sales coordinator

sales manager

account manager

marketing manager

call center agent

customer service manager

Qatar Aviation Services

<div>
 <p>
  <strong>
   <u>
    About the Role
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Lead, support, manage and administer in assigned terminal Zone for all Customer Experience related activities in terminal operations to deliver world class quality and standards of service to all passengers and customer airlines, whilst ensuring the efficient, effective, and optimal deployment of all QAS resources in order to meet the requirement for handling all services, including and not limited to: Customer Experience Services, Check-in, Boarding Gates, Baggage Lost and Found Arrivals, VIP, Customer Care, Porter, Trolley, and any other services as directed by QAS Management. Responsible for planning in advance and coordinating the proactive management of Qatar Aviation Service (QAS) terminal operations to ensure the smooth and efficient handling of all QAS related services at Hamad International Airport in accordance with the Company&rsquo;s polices, and the respective Customer Airline Standard Ground Handling Service Agreement SLAs.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Supporting the Customer Experience Shift Manager in delivering QAS Customer Experience and safety standards excellence across terminal operations (Check-in &amp; Boarding, Trolley and Porterage, Baggage Lost and Found Arrivals, and Customer Care) in various operational Zones (within terminal operations), financial, and administration aspects, and driving excellence in service delivery for QAS in all aspects at Hamad International Airport.
  </li>
  <li>
   Responsible for planning and operating within the approved Customer Experience budgets (for each respective shift).
  </li>
  <li>
   Ensure all Customer incidents are handled with almost care, and that the Escalation Matrix is complied with notifying QAS Senior Management of all irregular airport operations (as set out in the Escalation Matrix), without delay. Assess and evaluate problem root cause analyses and collaborate in updating the SOPs as per company policy and provisions.
  </li>
  <li>
   Assisting Shift Manager, Manager Customer Experience, and HOD in the development and implementation of enhanced terminal operational processes and services which maximize the efficiency and service delivery standards of the operation.
  </li>
  <li>
   Develop staff with good potential for attaining higher level position by regular reviewing of work performance, assigning more challenges tasks and recommending appropriate training.
  </li>
  <li>
   Review Standard Operating Procedures (SOPs) and work Instruction (WI) on a regular basis, and following each incident, and propose the necessary changes as remedial action to ensure operational integrity across the Customer Experience and terminal operations.
  </li>
  <li>
   On monthly basis meets with Officers, Supervisors, and Lead Customer Service Agents to discuss performance results related to the operation and ensure that QAS service standards are consistently measured and met.
  </li>
  <li>
   Provide daily reports to QAS management and perform shift briefings to the duty team on each respective shift perform effective communication on clear shift targets to employee.
  </li>
  <li>
   Investigate, research, conclude, and report incident(s), accident(s), and service lapse(s) involving QAS staff across Curb Side Short Term Car Park (STCP), Employee car park or Entire Passenger Terminal Complex (PTC), in order to develop, select and implement the solutions to overcome the root cause(s) of incident(s), accident(s) and /or service lapse(s).
  </li>
  <li>
   Ensure compliance of QAS Safety and Standard Operating Procedures (SOPs) across the department, and support QAS Human Resources in determining the appropriate fair and consistent disciplinary or corrective action(s) to department staff and/or procedures following the conclusion of an investigation pertaining to an incident, accident, and/or service lapse.
  </li>
  <li>
   Support the Manager Customer Experience, and HOD, with the creation of Key Performance Indicators (KPI&rsquo;s) through their feedback, when there will be any KPIs Matrix revision required.
  </li>
  <li>
   Responsible for the overall performance of the Customer Experience team performance in operations, financial and administration aspects in order to perform as per agreed Service Level Agreements (SLA), and to avoid penalties (as per the targets in the SLA between QAS, QAS customer airlines and/or HIA).
  </li>
  <li>
   Employing Just Culture methodology, ensure the timeous investigation into all incidents (by respective shift), and providing detailed responses to the Customer Relationship Management Team (CRM) regarding all customer queries.
  </li>
  <li>
   Perform safety and security, and Quality and Compliance spot check on QAS resources, workforce, equipment and facilities as well as all passenger terminal facilities, which are utilized by QAS for daily operations.
  </li>
  <li>
   Respond and coordinate QAS resources, in line with the Escalation Matrix, and in conjunction with HOD/ Manager Customer Experience, and Customer Experience Shift Manager to support the response required to any airline/airport emergency situation.
  </li>
  <li>
   Coordinate and accommodate, when possible, as well as maintain positive relationship with other QAS customer airlines&rsquo; representatives, airport authorities and airport agencies to support business objectives.
  </li>
  <li>
   Prepare individual/shift reports highlighting&mdash;clearly and coherently--any incidents or service lapses and share with the Customer Experience Specialist &amp; Manager Customer Experience, for review, and work collaboratively to ensure the appropriate subsequent actions (if any) are taken timeously.
  </li>
  <li>
   Stay up to date with any changes to Customer Experience policies and procedures and ensure compliance.
  </li>
  <li>
   Assist security department with providing feedback for employees reporting to QR premises with inappropriate attire as and when required.
  </li>
  <li>
   Ensure all assigned follow ups are actioned on shift basis for timely closure of issues and highlight critical/unresolved cases to the line manager for further management review.
  </li>
  <li>
   Perform other department duties related to his/her position as directed by the HOD
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Qualifications
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About you
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <u>
   Essential
  </u>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s Degree or Equivalent
  </li>
  <li>
   Minimum 4 years of job-related experience
  </li>
  <li>
   Airport emergency and accident procedures.
  </li>
  <li>
   Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members
  </li>
  <li>
   Expert knowledge of ground handling operational procedures, Airport handling procedures
  </li>
  <li>
   Must possess a strong, decisive and collaborative leadership style
  </li>
  <li>
   Demonstrate the highest standards of integrity, equality and respect.
  </li>
  <li>
   Ability to effectively communicate with clear, concise and consistent messages
  </li>
  <li>
   Ability to train and develop subordinate's skills. Ability to foster teamwork among team members
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <u>
   Preferred
  </u>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Knowledge of Arabic will be an advantage.
  </li>
  <li>
   5 years of relevant managerial experience
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About Qatar Airways Group
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.
 </p>
 <p>
  So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community
 </p>
</div>


Customer Experience Duty Manager

Hamad International Airport

<div>
 <p>
  <strong>
   <u>
    About the role:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Hamad International Airport is seeking a highly skilled and organized individual to join our team as
   <strong>
    Manager Customer Service and Accessibility
   </strong>
   . If you thrive in a dynamic environment, possess excellent customer service experience, develop and implement customer service strategies, communication skills, and have a proven track record in fostering a culture of continuous improvement and inclusivity and, can help us to achieve this ambition by:
  </li>
  <li>
   Support MATAR customer experience strategic objectives to provide a continuous path of improvement for airports in the area of accessibility for passengers with disabilities.
  </li>
  <li>
   Develop and implement policies, programs and processes that demonstrate a continuous evolving strategy to measure, evaluate, and improve HIA accessibility management and culture
  </li>
  <li>
   Delivers customer-oriented metrics and analytics by evaluating available data and methods to select measurements, reports and metrics that provide clear and valuable insights about customer needs and satisfaction.
  </li>
  <li>
   Driving innovation in service delivery, leveraging technology to improve responsiveness and inclusivity
  </li>
  <li>
   Manages and takes end to end ownership of customer service strategy for MATAR Terminal Operations and develops and implements customer service policies, standards, and procedures to maintain or increase customer satisfaction.
  </li>
  <li>
   Support terminal operations shift leaders to monitor and manage the day-to-day delivery of customer service policies, standards, and procedures to maintain or increase customer satisfaction.
  </li>
  <li>
   Manage, control and monitor the training programs (customer service &amp; accessibility) for MATAR employees and stakeholders to ensure their skills and knowledge contribute to maintain and improve customer satisfaction.
  </li>
  <li>
   <strong>
    Qualifications
   </strong>
  </li>
  <li>
   <strong>
    About you:
   </strong>
  </li>
  <li>
   Relevant College or University qualification to min bachelor&rsquo;s level or equivalent
  </li>
  <li>
   Minimum 6 years of relevant experience
  </li>
  <li>
   Proven senior influencing and relationship management skills that demonstrate ability to balance and manage diverse stakeholder interest.
  </li>
  <li>
   Strategic thinker and change agent. Ability to challenge current practices and to generate support for/and drive through change.
  </li>
  <li>
   Strong people management, creates an empowering environment, encouraging individual ownership and initiative
  </li>
  <li>
   Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.
  </li>
 </ul>
 <p>
  <br/>
 </p>
</div>


Manager Customer Service and Accessibility

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Brand Manager
</div></div><div><div>Ref #
</div><div>216841
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Customer Service
</div></div><div><div><ul><li>Closing date: 24-Sep-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the role:</b></p>
<p>Responsible for independently managing high end luxury brand store operations, increasing revenues, optimizing profitability while creating an unforgettable customer experience. Be the lead brand ambassador to reflect the brand identity and guidelines. Maintain high standards in operations, provide direction to the Boutique Managers to achieve highest level of GUEST experience, improved cost control and increased employee morale.</p>
<p>Key Accountabilities include, but are not limited to:</p>
<ul><li>Understand and attend to any requests of the guest, including VIPs, manage and exceed expectations by offering an exquisite experience and creating a lasting impression of the brand and QDFC's 5-star experience.</li>
<li>Accountable for all operational requirements in sales, service standard, health and safety, and appearance of the outlet by evaluating and executing strategic propositions and to be implemented for all development schemes.</li>
<li>Manage the relationship with both internal and external client groups, maximizing service quality, customer satisfaction and revenue generation. Gather customer feedback by interacting with guests on the shop floor to gain first hand understanding of brand performance, gaps in assortment and merchandise, accordingly make proposal and action plan to implement change management as per the feedback received</li>
<li>Manage and lead the development of all team members and to create a dynamic, high-performance team that meets the operational needs of the business and operating environment.</li>
<li>Manage service delivery to ensure excellent service from point of entry to departure (e.g., greeting, demonstration of excellent product knowledge, fulfilment of special requests, collection of payment and invitation to return). Act as the guest service role model for the brand, set a good example of excellent customer service and create a positive atmosphere for guest relations.</li>
<li>Ensure the brand image is followed by exceptional service standards providing service training to the team as per service standards.</li>
<li>Prepare and present annual budget requirements and forecasts for review by Manager Retail Operations. Develop store vision, positioning and overall strategies to achieve brand/QDF objectives/KPls.</li>
<li>Set sales targets per staff, communicate shop sales targets to sales assistant and supervisors effectively ensuring all staffs are fully aware of the sales target and motivated to drive sales results.</li>
<li>Create monthly KPI performance report and conduct management meetings to discuss the delivered performance level and communicate the improvement plan.</li>
<li>Accountable for the compliance, training and maintenance against health &amp; safety requirements, grooming standards, hygiene and environment standards, and required monthly performance targets.</li>
<li>Manage brand or multi locations in accordance with company policy so as to establish an operation that not only meets but, exceeds performance levels.</li>
<li>Maintain brand integrity across all company marketing initiatives and communications and manage a portfolio of products.</li>
<li>Maximize sales and profits through coordination with procurements and planning departments, by providing the brand / stores ideal assortment. Participate in buying activities by liaising closely with the procurement team and the brand to ensure seasonal buys happen in a timely manner.</li>
<li>Maintain awareness of market trends in the retail travel industry, understand forthcoming customer initiatives and monitor what competitors are doing</li>
<li>Manage of staff scheduling to ensure that this reflects trading patterns and allows flexibility of staff to meet demand across both peak and off peak seasons.</li>
<li>Conduct spot check on staff product knowledge, if any gap identified, organize relevant training to ensure staff are familiar with all products on sale and promotional activities.</li>
<li>Ensure highest levels of visual merchandising standards through brand guidelines to ensure brand is properly represented. Coordinate with the merchandising team to ensure proper allocation of stocks based on sales trends and demand.</li>
<li>Ensure all cash handling SOPs are thoroughly followed by the team to ensure compliance.</li>
<li>Perform other department duties related to his/her position as directed by the Head of the D</li>
</ul></div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>bout you</b></p>
<p>The successful candidate will have the following qualifications:</p>
<ul><li>High School Qualification / Vocational Qualification /Diploma or Equivalent (Type of Diploma Based on Role) with Minimum 7 years of job-related experience.</li>
<li>Bachelor's Degree or Equivalent with Minimum 6 years of job-related experience.</li>
</ul><p><b>Skills and experience:</b></p>
 <ul><li>Brand awareness - a clear understanding of brands and the marketing mix</li>
<li>Ability to delegate work, set clear direction and manage workflow.</li>
<li>Ability to train and develop subordinate's skills.</li>
<li>Ability to foster teamwork among team members</li>
<li>Being passionate and energetic about the brand Strategic thinking skills</li>
<li>Analytical and problem-solving skills</li>
<li>Communication skills (written and oral)</li>
<li>A strong focus on results</li>
<li>Multifunctional skill base (financial, operations as well as marketing)</li>
<li>Persuasiveness and tenacity to sell ideas</li>
<li>High level of initiative and assertiveness</li>
<li>Customer focus, tracking budget Expenses, Pricing, market knowledge, staffing, results driven</li>
<li>Knowledge e of Arabic will be a real asset.</li>
</ul><p><b>About Qatar Airways Group</b></p>
<p>Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before. So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.</p>
<p>Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.</p><p><br>
</p></div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=216841</div></div></div></div></div></div></div></div>

Brand Manager

Doha Bank

<div><p>The Assistant Relationship Manager will assist in booking quality assets through offering credit solutions and credit enhancements for the allocated individual / portfolio of clients, thereby enhancing the service delivery/business development efforts of Services sector. The job holder will assist in preparation and preliminary assessment of credit application, acquisition and retention of customers, account performance review, arranging optimal financial solutions and customer issue / query resolution, as per the internal policies / procedures and QCB guidelines.</p></div><p></p>

Assistant Relationship Manager – Services Sector

Oryx Real Estate

<p>We are seeking a motivated and experienced Dropshipping Store Manager to oversee and create &amp; grow our online store. This role requires someone who is detail-oriented, proactive, and capable of managing all aspects of dropshipping operations, including supplier coordination, customer service, and digital marketing</p><p>**Responsibilities:**</p><p>* Monitor and manage order fulfillment to ensure timely delivery.</p><p>* Communicate effectively with suppliers (AliExpress, Alibaba, etc.) to resolve shipping or product issues.</p><p>* Provide exceptional customer support by addressing inquiries and resolving complaints promptly.</p><p>* Manage and optimize digital advertising campaigns on platforms like Facebook and Instagram (preferred).</p><p>* Regularly update product listings, prices, and inventory in the store.</p><p>* Generate and analyze sales and performance reports to recommend improvements.</p><p>**Requirements:**</p><p>* Proven experience managing dropshipping stores, preferably on Shopify.</p><p>* Excellent communication and problem-solving skills.</p><p>* Basic knowledge of digital marketing and ad management is a plus.</p><p>* Strong organizational skills and ability to multitask.</p><p>* Commitment to quality, professionalism, and deadlines.</p><p>**What We Offer:**</p><p>* Competitive salary (negotiable based on experience).</p><p>* Flexible working hours (full-time or part-time).</p><p>* Opportunity to grow within the company.</p><p>Job Type: Full-time</p><p>Pay: QAR2,000.00 - QAR3,000.00 per month</p>

Dropshipping Store Manager

One Imperium

<p>We are looking for a motivated and experienced Sales &amp; Customer Service Supervisor to oversee daily operations, manage a team of sales and customer service staff, and ensure the highest level of customer satisfaction. The ideal candidate will play a key role in driving sales performance, enhancing service quality, and supporting business growth.</p><p><b>Key Responsibilities:</b></p><ul><li>Supervise and lead the sales and customer service team to achieve individual and team targets.</li><li>Develop and implement sales strategies to increase revenue and meet business objectives.</li><li>Monitor and evaluate staff performance, providing coaching and training when necessary.</li><li>Handle escalated customer issues and ensure timely resolution.</li><li>Maintain strong relationships with customers, addressing their needs and feedback effectively.</li><li>Prepare sales reports, customer feedback summaries, and performance analyses for management.</li><li>Ensure compliance with company policies, procedures, and service standards.</li><li>Collaborate with other departments to improve operational efficiency and customer experience.</li></ul><p><b>Qualifications &amp; Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field (preferred).</li><li>Proven experience in sales and customer service, with at least 2 years in a supervisory role.</li><li>Strong leadership, communication, and organizational skills.</li><li>Ability to motivate and manage a team effectively.</li><li>Problem-solving mindset with a customer-first approach.</li><li>Proficiency in MS Office and CRM systems.</li><li>Fluency in English is required; Arabic is an advantage.</li></ul><p>Job Type: Full-time</p>

Sales & Customer Service Supervisor - Arabic Female

United Village Food

<p>Key Responsibilities:</p><ul><li>Assign daily duties and conduct team briefs.</li><li>Ensure high standards of customer service and address complaints.</li><li>Oversee daily branch operations, including cleanliness, safety, and visual merchandising.</li><li>Manage inventory, stock replenishment, and product organization.</li><li>Handle cash management and daily financial transactions.</li><li>Maintain accurate inventory and administrative records.</li></ul><p>Requirements:</p><ul><li>2&ndash;5 years of sales experience in the restaurant and bakery field.</li><li>Valid Residents Permit.</li><li>Excellent customer service and communication abilities.</li><li>Ability to manage multiple tasks, including staff, inventory, and operations.</li></ul><p>Job Type: Full-time</p><p>Pay: QAR3,000.00 - QAR3,500.00 per month</p>

Supervisor (Restaurant/Bakery)

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