marketing coordinator

assistant store manager

marketing manager

sales manager

account manager

customer service manager

QNB Group

<div>
 <strong>
  About QNB
  <br/>
  <br/>
 </strong>
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 <br/>
 <br/>
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 <br/>
 <br/>
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 <br/>
 <br/>
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 <br/>
 <br/>
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 <br/>
 <br/>
 <strong>
  Job Purpose Summary
  <br/>
  <br/>
 </strong>
 The incumbent is mainly responsible for leading a team of customer service representatives in providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group&rsquo;s products and services and encouraging customers to increase their business with the Group.
 <br/>
 <br/>
 <strong>
  Essential Duties &amp; Responsibilities By Dimensions
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Shareholder &amp; Financial:
  </li>
  <li>
   Proactively market the Group&rsquo;s products to increase sales volume and profitability, and to achieve or exceed set targets and goals.
  </li>
  <li>
   Suggest Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.
  </li>
  <li>
   Implements KPI&rsquo;s and best practices for Manager, Customer Services
  </li>
  <li>
   Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
  </li>
  <li>
   Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.
  </li>
  <li>
   Demonstrate clear understanding of the important factors behind the bank's financial &amp; non-financial performance.
  </li>
  <li>
   Customer (Internal &amp; External):
  </li>
  <li>
   Enhance the Group&rsquo;s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
  </li>
  <li>
   Monitors service quality indicators and takes corrective measures to ensure highest level of customer satisfaction and ensures all problems/complaints/queries are handled quickly, efficiently and tactfully.
  </li>
  <li>
   Resolves escalated customer complaints and ensures timely resolution of the same
  </li>
  <li>
   Aims to increase bank&rsquo;s market share by ensuring high level of service and meeting the turnaround time for various processes as laid down.
  </li>
  <li>
   Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.
  </li>
  <li>
   Drives sales of new products ensures proper documentation of applications and tracks sales targets to achieve growth.
  </li>
  <li>
   Provides cross-sell leads to sales teams and ensure timely follow-up to ensure conversion.
  </li>
  <li>
   To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
  </li>
  <li>
   Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
  </li>
  <li>
   Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
  </li>
  <li>
   Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
  </li>
  <li>
   Internal (Processes, Products, Regulatory):
  </li>
  <li>
   Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.
  </li>
  <li>
   Maintain customer services area files, database, records, registers and logs under control.
  </li>
  <li>
   Provide authorizations and downloads as necessary to ensure smooth running of the daily work.
  </li>
  <li>
   Coordinate with Tellers on an &ldquo;as is needed&rdquo; basis to ensure smooth operations, and timely and friendly service delivery.
  </li>
  <li>
   Lead and direct the daily activities for Customer Service unit including, but not limited to;
  </li>
  <li>
   checking customers&rsquo; applications for different types of products and services,
  </li>
  <li>
   checking loan applications and loan agreements before submitting the same for approvals,
  </li>
  <li>
   authorizing customers&rsquo; signatures,
  </li>
  <li>
   authorizing the daily work of the customer services staff,
  </li>
  <li>
   following up dormant accounts especially debit accounts,
  </li>
  <li>
   preparing management reports such as monthly opened/closed accounts.
  </li>
  <li>
   Ensures implementation of all audit recommendations and minimizes occurrence of any deviations during audit checks
  </li>
  <li>
   Continuous Improvement:
  </li>
  <li>
   Set examples by leading improvement initiatives through cross-functional teams ensuring successes.
  </li>
  <li>
   Identify and encourage people to adopt practices better than the industry standard.
  </li>
  <li>
   Continuously encourage and recognise the importance of thinking out-of-the-box within the team.
  </li>
  <li>
   Encourage, solicit and reward innovative ideas even in day-to-day issues.
  </li>
  <li>
   Learning &amp; Knowledge:
  </li>
  <li>
   Identify related areas for professional development of self and others.
  </li>
  <li>
   Take decisive action to ensure speedy resolution of unresolved staff grievances or conflicts within the team.
  </li>
  <li>
   Ensures CSO's, Associate customer services, Senior Associate Customer services in the branch are trained with all the process related to customer service within specified TAT
   <br/>
   <br/>
  </li>
 </ul>
 Possess a superior knowledge of branch customer service management and provide training to the customer service team as and when needed.
 <br/>
 <br/>
 <ul>
  <li>
   Provide training to the customer services team as and when needed and solve difficulties beyond their expertise.
  </li>
  <li>
   Proactively identify areas for professional development of self and undertake development activities.
  </li>
  <li>
   Seek out opportunities to remain current with all developments in professional field.
  </li>
  <li>
   Hold meetings with staff and assess their performance and your teams overall performance on a regular basis.
  </li>
  <li>
   Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members.
  </li>
  <li>
   Identify development opportunities and activities for staff and facilitate/coach them to improve their effectives and prepare them to assume greater responsibilities.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education And Experience Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
  </li>
  <li>
   At least 6 years of relevant experience, preferably within a highly rated international bank.
  </li>
  <li>
   Well-informed of branch customer service practices and regulations
   <br/>
   <br/>
  </li>
 </ul>
 Note: you will be required to attach the following:
 <br/>
 <br/>
 <ul>
  <li>
   Resume/CV
  </li>
  <li>
   Passport
  </li>
  <li>
   QID
  </li>
  <li>
   Education Certificate
  </li>
  <li>
   Birth Certificate
  </li>
 </ul>
</div>


QNB3648 - Manager Customer Services (Qatarization)

TOD by beIN

<div>
 <p>
  <strong>
   Position Summary:
  </strong>
 </p>
 <p>
  The Customer Care Manager is responsible for leading TOD&rsquo;s customer care function across service, support, and customer-related commercial activities. The role oversees day-to-day customer care operations, including contact center performance, service delivery, account support, issue resolution, and initiatives that contribute to customer satisfaction, retention, and revenue optimization.
 </p>
 <p>
  This role plays a key part in ensuring that customer interactions are handled efficiently and professionally across all touchpoints, while also identifying opportunities to improve service quality, operational effectiveness, customer loyalty, and commercial outcomes.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities and Accountabilities:
  </strong>
 </p>
 <ul>
  <li>
   Lead and manage the end-to-end customer care function across customer support, service delivery, and customer account management.
  </li>
  <li>
   Oversee contact center operations and ensure service levels, quality standards, and response times are achieved.
  </li>
  <li>
   Drive continuous improvement in customer care processes, workflows, and operating procedures to enhance efficiency and customer satisfaction.
  </li>
  <li>
   Manage customer escalations and ensure timely resolution of complex issues in coordination with relevant internal stakeholders.
  </li>
  <li>
   Monitor customer feedback, complaints, and service trends to identify root causes and recommend corrective actions.
  </li>
  <li>
   Support retention and revenue-related initiatives through effective management of renewals, upselling opportunities, and customer engagement activities where applicable.
  </li>
  <li>
   Collaborate with Product, Technology, Marketing, Finance, and other internal teams to improve the overall customer journey and service experience.
  </li>
  <li>
   Establish and monitor KPIs, dashboards, and reporting related to service performance, customer satisfaction, retention, and team productivity.
  </li>
  <li>
   Contribute to budget planning and cost control within the customer care function, ensuring efficient use of resources.
  </li>
  <li>
   Assess operational risks within the function and implement appropriate controls, governance, and mitigation actions.
  </li>
  <li>
   Lead, coach, and develop the customer care team to ensure high performance, accountability, and a customer-centric culture.
  </li>
  <li>
   Ensure policies, processes, and customer interactions are aligned with company standards, compliance requirements, and business objectives.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in business administration, Management, Marketing, Communications, or a related field, master&rsquo;s degree is an advantage.
  </li>
  <li>
   Minimum 10 years of relevant experience in customer care, customer service, customer operations, or contact center management.
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Care Manager

<div>
 <strong>
  About QNB
  <br/>
  <br/>
 </strong>
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 <br/>
 <br/>
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 <br/>
 <br/>
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 <br/>
 <br/>
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 <br/>
 <br/>
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 <br/>
 <br/>
 <strong>
  Job Purpose Summary
  <br/>
  <br/>
 </strong>
 The incumbent is mainly responsible assisting the Manager Card Center Customer Service to achieve the set objective and to provide efficient, friendly and quality service to cardholders and merchants. The incumbent will also ensure to educate the cardholders &amp; merchants the use of latest technologies (viz. chip card, contactless, mobile payments).
 <br/>
 <br/>
 <strong>
  Essential Duties &amp; Responsibilities By Dimensions
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Shareholder &amp; Financial:
  </li>
  <li>
   Act as a problem solver for cardholder and merchant by liaising the activities between branches and operations.
  </li>
  <li>
   Assist the Manager in providing training to customer service representatives of branches at regular intervals to enforce procedural requirements which in turn increase customer satisfaction.
  </li>
  <li>
   Provide training to Customer Care Centre, Branches and DSA&rsquo;s.
  </li>
  <li>
   Recommend change in card processing process to improve customer services, reduce customer complaints and increase satisfaction level.
  </li>
  <li>
   Implements KPI&rsquo;s and best practices for Senior Associate, Card Center Customer Service
  </li>
  <li>
   Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
  </li>
  <li>
   Act within the limits of the powers delegated to the incumbent.
  </li>
  <li>
   Customer (Internal &amp; External):
  </li>
  <li>
   Responsible for sensitizing the department to the needs of the customer and lead the customer focus initiative in the entire department.
  </li>
  <li>
   Negotiate and finalize Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turnaround time which will also help increase external customer satisfaction.
  </li>
  <li>
   Enhance relationships with VISA and MasterCard and other brand affiliates (including alliance partners for reward programs).
  </li>
  <li>
   To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
  </li>
  <li>
   Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
  </li>
  <li>
   Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
  </li>
  <li>
   Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
  </li>
  <li>
   Internal (Processes, Products, Regulatory):
  </li>
  <li>
   Responsible for resolving all customer queries related to card issuing or acquiring business.
  </li>
  <li>
   Avoid delay in responding to customers&rsquo; requests/call
  </li>
  <li>
   Carry out mystery shopping on competitor card products.
  </li>
  <li>
   Update comparative pricing structure for all Banks issuing cards in Qatar.
  </li>
  <li>
   Making sure that credit cardholders statements are delivered on time.
  </li>
  <li>
   Resolve the queries related to non-receipt of card statements.
  </li>
  <li>
   Ensure that timely delivery of e-statements for cardholders.
  </li>
  <li>
   Ensure that every cardholder receives SMS service.
  </li>
  <li>
   Compile and present relevant MIS on periodic basis for the Head of Cards, GM Retail Banking and the Group&rsquo;s executive management.
  </li>
  <li>
   Conduct reviews of the various card products in use at periodic intervals and provide a feedback on their performance to the Head of Cards.
  </li>
  <li>
   Monitor and manage the day-to-day relationships with external Direct Sales Agents (DSAs).
  </li>
  <li>
   Hold meetings with direct reports and assess their performance/ address their concerns as well as the Department&rsquo;s overall performance on a regular basis.
  </li>
  <li>
   Lead the benchmarking process to determine the Group&rsquo;s standing vis-&agrave;-vis its competitors and give the Group a competitive edge in the credit cards business.
  </li>
  <li>
   Handle queries regarding requests for new/ renewed cards not yet issued received from branches/ other units or directly from the customers.
  </li>
  <li>
   Ensure consistent delivery of customer satisfaction and problem resolution, either directly by card center staff of through liaison with other departments.
  </li>
  <li>
   Monitor performance against the agreed TAT as specified in internal SLAs
  </li>
  <li>
   Learning &amp; Knowledge:
  </li>
  <li>
   Possess working knowledge of branch customer service to carry out duties and responsibilities.
  </li>
  <li>
   Identify related areas for professional development of self.
  </li>
  <li>
   Proactively identify areas for professional development of self and undertake development activities.
  </li>
  <li>
   Seek out opportunities to remain current with all developments in professional field.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education And Experience Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   College Diploma
  </li>
  <li>
   OR Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
  </li>
  <li>
   At least 2 years of relevant experience, preferably within a highly rated international bank.
   <br/>
   <br/>
  </li>
 </ul>
 Note: you will be required to attach the following:
 <br/>
 <br/>
 <ul>
  <li>
   Resume/CV
  </li>
  <li>
   Passport
  </li>
  <li>
   QID
  </li>
  <li>
   Education Certificate
  </li>
  <li>
   Birth Certificate
  </li>
 </ul>
</div>


QNB3682 - Senior Associate Card Center Customer Service (Qatarization)

Qatar National Bank

<div></div><div><div><ul><li><div><b>Business Unit</b>
</div><div>QNB - Qatar
</div></li><li><div><b>Division</b>
</div><div>Retail Banking
</div></li><li><div><b>Department</b>
</div><div>Retail Banking
</div></li><li><div><b>Location</b>
</div><div>Doha, Qatar
</div></li><li><div><b>Closing Date</b>
</div><div>29-Jul-2028
</div></li></ul></div><div><div><h5 class="jobSectionHeader"><b>About QNB</b></h5>
<p>Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.</p>
<p>QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.</p>
<p>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.</p>
<p>Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.</p>
<p>QNB Group has an active community support program and sponsors various social, educational and sporting events.</p>
</div></div><div><div><div><h5 class="jobSectionHeader"><b>Job Purpose Summary</b></h5>
</div><div><p>The incumbent is mainly responsible assisting the Manager Card Center Customer Service to achieve the set objective and to provide efficient, friendly and quality service to cardholders and merchants. The incumbent will also ensure to educate the cardholders &amp; merchants the use of latest technologies (viz. chip card, contactless, mobile payments).</p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Essential Duties &amp; Responsibilities by Dimensions</b></h5>
</div><div><p><b>A. Shareholder &amp; Financial:</b></p><ul><li>Act as a problem solver for cardholder and merchant by liaising the activities between branches and operations.</li><li>Assist the Manager in providing training to customer service representatives of branches at regular intervals to enforce procedural requirements which in turn increase customer satisfaction.</li><li>Provide training to Customer Care Centre, Branches and DSA&rsquo;s.</li><li>Recommend change in card processing process to improve customer services, reduce customer complaints and increase satisfaction level.</li><li>Implements KPI&rsquo;s and best practices for Senior Associate, Card Center Customer Service</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent.</li></ul><p></p><p><b>
B. Customer (Internal &amp; External):</b></p><ul><li>Responsible for sensitizing the department to the needs of the customer and lead the customer focus initiative in the entire department.
</li><li>Negotiate and finalize Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turnaround time which will also help increase external customer satisfaction.</li><li>Enhance relationships with VISA and MasterCard and other brand affiliates (including alliance partners for reward programs).</li><li>To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul><p></p><p><b>
C. Internal (Processes, Products, Regulatory):</b></p><ul><li>Responsible for resolving all customer queries related to card issuing or acquiring business.</li><li>Avoid delay in responding to customers&rsquo; requests/call</li><li>Carry out mystery shopping on competitor card products.</li><li>Update comparative pricing structure for all Banks issuing cards in Qatar.</li><li>Making sure that credit cardholders statements are delivered on time.</li><li>Resolve the queries related to non-receipt of card statements.</li><li>Ensure that timely delivery of e-statements for cardholders.</li><li>Ensure that every cardholder receives SMS service.
</li><li>Compile and present relevant MIS on periodic basis for the Head of Cards, GM Retail Banking and the Group&rsquo;s executive management.</li><li>Conduct reviews of the various card products in use at periodic intervals and provide a feedback on their performance to the Head of Cards.</li><li>Monitor and manage the day-to-day relationships with external Direct Sales Agents (DSAs).
</li><li>Hold meetings with direct reports and assess their performance/ address their concerns as well as the Department&rsquo;s overall performance on a regular basis.</li></ul><p>
- Lead the benchmarking process to determine the Group&rsquo;s standing vis-&agrave;-vis its competitors and give the Group a competitive edge in the credit cards business.
</p><ul><li>Handle queries regarding requests for new/ renewed cards not yet issued received from branches/ other units or directly from the customers.</li><li>Ensure consistent delivery of customer satisfaction and problem resolution, either directly by card center staff of through liaison with other departments.</li><li>Monitor performance against the agreed TAT as specified in internal SLAs
</li></ul><p></p><p><b>D. Learning &amp; Knowledge:</b></p><ul><li>Possess working knowledge of branch customer service to carry out duties and responsibilities.</li><li>Identify related areas for professional development of self.</li><li>Proactively identify areas for professional development of self and undertake development activities.</li><li>Seek out opportunities to remain current with all developments in professional field.</li></ul>
</div></div><div><div><h5 class="jobSectionHeader"><b>Education and Experience Requirements</b></h5>
</div><div><ul><li>College Diploma</li><li>OR Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),</li><li>At least 2 years of relevant experience, preferably within a highly rated international bank.</li></ul><p></p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Note: you will be required to attach the following:</b></h5>
</div><div><div><ul><li>Resume/CV</li></ul>
<ul><li>Passport</li></ul>
<ul><li>QID</li></ul>
<ul><li>Education Certificate
</li></ul><ul><li>Birth Certificate</li></ul></div></div></div></div></div><div></div>

Senior Associate Card Center Customer Service

Prateeti Infotech

<p><b>Job Description:</b></p><p>Prateeti Infotech is seeking an experienced <b>Customer Service Supervisor / Call Center Team Lead</b> to join our team. In this role, you will oversee our call center operations, ensuring the highest level of customer satisfaction while effectively managing team performance.</p><p><b>Key Responsibilities:</b></p><ul><li>Supervise daily call center activities and manage a team of customer service representatives.</li><li>Train, mentor, and motivate staff to achieve service excellence and performance targets.</li><li>Monitor calls to ensure compliance with quality standards and adherence to procedures.</li><li>Address customer issues and inquiries in a timely and efficient manner.</li><li>Analyze call center metrics and prepare reports to identify areas for improvement.</li><li>Collaborate with management to develop strategies that enhance customer satisfaction.</li></ul><p><b>Qualifications:</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration, Communication, or a related field.</li><li>Proven experience in customer service or call center management.</li><li>Strong leadership and team management skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Proficiency in call center software and Microsoft Office Suite.</li><li>Ability to work in a fast-paced environment and handle high-stress situations.</li></ul><p><b>Salary:</b></p><ul><li>Competitive hourly rate ranging from <b>80</b> <b>-* </b>150<b> </b>QAR*, based on experience and qualifications.</li></ul><p>If you are passionate about customer service and possess strong leadership skills, we invite you to apply for the <b>Customer Service Supervisor / Call Center Team Lead</b> position at Prateeti Infotech.</p><p>نوع الوظيفة: دوام كامل, عقد, دائم</p><p>الراتب المدفوع: QAR٨٠٫١٥&nbsp;لكل ساعة</p><p>موقع العمل: على الطريق</p>

Customer Service Supervisor / Call Center Team Lead

ILHSAC Support

<p>Job Opportunity: Customer Care Lead</p><p><b>Location:</b> Doha, Qatar<br/><b>Company:</b> ILHSAC Support</p><p>About Us</p><p>ILHSAC Support is a service-focused organization based in Doha, dedicated to providing exceptional customer care solutions across industries. We pride ourselves on delivering reliable, empathetic, and efficient support that strengthens client relationships and enhances customer satisfaction. As we grow, we are seeking a dynamic <b>Customer Care Lead</b> to oversee our support operations and drive service excellence.</p><p>Role Overview</p><p>The <b>Customer Care Lead</b> will be responsible for managing the customer care team, ensuring high-quality service delivery, and implementing strategies to improve customer satisfaction. This role requires leadership, communication skills, and a customer-first mindset.</p><p>Key Responsibilities</p><ul><li>Supervise and mentor the customer care team to deliver outstanding support.</li><li>Oversee daily operations of customer service channels (phone, email, chat, social media).</li><li>Handle escalated customer issues and ensure timely resolution.</li><li>Develop and implement customer care policies, procedures, and performance metrics.</li><li>Collaborate with other departments to improve service processes and customer experience.</li><li>Monitor customer feedback and provide actionable insights to management.</li><li>Train staff on communication, empathy, and problem-solving techniques.</li><li>Prepare reports on customer care performance and recommend improvements.</li></ul><p>Qualifications</p><ul><li>Bachelor&rsquo;s degree in Business Administration, Communications, or related field.</li><li>4&ndash;7 years of experience in customer service, with at least 2 years in a supervisory role.</li><li>Strong knowledge of customer care practices, CRM systems, and support tools.</li><li>Excellent leadership, communication, and interpersonal skills.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Customer-focused mindset with a commitment to service excellence.</li><li>Fluency in English; Arabic is a plus.</li></ul><p>Why Join Us?</p><ul><li>Lead customer care operations for a growing support organization in Doha.</li><li>Play a key role in enhancing ILHSAC Support&rsquo;s customer experience.</li><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and career advancement.</li><li>Supportive, collaborative, and service-driven work culture.</li></ul><p>Pay: Up to QAR19,500.00 per month</p><p>Work Location: In person</p>

Customer Care Lead

EVcare

<p>We are looking for a reliable, positive, and proactive Customer Service &amp; Store Lead to manage daily store operations at EvCare while delivering exceptional customer service. The role combines hands-on customer care, active sales, team leadership, logistics coordination, and minor technical support.</p><p>This is a performance-driven role where earnings have no upper limit. The position is based on achieving and exceeding monthly revenue targets, with unlimited upward potential to significantly increase total compensation through a generous bonus structure.</p><p>Key Responsibilities</p><p>Customer Service &amp; Sales</p><ul><li>Provide high-quality customer service to all visitors, addressing inquiries, resolving complaints, and ensuring a positive shopping experience.</li><li>Actively engage in sales and product recommendations to meet and exceed monthly revenue targets.</li><li>Handle customer care, after-sales support, Social Media Post and follow-ups professionally.</li></ul><p>Store Operations &amp; Leadership</p><ul><li>Lead and supervise daily store activities, including opening/closing procedures.</li><li>Manage store logistics, inventory, product display, and minor installations/coordination.</li><li>Oversee team members, assign tasks, and ensure all staff maintain high standards of service and professionalism.</li><li>Issue polite and clear instructions while maintaining full respect toward team members and customers at all times.</li></ul><p>Administrative &amp; Coordination</p><ul><li>Coordinate with suppliers, delivery teams, and management for smooth operations.</li><li>Maintain accurate records of sales, stock, and customer interactions.</li><li>Prepare and submit required reports on time.</li></ul><p>Additional Duties</p><ul><li>Use personal vehicle for business purposes (customer visits, deliveries, pickups) when required.</li><li>Record and submit monthly business travel and fuel expenses for reimbursement.</li><li>Perform any other tasks assigned by management to support store growth.</li></ul><p>Working Conditions</p><ul><li>Managerial role (compensation is linked to performance and revenue achievement).</li></ul><p>Compensation &amp; Benefits</p><ul><li>Attractive compensation package based on a combination of fixed basic salary + performance bonus.</li><li>Bonus Structure: Generous monthly bonus with no ceiling &mdash; earnings increase significantly as monthly revenue targets are achieved and exceeded.</li><li>Employer-provided housing or compensation as mutual agreed.</li><li>Fuel and business travel expenses reimbursed monthly upon proper submission.</li><li>Annual leave entitlement as per Qatar Labour Law.</li></ul><p>Important Note: Candidates must submit their expected salary package (fixed component + expected total earnings) along with their application. Final package will be discussed during the interview based on experience and performance expectations.</p><p>Requirements &amp; Qualifications</p><ul><li>Previous experience in retail, customer service, or store leadership (minimum 2 years preferred).</li><li>Strong communication and interpersonal skills with a positive, welcoming attitude.</li><li>Proven ability to lead a small team and drive sales/revenue.</li><li>Valid Qatar Driving Licence is mandatory.</li><li>Own car preferred (for business use with fuel reimbursement).</li><li>Physically fit and able to handle light installations and store tasks.</li><li>High level of honesty, reliability, and professionalism.</li><li>Knowledge of English and Arabic is plus but not relevant.</li></ul><p>Personal Attributes</p><ul><li>Customer-focused and service-oriented.</li><li>Positive attitude with zero tolerance for negativity.</li><li>Strong sense of ownership, ambition, and accountability.</li><li>Respectful leader who leads by example and motivates the team.</li></ul><p>Job Types: Full-time, Permanent</p><p>Work Location: In person</p>

Customer Service Store Lead

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