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customer service representative

client service manager

Slices Catering Services

Job Summary: The Operations &amp; Client Service Manager is responsible for overseeing the luxury school canteen&rsquo;s daily operations, financial performance, client experience, and event management. This role holds full accountability for the canteen&rsquo;s Profit &amp; Loss (P&amp;L), ensuring that service delivery, food quality, and hospitality standards reflect the prestige of a luxury school environment. The manager also leads the planning and execution of events, ensuring that all functions are delivered with professionalism, refinement, and premium hospitality service.Job Skills &amp; Qualifications:- Strong background in F&amp;B operations with direct P&amp;L accountability- Proven experience in hospitality, event management, or premium educational institutions- Excellent leadership, organizational, and people management skills.- Strong financial acumen with expertise in budgeting, cost management, and forecasting- Outstanding interpersonal and client-service skills, with the ability to manage VIP clients and sensitive situations- Knowledge of food safety regulations (HACCP) and hospitality standardsProfessional demeanor, polished communication, and refined approachOperational Management- Oversee and manage the daily operations of the canteen to ensure smooth, efficient, and high-quality service.- Implement and monitor SOPs to maintain excellence in food service, client care, and compliance.- Coordinate with the in-house executive chef, vendors, and suppliers to guarantee timely delivery and execution of menus.- Ensure cost control and stock management while meeting financial targets.- Monitor service flow and continuously enhance the dining experience of the students and the school community.Client Service &amp; Hospitality Excellence - Act as the face of the canteen, providing personalized and attentive service to students, parents, staff, and visitors- Uphold the luxury hospitality standards in the service style, client interactions, and overall atmosphere.- Manager feedback, complaints, and special requests with discretion, empathy, and professionalism- Create a safe, welcoming, and refined dining environment, paying attention to details in cleanliness, presentation, and ambience.- Lead initiatives to enhance client satisfaction, including feedback systems and continuous service improvementP&amp;L &amp; Financial Accountability- Take full ownership of the canteen&rsquo;s, events &amp; hospitality profit &amp; loss (P&amp;L) performance- Prepare budgets, forecasts, and financial performance reports.- Track and manage sales food costs, labor cost, and waste reduction- Develop strategies to improve profitability while maintaining the premium standards- Ensure accurate financial reporting, compliance and control measuresEvents &amp; Hospitality Management - Lead the planning, coordination, and execution of school events, VIP visits, themed days, and special functions.- Collaborate with school administration and event coordinators to align menus, service style, and setups with event requirements.- Ensure that all events reflect the premium service standards of the school, with attention to detail, seamless organization, and premium client care.- Train and guide staff in event hospitality protocols- Oversee the event logistics such as setup, food service flow and post-event reviews.Team Leadership &amp; Development - Lead, inspire, and coach the canteen team to deliver excellence in daily operations, events, and client care.- Manage staffing schedules, workforce planning, and performance appraisals- Build a culture of accountability, service excellence, and continuous improvement.Health, Safety &amp; Compliance - Ensure compliance with HACCP, food safety regulations, hygiene protocols, and school standards.- Conduct regular safety and sanitation audits, ensuring corrective measures are implemented promptly- Train staff in food safety, emergency response, and health standardsJob Type: Full-timePay: AED8,000.00 - AED12,000.00 per month

F&B Operations/Client Service Manager

dentsu

<div>
 The purpose of this role is to lead and develop client service accounts.
 
 
 
 Job Title:
 
 
 
 Account Manager- Social Media
 
 
 
 Job Description:
 
 
 
 
 Job Description:
 
 
 
 <ul>
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 Supports Client Director to deliver innovative and creative solutions to client briefs.
 </li>
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 Works collaboratively across Dentsu and across network as needed &ndash; uses good knowledge of products and services to drive business value for clients and Dentsu.
 </li>
 <li>
 Project manages clients&rsquo; communications plans including timelines and budget.
 </li>
 <li>
 Reviews plans to drive greater margin and value through innovation and better and different ways of working.
 </li>
 <li>
 Effectively lead and motivate internal team to produce best in class work.
 </li>
 <li>
 Provides accurate plan details and updates to clients.
 
 
 
 </li>
 </ul>
 
 Job Requirements:
 
 
 
 <ul>
 <li>
 Years of Experience: 4-6 Years in Account management.
 </li>
 <li>
 Very good communication skills.
 </li>
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 Very good time management skills.
 
 
 
 </li>
 </ul>
 
 The job holder will also role model what dentsu stands for:
 
 
 
 
 SET
 
 &ndash; The Direction
 
 
 
 Shapes strategy, creates shared purpose and navigate change
 
 
 
 
 GROW
 
 &ndash; Our Talent
 
 
 
 Nurtures talent, builds teams and fosters inclusivity
 
 
 
 
 ACTIVATE
 
 &ndash; Radical Collaboration
 
 
 
 Connects &amp; influences, Works as one and innovates together
 
 
 
 
 DELIGHT
 
 &ndash; Our Clients
 
 
 
 Transforms client thinking, deepens client relationships and delivers meaningful progress
 
 
 
 
 INSPIRE
 
 &ndash; Others
 
 
 
 Working with us
 
 
 
 Joining dentsu international, you&rsquo;ll join a team of 46,000 people. It&rsquo;s an opportunity to produce career-defining work. Along the way, you&rsquo;ll team up with inspiring colleagues and encounter a richness of clients, cultures and experiences. We offer exciting challenges, memorable experiences, and opportunities to shape your future.
 
 
 
 Inclusion and Diversity
 
 
 
 We&rsquo;re proud to be different and that starts with our people. We believe in equal opportunities for everyone. Individuality is what makes us great, we want everyone to bring their full self to work and create something amazing. That&rsquo;s what we care about.
 
 
 So, whether you&rsquo;re joining us, or looking to move to a different part of the business, we work hard to make sure we create equal opportunities for everyone.
 
 
 
 Location:
 
 
 
 Dubai
 
 
 
 Brand:
 
 
 
 
 Time Type:
 
 
 
 Full time
 
 
 
 Contract Type:
 
 
 
 Permanent
</div>

Account Manager- Social Media

Webcontxt India Pvt. Ltd

About the OpportunityWe are a dynamic player in the event technology sector, specializing in creating engaging andimmersive event experiences through innovative tech solutions. Operating on-site in India, weare committed to providing exceptional client servicing and cutting-edge event solutions that setindustry benchmarks.Role &amp; Responsibilities&#9679; Manage end-to-end client relationships by understanding client needs and translatingthem into actionable event strategies related to Exhibitions, Conferences etc.&#9679; Coordinate with cross-functional teams including technical, production, and creative toensure timely delivery of event solutions.&#9679; Oversee the planning and execution of events, ensuring all technical aspects align withclient expectations and industry standards.&#9679; Serve as the primary point of contact for clients, addressing queries and resolving issuespromptly.&#9679; Monitor event progress, gather feedback, and develop actionable insights to drivecontinuous improvement in service delivery.&#9679; Maintain comprehensive reports and documentation on client interactions and eventoutcomes.Skills &amp; Qualifications&#9679; Must-Have: Proven experience in client servicing and account management within theevent technology, Exhibitions, Conferences or related industry.&#9679; Must-Have: Strong interpersonal and communication skills with a knack for buildinglasting client relationships.&#9679; Must-Have: Ability to manage multiple projects simultaneously and coordinateeffectively with diverse teams.&#9679; Preferred: Experience in planning and executing events or large-scale projects, with anunderstanding of event tech software and solutions.&#9679; Preferred: Demonstrated problem-solving skills with an analytical mindset and attentionto detail.&#9679; Preferred: Familiarity with client feedback systems and performance metrics to driveservice improvements.Job Type: Full-timePay: AED8,000.00 - AED10,000.00 per monthApplication Question(s):<ul><li>What is your current CTC?</li><li>What is your expected CTC?</li><li>Have you managed big complex projects with complex user journeys before?</li></ul>Experience:<ul><li>Client Management: 1 year (Preferred)</li></ul>Location:<ul><li>Dubai (Preferred)</li></ul>

Client Servicing Manager

Mustafa Alansari Real Estate Broker

We are seeking a proactive and well-organized individual to manage property advertisements on real estate platforms, coordinate maintenance activities, and communicate effectively with clients. The ideal candidate will be responsible for posting and managing property ads (e.g., Property Finder), supervising the maintenance team, preparing quotations, and handling client discussions related to repairs and services.Key Responsibilities:Property Advertising &amp; Listings<ul><li>Create, manage, and update property advertisements on platforms such as Property Finder and similar portals.</li><li>Ensure all listings are accurate, well-presented, and reflect current availability.</li><li>Coordinate with photographers, designers, and agents to maintain visual and textual quality of ads.</li><li>Monitor performance of ads and adjust content or strategy as needed to improve visibility and response.</li></ul>Maintenance Coordination &amp; Supervision<ul><li>Serve as the primary point of contact for tenants regarding maintenance issues or repair requests.</li><li>Assign, supervise, and follow up on tasks given to the internal maintenance team or external contractors.</li><li>Ensure all maintenance works are completed in a timely and professional manner.</li><li>Conduct site inspections as required and verify completion of tasks.</li></ul>Client Communication &amp; Service<ul><li>Communicate effectively with tenants and landlords regarding maintenance issues, quotations, and service updates.</li><li>Schedule and confirm maintenance visits with tenants.</li><li>Resolve client concerns related to property condition, service quality, or repair timelines.</li><li>Maintain professional and courteous relationships with all clients.</li></ul>Quotations &amp; Documentation<ul><li>Prepare accurate and timely quotations for maintenance and repair works.</li><li>Discuss quotations with clients and obtain necessary approvals.</li><li>Track and record all quotations, approvals, and completed jobs for future reference.</li><li>Maintain records of all property service activities in company systems.</li></ul>Job Types: Full-time, PermanentPay: AED2,000.00 - AED2,500.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer dealing: 1 year (Preferred)</li></ul>Language:<ul><li>English, Hindi, Urdu (Preferred)</li></ul>License/Certification:<ul><li>Driving License. (Required)</li></ul>

Administrative Assistant/Supervisor

HME Dubai

1)Strategic Planning and Goal Management:1.Develop and implement the after-sales service center's annual/quarterly strategic plans, operational goals, and budgets.2.Set and monitor key performance indicators (KPIs), such as first-time fix rate, customer satisfaction (CSAT/NPS), average response time, average repair time, service cost control, spare parts turnover rate, and engineer efficiency.3.Continuously analyze operational data to identify improvement opportunities and drive service process optimization and efficiency improvements.2)Team Building and Management:1.Responsible for the recruitment, training, assessment, motivation, and development of the after-sales service center team (including front desk receptionists, dispatchers, technical support engineers, maintenance engineers, spare parts managers, and quality control personnel).2.Foster a positive, efficient, and customer-centric service culture.3.Handle conflicts and issues within the team to enhance team cohesion and execution.3)Service Operations Management:1.order Management: Oversee the entire service ticket process from receipt, dispatch, execution, to closure, ensuring timely, efficient, and high-quality completion.2.Resource Scheduling: Optimize the scheduling and allocation of resources such as engineers, vehicles, tools, and spare parts to maximize resource utilization and quickly respond to customer needs.3.Technical Support: Build and maintain a robust technical support system to provide engineers with troubleshooting and solution support.4.Spare Parts Management: Responsible for the planning, procurement, warehousing, distribution, and inventory control of the spare parts inventory, ensuring a sufficient supply of frequently used spare parts and reducing obsolete inventory.5.Quality Management: Establish and enforce strict service quality standards and process specifications, monitor service quality, handle major complaints and escalations, and drive continuous improvement in service quality.6.Safety Management: Ensure engineer safety at customer sites and within service centers, and comply with relevant safety regulations.4)Customer Experience Management:1.Serve as the final escalation point for customer complaints and complex issues, ensuring customer issues are successfully resolved.2.Analyze customer feedback (complaints, compliments, surveys), gain insights into customer needs, and drive optimized service experiences.3.Maintain positive customer relationships and enhance customer loyalty.5) Partner Management:1.Manage partnerships with third-party service providers (such as outsourced repair centers and logistics providers), ensuring their service quality meets company standards.2.Responsible for the negotiation and management of service contracts.6)System and Process Optimization:1.Responsible for the effective application and optimization of after-sales service management systems (such as work order systems, CRM systems, and spare parts management systems).2.Continuously streamline and optimize various service processes (repair reporting, dispatch, repair, follow-up visits, settlement, etc.) to improve operational efficiency.7)Cost Control:1.Strictly control all operating costs of the after-sales service center (management, materials, logistics, travel, outsourcing, etc.), achieving cost reduction and efficiency improvement while ensuring service quality.8)Compliance and Reporting:1.Ensure that service center operations comply with national laws and regulations, industry standards, and internal company policies.2.Regularly report to senior management on the service center's operational status, KPI achievement, problem analysis, and improvement plans.Job Type: Full-timePay: AED8,000.00 - AED12,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>After Sales (Consumer Electronics): 7 years (Required)</li></ul>

Service Manager (Consumer Electronics)

Clemson Porter Properties Broker

Job Title: Client Manager &ndash; Real Estate Location: International Business Tower, Business Bay, Dubai, UAE Company: Clemson Porter Properties Broker L.L.C. Job Type: Full-time Salary: Competitive (Basic Salary + Commission, based on experience)Job DescriptionClemson Porter Properties Broker L.L.C. is seeking a motivated and detail-oriented Client Manager with at least 2 years of experience in the real estate industry. The ideal candidate will be responsible for managing client relationships, supporting property transactions, and ensuring exceptional customer service throughout the buying, selling, or leasing process.Key Responsibilities:<ul><li>Build and maintain strong relationships with clients to understand their real estate needs.</li><li>Assist clients in property viewings, negotiations, and closing processes.</li><li>Provide professional advice on market conditions, property values, and investment opportunities.</li><li>Coordinate with internal teams and external stakeholders (agents, developers, landlords, tenants, etc.).</li><li>Ensure smooth communication and high-quality customer service at every stage.</li><li>Maintain accurate records of client interactions and transactions.</li></ul>Requirements:<ul><li>Minimum 2 years of experience in real estate or a related field.</li><li>Strong communication, negotiation, and interpersonal skills.</li><li>Knowledge of real estate market trends and property management.</li><li>Ability to multitask, prioritize, and manage client expectations effectively.</li><li>Proficiency in MS Office and CRM systems is an advantage.</li></ul>What We Offer:<ul><li>Competitive Basic Salary + Attractive Commission Structure.</li><li>Opportunity to grow within a dynamic and supportive team.</li><li>Professional development and training.</li><li>A rewarding career in the real estate industry.</li></ul>Job Types: Full-time, PermanentPay: From AED3,000.00 per year

Sales Manager

SIAS Sport & Self Defense Academy

Gym ManagerThe Gym Manager is responsible for overseeing daily operations, ensuring staff performance, and maintaining high client satisfaction at Sias Sports and Self Defense Academy.1. Staff Supervision<ul><li>Ensure all team members follow their assigned duties and schedules.</li><li>Monitor attendance, punctuality, and discipline.</li><li>Prepare and manage monthly duty rosters.</li></ul>2. Sales &amp; Targets<ul><li>Responsible for achieving membership, renewal, and PT sales targets.</li><li>Monitor lead follow-ups and support the sales team to improve performance.</li><li>Submit daily and monthly sales reports.</li></ul>3. Group Classes &amp; PT Oversight<ul><li>Approve and manage group class schedules.</li><li>Ensure quality coaching and track client feedback.</li><li>Supervise PT department performance and client satisfaction.</li></ul>4. Client Experience<ul><li>Handle client feedback and resolve complaints promptly.</li><li>Maintain high standards in cleanliness, customer service, and gym safety.</li><li>Conduct daily walk-throughs to check operations.</li></ul>5. Facility &amp; Compliance<ul><li>Ensure all equipment and zones are clean, safe, and fully functional.</li><li>Monitor staff certifications and readiness for inspections.</li><li>Coordinate repairs and maintenance.</li></ul>6. Reporting &amp; Coordination<ul><li>Submit regular operational and sales reports.</li><li>Coordinate with marketing and management for offers, events, and updates.</li></ul>Job Type: Full-time

Gym Manager

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