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application support coordinator

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customer service associate

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Sales Associate | Majid Al Futtaim Lifestyle | Operations
 
 
 
 
 
 
 ROLE PROFILE:
 
 
 <ul>
 <li>
 Be The Ultimate Champion of Customer Service Standards in Line with Majid Al Futtaim Guidelines, Understanding Customer Needs and Enabling the Fulfilment of an Exceptional Experience for The Customer.
 </li>
 <li>
 Ensure Customer Concerns Are Addressed Promptly and Professionally and Escalated in A Timely Manner to the Store Manager, When Necessary, Keep the Customer in Mind Through All Interactions.
 </li>
 <li>
 Achieve Set Sales Targets and Use Creative Ways to Exceed the Same, Keeping the Customer in Mind.
 </li>
 <li>
 Contribute To Enhanced Sales Targets with Thorough Product Knowledge, Taking Opportunities to Up Sell and Cross Sell.
 </li>
 <li>
 Ensure Store Standards Are Maintained at All Times, Supporting with Instore Tasks Including but Not Limited to Cleanliness, Tidiness and Replenishment.
 </li>
 <li>
 Comply With All Store Security Policies and Regulations, Minimizing Exposure to Stock Loss.
 </li>
 <li>
 Use Advanced Selling Skills in Order to Better Support the Customer&rsquo;s Needs, Generate High Value Transactions, And Build a Consistent Flow of Repeat Custom
 </li>
 <li>
 Recommend, Select, And Help Locate or Obtain Merchandise Based on Customer Need in Other Majid Al Futtaim Fashion Brands and Stores, If Not Available Instore.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS:
 
 
 <ul>
 <li>
 High School Certificate
 </li>
 <li>
 1-2 Years Industry Experience
 </li>
 <li>
 Good Communication Skills
 </li>
 <li>
 Excellent Customer Service
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

Sales Associate

Ahmed Al Maghribi Perfumes

Ahmed Al Maghribi Perfumes, founded over 25 years ago by Mr. Kafeel Ahmed, has blossomed into one of the region&rsquo;s favorite perfume houses. We craft unique fragrances that blend traditional Arabic favorites like oud and musk with contemporary creations for every occasion. Our dedication to community and personalization ensures each scent resonates deeply with individual preferences. Rooted in family values, we emphasize collaboration and authenticity, reflecting our commitment to quality and heritage in every perfume. With Ahmed Al Maghribi Perfumes, fragrance is an enduring experience.Role OverviewWe are looking for a dynamic and customer-focused Sales Associate to join our team in Doha. In this role, you will be responsible for providing exceptional customer service, achieving sales targets, maintaining product displays, and ensuring a seamless shopping experience for every client. You will also support online order processing and assist with daily store and eCommerce operations as needed.This position is ideal for a motivated individual with strong interpersonal skills and a passion for retail and luxury products.Key Responsibilities<ul><li>Greet, assist, and engage customers to deliver outstanding in-store and online service.</li><li>Drive sales by understanding customer needs and recommending suitable products.</li><li>Process sales transactions accurately, prepare invoices, and handle payment procedures.</li><li>Support online sales channels (Talabat, Snoonu, Rafeeq, Ahmed Perfumes website) by managing customer inquiries and order fulfillment.</li><li>Ensure product displays, shelves, and promotional areas are organized and visually appealing.</li><li>Maintain up-to-date knowledge of product features and promotions to enhance the customer experience.</li><li>Handle customer inquiries, concerns, and returns promptly and professionally.</li><li>Collaborate with team members and management to meet daily and monthly sales goals.</li><li>Assist in tracking stock levels, monitoring product availability, and coordinating with inventory teams.</li><li>Prepare regular sales and performance reports as required.</li></ul>Qualifications<ul><li>Proven experience in sales or customer service, preferably in retail or eCommerce.</li><li>Excellent communication and interpersonal skills with a customer-oriented mindset.</li><li>Strong organizational and multitasking abilities.</li><li>Familiarity with POS systems and basic sales reporting tools.</li><li>Knowledge of eCommerce platforms (Talabat, Snoonu, Rafeeq) is an advantage.</li><li>Previous experience in the perfume, cosmetics, or luxury retail industry is a plus.</li><li>Bachelor&rsquo;s degree in Business, Marketing, or a related field is preferred but not mandatory.</li><li>Language Skills: Proficiency in Arabic, English, Malayalam, Urdu, and Hindi is highly preferred.</li></ul>Job Types: Full-time, PermanentPay: From QAR1,500.00 per monthWork Location: In person

QNB Group

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 
 Job Purpose Summary
 
 
 
 The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group&rsquo;s products and services and encouraging customers to increase their business with the Group.
 
 
 
 Essential Duties &amp; Responsibilities By Dimensions
 
 
 
 <ul>
 <li>
 Shareholder &amp; Financial:
 </li>
 <li>
 Proactively market the Group&rsquo;s products to increase sales volume and profitability, and to achieve or exceed set targets and goals.
 </li>
 <li>
 Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.
 </li>
 <li>
 Implements KPI&rsquo;s and best practices for Associate, Customer Services
 </li>
 <li>
 Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
 </li>
 <li>
 Act within the limits of the powers delegated to the incumbent.
 </li>
 <li>
 Customer (Internal &amp; External):
 </li>
 <li>
 Enhance the Group&rsquo;s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
 </li>
 <li>
 Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction.
 </li>
 <li>
 Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.
 </li>
 <li>
 To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
 </li>
 <li>
 Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn around time.
 </li>
 <li>
 Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
 </li>
 <li>
 Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
 </li>
 <li>
 Internal (Processes, Products, Regulatory):
 </li>
 <li>
 Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.
 </li>
 <li>
 Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.
 </li>
 <li>
 Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.
 </li>
 <li>
 Coordinate with tellers and branch operations staff on an &ldquo;as is needed&rdquo; basis to ensure smooth operations, and timely and friendly service delivery.
 </li>
 <li>
 Receive loan applications from customers and prepare the corresponding loan agreements, prepare Foreign Bills for Collection (FBC) requests, check dormant accounts, and approve customers&rsquo; signatures.
 </li>
 <li>
 Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary.
 </li>
 <li>
 Refer to Manager, Customer Services for any unresolved queries on transactions handled.
 </li>
 <li>
 Monitors the service standards operational in the branches and looks for creative ways to improve service delivery.
 </li>
 <li>
 Ensures compliance to internal service quality standards and compliance to audit requirements
 </li>
 <li>
 Learning &amp; Knowledge:
 </li>
 <li>
 Possess working knowledge of branch customer service to carry out duties and responsibilities.
 </li>
 <li>
 Identify related areas for professional development of self.
 </li>
 <li>
 Proactively identify areas for professional development of self and undertake development activities.
 </li>
 <li>
 Seek out opportunities to remain current with all developments in professional field.
 
 
 </li>
 </ul>
 
 Education And Experience Requirements
 
 
 
 <ul>
 <li>
 College Diploma
 </li>
 <li>
 OR Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
 </li>
 <li>
 No years of experience required
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport
 </li>
 <li>
 QID
 </li>
 <li>
 Education Certificate
 </li>
 <li>
 Birth Certificate
 </li>
 </ul>
</div>

QNB3629 - Senior Officer Customer Services (Qatarization)

Qatar National Bank

<div>Job Purpose Summary 
The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group's products and services and encouraging customers to increase their business with the Group.
Essential Duties &amp; Responsibilities by Dimensions 
A. Shareholder &amp; Financial:<ul><li>Proactively market the Group's products to increase sales volume and profitability, and to achieve or exceed set targets and goals.</li><li>Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.</li><li>Implements KPI's and best practices for Associate, Customer Services</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent.</li></ul>
B. Customer (Internal &amp; External):<ul><li>Enhance the Group's image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.</li><li>Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction.</li><li>Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.</li><li>To assist customers in all their queries on Bank's product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul>
C. Internal (Processes, Products, Regulatory):<ul><li>Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.</li><li>Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.</li><li>Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.</li><li>Coordinate with tellers and branch operations staff on an &quot;as is needed&quot; basis to ensure smooth operations, and timely and friendly service delivery.</li><li>Receive loan applications from customers and prepare the corresponding loan agreements, prepare Foreign Bills for Collection (FBC) requests, check dormant accounts, and approve customers' signatures.</li><li>Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary.</li><li>Refer to Manager, Customer Services for any unresolved queries on transactions handled.</li><li>Monitors the service standards operational in the branches and looks for creative ways to improve service delivery.</li><li>Ensures compliance to internal service quality standards and compliance to audit requirements</li></ul>
D. Learning &amp; Knowledge:<ul><li>Possess working knowledge of branch customer service to carry out duties and responsibilities.</li><li>Identify related areas for professional development of self.</li><li>Proactively identify areas for professional development of self and undertake development activities.</li><li>Seek out opportunities to remain current with all developments in professional field.</li></ul>
Education and Experience Requirements<ul><li> 
College Diploma</li><li>OR Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),</li><li>No years of experience required</li></ul>
Required Special Skills<ul><li> 
Excellent oral and written communication skills (including report writing) in English and Arabic.</li><li>Good interpersonal and presentation skills.</li><li>Understanding of the relevant laws, regulations, and practices.</li><li>Ability to make decisions and follow through with initiatives.</li><li>Personal integrity and self-management.</li><li>Planning, organising, and analytical ability.</li><li>Results oriented.</li><li>Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.</li></ul></div>

Associate Customer Services (Qatarization)

<div>Job Purpose Summary 
The incumbent is mainly responsible assisting the Manager Card Center Customer Service to achieve the set objective and to provide efficient, friendly and quality service to cardholders and merchants. The incumbent will also ensure to educate the cardholders &amp; merchants the use of latest technologies (viz. chip card, contactless, mobile payments).
Essential Duties &amp; Responsibilities by Dimensions 
A. Shareholder &amp; Financial:<ul><li>Act as a problem solver for cardholder and merchant by liaising the activities between branches and operations.</li><li>Assist the Manager in providing training to customer service representatives of branches at regular intervals to enforce procedural requirements which in turn increase customer satisfaction.</li><li>Provide training to Customer Care Centre, Branches and DSA's.</li><li>Recommend change in card processing process to improve customer services, reduce customer complaints and increase satisfaction level.</li><li>Implements KPI's and best practices for Senior Associate, Card Center Customer Service</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent.</li></ul>
B. Customer (Internal &amp; External):<ul><li>Responsible for sensitizing the department to the needs of the customer and lead the customer focus initiative in the entire department.
</li><li>Negotiate and finalize Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turnaround time which will also help increase external customer satisfaction.</li><li>Enhance relationships with VISA and MasterCard and other brand affiliates (including alliance partners for reward programs).</li><li>To assist customers in all their queries on Bank's product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul>
C. Internal (Processes, Products, Regulatory):<ul><li>Responsible for resolving all customer queries related to card issuing or acquiring business.</li><li>Avoid delay in responding to customers' requests/call</li><li>Carry out mystery shopping on competitor card products.</li><li>Update comparative pricing structure for all Banks issuing cards in Qatar.</li><li>Making sure that credit cardholders statements are delivered on time.</li><li>Resolve the queries related to non-receipt of card statements.</li><li>Ensure that timely delivery of e-statements for cardholders.</li><li>Ensure that every cardholder receives SMS service.
</li><li>Compile and present relevant MIS on periodic basis for the Head of Cards, GM Retail Banking and the Group's executive management.</li><li>Conduct reviews of the various card products in use at periodic intervals and provide a feedback on their performance to the Head of Cards.</li><li>Monitor and manage the day-to-day relationships with external Direct Sales Agents (DSAs).
</li><li>Hold meetings with direct reports and assess their performance/ address their concerns as well as the Department's overall performance on a regular basis.</li></ul>
- Lead the benchmarking process to determine the Group's standing vis-&agrave;-vis its competitors and give the Group a competitive edge in the credit cards business.
<ul><li>Handle queries regarding requests for new/ renewed cards not yet issued received from branches/ other units or directly from the customers.</li><li>Ensure consistent delivery of customer satisfaction and problem resolution, either directly by card center staff of through liaison with other departments.</li><li>Monitor performance against the agreed TAT as specified in internal SLAs
</li></ul>D. Learning &amp; Knowledge:<ul><li>Possess working knowledge of branch customer service to carry out duties and responsibilities.</li><li>Identify related areas for professional development of self.</li><li>Proactively identify areas for professional development of self and undertake development activities.</li><li>Seek out opportunities to remain current with all developments in professional field.</li></ul>
Education and Experience Requirements<ul><li> 
College Diploma</li><li>OR Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),</li><li>At least 2 years of relevant experience, preferably within a highly rated international bank.</li></ul>
Required Special Skills<ul><li> 
Excellent oral and written communication skills (including report writing) in English and Arabic.</li><li>Good interpersonal and presentation skills.</li><li>Understanding of the relevant laws, regulations, and practices.</li><li>Ability to make decisions and follow through with initiatives.</li><li>Personal integrity and self-management.</li><li>Planning, organising, and analytical ability.</li><li>Results oriented.</li><li>Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.</li></ul></div>

Senior Associate Card Center Customer Service (Qatarization)

First Capital

Job Title: Senior Sales Associate (with Marketing Functions)Job Summary: We are seeking a proactive and results-driven Senior Sales Associate who will be responsible for driving sales, supporting the team, and assisting in marketing initiatives to promote products and services. The ideal candidate should have strong sales experience, creativity in marketing, and excellent customer service skills.Key Responsibilities:Sales Functions:<ul><li>Achieve and exceed monthly sales targets</li></ul><ul><li>Assist customers and provide product/service recommendations</li></ul><ul><li>Handle customer inquiries and resolve complaints professionally</li></ul><ul><li>Supervise and support junior sales staff</li></ul><ul><li>Maintain product knowledge and pricing updates</li></ul><ul><li>Prepare daily/weekly sales reports</li></ul><ul><li>Ensure proper merchandising and display of products</li></ul><ul><li>Coordinate with operations for stock availability</li></ul>Marketing Functions:<ul><li>Assist in planning and executing marketing campaigns</li></ul><ul><li>Create and suggest promotional ideas to increase sales</li></ul><ul><li>Manage social media inquiries and customer engagement</li></ul><ul><li>Help in preparing marketing materials (flyers, posts, offers)</li></ul><ul><li>Conduct market research and competitor monitoring</li></ul><ul><li>Support outdoor sales and client visits when required</li></ul><ul><li>Assist in organizing events, promotions, and product launches</li></ul><ul><li>Build and maintain relationships with corporate clients</li></ul>Requirements:<ul><li>Proven experience in sales with marketing exposure</li></ul><ul><li>Strong communication and negotiation skills</li></ul><ul><li>Creative and proactive mindset</li></ul><ul><li>Leadership or supervisory experience preferred</li></ul><ul><li>Customer-focused and target-driven</li></ul><ul><li>Ability to multitask and work under pressure</li></ul><ul><li>Basic knowledge of social media platforms and marketing tools</li></ul><ul><li>Proficient in MS Office applications</li></ul>Experience:<ul><li>Minimum 2&ndash;4 years in sales</li></ul><ul><li>Experience in marketing or promotions is an advantage</li></ul>Skills:<ul><li>Sales &amp; upselling</li></ul><ul><li>Marketing support</li></ul><ul><li>Customer service excellence</li></ul><ul><li>Team leadership</li></ul><ul><li>Communication &amp; negotiation</li></ul><ul><li>Time management</li></ul>Job Type: Full-timeWork Location: In person

Senior Sales Associate (with Marketing Functions)

VodafoneThree

Retail Sales Associate &ndash; TelecommunicationsDoha, Qatar Company: Vodafone Qatar Full-timeSalary18 &ndash; 28 QAR per hour Overtime pay Sales commissions Monthly performance bonusJob Type<ul><li>Full-time</li><li>Permanent</li></ul>Shift &amp; Schedule<ul><li>48 hours per week</li><li>Rotational shifts (mall/store hours)</li><li>Weekend and holiday shifts required</li><li>Overtime as needed</li></ul>Location<ul><li>Doha, Qatar (Required)</li><li>On-site (retail store)</li></ul>Full Job DescriptionVodafone Qatar is a leading provider of mobile and digital services. We are seeking a Retail Sales Associate to assist customers in-store, provide product recommendations, and drive sales performance.Responsibilities<ul><li>Assist customers with product selection, purchases, and service inquiries</li><li>Promote mobile plans, devices, and telecom services</li><li>Achieve sales targets and contribute to store performance</li><li>Handle transactions and maintain accurate records</li><li>Ensure high levels of customer satisfaction</li></ul>Qualifications<ul><li>High school diploma or equivalent</li><li>1&ndash;2+ years of experience in retail sales or customer service</li><li>Strong communication and interpersonal skills</li><li>Sales-driven and customer-focused mindset</li><li>Fluent in English (Arabic is an advantage)</li></ul>Preferred Qualifications<ul><li>Experience in telecommunications or electronics retail</li><li>Familiarity with sales targets and KPIs</li><li>Experience using POS systems</li></ul>Benefits<ul><li>Health insurance</li><li>Transportation allowance</li><li>Paid annual leave</li><li>Sales incentives and bonuses</li><li>Training and career development opportunities</li></ul>Application Questions<ul><li>Are you authorized to work in Qatar?</li><li>Do you have experience in retail or sales?</li><li>What is your expected hourly salary (QAR)?</li></ul>Work LocationDoha, Qatar (Retail store / On-site)Apply NowApply via Indeed or through the official Vodafone Qatar careers page.الراتب المدفوع: QAR١٨٫٠٠&nbsp;لكل ساعةعدد الساعات المتوقع: 38.0 في الأسبوعموقع العمل: بشكل شخصي

Retail Sales Associate – Telecommunications

Explore 1090+ Customer service associate in Doha this May. Find roles across top companies and apply now to boost your career.

1090 customer service associate jobs In Doha

Sales Associate

Sales Associate

QNB3629 - Senior Officer Customer Services (Qatarization)

Associate Customer Services (Qatarization)

Senior Associate Card Center Customer Service (Qatarization)

Senior Sales Associate (with Marketing Functions)

Retail Sales Associate – Telecommunications