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customer experience manager Jobs in Dubai

customer experience manager

client service manager

Admonks Advertising LLC

<p><b>Job Summary:</b><br/>We are looking for an experienced Client Service Manager to lead client accounts, manage campaign execution, and ensure smooth communication between clients and the creative/production teams. The ideal candidate will handle multiple brands, oversee project delivery, and maintain strong client relationships.</p><p><b>Key Responsibilities</b></p><ul><li>Act as the main point of contact for assigned clients and manage day-to-day communication.</li><li>Understand client goals and brief internal teams (creative, media, production, digital).</li><li>Supervise the end-to-end execution of campaigns, ensuring timely delivery and high quality.</li><li>Prepare and present proposals, campaign plans, and performance reports.</li><li>Coordinate with internal teams to ensure accurate workflow and project timelines.</li><li>Handle client feedback, resolve issues, and maintain high satisfaction.</li><li>Work with the finance team for quotations, billing, and project approvals.</li><li>Identify opportunities to upsell additional services (creative, digital, media).</li><li>Maintain up-to-date documentation, job sheets, and CRM records.</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree in Marketing, Mass Communication, Business, or related field.</li><li>3&ndash;7 years of client servicing/account management experience in an advertising, branding, or digital marketing agency (UAE experience preferred).</li><li>Strong communication, presentation, and negotiation skills.</li><li>Ability to manage multiple projects and deadlines simultaneously.</li><li>Solid understanding of advertising, branding, digital marketing, and production workflows.</li><li>Creative mindset with a problem-solving approach.</li></ul><p>Job Type: Full-time</p><p>Pay: AED6,000.00 per month</p>

Advertising Client Service Manager

Distinct Health 卓正医疗

<div>
 <p>
  <strong>
   I. Job Responsibilities 工作职责
  </strong>
 </p>
 <ol>
  <li>
   Escort Service 陪诊服务
  </li>
 </ol>
 <ul>
  <li>
   Accompany Arabic clients throughout their medical visits, assist with procedure handling, and provide medical translation to ensure smooth medical treatment. 全程陪同阿拉伯客户就医，协助办理手续，提供医疗翻译，确保就医顺利。
  </li>
  <li>
   Accompany clients during medical transportation to ensure transportation safety. 陪同客户进行医疗转运，保障转运安全。
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ol>
  <li>
   Client Maintenance 客户维护
  </li>
 </ol>
 <ul>
  <li>
   Keep in touch with Arabic clients online, conduct regular follow-ups, answer questions, and improve client satisfaction.通过线上方式与阿拉伯客户保持联系，定期回访，解答疑问，提升客户满意度。
  </li>
  <li>
   Establish client files and record medical information and needs. 建立客户档案，记录就医信息和需求。
  </li>
  <li>
   Channel and Client Management 渠道及客户管理
  </li>
  <li>
   Expand Arabic client channels and seek potential client resources. 拓展阿拉伯客户渠道，寻找潜在客户资源。
  </li>
  <li>
   Maintain existing client channels and keep good relationships with partners. 维护现有客户渠道，保持与合作伙伴的良好关系。
  </li>
  <li>
   Maintain channels such as international schools/union activities and provide training support. 国际学校/工会活动等渠道维护及培训支持。
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ol>
  <li>
   Other Tasks 其他工作
  </li>
 </ol>
 <ul>
  <li>
   Assist in completing other tasks related to Arabic clients. 协助完成与阿拉伯客户相关的其他任务。
  </li>
  <li>
   Report work progress regularly and put forward improvement suggestions. 定期汇报工作进展，提出改进建议。
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   II. Job Requirements 任职要求
  </strong>
 </p>
 <ol>
  <li>
   Arabs are preferred, with fluent Arabic and fluent Chinese communication skills. 阿拉伯人优先，流利的阿拉伯语和流利的中文沟通能力。
  </li>
  <li>
   Full-time college degree or above, no major restriction, and medical-related majors are preferred. 全日制大专及以上学历，专业不限，医学相关专业加分。
  </li>
  <li>
   Good customer service awareness and communication skills, with customer management and service experience preferred. 良好的客户服务意识和沟通能力，有客户管理、服务经验优先。
  </li>
  <li>
   Teamwork: Good team collaboration spirit. 团队合作：良好的团队协作精神。
  </li>
 </ol>
 <p>
  <br/>
 </p>
 <p>
  Work Location: Harbin, Dubai
 </p>
</div>


Arabic Client Service Manager 阿拉伯客户服务经理

Concentrix

Operations Manager - Contact Center - Real Estate ( Bilingual- English/ Arabic) <p>Apply Now<p>Job Title:</p>Operations Manager - Contact Center - Real Estate ( Bilingual- English/ Arabic)<p>Job Description</p>The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved. Essential Functions/Core Responsibilities <p>• Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed</p><p>• Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)</p><p>• Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements</p><p>• Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)</p><p>• Create and maximize relationships with client partners</p><p>• Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance</p><p>• Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching</p><p>• Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner</p><p>• Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement</p><p>• Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements</p><p>• Attend business reviews with the client</p><p>• Handle a team of team leaders</p> Candidate Profile <p>• Bachelor Degree in related field with more than 3 years of experience.</p><p>• Call center experience within real estate sector preferred</p><p>• Bilingual English (B2 + level ) and Arabic speaker .</p><p>• Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal</p><p>• Work well under pressure and follow through on items to completion while maintaining professional demeanor</p><p>• Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates</p><p>• Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment</p><p>• Demonstrated ability to mentor, coach and provide direction to a team of employees</p><p>• Willingness to work a flexible schedule</p> Career Framework Role <p>Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s). Is accountable for the performance and results of a team within own discipline or function. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Adapts departmental plans and priorities to resolve operational challenges. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues and/or customers. Has accountability for results in terms of costs, strategies and employees.</p> Disclaimer <p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p><p>Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p><p>Location:</p>ARE Dubai - Property# BCB2 515, Dubai CommerCity<p>Language Requirements:</p><p>Time Type:</p><p><b>If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents</b></p>Apply Now</p>

Operations Manager - Contact Center - Real Estate ( Bilingual- English/ Arabic)

<div><div><div><p><b>Operations
</b></p></div><div><div><div><b>Location</b></div>
<div>Dubai, United Arab Emirates
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2>
The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.<h2 class="jobSectionHeader"><b>
Description</b></h2><h2 class="jobSectionHeader"><b>
Essential Functions/Core Responsibilities</b></h2><ul><li>Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed</li></ul><p></p><ul><li><br>
Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)</li></ul><p></p><ul><li><br>
Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization&rsquo;s policies and applicable legal requirements</li></ul><p></p><ul><li><br>
Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)</li></ul><p></p><ul><li><br>
Create and maximize relationships with client partners</li></ul><p></p><ul><li><br>
Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance</li></ul><p></p><ul><li><br>
Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching</li></ul><p></p><ul><li><br>
Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner</li></ul><p></p><ul><li><br>
Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement</li></ul><p></p><ul><li><br>
Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements</li></ul><p></p><ul><li><br>
Attend business reviews with the client</li></ul><p></p><ul><li><br>
Handle a team of team leaders</li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Candidate Profile</b></h2><ul><li>Bachelor Degree in related field with more than 3 years of experience.</li><li>Call center experience within real estate sector preferred</li></ul><p></p><ul><li><br>
Bilingual English (B2 + level ) and Arabic speaker .</li></ul><p></p><ul><li><br>
Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal</li></ul><p></p><ul><li><br>
Work well under pressure and follow through on items to completion while maintaining professional demeanor</li></ul><p></p><ul><li><br>
Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates</li></ul><p></p><ul><li><br>
Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment</li></ul><p></p><ul><li><br>
Demonstrated ability to mentor, coach and provide direction to a team of employees</li></ul><p></p><ul><li><br>
Willingness to work a flexible schedule</li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Career Framework Role</b></h2><div>
Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s). Is accountable for the performance and results of a team within own discipline or function. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Adapts departmental plans and priorities to resolve operational challenges. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues and/or customers. Has accountability for results in terms of costs, strategies and employees.</div><p></p><h2 class="jobSectionHeader"><b><br>
Disclaimer</b></h2><div>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</div><p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p></div></div></div><p></p>

Rightangled

<div>
 <strong>
  About M&eacute;detone
  <br/>
  <br/>
 </strong>
 M&eacute;detone is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing customers a seamless, safe, and efficient service. We offer prescription medications, over-the-counter products, and personalised healthcare services. As we continue to grow, we are looking for a skilled Customer Service Manager to lead our customer service team and ensure that our clients receive the highest level of support and satisfaction.
 <br/>
 <br/>
 <strong>
  Role Overview
  <br/>
  <br/>
 </strong>
 As the CSM, you will be responsible for overseeing the customer service operations, leading a team of customer service representatives, and ensuring that customer interactions are handled with professionalism and efficiency. Your primary goal will be to enhance customer satisfaction, foster loyalty, and improve the overall customer experience with M&eacute;detone.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Team Leadership: Lead, mentor, and develop a team of customer service representatives, fostering a culture of excellence, accountability, and continuous improvement
  </li>
  <li>
   Customer Experience: Develop and implement customer service policies and procedures to enhance the customer experience. Ensure that all interactions are aligned with M&eacute;detone's values and mission
  </li>
  <li>
   Performance Management: Monitor and evaluate team performance against key performance indicators (KPIs). Conduct regular performance reviews, provide feedback, and implement training programs to address skill gaps
  </li>
  <li>
   Issue Resolution: Handle escalated customer inquiries and complaints, ensuring timely and effective resolution. Act as a point of contact for complex customer issues, working collaboratively with other departments as needed
  </li>
  <li>
   Customer Engagement: Promote strong relationships with customers by understanding their needs and expectations. Proactively seek feedback to identify areas for improvement and implement necessary changes
  </li>
  <li>
   Data Analysis: Analyse customer service metrics and data to identify trends and areas for improvement. Prepare reports for senior management to highlight performance and recommend strategies for enhancement
  </li>
  <li>
   Training and Development: Develop and deliver training programs for customer service staff, ensuring they are equipped with the necessary skills and knowledge to provide outstanding service
  </li>
  <li>
   Collaboration: Work closely with other departments, including operations, marketing, and sales, to ensure a cohesive approach to customer service and enhance the overall customer journey
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience: Proven experience in a customer service management role, ideally within the healthcare, pharmacy, or e-commerce sectors
  </li>
  <li>
   Leadership Skills: Strong leadership and team management skills, with the ability to motivate and develop a high-performing customer service team
  </li>
  <li>
   Customer Focus: A passion for delivering exceptional customer service and a deep understanding of customer needs and expectations
  </li>
  <li>
   Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively
  </li>
  <li>
   Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions to enhance customer service delivery
  </li>
  <li>
   IT Proficiency: Familiarity with customer service software, CRM systems, and Microsoft Office applications
  </li>
  <li>
   Adaptability: Ability to thrive in a fast-paced environment and adapt to changing customer needs and business objectives
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
  <br/>
 </strong>
 <strong>
  Why Join Us?
  <br/>
  <br/>
 </strong>
 At M&eacute;detone, you will be part of a dynamic and supportive team dedicated to making a difference in healthcare. As the Customer Service Manager, you will have the opportunity to shape our customer service strategy and lead a team that is passionate about enhancing the patient experience.
 <br/>
 <br/>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive Salary
  </li>
  <li>
   A Collaborative and Inclusive Team Culture
  </li>
  <li>
   Pension Scheme
  </li>
  <li>
   Employee Discounts on Healthcare Products
  </li>
  <li>
   Professional Development Opportunities
  </li>
 </ul>
</div>


Customer Service Manager

Digiplus

<p>Job Requirements:</p><ul><li>Needs Mining: Identify the real and universal needs of automotive customers in the Middle East and North Africa regions to guide the R&amp;D and iteration of the company's commercial products;</li><li>Product Optimization: Based on various forms such as customer feedback, competing product research, and market visits, provide feedback for the operation and optimization of the company's commercial products;</li><li>Client Development: Actively develop clients based on sales targets and sales rhythm, convey the value of Cartea's commercial products, and promote the achievement of formal cooperation;</li><li>Client Server: Through close communication with clients, continuously building trust, and improving client satisfaction, achieve long-term and stable cooperation with clients;</li><li>Business Follow-up: Based on sales targets, actively follow up on the contract signing and payment processes of cooperating clients to ensure that clients make payments on time and as agreed;</li></ul><p>Job Requirements:</p><ul><li>Have work experience in the marketing department of an automotive brand, or in large client sales at an automotive internet platform, or in client service at an automotive brand agency;</li><li>Proficient written and oral English communication skills, capable of independently completing solution development and communication based on client needs;</li><li>Those with certain customer resources of automotive brands or general automotive distributors in the Middle East region are preferred;</li><li>Speaks English, Arabic or Chinese</li></ul><p>Job Type: Full-time</p><p>Pay: AED6,000.00 - AED10,000.00 per month</p>

Key Account Sales

Vista Global

<div>Job Profile:
<div>
Vista understands that every flight is unique, so we take care of every detail to ensure our Members enjoy a tailored and unparalleled service, making flying private truly personal for 20 years.</div><div></div><div><br>
VistaJet, the world&rsquo;s leading global business aviation company, is committed to doing everything possible to ensure our passengers&rsquo; expectations are met or surpassed.</div><div><br>
</div><div>From scheduling a flight, every detail is covered, from a client&rsquo;s favorite bottle of wine or meals from a preferred restaurant, to a particular magazine or a chauffeur service to the airport.</div><div></div><div><br>
Our Client Services team is the first point of contact within the business for all our customers; dealing with all aspects of their travel experience as well as liaising with other departments to ensure excellent customer service.</div><div></div><div><br>
We are looking for a Client Services Director to oversee the client experience throughout the entire flight-booking journey from onboarding to successful flight. The principal aim of this role is optimal client satisfaction from an efficient, client-focused booking process.</div>
Your Responsibilities:
<ul><li>Overseeing the flight booking process and experience of clients within pod, directly managing the Executives responsible for handling booking requests;</li><li>
Supporting the Commercial team with client on-boarding and lead the introduction of new clients to your Client Team;</li><li>
Building strong personal relationships with clients in order to fully understand their needs and service expectations;</li><li>
Serving as the key contact person and escalation point for clients within the Client Team;</li><li>
Professionally managing client expectations in accordance with contract terms, advising and guiding the clients with appropriate solutions when specific requests cannot be met;</li><li>
Assessing workload / skill distribution and carry out quality assurance and performance management of Executives within your Client Team;</li><li>
Ensuring adequate training, mentoring and upskilling of Executives and the motivation and constant engagement of the team;</li><li>
Monitoring compliance with established processes and best practices and being actively involved with the Success Team in the continual improvement of processes and systems;</li><li>
Leading the client on-boarding phase, together with the Commercial Manager, when new clients are handed over by the SVP and introduced to the Account Manager and Biller;</li><li>
Maintaining an accurate and up-to-date record of client profile and preferences and a firm grasp of booking / flight-related contractual standard and special terms for each client;</li><li>
Developing and maintaining excellent flight operations knowledge within the team to improve speed and quality of responses and be able to credibly communicate with clients when issues arise;</li><li>
Maintaining exceptional Vista Global product and brand knowledge and ensure that this is disseminated throughout the team, be aware of new product launches, service enhancements or promotions, and communicate these to clients, seeking up-selling / cross-selling opportunities, in line with clients&rsquo; current and future needs.</li></ul><div>
The Client Services team is available 24 hours a day, seven days a week. While you will be in the office Monday to Friday, you will be required to be available &ldquo;on call&rdquo; outside of office hour</div><br>
<div></div>
Required Skills, Qualifications, and Experience:
<ul><li>Extensive flight operations experience that you will be able to use to make decisions and coordinate response to situations;</li><li>
Client service mentality and passion for private aviation that is compatible with the Vista Global luxury service ethos;</li><li>
Excellent team leadership, managerial and communication skills;</li><li>
Proven track record in managing &lsquo;high touch&rsquo; client service teams;</li><li>
Positive, professional and composed manner even when dealing with the most demanding of clients;</li><li>
Well versed with Salesforce Service Desk or similar industry standard service systems and tools;</li><li>
Process and continual improvement mindset to constantly be seeking &lsquo;a better way&rsquo; to delight the client.</li></ul></div>

Client Services Director

Explore 6557+ Client service manager in Dubai this December. Find roles across top companies and apply now to boost your career.

6557 client service manager jobs IN Dubai

Advertising Client Service Manager

Arabic Client Service Manager 阿拉伯客户服务经理

Operations Manager - Contact Center - Real Estate ( Bilingual- English/ Arabic)

Operations Manager - Contact Center - Real Estate ( Bilingual- English/ Arabic)

Customer Service Manager

Key Account Sales

Client Services Director