customer support specialist

Neighbors Emergency Center

Are you looking for a part- or full-time opportunity that lets you connect with people while building valuable skills? We are seeking a personable and motivated Customer Relations Specialist to support our customers and create a positive first impression. In this role, you will route requests and answer questions by phone, in person, and through text and email.Our Customer Relations Specialists earn a competitive base salary with the potential to earn additional performance-based pay. There is no limit to the amount of performance pay you can earn, as it is based on the number of outbound calls you make and appointments you set. Why You Should Apply<ul><li>Earn $22–28 per hour, depending on experience</li><li>Join a supportive, professional team that truly believes hard work should be rewarded</li><li>Bonus Potential</li><li>Fun, flexible, family-oriented work environment</li></ul>Responsibilities<ul><li>High-volume of inbound/outbound calls (80–120 outbound calls/day)</li><li>Focused on booking appointments and converting leads</li><li>Call center or phone sales experience preferred</li><li>Schedule appointments for specialists to meet with homeowners about their home improvement projects</li><li>Create an inviting, inspiring atmosphere that helps guests visualize their project by maintaining a clean, organized showroom and workspace</li><li>Work occasional in-person events to set appointments and provide a positive customer experience</li><li>Build and nurture strong professional connections with customers, earning their trust and respect through consistent and reliable communication</li><li>Assist with other office-related duties as needed</li></ul>Requirements<ul><li>High School diploma required with Associates or Bachelor’s degree preferred</li><li>Previous experience in a customer support role/call center environment</li><li>Proven superior customer service skills including ability to cross-sell products and services</li><li>Strong phone and verbal communication skills, along with active listening</li><li>Good written/chat communication skills</li><li>Ability to multi-task, set priorities and manage time effectively</li><li>Team player with high attention to detail, accuracy and thoroughness</li><li>· Excellent computer skills, including familiarity with Microsoft applications, customer databases, and scheduling software; ability to navigate multiple windows, screens, and programs; and ability to learn new programs quickly</li></ul>Benefits<ul><li>Health, dental and vision insurance</li><li>Health Savings/Flexible Spending accounts</li><li>401(k) and pension plan</li><li>Life insurance and supplemental insurance</li><li>Paid time off out of the office - Vacation time, Sick time and Paid Holidays</li><li>Employee referral program</li><li>plus much more!</li></ul>

Customer Relations Specialist - Work from Home FT/PT

Avant Vision Co.

Overview We are seeking a dynamic and customer-focused Customer Service Representative to join our team. This role is essential in providing exceptional support to our clients, ensuring their needs are met with professionalism and efficiency. The ideal candidate will possess strong communication skills, be proficient in data entry, and have experience in a call center environment. Multilingual abilities, including bilingual proficiency in English and other languages, are highly valued. This position offers an engaging work environment where your interpersonal skills and attention to detail will make a significant impact on customer satisfaction.Duties<ul><li>Respond promptly and professionally to customer inquiries using excellent communication skills</li><li>Provide accurate information regarding products, services, and account details to clients</li><li>Assist customers with troubleshooting issues and resolving complaints efficiently</li><li>Process transactions such as data entry with precision using Microsoft Office and other computer applications</li><li>Maintain detailed records of customer interactions and transactions in our database systems</li><li>Collaborate with team members to improve service quality and achieve departmental goals</li><li>Support client services by identifying opportunities for upselling or cross-selling products when appropriate</li><li>Manage multiple tasks simultaneously while maintaining a high level of accuracy and professionalism</li></ul>Qualifications<ul><li>Strong communication skills, both verbal and written, with excellent phone etiquette</li><li>Bilingual abilities (English plus additional language) are highly desirable</li><li>Proficiency in Microsoft Office Suite (Word, Excel) and general computer skills</li><li>Experience with data entry, analysis skills, and typing accuracy required</li><li>Demonstrated ability to work well under pressure while maintaining a positive attitude</li><li>Strong problem-solving skills with attention to detail and analysis capabilities</li></ul>This role is ideal for individuals who thrive in fast-paced environments and are committed to delivering outstanding customer experiences. We value diversity and encourage applicants from all backgrounds to apply.Job Type: Full-timePay: $55,000.00 - $75,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>On-the-job training</li></ul>Work Location: In person

Customer Service Representative

Extract Wellness LLC

Extract Wellness LLC, a leading manufacturer of premium hemp-derived CBD and THC wellness products, is seeking a dedicated and articulate Online Chat Representative to join our customer-focused team. As the first point of contact for our online customers, you will play a crucial role in delivering an exceptional service experience that reflects our company's commitment to quality and well-being. The ideal candidate is an excellent communicator with a passion for helping others and a keen interest in the wellness industry. You will be responsible for providing accurate product information, resolving customer queries, and ensuring a seamless and positive customer journey. Responsibilities * Engage with customers in a timely, professional, and empathetic manner via our online live chat platform. * Develop a comprehensive knowledge of our product range to provide customers with accurate information and guidance. * Assist customers with enquiries related to orders, shipping, payments, and returns. * Troubleshoot and resolve customer issues effectively, aiming for first-contact resolution. * Maintain a consistent and professional brand voice across all communications. * Identify and escalate priority issues to the relevant department when necessary. * Document customer interactions and feedback within our CRM system to help us improve our services and product offerings. * Manage multiple chat conversations simultaneously without compromising on the quality of support. Qualifications * Proven experience in a customer service role, preferably in an online or e-commerce environment. * Exceptional written communication skills, with a strong command of grammar, punctuation, and spelling. * Excellent typing speed and accuracy. * A patient, empathetic, and customer-centric approach to problem-solving. * The ability to work independently and manage time effectively. * Strong interpersonal skills and the ability to work collaboratively within a team. * Familiarity with live chat software and CRM systems is highly advantageous. * A genuine interest in the wellness and hemp-derived products industry is desirable. Benefits * A competitive hourly wage of $20 - $30. * A stable, full-time position within a growing and reputable wellness company. * A supportive and positive work environment. * The opportunity to contribute to a company dedicated to producing high-quality, third-party tested wellness products.

Online Chat Representative

111 Sign

Job Overview 111 Sign, a leading full-colour printing company in the United States, is seeking a motivated and articulate Remote Chat Representative to join our dedicated team. This is a full-time, remote position offering a competitive hourly rate of $25 - $30 USD. As a key member of our customer-facing team, you will be the first point of contact for our diverse clientele, providing exceptional support and embodying our commitment to quality and customer satisfaction. You will represent a company that provides personalised, all-in-one solutions for over 3,000 businesses across the US, offering everything from flyers and banners to professional exhibition setups. Responsibilities As a Remote Chat Representative, your daily duties will include: - Engaging with customers via live chat to provide timely and accurate information about our products and services. - Assisting clients with order placement, customisation options, and navigating our online platforms. - Resolving customer queries and issues efficiently, covering everything from design specifications to delivery logistics. - Developing a deep understanding of our comprehensive service offerings, including custom printing, event planning, and exhibition setups. - Acting as a brand ambassador, ensuring a positive and professional customer experience in every interaction. - Guiding customers through the entire process, from initial design concepts to final production and delivery. - Documenting all customer interactions and feedback within our systems to contribute to service improvements. - Collaborating with internal teams to escalate and resolve complex issues. Qualifications The ideal candidate will possess the following skills and experience: - Proven experience in a customer service or client-facing role, ideally within a chat-based or e-commerce environment. - Exceptional written communication skills with meticulous attention to detail, grammar, and punctuation. - A strong ability to multitask, manage multiple conversations simultaneously, and maintain high-quality standards. - A proactive and resourceful problem-solver with a genuine passion for helping customers. - The ability to work independently and effectively in a remote setting. - Excellent digital literacy and proficiency in using various online communication tools. Desirable Attributes: - Previous experience in the printing, graphic design, or marketing industry. - Familiarity with e-commerce platforms such as Amazon or Etsy. - Experience using Customer Relationship Management (CRM) software.

Remote Chat Representative

RYMCO USA

Company Overview RYMCO USA is a leading conduit steel manufacturer with over 40 years of dedicated experience. We are committed to delivering high-quality products and exceptional service to our customers, fostering a culture of excellence and innovation in the steel industry.Job Summary We are seeking a dynamic and detail-oriented Inventory Control Specialist to join our team. In this vital role, you will oversee inventory accuracy, optimize stock levels, and streamline supply chain processes to ensure seamless operations. Your expertise in warehouse management, data analytics, and procurement will drive efficiency and support our commitment to quality and customer satisfaction.Duties<ul><li>Monitor and maintain accurate inventory levels using warehouse management systems (WMS) and ERP platform.</li><li>Conduct regular stock audits, cycle counts, and root cause analysis to identify discrepancies and implement corrective actions.</li><li>Collaborate with procurement</li><li>Analyze supply chain data using ERP and other analytics tools to forecast demand, improve stocking strategies, and enhance process efficiencies.</li><li>Coordinate with logistics providers for shipping &amp; receiving, order fulfillment, materials handling, and logistics operations.</li><li>Develop and implement inventory control procedures that support demand planning, production scheduling, and materials management.</li><li>Utilize data mining techniques for category management, pricing analysis, and supply chain analytics to maximize cost savings and operational effectiveness.</li></ul>Requirements<ul><li>Proven experience in inventory management within a warehouse or distribution environment.</li><li>Strong knowledge of supply chain management principles including procurement, sourcing, demand planning, and logistics.</li><li>Proficiency with warehouse management systems (WMS), ERP systems such as AS400 or SAP, SQL databases, and data visualization tools like Power BI.</li><li>Excellent analysis skills with the ability to perform root cause analysis and process improvements, and heavy lifting requirements.</li><li>Effective communication skills for cross-functional collaboration across management, production planning, and supplier relations.</li><li>3+ years of inventory experience in a manufacturing environment,</li><li>Strong negotiation, analytical, and organizational skills.</li><li>Bilingual in English and Spanish highly preferred.</li></ul>Join us as an Inventory Control Specialist to play a pivotal role in optimizing our supply chain operations! Your expertise will help us maintain the highest standards of quality while driving continuous improvement in inventory accuracy and process efficiency.Job Type: Full-timePay: $24.01 - $28.92 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Do you have inventory control experience in a manufacturing/distributing environment? If so, how many years? </li></ul>Experience:<ul><li>Inventory control: 3 years (Required)</li></ul>Language:<ul><li>Spanish (Preferred)</li></ul>Work Location: In person

Inventory Cycle Counter

Onco360 Oncology Pharmacy

<div>
 
 Pharmacy Prior Authorization Specialist &ndash; Onco360 Pharmacy
 
 
 
 
 Houston, TX
 
 |
 
 Full-Time
 
 |
 
 Starting at $23.00/hr and up
 
 
 
 
 Sign-On Bonus:
 
 $5,000 for employees starting before August 31, 2026!
 
 
 
 Join a mission-driven team making a difference in the lives of cancer patients.
 
 
 
 Onco360 Pharmacy is seeking a
 
 Pharmacy Prior Authorization Specialist
 
 to join our dedicated team in Houston, TX. This is a full-time position ideal for candidates local to the area.
 
 Remote work possible after initial on-site training.
 
 
 
 
 Why Join Us?
 
 
 
 <ul>
 <li>
 A career with purpose: Help patients access life-saving medications.
 </li>
 <li>
 Supportive culture: We value teamwork, respect, integrity, and passion.
 </li>
 <li>
 Growth opportunities: We invest in your professional and personal development.
 
 
 </li>
 </ul>
 
 Company Benefits
 
 
 
 <ul>
 <li>
 Medical; Dental; Vision
 </li>
 <li>
 401k with a match
 </li>
 <li>
 Paid Time Off and Paid Holidays
 </li>
 <li>
 Tuition Reimbursement
 </li>
 <li>
 Quarterly Incentive Bonus
 </li>
 <li>
 Paid Volunteer Day
 </li>
 <li>
 Referral Incentive Program
 </li>
 <li>
 Company Paid Life Insurance; and Short/Long-Term Disability
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Do
 
 
 
 The Pharmacy Prior Authorization Specialist will ensure patients receive the medication that requires pre-authorizations from insurance carriers by receiving prescriptions, addressing and rectifying rejected claims and conducting necessary third party authorization requests.
 
 
 
 How You&rsquo;ll Do This
 
 
 
 <ul>
 <li>
 Manage prior authorization requests and appeals with insurance carriers.
 </li>
 <li>
 Collaborate with physicians, pharmacists, and other departments.
 </li>
 <li>
 Ensure HIPAA compliance while handling sensitive patient information.
 </li>
 <li>
 Maintain accurate documentation of authorization details.
 </li>
 <li>
 Proactively monitor and renew expiring authorizations.
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 
 
 Required:
 
 
 
 
 <ul>
 <li>
 High School Diploma or GED
 </li>
 <li>
 1+ years of pharmacy or prior authorization experience
 </li>
 <li>
 Registration with Board of Pharmacy (as required by state law)
 </li>
 <li>
 Strong communication, organizational, and customer service skills
 </li>
 <li>
 Self-motivated, organized, detail-oriented, and adaptable to changing priorities
 </li>
 <li>
 Knowledge of pharmacy terminology, pharmacy insurance claims, Medicare, Medicaid, and commercial insurance, pharmacy test claim and NCPDP claim rejection resolution, coordination of benefits, NDC medication billing, experience with CoverMyMeds
 
 
 </li>
 </ul>
 
 Preferred:
 
 
 
 <ul>
 <li>
 Associate degree or Certified Pharmacy Technician (PTCB)
 </li>
 <li>
 3+ years of experience in pharmacy or prior authorizations
 </li>
 <li>
 Specialty pharmacy experience
 
 
 </li>
 </ul>
 
 Ready to make a meaningful impact? Apply today and help us better the lives of those battling cancer.
 
 
 
 
 #Company Values: Teamwork, Respect, Integrity, Passion
 
 
 
 #IH
</div>

Pharmacy Prior Authorization Specialist

Sterling Crane

<div>Sterling Crane LLC
As a part of the global industrial organization Marmon Holdings&mdash;which is backed by Berkshire Hathaway&mdash;you&rsquo;ll be doing things that matter, leading at every level, and winning a better way. We&rsquo;re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone&rsquo;s empowered to be their best.
Job Description Summary 
Sterling Crane LLC 
Founded in 1954, Sterling Crane has been one of North America&rsquo;s premier leaders in the heavy lift industry offering operated and bare rentals, sales, parts, and unparalleled service to all our customers. We boast one of the largest inventories of modern lifting equipment in North America, in excess of 1000 units.
 
 
We're winning a better way. 
 
At Sterling Crane USA, you truly get the best of both worlds -the dynamic opportunities that come with being part of a growing, U.S. -based company, combined with the strength, stability, and long-term vision of being part of Marmon and Berkshire Hathaway.
The Office Specialist provides comprehensive administrative and operational support to ensure the efficient day-to-day functioning of the branch. This role serves as a central resource for reception services, office coordination, company asset administration, employee onboarding support, and cross-functional communication. The Office Specialist supports branch leadership and employees by managing key administrative processes, maintaining accurate records, coordinating resources, and delivering exceptional customer service to internal and external stakeholders.
Essential Duties and Responsibilities
Office Administration &amp; General Support<ul><li>
Provide administrative support to the Branch Manager and branch leadership team.</li><li>
Serve as the primary point of contact for general office inquiries and requests.</li><li>
Maintain organized branch records, files, and documentation in accordance with company standards.</li><li>
Coordinate meeting logistics, scheduling, and other administrative activities as needed.</li><li>
Assist with special projects and additional duties to support branch operations.</li><li>
Serve as the first point of contact for visitors, customers, vendors, and employees entering the branch.</li><li>
Professionally greet guests, determine the purpose of their visit, and direct them to the appropriate individual or department.</li><li>
Answer and manage incoming telephone calls, ensuring inquiries are handled promptly and routed appropriately.</li><li>
Maintain visitor logs and ensure adherence to company security and visitor procedures.</li><li>
Coordinate conference room scheduling and assist with preparing meeting spaces as needed.</li><li>
Receive and distribute incoming mail, packages, and deliveries.</li><li>
Support a professional and welcoming front office environment by maintaining the reception area and common spaces.</li><li>
Provide backup reception coverage during employee absences, breaks, or periods of increased activity.</li></ul>
Fuel Card Management<ul><li>
Coordinate the issuance, replacement, and collection of company fuel cards.</li><li>
Maintain accurate records of assigned fuel cards and employee acknowledgments.</li><li>
Monitor fuel card inventory and communicate discrepancies or concerns to management.</li><li>
Partner with Accounting and Operations to support fuel card audits and reporting requirements.</li></ul>
Cell Phone and Tablet Administration<ul><li>
Manage company-issued cell phones, tablets, and related accessories.</li><li>
Coordinate device setup, upgrades, replacements, repairs, and returns.</li><li>
Maintain accurate records of device assignments, serial numbers, and user agreements.</li><li>
Serve as a liaison with vendors and internal IT resources regarding mobile device needs.</li></ul>
Company Property Management (IT Assets)<ul><li>
Administer branch tracking and accountability of company-owned technology assets, including laptops, tablets, cell phones, and related equipment.</li><li>
Ensure proper documentation of asset issuance and return during onboarding and offboarding activities.</li><li>
Conduct periodic audits of assigned equipment and maintain current inventory records.</li><li>
Coordinate with Information Technology to support equipment deployments and recoveries.</li></ul>
Multi-Branch Phone Support<ul><li>
Provide phone coverage and administrative support for the Lake Charles, Beaumont, and Houston branch locations as assigned.</li><li>
Professionally manage incoming calls, direct inquiries, and relay messages to appropriate personnel.</li><li>
Support effective communication between branch locations and corporate departments.</li></ul>
Purchase Order Requisitions<ul><li>
Prepare and submit purchase order requisitions in accordance with company procedures and approval requirements.</li><li>
Monitor requisition status and follow up on approvals when necessary.</li><li>
Maintain supporting documentation and records related to purchases and expenditures.</li></ul>
Onboarding Support<ul><li>
Coordinate administrative aspects of the new hire onboarding process.</li><li>
Prepare onboarding materials, equipment requests, and required documentation.</li><li>
Collaborate with Human Resources, hiring managers, and IT to ensure a seamless onboarding experience.</li><li>
Track completion of onboarding tasks and escalate outstanding items as needed.</li></ul>
Shipping and Receiving<ul><li>
Coordinate incoming and outgoing shipments for the branch.</li><li>
Receive, inspect, and distribute deliveries to appropriate recipients.</li><li>
Prepare shipping documentation and arrange courier or freight services as required.</li><li>
Maintain records of shipped and received items and address discrepancies when identified.</li></ul>
Maintenance Administration Support<ul><li>
Receive and coordinate branch maintenance requests.</li><li>
Track maintenance requests through completion and maintain related records.</li><li>
Support branch leadership in ensuring a safe, organized, and functional work environment.</li></ul>
Office Supply Management<ul><li>
Monitor office supply inventory levels and maintain adequate stock.</li><li>
Research, order, and distribute office supplies while adhering to budget guidelines.</li><li>
Identify opportunities for cost savings and efficient resource utilization.</li></ul>
Qualifications
Education and Experience<ul><li>
High school diploma or equivalent required; associate degree in Business Administration or a related field preferred.</li><li>
Minimum of 2&ndash;4 years of administrative, office support, or branch operations experience required.</li><li>
Experience supporting multiple departments or locations preferred.</li><li>
Experience with asset tracking, onboarding coordination, or purchasing processes is beneficial.</li></ul>
Knowledge, Skills, and Abilities<ul><li>
Strong organizational skills with the ability to manage multiple priorities and deadlines.</li><li>
Excellent verbal and written communication skills.</li><li>
Demonstrated attention to detail and commitment to accuracy.</li><li>
Ability to maintain confidentiality and handle sensitive information appropriately.</li><li>
Strong customer service orientation and interpersonal skills.</li><li>
Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.</li><li>
Ability to work independently while collaborating effectively with cross-functional teams.</li><li>
Problem-solving skills with the ability to anticipate needs and proactively address issues.</li></ul>
Physical Requirements<ul><li>
Ability to sit, stand, walk, and use office equipment for extended periods.</li><li>
Occasional lifting and carrying of office supplies, packages, and equipment up to 25 pounds.</li><li>
Ability to move throughout the branch and storage areas as necessary to support operational needs.</li></ul>
Working Conditions<ul><li>
Primarily an office environment with occasional yard visits to support branch activities.</li><li>
Regular interaction with employees, vendors, customers, and multiple branch locations.</li><li>
Standard business hours with flexibility to support business needs when necessary.</li></ul><div></div>
Success in This Role
A successful Office Specialist demonstrates exceptional organization, responsiveness, and attention to detail while serving as a dependable resource for employees and leadership. This individual proactively supports branch operations, maintains accurate records, ensures accountability of company assets, and contributes to a positive and efficient work environment.
Benefits Package<div><div><div><div><div><div><div><div><div><ul><li>
Medical, Dental and Vision</li><li>
401K with Company match</li><li>
Company-paid employee and dependent life insurance</li><li>
Annual reimbursement for safety shoe and prescription safety eyewear</li><li>
Holiday Pay</li><li>
Vacation Pay</li><li>
Marmon Employee Discount Program</li></ul></div></div></div></div></div></div></div></div></div>
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.</div>

Office Specialist (Houston / Baytown, TX)

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