call centre agent (speaker : hindi/ mal-ya-lam & engllish)

corporate sales executive

real estate agent

account manager

arabic speaker - call center agent Jobs in Doha

arabic speaker - call center agent

call centre agent (speaker : hindi/ mal-ya-lam & engllish) Jobs in Doha

call center agents

Starlink Qatar

<div>
 
 We are seeking a detail-oriented and customer-focused
 
 Call Center / Scheduler
 
 to join our healthcare team. The ideal candidate will support appointment coordination and patient communication in a fast-paced medical environment.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Handle inbound and outbound calls related to patient appointments and scheduling
 </li>
 <li>
 Coordinate and confirm medical appointments with patients and healthcare providers
 </li>
 <li>
 Maintain accurate records of patient interactions and scheduling updates
 </li>
 <li>
 Provide clear and professional communication regarding appointment details and instructions
 </li>
 <li>
 Support front-office and administrative coordination as needed
 </li>
 <li>
 Ensure timely follow-up on missed appointments or schedule changes
 </li>
 <li>
 Deliver a high standard of customer service aligned with healthcare protocols
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Minimum
 
 2 years of experience
 
 in a call center, scheduling, or customer service role (healthcare experience preferred)
 </li>
 <li>
 
 Bachelor&rsquo;s degree or Diploma
 
 in any relevant field
 </li>
 <li>
 Strong communication skills in
 
 Arabic and English
 
 (Arabic speakers required)
 </li>
 <li>
 Good computer literacy and ability to work with scheduling systems or CRM tools
 </li>
 <li>
 Strong attention to detail and organizational skills
 </li>
 <li>
 Ability to work in a fast-paced, service-driven environment
 </li>
 <li>
 Professional, patient, and customer-oriented attitude
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills
 
 
 <ul>
 <li>
 Experience in a medical clinic, hospital, or healthcare contact center
 </li>
 <li>
 Familiarity with appointment management systems
 </li>
 <li>
 Ability to manage multiple tasks and prioritize effectively
 </li>
 </ul>
 
 
 
 
 If you&rsquo;re passionate about delivering excellent patient service and have strong coordination skills, we&rsquo;d love to hear from you.
 
</div>

Call Center Agents

BPO PLUS

<ul><li>Monitor and evaluate recorded and live customer interactions to ensure compliance with healthcare quality standards and organizational policies.</li><li>Assess call quality, accuracy of information provided, professionalism, communication skills, and adherence to established procedures.</li><li>Conduct regular quality audits of calls, emails, chats, and patient service interactions.</li><li>Identify service gaps, process deviations, and areas requiring improvement through detailed quality assessments.</li><li>Prepare quality evaluation reports and provide actionable feedback to call center agents and supervisors.</li><li>Ensure compliance with healthcare regulations, patient confidentiality requirements, and data privacy standards.</li><li>Analyze quality trends and performance metrics to identify recurring issues and recommend corrective actions.</li><li>Support the development and implementation of quality assurance processes, standards, and monitoring tools.</li><li>Collaborate with supervisors and trainers to address performance deficiencies and improve service quality.</li><li>Participate in calibration sessions to maintain consistency and accuracy in quality evaluations.</li><li>Track agent performance against quality benchmarks and key performance indicators (KPIs).</li><li>Conduct root cause analysis of patient complaints, service failures, and quality concerns.</li><li>Recommend process improvements to enhance patient experience, operational efficiency, and service delivery.</li><li>Maintain accurate records of quality assessments, findings, and improvement initiatives.</li><li>Provide coaching support and guidance to agents on communication skills, compliance requirements, and customer service best practices.</li><li>Monitor adherence to call scripts, workflows, appointment scheduling procedures, and healthcare service protocols.</li><li>Assist in developing quality scorecards, evaluation criteria, and performance monitoring frameworks.</li><li>Generate periodic quality reports for management highlighting trends, risks, and improvement opportunities.</li><li>Support internal audits, accreditation requirements, and quality compliance initiatives.</li><li>Ensure timely escalation of critical issues, compliance breaches, and patient safety concerns to relevant stakeholders.</li><li>Participate in training sessions and quality improvement projects to enhance overall call center performance.</li><li>Review customer feedback, satisfaction surveys, and complaint records to identify service improvement opportunities.</li><li>Work closely with operations teams to implement corrective and preventive actions based on quality findings.</li><li>Monitor consistency in patient communication to ensure a professional, empathetic, and patient-centered approach.</li><li>Contribute to continuous improvement initiatives aimed at increasing service quality, patient satisfaction, and operational excellence.</li></ul>Pay: QAR1.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Call Quality Assurance : 3 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Work Location: In person

Call Quality Agent - Healthcare Sector

Shater Abbas Restaurants

Job Description:We are looking for enthusiastic and professional individuals to join our call center team. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers through inbound and outbound calls, ensuring that all customer inquiries, concerns, and issues are addressed efficiently.Key Responsibilities:<ul><li>Answering incoming calls from customers and providing accurate information regarding products, services, and policies.</li><li>Handling customer complaints, queries, and requests in a professional and courteous manner.</li><li>Identifying and resolving customer issues in a timely manner, ensuring high customer satisfaction.</li><li>Documenting customer interactions and following up as necessary.</li><li>Upselling or cross-selling company products and services when appropriate.</li><li>Collaborating with other departments to resolve customer issues.</li><li>Meeting individual and team targets for call volume, customer satisfaction, and quality assurance.</li></ul>Qualifications:<ul><li>High school diploma or equivalent (College degree preferred).</li><li>Previous experience in f&amp;b call center.</li><li>Strong verbal and written communication skills.</li><li>Ability to handle challenging customer interactions with professionalism and patience.</li><li>Basic computer skills and proficiency in using call center software.</li><li>Ability to work in a fast-paced environment and multitask effectively.</li><li>Strong problem-solving skills and attention to detail.</li><li>Flexibility to work in shifts, including evenings and weekends.</li></ul>Job Type: Full-timePay: QAR1,500.00 - QAR2,200.00 per monthWork Location: In person

FEMALE Customer Service Representative - Call Center

Anotech

<div>
 
 
 Job Purpose:
 
 
 
 Participate in 24x7 operations support, including being part of an on-call rotation to promptly attend to incidents reported.
 
 
 
 
 
 
 Qualifications And Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Electronics &amp; communication / Telecommunications or computer science or Equivalent degree with relevant No of years and experience.
 </li>
 <li>
 Minimum 3-4 years of experience in IP Telephony / UC Platform / IP-CC / TP / conferencing.
 </li>
 <li>
 Understanding for Network Design / Call routing / PRI / BRI.
 </li>
 <li>
 Understanding for Telecom Environment &amp; Connectivity &amp; Call flows.
 </li>
 <li>
 Basic understanding for IP -Networking.
 </li>
 <li>
 Understanding for Design, Coding, call routing, and ICM script Implementation, Technologies of IPCC and IP &ndash;Telephony.
 </li>
 <li>
 Understanding for ICM Scripting &amp; Call manager
 </li>
 <li>
 Voice Gateway Configuration.
 </li>
 </ul>
 
 
 
 
 
 Skillset:
 
 
 <ul>
 <li>
 SQL Server
 </li>
 <li>
 CVP
 </li>
 <li>
 Quality Management and Call Recording in contact Center.
 </li>
 <li>
 Interpersonal skills
 </li>
 <li>
 Team orientation
 </li>
 <li>
 Communication skills
 </li>
 <li>
 Technology understanding capability
 </li>
 <li>
 Project and staff management
 </li>
 </ul>
 
 
</div>

IVR / HCS Operation Support Engineer

FGREALTY

Position: Admin &amp; Listing CoordinatorDepartment: OperationsReporting to: Office Manager / Operation DirectorLocation: Doha, QatarRole Overview:The Admin &amp; Listing Coordinator plays a vital support role within FGRealty, ensuring the smooth day-to-day running of the office and the accurate management of all property listings across platforms. This individual serves as the backbone of the operations team, bridging the gap between agents, management and clients.Key ResponsibilitiesListings Management<ul><li>Upload, update and manage all property listings across platforms including Property Finder, Qatar Living and any other relevant portals</li><li>Ensure all listings are accurate, up to date, professionally written and include correct pricing, photos and descriptions</li><li>Coordinate with agents to obtain listing details, documents and media in a timely manner</li><li>Monitor listing performance and flag expired or outdated listings for renewal or removal</li><li>Maintain an organised internal database of all active, pending and closed listings</li><li>Ensure all listings comply with Aqarat and regulatory requirements</li></ul>Administrative Support<ul><li>Provide day-to-day administrative support to the sales team, management and HR</li><li>Manage and organise company documents, contracts, files and records both digitally and physically</li><li>Prepare and format letters, certificates, salary confirmations and official correspondence as needed</li><li>Schedule and coordinate meetings, viewings and appointments on behalf of agents and management</li><li>Handle incoming calls, emails and inquiries and direct them to the appropriate team member</li><li>Maintain and update the CRM system with accurate client and property data</li><li>Assist in the preparation of presentations, reports and marketing materials</li><li>Order and manage office supplies and ensure the office is well maintained and organised</li><li>Coordinate with PRO, legal and finance teams as required</li></ul>Compliance &amp; Documentation<ul><li>Ensure all required documentation is collected and filed for each transaction</li><li>Assist in maintaining compliance with Qatar Real Estate Regulatory Authority (Aqarat) requirements</li><li>Support agents in the preparation of sale agreements, NOCs and related documentation</li></ul>Communication &amp; Coordination<ul><li>Act as a point of contact between agents, clients, developers and management</li><li>Follow up on pending tasks, signatures and document submissions on behalf of the team</li><li>Coordinate with developers for updated availability lists, brochures and price lists</li><li>Communicate professionally at all times &mdash; via email, phone and in person</li></ul>Requirements<ul><li>Minimum 1 year of experience in an administrative or real estate coordination role</li><li>Excellent written and verbal communication skills in English &mdash; Arabic is a plus</li><li>Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)</li><li>Experience with Property Finder, Qatar Living or similar portals is preferred</li><li>Strong organisational skills and attention to detail</li><li>Ability to multitask and work under pressure in a fast-paced environment</li><li>Professional, presentable and punctual</li><li>Team player with a proactive and positive attitude</li></ul>Work Location: In person

Admin / Listing Coordinator

<ul><li>Handle inbound and outbound calls professionally while providing accurate information and assistance to patients, customers, and stakeholders.</li></ul><ul><li>Schedule, reschedule, confirm, and cancel patient appointments in accordance with healthcare procedures and availability.</li></ul><ul><li>Respond to patient inquiries regarding services, clinic locations, operating hours, physicians, and healthcare programs.</li></ul><ul><li>Provide exceptional customer service while maintaining empathy, professionalism, and confidentiality during all interactions.</li></ul><ul><li>Accurately document patient interactions, requests, complaints, and service details within the designated healthcare systems.</li></ul><ul><li>Verify patient information and update records to ensure accuracy and completeness.</li></ul><ul><li>Follow established call handling procedures, scripts, and service protocols to maintain quality standards.</li></ul><ul><li>Address patient concerns and complaints efficiently, escalating complex issues to supervisors or relevant departments when necessary.</li></ul><ul><li>Coordinate with medical, administrative, and support departments to facilitate timely resolution of patient requests.</li></ul><ul><li>Maintain compliance with healthcare regulations, data protection requirements, and patient confidentiality standards.</li></ul><ul><li>Process referrals, service requests, and follow-up actions in accordance with organizational policies.</li></ul><ul><li>Conduct outbound calls for appointment reminders, follow-ups, patient satisfaction surveys, and healthcare campaigns.</li></ul><ul><li>Assist patients in navigating healthcare services and provide guidance on available resources and procedures.</li></ul><ul><li>Achieve individual performance targets related to call quality, productivity, attendance, and customer satisfaction.</li></ul><ul><li>Manage multiple tasks simultaneously while maintaining accuracy and efficiency in a fast-paced environment.</li></ul><ul><li>Monitor and respond to emails, chat inquiries, and other communication channels as assigned.</li></ul><ul><li>Ensure accurate and timely escalation of urgent cases, patient complaints, and service-related issues.</li></ul><ul><li>Maintain detailed knowledge of healthcare services, policies, procedures, and system updates.</li></ul><ul><li>Support patient registration processes and assist with information verification when required.</li></ul><ul><li>Participate in training programs, coaching sessions, and continuous improvement initiatives.</li></ul><ul><li>Adhere to work schedules, attendance requirements, and service level agreements (SLAs).</li></ul><ul><li>Maintain a positive and patient-focused approach when handling sensitive or challenging situations.</li></ul><ul><li>Contribute to team objectives by supporting colleagues and sharing knowledge when needed.</li></ul><ul><li>Generate and maintain accurate records and reports related to daily activities and patient interactions.</li></ul><ul><li>Promote high levels of patient satisfaction through effective communication, problem-solving, and timely service delivery.</li></ul>Pay: QAR1.00 per monthExperience:<ul><li>Healthcare - Call Center: 2 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Work Location: In person

Arabic Speaker - Call Center Agent

Midis Group

<div>
 
 
 Job Title
 
 
 
 Logistics Officer
 
 
 
 
 
 
 Job Scope
 
 
 
 The Logistics Officer is accountable for overseeing the inbound and outbound operations and inventory management. S/He maintains communication with carriers, suppliers, warehouses, custom brokers and others involved in the shipping and delivery of goods.
 
 
 
 
 
 
 Main Duties and Responsibilities
 
 
 
 Control the reception of merchandise to the warehouse and follow up on inventory levels and damaged goods if any; perform purchase transaction and share forwarder invoices with finance team.
 
 
 Manage outbound activities for customer orders;
 
 
 Manage outbound shipments, follow up with clearing and forwarding agents and monitor the turnaround time (TAT);
 
 
 Coordinate and arrange transportation of shipments to destination;
 
 
 Track shipments and update customers on a timely basis;
 
 
 Cooperate with the service and warehouse teams for smooth execution of shipments;
 
 
 Coordinate with clearing agents and customs to maximize efficiency in terms of time and quality;
 
 
 Verify customs documentations for exports and transfer of ownership;
 
 
 Manage the stock movement through the warehouse management system and ERP;
 
 
 Perform monthly stock audits; timely transactions in ERP and CRM
 
 
 Coordinate with the planning, finance, service and credit teams for invoicing customer orders;
 
 
 
 
 
 
 Position Requirements
 
 
 
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Business Administration or any other related field
 
 
 
 Experience
 
 
 
 3 to 5 years of relevant experience
 
</div>

Logistics Officer

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