account manager / sales support specialist

account manager

account manager - ne houston Jobs in Houston

account manager - ne houston

account manager - u.s. retail Jobs in Houston

account manager - u.s. retail

account manager / sales support specialist Jobs in Houston

accounting manager

associate account manager u s retail

The Home Depot

Position Purpose: The DC Operations Manager is responsible for the success of assigned functions within a complex distribution center environment to ensure that it is an outstanding place to work. The DC Operations Manager may be responsible for the supervision of one or more of the following: Inbound Operations (Unloading and Receiving), Warehouse Operations (Pick-Pack, Break-Pack), Outbound Operations (Loading), Transportation Operations (Yard, Carrier Relations) and/or Office Operations (e.g., Transportation Coordinators, Customer Service Associates, General Office Associates). The DC Operations Manager works with the General Manager or DC Assistant General Manager to develop strategies and objectives to maximizing productivity and leverage expenses for the Home Depot distribution center. DC Operations Managers must analyze trends, solve problems and motivate and develop themselves and associates in order to maximize contribution to the DC success - typically manages through several Supervisors to achieve results from a large number of hourly associates. Key Responsibilities: 20% Managing to ensure operational excellence in all warehouse areas, efficient operations of warehouse management system(s) and related equipment, inventory is received appropriately and efficiently and safely processed in the warehouse, proper layout of warehouse and product placement, and proper maintenance and organization of all warehouse areas so that it's appearance is conducive to creating a perfect load for our Stores and Customers 20% Assists GM or AGM with the evaluation of the effectiveness of and recommends alternatives for work methods, procedures, controls and staffing to achieve accurate and timely movement and processing of product; manage to ensure warehouse layout is optimally aligned for maximum efficiency as seasonality and inventory needs require. 15% Assists GM and/or AGM with the DC's financial, operational, people and process and service related objectives to drive continuous improvement and efficiency gains to reduce overall cost-to-serve; leads associates, and peers to anticipate and solve problems and plan for upcoming events, seasonal changes, etc. Depending on DC, may assist in management of 3PL provider to ensure optimal performance and metrics are achieved. 15% Coaches, trains, and develops Associates informally and through formal training programs, providing both informal (e.g. on-floor coaching) and formal (e.g. written evaluation) job performance based feedback. Maintains a union free work environment by creating an employee-centered work place that demonstrates care and concern for all Associates. 15% Ensures a culture of safety throughout the organization by following Home Depot safety policies and procedures - monitor DC safety, physical security and operational metrics on a daily, weekly and monthly basis 15% Depending on need, may work with the GM to manage relationship with #3PL onsite delivery or transportation agent for all outbound loads, review transportation carrier performance with transportation Associates Direct Manager/Direct Reports: Reports to DC General Manager I/II or Assistant General Manager Accountable for direct supervision of the work activities of others. In addition to personnel issues - including selection, termination, performance appraisal and professional development of subordinates. Travel Requirements: Typically requires overnight travel less than 10% of the time. Physical Requirements: Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward. Working Conditions: Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness. Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the United States. Preferred Qualifications: Bachelors Degree concentrating in Operations Management, Business or Supply Chain Proficiency in Microsoft Outlook, Word and Excel software applications Previous change management experience (driving, influencing and inspiring change through communication at all impacted levels). Ability to work a flexible schedule. Ability to be on-call at various times.. Must be able to work weekends and holidays. Must be open to relocation. Because of the nature of Retail Distribution, your flexibility to relocate will translate into increased opportunities for advancement. Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: No additional education Minimum Years of Work Experience: 2 Preferred Years of Work Experience: No additional years of experience Minimum Leadership Experience: None Preferred Leadership Experience: None Certifications: None Competencies: Acts with Integrity: Demonstrates responsible, ethical and honest behavior in all Home Depot roles, tasks and responsibilities; models The Home Depot values. Problem Solving: Reacts quickly and appropriately to problems in the DC; follows-up in a timely manner to issues not immediately resolvable; ties all loose ends. Customer Driven: Creates a customer-focused environment in which excellent service is provided to all Customers; sees business through the eyes of the Customer. Gets Things Done: Motivates self and others to accomplish important objectives despite a complex environment and multiple demands; creates a sense of urgency; delegates appropriately. Communicates Effectively: Communicates clearly and concisely with all audiences; keeps others informed and listens carefully to input and feedback; adapts messages to fit audience. Plans Strategically: Demonstrates the ability to determine goals, direction and action steps necessary to maximize short-term and long-term. Ground-Engaged: Demonstrates a comprehensive understanding of The Home Depot business and how his/her actions affect the business; uses this knowledge to make effective business decisions; knows the competition and the industry; foresees future challenges and takes action to address them. Building Relationships: Establishes trust and credibility with people over time; establishes rapport with people; has smooth working relationships with people inside and outside of the organization. Champions Development: Seeks knowledge about the strengths and weaknesses of his/her self and Associates; takes steps to maximize development of both self and Associates. Stress Tolerance: Maintains a positive attitude; maintains a high volume, high quality workload under demanding conditions (e.g., short time frame). Safety Orientation: Enforces safety policies and procedures; is a safety role model; holds Associates to a high safety standard.

Operations Manager

Quorum Software

<div>Strategic Account Manager &ndash; Utilities Sector
Location: Houston, Texas or US Remote
Model of Work: Hybrid if located in Houston, TX or Remote with Travel if the work location is US &ndash; Remote 
Are you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil &amp; gas transformation.
Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors, throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies.
Overview
We are seeking a dynamic individual to join our North America sales team as a Strategic Account Manager (SAM) for our midstream software solutions. The Senior SAM will be part of an extraordinary team delivering innovative business process software solutions for the Oil &amp; Gas industry. 
As a SAM, you will build and maintain pre- and post-sales relationships with Quorum&rsquo;s customers while achieving both short- and long-term sales goals. Our solutions architects and consultants provide technical expertise, while you focus on engaging both existing and prospective clients&mdash;nurturing current relationships and expanding Quorum&rsquo;s footprint in key North America energy accounts. 
Responsibilities<ul><li>
Develop comprehensive account plans for assigned accounts</li><li>
Collaborate with internal resources (Solutions Architects, Solution Consultants, Services team) to craft compelling client messaging and ensure exceptional Total Customer Experience</li><li>
Build trust-based, mutually beneficial relationships with principal customer sponsors, including executives and analysts</li><li>
Formalize account strategies to maximize customer share across all products and services</li><li>
Lead company-to-company relationships to enhance competitive advantage</li><li>
Achieve targeted sales goals through effective resource management</li><li>
Identify new opportunities and build credibility with customers</li><li>
Comply with Quorum and client policies and systems (CRM, HR, etc.)</li><li>
Maintain current knowledge of Quorum offerings, market trends, and industry best practices</li><li>
Contribute to team collaboration and a cooperative, high-performing environment</li><li>
And other duties as assigned.</li></ul>
Objectives<ul><li>
Achieve sales objectives and growth targets</li><li>
Strengthen relationships with existing clients across business units</li><li>
Maintain account profiles and executive briefing documents</li><li>
Promote structured communication across virtual account teams</li><li>
Define account strategies and formulate actionable plans</li><li>
Manage special deals with full authorization and documentation</li><li>
Collaborate with Product Management, Marketing, and R&amp;D to validate and communicate product features to clients</li><li>
Deliver value propositions to customers and influence their strategic decisions</li></ul> 
Requirements<ul><li>
At least 10 years of experience in account management or software sales</li><li>
Previous sales experience within the Utilities sector preferred</li><li>
Bachelor&rsquo;s degree or equivalent experience in a related technical or business discipline</li><li>
Strong presentation, negotiation, and strategic proposal skills</li><li>
Ability to identify opportunities and close deals</li><li>
Self-motivated, innovative, and able to work independently while leveraging internal/external resources</li><li>
Excellent communication and interpersonal skills</li><li>
Demonstrated success in developing and implementing software sales strategies</li><li>
Strong organizational skills with ability to manage multiple client demands</li><li>
Knowledge of oil and gas industry trends, particularly upstream operations</li><li>
Ability to influence stakeholders at all organizational levels</li><li>
Ability to prepare business, technical, and financial solution briefings</li><li>
Experience delivering presentations to executives, leaders, and analysts</li><li>
Passion for technology and results-oriented mindset</li><li>
Fluent in English, both written &amp; verbal</li></ul> 
Additional Details<ul><li>
Salary commensurate with experience ($XXX - XXX US Dollars) with bi-weekly pay via direct deposit. Posted salary ranges are made in good faith. Quorum Software reserves the right to adjust ranges depending on the qualifications, experience, training, work history, and geographic location of the selected candidate.</li><li>
Background Check: The successful candidate will need to successfully complete the following clearances: Criminal History Check, Education Verification, Employment Verification, Driver&rsquo;s License Verification and passport/ID validation.</li><li>
Visa Sponsorship: Employment eligibility to work with Quorum Software in the United States is required as the company will not pursue visa sponsorship for this position. The successful candidate will be required to ensure they maintain and renew any visas or permits that grant employment eligibility where applicable.</li></ul> 
About Quorum Software 
Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since 1998, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,800+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit quorumsoftware.com.
Quorum Diversity Statement: At Quorum, we are committed to fostering, cultivating, and preserving a culture of belonging. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equity and equality and believe deeply in diversity of race, gender, sexual orientation, age, religion, ethnicity, national origin, ability, neurodiversity and all the other characteristics that make us unique. 
Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, ancestry, veteran status, disability, genetic information, or any other basis protected by law.
Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department
Our company uses E-Verify to confirm the employment and eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
Recruitment Scam Alert: Quorum Software does not charge fees, request payments, conduct interviews via messaging apps, or request the installation of software at any stage of the recruitment process. All legitimate recruitment activities are conducted exclusively through our official careers website (www.quorumsoftware.com/careers) and email addresses ending in @quorumsoftware.com. Any communication that does not originate from these official channels should be considered unauthorized and may be reported to careers@quorumsoftware.com</div>

Strategic Account Manager – Utilities Sector (Hybrid Work Model)

Stinte, LLC

Job SummaryWe are seeking a dynamic and detail-oriented Accounting Manager to join our accounting team and ensure the accuracy, compliance, and integrity of our financial operations. In this pivotal role, you will oversee a broad range of accounting functions, including financial reporting, regulatory compliance, and internal controls. Your expertise will drive the organization&rsquo;s financial health, support strategic decision-making, and uphold the highest standards of accounting practices. This position offers an exciting opportunity to influence our financial processes while fostering a collaborative and innovative work environment.Duties<ul><li>Manage and oversee all aspects of corporate accounting functions, including general ledger reconciliation, accounts payable and receivable management, and journal entries.</li><li>Ensure compliance with GAAP (Generally Accepted Accounting Principles), SEC reporting standards, SOX (Sarbanes-Oxley Act) requirements, and other regulatory frameworks relevant to our operations.</li><li>Lead month-end and year-end closing processes, preparing accurate financial statements and reports for internal stakeholders and external regulators.</li><li>Conduct balance sheet reconciliations, bank reconciliations, and account analysis to maintain precise financial records.</li><li>Supervise the preparation of tax filings, regulatory reports, and support audits by external auditors.</li><li>Implement and monitor internal controls to safeguard confidential information and ensure adherence to compliance standards.</li><li>Collaborate with cross-functional teams on budgeting, forecasting, financial analysis, and cash flow management initiatives.</li><li>Stay updated on changes in securities law, governmental accounting standards, and industry best practices to continuously improve processes.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Accounting, Finance or a related field; CPA certification is highly preferred.</li><li>Extensive experience in public accounting or corporate finance with a strong background in financial statement preparation and analysis.</li><li>Proven expertise in technical accounting areas including GAAP compliance, SEC reporting, SOX controls, and international accounting standards where applicable.</li><li>Demonstrated knowledge of financial software such as Sage, Xero, or similar systems; proficiency with Microsoft Office Suite&mdash;especially spreadsheets&mdash;is essential.</li><li>Strong understanding of non-profit accounting principles (including LIHTC), governmental accounting practices, and securities law considerations.</li><li>Experience managing accounts payable/receivable processes along with bank reconciliations and account reconciliation procedures.</li><li>Excellent analytical skills with the ability to interpret complex financial data accurately.</li><li>Leadership qualities with a focus on mentoring team members in accounting best practices while fostering a collaborative environment.</li><li>Ability to handle confidential information discreetly while ensuring compliance with all regulatory requirements.</li></ul>Join us as an Accounting Manager to join our finance team toward operational excellence! Bring your expertise in financial management&mdash;covering everything from technical accounting nuances to strategic planning&mdash;and help us shape a resilient financial future for our organization!Pay: $24.00 - $28.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Accounting Manager

Collins Auto Care

About UsCollins Auto Care is a growing, high-volume independent automotive repair facility in Houston with a strong team, established systems, and a culture built around training, accountability, continuous improvement, and an exceptional customer experience.We are seeking an experienced General Manager to lead our daily operations, develop our team, strengthen our culture, and help guide the company through its next stage of growth.While automotive experience is valuable, it is not required. We are especially interested in leaders from high-volume restaurants, hotels, hospitality, luxury retail, and other customer-focused service industries. We believe strong leadership, operational discipline, hospitality, and customer obsession are often harder to teach than automotive systems and processes.We can teach automotive systems and processes.We need someone who already understands leadership, hospitality, accountability, and what it means to take exceptional care of people.Why This Is a Different OpportunityWe are not looking for someone to simply maintain the operation.We are looking for a strong leader who can develop people, improve systems, raise standards, strengthen the customer experience, and help move the company forward.Collins Auto Care is an established, process-driven company with steady car count, professional systems, and a team committed to getting better.We invest heavily in training, leadership development, and continuous improvement.We are closed on weekends because we believe people perform better when they have time for their families and lives outside of work.This is a hands-on leadership position for someone who is comfortable leading from the floor, coaching in real time, reviewing performance, solving problems, and taking ownership of results.Customer ExperienceCustomer experience is not a department at Collins Auto Care. It is part of every decision we make.We are looking for a General Manager who understands that every phone call, greeting, update, handoff, and vehicle delivery shapes the customer&rsquo;s opinion of our company.The right leader will consistently look for ways to make the customer experience easier, more professional, more personal, and more memorable.Our goal is not simply to provide good service.Our goal is to earn trust, build long-term relationships, and create an experience customers want to tell others about.Customer obsession is a requirement for this position.ResponsibilitiesAs General Manager, you will be responsible for leading the daily operation of the company and ensuring the business runs with consistency, urgency, professionalism, and accountability.Responsibilities include:<ul><li>Lead, coach, develop, and support Service Advisors, Technicians, Porters, and support staff</li><li>Create and maintain a culture of accountability, teamwork, professionalism, and continuous improvement</li><li>Protect and improve the customer experience from the first phone call through vehicle pickup</li><li>Set and reinforce clear expectations for communication, hospitality, quality, and follow-through</li><li>Lead the daily flow of the shop from the morning meeting through end-of-day execution</li><li>Ensure customers receive timely, clear, and proactive communication</li><li>Drive sales, gross profit, car count, average repair order, productivity, and customer satisfaction</li><li>Ensure vehicles move through the shop efficiently and professionally</li><li>Hold the team accountable to company processes, inspection standards, communication expectations, and timelines</li><li>Coach Service Advisors on customer communication, sales, estimates, approvals, and follow-up</li><li>Support Technicians in inspection quality, estimating, productivity, efficiency, and communication</li><li>Lead daily meetings and reinforce company goals and priorities</li><li>Review key performance indicators and take action when results are below expectations</li><li>Help recruit, onboard, train, and develop team members</li><li>Maintain a clean, professional, organized, high-standard facility</li><li>Work directly with ownership on staffing, operations, culture, leadership development, and growth</li></ul>What We Are Looking ForWe are looking for a strong people leader who understands that exceptional results come from clear expectations, consistent coaching, accountability, and genuine care for employees and customers.The right candidate will have:<ul><li>Proven leadership or management experience</li><li>Experience leading and developing teams in a fast-paced service environment</li><li>A strong background in hospitality, restaurant management, hotel management, luxury service, customer service, retail leadership, automotive service, or a similar industry</li><li>A genuine passion for creating exceptional customer experiences</li><li>Strong communication, coaching, and team-development skills</li><li>The ability to hold people accountable without creating unnecessary conflict or drama</li><li>High urgency and strong follow-through</li><li>Excellent attention to detail</li><li>Strong organizational and problem-solving skills</li><li>Comfort reviewing reports, tracking performance, and managing measurable goals</li><li>A professional appearance and communication style</li><li>The ability to remain calm, positive, and solutions-focused in a busy environment</li><li>The willingness and ability to learn automotive systems, terminology, workflow, and processes</li><li>A clean driving record</li></ul>Automotive repair management experience is helpful, but it is not required for an exceptional leader with a strong hospitality or customer-service background.Restaurant and Hospitality ExperienceExperience in restaurant, hotel, hospitality, or other high-service environments is a major advantage for this role.Many of the skills required to lead a successful high-volume restaurant or hospitality operation transfer directly into our business, including:<ul><li>Leading people during busy, high-pressure days</li><li>Creating consistent and memorable customer experiences</li><li>Coaching employees in real time</li><li>Maintaining standards when volume increases</li><li>Managing staffing, workflow, productivity, and customer expectations</li><li>Recognizing and solving problems before customers are affected</li><li>Creating consistency across the entire customer journey</li></ul>You do not need to know everything about cars on day one.You do need to understand people, leadership, service, standards, urgency, and accountability.You May Be a Great Fit IfYou notice when a customer has been waiting too long.You recognize when a team member needs coaching before a small issue becomes a larger problem.You understand that small details can have a major impact on the customer experience.You do not wait for the owner to tell you what is broken.You see the issue, take ownership, and work with the team to improve it.You believe strong leadership means setting clear expectations, developing people, protecting standards, and helping the team succeed.You are comfortable making decisions, having difficult conversations, and being accountable for results.This May Not Be the Right Fit IfThis position may not be the right fit if:<ul><li>You view customer service as simply being friendly</li><li>You avoid difficult conversations</li><li>You need constant direction</li><li>You are uncomfortable being measured by results</li><li>You believe being busy is the same as being productive</li><li>You regularly blame employees, customers, the market, or circumstances without first looking for solutions</li><li>You believe standards should change when the company gets busy</li><li>You want the title of General Manager more than the responsibility that comes with it</li></ul>We are looking for a leader, not a placeholder.Schedule<ul><li>Monday through Friday</li><li>No weekends</li><li>Full-time</li><li>Day shift</li></ul>Benefits<ul><li>No weekends</li><li>Paid holidays</li><li>Paid time off</li><li>Paid birthday</li><li>Health, dental, and vision benefits</li><li>Paid training</li><li>Professional development</li><li>Leadership development</li><li>Strong company culture</li><li>Long-term growth opportunity</li><li>Established company with steady customer demand</li><li>Modern systems and processes</li><li>Clean, professional work environment</li></ul>CompensationPerformance-based payPreferred Experience<ul><li>Leadership or management: 5+ years preferred</li><li>Restaurant, hotel, hospitality, luxury retail, customer service, or automotive management experience preferred</li><li>Experience leading and developing a team</li><li>Experience managing a high-volume service operation</li><li>Experience with sales, customer satisfaction, staffing, productivity, or operational performance</li><li>Automotive industry experience is helpful but not required</li></ul>Why Join Collins Auto Care?This is an opportunity to help lead an established company that is still growing.You will have the ability to make a meaningful impact on the team, the culture, the customer experience, and the future of the business.We are looking for someone who wants more than another management job.We want a leader who takes pride in developing people, improving systems, creating exceptional experiences, and leaving the organization better than they found it.If that sounds like the kind of responsibility you have been looking for, we would like to hear from you.Pay: $90,000.00 - $200,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Automotive General Manager – High-Volume Auto Repair Shop

Houston Symphony Society

<div>Job Title: Chorus Librarian
Department: Artistic
Reports to: Senior Director, Artistic Planning
Status: Part-time, Hourly
(Position averages approximately 10 hours per pay period but schedule must be flexible, and workload varies significantly depending on the time of year and whether the chorus is rehearsing, performing or occasionally traveling.)
Please include a cover letter and resume when applying.
Essential Job Functions:
<ul><li>Assist in music collating and preparation for distribution as necessary</li><li>
Oversee music distribution at rehearsals</li><li>
Oversee process of rented/borrowed music returns and accounting for each member's music</li><li>
Maintain chorus library</li><li>
Upload music markings and other musical information to the chorus portal on the website as needed</li><li>
Communicate with staff chorus manager and other staff as needed as to outstanding music owed by members</li><li>
Retrieve music from library and ensure delivery of music to rehearsal and/or performance location(s)Work with chorus manager and other relevant staff to evaluate, develop and maintain music policies and procedures</li><li>
Respond to members' questions regarding music policies and procedures</li><li>
Coordinate with chorus manager and other relevant staff to ensure music is available to singers in a timely manner</li><li>
Respond to external music library inquiries</li><li>
Coordinate with the orchestra library as needed.</li><li>
Other duties as assigned</li></ul>
<ul><li>Degree in Music strongly preferred</li><li>
Orchestral and/or choral library experience required</li><li>
Must have a positive manner, strong interpersonal skills, and collaborative teamwork style</li><li>
Must possess keen organizational skills</li><li>
Must be a self-starter capable of managing multiple tasks and able to follow them through to completion</li><li>
Should be a clear, concise communicator in writing as well as in public speaking
</li><li>Experience in organizing groups and working with volunteers is desired</li><li>
Able and willing to delegate</li><li>
Able to navigate the electronic music library database, and adequate computer skills</li><li>
Experience with OPAS or other similar software is a plus</li></ul></div>

Chorus Librarian

Vst Bio Corporation

We are seeking a reliable and customer-focused Remote Customer Service Specialist to provide exceptional support to customers through phone, email, chat, and other communication channels. The ideal candidate is professional, empathetic, detail-oriented, and skilled at resolving customer questions while delivering a positive customer experience. <h2>Responsibilities</h2><ul><li>Respond to customer inquiries promptly and professionally via phone, email, live chat, and other support platforms.</li><li>Identify customer needs and provide accurate information about products, services, policies, and procedures.</li><li>Resolve customer concerns, complaints, and service issues while maintaining a positive and helpful attitude.</li><li>Document customer interactions, issues, and resolutions in customer relationship management (CRM) systems.</li><li>Process orders, account updates, returns, refunds, or service requests as needed.</li><li>Escalate complex issues to appropriate teams while ensuring timely follow-up.</li><li>Maintain a high level of customer satisfaction and meet performance goals.</li><li>Follow company guidelines, security procedures, and quality standards.</li><li>Work independently in a remote environment while staying connected with team members.</li><li> </li></ul><h2>Qualifications</h2><ul><li>Customer service training is a plus.</li><li>Previous experience in customer service, call center, help desk, retail, hospitality, or a related field preferred.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and decision-making abilities.</li><li>Ability to remain patient, professional, and courteous in challenging situations.</li><li>Comfortable using computers, customer service software, CRM platforms, and online communication tools.</li><li>Strong attention to detail and ability to manage multiple tasks.</li><li>Ability to work independently while meeting deadlines and performance expectations.</li><li> </li></ul><h2>Remote Work Requirements</h2><ul><li>Reliable high-speed internet connection.</li><li>Quiet, professional workspace suitable for customer interactions.</li><li>Ability to use company-provided systems and communication tools.</li><li>Availability to work assigned schedules, including possible evenings, weekends, or holidays depending on business needs.</li><li> </li></ul><h2>Preferred Skills</h2><ul><li>Experience with ticketing systems or CRM software.</li><li>Bilingual or multilingual communication skills.</li><li>Experience supporting customers in a remote or virtual environment.</li><li>Strong typing and data-entry skills.</li><li> </li></ul><h2>Compensation &amp; Benefits</h2><ul><li>Competitive pay based on experience.</li><li>Remote work flexibility.</li><li>Training and professional development opportunities.</li><li>Health, wellness, and employee benefits (where applicable).</li><li>Opportunities for career growth within the organization.</li></ul>

Remote Customer Service Specialist

Marriott International

<div>Additional InformationOvernight shift 
Job Number26084877 
Job CategoryRooms &amp; Guest Services Operations 
Location5060 W Alabama St, Houston, Texas, United States, 77056 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>Nuestro trabajo no consiste solo en que el registro de entrada o salida del hu&eacute;sped sea fluida. Adem&aacute;s de eso, se trata de construir una experiencia que sea &uacute;nica y memorable para el hu&eacute;sped. Nuestros Expertos en experiencias de los hu&eacute;spedes toman la iniciativa para ofrecer una amplia gama de servicios que gu&iacute;en a nuestros hu&eacute;spedes en su estad&iacute;a. Se sienten empoderados para estar en movimiento y hacer lo que hay que hacer en cada momento. Ya est&eacute;n realizando tareas operativas, ocup&aacute;ndose de solicitudes de los hu&eacute;spedes, completando informes o comentando eventos y lugares destacados del &aacute;rea local, los Expertos en la experiencia del hu&eacute;sped consiguen que esas transacciones sean parte de la experiencia del hu&eacute;sped.<div> 
</div><div></div>Al margen de cu&aacute;l sea su puesto, hay una serie de cosas fundamentales para el &eacute;xito (crear un espacio de trabajo seguro, seguir las directrices y procedimientos de la compa&ntilde;&iacute;a, respetar la confidencialidad, proteger los activos de la compa&ntilde;&iacute;a, mantener los est&aacute;ndares de calidad y asegurarse de que su uniforme, apariencia personal y comunicaci&oacute;n sea profesional. Los Expertos en la experiencia del hu&eacute;sped est&aacute;n siempre en marcha (se ponen de pie, se sientan, andan durante largos ratos) y se implican en todo tipo de tareas (mover cosas, levantar, llevar, empujar y colocar objetos de menos de 10 libras sin ayuda). Es fundamental que los Expertos en la experiencia del hu&eacute;sped hagan siempre bien esas tareas (y otras tareas razonables que se les solicite) para que los hu&eacute;spedes est&eacute;n satisfechos y el hotel funcione.<div> 
</div><div></div>APTITUDES DESEABLES<div> 
</div>Educaci&oacute;n: T&iacute;tulo de estudios secundarios o certificado equivalente de un programa de Desarrollo de Educaci&oacute;n General<div> 
</div>(General Educational Development, GED).<div> 
</div>Experiencia laboral af&iacute;n: No se requiere experiencia laboral af&iacute;n.<div> 
</div>Experiencia como supervisor: No se requiere experiencia como supervisor.<div> 
</div>Licencia o certificaci&oacute;n: Ninguna<div> 
</div></div><div></div>En Marriott International, nos comprometemos a ofrecer igualdad de oportunidades, a hacer que todos se sientan bienvenidos y a facilitar el acceso a oportunidades laborales. Promovemos activamente un entorno en el que se valora y celebra la diversidad de or&iacute;genes de nuestros asociados. Nuestra gran fortaleza yace en la exquisita fusi&oacute;n de culturas, talentos y experiencias de nuestros asociados. Nos comprometemos a no discriminar por motivos de discapacidad, condici&oacute;n de veterano u otras caracter&iacute;sticas protegidas por la legislaci&oacute;n vigente.
En Westin, nos comprometemos a empoderar a los hu&eacute;spedes para que recuperen el control y mejoren su bienestar cuando m&aacute;s lo necesitan mientras viajan, asegur&aacute;ndonos de que lleguen a ser la mejor versi&oacute;n de s&iacute; mismos. Para lograr nuestra misi&oacute;n de convertirnos en la marca de bienestar destacada en el sector hotelero, necesitamos empleados apasionados y comprometidos para hacer realidad los programas &uacute;nicos de la marca. Queremos que nuestros empleados adopten sus propias pr&aacute;cticas de bienestar tanto dentro como fuera del hotel. Eres el candidato ideal de Westin si eres apasionado, activo y te enorgulleces de c&oacute;mo mantienes tu bienestar, adem&aacute;s de ser optimista y aventurero. Estar&aacute;s donde puedes llevar a cabo tu mejor trabajo, comenzar&aacute;s a cumplir tu prop&oacute;sito, formar&aacute;s parte de un incre&iacute;ble equipo mundial y te convertir&aacute;s en tu mejor versi&oacute;n.</div></div>

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