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Call Center Representative

61st Street Service Corporation

<div><p><b>Top Healthcare Provider Network</b></p>
<p>The 61st Street Service Corporation, provides administrative and clinical support staff for <b><i>ColumbiaDoctors</i></b>. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors&rsquo; practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.</p>
<p><b>Opportunity to grow as part of the Call Center Career Ladder!</b></p>
<p><b>Job Summary:</b></p>
<p>The Patient Services Specialist I is part of a department-based scheduling pod that handles large volumes of inquiries and requests from patients and customers for access/assistance in scheduling diagnostic services, physician referrals/appointments, and general department information. The Patient Services Specialists are experienced professionals that deliver an exceptional patient experience through excellent customer service, empathy, and patience.</p>
<p><b>Job Responsibilities:</b></p>
<ul><li>Schedule appointment requests.</li>
<li>Communicate insurance participation, financial responsibility and time of service policy.</li>
<li>Obtain patients&rsquo; insurance/demographic information and register in EPIC.</li>
<li>Perform real-time insurance verification and interprets responses. Escalates cases for resolution as appropriate.</li>
<li>Participate in team discussions about complex patient scheduling needs.</li>
<li>Address outstanding Epic work queue accounts.</li>
<li>Schedule Epic referral.</li>
<li>General faxing, filing, and mail sorting.</li>
<li>Provide support and back-up coverage as needed.</li>
<li>Performs other related duties as assigned.</li>
</ul>
<p><b>Job Requirements:</b></p>
<ul><li>High School Diploma or the equivalent required.</li>
<li>Minimum of 1 year of relevant experience including proficiency in medical terminology.</li>
<li>Excellent customer service and problem assessment skills.</li>
<li>Strong proficiency in Microsoft Office (Word &amp; Excel) or similar software is required and an ability and willingness to learn new systems and programs.</li>
<li>Prior high volume customer service experience in a call center environment is preferred.</li>
<li>Bilingual (English/Spanish) a plus.</li>
</ul>
<p><b>Hourly Rate Ranges: $23.82 - $30.02</b></p>
<p>Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.</p>
<p><b>61st Street Service Corporation</b></p>
<p>At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.</p>
<p>We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.</p></div>

Patient Services Specialist I #Full Time

DataBank

<div><p><b>DataBank Holdings Ltd.</b> is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBanks managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve technology performance, and allow focus on core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX.</p><p><br>
</p><p>DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.</p><p></p><p><br>
The Data Center Technician II provides an overall focus on positive proactive end-user customer service through phone, email, face-to-face, and our internal case management systems. Maintains accurate chain-of-custody logs of incoming and outgoing customer packages and ensues facility cleanliness. As a member of the Operations Team, the Data Center Technician II is expected to handle trouble tickets and remote hands requests from inception through resolution. Data Center Technician II are tasked with the installation of a variety of circuits, including Ethernet, Sonet and Dark Fiber. Data Center Technicians monitor all business-critical systems (BMS, Security) escalating issues accordingly and drive both internal and customer compliance to the companys security standards</p><p></p><p><b><br>
Responsibilities</b></p><ul><li>
Create and maintain effective customer relationships, with customer satisfaction as the ultimate goal. Answering customer phone calls and emails within a timely and professional manner.</li><li>
Ability to complete installation, testing and close out of new Customer orders, computer/server hardware, software support while ensuring tickets/orders are resolved quickly and thoroughly within predefined intervals.</li><li>
Monitor, assist and/or resolve troubleshooting technical issues and alarms with DataBank Infrastructure. Comfortable with following ERP and Escalating to on-call staff or engineering support staff as necessary in a fast-paced data center environment.</li><li>
Perform physical security walkthroughs, administration of security sign-in procedures for all colocation customers, visitors, third parties and escorting them to designated work location while adhering and enforcing established company security standards.</li><li>
Accurately capture time invested on tasks and tickets/cases (customer installs, site expansions, outages, remote hands, etc) including capturing Cap Labor on timesheet and ensuring timesheets are completed and submitted timely.</li><li>
Maintaining facility cleanliness and Tour Readiness at all times.</li><li>
Candidate will be added to the Markets on-call rotation, based on Market needs.</li><li>
Assist as needed with readings of equipment draw/customer audits.</li><li>
Adhere to DataBank Cabling Standards.</li><li>
Maintain accurate inventory of work tools, test equipment, and devices</li><li>
Knowledge of all PR/CSP/CP processes to process vendor payment in a timely manner</li><li>
Assist other departments to facilitate Customer and/or auditor tours</li><li>
Assisting Internal Teams to ensure site meets all compliance requirements.</li><li>
Support of all Vendor Maintenance Activities within Data Center</li><li>
?Other duties as assigned</li></ul><p></p><p><b><br>
Qualifications</b></p><ul><li>
High school diploma required.</li><li>
Previous NOC/SOC/IOC experience and/or data center experience preferred.</li><li>
College degree in related discipline preferred.</li><li>
2-4 years of experience or demonstrated ability to meet these responsibilities/qualifications</li><li>
Responsibility and dependability are a must.</li><li>
Candidates must have reliable transportation.</li><li>
Trustworthy and ability to work honestly with little or no supervision, if necessary.</li><li>
Strong written and verbal communication skills.</li><li>
Ability to learn quickly and apply new knowledge and skills immediately.</li><li>
Ability to assess situations and escalate properly, following internal procedures.</li><li>
Knowledge of Windows operating systems both pc and server side.</li><li>
Familiarity with basic hardware troubleshooting tasks, replacing hard drives, memory and motherboards a plus.</li><li>
Must be able to lift a minimum of 50 lbs.</li><li>
Familiarity with DS1, DS3, Ethernet and fiber circuits are a plus.</li><li>
Must have ability to install and neatly manage copper, coaxial, Cat5/6, fiber and other network cable/connector types.</li><li>
Basic knowledge of switches, firewalls and managed storage are a plus.</li></ul><p></p><p><b><br>
Benefits</b></p><ul><li>
Health, Dental, Vision packages</li><li>
Short-Term and Long-Term Disability Insurance</li><li>
Life Insurance</li><li>
401k with company match</li><li>
Paid Time Off and Holidays</li></ul><p></p><p><br>
Pay rate: $31.50/hr-$35/hr.</p><br>
<br>
Brand: DataBank
<br>
Address: 60 Hudson St New York, NY - 10013
<br>
Property Description: LGA1 - 60 Hudson St - NY
<br>
Property Number: LGA1</div>

Data Center Technician 2 (New York)

Morrison Healthcare

<div><p><b>Salary: </b>$74,000/Yr-$75,000/Yr</p><p><b>
Other Forms of Compensation:</b></p><p></p><p><br>
Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.</p><p>
Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You&rsquo;ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.</p><p>
Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it&rsquo;s a meaningful career.</p><p></p><div><div><div><h2 class="jobSectionHeader"><b><br>
Job Summary</b></h2>
</div><div><p>The Event Planner is responsible for executing various hospitality initiatives and associated support services to offer best-in-class service to NBCU clients. This position will focus on supporting meeting and events on The Commons Conference Center, large-scale events, and employee activations.</p><div>
RESPONSIBILITIES:<br>
<ul><li>Serve as primary contact for clients for The Commons Conference Center, responsible for coordinating meetings and ensuring a high-quality client experience</li><li>Assist Manager of Hospitality with planning and execution of larger-scale events in Facilities-managed spaces</li><li>Manage and book Conference Center meeting reservation requests, maintaining room schedules through Outlook booking system</li><li>Communicate directly with clients before, during and after meetings, maintaining positive relationships and responding to inquiries and requests in a timely manner, including management of the Hospitality Team inbox</li><li>Serve as on-site host for meetings and events to ensure smooth operations, client satisfaction and effectively handle any issues that arise</li><li>Collaborate with Catering to plan menu offerings and coordinate with clients</li><li>Coordinate and manage NBCU trade services including A/V, janitorial, movers, and security</li><li>Assist with daily Conference Center floor management including daily walkthroughs of space and room refreshes and resets as required</li><li>Presence at Hospitality Desk on The Commons is required; must be comfortable meeting and engaging with people in a warm and welcoming manner</li><li>Ensure Event Log is updated in a timely and accurate manner</li><li>Maintain work order log and submit work orders in Archibus system as needed</li><li>Maintain inventory of supplies and place orders as needed</li><li>Address and resolve customer complaints or issues related to reservations and escalate to management when necessary</li></ul>
Call Center Responsibilities<br>
<ul><li>Manage incoming calls with professionalism, responding to inquiries thoughtfully and independently, and directing callers to the appropriate departments as needed</li><li>Enter and route facility requests through the ticketing system with accurate classification and timely follow through</li><li>Conduct follow up communication with customers to provide updates on open requests</li><li>Deliver a memorable customer experience by ensuring every call is answered with enthusiasm and care</li><li>Register guests with security and ensure proper access protocols are followed</li><li>Track and report operational data relevant to call center performance and service goals</li><li>Provide schedule flexibility to support coverage requirements</li></ul></div><div>
KEY COMPETENCIES:<br>
<ul><li>At least 2years previous corporate conference planning experience</li><li>A bachelor&rsquo;s degree preferred</li><li>Excellent organizational skills, with the ability to prioritize tasks</li><li>Outstanding customer service skills</li><li>Superior verbal and written communication skills</li><li>Work experience with reservation software platforms</li><li>Communications, Event Planning or Hospitality background preferred.</li><li>Highly proficiency with Microsoft Office product suite (i.e. Excel, Word, PowerPoint, Outlook)</li><li>Ability to work independently, prioritize effectively and make decisions when faced with ambiguity.</li><li>Ability to adapt quickly to change and maintain a flexible approach when providing customer support.</li><li>Able to work a flexible schedule to include evening and weekend hours.</li><li>Discreet, ethical and committed to maintaining a high degree of confidentiality.</li></ul></div></div></div></div><p><b>
Apply to Rapport today!</b></p><p><i>
Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA</i></p><p><b>
Click here to Learn More about the Compass Story</b></p><p></p><p><b><br>
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.</b></p><p><b>
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.</b></p><p><b>
Certain positions may require Florida Level 2 background screening. Details: </b><b>https://info.flclearinghouse.com/</b></p><p>
Applications are accepted on an ongoing basis.</p><p>
Rapport maintains a drug-free workplace.</p><p><b>
Associates in Rapport are offered many fantastic benefits.</b></p><ul><li>
Medical</li><li>
Dental</li><li>
Vision</li><li>
Life Insurance/ AD</li><li>
Disability Insurance</li><li>
Retirement Plan</li><li>
Paid Time Off</li><li>
Holiday Time Off (varies by site/state)</li><li>
Associate Shopping Program</li><li>
Health and Wellness Programs</li><li>
Discount Marketplace</li><li>
Identity Theft Protection</li><li>
Pet Insurance</li><li>
Commuter Benefits</li><li>
Employee Assistance Program</li><li>
Flexible Spending Accounts (FSAs)</li><li>
Paid Parental Leave</li><li>
Personal Leave</li></ul><p>
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.</p><p>
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf</p><p><b>
Req ID: </b>1512784</p><p>
Rapport a specialized division of FLIK Hospitality Group</p></div>

EVENT PLANNER

The Walt Disney Company

<div><div><b>Job ID</b> 10143246 <b>Location</b> New York, New York, United States <b>Business</b> The Walt Disney Company (Corporate) <b>Date posted</b> Mar. 03, 2026
<div><h4 class="jobSectionHeader"><b>Job Summary:</b></h4>
<div><p>At Disney, we&rsquo;re storytellers. We make the impossible, possible. The Walt Disney Company (TWDC) is a world-class entertainment and technological leader. Walt&rsquo;s passion was to continuously envision new ways to move audiences around the world&mdash;a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences &mdash; and we&rsquo;re constantly looking for new ways to enhance these exciting experiences.</p><p></p><p>
The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. Our group drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence.</p><p></p><p><b>
Team Description:</b></p><p>
The Data Center Operations (DCO) organization provides physically secure, environmentally stable, high availability data center services. In conjunction with the rest of the Enterprise Technology organization, DCO delivers managed facility, server, storage, authentication, and DNS services to Enterprise Technology clients. The DCO team plays a dual role, managing the data center physical environment, its assets and providing break/fix support as directed by the Platform and or Network Operations team.</p><p></p><p><b>
What You&rsquo;ll Do:</b></p><p>
The <b>Data Center Site</b> <b>Manager</b> is responsible for managing and performing the Data Center Operations services at the New York and New Jersey data center locations (currently 3 locations). This includes both collocation and owned data center facilities. This role will both manage and directly perform infrastructure and IT Equipment installations, moves, changes, decommission, repair and incident response for our clients.</p><p></p><p>
Primary purpose of this role is to oversee the delivery of physically secure, high availability data center services through the use of modern platforms and facilitate open access to information for our New York and New Jersey data center locations. This role will both manage and directly perform infrastructure and IT Equipment installations, moves, changes, decommission, repair and incident response for our clients.</p><p></p><p>
The Data Center Site Manager will be the primary contact and is accountable for all data center services provided by Data Center Operations for the New York and New Jersey locations. This role will either manage, directly perform or act as the liaison to the appropriate teams to deliver all Data Center Operations Services; vendor management, mechanical, electrical, plumping (MEP) and fire-life-safety (FLS), physical security, Infrastructure Moves, Adds and Changes (IMAC), logistics (shipping, receiving &amp; storage), eWaste, media destruction and data center design consultation. The Data Center Site Manager will work with the rest of the Data Center Operations staff, clients, peer teams and work on independent projects as assigned. The successful candidate will:</p><ul><li>
Provide support to the Enterprise Technology Customer Base and to Enterprise Technology team members.</li><li>
Manage and directly perform vendor &amp; contract management (Colocation provider services &amp; service providers).</li><li>
Manage and directly perform Financial Management &ndash; Annual Operating Plan (budget), requests for proposals, quotes, purchase orders, invoicing, forecasts and accruals.</li><li>
Manage and directly perform monitoring, auditing &amp; reporting &ndash; capacity, activity, adherence to operating level agreements, etc.</li><li>
Manage and directly perform documentation management &ndash; creation, maintenance and retirement of Policies, Procedures, Processes, tool data, etc.</li><li>
Manage and directly perform Data Center Infrastructure Management (DCIM) updates and reporting.</li><li>
Manage and directly perform 24x7x365 IMAC Services (Infrastructure and IT Equipment installations, changes, decommissions, repairs and incident support)</li><li>
Manage and directly perform material management and ordering.</li><li>
Manage and perform maintenance activities.</li><li>
Manage and directly perform change activities.</li><li>
Manage and directly perform logistics (shipping, receiving and storage).</li><li>
Manage and directly perform eWaste and media destruction.</li><li>
Manage and directly perform on-call support and 1-hour on-site response for incidents or support issues.</li><li>
Manage and directly perform support for business continuity preparation, site &ldquo;ride out&rdquo; support for hurricanes and other threats, and damage assessments and recovery support.</li><li>
Manage and directly perform data center design consultation (provide clarification, guidance, current processes, procedures and standard in support of data center design, engineering and operations.</li><li>
Manage and directly perform training.</li><li>
Manage assigned workflow tasks in order to provide timely turnaround to clients, timely resolution and/or escalation of client issues.</li><li>
Interface with other team members in the Enterprise Technology organization to support deployments, technology evaluations, or other efforts requiring Data Center Operations involvement.</li><li>
Troubleshoot, document and process technical issues using the Enterprise Technology ticketing system.</li><li>
Maintain a level of professionalism while engaging with clients.</li><li>
Follow Enterprise Technology policies, processes and procedures.</li><li>
Follow Data Center Operations policies, processes and procedures.</li><li>
Work on tasks assigned by leadership.</li></ul><p></p><p><b>
Required Qualifications &amp; Skills:</b></p><ul><li>
Minimum 7 years data center support experience.</li><li>
Knowledge &amp; practical experience in data center infrastructure systems including cabling, infrastructure and IT equipment installation and environmental monitoring, power, cooling, fire suppression and physical security.</li><li>
Solid knowledge of data center infrastructure, physical security operations, Data Center Infrastructure Management tools, IT equipment installation, general application and system support.</li></ul><p><b>
Preferred Qualifications:
</b></p><ul><li>10 years data center support experience.</li><li>
Expert knowledge &amp; practical experience in data center infrastructure systems including cabling, infrastructure and IT equipment installation and environmental monitoring, power, cooling, fire suppression and physical security.</li><li>
Advanced knowledge of data center infrastructure, physical security operations, Data Center Infrastructure Management tools, IT equipment installation, application/system support and project management.</li><li>
Proficiency with ServiceNow, Patch Manager, Power IQ, MS Power Point and MS Excel</li><li>
Preferred to be certified or affiliated with:</li><li>
ITIL V4, ITIL Practitioner, or Master</li><li>
The Green Grid</li><li>
Uptime Institute</li><li>
7x24 Exchange</li><li>
ASHRAE</li></ul><p><b>
Required Education:
</b></p><ul><li>Bachelor&rsquo;s degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience</li></ul><p><b>
Preferred Education:
</b></p><ul><li>Master&rsquo;s degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience</li></ul><p><b>
Additional Information:
</b></p><ul><li>Must be able to work weekends and holidays.<br>
Must be able to withstand walking, standing, stooping, bending and climbing on ladders for an extended period of time with reasonable accommodation.</li><li>
Must be able to lift a minimum of 75 lbs. with reasonable accommodation.</li><li>
Must be able to participate in On-Call rotation and fill in for others if needed.</li><li>
Ability to climb ladders and work aloft.</li><li>
Ability to work in cold temperature environments.</li><li>
Ability to maneuver pallet jacks and lift heavy objects.</li><li>
Ability to pull and install cabling.</li><li>
Strong communication skills; oral, written and listening.</li><li>
Process oriented individual with strong grasp of continuous improvement.</li><li>
Analytical and statistical processes and principals</li><li>
Attention to detail</li></ul><p></p><p>
#DISNEYTECH</p><br>
The hiring range for this position in New York is $135,400 to $181,600 per year based on a 40 hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate&rsquo;s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.</div></div></div></div>

Data Center Site Manager

Building Service 32BJ Benefit Funds

<p></p><div><div><div><div><div><b>Job Code</b><br>
<b>1054</b></div><div><b><br>
Department Name</b><br>
<b>Legal Fund Admin</b></div><div><b><br>
Reports To</b><br>
<b>Director, Operations &amp; Strategy</b></div></div><div><div><b><br>
FLSA Status</b><br>
<b>Exempt</b></div><div><b><br>
Union Code</b><br>
<b>N/A</b></div><div><b><br>
Management</b><br>
<b>Yes</b></div></div></div></div><div></div><div><div><div><b><br>
About Us:</b></div></div><div><div><div><div><div><br>
Building Services 32BJ Benefit Funds (&ldquo;the Funds&rdquo;) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 185,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues.</div><div></div><div><br>
The Funds oversees and manages $11 billion of dollars in assets, which are made up of many, varied and complex funds. The dollars come from a number of sources, including the property owners who pay into the funds on behalf of their employees, and as such, requires those who oversee and manage the money to be highly skilled financial management people.</div><div></div><div><br>
32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&amp;O, Azure, AWS, SQL, Snowflake, QlikView, and more.</div><div></div><div><br>
Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A</div></div></div></div></div></div><div></div><div><div><div><b><br>
Job Summary:</b></div></div><div><div><div><div><div><br>
The <b>Building Service 32BJ Legal Services Fund</b> supports a large, and geographically diverse membership base of approximately 185,000 active members annually. While not all eligible members access legal services each year, the Fund is responsible for ensuring access, coverage, and compliance for this population across multiple jurisdictions and areas of law. The Fund provides coverage across a broad range of legal matters, with Immigration matters representing the largest share of cases, followed by Matrimonial and Family Law matters. These legal services are provided by Staff Attorneys, who are directly employed by the Fund and primarily handle matters arising in New York City, and Cooperating Attorneys (CA), who are external counsel retained and paid by the Fund to handle cases outside New York City, matters involving conflict of interest, or cases requiring geographic reach beyond the Fund's in-house capacity. The Legal Services Fund is supported by a team of 58 professionals, consisting of 16 staff attorneys, 10 paralegals, 10 intake specialists, 4 legal assistants, 7 operations staff, and 11 management staff members.</div><div></div><div><br>
Under the supervision of the Director, Operations &amp; Strategy, the <b>Manager, Legal Services Fund Administration</b> is responsible for managing the administrative operations of the Legal Fund, including supervising non-attorney personnel, evaluating and managing the Fund's information systems, assisting in the management of the Fund's finances, supporting the coordination of the Fund's client services and evaluation, managing and supervising the facilities of the Fund. The Manager, Legal Services Fund Administration assists the Fund's supervising staff in recruitment, training and improving the total quality of the practice of law for the Fund.</div></div></div></div></div></div><div></div><div><div><div><b><br>
Essential Duties and Responsibilities:</b></div></div><div><div><div><div><div><br>
<ul><li>
Manage hiring, onboarding, and professional development for the Legal Fund, including recruitment and training of staff in collaboration with the supervisory team and Benefit Funds' HR department</li></ul></div></div><div><div><br>
<ul><li>
Supervise personnel, including Intake Specialists, Assistant Manager and Administrative staff in performing the duties necessary to support the goals of the Legal Fund</li></ul></div></div><div><div><br>
<ul><li>
Provide coaching and constructive feedback to staff members to promote staff development</li></ul></div></div><div><div><br>
<ul><li>
Strengthen and/or develop operations and systems including case management, calendaring, timekeeping, expense tracking, vendor management, personnel files, and maintain/develop policies and procedures documents</li></ul></div></div><div><div><br>
<ul><li>
Work with Human Resources on recruitment and employee relations for the Legal Fund, including counseling personnel who are not complying with Fund procedures and standards and taking disciplinary action if necessary</li></ul></div></div><div><div><br>
<ul><li>
In conjunction with the Fund's Director and the Human Resources team, participate in collective bargaining negotiations</li></ul></div></div><div><div><br>
<ul><li>
Organize and facilitate staff meetings and multiple touch points for communication among the organization's stakeholders</li></ul></div></div><div><div><br>
<ul><li>
Maintain personnel records for all employees</li></ul></div></div><div><div><br>
<ul><li>
Maintain records of CLE compliance for Attorneys</li></ul></div></div><div><div><br>
<ul><li>
Maintain and update Legal Fund policies</li></ul></div></div><div><div><br>
<ul><li>
Administer the Fund's timekeeping records and maintain accurate documentation</li></ul></div></div><div><div><br>
<ul><li>
Serve as back-up for regular processing of financial processes including Positive Pay, Escrow, NACHA and ACH systems in addition to responding to requests made by auditors</li></ul></div></div><div><div><br>
<ul><li>
Drive Fund culture initiatives to foster collaboration and staff engagement</li></ul></div></div><div><div><br>
<ul><li>
Conduct periodic evaluations of the technology equipment used by the Fund, including hardware and software to determine whether upgrades or elimination are required</li></ul></div></div><div><div><br>
<ul><li>
Manage records retention, including information storage and retrieval</li></ul></div></div><div><div><br>
<ul><li>
Maintain directories and storage of document templates across departments, and proactively make updates as needed</li></ul></div></div><div><div><br>
<ul><li>
Coordinate and implement procedures concerning members' eligibility</li></ul></div></div><div><div><br>
<ul><li>
Manage the telephone system, including assessments to ensure the Fund has a cost effective and up-to-date system</li></ul></div></div><div><div><br>
<ul><li>
Monitor call analytics and reports</li></ul></div></div><div><div><br>
<ul><li>
Handle coordination of IT service tickets</li></ul></div></div><div><div><br>
<ul><li>
Work with Legal Fund supervisors in creating efficiencies and identifying new initiatives within their departments</li></ul></div></div><div><div><br>
<ul><li>
Manage all aspects of the accounts payable process, including payment of vendor invoices, drafting of memos, contract negotiations, and maintaining documentation</li></ul></div></div><div><div><br>
<ul><li>
Perform testing of hardware and software platforms as needed</li></ul></div></div><div><div><br>
<ul><li>
Manage departmental vendors and contracts (e.g., malpractice insurance, library and research tools)</li></ul></div></div><div><div><br>
<ul><li>
Manage interpreter relations and organize interpretation for calls, in-person meetings, and court appearances</li></ul></div></div><div><div><br>
<ul><li>
Office space planning, including renovation of office space when necessary</li></ul></div></div><div><div><br>
<ul><li>
Coordinate with Facilities regarding new and ongoing maintenance requests</li></ul></div></div><div><div><br>
<ul><li>
Requisition of office furniture, including assessment of accommodation requests in conjunction with Facilities as required</li></ul></div></div><div><div><br>
<ul><li>
Maintain office equipment, including printers/copiers, scanners, fax machines, postage and other mail equipment</li></ul></div></div><div><div><br>
<ul><li>
Coordinate with relevant entities in any supplies request, including ordering of Legal Fund supplies</li></ul></div></div><div><div><br>
<ul><li>
Coordinate with the Mailroom and IT on any digital mail or physical mail processes including daily mail run coverage</li></ul></div></div><div><div><br>
<ul><li>
Manage the legal intake program, including quality and accuracy of client interactions, ensuring timely review of complaints, accurate records and reporting</li></ul></div></div><div><div><br>
<ul><li>
Perform quality review checks of staff-client interactions</li></ul></div></div><div><div><br>
<ul><li>
Administer all aspects of the Legal Fund's seminar program</li></ul></div></div><div><div><br>
<ul><li>
Collaborate with Member Engagement and Communications on member outreach initiatives</li></ul></div></div><div><div><br>
<ul><li>
Answer inquiries from clients, vendors, and other Funds</li></ul></div></div><div><div><br>
<ul><li>
Coordinate the preparation and periodic updating of the Fund's informational materials</li></ul></div></div><div><div><br>
<ul><li>
Display sensitivity and nuance in the handling of client matters</li></ul></div></div><div><div><br>
<ul><li>
Anticipate the additional resources necessary to provide legal services to a growing base of members</li></ul></div></div><div><div><br>
<ul><li>
Performing any other relevant, related or pertinent work or duties as requested or assigned by Legal Fund supervisors</li></ul></div></div></div></div></div></div><div></div><div><div><div><b><br>
Qualifications (Competencies):</b></div></div><div><div><div><div><div><br>
<ul><li>
4+ years of experience in the operations of a complex and busy organization</li><li>
Prior experience in legal administration, legal operations, or legal project management preferred</li></ul></div></div><div><div><br>
<ul><li>
Confidence in taking initiative, thinking creatively, problem solving, working well under pressure, and managing projects effectively</li></ul></div></div><div><div><br>
<ul><li>
Ability to autonomously manage multiple tasks, projects, and responsibilities in parallel</li></ul></div></div><div><div><br>
<ul><li>
Excellent supervision skills and enthusiasm for leading and managing people</li></ul></div></div><div><div><br>
<ul><li>
Strong organizational, planning, and time management skills</li></ul></div></div><div><div><br>
<ul><li>
Exceptional attention to detail</li></ul></div></div><div><div><br>
<ul><li>
Strong oral and written communications skills, including editing and proofreading skills</li></ul></div></div><div><div><br>
<ul><li>
Experience working collaboratively and coordinating responsibilities with colleagues across departments on projects</li></ul></div></div><div><div><br>
<ul><li>
Experience using software/technology that supports legal operations (e.g., case management, time-keeping, expense and invoice processing, accounting, call center, etc.)</li></ul></div></div><div><div><br>
<ul><li>
Proficiency with Microsoft Office, Adobe Acrobat, and experience with spreadsheets and databases</li></ul></div></div></div></div></div></div><div></div><div><div><div><b><br>
Soft Skills (Interpersonal Skills):</b></div></div><div><div><div><div><div><br>
<ul><li>
Strong active listening skills and demonstrates attentiveness to concerns raised by staff</li></ul></div></div><div><div><br>
<ul><li>
Exercises sound judgment when prioritizing competing demands, handling sensitive matters, and escalating issues appropriately.</li></ul></div></div><div><div><br>
<ul><li>
Navigates sensitive information with discretion, professionalism, and emotional intelligence.</li></ul></div></div><div><div><br>
<ul><li>
Adaptable to changing organizational needs and changes.</li></ul></div></div></div></div></div></div><div></div><div><div><div><b><br>
Education:</b></div></div><div><div><div><div><br>
Master's degree preferred, Bachelor's degree required in Political Science, Legal Studies, Business Administration, or other relevant fields required.</div></div></div></div></div><div></div><div><div><div><b><br>
Language Skills:</b></div></div><div><div><div><div><br>
Bilingual in English and Spanish preferred</div></div></div></div></div><div></div><div><div><div><b><br>
Reasoning Ability:</b></div></div><div><div><div><div><br>
High</div></div></div></div></div><div></div><div><div><div><b><br>
Physical Demands:</b><br>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.</div></div><div><div><div><div><div><br>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.</div><div><ul><li>
Under 1/3 of the time: Standing, Walking, Climbing or Balancing, Stooping, Kneeling, Crouching, or Crawling</li><li>
Over 2/3 of the time: Talking or Hearing</li><li>
100% of the time: Using Hands</li></ul></div></div></div></div></div></div><div></div><div><div><div><b><br>
Work Environment:</b></div></div><div><div><div><div><div><br>
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</div><div><ul><li>
1/3 to 2/3 of the time: Work near moving or mechanical parts, exposure to radiation, moderate noise.</li></ul></div></div></div></div></div></div></div><p></p>

Manager, Legal Services Fund Administration

CVS Health

<div><p>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.</p><p></p><p><b>
Position Summary
</b><br>
Aetna Mental Well-being is reimagining how mental health is delivered with a unified, tech-enabled approach for our best-in-class Employee Assistance Program (EAP), Resources for Living. The Care Partner plays a vital role in Aetna Mental Wellbeing&rsquo;s commitment to delivering timely, high-quality mental health care. This position transforms access to mental health support by providing members with an immediate, 24/7 connection via video, live chat, or phone.
</p><p>We are seeking candidates who share our passion for delivering industry-leading mental health services to people nationwide. We offer real-time support and connect members to vital resources including behavioral health benefits and employer resources. You'll offer crucial frontline support, identifying warning signs, de-escalating situations, and referring members to their benefits as well as our team of clinicians. Ideal for those with strong interpersonal skills, a passion for mental wellness advocacy, and comfort with digital platforms in a fast-paced, emotionally sensitive setting.</p><p></p><p><b>
Position Overview:</b></p><ul><li><p><b>
Sunday-Thursday 10:00am-6:30pm EST.
</b></p></li><li><p>Fully remote role - work anywhere in the U.S.</p></li><li><p>
Call center is a 24/7 operation.</p></li><li><p>
Holiday work is expected.</p></li><li><p>
Schedules may be adjusted based on business need.</p></li></ul><p><b><br>
Key Responsibilities:</b></p><ul><li><p>
Respond to incoming calls from individuals seeking emotional support or mental health resources; may expand to message and video chats in the future.</p></li><li><p>
Create a safe and supportive environment for members by ensuring privacy and maintaining a calm, empathetic presence.</p></li><li><p>
Assess/Identify clinical risk and transfer member for clinical support.</p></li><li><p>
Help members navigate through employee assistance program and behavioral health benefits, internal and external resources, and connect to appropriate providers.</p></li><li><p>
Document all interactions in real-time using secure systems, in compliance with HIPAA and internal policies.</p></li><li><p>
Take direction to execute techniques, processes, and responsibilities.</p></li><li><p>
Determine purpose of call by actively listening and interacting with callers, triages call in a in a professional and timely manner.</p></li><li><p>
Assess client&rsquo;s needs; researches and articulately communicates information regarding pertinent EAP/Worklife services and resources.</p></li><li><p>
Use screening tools to identify where urgent clinical intervention is needed, and transfers calls appropriately, including members in crisis and at risk.</p></li><li><p>
Perform appropriate research in internal databases and online to identify potential providers and resources.</p></li><li><p>
Enter member information into the appropriate EAP system to initiate the case and documents comments and information thoroughly and professionally.</p></li><li><p>
Communicate effectively with all internal stakeholders.</p></li><li><p>
Utilize relevant Aetna databases to research and identify validated, appropriate member resources.</p></li><li><p>
In the appropriate EAP system, maintaining an inventory of materials.</p></li><li><p>
Provide miscellaneous support functions including administrative support, follow-up calls, and other duties as assigned.</p></li><li><p>
Compliance with Policies and Regulatory Standards</p></li><li><p>
Protect the confidentiality of member information and adheres to enterprise policies, and EAP and Worklife policies and procedures.</p></li><li><p>
Maintain accurate and complete internal documentation of required information that meets risk management and regulatory requirements.</p></li><li><p>
Proactively listens to members and anticipates their needs, taking full ownership of each member interaction.</p></li><li><p>
Address inquires and resolve issues as a &quot;single-point-of contact&quot; based on phone calls, digital and written correspondence.</p></li><li><p>
Provide customized interaction based on customer preference and individualized needs.</p></li><li><p>
Resolve complex issues without or with limited management intervention.</p></li><li><p>
Administer structured pre-screening assessment based on triggers to assure urgent needs are directed appropriately.</p></li><li><p>
Identify triggers for additional resources and support connections to such responses.</p></li><li><p>
Assess for social determinants/needs and offers and connects members with viable resources to address those needs.</p></li></ul><p></p><p><b>
Workspace Requirements:</b></p><ul><li><p>
Position is fully remote/WAH.</p></li><li><p>
Must have a separate workspace, free from distraction, in a room with a door that closes, to maintain member privacy.</p></li><li><p>
Sitting in front of the computer with double monitors and a headset on</p></li><li><p>
Multitasking, often while speaking with our members.</p></li><li><p>
Typing/documenting.</p></li><li><p>
Utilizing intranet and other tools to assist with call handling, often in the moment.</p></li><li><p>
Utilizing chats/IM during or in between calls for support.</p></li><li><p>
Reading emails to stay up-to-date on important plan sponsor information, process changes, department information.</p></li><li><p>
Must have reliable internet and need to be hardwired into internet modem (wifi not supported).</p></li><li><p>
Internet speed - Home Internet Download Speed to be a minimum of 400mbps and Upload speed between 10-20mbps.</p></li><li><p>
Broadband or Fiber connection. Using DSL (satellite), Cellular internet (T-Mobile, Verizon, AT&amp;T Fixed Wireless, US Cellular to name a few) use cell towers or a satellite and not a direct cable to provide internet.</p></li><li><p>
Ensure provider sets up a 4 port modem. Employees use the 4th port for work internet.</p></li></ul><p></p><p><b>
Required Qualifications:</b></p><ul><li><p>
1-2 years of experience in a call center, help line, or customer support environment&mdash;especially involving virtual communication.</p></li><li><p>
1-2 years of experience in a social, psychological, or human service field providing client support.</p></li><li><p>
Technologically proficient, including basic computer knowledge (Microsoft Office Suite, Word, Excel, Teams, etc.)</p></li><li><p>
Strong verbal communication, emotional intelligence, and active listening skills; ability to remain composed and supportive during emotionally intense or crisis situations.</p></li><li><p>
Able to troubleshoot basic issues related to call center platforms, which may include video and chat modalities.</p></li><li><p>
Maintain a private, professional, and distraction-free workspace, be camera ready and supported by a reliable wired broadband or fiber internet connection (minimum 400 Mbps download, 10&ndash;20 Mbps upload; DSL and cellular not permitted).</p></li></ul><p><b><br>
Preferred Qualifications:</b></p><ul><li><p>
Experience using multiple systems and screens, call platforms, video and chat platforms (e.g.Five9, Microsoft Teams, or proprietary systems) in member-facing roles.</p></li><li><p>
Experience working with the Behavioral Health population.</p></li><li><p>
Bilingual or multilingual skills.</p></li><li><p>
Bachelor&rsquo;s degree in psychology, social work, or related field.</p></li></ul><p><b><br>
Education:</b></p><ul><li><p>
High school diploma or GED.</p></li></ul><p></p><p><b>
Anticipated Weekly Hours</b></p>
40<p></p><p><b>
Time Type</b></p>
Full time<p></p><p><b>
Pay Range</b></p><p>
The typical pay range for this role is:</p><p></p>
$18.50 - $42.35<p></p><p>
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.</p><p><br>
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.</p><p></p><p><b>
Great benefits for great people</b></p><p></p><p>
We take pride in our comprehensive and competitive mix of pay and benefits &ndash; investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:</p><ul><li><p><b>
Affordable medical plan options,</b> a <b>401(k) plan </b>(including matching company contributions), and an <b>employee stock purchase plan</b>.</p></li><li><p><b>
No-cost programs for all colleagues </b>including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</p></li><li><p><b>
Benefit solutions that address the different needs and preferences of our colleagues</b> including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</p></li></ul><p></p><p>
For more information, visit https://jobs.cvshealth.com/us/en/benefits</p><p></p>
We anticipate the application window for this opening will close on: 03/06/2026<p></p><p>
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</p></div>

Care Partner - Employee Assistance Program (Sunday-Thursday 10:00am-6:30pm EST)

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