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arabic speaker - call center agent Jobs in Doha

arabic speaker - call center agent

call center agent

call center agents

Spectrum Solution W.L L

Hiring: Call Center Quality Assurance Specialist-Location: Qatar -Experience: Minimum 3 Years -Qualification: Bachelor's Degree in Business, Management, or a related fieldKey Requirements:<ul><li>Minimum 3 years of experience in Call Center Quality Assurance.</li><li>Strong understanding of call center operations, customer service protocols, and quality standards.</li><li>Excellent analytical and problem-solving skills.</li><li>Ability to identify improvement opportunities and drive quality initiatives.</li><li>Strong communication, coaching, and feedback skills.</li><li>Good computer proficiency.</li><li>Excellent verbal and written communication skills in English.</li><li>Knowledge of Arabic is an added advantage.</li></ul>Interested candidates may share their updated CV for consideration.Work Location: In person

Call Center Quality Assurance Specialist

Kafu Facility Management

Job description:<ul><li>Take customer calls and provide accurate, satisfactory answers to their queries and concerns</li><li>De-escalate situations involving dissatisfied customers, offering patient assistance and support</li><li>Call clients and customers to inform them about the company&rsquo;s new products, services and policies</li><li>Guide callers through troubleshooting, navigating the company site or using the products or services</li><li>Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items</li><li>Collaborate with other call center professionals to improve customer service</li><li>Help to train new employees and inform them about the company&rsquo;s customer management policies</li><li>Microsoft Office Skills</li></ul>Requirements:<ul><li>Good command of English &ndash; Preferred or required depending on business needs</li><li>Previous experience in a call center or customer service role is an advantage</li><li>Excellent communication and interpersonal skills</li><li>Patience, empathy and ability to handle pressure</li><li>Basic computer and typing skills</li><li>Ability to work in shifts, including weekends and holidays, if required</li></ul>Job Type: Full-timePay: QAR5,000.00 - QAR6,000.00 per monthApplication Question(s):<ul><li>Are you ready to join immediately with N O C?</li></ul>Experience:<ul><li>Call Center Agent: 2 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Work Location: In person

Customer Service Coordinator - Arabic Speaking

Leisure

Customer Service Representative (CSR) is responsible for providing excellent customer service by assisting guests, responding to inquiries, resolving concerns, and ensuring a positive customer experience.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, social media, or in person.</li><li>Provide accurate information regarding products, services, promotions, and company policies.</li><li>Handle customer complaints and concerns effectively, ensuring timely resolution.</li><li>Record and maintain customer interactions and service requests.</li><li>Escalate complex issues to the appropriate department when necessary.</li><li>Understanding of company products, services, and procedures.</li></ul>Requirements:<ul><li>High School Diploma or equivalent.</li><li>Minimum 1-2 years of experience in customer service, call center or relevant field</li><li>Excellent verbal and written communication skills in English.</li></ul>Pay: QAR3,000.00 per monthApplication Question(s):<ul><li>Can you join immediately.?</li></ul>Experience:<ul><li>Customer relations / Call center: 1 year (Required)</li></ul>Work Location: In person

Customer Service Representative

DOC Medical Center

<div>
 DOC Medical Center is seeking a customer-focused Call Center Representative responsible for managing patient communications, scheduling appointments, handling inquiries, and ensuring an exceptional patient experience. The role serves as the first point of contact for patients, supporting efficient appointment management, accurate information gathering, and seamless coordination with clinical and administrative teams.
 
 
 
 Requirements
 
 
 
 Bachelor's Degree (minimum requirement) with a medical or allied healthcare background (mandatory).
 
 
 3+ years of experience in a healthcare call center or medical receptionist role.
 
 
 Strong knowledge of appointment scheduling systems and medical software.
 
 
 Excellent verbal and written communication skills in English and Arabic.
 
 
 Strong customer service, interpersonal, and problem-solving skills.
 
 
 Proficiency in Microsoft Office and patient management systems.
 
 
 Ability to multitask and work effectively in a fast-paced healthcare environment.
 
 
 Applicant must be locally available in Qatar.
 
 
 
 Key Responsibilities
 
 
 
 Handle inbound and outbound calls, appointment bookings, rescheduling, and cancellations.
 
 
 Verify patient information and maintain accurate records in the hospital information system.
 
 
 Provide accurate information on services, physicians, clinic schedules, and appointment requirements.
 
 
 Coordinate with clinical and administrative teams to ensure efficient patient flow.
 
 
 Respond to patient inquiries professionally and resolve concerns in a timely manner.
 
 
 Follow up on missed appointments, patient feedback, and service requests.
 
 
 Maintain confidentiality of patient information and comply with organizational policies.
 
 
 Generate reports and support departmental performance objectives as required.
 
 
 Ensure high standards of customer service and patient satisfaction at all times.
</div>

Call Center Representative

Hiring: Workforce Management Specialist (WFM)Location: Qatar Salary: QAR 6,000 &ndash; 8,000 Languages: Arabic &amp; English Gender: Male Experience: 1&ndash;3 years in Workforce Management / Call Center OperationsKey Responsibilities:<ul><li>Workforce forecasting and staff scheduling.</li><li>Capacity planning and intraday workforce management.</li><li>Monitor agent performance and utilization.</li><li>Analyze workload trends and recommend staffing adjustments.</li><li>Coordinate with Operations, Quality, and Training teams to meet service levels.</li></ul>Note: Candidates holding a Freelance Visa or Family Visa are preferred.Interested candidates may send their CVs to 77708191 with the subject line &quot;WFM&quot;.Work Location: In person

Workforce Management Specialist (WFM)

<ul><li>Bachelor's degree in Business Administration, Management, Health Sciences, or a related field.</li><li>Minimum 5 years of similar experience in a healthcare environment.</li><li>Strong customer service experience.</li><li>Previous experience in a medical call center and knowledge of medical terminology preferred.</li><li>Good computer skills.</li><li>Excellent supervisory skills.</li><li>Good oral and written communication skills in English.</li><li>Knowledge of Arabic is an advantage.</li><li>Ability to work with people from different cultural backgrounds.</li><li>Self-motivated, committed, and proactive.</li><li>Ability to work efficiently under pressure.</li><li>High degree of motivation and self-discipline.</li><li>Enthusiastic and confident personality.</li></ul>Work Location: In person

Call Center Supervisor

<div>
 
 Job Summary
 
 
 
 We are seeking a detail-oriented and analytical
 
 Data Analyst
 
 with experience in a
 
 contact centre environment
 
 and strong
 
 Workforce Management (WFM)
 
 capabilities. The ideal candidate will be responsible for analysing operational data, optimizing workforce planning, and delivering actionable insights to improve performance, efficiency, and customer experience.
 
 
 
 
 Key Responsibilities
 
 
 
 Data Analysis &amp; Reporting
 
 <ul>
 <li>
 Analyze large datasets to identify trends, patterns, and insights related to contact centre performance.
 </li>
 <li>
 Develop and maintain dashboards and reports using tools such as
 
 Power BI
 
 or
 
 Tableau
 
 .
 </li>
 <li>
 Provide daily, weekly, and monthly performance reports (KPIs, SLAs, service levels, etc.).
 </li>
 <li>
 Support data-driven decision-making through accurate and timely analysis.
 </li>
 </ul>
 
 Workforce Management (WFM)
 
 <ul>
 <li>
 Perform
 
 forecasting
 
 of call volumes, workload, and staffing requirements.
 </li>
 <li>
 Develop and manage
 
 scheduling plans
 
 to ensure optimal resource utilization.
 </li>
 <li>
 Conduct
 
 real-time monitoring (RTA)
 
 of contact center operations and recommend adjustments.
 </li>
 <li>
 Analyze shrinkage, occupancy, and adherence metrics to improve efficiency.
 </li>
 </ul>
 
 Process Improvement
 
 <ul>
 <li>
 Identify operational inefficiencies and recommend process improvements.
 </li>
 <li>
 Collaborate with operations and team leaders to enhance productivity and service delivery.
 </li>
 <li>
 Support continuous improvement initiatives through data insights.
 </li>
 </ul>
 
 Data Management
 
 <ul>
 <li>
 Extract, clean, and manipulate data using
 
 SQL
 
 and
 
 Excel
 
 .
 </li>
 <li>
 Ensure data accuracy, integrity, and consistency across reports.
 </li>
 <li>
 Automate reporting processes where possible.
 </li>
 </ul>
 
 
 
 Required Skills &amp; Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Data Analytics, Statistics, Mathematics, Business, or related field.
 </li>
 <li>
 Minimum
 
 2 years of experience
 
 in data analysis within a
 
 contact center environment
 
 .
 </li>
 <li>
 Strong
 
 Workforce Management (WFM)
 
 experience (forecasting, scheduling, real-time monitoring).
 </li>
 <li>
 Advanced proficiency in
 
 Microsoft Excel
 
 (Pivot Tables, VLOOKUP, Macros preferred).
 </li>
 <li>
 Strong knowledge of
 
 SQL
 
 for data extraction and manipulation.
 </li>
 <li>
 Experience with reporting and visualization tools such as
 
 Power BI
 
 or
 
 Tableau
 
 .
 </li>
 <li>
 Solid understanding of contact center metrics (AHT, SLA, Service Level, Occupancy, etc.).
 </li>
 <li>
 Strong analytical, problem-solving, and communication skills.
 </li>
 </ul>
 
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Experience with WFM tools (e.g., NICE, Verint, Aspect, Genesys).
 </li>
 <li>
 Knowledge of automation tools or scripting (Python is a plus).
 </li>
 <li>
 Experience working in a high-volume customer service environment.
 </li>
 </ul>
</div>

Data Analyst – Contact Center (WFM Specialist)

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