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Standard Chartered Bank

<div><div><div><div><div><div><div><div><p>Job ID: 43570
 </p><p>Location: Dubai, AE
 </p><p>Area of interest: Retail Banking
 </p><p>Job type: Regular Employee
 </p><p>Work style: Office Working
 </p><p>Opening date: 5 Nov 2025
</p></div>
</div></div></div></div></div></div><p></p><div><div><div><div><div><div><div><div><b>Job Summary</b></div>
</div><div><p>
The CSM is required to deliver consistent and high-quality service to Private Banking clients including facilitating a smooth working relationship of Front Office teams.</p></div></div><div></div><div><div><div><b><br>
Key Responsibilities</b></div>
</div><div><ul><li>Business Controls: To comply with all applicable money laundering prevention procedures and highlight suspicious activities/behaviour of clients and staff.</li>
<li>Fully compliant with regulations and Group policies and guidelines, and be able to highlight, mitigate and protect the bank against credit, legal, documentation, repetition and other risks; to conduct business at all times in a compliance-conscious manner and alert to the potential risks of money laundering and other undesirable transactions/activity during and after client on-boarding process.</li>
<li>Provide comprehensive client support services to Team Leaders and Relationship Manager in executing a broad range of banking and investment transactions for Private Banking clients. &middot;
</li><li>Provide concise and relevant information flow and execute all client transactional and administrative needs accurately and on a timely basis (information flow and client requests might include but not be limited to exchange rate requests, referral letters).
</li><li>Handle and resolve day-to-day queries from clients, internal stakeholders on transactional activity, operations, systems, account re-balancing processes.</li>
<li>Support on the completion of sales documentation and related processes and input such information together with deal information into data capture and / or transaction processing systems.
</li><li>Assist with preparing Business Credit Application, financial review documentation and other customer correspondence as and when required.
</li></ul></div></div><div><div><div><b>Qualifications</b></div>
</div><div><div><b>
Knowledge / Skills / Experience Required:</b></div>
<ul>
<li>Private Banking experience, preferably in a Client Service role</li>
<li>Solid knowledge of banking practices and associated regulatory requirements</li>
<li>Strong verbal and written communication skills - Mandarin speaking required</li>
<li>Willingness to speak/correspond to clients on a daily basis</li>
<li>Works well within a team of RMs and Client Service Officers</li>
<li>Eagerness to help others within the Client Service team</li>
<li>Ability to work with support functions such as Compliance, Client onboarding Team, Business Risk Management and Operations and focus on working as one bank rather than individual unit</li></ul></div></div><div></div><div><div><div><b><br>
About Standard Chartered</b></div>
</div><div><div>
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</div>
<div>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</div>
<div>Together we:</div>
<ul><li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul></div></div><div><div><div><b>What we offer</b></div>
</div><div><div><b>
In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</div>
<ul><li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul></div></div></div>
</div></div></div></div><div><div><p>www.sc.com/careers</p></div></div></div><div></div>

Senior Client Service Manager, Private Bank (Mandarin speaking)

Shaerp Next

<div>
 <p>
  <strong>
   Customer Support Manager &ndash; Real Estate (Dubai)
  </strong>
 </p>
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  <br/>
 </p>
 <p>
  📍
  <strong>
   Location:
  </strong>
  Dubai, UAE
 </p>
 <p>
  🕒
  <strong>
   Schedule:
  </strong>
  6 days per week
 </p>
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  💰
  <strong>
   Salary:
  </strong>
  AED 8,000/month
 </p>
 <p>
  <br/>
 </p>
 <p>
  We&rsquo;re hiring a
  <strong>
   Customer Support Manager
  </strong>
  to lead client service operations for a fast-growing real estate company in Dubai. You&rsquo;ll oversee communications with buyers, tenants, and investors &mdash; ensuring a seamless post-sale and handover experience while maintaining high customer satisfaction aligned with UAE real estate laws and company standards.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  &bull; Manage daily operations of the customer support team (calls, emails, WhatsApp, in-person).
 </p>
 <p>
  &bull; Oversee client support for handovers, snagging, maintenance, and documentation.
 </p>
 <p>
  &bull; Collaborate with Sales, Legal, Projects, Finance &amp; Facilities teams to resolve client issues.
 </p>
 <p>
  &bull; Act as the main contact for VIP clients and investors post-sale.
 </p>
 <p>
  &bull; Track KPIs such as resolution time, satisfaction scores, and complaint volume.
 </p>
 <p>
  &bull; Develop SOPs and maintain up-to-date FAQs for DLD, RERA, Ejari, and title deed processes.
 </p>
 <p>
  &bull; Stay current with UAE property regulations and service quality standards.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <p>
  &bull; Bachelor&rsquo;s degree in Business or related field.
 </p>
 <p>
  &bull; 5&ndash;8 years of experience in customer service, including 2&ndash;3 years in UAE real estate.
 </p>
 <p>
  &bull; Strong knowledge of RERA, DLD, and property handover procedures.
 </p>
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  &bull; Excellent communication, leadership, and CRM skills.
 </p>
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  &bull; Organized, client-oriented, and proactive in problem-solving.
 </p>
</div>


Customer Support Supervisor

Concentrix

Operations Manager - Contact Center - Real Estate ( Bilingual- English/ Arabic) <p>Apply Now<p>Job Title:</p>Operations Manager - Contact Center - Real Estate ( Bilingual- English/ Arabic)<p>Job Description</p>The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved. Essential Functions/Core Responsibilities <p>• Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed</p><p>• Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)</p><p>• Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements</p><p>• Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)</p><p>• Create and maximize relationships with client partners</p><p>• Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance</p><p>• Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching</p><p>• Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner</p><p>• Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement</p><p>• Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements</p><p>• Attend business reviews with the client</p><p>• Handle a team of team leaders</p> Candidate Profile <p>• Bachelor Degree in related field with more than 3 years of experience.</p><p>• Call center experience within real estate sector preferred</p><p>• Bilingual English (B2 + level ) and Arabic speaker .</p><p>• Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal</p><p>• Work well under pressure and follow through on items to completion while maintaining professional demeanor</p><p>• Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates</p><p>• Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment</p><p>• Demonstrated ability to mentor, coach and provide direction to a team of employees</p><p>• Willingness to work a flexible schedule</p> Career Framework Role <p>Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s). Is accountable for the performance and results of a team within own discipline or function. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Adapts departmental plans and priorities to resolve operational challenges. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues and/or customers. Has accountability for results in terms of costs, strategies and employees.</p> Disclaimer <p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p><p>Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p><p>Location:</p>ARE Dubai - Property# BCB2 515, Dubai CommerCity<p>Language Requirements:</p><p>Time Type:</p><p><b>If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents</b></p>Apply Now</p>

Operations Manager - Contact Center - Real Estate ( Bilingual- English/ Arabic)

First Abu Dhabi Bank

<b><br>Job Title<br>Client Relationship Executive   Virtual Commercial Banking   Dubai, UAE<br>Job Description<br>Client Relationship Executive   Virtual Commercial Banking   Dubai, UAE<br> <br>Position Overview</b><br>First Abu Dhabi Bank (FAB) is seeking a Client Relationship Executive to join our Virtual Relationship Unit within the Commercial Banking segment. Based in Dubai, this role is ideal for professionals experienced in digital client servicing and commercial banking support. You will play a key role in managing a portfolio of virtual commercial clients, enhancing client satisfaction, and driving relationship growth through personalized and compliant service delivery.<br> <br><b>Employment Overview<br>Location: United Arab Emirates<br>Location: Dubai<br>Industry: Banking / Mortgage Professionals<br>Function: Customer Support / Client Care<br>Gender: Any<br>Candidate Nationality: Any<br>Candidate Preferred Location: Any<br>Job Type: Full-time<br> <br>Core Duties</b><br>  Act as the main point of contact for commercial banking clients managed under virtual servicing<br>  Respond promptly to client queries via email, phone, or video, adhering to SLA/TAT targets<br>  Document all client interactions in the CRM system with accuracy and clarity<br>  Monitor and resolve service requests, coordinate across departments for timely resolutions<br>  Support Virtual Relationship Managers (VRMs) by identifying upselling or cross-selling opportunities<br>  Manage service-related operations while ensuring compliance with internal policies and regulatory guidelines<br>  Track portfolio activity, reduce NPS detractors, and ensure high client satisfaction<br>  Assist with AML/STR alerts and ensure data confidentiality across all service operations<br>  Stay updated on FAB products and services to guide clients effectively and drive revenue opportunities<br> <br><b>Candidate Requirements<br></b>  High school diploma required; bachelor s degree in Finance, Business, or a related field preferred<br>  2 3 years of experience in banking or financial client servicing<br>  Excellent verbal and written communication skills<br>  Strong organizational, multitasking, and CRM system proficiency<br>  Customer-focused mindset with problem-solving and conflict resolution skills<br>  Experience with digital communication platforms and service request handling<br>

Client Relationship Executive Virtual Commercial

Pentagon Events & Activations

<p>Key Responsibilities:
1.	Client Relationship Management:
•	Build and maintain strong relationships with key clients and stakeholders.
•	Act as the main point of contact for all the clients handled by you, addressing their needs and concerns promptly and professionally.
•	Conduct regular meetings and communication with clients to understand their objectives, provide updates, work with them to finalize the designs and gather feedback.

2.	Business Development:
•	Participate in client presentations and pitches, showcasing the company's capabilities and unique selling propositions.
•	Develop and implement strategies to increase client retention and expand the company's presence within the industry.
•	Identify opportunities to expand business opportunities with existing client and pitch potential clients.

3.	Tactical Planning:
•	Execute the company's client servicing strategies, aligning them with overall business goals of the client.
•	Identify market trends and customer demands to develop innovative approaches and service offerings.
•	Analyze industry competition and promote strategies to maintain a competitive edge.

4.	Project Management:
•	Oversee the planning and execution of events to ensure client satisfaction and successful outcomes.
•	Collaborate with internal departments (such as operations, logistics, creative, and finance) to ensure seamless event execution.
•	Monitor project timelines and budgets to ensure adherence to client requirements and company profitability.

5.	Quality Assurance:
•	Set and maintain high service standards, ensuring consistent delivery of quality services to clients.
•	Implement and adhere to SOPs to measure self-improvement.
•	Handle any escalations or complaints, working towards satisfactory resolutions.

6.	Financial Management:
•	Monitor and manage the project / event budget and expenses with precision.
•	Ensure event wise budget closure</p><p></p><p> </p><p> </p>

Business Development and Client Servicing

Marsh & McLennan Companies, Inc.

<p>Serve as a primary point of contact for clients, addressing inquiries and resolving issues in a timely manner to ensure a positive client experience.</p><p>Analyze client data and feedback to identify trends, insights, and opportunities for improvement in service delivery and client engagement.</p><p>Prepare and present regular reports on client satisfaction metrics, account performance, and relationship health to management and stakeholders.</p><p>Work closely with cross-functional teams, including sales, marketing, and operations, to align client needs with company offerings and initiatives.</p><p>Maintain accurate records of client interactions, feedback, and action items in the CRM system to ensure continuity and accountability.</p>

Client Relationship Management - Analyst

ITP Media Group

<p><strong>Job Responsibilities Will Include</strong></p>
<ul>
<li>Develop and pitch creative influencer partnership proposals.</li>
<li>Play a key role in the Talent Management Team, maintaining databases, generating reports, and crafting compelling presentations.</li>
<li>Serve as the primary liaison between clients, sales teams, and influencers, ensuring seamless communication and project execution.</li>
<li>Lead brainstorming and strategic planning sessions for campaign ideation.</li>
<li>Design influencer marketing campaigns, supervising from ideation through to post-campaign analysis.</li>
<li>Train and guide team members within the talent division to foster their professional growth and enhance team performance.</li>
<li>Expand ITP s influencer network to encompass a broader range of platforms including but not limited to Facebook, Snapchat, Instagram, TikTok, YouTube, and Twitch.</li>
<li>Maintain and enhance relationships with internal teams, providing exceptional service and representation for both brands and influencers</li>
<li>Analyze campaign outcomes and communicate insights and recommendations to the management team.</li>
</ul>
<div>
<strong>Requirements</strong>
</div>
<ul>
<li>Proven track record in account management and client service.</li>
<li>Exceptional reporting and presentation skills.</li>
<li>Strong organizational skills with the ability to manage multiple projects simultaneously.</li>
<li>Minimum of five years' experience in advertising, marketing, or influencer marketing at a mid-to-senior level.</li>
<li>Experience in a client-facing role is essential.</li>
<li>Familiarity with the MENA gaming scene, including PC and console platforms, is not a must but highly desirable.</li>
<li>Energetic self-starter, eager to tackle new projects and ideas.</li>
<li>Excellent communication skills, with fluency in both Arabic and English.</li>
</ul>
<div>
<br>
</div>

Influencer Relationship Manager

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