988/helpline outbound specialist Jobs in Chicago

988/helpline outbound specialist

access specialist 1

api support analyst i

associate client success manager Jobs in Chicago

associate client success manager

benefit specialist

customer service support specialist

The Vitality Group

HybridVitality Group International, Inc.Full time
 
Chicago, Illinois, United States
 
Description
 
Job Purpose
 
We are looking for a Customer Service Support Specialist who will be responsible for providing excellent customer service support by quickly and accurately processing and directing submissions sent verbally and electronically.
 
Areas of responsibility may include but not limited to: 
Manage escalated Inquiries from Customer Care and Administration agents
 Ensure Rapid Response and Resolution of escalated inquiries are achieved
 Maintain and continue to develop knowledge of The Vitality Group’s program, and identify areas to improve to help better our members experience
 Receive inbound calls directly from members in a backup capacity to the Call Center
 Manage the escalated service concerns received from brokers, employer contacts or account managers and responds to those contacts regarding their escalated concerns
 Communicate verbally and/or in writing to both internal and external clients. Key components of effective communication will include: understanding your audience including how much detail they will or will not need; communicating at the appropriate level to include proper positioning of information being presented and understanding the impact of the information you are sharing
 Anticipate and prepare (in advance if possible) for the next questions the audience (client, broker, internal or other external contact) will ask
 Submit requests to the proper department to prevent re-occurring issues and recommend improvements in the process and procedure
 Track, analyze and report on improvements of certain processes to avoid potential service issues by devising resolutions to correct these processes: such as timely member adds, following up on escalated claims issues
 Communicate within operations issues and or concerns that may arise, this includes loading tickets to ensure system related issues are addressed
 Educate clients on the program as well as navigation of the website
 Capture events submitted manually and electronically
 Attend and or present at client events which may include travel
 Create a “we care” atmosphere
 Other duties as assigned
 
PAY RANGE = $39,520-$47,480
 
Salary varies based on work location (remote or hybrid), existing salary, experience, and relevant skills and qualifications.
 
Requirements
 BA or BS degree or preferred
 2-3 years Customer Service experience
 Health or Wellness related background preferred
 Strong analytical and PC skills
 Ability to handle multiple priorities in a fast-paced work environment
 Self-starter with the ability to achieve results
 
Knowledge: 
Excellent written and oral communication skills
 Strong organization, communication and problem-solving skills
 Customer focused and responsive
 Highly motivated and energetic professional who enjoys working in an entrepreneurial, fast-growing environment
 Benefits
 
Health Care Plan (Medical, Dental & Vision)
 Retirement Plan (401k, IRA)
 Life Insurance (Basic, Voluntary & AD&D)
 Paid Time Off (Vacation, Sick & Public Holidays)
 Parental Leave
 Short Term & Long Term Disability
 Hybrid Work
 Catered Food & Snacks
 Wellness Resources

Customer Service Support Specialist

NAMI Chicago

<div>Description:

Type: Full-Time
Reports to: 988/Helpline Outbound Supervisor
Office Location: 224 W. Hill St., Suite 410 Chicago IL; fully remote with option to come in person; training schedule would include 9 am to 5 pm hours
Schedule offered: Monday -Friday 12 pm to 8 pm
Background:
The mission of the National Alliance on Mental Illness (NAMI) Chicago: Guided by the experiences of those living with mental health conditions and rooted in equity, NAMI Chicago educates to fight stigma and discrimination, fiercely advocates for our community, and shares hope, connection and expertise with people on their mental health journey.
Who We Are Looking For:
The 988/Helpline Outbound Specialist supports NAMI Chicago&rsquo;s mission by providing support to individuals and families who have contacted the NAMI Chicago Helpline and 988 call center through follow-up calls and supportive, scheduled outreach to identified contacts. The NAMI Chicago 988 call center provides anyone immediate crisis response, while the Helpline provides information, resource referrals and emotional support to people living with a mental health condition, their family members and caregivers, mental health providers and the public. Through empathic, active listening, this specialist gains an understanding of concerns that led to caller engagement with 988 or the Helpline and explores subsequent needs. The 988/Helpline Outbound Specialist often supports individuals and families with ongoing support, linkage connection and safety planning, while projecting a non-judgmental attitude that allows those requiring assistance to feel heard and supported as they navigate the healthcare system.
The ideal candidate has a Bachelor&rsquo;s degree in a social services field, strong customer service skills, strong verbal and written communication skills and prior experience with the mental health system of care including crisis response.
Essential Functions &amp; Responsibilities:<ul><li>
Provides outbound telephonic, text and chat support, education, information, assessment of need and referrals to individuals and families specific to mental and emotional health needs.</li><li>
Engages in de-escalation, safety planning, risk assessment, and emotional support for those needing crisis intervention.</li><li>
Maintains contact notes, agency resource records, and other documentation using NAMI Chicago&rsquo;s database system.</li><li>
Assists contacts in problem-solving, goal setting and communication skills building.</li><li>
Coaches people through navigating service access, specifically the mental health and social service resources and support available to people throughout Chicago and Cook County.</li><li>
Provides limited case management support as callers link to resources in the community, or engages in regular connection with callers seeking accountability, who are building social networks, or are needing support between community resource appointments.</li><li>
Ability to multitask during a call e.g., remaining engaged in conversation, documenting information, assessing needs, and identifying responses to the contacts needs.</li><li>
Exemplify NAMI Chicago&rsquo;s team approach by participating in case review, supporting coworkers, and attending scheduled trainings.</li><li>
Acts as a back-up 988 Crisis Counselor or Helpline Specialist as needed.</li><li>
Perform other duties as assigned by the Helpline or 988 Leadership Team.</li></ul>
Essential Knowledge, Skills and Abilities:<ul><li>
Experience with and able to demonstrate ability to serve anyone in the greater Cook County area who contacts 988 or the Helpline. The NAMI Chicago 988 call center and Helpline are no-barriers access points to support, education and referrals for individuals and families living with mental health challenges, mental illnesses or other emotional stressors. This is especially true for our underrepresented and vulnerable populations, including social and racial/ethnic minorities, youth and young adults, and those with severe mental illness.</li><li>
Ability to make real-time rapid assessments of caller, dexterity in judgement and navigation of a call, recognition of appropriate utilization of leadership support and self-regulation of response to callers.</li><li>
Excellent verbal and written communication skills, with the ability to effectively communicate with those in crisis or the aftermath of crisis, their families and community stakeholders.</li><li>
Exhibits sensitivity and empathy regarding human service issues and projects a non-judgmental attitude towards those requiring assistance.</li><li>
Ability to maintain confidentiality of sensitive information and show professionalism, reliability, and responsibility.</li><li>
Familiar with community resources and how to work with law enforcement and other community organizations (i.e., Hospitals, outpatient clinics, etc.).</li><li>
Growth mindset</li></ul>
Requirements:

Qualifications &amp; Requirements:<ul><li>
Education: Bachelor&rsquo;s Degree in social services field or equivalent 1-3 years of relevant experience providing crisis support, case management or similar duties (behavioral health, substance abuse, etc.).</li><li>
Proficiency in Microsoft Windows, Microsoft Office, and database management.</li><li>
Experience in telephonic and/or chat/text outreach, crisis, and case management.</li><li>
Ability to multi-task and excellent organizational skills. This includes attention to detail, problem-solving, and time management</li><li>
Bilingual in Spanish and English (preferred).</li><li>
Experience with text and chat functionality welcomed</li><li>
Experience with youth and young adults and mental health preferred
</li></ul>Available Benefits:<ul><li>
Company sponsored wellness activities.</li><li>
Medical, Dental and Vision benefits.</li><li>
Company sponsored Life and AD&amp;D Insurance and Long-Term Disability.</li><li>
401k Retirement plan.</li><li>
Critical Illness Insurance, Hospital Indemnity, Accident Insurance, Short Term Disability Coverage.</li><li>
Generous PTO.</li></ul>
Salary: $24/hour
NAMI Chicago is an inclusive employer, we welcome and encourage BIPOC, LGBTQ+, Veterans, Differently Abled, Returning Citizens and All Who Are Dedicated to Mental Health to Apply.</div>

988/Helpline Outbound Specialist

Miracle-Ear

Perks &amp; Benefits:<ul><li>Base training pay + commission</li><li>Outstanding income potential for the right individual</li><li>Medical benefits + Dental + Vision</li><li>Paid vacation, sick time, and holidays</li></ul>Duties &amp; Responsibilities:<ul><li>The Hearing Instrument Specialist is responsible for performing hearing evaluations on new and existing patients and recommending the proper solution of technology to help the patients hearing loss and lifestyle.</li><li>Other responsibilities included but are not limited to, hearing aid fitting using Live Speech Mapping, hearing aid maintenance and repairs, patient counseling, and making sure the patient receives a thorough and memorable experience with us.</li></ul>Qualifications &amp; Skills Required:<ul><li>State licensing is required, which we provide training for, to ensure your success with us. If you currently hold a license, please let us know.</li><li>The ideal candidate must be sales focused and driven to grow their practice.</li></ul>Miracle-Ear, America's #1 choice in hearing healthcare is hiring a Medical Device Sales/Hearing Instrument Specialist for our Hearing Center. At its core this is an in office, sales-based position with a very strong emphasis on providing top level customer service to our patients. If you are willing to work hard and are passionate about making a positive impact in someone's life we would like to hear from you.Job Type: Full-timePay: $75,000.00 - $125,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Education:<ul><li>Associate (Required)</li></ul>Experience:<ul><li>sales: 1 year (Required)</li></ul>Work Location: In person

Medical Device Sales

Leica Microsystems

<div>Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Leica Microsystems, one of Danaher&rsquo;s 15+ operating companies, our work saves lives&mdash;and we&rsquo;re all united by a shared commitment to innovate for tangible impact.
You&rsquo;ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher&rsquo;s system of continuous improvement, you help turn ideas into impact &ndash; innovating at the speed of life.
Shape the Future with Us!
At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world.
Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what&rsquo;s possible.
Learn about the Danaher Business System which makes everything possible.
The Clinical Sales Specialist is responsible for providing technical sales support for all medical products. Support will be provided to Leica&rsquo;s Medical customers, as well as to Independent Manufacturer&rsquo;s Representatives (IMRs) in all facets of their selling activities. This includes, but is not limited to, visiting customers in the field, conducting product demonstrations, target account planning, development of strategies for opportunities, training field reps, participating in local and national exhibitions, handling inquiries, solving applications problems, and providing customer feedback.
This position reports to the Clinical Sales Specialist Manager and is part of the Medical Sales team and will work remotely to cover Midwest region.
In this role, you will have the opportunity to:<ul><li>
Ensure exceptional customer satisfaction by acting as the primary clinical and technical resource. Collaborate with IMR teams, Sales Leadership, Customer Service, Product Management, R&amp;D, Finance, Marketing, and Manufacturing to address customer needs and drive successful outcomes.</li><li>
Conduct technical product training and equip IMRs and Leica sales teams with the tools, knowledge, and confidence needed to effectively position our solutions. Lead and support product demonstrations and evaluations to showcase clinical value and differentiate Leica systems.</li><li>
Drive awareness, adoption, and successful sales of Leica Medical products by executing high‑quality demos, evaluations, and clinical support. Contribute to territory strategies that increase win rates, accelerate the sales cycle, and expand market share.</li><li>
Gather strategic customer feedback to generate new product ideas and provide recommendations for Product Management. Partner with Sales Leadership, Product Management, and R&amp;D to conduct field evaluations, validate product performance, and support local and national product launch initiatives.</li><li>
Collaborate with customers and clinical experts to generate field data, case studies, and real‑world evidence that demonstrate product benefits and strengthen Leica&rsquo;s competitive differentiation.</li></ul>
The essential requirements of the job include:<ul><li>
High school diploma or GED with 10+ years&rsquo; experience in Medical sales (working in hospital environment) OR Associate&rsquo;s Degree with 5+ years OR Bachelors&rsquo; Degree 2+ years</li><li>
Knowledge of microsurgical workflows and experience supporting procedures in specialties such as Neurosurgery, ENT, Plastics, Spine, or Ophthalmology</li></ul>
Travel, Motor Vehicle Record &amp; Physical/Environment Requirements:<ul><li>
This role will consist of up to 70% travel within region, including overnight stays</li><li>
Comfort working in operating rooms and clinical environments</li><li>
Be able to lift over 50 pounds at a single time.</li><li>
Comfortable standing for extended periods of time.</li></ul>
It would be a plus if you also possess previous experience in:<ul><li>
Microscopy or advanced imaging experience preferred; familiarity with surgical visualization systems</li><li>
Experience in medical devices, capital equipment, or technical sales</li></ul>
Leica Microsystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it&rsquo;s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
At Leica Microsystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Microsystems can provide.
The base salary range for this role is $75,000-85,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.
This job is also eligible for sales incentive pay up to $70,000 annually.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determined. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company&rsquo;s sole discretion, consistent with the law.
Join our winning team today. Together, we&rsquo;ll accelerate the real-life impact of tomorrow&rsquo;s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.</div>

Clinical Sales Specialist - Midwest

Rush University Medical Center

<div>Location: Chicago, Illinois
Business Unit: Rush Medical Center
Hospital: Rush University Medical Center
Department: Access Center Specialty Care
Work Type: Part Time (Total FTE between 0.5 and 0.89)
Shift: Shift 1
Work Schedule: 4 Hr (11:00:00 AM - 3:00:00 PM)
Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).
Pay Range: $18.87 - $29.73 per hour
 
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush&rsquo;s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.
Summary:
 
The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The RUSH Access Center Specialist I collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers&rsquo; expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.
Other information:
 
High School Diploma required.
 
 
Bachelor&rsquo;s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred.
 
 
Bilingual skills a plus.
 
 
Certified Healthcare Access Associate (CHAA) preferred.
 
Skills: Excellent communication and outstanding customer service and listening skills required. Critical thinking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience.
 
Abilities: Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking, complex, fast paced and challenging call center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
 
 
Disclaimer:
 
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
 
 
Date Reviewed:
 
Date Revised: 
 
Responsibilities:
 
1. Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
 
2. Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
 
3. Assesses the caller&rsquo;s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RUSH Access Center leadership.
 
4. Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
 
5. Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues.
 
6. Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
 
7. Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
 
8. Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
 
9. Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient&rsquo;s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
 
10. Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
 
11. Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University.
 
12. Exhibits sensitivity to patient health information and protects confidentiality. Always maintains privacy for patient and employee information.
 
13. Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
 
14. Promotes a positive and productive environment, supporting teamwork and communication.
 
15. Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center.
 
16. Utilizes customer service skills to exceed the patient&rsquo;s needs.
 
17. Performs other duties as assigned. 
 
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</div>

Access Specialist 1

Idealist Consulting

<div><div>Tenacious, pragmatic, with a keen sense of humor? You just might be an Idealist!

At Idealist Consulting, we are innovators and problem-solvers committed to global progressive action. We help organizations grow through Salesforce implementation, marketing automation, and custom application development.

As a Salesforce for Nonprofits: Business Analyst you&rsquo;ll work closely with clients to provide post implementation support, system optimization, and/or ongoing administration as contracted.
<div>
This is a 1099 contract part-time position.</div> 
</div>
<h3 class="jobSectionHeader">How You&rsquo;ll Contribute:
</h3><div><ul><li>Provide system administration, design, and optimization services inline with Managed Service contract engagement standards &amp; SLA&rsquo;s
<ul>
<li>Educate, guide, and empower clients in the Idealist Way
</li>
<li>Balance response times and approvals across multiple assignments
</li>
<li>Plan activities from requirements to solution design using prescribed project management tools and delivery methodologies to ensure continuity in communication and project quality
</li>
<li>Escalate client or consultant capacity concerns to Client Success for resolution support
</li>
</ul></li><li>Design and implement Salesforce solutions, to meet client needs, identify opportunities for business process and system alignment and optimization
<ul>
<li>Facilitate client need assessment, through user story collection, grooming, and prioritization
</li>
<li>Favor declarative configuration with custom fields, objects, layouts, views, reports, dashboards, and automation
</li>
<li>Support validation and user acceptance testing
</li>
<li>Ensure data integrity, hygiene, and security
</li>
<li>Provide documentation to empower client understanding and ownership of their system
</li>
<li>Facilitate the selection and implement third-party solutions and applications as needed
</li>
<li>Translate client business requirements into well-architected solutions that best leverage the platforms, products, and applications
</li>
<li>Lead data mapping efforts during solution design and implementation phases, ensuring data integrity and usability across systems
</li>
</ul></li><li>Provide on project mentorship for Jnr Consultants and new hires
</li>
<li>Assist Sales and Services Teams in preparing estimates for implementation, providing detailed level of effort estimates for proposed solutions and Alert Client Success of new opportunities as identified
</li>
<li>Stay up to date on Salesforce best practice, ecosystem trends, and product releases
<ul>
<li>Advise and train clients on product enhancements, new functionality, and adoption opportunities
</li>
</ul></li></ul></div><h3 class="jobSectionHeader">Your Background Includes:</h3><div>
Baseline Expectation:</div>
<ul>
<li><div>1&ndash;6 years of experience as a Business Analyst or Salesforce Consultant, with hands-on experience in Salesforce implementations (Experience Cloud and/or Agentforce Nonprofit/NPC preferred)</div>
</li>
<li><div>Current working knowledge of Salesforce for nonprofits recent releases and roadmap</div>
</li>
<li><div>Able to solve automation requirements with Flow</div>
</li>
<li><div>Excellent verbal and written communication skills including the ability to translate technical concepts to a non-technical audience</div>
</li>
<li><div>Ability to balance multiple project assignments at one time</div>
</li>
<li><div>Creative and analytical thinking with a passion for solving customer problems with software solutions</div>
</li>
<li><div>Understanding of nonprofit business process and complexities</div></li></ul> 
<div>
</div><div>Extra Credit:</div>
<ul>
<li><div>Salesforce certifications such as: Experience Cloud, Agentforce Nonprofit, and/or Agentforce Specialist</div>
</li>
<li><div>Previous experience as a Salesforce for Nonprofit consultant</div>
</li>
<li><div>Experience managing projects or engaging in projects with technical and cross-functional components</div>
</li>
</ul><h3 class="jobSectionHeader">A Little More About Us:</h3><div>

Idealist Consulting was founded in 2006 by returning Peace Corp volunteer Rob Jordan to help nonprofits and progressive organizations grow mission impact through technology. We&rsquo;re committed to delivering innovative technical solutions to empower organizations working on some of the world's most important causes.
</div><div>
Idealist Consulting is an equal opportunity employer. Idealist Consulting does not discriminate against individuals on the basis of race, color, gender, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin in the administration of its consulting and employment policies. We have a majority female leadership team and believe in the B Corp Declaration of Interdependence which states that businesses should aspire to do no harm and benefit all.
</div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div>

(1099 Contract) Nonprofit Salesforce Consultant: Business Analyst

Wonder

<div>About Grubhub
At Grubhub, we champion restaurants from coast to coast. Restaurants sit at the heart of communities. It&rsquo;s our mission to strengthen their roots, deepen their connections, and increase the positive impact they have on people and society.
Grubhub, part of Wonder, delivers the best local, authentic cuisine right to diners&rsquo; doors&mdash;and new customers and billions in revenue to local businesses. Featuring over 375,000 merchants in over 4,000 cities nationwide, our innovative technology, user-friendly platforms, and streamlined delivery capabilities have made us an industry leader in the world of online food ordering.
Since we opened our doors in 2004, Grubhub has been opening doors all across the country. Bakery doors in Hyde Park, jibarito joint doors in Queens, and doors of opportunity all across the country. Join our team and help us open more.
About the Opportunity
Are you a highly motivated and enthusiastic recent college graduate or early-career professional looking to launch a career in Client Success and sales? This is a fantastic opportunity to join the Grubhub team in a role where you'll contribute directly to our growth.
We're looking for a sharp, ambitious go-getter who is eager to learn, build relationships, and thrive in a fast-paced, dynamic startup environment. You'll support and help manage a portfolio of our corporate clients, ranging from all industries, who rely on Grubhub for their employee meal programs and benefits. You will play a central supporting role in managing relationships and helping to expand programs as companies redefine their office and remote meal strategies.
The Impact You Will Make<ul><li>
Support revenue growth and client retention with strategic upsell and cross-sell opportunities within a dedicated account portfolio. Part of the role will also focus on identifying and qualifying expansion opportunities to drive pipeline growth, acting as a lead generation engine for the Client Success Growth team.</li><li>
Direct Client Engagement: Devote 25% of the work week to live stakeholder interactions. Responsibilities include managing inbound requests, facilitating scheduled growth meetings, and conducting in-person visits to maintain a robust partnership and opportunity pipeline.</li><li>
Act as a client support specialist, ensuring clients have a seamless and positive experience, quickly escalating and assisting in the resolution of any concerns.</li><li>
Become a product expert to answer client questions and provide guidance on how to best use the Grubhub platform to meet their needs.</li><li>
Assist in client program optimization, leveraging data and internal resources to identify and present opportunities for clients to maximize the value of their Grubhub partnership.</li><li>
Collaborate effectively with internal teams (Sales, Product, and Support) to ensure a smooth client journey from initial setup through continued service.</li></ul>
What You Bring to the Table<ul><li>
1 year of professional experience in a customer-facing role (e.g., sales, account management) OR a recent Bachelor&rsquo;s degree from an accredited university.</li><li>
Demonstrated drive, enthusiasm, and a strong desire to start a career in B2B Client Success or sales.</li><li>
Exceptional verbal and written communication and interpersonal skills.</li><li>
A proven ability to manage multiple tasks and priorities in a quick-moving environment.</li><li>
Strong problem-solving skills and a proactive, &quot;can-do&quot; attitude.</li><li>
Aptitude for learning and leveraging data to inform decisions.</li><li>
Experience with CRM systems (e.g., Salesforce) or a demonstrated ability to quickly learn new software tools.</li><li>
Ability to travel for in-person client meetings as required</li></ul>
As a matter of company policy, Wonder does not sponsor applicants for employment visa status for this role.
Our hybrid model requires 3 days a week in the office. That said, many team members choose to come in more often to take advantage of in-person collaboration and connection. You're welcome&mdash;and encouraged&mdash;to be in the office up to 5 days a week if it works for you.
#LI-Hybrid
Chicago: Base $54,400 - $68,000 TTC $64,000 - $80,000
Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.
Benefits
We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.
A Final Note
At Wonder, we build the best teams by hiring with an objective lens &mdash; evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employment eligibility. If you need an accommodation during the interview process, please let your recruiter know.
We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy.</div>

Associate Client Success Manager

Explore 299+ Customer service support specialist in Chicago this May. Find roles across top companies and apply now to boost your career.