call center representative

enrollment agent i - regional mobile Jobs in New York

enrollment agent i - regional mobile

access center lead agent- fpa access center Jobs in New York

client service associate Jobs in New York

client service associate

client service ii representative- device maintenance Jobs in New York

contact center agent i

VNS Health

<div>Overview: This contact center agent, fully remote position provides efficient and courteous consumer service via various contact center technologies, such as chat, inbound/outbound calls, email, web, etc., to determine needs and to facilitate timely and appropriate services. Provides timely and effective customer service to prospective, external consumers and internal staff in accordance with departmental and VNS Health standards. Displays VNS Health's care and commitment to its members and patients by creating a positive consumer experience to include empathy, integrity, and agility. Responsibilities:

What We Provide<ul><li>
Referral bonus opportunities
</li><li>Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays</li><li>
Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
</li><li>Employer-matched 401k retirement saving program</li><li>
Personal and financial wellness programs
</li><li>Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care and commuter transit program
</li><li>Generous tuition reimbursement for qualifying degrees</li><li>
Opportunities for professional growth and career advancement and CEU credits
</li></ul>What You Will Do
<ul><li>Supports a designated line of business, initiating proficiency in a specific area of expertise within VNS Health.</li><li>
Receives and addresses consumer inquiries, resolving non-clinical issues and complaints across VNS Health, while fostering effective relationships with customers, physicians, hospitals, and internal contacts for prompt issue resolution.</li><li>
Demonstrates empathy, active listening, and clear communication with consumers to ensure their needs are understood and addressed, fostering a positive consumer experience.</li><li>
Establishes customer-focused relationships to ensure efficient issue resolution, staying updated on organizational changes through ongoing training and educational resources.</li><li>
Operates within contact center standards and metrics, fostering a collaborative culture by sharing best practices and identifying improvement opportunities to enhance the consumer experience.</li></ul>
Qualifications:

Education:
<ul><li>High School Diploma or equivalent required</li><li>
Bachelor's Degree in Communications, English, Public Relations or related field, or the equivalent preferred</li></ul> 
Work Experience:<ul><li>
Minimum of one year of customer service experience preferably in a health care setting required</li><li>
Excellent oral/verbal communication and customer service skills required</li><li>
PC skills including Microsoft Office</li><li>
Bilingual skills may be required as determined by operational needs</li></ul>
Pay Range: USD $17.49 - USD $21.80 /Hr.</div>

Contact Center Agent I

Metropolitan Commercial Bank

<div>Come Work With Us:

Metropolitan Commercial Bank (&quot;MCB&quot; or the &quot;Bank&quot;) is a New York City&ndash;based, full-service commercial bank providing tailored banking solutions to businesses, institutions, and individuals. Founded in 1999, MCB operates banking centers in Manhattan and Boro Park, Brooklyn, within New York City, as well as in Great Neck on Long Island, New York, and Lakewood, New Jersey. The Bank recently expanded to Miami, Florida with their newest Brickell banking center.

Metropolitan Commercial Bank offers a comprehensive suite of commercial, business, and personal banking products and services to small businesses, middle-market and corporate enterprises, private and public institutions, municipalities, and local government entities.

The Bank has earned national recognition for its financial performance, innovation, and strategic growth. The Bank was named one of Newsweek's Best Regional Banks in 2024 and 2025. Additionally, MCB recently received Editor's Choice recognition at the Banking Tech Awards USA for Digital Onboarding &amp; Omnichannel Banking and in 2026, the Bank earned Great Place To Work certification and received the Web Award Standard of Excellence for MCBankNY.com.

We are a client-focused organization that values technological innovation and excellence. A strong technical mindset, AI fluency, and adaptive skills are essential for our employees to effectively contribute to our mission and drive our success. We foster human&ndash;AI teaming and strong governance to ensure technology is used responsibly and in alignment with Bank policies and procedures. For more information about the Bank, please visit the Bank's website at MCBankNY.com. 


Position Summary:

Metropolitan Commercial Bank (the &quot;Bank&quot;) is seeking an Applied AI Analyst to support the design, configuration, testing, and monitoring of applied AI, Generative AI, machine learning, and agentic workflow solutions in a highly regulated banking environment. Working under the guidance of AI Scientists and in partnership with engineering, risk, and business teams, this role focuses on internal human-in-the-loop use cases such as AI-assisted loan documentation generation, fraudulent transaction detection models, policy and knowledge copilots, workflow automation, and other productivity solutions. A meaningful portion of the role is dedicated to AI solution intake and delivery support&mdash; learning new business domains, engaging business owners, preparing required documentation, and supporting vendor and risk reviews, so that solutions can be built and deployed under strict control gates and documentation standards aligned to internal and external regulations. The role emphasizes strong documentation, human oversight, privacy-by-design, cybersecurity, and disciplined lifecycle controls aligned to internal and external regulations. The role also emphasizes familiarity with Microsoft Foundry / Foundry Agent Service, approved Microsoft Copilot ecosystems, RAG architectures, and enterprise data platforms such as Snowflake.

Standard 4-day in-office requirement, 1 day remote (of your choosing)

Essential Functions &amp; Responsibilities

Applied AI solution development &amp; analysis:
<ul>
<li>Support AI Scientists in building, configuring, and testing applied AI/GenAI solutions for high-value banking use cases such as credit memo generation, policy/regulatory summarization, knowledge assistants, and internal productivity copilots.</li>
<li>Develop and refine prompts, grounding instructions, structured outputs, evaluation datasets, and Retrieval-Augmented Generation (RAG) pipelines using embeddings, vector search, document chunking, and metadata-driven retrieval.</li>
<li>Prepare and transform structured and unstructured data; assist with API integrations, notebooks, and repeatable workflows that improve quality, traceability, and analyst productivity.</li>
</ul>
Agentic workflow design &amp; orchestration:
<ul>
<li>Assist in designing and testing agentic workflows using approved enterprise platforms and frameworks, including multi-agent patterns, human-in-the-loop approvals, handoffs, and subagent / agents-as-tools designs.</li>
<li>Work with emerging interoperability patterns such as Model Context Protocol (MCP), tool / skill / plugin integration, and Agent-to-Agent (A2A) connectivity under supervision and within approved guardrails.</li>
<li>Document workflow steps, tool schemas, fallback logic, escalation paths, and safe disablement / rollback procedures for agentic and GenAI solutions.</li>
</ul>
Microsoft Foundry, Copilot, and enterprise platform enablement:
<ul>
<li>Support prototyping and evaluation in Microsoft Foundry / Foundry Agent Service and related Microsoft ecosystems (for example, Microsoft 365 Copilot) while partnering with Engineering and Data teams operating on Snowflake and other approved enterprise platforms.</li>
<li>Assist with prompt and agent configuration, retrieval integration, logging, model / tool versioning, and operational runbooks.</li>
</ul>
Evaluation, testing, and monitoring:
<ul>
<li>Create and execute test cases for accuracy, groundedness, hallucination, task completion, retrieval quality, bias/fairness, and basic adversarial or prompt-injection scenarios; escalate issues promptly.</li>
<li>Track KPIs/KRIs, output quality, drift indicators, and user feedback; maintain evidence needed for pilot reviews, production monitoring, and periodic reassessment.</li>
</ul>
AI governance, intake documentation, and cybersecurity/privacy controls:
<ul>
<li>Support AI use-case intake and governance processes by preparing required documentation (e.g., AI intake forms, model/system inventories, change-control artifacts, and audit-ready evidence packs) aligned to MCB's Trustworthy &amp; Responsible AI Principles and internal approval processes.</li>
<li>Learn domain and process context for new use cases by speaking with business owners and control partners; translate requirements into clear problem statements, data needs, user journeys, control gates, and documentation required to comply with internal and external regulations.</li>
<li>Support third-party / AI vendor due diligence by collecting and organizing evidence, reviewing vendor documentation, and helping risk-tier AI vendors and solutions in partnership with Third-Party Risk and Cyber/IT; act as an AI subject matter expert in providing an understanding of AI-specific risks.</li>
<li>Apply privacy-by-design, data minimization, access-control, and secure prompt/data handling practices; follow approved tooling and build standards.</li>
</ul>
Cross-functional partnership and continuous learning:
<ul>
<li>Communicate findings, limitations, and recommendations clearly to AI Scientists, managers, control partners (Model Risk, Compliance/Legal, Cyber/IT, Data Privacy), and business stakeholders; incorporate feedback quickly and accurately.</li>
<li>Contribute to playbooks, standard operating procedures, and reusable templates for prompts, evaluations, agent patterns, and workflow controls.</li>
</ul>
Innovation and best practices:
<ul>
<li>Stay current on practical applied-AI methods&mdash;including RAG, evaluation frameworks, agentic workflow design, MCP, A2A, and Microsoft Foundry capabilities&mdash;and recommend fit-for-purpose uses under established control gates.</li>
<li>Demonstrate sound judgment, curiosity, and willingness to learn from senior AI Scientists while promoting responsible AI, reproducibility, and disciplined execution.</li>
</ul>
Qualifications &amp; Skills:
<ul>
<li>2+ years of work experience.</li>
<li>Bachelor's degree in Computer Science, Data Science, Statistics, Engineering, Information Systems, Mathematics, or a related field is preferred. Relevant internships, apprenticeships, or comparable hands-on AI, analytics, or automation project experience will be considered.</li>
<li>Working knowledge of Python, SQL, notebooks, REST APIs, JSON/YAML, and version control (e.g., Git) for data analysis and AI workflow support.</li>
<li>Understanding of traditional machine learning model development and lifecycle concepts, including model training, data leakage prevention, testing/validation, monitoring, and common performance metrics for classification and regression.</li>
<li>Familiarity with LLM application patterns, including prompt engineering, structured outputs, function/tool calling, Retrieval-Augmented Generation (RAG), embeddings, and vector search.</li>
<li>Familiarity with Microsoft Foundry (including Foundry Agent Service), Microsoft 365 Copilot / Copilot Studio concepts, and approved enterprise data/AI platforms such as Snowflake.</li>
<li>Understanding of agentic workflow concepts such as MCP servers/tools, skills/plugins, subagents or agents-as-tools, handoffs, human-in-the-loop controls, and A2A integration patterns.</li>
<li>Ability to test and evaluate AI outputs for accuracy, groundedness, hallucination, retrieval quality, bias/fairness, and basic security misuse scenarios.</li>
<li>Working knowledge of model and data governance concepts, including documentation, monitoring, change control, inventories, audit trails, and three-lines-of-defense oversight in a regulated environment.</li>
<li>Strong written and verbal communication skills; ability to turn technical findings into clear summaries, test evidence, and action items for business and risk stakeholders.</li>
<li>Analytical, organized, and adaptable mindset; ability to learn quickly, manage multiple workstreams, and balance innovation with risk discipline.</li>
</ul>
Preferred Qualifications &amp; Skills
<ul>
<li>Financial services exposure in fraud, AML/KYC/CDD/EDD, underwriting, commercial banking, treasury, policy governance, or contact center analytics.</li>
<li>Hands-on experience with Microsoft Foundry / Foundry Agent Service, Azure AI Search or equivalent retrieval tooling, M365 Copilot / Copilot Studio, Snowflake, or similar enterprise AI platforms is a plus.</li>
<li>Experience with RAG architectures, vector databases / vector search, document chunking, metadata extraction, OCR/document understanding, and prompt engineering.</li>
<li>Exposure to agentic workflow patterns such as MCP tool integration, skills/plugins, handoffs, subagents, A2A, and evaluation frameworks for task completion and tool-call quality.</li>
<li>Familiarity with LangChain, Semantic Kernel, LangGraph, Microsoft Agent Framework, or similar orchestration libraries/frameworks is a plus.</li>
<li>Awareness of external regulations including SR 11-7, SR 23-4, AI use-case intake / inventory processes, privacy, cybersecurity, and third-party risk expectations in a regulated environment.</li>
<li>Ability to work in a constantly evolving environment.</li>
<li>Must have excellent written and verbal communication skills.</li>
<li>Demonstrate analytical, troubleshooting, and problem-solving skills.</li>
<li>The ability to learn new technologies quickly.</li>
<li>Self-directed individual with strong organizational and communication skills.</li>
<li>Ability to synthesize multiple sources of information with an understanding of the bigger picture needs and operations of the Bank.</li>
<li>Collaborative team player who can find practical solutions in a dynamic work environment.</li>
<li>Ability to handle ambiguity, manage multiple tasks at once, and shift effectively between priorities.</li></ul> 


Potential Salary: $120,000 - $150,000 annually

This salary range reflects base wages and does not include benefits, bonus, or incentive pay. Salary bands are purposefully wide ranging to encompass the different factors considered in determining where a candidate falls in the range, including but not limited to, seniority, performance, experience, education, and any other legitimate, non-discriminatory factor permitted by law. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed here.

Metropolitan Commercial Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</div>

Applied AI Analyst

<div>JOB SUMMARY:

HR Onboarding Specialist responsibilities include communicating company and position details to new hires before their start date, gathering necessary paperwork and scheduling first days. Responsibilities also include communicating with department hiring managers and HR staff to make sure all processes are in line with ICL&rsquo;s policies, along with background checks for all incoming candidates and related duties.

ESSENTIAL JOB FUNCTIONS:

Onboarding Tasks:
<ul>
<li>Act as the main point of contact for the candidates and hiring managers on all onboarding related matters;</li>
<li>Orchestrate the full new hire onboarding process, including oversight of functions involved in the onboarding process;</li>
<li>Communicate with hiring managers to set new hire start dates and keep new hires informed regarding their start date;</li>
<li>Reviews new hire files to ensure completeness of files. A new hires file should be complete within 3 months from the date they start working;</li>
<li>Ensure that new hires benefits package and are informed of deadlines of enrollments;</li>
<li>Maintain and update applicant onboarding status HRIS platform;</li>
<li>Verify all Professional Licenses on-line, request updated Licenses from new hires;</li>
<li>Build strong working rapport with department heads and hiring managers;</li>
<li>Send welcome letters to newly hired employees;</li>
<li>Send newly hired employees surveys using UKG Employee Voice;</li>
<li>Ensure all new hires receive their ID Cards, sign their offer letters and job descriptions and complete the I-9 process in person before their NEO start date;</li>
<li>Enter I-9 information into eVerify;</li>
</ul>
Background Checking Tasks:
<ul>
<li>Responsible for providing support to the Recruitment Manager in conducting background checks as part of the on-boarding process;</li>
<li>Input information into the HRIS system to start the background checks consisting of uploading background check form, Justice Center form, Justice Center, SCR, Code of Conduct, all documents for I-9 forms, etc.;</li>
<li>Schedule candidates for fingerprinting or drug testing;</li>
<li>Collect and enter candidates information into the State Child registry;</li>
<li>Enter candidate employment and education;</li>
<li>Collect results of PPD ;</li>
<li>Obtain Vaccine Cards or Medical/Religious exemption letters for review;</li>
<li>Provide updates to and regular interface with recruiting team to monitor status</li>
<li>Handle general human resources queries related to recruitment and onboarding;</li>
<li>Participates in special projects and performs other duties as assigned.</li>
</ul>
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:
<ul>
<li>Excellent communications skill, including being able to handle confidential information both oral and written; uses independent judgment and discretion;</li>
<li>Excellent organizational, communication, and time management skills;</li>
<li>Strong work ethic, attention to detail, and ability to complete tasks in a timely manner;</li>
<li>Strong interpersonal skills;</li>
<li>Ability to work independently as well as part of a team;</li>
<li>Ability to work with all levels of staff;</li>
<li>Must be able to learn company policies and procedures;</li>
<li>Proficiency in all Microsoft Office Suite products</li>
</ul>
QUALIFICATIONS AND EXPERIENCE:

Minimum:
<ul><li>A bachelor's or associate degree in human resources management or a related field</li>
<li>Experience as an onboarding specialist or in a similar HR role.</li>
<li>Experience with HRIS software</li>
</ul>
Preferred:
<ul><li>BA/BS, related HR experience preferred</li>
<li>Proficient with ATS system and UKG Pro preferred</li></ul></div>

Onboarding Specialist-HR512910

Public Partnerships LLC

<div>It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and &ldquo;self&rdquo; direct their own long-term home care. Our role as the nation&rsquo;s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services. Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at www.pplfirst.com).
Position Title:
Operations Associate 1 
Duties &amp; Responsibilities: 
Job Summary 
The Operations Associate I supports day-to-day operational performance by compiling, maintaining, and analyzing workforce and operational data that informs management decision-making. This role assists in developing and maintaining reports, dashboards, and ad hoc analyses that track staffing levels, productivity, and key operational metrics. The Operations Associate I prepares regular performance and disbursement reports, ensures data accuracy, and maintains detailed records related to agent and workforce information.
Working closely with operations leadership, this position helps monitor performance trends, supports reporting deadlines, and contributes to tools and processes that improve operational visibility and efficiency. The role requires strong attention to detail, organization, and the ability to work in a fast-paced environment while supporting continuous process improvement initiatives.
Key Responsibilities
Purchasing/Timesheet<ul><li>
Will be responsible for receiving purchase order requests</li><li>
Enter timesheets and invoices daily</li><li>
Analyzes staffing and production data to identify trends, variances, and opportunities for improvement.</li></ul>
Workforce Metrics &amp; Performance Management<ul><li>
Maintains and updates detailed staffing records, including agent schedules, extensions, program assignments, and productivity data.</li><li>
Achieve IPH goals</li></ul>
Operational Efficiency &amp; Process Improvement<ul><li>
Collaborates with management to identify and implement process improvements that enhance efficiency and data accuracy.</li><li>
Manages multiple deliverables and reporting schedules to ensure deadlines are consistently met in a fast-paced environment.</li><li>
Applies strong attention to detail, spreadsheet expertise, and Microsoft Office skills to streamline reporting and operational workflows.</li></ul>
Required Skills:<ul><li> 
Excellent accuracy and attention to detail.</li><li>Ability to work independently and as part of a team in a fast-paced environment with multiple deadlines.</li><li>Excellent written and oral communication skills.</li><li>Process-improvement oriented.</li><li>Excellent spreadsheet skills.</li><li>Strong Microsoft Office applications skills (preferably with Excel, Word, PowerPoint and Access).</li></ul>
Education: High school diploma or equivalent required; bachelor&rsquo;s degree preferred. Substantial professional experience may be considered in lieu of a formal degree.
Experience: 1-2 years&rsquo; experience in payroll and accounts payable operations or finance, preferably in an automated system environment.
Pay Rate: $19.24-$21.63
Working Conditions: Remote
The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified
PPL is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.
.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!</div>

POS Operations Associate-1

Notion

<div>
 
 About Us
 
 
 
 Notion helps you build beautiful tools for your life&rsquo;s work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email&mdash;with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money.
 
 
 In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays, Tuesdays, and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays.
 
 
 
 About The Role
 
 
 
 Collections Experience owns the product experience for Notion&rsquo;s database block and everything on top of it: properties, views, forms, permissions, and many more features. If you&rsquo;ve ever typed /database in a Notion page, you&rsquo;ve already used something our team built.
 
 
 We&rsquo;re hiring an experienced software engineer to accelerate our mission to build a flexible, reliable, and intuitive primitive that gives everyone the power to model their work exactly as they imagine&mdash; from simple lists to the most complex workflows.
 
 
 We&rsquo;re 8+ engineers, designers, and PMs across SF and NYC. You&rsquo;ll work across the stack in TypeScript, ship features that touch both the data model and the UI, and help shape where the database block goes next.
 
 
 
 What You'll Achieve
 
 
 
 <ul>
 <li>
 Design and ship new database properties and views that expand what people can model in Notion
 </li>
 <li>
 Design permission models that hold up at the scale of our largest customers
 </li>
 <li>
 Partner with the Agent team to grow what Notion Agent can do with databases, from tool development to eval-driven iteration
 </li>
 <li>
 Collaborate closely with product and design on features that are ambiguous up front and require strong technical judgment to scope
 </li>
 <li>
 Raise the bar on code review, testing, and technical design across the team
 
 
 </li>
 </ul>
 
 Skills You'll Need To Bring
 
 
 
 <ul>
 <li>
 10+ years shipping production software, with a strong track record of owning features end-to-end
 </li>
 <li>
 Fluency with TypeScript across both backend and frontend
 </li>
 <li>
 Strong product instincts: you can take a vague problem, propose a solid technical approach, and know when to cut scope
 </li>
 <li>
 Experience on systems where data model decisions have long-lived consequences (databases, permissions, collaborative editing, or similar)
 </li>
 <li>
 You don&rsquo;t need to be an AI expert, but you&rsquo;re curious and willing to adopt AI tools to work smarter and deliver better results.
 
 
 </li>
 </ul>
 
 Nice To Haves
 
 
 
 <ul>
 <li>
 Experience building database, spreadsheet, or workflow tools
 </li>
 <li>
 Background in permissions or authorization systems at scale
 </li>
 <li>
 Familiarity with AI/agent tooling, evals, or LLM-driven product experiences
 
 
 </li>
 </ul>
 We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you&rsquo;re excited about a role but your past experience doesn&rsquo;t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you&rsquo;re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.
 
 
 Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
 
 
 Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role&rsquo;s scope and complexity, and the candidate&rsquo;s experience and expertise, and may vary from the range provided below. For roles based in San Francisco or New York City, the estimated base salary range for this role is $272,000 - $320,000 per year.
 
 
 By clicking &ldquo;Submit Application&rdquo;, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion&rsquo;s Global Recruiting Privacy Policy and NYLL 144.
 
 
</div>

Software Engineer, Collections Experience

Soho House & Co

<div>
 
 The role&hellip;
 
 
 
 At Soho House the
 
 Front Desk, Overnight Agent
 
 assist with checking members in to the property and hotel guests into their room as well as streamline various inquiries, risks and other matters that arise. The Overnight Front Desk Agent is responsible for receiving payments and balancing cash at end of a shift. As a Front Desk Agent, you will be well-versed with the property layout, briefed on special offers (when applicable), restaurant/F&amp;B options and other amenities but not limited to gym, spa and shared workspace.
 
 
 A successful Front Desk Overnight Agent is hospitable by nature, pro-active, capable multi-tasker as well as level-headed, professional in demanding and fast paced environments.
 
 
 
 Main Duties
 
 
 
 <ul>
 <li>
 Responsible for shift breakdown and financial / accounting related inquiries (i.e. sending folios, fielding disputes, billing, receipts, refund requests) as well as walkout retrievals and keep all lost credit cards in safe
 </li>
 <li>
 Primary point of initial contact for members, guests and staff and must ensure all visitors are welcomed with open arms and provided with top-notch service from the moment they enter a Soho House &amp; Co property
 </li>
 <li>
 Expert in performing all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc.
 </li>
 <li>
 Answer incoming emails and inquires via various digital portals members and guests have access to as well as printing/scanning documents for members and guests joining us in rooms (hotel)
 </li>
 <li>
 Responsible for knowing any updates regarding hours of operation, reservation restrictions and matters that will result in change of workflow by communicating with all departments daily
 </li>
 <li>
 Comfortable discussing Soho House amenities, room types, room descriptions, rates and availability as well as suggesting room preferences that increase revenue stream and elevate guest experience
 </li>
 <li>
 Delegate support for members and guests to valet and luggage storage to the bell attendant and/or butler
 </li>
 <li>
 Team player with general phone etiquette and participate in Daily Shift briefings.
 
 
 </li>
 </ul>
 
 Required Skills/Qualifications
 
 
 
 <ul>
 <li>
 At least 1 year of similar role or customer service / facing role
 </li>
 <li>
 Must be okay with multi-tasking, answering high-volume phone lines and answering inquiries professionally (face to face), timely and to the best of your abilities.
 </li>
 <li>
 Quick learner or have OpenTable, Salesforce, Google Sheets and/or Opera
 </li>
 <li>
 Problem solving skills and bring conflict resolution to any anticipated or current matter
 </li>
 <li>
 Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
 </li>
 <li>
 Strong communication skills and ability to understand and follow written and verbal instructions
 </li>
 <li>
 Flexible schedule and ability to work nights, weekends and holiday&rsquo;s (as needed)
 
 
 </li>
 </ul>
 
 Physical Requirements
 
 
 
 <ul>
 <li>
 Must be able to seize, grasp, turn and hold objects with hands.
 </li>
 <li>
 Must be able to make periodical fast paced movements are required to go from one part of the property to others.
 </li>
 <li>
 Must be able to move, pull, push, carry or lift at least 30 pounds.
 </li>
 <li>
 Must be able to occasionally kneel, bend, crouch and climb is required.
 </li>
 <li>
 Must be able to perform physical activities such as lifting, cleaning, and stooping.
 </li>
 <li>
 Must be able to stand, walk, lift, and bend for long periods of time.
 
 
 </li>
 </ul>
 
 Why work with us...
 
 
 
 Soho House offers competitive compensation packages that feature global benefits and perks. Whether you&rsquo;re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
 
 
 <ul>
 <li>
 Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental &amp; Vision as well as Retirement fund with a 2% match
 </li>
 <li>
 Paid Time Off: Full- Time Employees have sick day's + vacation days
 </li>
 <li>
 Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
 </li>
 <li>
 Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
 </li>
 <li>
 Learning &amp; Development: An extensive range of internally and externally run courses are available for all employees.
 </li>
 <li>
 Cookhouse &amp; House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
 </li>
 <li>
 Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
 </li>
 <li>
 Team Meal: Whilst on duty in our Houses &amp; Restaurants you will be provided with a substantial meal free of charge.
 </li>
 </ul>
</div>

Overnight Front Desk Agent - Soho House New York

<div>
 
 The role&hellip;
 
 
 
 At Soho House, the
 
 Front Desk Agent
 
 , assist with checking members in to the property and hotel guests into their room as well as streamline various inquiries, risks and other matters that arise. The Front Desk Agent is responsible for receiving payments and balancing cash at end of a shift. As a Front Desk Agent, you will be well-versed with the property layout, briefed on special offers (when applicable), restaurant/F&amp;B options and other amenities but not limited to gym, spa and shared workspace.
 
 
 A successful Front Desk Agent is hospitable by nature, pro-active, capable multi-tasker as well as level-headed, professional in demanding and fast paced environments.
 
 
 
 Main Duties
 
 
 
 <ul>
 <li>
 Primary point of initial contact for members, guests and staff and must ensure all visitors are welcomed with open arms and provided with top-notch service from the moment they enter a Soho House &amp; Co property
 </li>
 <li>
 Expert in performing all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc.
 </li>
 <li>
 Answer incoming emails and inquires via various digital portals members and guests have access to as well as printing/scanning documents for members and guests joining us in rooms (hotel)
 </li>
 <li>
 Responsible for knowing any updates regarding hours of operation, reservation restrictions and matters that will result in change of workflow by communicating with all departments daily
 </li>
 <li>
 Handle all accounting related inquiries (i.e. sending folios, fielding disputes, billing, receipts, refund requests) as well as walkout retrievals and keep all lost credit cards in safe
 </li>
 <li>
 Comfortable discussing Soho House amenities, room types, room descriptions, rates and availability as well as suggesting room preferences that increase revenue stream and elevate guest experience
 </li>
 <li>
 Delegate support for members and guests to valet and luggage storage to the bell attendant and/or butler
 </li>
 <li>
 Team player with general phone etiquette and participate in Daily Shift briefings.
 
 
 </li>
 </ul>
 
 Required Skills/Qualifications
 
 
 
 <ul>
 <li>
 At least 1 year of similar role or customer service / facing role
 </li>
 <li>
 Must be okay with multi-tasking, answering high-volume phone lines and answering inquiries professionally (face to face), timely and to the best of your abilities.
 </li>
 <li>
 Quick learner or have OpenTable, Salesforce, Google Sheets and/or Opera
 </li>
 <li>
 Problem solving skills and bring conflict resolution to any anticipated or current matter
 </li>
 <li>
 Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
 </li>
 <li>
 Strong communication skills and ability to understand and follow written and verbal instructions
 </li>
 <li>
 Flexible schedule and ability to work nights, weekends and holiday&rsquo;s (as needed)
 
 
 </li>
 </ul>
 
 Physical Requirements
 
 
 
 <ul>
 <li>
 Must be able to seize, grasp, turn and hold objects with hands.
 </li>
 <li>
 Must be able to work on your feet for at least 8 hours.
 </li>
 <li>
 Fast paced movements are required to go from one part of the club to others.
 </li>
 <li>
 Must be able to move, pull, carry or lift at least 40 pounds.
 </li>
 <li>
 Occasionally kneel, bend, crouch and climb as required.
 
 
 </li>
 </ul>
 
 Why work with us...
 
 
 
 Soho House offers competitive compensation packages that feature global benefits and perks. Whether you&rsquo;re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
 
 
 <ul>
 <li>
 Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental &amp; Vision as well as Retirement fund with a 2% match
 </li>
 <li>
 Paid Time Off: Full- Time Employees have sick day's + vacation days
 </li>
 <li>
 Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
 </li>
 <li>
 Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
 </li>
 <li>
 Learning &amp; Development: An extensive range of internally and externally run courses are available for all employees.
 </li>
 <li>
 Cookhouse &amp; House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
 </li>
 <li>
 Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
 </li>
 <li>
 Team Meal: Whilst on duty in our Houses &amp; Restaurants you will be provided with a substantial meal free of charge.
 
 
 </li>
 </ul>
 In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.
 
 
 Pay Range
 
 
 $25&mdash;$25 USD
</div>

Front Desk Agent - Soho House New York

Explore 917+ Contact center agent i in New York this May. Find roles across top companies and apply now to boost your career.