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user support specialist

Robin Hood Foundation

<div><div><div><div><div><b>About Robin Hood
</b><p>Founded in 1988, Robin Hood is a 501(c)(3) public charity that finds, fuels, and creates the most impactful and scalable solutions lifting New Yorkers permanently out of poverty in New York City. We convene philanthropists, civil society organizations, government, businesses, nonprofits, community members, and those living in poverty to develop and advance programs and policies that can make the American Dream real here in New York City.
</p><p>Our investments include best-in-class organizations providing legal services, housing, meals, workforce development training, childcare, education, and other vital services that give New Yorkers the tools to build better lives. The programs it funds are often the first of their kind and serve as demonstration models to identify what works before being replicated in other cities. Because our Board of Directors covers 100% of all administrative, fundraising, and evaluation costs, every dollar donated goes directly to organizations helping New Yorkers in need.
</p><p>While Robin Hood's primary focus is on New York, its impact extends far beyond the borders of the city. Its pioneering, metrics-based approach has become the gold standard for charities around the nation as Robin Hood works to understand and evaluate the impact of its partners to ensure that its philanthropic dollars are utilized to maximum impact. Robin Hood also supports its community partners and their leaders with financial and strategic support and management assistance that allows those organizations to maximize their impact.
</p><p>Robin Hood also understands that if we are to support families living in poverty on the path towards financial independence, we must become an effective partner with government. We do this by collaborating with government partners to build program and policy innovations that hold the promise of expanding economic opportunity in New York City - providing nimble &quot;risk capital&quot; for high-potential strategies. We also work to advance public policies that research tells us expand economic opportunity. In this way, we seek to leverage our philanthropic investments by finding ways to advance the highest-impact strategies at scale.
</p><p>Robin Hood has the unique ability to be a catalyzing force for those living in poverty, bringing distinct constituencies together to develop and spread the most effective strategies to advance economic mobility in New York City and beyond.
</p><p><b>Our Approach:
</b></p><div><ul><li><b>Focusing on Results </b>: We invest in best-in-class organizations operating effective programs. We fund research to understand how poverty persists and what strategies are effective in fighting it. And we track grant outcomes and apply cost/benefit analyses to ensure every dollar we invest demonstrably improves the lives of low-income New Yorkers.
</li></ul><ul><li><b>Building Institutions that Transform New York City </b>: We offer management advice, strategic real estate consulting, board placement services, financial and communications coaching, leadership development, and other technical assistance to help our partners increase scale and impact.
</li></ul><ul><li><b>Driving Innovation to Solve Unmet Needs </b>: We invest in new leaders, new organizations, and new ideas that have groundbreaking potential.
</li></ul><ul><li><b>Scaling What Works </b>: We partner with government and other funders to grow proven solutions in New York City and beyond, so more people benefit from investments that work.
</li></ul></div><p><b>Position Overview
</b></p><p>The Junior Support Specialist ensures effective and efficient computer operations so that end users can accomplish their goals. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests. Problem resolution will involve the use of diagnostics and help request tracking tools, and hands-on assistance at the desktop level.
</p><p>Please note: This is a temporary position with an anticipated assignment length of approximately four (4) months.
</p><p><b>Responsibilities
</b></p><p><i>Responsibilities include, but are not limited to:
</i></p><div><ul><li><b>Support organization helpdesk by assisting end-users and managing tickets
</b></li></ul></div><div><ul><li>Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue, via helpdesk software
</li><li>Ask questions to understand the situation thoroughly and identify the root cause of issues so that an optimal solution is found
</li><li>Prioritize issues and create a plan for resolution within SLA timeframes; escalate problems (when required) to the appropriately experienced technician
</li><li>Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made and actions are taken, through to the final resolution
</li><li>Apply diagnostic utilities to aid in troubleshooting
</li><li>Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to assist in problem resolution
</li><li>Evaluate documented resolutions and analyze trends for ways to prevent future problems
</li></ul></div><div><ul><li><b>Provide adequate application support to all staff
</b></li></ul></div><div><ul><li>Identify and learn appropriate software and hardware used and supported by the organization
</li><li>Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications
</li><li>Test fixes to ensure the problem has been adequately resolved
</li><li>Develop help sheets and knowledge base articles for end-users
</li></ul></div><div><ul><li><b>Ensure ongoing IT operations
</b></li></ul></div><div><ul><li>Apply windows patches according to the agreed-upon schedule
</li><li>Monitor system alerts and proactively perform maintenance when needed
</li><li>Work closely with vendors to ensure seamless operations
</li><li>Manage inventory by checking in and out equipment and understanding organizational needs so that new equipment is ordered when necessary
</li></ul></div><div><ul><li><b>Partner with </b><b>Systems Administrator to ensure user accounts with 100% accuracy, including provisioning and deprovisioning for new hires, existing employees, and any employee changes
</b></li></ul></div><div><ul><li><b>Assist with basic AV setup when required
</b></li></ul></div><div><ul><li>Understand Zoom functionality and assist in managing internal and external meetings/ webinars
</li></ul></div><div><ul><li><b>Other responsibilities may include backing up the IT Manager with the following:
</b></li></ul></div><div><ul><li>Administer servers and networking equipment
</li><li>Assist users with software issues for a predefined set of software
</li><li>Consult with users at the work unit or departmental level on complex problems/issues and offer appropriate solutions
</li><li>Coordinate and assist with projects rollouts and tasks
</li><li>Develop and provide basic or intermediate user training
</li><li>Participate in the development of effective processes and procedures
</li><li>Research and recommend information security/information assurance policies, principles, and practices
</li><li>Participate in and provide information for the strategic planning process at the departmental level
</li></ul></div><p><i>The temporary Junior Support Specialist is on the Information Technology team and will report to the Systems Engineer.
</i></p><p><b>Qualifications
</b></p><div><ul><li>1&ndash;2 years of experience in IT support, helpdesk, or a related technical support role
</li><li>Demonstrated ability to troubleshoot and resolve end-user hardware and software issues
</li><li>Strong critical thinker, getting to the root causes of problems and generating effective solutions
</li><li>Exceptional communicator: skilled listener, asks the right questions, builds relationships with others effectively, strong written and verbal communication
</li><li>Exemplary customer service orientation and strong work ethic with the ability to thrive in a fast-paced, entrepreneurial environment
</li><li>Excited not just to solve problems but to proactively make technology at Robin Hood flawless, ultimately ensuring that our staff is more effective in fighting poverty
</li><li>Exceptional judgment; knows when to ask for help
</li><li>Always on time, always reliable, always professional
</li><li>Strong knowledge of Windows 10, Microsoft Office Products, video conferencing applications, virus, and spyware removal, desktop break/fix hardware, configuration and troubleshooting of printers, and AV equipment configuration
</li><li>Knowledge of the Mac environment
</li><li>Knowledge of Windows Server 2016+, Ring Central VIOP systems, Wired &amp; wireless networking a plus
</li><li>Basic security a plus
</li></ul></div><p><b>Robin Hood Guiding Principles
</b></p><p>As an organization committed to economic mobility, our work is grounded in the following <i>Guiding Principles </i>:
</p><div><ul><li><i>Diversity, equity, and inclusion
</i></li><li><i>Proximity and humanity
</i></li><li><i>Risk-taking and innovation
</i></li></ul></div><p>Our professional community reflects myriad demographic characteristics, perspectives, and backgrounds, which includes various identities that reflect diversity in gender identity and expression, race, ethnicity, religion, sexual orientation, ability, and socioeconomic status. Our colleagues have access to opportunity and advancement, as we promote fair and equitable treatment and have encouraged participation by underrepresented groups. As a team, we promote a sense of belonging, high levels of engagement, and shared respect.
</p><div><ul><li>Robin Hood puts people first. <i>Always.
</i></li><li>Robin Hood is unafraid to take action and create solutions.
</li><li>Robin Hood is data driven and heart led.
</li><li>Robin Hood works the coat check.
</li></ul></div><p><b><i>Salary and Benefits
</i></b></p><p>The hourly rate for this position is $28.00 &ndash;$34.00, commensurate with experience. Per ACA requirements, employees who work 30 or more hours per week become eligible for health benefits after 90 days of employment.
</p><p><b><i>To Apply
</i></b></p><p>Please visit our website to complete our online application.
</p><p>Robin Hood is an equal opportunity employer. Applicants from diverse backgrounds and identities are encouraged to apply.</p></div></div></div></div></div><p></p>

Junior Support Specialist (Temporary)

Eleven Recruiting

<div>
 <p>
  <strong>
   About Eleven Recruiting
  </strong>
 </p>
 <p>
  We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for best pay, diversity in tech, and best job-fit for every candidate we place.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Our client, a global investment firm, is seeking a Help Desk Analyst to join their team in New York, NY!
 </p>
 <p>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Assist in Move, Add and Changes.
  </li>
  <li>
   Build, deploy and maintain end-user devices.
  </li>
  <li>
   Track, prioritize, document and resolve end-user incident tickets.
  </li>
  <li>
   Develop and document process and procedural enhancements.
  </li>
  <li>
   Manage, maintain, and audit hardware and software inventory.
  </li>
  <li>
   Maintain a high level of responsiveness, communication, and professionalism.
  </li>
  <li>
   Evaluate and solve advanced technical issues.
  </li>
  <li>
   Provide technical guidance and training to end-users.
  </li>
  <li>
   Maintain and support a O365, VDI and mobile environment.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Required Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree required.
  </li>
  <li>
   Ideal candidate should have 1 to 3 years of professional experience.
  </li>
  <li>
   Windows 11 Enterprise operating system and Microsoft Office 365 Suite of applications.
  </li>
  <li>
   Network fundamentals (connections, components, protocols).
  </li>
  <li>
   Active Directory (structure, policies, management).
  </li>
  <li>
   Experience with Local and Remote user assistance.
  </li>
  <li>
   Intune Mobile Device Management.
  </li>
  <li>
   Proficient with Laptops, and physical desktops.
  </li>
  <li>
   Experience using AI tool to assist in end user problem analysis support. Including Copilot, ChatGPT and Claude.AI.
  </li>
  <li>
   Experience supporting users in a fast-paced environment with white glove service in person and over the phone.
  </li>
  <li>
   Quick learner with strong troubleshooting skills and the ability to work independently.
  </li>
  <li>
   Participation in an on-call rotation.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Preferred Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   VOIP systems management.
  </li>
  <li>
   Enterprise level video conferencing systems.
  </li>
  <li>
   Patch management and software deployment.
  </li>
  <li>
   Python or PowerShell Scripting.
  </li>
  <li>
   Understanding of Internet and network security.
  </li>
  <li>
   ITIL Process flow and Incident management.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Salary:
  </strong>
  $60,000 - $95,000
 </p>
</div>


Help Desk Analyst

Artcreativity

<p><b>What You&rsquo;ll Do</b></p><p>This is a hybrid support role combining Amazon claims, project coordination, and operations support for our Ordering, Shipping &amp; Compliance Team. You&rsquo;ll work closely with the department Head to keep projects moving and ensure issues are resolved quickly.</p><p><b>Key responsibilities include:</b></p><ul><li>Proactively pursue and assist with Amazon cases and claims (lost, damaged, or missing inventory, shipments, listings, etc.) and track case progress</li><li>Follow up on open cases in Amazon Seller Central</li><li>Assist Project Coordinator with overseas suppliers to support ongoing projects when needed</li><li>Track timelines and ensure deadlines are met</li><li>Upload and manage product documentation, testing reports, and certifications</li><li>Support shipping and logistics coordination</li><li>Maintain organized spreadsheets and internal records</li><li>Handle day-to-day follow-ups and administrative tasks for the team, especially in regard to Amazon cases, Amazon SAS cases, and phone calls to Amazon.</li></ul><p><b>What We&rsquo;re Looking For</b></p><ul><li>Highly organized with strong attention to detail</li><li>Comfortable managing multiple tasks and priorities</li><li>Strong written and verbal communication skills</li><li>Proficient in Excel or Google Sheets</li><li>Self-motivated and reliable</li></ul><p><b>Nice to have (not required):</b></p><ul><li>Exposure to Amazon Seller Central or e-commerce</li><li>Experience in admin, logistics, or coordination roles</li></ul><p>Pay: From $20.00 per hour</p><p>Benefits:</p><ul><li>Paid time off</li></ul><p>Work Location: In person</p>

Claims & Project Support Specialist

Metropolitan Transportation Authority

<div><p><b>Description</b>
</p><div><div><p>JOB TITLE:</p><p><br>
Specialist Software Engineer (C)</p></div><div><p><br>
SALARY RANGE:</p><p><br>
$114,070 - $134,641</p></div><div><p><br>
DEPT/DIV:<br>
</p><p>Information Technology</p></div><div><p><br>
SUPERVISOR:<br>
</p><p>Manager, Product Development (C)</p></div><div><p><br>
LOCATION:</p><p><br>
2 Broadway, New York, NY 10004<br>
</p></div><br>
<div><p>HOURS OF WORK:<br>
</p><p>9:00 am - 5:30 pm (7.5 hours/day) or as required</p></div></div><p></p><p><br>
This position is eligible for teleworking, which is currently 2 days per week. New hires are eligible to apply 30 days after their effective date of hire.</p><p></p><p><br>
Opening</p><p></p><p><br>
The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation&rsquo;s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.</p><p></p><p><br>
About Us</p><p></p><p><br>
The MTA transportation network has a very large system and infrastructure for financial, business, automated train, transportation, power, and physical security. The MTA IT Department is centrally responsible for providing a full range of Information and Operational Technology services to the MTA agencies and administrative units through its operating and support units. Services are provided on a 24/7/365 basis in support of the MTA organization and its ridership.</p><p></p><p><br>
Summary</p><p></p><p><br>
Software engineers are responsible for designing, coding, verifying, testing, documenting, amending, and refactoring programs/scripts and integration software services, and maintaining high-quality software to meet business and customer needs. Software Engineers perform coding, debugging, testing, project management, and troubleshooting/maintenance throughout the software development lifecycle. Software Engineers gather information, perform analysis, and elicit the details of user requirements in discussion with users.</p><p><br>
</p><p>Contribute software development methods, tools, and techniques, and apply agreed standards and tools to achieve well-engineered outcomes.</p><p></p><p><br>
Responsibilities</p><br>
<p></p><ul><li>
Defines and manages scoping and requirements definition, and ensures traceability to the source.</li><li>
Designs, codes, verifies, tests, documents, amends, and refactors complex programs/scripts and integration software services. Uses appropriate modelling techniques following agreed software design standards, guidelines, patterns, and methodology.</li><li>
Develops and executes test plans and test cases; implements scalable and reliable automated tests and frameworks.</li><li>
Develops acceptance criteria related to functional and non-functional requirements, business processes, features, user stories, and business rules.
</li><li>Selects appropriate tools and techniques to evaluate user experiences of systems, products, services, or devices, and validates that security, usability, and accessibility requirements have been met.</li><li>
Develops, configures, and maintains tools to identify, track, log, and maintain accurate, complete, and current system information; develops and maintains associated operational documentation.</li><li>
Maintains application support processes and uses application management software tools to investigate issues, prioritize and diagnose incidents, collect performance statistics, and create reports.</li><li>
Defines, documents, and executes small projects or sub-projects. May act as product owner for one or more lower-value products or services, managing elements of the product life cycle to meet customer/user needs and achieve financial or other targets.</li><li>
Plans, organizes, and conducts quality and safety assessments, and suggests opportunities for improvement.
</li><li>Contributes to identifying, analyzing, and documenting hazards and safety risks.
</li><li>Monitors and reports on supplier performance, customer satisfaction, adherence to security requirements, and market intelligence.
</li><li>Continuously develops and maintains personal knowledge of software engineering practices, emerging trends, and technologies.</li><li>
May mentor less experienced staff.</li><li>
Performs other duties and tasks as assigned</li><li>
May need to work outside of normal work hours (i.e., evenings and weekends).</li><li>
Travel may be required to other MTA locations or external sites.</li><li>
Observes the work performed by the contractor. Addresses performance issues with the contractor when possible.</li><li>
Reviews invoices and approves them if the work meets contractual standards.</li><li>
Escalates issues to other parties as needed.
</li></ul><p>Required Qualifications</p><ul><li>
Education: Bachelor&rsquo;s Degree</li><li>
Experience: At least 3 years of relevant experience. An equivalent combination of education and experience may be considered in lieu of a degree.</li>
Certification(s): Prefer at least one certification in the current platform/domain/technical skill. Possible certifications could be, but are not limited to:<br>
<li>
</li></ul><br>
<div><div><p>Relevant Certifications</p></div><div><p><br>
Certified Scrum Developer (CSD)</p><p><br>
Certified Secure Software Lifecycle Professional (CSSLP)</p></div><div><p><br>
Certified Scrum Master (CSM)</p><p><br>
AWS Certified Developer</p></div><div><p><br>
Certified Software Development Professional (CSDP)</p><p><br>
Azure Developer</p></div><div><p><br>
Certified Software Test Professional (CSTP)</p></div></div><p></p><p><br>
Technical Skills</p><ul><li>
Advanced programming experience in a business setting.</li><li>
Adept proficiency in at least one software engineering methodology, including but not limited to: Waterfall, Agile, Scrum, DevOps, Extreme Programming (XP), Kanban, Lean, Rapid Application Development (RAD).
</li><li>Adept programming experience with programming language(s) such as, but not limited to, Ruby, Python, Java, C, C++, C#, COBOL, SQL, Net, DBA, JavaScript.
</li><li>Adept with the Oracle platform.
</li><li>Adept in applying a structured validation and testing method, including but not limited to: Unit Testing, Integration Testing, System Testing, Acceptance Testing, Regression Testing.
</li><li>Advanced collaboration skills to ensure design specifications are seamlessly implemented by the development team.
</li><li>Adept familiarity with version control.
</li><li>Adept in working independently, strategically, and navigating organizational ambiguity.
</li><li>Adept in data structures and algorithms, database management.
</li><li>Adept in cybersecurity, including encryption and authentication.
</li><li>Adept in cloud computing.
</li><li>Adept in coding software alerting &amp; notifications.
</li><li>Adept in resolving code defects &amp; developing enhancements.
</li><li>Adept in continuous delivery processes (including code peer review), distributed monitoring &amp; logging, distributed tracing &amp; analysis, operation response automation, and product telemetry.
</li><li>Adept in development techniques (e.g., OOO), DevOps engineering practices, and DevSecOps Lifecycle (Secure SDLC), and the Agile framework.
</li><li>Adept in full-stack development, mobile development, web development, site reliability engineering, technology-specific frameworks, and solution design</li></ul><p>
Behavioral Skills</p><ul><li>
Expert in establishing and maintaining effective working relationships with employees at all levels within the organization, and with both internal and external customers.
</li><li>Capable of interpersonal, verbal, and written communication skills, with the ability to effectively collaborate with both technical and non-technical peers.
</li><li>Expert in communicating effectively, both orally and in writing, to interact with team members, customers, management, and support personnel (technical and non-technical)
</li><li>Capable in identifying and analyzing risks and developing effective mitigation strategies.
</li><li>Capable in critical thinking, problem-solving, and decision-making skills.
</li><li>Capable of active listening, attention to detail, customer service, prioritization, and problem-solving skills.
</li><li>Intermediate hands-on experience with related tools.
</li><li>Works independently and strategically.
</li><li>Capable of technical knowledge and a diverse skillset to understand various technologies, systems, and potential risks.</li><li>
Capable of supporting multiple projects simultaneously and prioritizing tasks based on urgency and impact.
</li><li>Capable of working under pressure and meeting deadlines individually and collaboratively. Thinks logically, assesses problems, and is results-oriented.
</li><li>Capable of identifying complex business and technology risks and associated vulnerabilities.
</li></ul><p>Competencies</p><div><div><p><br>
Core Competency</p><p><br>
Proficiency Level</p><p><br>
Competency Definition</p></div><div><p><br>
Collaborates</p><p><br>
Adept</p><p><br>
Building partnerships and working collaboratively with others to meet shared objectives</p></div><div><p><br>
Cultivates Innovation<br>
</p><p>Capable</p><p><br>
Creating new and better ways for the organization to be successful</p></div><div><p><br>
Customer Focus</p><p><br>
Capable</p><p><br>
Building strong customer relationships and delivering customer-centric solutions</p></div><div><p><br>
Communicates Effectively<br>
</p><p>Adept</p><p><br>
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences</p></div><div><p><br>
Tech Savvy</p><p><br>
Capable</p><div><p><br>
Anticipating and adopting innovations in business-building digital
</p><p>and technology applications</p></div></div><div><p><br>
Technical Skills</p><p><br>
Capable</p><p><br>
Specialized knowledge and expertise on tools, programs, domains, platforms, and products used for specific tasks</p></div><div><p><br>
Values Diversity</p><p><br>
Adept</p><p><br>
Recognizing the value that different perspectives and cultures bring to an organization</p></div><br>
</div><p>
Other Information</p><p>
Pursuant to the New York State Public Officers Law &amp; the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the &ldquo;Commission&rdquo;).</p><p>
Equal Employment Opportunity</p><p>
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.</p><p>
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.</p></div><p></p>

Specialist Software Engineer (C)

Ender-IT LLC

<p><b>Job Overview</b><br/>We are seeking a dynamic and proactive Trading Floor End User Analyst to join our team on a contract-to-hire basis. In this pivotal role, you will serve as the primary point of contact for end-user technical support within our trading environment, ensuring seamless operation of critical trading systems and infrastructure. Your expertise will drive efficient resolution of technical issues, support software and hardware functionality, and contribute to maintaining a robust IT environment that empowers our trading professionals to perform at their best. This position offers an exciting opportunity to work in a fast-paced financial setting where your technical skills and customer service excellence will make a tangible impact.</p><p><b>Responsibilities</b></p><ul><li>Provide comprehensive technical support to end users on trading floor systems, including hardware, software, and network connectivity issues.</li><li>437 Madison Avenue, 21st Floor | New York, NY 10022</li><li><b>6 &ndash; 12 Month RTH</b></li><li>Need to come out of Financials</li><li><b>An End User Services (EUS) Engineer at North Rock Capital Management manages global desktop environments ( devices), focusing on system imaging, application packaging, automated deployments via Intune/MEM/PowerShell, and VDI management (VMware Horizon). Roles involve proactive improvements, maintaining best practices, and ensuring high-quality, secure IT support.</b></li></ul><p>Key Responsibilities</p><ul><li><b>Desktop Engineering: Responsible for system imaging, application packaging, and automated deployment using Intune and PowerShell.</b></li><li>VDI Management: Managing VMware Horizon Virtual Desktop Infrastructure.</li><li><b>Support &amp; Incident Management: Responding to IT requests, incident resolution within SLA times, and user account administration.</b></li><li>System Maintenance: Creating and maintaining technical documentation and supporting system upgrades (e.g., OS upgrades).</li><li><b>Infrastructure Support: Assisting with IT infrastructure tasks such as network switch configuration, access points, and server cabinet organization.Desired Skills and Experience</b></li><li>Proficiency in modern workspace technology (Intune, MEM) and automation (PowerShell).</li><li>Experience with Virtual Desktop Infrastructure (VMware Horizon).</li><li>Experience in the financial services sector, specifically dealing with trading environments.</li><li>Strong documentation skills and ability to manage 1,000+ devices.</li></ul><p>Pay: $35.99 - $43.34 per hour</p><p>Work Location: In person</p>

Trading Floor- End user Analyst- Contract to hire

<div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3><p>
Join our World of Talent.</p>
<p>
Global, culturally diverse, inclusive, and innovative- welcome to AMS, where talent is our world. With over two decades of innovation and expertise, AMS has redefined the landscape of workforce solutions. From pioneering the concept of RPO to continually revolutionizing how organizations approach Talent Acquisition, AMS stands as a beacon of excellence in the industry.</p>
<p>
Millions look to us to progress their careers as taking talent forward is our thing. Committed, engaged, and inspired, we feel a real sense of belonging, and all have one thing in common: a real passion for talent. Become part of this world and make a difference with us.</p><br>
<p></p>
<p><b>
We are currently hiring a Clinical Talent Sourcing Specialist to support our client in the Biopharmaceutical Industry.
</b></p><h3 class="jobSectionHeader"><b>The Role</b></h3><p>
Talent Sourcers play a key role in our clients&rsquo; success by partnering with Hiring Managers and Recruiters and developing effective, consultative, professional relationships with them. Through asking the right questions to ensure a detailed understanding of the client and each role, and by leveraging data, historic hiring trends, and market analysis, Talent Sourcers develop bespoke sourcing strategies and then use a range of tools and techniques to find the best talent in the market.</p>
<p>
Talent Sourcers are brand ambassadors for our clients, bringing each opportunity to life with candidates in a compelling and authentic way to ensure they are qualified, interested, and engaged before being presented to the Hiring Manager. A Principal Sourcing Specialist is a true subject matter expert in recruitment and sourcing and will confidently partner with senior stakeholders to understand even the most complex hiring needs, developing sourcing strategies which focus on finding and engaging passive talent across specialist disciplines.</p><br>
<p><b>
This role is hybrid if based in Cleveland, OH and Monterrey, MX working 1 day per week at our AMS office </b><b>OR remote if based in Ohio, Georgia, Texas, Florida and New York City.
</b></p><h3 class="jobSectionHeader"><b>What you will do: (Key Accountabilities)</b></h3><p><b>
Act as a Trusted Adviser
</b></p><ul><li>Work with Recruiters to develop partnerships and working relationships that deliver a great candidate and hiring manager experience.</li>
<li>Leverage your existing experience, knowledge, and resources whilst also working with experts in sourcing and talent intelligence to develop effective sourcing strategies that enable you to deliver great candidates and lead and influence conversations with your hiring managers.</li>
<li>Provide subject matter expertise, thought leadership, and talent intelligence in recruitment discussions and vacancy briefing calls with Hiring Managers, leaving the discussion with a detailed understanding of the client&rsquo;s business, the requirements, and unique selling points of the role.</li>
<li>Show tact and confidence in talking to client stakeholders. Ensure you&rsquo;re leveraging your knowledge and wider AMS network to propose solutions that deliver the right results for your clients and AMS e.g., proposing alternative ways to find niche skills in a competitive market.</li>
<li>Be accountable for the delivery of high-quality, engaged candidate shortlists to your Hiring Managers with accurate and complete information to help them make informed hiring decisions. As a Trusted Advisor, make clear recommendations on your shortlisted candidates.</li>
<li>Work with Recruiters and Hiring Managers to understand and share candidate feedback, challenges, and successes, advocating potential solutions and making recommendations to inform and adapt the recruitment strategy e.g., hiring in alternative locations, exploring different talent pools, or updating job descriptions.</li>
</ul>
<p><b>Attract, Source &amp; Engage High-Calibre Talent
</b></p><ul><li>Demonstrate innovative, critical thinking and a commitment to ongoing professional development within your role, so you can support your client to hire the best talent in the market, not just those who are actively on the market.</li>
<li>Review and post compelling, accurate job adverts that amplify your client&rsquo;s brand and attract candidates to review and apply.</li>
<li>Use your knowledge and established network at AMS to develop a sourcing strategy that uses the right channels to attract and engage with your target audience e.g., LinkedIn or other social media tools.</li>
<li>Understand and utilise data to measure the success of your sourcing strategy, review, refine, innovate, and adapt your approach as required.</li>
<li>Engage with your target audience in a professional and authentic way. Communicate effectively using various channels e.g., email, LinkedIn, social media, and over the phone. Expect to headhunt niche talent regularly for specialist hiring needs.</li>
<li>Support candidates, keeping them up to date as they progress through the recruitment process. Actively work with your candidates to talent pool them and create lasting relationships that enable you to re-engage them to support future hiring needs.</li>
<li>Present candidates to clients in an accurate and compelling way. Partner with hiring managers and recruiters to ensure that you&rsquo;re continually considering diverse pools of talent and advocating for selection decisions and processes that are free from bias.</li>
<li>Track progress, data, and performance on all applicable systems.</li>
</ul>
<p><b>Value Candidate Experience
</b></p><ul><li>Champion your candidates. Have honest, quality career discussions that assess candidate suitability for each role and bring your client&rsquo;s brand to life so that candidates feel excited at the prospect of joining them.</li>
<li>Demonstrate a commitment to your candidates so that they feel valued throughout the recruitment process. Keep them updated and informed, following up with Recruiters and Hiring Managers when needed.</li>
<li>Build lasting relationships with candidates so they become client advocates, irrespective of hiring outcomes.</li>
</ul><h3 class="jobSectionHeader"><b>What you will bring:
</b></h3><ul><li><b>Demonstrate experience in talent sourcing and recruitment, with exposure to healthcare or life sciences environments</b></li>
<li><b>Apply knowledge of clinical research and healthcare industry practices to support specialized hiring needs</b></li>
<li><b>Leverage understanding of clinical terminology and the drug development lifecycle to effectively assess and engage candidates</b></li>
<li>Utilize ATS platforms such as Workday and Avature to manage candidate pipelines and recruitment workflows</li>
<li>Apply advanced Boolean search techniques to identify and attract niche talent across multiple sourcing channels</li>
<li>Track and optimize candidate conversion rates, using data to improve sourcing effectiveness and hiring outcomes</li>
<li>Source talent effectively using LinkedIn Recruiter, engaging and building pipelines of qualified candidates</li></ul><br>
<p></p>
<p><b>
Behavioural Skills
</b></p><ul><li>Acts Proactively and At Pace &ndash; proficiency level 2</li>
<li>Considers Financial Impact - proficiency level 2</li>
<li>Drives Outcomes - proficiency level 2</li>
<li>Effective Communication - proficiency level 2</li>
<li>Follows Processes and Guidelines - proficiency level 2</li>
<li>Growth Mindset - proficiency level 2</li>
<li>Makes Effective Decisions - proficiency level 2</li>
<li>Managing Expectations - proficiency level 2</li>
<li>Partnering with Colleagues - proficiency level 2</li>
<li>Perseverance - proficiency level 2</li>
<li>Prioritisation and Capacity Management - proficiency level 2</li>
<li>Quality and Accuracy - proficiency level 2</li>
<li>Rapport Building - proficiency level 2</li>
<li>Stakeholder Partnering - proficiency level 2</li>
<li>Takes and Models Responsibility - proficiency level 2</li>
</ul>
<p><b>Technical Skills
</b></p><ul><li>MS Office - proficiency level 2</li>
<li>Recruitment Technology Literacy - End User - proficiency level 2</li>
<li>Sourcing Tools and Techniques Expertise - proficiency level 2</li>
</ul><h3 class="jobSectionHeader"><b>Why AMS?</b></h3><p><b>
Why AMS?</b></p>
<p>
At AMS, different is not just good, it&rsquo;s valuable. We recognize the value of different perspectives and experiences in prompting innovation, sparking creativity, and solving problems.</p>
<p>
We come from every walk of life, and our culture is open and inclusive. Our people enjoy flexibility, autonomy, and being trusted to work their way. We offer you career opportunities in every direction you want to explore. It&rsquo;s our world but you can do it your way.</p>
<p>
What we offer:</p>
<p>
We are committed to pay transparency and fairness. For this role, the initial expected remuneration for US is $58,670 USD to $81,500 USD plus applicable benefits.</p>
<p><b>
U.S. Corporate</b></p>
<p>
Medical/Rx, Dental, Vision, Spending Accounts, Life, Disability, Voluntary Benefits, 401(k), Paid Holidays/Vacation/Sick Time, Paid Parental Leave, Performance Bonus</p>
<p>
This range is specific to the advertised locations and may not be applicable to other locations.</p>
<p><b>
Our culture of inclusion and belonging.</b></p>
<p>
We welcome applications from people of all backgrounds, and all aspects of employment are based on merit, qualifications, and business needs. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.</p>
<p>
If you require any accommodations or have any accessibility needs, please reach out via email <b>Talent@weareams.com</b> or make a member of our Talent Acquisition team aware at any time.</p>
<p>
Hit the <b>Apply now </b>button to get your journey started!</p><br>
<p></p>
</div><div><div><h2 class="jobSectionHeader"><b>Details</b></h2>
<h4 class="jobSectionHeader"><b>Reference</b></h4>
<p>AMS30605</p>
<h4 class="jobSectionHeader"><b>Closing</b></h4>
<p>15/04/2026</p>
<h4 class="jobSectionHeader"><b>Location</b></h4>
<p>United States, New York, New York / United States, Georgia, Georgia State / United States, Texas, Texas State / United States, Ohio, Ohio State / United States, Ohio, Cleveland / United States, Florida, Florida State / Mexico, Monterrey
</p><h4 class="jobSectionHeader"><b>Schedule</b></h4>
<p>Full Time</p>
<h4 class="jobSectionHeader"><b>Business area</b></h4>
<p>Sourcing
</p><h4 class="jobSectionHeader"><b>Sector</b></h4>
<p>Pharma Life Sciences
</p><h4 class="jobSectionHeader"><b>Employment Type</b></h4>
<p>Permanent</p></div></div></div></div><p></p>

Clinical Talent Sourcing Specialist

<div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3><p>
Join our World of Talent.</p>
<p>
Global, culturally diverse, inclusive, and innovative- welcome to AMS, where talent is our world. With over two decades of innovation and expertise, AMS has redefined the landscape of workforce solutions. From pioneering the concept of RPO to continually revolutionizing how organizations approach Talent Acquisition, AMS stands as a beacon of excellence in the industry.</p>
<p>
Millions look to us to progress their careers as taking talent forward is our thing. Committed, engaged, and inspired, we feel a real sense of belonging, and all have one thing in common: a real passion for talent. Become part of this world and make a difference with us.</p><br>
<p></p>
<p><b>
We are currently hiring a Clinical Talent Sourcing Specialist to support our client in the Biopharmaceutical Industry.
</b></p><h3 class="jobSectionHeader"><b>The Role</b></h3><p>
Talent Sourcers play a key role in our clients&rsquo; success by partnering with Hiring Managers and Recruiters and developing effective, consultative, professional relationships with them. Through asking the right questions to ensure a detailed understanding of the client and each role, and by leveraging data, historic hiring trends, and market analysis, Talent Sourcers develop bespoke sourcing strategies and then use a range of tools and techniques to find the best talent in the market.</p>
<p>
Talent Sourcers are brand ambassadors for our clients, bringing each opportunity to life with candidates in a compelling and authentic way to ensure they are qualified, interested, and engaged before being presented to the Hiring Manager. A Principal Sourcing Specialist is a true subject matter expert in recruitment and sourcing and will confidently partner with senior stakeholders to understand even the most complex hiring needs, developing sourcing strategies which focus on finding and engaging passive talent across specialist disciplines.</p><br>
<p><b>
This role is hybrid if based in Cleveland, OH and Monterrey, MX working 1 day per week at our AMS office </b><b>OR remote if based in Ohio, Georgia, Texas, Florida and New York City.
</b></p><h3 class="jobSectionHeader"><b>What you will do: (Key Accountabilities)</b></h3><p><b>
Act as a Trusted Adviser
</b></p><ul><li>Work with Recruiters to develop partnerships and working relationships that deliver a great candidate and hiring manager experience.</li>
<li>Leverage your existing experience, knowledge, and resources whilst also working with experts in sourcing and talent intelligence to develop effective sourcing strategies that enable you to deliver great candidates and lead and influence conversations with your hiring managers.</li>
<li>Provide subject matter expertise, thought leadership, and talent intelligence in recruitment discussions and vacancy briefing calls with Hiring Managers, leaving the discussion with a detailed understanding of the client&rsquo;s business, the requirements, and unique selling points of the role.</li>
<li>Show tact and confidence in talking to client stakeholders. Ensure you&rsquo;re leveraging your knowledge and wider AMS network to propose solutions that deliver the right results for your clients and AMS e.g., proposing alternative ways to find niche skills in a competitive market.</li>
<li>Be accountable for the delivery of high-quality, engaged candidate shortlists to your Hiring Managers with accurate and complete information to help them make informed hiring decisions. As a Trusted Advisor, make clear recommendations on your shortlisted candidates.</li>
<li>Work with Recruiters and Hiring Managers to understand and share candidate feedback, challenges, and successes, advocating potential solutions and making recommendations to inform and adapt the recruitment strategy e.g., hiring in alternative locations, exploring different talent pools, or updating job descriptions.</li>
</ul>
<p><b>Attract, Source &amp; Engage High-Calibre Talent
</b></p><ul><li>Demonstrate innovative, critical thinking and a commitment to ongoing professional development within your role, so you can support your client to hire the best talent in the market, not just those who are actively on the market.</li>
<li>Review and post compelling, accurate job adverts that amplify your client&rsquo;s brand and attract candidates to review and apply.</li>
<li>Use your knowledge and established network at AMS to develop a sourcing strategy that uses the right channels to attract and engage with your target audience e.g., LinkedIn or other social media tools.</li>
<li>Understand and utilise data to measure the success of your sourcing strategy, review, refine, innovate, and adapt your approach as required.</li>
<li>Engage with your target audience in a professional and authentic way. Communicate effectively using various channels e.g., email, LinkedIn, social media, and over the phone. Expect to headhunt niche talent regularly for specialist hiring needs.</li>
<li>Support candidates, keeping them up to date as they progress through the recruitment process. Actively work with your candidates to talent pool them and create lasting relationships that enable you to re-engage them to support future hiring needs.</li>
<li>Present candidates to clients in an accurate and compelling way. Partner with hiring managers and recruiters to ensure that you&rsquo;re continually considering diverse pools of talent and advocating for selection decisions and processes that are free from bias.</li>
<li>Track progress, data, and performance on all applicable systems.</li>
</ul>
<p><b>Value Candidate Experience
</b></p><ul><li>Champion your candidates. Have honest, quality career discussions that assess candidate suitability for each role and bring your client&rsquo;s brand to life so that candidates feel excited at the prospect of joining them.</li>
<li>Demonstrate a commitment to your candidates so that they feel valued throughout the recruitment process. Keep them updated and informed, following up with Recruiters and Hiring Managers when needed.</li>
<li>Build lasting relationships with candidates so they become client advocates, irrespective of hiring outcomes.</li>
</ul><h3 class="jobSectionHeader"><b>What you will bring:
</b></h3><ul><li><b>Demonstrate experience in talent sourcing and recruitment, with exposure to healthcare or life sciences environments</b></li>
<li><b>Apply knowledge of clinical research and healthcare industry practices to support specialized hiring needs</b></li>
<li><b>Leverage understanding of clinical terminology and the drug development lifecycle to effectively assess and engage candidates</b></li>
<li>Utilize ATS platforms such as Workday and Avature to manage candidate pipelines and recruitment workflows</li>
<li>Apply advanced Boolean search techniques to identify and attract niche talent across multiple sourcing channels</li>
<li>Track and optimize candidate conversion rates, using data to improve sourcing effectiveness and hiring outcomes</li>
<li>Source talent effectively using LinkedIn Recruiter, engaging and building pipelines of qualified candidates</li></ul><br>
<p></p>
<p><b>
Behavioural Skills
</b></p><ul><li>Acts Proactively and At Pace &ndash; proficiency level 2</li>
<li>Considers Financial Impact - proficiency level 2</li>
<li>Drives Outcomes - proficiency level 2</li>
<li>Effective Communication - proficiency level 2</li>
<li>Follows Processes and Guidelines - proficiency level 2</li>
<li>Growth Mindset - proficiency level 2</li>
<li>Makes Effective Decisions - proficiency level 2</li>
<li>Managing Expectations - proficiency level 2</li>
<li>Partnering with Colleagues - proficiency level 2</li>
<li>Perseverance - proficiency level 2</li>
<li>Prioritisation and Capacity Management - proficiency level 2</li>
<li>Quality and Accuracy - proficiency level 2</li>
<li>Rapport Building - proficiency level 2</li>
<li>Stakeholder Partnering - proficiency level 2</li>
<li>Takes and Models Responsibility - proficiency level 2</li>
</ul>
<p><b>Technical Skills
</b></p><ul><li>MS Office - proficiency level 2</li>
<li>Recruitment Technology Literacy - End User - proficiency level 2</li>
<li>Sourcing Tools and Techniques Expertise - proficiency level 2</li>
</ul><h3 class="jobSectionHeader"><b>Why AMS?</b></h3><p><b>
Why AMS?</b></p>
<p>
At AMS, different is not just good, it&rsquo;s valuable. We recognize the value of different perspectives and experiences in prompting innovation, sparking creativity, and solving problems.</p>
<p>
We come from every walk of life, and our culture is open and inclusive. Our people enjoy flexibility, autonomy, and being trusted to work their way. We offer you career opportunities in every direction you want to explore. It&rsquo;s our world but you can do it your way.</p>
<p>
What we offer:</p>
<p>
We are committed to pay transparency and fairness. For this role, the initial expected remuneration for US is $58,670 USD to $81,500 USD plus applicable benefits.</p>
<p><b>
U.S. Corporate</b></p>
<p>
Medical/Rx, Dental, Vision, Spending Accounts, Life, Disability, Voluntary Benefits, 401(k), Paid Holidays/Vacation/Sick Time, Paid Parental Leave, Performance Bonus</p>
<p>
This range is specific to the advertised locations and may not be applicable to other locations.</p>
<p><b>
Our culture of inclusion and belonging.</b></p>
<p>
We welcome applications from people of all backgrounds, and all aspects of employment are based on merit, qualifications, and business needs. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.</p>
<p>
If you require any accommodations or have any accessibility needs, please reach out via email <b>[email protected]</b> or make a member of our Talent Acquisition team aware at any time.</p>
<p>
Hit the <b>Apply now </b>button to get your journey started!</p><br>
</div><div><div><h2 class="jobSectionHeader"><b>Details</b></h2>
<h4 class="jobSectionHeader"><b>Reference</b></h4>
AMS30605
<h4 class="jobSectionHeader"><b>Closing</b></h4>
22/04/2026
<h4 class="jobSectionHeader"><b>Location</b></h4>
United States, New York, New York / United States, Georgia, Georgia State / United States, Texas, Texas State / United States, Ohio, Ohio State / United States, Ohio, Cleveland / United States, Florida, Florida State / Mexico, Monterrey
<h4 class="jobSectionHeader"><b>Schedule</b></h4>
Full Time
<h4 class="jobSectionHeader"><b>Business area</b></h4>
Sourcing
<h4 class="jobSectionHeader"><b>Sector</b></h4>
Pharma Life Sciences
<h4 class="jobSectionHeader"><b>Employment Type</b></h4>
Permanent</div></div></div></div><p></p>

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