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customer experience specialist

Talentoma

<div>
 <p>
  Job Title: Remote Customer Care Specialist
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Monthly Pay: $3,800 &ndash; $4,300
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Summary:
  </strong>
 </p>
 <ul>
  <li>
   Delivers high-quality customer service across channels
  </li>
  <li>
   Resolves inquiries and ensures customer satisfaction
  </li>
  <li>
   Supports retention and customer experience
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Respond to inquiries via phone, chat, or email
  </li>
  <li>
   Resolve issues efficiently
  </li>
  <li>
   Maintain customer satisfaction
  </li>
  <li>
   Document interactions
  </li>
  <li>
   Follow service protocols
  </li>
  <li>
   Provide product/service information
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Customer service experience preferred
  </li>
  <li>
   Strong interpersonal skills
  </li>
  <li>
   Ability to manage high-volume interactions
  </li>
  <li>
   Basic computer knowledge
  </li>
  <li>
   Professional communication
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Perks &amp; Benefits:
  </strong>
 </p>
 <ul>
  <li>
   Monthly pay: $3,800&ndash;$4,300
  </li>
  <li>
   Fully remote customer support role
  </li>
  <li>
   Paid onboarding
  </li>
  <li>
   Flexible shifts
  </li>
  <li>
   Growth opportunities
  </li>
 </ul>
 <p>
 </p>
</div>


Remote Customer Care Specialist

Nestig

<div>
 <p>
  <strong>
   Company Overview
  </strong>
 </p>
 <p>
  <span>
   Nestig is a direct-to-consumer brand with a mission to create the most delightful place to shop for children&rsquo;s spaces. Our brand is synonymous with quality, care, and trust, offering customers a seamless shopping experience and exceptional products for their little ones. As one of the fastest-growing consumer brands since 2021, Customer Experience (CX) is essential to our culture, and we believe this is a key part of what sets us apart from the competition. We strive to offer above-and-beyond support to customers as they are thinking about buying our products and after they have made their purchase.&nbsp;
  </span>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Department Overview
  </strong>
 </p>
 <p>
  <span>
   As a key member of the CX team, you will report directly to the
  </span>
  <em>
   Manager, Customer Experience
  </em>
  <span>
   and collaborate closely with management, operations, and product teams. Your role will be essential in enhancing our customers&rsquo; experience at every touchpoint, ensuring they feel heard, understood, and valued. You&rsquo;ll help us deliver world-class support while continuously refining our processes to scale and improve our customer interactions.
  </span>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <span>
   This full-time position will be based out of our NYC office in Flatiron, with no flexibility for remote full-time.
  </span>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You'll Do:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Own the end-to-end process of solving customer issues
   </strong>
   <span>
    , providing sound communication and reassurance via live chat, email, phone, and direct message and collaborating with cross-functional teams to resolve concerns efficiently;
   </span>
  </li>
  <li>
   <strong>
    Demonstrate strong communication skills,
   </strong>
   <span>
    both written and verbal, to ensure clear, empathetic, and effective interactions with customers, while fostering an atmosphere of support and trust;
   </span>
  </li>
  <li>
   <strong>
    Quickly become a product expert
   </strong>
   <span>
    in our categories to answer all customer questions, from wallpaper to car beds, safety testing to assembly;
   </span>
  </li>
  <li>
   <strong>
    Be a fierce advocate for our customers
   </strong>
   <span>
    by pushing for continuous improvement in our products and processes, voicing customer feedback, and suggesting solutions that raise the bar.&nbsp;
   </span>
  </li>
  <li>
   <strong>
    Provide data-driven insights and reporting
   </strong>
   <span>
    to management to help track the evolution of our customer experience and drive improvements;
   </span>
  </li>
  <li>
   <strong>
    Take initiative to improve the customer experience
   </strong>
   <span>
    by regularly analyzing customer feedback, identifying pain points, and proactively finding ways to enhance the customer journey.
   </span>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You&rsquo;ll Need
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <span>
    1-2+ years experience in a similar, customer-facing role, ideally within an early-stage, growth-oriented company
   </span>
  </li>
  <li>
   <span>
    Must be able to work onsite in our New York office in Flatiron three (3) days a week [Monday, Wednesday, Thursday]
   </span>
  </li>
  <li>
   <span>
    Excellent communications skills, both verbal and written
   </span>
  </li>
  <li>
   <span>
    A passion for all things CX &mdash; you like helping people and problem solving; you&rsquo;re comfortable talking with folks from all walks of life and have a strong sense of empathy that encourages our customers to seek help and support
   </span>
  </li>
  <li>
   <span>
    Comfort with the ambiguity of changing priorities, and the flexibility to embrace new ideas within a fast-paced environment&nbsp;&nbsp;
   </span>
  </li>
  <li>
   <span>
    Demonstrated ability to autonomously manage multiple assignments at once, while meeting deadlines and analyzing impact
   </span>
  </li>
  <li>
   <span>
    A willingness to roll up your sleeves and wear multiple hats
   </span>
  </li>
  <li>
   <span>
    Self-starter with a can-do, team-oriented attitude and ability to stay calm under pressure
   </span>
  </li>
  <li>
   <span>
    Ability to embody and exercise
   </span>
   Nestig's Core Values
   <span>
    in all facets of the business
   </span>
  </li>
  <li>
   <span>
    Legal authorization to work in the USA
   </span>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why You&rsquo;ll Love Working Here!
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <span>
    Comprehensive benefits, including medical, dental, and vision insurance for you and your loved ones&nbsp;
   </span>
  </li>
  <li>
   <span>
    Twenty-one (21) days of paid time off (PTO) per year, so you can take your well-earned R&amp;R
   </span>
  </li>
  <li>
   <span>
    401(k) plan with company match
   </span>
  </li>
  <li>
   <span>
    Flexible Work From Wherever (WFW) Policy &mdash; up to five (5) weeks of remote work per year
   </span>
  </li>
  <li>
   <span>
    Monthly wellness, IT, and commuter stipend
   </span>
  </li>
  <li>
   <span>
    WFW stipend, so you are able to create a comfortable working environment at home
   </span>
  </li>
  <li>
   <span>
    Annual education stipend, because we are always learning
   </span>
  </li>
  <li>
   <span>
    Nestig discount, so you can treat you, your family &amp; loved ones!
   </span>
  </li>
  <li>
   <span>
    Paid parental leave of sixteen (16) weeks after six (6) months of employment
   </span>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <em>
   Nestig is an equal opportunity employer, meaning that we do not discriminate based upon race, religion, national origin, gender identity, age, sexual orientation, or any other protected class. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees.
  </em>
 </p>
</div>


Customer Experience Associate I

Bilt Rewards

<div></div><div><div><div><div>New York &bull; Remote</div></div><div></div><div><div>
Customer Experience</div></div><div></div><div><div>
Remote &bull; In office</div></div><div></div><div><div>
Full-time</div></div></div><div><div><div><b>
What is Bilt?</b></div><div>
Bilt is the membership for where you live.</div><div></div><div><br>
What started as a way to reward people on their largest expense has turned into an ecosystem connecting our members, property managers and local merchants.</div><div>
Travel, dining, fitness, everyday spend. We are building systems across payments, credit, loyalty, and commerce all at once.</div><div></div><div><br>
We run lean and move quickly. Every person here has a real impact on what gets built and how fast it happens.</div><div></div><div><br>
This role comes with real ownership and high expectations. If you prefer clearly defined lanes and structure, this will feel uncomfortable. If you want to build quickly, have a real say in what gets built, and work on products used by millions, you will likely do your best work here.</div></div></div><div><div><div><b>
What&rsquo;s the role?</b></div><div>
We're looking for a motivated and detail-oriented Travel Concierge to join the Bilt Travel Pod. In this role, you'll be the frontline point of contact for Bilt members navigating travel-related questions, bookings, and issues. You'll help ensure every member interaction reflects the quality and care that define the Bilt experience.</div><div></div><div><b><br>
In this role, you will&hellip;</b></div><ul><li>
Respond to inbound member inquiries across channels (email, chat) related to travel bookings, rewards redemption, itinerary changes, and general travel questions</li><li>
Troubleshoot and resolve travel-related issues, including booking errors, cancellations, delays, and points discrepancies</li><li>
Guide members through the process of using Bilt points for flights, hotels, and other travel redemptions</li><li>
Escalate complex or sensitive cases to senior team members or partner contacts when appropriate</li><li>
Maintain accurate records of member interactions and resolutions in internal systems</li><li>
Collaborate with cross-functional teams (Loyalty, Product, Partner Operations) to relay member feedback and flag recurring issues</li><li>
Stay current on Bilt travel partners, promotions, policies, and platform updates to provide informed support</li></ul><div></div><div><b><br>
In terms of qualifications, we&rsquo;re seeking:</b></div><ul><li>
0&ndash;2 years of experience in customer service, hospitality, travel, or a related field</li><li>
A genuine interest in travel and helping people</li><li>
Strong written and verbal communication skills with a friendly, professional tone</li><li>
Comfort working in a fast-paced environment and managing multiple inquiries simultaneously</li><li>
A problem-solving mindset with the ability to think on your feet</li><li>
Familiarity with travel booking platforms or loyalty/rewards programs is a plus</li><li>
Proficiency with support tools (e.g., Zendesk, Salesforce, Intercom) is a bonus but not required</li></ul><div></div><div><b><br>
Benefits:</b></div><ul><li><b>
Compensation</b> - We offer a competitive salary with a meaningful stake in the company via equity and our performance bonus program</li><li><b>
Health insurance for you (&amp; your loved ones) from day one</b> - Enjoy a One Medical Membership, wellness stipends, family programs and more, on us. We&rsquo;ve got you and your family covered from day one.</li><li><b>
401k plan with a match</b> - Retirement may feel more like a pipe dream than a reality but we&rsquo;re here to help you get there.</li><li><b>
Commuter FSAs</b> - We believe the best ideas come from being together in one place. We just don&rsquo;t think getting there should be so expensive.</li><li><b>
UNLIMITED PTO</b> - Because we believe that working hard shouldn&rsquo;t mean always working. Take time for you as often as you need it.</li><li><b>
Exclusive Employee only Bilt Points</b> - We give our employees unique opportunities to earn points throughout their time at Bilt.</li><li><b>
Team Events </b>- We believe in human connection so we hold events to help our employees break from the monotony of the typical work week.</li></ul><div></div><div><br>
At Bilt, we believe in transparency and we do our best to make sure the company and our candidates are on the same page as it relates to compensation. In addition to posting salary ranges for our open roles, candidates should expect to be asked about compensation expectations and requirements early on in their interview process. Our goal is to highlight when expectations and Bilt&rsquo;s salary range may be out of sync, and work with the candidate to determine whether it makes sense to continue conversations.</div><div></div><div><br>
We are considering candidates with differing levels of expertise for this position. Leveling will be based upon your experience and performance in the interview process.</div><div></div><div><br>
Where a new hire falls within a range will be based on their individual skills and experience, and how these competencies compare across other employees in the same role. Bilt's bands are designed to allow for individual compensation growth within the role. As such, new hires typically start at the lower end of the range. Bilt rewards performance and outcomes - should you join the company, you will have the opportunity to grow your salary over time.</div><div></div><div><br>
The salary range for a <b>Travel Concierge</b> is <b>$65,000-$75,000</b> and will be eligible for equity and an annual performance-based bonus.
</div></div></div><p></p><p>
Req ID: R283</p></div>

Travel Concierge

FANATICS COLLECTIBLES

<p></p><div><div><h2 class="jobSectionHeader"><b>About Us</b></h2>
<div><div>Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting &amp; Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.</div>
</div>
</div><p></p><p><b>Reporting to: </b>Senior Customer Support Associate</p>
<p><b>
Location:</b> Remote</p>
<p><b>
Schedule: </b>Full Time</p><br>
<p></p>
<p><b>
About the team:</b></p>
<p>
Fanatics Collectibles is a new company working at the intersection of collectibles and technology. Backed by some of the best investors, sports properties, and operators in the world, we're integrating with Fanatics' global digital sports platform (inclusive of 900 sports relationships and more than 80 million fans) to reimagine the collectibles business.</p><br>
<p></p>
<p><b>
About the role:</b></p>
<p>
Fanatics Collectibles is the licensed trading card division of Fanatics &ndash; a global digital sports platform that allows fans to Buy, Collect, and Bet. Collector Support is core to our business, reflecting the same passion as the fans we serve. These roles have historically led to advancement into Customer Experience, Product, and Brand Management. We're looking for proactive, detail-oriented individuals eager to grow within a fast-paced, evolving environment. #LI-Remote</p><br>
<p></p>
<p>
Senior Customer Support Associates act as escalation specialists within our broader support team, resolving high-priority issues from internal teams, social media, and executive channels. Operating remotely in US hours, Sr CSAs provide direct customer support, assist Tier 1 advisors with real-time challenges, and ensure consistent handling of public and private escalations while maintaining high service standards across channels.</p><br>
<p></p>
<p><b>
What you'll be doing:</b></p>
<ul>
<li>Respond to complex and high-priority customer contacts across email, phone, and chat, applying sound judgment to drive resolution.</li>
<li>Manage escalations from internal teams, executive channels, and public-facing platforms such as X, Instagram, and Facebook.</li>
<li>Manage escalated contacts involving high-value or VIP collectors, ensuring sensitive issues are handled with discretion, urgency, and consistent executive-level support expectations.</li>
<li>Monitor social channels for brand- or exec-tagged posts, engaging publicly or via DM using assigned tools to resolve issues quickly and professionally.</li>
<li>Support daily service operations by flexing across regions to help stabilize global coverage during periods of high volume.</li>
<li>Provide peer-level guidance to Tier 1 agents, supporting workflow continuity and reinforcing best practices across shifts.</li>
<li>Maintain up-to-date knowledge of product releases, collector policies, and tooling to deliver accurate and timely support.</li>
<li>Identify, quantify, and escalate emerging or systemic issues impacting the collector experience.</li>
<li>Document all case activity thoroughly in support platforms to ensure clear handoffs and visibility.</li>
<li>Execute administrative tasks including refunds, returns, and stock allocations in accordance with regional policy.</li>
<li>Participate in process improvement efforts, providing feedback and insight to help evolve tools, workflows, and policies.</li></ul><br>
<p></p>
<p><b>
What we're looking for:</b></p>
<ul>
<li>Minimum 3 years of customer support or related experience, preferably in a fast-paced, high-volume environment</li>
<li>Strong understanding of the trading cards and collectibles industry, including collector behavior and product lifecycles</li>
<li>Proven ability to resolve complex or escalated issues with professionalism, empathy, and sound judgment</li>
<li>Experience handling public-facing issues, including social media support or executive-level escalations, is preferred</li>
<li>Excellent written and verbal communication skills with the ability to manage sensitive conversations across diverse customer profiles</li>
<li>Strong attention to detail and consistent documentation habits in CRM or case management systems</li>
<li>Comfortable navigating multiple platforms and tools simultaneously (Genesys, Shopify, Stripe, etc.)</li>
<li>Proficient in Microsoft Word and Excel</li>
<li>Confident working independently while contributing to team-wide priorities in a distributed, remote setting</li>
<li>Strong multitasking, prioritization, and time management abilities</li>
<li>Flexible schedule availability, including evenings, weekends, and high-demand periods (e.g., product drops, seasonal events)</li>
<li>Willingness to provide peer-level support and contribute to onboarding or process improvement initiatives</li></ul><br>
<p></p>
<p><i>
Ensure your Fanatics job offer is legitimate and don't fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @</i><i>collectfanatics.com</i><i>). For added security, where possible, apply through our company website at </i><i>www.fanaticsinc.com/careers</i><i>.</i></p></div>

Senior Customer Support Associate

American Airlines

<div>
 <strong>
  Intro
  <br/>
  <br/>
 </strong>
 Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
 <br/>
 <br/>
 <strong>
  Why you'll love this job
  <br/>
  <br/>
 </strong>
 This job is a member of the Inflight Team, within the Customer Experience Division. Responsible for providing support to Flight Attendants and facilitating the enhancement of the customer experience by achieving on time departures through increased inter-departmental interaction, consistent communication, use of operational resources, and team member accountability.
 <br/>
 <br/>
 <strong>
  What You'll Do
  <br/>
  <br/>
 </strong>
 <em>
  As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
  <br/>
  <br/>
 </em>
 <ul>
  <li>
   Acts as the liaison with local and system departments, e.g. IOC, Control Center (Tower), Customer Care, Crew Scheduling, Customer Ops, Daily Ops, Catering, Cabin Appearance, Business Partners and the Flight Department
  </li>
  <li>
   Oversee Flight Service base operational reliability by taking lead role in dependability engagement, communication, &amp; accountability.
  </li>
  <li>
   Handles operational events and proactively provides crew assistance or delay mitigation based on priority of engagement and operational impact.
  </li>
  <li>
   Coordinates with Daily Operations/IOC to respond to Flight Attendant injuries and aircraft emergencies by providing appropriate base guidance and support.
  </li>
  <li>
   Notifies rescheduled and reassigned Flight Attendants&rsquo; traveling through the base.
  </li>
  <li>
   Provides status of department reliability and communicates irregularities which may impact the daily operation to Inflight, IOC, and Hub Control Center leadership.
  </li>
  <li>
   Coordinates with Crew Scheduling/Tracking for pre-boarding of flights or re-crewing, if necessary.
  </li>
  <li>
   Assists with administrative duties, such as delay investigations, daily and monthly reports pertaining to operational activities.
  </li>
  <li>
   Investigates and documents delays including Right Start, IPD (International Premium), IFS (International Flagship Service).
  </li>
  <li>
   Implements selected policies, as well as ensuring established guidelines are followed and enforced.
  </li>
  <li>
   Coordinate and host base activities to support engagement initiatives
  </li>
  <li>
   May conduct coaching and counseling as appropriate
  </li>
  <li>
   Assists with Flight Attendant reasonable cause drug and alcohol testing.
  </li>
  <li>
   Provides Flight Attendant EFB (Electronic Flight Bag) support.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  All you'll need for success
  <br/>
  <br/>
 </strong>
 <strong>
  Minimum Qualifications- Education &amp; Prior Job Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School diploma or GED equivalency
  </li>
  <li>
   PC, Sabre, DECS, and RES experience
  </li>
  <li>
   Must be able to work shift work, including weekends and holidays.
  </li>
  <li>
   Must be able to work on-site at assigned base/location.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications- Education &amp; Prior Job Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelors degree preferred/or equivalent work experience.
  </li>
  <li>
   Strongly preferred to have completed Flight Attendant training as prescribed by the FAA and whose name appears on the current Flight Attendant System Seniority List
  </li>
  <li>
   Current Passenger Service, Passenger Sales or Crew Scheduling experience.
  </li>
  <li>
   Knowledge of company on-time performance goals and dependability metrics.
  </li>
  <li>
   An understanding of working with a contract labor group is desirable.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills, Licenses &amp; Certifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Sound judgement and strong decision making skills
  </li>
  <li>
   Ability to work independently as well as collaboratively
  </li>
  <li>
   Ability to prioritize, multi-task and manage several events and situations simultaneously
  </li>
  <li>
   Ability to work under demanding operational conditions
  </li>
  <li>
   Excellent interpersonal, oral and written communication skills
  </li>
  <li>
   Ability to work all shifts, holidays, and overtime as required
  </li>
  <li>
   Requires rotation of shifts and days off
  </li>
  <li>
   Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA) and secure US Customs security badge if applicable
  </li>
  <li>
   Must Pass U.S. Department of Transportation (DOT) mandated drug test
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You'll Get
  <br/>
  <br/>
 </strong>
 Feel free to take advantage of all that American Airlines has to offer:
 <br/>
 <br/>
 <ul>
  <li>
   Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  </li>
  <li>
   Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  </li>
  <li>
   Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.
  </li>
  <li>
   401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  </li>
  <li>
   Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Feel free to be yourself at American
  <br/>
  <br/>
 </strong>
 From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
 <br/>
 <br/>
 Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.
</div>


Operations Coordinator, Inflight - JFK

Medical Training Institute of New York

<div></div><div><div><b>Assistant Registrar</b></div>
<div>Student Support Specialist</div>
<div><br>
<b>Job details</b><br>
<br>
<b>Work type:</b><i> </i>Full-time/part-time (hourly)<br>
<b>Location:</b><i> </i>New York City<br>
<b>Categories: </b>Staff</div>
<div></div><div><b>Job type</b><br>
Full-Time/Part-Time
<div><b>Pay</b></div>
<div><div><b>$20 - $24 an hour</b></div></div>
<div></div><b>Shift and schedule: Monday - Friday</b><br>
Weekends and Evenings as needed.<br>
<br>
Medical Training Institute of New York is an educational institution with ten years of experience in healthcare training. We pride ourselves in our quality of training and the professionals who graduate from our institution. We offer Pharmacy Technology, Medical Billing &amp; coding classes, Dialysis, and Dental. Phlebotomy, EKG, Nursing Assistant, Patient Care Technician, and Medical Assistant. As an Assistant Registrar and Student Support Specialist at the Medical Training Institute of New York, you have an established set of duties and responsibilities to ensure the optimal environment for teaching and learning and the ideal functioning of the school as an educational institution. You are responsible for providing high-level customer service to prospective students and informed and personalized guidance during the admissions process.<br>
<br>
<b>Job Description:</b></div>
<div><br>
The Office of the Registrar provides quality service and support to students, faculty, administrators, alumni, and the external community through timely and accurate handling of enrollment activities and records in accordance with academic policies, professional standards, and governmental regulations. The Assistant Registrar and Student Support Specialist will be responsible for promoting student satisfaction and service. The Assistant Registrar and Student Support Specialist is a proactive member of the Registrar team, providing oversight and support of day-to-day functions with the ability to resolve issues. This position requires a fully in-person work schedule on our Manhattan campus and does not qualify for remote work.<br>
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<b>ESSENTIAL DUTIES AND RESPONSIBILITIES</b></div>
<ul><li>Serve as the front-line customer service representative to students, faculty, and staff.</li>
<li>Manage cross-registration, reverse transfer, consortiums, and Non-Credit applications.</li>
<li>Respond to and professionally manage Admissions@mtiofnewyork.com email while remaining in compliance with FERPA guidelines.</li>
<li>Responsible for processing and approving student registrations and withdrawals.</li>
<li>Represent the Office of the Registrar at the Student Solution Center by providing in-person support, including resolving registration, financial aid, and bursar issues.</li>
<li>Process graduation applications and assist with TAP processing and audits.</li>
<li>Responsible for the timely completion of all in-person and online transcript requests.</li>
<li>Support, troubleshoot, and guide students, advisors, faculty, staff, and other departments within the college.</li>
<li>Maintain the integrity, accuracy, retention, and security of student records.</li>
<li>Ensure campus-wide compliance with FERPA regulations.</li>
<li>Assist with managing student workers.</li>
<li>Assist students with inquiries and issues in person and via phone while ensuring compliance with FERPA.</li>
<li>Assist the Associate Registrar in providing leadership in the daily operations of the office and to provide a service-oriented office to students, faculty, staff, external office visitors and agencies.</li>
<li>Other duties as assigned.</li>
</ul><div><b>Requirements:</b><br>
<b>Minimum Qualifications</b>:</div>
<ul><li>Bachelor's degree from an accredited college or university.</li>
<li>One (1) year of full-time and responsible experience in higher education to include customer service.</li>
<li>Proficiency with Microsoft Office Suite (Excel, Outlook, PowerPoint, Word).</li>
<li>Knowledge and understanding of FERPA and student records privacy policies.</li>
<li>Ability to display and execute good customer service skills and good listening skills.</li>
<li>Cultural competence and ability to communicate effectively, in writing and verbally, with diverse constituencies.</li>
<li>Strong verbal and written communication skills and the ability to work within a team.</li>
<li>Ability to multi-task, prioritize, and execute tasks with strong attention to detail.</li>
<li>Availability and ability to work a flexible schedule during peak periods, including evenings and/or weekends.</li>
</ul>
<div></div><div><b>Preferred Qualifications:</b></div>
<ul><li>Master's degree from an accredited college or university.</li>
<li>Reporting experience.</li></ul></div>

School Assistant Registrar

Aisle & Abroad

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 Position Overview
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 We are seeking dependable and customer-focused individuals to join our team as a Travel Support Specialist. This remote role focuses on assisting clients with travel-related inquiries, supporting reservation coordination, and ensuring a smooth and positive customer experience throughout the booking process.
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 This is an entry-level opportunity within the travel industry. No prior travel experience is required. Structured onboarding and training are provided.
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  Key Responsibilities
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   Respond to client inquiries regarding travel options, reservations, and itinerary details
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   Assist with coordinating and confirming bookings for hotels, cruises, and vacation packages
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   Review travel information for accuracy, including dates, traveler details, and accommodations
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   Provide timely updates and clear communication before and after travel
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   Maintain organized records of client interactions and reservations
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   Deliver professional and responsive customer support
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 </ul>
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  Qualifications
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 <ul>
  <li>
   Strong written and verbal communication skills
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  <li>
   Customer-focused mindset with attention to detail
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  <li>
   Comfortable using online systems and digital platforms
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   Ability to work independently in a remote environment
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   Previous customer service, hospitality, or administrative experience is helpful but not required
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 What We Offer
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   Structured onboarding and guided training
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   Access to booking tools and travel supplier resources
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   Ongoing professional development opportunities
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   Flexible remote work environment
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   Supportive and collaborative team culture
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 Ideal Candidate
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 This role is well suited for individuals seeking remote customer service opportunities, career changers exploring the travel industry, or professionals with service-oriented backgrounds.
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 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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Travel Support Specialist – Remote

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