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vp, customer success & retention Jobs in Tampa

vp, customer success & retention

vp customer success retention

HealthJoy

<div><h2 class="jobSectionHeader">Preferred Location: Tampa</h2>
<h2 class="jobSectionHeader">Come for the mission. Stay for the innovation.</h2>

Let's keep things simple: we're a talented, hard-working, and compassionate team driving towards a mission that impacts every single one of us.

Healthcare benefits are complex, underutilized, and often invisible to the people who need them most. Employers invest heavily in benefits their people don't understand and don't use, and when that happens, the client questions the value and the relationship is at risk. HealthJoy sits right at that intersection: we make benefits simple, connected, and worth coming back to, and our Customer Success team is the engine that turns that value into retained and expanded revenue.

HealthJoy has garnered workplace awards from Inc.'s Fastest Growing Startups and Built In Chicago's Best Places to Work while growing globally to more than 300 team members. We're focused here on protecting and growing the revenue base we've built, and on reinventing how a Customer Success organization operates in an AI-native company.

The opportunity is real and the stakes are clear. Net revenue retention is the number that compounds everything else we do. We have a strong, experienced CS team, a maturing data foundation, and a head start on AI-powered customer lifecycle tooling that most of our competitors can't match. Your job is to take that foundation and run: defending revenue, driving expansion, and building the agentic Customer Success motion that lets us manage growing books of business without growing headcount at the same rate.
<h2 class="jobSectionHeader">
The Role</h2>

You'll own Customer Success and the retention number that comes with it. That means two things at once: protecting and expanding revenue across our employer client base, and leading the team that owns those relationships through a genuine shift in how the work gets done.

This is a commercial role, not a satisfaction role. Net revenue retention, gross retention, and expansion are the outcomes that matter. You own the renewal calendar, the churn-risk triage, the upsell and product-adoption motion, and the health of every client relationship from launch through renewal. You manage the function out of Salesforce, you know your book cold, and you can tell anyone in the company exactly where retention is being made or lost and why.

It's also a building role, and increasingly an AI-native one. We've already built and deployed agents that recaptured over a thousand hours of CSM prep time in a single quarter, collapsed upsell research from hours to seconds, and replaced a six-figure vendor contract with an in-house tool. That's the starting line, not the finish. You'll lead a team and a roadmap that's moving toward a fully agentic customer lifecycle: specialized agents mapped to each phase of the client journey, triggered by real-time signals, orchestrated for the right message at the right moment. You don't have to have personally built that before, but you have to be genuinely excited to lead an organization that operates this way and to roll up your sleeves in the work.

This role works cross-functionally with Sales, the Broker Partnership team, Marketing, RevOps, Data, Product, and Legal. Retention is a team sport here, and you'll be at the center of it.
<h2 class="jobSectionHeader">
What You'll Do</h2>

Own net revenue retention and gross retention. You carry the retention number. You own the renewal calendar, knowing which accounts sit in the triage window and which are in the danger zone, and you build the forecasting discipline to see churn coming before it happens. You concentrate the team's human attention where relationship complexity and revenue impact are highest.

Drive expansion and product adoption. Retention and growth are two sides of the same book. You own the upsell pipeline and the product-adoption motion, getting live clients to activate the products that make them stickier and prove ROI. You set the targets, build the tracking, and hold the team to the outcome.

Lead the AI-native transformation of Customer Success. You own and advance the agentic customer lifecycle roadmap: business-review and renewal-proposal agents, upsell-discovery agents, long-tail automated outreach, predictive health scoring, and the orchestration layer that ties them together. You partner with Data, Product, and RevOps to keep the underlying data foundation trustworthy, and you make AI a multiplier for your team's judgment rather than a replacement for it.

Run the team out of Salesforce. You make SFDC the system of record for how the team forecasts renewals, manages opportunities, and tracks the health of the book. You bring rigor and a single source of truth to how Customer Success operates day to day.

Own the broker-advocacy dimension of retention. A large share of churn risk concentrates in accounts where the broker doesn't actively sell renewal value. You partner with the broker partnership team and Sales to close that gap, equipping brokers with renewal narratives, benchmarks, and ROI proof, and reaching clients directly where broker pass-through can't be assumed.

Be the senior voice for clients. You show up for the relationships that matter: QBRs, business reviews, escalations, on-site visits, and incident communications. You own the Customer Advisory Board and the Voice of Customer program, and you bring what you hear back into Product, Marketing, and the broader business.

Lead and develop the team. You manage a team of CS managers and their CSMs, you raise the commercial sophistication of the org, and you build the bench. As books grow and the work gets more strategic, you make sure your people are spending their time on judgment, not busywork.

Bring the numbers to the table. You know your retention, expansion, and engagement metrics cold, you spot the trends, and you turn them into action without waiting for a data team to hand you the answer.
<h2 class="jobSectionHeader">
What We're Looking For</h2>

8+ years in Customer Success, account management, or a commercial retention role, including team leadership. You've owned a retention or net revenue retention number and led the people responsible for delivering it. You know what it takes to defend and grow a B2B book of business.

Revenue-first mindset. You think in terms of retention, expansion, and net revenue retention, not just satisfaction scores or relationship health. You connect every CS activity to a business outcome and you hold yourself and your team accountable to the number.

AI-native, or hungry to be. This is the one that matters most. You're genuinely excited to lead a Customer Success organization where AI and agents do the heavy lifting, and you're comfortable building and iterating on those workflows rather than waiting for someone to hand them to you. Hands-on experience designing AI-augmented or agentic processes is a strong plus; an authentic builder's curiosity about it is non-negotiable. If the idea of reinventing how CS operates energizes you, you'll thrive here. If you'd rather run the proven playbook you already know, this isn't the role.

Commercial and cross-functional fluency. You operate comfortably with Sales, Marketing, RevOps, Data, Product, and Legal. You understand how broker-channel dynamics shape retention in benefits, and you know how to drive outcomes through relationships and teams you don't directly control.

Comfort with data and systems. You live in Salesforce, you pull your own metrics, you spot the signal in the noise, and you make the team's reporting a source of truth the whole business can rely on.

Comfort with ambiguity. This is a function in transformation, not a steady-state book to maintain. You'll build things from scratch, change how the work is done, and shape the role as you go.

Executive presence and clarity. You communicate well at every level, from a CSM to a client's CHRO to our executive team. You can run a QBR, lead a business review, defend a renewal, and write a clear, persuasive email.

Healthcare or benefits experience preferred. Not required, but a real head start. Strong commercial CS leadership and genuine curiosity about the space will get you there.<h2 class="jobSectionHeader"> 
</h2>
<h2 class="jobSectionHeader">This Role Is Not for Everyone</h2>

If you're looking for a defined playbook and a steady-state book of business to manage, this isn't it. If your best work comes from relationship maintenance without a retention or expansion target, look elsewhere. If AI feels like a threat or a distraction rather than the most exciting lever you have, the direction here will frustrate you. If you need full certainty before acting, or a manager telling you exactly what to do next, you won't succeed.

If you read that and thought good, that's what I want, keep going.
<h2 class="jobSectionHeader">
Reporting &amp; Team</h2>

This role reports to the Chief Growth Officer and leads the Customer Success organization, a team of experienced CS managers and their CSMs. You'll work closely with Sales, the broker partnership team, Marketing, RevOps, Data, Product, and Legal, and you'll have visibility into senior leadership as you shape the future of Customer Success at HealthJoy.
<h2 class="jobSectionHeader">
Total Rewards</h2>

Job Level: This role includes a base salary and commissions. Please email at hr@healthjoy.com to request the overall compensation.

The cash compensation above includes base salary only. Certain roles are eligible for additional cash incentives such as commission, annual bonus targets, or other variable incentives.

HealthJoy maintains a comprehensive strategy to determine rewarding and competitive packages for individual compensation for new hires, internal promotions, and internal job changes. This strategy is based on several factors unique to each individual, including: 1) the skills, experience, and qualifications of the individual; 2) the responsibilities and demands of the role; 3) analysis of external market data; and 4) company budget and financial performance.

While HealthJoy is a remote-first employer, certain roles we prefer to be in the Tampa Bay area, where much of our leadership resides.

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.

In addition to cash compensation, HealthJoy offers a rich &quot;Total Rewards&quot; package that includes:
<ul>
<li>Medical, Dental, and Vision insurance packages</li>
<li>HSA contribution match</li>
<li>Stock options for eligible roles</li>
<li>401k match</li>
<li>Paid parental leave</li>
<li>Company-sponsored Short Term and Long Term Disability coverage</li>
<li>Flexible PTO</li>
</ul><h2 class="jobSectionHeader">Commitment to Equal Pay</h2>

At HealthJoy, we are committed to creating a diverse and inclusive workplace where everyone has the opportunity to succeed and thrive.

We believe that everyone should be paid based on their qualifications, experience, and the work that they do, not on their gender, race, or any other personal characteristic. We conduct thorough annual reviews of employee pay and our pay practices to ensure we reward the right behaviors and are providing equal pay for equal work.
<h2 class="jobSectionHeader">
Commitment to Equal Opportunity</h2>

HealthJoy is committed to creating a diverse environment and is proud to be an equal opportunity employer.

All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other basis forbidden under federal, state, or local law.

Don't meet every single requirement? We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply, we'd love to hear from you.</div>

VP, Customer Success & Retention

TCM BANK NA

TCM Bank is in Tampa, FL. This is a remote opportunity. If living outside of the area, travel expectations would be at least 4 times (overnight travel) per year. Qualified candidates located in the states where we do business will be considered: AL, AZ, DC, FL, GA, IA, KY, MA, MD, MI, MO, NE, NC, OH, PA, SC, TX, & VA.
 
SUMMARY: 
The VP of Fraud Prevention is responsible for managing the Bank’s credit card fraud prevention efforts, and for ensuring the Bank’s fraud prevention program is effective and current, proactively having appropriate tools in place to monitor and detect fraud trends, and actively developing the staff on the Fraud Team. The individual actively manages the process of setting fraud prevention measures, conducts investigations, determines appropriate monitoring parameters to reduce false positives, reduce fraud-related expenses, and produces policies and procedures for the Fraud Department.
 The VP of Fraud Prevention manages the Fraud Prevention Department, oversees the daily workflow, and provides departmental direction. This role is also responsible for communications of fraud trends throughout the organization to further protect the Bank from fraud losses. This role is held by a subject matter expert as it relates to bank risk exposure, transparency of departmental vulnerabilities and resolution of project related requirements.
 The position can be remote or based in Tampa, Florida, and reports directly to the Senior Vice President of Operations.
 The successful candidate possesses - detailed knowledge of banking processes and appropriate internal controls as they relate to Fraud Prevention and thrives in a team environment with employees at all levels within the bank. The successful candidate possesses expert knowledge of applicable regulatory requirements, good judgment and decision-making skills and the ability to effectively analyze fraud trends utilizing a variety of software tools.
 
DUTIES & RESPONSIBILITIES: 
1. Assists the Fraud Prevention Supervisor/Manager/AVP with the management and development of Fraud Prevention staff.
 2. Manage and develop Fraud Prevention Supervisor/Manager.
 3. Management of critical Vendor relationships.
 4. Maintains and applies expert understanding of fraud prevention and investigation techniques to accomplish the objectives of the function and overall business.
 5. Work with management and staff across the organization to ensure understanding and implementation of new fraud risk policies and procedures.
 6. Proactively identifies, analyzes, and interprets trends and patterns in complex data sets, and monitors and validates data integrity.
 7. Develops and presents reports to Executive Management Team or Board of Directors as needed.
 8. Subject matter expert in developing and managing effective and efficient fraud systems, tools, strategies, and rules to combat existing and emerging fraud in the credit card space, while balancing and optimizing revenue and cardholder experience.
 9. Oversees successful implementation of strategies, analytics, reporting, development, and deployment of rules associated with fraud mitigation while ensuring high customer service levels and revenue enhancement.
 10. Produces reports to assist executive management in resource allocation and budgeting.
 11. Identifies and maintains breach of SLA/vendor contractual agreements including resolution of reimbursement obligations.
 12. Recommends and implements appropriate and pragmatic solutions to fraud prevention and recovery efforts.
 13. Develops and maintains effective communications to ensure strong understanding of fraud concerns and prevention efforts throughout the organization.
 14. Provide expert advice to the business in terms of ensuring the fraud risk framework is effectively utilized within the business aligned to industry best-practice.
 15. Proactively develops automated routines to help focus prevention and recovery efforts.
 16. Responsible for vendor relationship, auditing and accountability for errors not limited to chargebacks services, fraud analytics and rule writing, portfolio and new acquisitions onboarding, Mastercard, Visa solutions, etc. Participate in industry related committees and forums to ensure awareness of the latest fraud trends, issues, and countermeasure options to assist in evaluating and recommending strategies, rules, operational policies, and guidelines.
 17. Build relationships with business areas, and partner with them to develop and implement applicable qualitative and quantitative risk management tools and processes. Ensure the business proactively utilizing process risk analysis techniques to identify fraud risks for products, processes & projects.
 18. Perform supervisory functions, including but not limited to, making employment decisions regarding hiring, promoting, demoting, and terminating, conducting performance appraisals, and coaching and developing staff.
 19. Perform Other duties as assigned.
 
QUALIFICATIONS: 
<ul>
<li>13+ years of experience in credit card fraud required.</li>
<li>8+ years of experience managing others, directing workflows, administering performance evaluations, coaching, and counseling employees, and leading a team or a department.</li>
<li>Bachelor’s degree in finance, accounting, management information systems or a related field preferred, or the equivalent in years of industry experience without a degree.</li>
<li>Proficiency in Microsoft Office Suite, with advanced Excel skills (i.e., pivot tables).</li>
<li>Knowledge of core and ancillary banking systems; familiarity with FIS credit card systems a plus.</li>
<li>5+ years of experience with fraud mitigation systems.</li>
<li>Thorough knowledge and understanding of fraud prevention concepts, practices, and procedures. Highly organized; excellent follow-through and ability to manage multiple projects and deadlines.</li>
<li>Experience and ability to challenge the status quo and lead as a change agent.</li>
<li>Highly self-motivated, independent thinker and articulate.</li>
<li>Collaborative and solution oriented.</li>
<li>Fraud technology solution implementations, including new and emerging technology knowledge.</li>
<li>Strong analytical skills, with the ability to recognize and analyze emerging trends.</li>
<li>This individual must be an articulate and effective communicator both orally and in writing.</li>
<li>Strong interpersonal skills for interfacing with all levels of management.</li>
</ul>
TCM Bank, N.A. embraces the diversity of its applicants and employees and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic protected by applicable law.
 The actual compensation offered to the candidate will be finalized at the offer and may be above or below the posted range due to skill level, experience, industry-specific knowledge, education/certifications, etc. The offer rate represents one component of TCM Bank's total compensation package. Employees will also receive several benefits as listed below. Other compensation for this position may include bonus eligibility in the TCM Bank Annual Bonus Plan.
 
Benefits Offered: 
<ul>
<li>Competitive medical, dental and vision benefits</li>
<li>401(k) and Roth 401(k) retirement plans with company match</li>
<li>Flexible spending accounts (medical and dependent care)</li>
<li>Company-paid parental leave</li>
<li>Educational assistance</li>
<li>Company-paid continuing education credits</li>
<li>Paid employee assistance program</li>
<li>12 paid holidays, including (3) Paid Employee Appreciation days each year, (2) Celebrate You Days for your Birthday & Anniversary, and company events. (More than your average company!)</li>
<li>Multiple time-off options for vacation, volunteering, or caring for yourself or loved ones.</li>
</ul>
TCM Bank is in Tampa, FL. This is a remote opportunity. If living outside of the area, travel expectations would be at least 4 times (overnight travel) per year. Qualified candidates located in the states where we do business will be considered: AL, AZ, DC, FL, GA, IA, KY, MA, MD, MI, MO, NE, NC, OH, PA, SC, TX, & VA or will be willing to relocate (TCM does not provide relocation).
 No sponsorships available for this position.
 Principals Only. No Agencies Please.

VP OF FRAUD

Elevated.

<div>About Us:

Elevated is the fastest growing independent elevator service provider in the US. We provide elevator maintenance, repair, and modernization services, operating in 58 markets across 22 states and we are poised for significant growth through our commitment to safety, quality, and customer satisfaction drives our operations as we continue to elevate the experience for everyone involved. Elevated was recently acquired by APi Group (NYSE APG), a $7B annual revenue, publicly traded company, market-leading provider of business solutions, safety, and specialty services. At APi Group, we live our enduring purpose to Build Great Leaders.

 Job Summary:

We are seeking a Senior Finance Manager-Project Controller to manage all aspects of our project/job accounting, forecasting, &amp; reporting for both cost capture &amp; revenue recognition. This role will report to our VP of Finance. Our Project Controller will focus on construction in progress/work in progress (WIP) accounting, revenue &amp; cost forecasting, and business partnering, ensuring compliance with Sarbanes-Oxley (SOX) regulations. This role will work closely with project managers, operations teams, and our senior leadership to ensure financial performance is accurately tracked, reported, and aligned with business goals. The ideal candidate will possess a strong background in WIP accounting, financial forecasting, and business partnering, with an understanding of SOX compliance requirements. 


Key Responsibilities: 

<div>
<ul><li>WIP Revenue &amp; Cost Forecasting:</li></ul>
<ul><li>Lead the financial forecasting process for WIP projects, ensuring accurate and timely projections of project revenue, costs, and profitability</li>
<li>Manage the ongoing tracking and analysis of WIP projects, ensuring that cost estimates, revenue recognition, and project margins are aligned with company goals</li>
<li>Partner with project managers and operational teams to monitor and update project financials, ensuring that variances are understood and addressed in a timely manner</li>
<li>Analyze financial performance for individual projects and report key financial metrics such as gross margins, project profitability, and cost variances</li>
<li>Conduct post-project reviews to assess the accuracy of forecasts, lessons learned, and continuous improvement opportunities for future projects</li>
<li>Provide in-depth analysis to support decision-making related to resource allocation, project prioritization, and operational improvements</li>
</ul><ul><li>Job Accounting &amp; Project Financial Reporting:</li></ul>
<ul><li>Oversee the accounting for individual projects, including tracking project costs, progress billings, revenue recognition, and the treatment of expenses in accordance with GAAP</li>
<li>Prepare detailed financial reports for individual projects and business units, providing insights into financial performance, risks, and opportunities</li>
<li>Ensure accurate reporting of WIP-related financial data in the company&rsquo;s general ledger, including WIP, billings, and cost of goods sold (COGS)</li>
<li>Ensure that all WIP project accounting processes are compliant with Sarbanes-Oxley (SOX) requirements, including maintaining effective internal controls over financial reporting and operational procedures</li>
<li>Collaborate with internal audit and external auditors to facilitate SOX testing and ensure that controls are adequately documented and operating effectively</li>
</ul><ul><li>Business Partnering &amp; Cross-Functional Collaboration:</li></ul>
<ul><li>Act as a trusted financial advisor to project managers, senior leadership, and other departments, providing strategic insights and recommendations on project profitability, cost controls, and financial risks</li>
<li>Collaborate with operational teams to drive project performance, identifying cost-saving opportunities, process improvements, and corrective actions where necessary</li>
<li>Assist in the development of budgets, forecasts, and financial plans for WIP projects, ensuring alignment with broader company financial goals</li>
<li>Lead initiatives to improve the efficiency and effectiveness of project accounting and forecasting processes, driving automation and standardization where possible</li></ul></div> 

Qualifications:
<ul>
<li>Bachelor&rsquo;s degree in Accounting, Finance, or related degree; CPA or MBA preferred</li>
<li>7-10+ years of progressive experience in corporate accounting or financial management, with demonstrated experience in construction in progress/work in progress accounting, revenue recognition, &amp; cost forecasting</li>
<li>Industry experience with elevator service, construction, or industrial services</li>
<li>Strong business partnering skills, with a proven ability to work effectively with cross-functional teams including project managers, operations, and senior leadership</li>
<li>Advanced Excel skills with the ability to perform detailed financial analysis and create complex financial models</li>
<li>Strong analytical, organizational, and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment</li>
<li>Excellent communication and interpersonal skills, with the ability to communicate complex financial information to both financial and non-financial stakeholders</li>
<li>Proficiency in accounting software &amp; ERP systems; familiarity with Financial Force (Certinia) / Salesforce is a plus</li>
<li>Solid understanding of Sarbanes-Oxley (SOX) compliance and internal control frameworks, with experience implementing and maintaining SOX controls</li>
</ul>
Why Join Us?

This is a newly created position due to our recent acquisition, providing significant opportunities for career growth. As part of APi Group, a leader in life safety, security monitoring, and specialty services, we are committed to investing in teammate development and unlocking leadership potential within every team member.<h4 class="jobSectionHeader">
Licenses &amp; Certifications</h4>
Preferred<ul><li>
Cert Public Accountant</li></ul>
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Senior Finance Manager – Project Controller

University of South Florida

<div>The University of South Florida (USF), a member of the American Athletic Conference, is currently accepting applications for the position of Senior Photographer. The position will be housed in the athletics external services department, reporting to the Assistant Vice President, Creative &amp; Brand Strategy. The selected candidate will work in a highly collaborative environment to deliver creative photo assets for assigned sport teams, events and departmental needs. Position will oversee a pool of interns that they help cultivate to advance and maintain brand identity through original and creative content. Candidate will work in a highly collaborative environment to advance the brand of USF Athletics and the university. 
 
Reporting to the Assistant VP / Creative &amp; Brand Strategy, the Sr. Photographer will plan, shoot, edit and tag all photography for the University&rsquo;s Athletic Department to support the success of the University&rsquo;s various NCAA Division 1 intercollegiate teams. This position involves leading a team of student interns, coordinating photo shoots, editing photos captured to create engaging content for various platforms such as social media, websites and archival processes. The position works closely with coaches, athletes, and other staff members throughout the athletic department to ensure that the photo content aligns with the department's branding and marketing goals. Additionally, the role will provide oversight of the internship program, inclusive of recruitment and training, while assisting with the organization of current equipment &amp; plan for future equipment needs, and staying up to date with industry trends and best practices in photography. May be required to work non-traditional work hours in the evenings and/or weekends, inclusive of travel, as assigned.</div>
 <div><ul><li>Shoot and edit engaging photo content for assigned games, events, recruits and departmental needs, adhering to brand guidelines to enhance the South Florida Athletics brand based upon institutional knowledge and/or industry standard knowledge.
</li><li>Work collaboratively with the Creative Project Manager on ensuring coverage for games and departmental needs, inclusive of freelance recommendations or scheduling while managing a budget for such requests.
</li><li>Lead and collaborate with other content creators, team personnel, communications &amp; social media staff to create and produce photo content concepts.
</li><li>Recruit, train and lead intern staff around photography best practices including photo metadata tagging, studio and action photography
</li><li>Plan, organize and execute yearly photo shoots specifically for marketing, promotion, broadcast, and in-stadium purposes, as needed, customizing for target audience and platform.
</li><li>Assist with tagging and metadata on images for organizational archival efforts.
</li><li>Special projects and assignments as business dictates.
</li><li>Performance of other duties and responsibilities as required, assigned or requested by your supervising administrator, department head or senior administrators.
</li><li>May be required to work non-traditional work hours in the evenings and/or weekends, inclusive of travel, as assigned.</li></ul></div>
 <div><ul><li>Minimum Qualifications: Bachelor&rsquo;s degree in telecommunications, communications, marketing, public relations, digital media or related field, with one to three years of experience in related positions. Strong familiarity with photography (action and studio) and photo editing, specifically the Adobe Creative Suite. Ability to work in a fast-paced environment and manage multiple projects effectively with tight deadlines. Previous experience working with photography, photo equipment &amp; editing software. 
</li><li>Preferred Qualifications: Bachelor&rsquo;s degree and two years&rsquo; experience working in college athletics or professional sports. Strong working knowledge and demonstrated experience with photography. Excellent written and verbal communication skills. Working knowledge of Adobe and photo best practice software.
</li><li>Degree Equivalency Clause: Four years of direct experience for a bachelor&rsquo;s degree.
 
<ul><li>Senate Bill 1310- The Florida Senate (https://www.flsenate.gov/Session/Bill/2023/1310) is conditional upon meeting all employment eligibility requirements in the U.S.
</li><li>SB 1310: Substitution of Work Experience for Postsecondary Education Requirements
</li><li>A public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required, not to exceed:
</li><li>(a) Two years of direct experience for an associate degree;
</li><li>(b) Four years of direct experience for a bachelor&rsquo;s degree;
</li><li>(c) Six years of direct experience for a master&rsquo;s degree;
</li><li>(d) Seven years of direct experience for a professional degree; or
</li><li>(e) Nine years of direct experience for a doctoral degree
</li><li>Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment.
</li><li>Minimum Qualifications that require a high school diploma are exempt from SB 1310.</li></ul></li></ul></div>
 <div>Working at USF
With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF&lsquo;s rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida&rsquo;s best large employers, ranked No. 1 among the state&rsquo;s 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.
About USF
The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News &amp; World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF&rsquo;s Division I athletics teams compete in the American Athletic Conference. Learn more at www.usf.edu .
Compliance and Federal Notices
This position may be subject to a Level 1 or Level 2 criminal background check.
Applicants have rights under Federal Employment Laws :
The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.
Family and Medical Leave Act (FMLA)
Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process.
Equal Employment Opportunity
The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract.</div>

Sr. Photographer

Affinitiv

<div>Join our award-winning A-Team!

Ready to produce exceptional results with exceptional people? Get in touch, we would love to get to know you.

Affinitiv is the largest provider of end-to-end, data-driven marketing and software solutions exclusively focused on the automotive customer lifecycle. Backed by 20+ years of automotive and marketing expertise, we pride ourselves on being the go-to experts in the industry. Not only do we work with over 6,500 dealerships and every major manufacturer in the country, we're well-versed in OEM standards and the intricacies of a dealership or group's local business.

Reporting to a Program Director on the OEM Program Team, Affinitiv seeks a self-motivated, highly organized, results-focused, and detail-oriented Program Manager who is proactive and passionate about the Company's products and clients. To succeed in this position, candidates should have exceptional communication and problem-solving skills and be resourceful, analytical, and adaptable with the ability to build rapport with all team members. The Program Manager is responsible for implementing the strategy set by the Account Management team and owns overall success for the assigned OEM initiatives.

Position Responsibilities:
<ul>
<li>Coordinate engineering and operations efforts:</li>
</ul><ul><li><ul><li>Manage feature requests and write business requirements</li>
<li>Prioritize engineering tasks with internal and OEM stakeholders</li>
<li>Coordinate system updates for new model years, including service plan, VMG and accessory trigger updates</li>
</ul></li><li>Coordinate national product and major feature launches:</li>
<li><ul><li>Plan pilots with Account Management Team and delivery departments, including setting objectives and success criteria</li>
<li>Coordinate training for OEM corporate, OEM field and dealers, Affinitiv internal and external field reps, and support reps</li>
<li>Plan rollout with Account Team and delivery departments and set up feedback loop</li>
</ul></li><li>Responsible for providing internal and OEM reporting:</li>
<li><ul><li>Account success metrics</li>
<li>Internal executive-level reports on program success metrics</li>
<li>Monthly and/or ad hoc reports to OEM as needed</li>
<li>Coordinate client quarterly business reviews (QBRs) in partnership with Account Management Team</li>
<li>Coordinate client executive business reviews (EBRs) in partnership with Account Management Team</li>
</ul></li><li>Partner with delivery departments and Account Management Team to document and maintain, as needed, the following:</li>
<li><ul><li>Release notes (as well as disseminate to various audiences including OEM Corporate, OEM field, dealers, and internal and external field representatives)</li>
<li>Online training materials for dealers, field representatives, and OEM personnel</li>
<li>OEM integrations (e.g. file feeds and APIs)</li>
<li>Program-specific feature/reporting logic and other program-specific considerations</li>
</ul></li><li>Meeting and schedule management</li>
<li><ul><li>Schedule internal meetings as well as draft, store, and disseminate notes</li>
<li>Schedule OEM stakeholder meetings as well as draft, store, and disseminate notes</li>
<li>Maintain monthly meeting calendar in partnership with other team members and the Account Management Team</li>
<li>Lead weekly internal cross-department status calls</li>
</ul></li><li>Contribute to and uphold quality standards at Affinitiv</li>
<li><ul><li>Complete program review for OEM-specific features to confirm functionality against business requirements where possible</li>
<li>Ensure customer communications either authored or reviewed by Program Manager are professional and positively represent the Company</li>
</ul></li><li>Escalation support for OEM:</li>
<li><ul><li>Handle support escalations from OEM and field reps</li>
</ul></li>
</ul> Position Requirements:
<ul>
<li>4-year college degree or commensurate experience</li>
<li>Client-facing skills:</li>
<li><ul><li>3+ years external client management skills required</li>
<li>Track record of building strong, trusted client relationships preferred</li>
<li>Experience assisting sales teams</li>
<li>Experience managing SaaS client relationships preferred</li>
</ul></li><li>Technology skills:</li>
<li><ul><li>Understanding and experience with standard SDLC processes and methodologies</li>
<li>Exceptional critical reasoning skills</li>
<li>Moderate or better skills in Excel</li>
<li>Experience with Jira a plus</li>
</ul></li><li>Communication Skills:</li>
<li><ul><li>Excellent written and verbal communication skills</li>
<li>Experience analyzing business requirements</li>
<li>Experience writing functional requirements</li>
<li>Ability to work both independently and in a team environment</li>
<li>Ability to communicate effectively with technical and non-technical audiences</li>
<li>Must be comfortable presenting to clients and executive leadership teams</li>
</ul></li><li>Experience in the automotive industry a plus</li>
<li>Experience providing software consulting services a plus</li>
</ul>
Work from Here

At Affinitiv, we have the best of both worlds. Our team members have embraced remote work and our Work from Here program allows for remote working and the utmost flexibility while keeping in person collaborating thriving in a safe work environment. Our Work from Here approach gives team members a choice to work on campus or remote, leaders can hold in person or virtual team meetings to collaborate and cultivate relationships.

Affinitiv knows you have interests outside of work, which is why we offer a comprehensive benefits package that includes medical, dental, vision and 401K effective day 1 just to name a few. We also offer generous PTO so you can enjoy off time with family and friends.
At Affinitiv, we celebrate diversity, equality, and an inclusive environment.

Affinitiv is committed to providing an environment of mutual respect where equal employment opportunities are extended to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All aspects of employment are decided on the basis of qualifications, competence, merit, and business needs. Affinitiv is proud to be an equal opportunity employer.</div>

Program Manager (Automotive OEM)

PrestigePEO

<div>
 
 Position Description:
 
 
 
 This person will manage the relationship with our clients and brokers. They will function strategically for the overall scope of the client. They will be the primary lead for benefit management and growth for the Client; Work Site Employees; Brokers &amp; Insurance vendors.
 
 
 
 Roles &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Consultative and strategic planning around assigned brokers and clients for retention and growth opportunities
 </li>
 <li>
 Lead team of Benefits Specialist in day-to-day management
 </li>
 <li>
 Conduct presentations and meet with employees to discuss the array of benefit choices available
 </li>
 <li>
 Manage the renewal process
 </li>
 <ul>
 <li>
 Participate continually in medical underwriting process with internal partner/team
 </li>
 <li>
 Communicate renewal materials to client and broker
 </li>
 <li>
 Prepare materials for employees based on client specifications
 </li>
 <li>
 System update of changes
 </li>
 <li>
 Presentation of changes in person or via Ring Central
 </li>
 <li>
 Benefit Enrollment portal assistance
 </li>
 <li>
 Auditing and confirming for clients the employees who have enrolled and their elections
 </li>
 </ul>
 <li>
 Manage Client expectations
 </li>
 <li>
 Work daily with internal benefits team to provide guidance and/or resolve service problems to both employees and clients pertaining to:
 </li>
 <ul>
 <li>
 Claim Issues
 </li>
 <li>
 Eligibility problems
 </li>
 <li>
 Billing discrepancies
 </li>
 <li>
 Benefit problems
 </li>
 <li>
 COBRA
 </li>
 </ul>
 <li>
 Work with internal client facing teams on combined strategy and continual communication around clients. Collaborate, analyze and problem solve as a team
 </li>
 <li>
 Manage communications materials for client worksites and co-employees regarding benefits in addition to any changes in benefits
 </li>
 <li>
 Attend appropriate industry functions and participate in relevant industry training
 </li>
 <li>
 Develop and maintain an extensive knowledge of insurance coverage, markets and changes
 </li>
 <li>
 ACA Compliance guidance and understanding
 </li>
 <li>
 Participate in vendor meetings
 </li>
 <li>
 Process life event and status changes
 </li>
 <li>
 Oversee the administration of non-Prestige plans
 </li>
 <li>
 Conduct audits with Operations Team
 
 
 </li>
 </ul>
 
 Required Skills:
 
 
 
 <ul>
 <li>
 Strong interpersonal skills
 </li>
 <li>
 Minimum of 5 years management of a team (developed, coached, trained, mentored)
 </li>
 <li>
 Ability to handle multiple renewals at a time
 </li>
 <li>
 Excellent written, oral, presentation skills
 </li>
 <li>
 Thorough understanding of employee group benefits including COBRA
 </li>
 <li>
 Strong analytics
 </li>
 <li>
 Sales &ndash; upsell additional product offerings
 </li>
 <li>
 Ability to work independently or as part of a team
 </li>
 <li>
 Strong computer skills and the ability to adapt to new systems
 </li>
 <li>
 The ability to work in a high-pressure environment
 </li>
 <li>
 Knowledge of an HRIS system, Salesforce and Prism preferred
 
 
 </li>
 </ul>
 
 Required Experience:
 
 
 
 <ul>
 <li>
 </li>
 <ul>
 <li>
 Minimum of ten years or equivalent client and sales experience in group employee benefits
 </li>
 <li>
 Thorough understanding of group health plans and the ability to analyze and prepare recommendations
 </li>
 <li>
 Experienced in a consultative and strategic role
 </li>
 <li>
 NY Health and Life License required or within 60 days of employment
 </li>
 <li>
 Experience in a consultative and strategic environment, role, and relationship
 
 </li>
 </ul>
 </ul>
 Hybrid role - 3 days in the office, 2 days work from home
 
 
 Powered by JazzHR
 
 
 bB0pmF29tV
</div>

New Business Account Manager

GEICO

<div>
 
 Why Join GEICO?
 
 
 
 At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.
 
 
 Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.
 
 
 Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.
 
 
 
 Your Impact at GEICO
 
 
 
 
 
 As an Auto Claims Specialist, you&rsquo;ll reassure customers and offer solutions when they need us the most with empathy and care. You will guide policyholders through their coverage and the steps to get back on the road safely.
 
 
 
 
 
 What Makes This Opportunity Exciting?
 
 
 
 <ul>
 <li>
 Compensation &amp; Incentives:
 </li>
 <ul>
 <li>
 Starting Salary: $28.29 - $34.24/hour ($57,000 - $69,000 annually).
 </li>
 <li>
 Differentials: +10% for evening shifts; +20% for weekends.
 </li>
 </ul>
 <li>
 Benefits:
 </li>
 <ul>
 <li>
 Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more).
 </li>
 <li>
 Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating).
 </li>
 <li>
 401(k) with up to 6% match, vested immediately.
 </li>
 <li>
 GEICO Strive, upfront tuition assistance program (up to $5,250 annually).
 </li>
 </ul>
 <li>
 Professional Growth:
 </li>
 <ul>
 <li>
 Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills.
 </li>
 </ul>
 <li>
 Workplace Flexibility:
 </li>
 <ul>
 <li>
 Complete in-office training, then opportunity to work 80% on-site and 20% off-site.
 </li>
 <li>
 Enjoy GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines.
 </li>
 <li>
 Office Location: 5445 West Cypress Street, Tampa, Florida 33607
 
 </li>
 </ul>
 </ul>
 
 
 
 How
 
 
 
 
 You
 
 
 &rsquo;ll
 
 
 
 
 Make a Difference
 
 
 
 <ul>
 <li>
 Customer Interaction: Manage incoming calls, collect accident facts, investigate claim details, collect statements from involved parties, and assist in the process of getting our customers back on the road.
 </li>
 <li>
 Problem Resolution: Resolve customer concerns, ensuring a positive experience.
 </li>
 <li>
 Meaningful Impact: Drive customer satisfaction through meaningful interactions.
 
 
 </li>
 </ul>
 
 
 
 What
 
 
 
 
 We
 
 
 &rsquo;re
 
 
 
 
 Looking For
 
 
 
 <ul>
 <li>
 Experience &amp; Qualifications:
 </li>
 <ul>
 <li>
 Customer-facing Claims experience preferred.
 </li>
 <li>
 Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred.
 </li>
 <li>
 Active Adjusters license preferred (training and exam fees provided).
 </li>
 <li>
 High School Diploma or GED required; College degree preferred.
 </li>
 </ul>
 <li>
 Core Skills:
 </li>
 <ul>
 <li>
 Strong customer service, interpersonal, problem-solving, and empathy skills.
 </li>
 <li>
 Adaptable, detail-oriented, and able to prioritize and multitask across platforms.
 </li>
 </ul>
 <li>
 Availability:
 </li>
 <ul>
 <li>
 Available to work evenings, weekends, and holidays.
 
 </li>
 </ul>
 </ul>
 #geico800
 
 
 
 The GEICO Pledge
 
 
 
 
 Great Company:
 
 Protecting customers through life&rsquo;s twists and turns with innovation and integrity.
 
 
 
 Great Careers:
 
 Personalized development programs, mentorship, and certification assistance.
 
 
 
 Great Culture:
 
 Inclusive and collaborative culture rooted in shared success.
 
 
 
 Great Rewards:
 
 Competitive pay, benefits, and flexibility to support your well-being and future.
 
 
 The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
 
 
 GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
</div>

Claims Specialist

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