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customer support specialist

Onco360

<div><div>Join our Growing Team making a difference in our Patient Lives! Onco360 is looking for a <b>Customer Care Specialist</b> based out of our Houston, TX<b> </b>pharmacy. This is a full-time position working hours between 8am-8pm<b> CST Monday through Friday and availability on Saturday and Sundays for hours between 8am-4:30pm CST.</b> <b>This is a remote work from home position.</b> Customer Care Specialists at Onco360 will work with the sales team and providers in monitoring all customer care issues.</div>
<div></div><div><div><b>Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturer</b><b>s.</b></div>
<div><div>A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion.</div>
<div></div><div>We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.</div>
</div>
<div></div><div><b>Starting salary from $22.00 an hour and up</b></div>
</div><div></div><div><div>We offer great benefits including:</div>
<ul><li>Medical; Dental; Vision</li>
<li>401k with a match</li>
<li>Paid Time Off and Paid Holidays</li>
<li>Tuition Reimbursement</li>
<li>Company paid benefits &ndash; life, and short and long-term disability</li>
</ul><div>Customer Care Specialist Responsibilities:</div>
<ul><li>Manages the customer care escalations email workflow.</li>
<li>Works with the customer service manager to ensure all sales team escalations are addressed daily.</li>
<li>Work all address exception reports given by the VP of pharmacy operations.</li>
<li>Report to the customer care manager any items that may cause escalations not to be completed.</li>
<li>Have knowledge of CPR+ and billing claim responses.</li>
<li>Escalate all issues to the proper pharmacy director, sales team rep or analytics team.</li>
<li>Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.</li>
<li>Work all projects that are assigned by the customer service manager</li>
</ul><div>Position Qualifications for Customer Care Specialist:</div>
<ul><li>Education/Learning Experience
<ul><li>High School Diploma required; Bachelor's degree preferred</li>
</ul></li><li>Work Experience
<ul><li>1 to 2 years of pharmacy billing or certified pharmacy technician required</li>
</ul></li><li>Skills/Knowledge
<ul><li>Customer service, problem solving, and excellent communication skills verbal and writing required.</li>
<li>Work independently with little to no guidance</li>
</ul></li><li>Licenses/Certifications
<ul><li>Required: State Pharmacy Technician (as required) and national Pharmacy Technician certification (PTCB or equivalent)</li></ul></li></ul></div></div>

Pharmacy Technician - Customer Care Specialist

SJL Sharp Jusda Logistics / Hon Hai Foxconn Group

<p><b>Job Summary</b>  <br/>We are seeking an energetic and dedicated Customer Service Representative with Mandarin language proficiency to join our dynamic team. In this role, you will serve as a vital link between our company and our diverse customer base, providing exceptional support and ensuring customer satisfaction. Your enthusiasm, strong communication skills, and ability to handle multiple tasks will drive positive interactions and foster lasting relationships. This position offers an exciting opportunity to develop your skills in a fast-paced environment while making a meaningful impact on our clients&rsquo; experience.</p><p><b>Duties</b></p><ul><li>Respond promptly and professionally to customer inquiries via phone, email, or chat in both English and Mandarin when preferred.  </li><li>Provide comprehensive customer support by troubleshooting issues, answering questions, and guiding clients through solutions with clarity and patience.  </li><li>Handle outbound calling campaigns to follow up on inquiries, gather feedback, or promote relevant services.  </li><li>Maintain accurate records of customer interactions using data entry tools and CRM systems, ensuring all information is up-to-date and complete.  </li><li>Assist with client services by processing transactions, managing cash handling procedures, and updating account details as needed.  </li><li>Demonstrate excellent phone etiquette and communication skills to create positive experiences for every customer interaction.  </li><li>Collaborate with team members to analyze customer feedback and identify opportunities for service improvements.</li></ul><p><b>Experience</b></p><ul><li>Previous call center experience or customer support roles is highly preferred, demonstrating familiarity with handling high-volume inquiries efficiently.  </li><li>Bilingual proficiency in English and Mandarin is required; additional multilingual skills are a plus.  </li><li>Strong computer skills including Microsoft Office applications (Word, Excel) and general data entry expertise.  </li><li>Knowledge of sales techniques and outbound calling strategies to engage customers proactively.  </li><li>Excellent analysis skills to assess customer needs quickly and provide tailored solutions.  </li><li>Experience in a fast-paced environment requiring multitasking, typing accuracy, and attention to detail.  </li><li>Familiarity with call center etiquette, customer service best practices, and basic cash handling procedures enhances your effectiveness in this role. Join us to be part of an energetic team committed to delivering outstanding client experiences! We value your talents and enthusiasm as we work together to create memorable interactions that build trust and loyalty.</li></ul><p>Pay: $18.00 - $22.00 per hour</p><p>Work Location: In person</p>

Customer Service Representative Warehouse Mandarin Preferred (Third Party)

NewTechWood

<p>We are seeking a dynamic, connected and organized Customer Service Representative for our local Houston office. We are looking to hire a customer service minded individual who is dedicated, professional, empathetic and dynamic to join our team. As a Customer Service Representative, you will be a point of contact for our valued customers to make sure they receive support and assistance with their inquiries. The ideal candidate will have relevant customer service experience and must be able to work in an office setting.</p><p><b>Primary Responsibilities:</b></p><ul><li>Respond promptly to customer inquiries via phone, email, or chat</li><li>Provide accurate information regarding products and services</li><li>Conduct outbound calls to follow up on customer concerns or inquiries</li><li>Process orders, returns, and exchanges efficiently</li><li>Maintain customer records by updating account information</li><li>Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.</li></ul><p><b>Candidate Qualifications:</b></p><ul><li>Proven experience in a customer service role, preferably in an office setting</li><li>Strong communication skills with the ability to communicate effectively in English</li><li>Proficiency in data entry and analyzing customer information</li><li>Excellent phone and office etiquette skills</li><li>Professionally present product knowledge</li><li>Deadline and detail oriented</li><li>Multilingual abilities are a plus.</li></ul><p><b>Pay: </b>$16 - $17 per hour</p><p><b>About NewTechWood:</b></p><p>NewTechWood is a composite decking manufacturer offering a variety of composite products to enhance your outdoor living experience. All our products feature UltraShield technology, a coating that protects the materials from rotting, fading, staining, scratching, and various other issues associated with traditional wood decking.</p><p>NewTechWood has gained a reputation around the world for its innovative, high-quality products. We attribute our success as composite wood decking manufacturers to the fact that we always listen to the homebuilders, contractors, homeowners, and architects we work with and do our best to make their visions a reality.</p><p>We offer competitive compensation and benefits, along with a collaborative and supportive work environment. If you are passionate about connecting with customers and helping us develop strong customer relationships, we encourage you to apply.</p><p>Job Type: Full-time</p><p>Pay: $16.00 - $17.00 per hour</p><p>Benefits:</p><ul><li>Flexible schedule</li></ul><p>Work Location: In person</p>

Customer Service Representative

Fleetpride

<div><p>FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today!</p><p></p><div><div><b><i>
Please Note, this position is a mid-shift position. The working hours are from Monday thru Friday from 11 am CST - 8 pm CST.
</i></b></div></div><div><div><div><div><div><div><div><div><div><p><b>DUTIES &amp; RESPONSIBILITIES</b></p><ul><li><p>
Answer telephones, receive emergency and non-emergency phone calls, record application information, direct calls, and take messages.</p></li><li><p>
Enter data in the computer system and maintain logs and records of calls, activities, and other information.</p></li><li><p>
Prioritize calls according to urgency and importance.</p></li><li><p>
Managing multiple breakdown situations on a daily basis.</p></li><li><p>
Understanding and providing an appropriate estimated time of arrival.</p></li><li><p>
Determine the status of the customer account and any payment needs prior to scheduling the work.</p></li><li><p>
Obtain authorization for all credit card payments and process credit card and charge account payments.</p></li><li><p>
Monitor the route and location of drivers to coordinate and prioritize their schedule.</p></li><li><p>
Coordinate road call requirements with appropriate teams and/or drivers all pertinent information to complete their road service request, issue miscellaneous purchase orders and make all required arrangements to facilitate the road call; complete follow up to be sure work is performed in a timely manner; follow up with customers to ensure satisfaction and locate additional service and repair opportunities.</p></li><li><p>
Communicate with customers, employees, and other individuals to answer questions, explain information relative to repairs being performed, schedule repairs, and address complaints.</p></li><li><p>
Estimate, schedule, prepare, and invoice repairs in a knowledgeable manner, open repair orders, reports, memos, letters, and other documents, using Google Sheets, Excel spreadsheets.</p></li><li><p>
Billing/Data entry for third-party vendors &ndash; prompt and accurate keying of information.</p></li><li><p>
Fast, accurate typing with experience in data entry.</p></li><li><p>
Incoming correspondence, including faxes and email.</p></li><li><p>
Initiate activities to stay busy and productive during downtime.</p></li><li><p>
Respond to internal inquiries in a timely manner.</p></li><li><p>
Support Customer Success Manager and Technicians with daily needs.</p></li><li><p>
Participate in on-call or after-hours coverage as needed.</p></li><li><p>
Ability to stay calm under pressure.</p></li><li><p>
Ability to multitask and support the fast-paced demands of our business.</p></li><li><p>
Demonstrating excellent phone skills to interact effectively with customers.</p></li><li><p>
Maintain a clean and organized office area.</p></li><li><p>
Other duties as assigned.</p></li></ul><p></p><p><b>
EDUCATION AND SKILLS</b></p><ul><li><p>
 High School Diploma (or GED or High School Equivalence Certificate</p></li><li><p>
Intermediate knowledge level of Windows XP (excel, word and outlook)</p></li><li><p>
Active Listening: Giving full attention to what other people are communicating; taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.</p></li><li><p>
Communicating: Conveying information to others in an effective manner.</p></li><li><p>
Time management: Managing one&rsquo;s time and the time of others.</p></li><li><p>
Persuasion: Persuading others to change their minds or behavior.</p></li><li><p>
Service orientation: Actively looking for ways to help people.</p></li></ul><p></p><p><b>
WORKING CONDITIONS</b></p><p>
This position operates in a professional office environment. This role routinely uses standard office equipment as computers, phones, photocopiers, fax machines and filing cabinets. The performance of this position may require exposure to the warehouse areas where certain areas may require the use of personal protective equipment such as steel toed shoes and safety glasses. The primary environment is characterized by ambient room temperatures, lighting and traditional office equipment found in a typical office environment.</p><p></p><p><i>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</i></p><ul><li><p>
Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday.</p></li><li><p>
Occasional lifting of items up to 25 pounds (files, computer printouts on occasion)</p></li></ul><p></p><p><i>
This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.</i></p></div></div></div></div></div></div></div></div></div><p></p><p>
FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.</p><p>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</p></div>

Perdue Brandon Fielder Collins & Mott, LLP

<div>
 <strong>
  Perdue Brandon Fielder Collins &amp; Mott, LLP
 </strong>
 in
 <strong>
  Houston TX
 </strong>
 is seeking to hire enthusiastic
 <strong>
  full-time Call Center Representatives
 </strong>
 to resolve delinquent accounts using outstanding communication and customer service skills. The typical work schedule in our Collection Center is
 <strong>
  Monday - Friday, 8:30 am - 5:00 pm
 </strong>
 . Are you a high-energy problem-solver who enjoys helping others? If so, read on!
 <br/>
 <br/>
 We pay our Call Center Representatives a competitive wage of
 <strong>
  $16.00/hour.
 </strong>
 We also offer exceptional benefits including
 <strong>
  medical, vision, dental, life insurance, long-term disability, short-term disability, a generous paid time off (PTO) policy, paid holidays, an HSA, an annual bonus, and room for growth
 </strong>
 . If this sounds like the right opportunity for you, apply today!
 <br/>
 <br/>
 <strong>
  About Perdue Brandon Fielder Collins &amp; Mott Llp
  <br/>
  <br/>
 </strong>
 Perdue Brandon Fielder Collins &amp; Mott LLP (PBFCM) is one of the oldest and largest law firms in Texas focused on government collection matters. We represent many types of governmental entities school districts cities counties hospital districts appraisal districts special districts, courts and toll road authorities. Our experienced team handles a wide variety of government collection issues such as delinquent tax matters and fine and fee collections.
 <br/>
 <br/>
 At PBFCM, we offer our employees a
 <strong>
  professional, yet casual team-based environment
 </strong>
 where we work together to accomplish our goals. Our management's open-door policy encourages employees to have a voice and shows that their opinions matter to our success as a company. We
 <strong>
  value and reward hard work
 </strong>
 which is why we offer
 <strong>
  competitive compensation, excellent benefits, and opportunities for advancement
 </strong>
 .
 <br/>
 <br/>
 <strong>
  A DAY IN THE LIFE OF A CALL CENTER REPRESENTATIVE
  <br/>
  <br/>
 </strong>
 As a Call Center Representative, you are the first point of contact for our company and are sure to provide superb customer service. You spend most of your day on the phone handling incoming and outgoing calls. With great attention to detail, you research accounts to determine contact information for individuals and businesses. Utilizing computer-based systems, you document all actions taken on accounts. Your positive attitude and hard work are essential to helping us accomplish our company-wide goals and ensure that individual tasks are completed. You thrive in our fast-paced team environment and get great satisfaction out of contributing to our continued success by meeting weekly and monthly production objectives.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or equivalent
  </li>
  <li>
   Previous office experience
  </li>
  <li>
   Proficiency in Microsoft Office
   <br/>
   <br/>
  </li>
 </ul>
 Customer service experience is preferred. Experience in a law office, collections environment, or tax office is a plus! Are you punctual and dependable? Can you work well in a team environment? Do you have strong written and verbal communication skills? Do you enjoy talking on the phone and understand good phone etiquette? Are you attentive to detail? Are you organized and able to meet deadlines, work under pressure, and prioritize tasks? Can you effectively multitask? If so, you may be perfect for this position!
 <br/>
 <br/>
 <strong>
  ARE YOU READY TO JOIN OUR TEAM?
  <br/>
  <br/>
 </strong>
 If you are great on the phone, have fantastic customer service skills, and feel that you would be right for this position, fill out our initial
 <strong>
  3-minute, mobile-friendly application
 </strong>
 . We look forward to meeting you!
 <br/>
 <br/>
 Location: 77008
 <br/>
 <br/>
 <strong>
  <em>
   Job Posted by ApplicantPro
  </em>
 </strong>
</div>


Call Center Representative

Spruce power

<div><div><b>Call Center Customer Service Representative I</b><br>
Spruce Power
</div><br>
<b>THE POSITION: </b>Call Center Customer Service Representative I<br>
<br>
We're looking for a motivated and results-driven Call Center Customer Service Representative. This role serves as the first point of contact for Spruce Power customers, handling inquiries, resolving issues and providing exceptional service through phone, email and video channels.<br>
<ul><li>
This role is located in Houston, TX | Compensation: $17- $19.50 | Schedule: Full time, 40 hours per week (Call Center hours are from 8:00am to 6:00pm)</li><li>
No Weekends</li><li>
40 hours per week with a structured 3 week training schedule (Monday - Friday, 8:00am - 6:00pm, 100% onsite during training)</li></ul><br>
Key responsibilities include:<br>
<br>
<b>What You Will Do</b><br>
<i> Operational Responsibilities</i><ul><li>
Assist customers by answering their questions and concerns via inbound calls in a high-energy, metric-driven environment.</li><li>
Provide superior customer service via phone, email, or video channels regarding customers solar system contracts.</li><li>
Troubleshoot and resolve customer issues with a focus on first-call resolution and customer satisfaction.</li><li>
Thoroughly update account statuses and databases regularly through proper documentation.</li><li>
Properly validate all customer information up to and including addresses, contact information, and follow proper authentication steps</li><li>
Establish close working relationships with team members and cross-department teams including but not limited to collections and billing.</li><li>
Adhere to company policies, procedures and legal requirements during all interactions.</li><li>
Access contracts and show basic understanding of language.</li><li>
Successfully navigate multiple servicing platforms to investigate and resolve discrepancies.</li><li>
Perform tasks and responsibilities that may be outside of the normal job description as needed.</li></ul><b>
QUALIFICATIONS</b><ul><li>
Minimum of 1-2 years of customer service experience, preferably in a call center environment.</li><li>
Proficiency with computers and experience using CRM software. Experience with Ring Central, Zendesk or ServiceNow, a plus.</li><li>
Basic understanding of consumer agreement documents.</li><li>
Ability to type a minimum of 30 words per minute free of grammatical errors.</li><li>
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)</li><li>
Strong written and oral communication skills.</li><li>
Able to collaborate effectively and build professional relationships with internal and external customers at all levels.</li><li>
Self-starter with an ability to work unsupervised after the initial training phase.</li><li>
Bilingual, fluent in both English and Spanish is a plus.</li><li>
High school diploma or equivalent from accredited institution.</li></ul><br>
<b>
BENEFITS</b><br>
Spruce Power offers competitive benefits and a collaborative, purpose-driven, high-energy culture.<br>
<br>
<b>EQUAL OPPORTUNITY EMPLOYER</b><br>
<br>
We value a diverse work environment. Spruce Power is an equal opportunity employer and hires without consideration to race, religion, national origin, age, gender, sexual orientation, marital status, veteran status or disability.<br>
<p>
</p><p>vH60oNtYYB</p></div>

Call Center Customer Service Representative

ARS/Rescue Rooter

<div><div>Join American Residential Services (ARS), the nation&rsquo;s largest provider of residential HVAC, plumbing, and electrical services. With over 7,000 team members and 45+ years of industry leadership, ARS offers stable, year-round employment and strong career growth opportunities.</div><div></div><div><b><br>
Location: </b>10515 Okanella St., Houston, TX 77041</div><div><b>
Employment Type:</b> Full-time, year-round</div><div><b>
Work Environment:</b> In-office<b> (THIS IS NOT A REMOTE POSITION)</b></div><div><b>
Pay:</b> $18 per hour / $19 per hour (Bilingual)</div><div><b>
Schedule/Shift: </b>5am-1:30pm</div><div></div><div><b><br>
What We Offer:</b></div><ul><li>
Weekly pay via direct deposit</li><li>
Commission on top of hourly rate</li><li>
Paid training</li><li>
Ongoing training through in-house Learning &amp; Development programs</li><li><b>
Full-time employees also receive:</b><ul><li>
Insurance available after 31 days</li><li>
Low-cost medical (as low as $5/week)</li><li>
Dental, vision, HSA/FSA</li><li>
401(k) with company match</li><li>
Paid time off + holiday pay</li><li>
Company-paid life insurance</li></ul></li></ul><ul><li><div><br>
Provide excellent customer service through inbound and outbound calls</div></li><li><div>
Schedule service appointments accurately and efficiently</div></li><li><div>
Manage multi-line phone systems in a fast-paced environment</div></li><li><div>
Communicate professionally with customers and internal teams</div></li><li><div>
Maintain accurate records using computer-based systems</div></li></ul><div></div><div><b><br>
&mdash; THIS IS NOT A REMOTE POSITION</b></div><div><b><br>
What You Need:</b></div><ul><li><div>
Prior customer service or call center experience preferred</div></li><li><div>
Comfortable using Microsoft Office and computer systems</div></li><li><div>
Ability to manage multiple calls with professionalism and accuracy</div></li><li><div>
Reliable attendance and ability to work assigned shift and weekend rotation</div></li><li><div>
Must pass background check and drug screening</div></li><li><div>
Must work on-site daily (not a remote role)</div></li></ul><p></p><div><b><i><br>
Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional money may be offered based on experience and will be detailed in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on any protected status under federal, state, or local law. Privacy policy available upon request.</i></b></div></div>

Customer Service Rep.

Explore 470+ Customer support specialist in Houston this April. Find roles across top companies and apply now to boost your career.

470 customer support specialist jobs In Houston

Pharmacy Technician - Customer Care Specialist

Customer Service Representative Warehouse Mandarin Preferred (Third Party)

Customer Service Representative

Customer Service Representative

Call Center Representative

Call Center Customer Service Representative

Customer Service Rep.