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customer experience specialist

Work From Home Co.

<div>
 This is a remote position.
 
 
 We are seeking a motivated and detail-oriented
 
 Remote Guest Experience Specialist
 
 to join our remote team. In this role, you will assist customers with inquiries, scheduling, account updates, and service coordination while delivering a high level of professionalism and care. This position is ideal for someone who enjoys helping people, solving problems, and working in a fast-paced remote environment. You will serve as a key point of contact for customers, ensuring a smooth and positive experience from initial request through follow-up support.
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Previous experience in customer service, hospitality, call center, or administrative roles preferred
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Comfortable working independently in a remote environment
 </li>
 <li>
 Basic computer skills and ability to learn new systems quickly
 </li>
 <li>
 Reliable internet connection and a distraction-free workspace
 </li>
 <li>
 Strong attention to detail and organizational skills
 </li>
 <li>
 Positive attitude and solution-focused mindset
 
 
 </li>
 </ul>
 Key Responsibilities
 
 
 <ul>
 <li>
 Respond to customer inquiries via email, chat, and phone in a timely and professional manner
 </li>
 <li>
 Assist with service requests, scheduling updates, and general account support
 </li>
 <li>
 Provide clear information about available services and options
 </li>
 <li>
 Maintain accurate records using internal systems and CRM tools
 </li>
 <li>
 Resolve basic customer concerns and escalate complex issues when necessary
 </li>
 <li>
 Follow internal processes to ensure quality and consistency
 </li>
 <li>
 Support team initiatives and ongoing customer experience improvements
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Benefits
 
 
 <ul>
 <li>
 Remote work flexibility
 </li>
 <li>
 Competitive pay with performance-based opportunities
 </li>
 <li>
 Flexible scheduling options
 </li>
 <li>
 Ongoing training and professional development
 </li>
 <li>
 Supportive and collaborative team environment
 </li>
 <li>
 Advancement opportunities based on performance
 
 
 </li>
 </ul>
 
 Equal Opportunity
 
 
 
 We celebrate diversity and are committed to creating an inclusive environment for all team members. All qualified applicants will be considered without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, or disability.
 
 
</div>

Remote Guest Experience Specialist

Aman

<div>
 
 Location Overview
 
 
 
 Join our team in Aman New York. East meets West and old meets new. Manhattan&rsquo;s iconic Crown Building is reimagined as Aman New York, where the city&rsquo;s original architectural splendour and Aman&rsquo;s harmonious design language collide, reimagining the inimitable tranquillity of Aman in the heart of Manhattan&rsquo;s midtown. With a year-round Garden Terrace, flagship Aman Spa and spacious suites all among the largest in the city.
 
 
 
 Role
 
 
 
 The Aman Customer Engagement Specialist (ACES) will be key to designing and delivering a transformational and elevated experience to our guests. ACES will be among the first compassionate hosts that welcome our guest to Aman New York. This position will handle a variety of tasks including incoming correspondence to the hotel, correspondence relating to Food and Beverage, Spa, Front Office, Concierge, Aman Club, Guest Services, Housekeeping, and any other departments designated by hotel leadership.
 
 
 This position has an hourly compensation rate of $37.38.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Focus on the full guest experience by utilizing conversational and professional language, interpersonal skills, inter-departmental knowledge and technology.
 </li>
 <li>
 Responds to and confirms all guest bookings requests in a prompt, courteous and accurate manner according to Aman standards.
 </li>
 <li>
 Respond to emails, phone, and text/chat requests for booking information, confirmations, and additional details as it relates to all guests&rsquo; request.
 </li>
 <li>
 Maintains full knowledge of hotel suites and guest rooms, rates, packages/programs, experiences, amenities, facilities, outlets and services.
 </li>
 <li>
 Maintains full knowledge of all technology and systems to capture required information for each department that is supported.
 </li>
 <li>
 Maintains records and files for all internal and external hotel booking correspondence.
 </li>
 <li>
 Handle and personally ensure detailed recording of guest preferences in appropriate profile maintenance technologies.
 </li>
 <li>
 Work collaboratively with room operations, Spa and F&amp;B to process outlet bookings according to established procedures.
 </li>
 <li>
 Assists with and prepares group rooming lists and arrival details. Build group resume and communication for operational teams.
 </li>
 <li>
 Perform any other reasonable duties as required by the Management Team.
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 Graduate of Hotel School or College Degree is a plus.
 </li>
 <li>
 Multi-tasking and time-management skills, with the ability to prioritize tasks.
 </li>
 <li>
 Experience working in sales or customer service, preferably in the hospitality or travel industries.
 </li>
 <li>
 At least 2-3 years&rsquo; experience in hospitality or guest services.
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Applicants should be detail-oriented, and demonstrate a commitment to guest service.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 At Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.
 
 
 <ul>
 <li>
 Comprehensive and generously-subsidized health benefits program
 </li>
 <li>
 Safe Harbor 401K Plan
 </li>
 <li>
 Complimentary Stays at other Aman properties
 </li>
 <li>
 Discounts at Aman New York restaurants and Aman Retail online store
 </li>
 <li>
 Wellness events throughout the year
 
 
 </li>
 </ul>
 If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to apply to join us on our journey.
</div>

Aman Customer Engagement Specialist - Aman New York

International Cosmetics & Perfumes, Inc.

<div>
 
 
 
 
 POSITION:
 
 Fragrance Specialist (Mizensir)
 
 
 REPORTS TO:
 
 General Manager, Mizensir Boutique
 
 
 STORE LOCATION:
 
 Mizensir Boutique, Prince Street
 
 
 
 
 
 
 
 
 Welcome to Kering Beaut
 
 
 
 
 
 
 &eacute;
 
 
 
 
 
 
 
 &ndash;
 
 
 
 
 
 
 Established in 2023, Kering Beaut&eacute; aims to create value for the Group and its Houses. In June 2023, Kering Beaut&eacute; announced that it had signed an agreement to acquire historic high-end fragrance house Creed; founded in 1760 it is known for its distinctive collections of timeless and sophisticated perfumes, including the iconic&nbsp;
 
 Aventus
 
 . This acquisition represents a major step for Kering Beaut&eacute;. It perfectly complements Kering's existing portfolio, and immediately gives Kering Beaut&eacute; a significant presence.
 
 
 
 
 
 
 
 
 
 Kering is committed to building a diverse workforce. We believe diversity in all its forms &ndash; gender, age, nationality, culture, religious beliefs and sexual orientation &ndash; enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.&nbsp;
 
 
 
 
 
 
 
 
 
 
 Why Work With Us? We care about our team members,
 
 
 
 
 
 and we offer a competitive rate of $28
 
 ,
 
 benefits such as medical, dental, vision, 401(k), paid time off, employee discounts and much more!
 
 
 
 
 
 
 CORE RESPONSIBILITIES
 
 
 
 <ul>
 <li>
 
 
 Champion and driving the Customer Experience and holding exceptional standards while supporting out of home base sales.
 
 
 </li>
 <li>
 
 
 Drive retail sales plan at the store level by exhibiting accountability for overall function of the Mizensir Sales Team including support to achieve sales plan in all designated stores in market.&nbsp;
 
 
 </li>
 <li>
 
 
 Responsible for productivity by achieving personal sales goals to promote Mizensir and intersell including pre-sale and launch goals set by manager.&nbsp;
 
 
 </li>
 <li>
 
 
 Support and execute action plans based on market calendar to maximize sales, including executing presell launches and events in stores while partnering with management.
 
 
 </li>
 <li>
 
 
 Responsive for engaging with customers to build and promote brand awareness.&nbsp;
 
 
 </li>
 <li>
 
 
 Supporting monthly morning meetings; Department Wide Meetings, Store Wide Meetings, and Out of Home-base Meetings in conjunction with management and work collaboratively.
 
 
 </li>
 <li>
 
 
 Partner closely with manager and team to drive all aspects of the business.
 
 
 </li>
 <li>
 
 
 Accountable for event presell, goals and set up.
 
 
 </li>
 <li>
 
 
 Communicate / escalate all store, counter, product concerns to manager or appropriate person.&nbsp;
 
 
 </li>
 <li>
 
 
 Open and close/set up the store.
 
 
 </li>
 </ul>
 
 
 
 REQUIREMENTS
 
 
 
 <ul>
 <li>
 
 
 Minimum of 3 years of relevant and strong retail sales experience; fragrance, beauty or luxury goods preferred.
 
 
 </li>
 <li>
 
 
 Relevant experience demonstrating strong sales experience and proficiency in the retail/fragrance industry.
 
 
 </li>
 <li>
 
 
 Experienced and comfortable with working within a retail environment and building relationships.&nbsp;
 
 
 </li>
 <li>
 
 
 Excellent verbal &amp; written communication skills; strong interpersonal skills.
 
 
 </li>
 <li>
 
 
 Possesses strong attention to detail, event planning and organizational skills to support business needs.
 
 
 </li>
 <li>
 
 
 Possesses good technical computer skills, keyboarding and is knowledgeable of various reporting tools and systems.
 
 
 </li>
 <li>
 
 
 Flexible and adaptable to changing priorities with the ability and willingness to multi-task.&nbsp;
 
 
 </li>
 <li>
 
 
 Physical ability to move in store including kneeling, stooping, carrying, bending, twisting etc.; ability to lift to 25lbs.
 
 
 </li>
 </ul>
</div>

MIZENSIR Full-Time Fragrance Specialist, NYC Boutique, NY

Nestig

<div>
 
 
 Company Overview
 
 
 
 
 Nestig is a direct-to-consumer brand with a mission to create the most delightful place to shop for children&rsquo;s spaces. Our brand is synonymous with quality, care, and trust, offering customers a seamless shopping experience and exceptional products for their little ones. As one of the fastest-growing consumer brands since 2021, Customer Experience (CX) is essential to our culture, and we believe this is a key part of what sets us apart from the competition. We strive to offer above-and-beyond support to customers as they are thinking about buying our products and after they have made their purchase.&nbsp;
 
 
 
 
 
 
 
 Department Overview
 
 
 
 
 As a key member of the CX team, you will report directly to the
 
 
 Manager, Customer Experience
 
 
 and collaborate closely with management, operations, and product teams. Your role will be essential in enhancing our customers&rsquo; experience at every touchpoint, ensuring they feel heard, understood, and valued. You&rsquo;ll help us deliver world-class support while continuously refining our processes to scale and improve our customer interactions.
 
 
 
 
 
 
 
 This full-time position will be based out of our NYC office in Flatiron, with no flexibility for remote full-time.
 
 
 
 
 
 
 
 What You'll Do:
 
 
 
 
 
 <ul>
 <li>
 
 Own the end-to-end process of solving customer issues
 
 
 , providing sound communication and reassurance via live chat, email, phone, and direct message and collaborating with cross-functional teams to resolve concerns efficiently;
 
 </li>
 <li>
 
 Demonstrate strong communication skills,
 
 
 both written and verbal, to ensure clear, empathetic, and effective interactions with customers, while fostering an atmosphere of support and trust;
 
 </li>
 <li>
 
 Quickly become a product expert
 
 
 in our categories to answer all customer questions, from wallpaper to car beds, safety testing to assembly;
 
 </li>
 <li>
 
 Be a fierce advocate for our customers
 
 
 by pushing for continuous improvement in our products and processes, voicing customer feedback, and suggesting solutions that raise the bar.&nbsp;
 
 </li>
 <li>
 
 Provide data-driven insights and reporting
 
 
 to management to help track the evolution of our customer experience and drive improvements;
 
 </li>
 <li>
 
 Take initiative to improve the customer experience
 
 
 by regularly analyzing customer feedback, identifying pain points, and proactively finding ways to enhance the customer journey.
 
 </li>
 </ul>
 
 
 
 
 
 What You&rsquo;ll Need
 
 
 
 
 
 <ul>
 <li>
 
 1-2+ years experience in a similar, customer-facing role, ideally within an early-stage, growth-oriented company
 
 </li>
 <li>
 
 Must be able to work onsite in our New York office in Flatiron three (3) days a week [Monday, Wednesday, Thursday]
 
 </li>
 <li>
 
 Excellent communications skills, both verbal and written
 
 </li>
 <li>
 
 A passion for all things CX &mdash; you like helping people and problem solving; you&rsquo;re comfortable talking with folks from all walks of life and have a strong sense of empathy that encourages our customers to seek help and support
 
 </li>
 <li>
 
 Comfort with the ambiguity of changing priorities, and the flexibility to embrace new ideas within a fast-paced environment&nbsp;&nbsp;
 
 </li>
 <li>
 
 Demonstrated ability to autonomously manage multiple assignments at once, while meeting deadlines and analyzing impact
 
 </li>
 <li>
 
 A willingness to roll up your sleeves and wear multiple hats
 
 </li>
 <li>
 
 Self-starter with a can-do, team-oriented attitude and ability to stay calm under pressure
 
 </li>
 <li>
 
 Ability to embody and exercise
 
 Nestig's Core Values
 
 in all facets of the business
 
 </li>
 <li>
 
 Legal authorization to work in the USA
 
 </li>
 </ul>
 
 
 
 
 
 Why You&rsquo;ll Love Working Here!
 
 
 
 
 
 <ul>
 <li>
 
 Comprehensive benefits, including medical, dental, and vision insurance for you and your loved ones&nbsp;
 
 </li>
 <li>
 
 Twenty-one (21) days of paid time off (PTO) per year, so you can take your well-earned R&amp;R
 
 </li>
 <li>
 
 401(k) plan with company match
 
 </li>
 <li>
 
 Flexible Work From Wherever (WFW) Policy &mdash; up to five (5) weeks of remote work per year
 
 </li>
 <li>
 
 Monthly wellness, IT, and commuter stipend
 
 </li>
 <li>
 
 WFW stipend, so you are able to create a comfortable working environment at home
 
 </li>
 <li>
 
 Annual education stipend, because we are always learning
 
 </li>
 <li>
 
 Nestig discount, so you can treat you, your family &amp; loved ones!
 
 </li>
 <li>
 
 Paid parental leave of sixteen (16) weeks after six (6) months of employment
 
 </li>
 </ul>
 
 
 
 
 
 Nestig is an equal opportunity employer, meaning that we do not discriminate based upon race, religion, national origin, gender identity, age, sexual orientation, or any other protected class. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees.
 
 
</div>

Customer Experience Associate I

JPMorganChase

<div>JOB DESCRIPTION 
The CX Insights team integrates customer intelligence, journey analytics, and solution delivery to drive measurable improvements across the Card business. Operating horizontally across all P&amp;L owners and functional partners, the team creates a unified view of customer friction, competitive positioning, and experience health. Our mandate is to identify, quantify, and resolve customer pain points while steering the organization toward a multi-year, future-state CX vision grounded in competitive insights and data-driven strategy. Structured around three core pillars&mdash;Customer VOC &amp; Journey Analytics, CX Solution Orchestration, and CX Strategy &amp; Vision&mdash;the team acts as the connective tissue across the business, accelerating delivery and embedding disciplined CX thinking into strategy, planning, and execution.
Role Overview: 
This role offers an exciting opportunity to deepen your expertise in customer experience insights, collaborating across Consumer and Community Banking to drive meaningful improvements for our customers.
As a Senior Associate within the CX Insights team, you will leverage a variety of data sources, analytical tools, and research methods to develop a strong understanding of the Card &amp; Connected Commerce customer journey. You will help identify pain points, uncover trends, and support the translation of insights into actionable recommendations that inform strategy and enhance the customer experience.
Key Responsibilities:<ul><li>
Aggregate and analyze CX data from multiple sources to identify key trends, pain points, and opportunities across Card &amp; Connected Commerce.</li><li>
Synthesize findings into clear, actionable insights for business partners and leadership.</li><li>
Monitor and interpret NPS and other customer feedback metrics, highlighting challenges and recommending solutions.</li><li>
Collaborate with cross-functional teams to prioritize and implement CX improvements.</li><li>
Proactively communicate insights and recommendations to stakeholders, ensuring alignment and driving action.</li><li>
Support the development of business cases for CX initiatives based on data-driven insights.</li></ul>
Required Qualifications, Capabilities, and Skills:<ul><li>
Strong analytical skills with experience in data interpretation and insight generation.</li><li>
Ability to translate complex data into clear, strategic recommendations for diverse audiences.</li><li>
Excellent written and verbal communication skills.</li><li>
Proven ability to collaborate effectively with cross-functional teams.</li><li>
Strong organizational skills and attention to detail.</li><li>
Proficiency in MS Excel, PowerPoint, and data visualization tools.</li><li>
Bachelor&rsquo;s degree required.</li></ul>
Preferred Qualifications, Capabilities, and Skills:<ul><li>
At least 3 years of relevant experience in customer experience, analytics, or a related field.</li><li>
Experience with strategy, consulting, or business analysis.</li><li>
Knowledge of Card products and customer journeys.</li><li>
Master&rsquo;s degree preferred.</li></ul>
Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.
ABOUT US 
Chase is a leading financial services firm, helping nearly half of America&rsquo;s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans 
 
 
ABOUT THE TEAM 
<div>
Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We&rsquo;re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction.</div><div> 
 
</div><div>The CCB Data &amp; Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.</div></div>

Senior Associate, Card & Connected Commerce Insights

Staged NY

Job Description: Staged is a home staging and interior design company dedicated to creating innovative and aesthetically pleasing spaces. Our team of experienced Designers are committed to delivering exceptional design solutions for residential projects all across the Tri-State Area.As our Design Sales Specialist you will have the opportunity to gain long term client relationships and drive sales within our company, through networking and organic client outreach. You will promote continued customer engagement and give customers a reason to stay connected with our brand. As a sales specialist at our company, you will be responsible for acquiring new customers and nurturing client relationships.Jobs tasks:-Utilize sales expertise in home client walkthroughs, including the ability to accurately measure and assess the client's living space.-Drive company sales through organic outreach and attending networking events.- Maintaining monthly and weekly sales goals.- Build and maintain strong, long-lasting customer relationships.-Determining pricing and structuring proposals.-Miscellaneous administrative tasks.-Traveling throughout the tri-state area.The ideal candidate is:-Outgoing, professional, and an excellent communicator-Organized and detail oriented.-Adaptable in a fast paced enviroment.-Comfortable working both independently and apart of a team.-Skilled at time management and problem solving skills.Salary: 60KExperience:-Must have 2-3 years experience of sales or industry related field.-Bachelor Degree in design related field is preferred.Job Type: Full-timePay: $60,000.00 per yearWork Location: In person

Design Sales Specialist

JAK Travel Agency

<div>
 We are seeking a Remote Customer Support Specialist to provide exceptional assistance to travelers from a home-based setting, serving customers in New York, NY and across the United States.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
 </li>
 <li>
 Troubleshoot and resolve customer issues efficiently.
 </li>
 <li>
 Maintain accurate records of customer interactions.
 </li>
 <li>
 Collaborate with team members to improve service processes.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Strong written and verbal communication skills.
 </li>
 <li>
 Customer-focused attitude and effective problem-solving abilities.
 </li>
 <li>
 Comfortable with remote work and familiar with common technology and support tools.
 </li>
 <li>
 Previous customer service or travel-industry experience is a plus.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Fully remote role.
 </li>
 <li>
 Flexible schedule.
 </li>
 <li>
 Travel-related perks and incentives.
 </li>
 <li>
 Opportunities for growth and professional development.
 </li>
 </ul>
</div>

Remote Travel Advisor Support – Flexible & Fully Remote

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