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customer support specialist

Asian American Health Coalition of the Greater Houston Area

<div>Description:

POSITION TITLE: Patient Support Specialist
LOCATION: HOPE Clinic
REPORTS TO: Team Lead (HHWC &amp; Beltway) or Site Manager (West, Aldine &amp; Aldine Meadows)
EDUCATION: High School diploma or GED; Associate degree preferred.
WORK EXPERIENCE: 1 year of customer service and/or healthcare preferred
SALARY RANGE: $14.50-$15.00/Hour
FLSA STATUS: Hourly &ndash; Non-Exempt
POSITION TYPE: Full-Time
LANGUAGE: Fluent in English; Bilingual in English and Spanish, Arabic, Burmese, Chinese or other languages is required
HOPE Clinic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
JOB SUMMARY:
Facilitate patient flow by notifying the appropriate staff of the patient&rsquo;s arrival. Register new patients and update existing patient demographics by collecting patient detailed patient information including personal and financial information. Provide support to medical records department managing patient records in compliance with HOPE Clinic guidelines.
MAJOR DUTIES &amp; RESPONSIBILITIES:<ul><li>
Greet and assist patients with registration and eligibility;</li><li>
Check in/out patients using electronic medical records;</li><li>
Scan medical records into the system;</li><li>
Fax/mail out medical records and necessary forms according to HIPAA/Clinic guidelines;</li><li>
Submit and document forms and medical records in a timely manner;</li><li>
Ensure that work assignments and information gathered from day to day work is not shared with anyone and protects all patient and agency information;</li><li>
Log medical registration forms and record and incoming forms into electronic health record (EHR);</li><li>
Assist with incoming calls and create telephone notes and assist with scheduling and inquiries;</li><li>
Support Patient Services team with other duties;</li><li>
Verify insurance eligibility for all billing purposes;</li><li>
Patient Support Specialist will perform Eligibility Support Specialist duties as needed (e.g. assist with enrollment/re-enrollment of Medicaid, ACA, and other state and federal program, maintain and update HOPE Clinic&rsquo;s sliding scale information and forms, etc.);</li><li>
Attend on-site/off-site community engagement activities and on-site/off-site clinic events as needed;</li><li>
Perform other duties as assigned by the supervisor to support HOPE Clinic&rsquo;s Mission, Vision and Values.</li></ul>
Requirements:

QUALIFICATION REQUIREMENTS:<ul><li>
Minimum of one year in health education, patient navigation, and/or health clinic patient assistance field;</li><li>
Insurance and medical experience preferred;</li><li>
Knowledgeable of and maintains HIPAA standards of privacy and confidentiality;</li><li>
Must be able to handle multiple tasks, complexity, and diversity of customers;</li><li>
Microsoft Office;</li><li>
Must be able to utilize the Internet;</li><li>
Strong written and oral communication skills;</li><li>
Office equipment (e.g., computer, copier);</li><li>
Attention to detail;</li><li>
Strong customer service skills.</li></ul>
EDUCATION and/or EXPERIENCE:
High School diploma or GED; Associates degree preferred. Experience in the medical field and referral/patient navigation and/or billing/medical records is preferred.
OTHER SKILLS and ABILITIES:<ul><li>
Bilingual in English and Spanish, Arabic, Burmese, Vietnamese, Chinese or another language is required;</li><li>
Above average skills in language ability as well as public speaking and writing;</li><li>
Must have good transportation and a valid Texas Driver&rsquo;s license.</li></ul></div>

Patient Support Specialist (Bilingual Spanish)

Brenntag

<div>Role Title: Technical Support Specialist
Role Function: Sales - Brenntag Specialties/Lubricants &amp; Performance Fluids
Location: US/Remote
Position Summary:
A technologist fulfills a key technical role at Brenntag&rsquo;s customer interface. This involves understanding and delivering against customer product needs through the application of Crankcase, Driveline &amp; Fuels additive packages/components and base oils. The Lubricant &amp; Performance Fluids group provides commercial and technical support to our target lubricant-blending customer by liaising with suppliers to help enhance the value proposition of their products in the marketplace. Other key activities range from providing specific technical or scientific expertise to Account Managers and collaborate with the rest of the global technical team to contribute to the development of industries or product portfolio assigned which will ultimately help achieve the team&rsquo;s sales performance targets.
The role requires significant collaboration with Customers, Suppliers, Sales &amp; Marketing, and other technical colleagues in other regions.
Key Outputs: What we can expect from you<ul><li>
Provide technical support including product recommendations, product-based value propositions and general technical advice to customers in US and Canada</li><li>
Liaise with suppliers&rsquo; technical contacts to understand application specifics of portfolio and gain up-to-date information on performance data</li><li>
Work closely with Sales and Marketing colleagues to identify new business opportunities</li><li>
Contribute to organizational learning through information sharing and collaboration with Sales &amp; Marketing, Suppliers, and the rest of the global technical colleagues</li><li>
Interact with suppliers to form communications strategy for Regulatory updates</li><li>
Develop technical brochures for presentations to customers</li><li>
Maintain product documentation and formulations library to support performance claims on customer products</li><li>
Maintain several in-house inventories of materials for sampling purposes to customers in the US and Canada</li><li>
Attend industry conferences and technical meetings</li><li>
Any additional responsibilities as assigned</li></ul> 
What skills will you gain from this role?
<ul><li>Relationship building and communication skills through technical interface with customers and the Sales/Marketing team</li><li>
Project management skills in support capacity</li><li>
Time management skills through balancing the various demands of numerous customer and project activities</li><li>
Knowledge of the lubricants and additives industry</li></ul>
A successful candidate is likely to have:
<ul><li>Ability to understand needs, manage expectations, and deliver on commitments whilst building relationships at the customer interface</li><li>
Strong interpersonal, networking and communication skills with an ability to develop personal relationships with customers, suppliers, and colleagues plus work effectively in teams</li><li>
Excellent technical competencies with a strong science background (e.g. in chemistry or engineering)</li><li>
Knowledge of lubricant industry, lubricant formulation or technology development activities would be advantageous</li><li>
Able to work on multiple projects simultaneously. Ability to efficiently balance priorities and make independent and timely decisions</li><li>
Work well on cross-functional teams, excellent verbal, written, and presentation skills</li><li>
Strong commitment to safety and quality values</li></ul><h2 class="jobSectionHeader"> 
Brenntag TA Team</h2></div>

Technical Support Specialist (Lubricant Additives)

Aisles & Abroad

<div>
 
 Position Overview
 
 
 We are seeking a detail-oriented and dependable
 
 Booking Support Specialist
 
 to assist with reservation coordination and client support. This role focuses on handling booking-related tasks, organizing details, and ensuring all requests are processed accurately and efficiently.
 
 
 This is a fully remote position ideal for individuals who are organized, responsive, and enjoy supporting clients in a structured, service-focused environment.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Provide support with booking requests, reservations, and scheduling tasks
 </li>
 <li>
 Assist in reviewing and verifying booking details for accuracy
 </li>
 <li>
 Communicate with clients regarding confirmations, updates, and next steps
 </li>
 <li>
 Maintain organized records of bookings and client interactions
 </li>
 <li>
 Monitor timelines to ensure all arrangements are completed on schedule
 </li>
 <li>
 Support a smooth and efficient booking process from start to finish
 
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Strong organizational and multitasking skills
 </li>
 <li>
 Clear and professional communication abilities
 </li>
 <li>
 Ability to work independently in a remote environment
 </li>
 <li>
 Detail-oriented with strong follow-through
 </li>
 <li>
 Comfortable using email, online systems, and scheduling tools
 
 
 
 
 </li>
 </ul>
 
 Preferred (Not Required)
 
 
 
 <ul>
 <li>
 Experience in customer service, coordination, or administrative support
 </li>
 <li>
 Interest in travel, hospitality, or event-related services
 
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Flexible remote work environment
 </li>
 <li>
 Structured onboarding and ongoing support
 </li>
 <li>
 Opportunities for growth and advancement based on performance
 </li>
 <li>
 Supportive and collaborative team environment
 
 
 
 
 </li>
 </ul>
 
 Work Environment
 
 
 This is a remote role requiring a reliable internet connection and the ability to stay organized and productive in a virtual workspace.
 
 
 
 Apply Today
 
 
 If you enjoy supporting booking processes, managing details, and providing a high level of service in a remote setting, we encourage you to apply.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Remote Booking Support Specialist

Energy Services Group

<div><div><div>ESG is a SaaS provider serving competitive retail energy suppliers. As an Account Management Associate, you will support a portfolio of retail energy clients by assisting with renewals, client engagement, account operations, and day-to-day coordination across internal teams.
This role is ideal for someone early in their retail energy or SaaS customer facing career who is detail oriented, eager to learn market fundamentals, and committed to delivering excellent client experience.<h3 class="jobSectionHeader">
Position Responsibilities
</h3>Client Support &amp; Relationship Management<ul><li>
Support Account Managers in maintaining overall account health and client satisfaction.</li><li>
Assist in preparing materials for QBRs, roadmap discussions, and executive level communications.</li><li>
Build foundational client relationships by serving as a reliable operational point of contact.</li><li>
Monitor account engagement metrics and surface potential risks or issues to senior team members.</li></ul> 
Renewals, Upsell &amp; Account Operations<ul><li>
Help prepare renewal documentation, forecasts, and trackers to support GRR/NRR targets.</li><li>
Assist in identifying potential upselling and cross-sale opportunities by reviewing usage trends and client needs.</li><li>
Support CRM hygiene, including logging activities, updating notes, and maintaining clean, accurate data.</li><li>
Participate in the creation of sales quotations and assist with RFIs/RFPs.</li><li>
Cross Functional Coordination</li><li>
Coordinate with Support, Service Delivery, PMO, Product, and Engineering to help resolve client issues.</li><li>
Track open items, follow up on timelines, and ensure stakeholders are aligned.</li><li>
Gather and document basic VOC feedback to support product enhancements and internal knowledge sharing.</li></ul> 
Energy Market &amp; Product Knowledge Development<ul><li>
Learn core ESG product functionality and retail energy workflows.</li><li>
Develop working knowledge of competitive retail energy supplier operations, major ISOs, and C&amp;I customer considerations.</li><li>
Support internal research related to client trends, market changes, or regulatory updates.</li><li>
Onsite Engagement</li><li>
Participate in periodic onsite client visits with Account Managers to reinforce relationship building and observe renewal or roadmap discussions.</li></ul></div></div>
<div><h2 class="jobSectionHeader">Requirements</h2><div><ul><li>
Bachelor&rsquo;s degree OR equivalent experience.</li><li>
1&ndash;2+ years of experience in customer‑facing roles, preferably in SaaS, technology, or energy.</li><li>
Interest in U.S. retail energy markets and willingness to build industry expertise.</li><li>
Strong written and verbal communication skills.</li><li>
Ability to manage multiple tasks, stay organized, and meet deadlines.</li><li>
Comfortable learning CRM tools (HubSpot, Salesforce, etc.) and working with data in Excel or dashboards.</li><li>
Demonstrated curiosity, coachability, and a desire to grow into full account ownership.</li></ul><h3 class="jobSectionHeader">
Success Metrics
</h3><ul><li>Accuracy and timeliness of CRM updates and account documentation.</li><li>
Quality and reliability of client communication and follow‑through.</li><li>
Contribution to renewal preparation and deal support activities.</li><li>
Positive feedback from Account Managers and cross‑functional partners.</li><li>
Demonstrated growth in energy market and product knowledge.</li></ul></div></div></div>

Associate Account Manager - U.S. Retail

Pride Health

<div>
 
 
 Position Summary
 
 
 
 We are seeking a customer-focused and detail-oriented
 
 Customer Service Representative
 
 with experience in managed care, insurance, or call center environments. The ideal candidate will possess strong communication skills, medical terminology knowledge, and the ability to multitask effectively in a fast-paced setting.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Provide high-quality customer service via phone and desktop support applications
 </li>
 <li>
 Address member or customer inquiries accurately and efficiently
 </li>
 <li>
 Identify and resolve issues using problem-solving skills
 </li>
 <li>
 Document interactions and maintain accurate records
 </li>
 <li>
 Navigate call center systems and applications effectively
 </li>
 <li>
 Work collaboratively within a team while managing individual responsibilities
 </li>
 <li>
 Maintain professional phone etiquette and customer-first approach
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 High School Diploma or GED (Required)
 </li>
 <li>
 Minimum 1 year of customer service experience in:
 </li>
 <li>
 Managed care or insurance industry
 
 OR
 
 </li>
 <li>
 Call center environment (any industry)
 </li>
 <li>
 Knowledge of medical terminology
 </li>
 <li>
 Typing speed of at least 35 WPM
 </li>
 <li>
 Strong verbal communication and listening skills
 </li>
 <li>
 Ability to multitask and problem-solve efficiently
 </li>
 <li>
 General computer literacy
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Bilingual (English-Spanish)
 </li>
 </ul>
 
 
 
 
 
 Benefits:
 
 
 
 
 Pride Health offers eligible employee&rsquo;s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life &amp; disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.
 
 
 
 
</div>

Call Center Representative

サイネオス・ヘルス

<div><div><div>Updated: April 10, 2026 
Location: Houston, TX, United States 
Job ID: 15158-OTHLOC-CktwYfw1
<div><div>Not ready to apply? 
Join our Talent Network
</div></div><div>Description
You&rsquo;re a proactive problem-solver and have the ability to make customers feel like your friend.
In this role, you will be responsible for providing inbound customer support in a virtual pharmaceutical contact center environment. Support is provided, but not limited to, patients, caregivers, healthcare providers, and healthcare clinic personnel.
You will:<ul><li>
Provide timely and accurate responses to inbound calls, emails, and other communications from customers</li><li>
Build rapport and establish positive relationships with patients by actively listening, empathizing, and demonstrating a strong understanding of their needs and concerns</li><li>
Identify and resolve patient issues or escalate to appropriate internal teams as needed</li><li>
Maintain detailed and accurate records of patient interactions and transactions in our contact center software system</li><li>
Adhere to all relevant policies, procedures, and regulations related to pharmaceutical contact center operations, including data privacy and security requirements</li></ul>
Essential Requirements:<ul><li>
High school diploma or equivalent</li><li>
Bilingual (English/Spanish)</li><li>
1-3 years&rsquo; experience in customer service, call center operations or related fields</li><li>
Strong verbal and written communication skills, with the ability to communicate complex information clearly and effectively to diverse audiences</li></ul>
Desired Requirements:<ul><li>
Bachelor&rsquo;s degree</li><li>
Experience in the pharmaceutical or healthcare industry</li><li>
Willingness to work flexible hours, as needed</li></ul>
At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn&rsquo;t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.
Why Syneos Health? Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you&rsquo;re empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients&rsquo; lives around the world.
Work Here Matters Everywhere | How are you inspired to change lives?
Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)
Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
 
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.
7485 
400002491</div></div></div></div><div></div>

Bilingual Virtual Patient Support Specialist

Huyett

<div>Digital Marketing Specialist - Revenue Operations Specialist 
Compensation: Starting pay of $58,000 to $73,000 annually + three performance bonuses a year! 
Location: SOUTH HOUSTON (This is NOT a remote position.)
YOU MUST HAVE HUBSPOT EXPERIENCE TO QUALIFY FOR THIS ROLE
Huyett is a leading B2B master distributor and manufacturer, serving OEMs, distributors, and manufacturers that rely on speed, accuracy, and reliability to keep their operations running. As our digital and sales channels continue to scale, the ability to connect marketing activity directly to revenue outcomes is critical.
The Digital Marketing Specialist &ndash; Revenue Ops Specialist plays a key role in that connection. This position is responsible for leveraging HubSpot as a revenue engine, supporting account‑based marketing (ABM), managing lead and pipeline operations, and ensuring high‑quality data flows across Marketing, Sales Operations, Outside Sales, and E‑Commerce.
This is a hands‑on, systems‑oriented role for someone early in their RevOps career who enjoys building processes, working in HubSpot daily, and enabling sales teams with better data, visibility, and follow‑up. The work directly impacts how Huyett identifies, engages, and converts high‑value accounts&mdash;improving customer acquisition, pipeline efficiency, and long‑term customer lifetime value.
What You&rsquo;ll Do
HubSpot &amp; Revenue Operations<ul><li>
Configure and maintain HubSpot lifecycle stages, lead statuses, deal stages, pipelines, and custom properties aligned to Huyett&rsquo;s revenue process</li><li>
Build, test, and optimize workflows for lead capture, scoring, enrichment, routing, and follow‑up</li><li>
Support marketing‑to‑sales handoff by maintaining SLAs, routing logic, and task/queue automation</li><li>
Document processes and ensure consistent system usage across teams</li></ul>
Account‑Based Marketing (ABM) Support<ul><li>
Build and maintain target account and contact lists based on ICPs, firmographics, and buying roles</li><li>
Support multi‑touch ABM programs (email nurtures, sales follow‑up, reporting) within HubSpot</li><li>
Track account engagement and progression through the funnel to identify sales‑ready opportunities</li></ul>
Data Enrichment &amp; Prospecting<ul><li>
Use ZoomInfo (or similar tools) to prospect and enrich company and contact data</li><li>
Maintain data quality standards including completeness, normalization, and duplicate management</li><li>
Ensure enriched data supports accurate segmentation, routing, and reporting</li></ul>
Campaign &amp; Email Operations<ul><li>
Build and QA email campaigns, landing pages, forms, lists, and CTAs in HubSpot</li><li>
Apply segmentation strategies to deliver relevant messaging to prospects and customers</li><li>
Support designers and content creators by coordinating assets and final campaign setup</li></ul>
Reporting &amp; Funnel Visibility
Create and maintain dashboards and reports covering:
Lead volume and conversion (MQL<ul><li><ul><li> SQL)</li><li>
Pipeline health and opportunity progression</li><li>
ABM engagement and campaign performance</li></ul></li><li>
Deliver regular insights to Marketing, Sales Ops, and leadership to support decision‑making</li></ul>
Cross‑Functional Collaboration<ul><li>
Work closely with Sales Operations, Outside Sales, Marketing, and E‑Commerce teams</li><li>
Support training and adoption of HubSpot processes and reporting</li><li>
Act as a bridge between systems and teams to reduce friction and improve execution</li></ul>
What We&rsquo;re Looking For
Required Qualifications<ul><li>
1&ndash;3 years of hands‑on experience using HubSpot (Marketing Hub required; Sales or Ops Hub a plus)</li><li>
Experience building workflows, lists, properties, and reports in HubSpot</li><li>
Understanding of lead management, pipeline concepts, and marketing automation</li><li>
Strong attention to detail and comfort working with data and systems</li><li>
Ability to follow defined processes while identifying opportunities for improvement</li></ul>
Preferred Qualifications<ul><li>
Experience with ZoomInfo or other data enrichment/prospecting tools</li><li>
Exposure to B2B marketing, ABM, or sales enablement workflows</li><li>
HubSpot certifications (Marketing Software, Sales Software, RevOps)</li><li>
Intermediate Excel or Google Sheets skills</li></ul>
Why This Role Matters at Huyett<ul><li>
Directly supports revenue growth by improving lead quality and sales follow‑up</li><li>
Enables account‑based strategies critical to B2B manufacturing and distribution</li><li>
Improves visibility across the customer journey, from first touch to repeat purchase</li><li>
Establishes Revenue Operations as a scalable competency for the company&rsquo;s next phase of growth</li></ul>
What Success Looks Like<ul><li>
Clean, reliable HubSpot data supporting confident sales outreach</li><li>
Faster, more consistent lead follow‑up from Marketing to Sales</li><li>
Improved conversion rates and clearer pipeline visibility</li><li>
Strong adoption of HubSpot processes across teams</li></ul>
Work Environment: This is a manufacturing plant environment. Exposure to high temperatures, moving machinery, moving equipment, heights and confined spaces.
EEOE: Huyett is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, disability, or genetic information.
To Learn More About Huyett:<ul><li>
See www.huyett.com to learn about the company&rsquo;s products, services and commercial offerings.</li></ul></div>

Digital Marketing Specialist

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