customer service representative Jobs in Dubai

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Bulgari

<div><div><div><div><h3 class="jobSectionHeader">Position
</h3>The CRM &amp; Client Development Associate Manager is in charge of the end-to-end client journey within the market. In alignment with the Omnichannel manager the role will participate in shaping how clients build, experience and celebrate their relationship with the Maison throughout their lifetime.
Beyond driving CRM and Clienteling excellence, this position acts as the market's cultural ambassador, translating local client behaviors, rituals, aspirations and emotional expectations into strategic recommendations that influence the entire client ecosystem&mdash;from retail experience and architecture to merchandising, communications, events and training.
Working cross-functionally across Retail, Marketing, Merchandising, Training, Client Relations and HQ teams, this role orchestrates a seamless omnichannel experience that strengthens client loyalty, advocacy and lifetime value.
</div><div><h3 class="jobSectionHeader">Job responsibilities
</h3>Key Responsibilities
Client Engagement Strategy &amp; Vision: Define with the Omnichannel Manager and execute the market's client engagement strategy, translating global vision into locally relevant, high-impact experiences across the entire client journey (acquisition, development, loyalty, advocacy). Own critical client KPIs including NPS, Client Lifetime Value, Loyalty, Engagement rates, Omnichannel interaction, and CRM performance.
Cultural Insights &amp; Advocacy: Act as the voice of the local client, deeply understanding market luxury culture, client expectations, and emerging trends. Provide strategic guidance to cross-functional teams (Retail, Marketing, VM, Training, etc.) to ensure all client-facing decisions reflect local cultural nuances.
CRM &amp; Clienteling Oversight: Drive the market's CRM and clienteling strategy. Oversee the clienteling calendar, campaign execution, and activation plans. Monitor performance, identify improvements, and disseminate best practices to optimize boutique teams' use of CRM tools and insights for business growth and client loyalty. Serve as the primary coordination point for all CRM and client engagement initiatives between local teams and Headquarters.
Client-Centric Ecosystem Development: Champion client-centricity across the organization. Partner with Retail, Marketing, Merchandising, Training, and other functions to embed client insights into strategic decisions, aligning teams around the shared ambition of creating exceptional experiences and long-term client value.
</div><div><h3 class="jobSectionHeader">Profile
</h3><ul><li>Senior professional with 7-10 years in luxury client engagement, CRM, and clienteling strategy development.
</li><li>Drives strategic client journey optimization, translating global brand vision into impactful local market experiences to enhance loyalty and business performance.
</li><li>Expert in leading CRM programs, optimizing omnichannel client experiences, and fostering a robust client-centric culture.
</li><li>Proven ability to leverage data analytics for performance improvement and influence cross-functional teams to achieve strategic client engagement objectives.
</li></ul></div><div><h3 class="jobSectionHeader">Additional information
</h3><ul><li>Client Relationship Management (CRM) Strategy &amp; Execution
</li><li>Clienteling Expertise
</li><li>Omnichannel Strategy &amp; Implementation
</li><li>Market &amp; Cultural Intelligence (Luxury Sector)
</li><li>Data Analysis &amp; Performance Monitoring (KPIs: NPS, CLTV, Loyalty)
</li><li>Strategic Planning &amp; Vision Setting
</li><li>Cross-functional Leadership &amp; Influence
</li><li>Stakeholder Management
</li><li>Program &amp; Campaign Management
</li><li>Communication &amp; Presentation Skills
</li><li>Business Acumen
</li></ul></div></div></div><div><div><div><div><div><h2 class="jobSectionHeader">BVLGARI
 
MAISON
 
</h2><div>Bvlgari was founded in the heart of Rome in 1884. Over the decades, the Brand has established a worldwide reputation as magnificent Roman High Jeweler and icon of Italian art of living.
 
Through a pioneering vision, the company&rsquo;s international success has evolved into a global and diversified luxury purveyor of products and services, ranging from fine jewels and high-end watches to accessories and perfumes, and featuring an extended network of boutiques and hotels.
 
Demonstrated through its numerous philanthropic partnerships, Bvlgari deeply believes in innovating the present for a sustainable future through its commitment to Social &amp; Environmental Responsibility and giving back &ndash; to nature and to the community. In 2024 the Maison announced the creation of Fondazione Bvlgari , reinforcing its devotion to building a meaningful tomorrow through care, generosity and long-term dedication.</div></div></div></div></div></div></div>

CRM & Client Development Associate Manager

TrustFlight

<div>Working Hours
As required by contract; flexible depending on training delivery.
Work Pattern
Remote, with travel as required.
Travel Requirements
International, sometimes at short notice
On-Call / Shift Work
May be called to deploy if there is a major incident
Special Conditions
Background checks required.
Purpose of the Role
The Crisis Communications Associate is a freelance, ad hoc role within Kenyon's global network of Associates, providing specialist crisis communications expertise to support clients in preparing for, responding to and recovering from crisis incidents.
Working alongside Kenyon's consultants and operational teams, the Associate delivers crisis communications training, workshops and exercises to help strengthen client preparedness. During live incidents, the Associate may be deployed to provide practical communications support, working as part of an integrated crisis management team to develop messaging, advise senior leaders, support media engagement, manage stakeholder communications and help protect organisational reputation during high-pressure situations.
This role requires individuals who can quickly adapt to different client environments, work collaboratively within multidisciplinary response teams and provide calm, professional advice in complex and fast-moving situations. Associates are engaged on an as-needed basis for both preparedness activities and operational deployments, with opportunities to support clients across a range of industries and geographical locations.
Associates are engaged on an as-needed basis for both preparedness activities and operational deployments, supporting clients across aviation and other highly regulated or high-risk sectors, including transportation, oil &amp; gas, hospitality, manufacturing, government, energy and critical infrastructure.
Scope &amp; Decision-Making Authority
Autonomous Decision making:<ul><li>
Makes informed decisions within their area of expertise while recognising when issues should be escalated to the Crisis Communications Lead, Deployment Lead or client representatives.</li><li>
Exercises professional judgement to adapt training materials and facilitation techniques to suit the audience, sector and learning objectives while maintaining alignment with Kenyon's quality standards.</li></ul>
Escalation points:<ul><li>
Any changes to approved content, course objectives, or regulatory wording.</li><li>
Escalate decisions that could affect the delivery of services, client expectations, contractual commitments or commercial agreements.</li><li>
Budget-related decisions, including travel or material costs outside pre‑approved limits.</li><li>
Issues involving risk, compliance, safeguarding, or matters that affect crisis‑response strategy.</li></ul>
Cross Functional Authority:<ul><li>
May collaborate with operations, deployment teams, SMEs and Product but cannot commit other teams to deadlines or deliverables without approval.</li><li>
May coordinate with clients on logistics but cannot negotiate contractual terms or service levels.</li><li>
No authority to approve vendor contracts, technology tools, or external suppliers</li></ul>
Geographic/Business Unit Scope:<ul><li>
Supports training across the full Kenyon Emergency Services business unit.</li><li>
May be deployed globally</li></ul>
Key Relationships
Internal<ul><li>
Training Manager</li><li>
Training Administrator</li><li>
Head of Product Development</li><li>
Operations</li><li>
SME&rsquo;s</li><li>
VP Crisis Communications</li></ul>
External<ul><li>
Delegates receiving training and consultancy</li><li>
Aviation operators during planning and exercise activities</li><li>
Clients across aviation, transportation, hospitality, energy, manufacturing, government and other high-risk industries during planning, training and exercise activities.</li></ul>
Key Responsibilities<ul><li>
Review, develop and write Crisis Communications Plans aligned with applicable regulatory requirements, industry standards and organisational best practice across multiple sectors.</li><li>
Deliver high‑quality, interactive training in person and virtually via Microsoft Teams.</li><li>
Design, facilitate and evaluate Crisis Communications exercises including tabletop, input‑response and full‑scale live exercises.</li><li>
Maintain up-to-date knowledge of crisis communications best practices, regulatory requirements and emerging issues across aviation and other high-risk industries.</li><li>
Participate in internal training days, CPD activities and deployment readiness sessions.</li><li>
Collaborate with cross‑functional teams and represent Kenyon professionally with clients and stakeholders.</li><li>
Work with Product to design and develop new or bespoke training products.</li><li>
Travel internationally as required to support training and exercises.</li><li>
Including, but not limited to: advising Communications Teams, delivering just-in-time spokesperson training, drafting and reviewing internal and external communications, analysing Media Call Centre insights, and providing strategic advice on reputation and brand protection</li></ul>
Key Metrics for Success<ul><li>
Deliver training sessions with an average NPS rating of 80 or above</li><li>
Timely and accurate completion of all training related documentation and reports</li></ul>
AI &amp; Digital Competency
TrustFlight is an AI-first organisation. Every role is expected to actively engage with AI tools and digital ways of working to drive efficiency, quality, and innovation.
AI Fluency Tier
Tier 1 &mdash; AI User
Profile - Uses AI-assisted tools in daily workflows
Expectations - Confidently uses AI features in existing tools (e.g. copilots, smart search, assisted drafting). Understands when AI output needs human review. Completes AI User onboarding within 30 days. 
Role-Specific AI &amp; Digital Skills<ul><li>
Generate quick-read overviews (e.g., risk summaries, terminology glossaries) to support personal preparation &mdash; not for client distribution.</li><li>
Use AI‑enabled scheduling or coordination tools to plan multi‑time‑zone sessions and streamline communication with clients.</li><li>
Use AI transcription tools to capture key points or questions during virtual sessions for internal follow-up.</li><li>
Use internal copilots to improve reporting &amp; documentation. Review AI output critically to ensure accuracy before submission.</li></ul> 
AI Development &amp; Growth<ul><li>
Share effective prompts, templates and best practices with the wider training community.</li><li>
Participate in internal AI knowledge‑sharing sessions and contribute use‑case examples.</li></ul>
Competencies &amp; Behaviours<ul><li>
Customer Centricity &mdash; Keeps client needs at the centre of decisions.</li><li>
Collaboration &mdash; Works effectively with internal and external stakeholders.</li><li>
Delivery Focus &mdash; Meets commitments reliably with high-quality outputs.</li><li>
Innovation &mdash; Identifies opportunities to improve training using technology and AI.</li><li>
Professional Judgement &mdash; Applies sound decision‑making during training.</li></ul> 
Required Qualifications &amp; Experience<ul><li>
Expertise in Communications, Public Relations, Journalism, Marketing or a related discipline, or equivalent relevant professional experience</li><li>
Demonstrable experience in crisis communications, corporate communications, public relations, media relations or reputation management.</li><li>
Experience of developing and delivering crisis communications strategies during high-profile or complex incidents.</li><li>
Experience of writing and reviewing a wide range of communications materials, including media statements, holding statements, internal communications, Q&amp;As, briefing notes and stakeholder communications.</li><li>
Experience of providing communications advice to senior leaders and key stakeholders.</li><li>
Excellent written and verbal communication skills, with the ability to produce clear, accurate and timely communications under pressure.</li><li>
Ability to work effectively in high-pressure, fast-paced and rapidly changing environments.</li><li>
Strong facilitation, presentation and interpersonal skills.</li><li>
Strong understanding of traditional, digital and social media and their role during crisis situations.</li><li>
High proficiency in Microsoft Office (PowerPoint, Word, Excel).</li><li>
Experience delivering virtual training via Microsoft Teams or similar platforms.</li><li>
Commitment to ongoing learning and staying current with evolving standards.</li><li>
Strong English language communication (written and verbal).</li><li>
Experience working within aviation, oil &amp; gas, hospitality, emergency services, humanitarian response, government or other high-risk, highly regulate industries.</li><li>
Media spokesperson coaching experience.</li></ul>
Desirable Skills &amp; Experience<ul><li>
Additional language skills (priority): Korean, Mandarin, Cantonese, Japanese, German, Italian, Arabic, French, Turkish</li></ul></div>

Crisis Communication Associate Trainer

Aldar Academies

<div>Rugby School Dubai is seeking a warm, professional and highly organised bilingual Receptionist &amp; Parent Relations Executive to provide an exceptional front-of-house experience and support positive relationships between the school and its parent community.
As part of Aldar Education, Rugby School Dubai will open in August 2026 as a premium, purpose-driven school combining British heritage with a forward-thinking approach.
Based at the school&rsquo;s main reception and working closely with the Parent Relations Manager, the successful candidate will be a key point of contact for parents, visitors, students and staff. The role will support the effective management of parent enquiries, communications, events and feedback, while ensuring every interaction reflects the high standards and values of Rugby School Dubai.
Fluency in spoken and written Arabic and English is mandatory for this position.</div>
 <div>Minimum Qualifications
<ul><li>Bachelor&rsquo;s degree, diploma or equivalent qualification.
</li></ul>Minimum Experience
<ul><li>A minimum of two years&rsquo; experience in a reception, customer service, parent relations or administrative role.
</li><li>Experience in a school, hospitality or premium customer service environment is desirable.
</li><li>Experience supporting parents, customers or members of the public in a high-volume environment would be advantageous.
</li></ul>Job-Specific Knowledge and Skills
<ul><li>Fluency in spoken and written Arabic and English is mandatory.
</li><li>Excellent interpersonal and customer service skills.
</li><li>Warm, professional and confident communication style.
</li><li>Ability to translate or clearly communicate routine information between Arabic-speaking parents and English-speaking colleagues.
</li><li>Ability to handle sensitive enquiries and challenging conversations calmly and professionally.
</li><li>Strong organisational skills and attention to detail.
</li><li>Ability to manage multiple enquiries and priorities in a busy school environment.
</li><li>Proactive and solutions-focused approach.
</li><li>High level of discretion and understanding of confidentiality.
</li><li>Good working knowledge of Microsoft Office and administrative systems.
</li><li>Ability to build effective working relationships with parents, colleagues and external stakeholders.
</li><li>Commitment to safeguarding and promoting the welfare of children and young people.
</li></ul>What We Offer
Aldar Education is a family of world-class, child-centred and innovative schools based in the UAE. We educate over 38,000 students across our group of owned and managed schools, and as we grow, so does our need for highly skilled, inspirational and dedicated employees.
We offer an attractive remuneration package. Our future-focused learning model includes both students and staff, and we therefore place particular emphasis on professional development, coaching and training.
This job description is not all-inclusive. Aldar Education reserves the right to amend this job description at any time. We are an equal opportunity employer committed to creating a diverse and inclusive working environment. We are dedicated to our national development strategy and encourage UAE Nationals to apply.
Rugby School Dubai and Aldar Education are fully committed to safeguarding and promoting the welfare of children and young people. All employees are expected to uphold the highest standards of safeguarding, child protection and professional conduct and to actively contribute to a culture in which every student feels safe, respected and protected. All appointments are subject to rigorous safer recruitment procedures, including satisfactory references, identity and qualification checks, employment history verification, police clearance and any other safeguarding checks required by the school, Aldar Education and the relevant regulatory authorities.</div>
 <div>Front-of-House and Reception
<ul><li>Provide a welcoming, professional and efficient reception service for parents, visitors, students and staff.
</li><li>Act as the first point of contact for incoming telephone calls, emails and in-person enquiries in both Arabic and English.
</li><li>Ensure enquiries are handled efficiently or directed to the appropriate individual or department.
</li><li>Maintain a high standard of presentation across the reception and parent-facing areas of the school.
</li><li>Manage visitor registration, access procedures and identification checks in line with safeguarding and security requirements.
</li><li>Coordinate visitor appointments and notify relevant staff promptly upon arrival.
</li><li>Maintain accurate visitor, contractor and appointment records.
</li><li>Ensure all front-of-house interactions reflect the values, standards and premium service expectations of Rugby School Dubai.
</li></ul>Parent Relations Support
<ul><li>Support the Parent Relations Manager in building and maintaining positive relationships with the school&rsquo;s parent community.
</li><li>Respond to routine parent enquiries promptly and sensitively in Arabic and English, escalating complex or sensitive matters as appropriate.
</li><li>Provide clear and accurate information to Arabic-speaking and English-speaking families.
</li><li>Support communication between Arabic-speaking parents and relevant academic or operational teams when required.
</li><li>Maintain accurate records of parent enquiries, feedback, concerns and complaints, ensuring actions are tracked through to completion.
</li><li>Follow up with relevant departments to ensure parents receive timely and accurate responses.
</li><li>Support the implementation of parent engagement initiatives across the school.
</li><li>Assist with preparing and distributing parent communications, notices, updates and invitations in Arabic and English where required.
</li><li>Help identify recurring parent concerns or service issues and raise these with the Parent Relations Manager.
</li><li>Handle confidential and sensitive information with discretion and professionalism.
</li></ul>Parent Experience
<ul><li>Help deliver a consistent, responsive and positive experience for all parents throughout their interactions with the school.
</li><li>Provide parents with accurate information regarding school procedures, key dates, events and appropriate points of contact.
</li><li>Support new families as they join the school, helping them understand school processes and access the appropriate support.
</li><li>Assist with parent orientations, welcome events, information sessions and community engagement activities.
</li><li>Support the collection of parent feedback through surveys, meetings and informal engagement.
</li><li>Work with relevant teams to ensure parent-facing information remains accurate, accessible and up to date.
</li></ul>Events and School Community
<ul><li>Support the Parent Relations Manager with the coordination and delivery of parent events, workshops, coffee mornings, tours and community activities.
</li><li>Assist with event invitations, attendance lists, registration, room preparation and parent communications.
</li><li>Provide bilingual front-of-house and parent support during school events and key activities.
</li><li>Build positive working relationships with parent representatives and members of the wider school community.
</li></ul>Administration and Coordination
<ul><li>Maintain accurate parent relations trackers, enquiry logs, contact records and follow-up actions.
</li><li>Coordinate meetings and appointments for the Parent Relations Manager where required.
</li><li>Prepare correspondence, reports and supporting documents relating to parent engagement.
</li><li>Liaise with Admissions, Academic, Operations, Finance, Marketing and other departments to resolve parent enquiries efficiently.
</li><li>Support the maintenance of accurate parent contact information and communication records.
</li><li>Undertake general administrative duties required to support the reception and Parent Relations function.
</li></ul>Safeguarding and Confidentiality
<ul><li>Follow all school safeguarding, visitor management and student collection procedures.
</li><li>Remain alert to safeguarding concerns and report any concerns immediately through the appropriate school channels.
</li><li>Maintain strict confidentiality regarding students, families, employees and school matters.
</li><li>Ensure information is handled in accordance with Aldar Education policies and applicable data protection requirements.</li></ul></div>

Receptionist & Parent Relations Executive - Rugby School Dubai

Aldar Education

<div>
 
 Job Description
 
 
 
 Rugby School Dubai is seeking a warm, professional and highly organised bilingual Receptionist &amp; Parent Relations Executive to provide an exceptional front-of-house experience and support positive relationships between the school and its parent community.
 
 
 As part of Aldar Education, Rugby School Dubai will open in August 2026 as a premium, purpose-driven school combining British heritage with a forward-thinking approach.
 
 
 Based at the school&rsquo;s main reception and working closely with the Parent Relations Manager, the successful candidate will be a key point of contact for parents, visitors, students and staff. The role will support the effective management of parent enquiries, communications, events and feedback, while ensuring every interaction reflects the high standards and values of Rugby School Dubai.
 
 
 Fluency in spoken and written Arabic and English is mandatory for this position.
 
 
 
 Responsibilities
 
 
 
 
 Front-of-House and Reception
 
 
 
 <ul>
 <li>
 Provide a welcoming, professional and efficient reception service for parents, visitors, students and staff.
 </li>
 <li>
 Act as the first point of contact for incoming telephone calls, emails and in-person enquiries in both Arabic and English.
 </li>
 <li>
 Ensure enquiries are handled efficiently or directed to the appropriate individual or department.
 </li>
 <li>
 Maintain a high standard of presentation across the reception and parent-facing areas of the school.
 </li>
 <li>
 Manage visitor registration, access procedures and identification checks in line with safeguarding and security requirements.
 </li>
 <li>
 Coordinate visitor appointments and notify relevant staff promptly upon arrival.
 </li>
 <li>
 Maintain accurate visitor, contractor and appointment records.
 </li>
 <li>
 Ensure all front-of-house interactions reflect the values, standards and premium service expectations of Rugby School Dubai.
 
 
 
 </li>
 </ul>
 
 Parent Relations Support
 
 
 
 <ul>
 <li>
 Support the Parent Relations Manager in building and maintaining positive relationships with the school&rsquo;s parent community.
 </li>
 <li>
 Respond to routine parent enquiries promptly and sensitively in Arabic and English, escalating complex or sensitive matters as appropriate.
 </li>
 <li>
 Provide clear and accurate information to Arabic-speaking and English-speaking families.
 </li>
 <li>
 Support communication between Arabic-speaking parents and relevant academic or operational teams when required.
 </li>
 <li>
 Maintain accurate records of parent enquiries, feedback, concerns and complaints, ensuring actions are tracked through to completion.
 </li>
 <li>
 Follow up with relevant departments to ensure parents receive timely and accurate responses.
 </li>
 <li>
 Support the implementation of parent engagement initiatives across the school.
 </li>
 <li>
 Assist with preparing and distributing parent communications, notices, updates and invitations in Arabic and English where required.
 </li>
 <li>
 Help identify recurring parent concerns or service issues and raise these with the Parent Relations Manager.
 </li>
 <li>
 Handle confidential and sensitive information with discretion and professionalism.
 
 
 
 </li>
 </ul>
 
 Parent Experience
 
 
 
 <ul>
 <li>
 Help deliver a consistent, responsive and positive experience for all parents throughout their interactions with the school.
 </li>
 <li>
 Provide parents with accurate information regarding school procedures, key dates, events and appropriate points of contact.
 </li>
 <li>
 Support new families as they join the school, helping them understand school processes and access the appropriate support.
 </li>
 <li>
 Assist with parent orientations, welcome events, information sessions and community engagement activities.
 </li>
 <li>
 Support the collection of parent feedback through surveys, meetings and informal engagement.
 </li>
 <li>
 Work with relevant teams to ensure parent-facing information remains accurate, accessible and up to date.
 
 
 
 </li>
 </ul>
 
 Events and School Community
 
 
 
 <ul>
 <li>
 Support the Parent Relations Manager with the coordination and delivery of parent events, workshops, coffee mornings, tours and community activities.
 </li>
 <li>
 Assist with event invitations, attendance lists, registration, room preparation and parent communications.
 </li>
 <li>
 Provide bilingual front-of-house and parent support during school events and key activities.
 </li>
 <li>
 Build positive working relationships with parent representatives and members of the wider school community.
 
 
 
 </li>
 </ul>
 
 Administration and Coordination
 
 
 
 <ul>
 <li>
 Maintain accurate parent relations trackers, enquiry logs, contact records and follow-up actions.
 </li>
 <li>
 Coordinate meetings and appointments for the Parent Relations Manager where required.
 </li>
 <li>
 Prepare correspondence, reports and supporting documents relating to parent engagement.
 </li>
 <li>
 Liaise with Admissions, Academic, Operations, Finance, Marketing and other departments to resolve parent enquiries efficiently.
 </li>
 <li>
 Support the maintenance of accurate parent contact information and communication records.
 </li>
 <li>
 Undertake general administrative duties required to support the reception and Parent Relations function.
 
 
 
 </li>
 </ul>
 
 Safeguarding and Confidentiality
 
 
 
 <ul>
 <li>
 Follow all school safeguarding, visitor management and student collection procedures.
 </li>
 <li>
 Remain alert to safeguarding concerns and report any concerns immediately through the appropriate school channels.
 </li>
 <li>
 Maintain strict confidentiality regarding students, families, employees and school matters.
 </li>
 <li>
 Ensure information is handled in accordance with Aldar Education policies and applicable data protection requirements.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree, diploma or equivalent qualification.
 
 
 
 </li>
 </ul>
 
 Minimum Experience
 
 
 
 <ul>
 <li>
 A minimum of two years&rsquo; experience in a reception, customer service, parent relations or administrative role.
 </li>
 <li>
 Experience in a school, hospitality or premium customer service environment is desirable.
 </li>
 <li>
 Experience supporting parents, customers or members of the public in a high-volume environment would be advantageous.
 
 
 
 </li>
 </ul>
 
 Job-Specific Knowledge And Skills
 
 
 
 <ul>
 <li>
 Fluency in spoken and written Arabic and English is mandatory.
 </li>
 <li>
 Excellent interpersonal and customer service skills.
 </li>
 <li>
 Warm, professional and confident communication style.
 </li>
 <li>
 Ability to translate or clearly communicate routine information between Arabic-speaking parents and English-speaking colleagues.
 </li>
 <li>
 Ability to handle sensitive enquiries and challenging conversations calmly and professionally.
 </li>
 <li>
 Strong organisational skills and attention to detail.
 </li>
 <li>
 Ability to manage multiple enquiries and priorities in a busy school environment.
 </li>
 <li>
 Proactive and solutions-focused approach.
 </li>
 <li>
 High level of discretion and understanding of confidentiality.
 </li>
 <li>
 Good working knowledge of Microsoft Office and administrative systems.
 </li>
 <li>
 Ability to build effective working relationships with parents, colleagues and external stakeholders.
 </li>
 <li>
 Commitment to safeguarding and promoting the welfare of children and young people.
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 Aldar Education is a family of world-class, child-centred and innovative schools based in the UAE. We educate over 38,000 students across our group of owned and managed schools, and as we grow, so does our need for highly skilled, inspirational and dedicated employees.
 
 
 We offer an attractive remuneration package. Our future-focused learning model includes both students and staff, and we therefore place particular emphasis on professional development, coaching and training.
 
 
 This job description is not all-inclusive. Aldar Education reserves the right to amend this job description at any time. We are an equal opportunity employer committed to creating a diverse and inclusive working environment. We are dedicated to our national development strategy and encourage UAE Nationals to apply.
 
 
 
 Rugby School Dubai and Aldar Education are fully committed to safeguarding and promoting the welfare of children and young people. All employees are expected to uphold the highest standards of safeguarding, child protection and professional conduct and to actively contribute to a culture in which every student feels safe, respected and protected. All appointments are subject to rigorous safer recruitment procedures, including satisfactory references, identity and qualification checks, employment history verification, police clearance and any other safeguarding checks required by the school, Aldar Education and the relevant regulatory authorities.
 
</div>

A&A Associate

<div>
 
 
 Job Summary
 
 
 
 
 
 
 The Renewals Operations Executive is responsible for managing the end-to-end renewal process for client trade licenses, establishment cards, visas, immigration cards, and other government-related services. The role requires close coordination with clients, internal departments, and UAE government authorities to ensure all renewals are completed accurately and on time while maintaining a high level of customer satisfaction.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage the complete renewal lifecycle for trade licenses, visas, establishment cards, immigration files, and related government documents.
 </li>
 <li>
 Monitor renewal due dates and proactively contact clients well before expiry.
 </li>
 <li>
 Coordinate with Sales, Relationship Managers, Finance, and Government Relations (PRO) teams to ensure timely processing.
 </li>
 <li>
 Verify client documentation and ensure compliance with UAE regulations.
 </li>
 <li>
 Prepare and submit renewal applications through relevant government portals and free zone authorities.
 </li>
 <li>
 Track application progress and provide regular updates to clients.
 </li>
 <li>
 Follow up on pending documents, approvals, and payments.
 </li>
 <li>
 Maintain accurate records in the CRM and internal systems.
 </li>
 <li>
 Resolve renewal-related issues by coordinating with internal and external stakeholders.
 </li>
 <li>
 Ensure all renewal activities comply with company policies and UAE government regulations.
 </li>
 <li>
 Support process improvement initiatives to enhance operational efficiency and customer experience.
 </li>
 <li>
 Prepare periodic reports on renewal status, pending cases, and completion rates.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration or a related field.
 </li>
 <li>
 1&ndash;3 years of experience in the UAE business setup, corporate services, or company formation industry.
 </li>
 <li>
 Strong understanding of UAE mainland, free zone, and immigration renewal procedures.
 </li>
 <li>
 Experience handling government portals and renewal documentation.
 </li>
 <li>
 Excellent organizational and time management skills.
 </li>
 <li>
 Strong communication and client relationship management abilities.
 </li>
 <li>
 Proficiency in Microsoft Office and CRM systems.
 </li>
 <li>
 Ability to manage multiple renewals simultaneously while meeting deadlines.
 </li>
 </ul>
 
 
</div>

Renewals Operations Executive

Andaz

<div><div><h2 class="jobSectionHeader">Summary</h2>
<div>At Andaz by Hyatt, we create memorable experiences through authentic hospitality. As an Assistant Manager &ndash; Front Office, you will support the team in leading daily Front Desk operations, ensuring seamless guest experiences while inspiring and developing a high-performing team.
Key Responsibilities
<ul><li>Support the day-to-day operations of the Front Office.</li>
<li>Deliver exceptional, personalized guest experiences.</li>
<li>Lead, coach, and motivate the Front Office team.</li>
<li>Handle guest concerns professionally and efficiently.</li>
<li>Coordinate with other departments to ensure smooth hotel operations.</li>
<li>Maintain Hyatt and Andaz brand standards.</li></ul> 
</div></div><div><h2 class="jobSectionHeader">Qualifications</h2>
<div><ul><li>Minimum 2 years' experience as an Assistant Manager, Team Leader, or Supervisor in Front Office or Guest Relations within an upscale or luxury hotel.</li>
<li>Strong communication, leadership, and guest service skills.</li>
<li>Excellent problem-solving and organizational abilities.</li>
<li>Experience with Opera Cloud/ PMS is an advantage.</li>
<li>Diploma or degree in Hospitality Management or a related field is preferred.</li>
<li>Language Preference- Russian/ German/French/Spanish</li></ul></div></div></div>

Assistant Manager- Front Office

ARTELIA

<div>1- MISSION 
Artelia Airports is searching for a talented UAE National to join the Procurement team, supporting the procurement, administration and management of sub-consultancy services across assigned project(s) within the GCC, ensuring that all procurement activities are carried out in line with Company procedures, delivered on time and to the full satisfaction of the Client(s). 
The Procurement Engineer will support the achievement of best value for Artelia Airports through effective procurement planning, vendor management, technical and commercial evaluation, contract administration, performance monitoring and the use of digital procurement tools. The role will maintain comprehensive procurement records, selected sub-consultant databases, pricing intelligence and performance information to support current and future project delivery. 
2- LINE AND STAFF RELATIONS<div> 
The Procurement Engineer will report to the Head of Contracts Management (Production and Operations) and/or the assigned line manager and will work in coordination with other team members such as: 
ARTELIA AIRPORTS staff: 
<ul><li>Project Managers / Project Directors, Technical Discipline Leads, Finance, Contracts, Business Development and Operations teams.</li><li>Internal / External collaborators:</li><li>Engineers and technical leads of the different disciplines within the practice for the definition of sub-consultant scopes of services.</li><li>Partners, sub-consultants, suppliers and service providers assigned to the projects, ensuring that meetings, action logs and exchanges are adequately documented.</li></ul></div> 
3- KEY RESPONSIBILITIES 
Procurement Delivery
<ul><li>Ensure that Artelia Airports secures the best technical, commercial and contractual outcomes for sub-consultancy services required on assigned project(s).</li><li>Issue Expressions of Interest (EOIs) and identify potential sub-consultants for the assigned project(s).</li><li>Implement Non-Disclosure Agreements (NDAs) with interested sub-consultants.</li><li>Liaise with Project Managers, Project Directors and technical disciplines to define the sub-consultancy services required to deliver the scope of work and fulfil the needs of the projects.</li><li>Prepare and manage project-related procurement documentation to ensure alignment of sub-consultant services with project requirements, deliverables and programme constraints.</li><li>Issue Requests for Proposals (RFPs) to selected sub-consultants and manage the proposal stage of the procurement process.</li><li>Manage the end-to-end sub-consultancy RFP process from scoping, conditions and evaluation (technical and commercial), shortlisting/selection to recommendation and award.</li><li>Evaluate sub-consultant proposals and provide technical/commercial analysis and recommendations to the Project Manager.</li><li>Assist in decision-making for the award of sub-consultant appointments and contribute to commercial negotiations under the supervision of the line manager.</li><li>Negotiate fee proposals for minor services and sub-consultant contract terms under the supervision of the line manager.</li><li>Draft, administer and coordinate sub-consultant agreements through to execution.</li><li>Assist with the preparation of sub-consultancy documentation with guidance from relevant departments, including contributing to the most appropriate monitoring strategy given the scope of work.</li><li>Implement standardized methods for sub-consultancy procurement using standard templates, tools and documents that facilitate pricing preparation and proposal comparison.</li><li>Participate in meetings as required.</li></ul> 
Vendor Management &amp; Market Intelligence
<ul><li>Prepare, maintain and update an accurate vendor database of sub-consultants, suppliers and service providers.</li><li>Ensure the vendor database reflects the latest information on pricing, delivery time, available resources, capabilities, qualifications and market availability.</li><li>Create and maintain a list of sub-consultants, suppliers and service providers, including relevant performance scorecards.</li><li>Create a potential new sub-consultant database for future projects, ensuring that prospective sub-consultants are vetted, checked and pre-qualified where applicable.</li><li>Maintain records of sub-consultancy prices, durations, KPIs, resource levels and lessons learned to support decision-making for future projects.</li><li>Conduct market analysis and benchmarking exercises to maintain awareness of prevailing consultancy rates, specialist capabilities and market trends.</li></ul> 
Performance Monitoring &amp; Compliance
<ul><li>Monitor the work and performance of awarded sub-consultants in liaison with relevant departments to ensure compliance with the contract, quality requirements and project schedule.</li><li>Collect feedback from relevant disciplines on sub-consultant, supplier and service-provider performance and analyse the data to ensure the highest quality service at the most effective price.</li><li>Escalate when the sub-contract is not being adhered to, and support the resolution of performance issues, non-conformities and disputes with sub-consultants related to their sub-consultancy agreements.</li><li>Audit and verify sub-consultants compliance with licenses, registrations, insurance obligations, financial record keeping requirements and relevant laws in the country.</li><li>Support lessons-learned activities and supplier evaluations at project completion to improve future procurement decisions.</li></ul> 
Documentation
<ul><li>Maintain complete and auditable procurement records including EOIs, NDAs, RFPs, technical and commercial evaluations, clarifications, agreements, correspondence and performance assessments.</li><li>Ensure procurement and sub-consultancy documentation is managed and filed in accordance with Company procedures, quality management requirements and Client standards.</li><li>Prepare procurement status reports, vendor performance reports, procurement KPI reports and action trackers for management review.</li><li>Ensure maintenance and update of sub-consultancy records such as information about prices, durations, KPIs and resources to assist in decisions to use the same sub-consultant for other and future projects.</li></ul> 
Digital Procurement &amp; Data Management
<ul><li>Use Company-approved ERP, procurement, contract management and document control systems to manage procurement activities, vendor information, contract records and procurement workflows.</li><li>Maintain accurate procurement, vendor and contract data within digital systems, ensuring data integrity, traceability and auditability.</li><li>Develop and maintain procurement trackers, dashboards and reports using Microsoft Excel, Power BI and other approved reporting tools.</li><li>Use e-tendering, e-sourcing and digital bid evaluation tools where applicable to improve procurement efficiency, transparency and competitiveness.</li><li>Support the implementation and continuous improvement of digital procurement processes, standard templates, databases and automated workflows.</li><li>Generate procurement analytics, spend analysis, benchmarking reports and KPI tracking metrics to support management decisions and procurement strategies.</li><li>Ensure compliance with Company information management procedures, document control requirements and cybersecurity protocols when handling procurement and contractual information.</li><li>Support the controlled use of AI-enabled procurement tools for proposal comparison, market intelligence and vendor performance analysis where authorized by the Company.</li></ul> 
Coordination
<ul><li>Coordinate procurement activities internally across all disciplines and support functions to facilitate successful project delivery.</li><li>Coordinate with Finance regarding invoicing, payment follow-up and commercial matters relating to sub-consultants.</li><li>Coordinate with all external parties involved, including sub-consultants, partners, suppliers and Client representatives, in a professional manner.</li><li>Ensure that minutes of meetings are prepared, actions are tracked and all procurement-related communications are adequately documented.</li><li>Promote collaboration between technical, commercial and operational teams to ensure procurement activities support project objectives and business goals.</li></ul> 
4- PROFILE SPECIFICATIONS<ul><li> 
UAE Family book</li></ul>
<ul><li>Minimum 3 years of experience in procurement, contract administration, vendor management and/or sub-consultancy coordination, preferably within an engineering consultancy, infrastructure or construction environment; experience on aviation related projects would be an advantage.</li><li>Bachelor's degree in engineering, Quantity Surveying, Business Administration, Supply Chain Management or equivalent with mandatory equivalency from the Ministry of Education.</li><li>Good knowledge of FIDIC forms of contract and standard forms of sub-consultancy agreements.</li><li>Professional certification (CIPS, FIDIC or equivalent) would be preferred.</li><li>Good understanding of the full procurement cycle (EOI, NDA, RFP, evaluation, negotiation, award and contract administration) and of general contractual principles.</li><li>Good understanding of vendor management, supplier performance monitoring, procurement governance and compliance principles.</li><li>Ability to work under pressure and manage multiple procurement packages in parallel with tight deadlines; fast learner with strong attention to detail.</li><li>Strong proficiency in MS Office (particularly Excel, Word and PowerPoint), with strong negotiation, communication and report-writing skills in English.</li><li>Knowledge of digital procurement and contract management tools, including ERP systems such as IFS, SAP, Oracle or equivalent, Power BI, SharePoint, Power Automate, document management systems and e-tendering platforms would be an advantage.</li><li>Knowledge of the GCC consultancy market and Arabic language skills would be an advantage.</li></ul></div>

Procurement Engineer (UAE National only)

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