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customer service manager

Keeta

<div>
 <p>
  <strong>
   We&rsquo;re Hiring:
  </strong>
  <strong>
   Customer Service Manager of Business Process Innovation
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong and now in Middle East.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Are you passionate about revolutionizing customer service in the takeaway industry? Do you have a knack for designing seamless service journeys that cater to users, merchants, and riders alike? If so, we have an exciting opportunity for you!
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You&rsquo;ll Do
  </strong>
 </p>
 <ul>
  <li>
   Output service rules for the takeaway industry, including the user side, merchant side and rider side, to ensure a balanced experience on all three sides.
  </li>
  <li>
   Design the whole chain service journey from AI customer service to manual customer service, including service routing, service layering, service risk control and etc..
  </li>
  <li>
   Design takeaway journeys and scenarios in line with Saudi customers' habits, and output applicable service processes, solutions and communication tactics.
  </li>
  <li>
   The design targets frontline customer service in the customer service center, ensuring that the process is clear, concise and easy to operate, and optimizing the process to improve customer service resolution.
  </li>
  <li>
   Analyze service data and customer voices, continuously discover user pain points, and feedback to business improvement to reduce the occurrence of problems.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Keeta?
  </strong>
 </p>
 <ul>
  <li>
   Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
  </li>
  <li>
   Fast-Growing &amp; Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
  </li>
  <li>
   Global Impact: Join a company that&rsquo;s transforming the way people enjoy food, impacting communities around the world.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We&rsquo;re Looking For
  </strong>
 </p>
 <ul>
  <li>
   Understand the takeaway industry and the current market demand, know the service rules of customer, merchant and rider.
  </li>
  <li>
   Experienced in service process design, and have insignt in full service journey customer experience management
  </li>
  <li>
   Have strong data analysis ability, problem insight and communication and collaboration skills, clear thinking, can accurately recognize the problem and propose improvement programs.
  </li>
  <li>
   Have a sense of service, able to think customer-centered.
  </li>
  <li>
   Have rigorous and practical work attitude, strong sense of responsibility, can accept cross-country travel.
  </li>
  <li>
   Possess experience in the Middle Eastern market, with proficiency in Urdu, English/ Arabic.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  🚀 Ready to make an impact? Apply now &amp; let&rsquo;s shape the future together!
 </p>
 <p>
  📍
  <strong>
   Location: Doha, Qatar
  </strong>
 </p>
 <p>
  📩 Interested? Apply now
 </p>
</div>


Customer Service Manager of Business Process Innovation

Qatar National Bank

<div></div><div><div><ul><li><div><b>Business Unit</b>
</div><div>QNB - Qatar
</div></li><li><div><b>Division</b>
</div><div>Retail Banking
</div></li><li><div><b>Department</b>
</div><div>Retail Banking
</div></li><li><div><b>Location</b>
</div><div>Doha, Qatar
</div></li><li><div><b>Closing Date</b>
</div><div>09-Aug-2027
</div></li></ul></div><div><div><h5 class="jobSectionHeader"><b>About QNB</b></h5>
<p>Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.</p>
<p>QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.</p>
<p>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.</p>
<p>Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.</p>
<p>QNB Group has an active community support program and sponsors various social, educational and sporting events.</p>
</div></div><div><div><div><h5 class="jobSectionHeader"><b>Job Purpose Summary</b></h5>
</div><div><p>The incumbent is mainly responsible for leading a team of customer service representatives in providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group&rsquo;s products and services and encouraging customers to increase their business with the Group.</p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Essential Duties &amp; Responsibilities by Dimensions</b></h5>
</div><div><p><b>A. Shareholder &amp; Financial:</b></p><ul><li>Proactively market the Group&rsquo;s products to increase sales volume and profitability, and to achieve or exceed set targets and goals.</li><li>Suggest Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.</li><li>Implements KPI&rsquo;s and best practices for Manager, Customer Services</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.</li><li>Demonstrate clear understanding of the important factors behind the bank's financial &amp; non-financial performance.</li></ul><p></p><p><b>
B. Customer (Internal &amp; External):</b></p><ul><li>Enhance the Group&rsquo;s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.</li><li>Monitors service quality indicators and takes corrective measures to ensure highest level of customer satisfaction and ensures all problems/complaints/queries are handled quickly, efficiently and tactfully.</li><li>Resolves escalated customer complaints and ensures timely resolution of the same</li><li>Aims to increase bank&rsquo;s market share by ensuring high level of service and meeting the turnaround time for various processes as laid down.</li><li>Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.</li><li>Drives sales of new products ensures proper documentation of applications and tracks sales targets to achieve growth.</li><li>Provides cross-sell leads to sales teams and ensure timely follow-up to ensure conversion.</li><li>To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul><p></p><p><b>
C. Internal (Processes, Products, Regulatory):</b></p><ul><li>Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.</li><li>Maintain customer services area files, database, records, registers and logs under control.</li><li>Provide authorizations and downloads as necessary to ensure smooth running of the daily work.</li><li>Coordinate with Tellers on an &ldquo;as is needed&rdquo; basis to ensure smooth operations, and timely and friendly service delivery.</li><li>Lead and direct the daily activities for Customer Service unit including, but not limited to;</li><li>checking customers&rsquo; applications for different types of products and services,
</li><li>checking loan applications and loan agreements before submitting the same for approvals,</li><li>authorizing customers&rsquo; signatures,</li><li>authorizing the daily work of the customer services staff,</li><li>following up dormant accounts especially debit accounts,</li><li>preparing management reports such as monthly opened/closed accounts.</li><li>Ensures implementation of all audit recommendations and minimizes occurrence of any deviations during audit checks</li><li><b>Continuous Improvement:
</b></li><li>Set examples by leading improvement initiatives through cross-functional teams ensuring successes.</li><li>Identify and encourage people to adopt practices better than the industry standard.
</li><li>Continuously encourage and recognise the importance of thinking out-of-the-box within the team.
</li><li>Encourage, solicit and reward innovative ideas even in day-to-day issues.</li></ul><p></p><p><b>
D. Learning &amp; Knowledge:</b></p><ul><li>Identify related areas for professional development of self and others.</li><li>Take decisive action to ensure speedy resolution of unresolved staff grievances or conflicts within the team.</li><li>Ensures CSO's, Associate customer services, Senior Associate Customer services in the branch are trained with all the process related to customer service within specified TAT</li></ul><p>
Possess a superior knowledge of branch customer service management and provide training to the customer service team as and when needed.
</p><ul><li>Provide training to the customer services team as and when needed and solve difficulties beyond their expertise.</li><li>Proactively identify areas for professional development of self and undertake development activities.</li><li>Seek out opportunities to remain current with all developments in professional field.</li><li>Hold meetings with staff and assess their performance and your teams overall performance on a regular basis.</li><li>Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members.</li><li>Identify development opportunities and activities for staff and facilitate/coach them to improve their effectives and prepare them to assume greater responsibilities.</li></ul>
</div></div><div><div><h5 class="jobSectionHeader"><b>Education and Experience Requirements</b></h5>
</div><div><ul><li>Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
</li><li>At least 6 years of relevant experience, preferably within a highly rated international bank.</li><li>Well-informed of branch customer service practices and regulations</li></ul>
</div></div><div><div><h5 class="jobSectionHeader"><b>Note: you will be required to attach the following:</b></h5>
</div><div><div><ul><li>Resume/CV</li></ul>
<ul><li>Passport</li></ul>
<ul><li>QID</li></ul>
<ul><li>Education Certificate
</li></ul><ul><li>Birth Certificate</li></ul></div></div></div></div></div><div></div>

Manager Customer Services

<div>Job Purpose Summary<p><br>
The incumbent is mainly responsible for leading a team of customer service representatives in providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group's products and services and encouraging customers to increase their business with the Group.</p>
Essential Duties &amp; Responsibilities by Dimensions<p><b><br>
A. Shareholder &amp; Financial:</b></p><ul><li>Proactively market the Group's products to increase sales volume and profitability, and to achieve or exceed set targets and goals.</li><li>Suggest Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.</li><li>Implements KPI's and best practices for Manager, Customer Services</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.</li><li>Demonstrate clear understanding of the important factors behind the bank's financial &amp; non-financial performance.</li></ul><p></p><p><b>
B. Customer (Internal &amp; External):</b></p><ul><li>Enhance the Group's image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.</li><li>Monitors service quality indicators and takes corrective measures to ensure highest level of customer satisfaction and ensures all problems/complaints/queries are handled quickly, efficiently and tactfully.</li><li>Resolves escalated customer complaints and ensures timely resolution of the same</li><li>Aims to increase bank's market share by ensuring high level of service and meeting the turnaround time for various processes as laid down.</li><li>Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.</li><li>Drives sales of new products ensures proper documentation of applications and tracks sales targets to achieve growth.</li><li>Provides cross-sell leads to sales teams and ensure timely follow-up to ensure conversion.</li><li>To assist customers in all their queries on Bank's product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul><p></p><p><b>
C. Internal (Processes, Products, Regulatory):</b></p><ul><li>Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.</li><li>Maintain customer services area files, database, records, registers and logs under control.</li><li>Provide authorizations and downloads as necessary to ensure smooth running of the daily work.</li><li>Coordinate with Tellers on an &quot;as is needed&quot; basis to ensure smooth operations, and timely and friendly service delivery.</li><li>Lead and direct the daily activities for Customer Service unit including, but not limited to;</li><li>checking customers' applications for different types of products and services,
</li><li>checking loan applications and loan agreements before submitting the same for approvals,</li><li>authorizing customers' signatures,</li><li>authorizing the daily work of the customer services staff,</li><li>following up dormant accounts especially debit accounts,</li><li>preparing management reports such as monthly opened/closed accounts.</li><li>Ensures implementation of all audit recommendations and minimizes occurrence of any deviations during audit checks</li><li><b>Continuous Improvement:
</b></li><li>Set examples by leading improvement initiatives through cross-functional teams ensuring successes.</li><li>Identify and encourage people to adopt practices better than the industry standard.
</li><li>Continuously encourage and recognise the importance of thinking out-of-the-box within the team.
</li><li>Encourage, solicit and reward innovative ideas even in day-to-day issues.</li></ul><p></p><p><b>
D. Learning &amp; Knowledge:</b></p><ul><li>Identify related areas for professional development of self and others.</li><li>Take decisive action to ensure speedy resolution of unresolved staff grievances or conflicts within the team.</li><li>Ensures CSO's, Associate customer services, Senior Associate Customer services in the branch are trained with all the process related to customer service within specified TAT</li></ul><p>
Possess a superior knowledge of branch customer service management and provide training to the customer service team as and when needed.
</p><ul><li>Provide training to the customer services team as and when needed and solve difficulties beyond their expertise.</li><li>Proactively identify areas for professional development of self and undertake development activities.</li><li>Seek out opportunities to remain current with all developments in professional field.</li><li>Hold meetings with staff and assess their performance and your teams overall performance on a regular basis.</li><li>Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members.</li><li>Identify development opportunities and activities for staff and facilitate/coach them to improve their effectives and prepare them to assume greater responsibilities.</li></ul>
Education and Experience Requirements<ul><li><br>
Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
</li><li>At least 6 years of relevant experience, preferably within a highly rated international bank.</li><li>Well-informed of branch customer service practices and regulations</li></ul>
Required Special Skills<ul><li><br>
Excellent oral and written communication skills (including report writing) in English and Arabic.</li><li>Good interpersonal and presentation skills.</li><li>Understanding of the relevant laws, regulations, and practices.</li><li>Ability to make decisions and follow through with initiatives.</li><li>Personal integrity and self-management.</li><li>Planning, organising, and analytical ability.</li><li>Results oriented.</li><li>Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.</li></ul></div><p></p>

Manager Customer Services (Qatarization)

QNB Group

<div>
 <strong>
  About QNB
  <br/>
  <br/>
 </strong>
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 <br/>
 <br/>
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 <br/>
 <br/>
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 <br/>
 <br/>
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 <br/>
 <br/>
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 <br/>
 <br/>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 The incumbent is responsible for development and integration of all QNB Financial Services (QNBFS) Customer Service delivery channels including Call Centre and Customer Service Help Desk. This includes overseeing the creation, management and development of the Company&rsquo;s Website, Online trading portal, Mobile applications, Notification messages and all customer-facing applications. The Assistant Manager will be responsible to ensure all branding plans / materials, and advertisements are up to QNBFS / QNB branding guidelines. In addition, the role will encompass oversight in leading, training and development of a team of customer service executives and call center dealers in providing efficient and quality service to customers while adhering to defined policies and procedures by QNB, QNBFS, the exchanges and regulators.
 <br/>
 <br/>
 Main Responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Shareholder &amp; Financial:
  </li>
  <li>
   Creating of Key Performance Indicators (KPIs) for the customer service / Call Centre performance monitoring and quality measurement purposes.
  </li>
  <li>
   Ensure that Customer Service and Call Centre staffs achieve performance objectives with the aim of contributing to volume, revenue, and profit.
  </li>
  <li>
   Provide input in related budgets to facilitate the delivery and execution of the company budget and strategy.
  </li>
  <li>
   Actively evaluate and ensure applying security and compliance requirements in the company&rsquo;s service delivery channel in consultation with information security and IT to minimize or eliminate opportunity for fraud and defalcation.
  </li>
  <li>
   Implements KPI&rsquo;s and best practices for Assistant Manager Customer Service.
  </li>
  <li>
   Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
  </li>
  <li>
   Act within the limits of the powers delegated to the incumbent.
  </li>
  <li>
   Customer (Internal &amp; External):
  </li>
  <li>
   Enhance the Group&rsquo;s image through pro-active customer-driven servicing of their needs.
  </li>
  <li>
   Maintain regular contact with QNBFS Business Heads, Managers and leaders to ensure full integration and fit of Branding &amp; Advertising goals and objectives with Business goals and objectives.
  </li>
  <li>
   Provide cross-sell leads to sales teams and ensure timely follow-up to ensure conversion.
  </li>
  <li>
   Monitor service quality indicators, and take corrective measures to ensure highest level of customer satisfaction and ensures all problems/complaints/queries handled quickly, efficiently and tactfully.
  </li>
  <li>
   Responsible for adhering to Group Communication guidelines in the look and feel of each delivery channel and customer segment.
  </li>
  <li>
   Timely resolution of escalated customer complaints
  </li>
  <li>
   To assist customers in all their queries on QNBFS&rsquo; product and seek solution to their requests.
  </li>
  <li>
   Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
  </li>
  <li>
   Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
  </li>
  <li>
   Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
  </li>
  <li>
   Increase customer satisfaction by developing, motivating and mentoring the Customer Service and Call Centre staff to achieve desired levels of quality, customer service and productivity.
  </li>
  <li>
   Actively evaluate / ensure security and compliance requirements are built into every self-service delivery channel in consultation with information security and IT to minimize or eliminate opportunity for fraud and defalcation.
  </li>
  <li>
   Use ongoing market research to develop service delivery channels that attract new customers to company and retain existing customers.
  </li>
  <li>
   Continuously revisit services delivery channels in order to identify emerging customer service opportunities and provide workable solutions.
  </li>
  <li>
   Promote the utilization of delivery channels to the company customers through marketing activities.
  </li>
  <li>
   Responsible for establishing and monitoring service level agreements with internal and external service providers to ensure high availability of every service channel that exceeds customer expectations.
  </li>
  <li>
   Works closely with Heads of Departments and segments to develop distribution via multi channels to support segment strategies.
  </li>
  <li>
   Internal (Processes, Products, Regulatory):
  </li>
  <li>
   Maintain customer services area files, database, records, registers and logs under control.
  </li>
  <li>
   Lead and direct the daily activities for Customer Service and Call centre unit including, but not limited to; Checking customers&rsquo; applications for different types of products and services:
  </li>
  <li>
   Conducting the beginning of day testing activity for all customer facing applications (Borsat, Wasata, QNBFS Trade, QNBFS Mobile Trading Application, QNBFS Trade Pro and all order status)
  </li>
  <li>
   Managing all the IPOs that take place in Qatar Stock Exchange and be the QNBFS representative with all QNB stakeholders for any new IPOs.
  </li>
  <li>
   Authorizing customers&rsquo; requests,
  </li>
  <li>
   Authorizing the daily work of the customer services staff,
  </li>
  <li>
   Following up suspended accounts especially active / inactive accounts with expired documents who still have cash or / and shares.
  </li>
  <li>
   Ensure implementation of all audit recommendations and minimize occurrence of any deviations during audit checks
  </li>
  <li>
   Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by QNBFS.
  </li>
  <li>
   Preparing management reports such as monthly / weekly clients turn over.
  </li>
  <li>
   Ensure that the team is adequately trained with correct service and product knowledge to enable them to carry out their Customer Service and Call Centre duties.
  </li>
  <li>
   Drive a level of excellence through the team that ensures a "world class" customer experience for every point of contact.
  </li>
  <li>
   Ensure implementation of Group&rsquo;s guidelines and recommend improvements to the same.
  </li>
  <li>
   Forecast volumes of customer interactions and work force requirements and manage effectively the staffing requirements for each task.
  </li>
  <li>
   Highlight process deficiencies where applicable, validate and provide quality inputs on process improvements based on feedback from customers.
  </li>
  <li>
   Implement UAT related to QNBFS projects.
  </li>
  <li>
   Ensure QNBFS business continuity.
  </li>
  <li>
   Continuous Improvement: [add if they have subordinates]
  </li>
  <li>
   Set examples by leading improvement initiatives through cross-functional teams ensuring successes.
  </li>
  <li>
   Identify and encourage people to adopt practices better than the industry standard.
  </li>
  <li>
   Continuously encourage and recognize the importance of thinking out-of-the-box within the team.
  </li>
  <li>
   Encourage, solicit and reward innovative ideas even in day-to-day issues.
  </li>
  <li>
   Learning &amp; Knowledge:
  </li>
  <li>
   Provide training to the customer services team as and when needed and solve difficulties beyond their expertise.
  </li>
  <li>
   Proactively identify areas for professional development of self and undertake development activities.
  </li>
  <li>
   Seek out opportunities to remain current with all developments in professional field.
  </li>
  <li>
   Hold meetings with staff and assess their performance and your teams overall performance on a regular basis.
  </li>
  <li>
   Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members.
  </li>
  <li>
   Legal, Regulatory, and Risk Framework Responsibilities:
  </li>
  <li>
   Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
  </li>
  <li>
   Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.
  </li>
  <li>
   Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
  </li>
  <li>
   Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.
  </li>
  <li>
   Maintain appropriate knowledge to ensure full qualification to undertake the role.
  </li>
  <li>
   Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
  </li>
  <li>
   Attend mandatory (internal and external) seminars as instructed by the Bank.
  </li>
  <li>
   Other:
  </li>
  <li>
   Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
  </li>
  <li>
   Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.
  </li>
  <li>
   Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.
  </li>
  <li>
   All other ad hoc duties/activities related to QNB that management might request from time to time.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education And Experience Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study).
  </li>
  <li>
   At least 4 years of relevant experience, preferably within a highly rated international bank.
  </li>
  <li>
   Knowledge about Qatar Financial Markets Authority (QFMA) &amp; Qatar Exchange (QE) regulations.
  </li>
  <li>
   Highly customer-oriented.
  </li>
  <li>
   Excellent oral and written communication skills (including report writing) in English and Arabic.
  </li>
  <li>
   Good interpersonal and presentation skills.
  </li>
  <li>
   Understanding of the relevant laws, regulations, and practices.
  </li>
  <li>
   Ability to make decisions and follow through with initiatives.
  </li>
  <li>
   Personal integrity and self-management.
  </li>
  <li>
   Planning, organising, and analytical ability.
  </li>
  <li>
   Results oriented.
  </li>
  <li>
   Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.
   <br/>
   <br/>
  </li>
 </ul>
 Note: you will be required to attach the following:
 <br/>
 <br/>
 <ul>
  <li>
   Resume/CV
  </li>
  <li>
   Copy of Passport or QID
  </li>
  <li>
   Copy of Education Certificate
  </li>
  <li>
   Copy of Birth Certificate
  </li>
 </ul>
</div>


QNB3468 - Senior Manager - Customer Service (Qatarization)

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Restaurant Manager
</div></div><div><div>Ref #
</div><div>223264
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Customer Service
</div></div><div><div><ul><li>Closing date: 24-Mar-2026</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p>The Restaurant Manager is responsible for the consistent delivery of the Restaurant's sales, service &amp; standards within the designated area and for ensuring that profit targets are achieved and maximized whilst demonstrating strong people management skills and business acumen.</p>
<p></p><ul><li>Responsible for the restaurant sales, service strategy and results within own area of responsibility by owning and driving the operations of the restaurant sales to exceed business KPIs.</li>
<li>Identify ways to enhance customer's experience to maintain a positive atmosphere and promote the restaurant's image.</li>
<li>Responsible for adhering to all company procedures and compliance targets including Food safety and hygiene.</li>
<li>Provide regular feedback to the chef and Operations team on quality issues to align with the restaurant's brand and vision.</li>
<li>Conduct daily departmental front and back of house checks on cleanliness, set up and readiness for service to ensure smooth run of operations.</li>
<li>Analyze sales performance weekly and monthly by generating relevant reports; review and take corrective action where necessary to maximize profitability.</li>
<li>Actively monitor competitor activity and react accordingly by implementing marketing and commercial initiatives to impact positively on sales to make adjustments.</li>
<li>Responsible for stock take control &amp; process, optimizing stock integrity, minimizing wastage, monitoring Gross Margins to achieve budgeted targets.</li>
<li>Work closely with Senior Chefs and Operations Manager on menu engineering, selling prices and creation of critical pathways in regards to menu implementations &amp; development to meet customer demand. Perform other department duties related to his/her position as directed by the Head of the Department</li></ul><br>
<p></p><p><b>Be part of an extraordinary story</b></p>
<p>Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.</p>
<p>Join us as we dare to achieve what&rsquo;s never been done before.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p>The successful candidate will have the following:</p>
<ul><li>Bachelor's Degree or Equivalent</li>
<li>Minimum 4 years of job-related experience</li><br>
</ul><p></p><p><br>
Job skills:</p>
<ul><li>Commercial &amp; Financial acumens : Competent in restaurant financial and commercial fundamentals to maximize revenue and drive financial KPIs.</li>
<li>Food Safety &amp; Hygiene Standards : Competent in Food Safety Hygiene regulations &amp; protocols in the restaurant and kitchen operations.</li>
<li>Leadership &amp; Strategic thinking: Building understanding in people managerial skills and developing strategic plans, goals and actions that can lead to a desired outcome.</li>
<li>Adaptability: Competent in adjusting behavior, attitude, and approach to suit different contexts, demands, and goals. Flexible, resilient, and open-minded, as well as being able to make changes quickly and effectively without disrupting the operations.</li>
<li>Problem Solving: Competent in identifying, analyzing to find the best solutions by using critical thinking, logic, creativity and communication.</li>
<li>Communication: Expert in communicating effectively with guests and employees and build relationship with internal and external stakeholders. Able to provide clear instructions, provide updates and information and resolve any conflicts that may arise.</li>
<li>Attention to details: Competent in every aspect of service delivery and deep understanding of the desires and needs of guests.</li>
<li>Teamwork: Competent in working with various team seamlessly to provide the highest possible service to guests.</li>
</ul><p></p><p><b>About Qatar Airways Group</b></p>
<p>Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before. So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.</p>
<p>Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><p><br>
</p></div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=223264</div></div></div></div></div></div></div></div>

Restaurant Manager

TÜV SÜD

<div>
 T&Uuml;V S&Uuml;D &ndash; A global leader in the field of testing, inspection, management system certification and product certification renowned for quality, integrity and technical excellence.
 <br/>
 <br/>
 Established more than 150 years ago in Germany, T&Uuml;V S&Uuml;D is a leading global provider of technical services with more than 28,000 highly skilled employees across 1,000 offices worldwide. T&Uuml;V S&Uuml;D offers a wide range of testing &amp; product certification, inspection, auditing &amp; system certification, training and knowledge services. We are a premium quality, safety, and sustainability solutions provider.
 <br/>
 <br/>
 <strong>
  Your Tasks
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Identify and pursue new business opportunities, particularly with key Oil &amp; Gas clients, to build long-term partnerships.
  </li>
  <li>
   Engage potential customers through site and company visits to gather enquiries and technical requirements.
  </li>
  <li>
   Prepare and submit tenders, quotations, contract terms, and related proposal documents.
  </li>
  <li>
   Manage the full sales cycle, including customer communication, scope clarification, invoice, and payment follow-up.
  </li>
  <li>
   Collaborate with sales, operations, and technical teams and review sales performance with the line manager.
  </li>
  <li>
   Ensure adherence to TUV S&Uuml;D policies, reporting any non-compliance, hazards, incidents, or complaints.
  </li>
  <li>
   Maintain strong customer relations, uphold integrity and confidentiality, manage assigned projects independently, and enhance personal competency.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Your Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Academic Qualification: Bachelor&rsquo;s Degree or Diploma in relevant disciplines.
  </li>
  <li>
   Total years of Experience: 5-10 years
  </li>
  <li>
   Experience in Qatar is preferable.
  </li>
  <li>
   Qatar Driving License is Mandatory
  </li>
  <li>
   Good in MS Office products.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Your Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong communication skills with the ability to convey information clearly and professionally.
  </li>
  <li>
   Effective presentation skills with confidence in delivering information to diverse audiences.
  </li>
  <li>
   Customer-oriented with a strong focus on understanding and addressing client needs.
  </li>
  <li>
   Proactive problem-solving abilities with a structured and analytical approach.
  </li>
  <li>
   Excellent interpersonal skills and the ability to work collaboratively with teams.
  </li>
  <li>
   Customer-focused with a proactive approach to problem-solving.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 Competitive compensation package.
 <br/>
 <br/>
 Paid vacation and leave benefits.
 <br/>
 <br/>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 Don&rsquo;t meet every single requirement? No problem &ndash; if this role excites you, we encourage you to apply. We welcome applications from people of all backgrounds, experiences, and perspectives.
 <br/>
 <br/>
 We test, we audit, we inspect, we advise. We never stop challenging ourselves for the safety of society and its people. We breathe technology, we strive for professional excellence, and we leave a mark. We take the future into our hands. We are T&Uuml;V S&Uuml;D.
 <br/>
 <br/>
 Work Area: Sales, Customer Services &amp; Training Management
 <br/>
 <br/>
 Country/Region: Qatar
 <br/>
 <br/>
 Job Location: Doha
 <br/>
 <br/>
 Working Model : Onsite
 <br/>
 <br/>
 Employment Type: Full time / regular
 <br/>
 <br/>
 Company: TUV SUD ME Qatar
 <br/>
 <br/>
 Org Unit Code: CRAN
 <br/>
 <br/>
 Requisition ID: 3964
</div>


Sales Engineer

Commercial Bank

<div>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   To effectively generate unit&rsquo;s sales for the Retail bank and achieve financial and non-financial targets.
  </li>
  <li>
   Manage and build company portfolio through relationship management in order to generate retail banking business.
  </li>
  <li>
   Build and maintain relationship with key corporate decisions makers from key Banking at Work decision maker &amp; New to bank employer's organization.
  </li>
  <li>
   Increase retail bank customer base by growing sales acquisition of new customers and enhance retail asset &amp; liability products cross sales.
  </li>
  <li>
   Effectively engage and work with the wholesales RM teams to leverage on key corporate banking relationship and build the relationship for retail banking business.
  </li>
  <li>
   Aggressively identify New to bank company relationships to grow portfolio of companies &amp; to grow overall retail banking customer base.
  </li>
  <li>
   Daily engagement with direct sales teams for coordinating fulfilment requirements to meet financial targets.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Key Accountabilities
   <br/>
   <br/>
  </strong>
 </strong>
 <strong>
  Key Accountability Area #1
 </strong>
 CB
 <strong>
  @Work portfolios &amp; New to bank relationships &ndash; sales targets
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Grow existing retail business by unit sales from corporate company portfolios (CB@Work Co) handled in order to generate unit sales on assets and liability products.
  </li>
  <li>
   Introduce &amp; list new to bank relationship to generate retail banking business
  </li>
  <li>
   Grow retail banking business portfolio &ndash; Liability sales: New salaried accounts, deposit base (increase low cost funds) as per budget.
  </li>
  <li>
   Asset sales growth: increase lending through cross sales to customers from CB@Work &amp; New to Bank companies. Personal loans, Vehicle loans, Mortgage loans, credit card sales.
  </li>
  <li>
   Develops tactical acquisition/ sales plans in support of business unit strategy and objectives;
  </li>
  <li>
   Directs the implementation and execution of same and aggressively manage the sales pipeline ensuring the team&rsquo;s pipeline is robust and will meet the targets including accurate and timely reporting of the pipeline and prospects in the pipeline
  </li>
  <li>
   Devise and implement calling strategy to meet call quota and sales goals on a daily, periodic basis.
  </li>
  <li>
   Periodic monthly review of portfolio with sales team management, &amp; other stake holders like direct sales team&rsquo;s fulfilment teams, to be conducted.
  </li>
  <li>
   Proactively provide feedback on customer needs offer, product requirements, policy changes to Head of Banking at work.
  </li>
  <li>
   Effectively work with the entire retail sales teams. Direct sales for fulfilment, tele sales teams to improve cross sales on company portfolios.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Other Accountabilities
  <br/>
  <br/>
 </strong>
 <strong>
  Key Accountability Area #2: Portfolio management &amp; relationship management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Perform financial analyses on company financial performance, portfolio analyses on employer portfolio performance.
  </li>
  <li>
   Provide customer feedback on issues, product requirements, and business opportunities, cross department opportunities to Senior Managers or Head of banking at work.
  </li>
  <li>
   Analyses individual company sales performance; suggests corrective actions; assists Sales manager &amp; officers in cold calls and in Sales management for driving sales and retaining customers.
  </li>
  <li>
   External customer &amp; Internal Relationship Management with Key Leaders across Business Lines.
  </li>
  <li>
   Manage Referrals Received from Line of Business Leaders.
  </li>
  <li>
   Recommends opportunities &amp; improvements based on market research and competitor analyses; ensures implementation of approved campaign initiatives
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Accountability Area #3 Customer Satisfaction &amp; Customer relationship management
 </strong>
 .
 <br/>
 <br/>
 <ul>
  <li>
   Achieve department KPI on Customer satisfaction score by jointly working on all customer related functions.
  </li>
  <li>
   Liaise with risk teams for sorting company-based policy, lending issues and escalating to business heads for credit policy programs, to ensure customer experience is maintained at high standards.
  </li>
  <li>
   Serves as the quality checkpoint associated with the sales process; ensure proper TAT is maintained for companies (business sourced and processed).
  </li>
  <li>
   To support on business processing, approvals needs, as required by the department.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Key Interactions
   <br/>
   <br/>
  </strong>
 </strong>
 <strong>
  Internal
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   CB@Work RM&rsquo;s, Unit Head of CB@Work, Head of sales &ndash; performance monitoring, day to day objectives.
  </li>
  <li>
   Direct Sales team: Sales managers, Sales officers, direct sales agents. &ndash; For daily day to day fulfilment &amp; business sourcing.
  </li>
  <li>
   Tele sales managers, Sales officers for cross sales opportunities.
  </li>
  <li>
   Business support managers, head business support. &ndash; For business processing &amp; achieving financial targets.
  </li>
  <li>
   Credit risk teams- company listing, company related policy issues.
  </li>
  <li>
   Call centre- CRM, customer&rsquo;s issues and escalations.
  </li>
  <li>
   Product team- for CVP based issues.
  </li>
  <li>
   Branches teams- BM&rsquo;s, ABM, supervisors.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  External
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Company key contacts, HR heads, CFO, Managing director, CEO &amp; decision makers
  </li>
  <li>
   Company business HR decisions makers.
  </li>
  <li>
   Customers
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Competencies
  </strong>
 </strong>
</div>


Assistant Relationship Manager

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