customer service associate

HJH Holding

Ky ResponsibilitiesCashier&middot; Greet customers and provide exceptional service during transactions.&middot; Process cash, credit/debit card payments, and handle change accurately.&middot; Maintain a clean and organized checkout area.&middot; Address customer inquiries and resolve any issues or complaints.&middot; Ensure the register is balanced at the beginning and end of each shift.Line Staff:&middot; Prepare and assemble food items according to menu specifications.&middot; Maintain cleanliness and organization of the food preparation and service areas.&middot; Assist in stocking and replenishing food supplies and ingredients.&middot; Follow food safety and sanitation guidelines to ensure a safe and healthy environment.&middot; Collaborate with kitchen staff to ensure timely and efficient food service.Kitchen Helper:&middot; Assist with food preparation tasks such as chopping, mixing, and cooking.&middot; Clean and sanitize kitchen equipment, utensils, and workstations.&middot; Assist with inventory management and stock rotation.&middot; Support the kitchen team by performing tasks as directed, including dishwashing and general maintenance.&middot; Follow all health and safety regulations to ensure a clean and safe kitchen environment.Job Criteria1-2 years&rsquo; experience in hospitality / food and beverage industry&middot; Proficiency in speaking, reading, and writing English is required.&middot; Ability to speak Arabic is a plus.&middot; Previous experience in a customer service or food service role is a plus but not required.&middot; Strong communication skills and a friendly, customer-oriented attitude.&middot; Ability to work effectively in a team environment and handle multiple tasks.&middot; Basic math skills and attention to detail.&middot; Ability to stand for extended periods.&middot; Knowledge of health and safety standards and hospitality functions.&middot; Experience in following instructions.Work Location: In person

Line Staff/Cashier

QNB Group

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 
 Job Purpose Summary
 
 
 
 The incumbent will assume responsibility for the Dividend and IPO Processing unit and will ensure timely and accurate distribution/ payments of dividends to a corporate entity&rsquo;s shareholders by virtue of the contractual arrangement entered into by the respective corporate entity with Group Corporate Credit. The incumbent will also supervise Initial Public Offering (IPO) related activities of corporate clientele through managing the IPO subscription process. Additionally the incumbent will assist in exploring the possibilities to enhance the IPO processing system and improve the dividend distribution for non-Qatari shareholders through the payment of their dividends with their currency.
 
 
 
 Essential Duties &amp; Responsibilities By Dimensions
 
 
 
 <ul>
 <li>
 Shareholder &amp; Financial:
 </li>
 <li>
 Assist in the creation of Key Performance Indicators (KPIs) for performance monitoring and quality measurement purposes for the Dividend and IPO Processing Unit and monitor their achievement on periodic basis.
 </li>
 <li>
 Implements KPI&rsquo;s and best practices for Assistant Vice President Corporate Actions role.
 </li>
 <li>
 Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.
 </li>
 <li>
 Demonstrate clear understanding of the important factors behind the bank's financial &amp; non-financial performance.
 </li>
 <li>
 Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
 </li>
 <li>
 Customer (Internal &amp; External):
 </li>
 <li>
 Develop Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turnaroundtime (TAT) with regards to dividend and IPO processing which will also help increase external customer satisfaction.
 </li>
 <li>
 Liaise with their counterparts in the lead bank(s) and corporate customers, as and when applicable
 </li>
 <li>
 Build and maintain strong and effective relationship with all the other related departments and units to achieve the Group&rsquo;s goals/ objectives.
 </li>
 <li>
 Provide timely and accurate information to the external and internal auditors and the compliance function as andwhen required.
 </li>
 <li>
 Provide timely and accurate information to the external and internal auditors and the compliance function as and when required.
 </li>
 <li>
 To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
 </li>
 <li>
 Internal (Processes, Products, Regulatory):
 </li>
 <li>
 Ensure that set procedures and regulations are complied with during the processing of dividends and IPO.
 </li>
 <li>
 Ensure the timely and accurate processing of all dividend and IPO related transactions, within the pre-agreed SLAexecution time-frames.
 </li>
 <li>
 Ensure the timely distribution of QNB and other companies&rsquo; dividends to shareholders in a timely fashion.
 </li>
 <li>
 Ensure the maintenance of shareholders unit files in compliance with set regulatory requirements.
 </li>
 <li>
 Coordinate with other banks participating in the IPO process, where applicable.
 </li>
 <li>
 Supervise the processing of IPO subscription applications, ensure that all documents are gathered to meet QNB and DSM requirements and ensure that all KYC and AML requirements are adhered to during the process.
 </li>
 <li>
 Participate in marketing QNB services of dividend distribution/ IPO processing to listed corporate customers in coordination with other relevant departments/ units.
 </li>
 <li>
 Continuous Improvement
 </li>
 <li>
 Set examples by leading improvement initiatives through cross-functional teams ensuring successes.
 </li>
 <li>
 Identify and encourage people to adopt practices better than the industry standard.
 </li>
 <li>
 Continuously encourage and recognise the importance of thinking out-of-the-box within the team.
 </li>
 <li>
 Encourage, solicit and reward innovative ideas even in day-to-day issues.
 
 
 </li>
 </ul>
 
 Education/Experience Requirements
 
 
 
 <ul>
 <li>
 Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)
 </li>
 <li>
 -At least 10 years of relevant experience, preferably within a highly rated international bank.
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 QID (Front &amp; Back)
 </li>
 <li>
 Passport
 </li>
 <li>
 Education Certificate
 </li>
 <li>
 Birth Certificate
 </li>
 </ul>
</div>

QNB3591 - Assistant Vice President Corporate Actions (Qatarization)

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 
 Job Purpose Summary
 
 
 
 The incumbent will perform operational related activities and maintenance/ updating of account as a result of corporate actions. The incumbent will provide support to other departments in all functions related to daily corporate actions processing and settlement. Additionally the incumbent will assist in exploring the possibilities to enhance the IPO processing system and improve the dividend distribution for non-Qatari shareholders through the payment of their dividends with their currency.
 
 
 
 Essential Duties &amp; Responsibilities By Dimensions
 
 
 
 <ul>
 <li>
 Shareholder &amp; Financial:
 </li>
 <li>
 Participate in the monitoring and achievement of Key Performance Indicators (KPIs) on periodic basis.
 </li>
 <li>
 Implements KPI&rsquo;s and best practices for Manager Custody Operations &amp; Settlement role.
 </li>
 <li>
 Act within the limits of the powers delegated to the incumbent.
 </li>
 <li>
 Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
 </li>
 <li>
 Customer (Internal &amp; External):
 </li>
 <li>
 Liaise with their counterparts in the lead bank(s) and corporate customers, as and when applicable.
 </li>
 <li>
 Build and maintain strong and effective relationship with all the other related departments and units to achieve the Group&rsquo;s goals/ objectives.
 </li>
 <li>
 Provide timely and accurate information to the external and internal auditors and the compliance function as and when required.
 </li>
 <li>
 To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
 </li>
 <li>
 Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
 </li>
 <li>
 Internal (Processes, Products, Regulatory):
 </li>
 <li>
 Responsible for the timely efficient and effective operations and maintenance/ update of accounts resulting from corporate actions.
 </li>
 <li>
 Work with brokers, vendors and various internal departments to resolve operational issues related to corporate actions.
 </li>
 <li>
 Contact brokers (via telephone and in writing) to claim assets/cash proceeds resulting from failed trades as affected by corporate actions and/or income events.
 </li>
 <li>
 Work closely with the front office to be responsible for both operations work as well as corporate actions.
 </li>
 <li>
 Interface with other areas of the Group, resolving day-to-day investigations including settlement failures/disputes, data capture issues, event payments, account reconcilement and FX booking details related to corporate actions.
 </li>
 <li>
 Reconcile and resolve security and cash discrepancies resulting from corporate events.
 </li>
 <li>
 Reconcile records at end of day and ensure all processing has been completed.
 </li>
 <li>
 Analyse and identify root cause for clients&rsquo; investigations, where applicable.
 </li>
 <li>
 Assist in the identification and implementation of process improvements to streamline processes and reduce/eliminate handoffs in support of current and new corporate banking products.
 </li>
 <li>
 Support the Head of Operations and Accounts in the preparation of MIS reports with regards to corporate action operations and account activities.
 </li>
 <li>
 Coordinate with all Corporate Customers for any IPO or Dividend distribution
 </li>
 <li>
 Learning &amp; Knowledge:
 </li>
 <li>
 Possess knowledge of developments in corporate action&rsquo;s account and operations processes.
 </li>
 <li>
 Excellent knowledge of all related systems
 </li>
 <li>
 Proactively identify areas for professional development of self and undertake development activities.
 </li>
 <li>
 Seek out opportunities to remain current with all developments in professional field.
 
 
 </li>
 </ul>
 
 Education/Experience Requirements
 
 
 
 <ul>
 <li>
 Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)
 </li>
 <li>
 At least 6 years of relevant experience, preferably within a highly rated international bank / operations or related experience in banking operations.
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Educational Certificates
 </li>
 <li>
 QID (Back and Front)
 </li>
 <li>
 Birth Certificate
 </li>
 </ul>
</div>

QNB3754 - Manager Custody Operations and Settlement (Qatarization)

Gulf Consulting Group

We are seeking a skilled Mechanical Draftsman (Design) with experience in HVAC, Plumbing, and Fire Fighting systems. The ideal candidate should have strong expertise in preparing detailed design drawings, layouts, and coordination of mechanical services in line with industry standards and project requirements. Prior experience in engineering consultancy and knowledge of relevant codes and regulations will be an added advantage.REQUIREMENTS&middot; Associate degree in Mechanical Drafting.&middot; Minimum 5+ years&rsquo; relevant working experience (Consultants / Contracting) Mechanical field.&middot; Proficient with AutoCAD (2D &amp; 3D), Rivet&hellip;. etc.&middot; Excellent technical communication skills with engineers.&middot; Strong attention to detail and mathematical abilities.&middot; Experience working in a team-based environment.&middot; Experience in site investigations and construction review.&middot; Ability to work under pressure.&middot; Able to work within strict deadlines.Preferred:&middot; Professional Certification in Mechanical Drafting.Work Location: In person

Mechanical Draftsman Design – HVAC, Plumbing and Fire Fighting System

Alshaya Group

<div>
 
 
 ✨ Customer Service Manager | ULTA Beauty | Qatar ✨
 
 
 
 
 
 
 Do you have a passion for creating exceptional customer experiences and leading teams to deliver service excellence?
 
 
 
 
 
 As
 
 ULTA Beauty prepares to launch in Qatar
 
 , we're looking for an experienced
 
 Customer Service Manager
 
 to play a key role in shaping the customer journey and bringing our brand promise to life across every touchpoint.
 
 
 
 
 
 In this role, you'll lead initiatives that enhance customer satisfaction, build loyalty, and ensure a consistently exceptional experience both in-store and online. Working closely with store teams and leadership, you'll champion a customer-first culture while helping to establish ULTA Beauty as a leading beauty destination in Qatar.
 
 
 
 
 
 
 What you'll be doing:
 
 
 
 &bull; Developing and implementing customer experience strategies across retail stores
 
 
 &bull; Leading, coaching, and inspiring teams to deliver outstanding customer service
 
 
 &bull; Monitoring customer feedback, reviews, and satisfaction metrics to identify opportunities for improvement
 
 
 &bull; Partnering with marketing teams on promotions, loyalty initiatives, and in-store events
 
 
 &bull; Analyzing customer insights and behaviour to enhance the overall shopping experience
 
 
 &bull; Resolving escalated customer concerns with professionalism and empathy
 
 
 &bull; Ensuring store environments reflect a premium and welcoming beauty experience
 
 
 
 
 
 
 We're looking for candidates with:
 
 
 
 &bull; 7+ years of experience in customer experience, retail operations, or store management
 
 
 &bull; Strong leadership and team development skills
 
 
 &bull; Experience using CRM and customer feedback tools
 
 
 &bull; A strong understanding of customer expectations within beauty, cosmetics, luxury, or retail environments
 
 
 &bull; A passion for beauty, skincare, and delivering exceptional customer service
 
 
 
 
 
 This is a unique opportunity to be part of the launch of
 
 ULTA Beauty in Qatar
 
 , helping to define the customer experience from day one while building your career with one of the region's leading retail groups.
 
 
 
 
 
 
 Ready to help create the ultimate beauty experience? We'd love to hear from you.
 
 
</div>

Customer Service Manager

XTREME AUTO CARE

We are looking for an energetic, driven, and smart Sales Executive with auto care experience to join our team in Doha. This is a field-based sales role focused on building relationships with offices and institutions across the city, generating leads, and closing deals for our car wash and detailing services.Responsibilities<ul><li>Visit offices and institutions across Doha to market our car wash and detailing services and generate sales leads</li><li>Achieve assigned monthly/quarterly sales targets</li><li>Build and maintain strong client relationships, including corporate accounts, to drive repeat business</li><li>Work closely with and support the Operations Team Associate to ensure smooth handover and execution of bookings/contracts</li><li>Represent the company professionally in all client-facing interactions</li></ul>Requirements<ul><li>Experience in the auto care industry (car wash, detailing, or related automotive services) preferred</li><li>Energetic, active, and self-motivated with a strong drive to succeed</li><li>Smart, presentable, and confident communicator</li><li>Fluent in both Arabic and English (spoken and written)</li><li>Valid Qatar driving license preferred (for traveling between client sites)</li><li>Comfortable working on a target-driven, commission-based structure</li></ul>Compensation<ul><li>Basic salary plus allowance</li><li>Attractive commission structure on top of basic salary based on sales performance</li></ul>Pay: QAR1,500.00 - QAR2,000.00 per monthWork Location: In person

Sales Executive – Auto Care (Car Wash & Detailing)

Swan Global WLL

We are looking for a Pharmaceutical Associate with 2&ndash;3 years of relevant pharmaceutical experience to support medication-related insurance operations, pharmacy claims processing, and formulary management.Key Responsibilities<ul><li>Review pharmacy-related insurance claims for accuracy and policy compliance.</li><li>Process medication pre-authorizations and approvals.</li><li>Coordinate with pharmacies, hospitals, and physicians regarding prescribed medications.</li><li>Verify formulary coverage and recommend alternative medication options where applicable.</li><li>Review prescriptions against insurance policy benefits and exclusions.</li><li>Resolve pharmacy claim rejections and discrepancies.</li><li>Support fraud detection by identifying unusual medication claims.</li><li>Maintain pharmacy and medication databases in coordination with clinical teams.</li><li>Prepare pharmacy utilization and cost analysis reports.</li><li>Ensure compliance with MoPH and Qatar health insurance regulations.</li></ul>Requirements<ul><li>Bachelor's Degree in Pharmacy (B.Pharm) or Doctor of Pharmacy (Pharm.D.).</li><li>2&ndash;3 years of relevant pharmaceutical experience.</li><li>Strong knowledge of pharmaceutical products and pharmacy practices.</li><li>Understanding of health insurance claims and pharmacy benefit management.</li><li>Knowledge of pharmacy information systems.</li><li>Excellent analytical, communication, and documentation skills.</li><li>Qatar pharmacist license or eligibility for Qatar pharmacist licensing is an advantage.</li></ul>Contract Duration: 6 MonthsApplication Question(s):<ul><li>Do you have experience handling pharmacy claims, medication approvals, or health insurance operations?</li><li>Are you available to join a 6-month contract in Qatar?</li></ul>Work Location: In person

Pharmaceutical Associate

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