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customer service representative Jobs in Dubai

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key account manager

relationship manager

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client service manager

Standard Chartered

<div>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 This role is to assist assigned RMs to achieve financial targets by providing strong support to them and to provide excellent customer service to private banking clients. It also involves actively participating in the prevention of money laundering and fraud by strict adherence and close diligence to the Bank&rsquo;s policies and procedures and the regulations.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Strategy
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   To help expand the private banking business by supporting RMs whilst maintaining effective oversight of the costs, risks, and the control environment
  </li>
  <li>
   Drive profitable growth by servicing long-term relationships with HNW clients
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Business
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide professional, accurate and timely support to Relationship Managers
  </li>
  <li>
   Handling of Relationship Manager&rsquo;s Client calls and dealing with Clients in a professional manner
  </li>
  <li>
   Produce high quality correspondence to clients and resolve client enquiries
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Processes
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Adhere and be diligent to the Bank&rsquo;s policies and procedures and the regulations as part of the Bank&rsquo;s fight against money laundering and fraud
  </li>
  <li>
   Work with RMs to aid them in account opening and submitting documentation to the middle office
  </li>
  <li>
   Assist with the preparation of Client Due Diligence (CDD) reviews. Preparing them to be submitted a minimum of 30 days prior to the due date and follow up of issues raised as required by RM.
  </li>
  <li>
   Liaising with other SCB entities to open and manage accounts booked in other Bank Centres
  </li>
  <li>
   Proactively respond to client and RM investigations by phone, fax or e-mail
  </li>
  <li>
   To provide an accurate account of all clients contact in the Bank&rsquo;s systems&rsquo; Client Contact reports
  </li>
  <li>
   Provide assistance with booking Investment business trips
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Risk Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Timely completion of credit applications
  </li>
  <li>
   Constantly challenge processes and procedures with a view to streamlining and simplifying, to reduce waste and improve service offered to internal and external clients
  </li>
  <li>
   Promptly handle Client complaints, including resolution with service levels and accurate input onto the Complaints Database
  </li>
  <li>
   Ownership of taking Client&rsquo;s transactional requests, ensuring they are booked in the Bank&rsquo;s system, with all necessary documents and checks completed
  </li>
  <li>
   Actively keep up to date with existing and new SCB Private Bank products and attend all in house training
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Governance
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Act as TL delegate
  </li>
  <li>
   Work with RMs to aid them in account opening and submitting documentation to the middle office
  </li>
  <li>
   Assist with the preparation of Client Due Diligence (CDD) reviews.
  </li>
  <li>
   Timely completion of credit applications
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Regulatory &amp; Business Conduct
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Display exemplary conduct and live by the Group&rsquo;s Values and Code of Conduct.
  </li>
  <li>
   Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  </li>
  <li>
   Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key stakeholders
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   External clients
  </li>
  <li>
   Relationship Managers
  </li>
  <li>
   Client Service Officers
  </li>
  <li>
   Compliance
  </li>
  <li>
   Operations
  </li>
  <li>
   Risk
  </li>
  <li>
   Client onboarding Team
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Other Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Embed Here for good and the Group&rsquo;s brand and values.
  </li>
  <li>
   Actively work with respective stakeholders to review current process gaps and address them as a team
  </li>
  <li>
   Need to actively mentor and train junior members of the CSM team
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills And Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Product and Process
  </li>
  <li>
   Risk Based Approach
  </li>
  <li>
   Market and counterparties
  </li>
  <li>
   IT and systems
  </li>
  <li>
   Laws and regulations
  </li>
  <li>
   Policies, procedures, and relevant workflows
  </li>
  <li>
   Communication and presentation
  </li>
  <li>
   Credit, Liquidity, Market Risk
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Years of Private Banking experience, preferably in a Client Service role
  </li>
  <li>
   Solid knowledge of banking practices and associated regulatory requirements
  </li>
  <li>
   Strong verbal and written communication skills
  </li>
  <li>
   Willingness to speak/correspond to clients on a daily basis
  </li>
  <li>
   Works well within a team of RMs and Client Service Officers
  </li>
  <li>
   Eagerness to help others within the Client Service team
  </li>
  <li>
   Ability to work with support functions such as Compliance, Client onboarding Team, Business Risk Management and Operations and focus on working as one bank rather than individual units
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Standard Chartered
  <br/>
  <br/>
 </strong>
 We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
 <br/>
 <br/>
 Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
 <br/>
 <br/>
 <strong>
  Together We
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  </li>
  <li>
   Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  </li>
  <li>
   Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <strong>
  In line with our Fair Pay Charter,
 </strong>
 we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
 <br/>
 <br/>
 <ul>
  <li>
   Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  </li>
  <li>
   Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  </li>
  <li>
   Flexible working options based around home and office locations, with flexible working patterns.
  </li>
  <li>
   Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  </li>
  <li>
   A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  </li>
  <li>
   Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
  </li>
 </ul>
</div>


Sr. Client Service Manager

Standard Chartered Bank

<div><div><div><div><div><div><div><div><p>Job ID: 39333
 </p><p>Location: Dubai, AE
 </p><p>Area of interest: Private Banking &amp; Wealth Management
 </p><p>Job type: Regular Employee
 </p><p>Work style: Office Working
 </p><p>Opening date: 15 Sept 2025
</p></div>
</div></div></div></div></div></div><p></p><div><div><div><div><div><div><div><div><b>Job Summary</b></div>
</div><div><div>
This role is to assist assigned RMs to achieve financial targets by providing strong support to them and to provide excellent customer service to private banking clients. It also involves actively participating in the prevention of money laundering and fraud by strict adherence and close diligence to the Bank&rsquo;s policies and procedures and the regulations.</div></div></div><div><div><div><b>
Key Responsibilities</b></div>
</div><div><div><b>
Strategy</b><br>
<ul><li>To help expand the private banking business by supporting RMs whilst maintaining effective oversight of the costs, risks, and the control environment</li><li>Drive profitable growth by servicing long-term relationships with HNW clients</li></ul></div>
<div><b>
Business</b><br>
<ul><li>Provide professional, accurate and timely support to Relationship Managers</li><li>Handling of Relationship Manager&rsquo;s Client calls and dealing with Clients in a professional manner</li><li>Produce high quality correspondence to clients and resolve client enquiries</li></ul></div>
<div><b>
Processes</b><br>
<ul><li>Adhere and be diligent to the Bank&rsquo;s policies and procedures and the regulations as part of the Bank&rsquo;s fight against money laundering and fraud</li><li>Work with RMs to aid them in account opening and submitting documentation to the middle office</li><li>Assist with the preparation of Client Due Diligence (CDD) reviews. Preparing them to be submitted a minimum of 30 days prior to the due date and follow up of issues raised as required by RM.</li><li>Liaising with other SCB entities to open and manage accounts booked in other Bank Centres</li><li>Proactively respond to client and RM investigations by phone, fax or e-mail</li><li>To provide an accurate account of all clients contact in the Bank&rsquo;s systems&rsquo; Client Contact reports</li><li>Provide assistance with booking Investment business trips</li></ul></div>
<div><b>
Risk Management</b><br>
<ul><li>Timely completion of credit applications</li><li>Constantly challenge processes and procedures with a view to streamlining and simplifying, to reduce waste and improve service offered to internal and external clients</li><li>Promptly handle Client complaints, including resolution with service levels and accurate input onto the Complaints Database</li><li>Ownership of taking Client&rsquo;s transactional requests, ensuring they are booked in the Bank&rsquo;s system, with all necessary documents and checks completed</li><li>Actively keep up to date with existing and new SCB Private Bank products and attend all in house training</li></ul></div></div></div><div></div><div><div>
</div><div><div><b>
Governance</b><br>
<ul><li>Act as TL delegate</li><li>Work with RMs to aid them in account opening and submitting documentation to the middle office</li><li>Assist with the preparation of Client Due Diligence (CDD) reviews.</li><li>Timely completion of credit applications</li></ul></div>
<div><b>
Regulatory &amp; Business Conduct</b><br>
<ul><li>Display exemplary conduct and live by the Group&rsquo;s Values and Code of Conduct.</li><li>Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</li><li>Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</li></ul></div>
<div><b>
Key stakeholders</b><br>
<ul><li>External clients</li><li>Relationship Managers</li><li>Client Service Officers</li><li>Compliance</li><li>Operations</li><li>Risk</li><li>Client onboarding Team</li></ul></div>
<div><b>
Other Responsibilities</b><br>
<ul><li>Embed Here for good and the Group&rsquo;s brand and values.</li><li>Actively work with respective stakeholders to review current process gaps and address them as a team</li><li>Need to actively mentor and train junior members of the CSM team</li></ul></div></div></div><div><div><div><b>
Skills and Experience</b></div>
</div><div><ul><li>Product and Process</li><li>Risk Based Approach</li><li>Market and counterparties</li><li>IT and systems</li><li>Laws and regulations</li><li>Policies, procedures, and relevant workflows</li><li>Communication and presentation</li><li>Credit, Liquidity, Market Risk</li></ul></div></div><div><div><div><b>
Qualifications</b></div>
</div><div><ul><li>Years of Private Banking experience, preferably in a Client Service role</li><li>Solid knowledge of banking practices and associated regulatory requirements</li><li>Strong verbal and written communication skills</li><li>Willingness to speak/correspond to clients on a daily basis</li><li>Works well within a team of RMs and Client Service Officers</li><li>Eagerness to help others within the Client Service team</li><li>Ability to work with support functions such as Compliance, Client onboarding Team, Business Risk Management and Operations and focus on working as one bank rather than individual units</li></ul></div></div><div><div><div><b>
About Standard Chartered</b></div>
</div><div><div>
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</div>
<div>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</div>
<div>Together we:</div>
<ul><li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul></div></div><div><div><div><b>What we offer</b></div>
</div><div><div><b>
In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</div>
<ul><li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul></div></div></div>
</div></div></div></div><div><div><p>www.sc.com/careers</p></div></div></div><div></div>

First Abu Dhabi Bank

<div><b>Company Description</b><p><br>
First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.</p><b><br>
Job Description</b><p><br>
The Manager, Client Services is responsible for assisting the Elite Banking business segments with daily operational matters as well as providing high level of customer service to new and existing clients.</p><p>
The Manager, Client Services will be embedded with the Sales Team, however they are independent from the Sales function and managed by the Head of Elite Client Support to ensure standardization of services rendered to the front line across all Manager, Client Services. The role is also to convey to the Quality Assurance Team process gaps, opportunities to reduce turnaround time to increase efficiency, reduce errors and enhance controls.</p><p>
This is a fast paced, office based working environment with persistent pressure to meet deadlines and to handle multiple assignments at any given time.</p><p>
The Manager, Client Services must :</p><ul><li>
Be a highly motivated individual with good interpersonal and communication skills (multi-lingual being an advantage)</li><li>
Demonstrate high levels of professional discretion and work ethics as well as having the ability to handle difficult situations/clients in a calm positive manner.</li><li>
Demonstrates a willingness for personal development through ongoing internal and external training programs</li><li>
Adheres to the Banks timings and work structure</li><li>
To support Elite Head and Team Leaders for coordination and administration activities to enable the day-to-day running of Elite unit.</li></ul><p><b>
Generic and Job Specific Accountabilities:</b></p><ul><li>
Provide high quality &amp; unbiased service to all clients assigned to the RM either by phone, emails or in person in relation to any query or request they have.</li><li>
Client point of contact in the absence of the RM.</li><li>
Provide assistance to the RM&rsquo;s in opening and closing accounts. Performs necessary compliance and KYC checks etc. &amp; ensuring error free submissions. Following up with clients for remediation (documents only) of existing accounts, which has to be achieved within the required timeframe, with the ability to escalate concerns, errors in documentation to the functional manager.</li><li>
Process all clients Transfers/Remittances/FD/FX deals etc. within agreed TAT as per SLA agreements. Obtaining special rates and tracking from end-to-end for successful completion. Monthly MIS report will be generated and escalated to Line manager and Quality Assurance to identify delays in order to enhance the process. SSO should ensure RFT ( Right First Time ) for all submissions.</li><li>
Coordinate with Investment desk, TED, AMO, Custody, Securities for all Investment trades for end-to-end follow up. Monthly MIS on turnaround time with the respective business units to be escalated to the Line Manager and the Quality Assurance team</li><li>
Perform signature verification checks and make call backs as per requirement (if permitted by TL)</li><li>
Liaise with internal stakeholders for any follow-ups</li><li>
Liaise with international branches as and when required (if applicable)</li><li>
Provide clients with updated bank and portfolio statements. MIS on the volume of requests to be provided to the Line Manager and Quality Assurance.</li><li>
Prompt follow-up and delivery of security items e.g. Debit/Credit cards, cheque books, returned cheques. Ensure proper registration and storage of the same. Relevant registers are required to be updated and exceptions to the process is to be escalated to the Line Manager.</li><li>
Logging and continuous follow-up of all customer complaints in the CMS system within the TAT to ensure customer satisfaction. Monthly MIS will be shared with management to monitor and identify any customer complaint trends which can be recommended for corrective action.</li><li>
Update and monitor all trackers daily/weekly/monthly and ensure correct registration of any documents received from clients to maintain audit flow</li><li>
Attend internal/external training as required for business needs as well as personal development</li><li>
Monitor and escalate the ICCS system for the relevant department as requested</li><li>
Assist in mentoring and training other staff whenever possible</li><li>
Provide cover during leave periods for colleagues</li><li>
Strict adherence to Banks policies and procedures, compliance, and regulatory requirements</li><li>
Zero unsatisfactory comments from audit. Complete and timely co-operation with any requests from audit or compliance</li><li>
Willing to move from segment to segment as per management request.</li><li>
Any other additional tasks as assigned by management.</li></ul><p>
#LI-MM2</p><b><br>
Qualifications</b><p><b><br>
Job knowledge, Skills and Experience
</b></p><ul><li>Good understanding of banking products and services.</li><li>
University degree in business/ economics/ marketing or minimum of 3 years work experience in a similar field</li><li>
Ability to work in a team and develop professional relationships over all levels.</li><li>
Excellent interpersonal skills, creative and a self-starter.</li><li>
Good English language skills, both written and spoken, coupled with Arabic would be an advantage. Strong technology skills.</li></ul></div>

Manager- Client Services - Emiratized Role

Grant Thornton

<div><div><h4 class="jobSectionHeader"><b>Job Overview</b></h4>
<p></p><div><p>As a Translation Manager, you will be responsible for overseeing the offshore translation team while also actively contributing to translation and proofreading tasks. This role ensures that all translated materials meet the highest standards of accuracy, clarity, and professionalism, aligning with the firm&rsquo;s business needs and regulatory requirements.
<br>
<br>
<b>As a Translation Manager </b><b>some of your responsibilities will include:
</b><br>
<br>
Manage and coordinate the offshore translation team to ensure timely and high-quality deliverables
<br>
<br>
Translate, proofread, and edit business documents, proposals, reports, and client communications in both Arabic and English
<br>
<br>
Ensure consistency in terminology and style across all translated materials, aligning with the firm&rsquo;s brand and professional standards
<br>
<br>
Work closely with internal teams, including audit, tax, advisory, and legal, to provide accurate and contextually appropriate translations
<br>
<br>
Stay up to date with regulatory requirements and industry-specific terminology to ensure compliance and precision in translations
<br>
<br>
Develop and refine internal translation processes to improve efficiency and quality control
<br>
<br>
Provide guidance and training to junior translators or external vendors as needed</p></div><p></p>
<h4 class="jobSectionHeader"><b>Skills</b></h4>
<p></p><div><ul><li>Proven experience as a
<div><b>translator within an audit or professional services firm</b></div></li>
<li><div><b>Arabic speaker</b></div>
with strong familiarity with
<div><b>UAE, KSA, and Gulf region</b></div>
business context</li>
<li>Background in
<div><b>legal and financial translation</b></div>
, including audit reports and financial documents</li>
<li>Proficiency in
<div><b>Memoq</b></div>
translation software</li>
<li>Experience in
<div><b>Memoq project management</b></div>
, including workflow coordination and terminology management</li>
<li>Strong attention to detail and accuracy</li>
<li>Ability to manage multiple projects and meet deadlines</li>
<li>Excellent communication and collaboration skills</li></ul></div><br>
<p></p>
<p></p>
</div><div></div><div><div><h4 class="jobSectionHeader"><b>Job Details</b></h4>
<div><div>Job Location</div>
<div>Dubai, UAE</div>
</div><div><div>Job Role</div>
<div>Internal Client Services</div>
</div><div><div>Joining Date</div>
<div>Oct-2025</div>
</div><div><div>Preferred Contract Type</div>
<div>Permanent</div>
</div></div><div><h4 class="jobSectionHeader"><b>Preferred Candidate</b></h4>
<div><div>Career Level</div>
<div>Mid-Management</div></div></div></div></div>

Manager | Internal Client Service | Translator

Emirates Investment Bank pjsc

<div>
 <p>
  <strong>
   Job Purpose:
  </strong>
 </p>
 <p>
  The Associate Director of Customer Service &amp; Engagement will lead the bank&rsquo;s end-to-end customer engagement and service strategy, ensuring a seamless, personalized, and value-driven servicing framework across all touchpoints &mdash; including lifestyle branches, call centres, digital channels, and relationship-managed segments.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This role is responsible for driving client satisfaction and embedding a client-first culture within the bank&rsquo;s operating and servicing model. It bridges traditional relationship-driven private banking with modern digital engagement, delivering world-class, high-touch service while ensuring compliance with CBUAE customer protection and service regulations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Working closely with stakeholders across the organization, this leader will define and implement service frameworks and omni-channel strategies, spearheading digital transformation in servicing and delivering operational excellence. The role also drives customer success, complaints management, and proactive engagement initiatives, embedding CSAT and NPS measurement models to continuously improve client experience and retention.
 </p>
 <p>
  <br/>
 </p>
 <p>
  A key focus will be to position customer service as a core competitive differentiator, ensuring the bank delivers exceptional, seamless, and compliant client experiences.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Accountabilities:
  </strong>
 </p>
 <p>
  <strong>
   1. Client Servicing &amp; Experience
  </strong>
 </p>
 <p>
  &bull; Deliver white-glove, end-to-end servicing for High-Net-Worth Individuals (HNWI), Ultra HNWI, and institutional clients across all touchpoints.
 </p>
 <p>
  &bull; Oversee service delivery across:
 </p>
 <p>
  a) Branches &ndash; ensuring consistent service standards and operational efficiency.
 </p>
 <p>
  b) Contact Centres &ndash; improving responsiveness, resolution rates, and SLA adherence.
 </p>
 <p>
  c) Digital Channels &ndash; ensuring seamless online and mobile banking experiences.
 </p>
 <p>
  &bull; Introduce Omni channel service frameworks to ensure integrated and consistent customer
 </p>
 <p>
  experiences
  <strong>
   .
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   2. Complaints Management &amp; Resolution
  </strong>
 </p>
 <p>
  &bull; Establish and lead the Bank&rsquo;s complaints management framework, ensuring full compliance with CBUAE and global regulatory guidelines.
 </p>
 <p>
  &bull; Oversee complaints logging, tracking, escalation, and resolution workflows across all channels.
 </p>
 <p>
  &bull; Build a robust grievance-handling mechanism to deliver rapid resolution, identify root causes, and prevent repeat issues.
 </p>
 <p>
  &bull; Regularly report complaint trends, resolution metrics, and repeat issues to senior management and regulators.
 </p>
 <p>
  &bull; Ensure empathetic, timely communication with clients during complaint handling and resolution.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   3. Client Insights, Success &amp; Engagement
  </strong>
 </p>
 <p>
  &bull; Build and lead a Customer Success team to proactively support clients and anticipate their needs. &bull; Lead the Bank&rsquo;s NPS and CSAT framework end-to-end, including design, tracking, measurement, analysis, and continuous improvement initiatives.
 </p>
 <p>
  &bull; Build a structured client listening program to proactively capture, analyse, and address dissatisfaction drivers.
 </p>
 <p>
  &bull; Generate actionable insights and recommendations to enhance service excellence, client loyalty, and retention.
 </p>
 <p>
  &bull; Present NPS and customer success KPIs to senior leadership, driving alignment and accountability for client experience goals.
 </p>
 <p>
  &bull; Drive targeted client engagement programs such as education, outreach, and digital adoption
 </p>
 <p>
  campaigns.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   4. Digital Enablement &amp; Transformation
  </strong>
 </p>
 <p>
  &bull; Drive digital adoption of client-facing platforms such as secure messaging, WhatsApp banking, mobile apps, and AI-powered self-service tools.
 </p>
 <p>
  &bull; Define and optimize end-to-end digital customer journeys to create frictionless onboarding, seamless transactions, and personalized experiences.
 </p>
 <p>
  &bull; Work closely with product, technology, and data teams to deploy new digital capabilities aligned with private banking client needs.
 </p>
 <p>
  &bull; Champion adoption of digital tools by both clients and internal teams to increase efficiency,
 </p>
 <p>
  personalization, and scalability.
 </p>
 <p>
  &bull; Partner with Technology and Operations teams to enhance workflow management tools and enable real-time service tracking.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   5. Regulatory, Risk &amp; Compliance Oversight
  </strong>
 </p>
 <p>
  &bull; Ensure full compliance with CBUAE and SCA guidelines on customer protection, service standards, and complaints management.
 </p>
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  &bull; Oversee service-level reporting to regulators, ensuring accuracy and timeliness.
 </p>
 <p>
  &bull; Support regulatory audits and provide transparent documentation of service processes and outcomes.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualification:
  </strong>
 </p>
 <p>
  &squf; Bachelor&rsquo;s degree in Business, Banking, Finance, or related discipline (Master&rsquo;s preferred).
 </p>
 <p>
  &squf; Certifications in Customer Experience, Service Quality, or Process Excellence are preferred.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Experience:
  </strong>
 </p>
 <p>
  &squf; Minimum 15 years of banking experience in UAE, with at least 7 years in leadership roles focused on customer service, complaints management, digital banking, and workflow optimization.
 </p>
 <p>
  &squf; Deep knowledge of digital channels with proven track record in Omni Channel service delivery and in customer experience transformations.
 </p>
 <p>
  &squf; Strong expertise in digital transformation, workflow management, and customer protection standards.
 </p>
 <p>
  &squf; Proficiency in customer experience metrics (CSAT, NPS) and service analytics
 </p>
 <p>
  &squf; Strong knowledge of digital banking, Omni channel workflows, and CRM systems.
 </p>
</div>


Associate Director – Client Service & Engagement

DIBN Business Services

<p>Are you a highly motivated and detail-oriented <b>Customer Service Executive</b> with a passion for client satisfaction and a background in the fast-paced business setup sector? We are looking for an experienced individual to join our team in the UAE and be the primary point of contact for our valued business setup clients.</p><p><b>Key Responsibilities</b></p><ul><li><b>Client Relationship Management:</b> Serve as the main point of contact for clients throughout their business setup journey, ensuring a seamless and positive experience from initial inquiry through to successful company registration and beyond.</li><li><b>Query Resolution:</b> Efficiently and accurately handle client inquiries via phone, whatsapp, email, and in-person meetings regarding visa processes, legal documentation, licensing requirements, economic department regulations, and other aspects of business setup in the UAE.</li><li><b>Documentation &amp; Compliance:</b> Guide clients on the necessary documents required for company formation, trade license applications, and visa processing, ensuring all submissions are accurate and compliant with UAE government authorities (DED, ICP, GDRFA).</li><li><b>Process Coordination:</b> Liaise proactively with internal departments (Sales, Operations, Legal) and external government agencies to track the progress of client applications and resolve any bottlenecks promptly.</li><li><b>Record Keeping:</b> Maintain meticulous, up-to-date records of all client interactions, case statuses, and documentation in the CRM system.</li><li><b>Upselling/Cross-selling:</b> Identify opportunities to offer additional services (e.g., bank account opening, virtual office solutions, PRO services) to existing clients.</li><li><b>Feedback &amp; Improvement:</b> Collect client feedback and contribute to the continuous improvement of service delivery processes.</li></ul><p><b>Required Qualifications &amp; Skills</b></p><ul><li><b>Experience:</b> Minimum of <b>2 years of proven experience</b> in a customer service, client relations, or client handling role, preferably within the <b>business setup, PRO services, or corporate services</b> industry in the UAE.</li><li><b>Mandatory Languages:</b> <b>Fluent in spoken and written English and Hindi</b> is essential for communicating with our diverse client base.</li><li><b>Language (Plus):</b> Fluency in <b>Gujarati</b> is a significant advantage.</li><li><b>Communication Skills:</b> Exceptional verbal and written communication skills with a professional and empathetic telephone manner.</li><li><b>Knowledge:</b> Basic understanding of the basic procedures for company formation (Free Zone and Mainland) in the UAE, including trade licenses, visa processes, and government requirements is a plus.xcel, Outlook).</li><li><b>Personal Attributes:</b> Highly organized, detail-oriented, able to multitask, and capable of working independently under pressure to meet strict deadlines.</li></ul><p><b>Education</b></p><ul><li>A Bachelor's degree in Business Administration, Management, or a related field is preferred.</li></ul><p>Job Type: Full-time</p><p>Pay: Up to AED3,500.00 per month</p><p>Application Question(s):</p><ul><li>What are your Salary Expectations?</li><li>When are you available for an interview?</li></ul><p>Language:</p><ul><li>Hindi (Required)</li></ul>

Customer Service Executive (Female)

HME Dubai

<p>1)Strategic Planning and Goal Management:</p><p>1.Develop and implement the after-sales service center's annual/quarterly strategic plans, operational goals, and budgets.</p><p>2.Set and monitor key performance indicators (KPIs), such as first-time fix rate, customer satisfaction (CSAT/NPS), average response time, average repair time, service cost control, spare parts turnover rate, and engineer efficiency.</p><p>3.Continuously analyze operational data to identify improvement opportunities and drive service process optimization and efficiency improvements.</p><p>2)Team Building and Management:</p><p>1.Responsible for the recruitment, training, assessment, motivation, and development of the after-sales service center team (including front desk receptionists, dispatchers, technical support engineers, maintenance engineers, spare parts managers, and quality control personnel).</p><p>2.Foster a positive, efficient, and customer-centric service culture.</p><p>3.Handle conflicts and issues within the team to enhance team cohesion and execution.</p><p>3)Service Operations Management:</p><p>1.order Management: Oversee the entire service ticket process from receipt, dispatch, execution, to closure, ensuring timely, efficient, and high-quality completion.</p><p>2.Resource Scheduling: Optimize the scheduling and allocation of resources such as engineers, vehicles, tools, and spare parts to maximize resource utilization and quickly respond to customer needs.</p><p>3.Technical Support: Build and maintain a robust technical support system to provide engineers with troubleshooting and solution support.</p><p>4.Spare Parts Management: Responsible for the planning, procurement, warehousing, distribution, and inventory control of the spare parts inventory, ensuring a sufficient supply of frequently used spare parts and reducing obsolete inventory.</p><p>5.Quality Management: Establish and enforce strict service quality standards and process specifications, monitor service quality, handle major complaints and escalations, and drive continuous improvement in service quality.</p><p>6.Safety Management: Ensure engineer safety at customer sites and within service centers, and comply with relevant safety regulations.</p><p>4)Customer Experience Management:</p><p>1.Serve as the final escalation point for customer complaints and complex issues, ensuring customer issues are successfully resolved.</p><p>2.Analyze customer feedback (complaints, compliments, surveys), gain insights into customer needs, and drive optimized service experiences.</p><p>3.Maintain positive customer relationships and enhance customer loyalty.</p><p>5) Partner Management:</p><p>1.Manage partnerships with third-party service providers (such as outsourced repair centers and logistics providers), ensuring their service quality meets company standards.</p><p>2.Responsible for the negotiation and management of service contracts.</p><p>6)System and Process Optimization:</p><p>1.Responsible for the effective application and optimization of after-sales service management systems (such as work order systems, CRM systems, and spare parts management systems).</p><p>2.Continuously streamline and optimize various service processes (repair reporting, dispatch, repair, follow-up visits, settlement, etc.) to improve operational efficiency.</p><p>7)Cost Control:</p><p>1.Strictly control all operating costs of the after-sales service center (management, materials, logistics, travel, outsourcing, etc.), achieving cost reduction and efficiency improvement while ensuring service quality.</p><p>8)Compliance and Reporting:</p><p>1.Ensure that service center operations comply with national laws and regulations, industry standards, and internal company policies.</p><p>2.Regularly report to senior management on the service center's operational status, KPI achievement, problem analysis, and improvement plans.</p><p>Job Type: Full-time</p><p>Pay: AED8,000.00 - AED12,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>After Sales (Consumer Electronics): 7 years (Required)</li></ul>

Service Manager (Consumer Electronics)

Explore 5959+ Client service manager in Dubai this October. Find roles across top companies and apply now to boost your career.

5959 client service manager jobs IN Dubai

Sr. Client Service Manager

Sr. Client Service Manager

Manager- Client Services - Emiratized Role

Manager | Internal Client Service | Translator

Associate Director – Client Service & Engagement

Customer Service Executive (Female)

Service Manager (Consumer Electronics)