call center representative Jobs in Houston

call center representative

customer service representative Jobs in Houston

customer service representative

bilingual call center representative Jobs in Houston

bilingual call center representative

call center - member care agent Jobs in Houston

call center - member care agent

call center agent - prn

call center agent prn

Houston Methodist

<div>At Houston Methodist, the Call Center Agent position is responsible for assisting internal and external customers of the assigned department with service requests of a routine and emergent nature. Duties for this position include managing large volumes of inbound and outbound calls in a timely manner, identifying callers' needs and providing solutions while maintaining proper documentation.
<div><b>FLSA STATUS</b><br>
Non-exempt<br>
<br>
<b>QUALIFICATIONS</b><br>
<br>
<b>EDUCATION</b><ul><li>
High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
</li></ul><br>
<b>EXPERIENCE</b><ul><li>
Two years of related experience
</li><li>Previous customer service experience in a call center or other telephone communication environment preferred
</li></ul><br>
<b>LICENSES AND CERTIFICATIONS</b><br>
<b>Required</b><ul><li>
</li></ul><br>
<b>SKILLS AND ABILITIES</b><ul><li>
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
</li><li>Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
</li>Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles<br>
<li>
</li></ul><br>
<br>
<b>ESSENTIAL FUNCTIONS</b><br>
<br>
<b>PEOPLE ESSENTIAL FUNCTIONS</b><ul><li>
Promotes a positive work environment and a focused work unit that actively helps one another to achieve optimal department results.
</li><li>Collaborates with all members of the department by actively communicating and reporting pertinent patient care information and data in a comprehensive manner. Demonstrates effective communication and customer service skills.
</li><li>Answers phone calls and appropriately greets each caller and interacts with customers in a professional and courteous manner at all times.
</li></ul><br>
<b>SERVICE ESSENTIAL FUNCTIONS</b><ul><li>
Utilizes multi-tasking skills to process patient needs from incoming and outgoing calls and faxes by coordinating, documenting, and tracking requests in Epic. Answers telephone promptly and in a professional manner at all times using identified scripts in all attempts to triage requests. Enters notes in Epic system while caller is on the telephone. Appropriately places callers on hold, after asking caller if they mind holding, and transfers callers as appropriate.
</li><li>Responds in a proactive manner to caller concerns, resolving such matters according to established guidelines in a prompt manner. Contacts appropriate staff for unusual circumstances in a timely manner to maintain a high level of patient satisfaction. Maintains confidentiality of sensitive information and informs management of pertinent issues.
</li><li>Organizes workload and sets priorities. Utilizes all available work time by assisting fellow team members and performing additional tasks as assigned or requested.
</li><li>Answers calls in a timely manner to minimize call hold times.
</li></ul><br>
<b>QUALITY/SAFETY ESSENTIAL FUNCTIONS</b><ul><li>
Performs all patient communications following HIPPA guidelines. Reports complaints according to policies and procedures and assures clinical practice guidelines are followed.
</li></ul><br>
<b>FINANCE ESSENTIAL FUNCTIONS</b><ul><li>
Self-motivated to independently manage time effectively and prioritizes daily tasks.
</li><li>Uses department resources/equipment/supplies properly and efficiently.
</li></ul><br>
<b>GROWTH/INNOVATION ESSENTIAL FUNCTIONS</b>
Participates in departmental projects activities, and seeks continuing education opportunities to expand learning beyond baseline competencies with a focus on continual development.<br>
<ul><li>
</li></ul><br>
<br>
<b>SUPPLEMENTAL REQUIREMENTS</b><br>
<ul><b>
WORK ATTIRE</b><li><ul><li>
Uniform: No
</li><li>Scrubs: No
</li><li>Business professional: Yes
</li><li>Other (department approved): No
</li></ul></li><br>
<b>ON-CALL*</b><br>
<li><ul><li><i>Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.</i></li></ul></li><li><ul><li>
On Call* No
</li></ul></li><br>
<b>TRAVEL**</b><br>
<i>**Travel specifications may vary by department**</i><li><ul><li>
May require travel within the Houston Metropolitan area No
</li><li>May require travel outside Houston Metropolitan area No
</li></ul></li></ul></div><b>QUALIFICATIONS</b><br>
<br>
<b>EDUCATION</b><ul><li>
High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
</li></ul><br>
<b>EXPERIENCE</b><ul><li>
Two years of related experience
</li><li>Previous customer service experience in a call center or other telephone communication environment preferred
</li></ul><br>
<b>LICENSES AND CERTIFICATIONS</b><br>
<b>Required</b><br>
<ul><li>
</li></ul><br>
<p><b>Company Profile:</b></p><p>
Houston Methodist Hospital is recognized by U.S. News &amp; World Report as the No. 1 hospital in Texas and one of America&rsquo;s &ldquo;Best Hospitals.&rdquo; As a full-service, acute-care hospital located in the Texas Medical Center and the flagship hospital of Houston Methodist, it has evolved into one of the nation&rsquo;s largest nonprofit teaching hospitals and a leader in innovative medical research with a comprehensive residency program. Two of Houston Methodist&rsquo;s primary academic affiliates are among the nation&rsquo;s leading health care organizations: Weill Cornell Medicine and New York-Presbyterian Hospital. Houston Methodist also has affiliations with Texas A&amp;M University and the University of Houston. Houston Methodist Hospital offers unparalleled care for thousands of patients from around the world.</p><p>
Houston Methodist is an Equal Opportunity Employer.</p></div>

Call Center Agent - PRN

HCA Houston Healthcare

<p></p><div><h5 class="jobSectionHeader"><b>Introduction</b></h5><p>
Do you have the PRN career opportunities as a(an) Cardiac Cath Lab Rad Tech PRN you want with your current employer? We have an exciting opportunity for you to join HCA Houston Healthcare West which is part of the nation's leading provider of healthcare services, HCA Healthcare.</p><h5 class="jobSectionHeader"><b>
Benefits</b></h5><p>
HCA Houston Healthcare West, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:</p><ul><li>
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.<br>
</li><li>
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.<br>
</li><li>
Fertility and family building benefits through Progyny<br>
</li><li>
Free counseling services and resources for emotional, physical and financial wellbeing<br>
</li><li>
Family support, including adoption assistance, child and elder care resources and consumer discounts</li><li>
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)</li><li>
Employee Stock Purchase Plan<br>
</li><li>
Retirement readiness and rollover services and preferred banking partnerships<br>
</li><li>
Education assistance (tuition, student loan, certification support, dependent scholarships)<br>
</li><li>
Colleague recognition program<br>
</li><li>
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)</li></ul><p><br>
Learn more about Employee Benefits</p><p><b><i>
Note: Eligibility for benefits may vary by location.</i></b></p><p><br>
Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Cardiac Cath Lab Rad Tech PRN where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!</p><h5 class="jobSectionHeader"><b>
Job Summary and Qualifications</b></h5><p></p><p><b>
What You Will Do In Your Role:</b></p><p></p><ul><li>
 You will be responsible for assisting the R.N. in assessing, planning, implementing, and evaluating the care of the Cath Lab patient.</li><li>
 You will be responsible to function in a call-out situation by scrubbing and running the table (x-ray).</li><li>
You will ensure archiving and storage of digital data and maintains proper operation of image review stations.</li><li>
 You will perform post processing manipulation of digital data to supply physician with additional clinical data.</li><li>
 You will be able to function in a Code Blue situation.</li></ul><p></p><p><b>
What qualifications you will need:</b></p><p></p><ul><li>
 1 year of experience in the field or in a related area</li><li>
 Prior Cath Lab experience preferred</li><li>
 Graduate of accredited school of Radiologic Technology required</li><li>
 ARRT and Radiology Technologist through the Texas Department of Health or RCIS certification required.</li><li>
 Current BCLS certification from the American Heart Association required.</li><li>
 ACLS certification within 6 months of employment
</li></ul><p></p><p>HCA Houston Healthcare West is a <b>full-service, 300+ bed hospital</b> that has been offering exceptional care to the West Houston communities for over 30 years. We proudly provide Houston residents with exceptional healthcare, including a vast-array of medical services from board-certified doctors and nationally accredited departments. We are recognized as a <b>Certified Primary Stroke Center</b> by the Joint Commission and under an affiliation agreement with The Woman&rsquo;s Hospital of Texas, we are able to bring our community <i>The Woman&rsquo;s Hospital of Texas at West Houston</i>, a three-story cardiac and critical care tower. The Sugar Land Cancer Center and the Sugar Land Diagnostic Center, departments with HCA Houston Healthcare West, provide additional services to meet the needs of our community. We are members of HCA Houston Healthcare, the most comprehensive family of hospitals in the region and part of the leading provider of healthcare in the country, HCA Healthcare. Together we are stronger, smarter and more accessible in providing the patient-centered care you need close to home.</p><p>
HCA Healthcare has been recognized as one of the World&rsquo;s Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.</p><p></p><p><br>
&quot;Bricks and mortar do not make a hospital. People do.&quot;- Dr. Thomas Frist, Sr.<br>
HCA Healthcare Co-Founder</p>
<p>If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Cardiac Cath Lab Rad Tech PRN opening. We review all applications. Qualified candidates will be contacted for interviews. <b>Unlock the possibilities and apply today!</b></p><p><i>
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status</i></p></div>

Cardiac Cath Lab Rad Tech PRN

<div><div><b>PRN Medical Surgical / IMU Registered Nurse</b></div><div><b><br>
East Houston Medical Center &ndash; Houston, Texas</b></div><div></div><div><br>
At East Houston Medical Center, we believe every encounter is an opportunity to provide extraordinary care with grace, dignity, and warmth. We are seeking an exceptional <b>PRN Medical Surgical / IMU Registered Nurse</b> who brings not only strong clinical expertise, but also a calm, refined presence and genuine compassion for patients and families.</div><div></div><div><b><br>
About the Role</b></div><div><br>
In this PRN role, you will care for a diverse Medical Surgical and Intermediate Care patient population in an environment that values excellence, collaboration, and respect. You will be part of a dedicated team known for its professionalism, thoughtful communication, and commitment to safe, high-quality care. Our ideal nurse is poised, detail-oriented, and comfortable in a setting where clinical sophistication and heartfelt service go hand in hand.</div><div></div><div><b><br>
Key Responsibilities</b></div><br>
<ul><li>
Provide attentive, evidence-based nursing care to Med-Surg / IMU patients with varying acuity levels.<br>
</li><li>
Perform thorough assessments, anticipate needs, and respond promptly to subtle changes in patient condition.<br>
</li><li>
Administer medications and therapies with precision, safety, and a reassuring bedside manner.<br>
</li><li>
Partner closely with physicians and the interdisciplinary team to coordinate individualized care plans.<br>
</li><li>
Offer clear, compassionate education to patients and families during vulnerable moments.<br>
</li><li>
Ensure meticulous, timely documentation that reflects the quality and integrity of the care provided.</li></ul><div></div><div><b><br>
PRN Scheduling and Availability</b></div><div><br>
This PRN opportunity is ideal for nurses who value both flexibility and a high standard of practice. Please indicates the specific days and shifts you are able to work, for example:</div><br>
<div></div><ul><li>
Weekday days &amp; evenings<br>
</li><li>
Weekday evenings or nights<br>
</li><li>
Weekends (days and/or nights)<br>
</li><li>
Selected holidays or peak-need dates</li></ul><div></div><div><br>
We strive to create schedules that honor your availability while supporting the needs of our patients and our team.</div><div></div><h3 class="jobSectionHeader"><b><br>
Requirements</b></h3><div><b>
Qualifications</b></div><br>
<ul><li>
Active RN license in the State of Texas (or compact license in good standing).<br>
</li><li>
Recent experience in Medical Surgical and/or Intermediate/Stepdown nursing strongly preferred.<br>
</li><li>
Current BLS certification required; ACLS, PALS highly preferred.<br>
</li><li>
Exceptional communication skills, polished professional demeanor, and strong critical-thinking ability.<br>
</li><li>
Demonstrated reliability, integrity, and commitment to maintaining a calm, welcoming environment for patients, families, and colleagues.</li></ul></div><div></div>
<br>
Qualifications
&bull;	Master&rsquo;s or Doctoral degree in Nursing from an accredited graduate nursing program with a focus on family practice.
&bull;	Current licensure as a Registered Nurse (RN) and Advanced Practice Registered Nurse (APRN) in the State of Texas (or eligibility to obtain).
&bull;	National certification as a Family Nurse Practitioner (FNP C or FNP BC) by a recognized certifying body (e.g., AANP or ANCC).
&bull;	Current Basic Life Support (BLS) and Advanced Cardiovascular Life Support (ACLS) certification

PRN Medical Surgical / IMU Registered Nurse

Physicians Ambulatory Surgery Center

<p></p><div><p>Do you have the PRN career opportunities as an RN PACU PRN you want with your current employer? We have an exciting opportunity for you to join Physicians Ambulatory Surgery Center which is part of the nation's leading provider of healthcare services, HCA Healthcare.</p>
<p></p><h5 class="jobSectionHeader"><b>Job Summary and Qualifications</b></h5><p></p><p>
We are seeking a PACU Nurse for our ambulatory surgery center who demonstrates the values of our company by caring like family. You will ensure safe and effective nursing care rendered postoperatively until the patient is dismissed from the facility. With your expertise, our center continue its&rsquo; legacy of employing nurses who contribute to the company&rsquo;s mission and vision.</p>
<p></p><p>What you will do in this role:</p>
<p></p><ul><li>Prepare your patients&rsquo; care area adequately and ensure necessary equipment and supplies and provided</li><li>
You will demonstrate proper airway management techniques</li><li>
Monitor your patients according to policy (vital signs, temperature, cardiac, etc.).</li><li>
You will exhibit proper technique for insertion, maintenance, and removal of IV catheters and saline locks</li><li>
Perform and document head to toe evaluation of your patients utilizing an approved scoring system in line with HCA policy and procedure</li><li>
Check dressings and/or operative site of your patients and report abnormalities to the surgeon</li><li>
Provide a safe and comforting environment for your patients and family</li><li>
Ensure your patients meet discharge criteria</li></ul>
<p></p><p>Qualifications you will need:</p>
<p></p><ul><li>Associate Degree in Nursing or RN Diploma or Higher degree in Nursing Required</li><li>
1+ years of nursing experience in a clinical setting, preferably in PACU, ICU or Surgery</li><li>
Active RN license as required by state of employment</li><li>
BCLS Certification upon employment. ***online certification not acceptable</li><li>
ACLS required within 30-days of hire</li><li>
PALS if required by facility within 30-days of hire</li></ul>
<p></p><p>Benefits</p>
<p></p><p>Physicians Ambulatory Surgery Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include some or all of the following:</p><ul><li><b>
Comprehensive benefits</b> for medical, prescription drug, dental, vision, behavioral health and telemedicine services</li><li><b>
Wellbeing support,</b> including free counseling and referral services</li><li><b>
Time away from work</b> programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence</li><li><b>
Savings and retirement resources</b>, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling</li><li><b>
Education support</b> through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing</li><li><b>
Additional benefits</b> for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts</li></ul><p>
Learn more about Employee Benefits</p>
<p><b><i>Note: Eligibility for benefits may vary by location and position.</i></b></p><p></p><p><b>
Physicians Endoscopy Center</b> is located in theWest Chase district of Houston, Texas. Serving the residents of this area since 2002. Ourgastroenterologists have performed more than 100,000 endoscopic procedures. We are certifiedby the Centers for Medicare and Medicaid Services (CMS). Also, we have achieved the highest level of accreditation by the AccreditationAssociation for Ambulatory Health Care (AAAHC). Physicians Endoscopy Center is a member ofSurgery Ventures powered by HCA Healthcare.&Acirc;</p><p>
HCA Healthcare has been recognized as one of the World's Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for thedelivery of charitable care, uninsured discounts, and other uncompensated expenses.</p><p></p><p>
&quot;Bricks and mortar do not make a hospital. People do.&quot;- Dr. Thomas Frist, Sr.<br>
HCA Healthcare Co-Founder</p>
<p>If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our RN PACU PRN opening. We review all applications. Qualified candidates will be contacted for interviews. <b>Unlock the possibilities and apply today!</b></p><p><i>
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status</i></p></div>

RN PACU PRN

NRG Energy

<div><p>Welcome to the intersection of energy and home services. At NRG, we&rsquo;re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers&rsquo; lives easier&mdash;helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.</p><p>
We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.</p><p>
More information is available at www.nrg.com. Connect with NRG on Facebook, Instagram, LinkedIn and X.</p>
<div><p><b>
Position Summary:</b></p></div><p></p><div><p><br>
The Data Engineer is responsible for building, maintaining, and supporting data pipelines and data platforms used for analytics, reporting, and data science initiatives within contact center operations. This role works closely with the Customer Care Analytics team to ensure reliable data ingestion, transformation, and availability across multiple systems and environments. The role ensures that data insights solutions which will enhance customer experience, boost agent productivity, and improve operational efficiency.</p></div><p></p><div><p><b><br>
Key Responsibilities:</b></p></div><p></p><div><p><b><br>
AI Solution Implementation &amp; Support</b></p></div><p></p><div><ul><li><p><br>
Collaborate with cross-functional teams to integrate and deploy data engineer technologies</p></li></ul></div><div><ul><li><p>
Develop and maintain data pipelines for ingesting and processing data from various sources such as APIs, S3, Google Cloud Storage and flat files.</p></li></ul></div><div><ul><li><p>
Build and manage ETL/ELT workflows using Databricks, Spark, Python and SQL.</p></li></ul></div><div><ul><li><p>
Design and maintain data models and tables for analytics and reporting.</p></li></ul></div><div><ul><li><p>
Troubleshoot data inconsistencies, missing records, and pipeline failures.</p></li></ul></div><div><ul><li><p>
 Work with business teams to understand data requirements and deliver data solutions.</p></li></ul></div><div><ul><li><p>
Support data science and AI initiatives by preparing and organizing datasets.</p></li></ul></div><div><ul><li><p>
Monitor and optimize data pipeline performance and reliability.</p></li></ul></div><div><ul><li><p>
Maintain documentation for data processes, tables, and pipelines.</p></li></ul></div><div><ul><li><p>
Assist with data migration, integration, and platform improvements.</p></li></ul></div><div><ul><li><p>
Work with vendor solutions for data extractions through API or AWS S3 Workflow</p></li></ul></div><p></p><div><p><b><br>
Required Skills</b></p></div><p></p><div><ul><li><p><br>
 Strong experience (10+ years) with SQL, Spark SQL and Spark Python</p></li></ul></div><div><ul><li><p>
Experience (2+ years) with Databricks or Apache Spark</p></li></ul></div><div><ul><li><p>
 Experience (3+ years) with Power BI</p></li></ul></div><div><ul><li><p>
Strong experience working with cloud storage systems (Azure, AWS S3, Google Cloud Storage)</p></li></ul></div><div><ul><li><p>
Experience with Git-based version control, including pull requests, code reviews, and branch management in Azure DevOps</p></li></ul></div><div><ul><li><p>
Solid knowledge (3+ years) of Python for data processing</p></li></ul></div><div><ul><li><p>
Experience building and troubleshooting ETL pipelines</p></li></ul></div><div><ul><li><p>
Familiarity with data warehouse concepts and data modeling</p></li></ul></div><div><ul><li><p>
Ability to debug data quality issues and reporting discrepancies</p></li></ul></div><div><ul><li><p>
Self-driven, proactive problem solving skills</p></li></ul></div><p></p><div><p><b><br>
Preferred Skills</b></p></div><p></p><div><ul><li><p><br>
Solid understanding Call center KPIs</p></li></ul></div><div><ul><li><p>
Demonstrable strength in analytical and problem-solving skills.</p></li></ul></div><div><ul><li><p>
Understand real-time agent assist, virtual agents, chatbots, sentiment analysis, and intelligent routing into existing CRM and telephony systems to streamline workflows.</p></li></ul></div><div><ul><li><p>
Excellent communication and stakeholder management skills.</p></li></ul></div><div><ul><li><p>
3+ years experience with AWS or Google Cloud</p></li></ul></div><div><ul><li><p>
5+ years experience supporting data science / AI teams</p></li></ul></div><div><ul><li><p>
 Knowledge of Airflow or other workflow orchestration tools</p></li></ul></div><div><ul><li><p>
Experience with large-scale data processing, LLM, API integration</p></li></ul></div><div><ul><li><p>
Understanding of natural language processing (NLP) and Machine learning, Modeling, RAG, Agentic AI</p></li></ul></div><div><ul><li><p>
Experience with Claude Code for workflow optimization</p></li></ul></div><p></p><div><p><b><br>
Continuous Improvement</b></p></div><p></p><div><ul><li><p><br>
Evaluate emerging Data engineering technologies and recommend solutions aligned with business goals.</p></li></ul></div><div><ul><li><p>
Assist pilot programs and proof-of-concept initiatives to test new data capabilities.</p></li></ul></div><p></p><div><p><b><br>
Governance &amp; Compliance</b></p></div><p></p><div><ul><li><p><br>
Ensure Data solutions comply with data privacy, security, and ethical standards by partnering with NRG&rsquo;s Data &amp; AI team.</p></li></ul></div><div><ul><li><p>
Maintain detailed documentation of workflows, changes, and performance metrics. Provide regular reports to stakeholders.</p></li></ul></div><p></p><div><p><b><br>
Minimum Qualifications:</b></p></div><p></p><div><ul><li><p><br>
Bachelor&rsquo;s in Computer Science, Data Analytics, Mathematics, Data Science, or related field; or equivalent experience.</p></li></ul></div><div><ul><li><p>
3+ years of experience in contact center operations, continuous improvement, business analysis, or technology support.</p></li></ul></div><div><ul><li><p>
 Experience with one or more CRM and contact center platforms such as SAP, Salesforce, Genesys, NICE, or Five9.</p></li></ul></div><p></p><div><p><b><br>
Why Join Us?</b></p></div><p></p><div><ul><li><p><br>
 Join a forward-thinking team that&rsquo;s redefining customer experience through Data innovation.</p></li></ul></div><div><ul><li><p>
Play a key role in transforming how customers interact with our contact center&mdash;making every conversation smarter, faster, and more impactful.</p></li></ul></div><div><ul><li><p>
Work with cutting-edge AI technologies in a company committed to ethical AI and a culture of continuous innovation.</p></li></ul></div><div><ul><li><p>
 Enjoy a collaborative culture with opportunities for growth, learning and career development.</p></li></ul></div><br>
<p></p>
<p>
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.</p><p>
EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)</p><p>
Official description on file with Talent.</p></div>

Data Engineer

Xanterra Travel Collection

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 <strong>
  Awarded World&rsquo;s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world&rsquo;s best small ports and hidden harbors. Its three sailing yachts and four all-suite yachts carry just 148 to 342 guests and cruise around the world.
  <br/>
  <br/>
 </strong>
 <strong>
  Our Mission
 </strong>
 : We imagine and deliver personalized and immersive experiences 180 degrees from ordinary
 <br/>
 <br/>
 <strong>
  Our Vision
 </strong>
 : Enriching people&rsquo;s perspective through inspired travel
 <br/>
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 <strong>
  Our Values
 </strong>
 :
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  W
 </strong>
 elcoming,
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  I
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 nnovative,
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  N
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 ow,
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  D
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 iscipline,
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  S
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 erve,
 <strong>
  T
 </strong>
 eamwork,
 <strong>
  A
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 uthentic,
 <strong>
  R
 </strong>
 esponsible
 <br/>
 <br/>
 See what our team members have to say about this great opportunity!
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 <br/>
 <ul>
  <li>
   "I appreciate the ability to work from home that many of my coworkers are well-traveled and respond quickly by phone and email. I get to be in touch with intelligent guests and agents from all over and together we craft dream trips they&rsquo;ll remember for life!"
  </li>
  <li>
   "I really enjoy that everyone here is willing to help each other. Everyone here is beyond ordinary!"
  </li>
  <li>
   "The support and understanding from upper management not just in our professional life, but personal life is amazing!"
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Full-time positions available to work remotely as long as you live in one of these states:
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  <br/>
 </strong>
 <strong>
  AR, AZ, CO, FL, LA, MN, TX, and WI.
  <br/>
  <br/>
 </strong>
 Operations Agent is responsible for effective coordination of all booking aspects after creation. This can include manifesting, reservation accounting processes, irregular operations tasks, and other operational tasks as seen below.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Operational Tasks: Execute assigned tasks related to voyage processing, ensuring timely completion; handling Outbound and Inbound calls, chats, and emails; and SmartSheet interactions to effectively align bookings with voyages.
  </li>
  <li>
   Irregular Operations: Act as contact agent for TA/Guests to coordinate irregular operations.
  </li>
  <li>
   Manifesting: Assist with basic manifesting functions as assigned by the Documents &amp; Manifests lead.
  </li>
  <li>
   Reservations Accounting: Assist with basic accounting functions as assigned by the Res Accounting lead. This will include contacting TA/Guests for open and past due balances.
  </li>
  <li>
   Guest Support: Assist with overflow service calls during peak times in the Call Center as required.
  </li>
  <li>
   Booking Processes: Coordinate all aspects of bookings, from creation to completion, ensuring accuracy and efficient operations to meet company KPIs.
  </li>
  <li>
   Team Leadership: Coach and mentor Ops team members to improve performance and assist with onboarding new Ops team members.
  </li>
  <li>
   Other Duties as assigned by management.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent written and verbal communication skills.
  </li>
  <li>
   Ability to work collaboratively across departments and adapt to changing priorities.
  </li>
  <li>
   Strong organizational skills and ability to manage multiple tasks simultaneously.
  </li>
  <li>
   Self-starter with excellent task management skills
  </li>
  <li>
   Intermediate proficiency in all Microsoft Office programs, with the ability to teach their primary usage(s).
  </li>
  <li>
   Familiarity with or willingness to adopt AI-powered platforms (e.g., Copilot, automated workflows, data analysis tools) is a plus.
  </li>
  <li>
   Cruise or tour operations / reservations experience preferred.
  </li>
  <li>
   Preferred experience managing processes with timelines.
  </li>
  <li>
   Proficiency with Reservations and Operations systems (Seaware Core preferred)
  </li>
  <li>
   This position is expected to adjust work hours in cases of irregular operations, which likely will also require extended hours.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  BENEFITS:
 </strong>
 For full-time employees, Windstar offers a comprehensive benefits package including: Medical, Dental &amp; Vision; HSA &amp; FSA; Life &amp; Disability; Accident, Hospital &amp; Critical Illness; Pet Insurance; Vacation, Sick Time and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance and Employee Discounts &amp; Travel Deals.
 <br/>
 <br/>
 <strong>
  EEO:
 </strong>
 Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
 <br/>
 <br/>
 <strong>
  Work Environment:
 </strong>
 Remote work. Secure home office environment suitable for remote work without disruptions. Hardwire Internet connection required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
</div>


Operations Agent

Xanterra

<b>Overview (Text Only):</b><br>
Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors. Its three sailing yachts and four all-suite yachts carry just 148 to 342 guests and cruise around the world.
<br><br>
<b>Our Mission:</b> We imagine and deliver personalized and immersive experiences 180 degrees from ordinary
<br><b>Our Vision:</b> Enriching people’s perspective through inspired travel
<br><b>Our Values:</b> Welcoming, Innovative, Now, Discipline, Serve, Teamwork, Authentic, Responsible
<br><br>
See what our team members have to say about this great opportunity!
<br><ul>
<li>"I appreciate the ability to work from home that many of my coworkers are well-traveled and respond quickly by phone and email. I get to be in touch with intelligent guests and agents from all over and together we craft dream trips they’ll remember for life!"</li>
<li>"I really enjoy that everyone here is willing to help each other. Everyone here is beyond ordinary!"</li>
<li>"The support and understanding from upper management not just in our professional life, but personal life is amazing!"</li>
</ul>
Full-time positions available to work remotely as long as you live in one of these states:
<br>AR, AZ, CO, FL, LA, MN, TX, and WI.
<br><br>
Operations Agent is responsible for effective coordination of all booking aspects after creation. This can include manifesting, reservation accounting processes, irregular operations tasks, and other operational tasks as seen below.
<br><br>
<b>Responsibilities (Text Only):</b><br>
<ul>
<li>Operational Tasks: Execute assigned tasks related to voyage processing, ensuring timely completion; handling Outbound and Inbound calls, chats, and emails; and SmartSheet interactions to effectively align bookings with voyages.</li>
<li>Irregular Operations: Act as contact agent for TA/Guests to coordinate irregular operations.</li>
<li>Manifesting: Assist with basic manifesting functions as assigned by the Documents & Manifests lead.</li>
<li>Reservations Accounting: Assist with basic accounting functions as assigned by the Res Accounting lead. This will include contacting TA/Guests for open and past due balances.</li>
<li>Guest Support: Assist with overflow service calls during peak times in the Call Center as required.</li>
<li>Booking Processes: Coordinate all aspects of bookings, from creation to completion, ensuring accuracy and efficient operations to meet company KPIs.</li>
<li>Team Leadership: Coach and mentor Ops team members to improve performance and assist with onboarding new Ops team members.</li>
<li>Other Duties as assigned by management.</li>
</ul>
<b>Qualifications (Text Only):</b><br>
<ul>
<li>Excellent written and verbal communication skills.</li>
<li>Ability to work collaboratively across departments and adapt to changing priorities.</li>
<li>Strong organizational skills and ability to manage multiple tasks simultaneously.</li>
<li>Self-starter with excellent task management skills</li>
<li>Intermediate proficiency in all Microsoft Office programs, with the ability to teach their primary usage(s).</li>
<li>Familiarity with or willingness to adopt AI-powered platforms (e.g., Copilot, automated workflows, data analysis tools) is a plus.</li>
<li>Cruise or tour operations / reservations experience preferred.</li>
<li>Preferred experience managing processes with timelines.</li>
<li>Proficiency with Reservations and Operations systems (Seaware Core preferred)</li>
<li>This position is expected to adjust work hours in cases of irregular operations, which likely will also require extended hours.</li>
</ul>
<b>BENEFITS:</b> For full-time employees, Windstar offers a comprehensive benefits package including: Medical, Dental & Vision; HSA & FSA; Life & Disability; Accident, Hospital & Critical Illness; Pet Insurance; Vacation, Sick Time and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance and Employee Discounts & Travel Deals.
<br><br>
<b>EEO:</b> Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
<br><br>
<b>Work Environment:</b> Remote work. Secure home office environment suitable for remote work without disruptions. Hardwire Internet connection required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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