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airlines customer support | english

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call centre english account

eClerx

<div><h1 class="jobSectionHeader">Operations Supervisor
</h1>Location: Cairo, Egypt (on-site) Employment type: Full-time
<h2 class="jobSectionHeader">About the role
</h2>We're hiring an Operations Supervisor to lead a team of customer service representatives in our contact-centre operations. You'll be responsible for your team's daily performance, coaching, and delivery against targets &mdash; keeping service quality high while supporting and developing your people.
<h2 class="jobSectionHeader">Responsibilities
</h2><ul><li>Lead, supervise, and motivate a team of customer service representatives.
</li><li>Monitor daily performance against KPIs and SLAs (quality, productivity, customer satisfaction, attendance/adherence).
</li><li>Coach and give regular feedback to help team members improve and grow.
</li><li>Manage shift schedules, attendance, and real-time coverage.
</li><li>Handle escalations and support agents on complex customer issues.
</li><li>Run team huddles and one-on-ones, and conduct performance reviews.
</li><li>Track and report team metrics to management.
</li><li>Ensure the team follows processes, quality standards, and company policies.
</li></ul><h2 class="jobSectionHeader">Requirements
</h2><ul><li>2+ years' experience in a contact-centre / BPO environment, including team-lead or supervisory experience.
</li><li>Strong English communication skills (CEFR B2 or above).
</li><li>Solid people-management and coaching skills.
</li><li>Good understanding of contact-centre KPIs and performance management.
</li><li>Comfortable working on-site in rotational shifts.
</li><li>Strong organisation, problem-solving, and reporting skills.
</li><li>Bachelor's degree preferred.
</li></ul><h2 class="jobSectionHeader">What we offer
</h2><ul><li>A leadership role with real impact on team performance and growth.
</li><li>Competitive salary plus performance incentives.
</li><li>Career-development and progression opportunities.
</li><li>A supportive, fast-paced work environment.
</li><li>(Add transportation, medical insurance, or other benefits as applicable.)</li></ul></div>

Associate Process Manager

MegaMind Information Technology

Role OverviewMUST HAVE DEMONSTRABLE EXPERIENCE IN BIM MODELLING, BIM COORDINATION, AUTODESK REVIT, AUTOCAD, NAVISWORKS, AND ELECTRONIC SECURITY SYSTEMS DESIGN ENVIRONMENTS INCLUDING CCTV, ACCESS CONTROL SYSTEMS (ACS), AND INTEGRATED SECURITY SYSTEMS.The Senior BIM Engineer (Security Systems Design) is responsible for leading BIM delivery, digital engineering coordination, and model management activities across complex electronic security, critical infrastructure, and mission-critical projects.This role serves as the BIM and Digital Engineering lead within the Security Design &amp; Engineering team, ensuring that all BIM deliverables, models, drawings, and digital engineering outputs are fully coordinated, compliant, constructible, and aligned with project requirements and BIM execution standards.The successful candidate will possess extensive experience delivering BIM solutions for electronic security systems within highly complex environments including Data Centres, Critical National Infrastructure (CNI), Airports, Transportation Infrastructure, Government Facilities, Utilities, Healthcare, Industrial Facilities, and large-scale Commercial Developments.The role requires advanced technical expertise in BIM coordination, clash detection, multidisciplinary integration, security systems modelling, digital engineering governance, and client-facing BIM management.The successful candidate will work closely with Security Design Engineers, Project Managers, BIM Coordinators, Consultants, Architects, MEP Engineers, ICT Teams, Contractors, and Client Representatives to deliver high-quality BIM solutions across the full project lifecycle.Key ResponsibilitiesBIM Leadership &amp; Digital Engineering GovernanceAct as the lead BIM authority for Security Design &amp; Engineering projects.Lead the development, management, and implementation of:&middot; BIM Execution Plans (BEP)&middot; BIM Delivery Strategies&middot; BIM Standards&middot; Digital Engineering Workflows&middot; Security BIM Libraries&middot; Company BIM Templates&middot; Security System Revit Families&middot; BIM Quality Assurance ProcessesEnsure all BIM deliverables comply with:&middot; Client BIM Standards&middot; BIM Execution Plans&middot; ISO 19650 Requirements&middot; Company BIM Procedures&middot; Digital Engineering Governance Requirements&middot; Project-Specific Design StandardsReview and approve BIM deliverables prior to client submission.Drive continuous improvement of BIM processes, standards, and digital delivery methodologies.Security Systems BIM Modelling &amp; Design DevelopmentLead the development and coordination of BIM models for:&middot; CCTV Systems&middot; Access Control Systems (ACS)&middot; Intrusion Detection Systems (IDS)&middot; Perimeter Intrusion Detection Systems (PIDS)&middot; Intercom Systems&middot; Security Operations Centres (SOC)&middot; Structured Cabling Infrastructure&middot; ICT Infrastructure&middot; ELV / ULV Systems&middot; Integrated Security SystemsProduce and oversee:&middot; 3D BIM Models&middot; General Arrangement Drawings&middot; Technical Drawings&middot; Installation Layouts&middot; Device Layout Drawings&middot; Equipment Room Layouts&middot; Coordination Drawings&middot; Security Schematics&middot; BIM Asset Data&middot; As-Built ModelsConvert security design concepts into coordinated BIM deliverables suitable for construction and operational handover.Ensure security systems are accurately represented and coordinated within multidisciplinary project environments.BIM Coordination &amp; Clash DetectionLead multidisciplinary BIM coordination activities across:&middot; Security Systems&middot; ICT Infrastructure&middot; MEP Services&middot; Architecture&middot; Structural Engineering&middot; Civil EngineeringManage:&middot; Clash Detection Reviews&middot; Coordination Workshops&middot; Design Review Meetings&middot; Interface Management Activities&middot; Design Coordination Registers&middot; BIM Issue Resolution ProcessesUtilise:&middot; Navisworks&middot; Autodesk Construction Cloud (ACC)&middot; BIM 360&middot; Revit Coordination ToolsIdentify and resolve:&middot; Spatial conflicts&middot; Installation clashes&middot; Routing conflicts&middot; Design coordination issues&middot; Constructability challengesSupport installation sequencing and construction planning activities.Security BIM Content DevelopmentLead development and management of:&middot; Security Device Libraries&middot; Revit Families&middot; Parametric Security Objects&middot; BIM Templates&middot; Standard Security Details&middot; Digital Asset Data StandardsDevelop advanced BIM content for:&middot; CCTV Devices&middot; Access Control Hardware&middot; Security Cabinets&middot; Security Control Rooms&middot; Perimeter Security Systems&middot; Security InfrastructureEnsure consistency and standardisation across all projects.Client Engagement &amp; BIM ConsultancyAct as the primary BIM representative for security systems during client engagements.Lead:&middot; BIM Coordination Workshops&middot; Client Design Reviews&middot; Model Review Sessions&middot; BIM Progress Meetings&middot; Technical Coordination WorkshopsProvide professional guidance regarding:&middot; BIM Deliverables&middot; Security Modelling Standards&middot; Digital Engineering Strategies&middot; Asset Information Requirements&middot; BIM Compliance RequirementsBuild trusted relationships with clients and project stakeholders through technical expertise and professional delivery.Data Centre &amp; Critical Infrastructure BIM DeliveryLead BIM delivery activities for:&middot; Data Centres&middot; Critical National Infrastructure (CNI)&middot; Airports&middot; Government Facilities&middot; Utilities &amp; Energy Facilities&middot; Healthcare Environments&middot; Industrial Facilities&middot; Mission-Critical FacilitiesDemonstrate understanding of:&middot; High-density services coordination&middot; Security zoning requirements&middot; Equipment room coordination&middot; Critical infrastructure design constraints&middot; Mission-critical construction methodologies&middot; Operational continuity requirementsSupport BIM delivery for highly complex and technically demanding environments.Team Leadership &amp; MentoringProvide leadership and technical guidance to:&middot; BIM Engineers&middot; BIM Coordinators&middot; CAD Technicians&middot; Design CoordinatorsReview and approve:&middot; BIM Models&middot; Drawings&middot; Coordination Deliverables&middot; Revit Families&middot; BIM Data SetsSupport:&middot; Staff development&middot; Technical training&middot; BIM best practice implementation&middot; Digital engineering capability growthPromote a culture of quality, innovation, and continuous improvement.Project Delivery &amp; Technical SupportCollaborate closely with:&middot; Security Design Managers&middot; Security Design Engineers&middot; Project Managers&middot; Construction Teams&middot; Consultants&middot; Contractors&middot; Client StakeholdersSupport delivery throughout:&middot; Concept Design&middot; Detailed Design&middot; Construction&middot; Commissioning&middot; HandoverProvide BIM expertise throughout all project phases.Technical ExpertiseCandidates must demonstrate advanced experience in:&middot; BIM Modelling&middot; Security Systems Modelling&middot; Revit Family Creation&middot; BIM Coordination&middot; Clash Detection&middot; Digital Engineering&middot; Construction Documentation&middot; Asset Information Management&middot; Multidisciplinary CoordinationStrong understanding of:&middot; Electronic Security Systems&middot; CCTV Systems&middot; Access Control Systems&middot; ICT Infrastructure&middot; Structured Cabling Systems&middot; ELV / ULV Coordination&middot; Data Centre Environments&middot; Critical Infrastructure Projects&middot; BIM Governance FrameworksSoftware &amp; ToolsMandatory&middot; Autodesk Revit (Expert)&middot; AutoCAD (Expert)&middot; Navisworks (Expert)&middot; Autodesk Construction Cloud (ACC)&middot; BIM 360&middot; Bluebeam&middot; Microsoft Office SuiteHighly Desirable&middot; Dynamo&middot; Solibri&middot; Revizto&middot; Power BI&middot; Visual Programming Tools&middot; Construction Sequencing PlatformsKey Skills &amp; Competencies&middot; BIM Leadership&middot; Digital Engineering Management&middot; Security Systems BIM Modelling&middot; BIM Coordination &amp; Clash Detection&middot; Revit Family Development&middot; BIM Governance &amp; Standards&middot; Technical Authority &amp; Decision Making&middot; Client Stakeholder Management&middot; Team Leadership &amp; Mentoring&middot; Multidisciplinary Coordination&middot; Data Centre BIM Delivery&middot; Critical Infrastructure BIM Delivery&middot; Construction Support &amp; Coordination&middot; Problem Solving &amp; Analytical Thinking&middot; Quality Assurance &amp; ComplianceQualifications &amp; Experience<ul><li>Degree, Diploma, or Technical Qualification in:</li></ul>o Engineeringo BIM / Digital Engineeringo Architectureo Building Serviceso Construction Technologyo Security Engineeringo Or a related discipline<ul><li>Minimum 8&ndash;12 years of BIM and Digital Engineering experience.</li><li>Minimum 5 years leading BIM delivery on complex multidisciplinary projects.</li><li>Proven experience within:</li></ul>o Electronic Security Systemso Data Centreso Critical National Infrastructure (CNI)o Commercial Developmentso Airports and Transportation Facilitieso Industrial Facilitieso Mission-Critical Projects<ul><li>Demonstrated client-facing BIM coordination and stakeholder management experience.</li><li>Experience leading BIM teams and reviewing BIM deliverables.</li><li>Experience developing BIM standards, templates, and digital engineering workflows.</li></ul>Preferred Certifications &amp; AccreditationsHighly desirable certifications include:&middot; Autodesk Certified Professional (ACP)&middot; Autodesk Revit Certification&middot; BIM Professional Certification&middot; ISO 19650 Certification&middot; Navisworks Certification&middot; Autodesk Construction Cloud Certification&middot; BIM 360 Certification&middot; Dynamo Certification&middot; Digital Engineering CertificationsRequirements&middot; Excellent written and verbal English communication skills.&middot; Strong leadership and stakeholder management skills.&middot; Ability to manage multiple projects simultaneously.&middot; Strong technical and analytical capability.&middot; Ability to work within technically demanding and fast-paced project environments.&middot; Professional and collaborative approach.&middot; Valid driving licence (desirable).&middot; Ability and willingness to travel internationally when required.Essential ExperienceCandidates must demonstrate proven experience in:&middot; Revit&middot; AutoCAD&middot; Navisworks&middot; BIM Coordination Leadership&middot; Electronic Security Systems&middot; Data Centre Projects&middot; Critical National Infrastructure (CNI)&middot; Client-Facing BIM Management&middot; Multidisciplinary Design Coordination&middot; BIM Standards &amp; Digital Engineering GovernanceCandidates without significant BIM leadership experience within complex security, data centre, or critical infrastructure environments will not be considered.Pay: E&pound;25,000.00 - E&pound;65,000.00 per monthWork Location: In person

Senior BIM Engineer (Security Systems Design)

Citpeck

citPEAK is hiring a &ldquo;Sales and Business Development Representative &ldquo;- #English account to an international company having branches in most of the European countries, work location from Nasr City , CairoNet salary #35000EGP+ other benefitsJob_Description:Cold call into prospects generated by a variety of outside sourcesWork with your dedicated inside sales consultant to identify ongoing strategic targets.Arrange appointments for our sales teamReport resultsRequirements:c1/c2 English or Egyptians with level (C1/C2) is Must.Graduates and Undergraduates with no attendance only are welcome to apply.#Benefits:<ul><li>Attractive fixed salary of 35k.- EGP NET per month + attractive commission (uncapped) + Company bonus based on your KPI's(7K net)</li><li>Transportation Allowance (3K Net)</li><li>Night Allowance in case of night shift</li><li>One fixed shift 9 hours (8 net hours + 1-hour break)</li><li>2 days weekend: Saturday and Sunday</li><li>Social and Health Insurance</li><li>Personal and professional development system</li><li>Work Location: Nasr City</li><li>Transportation allowance is Provided.</li></ul>Job Type: Full-timeWork Location: In person

English Accont(35000EGP+ other benefits)

ALSTOM

<div>At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. 


Could you be the full-time O&amp;M Sr. Operations Planner Engineer in Cairo we&rsquo;re looking for?
Your future role

Take on a new challenge and apply your operational planning and analytical expertise in a cutting-edge field. You&rsquo;ll work alongside collaborative and detail-oriented teammates.

You'll play a key role in optimizing train operations and ensuring smooth service delivery. Day-to-day, you&rsquo;ll work closely with teams across the business (Control Centre, Passenger Service personnel, and contractors), analyze operational data, and prepare detailed operating schedules for normal and special event operations.

You&rsquo;ll specifically take care of creating and updating train schedules, analyzing ridership data, and preparing operational procedures, but also developing programs to measure performance metrics and service reliability.

We&rsquo;ll look to you for:
<ul>
<li>Reviewing ridership data and determining optimum operating plans and schedules
</li>
<li>Preparing detailed operating schedules for regular and special event operations
</li>
<li>Coordinating with Control Centre and Passenger Service teams to evaluate and modify schedules
</li>
<li>Developing and maintaining operating procedures and manuals
</li>
<li>Analyzing passenger loading to determine peak-period train headway scheduling
</li>
<li>Preparing monthly reports on service operations, including anomalies and their rationale
</li>
<li>Producing public notices for holiday or special service operations
</li>
<li>Reviewing and analyzing automatic train control (ATC) system anomalies and recommending corrective actions
</li>
<li>Calculating and evaluating daily, weekly, and monthly train availability
</li>
<li>Providing statistical analysis to improve service quality</li> 
</ul>
 
All about you

We value passion and attitude over experience. That&rsquo;s why we don&rsquo;t expect you to have every single skill. Instead, we&rsquo;ve listed some that we think will help you succeed and grow in this role:
<ul>
<li>Bachelor&rsquo;s degree in Engineering or a related field
</li>
<li>Minimum 3 years of experience in railway operations, preferably in automated or driverless systems
</li>
<li>Fluency in Arabic and proficiency in English (written and spoken)
</li>
<li>Strong analytical and problem-solving skills
</li>
<li>Excellent communication, leadership, and training abilities
</li>
<li>Ability to work independently while coordinating effectively with cross-functional teams
</li>
<li>Experience in preparing and analyzing operational procedures and statistical reports</li> 
</ul>
 
Things you&rsquo;ll enjoy

Join us on a life-long transformative journey &ndash; the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You&rsquo;ll also:
<ul>
<li>Enjoy stability, challenges, and a long-term career free from boring daily routines
</li>
<li>Work with innovative technologies and systems for automated rail operations
</li>
<li>Collaborate with transverse teams and supportive colleagues
</li>
<li>Contribute to innovative projects that shape the future of mobility
</li>
<li>Utilise our inclusive and flexible working environment
</li>
<li>Steer your career in whatever direction you choose across functions and countries
</li>
<li>Benefit from our investment in your development, through award-winning learning opportunities
</li>
<li>Progress towards senior leadership roles in operations or other fields
</li>
</ul>You don&rsquo;t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you&rsquo;ll be proud. If you&rsquo;re up for the challenge, we&rsquo;d love to hear from you! 

Important to note

As a global business, we&rsquo;re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We&rsquo;re committed to creating an inclusive workplace for everyone. 
 
Job Segment: Operations</div>

O&M Sr.Operations Planner Engineer

Accor

<div><div>Company Description</div> 
With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.
A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.
Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh<div> 
Job Description</div> 
We are looking for a professional and customer-focused Telecommunications Agent to join our team in Sharm El-Sheikh, Egypt. In this role, you will be the primary point of contact for our customers, providing exceptional support and resolving telecommunications inquiries with efficiency and empathy. You will handle inbound and outbound calls, manage customer accounts, and ensure every interaction reflects our commitment to service excellence.<ul><li>
Answer incoming customer calls and respond to inquiries regarding telecommunications services, billing, technical issues, and account management</li><li>
Troubleshoot basic technical problems and provide clear, step-by-step guidance to customers</li><li>
Process customer requests including service activations, upgrades, cancellations, and account modifications</li><li>
Maintain accurate and detailed records of all customer interactions using CRM systems and ticketing platforms</li><li>
Identify customer needs and recommend appropriate telecommunications products and services</li><li>
Handle customer complaints with professionalism and work toward swift resolutions</li><li>
Escalate complex issues to specialized departments while keeping customers informed of progress</li><li>
Meet or exceed performance targets for call handling time, customer satisfaction ratings, and first-call resolution</li><li>
Collaborate with team members and other departments to ensure consistent service delivery</li><li>
Stay current with company policies, procedures, and telecommunications product offerings</li></ul><div> 
Qualifications</div> 
<ul><li>
Proven customer service experience, preferably in a call center or telecommunications environment</li><li>
Excellent verbal and written communication skills in English; Arabic language proficiency is preferred</li><li>
Strong interpersonal and active listening skills with the ability to remain calm under pressure</li><li>
Proficiency with CRM software, ticketing systems, and telecommunications platforms</li><li>
Ability to multitask and manage multiple customer interactions simultaneously</li><li>
Problem-solving mindset with attention to detail and accuracy</li><li>
Familiarity with telecommunications products, services, and basic network concepts (preferred)</li><li>
Ability to work flexible schedules, including evenings and weekends as needed</li><li>
Professional demeanor with a customer-first attitude and commitment to service excellence</li><li>
Typing proficiency and comfort with computer-based systems</li></ul></div>

Telecommunications Agent

Senior Security Systems Design EngineerRole OverviewMUST HAVE DEMONSTRABLE EXPERIENCE IN LEADING THE DESIGN OF COMPLEX ELECTRONIC SECURITY SYSTEMS INCLUDING CCTV, ACCESS CONTROL SYSTEMS (ACS), SECURITY INTEGRATION, AUTOCAD, BIM COORDINATION, AND CLIENT-FACING SECURITY CONSULTANCY ACTIVITIES.The Senior Security Systems Design Engineer is responsible for leading the design, coordination, technical governance, and delivery of integrated electronic security systems across large-scale, complex, and mission-critical projects.This role serves as a senior technical authority within the Security Design &amp; Engineering function, providing leadership throughout the project lifecycle from concept development and security strategy through detailed design, integration, testing, commissioning, and operational handover.The successful candidate will possess extensive experience in enterprise-level security systems and physical security design, with proven expertise in developing and leading security solutions for Data Centres, Critical National Infrastructure (CNI), Government Facilities, Transportation Hubs, Utilities, Healthcare Facilities, Commercial Developments, and other high-security environments.The role requires a highly experienced security engineering professional who can engage directly with clients, interpret operational requirements, translate Threat, Vulnerability and Risk Assessments (TVRAs) into security solutions, lead multidisciplinary design teams, and act as the primary technical authority for security systems design.This is not an IT engineering role. The successful candidate must possess deep expertise in physical and electronic security systems design and integration.Key ResponsibilitiesSecurity Design LeadershipLead the development of integrated security system designs including:&middot; CCTV &amp; Video Surveillance Systems&middot; Access Control Systems (ACS)&middot; Intrusion Detection Systems (IDS)&middot; Perimeter Intrusion Detection Systems (PIDS)&middot; Intercom &amp; Emergency Communication Systems&middot; Video Management Systems (VMS)&middot; Physical Security Information Management (PSIM) Platforms&middot; Security Command &amp; Control Systems&middot; Security Operations Centres (SOC)&middot; Visitor Management Systems&middot; Integrated Security PlatformsDevelop and oversee:&middot; Security Concepts of Operations (CONOPS)&middot; Security Strategies&middot; Basis of Design Documents&middot; Security Design Reports&middot; Functional Design Specifications (FDS)&middot; Detailed Design Packages&middot; Technical Specifications&middot; Security Programming Matrices&middot; Cause-and-Effect Matrices&middot; Equipment Schedules&middot; Device Schedules&middot; Network Architecture Diagrams&middot; Security Schematics&middot; Bills of Materials (BOM)Ensure all designs are technically robust, coordinated, compliant, and operationally effective.Act as the lead designer responsible for security design quality, technical compliance, and engineering excellence.Client Engagement &amp; Security ConsultancyAct as the primary technical interface with clients, consultants, operators, and project stakeholders.Lead:&middot; Client workshops&middot; Security design reviews&middot; Security strategy discussions&middot; Technical presentations&middot; Requirements gathering sessions&middot; Design assurance reviewsTranslate client operational requirements into practical and scalable security solutions.Review and challenge client requirements where necessary to ensure alignment with best practices, operational needs, and project objectives.Provide expert guidance regarding:&middot; Security architecture&middot; Technology selection&middot; Future-proofing strategies&middot; Migration planning&middot; Security operations&middot; Security risk mitigationDevelop trusted advisor relationships with clients and key stakeholders.Security Risk-Based DesignSupport the translation of:&middot; Threat Assessments&middot; Vulnerability Assessments&middot; Risk Assessments&middot; Security Risk Registers&middot; Operational Security RequirementsInto practical and cost-effective security designs.Apply:&middot; Security-in-depth principles&middot; Layered security concepts&middot; CPTED methodologies&middot; Operational security requirements&middot; Regulatory compliance requirementsDevelop security solutions aligned with the operational risk profile of the facility.Technical Leadership &amp; Team ManagementProvide technical leadership and mentoring to:&middot; Security Design Engineers&middot; BIM Modellers&middot; CAD Technicians&middot; Design Coordinators&middot; Graduate EngineersReview and approve:&middot; Engineering calculations&middot; Drawings&middot; BIM models&middot; Technical specifications&middot; Design reports&middot; Integration strategies&middot; Security programming matricesProvide technical direction and support across multiple projects simultaneously.Support recruitment, capability development, and professional growth within the Security Design team.Promote engineering best practice, quality standards, and continuous improvement.BIM, CAD &amp; Multidisciplinary CoordinationLead security design coordination activities across:&middot; Architectural disciplines&middot; MEP disciplines&middot; ICT teams&middot; Civil engineering teams&middot; Structural engineering teams&middot; Project delivery teamsEnsure security designs are:&middot; Clash-free&middot; Fully coordinated&middot; Constructible&middot; Operationally effective&middot; BIM compliantReview and approve AutoCAD and BIM deliverables before client submission.Support design governance and technical assurance activities throughout project delivery.Security Systems IntegrationLead the integration of security systems with:&middot; Building Management Systems (BMS)&middot; Fire &amp; Life Safety Systems&middot; ICT Infrastructure&middot; Data Centre Management Platforms&middot; Operational Technology (OT) Systems&middot; Third-Party Enterprise PlatformsReview and approve:&middot; Interface Control Documents&middot; Integration Strategies&middot; Alarm Handling Logic&middot; Security Programming Requirements&middot; Cause-and-Effect MatricesEnsure seamless interoperability between all integrated systems.Data Centre &amp; Critical Infrastructure Security DesignProvide technical leadership on projects involving:&middot; Data Centres&middot; Critical National Infrastructure (CNI)&middot; Utilities &amp; Energy Facilities&middot; Airports &amp; Transportation Hubs&middot; Government Facilities&middot; Defence Environments&middot; High-Security FacilitiesDesign security solutions addressing:&middot; Resilience&middot; Redundancy&middot; Operational Continuity&middot; Regulatory Compliance&middot; High Availability Requirements&middot; Enterprise Security OperationsDemonstrate a strong understanding of mission-critical environments and their unique security requirements.Business Development &amp; Bid SupportSupport sales and business development activities by:&middot; Providing technical input into bids and proposals&middot; Supporting client presentations&middot; Participating in technical interviews&middot; Preparing effort estimates&middot; Reviewing project scopes&middot; Identifying technical risksAssist in developing winning technical solutions for complex security opportunities.Support strategic growth of the Security Design &amp; Engineering function.Technical ExpertiseCandidates must demonstrate extensive experience with:&middot; Genetec&middot; LenelS2&middot; Gallagher&middot; Milestone Systems&middot; Avigilon&middot; Axis Communications&middot; Hanwha Vision&middot; Bosch Security SystemsStrong knowledge of:&middot; Enterprise Security Systems&middot; Security Integration&middot; Physical Security Design&middot; Security Operations Centres&middot; Data Centre Security&middot; Critical Infrastructure Security&middot; Security Commissioning&middot; Security Testing &amp; Validation&middot; Structured Cabling Infrastructure&middot; Security Design GovernanceSoftware &amp; ToolsMandatory&middot; AutoCAD&middot; Bluebeam&middot; Microsoft Office SuiteHighly Desirable&middot; Revit&middot; BIM 360&middot; Navisworks&middot; Visio&middot; Security System Configuration PlatformsKey Skills &amp; Competencies&middot; Security Design Leadership&middot; Client Relationship Management&middot; Technical Authority &amp; Decision Making&middot; Security Consultancy&middot; Enterprise Security Systems Design&middot; Security Risk-Based Design&middot; Design Assurance &amp; Governance&middot; BIM &amp; CAD Coordination&middot; Security Integration&middot; Team Leadership &amp; Mentoring&middot; Technical Report Writing&middot; Stakeholder Engagement&middot; Commercial Awareness&middot; Proposal &amp; Bid Support&middot; Strategic ThinkingQualifications &amp; Experience<ul><li>Degree in Electronic Engineering, Security Systems Engineering, Electrical Engineering, ICT, Telecommunications, or a related discipline.</li><li>Minimum 8&ndash;15 years of experience in electronic security systems design and engineering.</li><li>Proven experience leading security design projects within:</li></ul>o Data Centreso Critical National Infrastructure (CNI)o Government Facilitieso Aviationo Healthcareo Utilitieso Commercial Developments<ul><li>Demonstrated client-facing consultancy and stakeholder management experience.</li><li>Experience leading multidisciplinary design teams.</li><li>Experience reviewing and approving engineering deliverables and BIM models.</li><li>Experience supporting testing, commissioning, and operational handover activities.</li></ul>Preferred Certifications &amp; AccreditationsHighly desirable certifications include:&middot; PSP &ndash; Physical Security Professional&middot; CPP &ndash; Certified Protection Professional&middot; SIRA Accreditation&middot; Genetec Certification&middot; Gallagher Certification&middot; LenelS2 Certification&middot; Milestone Certification&middot; Axis Certification&middot; CPTED Qualifications&middot; BIM/Revit CertificationsRequirements&middot; Excellent written and verbal English communication skills.&middot; Strong leadership and stakeholder management capability.&middot; Ability to manage multiple projects simultaneously.&middot; Strong commercial and operational awareness.&middot; Ability to work within complex and fast-paced project environments.&middot; Valid driving licence.&middot; Ability and willingness to travel internationally as required.Essential ExperienceCandidates must demonstrate proven experience in:&middot; Leading Security Design Teams&middot; Client-Facing Security Consultancy&middot; CCTV &amp; Access Control Design&middot; Enterprise Security Systems&middot; Data Centre Security Design&middot; Critical National Infrastructure (CNI)&middot; BIM Coordination&middot; Security Integration Design&middot; Security Design Governance&middot; Technical Design AssuranceCandidates without significant experience leading security design activities and managing client relationships within complex security environments will not be considered.Pay: E&pound;20,000.00 - E&pound;65,000.00 per monthWork Location: In person

Senior Security Systems Design Engineer / Principal Security Engineer - Security Systems (CCTV, ACS)

<div>At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. 


Could you be the full-time Central Control Supervisor in Cairo we&rsquo;re looking for?
Your future role

Take on a new challenge and apply your analytical and organizational expertise in a cutting-edge field. You&rsquo;ll work alongside collaborative and forward-thinking teammates.

You'll play a key role in optimizing our operational schedules and ensuring seamless train services that positively impact passengers' daily lives. Day-to-day, you&rsquo;ll work closely with teams across the business, such as the Control Centre, Passenger Services, and Maintenance teams, to evaluate and enhance operational plans, and much more.

You&rsquo;ll specifically take care of preparing detailed operating schedules and procedures, but also producing statistical analyses to improve service quality.

We&rsquo;ll look to you for:
<ul>
<li>Reviewing ridership data to determine optimum operating plans and schedules.
</li>
<li>Preparing detailed operating schedules for normal operations and special events.
</li>
<li>Collaborating with the Control Centre and Passenger Service personnel to evaluate and modify schedules as needed.
</li>
<li>Preparing and updating operating procedures based on an in-depth understanding of the automatic train control (ATC) system.
</li>
<li>Coordinating updates and revisions to the Rule Book and Operations Manuals.
</li>
<li>Developing and implementing programs to measure key performance indicators such as on-time performance, schedule adherence, and service reliability.
</li>
<li>Analyzing passenger loading to determine optimal train headway scheduling, particularly during peak periods.
</li>
<li>Providing monthly reports on service operations, including analysis of anomalies and recommendations for improvement.
</li>
<li>Creating public notices for holiday and special service schedules.
</li>
<li>Analyzing operations reports and ATC system anomalies, and developing recommended action plans.</li> 
</ul>
 
All about you

We value passion and attitude over experience. That&rsquo;s why we don&rsquo;t expect you to have every single skill. Instead, we&rsquo;ve listed some that we think will help you succeed and grow in this role:
<ul>
<li>Bachelor&rsquo;s degree in Engineering or a related field.
</li>
<li>Minimum of 3 years of experience in railway operations, preferably in automated or driverless systems.
</li>
<li>Fluency in Arabic and proficiency in English (written and spoken).
</li>
<li>Excellent communication, leadership, and training skills.
</li>
<li>Strong ability to analyze data and develop actionable insights.
</li>
<li>Ability to work independently while effectively collaborating with operations and maintenance teams.
</li>
<li>Familiarity with automatic train control systems and schedule optimization.</li> 
</ul>
 
Things you&rsquo;ll enjoy

Join us on a life-long transformative journey &ndash; the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You&rsquo;ll also:
<ul>
<li>Enjoy stability, challenges, and a long-term career free from monotonous routines.
</li>
<li>Work with cutting-edge technology and new standards for rail operations.
</li>
<li>Collaborate with transverse teams and supportive colleagues.
</li>
<li>Contribute to innovative projects that transform the way people move.
</li>
<li>Utilise our inclusive and flexible working environment.
</li>
<li>Steer your career in whatever direction you choose across functions and countries.
</li>
<li>Benefit from our investment in your development through award-winning learning opportunities.
</li>
<li>Progress towards leadership or specialized roles that align with your career aspirations.
</li>
</ul>You don&rsquo;t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you&rsquo;ll be proud. If you&rsquo;re up for the challenge, we&rsquo;d love to hear from you! 

Important to note

As a global business, we&rsquo;re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We&rsquo;re committed to creating an inclusive workplace for everyone. 
 
Job Segment: Manager, Management</div>

Central Control Supervisor: OCC EON

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