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senior customer service agent Jobs in Doha

senior customer service agent

customer service manager

Capstone Property

<p>The Customer Service Manager acts as the <b>single point of contact</b> for a portfolio, ensuring a smooth, consistent, and professional service experience. The role focuses on client communication, issue resolution, coordination of requests across internal teams, and maintaining high satisfaction levels.</p><p><b>Key Responsibilities</b></p><p>&middot; Serve as the dedicated contact for assigned clients.</p><p>&middot; Manage inquiries, requests, and concerns with timely follow-up.</p><p>&middot; Coordinate client needs internally and ensure proper execution.</p><p>&middot; Provide regular updates and maintain accurate client records.</p><p>&middot; Handle issue resolution and escalate when needed.</p><p>&middot; Support client retention through proactive communication.</p><p><b>Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in Business, Real Estate, Hospitality, or related field.</li><li>3&ndash;5 years&rsquo; customer service experience, including 2+ years in a supervisory/managerial role.</li><li><b>Experience in CRM and Salesforce systems is required.</b></li><li>Real estate industry experience is an advantage.</li><li>Strong communication, problem-solving, and leadership skills.</li><li>Professional, reliable, and client-focused</li></ul><p><b>Key Competencies</b></p><ul><li>Customer Focus</li><li>Team Leadership</li><li>Conflict Resolution</li><li>CRM &amp; Salesforce Proficiency</li><li>Process Improvement</li><li>Time Management</li></ul><p>Job Types: Full-time, Permanent</p>

Customer Service Manager

Top Notch Consultancy

<div>
 Our client, a leading luxury automotive brand, is seeking an experienced
 <strong>
  Service Manager
 </strong>
 to join their team in
 <strong>
  Doha, Qatar
 </strong>
 . The ideal candidate will deliver premium service consulting tailored to individual customer needs, ensuring loyalty through exceptional service and care.
 <br/>
 <br/>
 <strong>
  Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage all service operations to ensure adherence to quality and customer satisfaction standards.
  </li>
  <li>
   Deliver personalized consulting to customers, addressing their unique needs and preferences to foster loyalty.
  </li>
  <li>
   Maximize aftersales opportunities, ensuring growth in parts and accessory sales to meet or exceed revenue targets.
  </li>
  <li>
   Lead and develop a cross-functional team, enhancing expertise through regular training and mentoring.
  </li>
  <li>
   Oversee operational management of the service department, ensuring efficient processes and compliance with company policies.
  </li>
  <li>
   Build and maintain strong relationships with customers, addressing concerns and feedback to enhance satisfaction.
  </li>
  <li>
   Collaborate with sales and marketing teams to align service offerings with customer expectations and market trends.
  </li>
  <li>
   Prepare and present performance reports related to service quality, customer satisfaction, and financial performance to senior management.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
 </strong>
 :
 <br/>
 <br/>
 <ul>
  <li>
   Bachelors degree in Business Administration, Mechanical Engineering, or a related field.
  </li>
  <li>
   5+ years of experience in customer service management within the automotive industry.
  </li>
  <li>
   Proven track record in aftersales service management and sales optimization.
  </li>
  <li>
   Strong leadership and team management skills with the ability to motivate and develop staff.
  </li>
  <li>
   Excellent communication and interpersonal skills, capable of building rapport with customers and team members.
  </li>
  <li>
   Analytical mindset with the ability to interpret data and make informed decisions.
  </li>
  <li>
   Familiarity with dealership management systems and CRM software is an advantage.
  </li>
  <li>
   Customer-focused with a passion for providing exceptional service and ensuring customer loyalty.
  </li>
  <li>
   Proficiency in English and Arabic is a must.
   <br/>
  </li>
 </ul>
</div>


Service Manager

SITA Switzerland Sarl

<div>Overview:
<h2 class="jobSectionHeader"><b>WELCOME TO </b><b>SITA</b><b>
</b></h2><p>At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.</p><p></p><p><br>
You&rsquo;ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don&rsquo;t just move the world forward&mdash;we&rsquo;re proud to be recognized as a <b>Great Place to Work&reg;</b> by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.</p><p></p><p><br>
Are you ready to love your job?</p><p></p><p><br>
The adventure begins right here, with you, at SITA.</p><div></div><div><b><br>
ABOUT THE ROLE &amp; TEAM</b></div><p><br>
At SITA we believe in putting the customer at the center of everything we do. The primary objective of this role is to make SITA customers successful and seen as a business partner. Partnering with customers on SITA Service Management solutions that will help our customers achieve their business goals objectives and outcomes. As a Manager Customer Operations you would be responsible for executing against our promises ensuring that our customers are receiving the most value from their investment. Provide proactive input leveraging the capabilities of SITA product &amp; services to ensure we can retain and expand the account revenue.</p><div></div><div><br>
 <b>WHAT YOU&rsquo;LL DO</b></div><div><br>
</div><ul><li>Develop a strong partnership with customer channel partners and SITA executive sponsors to drive product adoption and mitigate risk to renewal. Serve as the voice of the customer within SITA.</li><li>
Provide proactive tactical innovative advice to customers.</li><li>
Owns End-to-End Operational Escalation management and proactively manage escalation to ensure customer dissatisfaction issues are addressed at an early phase.</li><li>
Partner with Sales to help ensure renewals and expansion opportunities are identified and closed successfully.</li><li>
Lead the Continual Process Improvement process with the customer including recommendations for service upgrades and proactively monitor SITA customer services identify improvement and risk areas and own the various service improvement plans.</li><li>
Maintain thorough knowledge of SITA products/services features and target markets by participating in formal and informal training.</li><li>
Manage other client service staff assigned to support the customer.</li><li>
Manage third party supplier/s according to contract specifications.</li><li>
Contribute with Sales and Bid teams to developing customer proposals by identifying any local factors that may impact on the operational model and/or associated internal and external costs.</li></ul>
Qualifications:
<div><b>
Who You Are</b></div><br>
<ul><li>
Bachelor&rsquo;s degree in IT, Telecom, or equivalent.</li><li><p>
5+ years of customer facing experience delivering IT services to internal or external customers.</p></li><li><p>
5+ years of experience in Airline / Air Transport industry is a plus.</p></li><li>
for this role the candidate will work full-time at the customer side&quot; Hamad International Airport&quot;.</li></ul><div><b><br>
EXPERIENCE:</b></div><ul><li><b><br>
Proven track record in operational leadership</b> with 4+ years in managing customer-facing functions, ideally within a SaaS or tech-driven environment, ensuring high service levels and operational excellence.</li><li><b>
Demonstrated success in relationship and stakeholder management</b>: Skilled at fostering strong internal and external partnerships to drive customer satisfaction and retention across operational teams.</li><li><b>
Experience with onboarding and training customers</b>: Ability to guide customers through the initial setup and ongoing use of a product or service.</li><li><b>
Experienced in driving business growth through operational insights</b>: Able to support upselling and cross-sell strategies by identifying trends and aligning resources accordingly.</li><li><b>
Operational project coordination</b>: While formal project management certification is not essential, being able to lead multiple initiatives and coordinate cross-functional teams toward shared objectives.</li><li><b>
Proficient in data analysis and operational reporting</b>: Uses customer data and performance metrics to drive continuous improvement and optimize delivery service.</li></ul><div><b><br>
KNOWLEDGE:</b></div><ul><li><b><br>
Deep understanding of operational strategies in customer success</b>: Well-versed in best practices and processes that improve customer experience and team efficiency.</li><li><b>
Ability to align operational activities with business goals</b>: Strong focus on translating customer needs into actionable plans, ensuring service delivery aligns with business outcomes.</li><li><b>
Familiarity with operational and customer success KPIs</b> such as SLA adherence, case resolution time, key metrics like Net Promoter Score (NPS), Customer Satisfaction (CSAT) and Customer Health Scores</li><li><b>
Technically competent with products and systems</b>: Able to troubleshoot basic issues and work closely with technical teams to address more complex challenges.</li><li><b>
Analytic thinking</b> with problem solving as primary outcome.</li></ul><div><b><br>
SKILLS:</b></div><ul><li><b><br>
Strong communication and stakeholder management</b>: Confident in presenting to leadership, coordinating with cross-functional teams, and maintaining transparency across business units.</li><li><b>
Excellent problem-solving and critical thinking</b>: Capable of analyzing operational challenges and implementing practical, scalable solutions.</li><li><b>
People leadership and team engagement</b>: Builds trust with teams and customers alike through empathy, collaboration, and a customer-first mindset.</li><li><b>
Exceptional time management and organizational ability</b>: Excels in balancing multiple responsibilities, meeting deadlines, and maintaining high service standards.</li></ul><div></div><div><b><br>
NICE-TO-HAVE</b></div><div><br>
</div><ul><li>Experience in a complex multi-cultural matrix management organization</li><li>
ITIL Certification</li></ul><div></div><h2 class="jobSectionHeader"><b><br>
</b></h2><h2 class="jobSectionHeader"><b>
WHAT WE OFFER</b></h2><div></div><div><br>
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.</div><div></div><div><br>
 <b>Flex Week:</b> Work from home up to 2 days/week (depending on your team's needs)</div><div></div><ul><li><br>
<b>Flex Day:</b> Make your workday suit your life and plans.</li></ul><div></div><div><br>
 <b>Flex-Location:</b> Take up to 30 days a year to work from any location in the world.</div><div></div><div><br>
 <b>Employee Wellbeing:</b> We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.</div><div></div><div><br>
 <b>Professional Development:</b> Level up your skills with our training platforms, including LinkedIn Learning!</div><div></div><div><br>
 <b>Competitive Benefits:</b> Competitive benefits that make sense with both your local market and employment status.</div><div></div><div><i><br>
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.</i></div></div><div></div>

Manager Customer Operations (IT & Airport Experience)

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Duty Manager (Beauty)
</div></div><div><div>Ref #
</div><div>228963
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Customer Service
</div></div><div><div><ul><li>Closing date: 10-Dec-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the role</b></p><p>
As a Duty Manager, you will manage the daily operation of the designated shops effectively and efficiently to achieve sales through excellent guest service and ensure the security of stock and cash in accordance with company policy of Qatar Duty Free.</p><p>
Key Accountabilities include, but are not limited to:</p><ul><li><p>
Communicate shop sales targets to Sales Assistants and Shop Supervisors effectively ensuring all staff are fully aware of the sales target and motivated to drive sales results.</p></li><li><p>
Achieve shop sales targets on a daily basis by the effective deployment of staff and management of stock. Implement company policies to meet performance levels as required for smooth operations of the business.</p></li><li><p>
Coordinate with the merchandising team ensuring necessary stock and consumables are ordered from the warehouse for operational efficiencies and to meet sales targets.</p></li><li><p>
Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.</p></li><li><p>
Manage the team service delivery, ensure excellent customer service is delivered to all guests in HIA, reinforce GUESTmodel within the shop.</p></li><li><p>
Manage all guest feedback/complaints, ensure all customer complaints are dealt with quickly and efficiently, and any required action is taken or escalated for higher management attention.</p></li><li><p>
Conduct staff appraisal, coaching, interviews as and when required, ensure staff performance is managed fairly and consistently across the team.</p></li><li><p>
Plan and compile staff rosters taking into consideration of all approved staff leave and the business forecast.</p></li><li><p>
Ensure maximum coverage on the shop floor when required.</p></li><li><p>
Monitor the attendance of the staff, should any unscheduled or/and un-notified absence be observed, contact the employee at the earliest stage to understand the circumstances surrounding an individual's absence and take appropriate action.</p></li><li><p>
Conduct spot check on staff product knowledge, if any gap identified, organise relevant training to ensure staff are familiar with all products on sale and promotional activities.</p></li><li><p>
Inspect all members of the shop floor team are dressed in correct company uniform and grooming standards are in line with company policy.</p></li><li><p>
Liaise with the relevant team to ensure that the product range and stock levels are consistent with the standards.</p></li><li><p>
Check pricing, layout, display and housekeeping is maintained by all members of the staff to achieve sales budget.</p></li><li><p>
Liaise with the relevant team to ensure that the product range and stock levels are consistent with the standards.</p></li><li><p>
Check pricing, layout, display and housekeeping is maintained by all members of the staff to achieve sales budget.</p></li><li><p>
Implement effective stocking procedure to ensure correct level of stock is on display to meet the customer demands at all times.</p></li></ul><p><b>
</b></p><p><b>Be part of an extraordinary story</b><br>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.</p><p>
Join us as we dare to achieve what&rsquo;s never been done before.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About you</b></p><p>
The successful candidate will have the following qualifications:</p><ul><li><p>
High School Qualification / Vocational Qualification /Diploma or Equivalent (Type of Diploma Based on Role) with Minimum 4 years of job-related experience; or</p></li><li><p>
Bachelor&rsquo;s Degree or Equivalent with Minimum 3 years of job-related experience</p></li></ul><p>
Job-specific skills &amp; experience:</p><ul><li><p>
3 years' experience in the Retail or Service Industry.</p></li><li><p>
Operational experience in a retail environment.</p></li><li><p>
Customer focus, tracking budget expenses, pricing, market knowledge, staffing, results driven.</p></li><li><p>
Financial knowledge of Cash handling, banking and working with budgets.</p></li><li><p>
Professional usage of Word/Excel is essential, while working knowledge of other retail IT systems is essential</p></li></ul><p></p><p><b>
About Qatar Airways Group</b><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before. So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.</p><p>
Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=228963</div></div></div></div></div></div></div></div>

Duty Manager (Beauty)

<div><div><div><div><div><div><div><div>Job title
</div><div>Retail Manager - Fashion
</div></div><div><div>Ref #
</div><div>224839
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Customer Service
</div></div><div><div><ul><li>Closing date: 17-Dec-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><div><b>About the role</b></div><div><b><br>
</b></div><p>The Retail Manager is responsible for the day-to-day running of QDF stores and departments in accordance with overall company policy. Responsible to spend time on the ground in our 24/7 operations, finding new ways to improve the commercial performance of QDF by increasing its turnover and maximising profitability &ndash; through people. Ensure promotions are accurate and merchandised to the company&rsquo;s standards and will also be responsible for managing staff on day to day basis ensuring excellent standards of customer care are met / exceeded.</p>
<p>Key Accountabilities include, but are not limited to:</p>
<ul><li> Manage and motivate the QDFC retail team to increase sales and ensure efficiency. Tour the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues.</li></ul>
<ul><li> Analyse sales figures and forecast future sales to achieve departmental budget. Use information technology to record sales figures for data analysis and forward planning; analyse and interpret trends to facilitate department planning.</li></ul>
<ul><li> Ensure that the merchandise is displayed attractively and customers can easily shop for what they need; manage stock levels and make key decisions about stock control.</li></ul>
<ul><li> Ensure standards for quality, customer service and health and safety are met; resolve health and safety, legal and security issues promptly.</li></ul>
<ul><li> Work to create a win-win situation where customers are satisfied and have a great shopping experience in HIA.</li></ul>
<ul><li> Update colleagues on business performance, new initiatives and other pertinent issues to ensure effective communication across the department.</li></ul>
<ul><li> Maintain awareness of market trends in the retail travel industry, understand forthcoming customer initiatives and monitor what competitors are doing.</li></ul>
<ul><li> Initiate positive changes based on on-going observation to improve the business performance.</li></ul>
<ul><li> Organise special promotions, displays and events in order to maximise profits and meet the target budget.</li></ul><p><br>
</p><p><b>Be part of an extraordinary story</b><br>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.</p>
<p>Join us as we dare to achieve what&rsquo;s never been done before.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About you</b></p>
<ul><li> The successful candidate will have the following qualifications and skills:</li></ul>
<ul><li> Bachelor&rsquo;s Degree or Equivalent with Minimum 6 years of job-related experience</li></ul>
<ul><li> Experience in retail developing, managing and influencing people and the bottom line results</li></ul>
<ul><li> Experience in customer facing, fast paced business.</li></ul>
<ul><li> Financial knowledge of Cash handling, banking and working with budgets.</li></ul>
<ul><li> Experience working in Middle East; international business or luxury market experience.</li></ul>
<ul><li> Prior experience with Duty Free or airport.</li></ul>
<ul><li> Operational knowledge of a Retail Environment.</li></ul>
<ul><li> Knowledge of the business environment in the region and ability to tap into networks to stay current</li></ul>
<ul><li> Highly organized and able to adapt quickly to changing priorities.</li></ul>
<ul><li> A hands-on retail operator who is flexible around the needs of a 24 hour business.</li></ul>
<ul><li> Proficient with MS Office, while working knowledge of other retail IT systems is must.</li></ul>
<ul><li> High degree of analytical and financial reports.</li></ul>
<ul><li> Customer focus, tracking budget expenses, pricing, market knowledge, staffing, results driven.</li></ul><p><br>
</p><p><b>About Qatar Airways Group</b><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before. So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.</p>
<p>Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><p><br>
</p></div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=224839</div></div></div></div></div></div></div></div>

Retail Manager - Fashion

Inspire Management Training Center

<p>The <b>Assistant Manager &ndash; Guest Relations </b>plays a vital role in elevating the member and guest experience by integrating contemporary hospitality practices and delivering outstanding service interactions. This position focuses on team leadership, operational improvement, employee development, and nurturing an engaging environment that supports both guests and staff.</p><p><b>Key Responsibilities</b></p><ul><li>Provide inspiring leadership and direction to ensure team members reflect the Club&rsquo;s brand values and consistently deliver memorable experiences to members and guests.</li><li>Oversee daily staff briefings, coordinate training programs, evaluate performance, and act as the main point of support for the Guest Relations team.</li><li>Maintain up-to-date knowledge of Club facilities, promotions, pricing, and policies to effectively guide members, visitors, and clients.</li><li>Optimize staff productivity through effective scheduling, coaching, mentoring, and resource planning.</li><li>Respond to guest inquiries, concerns, and complaints; resolve issues promptly, record feedback, and ensure follow-up for complete satisfaction.</li><li>Promote strong interdepartmental collaboration by supporting teams in addressing operational needs and meeting shared objectives.</li><li>Develop, review, and update Standard Operating Procedures (SOPs) to maintain accuracy, consistency, and efficiency in departmental processes.</li><li>Compile and analyze guest and member feedback from various channels to generate insights that enhance services and Club offerings.</li><li>Prepare management reports, conduct root-cause analysis of challenges, and work with department heads to implement improvement measures.</li><li>Coordinate special discounts or concessions with the Finance Manager, secure approval from the Director of Operations, and maintain proper documentation before communicating with relevant teams.</li><li>Ensure accurate membership records, track renewals, and support renewal drives while promoting incentive programs to increase revenue.</li><li>Build and maintain positive public relations with members, guests, and external clients.</li><li>Deliver regular training sessions to operational teams with a focus on service quality and guest satisfaction.</li><li>Ensure team members comply with grooming and appearance standards.</li><li>Participate in internal and external audits, assist with compliance requirements, and execute corrective actions as recommended.</li><li>Contribute to annual manpower planning, budget preparation (CAPEX &amp; OPEX), and achievement of departmental performance targets.</li><li>Manage the Guest Relations departmental budget, assist in promotional efforts, and support marketing activities aimed at increasing visibility and revenue.</li><li>Collaborate with HR on employee-related matters, foster teamwork, and encourage staff engagement through welfare and team-building initiatives.</li><li>Provide weekly progress summaries and periodic updates to senior management.</li><li>Ensure compliance with internal and external audit frameworks, including ISO standards and Supreme Committee guidelines.</li></ul><p><b>Qualifications</b></p><ul><li>Bachelor&rsquo;s Degree in Hospitality Management, Business Administration, or a related discipline.</li><li>Prior experience in Guest Relations, Quality Assurance, or similar hospitality functions, with proven supervisory and leadership capabilities.</li><li><b>At least 5 years of experience in the hospitality sector, demonstrating ability to guide, train, and motivate teams toward high service standards.</b></li><li>Strong understanding of guest experience principles, quality evaluation tools, and effective complaint-resolution techniques.</li></ul><p><b>Skills Required</b></p><ul><li>Strong team player with excellent collaboration skills across departments.</li><li>Analytical mindset with strong problem-solving abilities.</li><li>Confident and professional presence when dealing with members, guests, and potential clients.</li><li>Capability to draft and respond to correspondence professionally and independently.</li><li>Strong customer service orientation.</li><li>Outstanding communication skills, both written and verbal.</li><li>Ability to gather, interpret, and present data effectively.</li><li>High level of initiative and proactive attitude.</li><li>Flexibility to work evenings, weekends, and holidays based on operational needs.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: Up to QAR10,650.00 per month</p><p>Application Question(s):</p><ul><li>How many years of professional experience do you have as an Assistant Manager &ndash; Guest Relations in luxury hotel brands?</li><li>Do you have a bachelor&rsquo;s degree in Hospitality Management, Business Administration, or a related field?</li></ul><p>Language:</p><ul><li>Arabic (Required)</li></ul><p>Location:</p><ul><li>Doha (Required)</li></ul>

Assistant Guest Relations Manager (Luxury Hotel Industry)

Management Solutions International (MSI)

<p></p><div><div><div><div><div><div><div><div><div>Location</div></div>
<div><div>Doha, Qatar</div></div>
</div></div></div><div></div><div><div><div><div><div>Experience</div></div>
<div><div>5</div></div>
</div></div></div><div></div><div><div><div><div><div>Job Type</div></div>
<div><div>Recruitment</div></div></div></div></div></div></div></div></div>
<br><div><div><div>Job Description
</div></div><div><p><b>Description</b>:<br>
Assistant Manager - Guest Relation &amp; Quality Assurance incorporates the latest service trends of the hospitality industry resulting in a distinctive and unparalleled service experience. Fostering a positive work environment is key to ensuring complete guest and team satisfaction. The operational goals of training, leadership, development, and recognition of individual and team performance are paramount to the success of the overall operations. and your duties and responsibilities includes but are not limited to the following;</p>
<p>1.Provide Inspirational Leadership, clear vision and direction to colleagues to ensure delivery of the brand, values and vision to create an amazing experience for our members and guest. Acts as a role model for our brand's mission, service culture, and values</p>
<p>2.Conduct staff briefings, trainings, evaluate staff performance, counsel, and motivate departmental staff. Serve as a role model and a first point of contact for all Guest Relation Employees.</p>
<p>3.Always be fully aware of products, services , promotional activities pricing and policy changes, provide correct information to members, visitors and clients.</p>
<p>4.Maximize productivity through effective staffing, scheduling, coaching and mentoring department staff.</p>
<p>5.Attend to Guest requirements, concerns, complaints and resolve service glitches and keep a record of all feedbacks under the appropriate system. Ensure that the issues are resolved in a timely manner to guest's satisfaction.</p>
<p>6.Develop and maintain positive working relationships; support team to reach common goa; listen and respond appropriately to the operational cahllenges experienced by the frontline staff</p>
<p>7.Draft and Implement the Standard Operating Procedure, define systems and practices, review the existing documentation, procedure and suggest revision to enhance the administrative efficiency of the department.</p>
<p>8.Gather members and guest feedbacks, comments &amp; remarks through various channels, surveys, analyze and evaluate all guest comments and feedback concerning products and services.</p>
<p>9.Provide findings and feedback to management through use of data analysis, identify root cause ansd work with the relevant department heads on suggestions to enhance guest experience and satisfaction.</p>
<p>10. Discuss special discounts, concessions with Finance Manager and ensure prior approval from the Director of Operations and document all special discounts, concessions, out of the service terms offerings and entitlement agreed with the members and guest and inform the respective hod in writing.</p>
<p>11. Ensure proper documentation, up to date records and files are maintained as per the set standards for all the members, guests, clients, track membership expiries and encourage renewals. Maximize additonal revenue by motivating colleagues by implementing or maintaning incentive programs.</p>
<p>12. Develop and maintain good PR with the existing members, guests and clients.</p>
<p>13. Conduct regular training regarding Guest service, Guest Orientation &amp; service enhancement for all operational team members. Improve and maintain guest satisfaction scores through ongoing learning and training of brand standards and service essentials to employees.</p>
<p>14. Ensure high grooming standards are maintained by team members within the parameters of the requirements.</p>
<p>15. Attend Internal Audits, External / Third party Audits, provide justification and adhere to the corrective action suggested by the management.</p>
<p>16. Prepare and submit yearly manning budget, capex, opex budgets strategies and ensure attainment of given targets under the budget guidelines.</p>
<p>17. Manage guest relations departmental budget to develop specific campaigns, promotions, and collateral for effective market awareness, generate revenue and meet set targets.</p>
<p>18. Coordinate with HR department for staff related issue, create good teamwork and motivate staff by introducing various welfare programs and activities.</p>
<p>19. Prepare weekly progess reports and submit periodic reports to the management, as per the stipulated schedule.</p>
<p>20. Ensure requirement compliance on any External/Internal audits related to ISO and Supreme Committee Standards.</p><br>
<p></p>
<p><b>Qualifications Required</b><br>
1.Bachelor&rsquo;s Degree in Hospitality Management, Business Administration, or related field.<br>
2.Previous experience in Guest Relations and Quality Assurance or a related field, with proven leadership and team-supervision abilities.<br>
3.Experience required: Minimum 5 years of experience in Hospitality industry &amp; Proven ability to lead, train, and motivate teams to maintain high service standards.<br>
4.Strong knowledge of customer experience standards, service quality measures, and complaint-handling procedures.</p><br>
<p></p>
<p><b>Skills required</b><br>
1. Team Player.<br>
2. Analytical thinker.<br>
3. A confident personality that will allow the incumbent to deal with third parties. e.g. Members, Guests &amp; Prospective Clients.<br>
4. Self-corresponding.<br>
5. Customer service orientation.<br>
6. Excellent written and oral communication skills.<br>
7. Should be able to gather data and prepare reports.<br>
8. Should have a high level of initiative.<br>
9. Ability to work flexible hours, including evenings, weekends and holidays if its required</p></div></div><p></p>

Assistant Manager Guest Relation & Quality Assurance

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