account manager / sales support specialist

account manager

account manager - ne houston Jobs in Houston

account manager - ne houston

account manager - power and renewables Jobs in Houston

account manager - power and renewables

account manager - u.s. retail Jobs in Houston

account manager - u.s. retail

account manager / sales support specialist Jobs in Houston

account manager u s retail

Energy Services Group

<div><div><div><p>ESG is a SaaS provider serving competitive retail energy suppliers. You will own a portfolio of retail energy clients, drive upsell, renewals and expansion, and be the trusted advisor on best practices and product usage. This role requires hands-on retail energy experience, strong commercial instincts, and the ability to navigate nuance across markets.</p><p></p><h3 class="jobSectionHeader"><b>
Position Responsibilities
</b></h3><ul><li>Own end-to-end account health for a portfolio of retail energy clients, driving strategic alignment through QBRs, roadmap discussions, and executive-level communications.</li><li>
Lead renewal strategy and timelines, forecast risk, and execute mitigation plans to protect GRR and NRR.</li><li>
Drive proactive retention by monitoring account engagement, identifying early signs of churn risk, and implementing targeted interventions to strengthen long-term client value.</li><li>
Develop and maintain strong client relationships, identifying and closing expansion opportunities across modules, services, and new business units; partner closely with Sales on larger pursuits.</li><li>
Manage stakeholder expectations, triage issues with Support, and coordinate resolution across Service Delivery, PMO, Product, and Engineering.</li><li>
Build and nurture senior-level relationships across the industry, leveraging your network to open doors and accelerate deal cycles.</li><li>
Maintain accurate CRM hygiene, forecasts, success plans, and executive dashboards to ensure operational excellence.</li><li>
Gather VOC insights and influence the product roadmap with clear problem statements and quantified business impact.</li><li>
Maintain deep knowledge of the company&rsquo;s products and services, ensuring solutions consistently meet evolving client needs.</li><li>
Conduct periodic onsite visits to reinforce client satisfaction, strengthen partnerships, and support ongoing renewals.</li><li>
Prepare sales quotations and respond to RFIs/RFPs with clarity, accuracy, and strategic positioning.</li></ul></div></div>
<div><h2 class="jobSectionHeader"><b>Requirements</b></h2><div><ul><li>
Bachelor's degree.</li><li>
Exceptional communication, presentation, and executive facing skills.</li><li>
Proven ownership of a revenue, renewal, or retention target.</li><li>
4+ years of experience in U.S. retail energy with direct exposure to supplier operations or C&amp;I customer portfolios.</li><li>
Strong understanding of competitive retail energy markets, including working knowledge of major ISOs and supplier operating models.</li><li>
Demonstrated commercial acumen with a track record of driving renewals, expansions, or upsells for SaaS or technology services.</li><li>
Strong client management capabilities with a history of setting expectations, managing escalations, and leading cross functional issue resolution.</li><li>
Established relationships within the retail energy ecosystem - suppliers, brokers, channel partners, and market stakeholders.</li><li>
Excellent executive presence, analytical thinking, and data driven decision making.</li><li>
Proficiency with tools such as HubSpot and comfort with Excel or BI dashboards.</li><li>
Experience supporting SaaS implementations</li></ul><p></p><h3 class="jobSectionHeader"><b>
Success Metrics</b></h3><ul><li>
Gross renewal rate and net revenue retention across the book.</li><li>
Expansion ARR and pipeline coverage for upsell and cross-sell.</li><li>
Time to resolution and CSAT for high-impact issues.</li><li>
Executive alignment scorecard completion and QBR cadence adherence.</li><li>
Forecast accuracy within agreed thresholds.</li></ul></div></div></div>

Account Manager - U.S. Retail

<div><div><div><p>ESG is a SaaS provider serving competitive retail energy suppliers. As an Account Management Associate, you will support a portfolio of retail energy clients by assisting with renewals, client engagement, account operations, and day-to-day coordination across internal teams.</p><p>
This role is ideal for someone early in their retail energy or SaaS customer facing career who is detail oriented, eager to learn market fundamentals, and committed to delivering excellent client experience.</p><p></p><h3 class="jobSectionHeader"><b>
Position Responsibilities
</b></h3><p><b>Client Support &amp; Relationship Management</b></p><ul><li>
Support Account Managers in maintaining overall account health and client satisfaction.</li><li>
Assist in preparing materials for QBRs, roadmap discussions, and executive level communications.</li><li>
Build foundational client relationships by serving as a reliable operational point of contact.</li><li>
Monitor account engagement metrics and surface potential risks or issues to senior team members.</li></ul><p></p><p><b><br>
Renewals, Upsell &amp; Account Operations</b></p><ul><li>
Help prepare renewal documentation, forecasts, and trackers to support GRR/NRR targets.</li><li>
Assist in identifying potential upselling and cross-sale opportunities by reviewing usage trends and client needs.</li><li>
Support CRM hygiene, including logging activities, updating notes, and maintaining clean, accurate data.</li><li>
Participate in the creation of sales quotations and assist with RFIs/RFPs.</li><li>
Cross Functional Coordination</li><li>
Coordinate with Support, Service Delivery, PMO, Product, and Engineering to help resolve client issues.</li><li>
Track open items, follow up on timelines, and ensure stakeholders are aligned.</li><li>
Gather and document basic VOC feedback to support product enhancements and internal knowledge sharing.</li></ul><p></p><p><b><br>
Energy Market &amp; Product Knowledge Development</b></p><ul><li>
Learn core ESG product functionality and retail energy workflows.</li><li>
Develop working knowledge of competitive retail energy supplier operations, major ISOs, and C&amp;I customer considerations.</li><li>
Support internal research related to client trends, market changes, or regulatory updates.</li><li>
Onsite Engagement</li><li>
Participate in periodic onsite client visits with Account Managers to reinforce relationship building and observe renewal or roadmap discussions.</li></ul></div></div>
<div><h2 class="jobSectionHeader"><b>Requirements</b></h2><div><ul><li>
Bachelor&rsquo;s degree OR equivalent experience.</li><li>
1&ndash;2+ years of experience in customer‑facing roles, preferably in SaaS, technology, or energy.</li><li>
Interest in U.S. retail energy markets and willingness to build industry expertise.</li><li>
Strong written and verbal communication skills.</li><li>
Ability to manage multiple tasks, stay organized, and meet deadlines.</li><li>
Comfortable learning CRM tools (HubSpot, Salesforce, etc.) and working with data in Excel or dashboards.</li><li>
Demonstrated curiosity, coachability, and a desire to grow into full account ownership.</li></ul><p></p><h3 class="jobSectionHeader"><b>
Success Metrics
</b></h3><ul><li>Accuracy and timeliness of CRM updates and account documentation.</li><li>
Quality and reliability of client communication and follow‑through.</li><li>
Contribution to renewal preparation and deal support activities.</li><li>
Positive feedback from Account Managers and cross‑functional partners.</li><li>
Demonstrated growth in energy market and product knowledge.</li></ul></div></div></div>

Associate Account Manager - U.S. Retail

Walmart

<div><h2 class="jobSectionHeader"><b>Position Summary...</b></h2><p></p><h2 class="jobSectionHeader"><b>
What you'll do...</b></h2>
Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback TourtoTeach communicating and collaborating with all levels of associates regarding store operations utilizing technology business initiativesmerchandising and company direction introducing and leading company change efforts providing clear expectations and guidance to implementbusiness solutions and communicating business objectives to teams effectively Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way OBWservice model managing and supporting customer service initiatives for example store of the community and community outreach programsensuring customer needs complaints and issues are successfully resolved developing and implementing action plans to correct deficiencies andproviding process improvement leadership to ensure a high quality customer experience Drives the financial performance and sales of the designated store area by reviewing and evaluating PL Profit Loss statements managing andassisting in budgeting forecasting and controlling expenses in designated business area to confirm they are indexed to sales monitoring andensuring effective merchandise presentation seasonal transitions inventory flow and operational processes and developing and implementingaction plans to mitigate shrink and ensure sales and profit goals are achieved for business area Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and effectively ensuring promoting a belonging mindset in the workplace and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential Coordinates completes and oversees jobrelated activities and assignments by developing and maintaining relationships with key stakeholderssupporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability forand measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promotingcontinuous learning Provides supervision and development opportunities for associates by hiring and training mentoring assigning duties providing recognition andpromoting a belonging mindset in the workplace Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity byimplementing related action plans utilizing and supporting the Open Door Policy and providing direction and guidance on applying these in executingbusiness processes and practices Respect the Individual Builds highperforming teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and performx000B Respect the Individual Works collaboratively builds strong and trusting relationships communicates with impact energy and positivity to motivate and influencex000B Respect the Individual Attracts and retains the best talent empowers and develops talent and recognizes others contributions and accomplishments Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around useg creating a sense of belonging eliminating waste participating in local giving Act with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparent Serve Our Customers and Members Delivers results while putting the customer first considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plans Serve Our Customers and Members Makes decisions based on data insights and analysis balances short and longterm priorities and considers our customers fellow associates shareholders suppliers business partners and communities when making plans Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks demonstrates courage and resilience and encourages learning from mistakes Strive for Excellence: Drives continuous improvements adopts and encourages the use of new technologies and skills and supports others through change At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
<br>
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
<br>
For information about benefits and eligibility, see One.Walmart.
<br>
The annual salary range for this position is $65,000.00 - $80,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
<br>
<ul><li>Regional Pay Zone (RPZ) (based on location)
</li><li>Complex Structure (based on external factors that create challenges)</li></ul><p>
ㅤ</p><p></p>
State Pay Differential:<p>
ㅤ</p>
This job has an additional differential to meet legislative requirements, where applicable.<p>
ㅤ</p><p>
ㅤ</p><p></p><p>
&lrm;</p><h2 class="jobSectionHeader"><b>
Minimum Qualifications...</b></h2><p><i>
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
</i></p><p></p>2 years&rsquo; of college; OR 1 year&rsquo;s retail experience and 1 year&rsquo;s supervisory experience; OR 2 years&rsquo; general work experience and 1 year&rsquo;s<br>
supervisory experience.<br>
For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms- specific<br>
Criminal Background Check (CBC) and Firearms Authorized Training.<br>
For facilities that sell only ammunition and have state specific requirements, I acknowledge that the position for which I am applying may require a<br>
current state issued Certificate of Eligibility.<br>
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open<br>
Door trainings, etc.)<p></p><h2 class="jobSectionHeader"><b>
Preferred Qualifications...</b></h2><p><i>
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.</i></p><p></p>
Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing<p></p><h2 class="jobSectionHeader"><b>
Primary Location...</b></h2><p></p>
1433 S SAM HOUSTON BLVD, HOUSTON, MO 65483-2131, United States of America<p></p>
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.</div>

(USA) Stocking 1 Coach, Non-Complex, Management

PNC Financial Services Group

Job Profile
<br><br>
Position Overview
<br>At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Teller within PNC's retail organization, you will be based in Houston, TX.
<br><br>
PNC is an in-office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location.
<br><br>
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
<br><br>
Job Description
<br>Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.
<br>Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
<br>Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
<br>Applies product and procedural knowledge to solve customer's problems.
<br>Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.
<br><br>
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
<br>Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
<br>Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
<br><br>
To learn more about this and other opportunities on our team Watch this video .
<br><br>
Qualifications
<br><br>
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
<br><br>
Preferred Skills Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales
<br><br>
Competencies Accuracy and Attention to Detail, Addressing Customer Needs, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs
<br><br>
Work Experience Roles at this level typically do not require a university / college degree, high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties. Prior experience is not required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
<br><br>
Education No Degree
<br><br>
Certifications No Required Certification(s)
<br><br>
Licenses No Required License(s)
<br><br>
Benefits
<br>PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
<br><br>
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
<br><br>
To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .
<br><br>
Disability Accommodations Statement
<br><br>
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
<br><br>
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
<br><br>
Equal Employment Opportunity (EEO)
<br><br>
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
<br><br>
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
<br><br>
California Residents
<br><br>
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Teller - Barker Cypress

Job Profile
<br><br>
Position Overview
<br>At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Personal Banker within PNC's retail organization, you will be based in Houston, TX.
<br><br>
<ul>
<li>Bilingual Spanish Preferred.</li>
</ul>
PNC is an in-office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location.
<br><br>
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
<br><br>
Job Description
<br>Acquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.
<br>Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.
<br>Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
<br>Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
<br>Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.
<br><br>
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
<br>Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
<br>Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
<br><br>
To learn more about this opportunity, please watch this video .
<br><br>
Qualifications
<br><br>
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
<br><br>
Preferred Skills Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales
<br><br>
Competencies Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting., Retail Lending, Selling., Understanding Customer Needs
<br><br>
Work Experience Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
<br><br>
Education No Degree
<br><br>
Certifications No Required Certification(s)
<br><br>
Licenses Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
<br><br>
Benefits
<br>PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
<br><br>
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
<br><br>
To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .
<br><br>
Disability Accommodations Statement
<br><br>
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
<br><br>
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
<br><br>
Equal Employment Opportunity (EEO)
<br><br>
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
<br><br>
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
<br><br>
California Residents
<br><br>
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Personal Banker - Heights

Hines

<div>Overview:
<div>
When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company&rsquo;s esteemed annual list of the World&rsquo;s Most Innovative Companies, as well as recognition as one of U.S. News &amp; World Report&rsquo;s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.</div>
Responsibilities:
<div>
The Business Transformation Analyst position is primarily focused on supporting Business Transformation (&ldquo;BT&rdquo;) initiatives. This role will assist with process and system documentation, operational support for projects, enhancements, reporting, etc. to align with the Firm's strategic Initiatives while working with Firm's Business Customer and Hines Technology and Data teams (and or external vendor technology). Responsibilities include, but are not limited to:</div><br>
<div></div><ul><li>
Build an understanding of critical business functions and work with business personnel to understand pain points; places to create efficiencies</li><li>
Work with Business Transformation Manager(s) to determine what tools are best suited to produce solutions.</li><li>
Support the assessment of business processes; identify opportunities for optimization, assist in developing and implementing solutions including user acceptance testing, and document results of discovery and requirements analysis. Support discovery meetings with cross-functional stakeholders to share ideas and findings; assist with documenting lessons learned and creating opportunities for economies of repetition.</li><li>
Develop training material for subject areas as needed for the benefit of other groups, and for newly implemented systems.</li><li>
Provide recommendations to Business Transformation Manager(s) on proper course of action for a given process using discovery findings as support.</li><li>
Support product owners for newly implemented systems or processes. Coordinate with stakeholders and Business Transformation Manager(s) to construct operational plan, scalable operating procedures and establish monitoring strategy for all newly implemented business processes.</li><li>
Assist with change management to properly offboard to appropriate process owners where applicable.</li><li>
Maintain and expand knowledge of current Hines business technology initiatives to map business needs to those solutions.</li><li>
Collaborate with Business Transformation Manager(s) on managing projects, developing project plans, monitoring performance, and using knowledge of other team members to assess BT use cases.</li><li>
Update project plans and alert Business Transformation Manager(s) when significant risks develop and assist in optimizing existing internal project management methodology; tailored for the needs of the project.</li></ul>
Qualifications:
<div>
Minimum Requirements include:</div><br>
<div></div><ul><li>
Bachelor&rsquo;s Degree in Business Administration, Information Systems, or a related field from an accredited institution is strongly preferred.</li><li>
Two or more years of experience assisting with implementing new business processes or technologies, including software testing and training or relevant real estate for Firm experience.</li><li>
Proficiency in the following technology platforms: Microsoft Word, Excel, PowerPoint, Smartsheet, flow chart software; eagerness to learn new tools to utilize as solutions.</li></ul>
Closing:
<div>
At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion&sup1; of assets across such property types as living, office, retail, mixed-use, logistics and life science projects &ndash; all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.</div><div><br>
While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.</div><div><br>
Hines is proud to be named to Fast Company&rsquo;s prestigious annual list of the World&rsquo;s Most Innovative Companies for 2024. &sup1;Includes both the global Hines organization and RIA AUM as of December 31, 2023.</div><div></div><div><i><br>
We are an equal opportunity employer and support workforce diversity.</i></div><div></div><div><i><br>
No calls or emails from third parties at this time please.</i></div></div>

Analyst - Business Transformation

Music & Arts

<p></p><div><p>Music &amp; Arts, (a division of Guitar Center) is the nation&rsquo;s largest school music dealer in band/orchestra rentals, instrument repairs and private lessons in the USA. We are seeking a Business Development Sales Specialist (we call them Education Account Managers) to work with and build relationships with schools from grade schools to high schools.</p>
<p>Our Education Account Managers are the frontline relationship builders, problem solvers, and community partners who help music programs thrive.</p>
<p>You will serve as the primary conduit between Music &amp; Arts and the schools within your assigned territory. You will cultivate educator relationships, drive rental, repair, and product growth, expand program adoption, and represent Music &amp; Arts as a trusted partner to students, teachers, and the broader school community.</p>
<p><b>Essential Functions (not all-inclusive):</b></p>
<p><b>Relationship Development &amp; Territory Growth</b></p>
<ul><li>Build meaningful, trust-based relationships with music educators, administrators, and district decision-makers.</li>
</ul><ul><li>Expand Music &amp; Arts&rsquo; footprint using our database and prioritized regional school lists.</li>
</ul><ul><li>Establish weekly outreach rhythms (calls, emails, school visits, virtual meetings).</li>
</ul><ul><li>Develop strategic territory plans focused on new school programs, educator support, and local engagement.</li>
</ul><p><b>Sales Activity &amp; Pipeline Discipline</b></p>
<ul><li>Achieve weekly expectations for educator conversations, meetings, and school visits.</li>
</ul><ul><li>Respond to all inbound leads within 24 hours.</li>
</ul><ul><li>Maintain complete, accurate pipeline documentation in Salesforce, including next steps, dates, meeting notes, and opportunity stages.</li>
</ul><ul><li>Drive net-new program creation, renewals, and expansions across rentals, repairs, and product categories.</li>
</ul><ul><li>Partner with Regional Logistics Coordinators (RLCs) to stay focused on client-facing activity.</li>
</ul><p><b>Community Engagement &amp; Store Activation</b></p>
<ul><li>Work closely with local Music &amp; Arts and Guitar Center stores to host educator nights, community events, and back-to-school events.</li>
</ul><ul><li>Promote in-store resources, coupons, and promotional programs for educators and parents.</li>
</ul><ul><li>Support store-based music education initiatives and recruitment events that attract families and build long-term loyalty.</li>
</ul><ul><li>Drive school traffic to nearby stores to increase brand visibility and educator engagement.</li>
</ul><p><b>Customer Support &amp; Educator Service Excellence</b></p>
<ul><li>Serve as the primary point of contact for educators, ensuring timely resolution of issues related to rentals, repairs, and product needs.</li>
</ul><ul><li>Work collaboratively with stores, repair shops, customer service, and RLC partners to ensure seamless educator support.</li>
</ul><ul><li>Maintain exceptional professionalism, responsiveness, and ownership in all educator interactions.</li>
</ul><ul><li>Proactively identify and resolve friction points before they impact customer experience.</li>
</ul><p><b>Culture &amp; Leadership Behavior</b></p>
<p>As a representative of Music &amp; Arts&rsquo; renewed culture, the Ed Account Manager is expected to:</p>
<ul><li>Lead with optimism, service, and professionalism.</li>
</ul><ul><li>Model accountability &mdash; avoid negativity, blame, or disengagement.</li>
</ul><ul><li>Embrace coaching, continuous improvement, and a set productivity cadence.</li>
</ul><ul><li>Contribute to a positive team environment and support peer success.</li><br>
</ul><br>
<p><b>About Music &amp; Arts</b></p>
<p>Music &amp; Arts embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.</p>
<p>The first Music &amp; Arts was located in a small house in Bethesda, MD and run by founder Benjamin O'Brien. When Music &amp; Arts opened its doors in 1952, we offered printed music, music lessons, dance lessons, and art supplies. Ben decided shortly after opening his business that he wanted to focus on music to better serve his customers - a decision that remains intact to this day.</p>
<p>Since the 1990's, Music &amp; Arts has expanded nationwide through organic growth and a series of acquisitions and mergers with other music dealers. In 2005, Music &amp; Arts joined forces with American Music to become the largest band and orchestra instrument retailer in the United States. Based in Frederick, MD, Music &amp; Arts is now part of the Guitar Center enterprise and comprises 225+ retail stores, 200+ educational representatives, and 250+ affiliate locations.</p><p><b>
Skills, Experience and Education:</b></p>
<p><b>Minimum Requirements:</b></p>
<ul><li>Sales, customer engagement, or community relations experience.
</li></ul><ul><li>Excellent communication and relationship-building skills.</li>
</ul><ul><li>Ability to travel throughout assigned territory.</li>
</ul><ul><li>Proficiency in Microsoft Office; ability to learn CRM systems.</li>
</ul><ul><li>Valid driver&rsquo;s license and auto insurance.</li>
</ul><ul><li>Ability to lift up to 50 pounds.</li>
</ul><p><b>Preferred:</b></p>
<ul><li>Experience working with music educators or school districts.</li>
</ul>Bilingual capability (especially Spanish).<br>
<ul><li>
</li>
Bachelor&rsquo;s degree in Music Education, Performance, Music Business, or equivalent experience.<br>
<li>
</li>
<li>Strong practical understanding of band &amp; orchestral instruments</li>
</ul><p><b>Why Music &amp; Arts? Here's just some of the rewards:</b><br>
Pay Rate: $45,000 - $55,000 annually plus commission depending on location, background, and experience.<br>
This position also includes a company vehicle.<br>
For our employees who are musicians we offer the unique opportunity of gig leave-take time off to share your music with the world and return to your job after your tour! Music &amp; Arts offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.<br>
The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.<br>
<b>Love</b> <b>this</b> <b>gig</b> <b>and</b> <b>want</b> <b>to</b> <b>apply?</b></p>
<p>Send your resume and cover letter today along with salary expectations!</p>
<p>Music &amp; Arts is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐ related requirements.</p>
<p>If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‐818-735-8800 ext. 2862 or by sending an email to recruiting@guitarcenter.com.</p></div>

Education Account Manager

Explore 562+ Account manager u s retail in Houston this May. Find roles across top companies and apply now to boost your career.