
 Note: Candidates selected for a position are required to come to NYC as part of their onboarding.
 
 
</div>

EITS Service Desk Analyst

Mind Friend

<div>
 
 Linkedin:
 
 https://www.linkedin.com/company/mindfriend
 
 
 
 Location:
 
 100% Remote
 
 
 
 Job Type:
 
 Full-time / Part-time
 
 
 
 About Mind Friend
 
 
 
 At Mind Friend, we believe that accessing quality mental healthcare should be as simple as reaching out to a good friend. We are a fast-growing telehealth platform dedicated to providing compassionate, accessible, and effective psychological support to our clients from the comfort of their homes. We are looking for a highly empathetic and organized
 
 Telehealth Psychologist Assistant
 
 to join our fully remote team and support our licensed psychologists in delivering top-tier care.
 
 
 
 Requirements
 
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 The Setup Expert: Guide new users through account creation, integration, and initial profile settings via live chat and screen-share
 </li>
 <li>
 Account Troubleshooting: Resolve complex login issues, billing discrepancies, and permission settings with speed and precision
 </li>
 <li>
 Tech Translator: Take "tech-speak" and turn it into clear, simple instructions for our non-technical users
 </li>
 <li>
 AI Collaboration: Use our internal AI co-pilot tools to summarize history and provide faster, more accurate resolutions
 
 
 </li>
 </ul>
 
 ✅ You're a Great Fit If:
 
 
 
 <ul>
 <li>
 Experience: You have 1-2 years in a remote customer-facing role (SaaS or Tech experience is a huge plus!)
 </li>
 <li>
 The "Helper" DNA: You genuinely enjoy the "Aha!" moment when a customer finally understands a feature
 </li>
 <li>
 Tech-Fluent: You're comfortable with CRMs (Zendesk/Salesforce), Slack, and modern AI productivity tools
 </li>
 <li>
 Clear Communicator: Your writing is professional, warm, and free of typos
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 5 days training provided
 
 
 
 
 🏠 Remote Setup Requirements
 
 
 
 <ul>
 <li>
 A quiet, dedicated workspace
 </li>
 <li>
 High-speed internet (Minimum 50 Mbps down / 10 Mbps up)
 </li>
 <li>
 Comfortable using video for team syncs and occasional customer "guided setups."
 
 
 </li>
 </ul>
 
 Why You'll Love It Here
 
 
 
 <ul>
 <li>
 100% Remote: Work from wherever you're most productive
 </li>
 <li>
 Tech-Forward: We use the latest AI tools to handle the "boring" stuff so you can focus on meaningful human interaction
 </li>
 <li>
 Growth Path: We prioritize internal promotions to Lead CSR, Quality Assurance, or Product Management
 </li>
 </ul>
</div>

Customer Service Representative (CSR) Remote

Wilson Elser

<div><div>Wilson Elser is a leading defense litigation law firm with more than 1400 attorneys in 46 offices throughout the United States. Founded in 1978, we rank among the top 100 law firms identified by The American Lawyer and 36 in the National Law Journal's survey of the nation's largest law firms.</div>
Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our On-Site IT Support Analyst in our New York office.

This position is a full-time on site position.

The Position

This role provides on-site technology support to our attorneys and staff in an assigned office location. Acting as a resident technology support expert, it is expected for this role to properly troubleshoot and resolve hardware, software, and peripheral issues reported by all personnel working at that assigned office location. As a local representative of Wilson Elser's national IT department, the ideal candidate thrives on working in a fast-paced, growing environment and has the ability to provide white-glove, concierge-level services while juggling multiple demands.

Key Responsibilities:
<ul>
<li>Understand and execute standard operating procedures for imaging and deploying computer equipment for onboarding new hires.</li>
<li>Collect and track equipment from departed end users following standardized asset tracking procedures.</li>
<li>Provide support for video conferencing and related A/V on-site systems.</li>
<li>Install, configure, and troubleshoot software, including document management, Microsoft office applications, remote conferencing tools, and financial systems.</li>
<li>Coordinate user requirements with regional supervisors, management, and other IT teams.</li>
<li>Build service-based relationships with the attorneys and staff, while utilizing exceptional customer service skills.</li>
<li>Collaborate with other team members on tasks or requests, in an efficient and expeditious manner.</li>
<li>Evaluate and record tickets for ongoing requests for new hardware, software installations, and incidents reported by end users within your assigned office.</li>
<li>Adhere to organizational change management processes.</li>
<li>Perform special duties, tasks, or projects, as required.</li>
</ul>
Qualifications
<ul>
<li>Minimum 2 years in technical support on IT hardware, software, and desktop peripherals, including but not limited to:
<ul><li>Windows 10 &amp; Windows 11 Operating Systems</li>
<li>Microsoft Office O365 with a strong acumen in Outlook</li>
<li>Desktop client v. web-based applications</li>
<li>Active Directory &amp; Azure AD</li>
<li>Zoom Rooms &amp; Microsoft Teams</li>
<li>Desktop Driver Controls</li>
<li>All-in-One Monitors</li>
<li>VPN, Remote Access, &amp; Cloud Network Access</li>
<li>Virtual Desktop Environments and Functions</li>
<li>Cloud &amp; On-Prem Telephony functions</li>
<li>Desktop imaging &amp; BIOS controls</li>
<li>LAN and SD-WAN support</li>
</ul></li></ul><ul><li>Minimum 3 years working in ITSM and ITIL environments.</li>
<li>Self-starter with the ability to manage own time effectively and work autonomously.</li>
<li>Ability to lift and move items up to 50 lbs.</li>
<li>Ability to travel throughout the region, if needed.</li>
<li>Experience working in an environment that promotes active listening, transparency, and customer-centric service.</li>
<li>Experience in system operations and/or administration a plus.</li>
<li>Prior law firm experience a big plus.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst.</li>
<li>ITIL4 certification preferred (in-house training is available).</li>
</ul>
Education
<ul>
<li>Bachelor's degree in Computer Science, Information Security, or other related field. Or equivalent work experience.</li>
<li>Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst, or ITIL preferred but not required.</li>
</ul><div>
Why Should You Apply?
<ul>
<li>Benefits: Outstanding benefits package, including 401k match and generous PTO plan</li>
<li>Career Growth: Ample opportunities for professional development and advancement</li>
<li>Employee Perks: Access to corporate discount plans and other benefits</li>
</ul><h5 class="jobSectionHeader">Wilson Elser welcomes submissions of candidates for our open positions exclusively from recruitment agencies with an active, signed fee agreement who have been granted access to a position through our dedicated Recruitment Agency Portal. We are unable to consider submissions from recruitment agencies without a current (dated as of 7/1/2024) agreement in place. We appreciate your understanding. For collaboration inquiries or to establish an agreement, please contact us at talentacquisition@wilsonelser.com.</h5>
<h5 class="jobSectionHeader">Wilson Elser is committed to a collegial work environment in which all individuals are treated with respect and dignity. It is the Firm's policy that employment will be based on merit, qualifications, and competence. Further, employment decisions will be made without regard to an applicants race, color, age, sex, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation or preference, gender identity, physical or mental disability, status as a victim of domestic violence, sex offenses, or stalking, past or present service in the uniformed services or application or obligation to serve in the uniformed services, or any other characteristic protected by law.</h5>
<h5 class="jobSectionHeader">Wilson Elser endeavors to make the Wilson Elser website accessible to any and all users. You may review our Accessibility Policy here.</h5>
<h5 class="jobSectionHeader">California Residents may review our CCPA notice for applicants and employees here.</h5>
<h5 class="jobSectionHeader">#ZR</h5></div></div>

CGS Federal (Contact Government Services)

<div>
 Paralegal Admin Specialist Employment Type: Full-Time, Entry Level Department: Legal Support CGS is seeking a Paralegal to process electronic legal instruments, assist with trial prep and hearings, and provide additional legal support for a large federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:
 
 
 <ul>
 <li>
 A Paralegal/Administrative Specialist performs, but is not limited to the following duties:
 </li>
 <li>
 Provide Apprentice examination of legal instruments
 </li>
 <li>
 Review legal instruments (completeness of information, proper execution)
 </li>
 <li>
 Provides direct support to Litigation Support Unit, attorneys and paralegals regarding functional and administrative duties as needed
 </li>
 <li>
 Determine correctness of action (per Government regulations, procedures, etc).
 </li>
 <li>
 Research records (to ascertain conditions that might preclude action)
 </li>
 <li>
 Assists with various tasks within the Litigation Support Unit on a daily basis to include the processing of data and evidence for cases and the completion of discovery productions
 </li>
 <li>
 Assist with the preparation of trial and hearing presentations and demonstratives
 </li>
 <li>
 Collects and compiles statistical data as necessary for various reports
 </li>
 <li>
 Provide assistance within the Administrative Division on project-based work as well as coverage of administrative duties during employee vacations
 </li>
 <li>
 Proficiency with numerous software and databases including, but not limited to, MICROSOFT SUITE. Qualifications:
 </li>
 <li>
 Attention to detail and the ability to read and follow directions
 </li>
 <li>
 Good oral and written communications skills
 </li>
 <li>
 Two-year undergraduate degree or equivalent Our Commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.
 </li>
 <li>
 Health, Dental, and Vision
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 401k
 </li>
 <li>
 Flexible Spending Account (Health, Dependent Care, and Commuter)
 </li>
 <li>
 Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Phone: +1 (888) 680-5916 Email: [email protected] #CJ $45,000 - $55,000 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
 </li>
 </ul>
</div>

Paralegal Admin Specialist with Security Clearance

Tiffany & Co.

<div><div><div><div><h3 class="jobSectionHeader">Position
</h3>Tiffany and Company has an opening for an Office Operations Specialist at our Jewelry Design and Innovation Workshop (JDIW). Centrally located on East 23rd Street in New York City, this position offers a dynamic work environment and the opportunity to support a team leveraging cutting edge technology to inspire the creation of meticulously crafted products that encompass the exceptional beauty of Tiffany jewelry.
The Office Operations Specialist will manage facility operations for the 60-70-person innovation workshop. This role requires a highly organized, proactive professional with strong administrative, operational, and coordination skills, capable of supporting executive leadership, managing facility operations, and navigating multiple priorities within a fast-paced creative environment. The Office Specialist ensures that the facility and its personnel are fully equipped with the tools, resources, and environment necessary to perform at the highest level. This includes ownership of all aspects of facility upkeep, supply management, and employee resource needs.
In addition, this role serves as the JDIW lead for PR photoshoots, tours, employee setup and onboarding, as well as intern and contractor logistics. The Office Specialist also manages all JDIW-wide meetings and oversees the day-to-day meeting calendar for Vice Presidents and Directors, ensuring seamless coordination across leadership and teams.
Facility Management
<ul><li>Determine budget and execute indirect procurement across the JDIW office and the shop, overseeing the full lifecycle of purchase orders, tracking, and reconciliation. This includes tools, components, Argon and Oxygen tanks, and all facility-related services such as suppliers, equipment maintenance and repairs, and external support services
</li><li>Lead the Health and Safety Committee and MERT team, executing all SOP creation and training, and compliance initiatives; ensure all safety equipment, including AEDs and related tools, are fully operational, maintained, and up to date
</li><li>Oversee equipment maintenance programs and coordinate with contractors and service providers, including scheduling and payment processing, in coordination with Health &amp; Safety and Facilities department
</li><li>Maintain accurate and up-to-date hazardous materials data (MSDS) and departmental SOPs, ensuring compliance with applicable regulations and internal standards
</li><li>Coordinate and support onsite inspections with regulatory agencies, including NYFD and DEP, ensuring readiness and adherence to required protocols
</li><li>Supervise and direct cleaning personnel to ensure consistent standards of cleanliness, organization, and facility presentation
</li><li>Coordinate waste management and disposal processes, including chemicals, hazardous materials, paper products, lab coats, and other shop-related materials, ensuring proper handling and compliance
</li><li>Coordinate departmental moves and physical relocations in partnership with external services, including planning, execution, and logistics management
</li><li>Maintain vendor relationships, including contracts, contact information, and billing for external suppliers and research and development resources
</li><li>Coordinate deliveries and appointment scheduling in alignment with building management and Facilities teams
</li><li>Manage conference room approvals, scheduling, and ongoing upkeep to ensure availability and readiness
</li><li>Oversee the general upkeep and presentation of shared spaces, including pantry areas, cleaning standards, and overall workspace organization
</li></ul>Administrative Support to Senior Leaders
<ul><li>Manage complex calendar coordination for 1 Vice President and 1 Senior Director, ensuring alignment across cross-functional executives, directors, and managers
</li><li>Coordinate all domestic and international travel arrangements for the senior leaders including flights, hotel accommodations, detailed itineraries, and associated logistics
</li><li>Oversee post-travel expense organization and submission, ensuring accuracy, compliance, and timely processing
</li><li>Prepare and submit expense reports for the Vice President and Senior Director
</li><li>Coordinate trade show appointments and manage entry logistics as required
</li><li>Partner with the Vice President, Directors, and Managers to develop and deliver JDIW communications, including presentations, SOPs, surveys, emails, and other materials as needed
</li><li>Maintain organized filing systems with strict adherence to data integrity, security, and confidentiality standards
</li><li>Manage and maintain the JDIW inventory for the Vice President, Directors, and Managers
</li><li>Provide general administrative support as needed, including coordination of messengers, mailings, copying, printing, and ordering of supplies and catering
</li><li>Identify, assess, and resolve potential scheduling conflicts, operational risks, and preparation gaps to support seamless execution and continuity
</li></ul>Jewelry Design and Innovation Workshop (JDIW) Lead Contact
<ul><li>Serve as the primary point of contact for the Tiffany Security team, ensuring all security requirements (codes, keys, video, access permissions) are accurately maintained and updated.
</li><li>Act as the primary point of contact for PR, Creative and HR-related film and photography productions, project managing all collateral needed based on timelines and partnering with building management and external vendors to secure certificates of insurance
</li><li>Lead the planning and coordination of all JDIW tours, including scheduling, logistics, NDA execution, and preparation of supporting materials
</li><li>Serve as the primary IT coordinator for JDIW, managing system upgrades, service disruptions, moves, and equipment installations in partnership with internal and external stakeholders
</li><li>Coordinate all supplier on-site engagements, including scheduling, reservations, invitations, collateral preparation, and catering/food setup
</li></ul>Personnel and System Management
<ul><li>Provide day-to-day IT support for the Model Making team, ensuring timely resolution of technical needs and continuity of operations
</li><li>Develop, maintain, and oversee content for the JDIW intranet page
</li><li>Serve as system administrator for SharePoint and intranet platforms, ensuring accuracy, accessibility, and functionality
</li><li>Track, update, and approve shop employee attendance in Kronos and SharePoint, supporting Monthly MBR reporting for a team of 11 Model Makers
</li><li>Maintain the accuracy and integrity of departmental records, including organizational charts, contact lists, birthdays and anniversaries, SOP list, and other JDIW operational documentation
</li><li>Plan and execute JDIW engagement initiatives, including seasonal events, family activities, team-building programs, and recognition events, coordinate holiday gifting for the team
</li></ul>Innovation Documentation
<ul><li>Support the creation and ongoing maintenance of physical and digital research and development libraries
</li><li>Maintain a comprehensive digital catalog of materials, including coatings, gemstones, finishes, textures, and clasps
</li><li>Ensure all materials, documentation, and supporting collateral are organized, up to date, and readily accessible to both internal and external stakeholders
</li><li>Support leadership with special projects and strategic initiatives as assigned
</li><li>Handle sensitive and confidential information with the highest level of discretion, professionalism, and integrity
</li></ul>Required Qualifications
<ul><li>At least 6+ years of administrative and office support experience supporting large teams and senior-level executives in a fast-paced corporate or creative environment
</li><li>Exceptional organizational and time management skills, with the ability to manage multiple priorities and deadlines simultaneously
</li><li>Demonstrated ability to prioritize and execute in environments where competing and time-sensitive demands are present
</li><li>Excellent written and verbal communication skills, with the ability to engage effectively with senior leadership and cross-functional teams
</li><li>Ability to work independently with minimal supervision while maintaining alignment with executive direction and organizational priorities
</li><li>Strong attention to detail with a consistent commitment to accuracy and operational excellence
</li><li>Flexibility to adjust to evolving responsibilities and shifting priorities in a dynamic environment
</li><li>Advanced proficiency in Microsoft Office Suite, with strong expertise in Outlook (calendar management), PowerPoint, and Excel
</li></ul>Preferred Requirements
<ul><li>Bachelor's degree
</li><li>Prior experience supporting leadership within luxury, design, fashion, or other creative industries
</li></ul>The hiring range for this position ranges from $33.66 - $45.54 per hour. The rate of pay offered will be dependent upon candidates' relevant skills and experience.
</div></div></div><div><div><div><div><div><h2 class="jobSectionHeader">TIFFANY &amp; CO.
 
MAISON
 
</h2><div>Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany &amp; Co. is one of the world&rsquo;s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany &amp; Co. since its inception, uniting the jeweler&rsquo;s core values of inventiveness, craft and joy in designs that endure across generations.
 
As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.</div></div></div></div></div></div></div>

Assistant - Office Operations Specialist

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