customer experience executive Jobs in Istanbul

customer experience executive

account manager

account specialist

crm supervisor

customer admin & billing specialist Jobs in Istanbul

customer admin & billing specialist

customer advisor

<div>
 
 Company Description
 
 
 
 As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device &ndash; SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
 
 
 
 What We Offer
 
 
 
 Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply Now!
 
 
 The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.
 
 
 
 Who You&rsquo;ll Become
 
 
 
 A Solution Advisor works closely with our customers and prospects to identify and solve business challenges and meet their strategic objectives using SAP solutions. As a part of the sales team, a Solution Advisor is the &ldquo;subject matter expert&rdquo; responsible for the functional and technical knowledge within the sales cycle. A Solution Advisor provides deal support by participating in discovery sessions, executive meetings and presentations and delivers software demonstrations that help the customer understand SAP&rsquo;s unique value proposition. In addition to deal support, the Solution Advisor participates in marketing events to generate demand, leads Design Thinking sessions, and collaborates with the broader sales team to identify whitespace opportunities at existing accounts.
 
 
 
 What You&rsquo;ll Do
 
 
 
 As a Solution Advisor within the SAP Academy for Customer Success, you will be responsible to:
 
 
 Successfully complete a 10-month program that strengthens a foundation for a successful customer-facing career at SAP.
 
 
 Participate in experiential learning opportunities with colleagues from all over the world and acquire a wide variety of business, industry and SAP solution skills while working with emerging and cutting-edge technologies.
 
 
 Receive on-the-job training under the mentorship of a senior Solution Advisor colleague while working with our customers to gain real world experience and acquire the skills necessary to help guide our customers through their Digital Transformation journey.
 
 
 The program will enrich your knowledge of SAP and give you the professional experience to serve our customers. We offer full-time employment from day one with practical learning applications for your role. After successful completion of the program, you are expected to lead customer discovery sessions and survey activities to uncover business challenges and opportunities for innovation. You will create and deliver high impact and engaging software demonstrations that compel the customers to select SAP over other competitive offerings. You will also provide demand generation support through marketing events and deal execution support by responding to request for proposals.
 
 
 
 Solution Areas Focus
 
 
 
 SAP SuccessFactors (Human Capital Management - HCM) - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.
 
 
 
 What You Bring
 
 
 
 2-3 (Max 3 years) Years of professional experience (not including internships and part-time work) with a strong foundation in technical and business processes, exposure to relevant technologies/ solutions, and customer-facing skills.
 
 
 Technical and business process knowledge, combined with strong complex problem-solving skills, to support solution delivery and operational efficiency through hands-on experience with relevant technologies and industry-standard tools.
 
 
 A cooperative and productive approach to working relationships, internally and externally.
 
 
 A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
 
 
 An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
 
 
 A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
 
 
 Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
 
 
 Proficiency in English to engage with our global network.
 
 
 The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.
 
 
 
 About SAP Academy For Customer Success
 
 
 
 The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.
 
 
 
 
 Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions &mdash; all while learning in a dynamic environment and earning competitive pay and benefits.
 
 
 #SAPAcademyforCustomerSuccess
 
 
 #SAPCSCareers
 
 
 
 SAP'S DIVERSITY COMMITMENT
 
 
 
 To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
 
 
 SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to HR Direct (Americas: hrdirectamericas@sap.com, APJ: hrdirectapj@sap.com, EMEA: careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis.
 
 
 
 #SAPNextGen
 
</div>

Solution Advisor Associate - SAP Academy for Customer Success - Türkiye

MAD Parfumeur

<div>
 
 As the
 
 Retail HR Business Partner (HRBP)
 
 , you will play a key role in supporting retail store teams, area managers, and beauty advisors across multiple locations. You will serve as a strategic HR advisor, driving people strategies that enhance the customer experience, promote brand integrity, and support high-performance teams in a fast-paced, beauty-driven environment. Your partnership will help ensure that retail employees reflect the values and vision of the brand while contributing to commercial success.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 HR Strategy &amp; Business Alignment
 
 
 <ul>
 <li>
 Partner with regional and store leadership to align HR initiatives with business performance goals specific to cosmetics retail.
 </li>
 <li>
 Use HR data (e.g., turnover, productivity, sales per employee) to influence decisions and drive improvements.
 </li>
 </ul>
 
 
 Talent Acquisition &amp; Onboarding
 
 
 <ul>
 <li>
 Collaborate with recruitment to attract diverse, brand-aligned retail talent for beauty advisor and store leadership roles.
 </li>
 <li>
 Oversee onboarding and cultural integration of new hires, ensuring training reflects both product knowledge and customer service expectations in cosmetics.
 </li>
 </ul>
 
 
 Employee Relations &amp; Culture
 
 
 <ul>
 <li>
 Act as the first point of contact for HR-related issues within retail locations.
 </li>
 <li>
 Provide expert guidance on employee relations, disciplinary matters, and conflict resolution.
 </li>
 <li>
 Promote an inclusive, customer-centric culture in-store and back-of-house.
 </li>
 </ul>
 
 
 
 
 
 Performance &amp; Development
 
 
 <ul>
 <li>
 Coach store managers on performance management, employee motivation, and team engagement.
 </li>
 <li>
 Identify high-potential talent and support succession planning for store leadership and beauty advisor career growth.
 </li>
 <li>
 Facilitate learning programs that emphasize customer experience, skincare/makeup product knowledge, and selling skills.
 </li>
 </ul>
 
 
 Engagement &amp; Retention
 
 
 <ul>
 <li>
 Drive initiatives that enhance employee morale, reduce turnover, and reward top-performing beauty advisors.
 </li>
 <li>
 Support brand activations and recognition events that foster a strong team and brand identity.
 </li>
 </ul>
 
 
 Compliance &amp; HR Operations
 
 
 <ul>
 <li>
 Ensure HR policies are clearly communicated, consistently applied, and legally compliant.
 </li>
 <li>
 Support audits, employee files, and ensure health, safety, and labor law adherence (including scheduling compliance for beauty retail).
 </li>
 <li>
 Partner with payroll and HR systems teams to resolve employee queries.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field (Master&rsquo;s a plus).
 </li>
 <li>
 5+ years of HR experience, preferably in
 
 retail
 
 or
 
 cosmetics/beauty
 
 environment.
 </li>
 <li>
 Solid knowledge of retail labor practices, especially in high-traffic environments (e.g., department stores, beauty counters, flagship stores).
 </li>
 <li>
 Strong communication and coaching skills.
 </li>
 <li>
 Ability to influence and collaborate with field leadership and store teams.
 </li>
 <li>
 Willingness to travel regularly to stores and regional locations (25&ndash;40%).
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications:
 
 
 <ul>
 <li>
 Experience supporting luxury beauty brands or cosmetics counters
 </li>
 <li>
 Passion for beauty, skincare, or cosmetics retail.
 </li>
 <li>
 Familiarity with retail HRIS systems
 </li>
 </ul>
 
 
</div>

Retail Human Resources Business Partner

Lavixo

International Sales Specialist (English &ndash; French &ndash; Japanese &ndash; Korean &ndash; Malay/Indonesian &ndash; Thai)Location: Istanbul, Turkey (On-site) Company: LavixoAbout LavixoLavixo is a well-established company operating in the online finance sector for over 10 years. We are expanding our international team and seeking motivated International Sales Specialists who are fluent in one of the following languages:<ul><li>English (For Foreigners)</li><li>French</li><li>Japanese</li><li>Korean</li><li>Malay/Indonesian</li><li>Thai</li></ul>No prior experience in the investment industry is required. Our comprehensive training program, delivered by experienced team leaders, will fully support your professional development. This position is an excellent opportunity for candidates who want to build a long-term career in the fast-growing online investment sector.What We Offer<ul><li>Young, dynamic, and international working environment</li><li>Career advancement opportunities within the company</li><li>Full training in online finance and investment tools</li><li>Opportunity to develop and strengthen foreign language skills</li><li>Competitive fixed salary + performance-based bonuses (paid in USD)</li></ul>Responsibilities<ul><li>Monitor financial markets and stay up to date with market developments</li><li>Communicate with investors when necessary to provide relevant market information</li><li>Provide guidance on capital market instruments and ensure consistent follow-up</li><li>Analyze investor needs, expectations, and risk profiles to recommend suitable investment solutions</li></ul>Qualifications<ul><li>Fluency in at least one of the following languages:</li></ul>English (For Foreigners) / French / Japanese / Korean / Malay&ndash;Indonesian / Thai<ul><li>Strong communication skills and customer-oriented approach</li><li>Ability to work effectively in a team</li><li>Proficiency in MS Office programs</li></ul>How to ApplyIf you&rsquo;re aiming to build a solid career in a rapidly growing industry and want to be part of an international, high-performing team &mdash; we&rsquo;d love to hear from you! Apply now and join us at Lavixo.&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;Maa&#351;: 70.000,00TRY - 120.000,00TRY ayl&#305;k

Account Specialist (English [For Foreigners Only] – French – Japanese – Korean – Malay – Thai)

Fiba Perakende Grubu

<div>
 
 
 Description &amp; Requirements
 
 
 
 
 
 
 
 Who We Are:
 
 
 
 
 
 
 lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
 
 
 
 
 
 
 Job Summary
 
 
 
 
 
 
 Sales Advisor role is the foundation of our success as an organization. They are experts in creating world-class customer service, or guest experience, in our retail stores. They are responsible for engaging and connecting with our guests, sharing top-quality product education, and speaking authentically about our community and culture.
 
 
 
 
 
 
 Sales Advisor will work at our store located in Akasya AVM as Part Time.
 
 
 
 
 
 
 
 Key Responsibilities Of The Job
 
 
 
 
 
 
 
 Guest (i.e., Customer) Experience
 
 
 
 
 
 <ul>
 <li>
 Interact with guests to ensure a great guest experience in a manner that values guests&rsquo; time.
 </li>
 <li>
 Assess guests&rsquo; needs to provide customized, effective purchase and return solutions and support.
 </li>
 <li>
 Provide technical product education by articulating the value and benefit of the product.
 </li>
 <li>
 Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards.
 </li>
 <li>
 Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
 </li>
 <li>
 Receive guest feedback and partner with store leadership to take appropriate action and &ldquo;make it right&rdquo; for guests.
 </li>
 </ul>
 
 
 
 
 
 Working With Others
 
 
 
 
 
 <ul>
 <li>
 Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
 </li>
 <li>
 Establish supportive and productive relationships with all team members.
 </li>
 <li>
 Collaborate with team members to ensure optimal guest experience and support store operations.
 </li>
 </ul>
 
 
 
 
 
 Operations
 
 
 
 
 
 <ul>
 <li>
 Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.
 </li>
 <li>
 Use in-store technology to support store operations and provide positive guest experiences.
 </li>
 <li>
 Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
 </li>
 <li>
 Understand and adhere to people safety policies and procedures to maintain a safe work environment.
 </li>
 <li>
 Perform work in accordance with applicable policies, procedures, and laws or regulations.
 </li>
 </ul>
 
 
 
 
 
 Key Skills &amp; Core Values You Bring
 
 
 
 
 
 <ul>
 <li>
 Inclusion &amp; Diversity: Creates/supports an inclusive environment that values/celebrates differences
 </li>
 <li>
 Integrity/Honesty: Behaves in an honest, fair, and ethical manner
 </li>
 <li>
 Guest Experience: Enjoys working and connecting with, understanding, and helping guests
 </li>
 <li>
 Personal Responsibility: Accepts responsibility/accountability for actions; is dependable
 </li>
 <li>
 Self-Awareness: Is aware of how words or actions may be perceived by or affect others
 </li>
 <li>
 Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives
 </li>
 <li>
 Enthusiasm: Is enthusiastic about one&rsquo;s own work; looks for ways to make work fun and engaging
 </li>
 </ul>
 
 
 
 
 
 Job Requirements
 
 
 
 
 
 
 
 Eligibility
 
 
 
 
 
 <ul>
 <li>
 Must be 18 years of age or older
 </li>
 <li>
 Must have min. Intermediate level of English
 </li>
 <li>
 Have sports background is plus
 </li>
 <li>
 Have min. 1 year experience as Sales Advisor / Consultant ( preferably experienced with luxury brands)
 </li>
 </ul>
 
 
 
 
 
 Availability
 
 
 
 
 
 <ul>
 <li>
 Willing to work a flexible schedule including evenings, weekends, and holidays
 </li>
 </ul>
 
 
 
 
 
 Job Assets (i.e., nice to have; not required)
 
 
 
 
 
 <ul>
 <li>
 Education: Min. Associate degree or student, BA'degree or student ( sports school is plus)
 </li>
 </ul>
 
 
</div>

lululemon Part Time Sales Advisor (Educator)-Akasya

Fortinet

<div>Location: Istanbul, Turkey
The Channel System Engineer plays a critical role in driving success with our channel partners, acting as a trusted technical advisor and solution architect. The role supports our channel sales efforts by engaging with partners and clients to demonstrate the technical value of our products, design custom security solutions, and provide technical enablement. You&rsquo;ll work closely with both internal teams and external channel partners to ensure the successful integration, deployment, and ongoing support of our cybersecurity solutions.
 Key Responsibilities:
<ul><li>Technical Pre-Sales Support:
<ul><li>Provide technical expertise and guidance during partner and customer pre-sales engagements, including product demos, POCs (Proof of Concepts), and presentations.
</li><li>Work closely with channel sales teams to understand customer requirements and design custom security solutions tailored to their needs.
</li><li>Address partner technical queries and concerns, offering practical solutions to ensure alignment with business goals.
</li></ul></li><li>Channel Partner Enablement:
<ul><li>Conduct training and technical enablement sessions for channel partners, equipping them with the knowledge to sell and implement our cybersecurity products effectively.
</li><li>Collaborate with marketing and product teams to create and deliver technical training materials, documentation, and toolkits for partner education.
</li><li>Stay up-to-date with the latest cybersecurity products, technologies, and trends to be a technical thought leader for partners.
</li></ul></li><li>Solution Design &amp; Architecture:
<ul><li>Work with channel partners to architect and design security solutions based on our product portfolio, including threat detection, firewall, endpoint security, and cloud security.
</li><li>Provide support in configuring, implementing, and troubleshooting solutions, ensuring seamless integration into the client&rsquo;s environment.
</li></ul></li><li>Technical Account Management:
<ul><li>Serve as a technical advisor for key channel partners, providing ongoing post-sales support and consultation to maximize product adoption and customer satisfaction.
</li><li>Collaborate with partners on complex customer requirements, ensuring the right cybersecurity strategies are implemented.
</li><li>Act as the bridge between the channel partner and the internal support or R&amp;D teams to resolve technical issues promptly.
</li></ul></li><li>Collaboration &amp; Cross-Functional Support:
<ul><li>Liaise with the product management and R&amp;D teams to communicate customer feedback and influence product development.
</li><li>Support channel partners with insights and recommendations on how to optimize deployments, integrations, and configurations for maximum performance.
</li><li>Assist in the creation of technical marketing content such as whitepapers, case studies, and product guides to support channel efforts.
 </li></ul></li></ul>Required Qualifications:
<ul><li>Educational Background:
<ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field. Equivalent work experience may be considered.
</li></ul></li><li>Experience:
<ul><li>Minimum of 5 years of experience in system engineering, solution architecture, or technical support roles within the cybersecurity or IT industry.
</li><li>Experience working in a pre-sales capacity with channel partners or VARs (Value Added Resellers).
</li><li>Strong understanding of cybersecurity products and services, including firewalls, VPNs, IDS/IPS, SIEM, endpoint security, and cloud security.
</li></ul></li><li>Technical Skills:
<ul><li>Hands-on experience with network security technologies, system architecture, and protocols.
</li><li>Proficiency in working with Linux/Unix, Windows, and cloud platforms (AWS, Azure, GCP).
</li><li>Knowledge of scripting languages such as Python or Bash is a plus.
</li><li>Certifications such as CISSP, CEH, CCNA Security, or other relevant cybersecurity certifications is a plus.
</li></ul></li><li>Soft Skills:
<ul><li>Strong presentation and communication skills, with the ability to translate complex technical concepts into business value.
</li><li>Exceptional problem-solving skills and the ability to work independently in a fast-paced environment.
</li><li>Ability to build strong relationships and collaborate effectively with cross-functional teams and external partners.
 </li></ul></li></ul>Fortinet is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.</div>

Channel Systems Engineer

OREDATA

<div>
 
 
 OREDATA is a Digital Transformation &amp; IT Consulting firm with 10+ years of proven expertise and hundreds of successfully implemented projects across the EMEA region. When you join the OREDATA team, you'll be working hand-in-hand with experts focused on tackling digital, operational, analytical &amp; data science challenges with the greatest impact. We foster collaboration with proximity, an agile and autonomous approach and best practices and guiding principles.
 
 
 Read more: https://medium.com/@oredata-engineering
 
 
 Apply and be part of our exciting journey!
 
 
 As a CSM, you are the first line of defense against churn and the primary driver of high-quality, long-term revenue. Your mission is not just to maintain relationships, but to act as a
 
 deeply informed technical consultant
 
 who monitors customer health, interprets complex usage data, and proactively positions Oredata's high-margin Services as critical solutions to our clients' most urgent Data, AI, and Cloud challenges.
 
 
 
 Key Responsibilities:
 
 
 
 Customer Onboarding:
 
 <ul>
 <li>
 Conduct thorough onboarding sessions to ensure smooth transitions and successful deployments
 </li>
 <li>
 Establish clear expectations and SLAs to set the foundation for a strong partnership
 </li>
 </ul>
 
 Customer Relationship Management:
 
 <ul>
 <li>
 Build and maintain strong relationships with key stakeholders at customer organizations
 </li>
 <li>
 Proactively identify and address customer needs and pain points
 </li>
 <li>
 Serve as a trusted advisor, providing strategic guidance on technology adoption and best practices
 </li>
 </ul>
 
 Support and Managed Services:
 
 <ul>
 <li>
 Oversee the delivery of high-quality support and managed services
 </li>
 <li>
 Monitor critical KPIs, such as SLAs and customer satisfaction metrics
 </li>
 <li>
 Collaborate with technical teams to resolve issues promptly and effectively
 </li>
 </ul>
 
 Business Reviews &amp; Ensuring Client Success:
 
 <ul>
 <li>
 Conduct regular business reviews (at least quarterly) to review performance, discuss strategic initiatives, and identify opportunities for growth
 </li>
 <li>
 Present insights and recommendations to drive customer success
 </li>
 </ul>
 
 Advocacy and Follow-up:
 
 <ul>
 <li>
 Advocate for customer needs within the organization, ensuring timely resolution of issues
 </li>
 <li>
 Follow up on action items and commitments to ensure accountability
 </li>
 </ul>
 
 Renewal Management:
 
 <ul>
 <li>
 Identify renewal opportunities and proactively engage with customers to secure long-term partnerships
 </li>
 <li>
 Develop and execute renewal strategies to optimize revenue and customer satisfaction
 </li>
 </ul>
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Proven experience in customer success, account management, or a similar role
 </li>
 <li>
 Strong understanding of cloud technologies, particularly Google Cloud Platform
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels
 </li>
 <li>
 Strong analytical skills and attention to detail
 </li>
 <li>
 Ability to manage multiple priorities
 </li>
 <li>
 A passion for customer satisfaction and a commitment to delivering exceptional service
 
 </li>
 </ul>
 
 If you are a highly motivated and results-oriented individual who thrives in a fast-paced environment, we encourage you to apply. Join our team and make a significant impact on our customers' success.
 
 
 
 
 Why Oredata?
 
 
 <ul>
 <li>
 Remote working and flexible time off
 </li>
 <li>
 Opportunity to get company paid Professional Certificates (Google Cloud Platform, Confluent Kafka, etc)
 </li>
 <li>
 Access to Online Training Platforms (Udemy, Pluralsight, A Cloud Guru, Coursera, etc.)
 </li>
 <li>
 Opportunity to work on international projects
 </li>
 <li>
 Private Health Insurance
 </li>
 <li>
 Birthday Leave Policy
 </li>
 <li>
 Dynamic work ecosystem where you can take initiative and responsibility
 </li>
 <li>
 Open communication, flexibility and start-up spirit
 </li>
 <li>
 Learning &amp; Development opportunities for both personal and professional growth
 
 </li>
 </ul>
 
 
 Ki&scedil;isel verileriniz i&scedil;e al&inodot;m s&uuml;recinin y&uuml;r&uuml;t&uuml;lebilmesi amac&inodot;yla veri sorumlusu s&inodot;fat&inodot;yla &scedil;irketimiz Oredata Yaz&inodot;l&inodot;m A.&Scedil;. taraf&inodot;ndan i&scedil;lenecektir.
 
 Ki&scedil;isel verilerinizin i&scedil;lenmesi ve haklar&inodot;n&inodot;zla ilgili detayl&inodot; bilgiye https://oredata.com/personal-data-protection-policy/ ba&gbreve;lant&inodot;s&inodot; &uuml;zerinden ula&scedil;abilirsiniz.
 
 
 
 
 
 Requirements
 
 
 
 
 
 Required Technical Skills &amp; Experience
 
 
 
 Technical competency in Data, AI, and Cloud is critical for success in this role, requiring a depth that enables the interpretation of complex platform usage and the delivery of architectural recommendations.
 
 <ul>
 <li>
 
 Deep Analytical and Technical Solution Capability:
 
 The ability to interpret complex GCP, Data, and AI usage metrics, track key customer health indicators, and generate data-backed recommendations for optimization. This skill set must support the proactive delivery of technical risk assessments and solution architecture recommendations to maintain account stability
 </li>
 <li>
 
 Cloud Fluency (GCP Focus):
 
 Strong functional understanding of core Google Cloud Platform (GCP) services, infrastructure, and billing models to advise customers on cost optimization and efficient resource utilization
 </li>
 <li>
 
 Value Quantification:
 
 Proficiency in creating meaningful, data-driven reports and dashboards that clearly articulate the ongoing financial and operational value Oredata delivers to the customer
 </li>
 <li>
 
 Tool Proficiency:
 
 Experience working within CRM systems (Salesforce preferably) , customer success platforms, and data analytics tools for reporting and tracking Customer Health Scores
 
 </li>
 </ul>
 
 
 Required Soft Skills &amp; Behavioral Traits
 
 
 <ul>
 <li>
 
 Risk Management Mindset:
 
 Innate ability to prioritize tasks based on revenue risk and maintain calm under the pressure of high revenue concentration
 </li>
 <li>
 
 Customer Advocacy:
 
 Possesses a genuine, proactive mindset and commitment to becoming a trusted advisor, always prioritizing the customer's long-term success over short-term gains
 </li>
 <li>
 
 Strategic Relationship Builder:
 
 Highly effective at navigating multi-level customer organizations (from end-users to C-level executives) to secure commitment and identify expansion opportunities
 </li>
 <li>
 
 Conflict Resolution:
 
 Proven aptitude for problem-solving and mediating technical or contractual challenges between the customer and internal Engineering teams
 </li>
 </ul>
</div>

Customer Success Manager

Procter & Gamble

<div><div><div>Do you have a real passion for winning? How would you like to help develop the strategy and improve the business model of global company?</div><div> 
If you have analytical &amp; strategic skills and are looking for an exciting job which will allow you to grow personally and professionally, then come and join our Sales Organization and make an impact to drive business as Account Manager!</div><div>
As Account Manager, you will have the opportunity to strategically partner with our customers to develop and lead join value for both companies and will contribute on our customers&rsquo; decisions in critical business areas by using conceptual selling techniques and data-based presentations. This role involves making recommendations on sales fundamentals; such as, distribution, pricing, shelving and merchandising strategies which drives superior shopping experience based on consumer research that gives us insight into what enables shoppers&rsquo; purchase behavior.</div><div> 
Some of your responsibilities would include:</div><div><ul><li>
Build, sell, implement, and evaluate business plans to enable profitable business and category growth</li></ul></div><div><ul><li>
Provide input into retailer category strategy as a thought leader to help them winning in long term</li></ul></div><div><ul><li>
Collaborate with multi-functional teams (Marketing, Finance, Logistics, Operations, among others) to develop customer strategies and plans</li></ul></div><div><ul><li>
Translate Business Plans into concrete selling stories for the customer</li></ul></div><div><ul><li>
Develop productive working relationships with key customer contacts and sell mutually helpful business plans</li></ul></div><div><ul><li>
Turn raw data and insights into actionable plans and strategies</li></ul></div><div><ul><li>
Use analytical tools and integrate various data systems to develop new insights</li></ul></div><div> 
You will need to:</div></div><div><div><ul><li>
Serve as a trusted business advisor.</li></ul></div><div><ul><li>
Help by innovating new solutions to business and field challenges as a thought leader.</li></ul></div><div><ul><li>
Own and lead strategic customer accounts.</li></ul></div><div><ul><li>
Execute best in class category strategies and business plans to win disproportionally</li></ul></div><div><ul><li>
Participate in diverse, multi-functional teams.</li></ul></div></div></div>

New Grads 2026: Sales Account Manager

Explore 550+ Customer advisor in Istanbul this November. Find roles across top companies and apply now to boost your career.