technical support specialist

North Texas Custom Roofing and Construction Management

Job Overview North Texas Custom Roofing and Construction Management is seeking a dedicated and skilled IT Support Specialist to join our growing team. This is a full-time position based in our New York, NY office. The ideal candidate will be the first point of contact for all IT-related issues, providing crucial technical support to our employees and ensuring the seamless operation of our company's technology infrastructure. This role is essential for maintaining our productivity and supporting the delivery of our high-quality construction management services. Responsibilities  <ul><li>Provide first and second-line technical support to all staff, both on-site and remote, addressing hardware, software, and network-related problems.</li><li>Install, configure, and maintain computer hardware, operating systems, and applications.</li><li>Manage user accounts, permissions, and passwords across various systems, including Microsoft 365 and Active Directory.</li><li>Respond to, prioritise, and resolve IT support tickets in a timely and professional manner.</li><li>Troubleshoot system and network problems, diagnosing and solving faults.</li><li>Maintain a comprehensive inventory of all IT equipment, software, and licenses.</li><li>Assist with the deployment of new technology and contribute to IT projects.</li><li>Develop and maintain technical documentation and user guides to support staff.</li></ul>Qualifications  <ul><li>Proven experience in an IT support role, such as an IT Support Specialist or Helpdesk Technician.</li><li>Strong knowledge of Windows and macOS operating systems.</li><li>Proficient in Microsoft 365 administration and support.</li><li>Solid understanding of networking principles (TCP/IP, DNS, DHCP).</li><li>Excellent problem-solving skills with the ability to diagnose and resolve technical issues efficiently.</li><li>Strong communication and interpersonal skills, with a focus on customer service.</li><li>Ability to work independently and collaboratively within a team environment.</li><li>A relevant qualification or professional certification (e.g., CompTIA A+, Microsoft Certified) is highly desirable.</li></ul> Benefits  <ul><li>A competitive hourly rate of $35 - $55 USD, dependent on experience.</li><li>Opportunities for professional growth and continuous learning.</li><li>A supportive and collaborative working environment.</li><li>The chance to be an integral part of a dynamic and reputable construction management company.</li></ul>

IT Support Specialist

FuentesCorp

Job Title: Remote Live Chat Support Specialist Company: FuentesCorp Employment Type: Full-Time/Part-Timeime Job Overview FuentesCorp, a privately owned company dedicated to delivering high-quality business solutions and professional services, is seeking a diligent and customer-focused Remote Live Chat Support Specialist to join our growing team. The ideal candidate will be an exceptional communicator responsible for providing real-time support to our diverse client base. This is a fantastic opportunity for a proactive individual to contribute to a company committed to innovation, operational excellence, and customer satisfaction. You will be joining a collaborative work environment that supports employee growth and fosters a culture of integrity, teamwork, and continuous improvement. Responsibilities As a Live Chat Support Specialist, you will be the first point of contact for many of our clients. Your primary duties will include: • Engaging with customers via live chat to provide timely, accurate, and professional support. • Identifying and assessing customer needs to achieve satisfaction and resolution on the first contact. • Troubleshooting technical issues and providing clear, step-by-step guidance to clients. • Escalating unresolved queries to the appropriate internal teams while maintaining ownership of the customer issue. • Maintaining a comprehensive record of all customer interactions, transactions, comments, and complaints. • Developing an in-depth knowledge of FuentesCorp's products and services to offer effective solutions. • Collaborating with team members to improve support processes and the overall customer experience. Qualifications The successful candidate should possess the following skills and experience: • Proven experience in a customer support role, preferably with direct experience in live chat support. • Outstanding written communication and interpersonal skills, with a strong command of English grammar and punctuation. • Excellent problem-solving abilities and the capacity to think critically under pressure. • Strong multitasking skills, with the ability to manage multiple chat conversations simultaneously. • A high level of proficiency in typing and general computer skills. • The ability to work independently and effectively in a remote setting. • A patient, empathetic, and professional attitude at all times. BenefitsFuentes Corp is committed to supporting employees by providing opportunities, resources, and benefits that promote professional growth, work-life balance, and long-term success. Benefits may include:<ul><li>Competitive compensation.</li><li>Flexible scheduling options.</li><li>Remote work opportunities.</li><li>Paid training and onboarding support.</li><li>Health, dental, and vision insurance for eligible employees.</li><li>Paid time off and company holidays.</li><li>Professional development opportunities.</li><li>Career growth and advancement opportunities.</li><li>Supportive and collaborative workplace culture.</li></ul> Equal Opportunity EmployerFuentes Corp is proud to be an Equal Opportunity Employer. We are committed to fostering a diverse, inclusive, and respectful workplace where employees are valued, supported, and provided equal opportunities to succeed.

<h2>Job Overview</h2>Fuentes Corp is seeking a detail-oriented and organized Assistant Payroll Manager to join our growing Finance team. This fully remote position is ideal for professionals who enjoy working with payroll, financial records, and employee compensation while ensuring accuracy and compliance. As an Assistant Payroll Manager, you will support payroll operations, assist with payroll processing, maintain employee payroll records, and help ensure employees are paid accurately and on time.&nbsp;If you're excited about this opportunity but don't meet every qualification, we encourage you to apply. We value individuals who demonstrate integrity, accountability, attention to detail, and a commitment to delivering exceptional service.&nbsp;<h2>Key Responsibilities</h2><ul><li>Assist with processing weekly, bi-weekly, and semi-monthly payroll accurately and on schedule.</li><li>Review employee time records, attendance, and payroll information for accuracy.</li><li>Maintain payroll records, employee earnings, deductions, tax information, and direct deposit details.</li><li>Process payroll adjustments, bonuses, reimbursements, and other compensation changes.</li><li>Respond to employee payroll inquiries in a professional and timely manner.</li><li>Assist with onboarding new employees by entering payroll and tax information into payroll systems.</li><li>Prepare payroll reports and assist with payroll reconciliations.</li><li>Ensure compliance with federal, state, and local payroll regulations and company policies.</li><li>Maintain confidentiality of employee payroll and financial information.</li><li>Collaborate with Human Resources, Accounting, and Finance departments to support payroll operations.</li><li>Assist with year-end payroll activities, including tax forms and payroll reporting.</li><li>Support continuous improvements to payroll processes and procedures.</li></ul>&nbsp;<h2>Qualifications</h2><ul><li>High school diploma or equivalent required; Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or a related field is preferred.</li><li>Previous payroll, accounting, bookkeeping, administrative, or finance experience is preferred but not required.</li><li>Familiarity with payroll software such as ADP, Paychex, Workday, UKG, or similar systems is a plus.</li><li>Basic understanding of payroll principles, tax withholdings, and employee compensation.</li><li>Proficiency with Microsoft Office, particularly Excel, Word, and Outlook.</li><li>Excellent mathematical, organizational, and analytical skills.</li><li>Strong attention to detail and commitment to accuracy.</li><li>Excellent written and verbal communication skills.</li><li>Ability to manage confidential information with professionalism.</li><li>Ability to work independently in a fully remote environment.</li><li>Reliable high-speed internet connection and a dedicated home workspace.</li></ul>&nbsp;<h2>What We Offer</h2><ul><li>Competitive hourly pay and comprehensive benefits package.</li><li>Fully remote work-from-home opportunity.</li><li>Paid training and structured onboarding.</li><li>Flexible work schedule.</li><li>Medical, Dental, and Vision Insurance.</li><li>401(k) Retirement Savings Plan with company match.</li><li>Paid Time Off, company holidays, and wellness programs.</li><li>Career advancement and professional development opportunities.</li><li>Supportive, collaborative, and inclusive work environment. Benefits</li></ul>Fuentes Corp is committed to supporting employees by providing opportunities, resources, and benefits that promote professional growth, work-life balance, and long-term success. Benefits may include:&nbsp;<ul><li>Competitive compensation.</li><li>Flexible scheduling options.</li><li>Paid training and onboarding support.</li><li>Health, dental, and vision insurance for eligible employees.</li><li>Paid time off and company holidays.</li><li>Professional development opportunities.</li><li>Career growth and advancement opportunities.</li><li>Supportive and collaborative workplace culture.</li></ul> Equal Opportunity EmployerFuentes Corp is proud to be an Equal Opportunity Employer. We are committed to fostering a diverse, inclusive, and respectful workplace where employees are valued, supported, and provided equal opportunities to succeed.

Assistant Payroll Manager - (Remote)

Remote Live Chat Support Specialist

Barracuda Networks

<div>Job ID 27-0286
Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use.
We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an Equal Opportunity Employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.
Envision yourself at Barracuda:
At Barracuda, we&rsquo;re on a mission to help organizations protect themselves in an increasingly complex cyber threat landscape. As part of our continued growth, we&rsquo;re expanding our Account Executive - XDR Specialist team &mdash; a critical group that drives the adoption of our Managed XDR platform across new and existing partners and customers. As an Account Executive - XDR Specialist, you&rsquo;ll play a key role in enabling our Account Executives, Channel Managers, and Partner Development Managers to effectively position and sell our Managed XDR services, spanning Endpoint, Cloud, Network, Email, and Server Monitoring. You&rsquo;ll act as a subject matter expert, guiding partners through the sales process and helping them understand how Barracuda&rsquo;s XDR platform enhances their cybersecurity posture. 
This is an exciting opportunity to work in a fast-paced environment, collaborate cross-functionally, and contribute directly to the growth of a strategic product line. Strong preference will be given to candidates located in the Eastern Standard Time (EST) zone to align effectively for best cross-functional team collaboration. 
 
What you&rsquo;ll be working on<ul><li>
Work alongside Account Executives, Channel Managers, and Partner Development Managers to identify and drive XDR sales opportunities across both new and existing partners &amp; customers</li><li>
Act as a trusted advisor to partners, helping them understand the value of Barracuda&rsquo;s full XDR platform, including Endpoint, Cloud, Email, Network, and Server Monitoring services</li><li>
Deliver product presentations, demonstrations, and technical guidance to partners and prospects to support the sales process</li><li>
Develop and execute targeted sales plays and cross-sell campaigns to expand XDR adoption within existing partners</li><li>
Manage your monthly pipeline focusing your efforts around the complex and highly competitive opportunities while exceeding your monthly quota</li><li>
Track partner engagement, sales progress, and pipeline development, sharing insights and feedback to help continuously improve our approach</li><li>
Stay up to date on industry trends, competitor offerings, and emerging threats to ensure Barracuda&rsquo;s XDR platform remains relevant and competitive</li></ul>
What you bring to the role 
<ul><li>
5-8+ years experience in cybersecurity sales or pre-sales, preferably in the managed services or XDR space</li><li>
Proven success working with MSPs or channel partners, with strong understanding of the MSP business model and security services landscape</li><li>
Ability to articulate technical concepts to both technical and non-technical audiences</li><li>
Strong collaboration skills, with experience working cross-functionally across sales, channel, product, and marketing teams</li><li>
Excellent communication, presentation, and consultative selling skills</li><li>
Self-motivated, organized, and able to prioritize effectively in a fast-paced environment</li><li>
Experience with cybersecurity solutions across endpoint, email, cloud, and network security is a plus</li></ul>
What you&rsquo;ll get from us:
<div>A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility &ndash; there are opportunities for cross training and the ability to attain your next career step within Barracuda.
</div><ul><li>Equity, in the form of non-qualifying options</li><li>
High-quality health benefits</li><li>
Retirement Plan with employer match</li><li>
Career-growth opportunities</li><li>
Flexible Time Off and Paid Time Off benefits</li><li>
Volunteer opportunities</li></ul><div>
The anticipated on target earning (OTE) range for this role is $176,000.00 to $230,000.00. Actual compensation offered will be dependent upon the individual's skills, experience, and qualifications as they directly relate to the requirements of the position, the budget for the position, and applicable employment laws. 
</div><div>
At Barracuda, we believe in fair and equitable compensation practices that reflect both market realities and the unique circumstances of each geographical location. We recognize that cost-of-living disparities, market conditions, and other factors can significantly impact compensation expectations in different regions. The compensation range provided in this job description is for illustrative purposes only and may not reflect the actual compensation offers for the position in your location. Final compensation will be determined based on a variety of factors including the candidates&rsquo; qualifications and experience.</div><div> 
</div><div>
#LI-Remote</div></div><div></div>

XDR Account Executive

International Swaps and Derivatives Association

<div><div>June 30, 2026
Job Title: Assistant Director, Artificial Intelligence
Reports to: Senior Director, Digital Transformation, Analytics
Location: New York
Salary Range: $120,000 - $130,000
</div><div>Job purpose 
This is a hands-on role. The successful candidate will architect and build production AI systems directly, while owning delivery, quality, evaluation, and partner management across the AI Solutions Lab portfolio. The role reports to the Senior Director of Digital Transformation and head of the AI Solutions Lab. 


Duties and responsibilities
<ul>
<li>Deliver the next phase of the ISDA AI Solutions Lab&rsquo;s buildout, helping move current AI initiatives from prototype/MVP stage toward robust, scalable and member-ready delivery. Architect and build the next phase of AI agents, external and internal.</li>
<li>Own the design and delivery of AI solutions that make ISDA standards and digital solutions more accessible, usable and AI-ready for members.</li>
<li>Help shape and scale the ISDA Knowledge Base and Assistant as the governed foundation for AI-enabled access to ISDA standards, taxonomies and related IP.</li>
<li>Oversee enhancement of priority AI capabilities including the CDM Coder, DRR Translator, Tracer, cross-jurisdiction analysis and AI legal opinions initiatives.</li>
<li>Help drive development and rollout of internal AI capabilities and agents aligned with the internal AI deployment roadmap.</li>
<li>Define product requirements, broader Agents orchestration, architecture direction, evaluation harnesses and quality standards and delivery priorities across the AI Solutions Lab portfolio.</li>
<li>Work closely with internal SMEs across CDM, DRR, legal, IT and product teams to ensure solutions are accurate, grounded and useful in real workflows.</li>
<li>Reach out to members for pulse checks and convert member and stakeholder feedback into roadmap decisions, product refinements and delivery choices to maximize adoption.</li>
<li>Help define practical connectivity and delivery models, including MCP servers and packaged AI Skills, so members can consume ISDA AI capabilities safely within their own environments.</li>
<li>Contribute to broader ISDA AI strategy development, including alignment between external member-facing AI solutions and internal AI deployment priorities.</li>
<li>Lead AI quality, guardrails and governance across the Lab&rsquo;s solutions, including evaluation harnesses, groundedness and traceability checks, observability and tracing, confidence frameworks, security and safe use boundaries, both internally and externally.</li>
<li>Own cost aware design of AI workloads, balancing performance and reliability against inference and infrastructure spend.</li>
<li>Manage relevant external partners and specialist vendors, ensuring work is aligned to ISDA&rsquo;s priorities, timelines, architecture and ownership model.</li>
<li>Support the Senior Director including for executive and board reporting by articulating progress, key risks, delivery needs and strategic value in a clear and concise way.</li>
<li>Help build a durable internal AI capability for ISDA that protects ISDA IP, accelerates adoption of ISDA standards and reinforces ISDA&rsquo;s strategic position in the market.</li></ul> 


Relevant Skills / Abilities
<ul>
<li>Strong senior-level experience (at least five years) leading the design and delivery of AI-enabled products or platforms from prototype through controlled rollout and production, with a demonstrable track record of shipping production AI systems that serve real users.</li>
<li>Hands-on engineering ability in Python (and ideally TypeScript/React for front end UI) and Java, and comfortable building production systems directly.</li>
<li>Deep understanding of LLMs, retrieval-augmented generation (including hybrid retrieval across semantic, graph and keyword search, with reranking and embedding-model selection), knowledge bases, knowledge graphs and ontologies, agentic workflows and skills, evaluation methods (eval harnesses, LLM-as-judge, groundedness and faithfulness metrics, tracing), and model risk controls.</li>
<li>Experience building secure, scalable and reliable AI solutions in enterprise environments, including governance, permissions, auditability and data protection including private retrieval architectures and ensuring proprietary data is not exposed to external model providers</li>
<li>Hands-on AWS experience (Bedrock, Neptune, OpenSearch, Lambda) is very important. Strong engineers able to ramp quickly will also be considered. Cost-aware design of inference and infrastructure spend is expected.</li>
<li>Proven ability to translate complex domain knowledge into usable AI products, ideally in financial markets, regulatory technology, legal tech, standards or data-intensive environments; or a demonstrated ability to ramp quickly on a complex domain.</li>
<li>Strong product and solution architecture skills, with the ability to define use cases, prioritize roadmap items and align technical delivery with strategic business outcomes.</li>
<li>Experience overseeing external vendors, technology partners and proof-of-concept work, while retaining internal control of direction, quality and IP.</li>
<li>Ability to work closely with subject matter experts to refine AI tools iteratively and turn specialist feedback into practical product improvements.</li>
<li>Strong grasp of structured data, taxonomies, ontology-style data models and mappings across complex standards or schemas.</li>
<li>Experience with user testing, controlled pilots, adoption planning, training and feedback loops for specialist user populations.</li>
<li>Strong judgment on AI risks, including hallucination, groundedness, security, explainability, confidence scoring and safe deployment boundaries.</li>
<li>Degree in Computer Science, Artificial Intelligence, Data Science, Software Engineering, or a related discipline, or equivalent practical experience, is desirable.</li>
<li>Excellent communication skills, including the ability to understand member issues, to work across the organization and influence and align stakeholders, and to brief senior management and explain technical issues in concise business language.</li>
<li>Demonstrated ability to operate in a lean, hands-on environment, balancing strategy, execution and stakeholder engagement.</li></ul></div></div>

Assistant Director, Artificial Intelligence, NY

VNS Health

<div>
 
 Overview
 
 
 
 VNS Health is looking for a Talent Acquisition Specialist who thrives on the hunt for great talent, builds trusted relationships, and brings fresh ideas to how we attract and engage candidates. This role is ideal for someone who is tenacious, curious, and energized by creating sourcing strategies that get ahead of hiring needs&mdash;not just react to them.
 
 
 What We Provide
 
 
 <ul>
 <li>
 Referral bonus opportunities
 </li>
 <li>
 Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays
 </li>
 <li>
 Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
 </li>
 <li>
 Employer-matched retirement saving funds
 </li>
 <li>
 Personal and financial wellness programs
 </li>
 <li>
 Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care
 </li>
 <li>
 Generous tuition reimbursement for qualifying degrees
 </li>
 <li>
 Opportunities for professional growth and career advancement
 </li>
 <li>
 Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities
 
 
 </li>
 </ul>
 What You Will do
 
 
 <ul>
 <li>
 Drive proactive, strategic sourcing by identifying, engaging, and nurturing high‑quality candidates across multiple channels&mdash;long before they apply.
 </li>
 <li>
 Build strong, consultative partnerships with hiring managers, gaining deep insight into their teams, anticipating future needs, and shaping recruitment strategies that deliver results.
 </li>
 <li>
 Serve as a trusted advisor, offering insights on market trends, competitive intelligence, and innovative sourcing tools that elevate hiring outcomes.
 </li>
 <li>
 Cultivate long‑term candidate relationships, ensuring a personalized, high‑touch experience that reflects VNS Health&rsquo;s mission and values.
 </li>
 <li>
 Lead full‑cycle recruitment including interviewing and hiring candidates who meet both the skill requirements and cultural expectations of VNS Health.
 </li>
 <li>
 Collaborate closely with Recruitment Operations to ensure all pre‑ and post‑employment processes are completed accurately, efficiently, and in compliance with organizational and regulatory standards.
 </li>
 <li>
 Represent VNS Health at job fairs, community events, and targeted outreach initiatives, strengthening our employer brand and expanding our talent networks.
 </li>
 <li>
 Bring forward solutions and new ideas, championing innovation in sourcing, outreach, and candidate engagement.
 </li>
 <li>
 Work under general supervision while exercising autonomy, creativity, and strategic thinking in your approach to talent acquisition.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Education:
 
 
 
 Bachelor's Degree in Human Resources, Business Administration, Social Sciences or a related field or equivalent work experience required
 
 
 
 Work Experience
 
 
 
 Minimum of three years broad-based experience recruiting for positions in a variety of disciplines and levels (e.g., health care, business, technical, management) OR at least one year of experience at VNS Health as an Associate Talent Acquisition Specialist or in a position at/above the specialist level, plus at least two years of related experience required
 
 
 General knowledge of applicable Federal, State and Local employment laws, regulations, rules and practices required
 
 
 
 Effective Verbal, Written And Presentation Skills Required
 
 
 
 Personal computer skills, including experience using recruitment HRIS systems required
 
 
 
 General Experience In Internet-based Recruitment Preferred
 
 
 
 Experience in the development, implementation and evaluation of recruitment plans required
 
 
 
 Project Management Skills Preferred
 
 
 
 
 Pay Range
 
 
 
 USD $77,200.00 - USD $96,500.00 /Yr.
 
 
 
 About Us
 
 
 
 VNS Health has been committed to meeting the needs of New Yorkers for over 130 years. We&rsquo;re one of the largest nonprofit home- and community-based health care organizations in the country, and today, more than 11,500 team members work together to make a difference in the lives of more than 99,000 patients and members on any given day.
</div>

Talent Acquisition Specialist

Netbuilder

Location: New York (office-based) with travel to client sites as requiredSalary: Up to $140,000 per year (dependent on experience)Role type: Full-time, permanentDepartment: Technology Consulting &ndash; Observability PracticeNETbuilder is building an Observability Practice, and this is a senior delivery hire into it. You will join as a senior data pipeline engineer, working hands-on inside enterprise client teams to architect, deploy and operate the observability platforms and telemetry pipelines that sit at the heart of modern observability.This is primarily a hands-on delivery role &ndash; a senior individual-contributor position rather than a line-management one. Your focus is engineering across two fronts: designing and deploying the observability platforms themselves, and building the data pipelines that collect, route, transform, enrich and deliver telemetry reliably and cost-effectively across complex enterprise environments. You will be the senior technical authority on observability platform architecture and data pipelines for the engagements you work on. While there is no permanent team to manage, on specific engagements you will provide technical leadership &ndash; mentoring junior engineers, planning the workstream and allocating tasks across the delivery team.Consulting experience is preferred but not essential &ndash; what matters most is deep, current, hands-on expertise with industry-standard observability platforms and their pipeline and transformation tooling. If you would rather solve hard data-engineering and platform problems and lead through expertise than carry permanent people-management responsibility, this is the role.Key Responsibilities:Pipeline Engineering &amp; Delivery<ul><li>Design, build and operate telemetry pipelines that collect, route, transform, enrich, reduce and mask logs, metrics and traces at enterprise scale</li><li>Develop and maintain data transformation logic &ndash; parsing, restructuring, filtering and normalising telemetry across formats and schemas</li><li>Optimise pipelines for data quality, cost control and performance &ndash; reducing noise and volume without losing signal</li><li>Onboard complex applications and data sources onto observability platforms</li><li>Build, test and document reusable pipeline configurations, processors and templates</li><li>Monitor pipeline health and throughput, and troubleshoot ingestion, routing and delivery issues</li></ul>Platform Architecture &amp; Deployment<ul><li>Architect observability platform deployments &ndash; topology, sizing, high availability, resilience and scaling &ndash; to meet enterprise client requirements</li><li>Deploy, configure and operate observability platforms and their collection/agent fleets across cloud, hybrid and on-premises environments</li><li>Define deployment patterns and infrastructure-as-code for repeatable, automated platform rollouts</li><li>Integrate observability platforms with client infrastructure, data sources and downstream destinations</li><li>Own platform health, upgrades and capacity planning, and keep architecture and deployment documentation current</li></ul>Client Delivery<ul><li>Deliver observability platform and pipeline engagements directly with enterprise clients as a senior practitioner</li><li>Own delivery outcomes for the platform and pipeline workstreams on assigned engagements</li><li>Act as senior technical authority and escalation point for platform architecture, deployment and data pipeline issues</li><li>Lead troubleshooting and root-cause analysis across enterprise observability platforms and telemetry pipelines</li><li>Support pre-sales with technical scoping and solution design for platform and pipeline work</li><li>Translate client requirements into platform and pipeline designs that balance coverage, cost and compliance</li></ul>Engagement Leadership &amp; MentoringThis is engagement-scoped technical leadership rather than permanent line management &ndash; on specific engagements you will:<ul><li>Provide technical leadership as the senior practitioner, setting direction and quality standards for the platform and pipeline workstream</li><li>Plan the workstream &ndash; scope the work, sequence the tasks and allocate them across the engagement delivery team where required</li><li>Mentor and coach junior engineers and consultants working alongside you, sharing platform and pipeline expertise on the job</li><li>Co-ordinate with the wider engagement team and report progress on the workstream</li></ul>Tooling &amp; Practice Contribution<ul><li>Work hands-on across the observability tool landscape (see preferred tools below), applying each platform's architecture, deployment and data-pipelining capabilities</li><li>Stay current with platform capabilities, roadmaps and certifications</li><li>Contribute to NETbuilder's platform and pipeline methodology, toolkits and reusable assets</li></ul>Qualifications and Experience:<ul><li>Senior data pipeline engineering experience: demonstrable hands-on track record designing, building and operating telemetry/observability data pipelines at enterprise scale</li><li>Platform architecture and deployment experience: hands-on experience designing, deploying and operating observability platforms (topology, sizing, high availability and scaling) across cloud, hybrid and on-premises environments</li><li>Data transformation expertise: strong practical experience with parsing, routing, filtering, enrichment and normalisation of log, metric and trace data</li><li>Tooling experience: hands-on experience with the architecture, deployment and data-pipelining functionality of one or more industry-standard observability platforms (see preferred tools below)</li><li>Engagement leadership: comfortable mentoring junior engineers and planning and allocating tasks within a delivery team on an engagement, without formal line-management authority</li><li>Consulting experience: preferred but not essential &ndash; comfortable working directly within enterprise client teams</li></ul>Preferred Tool Experience:Hands-on experience with the architecture, deployment and data-pipelining functionality of one or more of the following platforms, in order of preference:<ul><li>Bindplane (ObservIQ / Google)</li><li>Dynatrace (OpenPipeline)</li><li>OpenTelemetry (Collector &ndash; receivers, processors and exporters)</li><li>Cribl (Stream)</li><li>Elastic (ingestpipelines)</li><li>Splunk</li></ul>Preferred Certifications:Certification in one or more of the following is preferred:<ul><li>Dynatrace Professional (Dynatrace Master advantageous)</li><li>OpenTelemetry Certified Associate (OTCA) &ndash; also covers Bindplane, which is OpenTelemetry-native</li><li>Cribl Certified Engineer (CC Engineer) or Cribl Certified Observability Engineer &ndash; Admin (CCOE Admin)</li><li>Elastic Certified Engineer</li><li>Splunk Enterprise Certified Architect</li></ul>Key Skills:<ul><li>Platform architecture and deployment: designing observability platform topology (sizing, HA, scaling) and deploying/automating platform and pipeline infrastructure as code</li><li>Pipeline and transformation tooling: deep expertise in one or more observability platforms and their transformation languages and processors</li><li>OpenTelemetry: strong working knowledge of the OpenTelemetry Collector (receivers, processors, exporters) and OTLP</li><li>Scripting and automation: Python, Bash</li><li>Data formats and parsing: JSON, regex, syslog, and common log, metric and trace formats</li><li>Cloud platform knowledge: AWS, Azure, and/or GCP</li><li>Container and orchestration: Kubernetes, Docker, OpenShift</li><li>Familiar with delivery and project tooling: JIRA, Confluence, ServiceNow</li></ul>About You:<ul><li>A hands-on engineer who would rather architect and build a solution than sit in a management meeting</li><li>Happy to lead through expertise &ndash; mentoring others, planning a workstream and giving direction on an engagement, even without a formal management title</li><li>Comfortable working directly inside enterprise client teams and engaging senior stakeholders</li><li>Rigorous about data quality, cost and reliability &ndash; you care about getting the right signal at the right price</li><li>Self-managing, delivery-focused and comfortable in a fast-moving environment</li><li>Naturally curious &ndash; you keep pace with a fast-evolving observability tooling landscape</li></ul>About NETbuilder:NETbuilder is a leading provider of digital solutions, software, consulting and managed services. We work across multiple sectors with specialist expertise in financial services, government, and commercial markets. Since 1999 we have been providing end-to-end solutions across Digital Delivery, Development and Technology. At our core we are a Digital Transformation consultancy with capabilities for onsite, onshore and offshore delivery.You will join a world-class team of experienced consultants, helping to build a new observability practice within the NETbuilder group.Why NETbuilder:<ul><li>Join a new observability practice as a senior technical specialist, working with cutting-edge observability platforms</li><li>Work with enterprise clients across multiple sectors</li><li>Competitive base salary: $120,000 - $140,000 (dependent on experience)</li><li>Continuous investment in professional development and certification</li><li>High-performance, close-knit team culture where individual contribution is recognised</li><li>Office-based New York, with travel to enterprise client sites</li></ul>Pay: Up to $140,000.00 per yearBenefits:<ul><li>Health insurance</li><li>Paid time off</li></ul>Application Question(s):<ul><li>Do you have a demonstrable hands-on track record of designing, building and operating telemetry/observability data pipelines?</li></ul>Ability to Commute:<ul><li>New York, NY 10036 (Required)</li></ul>Willingness to travel:<ul><li>25% (Required)</li></ul>Work Location: In person

Senior Data Pipeline Engineer

<div><h1 class="jobSectionHeader">Primary Details</h1>
Time Type: Full time
Worker Type: Employee
Senior Specialist - Cyber Claims<ul><li>
Location: USA &ndash; New York</li><li>
Work Arrangement: Hybrid
</li><li>The salary range for this role is: $124,000-$186,00K</li></ul>
The Opportunity
The purpose of this role is to provide exceptional claims service to customers by managing complex claims effectively. This includes assessing policy coverage, investigating, evaluating, and negotiating intricate claims, collaborating with suppliers and stakeholders, and offering senior technical guidance and support.
Your New Role
Responsibilities:<ul><li>
Provide technical guidance and analysis for complex and high-value claims.</li><li>
Assist in implementing and maintaining claims management strategies.</li><li>
Maintain comprehensive knowledge of insurance guidelines and policies.</li><li>
Build and maintain relationships with stakeholders.</li><li>
Manage a portfolio of complex or high-value claims.</li><li>
Act as an escalation point for customer complaints.</li><li>
Provide technical expertise and mentoring for team development.</li><li>
Engage with the team to encourage partner relationships.</li><li>
Support process improvement through negotiation and dispute resolution</li></ul>
Work Experience
Necessary Work Experience includes:<ul><li>
Moderate relevant experience</li></ul>
Preferred Work Experience includes:<ul><li>
Experience in a claims department or the insurance industry.</li><li>
Experience handling claims within the respective line of business.</li></ul>
Qualifications
Necessary Qualifications include:<ul><li>
Tertiary Degree or equivalent combination of education and work experience.</li></ul>
Compensation Package: The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate&rsquo;s professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE&rsquo;s annual discretionary bonus plan based on business and individual performance. We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team.
QBE Benefits: We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to:<ul><li>
Hybrid Working &ndash; a mix of working from home and in the office</li></ul><ul><li>
22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis</li><li>
Competitive 401(k) program with company match up to 8%</li><li>
Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice</li><li>
Tuition Reimbursement for professional certifications, and continuing education</li><li>
Employee Network and Community &ndash; QBE actively supports six Employee Networks, and many ways to give back to your community</li></ul>
To learn more, click here: Benefits | QBE US.
Why QBE? What if you could have a positive impact &ndash; at work and in the world?
At QBE, we&rsquo;re enabling a more resilient future &ndash; for our customers, communities, environment, and for our people. We&rsquo;re building momentum to achieve something significant and know our people are at the center of our success.
Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you&rsquo;ll get to spend every day working with people who are passionate, talented and kind. And our international scale means we&rsquo;re big enough for your ambitions, yet small enough for you to make a real impact.
Join us now, so you can be part of our success &ndash; and we can be part of yours!
https://www.linkedin.com/company/qbe-north-america/
Commitment to Diversity
QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information.
Equal Employment Opportunity:
QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status.
Supplementary information
Skills:
Analytical Thinking, Business Process Improvements, Claims Settlement, Critical Thinking, Customer Service, Insurance Analysis, Insurance Claims Management, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Risk Management, Sound Judgment, Stakeholder Management
How to Apply:
To submit your application, click &quot;Apply&quot; and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.</div>

Senior Specialist - Cyber Claims

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