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deputy program manager (dpm) Jobs in Washington

deputy program manager (dpm)

deputy program manager dpm

Geospatial and Cloud Analytics

<div><div><div>GCA is seeking a full-time Deputy Program Manager (DPM) to provide direct support to our BPA Program Manager in the execution of all Task Orders (TOs) under a Blanket Purchase Agreement (BPA). The DPM will play a critical supporting role in contract management, coordination, and oversight, ensuring successful delivery of both technical and business process requirements. The ideal candidate will be a proactive, detail-oriented professional who thrives in a collaborative environment and can assist the BPA Program Manager in maintaining quality, efficiency, and client satisfaction across all workstreams. 
</div><div>Key Responsibilities</div>
<ul><li>Support the BPA Program Manager in day-to-day program operations, client interactions, and oversight of Task Orders.</li>
<li>Assist in coordinating and tracking activities across TOs to ensure performance requirements, milestones, and deliverables are met.</li>
<li>Partner with the Program Manager and Transition Manager to ensure smooth onboarding, transition, and closeout of TOs.</li>
<li>Contribute to program planning, resource allocation, and reporting to maintain alignment with contract objectives.</li>
<li>Support supervision of technical efforts, including assigning taskings, monitoring performance, and escalating issues to the Program Manager as needed.</li>
<li>Help identify, track, and mitigate programmatic risks while maintaining open communication with internal teams and stakeholders.</li>
<li>Prepare presentations, briefings, and status reports for the Program Manager, client stakeholders, and leadership.</li>
<li>Provide input into quality assurance efforts, including customer satisfaction tracking and issue resolution.</li>
<li>Collaborate with subcontractors and teaming partners to ensure cohesive program execution.</li>
</ul><div>Required Qualifications</div>
<ul><li>Bachelor&rsquo;s degree in Computer Science/Engineering, Information Systems, Business, or a related field.</li>
<li>5+ years of experience supporting program or project management in a federal contracting or enterprise IT environment.</li>
<li>Demonstrated experience managing complex IT architectures involving multiple operating systems, databases, networks, communications subsystems, and managed services.</li>
<li>Experience supervising large-scale operations involving user and network systems integration, leading diverse teams across multiple skill categories.</li>
<li>Experience in quality assurance environments, including customer satisfaction tracking, complaint resolution, and quality control programs.</li>
<li>Proven expertise in manpower utilization, training, problem resolution, and employee relations (including subcontractor or teaming partner management).</li>
<li>Strong written and verbal communication skills, with experience presenting to senior stakeholders.</li>
<li>Experience supporting audits, including financial audits and Assessment and Authorization (A&amp;A) reviews.</li>
<li>PMP, CAPM, or equivalent certification preferred but not required.</li></ul></div></div>

Deputy Program Manager (DPM)

Child and Family Services Agcy

<div><div><div><div>General Job Information
The Child and Family Services Agency (CFSA) are a cabinet-level agency within the District of Columbia government, committed to the safety, permanence, and well-being of children and families residing in the District of Columbia. Charged with protecting child victims and those at risk of abuse and neglect, CFSA fosters collaborations within its administrations to deliver exceptional family-focused services to the community and its residents.
This position is in the Kinship and Placement Administration (KPA), Office of the Deputy Director for the Office of In-Home and Out-of-Home Care (OIHOHC) of the Child and Family Services Agency. The primary purpose of this position is to provide an array of thorough professional social work services to children and families by identifying and engaging kin, conducting clinical assessments of prospective kinship foster parents to determine their strengths/needs and their appropriateness to provide kinship foster care. In addition, in this role the social worker will work jointly with other areas to engage and assess children and families in the District of Columbia.
Duties and Responsibilities<ul><li>
Provide an array of clinical support to the Office of the Deputy Director for the Office of In-Home and Out-of-Home Care (OIHOHC).</li><li>
Consults and partners regularly or as needed, with the Office of the Deputy Director for Hotline and Investigations.</li><li>
Supports the case carrying Social Worker and responds to unresolved situations requiring urgent in-home crisis interventions.</li><li>
Performs fieldwork to include, but not limited to, visits to group homes, birth parent homes, and resource parent homes.</li><li>
Performs counseling and therapy to address social, environmental, emotional, and medical problems.</li><li>
Serves as an experienced member of the interdisciplinary team and provides written and oral case presentations regarding the impact of the child, and/or the family&rsquo;s condition as well as the psycho-social implications.</li><li>
Evaluates and identifies the needs and strengths of children and the families as they relate to the overall treatment plan.</li><li>
Updates and maintains the database of case files for documentation of case activity to include electronic case management data entry. Maintains statistical data, which reflects an accurate account of the number of clients served and the number and types of activities performed and other relevant data.</li><li>
Prepares a variety of reports; represents the CFSA at administrative reviews and other meetings.</li><li>
Leads/participate in meetings for the purpose of case planning, sharing information on resources, and joint decision-making. Participates in educational and training activities, professional meetings, conferences, and seminars to keep abreast of the latest changes in the field of social work.</li><li>
Being a licensed social worker provides a variety of child welfare casework services to children and families (i.e., conducts home visits to assess the strengths and needs of the families; investigates, assesses, and remediates situations, allegations, and reports; develops and implements case assessments and plans to remediate child abuse and neglect; serves as a member of an interdisciplinary team to provide written and oral case presentations regarding the impact of the child and/or the family&rsquo;s condition, and the psycho-social implications; and other related social duties).</li><li>
Represents the CFSA at administrative reviews, court hearings, and other meetings, coordinating the implementation of court orders.</li><li>
Determines the appropriateness of established goals, services and/or permanent planning based on the status findings.</li><li>
Performs other related duties as assigned.</li></ul>
Qualifications<ul><li>
Professional knowledge of, and ability to apply advanced principles, methods, techniques, and practices of social work in order to conduct training and clinical assessments to prospective kinship foster parents and provide other social work services.</li><li>
Comprehensive knowledge of the child welfare field to provide social work services for individuals and families.</li><li>
Comprehensive knowledge of human behavior dynamics, child development and group dynamics; sensitivity to cultural diversity, age, and religious differences affecting child rearing, family and kinship patterns, attitudes about illness and medical care, and communication patterns, to conduct home visits or investigations, develop case plans, and provide counseling. Demonstrated awareness of the potential impact of personal values on children, families, and child rearing practices.</li><li>
Ability to clinically assess individuals to determine their viability as CFSA kinship foster parents.</li><li>
Ability to clinically assess prospective kinship foster parents.</li><li>
Comprehensive knowledge of the structure, vision, and mission of CFSA to perform work consistent with the agency&rsquo;s established goals and objectives.</li><li>
Ability to coordinate and collaborate with various organizations.</li><li>
Ability to communicate effectively, both orally and in writing, to include speaking in public forums and writing extensive reports.</li></ul>
Education
Master of Social Work (MSW) from a program accredited by the Council on Social Work Education (CSWE).
Must possess at least one year of specialized and directly related professional experience equivalent to grade 11 level in the District of Columbia government service or its non-District equivalent that equipped the individual with the comprehensive knowledge, skills, abilities, and competencies to successfully perform the duties of the position.
Licenses and Certifications
Must be a licensed Individual Clinical Social Worker (LICSW), must adhere and meet all the requirements to maintain the D.C. license current to practice social work in the District of Columbia,
Must be a current or eligible to obtain a Licensed Certified Social Worker&ndash;Clinical (LCSW-C) in the State of Maryland, as applicable, and must adhere and meet all the requirements to maintain the State of Maryland license current to practice social work in the State of Maryland.
A valid District of Columbia Driver&rsquo;s License or its state equivalent and/or use of public transportation is required.
Other Significant Factors
Tour of Duty: 2pm-12:30am rotating
Promotion Potential: No known promotional potential.
Collective Bargaining Unit: This position is covered under the collective bargaining unit.
Work Conditions/Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee is regularly exposed to outside weather conditions. The employee is occasionally exposed to fumes or airborne particles, extreme cold, and extreme heat. Exposure to unsanitary conditions, e.g., spoiled foods, feces, urine, and disease. The noise level in the work environment is usually moderate.
Duration of Appointment: CS-Regular Appointment
Pay, Plan, Series &amp; Grade: Get this information from the position description
Position Designation: This position is &ldquo;safety&rdquo; sensitive per DPM Chapter 4, Suitability. The candidate/incumbent is subject to a criminal background check, traffic records check (as applicable), pre-employment drug and alcohol test, reasonable suspicion drug and alcohol test, post-accident or incident drug and alcohol test, random drug and alcohol test, and return-to-duty or follow-up drug and alcohol test.
Residency Preference: Applicants claiming &quot;Residency Preference&quot; will be required to maintain residency in the District of Columbia for a minimum of (7) years. Failure to do so many result in forfeiture of employment.
EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.
Closing Statement: Official Job Offers are made by the D.C. Child and Family Services Agency.</div></div></div></div>

Social Worker (IFSU)

The Rehancement Group, Inc.

<div>The Rehancement Group, Inc. (TRG) is seeking an Environmental Compliance Technical and Policy Lead to support ODASN(E) environmental, energy, and resilience initiatives. This position serves as the Project Manager (PM) alternate (Deputy PM) in accordance with PWS 1.14.9, providing continuity of leadership, execution oversight, and Government coordination in the absence of the PM.
In addition to leadership responsibilities, this role serves as the primary subject matter expert for data-related efforts. The position integrates environmental compliance, policy execution, and data-driven analysis to support senior leader decision-making in a high-tempo Secretariat environment.
Location: Onsite at the Pentagon, Washington, DC (limited hybrid potential based on Government space availability)
Hours: 0800 to 1630, Monday &ndash; Friday (may flex based on Government mission requirements)
Travel: Contractor travel is anticipated throughout the period of performance
Clearance: Active SECRET clearance required
Citizenship Requirement: Must be a U.S. Citizen
Employment Type: Full-Time
Client: U.S. Navy, Office of the Deputy Assistant Secretary of the Navy (Energy) &ndash; ODASN(E)
Key Responsibilities:<ul><li>
Provide technical and policy support for environmental compliance, energy resilience, and installation infrastructure initiatives</li><li>
Serve as the designated PM alternate, maintaining continuity of operations, tasking oversight, and Government engagement when required</li><li>
Support oversight of tasking execution, ensuring alignment with ODASN(E) priorities and Government timelines</li><li>
Lead coordination across functional areas to ensure integrated delivery of policy, technical, and reporting requirements</li><li>
Lead data management, integration, and analytics efforts supporting energy and environmental programs</li><li>
Design and implement data workflows, including ingestion, normalization, cleansing, validation, and hosting</li><li>
Develop and deploy data-to-decision dashboards and reporting solutions to support ODASN(E) requirements</li><li>
Integrate and manage data across multiple Government systems to support reporting, analysis, and decision-making</li><li>
Support AEPRR and other statutory reporting through data validation and reconciliation</li><li>
Apply advanced analytics to identify trends, risks, and performance gaps</li><li>
Support automation of reporting processes using tools such as Power BI, Tableau, Python, and related technologies</li><li>
Develop senior leader briefings, RFIs, and formal correspondence based on data-driven analysis</li><li>
Coordinate with ASN(EI&amp;E), OPNAV, NAVFAC, CNIC, and Marine Corps stakeholders to ensure compliance and alignment</li></ul>
TechnologySystems Familiarity:<ul><li>
Microsoft Office Suite (Word, Excel, PowerPoint, Teams)</li><li>
Advanced proficiency with data analytics and visualization tools such as Power BI or Tableau</li><li>
Experience with data processing tools such as Python and SQL</li><li>
Data lifecycle management including normalization, cleansing, integration, hosting, and governance</li><li>
Dashboard development, deployment, and maintenance</li><li>
Government data systems and enterprise reporting environments</li></ul>
Required Qualifications:<ul><li>
U.S. Citizenship is required.</li><li>
Active SECRET clearance required</li><li>
Bachelor's Degree in Environmental Science, Engineering, Data Science, or related field is required.</li><li>
Minimum of seven (7) years of relevant experience is required.</li><li>
Experience supporting DOW environmental, energy, or data-driven programs is required.</li><li>
Demonstrated ability to support or lead execution in a headquarters or Secretariat-level environment is required.</li><li>
Strong experience in data analytics, data integration, and visualization as a primary functional responsibility is required.</li><li>
Experience developing dashboards, automating reports, and supporting data-driven decision-making is required.</li><li>
Strong analytical, writing, and coordination skills are required.</li></ul>
Preferred Qualifications:<ul><li>
Experience supporting DOW or Service-level Secretariat EI&amp;E, Energy, or Installations programs</li><li>
Familiarity with Federal environmental statutes and enterprise data/reporting architectures</li><li>
Experience supporting leadership roles, tasking coordination, or acting in an alternate lead capacity</li></ul>
TRG provides competitive salaries commensurate with education and experience with full options for advancement and a robust benefits program.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Dawn Newton, HR and Talent Acquisition Manager at hrhelpline@rehancement.com.</div>

Environmental Compliance Technical & Policy Lead (Deputy/Alternate PM) - ODASN(E)

Amyx, Inc.

<div>
 Amyx is looking for an experienced Sr. Deputy Program Manager to oversee and lead a large executive-level Program Management Office (PMO) contract in support of a US government client's mission. Responsibilities In this role the ideal candidate will provide leadership and guidance to a team in ways that promote the client's mission. The ideal candidate must be an excellent leader and have experience in managing staff of different disciplines to produce results in a timely manner. The position will lead a team of over 70 individuals to develop strategies and plans to direct activities by best practices and frameworks in support of the client's strategic direction. Qualifications Required: * Master of Arts or Master of Science (MA/MS) degree with 10 years of experience or a Bachelor's degree and 15 years of experience.
 
 
 <ul>
 <li>
 Experience managing an executive-level PMO and leading teams working in a fast-paced environment with Sr. client executives and private, state, local, tribal, and federal sector stakeholders.
 </li>
 <li>
 Experience developing and implementing process methodologies at an agency's executive-level strategic programs.
 </li>
 <li>
 Possess and retain a Top Secret (TS) clearance with the ability to attain a TS/SCI clearance.
 </li>
 <li>
 Experience in Program Management best practices which includes experience/knowledge/skills/abilities with all the following:
 </li>
 <li>
 Providing strategic advice, technical guidance and expertise to program and project staff.
 </li>
 <li>
 Providing detailed analysis, evaluation and recommendations for improvements, optimization development, and/or maintenance effort is for client-specific or mission critical challenges/issues.
 </li>
 <li>
 Consulting with clients to define needs or problems and supervising studies and conducting surveys to collect and analyze data to provide advice and recommend solutions.
 </li>
 <li>
 Demonstrating an ability to manage a large, matrixed, and remote workforce - especially- if the contract includes sub-contract agreements.
 </li>
 <li>
 Experience with SharePoint administration and program development tools as well as competency in Microsoft applications including Word, Excel, Project, etc.
 </li>
 <li>
 Project Management Institute (PMI &reg; ) Project Management Professional (PMP) or similar private sector or government certification. Desired: * SAFe Agile or SCRUM, preferred.
 
 
 </li>
 </ul>
 Benefits include: * Medical, Dental, and Vision Plans (PPO &amp; HSA options available)
 
 
 <ul>
 <li>
 Flexible Spending Accounts (Health Care &amp; Dependent Care FSA)
 </li>
 <li>
 Health Savings Account (HSA)
 </li>
 <li>
 401(k) with matching contributions
 </li>
 <li>
 Roth
 </li>
 <li>
 Qualified Transportation Expense with matching contributions
 </li>
 <li>
 Short Term Disability
 </li>
 <li>
 Long Term Disability
 </li>
 <li>
 Life and Accidental Death &amp; Dismemberment
 </li>
 <li>
 Basic &amp; Voluntary Life Insurance
 </li>
 <li>
 Wellness Program
 </li>
 <li>
 PTO
 </li>
 <li>
 11 Holidays
 </li>
 <li>
 Professional Development Reimbursement Please contact with any questions! Amyx is proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sexual orientation, gender identity, status as a protected veteran, or any other characteristic protected by law. Amyx is a VEVRAA federal contractor and we request priority referral of veterans. Physical Demands Employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear. Most positions require ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and providing recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee may be required to occasionally lift and/or move moderate amounts of weight, typically less than 20 pounds. Regular and predictable attendance is essential.
 </li>
 </ul>
</div>

Deputy Program Manager with Security Clearance

The National Academies

<div><h2 class="jobSectionHeader">Job Description Summary:
</h2>*Cover Letter Required*
 
 
JOB DESCRIPTION SUMMARY
 
 
ABOUT THE NATIONAL ACADEMY OF MEDICINE (NAM)
 
The National Academy of Medicine (NAM), established in 1970 under the name Institute of Medicine (IOM), is an independent organization of eminent professionals from diverse fields including health and medicine; the natural, social, and behavioral sciences; and beyond. With the authority of the 1863 Congressional Charter of the National Academy of Sciences requested and signed by President Abraham Lincoln, the NAM serves alongside the National Academy of Sciences and the National Academy of Engineering as adviser to the nation and the international community. The NAM&rsquo;s mission is to advance science, inform policy, and catalyze action to achieve human health, equity, and well-being.
 
 
ABOUT THE UNIT &ndash; NAM OFFICE OF COMMUNICATIONS
 
The NAM Office of Communications develops and executes communications strategies to support the Academy&rsquo;s strategic priorities and programs, including health system improvement, health workforce well-being, climate and health, mental health and substance use disorders, emerging science and technology, trust in health science, and beyond. The team manages the NAM&rsquo;s digital platforms and publications and uplifts the expertise of NAM members, fellows, scholars, and volunteers.
 
 
ABOUT THE POSITION
 
The Communications Associate, Digital and Design, reports to the Deputy Director of Communications and supports the daily execution of digital communications across the NAM Office of Communications, with a primary focus on website management and support. This role is ideal for a strong early-career digital generalist with demonstrated website experience who is eager to deepen that expertise while also contributing to email production, design support, and team operations.
 
 
Website work will be the central focus of this position. In the first several months, the Communications Associate will work closely with the Deputy Director of Communications, our web vendor, and other team members to learn NAM&rsquo;s website structure, workflows, standards, and priorities. Over time, this person will grow into serving as the team&rsquo;s primary day-to-day point person for the website, helping ensure content is current, accurate, user-friendly, and aligned with communications goals.
 
In addition to website responsibilities, this role will support email production, create basic visual assets, and provide administrative and operational support that helps the communications team run smoothly. This is an individual contributor role suited to someone who is organized, detail-oriented, digitally fluent, and excited to build practical expertise across core communications functions.
<h2 class="jobSectionHeader">Job Description:
</h2>ESSENTIAL JOB DUTIES
Website Management &amp; Reporting: Reporting to the Deputy Director, serves as a primary support staff for the day-to-day management, maintenance, and improvement of the NAM website, which is the central focus of this role. Build, update, and quality-check web pages in the content management system, ensuring accuracy, consistency, usability, and alignment with NAM standards. Identify and address routine website issues, including broken links, outdated materials, formatting problems, and basic functionality concerns, and liaise with external web vendors on more complex technical issues or larger web needs. Partner with communications staff and program teams to advise on how content and initiatives can be translated effectively to the web, with growing responsibility over time for recommending when a need calls for a web product and how it should be structured or presented on the site. Monitor website performance and user experience, track basic metrics, and help identify opportunities to strengthen content, navigation, and overall site effectiveness. Maintain practical documentation and guidance that support consistent web workflows and digital publishing practices.
Email Production &amp; Digital Outreach: Maintain NAM&rsquo;s email platform and related workflows, including templates, audience lists, and distribution practices. Build, test, and send monthly NAM News, and support other team email sends as needed. Troubleshoot platform and delivery issues, keep newsletter design templates current, and ensure quality control across devices and platforms. Track NAM News performance and share findings to help improve strategy and distribution.
Graphic Design &amp; Visual Support: Support the development of basic digital design assets for communications needs, including web graphics, email headers, slide elements, event promotions, flyers, and other light collateral. Resize, edit, and optimize images and graphics for web and email use. Work within NAM brand standards to maintain visual consistency across channels and support communications officers with polished, audience-friendly materials.
Administrative, Operations &amp; Team Support: Support the day-to-day administrative and operational needs of the Office of Communications, including recordkeeping, file organization, trackers, receipt reconciliation, and ordering supplies and materials. Provide flexible support for team projects and departmental needs as they arise, including on-the-ground assistance for events like the NAM Annual Meeting in October and other communications activities.
NONESSENTIAL JOB DUTIES
Related duties and special projects as assigned.
JOB SPECIFICATIONS
Required Knowledge, Skills, and Abilities: Demonstrated knowledge of website content management and digital publishing workflows. Strong interest in serving as a primary support person and, over time, point person for website coordination. Ability to learn new systems and processes quickly and apply them consistently. Strong attention to detail, especially in proofreading, formatting, organization, and quality assurance. Ability to manage multiple assignments and shifting priorities while maintaining accuracy and follow-through. Strong written and verbal communication skills. Ability to work both independently and collaboratively in a team environment. Experience with email marketing or email distribution platforms and basic graphic design tools preferred. Familiarity with digital accessibility, usability, and analytics principles preferred. Comfort with administrative tasks and operational support, including reconciling receipts, organizing records, and managing routine office needs.
Minimum Education/Training Requirements: Bachelor&rsquo;s degree in Communications, Digital Media, Journalism, Graphic Design, Marketing, or a related field, or equivalent knowledge and experience.
Minimum Experience: One year of related professional experience.
Preferred Experience: Two to three years of related professional experience in digital communications, website management, email production, design support, administrative coordination, or a related field.
Physical Capabilities: Ability to work at a computer for extended periods of time.
Supervisory Responsibilities/Controls: Reports to the Deputy Director of Communications. General supervision is provided.
Work Environment: Hybrid Office/Telecommute environment expected onsite percentage 60%, with occasional travel between National Academies&rsquo; facilities and to off-site meeting/sponsor locations.
Compensation &amp; Benefits: An estimated compensation range for this position is $56,410 - $70,510. Compensation offered to the selected candidate will be based on the candidate&rsquo;s relevant knowledge, skills, and work experience, commensurate with compensation of current employees in comparable positions with similar knowledge, skills, and work experience, and subject to budget parameters. Note it is not typical for a candidate to be hired at the higher end of the range. This is a benefits-eligible position. Our Benefits Plan offers competitive and comprehensive benefit options, including medical, dental and vision insurance, life insurance, disability coverage, retirement and savings benefits, leave benefits such as paid holidays and paid personal leave, transportation subsidies, and education assistance. For more information, please click here.
Any qualification to be considered equivalent, in lieu of stated minimum, requires the prior approval of the Office of Human Resources.
The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Some functions in this description may be specific to a particular unit of the National Academies and not applicable to other units.
Job Family:
COMM
<h2 class="jobSectionHeader">Employee Type:
</h2>Employee
<h2 class="jobSectionHeader">Scheduled Weekly Hours:
</h2>37.5
<h2 class="jobSectionHeader">City/State:
</h2>Washington, District of Columbia</div>

NAM Communications Associate

Insurance, Securities and Bank

<div><div><div><div>This position is located in the Department of Insurance, Securities and Banking, Office of the Deputy Commissioner for Market Compliance, Office of the Director of Compliance Analysis, Consumer Services Branch. DISB&rsquo;s mission is threefold: 1) to cultivate a regulatory environment that protects consumers and attracts and retains financial services firms to the District; 2) empower and educate residents on financial matters; and 3) provide financing for District small businesses.
The incumbent in this position functions as the Consumer Services Manager, responsible for managing the review and disposition of consumer complaints and inquiries. Monitors marketplace activities of financial services entities doing business in the District and respond to requests from consumers for assistance in resolving disputes regarding payment of claims, charges, unfair trade practices, allegations of fraud, misconduct or other violations of insurance, securities and banking laws and regulations.
Duties and Responsibilities
Develops reports regarding key performance indicators and key risk indicators regarding financial products and services, complaints and inquiries received by the Department. The role also requires the development and execution of programming to educate and empower District residents through community engagement events. Serves as Manager of Consumer Services Branch responsible for planning, implementing, and coordinating activities related to provisions for consumer advocacy services in the administration of insurance, securities and banking laws and regulations by supervising the DISB consumer complaint process and resolving complaints.
Supervises the work of a staff engaged in receiving and responding to public inquiries. Handling complaints regarding payment of insurance claims, allegations of violations of insurance, securities, and banking laws. Conducts research to develop answers to specific questions and problems; resolving problems through individual counseling or refer consumers to an appropriate agency for further assistance; providing counseling to consumers on financial products and service needs and developing reports regarding key performance indicators, key risk indicators, and designing community engagement initiatives. Incumbent also oversees the collection of documents in response to FOIA requests related to consumer complaint matters.
Qualifications and Education
Specialized Experience: Specialized experience must have equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position to be filled. To be creditable, applicants must have one (1) year of specialized experience equivalent to at least the next lower grade level in the line of progression.
Licenses and Certifications
None.
Other Significant Facts
Tour of Duty: Monday - Friday - 8:15 am to 4:45 pm
Pay Plan, Series, Grade: MS-301-14
Promotion Potential: No Known promotion potential
Duration of Appointment: Management Supervisory Service (MSS)/At-Will.
MSS-At-Will Statement: Positions in the Management Supervisory Service (MSS) serve at the pleasure of the appointing authority and may be terminated at any time with or without cause.
Collective Bargaining Unit: This position is not in a Collective Bargaining Unit.
Position Designation: This position has been deemed Security Sensitive under the guideline of the DC Personnel Manual. Incumbents of this position are subject to enhanced suitability screening pursuant to Chapter 4 of DC personnel regulations. Accordingly, incumbents must successfully pass a criminal background and consumer credit check as a condition of employment and will be subject to periodic criminal background checks for the duration of their tenure.
Residency Preference: Applicants claiming &ldquo;Residency Preference&rdquo; will be required to maintain residency in the District of Columbia for a minimum of seven (7) years. Failure to do so may result in forfeiture of employment.
Residency Requirement: If the position you are applying for is in the Career, Management Supervisory, or Educational Service at an annual salary of one hundred fifty thousand dollars ($150,000) or more, you must establish residency in the District of Columbia within one hundred eighty (180) days of the effective date of the appointment and continue to maintain residency within the District of Columbia throughout the duration of the appointment.
EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.</div></div></div></div>

Consumer Services Manager

Chenega Corporation

<div>Req ID: 39961
Summary
Administrative Assistant
Joint Base Anacostia Bolling (JBAB) Washington, DC
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employers core culture? If so, Chenega Military, Intelligence &amp; Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
At Cyberstar, we aim to analyze and boost human and business performance through the implementation of business process redesign and information technology (IT) modernization to include data analytics and cloud computing.
We offer an alternate solution to improving the quality and effectiveness of business operations. In an ever-changing economy, Cyberstar helps companies better read and understand their market data through the synchronization of process innovation, human dynamics, analysis, and the integration of data technology capabilities, to ensure functional optimization in their business.
The Administrative Assistant will support senior officers and executives (O-6 and above, GS-15 and above) for Air Force Special Access Programs.
Responsibilities
<ul><li>Prepare and maintain, while keeping current and accurate, the leadership calendars and schedules.</li>
<li>Plan and book travel.</li>
<li>Prepare, verify, and process travel vouchers upon travel return.</li>
<li>Coordinate appointments, correspondence, and communications with other senior executive administrative assistants.</li>
<li>Manage, generate, and coordinate executive correspondence and documentation.</li>
<li>Provide administrative services in support of the daily program office operations within the AFRCO.</li>
<li>Provide support for the Technical Director, Chief of Staff, Deputy Director, and Director of the AFRCO.</li>
<li>Order and manage office supplies, including paper and printer ink, through the AFRCO supply ordering process.</li>
<li>Other duties as assigned.</li>
</ul>Qualifications
<ul><li>Associate's Degree required</li>
<li>10+ years of relevant DoD work experience with 4+ years of experience in an SAP and/or SCI environment within the last 5+ years is preferred</li>
<li>TS/SCI clearance level required</li>
<li>Must be a US Citizen</li>
</ul>Preferred Qualifications:
<ul><li>Experience booking travel and processing vouchers with the Defense Travel System (DTS) is highly desired</li>
</ul>Knowledge, Skills, and Abilities:
<ul><li>Must have DoD acquisition program experience supporting the front office of a major product development program</li>
<li>Must have experience organizing meetings and have experience using tools to identify, track, and manage on-program suspense and action items</li>
<li>Must have expert-level use of the Microsoft Office Suite (Word, Excel, and PowerPoint), Adobe Acrobat applications, and Edge, Explorer, Firefox, and Chrome web browsers</li>
</ul>How youll grow
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe theres always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
Benefits
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
Learn more about what working at Chenega MIOS can mean for you.
Chenega MIOSs culture
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
Corporate citizenship
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Learn more about Chenegas impact on the world.
Chenega MIOS News- https://chenegamios.com/news/
Tips from your Talent Acquisition Team
We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:
Chenega MIOS web site - www.chenegamios.com
Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI\_IE369514.11,23.htm
LinkedIn - https://www.linkedin.com/company/1472684/
Facebook - https://www.facebook.com/chenegamios/
\#Cyberstar, LLC
Estimated Salary/Wage
Up to USD $135,000.00/Yr.
Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer/Veterans/Disabled
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program</div>

Administrative Assistant

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