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customer service representative

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client service manager

Standard Chartered

<div>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 Join Standard Chartered as an Associate in our Client Services Group, where you will play a pivotal role in delivering exceptional service and support to our valued Corporate and Institutional Banking clients. This position is dedicated to managing post-transactional enquiries, complaints, and service-related issues, ensuring that client needs are met with professionalism and efficiency.
 <br/>
 <br/>
 You will collaborate closely with Relationship Managers, Product teams, Sales, Operations, and other internal stakeholders to resolve client challenges promptly and identify opportunities for enhancing the overall service experience. By building and maintaining strong relationships with premier clients at both transactional and operational levels, you will support the Client Service Manager in managing a diverse portfolio, focusing on superior client satisfaction.
 <br/>
 <br/>
 This role demands a commitment to delivering service excellence against established standards and ownership of the service recovery process. You will actively participate in service reviews, pulse checks with clients, and contribute to continuous improvement initiatives based on client insights and performance metrics. The role also involves attending sales calls selectively to showcase our service capabilities and support growth through effective client engagement.
 <br/>
 <br/>
 Strategically, you will utilize client data and feedback to enhance product solutions, optimize channel usage, and implement up-selling and cross-selling strategies, all aimed at deepening client relationships and driving business success.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Coordinate end-to-end processes and services managed by the Cash Service Team, ensuring seamless execution and client satisfaction.
  </li>
  <li>
   Maintain comprehensive documentation of client interactions and internal coordination using the GEMS system to ensure transparency and effective communication.
  </li>
  <li>
   Identify compliance requirements proactively, escalate issues appropriately, and adhere strictly to internal controls, policies, and regulatory frameworks.
  </li>
  <li>
   Support digital platform facilitation, including overseeing processing requests for channels like Straight2Bank, managing client setup and testing, and ensuring successful activation of client access and transaction banking services.
  </li>
  <li>
   Perform critical static data management tasks, including offboarding and ongoing data maintenance, to ensure accurate and up-to-date client information.
  </li>
  <li>
   Provide expert guidance and training to Corporate and Investment Banking clients on Straight2Bank functionalities to enhance their understanding and usage of this key digital platform, reducing reliance on inbound support inquiries.
  </li>
  <li>
   Foster a collaborative team culture by promoting effective teamwork, supporting staff development, and assisting leadership with staffing, training, and performance evaluations.
  </li>
  <li>
   Contribute to continuous service improvement initiatives by engaging with clients during annual Service Reviews and leveraging feedback to enhance service delivery and operational efficiency.
   <br/>
   <br/>
  </li>
 </ul>
 The role is based in Dubai, United Arab Emirates, with a full-time office working arrangement, providing an engaging environment to collaborate closely with diverse teams and clients across the region.
 <br/>
 <br/>
 <strong>
  Skills And Experience
  <br/>
  <br/>
 </strong>
 <strong>
  Skills and Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Possess 1 to 2 years of solid experience within banking or client service environments, demonstrating a deep commitment to operational excellence.
  </li>
  <li>
   Highly detail-oriented with a strong sense of ownership and the ability to manage end-to-end responsibilities independently and collaboratively.
  </li>
  <li>
   Proven track record in driving results with a customer-centric mindset, supporting business growth while maintaining optimism and focus on service quality.
  </li>
  <li>
   Exceptional communication, influencing, and negotiation skills, adept at managing relationships with both internal stakeholders and external clients effectively.
  </li>
  <li>
   Demonstrated ability to build and sustain productive working relationships with peers, business partners, and clients, thriving in dynamic, fast-paced environments.
  </li>
  <li>
   Confidence and capability in handling direct client interactions, with excellent interpersonal skills and a positive approach to problem resolution.
  </li>
  <li>
   Experience or familiarity with contact centre management and workforce coordination, with leadership qualities to motivate and guide teams.
  </li>
  <li>
   Strong analytical thinking, problem-solving capabilities, ideation, and time management skills to prioritize tasks and deliver timely solutions.
  </li>
  <li>
   A client-focused attitude ensuring responsiveness and dedication to meeting client needs and expectations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Academic background requiring a Bachelor's Degree or equivalent university qualification, preferably in Business, Finance, or a related discipline.
  </li>
  <li>
   Commitment to continuous professional development through participation in relevant soft skills, technical, or computer-related training, including compliance with mandatory group e-learning programs as part of the Discover Learning Journey.
  </li>
  <li>
   Desirable certification such as the Global Association of Risk Professionals (GARP) Foundation of Banking Risk, reflecting a strong foundation in banking risk management principles.
  </li>
  <li>
   Proficiency in English and Arabic languages to effectively communicate across diverse client bases and internal teams.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Standard Chartered
  <br/>
  <br/>
 </strong>
 <strong>
  About Standard Chartered
  <br/>
  <br/>
 </strong>
 Standard Chartered is a leading international bank that combines agility with a global presence to create meaningful impact. For over 170 years, we've been dedicated to making a positive difference for our clients, communities, and colleagues alike. We challenge conventional thinking, embrace challenges, and strive to innovate continuously.
 <br/>
 <br/>
 Our purpose is to drive commerce and prosperity through our unique diversity, supported by our brand promise to be here for good. We embody these principles through our valued behaviours and commitment to inclusion, ensuring every individual is respected and empowered to reach their full potential.
 <br/>
 <br/>
 We celebrate diversity and inclusion, fostering an environment where everyone can be authentic and collaborate openly. Together, we:
 <br/>
 <br/>
 <ul>
  <li>
   Do the right thing: uphold integrity, assertiveness, and client-centricity in all we do.
  </li>
  <li>
   Never settle: pursue continuous improvement and innovation with simplicity and resilience.
  </li>
  <li>
   Are better together: embrace inclusivity, mutual respect, and long-term collaboration.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 In alignment with our Fair Pay Charter, Standard Chartered provides a comprehensive and competitive salary package complemented by a wide range of benefits designed to support your holistic wellbeing &mdash; mental, physical, financial, and social.
 <br/>
 <br/>
 <ul>
  <li>
   Robust benefits including: core bank funding for retirement savings, medical and life insurance, with access to flexible and voluntary benefits depending on location.
  </li>
  <li>
   Generous leave policies: encompassing annual leave, parental and maternity leave up to 20 weeks, sabbatical options up to 12 months, volunteering leave, and a combined minimum of 30 days for annual and public holidays.
  </li>
  <li>
   Flexible working arrangements: options that accommodate both home and office-based work with adaptable patterns to support work-life balance.
  </li>
  <li>
   Proactive wellbeing programs: including access to Unmind digital wellbeing platform, resilience and human skills development courses, global Employee Assistance Programmes, mental health first-aiders, and self-help resources.
  </li>
  <li>
   Continuous learning culture: offering opportunities for professional growth through reskilling and upskilling via physical, virtual, and digital learning platforms.
  </li>
  <li>
   Inclusive and values-driven environment: a workplace that celebrates diversity and fosters respect, ensuring everyone can thrive and realise their full potential.
  </li>
 </ul>
</div>


Associate - Client Services Group (UAE National)

Majid Developments

<div>
 <strong>
  Company Description
  <br/>
 </strong>
 <p>
  Majid Developments, based in Dubai, is a visionary real estate development company specializing in high-end, meticulously designed properties. Focused on redefining luxury living, the company is dedicated to delivering exceptional lifestyle experiences tailored to meet the aspirations of its discerning clientele. Every project reflects a commitment to quality, precision, and innovative design. With a strong emphasis on excellence, innovation, and sustainability, Majid Developments is shaping the future of real estate.
  <br/>
 </p>
 <strong>
  Role Description
  <br/>
 </strong>
 <p>
  This is a full-time, on-site role based in Dubai, United Arab Emirates for a Client Relations &amp; Customer Service Manager Senior Executive | Administrative Lead. The responsibilities include managing client relationships, ensuring high levels of customer satisfaction, overseeing customer service operations, and providing leadership to the administrative team. The role also involves analyzing customer feedback, developing strategies for improvement, and ensuring seamless communication across departments.
  <br/>
 </p>
 <strong>
  Qualifications
  <br/>
 </strong>
 <ul>
  <li>
   Strong expertise in Customer Satisfaction and Customer Support
  </li>
  <li>
   Proven experience in Customer Service Management and team leadership
  </li>
  <li>
   Excellent Communication skills, both verbal and written
  </li>
  <li>
   Proficiency in Analytical Skills to assess and improve processes
  </li>
  <li>
   Ability to build and maintain lasting relationships with a diverse client base
  </li>
  <li>
   Bachelor&rsquo;s degree in Business Administration, Communication, or related field
  </li>
  <li>
   Experience in the real estate or luxury property industry is an advantage
  </li>
  <li>
   Demonstrated ability to work in a fast-paced, client-focused environment
  </li>
 </ul>
</div>


Client Relations & Customer Service Manager Senior Executive | Administrative Lead

Standard Chartered Bank

<p></p><div><div><div><div><div><div><b>Requisition Number: </b>50683
</div></div></div></div><div><div><div><div><b>Job Location: </b>Dubai, ARE
</div></div></div></div><div><div><div><div><b>Global Grade: </b>Band 8
</div></div></div></div><div><div><div><div><b>Work Type: </b>Office Working
</div></div></div></div><div><div><div><div><b>Employment Type: </b>Permanent
</div></div></div></div><div><div><div><div><b>Posting Start Date: </b>14/04/2026
</div></div></div></div><div><div><div><div><b>Posting End Date: </b>21/04/2026
</div></div></div></div><div><div><div><div><b>:
</b><div><div><div><div><b>Job Summary</b></div>
</div><div><p><b>
Job Summary</b></p><p>
Join Standard Chartered as an Associate in our Client Services Group, where you will play a pivotal role in delivering exceptional service and support to our valued Corporate and Institutional Banking clients. This position is dedicated to managing post-transactional enquiries, complaints, and service-related issues, ensuring that client needs are met with professionalism and efficiency.</p><p>
You will collaborate closely with Relationship Managers, Product teams, Sales, Operations, and other internal stakeholders to resolve client challenges promptly and identify opportunities for enhancing the overall service experience. By building and maintaining strong relationships with premier clients at both transactional and operational levels, you will support the Client Service Manager in managing a diverse portfolio, focusing on superior client satisfaction.</p><p>
This role demands a commitment to delivering service excellence against established standards and ownership of the service recovery process. You will actively participate in service reviews, pulse checks with clients, and contribute to continuous improvement initiatives based on client insights and performance metrics. The role also involves attending sales calls selectively to showcase our service capabilities and support growth through effective client engagement.</p><p>
Strategically, you will utilize client data and feedback to enhance product solutions, optimize channel usage, and implement up-selling and cross-selling strategies, all aimed at deepening client relationships and driving business success.</p></div></div><div><div><div><b>
Key Responsibilities</b></div>
</div><div><p><b>
Key Responsibilities</b></p><ul><li>
Coordinate end-to-end processes and services managed by the Cash Service Team, ensuring seamless execution and client satisfaction.</li><li>
Maintain comprehensive documentation of client interactions and internal coordination using the GEMS system to ensure transparency and effective communication.</li><li>
Identify compliance requirements proactively, escalate issues appropriately, and adhere strictly to internal controls, policies, and regulatory frameworks.</li><li>
Support digital platform facilitation, including overseeing processing requests for channels like Straight2Bank, managing client setup and testing, and ensuring successful activation of client access and transaction banking services.</li><li>
Perform critical static data management tasks, including offboarding and ongoing data maintenance, to ensure accurate and up-to-date client information.</li><li>
Provide expert guidance and training to Corporate and Investment Banking clients on Straight2Bank functionalities to enhance their understanding and usage of this key digital platform, reducing reliance on inbound support inquiries.</li><li>
Foster a collaborative team culture by promoting effective teamwork, supporting staff development, and assisting leadership with staffing, training, and performance evaluations.</li><li>
Contribute to continuous service improvement initiatives by engaging with clients during annual Service Reviews and leveraging feedback to enhance service delivery and operational efficiency.</li></ul></div></div><div></div><div><div>
</div><div><p>
The role is based in Dubai, United Arab Emirates, with a full-time office working arrangement, providing an engaging environment to collaborate closely with diverse teams and clients across the region.</p></div></div><div><div><div><b>
Skills and Experience</b></div>
</div><div><p><b>
Skills and Experience</b></p>
<ul>
<li>Possess 1 to 2 years of solid experience within banking or client service environments, demonstrating a deep commitment to operational excellence.</li>
<li>Highly detail-oriented with a strong sense of ownership and the ability to manage end-to-end responsibilities independently and collaboratively.</li>
<li>Proven track record in driving results with a customer-centric mindset, supporting business growth while maintaining optimism and focus on service quality.</li>
<li>Exceptional communication, influencing, and negotiation skills, adept at managing relationships with both internal stakeholders and external clients effectively.</li>
<li>Demonstrated ability to build and sustain productive working relationships with peers, business partners, and clients, thriving in dynamic, fast-paced environments.</li>
<li>Confidence and capability in handling direct client interactions, with excellent interpersonal skills and a positive approach to problem resolution.</li>
<li>Experience or familiarity with contact centre management and workforce coordination, with leadership qualities to motivate and guide teams.</li>
<li>Strong analytical thinking, problem-solving capabilities, ideation, and time management skills to prioritize tasks and deliver timely solutions.</li>
<li>A client-focused attitude ensuring responsiveness and dedication to meeting client needs and expectations.</li>
</ul></div></div><div><div><div><b>Qualifications</b></div>
</div><div><p><b>
Qualifications</b></p><ul><li>
Academic background requiring a Bachelor's Degree or equivalent university qualification, preferably in Business, Finance, or a related discipline.</li><li>
Commitment to continuous professional development through participation in relevant soft skills, technical, or computer-related training, including compliance with mandatory group e-learning programs as part of the Discover Learning Journey.</li><li>
Desirable certification such as the Global Association of Risk Professionals (GARP) Foundation of Banking Risk, reflecting a strong foundation in banking risk management principles.</li><li>
Proficiency in English and Arabic languages to effectively communicate across diverse client bases and internal teams.</li></ul></div></div><div><div><div><b>
About Standard Chartered</b></div>
</div><div><p><b>
About Standard Chartered</b></p><p>
Standard Chartered is a leading international bank that combines agility with a global presence to create meaningful impact. For over 170 years, we've been dedicated to making a positive difference for our clients, communities, and colleagues alike. We challenge conventional thinking, embrace challenges, and strive to innovate continuously.</p><p>
Our purpose is to drive commerce and prosperity through our unique diversity, supported by our brand promise to be here for good. We embody these principles through our valued behaviours and commitment to inclusion, ensuring every individual is respected and empowered to reach their full potential.</p><p>
We celebrate diversity and inclusion, fostering an environment where everyone can be authentic and collaborate openly. Together, we:</p><ul><li><b>
Do the right thing:</b> uphold integrity, assertiveness, and client-centricity in all we do.</li><li><b>
Never settle:</b> pursue continuous improvement and innovation with simplicity and resilience.</li><li><b>
Are better together:</b> embrace inclusivity, mutual respect, and long-term collaboration.</li></ul></div></div><div><div><div><b>
What we offer</b></div>
</div><div><p><b>
What We Offer</b></p><p>
In alignment with our Fair Pay Charter, Standard Chartered provides a comprehensive and competitive salary package complemented by a wide range of benefits designed to support your holistic wellbeing &mdash; mental, physical, financial, and social.</p><ul><li><b>
Robust benefits including:</b> core bank funding for retirement savings, medical and life insurance, with access to flexible and voluntary benefits depending on location.</li><li><b>
Generous leave policies:</b> encompassing annual leave, parental and maternity leave up to 20 weeks, sabbatical options up to 12 months, volunteering leave, and a combined minimum of 30 days for annual and public holidays.</li><li><b>
Flexible working arrangements:</b> options that accommodate both home and office-based work with adaptable patterns to support work-life balance.</li><li><b>
Proactive wellbeing programs:</b> including access to Unmind digital wellbeing platform, resilience and human skills development courses, global Employee Assistance Programmes, mental health first-aiders, and self-help resources.</li><li><b>
Continuous learning culture:</b> offering opportunities for professional growth through reskilling and upskilling via physical, virtual, and digital learning platforms.</li><li><b>
Inclusive and values-driven environment:</b> a workplace that celebrates diversity and fosters respect, ensuring everyone can thrive and realise their full potential.</li></ul></div></div></div></div></div></div></div></div></div><p></p>

TMF Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information
</b></h3></div></div><div><div><div><div>Job ID
</div><div>34183
</div></div><div><div>Location
</div><div>Dubai, United Arab Emirates
</div></div><div><div>Work Types
</div><div>Permanent
</div></div><div><div>Categories
</div><div>Client Accounting<br>
</div></div></div></div></div><p></p><div><div><div><br>
<div><div><div><p><b>We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted on our career website.</b></p></div><br>
</div></div><div><div><div><b>About TMF Group</b></div>
</div></div><div><div><p><b>TMF Group</b> is a leading provider of administrative services, helping clients invest and operate safely around the world. As we&rsquo;re a global company with 11,000+ colleagues based in over 125 offices across 87 jurisdictions, we actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board we nurture and promote talented individuals, making sure that senior positions are open to all.</p><br>
</div></div><div></div><div><div><br>
<div><b>Discover the Role</b></div>
</div></div><div><div><p>It is an area experiencing significant growth in TMF, thus providing an opportunity for great career development.</p><br>
</div></div><div></div><div><div><br>
<div><b>Key Responsibilities</b></div>
</div></div><div><div><div><b>1.</b><b> </b><b>Strategy</b></div><div>
1.1. Understand the importance of revenue, productivity, chargeability and the client relationship and effectively apply this understanding to daily tasks.</div><div></div><div><b><br>
2.</b><b> </b><b>Leadership and People Management</b></div><div>
2.1. Be responsible for the delivery of work with the right level of quality and timeliness for Tier 1-2 Clients</div><div>
2.2. Provide training and guidance to team members focusing on task performance</div><div></div><div><b><br>
3.</b><b> </b><b>Operations</b></div><div>
3.1. Be the <b><i>Onboarding Specialist, </i></b>obtaining information from other teams/ Client, if required</div><div>
3.2. Ensure appropriate controls, policies and processes are adhered to</div><div>
3.3. Identify areas for improvement in policies, processes, procedures and systems</div><div>
3.4. Implement changes to procedures, guidelines, when applicable.</div><div>
3.5. Coordinate reviews, billing and other internal controls to ensure that they are conducted and observed</div><div>
3.6. Collaborate and share knowledge/expertise across service lines and other TMF offices on specific deals</div><div>
3.7. Support the implementation and updating of systems</div><div>
3.8. Escalate technical issues and knowledge gaps, where required</div><div></div><div><b><br>
4.</b><b> </b><b>Client service</b></div><div>
4.1. Build, develop and maintain relationships with clients, auditors as appropriate as assigned within the portfolio, building a first-rate professional relationship with assigned clients acting as a secondary point of contact</div><div>
4.2. Ensure the delivery of services in accordance with each client engagement letter</div><div>
4.3. Attend client meetings, as required</div><div>
4.4. Share relevant information and updates to clients</div><div>
4.5. Oversee completion of know your client procedures for all assigned clients</div><div></div><div><b><br>
5.</b><b> </b><b>Team-based responsibilities</b></div><div>
5.1. Coordinate with the onboarding of new clients</div><div>
5.2. Processing of accounting and tax associated work for Tier 2 Clients</div><div>
5.3. Review, test and reconcile the work and data received from accountants for Tier 1 Clients</div><div>
5.4. Assist with the coordination and preparation of monthly and annual trackers</div><div>
5.5. Perform any other reasonable assignment requested by management</div><div>
5.6. Personal utilization of 85% - whereby 85% of hours are aligned to client work and service delivery</div><br>
</div></div><div></div><div><div><br>
<div><b>Key Requirements</b></div>
</div></div><div><div><div><b>Key competencies</b></div><div>
1. Be organized, logical and thorough in the execution of their function</div><div>
2. Ability to follow defined processes through basic problem solving.</div><div>
3. Deadline-oriented person with the ability to work under pressure.</div><div>
4. Ability to prioritize and manage personal workload</div><div>
5. Excellent time management and organisational skills</div><div>
6. Attention to detail and high level of accuracy</div><div>
7. Strives to meet service delivery standards.</div><div>
8. Able to respond to client needs in a timely and professional manner.</div><div>
9. Excellent communication skills with the ability to build good working relations at all levels, communicate clearly and act with courtesy.</div><div>
10. Ability to maintain confidentiality</div><div>
11. Is a team player</div><div>
12. Be trustworthy, considerate and live the TMF values</div><div>
13. Understands personal development areas and is driven to 'bridge' gaps</div><div></div><div><b><br>
Key knowledge and experience</b></div><div>
1. Has completed Accountancy degree;</div><div>
2. At least 4 years relevant experience gained from sizable CPA firm or multinational company; plus tax experience gained in major international professional firms is an advantage;</div><div>
3. Sound knowledge of international accounting practices (IFRS) and key updates;</div><div>
4. Self-motivated, well-organized and a strong sense of responsibility with positive working attitude;</div><div>
5. Excellent skills in use of Microsoft Excel and Microsoft Office;</div><div>
6. Experience in Focus, QuickBooks, Zoho, SAP and other key accounting software is a differential;</div><div>
7. Good command of written and spoken English, Arabic will be an advantage.</div><div>
8. Other characteristics: reliable, self-motivated and able to work independently and as part of a team</div><br>
</div></div><div></div><div><div><br>
<div><b>What&rsquo;s in it for you?</b></div>
</div></div><div><div><p><b>Pathways for career development</b></p><ul><li>
Work with colleagues and clients around the world on interesting and challenging work.</li><li>
We provide internal career opportunities, so you can take your career further within TMF.</li><li>
Continuous development is supported through global learning opportunities from the TMF Business Academy.</li></ul><p><b>
Making an impact</b></p><ul><li>
You&rsquo;ll be helping us to make the world a simpler place to do business for our clients.</li><li>
Through our corporate social responsibility program, you&rsquo;ll also be making a difference in the communities where we work.</li></ul><p><b>
A supportive environment</b></p><ul><li>
Strong feedback culture to help build an engaging workplace.</li><li>
Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.</li></ul><br>
</div></div><div></div><div><div><br>
<div><b>We&rsquo;re looking forward to getting to know you!</b></div></div></div></div></div></div></div>

Senior Accountant - Accounting & Tax

<p></p><div><div><div><div><div><div><b>Requisition Number: </b>52026
</div></div></div></div><div><div><div><div><b>Job Location: </b>Dubai, ARE
</div></div></div></div><div><div><div><div><b>Global Grade: </b>Band 8
</div></div></div></div><div><div><div><div><b>Work Type: </b>Office Working
</div></div></div></div><div><div><div><div><b>Employment Type: </b>Permanent
</div></div></div></div><div><div><div><div><b>Posting Start Date: </b>08/04/2026
</div></div></div></div><div><div><div><div><b>Posting End Date: </b>22/04/2026
</div></div></div></div><div><div><div><div><b>:
</b><div><div><div><div><b>Job Summary</b></div>
</div><div><p><b>
Strategy and Business Integration</b><br>
In this role, you will play a critical part in supporting the bank's strategic objectives by maintaining and enhancing a robust risk framework and elevating the overall client experience. You will work closely with the Implementation and Sales teams to ensure seamless onboarding of clients and timely account opening with sub-custodians across various markets.</p>
<p><b>
Client Engagement and Service Excellence</b><br>
You will be responsible for managing client communications and ensuring all queries received through our Financing Securities Services email channel are addressed promptly within agreed timeframes. Preventing revenue leakage by ensuring no unauthorized debits to Profit and Loss accounts is paramount. Your leadership in process improvement initiatives will foster operational excellence and consistently exceed service standards, evidenced by minimal client complaints and swift resolution of inquiries.</p>
<p><b>
Operational Process Management</b><br>
Your expertise will ensure Department Operating Instructions, checklists, and Service Level Agreements are current and adhered to rigorously. You will administer Master File Administration, Billing Settlements, and Corporate Action processes efficiently while regularly reviewing and suggesting enhancements to account opening procedures to standardise and boost operational effectiveness globally. Collaboration with sub-custodians and stakeholders will be essential to driving operational efficiency and elevating client satisfaction. Active participation in RFPs, due diligence, and risk escalations will keep management informed, supporting informed decision-making.</p>
<p>
This role demands a proactive, detail-oriented approach to manage complex operations within a dynamic banking environment, ensuring compliance and client-centric solutions aligned with strategic goals.</p></div></div><div><div><div><b>
Our Ideal Candidate</b></div>
</div><div><p><b>
Our Ideal Candidate</b></p><ul><li><b>
Analytical and Data Proficient:</b> Skilled at gathering, interpreting, and reporting data to inform strategic decisions.</li><li><b>
Experienced in Financial Services Applications:</b> Comfortable navigating complex financial software and systems integral to custody operations.</li><li><b>
Problem Solver:</b> Adept in problem management processes including identifying root causes and implementing effective resolutions.</li><li><b>
Client-focused:</b> Demonstrates commitment to accurate and transparent trade client reporting, prioritising client satisfaction and regulatory compliance.</li><li><b>
Effective Communicator:</b> Able to liaise seamlessly across various teams, sub-custodians, and clients to drive collaboration and share critical information.</li><li><b>
Adaptive and Detail Oriented:</b> Thrives in a dynamic environment, managing ambiguity while ensuring precision in operational tasks and governance.</li><li><b>
Collaborative Team Player:</b> Builds constructive relationships internally and externally, supporting diversity and inclusion principles.</li></ul></div></div><div><div><div><b>
About Standard Chartered</b></div>
</div><div><p>
Standard Chartered is a leading international bank with a rich history spanning over 170 years, committed to making a meaningful difference for clients, communities, and colleagues around the world. Our agility and scale enable us to challenge industry norms and explore innovative avenues for growth and improvement.</p><p>
We pursue our purpose of driving commerce and prosperity by embracing and celebrating our diverse global workforce. Our brand promise, &quot;Here for good,&quot; reflects our long-term commitment to doing business responsibly and sustainably. At Standard Chartered, you will find an inclusive culture where unique perspectives are valued, and every individual is empowered to contribute their talents fully.</p><p>
Our core values underpin the way we operate:</p><ul><li><b>
Do the right thing:</b> We act with integrity, are assertive in challenging the status quo, and place our clients at the centre of all we do.</li><li><b>
Never settle:</b> We continuously aspire to improve, innovate, and simplify, learning from every experience.</li><li><b>
Better together:</b> We foster an environment where everyone can be authentic, collaborate inclusively, and build lasting success as a unified team.</li></ul></div></div><p></p><div><div><div><b>
What we offer</b></div>
</div><div><p><b>
What We Offer</b></p><p>
Aligned with our Fair Pay Charter, we provide a comprehensive and competitive remuneration package designed to support your holistic wellbeing &mdash; mental, physical, financial, and social.</p><ul><li><b>
Robust benefits:</b> Core bank funding for retirement savings, comprehensive medical and life insurance, with access to flexible and voluntary benefits tailored to your location.</li><li><b>
Generous time off:</b> Inclusive of annual leave, parental and maternity leave of up to 20 weeks, sabbatical opportunities up to 12 months, and volunteering leave to encourage community engagement. Our global minimum holiday standards ensure at least 30 days&rsquo; leave including public holidays.</li><li><b>
Flexible working arrangements:</b> Options that balance home and office preferences while supporting work-life integration through adaptable work patterns.</li><li><b>
Wellbeing initiatives:</b> Access to Unmind, a leading digital wellbeing platform offering resources for mental health, resilience training, global employee assistance programs, mental health first-aiders, and a suite of self-help tools.</li><li><b>
Continuous learning:</b> We cultivate a culture of development, offering extensive opportunities to reskill and upskill through diverse learning modalities &mdash; physical, virtual, and digital.</li><li><b>
Inclusive culture:</b> Be part of an organization that values diverse perspectives and promotes respect, equity, and belonging, encouraging everyone to achieve their fullest potential.</li></ul></div></div></div></div></div></div></div></div></div><p></p>

Associate, Custody Operations, (UAE National)

Grand Flora Group

<p>Salon &amp; Spa Development Manager</p><p><b>Location:</b> Grand Flora Salon<br/><b>Reports To:</b> General Manager -Owner- CEO</p><p><b>Job Summary</b></p><p>The Salon &amp; Spa Development Manager is responsible for driving the growth, innovation, and overall performance of Grand Flora Salon&rsquo;s services and business operations. This role focuses on expanding revenue streams, elevating brand positioning, enhancing customer experience to a luxury standard, and developing high-performing teams across all departments.</p><p><b>Key Responsibilities1. Business Development &amp; Growth Strategy</b></p><ul><li>Develop and implement strategies to increase revenue and profitability.</li><li>Identify new business opportunities, partnerships, and service expansions.</li><li>Introduce new treatments, packages, and premium service offerings aligned with market trends.</li><li>Conduct competitor analysis and market research within the UAE luxury salon &amp; spa industry.</li></ul><p><b>2. Premium Customer Experience &amp; Brand Positioning</b></p><ul><li>Design and enforce a <b>luxury client journey</b> across all touchpoints.</li><li>Ensure consistent delivery of exceptional, personalized service standards.</li><li>Build VIP client programs, memberships, and loyalty strategies.</li><li>Maintain brand image, ambiance, and service excellence aligned with a premium salon.</li></ul><p><b>3. Operations Oversight</b></p><ul><li>Oversee daily operations across all sections (hair, nails, spa, etc.).</li><li>Ensure SOPs (Standard Operating Procedures) are implemented and followed.</li><li>Monitor service quality, hygiene standards, and operational efficiency.</li><li>Optimize workflows to improve client experience and reduce wait times.</li></ul><p><b>4. Team Leadership &amp; Development</b></p><ul><li>Recruit, train, and develop high-performing teams.</li><li>Build leadership within department supervisors and team leaders.</li><li>Conduct performance reviews and implement staff development plans.</li><li>Foster a culture of excellence, professionalism, and accountability.</li></ul><p><b>5. Sales, Marketing &amp; Revenue Management</b></p><ul><li>Set and monitor revenue targets across departments.</li><li>Drive upselling, cross-selling, and retail product performance.</li><li>Collaborate with marketing teams on campaigns, promotions, and brand visibility.</li><li>Analyze sales reports and implement improvement strategies.</li></ul><p><b>6. Financial Management</b></p><ul><li>Manage budgets, cost control, and profitability of operations.</li><li>Monitor expenses, product usage, and wastage.</li><li>Ensure financial targets and KPIs are consistently achieved.</li></ul><p><b>7. Client Relationship &amp; Retention</b></p><ul><li>Build strong relationships with VIP and high-value clients.</li><li>Handle escalated client concerns with professionalism.</li><li>Develop retention strategies to increase repeat business.</li><li>Monitor client feedback and implement continuous improvements.</li></ul><p><b>8. Vendor &amp; Product Management</b></p><ul><li>Source and manage premium product lines and suppliers.</li><li>Negotiate contracts and maintain strong vendor relationships.</li><li>Ensure availability of high-quality products aligned with brand positioning.</li></ul><p><b>Requirements</b></p><ul><li>Proven experience in salon/spa management or business development (5+ years preferred).</li><li>Strong understanding of luxury salon &amp; spa operations.</li><li>Experience in the UAE or GCC market is highly preferred.</li><li>Excellent leadership, communication, and organizational skills.</li><li>Strong business acumen with a focus on growth and profitability.</li><li>Ability to work in a fast-paced, high-end service environment.</li></ul><p><b>Key Skills</b></p><ul><li>Business Development &amp; Strategy</li><li>Luxury Customer Experience Management</li><li>Leadership &amp; Team Building</li><li>Sales &amp; Revenue Growth</li><li>Operational Excellence</li><li>Financial Planning &amp; Analysis</li></ul><p><b>KPIs (Performance Indicators)</b></p><ul><li>Revenue growth &amp; profitability</li><li>Client satisfaction &amp; retention rates</li><li>Service quality standards</li><li>Team performance &amp; staff retention</li><li>Upselling and retail sales performance</li><li>Brand positioning &amp; market presence</li></ul><p><b>Additional Expectations (Luxury Standard)</b></p><ul><li>Impeccable grooming and professional presence</li><li>Strong attention to detail in service delivery and ambiance</li><li>Ability to anticipate trends and innovate continuously</li><li>Commitment to delivering a <b>premium, five-star client experience</b></li></ul><p>Job Types: Full-time, Contract<br/>Contract length: 12 months</p><p>Pay: From AED8,000.00 per month</p><p>Application Question(s):</p><ul><li>Kindly only put in your cv if you are experienced and qualified to handle a large scale beauty imdustry business</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Language:</p><ul><li>FLUENT ENGLISH (Required)</li></ul><p>Work Location: In person</p>

EXPERIENCED salon and spa Development manager

Smart Research System

<p><b>Specialist &ndash; Business Development</b></p><p><b>OBJECTIVES</b>:</p><p>Specialist &ndash; Business Development supports the Commercial team in driving revenue growth by identifying new business opportunities, expanding client relationships, and strengthening the company&rsquo;s presence across the UAE healthcare and diagnostic services sector.<br/>The role focuses on market research, lead generation, client engagement, proposal development, and coordination with internal teams, ensuring alignment with company goals and supporting senior leadership in executing commercial strategies.</p><p><b>ACADEMIC/SKILLS REQUIREMENT</b>:</p><p>Bachelor&rsquo;s degree in Business Administration, Healthcare Management, Life Science or a related field</p><p>Master&rsquo;s degree in relevant field</p><p><b>EXPERIENCE REQUIREMENTS</b>:</p><p>Required:</p><p>&middot; <b>3-5 years of relevant progressive experience in a similar role</b></p><p><b>&middot; Proven experience in Stakeholder manager across healthcare sector</b></p><p>Desired:</p><p>Experience within a large healthcare organization is required; UAE corporate</p><p><b>KEY RESPONSIBILITIES</b>:</p><p>&middot; Conduct ongoing research on the UAE medical laboratory market including pricing trends, test menu developments, competitor offerings, and demand patterns.</p><p>&middot; Analyze customer needs, segment profiles, and service gaps to support targeted business development plans.</p><p>&middot; Build and maintain strong working relationships with clinics, medical centers, hospitals, corporates, and insurance partners at an operational/liaison level.</p><p>&middot; Understand client requirements and communicate them internally to ensure accurate, timely service delivery.</p><p>&middot; Support Senior Manager BD in managing key accounts and ensuring service satisfaction.</p><p>&middot; Assist in implementing BD initiatives aligned with organizational growth priorities.</p><p>&middot; Prepare insights, reports, and dashboards to support strategic discussions with senior management.</p><p>&middot; Work closely with laboratory operations, logistics, customer support, and marketing teams to ensure coordinated execution of BD activities.</p><p>Provide timely updates to senior leadership on BD progress, market signals, and client concerns.</p><p><b>Technical:</b></p><p>&middot; Perform targeted outreach through cold calling, email campaigns, and digital channels to create leads across clinics, corporates, home-care providers, and specialty practices.</p><p>&middot; Maintain and update the CRM system with accurate lead, prospect, and pipeline information.</p><p>&middot; Prepare tailored proposals, capability presentations, quotation formats, and commercial submissions.</p><p>&middot; Coordinate internally to ensure proposals meet client requirements, operational feasibility, and pricing policies.</p><p>&middot; Present company services to prospective clients in meetings, online demos, and industry events.</p><p>&middot; Support the Sales / Senior Manager BD in negotiations by providing required data, pricing justification, competitor analysis, and operational inputs.</p><p>&middot; Follow up on pending proposals, renewals, and contract documentations.</p><p>&middot; Track and report weekly/monthly key metrics such as lead-to-conversion rates, pipeline size, client satisfaction issues, and competitor moves.</p><p>&middot; Share insights on regulatory updates (DOH, DHA, EHS), reimbursement trends, test innovations, and customer feedback.</p><p>&middot; Represent the organization at conferences, medical events, networking forums, and exhibitions to build relationships and promote services.</p><p>&middot; Maintain a network of relevant contacts in the UAE medical ecosystem.</p><p>&middot; Recommend enhancements in BD processes, client onboarding workflows, and communication practices to improve efficiency and client satisfaction.</p><p>Job Type: Full-time</p><p>Pay: AED10,400.00 - AED13,600.00 per month</p><p>Work Location: In person</p>

Specialist – Business Development

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EXPERIENCED salon and spa Development manager

Specialist – Business Development