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front desk agent

HEI Hotels & Resorts

<div>About Us
The Hilton Garden Inn Manhattan-Chelsea is a modern hotel minutes away from Madison Square Garden. Conveniently located in the city's very chic Chelsea and Flower Districts, the hotel is in the heart of it all! An easy commute for associates by being convenient to Penn Station, Grand Central Station and all major subway lines. Join the Hilton Garden Inn Chelsea team and enjoy a great life-work balance, associate events with prizes and incentives awarded for outstanding performance and a culture that celebrates the success of their achievements.
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! 
 
We value U.S. military experience and invite all qualified military candidates to apply.
Overview
We are looking for a professional customer focus Front Desk Agent to join out team at the Hilton Garden Inn Chelsea! As a FD Agent, you will assist guests with arrival and departure from hotel, while providing positive guests experiences.<h2 class="jobSectionHeader">
Essential Duties and Responsibilities</h2><ul><li>
Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.</li><li>
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. &bull;Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.</li><li>
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. &bull;Accept and record vouchers, traveler&rsquo;s checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.</li><li>
Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.</li><li>
Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.</li><li>
Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.</li><li>
Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.</li><li>
Comply with attendance rules and be available to work on a regular basis.</li><li>
Perform any other job-related duties as assigned.</li></ul>
Qualifications and Skills
<ul><li>Hotel experience preferred. Hilton experience a plus.</li><li>
Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.</li><li>
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.</li><li>
Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation.</li><li>
Ability to access and accurately input information using a moderately complex computer system.</li><li>
Ability to observe and detect signs of emergency situations.</li><li>
Ability to establish and maintain effective working relationships with associates, customers and patrons.</li><li>
Effective verbal and written communication skills.</li><li>
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.</li><li>
Must be able to work a flexible schedule including weekends and holidays.</li></ul>
Compensation
Salary Range: $30.98 - $41.31 Hourly
Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? No
Benefits<div><div><div>
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! 
 
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.</div></div></div>
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</div>

Front Desk Agent

Kimpton Hotels & Restaurants

<div>
 Why We're Here
 
 
 We believe heartfelt, human connections make people's lives better. Especially the people who work here.
 
 
 Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
 
 
 Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
 
 
 How We're Different
 
 
 Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
 
 
 It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
 
 
 That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
 
 
 It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
 
 
 What You'll Do
 
 
 The Guest Service Agent is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return!
 
 
 
 Some Of Your Responsibilities Include
 
 
 
 <ul>
 <li>
 Review arrivals noting special requests, blocking rooms as needed.
 </li>
 <li>
 Check in and out hotel guests in a confident, professional and friendly manner.
 </li>
 <li>
 Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
 </li>
 <li>
 Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.
 </li>
 <li>
 Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
 </li>
 <li>
 Follow established key control policy.
 </li>
 <li>
 Ensure proper credit policies are followed.
 </li>
 <li>
 Submit all lost &amp; found articles accompanied by a completed lost &amp; found report.
 </li>
 <li>
 Familiar with all fire and emergency procedures.
 </li>
 <li>
 Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
 </li>
 <li>
 Verify credit limit report.
 </li>
 <li>
 Monitor room availability throughout the day.
 </li>
 <li>
 Review daily the selling status of the hotel using yield management system.
 </li>
 <li>
 Attend department meeting once a month.
 </li>
 <li>
 Able to communicate via telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet.
 
 
 </li>
 </ul>
 What You Bring
 
 
 <ul>
 <li>
 High school diploma or general education degree (GED) required.
 </li>
 <li>
 Previous experience in a Front Desk or customer-facing role is preferred.
 </li>
 <li>
 Knowledgeable of immediate area, services, attractions, and events.
 </li>
 <li>
 Flexible schedule, able to work evenings, weekends and holidays.
 </li>
 <li>
 Work well under pressure, dealing with many arrivals and departures within a short period of time.
 </li>
 <li>
 Familiar with hotel systems and operations, and the ability to enter in information accurately.
 
 
 </li>
 </ul>
 Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.
 
 
 
 Be Yourself. Lead Yourself. Make it Count.
 
</div>

Soho House & Co

<div>
 
 The role&hellip;
 
 
 
 At Soho House, the
 
 Front Desk Agent
 
 , assist with checking members in to the property and hotel guests into their room as well as streamline various inquiries, risks and other matters that arise. The Front Desk Agent is responsible for receiving payments and balancing cash at end of a shift. As a Front Desk Agent, you will be well-versed with the property layout, briefed on special offers (when applicable), restaurant/F&amp;B options and other amenities but not limited to gym, spa and shared workspace.
 
 
 A successful Front Desk Agent is hospitable by nature, pro-active, capable multi-tasker as well as level-headed, professional in demanding and fast paced environments.
 
 
 
 Main Duties
 
 
 
 <ul>
 <li>
 Primary point of initial contact for members, guests and staff and must ensure all visitors are welcomed with open arms and provided with top-notch service from the moment they enter a Soho House &amp; Co property
 </li>
 <li>
 Expert in performing all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc.
 </li>
 <li>
 Answer incoming emails and inquires via various digital portals members and guests have access to as well as printing/scanning documents for members and guests joining us in rooms (hotel)
 </li>
 <li>
 Responsible for knowing any updates regarding hours of operation, reservation restrictions and matters that will result in change of workflow by communicating with all departments daily
 </li>
 <li>
 Handle all accounting related inquiries (i.e. sending folios, fielding disputes, billing, receipts, refund requests) as well as walkout retrievals and keep all lost credit cards in safe
 </li>
 <li>
 Comfortable discussing Soho House amenities, room types, room descriptions, rates and availability as well as suggesting room preferences that increase revenue stream and elevate guest experience
 </li>
 <li>
 Delegate support for members and guests to valet and luggage storage to the bell attendant and/or butler
 </li>
 <li>
 Team player with general phone etiquette and participate in Daily Shift briefings.
 
 
 </li>
 </ul>
 
 Required Skills/Qualifications
 
 
 
 <ul>
 <li>
 At least 1 year of similar role or customer service / facing role
 </li>
 <li>
 Must be okay with multi-tasking, answering high-volume phone lines and answering inquiries professionally (face to face), timely and to the best of your abilities.
 </li>
 <li>
 Quick learner or have OpenTable, Salesforce, Google Sheets and/or Opera
 </li>
 <li>
 Problem solving skills and bring conflict resolution to any anticipated or current matter
 </li>
 <li>
 Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
 </li>
 <li>
 Strong communication skills and ability to understand and follow written and verbal instructions
 </li>
 <li>
 Flexible schedule and ability to work nights, weekends and holiday&rsquo;s (as needed)
 
 
 </li>
 </ul>
 
 Physical Requirements
 
 
 
 <ul>
 <li>
 Must be able to seize, grasp, turn and hold objects with hands.
 </li>
 <li>
 Must be able to work on your feet for at least 8 hours.
 </li>
 <li>
 Fast paced movements are required to go from one part of the club to others.
 </li>
 <li>
 Must be able to move, pull, carry or lift at least 40 pounds.
 </li>
 <li>
 Occasionally kneel, bend, crouch and climb as required.
 
 
 </li>
 </ul>
 
 Why work with us...
 
 
 
 Soho House offers competitive compensation packages that feature global benefits and perks. Whether you&rsquo;re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
 
 
 <ul>
 <li>
 Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental &amp; Vision as well as Retirement fund with a 2% match
 </li>
 <li>
 Paid Time Off: Full- Time Employees have sick day's + vacation days
 </li>
 <li>
 Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
 </li>
 <li>
 Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
 </li>
 <li>
 Learning &amp; Development: An extensive range of internally and externally run courses are available for all employees.
 </li>
 <li>
 Cookhouse &amp; House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
 </li>
 <li>
 Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
 </li>
 <li>
 Team Meal: Whilst on duty in our Houses &amp; Restaurants you will be provided with a substantial meal free of charge.
 
 
 </li>
 </ul>
 In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.
 
 
 Pay Range
 
 
 $23&mdash;$24 USD
</div>

Front Desk Agent - Soho House New York

Palette Hotels

<div>Position: Front Desk Agent
Essential Duties and Responsibilities
As a Front Desk Agent, hours of operation mid-shift and evening-shift. Assistance of Guests and Guest services to contribute to an overall exceptional experience from check-in through check-out. A Front Desk Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>
Act in accordance with all security and emergency procedures and manage the instigation of these, as required</li><li>
Ensure that all Guest complaints managed, recorded, and resolved promptly</li><li>
Support the Night Auditor with all Front Desk and accounting related duties
</li><li>Produce nightly reports, as required</li><li>
Inform Departments of special requests, early/late departures, room changes and other Guest requests</li><li>
Maintain good communication and work relationships in all hotel areas</li><li>
Act in accordance with fire, health and safety regulations and follow the correct procedures when required
</li><li>Deliver attentive, courteous, and efficient service to all guests during checkin, throughout their stay, and at checkout, while upholding the highest standards of service and hospitality.</li><li>
Accurately process guest charges, collect payments, and adhere to all cash-handling standards in accordance with established SOPs</li><li>
Manage guest mail, calls, and messages with the utmost respect for privacy and a high level of professionalism</li></ul>
Serve your role and Team in an environmentally-conscience manner.
Required Skills and Requisites
Job Requirements
Front Desk Agents are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behavior's, skills, and values that follow:<ul><li>
Positive attitude and good communication skills</li><li>
Commitment to delivering a high level of customer service</li><li>
Flexibility to respond to a range of different work situations</li><li>
Flexible work schedule Day Shift and Night Shift</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
2yrs Front Desk experience</li><li>
Knowledge of the hospitality industry</li><li>
High level of IT Proficiency</li></ul>
Palette Hotels, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health benefits, extensive training and development programs, promotion from within the organization, and a positive team-based culture where people make the difference.
Palette Hotels is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements.
Palette Hotels policies also provide for a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks.
Palette participates in E-Verify to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the Everify website.</div>

Front Desk Agent - AC Hotel New York Downtown, NY

Four Winds Casinos

<div>
 Job Details
 
 
 
 Description
 
 
 
 
 SUMMARY:
 
 
 
 Responsible for providing accurate, timely information to guests about hotel policies, services and amenities, ensuring optimum guest service and satisfaction.
 
 
 
 ESSENTIAL DUTIES AND RESPONSIBILITIES Include The Following
 
 
 
 <ul>
 <li>
 Maintains a working knowledge of the property, as well as special events on and near property, in order to advise guests of same, whenever possible.
 </li>
 <li>
 Responds to guests&rsquo; requests or inquiries courteously and promptly.
 </li>
 <li>
 Enters changing reservation information into computer system.
 </li>
 <li>
 Posts charges to guest accounts and processes payment of accounts.
 </li>
 <li>
 Ensures a maximum level of service and satisfaction is achieved and maintained.
 </li>
 <li>
 Observes credit limitations on check cashing privileges and ensures that all checks accepted for payment of account are correctly stamped with the bank deposit stamp.
 </li>
 <li>
 Prepares shift cash report, balancing payments and disbursements with computer total, preparing the drop envelope for shift end, and balancing accounts.
 </li>
 <li>
 Checks for and reports fraudulent transactions.
 
 
 </li>
 </ul>
 The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.
 
 
 
 
 Promotes the following within the department and among all employees:
 
 
 
 
 <ul>
 <li>
 Creates an atmosphere of fun for all casino guests.
 </li>
 <li>
 Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.
 
 
 </li>
 </ul>
 
 Qualification Requirements
 
 
 
 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 
 EDUCATION And/or EXPERIENCE
 
 
 
 High school diploma or general education degree (GED) preferred. Some college education preferred. Previous hotel/motel experience preferred.
 
 
 
 Special Qualifications
 
 
 
 Must possess excellent communication and organizational skills. Must be able to maintain a professional, positive demeanor in stressful situations, remaining polite to the guests at all times. Proficient accuracy in Basic Computer Literacy required.
 
 
 This position requires a Level 4 Gaming License.
 
 
 
 Language Skills
 
 
 
 Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests.
 
 
 
 Mathematical Skills
 
 
 
 Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
 
 
 
 Reasoning Ability
 
 
 
 Ability to apply common sense reasoning to variety of situations.
 
 
 
 Physical Demands
 
 
 
 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 While performing the duties of this job, the employee is regularly required to talk or hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl.
 
 
 Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
 
 
 
 Work Environment
 
 
 
 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 The noise level in the work environment is usually moderate. A casino environment is typically smoky.
</div>

Front Desk Agent - 2nd Shift

BRAM AUTO GROUP

<div>Job Description<div><h3 class="jobSectionHeader">
About Us</h3><div>
We are a private, membership-based social and athletic club dedicated to exceptional hospitality, elevated experiences, and a strong sense of community. Our club offers high-quality programming, boutique athletic facilities, and thoughtfully curated social events.</div> 
We are looking for a friendly, member focused receptionist for our front desk! The Receptionist is responsible for handling the flow of people through business and providing general office support with a variety of clerical activities and related tasks. 
Job Duties and Responsibilities: 
<ul><li>
Responsible for welcoming members with a warm and sincere greeting</li><li>
Ensures excellent service standards and maintains high member satisfaction</li><li>
Answers phone call in a professional and courteous manner</li><li>
Transfers phone calls or take written messages when needed personnel not available</li><li>
Receives, sorts, and forwards incoming mail</li><li>
Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc)</li><li>
Assists in the ordering, receiving, stocking and distribution of office supplies</li><li>
Assists with other related clerical duties such as photocopying, faxing, and filing</li><li>
Shares cashier responsibilities and processes as required</li><li>
Follows company safety procedures and policies</li></ul> 
Job Qualifications:<ul><li>
Previous experience in Athletic/Fitness/Social Clubs preferred</li><li>
Excellent customer service skills and interpersonal communication skills; cultural sensitivity and demonstrates ability to work with diverse people groups</li><li>
Previous Front Desk experience</li><li>
Excellent verbal and written communication skills, including the ability to effectively present information and respond to questions and management</li><li>
Excellent organizational skills and attention to detail</li><li>
Able to establish rapport and build relationships with customers</li><li>
Demonstrate sufficient computer literacy</li><li>
Possess a positive attitude and commitment to adhere to and administer company policies, procedures and standards</li></ul>
Benefits:<ul><li>
401(k)</li></ul>
Pay:
Starting at $23 per hour 
Schedule:<ul><li>
30 hours per week</li><li>
Open availability (days and nights) - Including weekend hours</li><li>
Morning shift - 10am-4/5pm Evening shift - 3/4pm-10pm</li></ul>
Work Location: In person</div></div>

Front Desk Receptionist - 2716

Hyatt

<div>
 
 Organization- The Beekman
 
 
 
 
 Summary
 
 
 
 At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
 
 
 Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Associate. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you!
 
 
 View our Virtual Reality Experience to spend a &lsquo;day in the life&rsquo; of a hospitality professional at a full-service hotel.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 A true desire to satisfy the needs of others in a fast paced environment.
 </li>
 <li>
 Refined verbal and written communication skills.
 </li>
 <li>
 Ability to stand for long periods of time.
 
 
 </li>
 </ul>
 Use your past hotel job experience to make a difference at Hyatt. For immediate consideration for the Front Office Associate position, click Apply Now and complete an application for the Front Office Associate position on the Hyatt Careers Site!
</div>

Front Office Agent

Explore 175+ Front desk agent in New York United States this March. Find roles across top companies and apply now to boost your career.

175 front desk agent jobs In New York United States

Front Desk Agent

Front Desk Agent

Front Desk Agent - Soho House New York

Front Desk Agent - AC Hotel New York Downtown, NY

Front Desk Agent - 2nd Shift

Front Desk Receptionist - 2716

Front Office Agent