assistant professor (tenure track) - real estate (26-27)

bookkeeper

accounting clerk ii

billing specialist

bookkeeper / accounting specialist Jobs in Chicago

bookkeeper / accounting specialist

bookkeeper/office manager Jobs in Chicago

bookkeeper/office manager

billing clerk

Friend Health

<div>JOB SUMMARY

The Billing Clerk provides clerical and administrative support to the Revenue Cycle department. Responsibilities include preparing and submitting claims, reviewing billing information for accuracy, generating patient statements, responding to billing inquiries, and following up on unpaid claims. This role requires strong attention to detail, organization, and the ability to work in a fast-paced healthcare environment.

JOB DUTIES
<ul>
<li>Prepare and submit electronic and paper claims to insurance payors</li>
<li>Review billing information for accuracy (demographics, DOS, etc.)</li>
<li>Generate and send patient statements</li>
<li>Respond to patient and insurance billing inquiries</li>
<li>Follow up on unpaid or denied claims</li>
<li>Maintain billing records and documentation</li>
<li>Provide general administrative support to Revenue Cycle</li>
</ul>
QUALIFICATIONS
<ul>
<li>High school diploma or equivalent required</li>
<li>1&ndash;2 years of billing, clerical, or healthcare experience preferred</li>
<li>Basic knowledge of insurance claims and billing processes</li>
<li>Experience with Epic or similar EHR systems preferred</li>
<li>Strong attention to detail and organizational skills</li>
<li>Effective communication and customer service skills</li>
</ul>
SMART GOALS
<ul>
<li>Timely Claim Submission: Achieve 95% of claims submitted within 48 hours of charge entry, measured monthly.</li>
<li>Claim Follow-Up &amp; Denial Resolution: Resolve or escalate 90% of unpaid or denied claims within 14 days, measured monthly.</li>
<li>Billing Accuracy &amp; Data Integrity: Maintain claim error/return rate below 3% through accurate data entry and review, measured monthly.</li>
</ul>
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

This role is primarily performed in an office/clinical administrative environment and requires prolonged periods of sitting and working on a computer. Frequent use of hands and fingers for typing and data entry is required. The position involves regular communication via phone and in person with patients, insurance representatives, and staff. Occasional standing, walking, bending, and reaching may be required, as well as the ability to lift up to 10&ndash;15 pounds (e.g., files or office supplies). The role operates in a fast-paced environment with multiple priorities and deadlines, typically during standard business hours with occasional need for flexibility based on departmental needs.

COMPENSATION &amp; BENEFITS

Hourly Rate: $21.50

Comprehensive Benefits Package, including:
<ul>
<li>Medical, Dental, and Vision Coverage</li>
<li>Paid Time Off (PTO) &amp; Holidays</li>
<li>Professional Development Opportunities</li>
<li>Employee Assistance Program (EAP)</li>
</ul>
Occupational Risk for Exposure to TB:

There is an occupational risk for exposure to TB, as this position involves extensive community and patient contact. Employees in this role are required to comply with annual TB testing as part of workplace health and safety protocols. The only acceptable exceptions to this requirement are documented medical contraindications or religious objections. Employees who decline TB testing will be required to wear a mask when deemed necessary.

Friend Health &ndash; HRDI is an equal opportunity employer. We consider all applicants for employment without regard to race, religion, color, age, sex, national origin, citizenship, ancestry, marital or parental status, sexual orientation including gender identity, gender expression, military discharge status, physical or mental disability, or any other status or characteristic protected by law. In addition, Friend Health &ndash; HRDI provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws (including during the application or hiring process). Friend Health - HRDI supports the Pay Transparency Law as an equal opportunity employer.

Join Our Team

Join our team at Friend Health &ndash; HRDI and be part of a mission-driven organization committed to providing high-quality healthcare services to our community. As a Billing Clerk, you will play a vital role in supporting the Revenue Cycle team and ensuring accurate and timely billing operations that contribute to the overall success of our organization.</div>

Billing Clerk

EPITEC

<div>
 Job Title: Accounting Clerk
 
 
 Location: Chicago, IL
 
 
 Job Type: W2 Contract
 
 
 Expected hours per week: 40 hours per week
 
 
 Schedule: 8am-4pm CST - Hybrid
 
 
 Pay: $25 per hour
 
 
 Key Responsibilities
 
 
 Balances/reconciles accounts. Produces financial and statistical reports/statements from subsidiary ledgers (payables and receivables). Verifies the accuracy of information (vouchers, purchase orders, invoices or payments). Possesses familiarity/knowledge of basic accounting terminology and concepts and manual or automated filing systems.
 
 
 
 Requirements
 
 
 
 HS Diploma/GED
 
 
 Computer skills (Excel, MS Teams, email)
 
 
 Good communication skills
 
 
 Duties DO NOT include auditing accounts to identify or correct past errors or omissions; and preparing final financial statements for any audit functions, such as reporting year-end totals to the IRS, unemployment compensation and withholding, etc.)
 
 
 #INDEPI
 
 
</div>

Accounting Clerk II

Chicago Athletic Association

Summary
 
We believe our guests select the Chicago Athletic Association because of our caring and attentive team members who are focused on providing efficient service and meaningful experiences.
 
Join us for this incredible opportunity to be part of our winning team as Front Office Host at the Chicago Athletic Association (CAA) … Not only will you be part of a rock-star team, but you'll get to be part of a company that consistently earns a spot in Fortune’s 100 Best Companies to Work For!
 
The hourly rate for this position is $23.75. This position is also eligible to earn overtime.
 
We Offer Excellent Benefits: 
Medical, Dental, and Vision Insurance: For full-time colleagues after 30 days of employment.
 Retirement Savings Plan (RSP): Available after 30 days of employment.
 Employee Stock Purchase Plan (ESPP): Eligible after 1 year of employment.
 Short-term Disability
 Basic Life Insurance
 Paid Family Bonding Time and Adoption Assistance: Eligible after 1 year of employment.
 
Up to 15 days of earned PTO during the first year of employment: Full-time colleagues
 
Paid Holidays upon hire
 Monthly Fitness Membership Reimbursement (Available up to a specified amount and after 90 days of employment)
 Qualified Parking & Transportation Tax Exemption: Subject to eligibility.
 
Additional perks may also include: 
Colleague Discount Rate and Complimentary Room Nights: Offered based on availability.
 Flexible Spending Account
 Complimentary Meals during shift: Available in the colleague dining room.
 Complimentary Access to Headspace and numerous discounts at various retailers
 
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
 
Front Office Hosts are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. This highly visible role acts as the face of CAA and has direct impact on the experience of our guests. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you!
 
Chicago Athletic Association is dedicated to building a diverse, inclusive and authentic workplace. Our team members work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
 
Located on Michigan Ave, the Chicago Athletic Association hotel is a historic landmark transformed into an incomparable boutique hotel with some of Chicago's best outdoor spaces, such as Millennium Park and Maggie Daley Park, right outside their front door. Inside this 1890s monument, you'll find 240 guest rooms & suites, 17,000 sq. ft of event space, and seven award-winning dining destinations. The Chicago Athletic Association hotel, part of the Unbound Collection by Hyatt, was recently voted #1 best hotel in Chicago by the readers of Condé Nast Traveler.
 
For immediate consideration, click Apply Now and complete an application for the Front Office Host position at CAA on the Hyatt Careers Site!
 
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 Qualifications
 A true desire to satisfy the needs of others in a fast-paced environment.
 Refined verbal and written communication skills
 Ability to stand for long periods of time.
 This person must have open availability to work afternoons, evenings, weekends, and holidays.
 
Use your past hotel job experience to make a difference at the Chicago Athletic Association. For immediate consideration, click Apply and complete an application for the Front Office Host position at CAA on the Hyatt Careers Site!

HOST - FRONT OFFICE

Hilton Grand Vacations

<div>
 Wonderful opportunity to join the 161-room Historic Hotel Blake, located in the heart of the Printer&rsquo;s Row neighborhood in downtown Chicago. We have been named number 58 on Yelp&rsquo;s &ldquo;Top 100 Places to Stay&rdquo; list, attributable to our inspired hospitality mindset. We encourage you to join our service-oriented team where we strive to provide our guests with memorable experiences, while building our individual hospitality skills toward career growth opportunities.
 
 
 We are excited to welcome a talented Front Desk Clerk to our team, who will be the face of our resort and create a lasting impression for our guests. As a Front Desk Clerk, you will be responsible for providing an exceptional guest experience, from the initial greeting to the final check-out, ensuring a seamless and enjoyable stay. Your friendly and organized approach will set the tone for our guests' entire visit, leaving them with fond memories of their time at Hotel Blake.
 
 
 Pay: $17.50-$18.25 hourly
 
 
 
 Here&rsquo;s Why You Will Love It Here
 
 
 
 <ul>
 <li>
 Excellent health care options, including medical, dental, and vision
 </li>
 <li>
 Recognition Programs and Rewards
 </li>
 <li>
 Travel Discounts Program
 </li>
 <li>
 Outstanding Paid Vacation Program and Paid Sick Days
 </li>
 <li>
 Employee Assistance Program that supports your physical and mental wellbeing
 </li>
 <li>
 401(k) program with company match
 </li>
 <li>
 Tuition reimbursement programs
 </li>
 <li>
 Employee Stock purchase program
 </li>
 <li>
 Numerous learning and advancement opportunities
 </li>
 <li>
 And more!
 </li>
 <li>
 Greet and welcome guests with a warm and personalized approach, offering a memorable first impression.
 </li>
 <li>
 Efficiently process check-ins and check-outs, ensuring accurate guest information and a smooth transition.
 </li>
 <li>
 Generate folios, manage guest accounts, and handle payments securely, maintaining confidentiality.
 </li>
 <li>
 Receive and coordinate requests for housekeeping and maintenance, ensuring prompt and effective service.
 </li>
 <li>
 Stock and organize front desk supplies, including guest packets and local information, to enhance the guest experience.
 </li>
 <li>
 Answer incoming calls, provide information, and direct calls to the appropriate departments, maintaining excellent communication.
 </li>
 <li>
 Assist guests with inquiries, offering recommendations for local attractions and ensuring a personalized stay.
 </li>
 <li>
 Maintain a clean and professional front desk area, creating a welcoming environment for guests.
 </li>
 <li>
 Collaborate with other hotel departments to ensure smooth operations, guest satisfaction, and a cohesive resort experience.
 </li>
 <li>
 Perform administrative tasks and contribute to the front office's efficiency, adapting to the needs of the hotel.
 
 
 </li>
 </ul>
 We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
 
 
 We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
 
 
 
 To fulfill this role successfully, you&rsquo;ll need to possess the following minimum qualifications and experience:
 
 
 
 <ul>
 <li>
 High school diploma or equivalent, with relevant post-secondary education in hospitality or customer service preferred.
 </li>
 <li>
 Minimum 1 year of experience in a front desk or customer-facing role, ideally in the hospitality industry.
 </li>
 <li>
 Exceptional communication skills, with the ability to engage and assist guests from diverse backgrounds.
 </li>
 <li>
 Strong organizational skills and attention to detail, ensuring accurate record-keeping and efficient workflow management.
 </li>
 <li>
 Proficiency in using computer systems and front office software, including MS Office and property management systems.
 </li>
 <li>
 Ability to work independently and collaborate as part of a team, adapting to the dynamic nature of the hospitality industry.
 </li>
 <li>
 Flexible schedule, including weekends, evenings, and holidays, to accommodate the needs of the resort.
 </li>
 <li>
 Excellent problem-solving abilities and a proactive approach to guest issues, ensuring a positive and timely resolution.
 </li>
 <li>
 A genuine passion for delivering exceptional service and creating memorable guest experiences.
 </li>
 <li>
 Willingness to continuously learn and stay updated with industry trends, ensuring a high level of guest satisfaction.
 </li>
 </ul>
</div>

Front Desk Clerk

MyOme

<div>
 MyOme&rsquo;s mission is to provide clinically actionable genetic information to patients throughout their lives. We combine clinical-grade whole genome sequencing, advanced AI methods for genome interpretation, and seamless digital tools for doctors and patients to order and access results. Our team is composed of seasoned entrepreneurs, scientists, and operators, and we're backed by top-tier investors.
 
 
 
 Position Overview:
 
 
 
 We are looking for a Billing Specialist to join our Customer Support pod at a pivotal moment in MyOme's growth. You won't be stepping into a fully built billing function &mdash; you'll be shaping it. As the single point of contact for all things billing, you'll own full-cycle revenue cycle management end-to-end, work directly with patients, providers, and internal teams, and build the systems and documentation that prevent issues before they escalate.
 
 
 If you're energized by building playbooks, not following them &mdash; and you want your billing expertise to matter at a company where it will directly impact patient outcomes &mdash; this is the role.
 
 
 
 What You'll Do:Patient-facing billing support:
 
 
 
 
 
 <ul>
 <li>
 Primary point of contact for all patient billing inquiries &mdash; first inquiry to final resolution via phone calls and tickets
 </li>
 <li>
 Educate patients on cost transparency, EOBs, insurance benefits, and financial assistance options in plain, accessible language
 </li>
 <li>
 Handle billing escalations with empathy and urgency
 
 
 </li>
 </ul>
 
 Provider &amp; partner billing support:
 
 
 
 
 
 <ul>
 <li>
 Respond to provider and partner billing questions accurately and promptly
 </li>
 <li>
 Clarify CPT codes, reimbursement policies, and prior authorization requirements
 </li>
 <li>
 Communicate billing updates and policy changes to relevant contacts
 
 
 </li>
 </ul>
 
 Revenue cycle &amp; cross-functional operations:
 
 
 
 
 
 <ul>
 <li>
 Own full-cycle RCM &mdash; claims submission, payment posting, denial management, appeals tracking, and resolution
 </li>
 <li>
 Partner with finance and commercial operations to align billing workflows with organizational goals
 </li>
 <li>
 Identify denial trends and implement SOPs to reduce errors and increase resolution rates
 </li>
 <li>
 Manage escalations between patients, payors, and internal departments
 </li>
 <li>
 Contribute to billing ticket metrics and dashboard reporting
 </li>
 <li>
 Proactively surface ambiguous billing ownership issues before they become blockers
 
 
 </li>
 </ul>
 
 Systems &amp; documentation:
 
 
 
 
 
 <ul>
 <li>
 Own the billing SOP library &mdash; build it, maintain it, and improve it as the company scales
 </li>
 <li>
 Leverage HubSpot and clearinghouse/claims platforms to document interactions and track trends
 </li>
 <li>
 Contribute to AI-assisted deflection workflows for tier-1 billing FAQs
 </li>
 <li>
 Maintain HIPAA compliance; HIPAA/PHI training must be completed within the first 30 days
 
 
 </li>
 </ul>
 
 What You'll Ne
 
 
 ed:
 
 
 
 <ul>
 <li>
 3&ndash;6 years of medical billing and RCM experience &mdash; genomics, clinical laboratory, or precision medicine a significant advantage
 </li>
 <li>
 Deep knowledge of full-cycle RCM: EOBs, CPT/ICD-10 coding, denial management, appeals, prior authorizations, and payer processes
 </li>
 <li>
 Experience working cross-functionally with finance, operations, or clinical teams
 </li>
 <li>
 Familiarity with billing and clearinghouse platforms; HubSpot or equivalent CRM preferred
 </li>
 <li>
 Strong communicator &mdash; equally comfortable explaining a bill to an anxious patient and presenting billing trends to leadership
 </li>
 <li>
 Systems thinker who builds SOPs as a habit, not an exception
 </li>
 <li>
 Comfortable with AI tools and automation &mdash; you see them as a force multiplier, not a threat
 </li>
 <li>
 HIPAA certified or willing to complete certification immediately upon hire
 </li>
 <li>
 Startup or early-stage experience preferred &mdash; you're comfortable building the playbook, not following one
 
 
 </li>
 </ul>
 
 Location, Compensation, and Benefits:
 
 
 
 <ul>
 <li>
 
 Location:
 
 Remote in the US
 </li>
 <li>
 
 Compensation:
 
 Annual base salary range is $70,000 - $90,000, depending on experience and location
 
 
 </li>
 </ul>
 San Francisco Bay Area pay range: $70,000 USD - $90,000 USD
 
 
 
 Benefits:
 
 
 
 <ul>
 <li>
 Comprehensive healthcare coverage (Health, Dental, and Vision)
 </li>
 <li>
 401K
 </li>
 <li>
 Unlimited PTO
 </li>
 <li>
 Professional development opportunities
 </li>
 <li>
 Company-sponsored off-sites and team meals during in-person meetings
 </li>
 <li>
 Direct access to company leadership and the opportunity for career growth
 
 
 </li>
 </ul>
 
 Diversity, Inclusion, and Equal Opportunity:
 
 
 
 MyOme values diversity in all forms. We believe that diverse perspectives drive better science and better patient outcomes. We are an Equal Opportunity Employer committed to creating an inclusive workplace that empowers every individual.
 
 
 
 Why Work at MyOme?
 
 
 
 
 Join us if you:
 
 
 
 <ul>
 <li>
 Want to make an impact at the intersection of healthcare and technology, changing the way people engage with their health at the genetic level
 </li>
 <li>
 Enjoy rolling up your sleeves, taking initiative, and being empowered to lead
 </li>
 <li>
 Value humility, transparency, and collaborative problem-solving
 </li>
 <li>
 Thrive in fast-moving, dynamic environments with smart, driven teammates
 </li>
 <li>
 Appreciate competitive compensation, meaningful equity, and excellent benefits
 
 
 </li>
 </ul>
 Learn More: myome.com
</div>

Billing Specialist

Garrett Brands

Job Summary:Garrett Popcorn Shops is seeking enthusiastic, reliable, and customer-focused Clerk/Cashiers to deliver our signature service and help create memorable experiences for our fans. You&rsquo;ll represent the Garrett brand by preparing and packaging our handcrafted popcorn, handling transactions, and keeping our shop welcoming and clean.Key Responsibilities:<ul><li>Greet and engage fans with warmth, energy, and genuine hospitality.</li><li>Provide knowledgeable recommendations and offer samples of our signature recipes.</li><li>Follow company policies and procedures regarding cash handling, loss prevention, and customer service.</li><li>Prepare, scoop, and package popcorn to order, following Garrett&rsquo;s quality standards.</li><li>Maintain cleanliness and organization of the shop, including counters, equipment, and displays.</li><li>Monitor product levels and restock popcorn and packaging materials as needed.</li><li>Uphold all food safety, hygiene, and brand presentation standards.</li><li>Support the back-of-house team when needed to ensure seamless shop operations.</li><li>Assist with opening and closing procedures as assigned.</li></ul>Qualifications:<ul><li>At least 16 years of age.</li><li>Food Handler&rsquo;s Certificate is required.</li><li>Previous experience in retail, food service, or customer service is a plus.</li><li>Energetic, friendly, and team-oriented personality.</li><li>Strong communication skills and attention to detail.</li><li>Comfortable standing for extended periods and lifting up to 50 lbs.</li><li>Ability to work a flexible schedule, including evenings, weekends, and holidays.</li></ul>Why Work With Us:<ul><li>Fun, fast-paced, and team-oriented environment</li><li>Opportunities for career growth and advancement</li><li>Competitive pay and employee discounts on Garrett Popcorn&reg;</li><li>Be part of a beloved global brand with a rich Chicago heritage</li></ul>Job Type: Part-timePay: From $16.60 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Clerk/Cashier

EquipmentShare

<div><h1 class="jobSectionHeader">Build the Future with Us &mdash; EquipmentShare is Hiring a Customer Support Billing Specialist I</h1>

At EquipmentShare, we're not just filling a role &mdash; we're assembling the best team on the planet to build something that's never been built before. We're on a mission to transform an industry that's been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

We're hiring a Customer Support Billing Specialist I - Bilingual in English/Spanish is required, at our Corporate Headquarters in Columbia, MO, we are open to remote if you are not local to the Columbia MO area. We're looking for someone who's ready to grow with us, bring energy and drive to their work, and help us build the future of construction.

The primary responsibility of the Customer Support Billing Specialist I is to consistently provide exceptional service and support to EquipmentShare's internal and external customers in a multi-channel environment. Work cross-functionally with Accounts Receivable, Collections, and Rental Operations in servicing internal and external customers as it relates to billing and payment processes and inquiries. Establish and maintain excellent working relationships with rental markets and help facilitate support requests throughout EquipmentShare. As a primary customer-facing role, the ability to provide professional, exceptional, timely and accurate service to internal and external customers is critical to the success of this position.
<h3 class="jobSectionHeader">
Primary Responsibilities</h3>
<ul><li>Perform job duties in accordance with EquipmentShare's vision, mission, and values.</li>
<li>Provide excellent customer service for EquipmentShare customers with clear answers to billing and payment inquiries and appropriate referrals as needed.</li>
<li>Respond to customer inquiries via telephone, chat, and email in an accurate, timely, and professional manner and within established quality and service standards.</li>
<li>Show empathy towards customers, understanding their concerns, and offering them reassurance while providing assistance.</li>
<li>Complete Voice of Customer (VOC) reports to capture customer concerns.</li>
<li>Establish and maintain professional working relationships with internal and external customers and co-workers.</li>
<li>Manage time effectively to ensure productivity levels and turnaround times are within established service standards.</li>
<li>Establish and maintain adequate knowledge of EquipmentShare products, service offerings, and core systems, and respond effectively and efficiently to customer and co-worker inquiries.</li>
<li>Establish and maintain an understanding of all EquipmentShare subsidiaries, guaranteeing current knowledge of their payment stipulations and designated points of contact.</li>
<li>Perform administrative functions within core systems across all customer platforms (phone, email, and Intercom), including but not limited to:</li>
<li>Setting up new users and profiles in ES Admin, including sending T3 Customer password re-sets.</li>
<li>Update and accurately maintain customer account billing configurations, including user access rights, billing contact information, electronic billing preferences, customer billing receipt requests, and rental billing cycle parameters.</li>
<li>Issue customer credit notes, invoices, and statement copies upon customer request.</li>
<li>Ensure customer interactions are documented accurately and promptly for reference in ES Admin.</li>
<li>Develop and maintain billing and payment systems knowledge and exhibit the ability to comprehend and communicate basic accounting and billing system practices in a manner that is easily understood by internal and external customers.</li>
<li>Possess sufficient expertise regarding the various bank accounts to accurately provide and verify information to both internal and external clientele.</li>
<li>Maintain familiarity with multiple remittance addresses and demonstrate the ability to appropriately direct customer inquiries.</li>
<li>Ability to troubleshoot, comprehend, and fully reconcile billing and payment information to identify and resolve discrepancies.</li>
<li>Proficiency in generating customized customer reports and statements beyond those automatically produced by Admin or T3 systems.</li>
<li>Process customer credit card and ACH payments in the appropriate system (ES Admin, SlimCD, or Stripe) with high attention to detail to ensure accuracy, data integrity, and compliance with state and federal payment industry guidelines.</li>
<li>Partner with Accounts Receivable in the creation of credit request documents and application of such as requested by the customer.</li>
<li>Engage with new customers throughout the onboarding process to educate them on specific areas of doing business with EquipmentShare, such as self-service options, billing and payment features, rental agreements and contracts, and insurance requirements.</li>
<li>Comprehend and articulate the rental and invoicing procedures. This encompasses the complete rental lifecycle and the methodology of invoice generation, including various billing cycle types and invoice classifications.</li>
<li>Maintains the Help-Billing support channel, delivering resolutions when feasible or collaborating with relevant teams to guarantee the requestor receives a resolution.</li>
<li>Demonstrate a comprehensive understanding of the various invoice types, including Cycle, Final, Service, Retail, Lost/Stolen/Damage, Telematics, Warranty, etc.</li>
<li>Deliver customer support and training regarding the utilization of our electronic bill payment systems, specifically T3 and the Direct Pay Portal.</li>
<li>Utilize diverse platform resources to verify, synthesize, and instigate invoice disputes. Convey customer grievances to branch and sales teams to collaboratively rectify disputes. Ensure dispute resolutions are communicated to the customer, encompassing follow-ups and/or credit issuances. Conclude the dispute within the system.</li>
<li>Engage in communication with customers, Territory Account Managers (TAMs), and branch personnel to resolve purchase order inquiries and discrepancies that impede invoice processing and customer payment.</li>
<li>Possess foundational knowledge to effectively manage and direct inquiries regarding liens and waivers. This encompasses Notice to Owner (NTO) inquiries, as well as all certified correspondence issued to clients, including Preliminary Notices of Lien Rights and Notices of Furnishing.</li>
<li>Collaborate with Territory Account Managers to finalize project closure documentation, encompassing the reconciliation of orders, invoices, and payments for extensive customer accounts. These engagements frequently span multiple months and involve a substantial quantity of equipment.</li>
<li>Facilitate communication between branch teams, Territory Account Managers (TAMs), and customers by addressing disputes, inquiries regarding balances, and updates to payments to support collections activities.</li>
<li>Facilitate collaboration with the credit team and Territory Account Managers (TAMs) concerning correspondence pertaining to credit application inquiries, billing term inquiries and modification requests, and requests for account name alterations.</li>
<li>Facilitate and properly route credit reference inquiries and requests.</li>
<li>Act as a liaison between internal and external clients and the tax department to manage communications concerning tax exemption certificates, tax rate inquiries, and discrepancies.</li>
<li>Facilitate and properly route Accounts Payable inquiries and invoice submissions.</li>
<li>Utilize appropriate resources to ensure work is completed efficiently and within established service standards.</li>
<li>Comply with EquipmentShare's departmental and corporate policies and procedures as well as mandated state and federal laws and requirements at all times.</li>
<li>Enhance construction industry, technical, and functional job knowledge through actively participating in learning and growth opportunities.</li>
<li>Work collaboratively with co-workers to achieve departmental and company goals and standards.</li>
<li>Provide second-level support to the Rental Operations team as necessary.</li>
<li>Perform other duties and responsibilities as assigned.</li>
</ul><h3 class="jobSectionHeader">Why EquipmentShare?</h3>

Because we do things differently &mdash; and we think you'll feel it from day one. We're a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn't just run our business &mdash; it also makes your job easier, safer, and more connected. Whether you're behind the wheel, under the hood, leading a branch, or closing deals &mdash; tech supports you, and you drive us forward.

We're a team of problem-solvers, go-getters, and builders. And we're looking for teammates who take pride in doing meaningful work and want to be part of building something special.
<h4 class="jobSectionHeader">
Perks &amp; Benefits 
</h4>
Competitive compensation 
<ul><li>
</li>
Full medical, dental, and vision coverage for full-time employees 
<li>
</li>
Generous PTO + paid holidays 
<li>
</li>
401(k) + company match 
<li>
</li>
Gym membership stipend + wellness programs (earn PTO and prizes!) 
<li>
</li>
Company events, food truck nights 
<li>
</li>
16 hours of paid volunteer time per year &mdash; give back to the community you call home 
<li>
</li>
<li>Career advancement, leadership training, and professional development opportunities</li>
</ul><h3 class="jobSectionHeader">About You</h3>

You want to be part of a team that's not just changing an industry for the sake of change &mdash; we're transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you're excited about the opportunity to grow within a fast-paced, mission-driven environment.

We're looking for people who:
See challenges as opportunities 
<ul><li>
</li>
Embrace change and continuous improvement 
<li>
</li>
<li>Bring energy, effort, and optimism every day</li>
</ul><h3 class="jobSectionHeader">Skills &amp; Qualifications</h3>
<ul><li><ul><li>Ability to read and comprehend basic/complex communication in written or verbal sources.</li>
<li>Bilingual in English/Spanish is required</li>
<li>Ability to communicate effectively in English and in written or verbal form, using correct grammar, punctuation, spelling, and sentence structure.</li>
<li>A passion for helping others and a willingness to go the extra mile in providing nothing less than exceptional customer service and a positive customer experience.</li>
<li>Strong organizational skills with attention to detail and accuracy.</li>
<li>Ability to multi-task and maneuver through various programs and applications while providing timely and superior service to customers.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Working knowledge of G-Suite, including Gmail, Google Docs, Sheets, and Drive</li>
<li>Ability to acquire new skills in a proficient manner.</li>
<li>Accept responsibility for actions when necessary and learn from mistakes.</li>
<li>Ability to be flexible - adapt to change in a positive manner.</li>
<li>Ability to work quickly and think logically, especially under pressure.</li>
<li>Ability to reason with difficult and/or upset customers in a courteous and professional manner.</li>
<li>Self-starter and highly motivated with a strong, positive work ethic that contributes to the success of the department and company as a whole.</li>
<li>Must possess a professional yet enthusiastic and friendly demeanor.</li>
<li>Excellent phone handling, negotiating and active listening skills.</li>
</ul><h3 class="jobSectionHeader">Education and Experience:</h3>
<ul><li>High school diploma required, College degree desired.</li>
<li>At least one year experience in a customer service role, preferably in a contact center or multi-channel communication environment.</li></ul> 

<h3 class="jobSectionHeader">
Physical Requirements:</h3>
<ul><li>Must be able to lift 20 lbs</li>
<li>Must be able to sit for prolonged periods at a desk and work on a computer.</li>
</ul></li></ul><h3 class="jobSectionHeader">A Workplace For All</h3>

At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative &mdash; A Workplace For All &mdash; is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.

We value different backgrounds, talents, and perspectives. We want you to feel like you belong here &mdash; because you do.

EquipmentShare is an EOE M/F/D/V.

Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.</div>

Customer Support Billing Specialist

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