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user support specialist

North Texas Custom Roofing and Construction Management

Job Overview North Texas Custom Roofing and Construction Management is seeking a dedicated and skilled IT Support Specialist to join our growing team. This is a full-time position based in our New York, NY office. The ideal candidate will be the first point of contact for all IT-related issues, providing crucial technical support to our employees and ensuring the seamless operation of our company's technology infrastructure. This role is essential for maintaining our productivity and supporting the delivery of our high-quality construction management services. Responsibilities  <ul><li>Provide first and second-line technical support to all staff, both on-site and remote, addressing hardware, software, and network-related problems.</li><li>Install, configure, and maintain computer hardware, operating systems, and applications.</li><li>Manage user accounts, permissions, and passwords across various systems, including Microsoft 365 and Active Directory.</li><li>Respond to, prioritise, and resolve IT support tickets in a timely and professional manner.</li><li>Troubleshoot system and network problems, diagnosing and solving faults.</li><li>Maintain a comprehensive inventory of all IT equipment, software, and licenses.</li><li>Assist with the deployment of new technology and contribute to IT projects.</li><li>Develop and maintain technical documentation and user guides to support staff.</li></ul>Qualifications  <ul><li>Proven experience in an IT support role, such as an IT Support Specialist or Helpdesk Technician.</li><li>Strong knowledge of Windows and macOS operating systems.</li><li>Proficient in Microsoft 365 administration and support.</li><li>Solid understanding of networking principles (TCP/IP, DNS, DHCP).</li><li>Excellent problem-solving skills with the ability to diagnose and resolve technical issues efficiently.</li><li>Strong communication and interpersonal skills, with a focus on customer service.</li><li>Ability to work independently and collaboratively within a team environment.</li><li>A relevant qualification or professional certification (e.g., CompTIA A+, Microsoft Certified) is highly desirable.</li></ul> Benefits  <ul><li>A competitive hourly rate of $35 - $55 USD, dependent on experience.</li><li>Opportunities for professional growth and continuous learning.</li><li>A supportive and collaborative working environment.</li><li>The chance to be an integral part of a dynamic and reputable construction management company.</li></ul>

IT Support Specialist

FuentesCorp

Job Title: Remote Live Chat Support Specialist Company: FuentesCorp Employment Type: Full-Time/Part-Timeime Job Overview FuentesCorp, a privately owned company dedicated to delivering high-quality business solutions and professional services, is seeking a diligent and customer-focused Remote Live Chat Support Specialist to join our growing team. The ideal candidate will be an exceptional communicator responsible for providing real-time support to our diverse client base. This is a fantastic opportunity for a proactive individual to contribute to a company committed to innovation, operational excellence, and customer satisfaction. You will be joining a collaborative work environment that supports employee growth and fosters a culture of integrity, teamwork, and continuous improvement. Responsibilities As a Live Chat Support Specialist, you will be the first point of contact for many of our clients. Your primary duties will include: • Engaging with customers via live chat to provide timely, accurate, and professional support. • Identifying and assessing customer needs to achieve satisfaction and resolution on the first contact. • Troubleshooting technical issues and providing clear, step-by-step guidance to clients. • Escalating unresolved queries to the appropriate internal teams while maintaining ownership of the customer issue. • Maintaining a comprehensive record of all customer interactions, transactions, comments, and complaints. • Developing an in-depth knowledge of FuentesCorp's products and services to offer effective solutions. • Collaborating with team members to improve support processes and the overall customer experience. Qualifications The successful candidate should possess the following skills and experience: • Proven experience in a customer support role, preferably with direct experience in live chat support. • Outstanding written communication and interpersonal skills, with a strong command of English grammar and punctuation. • Excellent problem-solving abilities and the capacity to think critically under pressure. • Strong multitasking skills, with the ability to manage multiple chat conversations simultaneously. • A high level of proficiency in typing and general computer skills. • The ability to work independently and effectively in a remote setting. • A patient, empathetic, and professional attitude at all times. BenefitsFuentes Corp is committed to supporting employees by providing opportunities, resources, and benefits that promote professional growth, work-life balance, and long-term success. Benefits may include:<ul><li>Competitive compensation.</li><li>Flexible scheduling options.</li><li>Remote work opportunities.</li><li>Paid training and onboarding support.</li><li>Health, dental, and vision insurance for eligible employees.</li><li>Paid time off and company holidays.</li><li>Professional development opportunities.</li><li>Career growth and advancement opportunities.</li><li>Supportive and collaborative workplace culture.</li></ul> Equal Opportunity EmployerFuentes Corp is proud to be an Equal Opportunity Employer. We are committed to fostering a diverse, inclusive, and respectful workplace where employees are valued, supported, and provided equal opportunities to succeed.

<h2>Job Overview</h2>Fuentes Corp is seeking a detail-oriented and organized Assistant Payroll Manager to join our growing Finance team. This fully remote position is ideal for professionals who enjoy working with payroll, financial records, and employee compensation while ensuring accuracy and compliance. As an Assistant Payroll Manager, you will support payroll operations, assist with payroll processing, maintain employee payroll records, and help ensure employees are paid accurately and on time.&nbsp;If you're excited about this opportunity but don't meet every qualification, we encourage you to apply. We value individuals who demonstrate integrity, accountability, attention to detail, and a commitment to delivering exceptional service.&nbsp;<h2>Key Responsibilities</h2><ul><li>Assist with processing weekly, bi-weekly, and semi-monthly payroll accurately and on schedule.</li><li>Review employee time records, attendance, and payroll information for accuracy.</li><li>Maintain payroll records, employee earnings, deductions, tax information, and direct deposit details.</li><li>Process payroll adjustments, bonuses, reimbursements, and other compensation changes.</li><li>Respond to employee payroll inquiries in a professional and timely manner.</li><li>Assist with onboarding new employees by entering payroll and tax information into payroll systems.</li><li>Prepare payroll reports and assist with payroll reconciliations.</li><li>Ensure compliance with federal, state, and local payroll regulations and company policies.</li><li>Maintain confidentiality of employee payroll and financial information.</li><li>Collaborate with Human Resources, Accounting, and Finance departments to support payroll operations.</li><li>Assist with year-end payroll activities, including tax forms and payroll reporting.</li><li>Support continuous improvements to payroll processes and procedures.</li></ul>&nbsp;<h2>Qualifications</h2><ul><li>High school diploma or equivalent required; Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or a related field is preferred.</li><li>Previous payroll, accounting, bookkeeping, administrative, or finance experience is preferred but not required.</li><li>Familiarity with payroll software such as ADP, Paychex, Workday, UKG, or similar systems is a plus.</li><li>Basic understanding of payroll principles, tax withholdings, and employee compensation.</li><li>Proficiency with Microsoft Office, particularly Excel, Word, and Outlook.</li><li>Excellent mathematical, organizational, and analytical skills.</li><li>Strong attention to detail and commitment to accuracy.</li><li>Excellent written and verbal communication skills.</li><li>Ability to manage confidential information with professionalism.</li><li>Ability to work independently in a fully remote environment.</li><li>Reliable high-speed internet connection and a dedicated home workspace.</li></ul>&nbsp;<h2>What We Offer</h2><ul><li>Competitive hourly pay and comprehensive benefits package.</li><li>Fully remote work-from-home opportunity.</li><li>Paid training and structured onboarding.</li><li>Flexible work schedule.</li><li>Medical, Dental, and Vision Insurance.</li><li>401(k) Retirement Savings Plan with company match.</li><li>Paid Time Off, company holidays, and wellness programs.</li><li>Career advancement and professional development opportunities.</li><li>Supportive, collaborative, and inclusive work environment. Benefits</li></ul>Fuentes Corp is committed to supporting employees by providing opportunities, resources, and benefits that promote professional growth, work-life balance, and long-term success. Benefits may include:&nbsp;<ul><li>Competitive compensation.</li><li>Flexible scheduling options.</li><li>Paid training and onboarding support.</li><li>Health, dental, and vision insurance for eligible employees.</li><li>Paid time off and company holidays.</li><li>Professional development opportunities.</li><li>Career growth and advancement opportunities.</li><li>Supportive and collaborative workplace culture.</li></ul> Equal Opportunity EmployerFuentes Corp is proud to be an Equal Opportunity Employer. We are committed to fostering a diverse, inclusive, and respectful workplace where employees are valued, supported, and provided equal opportunities to succeed.

Assistant Payroll Manager - (Remote)

Remote Live Chat Support Specialist

Fugro

Job Overview Fugro, a world-leading Geo-data specialist, is seeking a dedicated and professional Customer Support Specialist to join our team. We use the power of Geo-data to unlock the secrets of the Earth, building a safer and more livable world in collaboration with our clients. This Full-Time position, and offers a competitive hourly wage of $28.45 - $31.26 USD. The successful candidate will be a crucial link between our company and our clients, ensuring a seamless, positive, and effective support experience that reflects Fugro's commitment to excellence. Responsibilities * Serve as the first point of contact for clients, managing inbound enquiries via phone, email, and our support portal with professionalism and efficiency. * Provide accurate, valid, and complete information by using the right methods and tools. * Identify and assess clients' needs to achieve satisfaction, troubleshooting issues and providing appropriate solutions and alternatives within the time limits. * Maintain comprehensive and accurate records of client interactions, processing client accounts and filing documents. * Collaborate closely with internal technical and project teams to escalate and resolve more advanced issues. * Develop a strong understanding of Fugro’s services and solutions to effectively address client queries. * Contribute to team efforts by accomplishing related results as needed and actively participating in process improvement. Qualifications * Proven experience in a customer support or client service role, preferably within a technical or B2B environment. * Exceptional communication and interpersonal skills, with a strong command of written and spoken English. * Excellent problem-solving skills and the ability to think critically and analytically. * Proficiency in using CRM systems and other customer service software. * Strong organizational skills with the ability to multitask, priorities, and manage time effectively. * A client-oriented attitude with a high degree of patience and empathy. * An interest in technology, earth sciences, or engineering would be advantageous but is not essential.

Customer Support Specialist

Compass, Inc.

<h2> </h2>We are seeking a highly motivated and customer-oriented Live Chat Support Specialist to join our team. In this role, you will be responsible for providing real-time assistance to our customers through live chat, resolving their queries and concerns efficiently. The ideal candidate will have excellent communication skills, the ability to multitask, and a strong dedication to customer satisfaction. If you are looking for a dynamic and fast-paced work environment where you can make a difference, then this opportunity is perfect for you.<h3>Responsibilities</h3><ul><li>Engage with customers through live chat to provide support and assistance in a timely and professional manner.</li><li>Resolve customer inquiries, issues, and complaints effectively to ensure a positive customer experience.</li><li>Utilize product knowledge to offer personalized solutions and recommendations to customers.</li><li>Escalate complex issues to the appropriate teams or departments for resolution.</li><li>Proactively identify and address customer needs to enhance their overall satisfaction.</li><li>Document customer interactions and details accurately for reference and analysis.</li><li>Stay up-to-date on company products, services, and policies to provide accurate information to customers.</li></ul><h2>Requirements</h2><ul><li>Proven experience in a customer service or support role, preferably in a live chat environment.</li><li>Excellent written and verbal communication skills with a strong command of language.</li><li>Ability to multitask and prioritize tasks effectively in a fast-paced environment.</li><li>Strong problem-solving skills and the ability to think quickly on your feet.</li><li>Highly motivated and self-driven individual with a passion for helping others.</li><li>Tech-savvy with proficiency in using live chat software and other customer support tools.</li><li>Ability to work flexible hours, including weekends and evenings, to support customers across different time zones.</li></ul><h2>Benefits</h2><ul><li>Competitive salary and bonus opportunities</li><li>Health insurance coverage for you and your family</li><li>Paid time off and flexible work hours</li><li>Opportunities for career growth and development</li><li>Collaborative and inclusive work environment</li></ul>

Live Chat Support Specialist

PowerToFly

Job Overview PowerToFly is seeking a dedicated and articulate Online Chat Support specialist to join our dynamic team. This is a Full-Time position based in New York Mills, Minnesota, United States. The successful candidate will play a crucial role in supporting our global community of over 1.1 million professionals and the organisations we partner with. At PowerToFly, we connect organisations with the AI-skilled and domain-expert talent they need to build better, more representative models. As the first point of contact for many in our diverse community, you will provide exceptional service, answer enquiries, and ensure a seamless user experience on our platform. This role offers a competitive hourly wage of $26 - $36 USD per hour. Responsibilities  <ul><li>Provide timely, professional, and accurate support to our community members and clients via live chat.</li><li>Serve as an expert on the PowerToFly platform, guiding users through features and troubleshooting issues.</li><li>Resolve user enquiries regarding our services, including talent acquisition and AI model training.</li><li>Effectively identify and escalate complex technical issues to the appropriate internal teams for resolution.</li><li>Maintain detailed and accurate records of all user interactions and feedback in our CRM system.</li><li>Contribute to our knowledge base by documenting common issues and creating helpful support articles.</li><li>Collaborate with team members to improve our support processes and overall customer satisfaction.</li><li>Uphold the professional and inclusive tone of the PowerToFly brand in all communications.</li></ul>Qualifications  <ul><li>Proven experience in a customer support, technical support, or similar client-facing role.</li><li>Exceptional written communication and interpersonal skills, with a strong command of the English language.</li><li>Excellent problem-solving skills and the ability to think critically under pressure.</li><li>Proficiency in managing multiple conversations simultaneously in a fast-paced environment.</li><li>Experience with helpdesk software (e.g., Zendesk, Intercom) and CRM systems is highly advantageous.</li><li>A high degree of empathy, patience, and a genuine desire to help others.</li><li>A strong interest in technology, artificial intelligence, and community-building is desirable.</li><li>Must be self-motivated and capable of working effectively both independently and as part of a team.</li></ul>

Online Chat Support

International Swaps and Derivatives Association

<div><div>June 30, 2026
Job Title: Assistant Director, Artificial Intelligence
Reports to: Senior Director, Digital Transformation, Analytics
Location: New York
Salary Range: $120,000 - $130,000
</div><div>Job purpose 
This is a hands-on role. The successful candidate will architect and build production AI systems directly, while owning delivery, quality, evaluation, and partner management across the AI Solutions Lab portfolio. The role reports to the Senior Director of Digital Transformation and head of the AI Solutions Lab. 


Duties and responsibilities
<ul>
<li>Deliver the next phase of the ISDA AI Solutions Lab&rsquo;s buildout, helping move current AI initiatives from prototype/MVP stage toward robust, scalable and member-ready delivery. Architect and build the next phase of AI agents, external and internal.</li>
<li>Own the design and delivery of AI solutions that make ISDA standards and digital solutions more accessible, usable and AI-ready for members.</li>
<li>Help shape and scale the ISDA Knowledge Base and Assistant as the governed foundation for AI-enabled access to ISDA standards, taxonomies and related IP.</li>
<li>Oversee enhancement of priority AI capabilities including the CDM Coder, DRR Translator, Tracer, cross-jurisdiction analysis and AI legal opinions initiatives.</li>
<li>Help drive development and rollout of internal AI capabilities and agents aligned with the internal AI deployment roadmap.</li>
<li>Define product requirements, broader Agents orchestration, architecture direction, evaluation harnesses and quality standards and delivery priorities across the AI Solutions Lab portfolio.</li>
<li>Work closely with internal SMEs across CDM, DRR, legal, IT and product teams to ensure solutions are accurate, grounded and useful in real workflows.</li>
<li>Reach out to members for pulse checks and convert member and stakeholder feedback into roadmap decisions, product refinements and delivery choices to maximize adoption.</li>
<li>Help define practical connectivity and delivery models, including MCP servers and packaged AI Skills, so members can consume ISDA AI capabilities safely within their own environments.</li>
<li>Contribute to broader ISDA AI strategy development, including alignment between external member-facing AI solutions and internal AI deployment priorities.</li>
<li>Lead AI quality, guardrails and governance across the Lab&rsquo;s solutions, including evaluation harnesses, groundedness and traceability checks, observability and tracing, confidence frameworks, security and safe use boundaries, both internally and externally.</li>
<li>Own cost aware design of AI workloads, balancing performance and reliability against inference and infrastructure spend.</li>
<li>Manage relevant external partners and specialist vendors, ensuring work is aligned to ISDA&rsquo;s priorities, timelines, architecture and ownership model.</li>
<li>Support the Senior Director including for executive and board reporting by articulating progress, key risks, delivery needs and strategic value in a clear and concise way.</li>
<li>Help build a durable internal AI capability for ISDA that protects ISDA IP, accelerates adoption of ISDA standards and reinforces ISDA&rsquo;s strategic position in the market.</li></ul> 


Relevant Skills / Abilities
<ul>
<li>Strong senior-level experience (at least five years) leading the design and delivery of AI-enabled products or platforms from prototype through controlled rollout and production, with a demonstrable track record of shipping production AI systems that serve real users.</li>
<li>Hands-on engineering ability in Python (and ideally TypeScript/React for front end UI) and Java, and comfortable building production systems directly.</li>
<li>Deep understanding of LLMs, retrieval-augmented generation (including hybrid retrieval across semantic, graph and keyword search, with reranking and embedding-model selection), knowledge bases, knowledge graphs and ontologies, agentic workflows and skills, evaluation methods (eval harnesses, LLM-as-judge, groundedness and faithfulness metrics, tracing), and model risk controls.</li>
<li>Experience building secure, scalable and reliable AI solutions in enterprise environments, including governance, permissions, auditability and data protection including private retrieval architectures and ensuring proprietary data is not exposed to external model providers</li>
<li>Hands-on AWS experience (Bedrock, Neptune, OpenSearch, Lambda) is very important. Strong engineers able to ramp quickly will also be considered. Cost-aware design of inference and infrastructure spend is expected.</li>
<li>Proven ability to translate complex domain knowledge into usable AI products, ideally in financial markets, regulatory technology, legal tech, standards or data-intensive environments; or a demonstrated ability to ramp quickly on a complex domain.</li>
<li>Strong product and solution architecture skills, with the ability to define use cases, prioritize roadmap items and align technical delivery with strategic business outcomes.</li>
<li>Experience overseeing external vendors, technology partners and proof-of-concept work, while retaining internal control of direction, quality and IP.</li>
<li>Ability to work closely with subject matter experts to refine AI tools iteratively and turn specialist feedback into practical product improvements.</li>
<li>Strong grasp of structured data, taxonomies, ontology-style data models and mappings across complex standards or schemas.</li>
<li>Experience with user testing, controlled pilots, adoption planning, training and feedback loops for specialist user populations.</li>
<li>Strong judgment on AI risks, including hallucination, groundedness, security, explainability, confidence scoring and safe deployment boundaries.</li>
<li>Degree in Computer Science, Artificial Intelligence, Data Science, Software Engineering, or a related discipline, or equivalent practical experience, is desirable.</li>
<li>Excellent communication skills, including the ability to understand member issues, to work across the organization and influence and align stakeholders, and to brief senior management and explain technical issues in concise business language.</li>
<li>Demonstrated ability to operate in a lean, hands-on environment, balancing strategy, execution and stakeholder engagement.</li></ul></div></div>

Assistant Director, Artificial Intelligence, NY

Rose Associates

<div>Overview
Rose Associates is a recognized market leader in multifamily and mixed-use real estate. Based in New York City, we own, develop and operate leading properties across the tri-state area and across all residential asset classes, including market, stabilized, workforce and affordable housing. Our dynamic services platform spans development, construction, property and asset management, leasing, marketing and accounting/financial operations. We partner with private owners and institutional investors globally to develop and operate some of the most iconic assets in our markets. We rely on technology and the deep expertise of our team to consistently outperform the market in the operation of nearly 40,000 units across some 300 properties in the most challenging housing market in the country.
Established in 1925, Rose Associates possesses a century of New York real estate expertise and an impeccable reputation for excellence and integrity. Today a woman-owned business led by CEO Amy Rose, we are committed to a corporate culture of belonging and inclusion that is widely admired in the industry. As we expand across the Northeast and Mid-Atlantic regions, Rose is providing opportunity for our team members to grow their careers in an environment of respect and support. Join us on the forefront of innovation and growth &ndash; Rose Associates is where excitement meets opportunity!
We are seeking an experienced and knowledgeable IT Application Specialist with a strong focus on Yardi property management software. This role involves providing support and training, managing application integrations, and ensuring the effective use of the Yardi system within our organization. The ideal candidate should have a deep understanding of Yardi software modules, excellent problem-solving abilities, and a commitment to delivering high-quality support and solutions.
If you're a dedicated professional with a passion for delivering exceptional support and a functional understanding of Yardi software, we encourage you to apply for this exciting opportunity. Join our team and contribute significantly to our clients' success by delivering top-notch Yardi training and support.
Essential Job Functions<ul><li>
Work closely with our Enterprise Application Manager, oversee the Yardi property management system, ensuring its optimal performance and utilization.</li><li>
Maintain a thorough understanding of the Yardi database structure, application integrations, and YardiOne platform.</li><li>
Provide ongoing application support, addressing issues and queries related to Yardi. Contribute to the training and development of end-users via the Rose Learning Center to enhance their proficiency in using Yardi.</li><li>
Assist in the implementation of new Yardi modules, ensuring they align with business needs and enhance the renter experience.</li><li>
Work closely with real estate application vendors to ensure seamless integration with the Yardi system.</li><li>
Collaborate with various departments to identify and implement software changes that improve business processes.</li><li>
Successfully manage and optimize the Yardi property management system. This includes minimal downtime, efficient handling of updates or upgrades, and ensuring the system runs smoothly and reliably.</li><li>
Effectively train and support team members leading to improved user proficiency in utilizing Yardi. Measurable outcomes might include reduced user error rates, positive feedback from users, and decreased need for repetitive support on the same issues.</li><li>
Successfully implement new Yardi modules or integrations. Indicators include meeting project deadlines, staying within budget, and achieving the desired outcomes in terms of improved functionality or efficiency.</li><li>
Maintain positive and productive relationships with vendors and achieving seamless integration of Yardi with other real estate applications. Success here can be measured by the absence of integration-related issues and positive feedback from vendors.</li><li>
Demonstrate ability to continuously identify and implement improvements in business processes related to Yardi. Success would be evident in measurable enhancements in process efficiency, cost savings, or user satisfaction.</li><li>
Effectively address and resolve issues related to Yardi. This could be measured by a reduction in recurring problems, quicker resolution times, and positive feedback from users regarding the support received.</li><li>
Stay informed about the latest developments in property management software and technology, and assess how these can be applied to enhance the Yardi system.</li><li>
Position may be required to perform duties outside their normal responsibilities as needed and when requested.</li><li>
Must be present on-site and be able to move throughout the buildings to address business application related matters, including exceptional communication skills to meet with staff, vendors and visitors.</li></ul>
Qualifications<ul><li>
Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or equivalent experience in training and development, particularly in property management with a focus on Yardi.</li><li>
Knowledge of real estate management processes and financial reporting requirements.</li><li>
Deep understanding (5+ years) of Yardi &ndash; NY, RentCafe, Affordable module experience, NY Module DHCR. Property management and/or Yardi Voyager experience required.</li><li>
Strong understanding of additional Yardi modules (P2P, Budgeting, Commercial, etc.), and additional real estate technology applications.</li><li>
Proficiency in navigating computers and community management software, to include Microsoft Office, iLuvLeasing, On-Site, EliseAI, RentCaf&eacute; and Yardi.</li><li>
Excellent problem-solving and customer service skills.</li><li>
Ability to work collaboratively and communicate effectively with team members and stakeholders.</li><li>
Familiarity with software project management and implementation.</li><li>
Affordable housing certifications are preferred (i.e. LIHTC, HCCP, COS, CPO, C3P, etc.)</li><li>
Work authorization (required).</li></ul>
Annual salary range: $125,000 - $145,000
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Business Applications Specialist (Yardi) - New York, NY 10017

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