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entry level part time claims call center specialist

First Chicago Insurance Company

<div>
 
 We are seeking Claims Call Center Specialists for our growing insurance company!
 
 
 
 The Claims Call Center Specialist will be responsible for the intake of initial reports of losses. They will provide customers with initial information regarding the claims process and refer insureds and claimants for estimates if coverage is applicable.
 
 
 
 What is it like to be a Claims Call Center Specialist?
 
 
 
 As a Claims Call Center Specialist at First Chicago Insurance Company (FCIC), you can expect an engaging and dynamic day-to-day experience. You will be the first point of contact for our valued customers, handling inquiries about their insurance claims and guiding them through the process with empathy and expertise. In doing so, you will be assisting our adjusters by answering claim-related questions. Your role will involve documenting claims accurately, resolving issues, and providing timely updates to clients.
 
 
 Embrace the fast-paced environment as you collaborate with a team of dedicated professionals, all while gaining invaluable skills in customer service and insurance operations. Each day will being new challenges and opportunities to grow your knowledge and make a difference in our customers' lives!
 
 
 
 Duties &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Record accident facts as reported by insured's and/or claimants
 </li>
 <li>
 Verify coverage, recognize potential coverage issues, refer insured's/claimants for estimates and route calls to the appropriate claim's units based on the loss information reported
 </li>
 <li>
 Assist adjusters by directing customers through the claims process and answering claims related questions
 </li>
 <li>
 Develop a basic understanding of the insurance policy in order to answer policy inquiries as they pertain to losses
 </li>
 <li>
 Contribute to maintaining call volume commensurate with unit objectives
 </li>
 <li>
 Assist in handling of various, on-going responsibilities of the unit inclusive of unmatched mail, process tow bills, ordering police reports, mailing claim checks, etc., as needed
 </li>
 <li>
 Work on special projects as directed
 
 
 </li>
 </ul>
 
 Qualifications Required
 
 
 
 <ul>
 <li>
 Excellent phone communication skills.
 </li>
 <li>
 Solid organizational and interpersonal skills
 </li>
 <li>
 Good typing/data entry skills (min. 30 wpm)
 </li>
 <li>
 Good PC skills
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 High School Diploma or Equivalent
 </li>
 <li>
 Prior customer service experience
 </li>
 <li>
 Insurance experience is a plus!
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 First Chicago Insurance Company provides a competitive benefits package to all full- time employees. Following are some of the perks First Chicago employees receive:
 
 
 
 <ul>
 <li>
 Competitive Salaries
 </li>
 <li>
 Commitment to your Training &amp; Development
 </li>
 <li>
 Medical and Dental and Vision Reimbursement
 </li>
 <li>
 Short Term Disability/Long Term Disability
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Flexible Spending Account
 </li>
 <li>
 Telemedicine Benefit
 </li>
 <li>
 401k with a generous company match
 </li>
 <li>
 Paid Time Off and Paid Holidays
 </li>
 <li>
 Tuition Reimbursement
 </li>
 <li>
 Wellness Program
 </li>
 <li>
 Fun company sponsored events
 </li>
 <li>
 And so much more!
 
 
 </li>
 </ul>
 Estimated Compensation Range: $15/hr-$16/hr*
 
 
 <ul>
 <li>
 Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location.
 
 
 </li>
 </ul>
 
 
 Job Posted by ApplicantPro
 
 
</div>

Entry Level Part-time Claims Call Center Specialist

Rush University Medical Center

<div>Location: Chicago, Illinois
Business Unit: Rush Medical Center
Hospital: Rush University Medical Center
Department: Access Center Specialty Care
Work Type: Part Time (Total FTE between 0.5 and 0.89)
Shift: Shift 1
Work Schedule: 4 Hr (11:00:00 AM - 3:00:00 PM)
Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).
Pay Range: $18.87 - $29.73 per hour
 
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush&rsquo;s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.
Summary:
 
The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The RUSH Access Center Specialist I collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers&rsquo; expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.
Other information:
 
High School Diploma required.
 
 
Bachelor&rsquo;s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred.
 
 
Bilingual skills a plus.
 
 
Certified Healthcare Access Associate (CHAA) preferred.
 
Skills: Excellent communication and outstanding customer service and listening skills required. Critical thinking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience.
 
Abilities: Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking, complex, fast paced and challenging call center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
 
 
Disclaimer:
 
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
 
 
Date Reviewed:
 
Date Revised: 
 
Responsibilities:
 
1. Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
 
2. Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
 
3. Assesses the caller&rsquo;s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RUSH Access Center leadership.
 
4. Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
 
5. Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues.
 
6. Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
 
7. Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
 
8. Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
 
9. Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient&rsquo;s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
 
10. Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
 
11. Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University.
 
12. Exhibits sensitivity to patient health information and protects confidentiality. Always maintains privacy for patient and employee information.
 
13. Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
 
14. Promotes a positive and productive environment, supporting teamwork and communication.
 
15. Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center.
 
16. Utilizes customer service skills to exceed the patient&rsquo;s needs.
 
17. Performs other duties as assigned. 
 
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</div>

Access Specialist 1

Friend Health

<div>JOB SUMMARY

The Billing Clerk provides clerical and administrative support to the Revenue Cycle department. Responsibilities include preparing and submitting claims, reviewing billing information for accuracy, generating patient statements, responding to billing inquiries, and following up on unpaid claims. This role requires strong attention to detail, organization, and the ability to work in a fast-paced healthcare environment.

JOB DUTIES
<ul>
<li>Prepare and submit electronic and paper claims to insurance payors</li>
<li>Review billing information for accuracy (demographics, DOS, etc.)</li>
<li>Generate and send patient statements</li>
<li>Respond to patient and insurance billing inquiries</li>
<li>Follow up on unpaid or denied claims</li>
<li>Maintain billing records and documentation</li>
<li>Provide general administrative support to Revenue Cycle</li>
</ul>
QUALIFICATIONS
<ul>
<li>High school diploma or equivalent required</li>
<li>1&ndash;2 years of billing, clerical, or healthcare experience preferred</li>
<li>Basic knowledge of insurance claims and billing processes</li>
<li>Experience with Epic or similar EHR systems preferred</li>
<li>Strong attention to detail and organizational skills</li>
<li>Effective communication and customer service skills</li>
</ul>
SMART GOALS
<ul>
<li>Timely Claim Submission: Achieve 95% of claims submitted within 48 hours of charge entry, measured monthly.</li>
<li>Claim Follow-Up &amp; Denial Resolution: Resolve or escalate 90% of unpaid or denied claims within 14 days, measured monthly.</li>
<li>Billing Accuracy &amp; Data Integrity: Maintain claim error/return rate below 3% through accurate data entry and review, measured monthly.</li>
</ul>
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

This role is primarily performed in an office/clinical administrative environment and requires prolonged periods of sitting and working on a computer. Frequent use of hands and fingers for typing and data entry is required. The position involves regular communication via phone and in person with patients, insurance representatives, and staff. Occasional standing, walking, bending, and reaching may be required, as well as the ability to lift up to 10&ndash;15 pounds (e.g., files or office supplies). The role operates in a fast-paced environment with multiple priorities and deadlines, typically during standard business hours with occasional need for flexibility based on departmental needs.

COMPENSATION &amp; BENEFITS

Hourly Rate: $21.50

Comprehensive Benefits Package, including:
<ul>
<li>Medical, Dental, and Vision Coverage</li>
<li>Paid Time Off (PTO) &amp; Holidays</li>
<li>Professional Development Opportunities</li>
<li>Employee Assistance Program (EAP)</li>
</ul>
Occupational Risk for Exposure to TB:

There is an occupational risk for exposure to TB, as this position involves extensive community and patient contact. Employees in this role are required to comply with annual TB testing as part of workplace health and safety protocols. The only acceptable exceptions to this requirement are documented medical contraindications or religious objections. Employees who decline TB testing will be required to wear a mask when deemed necessary.

Friend Health &ndash; HRDI is an equal opportunity employer. We consider all applicants for employment without regard to race, religion, color, age, sex, national origin, citizenship, ancestry, marital or parental status, sexual orientation including gender identity, gender expression, military discharge status, physical or mental disability, or any other status or characteristic protected by law. In addition, Friend Health &ndash; HRDI provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws (including during the application or hiring process). Friend Health - HRDI supports the Pay Transparency Law as an equal opportunity employer.

Join Our Team

Join our team at Friend Health &ndash; HRDI and be part of a mission-driven organization committed to providing high-quality healthcare services to our community. As a Billing Clerk, you will play a vital role in supporting the Revenue Cycle team and ensuring accurate and timely billing operations that contribute to the overall success of our organization.</div>

Billing Clerk

The Cincinnati Insurance Companies

<div></div><div><div>US-IL-Chicago<div>
</div></div><div>
Description<div></div> 
Make a difference with a career in insurance 
 
At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we&rsquo;re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person&reg;.
If you&rsquo;re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.
Build your future with us 
 
Our Field Claims department is currently seeking field claims representatives to service the territory surrounding: Northern Cook County/Chicago, IL. The candidate is required to reside within the territory.
This territory allows either an experienced or entry-level representative the opportunity to investigate and evaluate multi-line insurance claims through personal contact to ensure accurate settlements.
Be ready to:<ul><li>
complete thorough claim investigations</li><li>
interview insureds, claimants, and witnesses</li><li>
consult police and hospital records</li><li>
evaluate claim facts and policy coverage</li><li>
inspect property and auto damages and write repair estimates</li><li>
prepare reports of findings and secure settlements with insureds and claimants</li><li>
use claims-handling software, company car and mobile applications to adjust loss in a paperless environment</li><li>
provide superior and professional customer service</li><li>
once eligible, become a certified and active Arbitration Panelist</li></ul>
To be an Entry Level Claims Representative:
The pay range for this position is $57,000 - $91,200 annually. The pay determination is based on the applicant&rsquo;s education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.
Be equipped with:<ul><li>
be available and communicative during your regular business hours</li><li>
a desire to learn about the insurance industry and provide a great customer experience</li><li>
the ability to work unsupervised</li><li>
excellent verbal and written communication skills</li><li>
strong interpersonal skills</li><li>
excellent problem-solving, negotiation, organizational and prioritization skills</li><li>
preparedness to follow-up with others in a timely manner</li><li>
a valid driver&rsquo;s license</li></ul>
Bring education or experience from:<ul><li>
a bachelor&rsquo;s degree</li><li>
AINS, AIC, or CPCU designations preferred</li></ul>
Benefits in addition to compensation include:<ul><li>
company car</li><li>
company stock options, including Restricted Share Units and Incentive based stock options</li><li>
paid time off (PTO)</li><li>
401K with 6% company match</li></ul>
To be an Experienced Claims Representative:
The pay range for this position is $62,000 - $108,000 annually. The pay determination is based on the applicant&rsquo;s education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.
Be equipped with:<ul><li>
be available and communicative during your regular business hours</li><li>
multi-line claims experience preferred</li><li>
ability to completely assess auto, property, and bodily injury type damages</li><li>
capacity to work unsupervised</li><li>
excellent verbal and written communication skills</li><li>
strong interpersonal skills</li><li>
excellent problem-solving, negotiation, organizational, and prioritization skills</li><li>
preparedness to follow-up with others in a timely manner</li><li>
a valid driver&rsquo;s license</li></ul>
Bring education or experience from:<ul><li>
one or more years of claims handling experience</li><li>
AINS, AIC, or CPCU designations preferred</li><li>
bachelor&rsquo;s degree or equivalent experience required</li></ul>
Benefits in addition to compensation include:<ul><li>
company car</li><li>
company stock options, including Restricted Share Units and Incentive based stock options</li><li>
paid time off (PTO)</li><li>
401K with 6% company match</li></ul>
Enhance your talents<div>
Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you&rsquo;re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional &ndash; all while enjoying a meaningful career.</div><div>
Enjoy benefits and amenities</div><div>
Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities.</div><div>
Embrace a diverse team</div><div>
As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws. Please review this information to about those rights.</div></div></div>

Claims - Field Claims Representative

Trainee Casualty Claims Specialist

ADF Medical

<div>
 We're hiring a precise and dependable
 
 Data Entry Specialist
 
 to manage and maintain our medical records and patient data systems. If you have a sharp eye for detail and a commitment to accuracy &mdash; we want you on our team.
 
 
 
 Role:
 
 Data Entry Specialist
 
 
 
 Department:
 
 Administrative &amp; Health Records
 
 
 
 Location:
 
 Remote / On-Site
 
 🕐 Type:
 
 Full-Time / Part-Time
 
 
 
 Requirements
 
 
 
 Accurately enter and update patient and medical data into our systems
 
 
 Review and verify records for completeness, accuracy, and consistency
 
 
 Organize and maintain digital files and health records databases
 
 
 Cross-check source documents to ensure data integrity
 
 
 Identify and resolve data discrepancies with internal teams
 
 
 Generate and submit data reports as required by management
 
 
 Handle all patient information with strict confidentiality per HIPAA guidelines
 
 
 Meet daily and weekly data entry targets and accuracy benchmarks
 
 
 
 Benefits
 
 
 
 Competitive pay
 
 
 Health, dental &amp; vision benefits (full-time employees)
 
 
 Paid time off &amp; paid holidays
 
 
 Flexible scheduling options
 
 
 Results-driven work environment with minimal micromanagement
 
 
 Career growth opportunities within ADF Medical Services
</div>

Data Entry Specialist-Part Time

Data Entry Specialist

Explore 861+ Entry level part time claims call center specialist in Chicago this May. Find roles across top companies and apply now to boost your career.