benefits specialist

customer service- admin- virtual assistant (remote) Jobs in Houston

employee relations & hr specialist Jobs in Houston

employee relations & hr specialist

service dispatcher

administrative specialist (executive support) Jobs in Houston

bilingual customer service specialist

Woodforest National Bank

<div><div><b>Bilingual Teller Retail Banker </b><b>-</b><b>072103</b></div><p></p><div><b>
Description</b><div></div><p><br>
Take the next step toward your new career today!</p>
<p>Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country!</p>
<p>Our Retail Bankers are the face of our organization and are critical in caring for our customers each day. As a Retail Banker you will receive training that will allow you to successfully engage and enhance the customer&rsquo;s experience by offering products and services that best meet their needs. The well-rounded knowledge base that you develop will prepare you for advancement opportunities and a robust career in banking at Woodforest. Key responsibilities include:</p>
<ul><li>Achieving individual sales by proactively identifying, marketing, and recommending bank products and services beneficial to customers.</li>
</ul><ul><li>Processing transactions, opening accounts, and performing account maintenance.
</li></ul><ul><li>Handling branch servicing duties such as vault balancing, cash ordering, and maintenance of automated teller machines.</li>
</ul><ul><li>Employing problem solving skills to address customer inquiries and/or concerns in a manner consistent with the Woodforest Experience training.</li>
</ul>
</div><p></p><div><b>Qualifications</b><div>
</div>
Minimum Qualifications/Experience:<br>
<ul><li>1 year of relevant and transferrable sales and/or customer service experience.</li></ul>
 OR an equivalent amount of directly related college education or volunteer service.<br>
<ul><li>Previous instore banking experience is preferred, but not required.</li><li>Must be positive and engaging.
</li><li>Must be fluent in English and Spanish.
</li></ul><br>
Formal Education &amp; Certification:<br>
<ul><li>High School Diploma or equivalent required.
</li></ul><br>
Work Status:<br>
<ul><li>Full-time.
</li></ul><br>
Supervisory Responsibility:<br>
<ul><li>No.
</li></ul><br>
Travel:<br>
<ul><li>Little to no overnight travel expected. Based on the occasional business need, you may be expected to cover nearby branch locations up to 45 miles from your assigned branch location.</li></ul><br>
Working Conditions:<br>
<ul><li>Conditions include standing most of the time, may involve walking, moving, bending, stooping or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs.</li></ul><br>
Disclaimer:<br>
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management&rsquo;s right to assign or reassign duties and responsibilities to this job at any time.<br>
<br>
Woodforest is an Equal Opportunity Employer, including Disability and Veterans.</div><p></p><div><b>
Job</b><b>:</b> Branch Banking</div><div><b>
Primary Location</b><b>:</b> Texas-Houston</div><div><b>
Schedule</b><b>:</b> Full-time</div><div><b>
Work Locations</b><b>:</b> TX - Beechnut Walmart-0116 3506 South Hwy 6 Houston 77082</div><div><b>
Unposting Date</b><b>:</b> Ongoing</div><div><b>
Organization</b><b>:</b> Texas - Houston</div></div>

Bilingual Teller Retail Banker

Higginbotham

<div><p><b>Position Summary:</b> Responsible for the daily activity of the Employee Response Center policies and procedures and answering client employee calls regarding their benefit programs. Works with a variety of enrollment tools including paper and electronic. The ERC Specialist is also back up for the COBRA administration team.</p>
<p><b>
Essential Tasks:</b></p>
<ul>
<li>Answer and advise clients (employees, retirees, and dependents) questions regarding their benefit plans as appropriate.</li>
<li>Research questions and issues as necessary including discussion with appropriate Carriers and Producer teams.</li>
<li>Assist with client (employees, retirees, COBRA participants, dependents) enrollment into the appropriate enrollment tool (paper or electronic).</li>
<li>Log all activity into designated software for reporting purposes.</li>
<li>Ensure that all client requests (calls, voicemails, emails, etc.) are answered within 3 business hours. (i.e. voicemail is left at 5:30pm on Friday, call must be returned by 11:00am on Monday.)</li>
<li>Responsible for the overall accountability for the performance of the Employee Response Center in any and all manners that the client and Higginbotham agree.</li>
<li>Assist with COBRA Administration as needed.</li>
<li>Build and maintain processes and templates (with Director&rsquo;s assistance) to complete tasks more efficiently and effectively.</li>
<li>As time allows, assist and cross train on other team functions.</li>
<li>Assist with marketing Higginbotham&rsquo;s products and services to clients and prospects as requested.</li>
<li>Assist Director of HR Technology with other projects as requested.</li>
</ul>
<p><b>Core Competencies:
</b></p><ul><li>Leadership: Display leadership skills and ability to motivate fellow employees (If applicable)</li>
<li>Ability to Analyze and Solve Problems: Skill in recognizing challenges, exploring options, and implementing effective solutions in a timely manner</li>
<li>Attention to Detail: A strong focus on completing tasks and projects accurately and thoroughly</li>
<li>Communication Skills: Capable of expressing ideas clearly in both verbal and written forms and engaging with various audiences</li>
<li>Timely Task Completion: Ability to finish tasks and projects efficiently, managing resources and priorities effectively</li>
<li>Team Collaboration: Willingness to work together with others, promoting teamwork and supporting shared goals</li>
<li>Client Focus: Dedication to understanding and addressing the needs of clients and stakeholders to ensure their satisfaction</li>
<li>Dependability: Acknowledgment of the importance of being present and punctual.</li>
<li>Creative Thinking: Openness to suggesting new ideas and methods to improve processes and outcome</li>
<li>Organizational Skills: Capability to prioritize tasks and manage multiple projects simultaneously</li>
<li>Adaptability: Willingness to adjust to changing situations and priorities, showing resilience in a dynamic work environment</li></ul><br>
<p></p>
<p><b>
Experience and Education:</b></p>
<ul>
<li>High school graduate</li>
<li>Three (3+) or more years of employee benefits and insurance experience.</li>
<li>Bilingual (Spanish)</li></ul><br>
<p></p>
<p><b>
Licensing and Credentials:</b></p>
<ul>
<li>Active General Lines or Life &amp; Health Insurance License is preferred</li></ul><br>
<p></p>
<p><b>
Systems:</b></p>
<ul>
<li>Proficient with Microsoft Excel, Word, PowerPoint, and Outlook</li>
<li>Applied Epic experience preferred, but knowledge of similar Account Management System (AMS) is acceptable</li></ul><br>
<p></p>
<p><b>
Physical Requirements:</b></p>
<ul>
<li>Ability to lift 25 pounds</li>
<li>Repeated use of sight to read documents and computer screens</li>
<li>Repeated use of hearing and speech to communicate on telephone and in person</li>
<li>Repetitive hand movements, such as keyboarding, writing, 10-key</li>
<li>Walking, bending, sitting, reaching and stretching in all directions</li></ul><br>
<p></p>
<p><b>
Notice to Recruiters and Staffing Agencies</b>: To protect the interests of all parties, Higginbotham Insurance Agency, Inc., and our partners, will not accept unsolicited potential placements from any source other than directly from the candidate or a vendor partner under MSA with Higginbotham. Please do not contact or send unsolicited potential placements to our team members.</p></div><p></p>

Employee Response Center Specialist (Bilingual)

Community Choice Financial Family of Brands

<div>Your Opportunity:
<div><b>
Customer Service Representative (Bilingual)
</b></div><div><b>TitleMax</b><br>
<b>Houston, TX</b></div><div></div><div><br>
As a Customer Service Representative (CSR), you&rsquo;ll help people in your community access the financial solutions they need&mdash;right when they need it the most. You&rsquo;ll play a pivotal role in our high-performance environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences.</div><div></div><div><br>
Many of our senior leaders launched their careers in this dynamic entry level position, so rest assured you&rsquo;ll be offered hands-on training, coaching, and development as we invest in your long-term success. If you&rsquo;re looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, then read on!</div>
What We Offer:
<div><b>
Compensation</b></div><div>
The hourly wage for the position is $15.00 per hour. The hourly rate is just one of many elements that make up our Total Compensation package.</div><div><br>
</div><div>Benefits &amp; Perks*</div><ul><li>
Paid on-the-job training and a comprehensive new hire program.</li><li>
Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.</li><li>
Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country.</li><li>
Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion.</li><li>
Performance-based career advancement.</li><li>
Educational Reimbursement Program.</li><li>
Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA).</li><li>
Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.</li><li>
Company-Sponsored Life and AD&amp;D Insurance.</li><li>
Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&amp;D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.</li><li>
Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.</li><li>
Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.</li><li>
Paid time off that grows with you, starting with 12 days in your first year.</li><li><br>
Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.</li></ul>
What We&rsquo;re Looking For &ndash; Qualifications and Skills:
<ul><li>Bilingual (English/Spanish).</li><li>
A high school diploma or equivalent.</li><li>
Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.</li><li>
Meticulous attention to detail and ability to accurately enter data.</li><li>
Proficiency in using phones, POS system, Microsoft Office, and other computer systems.</li><li>
Must be at least 18 years of age (19 in Alabama).</li><li>
Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).</li><li>
Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.</li><li>
The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.</li></ul><div><b>
Nice to Haves &ndash; Preferred Qualifications and Skills</b></div><ul><li>
Experience in check cashing, document verification, and/or money order processing.</li><li>
Prior cash handling, cash drawer/vault management experience.</li></ul>
What You&rsquo;ll Do - Essential Duties and Responsibilities:
<ul><li>Connect with customers to cultivate lasting relationships that drive repeat business.</li><li>
Review, validate, and process customer transactions with accuracy.</li><li>
Maximize customer success by offering personalized financial services that fit their lifestyle.</li><li>
Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.</li><li>
Build new business by completing daily call campaigns.</li><li>
Assist in customer account management and collections by accepting payments and managing customer appointments.</li><li>
Perform duties outside of the office, where applicable, including on site vehicle appraisals, store errands, and external marketing. Participate in in-store and community events.</li><li>
Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.</li><li>
Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed.</li><li>
Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.</li><li>
Engage in ongoing training and stay current on product and process changes.</li><li>
Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.</li><li>
Conduct additional tasks as directed by leadership.</li><li>
Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.**</li></ul><div><br>
**Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand and at the sole discretion of the Company. Speak with your recruiter about the most up-to-date requirements.</div>
Workplace Awards &amp; Recognition:
<div>
We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America&rsquo;s Greatest Workplace in Financial Services 2025 by Newsweek.</div>
Our Purpose:
<p>
The Community Choice Financial&reg; Family of Brands (&quot;CCF&quot; or the &ldquo;Company&rdquo;), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial&reg; Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.</p><p></p><p><br>
Think you&rsquo;ll thrive here? Learn more at https://www.ccffamilyofbrands.com/explore-careers</p><p></p><div><i><br>
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.</i></div><div><i><br>
</i></div><div><i>Important: The Community Choice Financial&reg; Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In-store positions are in person only.</i></div><div><i><br>
</i></div><div><i>The Community Choice Financial&reg; Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.</i></div></div><div></div>

Customer Service Representative (Bilingual)

Swissport

<div>Overview:
<div></div><div>
Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple &ndash; &ldquo;To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.&rdquo;</div><div></div><div><br>
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.</div><div></div><div><b><br>
Job summary</b></div><div>
Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned.</div><div></div><div><br>
The expected pay rate is $15.00/hr.</div><div></div><div><b><br>
Your activities</b></div><ul><li>
Inspect and verify passenger documentation</li><li>
Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations</li><li>
Manage passenger baggage processing including handling and fee calculation if applicable</li><li>
Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance</li><li>
Direct passengers through Customs, Immigration, and Quarantine, as required</li><li>
Make public address announcements as required</li><li>
Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival</li><li>
Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies</li><li>
Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software</li><li>
Produce all required, work-related documentation</li><li>
Other duties as assigned</li></ul><div><b>
Your profile</b></div><ul><li>
High School diploma or GED equivalent</li><li>
Passionate about customer service and must have relevant work experience</li><li>
Excellent communication skills (written and verbal) in country specific language</li><li>
Additional languages desirable</li><li>
Commitment to continuous improvement</li><li>
Self motivated and able to work independently</li><li>
Attentive to detail and numerate</li><li>
Ability to follow processes and procedures and apply flexible approach when required</li><li>
Must be able to type and learn airline specific computer reservation/ ticketing software</li><li>
Willingness to work in inclement weather</li></ul><div>
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.</div><div>
Visit our website at www.careers.swissport.com to learn more about Life at Swissport.</div><div>
Join Swissport today and be part of a team that connects the world of aviation!</div></div>

IAH Passenger Services Agent - Bilingual (English/Spanish)

knoa's flooring

<p><b>Responsibilities</b></p><ul><li>Manage large amounts of incoming calls</li><li>Identify and assess customers&rsquo; needs to achieve satisfaction</li></ul><ul><li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li></ul><p><b>Skills</b></p><ul><li>Proven customer support experience or experience as a client service representative</li><li>Track record of over-achieving quota</li><li>Strong phone contact handling skills and active listening</li><li>Customer orientation and ability to adapt/respond to different types of characters</li><li>Excellent communication and presentation skills</li><li>Ability to multitask, prioritize, and manage time effectively</li><li>High school degree</li></ul><p>Job Duties:</p><ul><li>Answer incoming customer inquiries</li><li>Collaborate with management teams to stay updated on new products, services, and policies</li><li>Record customer information within our customer service database</li><li>Engage with clients in a friendly and professional manner while actively listening to their concerns</li><li>Offer support and solutions to customers in accordance with the company's customer service policies</li><li>Other duties as requested</li></ul><p>Communication method(s) used:</p><ul><li>Email</li><li>Phone</li><li>In person</li></ul><p>This Job Is:</p><ul><li>Open to applicants who do not have a college diploma</li></ul><p>Work Remotely</p><ul><li>No</li></ul><p>Job Type: Full-time</p><p>Pay: $18.00 - $20.00 per hour</p><p>Benefits:</p><ul><li>Flexible schedule</li><li>On-the-job training</li><li>Paid time off</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Call Center: 1 year (Preferred)</li><li>customer service: 2 years (Required)</li><li>front desk: 2 years (Preferred)</li><li>quickbooks: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>Spanish (Preferred)</li></ul><p>Work Location: In person</p>

Bilingual Customer Service Representative

City of Houston, TX

<div><div><div><h2 class="jobSectionHeader"><b>POSITION OVERVIEW</b></h2></div><br>
<div><p><br>
<br>
<b>APPLICATION ACCEPTED FROM: ALL PERSONS INTERESTED</b><br>
<b>DIVISION / SECTION: </b>Customer Experience / Neighborhood Libraries<br>
<b>Workday &amp; Hours: </b>Monday-Sunday 8:00am-8:00pm (varies) ***Subject to Change<br>
<br>
<b>DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS</b><br>
Houston Public Library (HPL) is seeking creative, team-oriented people with a passion for customer service to work as a Senior Library Service Specialist in Neighborhood Libraries. Successful candidates will demonstrate strong communication skills, deliver outstanding customer service, and exhibit a genuine interest in engaging with individuals of all ages and diverse backgrounds.<br>
<br>
<b>ABOUT US:</b><br>
The Houston Public Library&rsquo;s mission&mdash;Linking YOU to the World&mdash;guides our vision to be Houston&rsquo;s most trusted source of information. We are dedicated to fostering a connected and informed community, where all Houstonians have equitable access to resources and innovative tools that empower them to thrive in a global society. From early literacy to career development and lifelong enrichment, we are proud to support lifelong learning at every stage of life. We are more than just a place for books; we are a hub for community connection, where Houstonians come together to engage, collaborate, and build a sense of belonging.</p><p><b><br>
The Senior Library Service Specialist (Youth) will:</b></p><ul><li>
Provide customer service at public service desks and by phone.</li><li>
Provide innovative programming in the library for youth of all ages including story times, arts &amp; crafts, STEM, library tours, video gaming, and after school time.</li><li>
Create a welcoming and safe environment for youth and their families.</li><li>
Provide computer and technology assistance to library customers and staff and troubleshoot technology-related issues.</li><li>
Promote library services and programming both for the assigned location and systemwide.</li><li>
Collaborate with community groups through outreach to enhance and promote library services and programs.</li><li>
Assist with the collection maintenance, weeding and use of the collection and shelve and retrieve library materials.</li><li>
Will serve as the Assistant Manager for the Johnson/Mancuso grouping and person in charge in the absence of the manager.</li><li>
Evening and weekend (Saturday and Sunday) shift work is required.</li>
Perform other duties as assigned.<br>
<li>
</li></ul><b>
WORKING CONDITIONS</b><br>
The position occasionally requires stooping or bending. Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight) may be required. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements.</div><p></p>
<div><h2 class="jobSectionHeader"><b>MINIMUM REQUIREMENTS</b></h2></div>
<div><p><b>EDUCATIONAL REQUIREMENTS</b><br>
Requires a Bachelor's degree.</p><p><b><br>
EXPERIENCE REQUIREMENTS</b><br>
(1) One year of professional/paraprofessional experience in library, information services, or education is required.<br>
<br>
Associate&rsquo;s degree and (3) three years of professional/paraprofessional experience in library, information services, or education</p><p><b>
OR</b></p><p>
(5) Five years professional or paraprofessional experience in library, information services, or education may be substituted for the education requirement.</p></div><p></p>
<div><h2 class="jobSectionHeader"><b>PREFERENCES</b></h2></div>
<p></p><div><p>Comfortable working with diverse populations.<br>
Strong interpersonal, communication, problem-solving, and organizational skills<br>
Ability to work in a collaborative team environment<br>
Experience in working with data and preparing statistical reports.<br>
Experience in training staff.<br>
Experience using the MS Office Suite and OneDrive and electronic devices such as e-readers and tablets and other technologies.<br>
Bilingual (Spanish and English) is preferred.</p></div><p></p>
<div><h2 class="jobSectionHeader"><b>GENERAL INFORMATION</b></h2></div>
<p></p><div><p><b>SELECTION / SKILLS TESTS REQUIRED</b><br>
The selection process will involve application review and/or Interview. The department may administer skills assessment test.<br>
<br>
<b>SAFETY IMPACT POSITION - NO</b><br>
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.<br>
<br>
<b>PAY GRADE - 16</b><br>
<br>
<b>SALARY INFORMATION</b><br>
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.<br>
<br>
<b>APPLICATION PROCEDURES</b><br>
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at:<b> </b><b>www.houstontx.gov</b><br>
<br>
To view your detailed application status, please log-in to your online profile by visiting <b>http://agency.governmentjobs.com/houston/default.cfm</b>or call 832-393-0473).<br>
<br>
If you need special services or accommodations, call 832-393-0473. (TTY 7-1-1). If you need login assistance or technical support call 855-524-5627.</p><p><br>
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.<br>
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.</p><p>
Applicants are encouraged to attach a cover letter and resume along with their completed application when applying.<br>
<br>
<b>EOE Equal Opportunity Employer</b><br>
<b>The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.</b></p></div></div></div><p></p>
<br><div><div><div><div><b>Employer</b></div>
<div>City of Houston</div>
</div></div><div><div><div><b>Address</b></div>
<div><p>901 Bagby St<br>
<br>
Houston, Texas, 77002
</p></div></div></div><div><div><div><b>Website</b></div>
<div>https://www.houstontx.gov/</div></div></div></div>

Senior Library Service Specialist (Youth)

O'Reilly Auto Parts

<div><p>The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. This position will manage the store during the Store Manager&rsquo;s absence and/or when working opposing shifts. The Assistant Manager will be expected to lead the store team members in servicing customers.
</p><p></p><p>Bilingual candidates encouraged to apply.</p><p></p><p><b>
ESSENTIAL JOB FUNCTIONS</b></p><p>
Lead the store team members in providing excellent customer service to retail and professional customers.</p><p>
Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc&hellip;)</p><p>
Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours (lunch, late- afternoons, evenings, weekends, etc.)</p><p>
Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and making sure team members are staying current on their individual training.</p><p>
Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members.</p><p>
Make sure telephone is answered according to company policy.</p><p>
Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.</p><p>
Utilize electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.</p><p>
Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.</p><p>
Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.</p><p>
Ensure that Zipline messages are communicated, and Image Maker and merchandising tasks are delegated and completed as assigned.</p><p>
Make sure all team members are complying with company policies specifically; adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out accordingly.</p><p>
Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in a secure designated area.</p><p>
Assist the store manager in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in-store service/test equipment, and delivery vehicles.</p><p>
All other duties as assigned.</p><p></p><p><b>
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES</b></p><h2 class="jobSectionHeader"><b>
Required:</b></h2><p>
Sales Specialist Training, Assistant Manager Certification and RSS Certification</p><h2 class="jobSectionHeader"><b>
Desired:</b></h2><p>
Certified Parts Professional Certification; ASE Certification</p><p>
Fluency in multiple languages (Spanish is highly desired)</p><p>
O&rsquo;Reilly Auto Parts has a proven track record of growth and stability. O&rsquo;Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.</p><p></p><p><b>
Total Compensation Package:</b></p><ul><li><p>
Competitive Wages &amp; Paid Time Off</p></li><li><p>
Stock Purchase Plan &amp; 401k with Employer Contributions Starting Day One</p></li><li><p>
Medical, Dental, &amp; Vision Insurance with Optional Flexible Spending Account (FSA)</p></li><li><p>
Team Member Health/Wellbeing Programs</p></li><li><p>
Tuition Educational Assistance Programs</p></li><li><p>
Opportunities for Career Growth</p></li></ul><p></p><p><i>
O&rsquo;Reilly Auto Parts is an equal opportunity employer. </i><i>The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.</i></p><p></p><p><i>
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: </i><i>rar@oreillyauto.com</i><i> or call (800) 471-7431 option , and provide your requested accommodation, and position details.</i></p></div>

Assistant Store Manager

Explore 646+ Bilingual customer service specialist in Houston this March. Find roles across top companies and apply now to boost your career.