account manager / sales support specialist

account manager

account manager - ne houston Jobs in Houston

account manager - ne houston

account manager - u.s. retail Jobs in Houston

account manager - u.s. retail

account manager / sales support specialist Jobs in Houston

administrative accounting specialist Jobs in Houston

administrative accounting specialist

account manager u s retail

Energy Services Group

<div><div><div>ESG is a SaaS provider serving competitive retail energy suppliers. You will own a portfolio of retail energy clients, drive upsell, renewals and expansion, and be the trusted advisor on best practices and product usage. This role requires hands-on retail energy experience, strong commercial instincts, and the ability to navigate nuance across markets.<h3 class="jobSectionHeader">
Position Responsibilities
</h3><ul><li>Own end-to-end account health for a portfolio of retail energy clients, driving strategic alignment through QBRs, roadmap discussions, and executive-level communications.</li><li>
Lead renewal strategy and timelines, forecast risk, and execute mitigation plans to protect GRR and NRR.</li><li>
Drive proactive retention by monitoring account engagement, identifying early signs of churn risk, and implementing targeted interventions to strengthen long-term client value.</li><li>
Develop and maintain strong client relationships, identifying and closing expansion opportunities across modules, services, and new business units; partner closely with Sales on larger pursuits.</li><li>
Manage stakeholder expectations, triage issues with Support, and coordinate resolution across Service Delivery, PMO, Product, and Engineering.</li><li>
Build and nurture senior-level relationships across the industry, leveraging your network to open doors and accelerate deal cycles.</li><li>
Maintain accurate CRM hygiene, forecasts, success plans, and executive dashboards to ensure operational excellence.</li><li>
Gather VOC insights and influence the product roadmap with clear problem statements and quantified business impact.</li><li>
Maintain deep knowledge of the company&rsquo;s products and services, ensuring solutions consistently meet evolving client needs.</li><li>
Conduct periodic onsite visits to reinforce client satisfaction, strengthen partnerships, and support ongoing renewals.</li><li>
Prepare sales quotations and respond to RFIs/RFPs with clarity, accuracy, and strategic positioning.</li></ul></div></div>
<div><h2 class="jobSectionHeader">Requirements</h2><div><ul><li>
Bachelor's degree.</li><li>
Exceptional communication, presentation, and executive facing skills.</li><li>
Proven ownership of a revenue, renewal, or retention target.</li><li>
4+ years of experience in U.S. retail energy with direct exposure to supplier operations or C&amp;I customer portfolios.</li><li>
Strong understanding of competitive retail energy markets, including working knowledge of major ISOs and supplier operating models.</li><li>
Demonstrated commercial acumen with a track record of driving renewals, expansions, or upsells for SaaS or technology services.</li><li>
Strong client management capabilities with a history of setting expectations, managing escalations, and leading cross functional issue resolution.</li><li>
Established relationships within the retail energy ecosystem - suppliers, brokers, channel partners, and market stakeholders.</li><li>
Excellent executive presence, analytical thinking, and data driven decision making.</li><li>
Proficiency with tools such as HubSpot and comfort with Excel or BI dashboards.</li><li>
Experience supporting SaaS implementations</li></ul><h3 class="jobSectionHeader">
Success Metrics</h3><ul><li>
Gross renewal rate and net revenue retention across the book.</li><li>
Expansion ARR and pipeline coverage for upsell and cross-sell.</li><li>
Time to resolution and CSAT for high-impact issues.</li><li>
Executive alignment scorecard completion and QBR cadence adherence.</li><li>
Forecast accuracy within agreed thresholds.</li></ul></div></div></div>

Account Manager - U.S. Retail

<div><div><div>ESG is a SaaS provider serving competitive retail energy suppliers. As an Account Management Associate, you will support a portfolio of retail energy clients by assisting with renewals, client engagement, account operations, and day-to-day coordination across internal teams.
This role is ideal for someone early in their retail energy or SaaS customer facing career who is detail oriented, eager to learn market fundamentals, and committed to delivering excellent client experience.<h3 class="jobSectionHeader">
Position Responsibilities
</h3>Client Support &amp; Relationship Management<ul><li>
Support Account Managers in maintaining overall account health and client satisfaction.</li><li>
Assist in preparing materials for QBRs, roadmap discussions, and executive level communications.</li><li>
Build foundational client relationships by serving as a reliable operational point of contact.</li><li>
Monitor account engagement metrics and surface potential risks or issues to senior team members.</li></ul> 
Renewals, Upsell &amp; Account Operations<ul><li>
Help prepare renewal documentation, forecasts, and trackers to support GRR/NRR targets.</li><li>
Assist in identifying potential upselling and cross-sale opportunities by reviewing usage trends and client needs.</li><li>
Support CRM hygiene, including logging activities, updating notes, and maintaining clean, accurate data.</li><li>
Participate in the creation of sales quotations and assist with RFIs/RFPs.</li><li>
Cross Functional Coordination</li><li>
Coordinate with Support, Service Delivery, PMO, Product, and Engineering to help resolve client issues.</li><li>
Track open items, follow up on timelines, and ensure stakeholders are aligned.</li><li>
Gather and document basic VOC feedback to support product enhancements and internal knowledge sharing.</li></ul> 
Energy Market &amp; Product Knowledge Development<ul><li>
Learn core ESG product functionality and retail energy workflows.</li><li>
Develop working knowledge of competitive retail energy supplier operations, major ISOs, and C&amp;I customer considerations.</li><li>
Support internal research related to client trends, market changes, or regulatory updates.</li><li>
Onsite Engagement</li><li>
Participate in periodic onsite client visits with Account Managers to reinforce relationship building and observe renewal or roadmap discussions.</li></ul></div></div>
<div><h2 class="jobSectionHeader">Requirements</h2><div><ul><li>
Bachelor&rsquo;s degree OR equivalent experience.</li><li>
1&ndash;2+ years of experience in customer‑facing roles, preferably in SaaS, technology, or energy.</li><li>
Interest in U.S. retail energy markets and willingness to build industry expertise.</li><li>
Strong written and verbal communication skills.</li><li>
Ability to manage multiple tasks, stay organized, and meet deadlines.</li><li>
Comfortable learning CRM tools (HubSpot, Salesforce, etc.) and working with data in Excel or dashboards.</li><li>
Demonstrated curiosity, coachability, and a desire to grow into full account ownership.</li></ul><h3 class="jobSectionHeader">
Success Metrics
</h3><ul><li>Accuracy and timeliness of CRM updates and account documentation.</li><li>
Quality and reliability of client communication and follow‑through.</li><li>
Contribution to renewal preparation and deal support activities.</li><li>
Positive feedback from Account Managers and cross‑functional partners.</li><li>
Demonstrated growth in energy market and product knowledge.</li></ul></div></div></div>

Associate Account Manager - U.S. Retail

Hines

<div>Overview:
<div>
When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company&rsquo;s esteemed annual list of the World&rsquo;s Most Innovative Companies, as well as recognition as one of U.S. News &amp; World Report&rsquo;s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.</div>
Responsibilities:
<div>
The Business Transformation Analyst position is primarily focused on supporting Business Transformation (&ldquo;BT&rdquo;) initiatives. This role will assist with process and system documentation, operational support for projects, enhancements, reporting, etc. to align with the Firm's strategic Initiatives while working with Firm's Business Customer and Hines Technology and Data teams (and or external vendor technology). Responsibilities include, but are not limited to:</div> 
<div></div><ul><li>
Build an understanding of critical business functions and work with business personnel to understand pain points; places to create efficiencies</li><li>
Work with Business Transformation Manager(s) to determine what tools are best suited to produce solutions.</li><li>
Support the assessment of business processes; identify opportunities for optimization, assist in developing and implementing solutions including user acceptance testing, and document results of discovery and requirements analysis. Support discovery meetings with cross-functional stakeholders to share ideas and findings; assist with documenting lessons learned and creating opportunities for economies of repetition.</li><li>
Develop training material for subject areas as needed for the benefit of other groups, and for newly implemented systems.</li><li>
Provide recommendations to Business Transformation Manager(s) on proper course of action for a given process using discovery findings as support.</li><li>
Support product owners for newly implemented systems or processes. Coordinate with stakeholders and Business Transformation Manager(s) to construct operational plan, scalable operating procedures and establish monitoring strategy for all newly implemented business processes.</li><li>
Assist with change management to properly offboard to appropriate process owners where applicable.</li><li>
Maintain and expand knowledge of current Hines business technology initiatives to map business needs to those solutions.</li><li>
Collaborate with Business Transformation Manager(s) on managing projects, developing project plans, monitoring performance, and using knowledge of other team members to assess BT use cases.</li><li>
Update project plans and alert Business Transformation Manager(s) when significant risks develop and assist in optimizing existing internal project management methodology; tailored for the needs of the project.</li></ul>
Qualifications:
<div>
Minimum Requirements include:</div> 
<div></div><ul><li>
Bachelor&rsquo;s Degree in Business Administration, Information Systems, or a related field from an accredited institution is strongly preferred.</li><li>
Two or more years of experience assisting with implementing new business processes or technologies, including software testing and training or relevant real estate for Firm experience.</li><li>
Proficiency in the following technology platforms: Microsoft Word, Excel, PowerPoint, Smartsheet, flow chart software; eagerness to learn new tools to utilize as solutions.</li></ul>
Closing:
<div>
At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion&sup1; of assets across such property types as living, office, retail, mixed-use, logistics and life science projects &ndash; all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.</div><div> 
While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.</div><div> 
Hines is proud to be named to Fast Company&rsquo;s prestigious annual list of the World&rsquo;s Most Innovative Companies for 2024. &sup1;Includes both the global Hines organization and RIA AUM as of December 31, 2023.</div><div></div><div> 
We are an equal opportunity employer and support workforce diversity.</div><div></div><div> 
No calls or emails from third parties at this time please.</div></div>

Analyst - Business Transformation

MCM Worldwide

<div>Description:

Associate General Manager
Our Brand: MCM is a luxury lifestyle goods and fashion house founded in 1976 with an attitude defined by the cultural Zeitgeist and its German heritage with a focus on functional innovation, including the use of cutting-edge techniques. Today, through its association with music, art, travel, and technology, MCM embodies the bold, rebellious and aspirational. Always with an eye on the disruptive, the driving force behind MCM centers on revolutionizing classic design with futuristic materials. Appealing to the 21st Century Global Nomad generation - MCM&rsquo;s millennial and Gen Z audience is genderless, ageless, empowered and unconstrained by rules and boundaries. MCM is currently distributed online and in 650 stores worldwide including Munich, Berlin, Zurich, London, Paris, New York, Hong Kong, Shanghai, Beijing, Seoul, Tokyo, Middle East and more. For further information about MCM: www.mcmworldwide.com
Working with us:
With a highly collaborative workforce working from offices and stores around the world, MCM established a multinational/multicultural organization. To uphold the culture &amp; value of MCM, we intend to fulfil our corporate social responsibility by implementing the following values and to comply with high degree of legitimacy and ethical standards.
Our employees make the best efforts to become high-performing individuals who reflect the diversity of the communities in which we work and live. MCM&rsquo;s commitment to diversity and inclusion includes recruiting and retaining employees from diverse backgrounds and experiences, creating awareness of diversity issues and benefits, and fostering a supportive environment where inclusivity is expected and prioritized. We have zero tolerance in any form of harassment, insultation, ostracization or groundless defamation of any other person. Position Overview:
The Assistant General Manager will partner with the General Manager to assist in all functions of an MCM retail location. The Assistant Store Manager will execute the plans and strategies developed by the Store Manager to support the various store functions in relation to sales, operations, talent management, clientele development, and merchandising. They will ensure a positive work environment internally and externally while driving a positive customer experience.
Key Responsibilities:<ul><li>
Achieve or exceed sales targets including both the top and bottom-line results for the respective location</li><li>
Resolve customer issue trends by investigating problems, developing solutions, preparing reports, and coaching staff on managing similar challenges in the future</li><li>
Training on standard operating procedures; ensure sales associates have the proper understanding of SOPs and the potential impact on the business</li><li>
Monitor inventory planning and maintain proper inventory metrics such as in-stocks, turnover, and flow</li><li>
Maintain loss prevention procedures that minimize unnecessary loss and increase security within receiving at store locations</li><li>
Ongoing review of the retail profit and loss statement to identify opportunities to improve profitability; coach associates on how to improve store and individual performance</li><li>
Analyze and react to the needs of the business, identify top sellers, slow sellers and fulfillment of merchandising strategy</li><li>
Performs store opening and closing procedures in alignment with company standards</li><li>
Regularly review company email and other communication tools to ensure applicable messages are shared with sales associates and to act on those messages in a timely manner Experience &amp; Key Competencies:</li><li>
1 to 3 years of store management experience, fashion brands may be preferred</li><li>
BA or BS degree</li><li>
Experience working with affluent, and luxury brands an asset</li><li>
Experience in maintaining operational excellence in retail stores (payroll, shrink management, inventory management, etc.)</li><li>
Experience with opening new stores and opening and roll-out</li><li>
Proven leadership qualities in developing and mentoring</li><li>
Flagship or high-profile locations and brands</li><li>
Store profit and loss management, payroll and expense management</li></ul>
Requirements:

Experiences:
Leadership Skills - recruitment and development of talent (associate level)
Strong grasp of presenting to groups and managing product knowledge (PK) sessions
Solid understanding of retail math and using analytics in a business environment
Operations specialist - driving performance through internal KPI's
Analytical driver with keen attention to detail
Ability to stand for long periods of time and to work retail hours (standard, peak, and holiday)
Strong time management and organizational skills, ability to multi-task in a fast-paced environment
Strong negotiation skills combined with an adaptable approach to selling
Ability to establish and maintain strong interpersonal relationships
Excellent communication and interpersonal skills
Self-motivated, able to work independently and know when to seek guidance
Advanced skills in Microsoft Office; specifically, Word and Excel</div>

Assistant General Manager

Zoll Medical Corporation

<div>CMS
At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. 
 
ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world:<ul><li>
LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death.</li><li>
HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent.</li><li>
TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks.</li></ul> 
Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. 
 
ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career. 
 
Job Summary 
 
Associate Territory Manager (ATM) is a field-based role that encompasses both sales and sales support responsibilities. The ATM will work collaboratively with Territory Manager(s) to support sales activities and territory management tasks that include customer and administrative support, assisting with territory management, territory coverage. This position reports to and will work under the direction of the Regional Management. 
The ATM Position may be a path to Territory Manager with strong performance and achievement of objectives. 
 
Essential Functions<ul><li>
Primary responsibilities include persuading physicians, engaging, educating and empowering support staff via one-on-one discussions, group in-servicing, exhibits and conferences, enabling prescribing entities to become self-sufficient through enrollment and utilization of ZOLL Patient Management (ZPM), with an added focus on CDx products. Additional strategic products to be added in the future.</li><li>
Responsible for selling and growth of accounts as assigned by the Region Manager</li><li>
Responsible for support of sales and ongoing account management of LifeVest to promote consistent utilization</li><li>
Responsible for support of sales and ongoing account management of CDx products</li><li>
Responsible for achieving assigned sales objectives.</li><li>
Responsible for learning, knowing, and implementing any / all Plans of Action launched to the Field Sales Organization</li><li>
Develop and effectively communicate general understanding of Sudden Cardiac Arrest and LifeVest specific data and be confident advocating on behalf of LifeVest in the clinical setting to increase LifeVest awareness</li><li>
Effectively engage, educate, and empower support staff to identify patients and advocating on their behalf</li><li>
Enroll and train customers on the ZOLL Patient Management System</li><li>
Understand, communicate, and train hospital and office staff to submit complete orders. Provide education and support to appropriate staff to reduce medical order exceptions.</li><li>
Conduct level in-service meetings related to medical order process and requirements with auxiliary support staff</li><li>
Assist in document collection for all new medical orders and reorders</li><li>
Provide territory support during times of Territory Manager absence or vacancy (vacation, leave, time out of territory for training / meetings, etc.)</li><li>
Become a company expert and resource on both ZOLL and competitive products.</li><li>
Master both Integrity / GAP Model Selling skills.</li><li>
Represent ZOLL in a professional and ethical manner.</li><li>
Communicate openly and share information with others.</li><li>
Analyze and report on trends that you observe within your territory.</li></ul> 
Required/Preferred Education and Experience<ul><li>
Bachelor's Degree from a four-year college or university required</li><li>
Candidates must possess one of the following experience criteria:</li><li>
A minimum of one year sales experience in a strong BTB environment, pharmaceutical or medical device field</li><li>
A minimum of two years of relevant field clinical support experience for a pharmaceutical or medical device company</li><li>
A minimum of two years of strong clinical experience in a multispecialty hospital environment in cardiology</li><li>
A minimum of three years experience as a Junior Military Officer leading a team, project or account management</li><li>
Valid state driver's license required</li></ul> 
Knowledge, Skills and Abilities<ul><li>
Ability to influence clinical decision-making process through sales efforts, including presentation and discussion of clinical data</li><li>
Must be willing, both at time of hire and throughout tenure, to relocate at discretion of Area Director within that Area&rsquo;s boundaries</li></ul> 
Physical Demands<ul><li>
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li><li>
This position requires the employee to sit, stand, walk, talk, listen, hear and speak on a regular basis. May occasionally be required to stoop and bend.</li><li>
Must be able to drive an automobile and may be required to travel by train or airplane as needed.</li></ul> 
Working Conditions<ul><li>
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li><li>
This job is a field-based position. Employee will be responsible for working daily in hospitals, doctors&rsquo; offices and other medical establishments within the assigned territory. Will at times be required to work atypical hours (evenings and weekends) based on customer and / or business needs.</li></ul> 
ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
The &quot;at plan&quot; compensation (Base Salary + Variable Incentive Compensation) for this position is:
$95,000.00 which includes a base salary of $70,000.00 and commission in accordance with the company's sales compensation plan.
Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.
Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee&rsquo;s primary work location.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.</div>

Associate Territory Manager - Houston

Skin.Theory Houston

SKIN.Theory Houston is a boutique, results driven medical aesthetics studio generating $1 to $1.5M annually and continuing to scale. Our providers specialize in injectables, advanced skin treatments, laser therapies, and customized aesthetic services designed to deliver exceptional patient outcomes.As patient volume continues to grow, we are seeking a highly organized, systems driven Office Manager to lead operational excellence and support a high performing clinical environment.This is a leadership role. The Office Manager will work directly with ownership to maintain operational structure, enforce policies, improve accountability, and ensure systems support sustainable growth.The right candidate is detail oriented, financially disciplined, and comfortable leading a team while maintaining the smooth daily flow of a busy medical aesthetics practice.Position OverviewThe Office Manager oversees the operational infrastructure of the clinic, including financial coordination, payroll administration, compliance tracking, inventory management, KPI monitoring, and systems integrity.This role also manages front desk operations, supervises administrative staff, supports marketing initiatives, and ensures a consistent, elevated patient experience.The Office Manager has authority to enforce clinic policies and approve refunds up to $XXX within established guidelines.The goal of this position is simple:Create structure, strengthen accountability, and support scalable growth.Core ResponsibilitiesFinancial &amp; Administrative CoordinationOversee biweekly payroll processing and verify provider commission calculations prior to submission Track PTO balances and timekeeping accuracy Coordinate financial documentation and reporting for the CPA Maintain invoice tracking and vendor payment schedules Prepare partner distribution summaries for ownership review Approve refunds within policy guidelines and escalate larger requests Ensure monthly reporting and financial summaries are completed by the 10th of each month Maintain accurate bookkeeping records and assist with budget trackingHR &amp; Compliance OversightMaintain up to date provider licenses, CEUs, CPR certification, and OSHA compliance Maintain MSDS binder and equipment maintenance logs Coordinate annual Medical Director documentation and compliance requirements Maintain employee records and training documentation Facilitate monthly team meetings and coordinate quarterly performance evaluations Support employee onboarding, training, and development Ensure clinic SOPs are reviewed and updated annuallyInventory &amp; Cost ControlConduct weekly inventory audits and injectable counts Monitor product expiration dates and investigate discrepancies Forecast quarterly product orders based on patient demand trends Track monthly cost of goods sold (COGS) and report findings to ownership Coordinate with vendors on pricing, supply orders, and product availabilityMarketing &amp; Growth SupportAttend weekly marketing coordination meetings with leadership Ensure quarterly promotions are finalized at least 30 days prior to launch Coordinate internal rollout plans before campaigns go live Track provider KPIs including service revenue, rebook rate, and retail attachment rate Deliver monthly KPI performance summaries to ownershipOperations &amp; Systems ManagementOversee daily clinic operations including front desk workflow, appointment scheduling, and patient check in and check out processes Supervise administrative staff and provide training, coaching, and performance feedback Maintain Zenoti accuracy and reporting integrity Identify scheduling inefficiencies and improve patient flow Ensure facility maintenance issues are resolved within 48 hours Manage vendor relationships and supply coordination Maintain an organized and accessible SOP library Ensure patient records and documentation are maintained according to confidentiality and compliance standardsRequired Qualifications3+ years office management experience in a medical, dental, aesthetics, or healthcare setting Experience coordinating payroll and working with a CPA or bookkeeper Experience managing inventory systems and vendor relationships Strong financial organization skills and proficiency in Excel or financial tracking tools Experience using practice management software (Zenoti preferred) Strong leadership and communication skills with the ability to hold teams accountable Ability to manage multiple priorities in a fast paced clinical environmentPreferred QualificationsExperience in medical aesthetics, dermatology, or cosmetic practice Experience tracking and reporting operational KPIs Experience implementing operational improvements or system optimization Demonstrated history of measurable success in previous rolesCandidates should be prepared to share examples of metrics, dashboards, or operational improvements they personally implemented.Ideal Candidate ProfileHighly organized and systems oriented Comfortable enforcing standards and operational policies Financially disciplined with strong attention to detail Calm under pressure in a clinical setting Growth minded and proactive Able to clearly articulate past results using dataExamples may include revenue growth, cost reduction, improved inventory accuracy, improved rebook rates, or operational efficiencies.Interview ProcessFinal stage candidates will be asked to present examples of operational systems or initiatives they implemented in prior roles and how those efforts improved performance.Pay: $26.00 - $32.00 per hourExpected hours: 25.0 &ndash; 35.0 per weekBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Paid time off</li></ul>Application Question(s):<ul><li>How many years of experience do you have managing operations in a healthcare office (medical, dental, dermatology, plastic surgery, or medspa)?</li><li>Which of the following responsibilities have you personally handled in a previous role? (Select all that apply)</li></ul>Coordinating payroll for employees Tracking PTO or timekeeping discrepancies Managing vendor invoices or expenses Preparing reports for a CPA or accountant None of the above<ul><li>What level of experience do you have managing inventory?</li></ul>I managed inventory audits and tracked discrepancies I assisted with inventory tracking I occasionally helped with inventory counts I have no inventory management experience<ul><li>How comfortable are you using spreadsheets to track business performance metrics (KPIs)?</li></ul>Very comfortable &ndash; I regularly track KPIs and create reports Comfortable &ndash; I track numbers but rarely build reports Basic spreadsheet use only Little or no spreadsheet experience<ul><li>What experience do you have supervising or managing staff?</li></ul>I have managed staff and conducted performance discussions I have supervised staff but did not lead evaluations I have worked on a team but did not supervise others I have not supervised employees<ul><li>Which industries have you worked in? (Select all that apply)</li></ul>Medical spa or aesthetics clinic Dermatology or plastic surgery office Dental or other healthcare practice Retail or hospitality management None of the aboveWork Location: Hybrid remote in Houston, TX 77006

Office Manager – Medical Aesthetics

American Diamond Logistics

<div>Position: Account Manager 
About ADL 
American Diamond Logistics is a fully licensed domestic and international 3PL specializing in FTL, LTL, flatbed, refrigerated, intermodal, and air/ocean freight. The company has experienced consistent growth and is building the infrastructure and team required to support continued expansion.

ADL operates with a straightforward philosophy: treat people well and execute at a high level on every shipment. 
Position Overview 
The Account Manager partners with an assigned Sales Representative to manage and grow an established portfolio of shipper accounts. This role serves as the primary link between the customer and internal operations, ensuring service consistency while identifying opportunities to expand and strengthen each relationship.

This is a hybrid role by design. Account Managers are expected to operate confidently in customer-facing environments while maintaining a strong command of execution. While dedicated operational support exists, this position requires the ability to step in, take ownership, and perform at a high level when the situation demands it. 
Key Responsibilities
<ul>
<li>Partner with Sales to manage and grow a portfolio of key accounts</li>
<li>Develop and maintain relationships across multiple levels within customer organizations</li>
<li>Lead QBRs and business reviews using internal data and market insights to identify trends and opportunities</li>
<li>Manage the full bid lifecycle in coordination with the pricing team, including RFPs, rate negotiations, and contract implementation</li>
<li>Work with operations to establish and maintain SOPs and customer-specific KPIs</li>
<li>Maintain a working knowledge of account-level execution and step into load coverage when required</li>
<li>Serve as the primary point of contact for assigned customers, maintaining a high standard of communication and service</li></ul> 


Qualifications
<ul>
<li>5+ years of experience in an Account Management role, specifically in the 3PL space.</li>
<li>Demonstrated ability to operate effectively in both customer-facing and operational roles</li>
<li>Strong analytical skills with the ability to interpret data and communicate insights clearly</li>
<li>Professional written and verbal communication skills</li>
<li>Strong organizational skills with the ability to manage competing priorities</li>
<li>Proficiency in Microsoft Office, particularly Excel</li>
<li>Bachelor&rsquo;s degree preferred</li></ul> 


Compensation 
Competitive base salary. Details will be discussed during the interview process.</div>

Account Manager

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