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client relations manager

Thrifty Car Rental UAE

<div>
 
 
 Role Overview:
 
 
 
 The Customer Relations Executive will be responsible for enhancing customer satisfaction and loyalty through handling concerns of all customers with the objective of improving the organization&rsquo;s overall customer satisfaction ratings.
 
 
 
 
 
 
 Key Responsibilities:
 
 
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 Generating sales leads from existing customers and forwarding them to the sales team.
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 Addressing customer queries and complaints promptly, aiming to provide exceptional customer service and foster strong customer relationships. Swiftly escalating and resolving customer complaints.
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 Maintaining records of contract renewals and proactively initiating renewals or offering new products before the contract term ends.
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 Communicating client needs and requirements to the operations department as necessary.
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 Implementing and managing a continuous referral program.
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 Coordinating vehicle pick-up and drop-off arrangements for customers.
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 Assisting in the organization of client promotional events.
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 Handling payment collection and managing invoicing processes.
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 Developing and implementing customer-centric processes and enhancements to enhance service usage.
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 Cultivating and nurturing profitable relationships with all customers.
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 Keeping customers informed about the resolution status of their concerns, complaints, and latest product offerings to boost sales.
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 Compiling monthly customer service performance reports.
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 Expanding the customer base through upselling and cross-selling initiatives.
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 Promoting the use of CRM programs among all customers.
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 Conducting competitor analysis and devising strategic plans accordingly.
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 Requirements:
 
 
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 Strong focus on customer centricity and satisfaction.
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 Exceptional written and verbal communication abilities.
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 Proficiency in process improvement and re-engineering.
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 Effective problem-solving skills.
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 Capable in people management and team leadership.
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 Self-motivated with strong leadership qualities.
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 Demonstrated aptitude in project and personnel management.
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 Excellent interpersonal skills.
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 Ability to effectively balance customer needs with company interests.
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 Qualifications and Experience
 
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 Bachelor's degree in Commerce/Business Administration, Marketing, or Communications.
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 Additional training in:
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 Customer Service is preferred.
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 Train the Trainer certification is desirable.
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 Previous experience in Car Rental, Hospitality (Hotels), Travel &amp; Tours, Airlines, or related service industries.
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 At least 2 years of experience in Customer Service Management, with a strong understanding of service standard improvement.
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 Proficient in customer experience management, complaint resolution, and service quality enhancement.
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</div>

Customer Relations Executive

Marquis Home Developer L.L.C

Industry: Real Estate Developer &ndash; DubaiJob SummaryThe CRM Manager is responsible for managing the end-to-end customer lifecycle from post-sales to handover, ensuring exceptional customer experience, timely project updates, and compliance with DLD regulations. The role oversees Oqood processes, client communication, complaint resolution, and coordination with internal and external stakeholders.Key Responsibilities<ul><li>Manage end-to-end Oqood processes including generation, client signing, execution, and amendments</li><li>Liaise with Dubai Land Department (DLD) for registrations, rectifications, and compliance requirements</li><li>Oversee customer onboarding, documentation, and registration processes</li><li>Handle client queries, complaints, and escalations, ensuring timely resolution</li><li>Manage after-sales services, including project updates, completion notices, and handover coordination</li><li>Oversee resale, NOC issuance, cancellations (post-SPA), and ownership transfers</li><li>Ensure issuance of handover certificates, JOPD letters, and disclosure documents</li><li>Monitor and maintain CRM system accuracy, reporting, and data integrity</li><li>Generate and present daily, weekly, and monthly CRM reports to management</li><li>Coordinate with Sales, Legal, Finance, Projects, and ERP teams for seamless operations</li><li>Manage communication with trustee offices and DLD representatives for inspections and updates</li><li>Supervise and guide the CRM team to ensure service excellence and adherence to SLAs</li><li>Ensure compliance with UAE real estate laws and company policies</li><li>Improve customer satisfaction, retention, and brand reputation</li></ul>Key Skills &amp; Competencies<ul><li>Strong knowledge of DLD, Oqood, and UAE real estate regulations</li><li>Excellent client relationship and stakeholder management skills</li><li>Strong problem-solving and conflict resolution abilities</li><li>Proficiency in CRM systems and ERP platforms (e.g., Odoo)</li><li>Leadership and team management capabilities</li><li>Strong communication skills (English mandatory; Arabic is an advantage)</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s Degree in Business Administration / Real Estate / Management or related field</li><li>Minimum 5&ndash;8 years of experience in CRM/after-sales within a real estate developer in the UAE</li><li>Proven experience in handling DLD processes and customer lifecycle management</li></ul>Job Type: Full-timePay: AED15,000.00 - AED20,000.00 per month

CRM Manager

Bissalama travels

1. Performance Marketer We are looking for a data-driven Performance Marketer with 3+ years of experience to lead our paid media strategy. You will be responsible for managing budgets across Meta, Google, snap chat and other social platforms to drive high-quality leads and ROI.<ul><li>Key Responsibilities:</li><li>Plan and execute end-to-end performance marketing campaigns.</li><li>Optimize ad spend and monitor KPIs (CPA, ROAS, CTR).</li><li>Conduct A/B testing on ad creatives and landing pages.</li><li>Provide weekly reports on campaign performance and actionable insights.</li></ul>2. Customer Relationship Officer (CRO) We need a charismatic and organized professional to serve as the bridge between our agency and our clients. You will ensure client satisfaction and help nurture long-term partnerships.<ul><li>Key Responsibilities:</li><li>Serve as the primary point of contact for client inquiries.</li><li>Onboard new clients and ensure their goals are clearly communicated to the technical team.</li><li>Manage client feedback and resolve issues promptly.</li><li>Identify opportunities for upselling or cross-selling agency services.</li></ul>Job Type: Full-timePay: AED2,000.00 - AED5,000.00 per month

Digital Marketing Specialist

Talent First HR Consultancies co.

<ul><li>Sales and marketing related matters.</li><li>To survey the market to identify potential clients and generate enquiries</li><li>To establish strong relationships with Clients, consultants, contractors and AMS Staff</li><li>To strive to improve the relationship with the customers</li><li>To review client requirements and gain accurate scope information.</li><li>To assist in the feasibility study to decide whether to attend to the client enquiry or not.</li><li>To follow up with clients to get market intelligence and the project awarded</li><li>To identify the risks in handling the customer enquiry</li><li>To study the market situation regularly</li><li>To attend meetings to assist in finalizing the contracts between AMS and the clients</li><li>To coordination between the clients, operations, commercial and accounts.</li><li>To strive to achieve quality objectives related to sales functions</li><li>To monitor the performance indicators established for processes to assess the performance of processes within the sales department.</li><li>To focus on complying with quality policy</li><li>To comply with the applicable legal requirements</li><li>To report to management regarding the performance of sales and marketing function</li><li>To generate sales and Manpower forecast reports on a monthly basis</li><li>To handle customer complaints and ensure that customer complaints are solved and customer is updated</li><li>To review the customer feedback and initiate actions to improve the performance of weak rated elements with the aim of enhancing customer satisfaction</li><li>To implement quality management system procedures in sales department effectively.</li><li>To expedite timely client Payments and co-ordinate with client Financial Departments</li><li>To maximize the On-Line presence of the Company on Social Media and related Platforms</li><li>To take actions on Sales</li></ul>All the departments of AMS<ul><li>External clients / regulatory authorities .</li></ul>Academic Qualification<ul><li>Minimum Higher Level Education</li></ul>Experience<ul><li>At least 2 years in a similar role within the Construction Industry</li><li>Basic Knowledge of Scaffolding Activity</li><li>Sales &amp; Marketing</li><li>Good Computer Skills</li></ul>Skills<ul><li>Good communication and public relation skills</li><li>Excellent Social Media and related platform Skills</li><li>Professional written &amp; verbal skills</li><li>Interpersonal skills, Self motivated &amp; Focused</li><li>Time Management Skills</li><li>Client Liaison and fact finding Skills,</li><li>Scaffolding Basic Knowledge of use and Components</li><li>Full Driving License</li></ul>Job Type: Full-timePay: AED10,000.00 - AED14,000.00 per monthLanguage:<ul><li>English (Required)</li></ul>Work Location: In person

Sales Engineer (Scaffholding)

Talents Arena

Customer Success &amp; Relationship Management: - Support the handover process from sales to operations for new clients. - Maintain ongoing contact with client focal points and ensure expectations are consistently met. - Help manage the full client lifecycle across onboarding, service delivery, and renewal. - Build relationships that contribute to long-term retention and satisfaction.Operational Coordination - Coordinate internally across housing, transport, catering, and supply teams to ensure smooth execution of services. - Track timelines, identify risks early, and support proactive resolution. - Ensure that both clients and internal teams are aligned, informed, and working toward shared delivery goalsContinuous Improvement &amp; Support Across Verticals: - Help implement feedback loops with clients and the worker community. - Provide reliable support across payments, collections, requests, complaints, and issue resolution. - Surface insights to improve every layer of the journey &mdash; onboarding, check-in, service deployment, and check-out.Labor Check-in &amp; Check-out Operations - Keep track of all upcoming worker check-ins and check-outs - Ensure facilities are fully ready ahead of check-in by coordinating with field teams and supervisors. - Manage and oversee the full check-in/out logistics, ensuring no movement happens without your awareness and approval. - Update reservation statuses for all scenarios (early check-ins/outs, overdues, delays, no-shows, etc.) in coordination with building supervisors and guards. - Validate on-ground reports, ensuring data accuracy before it enters the system.Community Building: - Lead community engagement initiatives across Manzil&rsquo;s worker populations. - Build trust and rapport with supervisors, foremen, and workers on the ground. - Organize and execute community programs, activities, and feedback loops to strengthen satisfaction and well-being. - Identify and surface insights from the workers&rsquo; community to improve services, experience, and product design.- Proficiency in English, Hindi, and Malayalam - 5+ years of experience in customer success, account management, or operations coordination within operations-heavy environments (labour accommodation, facilities ops, logistics, manpower services, hospitality, or B2B services) - Proven ability to manage the full client lifecycle: onboarding, service delivery, issue resolution, and renewals - Strong experience acting as the single coordination point between clients and multiple internal ops teams (housing, transport, catering, supply) - Hands-on experience managing check-in / check-out operations with high volumes and frequent exceptions - Highly detail-oriented with strong control over statuses, trackers, timelines, and approvals - Ability to validate on-ground information and enforce data accuracy before system updatesJob Type: Full-timeApplication Question(s):<ul><li>Do you speak English, Hindi, and Malayalam? and Do you live in Dubai?</li></ul>

Post Sales Specialist

MUGEN REAL ESTATE

Real Estate Administrator &amp; HR ManagerLocation: Dubai, United Arab Emirates (On-site)<ul><li>Full-time</li><li>Immediate Start Required</li></ul>Company DescriptionMugen Real Estate is a dynamic and innovative company specializing in the sale, rental, and management of residential and investment properties in Dubai. Our team of experienced real estate professionals is committed to delivering exceptional service and expert guidance to our clients.We aim to make property transactions seamless and stress-free by helping clients find their ideal homes or investment opportunities while ensuring the best value and satisfaction.Role DescriptionMugen Real Estate is seeking a Real Estate Administrator &amp; HR Manager to join our team in Dubai. This is a full-time, on-site position responsible for overseeing property administration and supporting human resources functions within the company.The ideal candidate will handle property-related administrative tasks, coordinate property lettings, support customer service operations, and manage HR responsibilities such as recruitment and employee relations. This role plays an important part in ensuring smooth daily operations and maintaining an efficient work environment.Key Responsibilities<ul><li>Manage day-to-day real estate administrative tasks, including documentation, listings, and record management</li></ul><ul><li>Coordinate property lettings and tenant communications</li></ul><ul><li>Provide customer service support to ensure client satisfaction</li></ul><ul><li>Assist with HR functions, including recruitment, onboarding, and employee relations</li></ul><ul><li>Maintain organized office documentation and administrative processes</li></ul><ul><li>Support management with operational and administrative tasks</li></ul>Qualifications<ul><li>Strong communication and customer service skills</li></ul><ul><li>Experience in property management, real estate administration, or lettings</li></ul><ul><li>Excellent organizational and administrative skills with attention to detail</li></ul><ul><li>Knowledge of HR processes such as recruitment, onboarding, and employee relations is an advantage</li></ul><ul><li>Basic knowledge of accounting or bookkeeping is a plus</li></ul><ul><li>Ability to multitask and work in a fast-paced environment</li></ul><ul><li>Familiarity with real estate systems and Dubai property regulations is an advantage</li></ul><ul><li>Bachelor&rsquo;s degree in Business Administration, Real Estate, Human Resources, or a related field preferred</li></ul>Additional Requirement<ul><li>Candidates must be available to start immediately.</li></ul>Job Types: Full-time, Permanent, Contract, Fresher Contract length: 24 monthsPay: From AED3,000.00 per month

Real Estate Admin

Doleep Studios

Location: JLT, Dubai (On-site)Reporting To: Business Development ManagerEmployment Type: Full-timeJob Description Doleep Studios is a leading video and creative production company in the UAE, specializing in corporate videos, branded content, animation, and digital advertising. We are looking for a Business Development &amp; Client Relations Specialist to join our energetic and innovative team. This role is centered around building strong client relationships, managing projects, and supporting business growth in a fast-paced, creative environment.Role Overview As a Business Development &amp; Client Relations Specialist, you will be the primary point of contact for new and existing clients, ensuring a smooth, professional, and engaging client experience from first interaction to project completion. You will work closely with creative teams to align client needs with the right production and digital solutions, while maintaining long-term partnerships and client satisfaction.Key Responsibilities <ul><li>Act as a trusted advisor to clients, managing relationships and overseeing projects from start to finish</li><li>Understand client needs and recommend tailored solutions from Doleep Studios&rsquo; video, animation, and digital services</li><li>Prepare proposals, quotations, and budget estimates aligned with client objectives</li><li>Build and maintain strong, long-term client relationships, consistently exceeding expectations</li><li>Support business development by identifying new opportunities and nurturing existing partnerships</li><li>Negotiate contracts and manage client documentation, records, and CRM data</li><li>Address and resolve client concerns promptly to ensure satisfaction and retention</li><li>Provide post-project support to encourage repeat business and long-term collaboration</li><li>Share client insights, feedback, and market opportunities with management</li></ul>Requirements<ul><li>Minimum 1 year of experience in Client Success, B2B consulting, sales, or marketing within the UAE</li><li>Strong written and spoken English (Arabic and/or Russian proficiency is highly preferred)</li><li>Excellent negotiation, communication, and presentation skills</li><li>Familiarity with Google Workspace (Docs, Sheets, Forms) and CRM practices</li><li>Understanding of corporate project processes, including quotations, POs, invoicing, and client documentation</li><li>Strong organizational skills and time management abilities</li><li>Bachelor&rsquo;s degree in Business Administration, Sales, Marketing, or a related field</li><li>A valid UAE driving license is an added advantage</li></ul>What a Career at Doleep Studios Offers- Freedom: Flexible working hours, relaxed dress code, and a zero-politics environment focused on results- Fun: A positive, energetic workplace &mdash; bring your pet, creativity, and enthusiasm- Transparent Rewards: Competitive pay and valuable benefits- Growth: Continuous learning support, both online and offline, with clear growth opportunitiesSalary Range: AED 5,000 &ndash; 15,000 per month, based on performance and experience Ready to grow your career with us?Apply now and be part of a team that values innovation, fun, and client success.Job Type: Full-timePay: AED5,000.00 - AED15,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Are you available in the UAE?</li><li>We must fill this position urgently. Can you start immediately?</li><li>What is your current Visa? </li></ul>Experience:<ul><li>B2B sales: 1 year (Required)</li></ul>

Business Development & Client Relations Specialist

Explore 1834+ Client relations manager in Dubai this March. Find roles across top companies and apply now to boost your career.