administrator, association management & operations

administrative assistant

community manager

account manager

accounting manager

administrator, association management & operations Jobs in Chicago

community association manager

Endeavor Health

<div><p><b>Hourly Pay Range:</b></p>
$43.69 - $67.72 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.<p></p><p><b>
Position Highlights:</b></p><ul><li><p>
Position: Clinical Nurse Coordinator</p></li><li><p>
Location: Swedish Hospital</p></li><li><p>
Full time</p></li><li><p>
Hours: Evening Shift (3:00pm-11:30pm)</p></li><li><p>
Required Travel: no</p></li></ul><p></p><p><b>
What you will do:</b></p><p></p><p>
As the Clinical Nurse Coordinator you will assume a critical role in the coordination and management of clinical operations within your designated unit. You will lead a team of nursing staff, ensuring efficient patient care delivery, adherence to protocols, and the highest standards of patient safety and satisfaction. This position requires strong leadership skills, clinical expertise, and a commitment to excellence in healthcare.</p><p></p><p><b>
What you will need:</b></p><p></p><ul><li><p>
Education: Bachelors Degree/Nursing Required ; Masters Degree/Nursing or Healthcare Administration Preferred</p></li></ul><p></p><ul><li><p>
Certification: BLS from American Heart Association ; ACLA from American Heart Association</p></li></ul><p></p><ul><li><p>
Experience: 3 years/Clinical Nursing Experience, with at least 2 years in a supervisory or leadership role.</p></li></ul><p></p><p><b>
Benefits (For full time or part time positions):</b></p><ul><li><p>
Eligibility for our Annual Incentive Plan, which offers the potential to earn a certain percentage amount of your base salary based on organizational performance. (For AIP eligible positions)</p></li><li><p>
Premium pay such as shift, on call, holiday and more based on an employee&rsquo;s job (For eligible positions)</p></li><li><p>
Incentive pay for select positions</p></li><li><p>
Opportunity for annual increases based on performance</p></li><li><p>
Career Pathways to Promote Professional Growth and Development</p></li><li><p>
Various Medical, Dental, Pet and Vision options</p></li><li><p>
Tuition Reimbursement</p></li><li><p>
Free Parking</p></li><li><p>
Wellness Program Savings Plan</p></li><li><p>
Health Savings Account Options</p></li><li><p>
Retirement Options with Company Match</p></li><li><p>
Paid Time Off and Holiday Pay</p></li><li><p>
Community Involvement Opportunities</p></li></ul><p></p><p>
Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals &ndash; Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) &ndash; all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.</p><p></p><p>
When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.</p><p></p><p>
Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to &ldquo;help everyone in our communities be their best&rdquo;.</p><p></p><p>
Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.</p><p></p><p>
At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging&mdash;each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.</p><p></p><p>
EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.</p></div><p></p>

Clinical Nurse Coordinator - Swedish Hospital/Psych - Evening Shift

Western Alliance Bank

<div><p><b>Job Title:</b></p>
Vice President, Portfolio Manager<p></p><p><b>
Location:</b></p>
IL - Chicago LPO<p></p><p><b>
What you'll do:</b></p>
As Portfolio Manager III - Mid Market you'll be responsible for analyzing, structuring, underwriting, and coordinating the closing of major and complex loans in compliance with the Bank's lending policies and procedures. The Portfolio Manager will work with the Vice President, Commercial Banker to manage loans to ensure the credit risks are responsibly monitored and identified. You'll assist in attaining established Bank, region, and branch goals through active participation in underwriting and closing desirable credits with the Vice President, Commercial Banker. As a Portfolio Manager III - Mid Market you'll be responsible for assuring compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations.<ul><li>
Along with the Vice President, Commercial Banker interface with clients in-person, over the phone and email in order to assess their credit needs and determine the best structure and items needed for analysis.</li><li>
Gather and analyze necessary information to present along with the Relationship Manager, a financing request to senior management or Loan Committee for approval.</li><li>
Coordinate processing of approved loans; ensure loans are processed according to agreement, customer needs and conform to Bank lending policies; obtain sufficient information and/or documentation from customers; assist in solving problems relative to processing and servicing of loans within the Relationship Managers portfolio.</li><li>
Reinforce superior customer service through your own example along with appropriate follow-through with involved customers and employees.</li><li>
Handle various other underwriting, portfolio management and upkeep tasks and responsibilities related to new loan requests and/or the existing Relationship Managers portfolio.</li></ul><p></p><p><b>
What you'll need:
</b></p><ul><li>6+ years of related experience in Portfolio Management or similar field.</li><li>
Bachelor's degree or equivalent experience required.</li><li>
Intermediate to advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.</li><li>
Intermediate to advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.</li><li>
Intermediate to advanced knowledge of commercial credit and loan structuring, and pricing dynamics. Credit analyst training completed.</li><li>
Advanced speaking and writing communication skills.</li></ul><p></p>
Compensation: Salary range for new hires is generally $139,530.00 - $161,083.00 for Chicago, IL. Salary amount is determined by specific job location. In addition, the role may be eligible for annual bonus/incentives earned and restricted stock.<p></p><p><b>
Benefits you&rsquo;ll love:</b><br>
We offer all the important things you'd want &mdash; like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you&rsquo;ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!</p><p></p><p><b>
About the company:</b></p><p>
Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands &mdash; Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank &mdash; that remain part of the company&rsquo;s heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.</p><p></p><p>
Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.</p><p></p><p>
&copy; Western Alliance Bancorporation</p></div>

Vice President, Portfolio Manager

Ansonia Property Management, LLC

<p>Senior Community Manager &ndash; The Duncan</p><p>We&rsquo;re looking for an experienced Senior Community Manager to lead The Duncan, a beautiful Class A community in Chicago&rsquo;s West Loop.</p><p>This is a great opportunity for someone who enjoys leading a team, creating a polished resident experience, and taking ownership of a high-performing property. We&rsquo;re looking for a manager who is professional, approachable, organized, and confident &mdash; someone who can build strong relationships with residents and team members while keeping operations running smoothly.</p><p>In this role, you&rsquo;ll oversee:</p><ul><li>Day-to-day property operations</li><li>Leasing performance, renewals, and resident retention</li><li>Resident relations and overall resident experience</li><li>Financial performance, reporting, budgets, and delinquency</li><li>Vendor coordination and maintenance follow-up</li><li>Property presentation and Class A community standards</li><li>Leadership and support of the on-site team, including the Assistant Manager, Leasing Manager, janitorial team, and maintenance team</li></ul><p>The ideal candidate will have:</p><ul><li>Experience managing a luxury, Class A, or high-end residential property</li><li>Strong leadership, communication, and problem-solving skills</li><li>A polished, customer-service-focused approach</li><li>The ability to be professional, approachable, and firm when needed</li><li>Experience with leasing performance, renewals, budgets, reporting, and resident concerns</li><li>Yardi experience preferred</li></ul><p>The Duncan does include an affordable housing component, but ARO or voucher experience is not required. Experience with ARO, project-based vouchers, or similar programs is a plus.</p><p>An Illinois Leasing License is preferred, but not required at the time of hire. If needed, the license must be obtained within 60 days of hire and will be company-paid.</p><p>If you&rsquo;re a strong property management leader who takes pride in the resident experience, team culture, and property performance, we&rsquo;d love to connect.</p><p>Ansonia Property Management is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate based on race, gender, age, religion, national origin, disability, veteran status, sexual orientation, or gender identity.</p><p>Job Type: Full-time</p><p>Pay: $85,000.00 - $92,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Community Manager

Sidley Austin

<div><p>The Marketing Operations Senior Coordinator reports to the Marketing Analytics and Operations Senior Manager and works closely with the Marketing Analytics and Operations Senior Director and the Chief Marketing Officers to support the day-to-day management and operation of the marketing department. The Marketing Operations Senior Coordinator will support a wide variety of activities, including coordinating marketing team onboarding for new hires, maintenance of marketing intranet materials, coordinating the marketing mentoring program, preparation of reports, and production of presentations required by the marketing management team.</p>
<p></p><p>The Marketing Operations Senior Coordinator works closely with marketing, learning and development, and finance personnel to foster an environment that drives operational excellence. It is essential that the coordinator is detail oriented, collaborative, and willing to learn.</p>
<p></p><p><b>Duties and Responsibilities:
</b></p><ul><li>Coordinate with the Marketing Analytics and Operations Senior Manager to maintain the department&rsquo;s onboarding program by coordinating with key resources within Marketing and Learning &amp; Development to ensure marketing staff are trained as they join the team and/or change positions. This includes:</li>
<li>Working proficiently in Sidley&rsquo;s learning management system; adding or editing learning objects, canceling sessions where appropriate, generating reports, registering new hires in live events, and general troubleshooting</li>
<li>Updating resource materials, including process documentation and course materials to ensure content is accurate and up to date</li>
<li>Communicating with new hires and hiring managers the role-based onboarding schedules and transcripts using the pre-defined marketing onboarding curriculums</li>
<li>Coordinate membership and/or participation in professional associations such as the Legal Marketing Association (LMA) and related activities.</li>
<li>Support activities related to various department initiatives and protocols, including updates and maintenance to Frequently Asked Questions documents, training programs and projects that ensure effective governance, process improvement, and operational efficiencies.</li>
<li>Draft and input content into the firm&rsquo;s intranet content management system, including routine updates to the department&rsquo;s resource page and coordinate with appropriate stakeholders to ensure materials are up to date.</li>
<li>Coordinate with the Marketing Analytics and Operations Senior Manager and Procurement in the review of marketing contracts by leveraging past contracts and keeping track of deadlines.</li>
<li>Maintain department staff documentation including the organizational chart and department email distribution lists.</li>
<li>Assist with monthly department video conferences, including coordination with the Chief Marketing Officers and department leaders to manage logistics.</li>
<li>Assist in producing a variety of reports summarizing department activities, including graphs and visual presentations for internal teams.</li>
<li>Other duties as assigned.</li>
</ul><p></p><p><b>Education and/or Experience:
</b></p><p><b>Required:
</b></p><ul><li>At least three years of marketing-related experience</li>
<li>A Bachelor's degree from an accredited four year college or university</li>
<li>Strong organizational skills, attention to detail and ability to consistently meet deadlines on time</li>
<li>Excellent writing and proofreading skills</li>
<li>Demonstrated proficiency in Microsoft Word, PowerPoint, Excel and Outlook</li>
</ul><p></p><p><b>Preferred:
</b></p><ul><li>Legal marketing, professional services, or marketing operations specific experience</li>
<li>Proficiency with software applications, including learning management or customer relationship systems, and design tools for formatting graphs or other visuals</li>
</ul><p></p><p><b>Other Skills and Abilities:
</b></p><p>The following will also be required of the successful candidate:</p>
<p></p><ul><li>Strong organizational skills</li>
<li>Strong attention to detail</li>
<li>Good judgment</li>
<li>Strong interpersonal communication skills</li>
<li>Strong analytical and problem-solving skills</li>
<li>Able to work harmoniously and effectively with others</li>
<li>Able to preserve confidentiality and exercise discretion</li>
<li>Able to work under pressure</li>
<li>Able to manage multiple projects with competing deadlines and priorities</li>
</ul><p></p><p>#LI-JW1</p>
<p>#LI-Hybrid</p>
<p></p><p>The target salary range for this role is:</p>
$60,000 - $80,000 if located in Illinois
<p></p><p>Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits .</p>
<p></p><p>To perform this job successfully, an individual must be able to perform the Duties and Responsibilities above satisfactorily and meet the requirements. The requirements listed above are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email sidleytalentacquisition@sidley.com (current employees should contact Human Resources).</p>
<p></p><p>Sidley Austin LLP is an Equal Opportunity Employer.</p></div>

Marketing Operations Senior Coordinator

QUAD

<p>Location Chicago, Illinois Job Category Data Analytics Business Unit (brand) Rise Date posted 05/29/2026 Job ID 40767<br/>Rise is an award-winning, full-service Media Agency of Record that is backed by data and powered by people. We create omnichannel experiences using our proprietary tech stack and advanced analytics capabilities to help solve the unique struggles brands face today. This approach, with transparency at its core, specializes in omnichannel media, commerce and retail media, advanced in-home media, as well as content and creator marketing.<br/></p><p>We offer &quot;Risers&quot; the opportunity to work in an ever-evolving industry that will foster learning and development, provide an innovative work environment with diverse projects and clients, career advancement paths a collaborative team environment, corporate social responsibility initiatives, an inclusive and diverse culture, plus association with a reputable media agency. We're looking for talent like you who can continue to elevate our work and culture.<br/></p><p>Sr. Manager, Analytic Liaison (Direct Marketing)<br/></p><p>Role Overview<br/></p><p>The Sr. Manager, Analytic Liaison plays a key role in connecting Quad&rsquo;s Direct Marketing strategy, account teams, and Analytics function to ensure data is effectively applied across active client programs.<br/></p><p>This role focuses on translating analytic outputs into actionable insights, aligning analytics to campaign objectives, and supporting ongoing performance optimization. The individual works across teams to ensure clarity, consistency, and impact in how analytics are used within direct mail and integrated marketing programs.<br/></p><p>Key Responsibilities<br/></p><p>Analytics Coordination<br/></p><p>Partner with Direct Marketing strategy and account teams to define analytic needs aligned to campaign objectives and SOW requirements.<br/>Translate marketing strategies into clear analytic requests, including segmentation, test design, and performance measurement.<br/>Coordinate with Analytics teams to ensure timely, accurate delivery of outputs.<br/>Manage priorities across multiple client programs.<br/></p><p>Insight Translation &amp; Application<br/></p><p>Interpret analytic outputs and translate findings for the internal client-facing teams.<br/>Connect performance results to business outcomes, with a focus on direct mail effectiveness.<br/>Simplify complex analytics into clear messaging for account teams and clients.<br/>Ensure consistency in how insights are communicated across programs.<br/></p><p>Direct Mail Performance Optimization<br/></p><p>direct mail expertise to evaluate and improve:<br/>Audience targeting and segmentation<br/>Offer and creative testing strategies<br/>Response and conversion performance<br/>Support development and execution of test-and-learn frameworks.<br/>Partner with strategy teams to refine campaign approaches based on results.<br/></p><p>Client &amp; Account Support<br/></p><p>Support account teams in performance discussions, reporting, and business reviews.<br/>Participate in client conversations to explain results and recommendations as needed.<br/>Build confidence in analytics by ensuring outputs are relevant, clear, and actionable.<br/>Align analytic insights with client expectations and program goals.<br/></p><p>Cross-Functional Alignment<br/></p><p>Serve as a liaison between Analytics, Strategy, and Account teams.<br/>Ensure alignment between analytic outputs and campaign objectives.<br/>Identify and address gaps in data, reporting, or analytic support.<br/>Support consistent processes for integrating analytics into direct marketing programs.<br/></p><p>Qualifications<br/></p><p>Experience<br/></p><p>8+ years of experience in direct marketing, direct mail, marketing analytics, or related roles.<br/>Experience working closely with analytics teams in a marketing or agency environment.<br/>Background in client-facing roles supporting campaign performance and reporting.<br/></p><p>Employees can be expected to be paid an annualized salary range of $103,720-$140,000, based on variations in knowledge, skills, experience and market conditions.<br/></p><p>#LI-DP1<br/></p><p>We offer comprehensive benefits (opens in new window) for eligible employees including medical, prescription, dental and vision insurance, 401(k) retirement savings, paid time off, holidays and additional benefits.<br/></p><p>Rise and Quad are proud to be equal opportunity employers. We are committed to creating a place of belonging &mdash; a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Rise and Quad do not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Rise and Quad also prohibit harassment of applicants and employees based on any of these protected categories.<br/></p><p>Drug-Free Workplace<br/></p>

Sr Manager, Analytics, Analytic Liaison

Ponos Mgmt

<div><p><b>Organizational Overview</b></p><div>
Ponos Management Inc., is a physician-led, value-based healthcare organization committed to improving outcomes for individuals living with chronic, inflammatory, and immune-related conditions. Through compassionate care delivery, innovative treatment models, and data-informed clinical practices, Ponos Care focuses on improving health equity, enhancing patient outcomes, and reducing avoidable hospitalizations.</div><div></div><div><br>
The IL-LTSS Telephonic Case Manager supports Medicaid populations through proactive telephonic outreach, comprehensive assessments, and collaboration with interdisciplinary teams. This role helps ensure members receive appropriate LTSS and RPM services that promote independence and quality of life.</div><div></div><div><b><br>
Position Overview</b></div><div>
The IL-LTSS Telephonic Case Manager manages complex member caseloads requiring Long-Term Services and Supports (LTSS) and Remote Patient Monitoring (RPM). The role completes telephonic assessments, develops individualized care plans, and coordinates services addressing medical, behavioral health, and social determinants of health needs.</div><div></div><div><br>
The Case Manager partners with interdisciplinary teams, providers, and community organizations to ensure continuity of care, support safe transitions, reduce avoidable hospitalizations, and improve member outcomes.</div><div></div><div><br>
This role supports value-based care initiatives and ensures care management activities meet applicable regulatory, quality, and documentation standards, including NCQA and HEDIS requirements.</div><div></div><div><b><br>
Core Responsibilities</b></div><div><b>
Care Management &amp; Coordination</b></div><div><ul><li>
Complete comprehensive telephonic assessments for members receiving or applying for LTSS services</li><li>
Develop individualized care plans addressing medical, behavioral health, and social support needs</li><li>
Coordinate LTSS and clinical services with providers, specialists, and community-based organizations</li><li>
Facilitate continuity of care following hospital discharge and other care transitions</li><li>
Conduct ongoing outreach to monitor progress, reassess needs, and update care plans as indicated</li></ul></div><div></div><div><b><br>
LTSS Program Support</b></div><div><ul><li>
Coordinate LTSS applications and documentation requirements in partnership with the realignment team</li><li>
Partner with interdisciplinary teams to support eligibility reviews and service planning</li><li>
Review clinical documentation and submit required information to support LTSS determinations</li><li>
Coordinate waiver services and referrals to community-based programs to meet member needs</li></ul></div><div></div><div><b><br>
Remote Patient Monitoring (RPM) Coordination</b></div><div><ul><li>
Partner with RPM vendors to enroll eligible members and maintain effective monitoring workflows</li><li>
Track RPM engagement and adherence, and address barriers to device use and data capture</li><li>
Ensure timely communication and escalation between the care team and RPM partners for alerts and clinical concerns</li><li>
Triage and escalate high-risk findings per protocol, including RPM alerts and urgent clinical or behavioral health concerns</li><li>
Support implementation and optimization of RPM programs to improve outcomes and reduce avoidable utilization</li><li>
Train the Feet on the Street Team on RPM device setup, unboxing, and basic troubleshooting</li></ul></div><div></div><div><b><br>
Documentation &amp; Quality Reporting</b></div><div><ul><li>
Document assessments, outreach, care plans, and interventions accurately in the electronic health record (EHR)</li><li>
Ensure documentation meets organizational policies and regulatory and audit standards</li><li>
Identify and help close HEDIS care gaps and other quality performance measures</li><li>
Participate in quality improvement activities to strengthen care coordination outcomes</li></ul></div><div></div><div><b><br>
Interdisciplinary Collaboration</b></div><div><ul><li>
Collaborate with physicians, nurses, social workers, and other care team members to coordinate care</li><li>
Align services and resources across medical, behavioral health, and social needs</li><li>
Communicate member priorities, barriers, and care plan updates to the interdisciplinary team</li><li>
Promote integrated care coordination across LTSS, medical management, and RPM services</li></ul></div><div></div><div><b><br>
Program Development Support</b></div><div><ul><li>
Contribute to the development and maintenance of policies, procedures, and workflows for case management programs</li><li>
Identify opportunities to streamline care coordination, improve member experience, reduce avoidable utilization, and advance value-based care goals</li><li>
Participate in continuous improvement initiatives aligned with organizational goals and quality performance</li></ul></div><div><b>
Qualifications and Education</b></div><div><ul><li>
Active multistate Registered Nurse (RN) license required</li><li>
CCM certification preferred</li><li>
Minimum 2+ years of experience in care management, case management, or population health</li><li>
Experience supporting Medicaid populations or complex care environments preferred</li><li>
Knowledge of Long-Term Services and Supports (LTSS) programs</li><li>
Experience using electronic health record (EHR) systems</li><li>
Ability to manage complex caseloads in a remote work environment</li><li>
Strong communication and care coordination skills</li></ul></div><div><b>
EEO Statement</b></div><div>
We are an Equal Opportunity Employer and are committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity or expression), national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.</div><div></div><div><br>
We believe inclusion strengthens our organization and enhances our ability to serve members and communities nationwide. We are committed to providing reasonable accommodation for qualified individuals with disabilities throughout the recruitment and employment process.</div></div>

IL-LTSS Telephonic Case Manager

Walgreens

<div>In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Assists the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures.
<br>
Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers.
<br>
Models and delivers a distinctive and delightful customer experience.
<br>
<br>
<b>Job Responsibilities/Tasks
</b><br>
<br>
<b><i>Customer Experience</i></b>
<ul><li>Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.</li>
<li>Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).</li>
<li>Develops strong relationships with most valuable customers.</li>
</ul><b><i>Operations</i></b>
<ul><li>Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.</li>
<li>Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.</li>
<li>Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.</li>
<li>Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.</li>
<li>Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required. Takes customer to OTC aisle when possible to assist in locating products.</li>
<li>Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.</li>
<li>Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.</li>
<li>Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.</li>
<li>May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers.</li>
<li>Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities.</li>
<li>Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance.</li>
<li>Complies with all company policies and procedures; maintains respectful relationships with coworkers.</li>
<li>Completes special assignments and other tasks as assigned.</li>
</ul><b><i>Training &amp; Personal Development</i></b>
<ul><li>Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. Otherwise, earns PTCB certification as condition of promotion to senior technician.</li>
<li>Attends training and completes PPLs requested by Manager and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.</li><br>
</ul><br>
<br>
<b>Basic Qualifications</b>
<br>
<ul><li>PTCB or ExCPT certification (except in Puerto Rico)</li>
<li>One year of work experience as a pharmacy technician in a retail or hospital setting.</li>
<li>Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)</li>
<li>Requires willingness to work flexible schedule, including evening and weekend hours.</li>
<li>Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy, Health System Pharmacy locations, or in locations where this role is covered under a collective bargaining agreement)</li><br>
</ul><br>
<br>
<b>Preferred Qualifications</b>
<br>
<ul><li>Prefer to have prior work experience with Walgreens.</li>
<li>Prefer good math skills (counting, measuring and weighing medications).</li>
<li>Prefer basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line).</li>
<li>Prefer the knowledge of store inventory control.</li>
</ul>We will consider employment of qualified applicants with arrest and conviction records.
<br>
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An Equal Opportunity Employer, including disability/veterans.
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The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
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<b>Salary Range:</b> $20.5 - $27.5 / Hourly</div>
<br><div><h2 class="jobSectionHeader"><b>Benefits</b></h2>
<ul><li><h3 class="jobSectionHeader"><b>Health, dental and vision*</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Prescription coverage</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Retirement Savings Plan (401(k))</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Employee discount</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Work &amp; life resources</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Career development programs</b></h3></li>
</ul><ul><li>with a 30-hour work week</li></ul></div>

Senior Certified Pharmacy Technician

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