call center representative

customer service representative Jobs in Houston

customer service representative

bilingual call center representative Jobs in Houston

bilingual call center representative

bilingual customer service representative Jobs in Houston

call center - member care agent Jobs in Houston

call center - member care agent

customer service rep

<div>Responsibilities: <b>Job Summary:</b> As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards.<br>
<br>
<b>Key Responsibilities &amp; Essential Functions:</b><br>
<br>
<ul><li>Stocking:</li></ul><br>
<ul><li>
Stocks and rotates items as needed</li><li>
Assists with inventory control; loads, unloads, and moves product</li><li>
Organizes, cleans, and prepares back area for the night crew and incoming trucks</li><li>
Organizes merchandise on pallets to make the department presentable to the public</li><li>
Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed</li><li>
Maintains standards in shrink, safety, inventory control, and sanitation</li><li>
Checks shipments for out-of-date and damaged product to ensure freshness and quality of products</li><li>
Builds, stocks, maintains, and takes down store displays</li><li>
Performs the duties of Customer Service Assistant as needed</li></ul><br>
<ul><li>Customer Service:</li></ul><br>
<ul><li>
Provides superior customer service</li><li>
Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise</li></ul><br>
<ul><li>Sales:</li></ul><br>
<ul><li>
Merchandises product effectively</li><li>
Uses suggestive selling techniques to meet customer needs and build department sales</li></ul><br>
<ul><li>Food Safety / Sanitation:</li></ul><br>
<ul><li>
Cleans and sanitizes sales floor, display cases, prep areas, and equipment</li><li>
Properly handles and maintains the operation of all equipment</li><li>
Complies with departmental SOPs and store operating procedures</li></ul><br>
<ul><li>Additional Department-Specific Responsibilities / Pre-requisites:</li></ul><br>
Beauty:<br>
<ul><li>
Knowledge of beauty and cosmetic aids</li><li>
Drugstore / General Merchandise:</li><li>
Prepares tags and signs as needed<br>
<br>
Grocery:</li><li>
Organizes, cleans, and prepares back area for the night crew and incoming trucks</li><li>
Prepares tags and signs as needed</li><li>
Texas Backyard:</li><li>
Passion for outdoors</li><li>
Ability to complete Green Thumb training (H-E-B internal training)<br>
<br>
Entertainment:</li><li>
Knowledge in the audio / video field</li><li>
Knowledge of specialty products, movies, music, electronics, and video games</li></ul><br>
<i>
The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.</i><br>
<br>
<b>Qualifications &amp; Key Requirements:</b><br>
<br>
<b>Work Experience:</b><br>
<br>
<b>Knowledge/Skills/Abilities:</b><ul><li>
Strong customer service skills - Required</li><li>
Communication and interpersonal skills - Required</li><li>
Reading and writing skills - Required</li><li>
Planning and organizing skills - Required</li></ul><br>
<b>
Education:</b><ul><li>
HS Diploma or GED (or equivalent) - Required</li></ul><br>
<b>
Licenses/Certifications:</b><ul><li>
Completion of Company Orientation and Safety Training upon hire Upon Hire - Required</li></ul><br>
<b>
Physical Demands &amp; Working Conditions:</b><ul><li>
Function in a fast-paced, retail environment, in detailed and precise tasks</li><li>
Work with Customers, staying attentive to their needs</li><li>
Perform the following, based on your Department<br>
Beauty:<br>
* Constantly* reach at waist, grasp<br>
<ul><li>Frequently stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements</li></ul>
* Occasionally* sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push / pull with arms<br>
<ul><li>Occasionally be exposed to cold, loud noise, and wet conditions</li></ul>
* Demonstrate the ability to lift 30 lbs, and manage in excess of 30 lbs**<br>
Drugstore / General Merchandise:<br>
* Constantly* reach at waist, pivot, grasp<br>
<ul><li>Frequently stand, walk, reach at shoulder, reach at knee, stoop, push / pull with arms, pinch, perform fine motor movements, ulnar / radial deviation, extend and flex wrists</li><li>Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist</li><li>Occasionally be exposed to cold, loud noise, and wet conditions</li></ul>
* Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs**<br>
Grocery:<br>
* Constantly* reach at waist, pivot, grasp<br>
<ul><li>Frequently stand, walk, reach at shoulder, reach at knee, stoop, push / pull with arms, pinch, perform fine motor movements, ulnar/ radial deviation, extend and flex wrists</li><li>Frequently be exposed to cold conditions</li><li>Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist</li><li>Occasionally be exposed to loud noise, and wet conditions</li></ul>
* Demonstrate the ability to lift 65 lbs, and manage in excess of 135 lbs**<br>
Texas Backyard:<br>
* Constantly* reach at waist, grasp<br>
<ul><li>Frequently stand, walk</li><li>Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push / pull with arms, pinch, perform fine motor movements</li><li>Occasionally be exposed to wet conditions and loud noise</li><li>Frequently be exposed to ambient temperatures</li></ul>
* Demonstrate the ability to lift 65 lbs, and manage in excess of 65 lbs**<br>
Healthy Living:<br>
* Constantly* stand, reach at shoulder, reach at waist, pivot, grasp, pinch<br>
<ul><li>Frequently walk, reach at overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, cervical flexion</li><li>Occasionally bend, crawl, climb stairs, twist, push / pull with arms, perform fine motor movements</li><li>Occasionally be exposed to cold, loud noise, and wet conditions</li></ul>
* Must be able to lift 50 lbs, and manage in excess of 50 lbs**</li>
While there may be exceptions, the measurements noted are generally defined as<li>-Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day</li><li>
It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.</li></ul><br>
<i>
The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</i><br>
<br>
<b>Last revised: </b>6/1/2019</div>

Clear Lake 02 - Dairy Customer Service Rep

Westlake Corporation

<div><p><b>Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate.
</b></p><p></p><p>Westlake Pipe &amp; Fittings, a Westlake company (NYSE:WLK), is the second-largest polyvinyl chloride pipe and fittings manufacturer in North America. Westlake Pipe &amp; Fittings supplies gasketed, solvent weld and restrained joint pipes and a wide range of fittings for a diverse list of markets including municipal water and sewer, plumbing, water well, pool and spa, and agricultural and turf irrigation. Westlake Pipe &amp; Fittings is an industry leader in product development with Certa-Lok&reg; spline-lock technology and product systems that are focused on building A Better Foundation&trade;. To learn more, visit the website at WestlakePipe.com</p><p></p><p><b>
Why choose Westlake Pipe and Fittings?</b></p><ul><li>
Benefits Day 1!</li><li>
401k: The Company will match your contributions up to a certain percentage.</li><li>
Quarterly Bonus Programs</li><li>
Fitness Reimbursement Program: The Company will reimburse up to 50%.</li><li>
Tuition Reimbursement Program</li><li>
Employee Assistance Program</li><li>
Vacation</li><li>
Scholarship Program</li><li>
Training &amp; Development - Access to multiple platforms of learning (online, in person, 3rd party training institutions)</li><li>
Community Relations - We support and encourage our employees to volunteer their time and efforts in worthwhile causes and donate funds to assist various groups</li></ul><p></p><p><b>
About the job:</b></p><p>
Under the supervision of the Customer Service Supervisor, the <b>Inside Sales/Customer Service Rep</b> is accountable for establishing a strong customer relationship &ndash; based on trust and responsiveness. The CSR will accurately process customer orders in an efficient manner to ensure customer demands are met, manage customer complaints and issues and be empowered to resolve issues in a timely and professional manner.</p><p></p><p><b>
Some of the daily responsibilities:</b></p><p>
Order Entry</p><ul><li>
Process received orders to ensure accuracy and entry in to SAP/SFDC</li><li>
Good understanding of various order processing (EDI, fax-to-EDI, web-to-EDI)</li><li>
Verify all POs migrated by Independent Reps for accuracy &amp; make any necessary changes according to the customer PO. Advise customer and/or Rep of changes if any</li><li>
Understands and correctly interprets Service Level Agreement for customer and sales team, including all retail customer contracts and requirements</li></ul><p></p><p>
Order Maintenance</p><ul><li>
Schedule and Maintain orders in SAP and SFDC</li><li>
Create deliveries for released orders by calculating truck loads</li><li>
Respond to inquiries via email or phone, e.g. inventory availability, production schedule, technical questions, products and policies</li><li>
Coordinate with Shipping to build efficient loads and schedules for pool trucks</li><li>
Maintain records of customer interaction, in SFDC &ndash; Voice of Customer (VOC)</li><li>
Managing the status of open orders/backorders</li><li>
Communicating with Reps/Customers to obtain T/L fills and B/O releases</li><li>
Run daily Order Edit</li><li>
Send weekly open order reports to all Reps</li><li>
Coordinate with Planners, Sales Manager/Representative, Credit Manager, Salesforce.com Administrator</li><li>
Provide verbal quotes (Q1 and Q2) and entered into SFDC</li></ul><p></p><p>
Conflict Management</p><ul><li>
Properly accepts, logs, manages and resolves customer and sales issues in a professional and empathetic manner</li><li>
Keeps customers informed of any issues of orders/deliveries</li><li>
Attend trade shows to showcase knowledge of product and assist sales team</li><li>
Keep SFDC administrator abreast of any problems within Salesforce (i.e., pricing discrepancies, etc.)</li></ul><p></p><p>
Credit, Debit, RGA</p><ul><li>
Manage the Return Material process within agreed upon policy parameters, ensuring customer satisfaction, while guidelines are achieved.</li><li>
Researches deductions/short payments/credit disputes &amp; communicates with customer in a professional and empathetic manner to resolve dispute/issue</li><li>
Process credit applications for new or updated customer SAP accounts</li><li>
Gather information for credit/debit memos and forward to customer service</li></ul><p></p><p><b>
What you bring to the table:</b></p><ul><li><b>
Formal education such as a Bachelor&rsquo;s degree or certifications, or 3+ years of inside sales/customer service/order entry experience in a manufacturing or distribution environment</b></li><li><b>
Pipe &amp; Fittings or PVF experience preferred</b></li><li><b>
SAP S/4 Hana hands on experience a big plus</b></li><li>
Strong interpersonal and relationship management skills</li><li>
Experience and comfortable in conflict resolution</li><li>
Ability to multi-task</li><li>
Good systems aptitude and solid PC/keyboarding skills</li><li>
Strong basic math skills</li><li><b>
This role is fully onsite for the first six months and then hybrid schedule available after that (3 days in office &amp; 2 days from home)</b></li><li><b>
Must be able to commute into our Houston, TX office</b></li><li>
Must be able to work Monday-Friday, 8am-5pm</li></ul><p></p><p><b>
PHYSICAL DEMANDS</b></p><p>
While performing the duties of this job, the employee is frequently required to sit; stand; walk; use hands to touch, handle, or feel; reach with hands and arms; and talk or hear.</p><p></p><p><b>
WORK ENVIRONMENT</b></p><p>
The noise level in the work environment is usually moderate as normally based in an office.</p><p></p><p>
We believe in creating a supportive and inclusive culture that empowers and encourages our associates to succeed through individual achievement and teamwork. A career at Westlake is enriched with an innovative spirit, high work ethic, and rewarding experiences. We foster a culture that supports professional development, personal growth, and opportunities for advancement.</p><p></p><p>
Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.</p><p></p><p><b>
If you are an active Westlake employee (or an employee of any Westlake affiliates), please do not apply here. You will apply via the Jobs Hub application in Workday.</b></p></div>

Inside Sales Representative II - Pipe & Fittings

Southend Pharmacy

<div><p><b>Company Overview</b></p><div><b><br>
About Southend Pharmacy</b><br>
Southend Pharmacy is a modern 503A compounding pharmacy built on clinical precision, operational clarity, and a human-first approach. Licensed in 35+ states and focused on longevity-aligned therapeutics, we support providers and their patients with precision in compounding and transparent processes. Southend Pharmacy operates at the intersection of innovation, ambition, and clinical excellence&mdash;blending precision, clarity, and compassionate support to help providers deliver patient-centered, clinically guided care across every step of the treatment journey.</div><h3 class="jobSectionHeader"><b>
Job Summary</b></h3><p>
The <b>Customer Service Representative</b> will be the primary point of contact for our customers, proactively ensuring they receive exceptional service and support. This role is also key in gathering valuable feedback to enhance our pharmacy offerings and overall customer experience. You'll play a vital role in providing friendly, efficient, and accurate assistance to all who interact with Southend Pharmacy.</p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul><li><p><b>
Serve as the primary point of contact</b> for customers, building strong relationships and proactively understanding their needs to offer tailored solutions</p></li><li><div><b>
Respond promptly and professionally</b> to all customer inquiries, <b>medication orders</b>, and requests via phone, email, and digital channels</div></li><li><div><b>
Accurately process</b> customer information, <b>prescriptions</b>, and insurance details to ensure efficient and timely order fulfillment</div></li><li><div><b>
Collaborate closely</b> with the pharmacy team to coordinate medication orders, shipments, and other essential customer services</div></li><li><div><b>
Maintain meticulous records and documentation</b> to support robust customer relationships and ensure full <b>regulatory compliance</b></div></li><li><div><b>
Identify and suggest opportunities</b> to enhance the customer experience and improve operational processes to the management team</div></li><li><div><b>
Uphold the highest standards</b> of customer service, <b>patient privacy</b>, and confidentiality at all times</div></li><li><p>
Responsible for performing other duties as assigned and required to support departmental and organizational goals</p></li></ul><p><b>
What We Require</b></p><ul><li><p>
Ability and willingness to work <b>onsite five (5) days per week</b> at our office located at <b>4802 N. Sam Houston Pkwy W. (Beltway 8 &amp; Bammel N. Houston), Houston, Texas</b>.</p></li><li><div>
Proficiency in using computer systems, electronic health records, and other relevant software</div></li><li><div>
Excellent communication and interpersonal skills, with the ability to interact effectively with diverse customer groups</div></li><li><div>
Strong problem-solving and critical thinking abilities to adeptly handle a variety of situations</div></li><li><p>
A commitment to continuous learning and a passion for delivering exceptional service to our customers</p></li></ul><p><b>
Preferred Requirements</b></p><ul><li><p>
Bilingual language skills (e.g., English and Spanish) are a significant plus</p></li><li><div>
Prior experience in a pharmacy or healthcare customer service environment</div></li><li><div>
Prior experience working in a <b>high-volume call center or customer support environment</b> with in-office collaboration and team-based operations</div></li><li><div>
Working knowledge of <b>Google Workspace</b> (Docs, Sheets, Gmail, and Calendar) for communication, documentation, and workflow management</div></li><li><div>
Experience utilizing a cloud-based phone and contact center platform such as RingCentral for inbound/outbound customer interactions</div></li><li><div>
Familiarity with Creatio or similar CRM platforms for managing customer interactions, case documentation, and workflow tracking</div></li><li><div>
Exposure to or experience using Life File or similar customer record or document management systems</div></li><li><div>
Comfort navigating <b>multiple systems simultaneously</b> while maintaining accuracy and providing a high level of customer service</div></li><li><p>
Strong typing and data entry skills with the ability to <b>document interactions clearly and accurately in real time</b></p></li></ul><p><b>
Physical Requirements</b></p><ul><li><p>
Ability to sit for extended periods of time at a desk and working on a computer</p></li><li><p>
Ability to communicate effectively in person, over the phone, or via virtual meeting</p></li><li><p>
Ability to maintain focus in a typical office environment with moderate noise levels</p></li><li><p>
Ability to perform repetitive motions with hands and arms, such as typing</p></li></ul><p><b>
What We Offer</b></p><ul><li><p>
Full benefits package including medical, vision, dental, 401(k) with company match, PTO, Flex days, holidays, performance-based bonus opportunities, opportunities for career advancement &amp; professional development, collaborative and supportive work environment, and more!</p></li></ul><p><i>
Southend Pharmacy do</i><i>es not provide employment visa sponsorship now or in the future. Applicants must be legally authorized to work in the United States without the need for current or future sponsorship.</i></p><p><b>
Equal Opportunity Employer Statement</b><br>
<i>Southend Pharmacy</i><i> is proud to be an Equal Opportunity Employer where we are committed to fostering a diverse and inclusive workplace. We are committed to cultivating a culture where all team members feel valued &amp; respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other characteristics protected by applicable law.</i><br>
<br>
<i>If you have any questions or require immediate assistance or accommodations during the application or interview process, please contact us at recruiting@alliahealth.co.</i></p></div>

Customer Service Representative

The Siegel Group

<div><p>Siegel Suites and Select, flagship brands of The Siegel Group, offer affordable extended-stay accommodations across the US. With fully furnished apartments and convenient amenities, they cater to diverse clientele seeking short-term or long-term housing solutions. Renowned for quality service and comfortable living spaces, they reflect The Siegel Group's commitment to excellence in hospitality and real estate.</p><p><b>
Role Summary</b></p><p>
Customer Service Representatives are often the first staff members that current, new or prospective residents meet. This is the only opportunity to make a positive first impression.</p><p><b>
Responsibilities</b></p><ul><li>
Greet all customers in a friendly, positive manner as they enter the property. Answer phones quickly and courteously, within 3 rings.</li><li>
Knowledge of room openings and availability.</li><li>
Sell rooms to guests in person and on the telephone, including posting Craigslist ads daily.
</li><li>Accurately handle all cash and charge transactions.</li><li>
Make cash drops in the safe.</li><li>
Keep accurate records of vacant rooms and close out procedures including deposit slips and closing reports, as well as setting alarm.
</li><li>Take work orders from residents and process correctly in the system.</li><li>
Receive and distribute mail to residents.
</li><li>Maintain a clean and inviting office</li><li>
Other duties as assigned</li></ul><ul><li>
HS Diploma or equivalent
</li><li>6 months customer service experience</li><li>
Legally able to work within State and Federal guidelines</li></ul><p><b>
Physical Requirements / Working Conditions</b></p><ul><li>
Continuous standing and walking throughout the duration of each shift.
</li><li>Bending, lifting, and carrying up to 25 pounds.</li><li>
Constant face-to-face interactions with customers.
</li><li>Ability to multi-task and remain positive in busy working conditions.</li><li>
Expect to work an 8-hour shift on average, including weekends and holidays 5 days/week.</li><li>
Comply with the brand and Company uniform and hygiene policies.</li><li>
Fun, fast-paced, upbeat environment</li></ul></div>

JAK Travel Agency

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Are you passionate about travel and providing top-notch service? As a
 <strong>
  Travel Experience Coordinator
 </strong>
 , you&rsquo;ll be the go-to guide for travelers eager to explore the world. You&rsquo;ll help plan journeys, answer questions, and ensure every experience is seamless and memorable. This role combines your love of travel with your ability to connect, communicate, and provide excellent service.
 <br/>
 <br/>
 You&rsquo;ll work closely with clients to understand their travel goals, offer guidance, and create experiences they&rsquo;ll never forget. Join a team that values creativity, enthusiasm, and a dedication to making every journey extraordinary.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Passion for travel and exploration
  </li>
  <li>
   Strong customer service and interpersonal skills
  </li>
  <li>
   Excellent communication, both written and verbal
  </li>
  <li>
   Detail-oriented and organized
  </li>
  <li>
   Friendly, approachable, and energetic personality
  </li>
  <li>
   Comfortable using digital tools and online platforms
  </li>
  <li>
   Ability to work independently and as part of a collaborative team
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Flexible schedule with location independence
  </li>
  <li>
   Opportunities to build relationships with travel enthusiasts nationwide
  </li>
  <li>
   Access to insider travel resources and destination knowledge
  </li>
  <li>
   Professional development in customer service, travel planning, and coordination
  </li>
  <li>
   Supportive team environment that encourages creativity and innovation
  </li>
  <li>
   Be part of a growing company that values exploration, learning, and adventure
  </li>
 </ul>
</div>


Remote Customer Service Representative – Work From Home | Flexible Hours

Polytex Fibers, LLC.

<div><p>The Inside Sales Rep will work as a liaison between the customer/account managers and production/planning. This position reports into the Inside Sales Manager. The Inside Sales Rep will utilize their communication and analytical skills to manage customer orders and see them to completion. They will leverage the EFI Radius ERP system for the order entry processes as well as maintain weekly VMI reports for customers. They will work with the order fulfillment and scheduling teams to ensure customer needs and internal commitments are met. This person will be collaborative, good with people, and effective with computers.
</p><p><b>Roles and Responsibilities
</b></p><ul><li><p>Validate PO&rsquo;s for pricing according to the current contract and to ensure all necessary information is available for order entry.
</p></li><li><p>Enter Blanket and Make-and-Ship orders into Radius using the customers PO&rsquo;s and relevant Specs to ensure quick and accurate information is in the system.
</p></li><li><p>Creates new items, as necessary, to allow for accurate order entry.
</p></li><li><p>Creates job orders at sales order entry for &ldquo;Run No Change&rdquo; orders to avoid delays and minimize time to get new orders on the production schedule.
</p></li><li><p>When applicable, manage customer inventory, including aged inventory, requesting PO&rsquo;s and creating job orders as necessary to ensure item availability for the customer.
</p></li><li><p>Update inventory and open order status on weekly VMI&rsquo;s for the customer, ensuring progress on orders is satisfactory, advocating for the customer, and pushing to meet our commitments.
</p></li><li><p>Enter sales releases for customer orders and create shipping requests as inventory comes available.
</p></li><li><p>Monitor customer KPI&rsquo;s to track monthly orders and shipments against the forecast, and push for On-Time availability and shipments.
</p></li><li><p>Engage relevant stakeholders including account managers, order fulfillment, scheduling, and ops leadership to ensure successful production of items by the have-ready date.
</p></li><li><p>Additional duties as required.
</p></li></ul><p></p><p><b>Qualifications &amp; Experience:
</b></p><ul><li><p>Strong Communication Skills: Excellent verbal and written communication abilities are essential.
</p></li><li><p>Adaptability to Complexity: The ability to manage complexity and navigate challenging situations.
</p></li><li><p>Collaborative Team Player: We&rsquo;re seeking someone who thrives on collaboration, enjoys problem-solving, and works well in a flat organizational structure.
</p></li><li><p>Learning and Decision-Making: We value individuals who learn from mistakes and make informed decisions.
</p></li><li><p>Growth-Oriented: A proactive mindset, driven to grow and improve.
</p></li><li><p>Bilingual/Proficiency in Spanish is a plus.</p></li></ul></div>

Inside Sales Account Representative

Onco360

<div><div>Join our Growing Team making a difference in our Patient Lives! Onco360 is looking for a <b>Customer Care Specialist</b> based out of our Houston, TX<b> </b>pharmacy. This is a full-time position working hours between 8am-8pm<b> CST Monday through Friday and availability on Saturday and Sundays for hours between 8am-4:30pm CST.</b> <b>This is a remote work from home position with training at the Houston pharmacy.</b> Customer Care Specialists at Onco360 will work with the sales team and providers in monitoring all customer care issues.</div>
<div></div><div><div><b>Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturer</b><b>s.</b></div>
<div><div>A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion.</div>
<div></div><div>We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.</div>
</div>
<div></div><div><b>Starting salary from $22.00 an hour and up</b></div>
</div><div></div><div><div>We offer great benefits including:</div>
<ul><li>Medical; Dental; Vision</li>
<li>401k with a match</li>
<li>Paid Time Off and Paid Holidays</li>
<li>Tuition Reimbursement</li>
<li>Company paid benefits &ndash; life, and short and long-term disability</li>
</ul><div>Customer Care Specialist Responsibilities:</div>
<ul><li>Manages the customer care escalations email workflow.</li>
<li>Works with the customer service manager to ensure all sales team escalations are addressed daily.</li>
<li>Work all address exception reports given by the VP of pharmacy operations.</li>
<li>Report to the customer care manager any items that may cause escalations not to be completed.</li>
<li>Have knowledge of CPR+ and billing claim responses.</li>
<li>Escalate all issues to the proper pharmacy director, sales team rep or analytics team.</li>
<li>Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.</li>
<li>Work all projects that are assigned by the customer service manager</li>
</ul><div>Position Qualifications for Customer Care Specialist:</div>
<ul><li>Education/Learning Experience
<ul><li>High School Diploma required; Bachelor's degree preferred</li>
</ul></li><li>Work Experience
<ul><li>1 to 2 years of pharmacy billing or certified pharmacy technician required</li>
</ul></li><li>Skills/Knowledge
<ul><li>Customer service, problem solving, and excellent communication skills verbal and writing required.</li>
<li>Work independently with little to no guidance</li>
</ul></li><li>Licenses/Certifications
<ul><li>Required: State Pharmacy Technician (as required) and national Pharmacy Technician certification (PTCB or equivalent)</li></ul></li></ul></div></div>

Pharmacy Technician - Customer Care Specialist

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Pharmacy Technician - Customer Care Specialist