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associate

Associate

E3RD

About E3RDE3RD is a curated retail destination specializing in premium and contemporary fashion. We operatewith high standards in presentation, organization, and execution. Our back-of-house operations are justas important as the sales floor, and we are looking for someone who understands that precision drivesperformance.Position OverviewThe Stock Associate is responsible for maintaining operational excellence behind the scenes whiledirectly supporting the sales floor and our e-commerce presence. This role requires strong attention todetail, efficiency under pressure, and pride in organization.Responsibilities<ul><li>Receive, inspect, and accurately process incoming merchandise</li><li>Maintain a highly organized, clean, and efficient stockroom environment</li><li>Tag, sensor, steam, and prepare product to floor-ready standards</li><li>Photograph incoming merchandise with clarity and consistency for e-commerce listings</li><li>Organize and manage digital product assets for online use (as directed)</li><li>Monitor incoming online orders daily and ensure timely, accurate fulfillment</li><li>Prepare, pack, and ship e-commerce orders with attention to presentation and detail</li><li>Monitor inventory levels and proactively support floor replenishment</li><li>Assist with inventory audits, cycle counts, and stock reconciliation</li><li>Support shipment preparation, transfers, and overall operational flow</li><li>Contribute to maintaining a professional and efficient store environment</li></ul>Qualifications<ul><li>Retail or stock experience preferred</li><li>Strong organizational discipline and attention to detail</li><li>Comfortable handling merchandise with care and precision</li><li>Basic familiarity with product photography (iPhone or camera) preferred</li><li>Ability to lift merchandise and remain on your feet throughout shifts</li><li>Dependable, punctual, and team-oriented</li><li>Comfortable operating in a fast-paced, performance-driven retail environment</li><li>Up-to-date knowledge of contemporary fashion trends and industry direction preferred</li></ul>Full-Time | Weekend availability requiredGrowth opportunities availablePay: $18.00 - $20.00 per hourExpected hours: 40.0 per weekBenefits:<ul><li>Employee discount</li></ul>Application Question(s):<ul><li>This role requires Saturday availability. Are you able to commit to that schedule?</li></ul>Ability to Commute:<ul><li>New York, NY 10003 (Required)</li></ul>Work Location: In person

Stock Associate

Franklin Templeton

<div>
 
 Franklin Templeton Private Portfolio Group, LLC (&ldquo;FTPPG&rdquo;) is a wholly-owned subsidiary of Franklin Resources, Inc. FTPPG, together with its sub-advisers, provides investment advisory services in investment programs offered at Sponsor Firms. FTPPG&rsquo;s sub-advisers include, but are not limited to, ClearBridge Investments, Franklin Advisers, Putnam Investment Management, Royce, and Western Asset.
 
 
 
 
 
 According to Cerulli Associates, Franklin is ranked #2 for provider of model-delivered SMAs measured by retail AUM as of 1Q 2025. Model delivered assets were approximately $80 billion as of March 2025. FTPPG is contracted with over 175 sponsor firms, with total assets currently over $135 billion.
 
 
 
 
 
 FTPPG is looking for a Portfolio Associate to join our complex, fast-paced, and team-oriented implementation team. This individual will be primarily responsible for delivering and verifying portfolio changes to the various sponsors (model delivery) and implementing such changes for our discretionary SMAs while being committed to providing clients and investment professionals with exceptional service and support.
 
 
 
 
 
 An ideal candidate has extensive knowledge of the SMA industry, has worked with various SMA programs (Vestmark, Archer, Merrill Lynch, Morgan Stanley, to name a few), and has technical skills to run reports and format products for various uploads.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Model delivery and verification of portfolio changes
 </li>
 <li>
 Trade implementation of separately managed accounts
 </li>
 <li>
 Liaise with various personnel from the specialist investment managers of the Franklin organization (e.g., portfolio management, operations, trading, client service) to transition and invest accounts in accordance with strategy and client guidelines.
 </li>
 <li>
 Raise and invest cash as needed following client directed flows
 </li>
 <li>
 Perform various daily and weekly checks of the account base, e.g., high cash, non-model holdings and respond to ad hoc requests from investment teams
 </li>
 <li>
 Respond to inquiries from Clients, FAs and PM teams
 </li>
 <li>
 Interact with outsourced SMA Service provider on a daily basis
 </li>
 <li>
 Other duties as assigned
 </li>
 </ul>
 
 
 
 
 
 
 Overall Requirements
 
 
 
 <ul>
 <li>
 BA/BS in business or related field
 </li>
 <li>
 3+ years&rsquo; experience in the financial industry
 </li>
 <li>
 Understanding of investment products and securities operations
 </li>
 <li>
 Understanding of model delivery and trade implementation functions in separately managed accounts
 </li>
 <li>
 Ability to analyze problems and provide resolutions
 </li>
 <li>
 Detail-oriented with the ability to work independently and multi-task in a fast-paced environment. Must also be a team player.
 </li>
 <li>
 Excellent communication and organizational skills
 </li>
 <li>
 Proficient in Microsoft Office
 </li>
 <li>
 Working knowledge of Archer a plus
 </li>
 </ul>
 
 
 
 
 
 
 Total Rewards
 
 
 
 
 Our employees have access to a competitive and valuable set of Total Rewards. Our Total Rewards include:
 
 <ul>
 <li>
 Health, wellness and risk benefits to protect employees and their families
 </li>
 <li>
 Retirement savings, stock purchase and other incentive programs to help employees plan for the future
 </li>
 <li>
 Holiday, paid-time-off and other employee programs that support work-life balance
 </li>
 <li>
 Support for pursuing certifications, external education and degree programs
 </li>
 <li>
 Learning, development and career advancement opportunities
 </li>
 <li>
 Ways to get involved in, and give back to, our communities, including paid time off for volunteering and charitable donation matching
 </li>
 <li>
 The salary range for this position is targeted for $95,000 to $125,000 plus discretionary bonus. Base pay offered may vary depending on job related knowledge, skills, and experience
 </li>
 </ul>
 
 
 
 
 FTPPG is an Equal Opportunity Employer. We are committed to equal employment opportunity for all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.
 
</div>

Portfolio Associate

Morgan Stanley

<div>
 
 Company Profile
 
 
 
 Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment, and wealth management services. The Firm's employees serve clients worldwide, including corporations, governments, and individuals from more than 1,200 offices in 43 countries.
 
 
 In the Prime Brokerage and Institutional Equity division, we provide our clients around the world with intellectual insights and innovative product solutions and services that help them generate alpha.
 
 
 
 What You&rsquo;ll Do In The Role
 
 
 
 Morgan Stanley &amp; Co. LLC seeks an Associate, Trading in New York, NY to price and structure margin loans and derivatives transactions for corporate and wealth clients. Collaborate with members of the Global Capital Markets and IED derivatives teams on idea generation and structuring of client requests. Conduct research on stocks and companies in order to evaluate risks and make trading decisions. Daily risk management and hedging of the trading books, including close interaction with other traders and brokers. Drive forward new technology and infrastructure projects with IT and desk strategists.
 
 
 
 What You&rsquo;ll Bring To The Role
 
 
 
 <ul>
 <li>
 Requires a Bachelor&rsquo;s in Economics, Finance, or a related field
 </li>
 <li>
 Requires four (4) years of experience in the position offered or four (4) years as an Analyst, or a related occupation
 </li>
 <li>
 Requires four (4) years of experience with the following skills:
 </li>
 <li>
 Creation, pricing and pitching vanilla and exotic equity derivative and margin lending transactions for corporate clients and sponsors;
 </li>
 <li>
 Negotiating legal documents utilizing ISDA format and definitions;
 </li>
 <li>
 Conducting research on stocks / companies in order to evaluate risks and make decisions;
 </li>
 <li>
 Understanding complex payoffs and structuring novel hedging and monetization strategies for public and private equities;
 </li>
 <li>
 leading transaction execution and development of new technology and infrastructure projects with internal IT functions;
 </li>
 <li>
 Microsoft Office product suite, including:
 </li>
 <ul>
 <li>
 Excel,
 </li>
 <li>
 Word,
 </li>
 <li>
 Outlook; and
 </li>
 </ul>
 <li>
 Bloomberg.
 
 </li>
 </ul>
 
 What You Can Expect From Morgan Stanley
 
 
 
 At Morgan Stanley, we raise, manage and allocate capital for our clients &ndash; helping them reach their goals. We do it in a way that&rsquo;s differentiated &ndash; and we&rsquo;ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren&rsquo;t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you&rsquo;ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There&rsquo;s also ample opportunity to move about the business for those who show passion and grit in their work.
 
 
 To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.
 
 
 Expected base pay rates for the role will be between $225,000 and $225,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.
 
 
 Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.
 
 
 It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
 
 
 Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).
</div>

Associate, Trading

JPMorganChase

<div>JOB DESCRIPTION 
Communications is more than messaging &mdash; it shapes culture, connects people, and leads innovation. J.P. Morgan Asset &amp; Wealth Management&rsquo;s high-impact Communications team serves as a strategic partner, transforming complex strategies and business priorities into clear, actionable messages and campaigns that empower and inspire employees. The team supports the Asset &amp; Wealth Management line of business, which serves institutional, ultra-high-net-worth, high-net-worth, and team member clients through its Asset Management and Global Private Bank businesses.
As a Communications Associate on the Asset &amp; Wealth Management Internal Communications team, you will help manage and execute internal communications across channels, including email, digital signage, intranet, feature articles, digital banners, images and newsletters. You will also measure the effectiveness of communications and recommend strategies to increase engagement. You should be creative, organized and detail-oriented, with a passion for storytelling and connecting people to each other and the big stories driving our business forward.
Job responsibilities<ul><li>
Serve as a primary publisher for Asset &amp; Wealth Management and Private Bank employee intranets, making ad hoc updates and overseeing quarterly page audits</li><li>
Draft intranet features on business wins, employee profiles, innovations, products and workplace tips</li><li>
Build and distribute high-visibility internal communications using the firm&rsquo;s broadcast email platform</li><li>
Manage the Images@AWM platform, featuring employee-submitted photos of meaningful work moments and experiences</li><li>
Analyze communications and engagement metrics, then recommend improvements</li><li>
Manage team shared mailboxes, incoming tasks, site updates and resources</li></ul>
Required qualifications, capabilities and skills:<ul><li>
3 plus years of communications experience</li><li>
Experience with intranet design, content development and analytics tools</li><li>
Proven ability to manage multiple projects, meet deadlines and deliver results with strong attention to detail</li><li>
Knowledge of AP style and corporate editorial guidelines</li><li>
Exceptional writing skills across formats, including executive messaging and feature news copy</li><li>
Self-motivated and enthusiastic about employee engagement and storytelling</li><li>
Interest in emerging technologies and process improvement</li></ul>
Preferred qualifications, capabilities and skills:<ul><li>
Bachelor&rsquo;s degree in communications, business, marketing, journalism or related field, experience in financial services or related field</li><li>
Ability to leverage large language models for content creation, review and brainstorming, experience with visual communication, including graphic design; strong editing and proofreading skills for clarity and consistency</li><li>
Outstanding judgment and interpersonal skills, with the ability to partner effectively across the firm</li><li>
Commitment to continuous learning and growth</li></ul>
ABOUT US 
<div>
<div>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
</div><div>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
<div>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase &amp; Co. is an Equal Opportunity Employer, including Disability/Veterans 
</div></div></div> 
 
ABOUT THE TEAM 
J.P. Morgan Asset &amp; Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.</div>

Communications Associate

Niagara Bottling

<div>At Niagara, we&rsquo;re looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.
Consider applying here, if you want to:
<ul><li>Work in an entrepreneurial and dynamic environment with a chance to make an impact.
</li><li>Develop lasting relationships with great people.
</li><li>Have the opportunity to build a satisfying career.</li></ul>
We offer competitive compensation and benefits packages for our Team Members.
Warehouse Associate
The team member in this position checks trucks in and out using WMS and is responsible for the quality and efficiency of the trailer loading/unloading to include the pallet handling process. The team member will operate a forklift or work with the LGV (Laser Guided Vehicle) and handling system. This includes checking outbound trailers prior to loading, monitoring all LGV activity in the warehouse, following SOPs to maintain inventory accuracy, prepping loads for cross country shipments and customer requirements, while maintaining a clean, and safe work environment.
Essential Functions<ul><li>
Receives all inbound orders into WMS: spring water, resin, corrugated materials, film, labels, UPS deliveries, Federal Express deliveries, water transfer as needed</li><li>
Rebuilds damaged pallets prior to restock</li><li>
Processes RMA&rsquo;s</li><li>
Consolidates finished goods storage for maximum storage capabilities</li><li>
Identifies, reports and observes quality issues with finished goods and RMS</li><li>
Validates new SKU&rsquo;s in WMS to ensure proper LGV storage and handling</li><li>
Corrects LGV alarms</li><li>
Monitors Loads</li><li>
Unloads finished goods and raw material deliveries utilizing a forklift</li><li>
Maintains pallet storage area; offloads pallets from trailers and stage for LGV&rsquo;s to pick up</li><li>
Corrects product spills</li><li>
Manually pulls pallets from production as needed</li><li>
Supplies production with non-inventory items (glue, bags, labels etc.)</li><li>
Air Bag Loads</li><li>
Clears up blocked locations in WMS</li><li>
May be required to operate a forklift when needed</li><li>
Facilitates the flow of information between logistics, production and sales to ensure timely and accurate service to customer base</li><li>
Tests and monitors resin and spring water</li><li>
Coordinates preload activities including inspecting trailers to ensure all loads are completed on time</li><li>
Checks in trucks and communicates loading instructions to forklift drivers</li><li>
Provides correct loading document/bills of lading and truck seals upon leaving the facility</li><li>
Maintains appropriate records and reports required for daily shipping and inventory control</li><li>
Involvement in continued process improvement and cost reduction</li><li>
Maintains a clean, orderly and safe warehouse</li><li>
Regular and predictable attendance is an essential function of this job</li><li>
Answers/makes phone calls using proper phone etiquette</li><li>
Communicates with inside and outside contacts to ensure loading of trucks on time and troubleshoot any issues</li><li>
Coordinates with transportation and production/scheduling to ensure all shipments are flowing in and out of warehouse as scheduled</li><li>
Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.</li></ul>
Qualifications<ul><li>
Minimum Qualifications:<ul><li>
0 Years &ndash; Experience in Field or similar manufacturing environment</li><li>
0 Years &ndash; Experience in Position</li><li>
0 Years &ndash; Experience managing people/projects</li></ul></li></ul>
 *experience may include a combination of work experience and education<ul><li>
Preferred Qualifications:<ul><li>
2 Years&ndash; Experience in Field or similar manufacturing environment</li><li>
2 Years &ndash; Experience working in Position
</li><li>2 Years &ndash; Experience managing people/projects</li></ul></li><li>experience may include a combination of work experience and education</li></ul>
Competencies
This position embodies the values of Niagara&rsquo;s LIFE competency model, focusing on the following key drivers of success:<ul><li>
Lead Like an Owner<ul><li>
Makes safety the number one priority</li><li>
Keeps alert for safety issues and escalates immediately</li><li>
Effectively prioritizes tasks based on department goals</li><li>
Shows respect to others and confronts interpersonal issues directly</li><li>
Prioritizes resolution of customer issues effectively</li><li>
Responds promptly and honors commitments to internal and external customers</li></ul></li><li>
InnovACT<ul><li>
Makes recommendations to continuously improve policies, methods, procedures, and/or products</li><li>
Demonstrates adaptability by reacting appropriately to unexpected changes in situations or circumstances</li><li>
Increases performance through greater efficiency</li></ul></li><li>
Find a Way<ul><li>
Seeks to develop technical knowledge through learning from other experts</li><li>
Understands interdepartmental impact of individual decisions and actions</li><li>
Seeks solutions rather than placing blame</li></ul></li><li>
Empowered to be Great<ul><li>
Consistently looks for ways to improve one&rsquo;s self through growth and development opportunities</li><li>
Communicates clearly and promptly up, down, and across</li><li>
Communicates effectively to manage expectations</li></ul></li></ul>
Education<ul><li>
Minimum Required:<ul><li>
High School Diploma</li></ul></li><li>
Preferred:<ul><li>
Associate's Degree</li></ul></li></ul>
Certification/License:
<ul><li>Required: N/A</li><li>
Preferred: N/A</li></ul>
Foreign Language
<ul><li>Required: None Required</li><li>
Preferred: None Required</li></ul>
Typical Compensation Range
Pay Rate Type: Hourly
$19.10 - $25.79 / Hourly
Benefits 
Our Total Rewards package is thoughtfully designed to support both you and your family:
Regular full-time team members are offered a comprehensive benefits package, while part-time, intern, and seasonal team members are offered a limited benefits package.<ul><li>
Paid Time Off for holidays, sick time, and vacation time</li><li>
Paid parental and caregiver leaves</li><li>
Medical, including virtual care options</li><li>
Dental</li><li>
Vision</li><li>
401(k) with company match</li><li>
Health Savings Account with company match</li><li>
Flexible Spending Accounts</li><li>
Expanded mental wellbeing benefits including free counseling sessions for all team members and household family members</li><li>
Family Building Benefits including enhanced fertility benefits for IVF and fertility preservation plus adoption, surrogacy, and Doula reimbursements</li><li>
Income protection including Life and AD&amp;D, short and long-term disability, critical illness and an accident plan</li><li>
Special discount programs including pet plans, pre-paid legal services, identity theft, car rental, airport parking, etc.</li><li>
Tuition reimbursement, college savings plan and scholarship opportunities</li><li>
And more!</li></ul>
https://careers.niagarawater.com/us/en/benefits
* *Los Angeles County applicants only** Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and any other applicable local and state laws.
Any employment agency, person or entity that submits a r&eacute;sum&eacute; into this career site or to a hiring manager does so with the understanding that the applicant's r&eacute;sum&eacute; will become the property of Niagara Bottling, LLC. Niagara Bottling, LLC will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
Employment agencies that have fee agreements with Niagara Bottling, LLC and have been engaged on a search shall submit r&eacute;sum&eacute; to the designated Niagara Bottling, LLC recruiter or, upon authorization, submit r&eacute;sum&eacute; into this career site to be eligible for placement fees.
Niagara Plant Name 
MINNEAPOLIS</div>

Warehouse Associate

Hae CPG

<div>
 
 
 NOTE: To apply, please send an email to
 
 people@haecpg.com
 
 with "Job Application - CX Associate" in the subject. Include a brief intro in the body of the email and attach your resume. Candidates will only be reviewed via email.
 
 
 
 
 
 
 
 COMPANY:&nbsp;
 
 Hae CPG
 
 
 ﻿
 
 POSITION:&nbsp;
 
 Customer Service Associate
 
 
 
 REPORTS TO:&nbsp;
 
 CX Lead
 
 
 
 ROLE TYPE:
 
 Full-Time
 
 
 
 OFFICE LOCATION:
 
 &nbsp;Headquartered in Brooklyn, NY but the role is fully remote
 
 
 
 HOURS:
 
 Must be comfortable with occasional weekend and holiday coverage
 
 
 &nbsp;
 
 
 
 About the Company
 
 
 
 
 &nbsp;
 
 
 
 Hae CPG is an operations and supply chain consulting partner for emerging and scaling beauty and wellness brands. We operate as an extension of our clients&rsquo; internal teams, building, running, and strengthening the operational infrastructure that allows brands to grow with confidence.
 
 
 &nbsp;
 
 
 We support brands across the full product lifecycle, from early-stage setup through retail and omnichannel expansion. Our work spans both the day-to-day execution required to keep operations running smoothly and the strategic planning needed to scale sustainably.
 
 
 &nbsp;
 
 
 Our areas of expertise include inventory and supply planning, production and packaging management, 3PL sourcing and transitions, retail and e-commerce fulfillment, and transportation logistics. Our team has deep experience supporting brands shipping to major retailers in the U.S. and globally, including Sephora, Ulta, Target, Walmart, CVS, Nordstrom, and more.
 
 
 &nbsp;
 
 
 
 Role Description
 
 
 
 
 &nbsp;
 
 
 
 The CX Associate plays a key role in delivering thoughtful, high-quality customer support across multiple Hae CPG client brands. As part of our CX team, you&rsquo;ll manage day-to-day customer inquiries, resolve order and fulfillment issues, and ensure every customer interaction is clear, empathetic, and aligned with each brand&rsquo;s voice and policies.
 
 
 &nbsp;
 
 
 This role goes beyond ticket resolution. We're looking for someone with a genuine passion for working with early-stage brands and providing exceptional customer experience. You&rsquo;ll identify patterns in customer feedback, surface operational friction points, and collaborate closely with CX and Operations leads to improve processes and the overall customer experience. Success in this role requires strong judgment, attention to detail, and the ability to balance efficiency with care in a fast-moving, multi-brand environment.
 
 
 
 &nbsp;
 
 
 
 &nbsp;
 
 
 
 Responsibilities
 
 
 
 
 &nbsp;
 
 
 <ul>
 <li>
 Respond promptly and professionally to customer inquiries across designated support channels (primarily email and CRM-based ticketing), ensuring timely, accurate, and brand-aligned communication. This could include reviews, chat, TikTok Shop etc.&nbsp;
 </li>
 <li>
 Own day-to-day ticket resolution, including order inquiries, shipping issues, delivery delays, returns, replacements, and general product questions
 </li>
 <li>
 Troubleshoot order and fulfillment issues and escalating when necessary
 </li>
 <li>
 Log, tag, and track recurring customer issues, trends, and friction points within the CRM and shared trackers&nbsp;
 </li>
 <li>
 Collaborate closely with the CX Manager to surface patterns, flag emerging issues, and support operational updates
 </li>
 <li>
 Follow established CX policies, macros, and SOPs while exercising sound judgment in nuanced or non-standard customer scenarios
 </li>
 <li>
 Identify tickets that require escalation, sensitive handling, or cross-functional input, and flag them clearly and proactively
 </li>
 <li>
 Support multiple brands simultaneously, adapting tone, policies, and workflows to meet each brand&rsquo;s unique needs and expectations
 </li>
 <li>
 Contribute to a high standard of customer experience by balancing efficiency, empathy, and policy adherence
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 1+ years of experience in customer experience or customer support, preferably in a DTC, e-commerce, or startup environment
 </li>
 <li>
 Strong working knowledge of Gorgias, Shopify, and spreadsheet-based logging or trackers (Google Sheets preferred) is a plus
 </li>
 <li>
 Demonstrated ability to exercise good judgment, including knowing when to escalate issues, flag risks, or ask for guidance
 </li>
 <li>
 Highly organized with strong attention to detail and the ability to manage high ticket volume without sacrificing quality
 </li>
 <li>
 Comfortable working across multiple brands at once, each with distinct products, policies, tones, and customer expectations
 </li>
 <li>
 Excellent written communication skills, with the ability to be clear, empathetic, and professional in a fully remote environment
 </li>
 <li>
 Strong problem-solving skills and the ability to investigate issues independently before escalating
 </li>
 <li>
 Reliable self-starter who can manage time effectively, follow processes, and stay accountable in a remote setting
 </li>
 <li>
 Adaptable and receptive to feedback, process changes, and evolving CX priorities
 </li>
 <li>
 Familiarity with e-commerce logistics, shipping workflows, and common carrier issues is a strong plus
 </li>
 <li>
 Working proficiency in Google Sheets, including sorting, filtering, basic formulas, and data lookups; Comfort working in shared trackers and maintaining accurate, structured logs across multiple brands
 </li>
 <li>
 Exposure to and experience working with 3PLs a plus
 </li>
 <li>
 Must be comfortable working on weekends and holidays on an as needed basis
 </li>
 </ul>
</div>

Customer Service Associate

Explore 256+ Associate in New York United States this March. Find roles across top companies and apply now to boost your career.