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Spruce power

<div><div>Call Center Customer Service Representative I 
Spruce Power
</div> 
THE POSITION: Call Center Customer Service Representative I 
 
We're looking for a motivated and results-driven Call Center Customer Service Representative. This role serves as the first point of contact for Spruce Power customers, handling inquiries, resolving issues and providing exceptional service through phone, email and video channels. 
<ul><li>
This role is located in Houston, TX | Compensation: $17- $19.50 | Schedule: Full time, 40 hours per week (Call Center hours are from 8:00am to 6:00pm)</li><li>
No Weekends</li><li>
40 hours per week with a structured 3 week training schedule (Monday - Friday, 8:00am - 6:00pm, 100% onsite during training)</li></ul> 
Key responsibilities include: 
 
What You Will Do 
 Operational Responsibilities<ul><li>
Assist customers by answering their questions and concerns via inbound calls in a high-energy, metric-driven environment.</li><li>
Provide superior customer service via phone, email, or video channels regarding customers solar system contracts.</li><li>
Troubleshoot and resolve customer issues with a focus on first-call resolution and customer satisfaction.</li><li>
Thoroughly update account statuses and databases regularly through proper documentation.</li><li>
Properly validate all customer information up to and including addresses, contact information, and follow proper authentication steps</li><li>
Establish close working relationships with team members and cross-department teams including but not limited to collections and billing.</li><li>
Adhere to company policies, procedures and legal requirements during all interactions.</li><li>
Access contracts and show basic understanding of language.</li><li>
Successfully navigate multiple servicing platforms to investigate and resolve discrepancies.</li><li>
Perform tasks and responsibilities that may be outside of the normal job description as needed.</li></ul>
QUALIFICATIONS<ul><li>
Minimum of 1-2 years of customer service experience, preferably in a call center environment.</li><li>
Proficiency with computers and experience using CRM software. Experience with Ring Central, Zendesk or ServiceNow, a plus.</li><li>
Basic understanding of consumer agreement documents.</li><li>
Ability to type a minimum of 30 words per minute free of grammatical errors.</li><li>
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)</li><li>
Strong written and oral communication skills.</li><li>
Able to collaborate effectively and build professional relationships with internal and external customers at all levels.</li><li>
Self-starter with an ability to work unsupervised after the initial training phase.</li><li>
Bilingual, fluent in both English and Spanish is a plus.</li><li>
High school diploma or equivalent from accredited institution.</li></ul> 

BENEFITS 
Spruce Power offers competitive benefits and a collaborative, purpose-driven, high-energy culture. 
 
EQUAL OPPORTUNITY EMPLOYER 
 
We value a diverse work environment. Spruce Power is an equal opportunity employer and hires without consideration to race, religion, national origin, age, gender, sexual orientation, marital status, veteran status or disability. 

vH60oNtYYB</div>

Call Center Customer Service Representative

Perdue Brandon Fielder Collins & Mott, LLP

<div>
 
 Perdue Brandon Fielder Collins &amp; Mott, LLP
 
 in
 
 Houston TX
 
 is seeking to hire enthusiastic
 
 full-time Call Center Representatives
 
 to resolve delinquent accounts using outstanding communication and customer service skills. The typical work schedule in our Collection Center is
 
 Monday - Friday, 8:30 am - 5:00 pm
 
 . Are you a high-energy problem-solver who enjoys helping others? If so, read on!
 
 
 We pay our Call Center Representatives a competitive wage of
 
 $16.00/hour.
 
 We also offer exceptional benefits including
 
 medical, vision, dental, life insurance, long-term disability, short-term disability, a generous paid time off (PTO) policy, paid holidays, an HSA, an annual bonus, and room for growth
 
 . If this sounds like the right opportunity for you, apply today!
 
 
 
 About Perdue Brandon Fielder Collins &amp; Mott Llp
 
 
 
 Perdue Brandon Fielder Collins &amp; Mott LLP (PBFCM) is one of the oldest and largest law firms in Texas focused on government collection matters. We represent many types of governmental entities school districts cities counties hospital districts appraisal districts special districts, courts and toll road authorities. Our experienced team handles a wide variety of government collection issues such as delinquent tax matters and fine and fee collections.
 
 
 At PBFCM, we offer our employees a
 
 professional, yet casual team-based environment
 
 where we work together to accomplish our goals. Our management's open-door policy encourages employees to have a voice and shows that their opinions matter to our success as a company. We
 
 value and reward hard work
 
 which is why we offer
 
 competitive compensation, excellent benefits, and opportunities for advancement
 
 .
 
 
 
 A DAY IN THE LIFE OF A CALL CENTER REPRESENTATIVE
 
 
 
 As a Call Center Representative, you are the first point of contact for our company and are sure to provide superb customer service. You spend most of your day on the phone handling incoming and outgoing calls. With great attention to detail, you research accounts to determine contact information for individuals and businesses. Utilizing computer-based systems, you document all actions taken on accounts. Your positive attitude and hard work are essential to helping us accomplish our company-wide goals and ensure that individual tasks are completed. You thrive in our fast-paced team environment and get great satisfaction out of contributing to our continued success by meeting weekly and monthly production objectives.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent
 </li>
 <li>
 Previous office experience
 </li>
 <li>
 Proficiency in Microsoft Office
 
 
 </li>
 </ul>
 Customer service experience is preferred. Experience in a law office, collections environment, or tax office is a plus! Are you punctual and dependable? Can you work well in a team environment? Do you have strong written and verbal communication skills? Do you enjoy talking on the phone and understand good phone etiquette? Are you attentive to detail? Are you organized and able to meet deadlines, work under pressure, and prioritize tasks? Can you effectively multitask? If so, you may be perfect for this position!
 
 
 
 ARE YOU READY TO JOIN OUR TEAM?
 
 
 
 If you are great on the phone, have fantastic customer service skills, and feel that you would be right for this position, fill out our initial
 
 3-minute, mobile-friendly application
 
 . We look forward to meeting you!
 
 
 Location: 77008
 
 
 
 
 Job Posted by ApplicantPro
 
 
</div>

Call Center Representative

Advanced Pharmacy Solutions

<div>Great new Career Opportunity in Long-Term Care Pharmacy! 


Now Hiring - Customer Support Representative - [2040 West Sam Houston Parkway North 77043] 


Hours: 6am - pm OR 5am - 5pm 


The Customer Support Representative will be responsible for, but not limited to:
<div>
<ul><li>Opening, updating, and resolving support tickets using PassPort Alert Management System (PPAMS), as well as triaging and resolution of support request made via phone and email.</li></ul>
<ul><li>High volume technical inbound/outbound call center environment providing end user phone support in troubleshooting software and hardware problems, connectivity issues at an escalated pace.</li></ul>
<ul><li>Real time monitoring of automated dispensing machine to ensure service is not interrupted.</li></ul>
<ul><li>Utilize remote desktop software along with end user to resolve issues using documented solutions.</li></ul>
<ul><li>Strict adherence to critical time escalation of service interruptions and unresolved issues with the automated dispensing machine.</li></ul>
<ul><li>Serve as first line support and provide problem resolution to the customer.</li></ul>
<ul><li>Utilize remote camera tools to perform routine monitoring and assistance in troubleshooting to the customer.</li></ul>
<ul><li>Properly triage calls and determine routing based on the nature of the call.</li></ul>
<ul><li>Efficiently and professionally maintain a high level of customer satisfaction and timely resolution to customer service issues.</li></ul>
<ul><li>Initiate immediate escalation to customer regarding PassPort related failures. Escalation consists of 3 calls within 60 minutes.</li></ul>
<ul><li>Enter service calls in tracking software, page service calls in tracking software and dispatch Service Technicians using BancTec, Burroughs, and Dispatch Direct software tools.</li></ul>
<ul><li>Initiate escalation as appropriate to ensure management awareness and timely resolution of issues according to departmental policy and procedures.</li></ul>
<ul><li>Make outbound calls to the customer to ensure PassPort process patient medication timely.</li></ul>
<ul><li>Make outbound calls to the customer to clear lockouts and Totes every 2 hours until the issue is resolved.</li></ul>
<ul><li>Mandatory to complete all Incoming and Outgoing Call Attached Data (CAD) initiated by the MIXIE phone system software.</li></ul>
</div>
Education:

GED/Diploma, some college 


Professional Experience:
<ul>
<li>3-5 years of related experience/training in a technical inbound/outbound call center environment</li>
<li>Knowledge of DocuTrack, Framework, MXIE, Zultys, Microsoft Applications, Web Cameras, Remote-In tools (net Support), Citrix, printers and faxes</li>
<li>Extensive phone support of end user with various operating systems and software</li>
<li>Must have excellent communication skills, abiility to multi-task, and high attention to detail</li>
</ul>
Partners Pharmacy - Our mission is to define excellence within the health care community. We are dedicated to inspiring people to live better lives through innovative health and wellness programs, products and services. We treat residents, their families and each other with respect, dignity and compassion. Through a collaborative and consultative approach, we strive to provide a framework of strength and stability for our patients, families and associates. We work to maintain the highest standards of care and service for our patients, families and valued employees.
We are proud to Offer:
<ul><li>Competitive Salaries</li>
<li>Comprehensive Healthcare Benefits</li>
<li>401(k) Retirement Plan</li>
<li>Paid Time Off</li>
<li>Opportunities to advance and grow your career</li>
<li>And More!</li>
</ul>If working with people who are dedicated, compassionate, and concerned about their patients is essential to you, then you'll appreciate being a part of our team. We've built a strong reputation on the outstanding level of care that we provide.
Partners Pharmacy is an Equal Opportunity Employer
EEO/AA/M/F/DV</div>

Customer Support Representative - CS

SJL Sharp Jusda Logistics / Hon Hai Foxconn Group

Job Summary We are seeking an energetic and dedicated Customer Service Representative with Mandarin language proficiency to join our dynamic team. In this role, you will serve as a vital link between our company and our diverse customer base, providing exceptional support and ensuring customer satisfaction. Your enthusiasm, strong communication skills, and ability to handle multiple tasks will drive positive interactions and foster lasting relationships. This position offers an exciting opportunity to develop your skills in a fast-paced environment while making a meaningful impact on our clients&rsquo; experience.Duties<ul><li>Respond promptly and professionally to customer inquiries via phone, email, or chat in both English and Mandarin when preferred. </li><li>Provide comprehensive customer support by troubleshooting issues, answering questions, and guiding clients through solutions with clarity and patience. </li><li>Handle outbound calling campaigns to follow up on inquiries, gather feedback, or promote relevant services. </li><li>Maintain accurate records of customer interactions using data entry tools and CRM systems, ensuring all information is up-to-date and complete. </li><li>Assist with client services by processing transactions, managing cash handling procedures, and updating account details as needed. </li><li>Demonstrate excellent phone etiquette and communication skills to create positive experiences for every customer interaction. </li><li>Collaborate with team members to analyze customer feedback and identify opportunities for service improvements.</li></ul>Experience<ul><li>Previous call center experience or customer support roles is highly preferred, demonstrating familiarity with handling high-volume inquiries efficiently. </li><li>Bilingual proficiency in English and Mandarin is required; additional multilingual skills are a plus. </li><li>Strong computer skills including Microsoft Office applications (Word, Excel) and general data entry expertise. </li><li>Knowledge of sales techniques and outbound calling strategies to engage customers proactively. </li><li>Excellent analysis skills to assess customer needs quickly and provide tailored solutions. </li><li>Experience in a fast-paced environment requiring multitasking, typing accuracy, and attention to detail. </li><li>Familiarity with call center etiquette, customer service best practices, and basic cash handling procedures enhances your effectiveness in this role. Join us to be part of an energetic team committed to delivering outstanding client experiences! We value your talents and enthusiasm as we work together to create memorable interactions that build trust and loyalty.</li></ul>Pay: $18.00 - $22.00 per hourWork Location: In person

Customer Service Representative Warehouse Mandarin Preferred (Third Party)

Window World

<div>Summary
America's leading replacement window company, Window World, is looking for an Inside Sales Representative to join our team. The Inside Sales Representative will be responsible for driving revenue through proactive and responsive selling. To be successful in this position, you'll need to be would need a combination of sales skills, communication ability, organization, and resilience. We want you to climb the ladder with us so ask about the opportunities for growth at Window World!
Responsibilities
Prospecting and generating leads through cold calling, emailing, social media outreach, and following up on inbound inquiries or web leads. 
Researching potential customers to understand their needs, pain points, and fit for the product/service. 
Qualifying leads to determine if they're a good match (e.g., budget, authority, need, timeline). 
Conducting virtual product demonstrations, presentations, or 
consultations via phone/video. 
Building and maintaining relationships with prospects and existing customers to nurture opportunities. 
Negotiating terms, handling objections, and closing sales deals. 
Upselling or cross-selling additional products/services to current clients. 
Updating and managing customer data in CRM systems 
Meeting or exceeding sales quotas, KPIs, and revenue targets. 
Responding to customer inquiries and providing product/service/information. 
Collaborating with marketing, sales support, or fulfillment teams. 
Provide assistance with training and orientation for other Team Members when assigned 
Performs other duties as assigned or requested by management
Minimum Qualifications
High school diploma or equivalent. Associate or Bachelor's degree preferred.
1 + year of inside sales experience in call center work setting 
Excellent sales skills including active listening and critical thinking 
Proficient computer skills including Microsoft Office products 
Accuracy in data entry and proficient typing skills 
Positive, upbeat attitude and team player
Preferred Qualifications
Strong verbal and written communication skills (persuasive phone/email presence is essential). 
Sales acumen, including objection handling, negotiation, and closing techniques. 
Resilience and persistence (handling rejection from cold outreach). 
Good listening skills to uncover customer needs. 
Basic tech proficiency (CRM tools, video conferencing, email platforms). 
Time management and organization for handling high call/email volumes. 
Competitive mindset with a results-oriented approach.
Benefits
Job Type: Salary starting at $19.25 plus bonus incentives 
401k plan with matching contributions! Weekly pay! 
Comprehensive benefits package: vision, dental, and health insurance 
Paid time off (PTO) and Vacation that accrues over time</div>

Inside Sales Representative

CommonSpirit Health

<div>Job Summary and Responsibilities<div> 
As a Systems Support Representative, you will be a central figure providing critical technical assistance and support to end-users, ensuring the smooth and efficient operation of our IT systems and applications. You will play a vital role in resolving technical issues, enhancing user productivity, and maintaining a positive technology experience for our staff. 
 
Every day, you will expertly troubleshoot a wide range of hardware and software problems, meticulously analyze user requests, and provide clear, concise solutions through various channels (e.g., phone, email, chat, in-person). You will also document incidents, manage service requests in our ticketing system, guide users through technical procedures, and collaborate with other IT teams to escalate and resolve more complex issues, all while maintaining a customer-focused approach. 
 
To be successful in this role, you will combine strong technical aptitude, exceptional problem-solving skills, and outstanding communication and customer service abilities. You will demonstrate a proactive approach to user support, a meticulous attention to detail in documenting issues, and thrive in a dynamic, fast-paced environment dedicated to ensuring reliable IT services and high user satisfaction.</div><ul><li>
Assist users with data integrity and QA issues relating to PACS</li><li>
Performs first call support for users; report and track problems and issues relating to PACS, which includes resetting Workstations, testing the system and handling network problems</li><li>
Communication with users, documenting user feedback for system modifications and improvements and providing education and training to ensure staff competency</li><li>
Coordinate department PACS workflow with all modalities of Radiology, which includes collating PACS related paperwork for interpretation, identifying delays with workflow and any PACS QA issues</li><li>
Performs all clerical Film Library Functions and Assists file room staff with daily operational needs</li><li>
Assists physicians, hospital staff and patients in obtaining requested radiographic history and information</li></ul> 

Job Requirements<div> 
Required</div><ul><li>
High School Diploma or GED</li><li>
Three years of related experience</li></ul><div></div> 
Where You'll Work<div> 
Baylor St. Luke&rsquo;s Medical Center is an 881-bed quaternary care academic medical center that is a joint venture between Baylor College of Medicine and CHI St. Luke&rsquo;s Health. Located in the Texas Medical Center, the hospital is the home of the Texas Heart&reg; Institute, a cardiovascular research and education institution founded in 1962 by Denton A. Cooley, MD. The hospital was the first facility in Texas and the Southwest designated a Magnet&reg; hospital for Nursing Excellence by the American Nurses Credentialing Center, receiving the award five consecutive times. Baylor St. Luke&rsquo;s also has three community emergency centers offering adult and pediatric care for the Greater Houston area.</div><div></div><div> 
CHI St. Luke&rsquo;s Health, now part of CommonSpirit Health formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health, has been serving our community since 1954. Operating 137 hospitals and more than 1,000 care sites across 21 states, making our services accessible to nearly 1 in 4 U.S. residents. We proudly provide a vast array of services that help us keep our community safe and healthy.</div> 
Pay Range 
$18.60 - $26.27 /hour</div>

Systems Support Representative

Witt O'Brien's

<div>Are you looking for an opportunity to truly make a difference? Do you want to join a collaborative, mission-driven team that protects the planet, strengthens communities, and supports businesses when they need it most? Are you seeking a place where your work contributes directly to an organization known for excellence in environmental services, crisis management, and emergency response? If your answer is &ldquo;yes,&rdquo; then you belong at Ambipar.
Ambipar Command Center Operator
Position Summary 
We are an established Global consulting firm in need of a reliable and talented Emergency Response Operator within our Global Command Center. Your work as an operator will make a real difference as you support the Field Operations team including providing first call for assistance to various local and international clients relating to hazardous material incidents and emergencies. Your work will directly impact our ability to provide industry leading on-demand response services, enabling us to successfully initiate and deliver assistance, and rapidly respond to our clients&rsquo; needs by having boots on the ground immediately after disaster strikes.
The ideal candidate will have demonstrated experience supporting activities related to emergency response, hazardous material disposal, and/or incident management. This position will interact with emergency responders, field services technicians, vessel Captains, Federal, State, Local Agencies, and Energy Industry Clientele. This position requires a professional demeanor and strong verbal and written communication skills. We are looking for a self-motivated, responsible, and confident individual with a commitment to integrity and the ability to prioritize multiple projects, meet deadlines, and work collaboratively with minimal supervision. If this sounds like you, then you have found the right fit in Ambipar Response.
Position Details<ul><li>
Reports to: Command Center Manager</li><li>
Location: Houston, Texas</li><li>
Position Type: Regular, Full-time</li><li>
FLSA Classification: Non-Exempt
</li><li>Pay: Hourly</li><li>
Shift: Must be available to work rotating shifts</li><li>
Travel Requirements: Less than 15%</li></ul>
Essential Functions<ul><li>
Monitor and respond promptly and professionally to multiple incoming calls, messages, emails, and alerts.</li><li>
Serve as the primary point of contact for clients, acting as their emergency call center representative.</li><li>
Accurately gather, transcribe, and document information with speed and precision.</li><li>
Initiate and set up projects or jobs based on customer call intake and communications.</li><li>
Collect essential data from informants or stakeholders regarding incidents, following established scripts and protocols.</li><li>
Determine the nearest operational bases to an incident site for efficient response coordination.</li><li>
Activate and mobilize pre-designated operational teams in consultation with the on-duty coordinator.</li><li>
Establish and manage an incident management team via WhatsApp or Microsoft Teams.</li><li>
Maintain and ensure readiness of center tools and resources, including go-kits and client procedures.</li><li>
Provide timely updates to internal teams and stakeholders, maintaining a sequential record of the incident.</li><li>
Keep incident response teams informed via WhatsApp/Microsoft Teams regarding operational structures and resource needs.</li><li>
Keep the on-duty Operational Coordinator informed of all response activities.</li><li>
Update the virtual Crisis Room with real-time activities and developments from the operational team.</li><li>
Track and monitor resources deployed by the Management team, ensuring alignment with operational needs.</li><li>
Follow up on assigned calls and responsibilities as directed by the Shift Leader.</li><li>
Issue regulatory notifications to government agencies and promptly alert Duty Incident Commanders, third-party responders, and client representatives.</li><li>
Complete incident reports, documentation, duty logs, and shift hand-off briefings in accordance with protocols.</li><li>
Maintain organized records, logs, and filing systems per departmental policies, legal requirements, and procedural directives.</li><li>
Serve as a key communication link during Emergency Management events, including natural disasters and other critical incidents.</li><li>
Actively participate in daily operational meetings within the Local Crisis Room, providing updates on assigned calls.</li><li>
Foster a culture of Operational Excellence, prioritizing safety, quality, and efficiency.</li><li>
Maintain positive and professional relationships with clients to ensure satisfaction and continued service excellence.</li><li>
Perform other duties as assigned.</li></ul> 
Minimum Job Requirements<ul><li>
High School Diploma or equivalent</li><li>
1 &ndash; 2 years in a prior incident/emergency dispatch role; preferably in emergency dispatch or hazardous notification center
</li><li>Ability to proofread and correct any industry specific terms when necessary</li><li>
Must be capable of typing 30+ WPM</li><li>
Intermediate level skill with Microsoft Office products specifically Microsoft Teams and SharePoint
</li><li>Adaptable and patient with the ability to remain calm and professional during times of heightened activity, uncertainty, ambiguity, rapid change, and fixed deadlines</li><li>
Ability to communicate clearly, succinctly, and in a manner that appeals to a wide audience</li><li>
Ability to triage complex situations and effectively transcribe information accurately</li><li>
Ability to remain patient to professionally support international callers where English is not their primary language</li><li>
Willingness to understand and follow procedures and continuous updates</li><li>
Ability to multitask</li><li>
Proven experience, exercising good judgement in difficult situations</li></ul>
Preferred Job Requirements<ul><li>
Previous experience in emergency response, incident management, and / or law enforcement or security</li><li>
Experience and knowledge of hazardous materials and disposal</li><li>
Hazardous material field operations</li><li>
Current 40-hour HAZWOPER certificate or ability to obtain within first 3 months</li><li>
Knowledge of the Maritime and Energy industry reporting requirements</li></ul>
Work Schedule
This candidate should be punctual, dependable, and willing to work overtime as needed to meet project demands and deadlines, including evenings, weekends, holidays, and on-demand during emergencies. 
Job Description Disclaimer
This position description incorporates the core responsibilities of the job. It recognizes that other related duties not specifically mentioned might also be performed, and that not all responsibilities may be carried out depending on operational needs.
Commitment to Diversity<ul><li>
Ambipar Response is always looking for the most qualified and experienced professionals with a passion for public safety, emergency management, homeland security, disaster response, and continuity of operations.</li><li>
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.</li></ul>
Equal Opportunity Employer/Veteran/Disabled
With you when it counts.</div>

Command Center Operator

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