sales manager

marketing manager

operations manager

accounting manager

assistant sales manager

customer service manager

Foreground.

<div>
 Foreground is partnering with a major telecom operator in Qatar to appoint a Customer Experience Manager to elevate service standards and customer engagement across multiple channels.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Define and implement customer journey and experience strategies.
 </li>
 <li>
 Oversee call center, digital, and in-store service operations.
 </li>
 <li>
 Monitor NPS and customer satisfaction scores.
 </li>
 <li>
 Lead service recovery and complaint management processes.
 </li>
 <li>
 Collaborate with product and marketing teams for seamless client experiences.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelors degree in Business, Communications, or related field.
 </li>
 <li>
 8+ years in customer experience management, telecom preferred.
 </li>
 <li>
 Proven track record in service transformation initiatives.
 </li>
 <li>
 Strong analytical and communication skills.
 </li>
 <li>
 Bilingual Arabic/English essential.
 
 </li>
 </ul>
</div>

Customer Experience Manager - Telecom (CEM001)

Dieture

About Dieture:Dieture is a Qatari startup leading the country's healthy food subscription industry, playing a crucial role in the country's wellness movement. We seamlessly integrate technology with every aspect of wellness. Our innovative platform goes beyond meal prep, offering a comprehensive approach to a healthier lifestyle. As a trusted name in health-focused meals, Dieture has built its reputation on delivering nourishment without compromise.Role Overview:As a Customer Support Manager at Dieture, you will lead our customer support team to deliver exceptional service, drive customer satisfaction, and foster long-term loyalty. You will own the strategy, processes, and performance metrics for customer interactions, ensuring that every touchpoint reflects our brand&rsquo;s commitment to excellence and empathy.Key Responsibilities:<ul><li>Lead, mentor, and manage a high-performing customer support team to meet and exceed service goals.</li><li>Develop and implement customer support strategies aligned with Dieture&rsquo;s mission and values.</li><li>Monitor and analyze customer service metrics (e.g., NPS, CSAT, response times) to identify trends and areas for improvement.</li><li>Collaborate cross-functionally with Product, Marketing, and Operations teams to resolve customer issues and enhance the overall customer experience.</li><li>Design and optimize customer support workflows, tools, and knowledge bases for efficiency and scalability.</li><li>Handle escalated customer concerns with professionalism and empathy, ensuring timely resolution.</li><li>Recruit, train, and onboard new support team members.</li><li>Foster a culture of continuous improvement, feedback, and customer-centricity within the team.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business, Communications, or a related field; relevant certifications are a plus.</li><li>5+ years of experience in customer support or service roles, with at least 2 years in a team management position.</li><li>Proven leadership skills with experience managing remote or hybrid teams.</li><li>Strong analytical skills with the ability to use customer data to drive decisions.</li><li>Excellent communication, interpersonal, and conflict resolution skills.</li><li>Proficient with CRM software and customer support tools (e.g., Freshdesk).</li><li>Passion for health, wellness, and customer advocacy is highly desirable.</li><li>Fluency in Arabic and English language.</li></ul>Diversity and Inclusion:At Dieture, we are committed to fostering a diverse and inclusive workplace. We welcome applications from candidates of all backgrounds.Job Types: Full-time, Permanent

Customer Support Manager (Arab National)

DOHA BANK

<div>
 
 
 Role Objective
 
 
 
 
 
 
 The
 
 Assistant Relationship Manager
 
 will assist in booking quality assets through offering credit solutions and credit enhancements for the allocated individual / portfolio of clients, thereby enhancing the service delivery/business development efforts of Services sector. The job holder will assist in preparation and preliminary assessment of credit application, acquisition and retention of customers, account performance review, arranging optimal financial solutions and customer issue/query resolution, as per the internal policies/ procedures and QCB guidelines.
 
 
 
 
 
 
 Detailed Roles and Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Perform all activities, as assigned by the reporting authorities, in compliance with regulatory guidelines, and internal policies and procedures.
 </li>
 <li>
 Assist in direct sales, up-sales and cross sales efforts, to the existing and new customers through appropriate propositions through incremental value-added features.
 </li>
 <li>
 Assist in initiating field visits to existing / new customers to review the portfolio performance and to observe / understand the business potential.
 </li>
 <li>
 Achieve the assigned credit portfolio targets pertaining to various products, ensuring all performance standards are met in terms of the business targets, controls, compliance, and quality standards.
 </li>
 <li>
 Ensure consistency of customer service experience / service delivery to the Services sector client segment, within the parameters set by the Bank.
 </li>
 <li>
 Ensure Internal Credit Rating and RAROC is carried out for all lending clients and update same on annual basis or as and when a new facility is granted, new information available etc.
 </li>
 <li>
 Prepare /perform initial assessment of credit applications of customers, analyze financial statement, prepare credit summary for the customer and provide preliminary assessment on the viability of lending and guide on utilization of facilities.
 </li>
 <li>
 Support in the implementation of efficient customer retention / anti-attrition strategies, in support of the business enhancement efforts targeted at Services sector client segment, as per the directives of the reporting authorities.
 </li>
 <li>
 Perform initial analysis of credit proposals with appropriate interpretations on the financial aspects and identify the risk factors and suggest credit enhancers, as applicable, in consistent with the Credit policies and regulatory framework.
 </li>
 <li>
 Promptly solve / route complex customer complaints / disputes/ other actionable data to the relevant internal stakeholders for timey resolution.
 </li>
 </ul>
 
 
 
 
 
 Educational Qualifications:
 
 
 
 
 
 <ul>
 <li>
 University graduate with a degree in Business or Banking or Finance or any other related discipline.
 </li>
 <li>
 Master&rsquo;s degree in Management any other related discipline will be an added advantage.
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 
 
 
 <ul>
 <li>
 06-10 years of total experience in financial services/banking industry, entailing responsibilities pertaining to the specific area of discipline.
 </li>
 <li>
 Experience in business / relationship management in Services sector, with strong understanding of the local banking industry.
 </li>
 </ul>
 
 
 
 
 
 Certifications:
 
 
 
 
 
 <ul>
 <li>
 Professional certification such as CFA/ CPA/ CA and or CMA is preferable
 </li>
 </ul>
 
 
</div>

Assistant Relationship Manager - Services Sector

ACCA Careers

<div>
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role
 
 
 
 Managing the rental business within Qatar, ensuring revenue growth and profitability from these regions are met. Ensure high level of customer satisfaction and enhancing the brand image to meet and exceed set standards. Must motivate guide and support all relevant personnel in the branch to achieving organizational objectives whilst maintaining good level of discipline and service standards. Must ensure quality control on a regular basis to ensure that the vehicles available for rent are always in a rentable condition and high standards are maintained. Comply and implement procedures in line with company policies and procedures. Continuously look for operational efficiencies and ensuring maximum usage of existing resources and assets. Must work closely with business process manager to streamline SOP&rsquo;s in the operations department.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Fleet Management - Oversee end-to-end vehicle fleet operations including procurement, allocation, maintenance, and disposal. Ensure optimal fleet availability, utilization, and condition to meet business demand and contractual obligations.
 </li>
 <li>
 Operational Efficiency : Drive process improvements to enhance productivity, reduce costs, and streamline workflows across rental and leasing operations. Implement and monitor standard operating procedures (SOPs) to ensure operational consistency across locations.
 </li>
 <li>
 Ensure vehicles are available at rental locations to maximise rental opportunities resulting in high utilisation which ensures revenue, margin and profitability for the region handled
 </li>
 <li>
 Operational Efficiency: Drive process improvements to enhance productivity, reduce costs, and streamline workflows across rental and leasing operations. Implement and monitor standard operating procedures (SOPs) to ensure operational consistency across locations.
 </li>
 <li>
 Ensure vehicles are available at rental locations to maximise rental opportunities resulting in high utilisation which ensures revenue, margin and profitability for the region handled.
 </li>
 <li>
 Customer Service: Must ensure that one continuously exceeds customer expectations from all customer touch points within the business. All customer queries are handled in a professional and timely manner. Manage escalations and ensure resolution of customer complaints within defined SLAs.
 </li>
 <li>
 Employee Development: Identify the talents within the team members and develop the right resources, optimum use of these resources and identify them for succession planning
 </li>
 <li>
 Vendor &amp; Partner Management - Oversee relationships with key external vendors (e.g., maintenance providers, fuel partners, insurance agencies).
 </li>
 <li>
 Quality, Standards, Security, Policies and Procedures: Must ensure that there is proper control over cash, fleet and premises. Must ensure that business is conducted ethically adhering to standards, and strict compliance to policies and procedures.
 </li>
 <li>
 Operational efficiencies: Enhance operational capabilities and deliver products and services better, faster and at lower cost
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful
 
 
 
 
 Minimum Qualifications and Knowledge:
 
 
 
 <ul>
 <li>
 Experience in sales and operational aspect of the automotive industry, preferably car rental or service related industry.
 </li>
 <li>
 Understanding of industry best practices, standards and their impact on customer service levels.
 </li>
 <li>
 Good understanding of retail sales operation and promotional activities to drive revenue and profitability.
 </li>
 <li>
 Work requires professional, written &amp; verbal communication and inter personal skills
 </li>
 <li>
 Ability to communicate and interact with internal and external customers and senior management team
 </li>
 <li>
 Develop and maintain strong relationship with peer group and colleagues
 
 
 </li>
 </ul>
 
 Minimum Experience
 
 
 
 <ul>
 <li>
 Five years&rsquo; minimum experience in service industry, preferably car rental and leasing industry.
 
 
 </li>
 </ul>
 
 Job Specific Skills
 
 
 
 <ul>
 <li>
 Excellent communication skills, planning and organizing, interpersonal skills (tact, diplomacy, influence etc), analytical skills, team player, highly focused on achieving results, Problem solving and commercial awareness.
 
 
 </li>
 </ul>
 
 Behavioural Competencies
 
 
 
 <ul>
 <li>
 Team player across all departments
 </li>
 <li>
 Leadership Skills
 </li>
 <li>
 Planning, organizing and ability to manage multiple demands.
 </li>
 <li>
 Quality orientation and accuracy.
 </li>
 <li>
 Professional ability.
 </li>
 <li>
 Initiative and commitment to achieve results.
 </li>
 <li>
 Excellent communication, interpersonal skills and cultural sensitivity.
 </li>
 <li>
 Ability to recover from challenging situations be positive and motivated.
 </li>
 <li>
 Strategic thinking.
 </li>
 <li>
 Creativity and innovation
 
 
 </li>
 </ul>
 
 What Equips You For The Role
 
 
 
 Bachelor&rsquo;s degree/University degree or equivalent experience
 
 
 
 About Al-Futtaim Automotive
 
 
 
 A major division of the UAE-based Al-Futtaim Group of companies,
 
 Al-Futtaim Automotive
 
 is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
 
 
 Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
 
 
 We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
 
 
 We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment.
 
 
 What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path.
 
 This is Al-Futtaim Automotive and we empower talent to move forward.
 
 
 
 For further information, and to apply, please visit our website via the &ldquo;Apply&rdquo; button below.
</div>

Operations Manager | Financial Services Rental & Leasing | AVR

Spectrum Solution W.L L

We are hiring a Customer Service Team Leader with proven experience in leading customer service teams.Requirements:<ul><li>Must be a native Arabic speaker</li><li>Minimum 2 years of experience as a Customer Service Team Leader</li><li>Fluent in both Arabic and English</li><li>Strong leadership and communication skills</li><li>Background in call center or customer service operations</li></ul>Salary: Attractive package will be offered to the right candidate.Job Type: Full-time

Customer Service Team Leader (Native Arabic Speaker)

Apparel Group

<div>
 
 Job Description
 
 
 
 Objective:
 
 
 This position is responsible for managing and enhancing customer interactions and service performance within the Distribution Centre. The role ensures timely resolution of inquiries, effective communication between internal teams and customers, and contributes to customer satisfaction and operational efficiency.
 
 
 Key Responsibility:
 
 
 Customer Relationship Management
 
 
 <ul>
 <li>
 Act as a liaison between the Distribution Centre and internal/external customers, addressing inquiries and concerns in a timely and professional manner.
 </li>
 <li>
 Maintain up-to-date customer records, delivery status reports, and order documentation.
 </li>
 <li>
 Support the resolution of complaints and delivery discrepancies with root cause analysis and corrective actions.
 
 
 </li>
 </ul>
 Operational Support &amp; Coordination
 
 
 <ul>
 <li>
 Coordinate with DC, logistics, and last-mile teams to ensure accurate and on-time dispatch of customer orders.
 </li>
 <li>
 Analyze customer service trends, report recurring issues, and collaborate with cross-functional teams to improve turnaround time.
 </li>
 <li>
 Follow up on open service requests and ensure escalations are handled promptly.
 
 
 </li>
 </ul>
 Service Quality &amp; Communication
 
 
 <ul>
 <li>
 Respond to customer queries via phone, email, and system portals, ensuring professional and courteous communication.
 </li>
 <li>
 Update customers proactively on order status, stock availability, or delivery timelines.
 </li>
 <li>
 Support the preparation of customer service KPIs and periodic service-level reports.
 
 
 </li>
 </ul>
 Continuous Improvement
 
 
 <ul>
 <li>
 Recommend process enhancements and digital tools to improve service response and customer satisfaction.
 </li>
 <li>
 Participate in service improvement projects, system upgrades, and training initiatives to build service capability.
 </li>
 <li>
 Maintain in-depth product knowledge and awareness of internal distribution processes to support accurate resolution.
 
 
 </li>
 </ul>
 Desired Experience:
 
 
 <ul>
 <li>
 1-3 years of experience working in a warehouse or distribution center environment in a similar role or related position is preferred.
 </li>
 <li>
 Strong interpersonal and problem-solving skills, with the ability to multitask in a fast-paced setting.
 </li>
 <li>
 Working knowledge of ERP systems, MS Office, and customer service platforms is preferred.
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Supply Chain, or a related field.
 </li>
 </ul>
</div>

Executive - Customer Service

VOLUME CAFE

Job Title: Caf&eacute; ManagerDepartment: Food &amp; Beverage / Operations Reports To: Operations ManagerJob Summary:We are seeking an experienced and passionate Caf&eacute; Manager to oversee the daily operations of our caf&eacute;. The ideal candidate must have proven caf&eacute; management experience, strong leadership skills, and the ability to drive both operational excellence and outstanding customer service. This role requires hands-on management, team training, and a focus on delivering a welcoming, high-quality caf&eacute; experience.Key Responsibilities:<ul><li>Oversee and manage daily caf&eacute; operations, ensuring smooth workflow and service excellence.</li><li>Supervise, train, and motivate caf&eacute; staff to deliver outstanding customer experiences.</li><li>Manage caf&eacute; inventory, ordering, and stock control to minimize waste and control costs.</li><li>Ensure food safety, hygiene, and cleanliness standards are strictly followed.</li><li>Develop staff schedules to optimize labor costs while maintaining service standards.</li><li>Monitor sales performance, implement promotional activities, and contribute to revenue growth.</li><li>Handle customer feedback, complaints, and special requests with professionalism.</li><li>Ensure compliance with company policies, health &amp; safety, and local regulations.</li><li>Support recruitment, onboarding, and continuous training of team members.</li><li>Maintain a positive caf&eacute; environment that reflects the brand&rsquo;s values and service philosophy.</li></ul>Requirements:<ul><li>Minimum 3&ndash;5 years of proven experience managing a caf&eacute;, coffee shop, or casual dining outlet.</li><li>Strong knowledge of caf&eacute; operations, including coffee/beverage service and light food offerings.</li><li>Excellent leadership, communication, and interpersonal skills.</li><li>Strong organizational and problem-solving abilities.</li><li>Financial acumen with experience in inventory control, cost management, and sales analysis.</li><li>Ability to work in a fast-paced, customer-focused environment.</li><li>Flexible to work shifts, weekends, and holidays.</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>How may years of experience do you have as a Cafe Manager?</li><li>Do you have Food Handler Certificate?</li><li>Are you available to join immediately or any Notice period?</li><li>Current salary and expected</li></ul>

Cafe Manager

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