وظيفتا Customer Engineer Iii C3 في Boise

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Role

Ready to launch your career at the intersection of cloud technology, data, and business impact? Xylem is seeking a Cloud Operations Engineer to join our Global Cloud Infrastructure team within the Xylem Global Solutions Operations organization. In this role, you will help teams across the enterprise leverage public cloud platforms and cloud-based technologies securely, reliably, and cost-effectively. You will transform cloud data into actionable insights, support operational processes, and contribute to the continuous improvement of cloud services across the organization.

Working alongside experienced cloud engineers and managers, you will develop hands-on expertise in cloud operations, FinOps, data analytics, reporting, service support, and emerging AI technologies. If you are analytical, customer-focused, eager to learn, and excited by cloud innovation, we encourage you to apply.

Core Responsibilities

Create and maintain cloud cost, utilization, operational readiness, security, and performance dashboards that provide actionable insights for business and technology stakeholders.

Analyze cloud billing and usage data, identify trends and optimization opportunities, and support FinOps reporting, cost allocation, forecasting, and chargeback/showback processes.

Support cloud operations by managing access requests, resolving routine service issues, and coordinating escalations with engineering teams and technology vendors.

Contribute to the modernization of reporting processes by transitioning spreadsheet-based reporting into enterprise data warehouse and business intelligence solutions.

Evaluate emerging cloud and AI technologies, assist with proof-of-concept initiatives, and help establish governance, operational standards, and adoption frameworks.

Maintain accurate documentation, track work through Jira, and collaborate with cloud providers, finance partners, and internal stakeholders to improve service delivery and operational efficiency.

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, Data Analytics, Finance, or a related field; or an equivalent combination of education, technical training, internship experience, and/or relevant work experience.

• Foundational understanding of cloud computing, monitoring and logging platforms, source code repositories, data processing, and IT service support concepts.

• Strong proficiency with Microsoft Excel, including formulas, lookups, pivot tables, data validation, and data analysis techniques.

• Demonstrated analytical, problem-solving, and attention-to-detail skills with the ability to interpret and validate data.

• Strong written and verbal communication skills with the ability to effectively engage both technical and non-technical audiences.

• Ability to learn new technologies, manage multiple priorities, document work accurately, and meet recurring deadlines.

• Strong customer-service orientation, teamwork, organizational skills, and ability to work effectively in a collaborative environment.

• Ability to participate in an on-call rotation if required by the business.

Preferred Qualifications

• Coursework, internship experience, certifications, or hands-on exposure related to AWS, Microsoft Azure, Google Cloud Platform (GCP), FinOps, data analytics, or IT service management.

• Experience with SQL, Power BI or other data visualization tools, and basic scripting using Python or PowerShell.

• Familiarity with cloud cost management concepts, including tagging strategies, forecasting, cost allocation, optimization, showback, and chargeback methodologies.

• Experience using Jira, Confluence, Datadog, Sumo Logic, JFrog, Bitbucket, GitHub Copilot, or similar operational and collaboration platforms.

• Understanding of Agile methodologies and foundational project management concepts.

Additional Information

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to sit or stand, reach, bend, and move about the office.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is a hybrid position and may require collaboration with local and remote teams.

The position may require occasional travel to Xylem offices, stakeholder locations, or vendor meetings.

Travel Requirements

Up to 10% travel.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation