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front desk agent

front desk agent - part time Jobs in Los Angeles

front desk agent - part time

clinical front receptionist

Dongguk University Los Angeles

Job Overview: Clinic Front Receptionist @Dongguk University Los Angeles Acupuncture Clinic.We are seeking a detail-oriented Clinic Front Receptionist to join our Clinic. The ideal candidate will be responsible for managing the front desk, patient check-ins, scheduling appointments, and maintaining medical records with accuracy and confidentiality, Medical Billings, EHR.Duties:- Greet patients and visitors in a professional and friendly manner at the front desk. - Manage patient check-ins, verify insurance information, and update necessary records in the system. - Schedule appointments for patients and coordinate with medical staff to ensure efficient patient flow. - Maintain electronic medical records using systems Unified Practice or Similar. - Ensure compliance with HIPAA regulations regarding patient privacy and confidentiality. - Handling administrative tasks such as answering phone calls, responding to inquiries, and handling patient paperwork. - Collaborate with medical personnel to relay messages or provide assistance during emergencies. - Assist Medical BillingsQualifications:- Previous experience working in a medical office or healthcare setting is required. - Proficiency in using medical office systems and software for managing patient records. - Knowledge of medical terminology to accurately document patient information. - Strong organizational skills with the ability to multitask and prioritize tasks effectively. - Excellent communication skills to interact with patients, staff, and external contacts professionally.This position offers the opportunity to work in a dynamic clinic environment where you can contribute to providing quality patient care. Join our team and be part of a dedicated local healthcare community.Job Type: Full-time, Part-TimePay: $19.00 - Varies, per hourSchedule:<ul><li>Part Time : up to 30hrs (May varies)</li><li>Monday thru Saturday</li></ul>Education:<ul><li>Bachelor's (preferred)</li></ul>Experience:<ul><li>Customer service: 2 years (Required)</li><li>Medical terminology: 2 years (Preferred)</li><li>Computer skills: Required</li><li>Medical office: 2 years (Required)</li></ul>Ability to Commute:<ul><li>Los Angeles, CA 90020 (Required)</li></ul>Work Location: In personJob Types: Full-time, Part-timePay: From $18.00 per hourWork Location: In person

Clinical Front Receptionist

Christopher W. Chu, M.D., Inc.

FLSA Classification: Non-ExemptJob Type: Part-time and Full-time availableLocation: On-site ONLY, Los Angeles, CA, 90012Ready to kickstart your journey in the healthcare field? Our cardiology clinic, nestled in the heart of Downtown Los Angeles, is seeking enthusiastic individuals to join our team as Medical Assistants (MA Certification NOT required) for both front office and back office duties. This position is perfect for current undergraduate students, recent graduates, and individuals hungry for hands-on clinical experience and opportunities to learn more about the medical profession.At our clinic, you&rsquo;ll be immersed in a dynamic environment, working closely with a diverse and underserved population to deliver top-tier care. By gaining direct knowledge of what the practice of medicine entails, you will gain a competitive advantage in enhancing your resume for future healthcare career paths.The ideal candidate will have experience working as part of a patient care team in a private clinic setting, boasting excellent customer service and communication skills, with the ability to work independently in a highly dynamic environment while maintaining a high degree of professionalism and patient-friendly demeanor. We are looking for bilingual candidates (Spanish/Chinese/Korean preferred), especially those with knowledge of medical terminology.Under the direct supervision of the cardiologist and alongside a team of dedicated medical assistants and imaging technicians, you will tackle everyday clinical and administrative tasks, which includes but not limited to vital patients, perform EKGs, prepare patients for procedures, and coordinate care plans.Duties and Responsibilities<ul><li>Greet patients with care and measure patients&rsquo; vital signs</li><li>Perform EKGs and prepare patients for other diagnostic cardiac procedures</li><li>Thoroughly conduct patient intakes prior to their physician examination</li><li>Input patients&rsquo; health information into a HIPAA-secured EMR system</li><li>Coordinate patient scheduling for their next exam or procedure</li><li>Maintain inventory of all medical supplies and refill all necessary supplies daily</li><li>Verify patient&rsquo;s health insurances and submit authorizations prior to their physician visit</li><li>Answer and triage a variety of incoming calls and faxes during clinic business hours</li><li>Understand and explain treatment procedures, medications, and the physician&rsquo;s instructions to the patient.</li><li>Scan and process a variety of documents and medical records encountered in a clinic setting</li><li>Coordinate outside hospital procedures with the physician and the patient</li><li>Coordinate the plan of care for nursing home patients that are followed by the physician</li><li>Routinely clean waiting rooms and exam rooms after each patient</li><li>Perform other medical assistant and clerical duties as assigned</li></ul>Preferred Qualifications<ul><li>Associate&rsquo;s or Bachelor&rsquo;s Degree</li><li>1 year experience as a medical assistant; combined education/experience will be taken into consideration as a substitute for minimum experience.</li><li>Bilingual: Advanced proficiency in either Spanish/Chinese/Korean (Preferred)</li><li>PART-TIME: Able to work 3 full days at a minimum (Monday to Friday)</li><li>FULL-TIME: Able to work 5 full days at a minimum (Monday to Friday)</li><li>Able to work on Saturdays (Highly preferred)</li></ul>Benefits<ul><li>Flexible hours</li><li>Health benefits and paid holidays for full-time employees</li><li>Opportunities for growth</li><li>Access to hands-on clinical experience with direct supervision from the cardiologist</li></ul>Our practice is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status. Our mission is to provide our patients with the best quality care. The ability of our healthcare providers to provide this level of service depends on the work of every single individual in our practice. Candidates who wish to work with us in our fast-paced, innovative and team-oriented environment are welcome to apply.Pay: $18.50 - $22.00 per hourBenefits:<ul><li>Flexible schedule</li><li>Free parking</li><li>On-the-job training</li><li>Paid sick time</li></ul>Work Location: In person

Medical Assistant - Front/Back Office

Reside

<div>
 
 Position Type:
 
 Part time
 
 
 
 Compensation:
 
 $25.63- $31.25 per hour
 
 
 
 Location:
 
 Reside Craftsman, A Wyndham Residence - 208 W. 8th Street, Los Angeles, CA 90014
 
 
 
 Schedule:
 
 Typically, 16 hours per week (one 8 hour shift and two 4 hour shifts). Schedule will vary to accommodate business needs and will be posted in advance. *Schedules may change based on business needs. May include holidays and alternate workdays or hours as needed.
 
 
 
 Workdays Will Vary With Three Typical Shifts
 
 
 
 <ul>
 <li>
 Day Shift (typically from 7:00am - 3:30pm)
 </li>
 <li>
 Afternoon/Evening Shift (typically from 3:00pm - 11:30pm)
 </li>
 <li>
 Overnight Shift (typically 11:00pm - 7:30am)
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 Reside is an industry leader in the alternative-accommodations industry, designed to blur the lines between hotels and apartments. With operations in over 200 United States cities and 130 foreign destinations, the Reside family of brands delivers multi-platform logistics-based housing solutions that combine the efficiencies and high-touch service of a small company with the scope and capabilities of a global organization.
 
 
 
 About The Job
 
 
 
 The Front Desk Agent is responsible for delivering attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout. This position ensures the accuracy of guest billings, reconciles financial transactions, and supports property operations by maximizing room revenue and occupancy. The role requires excellent communication, organizational, and problem-solving skills, as well as flexibility to work various shifts, including overnights.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 <ul>
 <li>
 Greet, welcome, and assist guests in a friendly and professional manner throughout their stay.
 </li>
 <li>
 Handle all check-ins, checkouts, and reservation processes accurately and efficiently.
 </li>
 <li>
 Reconcile transactions and audit daily reports to ensure accuracy in financial and statistical data.
 </li>
 <li>
 Review and compile management reports, guest billings, and ledger transactions in a timely manner.
 </li>
 <li>
 Respond promptly to guest inquiries regarding services, facilities, and local attractions.
 </li>
 <li>
 Maintain proper operation of front desk systems and ensure adherence to property standards.
 </li>
 <li>
 Follow all cash handling, credit, and audit procedures in accordance with company policies.
 </li>
 <li>
 Maintain a clean and organized work area and ensure front desk and lobby standards are met.
 </li>
 <li>
 Attend all required meetings and training sessions, maintaining compliance with Reside standards.
 </li>
 <li>
 Support porterage and guest service functions when needed to exceed customer expectations.
 </li>
 <li>
 Communicate effectively with all departments to ensure guest satisfaction and operational efficiency.
 </li>
 <li>
 Report maintenance issues or safety hazards to the supervisor promptly. Perform other duties as assigned by management.
 </li>
 </ul>
 <ul>
 <li>
 To support our goal of exceeding customer expectations, the role may include acts of porterage for customer arrivals, requests, or service resolutions.
 
 
 </li>
 </ul>
 
 Supervisory Responsibilities
 
 
 
 <ul>
 <li>
 This position does not supervise any employees.
 </li>
 <li>
 May also provide cross-training for staff.
 
 
 </li>
 </ul>
 
 Travel
 
 
 
 <ul>
 <li>
 This position could require minimal travel, up to 5% of the time.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 
 What you&rsquo;ll bring:
 
 
 
 <ul>
 <li>
 High School diploma or equivalent required, college coursework in hospitality or a related field preferred, or equivalent experience.
 </li>
 <li>
 One year of experience in a hotel front office or related field preferred (overnight auditing experience a plus).
 </li>
 <li>
 Computer proficiency required; experience with front office or property management systems preferred.
 </li>
 <li>
 Customer service experience strongly preferred.
 
 
 </li>
 </ul>
 
 What We Are Looking For
 
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Strong attention to detail and accuracy in handling financial transactions.
 </li>
 <li>
 Ability to prioritize tasks and work independently or as part of a team.
 </li>
 <li>
 Proficiency in basic arithmetic and comfort with financial data.
 </li>
 <li>
 Problem-solving and critical thinking skills, with the ability to anticipate guest or operational needs.
 </li>
 <li>
 Professional appearance and demeanor consistent with company standards.
 </li>
 <li>
 Ability to maintain confidentiality of sensitive information.
 </li>
 <li>
 Willingness to cross-train and assist in other operational areas as needed.
 
 
 </li>
 </ul>
 
 Work Environment
 
 
 
 This role operates in a professional hotel setting, primarily at the front desk or in the lobby area. The position requires interaction with guests, management, and other staff, with varying noise levels and pace depending on occupancy. Overnight agents work in a quieter environment with increased focus on financial reconciliation and reporting.
 
 
 
 Physical Demands
 
 
 
 <ul>
 <li>
 Flexible and long hours may be required, including weekends, holidays, and overnight shifts.
 </li>
 <li>
 Light to sedentary work &mdash; occasionally exerting up to 20 pounds of force, and/or up to 10 pounds frequently to lift or move items.
 </li>
 <li>
 Must be able to stand or sit for extended periods and perform repetitive tasks using computers and office equipment.
 
 
 </li>
 </ul>
 
 Total Rewards
 
 
 
 What&rsquo;s in it for you:
 
 
 <ul>
 <li>
 Competitive Pay
 </li>
 <li>
 Commuter benefit
 </li>
 <li>
 Medical, Dental, and Vision Insurance
 </li>
 <li>
 401k and Employer Match
 </li>
 <li>
 Paid Holidays and Vacation Time
 </li>
 <li>
 Quarterly and Annual Success Share Bonus
 </li>
 <li>
 Wyndham discount
 </li>
 <li>
 Volunteer Program
 </li>
 <li>
 Tuition Reimbursement Program
 </li>
 <li>
 Learning &amp; Development Opportunities
 </li>
 <li>
 Employee Referral Program
 </li>
 <li>
 Employee Assistance Program
 
 
 </li>
 </ul>
 
 The Fine Print
 
 
 
 
 Work Authorization:
 
 
 
 The employee must be legally authorized to work in the United States.
 
 
 
 EEO Statement
 
 
 
 Reside and its affiliate brands are committed to respect and inclusion in our workplace. We are an equal opportunity employer that welcomes people from diverse backgrounds and experience, who bring their talent to our organization. We treat people with kindness and respect in all our dealings. We encourage people of all races, national origins, genders, gender identities or expression, political affiliations, religions, sexes, sexual orientations, veteran statuses, disabilities, and ages to join us.
 
 
 
 Other Duties
 
 
 
 Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job, but to describe the general nature of the job and a reasonable representation of its activities. Duties, responsibilities, and activities may change at any time with or without notice.
 
 
 
 Employment Verification
 
 
 
 In compliance with the Immigration Reform and Control Act of 1986, any offer of employment is conditional upon you presenting documents verifying your identity and legal authorization to work in the United States. Our organization utilizes E-Verify, an online system that verifies the eligibility of our employees to work in the United States by cross-referencing their information with government records. E-Verify ensures compliance with immigration laws and helps maintain a legal workforce.
 
 
 
 Background Checks
 
 
 
 Where permitted by law, as part of our hiring process, we perform comprehensive background checks on all potential employees. These checks include verifying employment history, checking references, and reviewing criminal records. Candidates will be informed and required to provide written consent before the background check is initiated. Any offer of employment is conditional upon completion of a background check with satisfactory results.
 
 
 
 Reside is a drug-free workplace.
 
 
 
 <ul>
 <li>
 Reside does not accept unsolicited resumes from 3rd Party agencies or recruiters.
 </li>
 </ul>
</div>

Front Desk Agent - Part Time

Innovative Clinical Research Institute, LLC

Job OverviewWe are seeking a highly motivated and detail-oriented Assistant Clinical Research Manager to join our dynamic research team. In this vital role, you will support the planning, execution, and oversight of clinical trials, ensuring adherence to regulatory standards and ethical guidelines. Your energetic approach will help drive research projects forward, facilitate compliance, and maintain high-quality data collection. This position offers an exciting opportunity to contribute to groundbreaking healthcare advancements while developing your expertise in clinical research management.Responsibilities<ul><li>Assist in coordinating all phases of clinical trials, from protocol development to study completion, ensuring timely progress and compliance with regulatory standards.</li><li>Supervise research staff and study coordinators, providing guidance on clinical procedures, documentation review, and data collection methods, and at the same time, step in as study coordinator when needed.</li><li>Monitor patient safety and well-being throughout the trial process, including blood sampling, patient monitoring, and adverse event reporting.</li><li>Review study documentation for accuracy and completeness, ensuring adherence to FDA regulations, ICH GCP guidelines, and clinical ethical standards.</li><li>Manage data entry and analysis using statistical software and ensure data management practices align with CDISC standards.</li><li>Oversee compliance with healthcare regulations and clinical quality assurance standards across all research activities.</li><li>Collaborate with cross-functional teams to ensure proper use of EMR systems and adherence to project timelines in a fast-paced research setting.</li></ul>Experience<ul><li>Proven supervising experience in a clinical research environment or healthcare setting.</li><li>Strong knowledge of medical terminology, clinical laboratory procedures, and blood sampling techniques.</li><li>Experience reviewing documentation for accuracy and compliance within clinical trials or research projects.</li><li>Familiarity with statistical software tools used for data analysis in clinical studies.</li><li>Understanding of FDA regulations, ICH GCP guidelines, and healthcare compliance standards related to clinical research.</li><li>Hands-on experience with EMR systems, project management tools, and data management platforms such as CDISC standards.</li><li>Certification in ICH GCP (Good Clinical Practice) from a recognized issuer is required; valid CA certification is preferred for applicable regions.</li><li>Demonstrated ability to manage multiple projects simultaneously while maintaining attention to detail and quality assurance standards.</li><li>Minimum 2 to 5 years clinical research experience</li><li>Foreign Medical Graduate or Bachelor's Degree</li></ul>Join us in advancing healthcare through innovative research! We are committed to fostering a collaborative environment where your skills can thrive while making a meaningful impact on patient care worldwide. All roles are paid positions that support your professional growth within a vibrant research community dedicated to excellence.Pay: $29.00 - $33.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Assistant Clinical Research Manager

University of Southern California

<div>Job ID REQ20178332 Category Nursing</div>
 <div>Clinical Research Regulatory Specialist - Operations
The University of Southern California (USC), founded in 1880, is one of the world&rsquo;s leading private research universities and the largest private employer in the City of Los Angeles. As a member of the Trojan Family, you will join a vibrant community of faculty, staff, students, and researchers dedicated to advancing knowledge, innovation, and excellence in education, research, and patient care.
Position Summary:
Reporting to the Assistant Director of Clinical Research Operations, the Regulatory Affairs Specialist is responsible for overseeing and managing the regulatory aspects of clinical research studies conducted through the Clinical Trials Office. This role independently manages complex, multi-phase clinical research protocols from study start-up through closeout, ensuring compliance with all applicable federal, state, local, sponsor, and institutional regulations governing human subjects research.
The Regulatory Affairs Specialist serves as the primary regulatory resource for non-cancer clinical trials and is responsible for coordinating, preparing, and maintaining regulatory documentation for industry-sponsored, federally funded, and investigator-initiated studies. The incumbent will lead regulatory-related study meetings, maintain investigator site files, ensure the timely collection and maintenance of essential documents, and support study teams in meeting all regulatory requirements throughout the lifecycle of a clinical trial.
This position plays a key role in developing and implementing processes that promote regulatory compliance, data integrity, and adherence to Good Clinical Practice (GCP), institutional standard operating procedures (SOPs), and University policies.
Key Responsibilities:
<ul><li>Manage all regulatory activities for assigned clinical research studies from study initiation through closeout.
</li><li>Prepare, submit, and track regulatory submissions, including Initial Applications, Amendments, Continuing Reviews, and Reportable Events to the Institutional Review Board (IRB), Food and Drug Administration (FDA), sponsors, and other regulatory agencies as required.
</li><li>Ensure timely reporting of regulatory submissions, adverse events, protocol deviations, and other reportable events in accordance with applicable regulations and study requirements.
</li><li>Maintain accurate and audit-ready investigator site files and essential regulatory documentation.
</li><li>Collaborate with Principal Investigators, study coordinators, sponsors, and research staff to ensure ongoing regulatory compliance.
</li><li>Serve as a liaison with regulatory and compliance entities, including the IRB, FDA, sponsor representatives, monitors, and external agencies.
</li><li>Participate in and lead study-related regulatory meetings, providing guidance on regulatory requirements and compliance considerations.
</li><li>Maintain accurate study information within the Clinical Trial Management System (OnCore) and electronic regulatory system (Florence).
</li><li>Develop and implement workflows and best practices that enhance regulatory oversight, documentation quality, and study compliance.
</li><li>Support audit and inspection readiness activities and assist with responses to regulatory findings, when necessary.
</li><li>Ensure adherence to Good Clinical Practice (GCP), institutional policies, sponsor requirements, and all applicable regulatory standards.
</li></ul>Required Qualifications:
<ul><li>Demonstrated experience preparing and submitting IRB applications, including Initial Reviews, Amendments, Continuing Reviews, and Reportable Events.
</li><li>Strong knowledge of clinical research regulatory processes and documentation requirements.
</li><li>Excellent interpersonal skills with the ability to build and maintain effective working relationships across the Health System.
</li><li>Exceptional organizational skills with meticulous attention to detail.
</li><li>Ability to effectively manage multiple priorities, adapt to changing demands, and meet critical deadlines in a fast-paced environment.
</li><li>Strong analytical and problem-solving skills, with the ability to identify issues, develop solutions, and implement corrective actions independently.
</li><li>Proven ability to exercise sound judgment, discretion, and independent decision-making.
</li><li>Excellent written and verbal communication skills.
</li><li>Ability to research, evaluate, interpret, and synthesize complex information and prepare clear, concise reports and correspondence.
</li><li>Strong customer service orientation and commitment to responsive stakeholder support.
</li><li>High level of professionalism, integrity, and discretion in handling confidential information.
</li><li>Ability to work independently while contributing effectively as part of a collaborative team.
</li><li>Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams) and virtual meeting platforms such as Zoom.
</li><li>Demonstrated ability to establish and maintain accurate files, records, and regulatory documentation.
</li><li>Experience working effectively with individuals from diverse cultural, educational, and professional backgrounds.
</li></ul>Minimum Qualifications:
<ul><li>High school diploma or equivalent combined with sufficient experience and demonstrated competencies required to successfully perform the duties of the position.
</li><li>Bachelor&rsquo;s degree preferred.
</li><li>Minimum of 3-5 years of clinical research regulatory experience as a Regulatory Affairs Coordinator (RAC) or Assistant Regulatory Affairs Coordinator, or an equivalent combination of education and experience.
</li></ul>Preferred Qualifications:
<ul><li>Working knowledge of federal, state, local, and institutional regulations governing clinical research and human subject protections.
</li><li>Experience supporting a variety of clinical trial types, including industry-sponsored, federally funded, cooperative group, and investigator-initiated studies.
</li><li>Research certification such as ACRP, SoCRA, CCRP, or equivalent.
</li><li>Current CITI Human Subjects Research certification.
</li><li>Demonstrated expertise in clinical research regulatory compliance, including Phase I-IV drug studies and medical device trials.
</li><li>Comprehensive understanding of IRB processes, FDA regulations, and regulatory requirements throughout the clinical trial lifecycle.
</li><li>Experience with Clinical Trial Management Systems (OnCore) and electronic regulatory systems (Florence) preferred.
</li></ul>Follows established USC and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan.
This position is remote. Work hours and remote days may be subject to change depending on business needs.
The annual range for this position is $75,968.95 - $ 101,364.43. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations 
 
Minimum Education: Bachelor's degree Addtional Education Requirements Combined experience/education as substitute for minimum education Minimum Experience: 2 years Addtional Experience Requirements Combined experience/education as substitute for minimum work experience Minimum Skills: Experience in clinical research compliance, regulatory research and/or operations in the academic or private sector. Experience with submissions to the Institutional Review Board and/or the Federal Drug Administration for Investigational Drugs and Devices (IND/IDE). Knowledgeable of Informational Conference on Harmonization-Good Clinical Practice (ICHGCP), Department of Health and Human Services (DHHS), Office of Human Research Protections (OHRP) and FDA regulations and procedures. Ability to evaluate the risks and benefits of different solutions, and proven problem-solving and decision-making skills to uncover causes of problems. Exemplary organization skills and attention to detail. Proven ability to interpret, analyze, and apply pertinent policies, procedures, regulations, and requirements. Deft interpersonal and diplomatic skills for communicating tactfully with all levels of staff and varied individuals and groups. Demonstrated experience developing communication plans, instructional materials and related content. Experience with office management communication software/tools (e.g., Google suite, Slack, Skype). Preferred Education: Bachelor's degree Preferred Experience: 3 years in clinical research compliance, regulatory research and/or operations in the academic or private sector Preferred Skills: Extensive experience in compliance oversight, coordination, monitoring, and/or auditing of clinical research studies and trials. Advanced knowledge of regulations governing human research.
<div>Job ID REQ20178332 Posted Date 07/30/2026</div></div>

Clinical Research Regulatory Specialist

Keck Medicine of USC

<div>Clinical Research Coordinator (eRegulatory Implementation Lead)
University of Southern California (USC)
Founded in 1880, the University of Southern California (USC) is one of the world's leading private research universities and the largest private employer in the City of Los Angeles. As a member of the Trojan Family, you will join a dynamic community of faculty, staff, students, and researchers dedicated to advancing knowledge, innovation, and excellence in education, research, and patient care.
Position Summary
The Department is seeking an experienced and highly motivated Clinical Research Regulatory Specialist to support both clinical trial operations and the implementation of a transformative electronic regulatory (eRegulatory) platform. Reporting to the Assistant Director of Clinical Research Operations , this individual will serve as the primary liaison between research teams, institutional leadership, and technology partners in the development, implementation, and optimization of the electronic Investigator Site File (eISF/eBinder) system.
This role offers a unique opportunity to lead digital transformation initiatives while ensuring regulatory compliance, operational excellence, and successful adoption of innovative clinical research technologies. The ideal candidate will combine strong clinical research experience with a passion for process improvement, training, and change management.
Key Responsibilities:
eRegulatory System Implementation and Development
<ul><li>Partner with departmental leadership to support the strategic implementation, configuration, and expansion of the selected eRegulatory platform.
</li><li>Design, map, and validate electronic binder structures, folder hierarchies, and user access permissions in alignment with industry standards and trial reference models.
</li><li>Collaborate with internal stakeholders and system implementation teams to configure workflows that support activities such as remote monitoring, electronic signatures, and eConsent processes.
</li><li>Standardize and centralize commonly used site documentation (e.g., CVs, medical licenses, FDA Form 1572s, training records) to improve efficiency and reduce duplication across studies.
</li><li>Identify opportunities to streamline regulatory processes and enhance operational effectiveness through technology-enabled solutions.
</li></ul>Training, User Support, and Leadership Collaboration
<ul><li>Serve as the departmental eRegulatory Super User and subject matter expert.
</li><li>Assist leadership in developing and maintaining standard operating procedures (SOPs), work instructions, and quick-reference guides related to eRegulatory processes.
</li><li>Provide training and ongoing support to Principal Investigators (PIs), sub-investigators, study coordinators, and research staff on system navigation, electronic signatures, document management, and task workflows.
</li><li>Facilitate onboarding sessions for new users and monitor adoption metrics to identify training needs and continuous improvement opportunities.
</li><li>Act as a resource for troubleshooting system issues and escalating concerns when appropriate.
</li></ul>Clinical Operations and Regulatory Compliance
<ul><li>Support Principal Investigators and study teams with study start-up, maintenance, continuing reviews, and close-out activities within the eRegulatory environment.
</li><li>Manage the electronic filing and maintenance of essential regulatory documents, including IRB approvals, protocol amendments, safety reports, and study correspondence, ensuring inspection readiness and audit-compliant documentation.
</li><li>Serve as a primary point of contact for clinical research associates (CRAs), monitors, and auditors, facilitating remote review of study records and electronic source documentation.
</li><li>Ensure adherence to FDA regulations, ICH-GCP guidelines, institutional policies, and sponsor requirements across all assigned studies.
</li><li>Promote a culture of quality, compliance, and continuous process improvement within the research program.
</li></ul>Minimum Qualifications:
Education
<ul><li>Bachelor's degree in Life Sciences, Health Administration, Public Health, or a related field.
</li><li>Equivalent combinations of education and experience may be considered in lieu of a degree.
</li></ul>Experience
<ul><li>Minimum of three (3) years of experience as a Clinical Research Coordinator, Regulatory Specialist, or related clinical research professional.
</li><li>Experience supporting multiple clinical trials and regulatory requirements in an academic medical center, hospital, or research setting preferred.
</li></ul>Technical Skills
<ul><li>Proficiency with Clinical Trial Management Systems (CTMS), Electronic Data Capture (EDC) systems, and electronic Investigator Site Files (eISF).
</li><li>Experience with Florence eBinders, Complion, or similar eRegulatory platforms strongly preferred.
</li><li>Demonstrated ability to learn and support new technologies and digital workflows.
</li></ul>Knowledge and Competencies
<ul><li>Strong understanding of FDA regulations, ICH-GCP guidelines, and clinical research compliance requirements.
</li><li>Excellent organizational, project management, and problem-solving skills.
</li><li>Exceptional attention to detail and ability to manage multiple priorities in a fast-paced environment.
</li><li>Strong interpersonal and communication skills with the ability to build consensus, influence adoption, and train diverse stakeholder groups.
</li><li>Commitment to delivering high-quality service and advancing operational excellence.
</li></ul>Follows established USC and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan.
This position is remote. Work hours and remote days may be subject to change depending on business needs.
The annual range for this position is $75,968.95 - $ 101,364.43 . When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
Minimum Education: Bachelor's degree
 
 
Addtional Education Requirements Combined experience/education as substitute for minimum education
 
Minimum Experience: 2 years
 
Addtional Experience Requirements Combined experience/education as substitute for minimum work experience
 
Minimum Skills: Experience in clinical research compliance, regulatory research and/or operations in the academic or private sector. Experience with submissions to the Institutional Review Board and/or the Federal Drug Administration for Investigational Drugs and Devices (IND/IDE). Knowledgeable of Informational Conference on Harmonization-Good Clinical Practice (ICHGCP), Department of Health and Human Services (DHHS), Office of Human Research Protections (OHRP) and FDA regulations and procedures. Ability to evaluate the risks and benefits of different solutions, and proven problem-solving and decision-making skills to uncover causes of problems. Exemplary organization skills and attention to detail. Proven ability to interpret, analyze, and apply pertinent policies, procedures, regulations, and requirements. Deft interpersonal and diplomatic skills for communicating tactfully with all levels of staff and varied individuals and groups. Demonstrated experience developing communication plans, instructional materials and related content. Experience with office management communication software/tools (e.g., Google suite, Slack, Skype).
 
Preferred Education: Bachelor's degree
 
 
Preferred Experience: 3 years in clinical research compliance, regulatory research and/or operations in the academic or private sector
 
Preferred Skills: Extensive experience in compliance oversight, coordination, monitoring, and/or auditing of clinical research studies and trials. Advanced knowledge of regulations governing human research. 
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu . Inquiries will be treated as confidential to the extent permitted by law.
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</li></ul>If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser:
https://wd5.myworkday.com/usc/d/inst/1$9925/9925$150974.htmld</div>

OUR HOUSE Grief Support Center

Reports to: Senior Clinical Coordinator - Spanish Community Program (SCP)About Us:At Our House, we are dedicated to providing compassionate grief support to individuals and families navigating the death of someone close. Our mission is to offer a supportive environment where people experiencing grief can find hope and healing.Position Overview:We are seeking a full-time Associate Clinical Coordinator who is passionate about supporting Spanish-speaking individuals and families through grief education, outreach, and community engagement. In this role, you will serve as an important bridge between Our House and the Latinx community by building relationships, increasing awareness of grief support services, and supporting access to culturally responsive grief resources.This position reports to the Clinical Coordinator - Spanish Community Program and works in close partnership with that role to ensure community engagement efforts are aligned with program structure, group capacity, participant needs, and agency priorities. While this role includes some clinical support responsibilities, its primary focus is outreach, education, presentations, partnerships, and community connection.This role is ideal for a clinician who enjoys public speaking, psychoeducation, relationship-building, community-based work, and expanding access to grief support.Salary Range: $85,000 to $90,000. Bilingual fluency in Spanish and English is required.Key Responsibilities:&middot; Community Outreach and Engagement: Develop and maintain relationships with community organizations, schools, agencies, healthcare providers, faith communities, and partners serving the Latinx community. Represent OUR HOUSE at community events, resource fairs, and networking opportunities including the NACG community to further connect SCP in the grief community and recruit group members and volunteers.&middot; Education and Presentations: Coordinate and conduct community presentations, On Site Grief Responses, workshops, and speaking engagements in Spanish to increase awareness of grief, bereavement support, and OUR HOUSE programs.&middot; Program Awareness and Access: Support outreach, marketing, and education efforts that increase access to Spanish-speaking grief support services. Assist in developing culturally responsive educational and outreach materials.&middot; Participant Engagement and Referral Support: Maintain contact with prospective participants and community partners to foster trust, engagement, and connection to OUR HOUSE services. Help connect community members to appropriate intake pathways and grief support resources.&middot; Support for Spanish-Speaking Groups: Facilitate or co-facilitate Spanish-speaking adult grief support groups as needed. Assist with pre-group appointments, participant onboarding, groupsetup, and ongoing participant support as needed under the direction of the Senior Clinical Coordinator - Spanish Community Program.&middot; Volunteer and Community Relationship Support: Primary contact for volunteer recruitment through engagement efforts connected to Spanish-speaking programs, particularly through community relationships and outreach channels.&middot; Collaboration with Program Lead: Work closely with the Clinical Coordinator - Spanish Community Program to ensure outreach activities support program goals, clinical standards, participant flow, and available group capacity.&middot; Participate in Camp Erin LA: Support a parent/guardian cabin in Spanish and helping to interpret the ceremonies and workshops as needed alongside Senior Clinical Coordinator.&middot; Administrative Responsibilities: Attend weekly clinical meetings, monthly staff meetings, supervision, and required agency events. Participate in occasional evening or weekend outreach and community engagement activities as needed.&middot; On-Call and Clinical Coverage: Participate in Evening On Call coverage for the Spanish Community Program (shared with the Senior Clinical Coordinator) and support broader clinical coverage as needed and as schedules allow.Qualifications:&middot; Empathy and Compassion: A genuine desire to support grieving individuals and families with warmth, sensitivity, cultural humility, and sound clinical judgment.&middot; Communication Skills: Strong verbal and written communication skills in both Spanish and English, including comfort with public speaking, presentations, and relationship-building across diverse community settings.&middot; Community Engagement Skills: Experience working with culturally diverse populations within the Latinx community and an ability to build trust with community partners, participants, and families.&middot; Organizational Abilities: Ability to manage outreach activities, presentations, participant follow-up, and administrative responsibilities in a dynamic environment.&middot; Experience and Education: Master&rsquo;s degree in psychology, social work, counseling, or a related field required, specifically License Eligible, Licensed, or Masters level (MSW or MS) not seeking hours towards licensure. Experience with community-based programming, grief support, group facilitation, or psychoeducation preferred.&middot; Additional Requirements: Flexible schedule required, including occasional evening and weekend events. Office located in West LA with weekly community driving involved; mileage reimbursement provided. Access to a personal vehicle is required.Why Join Us?:&middot; Make an Impact: Help expand access to grief support services within Spanish-speaking communities and strengthen awareness around grief and healing.&middot; Supportive Environment: Work within a compassionate, collaborative, and mission-driven team grounded in respect, inclusivity, and heart-centered care.&middot; Professional Growth: Access ongoing training, supervision, and opportunities for professional development in grief support, education, and community engagement.The above descriptions are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of this position, but they are intended to describe the general nature and level of work being performed by this position.Pay: $85,000.00 - $90,000.00 per yearBenefits:<ul><li>403(b)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Is your master's degree in social work, psychology, or counseling?</li></ul>Education:<ul><li>Master's (Required)</li></ul>Language:<ul><li>Spanish (Required)</li><li>English (Required)</li></ul>Work Location: Hybrid remote in Los Angeles, CA 90034

Associate Clinical Coordinator - Spanish Community Program

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Associate Clinical Coordinator - Spanish Community Program