associate manager, retail experience concept design

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associate manager, retail experience concept design Jobs in New York

pro experience manager

The Home Depot

<div>Position Purpose:
Pro Experience Managers (Pro XM) are members of the store leadership team responsible for overseeing the execution of store standards, including customer service, department readiness, and operational processes. Working alongside the in-store Pro team, this role executes strategies to increase sales, loyalty, and Pro Xtra signups while ensuring a speedy, accurate customer experience. The Pro XM drives efficient Pro customer flow, enforces Pro standards, and ensures deliveries are on-time and complete. The Pro XM executes safe opening and closing processes and performs Manager on Duty (MOD) responsibilities strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. They coach and train associates on company policies, safety procedures, and customer service. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. They also collaborate with Store Leaders, Outside Sales, and Specialty Managers to provide input on Pro strategies. This position requires strict adherence to all timekeeping and break policies. The Pro XM upholds all company policies and champions a safe working environment by correcting hazards, ensuring associates complete safety training, and working safely to protect themselves, co-workers, and customers. 
 
Key Responsibilities:<ul><li>
30% - Customer Service / Experience - Service Leadership: Service Leadership: Champion the GET culture by working alongside the team to model service standards and provide real-time coaching on customer interactions. Pro Experience: Actively manage the Pro area to minimize wait times, ensuring carts, signage, and equipment are always available for Pro customers. Inventory Execution: Walk the Top 10 Pro Classes daily to ensure on-shelf availability and job-lot quantities, partnering with ASMs to address gaps. Order Quality: Validate all Will Calls &amp; Deliveries at the start of every shift to ensure accuracy, quality, and on-time completion. Resolution: Promptly resolve customer concerns to ensure satisfaction, escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers.</li><li>
30% - People - Talent Acquisition: Assist with recruitment and interviews to provide input to the Store Manager/ASM. Training Compliance: Ensure Pro Team Knowledge Depot (KD) training is current and drive engagement with hdPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching &amp; Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Employee Relations: Champion &quot;Voice of the Associate&quot; initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Staffing &amp; Coverage: Monitor Pro Department staffing to address immediate coverage and and manage attendance variances. Accountability: Enforce THD policies and hold associates accountable for operational standards and behavioral expectations</li><li>
15% -Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines. Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise.</li><li>
25%- Shared Manager on Duty &ndash; Opening &amp; Closing Operations: Perform all Opening/Closing duties, including securing the building, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution &amp; Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution.</li></ul>
Direct Manager/Direct Reports:<ul><li>
This Position typically Reports to Specialty ASM or Pro ASM</li><li>
This position has 4 Direct Reports</li></ul>
Travel Requirements:<ul><li>
No travel required</li></ul>
Physical Requirements:<ul><li>
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.</li></ul>
Working Conditions:
<ul><li>Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes, or odors</li></ul>
Minimum Qualifications:<ul><li>
Must be 18 years of age or older</li><li>
Must be legally permitted to work in the United States</li><li>
Ability to work a flexible schedule, including nights, weekends, and overtime as needed.</li><li>
1 year of relevant work experience, including management of people and retail operations.</li></ul>
Preferred Qualifications:<ul><li>
At least 1 year prior merchandising and/or operational experience.</li><li>
At least 1 year leadership experience, preferably big box retail.</li><li>
Knowledge of the home improvement industry.</li></ul>
Minimum Education:
<ul><li>The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul>
Preferred Education:
<ul><li>No additional education</li></ul>
Minimum Years of Work Experience:<ul><li>
2 + years of previous related work experience</li></ul>
Preferred Years of Work Experience:
<ul><li>No additional years of experience</li></ul>
Minimum Leadership Experience:
<ul><li>1+ year of previous leadership Experience</li></ul>
Preferred Leadership Experience:
<ul><li>1+ year of previous leadership Experience</li></ul>
Certifications:<ul><li>
None</li></ul>
Competencies:
<ul><li>Decision Quality
</li><li>Self-Development</li><li>
Situational Adaptability</li><li>
Customer Focus</li><li>
Manages Conflict</li><li>
Develops Talent</li><li>
Manages Conflict</li></ul></div>

Pro Experience Manager

Time Out

<div>
 
 Title: Social Media Manager &amp; Content Creator
 
 
 
 
 Location: New York
 
 
 
 
 Department: Marketing &amp; Operations
 
 
 
 
 Reporting to: Marketing Manager/s and Dotted line to Global Head of Marketing
 
 
 
 
 Time Out Market
 
 is a global food and cultural market leveraging the editorial curation of Time Out Media to bring the best of the city together under one roof: its best chefs, restaurants, bars and cultural experiences.
 
 
 
 The Role
 
 
 
 Do you live and breathe social?
 
 
 Do you love the world of food and drink?
 
 
 We're looking for a self motivated and experienced social media manager to help drive social media engagement and community management through strategic content creation across both our New York Markets. Experience working for or with hospitality brands is essential.
 
 
 Union Square opened its doors on 25th September 2025 and our Dumbo Market has been open in Brooklyn since May 2019. These markets have two distinct brand identities, and therefore each have their own following.
 
 
 Each site has its own voice, feed, and content pillar ratio. The role will be split across both markets - Dumbo 65% USQ 35%.
 
 
 We are looking for a unicorn - someone who can ideate, execute and manage our content channels for our New York Markets.
 
 
 Experience managing channels as well as shooting and editing is essential.
 
 
 You will support the marketing teams in both markets, in developing social-first campaigns with additional content ideas that extend big ideas beyond campaigns.
 
 
 We're looking for someone who can work autonomously, understand the briefs and run with it, someone passionate and excited to own the output of all our social accounts. Sound good...?
 
 
 
 Content Scope &amp; key pillars
 
 
 
 <ul>
 <li>
 Vendor and chef stories
 </li>
 <li>
 Neighbourhood and local culture (USQ led)
 </li>
 <li>
 Rooftop and tourist moments (DUMBO led)
 </li>
 <li>
 Programming and events across both
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Curate and produce a consistent and evolving stream of engaging content that grows our audience and strengthens our community
 </li>
 <li>
 Create end-to-end social content across image and video, from concept through production to post-production for our social channels - TikTok, Instagram, YouTube Shorts (and more)
 </li>
 <li>
 Independently manage organic social media channels, plan content calendars as well as look after the everyday community management, scheduling/posting and reporting
 </li>
 <li>
 Develop and execute campaigns that drive reach and engagement
 </li>
 <li>
 Spot trends early and move fast ensuring they are fit for brand and purpose
 </li>
 <li>
 Optimise content for each platform as and where necessary
 </li>
 <li>
 Engage with our audience and build genuine communities in line with brand guidelines
 </li>
 <li>
 Collaborate with the HQ brand team as well as local operations and marketing team to get work live quickly
 </li>
 <li>
 Report clearly on performance, learnings and ROI, leveraging insights to evolve strategy
 </li>
 <li>
 Build strong relationships with talent (creators, experts, ambassadors) to produce content that is closely aligned to the Time Out Market brand and audience
 </li>
 <li>
 Stay ahead of platform trends, algorithm changes and emerging opportunities in the social landscape
 </li>
 <li>
 Evening and weekend coverage required during events, service peaks, and key moments.
 
 
 </li>
 </ul>
 
 What Success Looks Like
 
 
 
 <ul>
 <li>
 Two distinct online identities, each unmistakably its own venue
 </li>
 <li>
 A clear balance between storytelling and commercial support
 </li>
 <li>
 Attributed footfall growth traceable to content activity
 </li>
 <li>
 Community tone that feels warm, local, and opinionated
 </li>
 <li>
 Shift in brand perception from corporate food hall to neighbourhood Time Out destination
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 You have grown accounts organically (this is key)
 </li>
 <li>
 You understand what makes content go viral and can verbalise this
 </li>
 <li>
 You will have previously been a content creator / social-first creative/ creative social media manager or producer who has generated and developed high quality and proactive social ideas for a hospitality business
 </li>
 <li>
 You will have experience managing numerous social channels
 </li>
 <li>
 You have experience with food, drinks and culture / hospitality based brands.
 </li>
 <li>
 You have experience filming on both phone and camera and can comfortably edit and execute social content on a daily basis
 </li>
 <li>
 Experience in self-producing smaller shoot
 </li>
 <li>
 You have immaculate awareness about social platforms, formats, latest trends and updates, keeping all work culturally relevant.
 </li>
 <li>
 You're comfortable presenting on camera as well as working behind the scenes.
 </li>
 <li>
 Demonstrate proficiencies with social content editing tools like Capcut and with Adobe Creative Suite (Photoshop, Premier Pro, After Effects, Final Cut Pro &amp; Illustrator)
 
 
 </li>
 </ul>
 
 About Our Culture
 
 
 
 At Time Out Group we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age; disability; gender, gender reassignment; race; religion or belief; sexual orientation; marriage and civil partnership; pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world, social justice, and the
</div>

Social Media Manager & Content Creator

Time Out Market

<div>
 
 
 Title: Social Media Manager &amp; Content Creator
 
 
 
 
 Location: New York
 
 
 
 
 Department: Marketing &amp; Operations
 
 
 
 
 Reporting to: Marketing Manager/s and Dotted line to Global Head of Marketing
 
 
 
 
 Time Out Market
 
 is a global food and cultural market leveraging the editorial curation of Time Out Media to bring the best of the city together under one roof: its best chefs, restaurants, bars and cultural experiences.
 
 
 
 The role:
 
 
 
 Do you live and breathe social?
 
 
 Do you love the world of food and drink?
 
 
 
 
 
 We're looking for a self motivated and experienced social media manager to help drive social media engagement and community management through strategic content creation across both our New York Markets.
 
 
 
 
 
 Union Square opened its doors on 25th September 2025 and our Dumbo Market has been open in Brooklyn since May 2019. These markets have two distinct brand identities, and therefore each have their own following.
 
 
 
 
 
 Each site has its own voice, feed, and content pillar ratio. The role will be split across both markets - Dumbo 65% USQ 35%.
 
 
 We are looking for a unicorn - someone who can ideate, execute and manage our content channels for our New York Markets.
 
 
 
 
 
 Experience managing channels as well as shooting and editing is essential.
 
 
 You will support the marketing teams in both markets, in developing social-first campaigns with additional content ideas that extend big ideas beyond campaigns.
 
 
 We're looking for someone who can work autonomously, understand the briefs and run with it, someone passionate and excited to own the output of all our social accounts. Sound good...?
 
 
 
 
 
 
 Content Scope &amp; key pillars
 
 
 <ul>
 <li>
 Vendor and chef stories
 </li>
 <li>
 Neighbourhood and local culture (USQ led)
 </li>
 <li>
 Rooftop and tourist moments (DUMBO led)
 </li>
 <li>
 Programming and events across both
 </li>
 </ul>
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Curate and produce a consistent and evolving stream of engaging content that grows our audience and strengthens our community
 </li>
 <li>
 Create end-to-end social content across image and video, from concept through production to post-production for our social channels - TikTok, Instagram, YouTube Shorts (and more)
 </li>
 <li>
 Independently manage organic social media channels, plan content calendars as well as look after the everyday community management, scheduling/posting and reporting
 </li>
 <li>
 Develop and execute campaigns that drive reach and engagement
 </li>
 <li>
 Spot trends early and move fast ensuring they are fit for brand and purpose
 </li>
 <li>
 Optimise content for each platform as and where necessary
 </li>
 <li>
 Engage with our audience and build genuine communities in line with brand guidelines
 </li>
 <li>
 Collaborate with the HQ brand team as well as local operations and marketing team to get work live quickly
 </li>
 <li>
 Report clearly on performance, learnings and ROI, leveraging insights to evolve strategy
 </li>
 <li>
 Build strong relationships with talent (creators, experts, ambassadors) to produce content that is closely aligned to the Time Out Market brand and audience
 </li>
 <li>
 Stay ahead of platform trends, algorithm changes and emerging opportunities in the social landscape
 </li>
 <li>
 Evening and weekend coverage required during events, service peaks, and key moments.
 </li>
 </ul>
 
 
 
 
 
 What success looks like:
 
 
 <ul>
 <li>
 Two distinct online identities, each unmistakably its own venue
 </li>
 <li>
 A clear balance between storytelling and commercial support
 </li>
 <li>
 Attributed footfall growth traceable to content activity
 </li>
 <li>
 Community tone that feels warm, local, and opinionated
 </li>
 <li>
 Shift in brand perception from corporate food hall to neighbourhood Time Out destination
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 You have grown accounts organically (this is key)
 </li>
 <li>
 You understand what makes content go viral and can verbalise this
 </li>
 <li>
 You will have previously been a content creator / social-first creative/ creative social media manager or producer who has generated and developed high quality and proactive social ideas.
 </li>
 <li>
 You will have experience managing numerous social channels
 </li>
 <li>
 You have experience with food, drinks and culture / hospitality based brands.
 </li>
 <li>
 You have experience filming on both phone and camera and can comfortably edit and execute social content on a daily basis
 </li>
 <li>
 Experience in self-producing smaller shoot
 </li>
 <li>
 You have immaculate awareness about social platforms, formats, latest trends and updates, keeping all work culturally relevant.
 </li>
 <li>
 You're comfortable presenting on camera as well as working behind the scenes.
 </li>
 <li>
 Demonstrate proficiencies with social content editing tools like Capcut and with Adobe Creative Suite (Photoshop, Premier Pro, After Effects, Final Cut Pro &amp; Illustrator)
 </li>
 </ul>
 
 
 
 
 
 About our culture
 
 
 
 At Time Out Group we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age; disability; gender, gender reassignment; race; religion or belief; sexual orientation; marriage and civil partnership; pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world, social justice, and the pursuit of happiness, after all, we are in the happiness business.
 
</div>

Spirit Elf

**APPLY THROUGH EMAIL.** orbit@spiritelf.nycTHIS POSITION CAN BE 100% REMOTE for the right candidate. Spirit Elf is a genre-bending comedy sci-fi franchise disguised as a mystical game, where audiences unlock characters, maps, and storylines through interactive quizzes and real-world experiences. Blending humor, astrology, immersive design, and tech-driven storytelling, the project is building toward a scalable multimedia universe spanning series, live activations, digital memberships, and original IP. We are creating a world-class, immersive brand that is strategically engineered as a long-term entertainment franchise.This internship is for COLLEGE CREDIT! It can lead to a PAID position with a growing startup.Check out more: www.spiritelf.nycJob Overview We are seeking a dynamic and creative Video Editing Intern to join our vibrant content creation team! This internship offers an exciting opportunity to develop your skills in video production, post-production, and multimedia content creation. As a Video Editing Intern, you will collaborate with experienced professionals to craft engaging visual stories, enhance footage through editing and motion graphics, and contribute to the overall visual identity of our brand. This role is perfect for passionate individuals eager to gain hands-on experience in a fast-paced, innovative environment while honing their technical expertise across a wide range of editing tools and creative software.Duties<ul><li>Assist in editing raw video footage into polished videos using Adobe Premiere Pro, Final Cut Pro, or Avid Media Composer.</li><li>Incorporate motion graphics and visual effects with Adobe After Effects and Cinema 4D to elevate video content.</li><li>Edit photos and manipulate images utilizing Adobe Photoshop, Adobe Lightroom, Capture One, and Adobe Bridge for social media, marketing campaigns, and internal projects.</li><li>Support the team in filming and videography tasks, including setting up shots and managing camera equipment.</li><li>Organize and manage media assets within content management systems and FTP servers for efficient workflow.</li><li>Contribute to the creation of engaging content by applying typography, graphic design principles, and 2D/3D animation techniques using Adobe Illustrator, Maya, or other relevant software.</li><li>Collaborate on multiple projects simultaneously while adhering to deadlines and maintaining high-quality standards.</li></ul>Qualifications<ul><li>Currently pursuing or recently completed a degree in Film Production, Multimedia Arts, Graphic Design, or related fields.</li><li>Demonstrated proficiency with Adobe Creative Suite including Premiere Pro, After Effects, Photoshop, Illustrator, InDesign; familiarity with Final Cut Pro or Avid is a plus.</li><li>Experience with photo editing tools such as Lightroom or Capture One; knowledge of photo manipulation techniques is desirable.</li><li>Basic understanding of video production processes including filming, editing, post-production workflows, and motion graphics.</li><li>Knowledge of 3D animation software like Maya or Cinema 4D is advantageous but not required.</li><li>Strong organizational skills with the ability to manage multiple projects efficiently.</li><li>Excellent communication skills and a keen eye for detail. Join us as a Video Editing Intern and immerse yourself in an inspiring environment where creativity meets innovation! Develop your technical skills while contributing to impactful projects that reach audiences worldwide. This paid internship is designed to empower emerging talent eager to make their mark in the multimedia industry!</li></ul>Pay: $50.00 per weekWork Location: Hybrid remote in New York, NY 10029

VIDEO EDITING INTERN

Hudson Creative

Quick Facts:<ul><li>Compensation: $80-90K based on experience</li><li>Start Date: Immediate</li><li>Location: Midtown, NYC (Grand Central)</li><li>Work Policy: Hybrid, with onsite work on Tues, Wed, Thurs</li><li>Reports to: Account Director/Founder</li></ul>Summary Overview: Hudson Creative is a boutique digital marketing agency with over 13 years of proven success working with top restaurant and hospitality brands &ndash; with clients including NYC Tourism &amp; Conventions, the Whitney Museum of American Art, Union Square Events, Wolfgang Puck Companies, The Dinex Group, Restaurant Associates (R/A), and LDV Hospitality. Our experienced team shares a passion for driving measurable business results for our clients through a mix of digital marketing strategies and campaigns.We are hiring an experienced Hospitality Marketing Manager to help drive strategic growth for our marquee accounts, and nurture these relationships to support company growth. The successful Hospitality Marketing Manager has a proven track record of leading client strategy with an equal balance of digital marketing fluency. The candidate must have previous experience in an agency or hospitality environment. This person will also be the main point of contact to key client stakeholders &ndash; ensuring that our capabilities support their business needs to foster long-term relationships and yield positive results.Responsibilities / What You&rsquo;ll Own<ul><li>Client relationship ownership - serve as the primary strategic point of contact for assigned accounts, building trusted relationships with key stakeholders and ensuring an exceptional client experience from onboarding through ongoing partnership growth.</li><li>Account strategy &amp; performance direction &mdash; Own the development and evolution of digital marketing strategies that align with each client&rsquo;s business objectives, ensuring campaigns are positioned to drive measurable growth and long-term success.</li><li>Cross-functional campaign leadership &mdash; Lead collaboration across internal teams and external partners to ensure campaigns are launched on time, remain on-brand, and consistently meet agreed-upon performance goals.</li><li>Performance reporting &amp; strategic recommendations &mdash; Own the reporting cadence for each account, translating campaign data into clear business insights, strategic recommendations, and actionable next steps for clients and internal teams.</li><li>Client communications &amp; meeting leadership &mdash; Lead all recurring client meetings, including agenda development, performance reviews, strategy discussions, and follow-up actions, ensuring clarity, accountability, and momentum.</li><li>Account growth &amp; revenue expansion &mdash; Proactively identify opportunities to deepen existing client relationships through upsells, expanded scopes, and new revenue streams that align with client goals.</li><li>Project kickoff &amp; workflow alignment &mdash; Own the onboarding and kickoff process for new initiatives, ensuring internal teams are aligned on scope, timelines, deliverables, and success metrics.</li><li>Profitability &amp; account health &mdash; Partner with agency leadership and operations to ensure client accounts remain profitable, strategically positioned, and structured for sustainable long-term growth.</li><li>External partner management (as needed) &mdash; Oversee relationships with third-party vendors, freelancers, and strategic partners to ensure quality execution and seamless integration into client deliverables.</li></ul>Must Haves:<ul><li>Relevant bachelor&rsquo;s degree - marketing, advertising, communications, business or similar field</li><li>Previous Digital Marketing Experience - 3+ years of experience in a manager role, specifically in an agency environment or hospitality group</li><li>Proven Client Success - 3+ years experience growing client accounts at a hospitality group or marketing agency</li><li>Strong Communicator - ability to liaise effectively with internal and external stakeholders based on trust and accountability</li><li>Avid Learner - has a deep understanding of digital marketing channels (i.e. paid advertising, social media, SEO) with the desire to develop a deeper knowledge.</li><li>Independent Thinker - ability to troubleshoot and navigate complex problems in a fast-paced environment</li><li>Project Management - hyper organized and can quickly shift between different tasks</li><li>Analytical Mindset - strong business acumen and working with data &ndash; you are comfortable working with spreadsheets to analyze data and build insights</li><li>Eye for Design - you can recognize brand narrative in visual assets, and clearly communicate this narrative when evaluating new creative</li><li>Technologically Curious - adept with common technologies like Claude, Google Suite, Zoom, and Slack &ndash; as well as digital marketing tools like Google Analytics, Meta Business Manager, HubSpot, Google Tag Manager, etc.</li></ul>Nice to Haves:<ul><li>Basic graphic design experience (updating image dimensions and styling)</li><li>Experience creating and editing ad copy</li></ul>Perks &amp; Benefits:<ul><li>Competitive base salary, plus performance-based compensation</li><li>Flexible hybrid work policy</li><li>Company issued Apple Macbook Pro laptop</li><li>Generous PTO</li><li>Summer Fridays between Memorial Day and Labor Day</li><li>Comprehensive health insurance plans (after 3 months of employment)</li><li>Traditional and Roth 401K plans with company match (after 3 months of employment)</li><li>Quarterly wellness perks</li><li>Company-funded education and certification opportunities</li><li>A growth environment with ample opportunity for quick upward-mobility</li><li>Convenient office location near Grand Central Station</li></ul>Interview Rounds:<ul><li>Round 1 - fit interview with our hiring manager</li><li>Round 2 - take-home technical case study</li><li>Round 3 - Case study presentation to our Sr. Digital Marketing Manager</li><li>Round 4 - in-person interview with our company Founder</li></ul>Pay: $80,000.00 - $90,000.00 per yearWork Location: Hybrid remote in New York, NY 10017

Hospitality Marketing Manager

Quick Facts:<ul><li>Compensation: $80-90K based on experience</li><li>Start Date: Immediate</li><li>Location: Midtown, NYC (Grand Central)</li><li>Work Policy: Hybrid, with onsite work on Tues, Wed, Thurs</li><li>Reports to: Account Director/Founder</li></ul>Summary Overview: Hudson Creative is a boutique digital marketing agency with over 13 years of proven success working with top restaurant and hospitality brands &ndash; with clients including NYC Tourism &amp; Conventions, the Whitney Museum of American Art, Union Square Events, Wolfgang Puck Companies, The Dinex Group, Restaurant Associates (R/A), and LDV Hospitality. Our experienced team shares a passion for driving measurable business results for our clients through a mix of digital marketing strategies and campaigns.We are hiring an experienced Digital Marketing Manager to help drive strategic growth for our marquee accounts, and nurture these relationships to support company growth. The successful Digital Marketing Manager has a proven track record of leading client strategy with an equal balance of digital marketing fluency. The candidate must have previous experience in an agency or hospitality environment. This person will also be the main point of contact to key client stakeholders &ndash; ensuring that our capabilities support their business needs to foster long-term relationships and yield positive results.Responsibilities / What You&rsquo;ll Own<ul><li>Client relationship ownership - serve as the primary strategic point of contact for assigned accounts, building trusted relationships with key stakeholders and ensuring an exceptional client experience from onboarding through ongoing partnership growth.</li><li>Account strategy &amp; performance direction &mdash; Own the development and evolution of digital marketing strategies that align with each client&rsquo;s business objectives, ensuring campaigns are positioned to drive measurable growth and long-term success.</li><li>Cross-functional campaign leadership &mdash; Lead collaboration across internal teams and external partners to ensure campaigns are launched on time, remain on-brand, and consistently meet agreed-upon performance goals.</li><li>Performance reporting &amp; strategic recommendations &mdash; Own the reporting cadence for each account, translating campaign data into clear business insights, strategic recommendations, and actionable next steps for clients and internal teams.</li><li>Client communications &amp; meeting leadership &mdash; Lead all recurring client meetings, including agenda development, performance reviews, strategy discussions, and follow-up actions, ensuring clarity, accountability, and momentum.</li><li>Account growth &amp; revenue expansion &mdash; Proactively identify opportunities to deepen existing client relationships through upsells, expanded scopes, and new revenue streams that align with client goals.</li><li>Project kickoff &amp; workflow alignment &mdash; Own the onboarding and kickoff process for new initiatives, ensuring internal teams are aligned on scope, timelines, deliverables, and success metrics.</li><li>Profitability &amp; account health &mdash; Partner with agency leadership and operations to ensure client accounts remain profitable, strategically positioned, and structured for sustainable long-term growth.</li><li>External partner management (as needed) &mdash; Oversee relationships with third-party vendors, freelancers, and strategic partners to ensure quality execution and seamless integration into client deliverables.</li></ul>Must Haves:<ul><li>Relevant bachelor&rsquo;s degree - marketing, advertising, communications, business or similar field</li><li>Previous Digital Marketing Experience - 3+ years of experience in a manager role, specifically in an agency environment or hospitality group</li><li>Proven Client Success - 3+ years experience growing client accounts at a hospitality group or marketing agency</li><li>Strong Communicator - ability to liaise effectively with internal and external stakeholders based on trust and accountability</li><li>Avid Learner - has a deep understanding of digital marketing channels (i.e. paid advertising, social media, SEO) with the desire to develop a deeper knowledge.</li><li>Independent Thinker - ability to troubleshoot and navigate complex problems in a fast-paced environment.</li><li>Project Management - hyper organized and can quickly shift between different tasks</li><li>Analytical Mindset - strong business acumen and working with data &ndash; you are comfortable working with spreadsheets to analyze data and build insights</li><li>Eye for Design - you can recognize brand narrative in visual assets, and clearly communicate this narrative when evaluating new creative</li><li>Technologically Curious - adept with common technologies like Claude, Google Suite, Zoom, and Slack &ndash; as well as digital marketing tools like Google Analytics, Meta Business Manager, HubSpot, Google Tag Manager, etc.</li></ul>Nice to Haves:<ul><li>Basic graphic design experience (updating image dimensions and styling)</li><li>Experience creating and editing ad copy</li></ul>Perks &amp; Benefits:<ul><li>Competitive base salary, plus performance-based compensation</li><li>Flexible hybrid work policy</li><li>Company issued Apple Macbook Pro laptop</li><li>Generous PTO</li><li>Summer Fridays between Memorial Day and Labor Day</li><li>Comprehensive health insurance plans (after 3 months of employment)</li><li>Traditional and Roth 401K plans with company match (after 3 months of employment)</li><li>Quarterly wellness perks</li><li>Company-funded education and certification opportunities</li><li>A growth environment with ample opportunity for quick upward-mobility</li><li>Convenient office location near Grand Central Station</li></ul>Interview Rounds:<ul><li>Round 1 - fit interview with our hiring manager</li><li>Round 2 - take-home technical case study</li><li>Round 3 - Case study presentation to our Sr. Digital Marketing Manager</li><li>Round 4 - in-person interview with our company Founder</li></ul>Job Type: Full-timePay: $80,000.00 - $90,000.00 per yearWork Location: Hybrid remote in New York, NY 10017

Digital Marketing Manager

Explore 2171+ Pro experience manager in New York this May. Find roles across top companies and apply now to boost your career.

2171 pro experience manager jobs In New York

Pro Experience Manager

Pro Experience Manager

Social Media Manager & Content Creator

Social Media Manager & Content Creator

VIDEO EDITING INTERN

Hospitality Marketing Manager

Digital Marketing Manager